The RPR Survey Process
About Real Patient Ratings
Ratings and reviews are an established part of the decision-making process for everything from books to shoes to electronics. Increasingly, consumers seek out ratings and reviews to evaluate physicians.
80% of Internet users, or 59% of U.S. adults, look online for health information, and 96% of aesthetic consumers say reviews are either "important" or "very important" in choosing a cosmetic doctor.
Further, 32 percent of consumers would never choose a healthcare provider without reading at least one piece of user-generated content.
Most of the user-generated information currently available about doctors online fails to accurately represent the quality of their practice. The most well known rating systems are inadequate for consumers and physicians for the following reasons:
- The largest and most visible websites publish outdated location and doctor specialty information without verifying its accuracy, frustrating both patients and doctors
- Most review sites do not prevent "trolls" - reviews by non-patients, competitors, or angry former staff
- They do not consistently generate enough ratings to provide a statistically valid measurement of practice quality
Physicians are naturally skeptical of data that isn't statistically valid. However, the general public does not approach ratings and reviews this way, which is why even one negative review can cause serious damage to a doctor's reputation.
Doctors simply cannot ignore the ratings and review sites, nor can they attempt to "game" the system.
The only solution is to improve the methods by which we acquire ratings and reviews from patients.
Learn more in our white paper: Transforming the Methodology of Acquiring Patient Ratings and Reviews
Verified ratings and reviews only from real patients
Reviews on this website come from the survey completed by patients of real plastic surgery practices.
Not just anyone can go online and write a review through RPR. The participating surgeons cannot selectively choose which patients will be surveyed. This means the results reflect the actual experience of all patients.
The survey is delivered to patients within 2 weeks of a consultation and 8-10 weeks following a surgical procedure. If you are a patient of a doctor listed in the directory and would like to take the survey, please contact your doctor's office.
If you're thinking about having cosmetic surgery, you want to make the best choice possible. Ratings and reviews can help you. The surgeons who participate in Real Patient Ratings (RPR) are committed to helping you get an "insider" view of their patient care and communication. They are committed to transparency and actively seek patient feedback. They engage realpatientratings.com to independently survey all of their patients.
Why do some doctors have star ratings and others do not?
Doctors who have a a numeric rating with stars next to their name have chosen to publicly display all of their patient comments regardless of rating (example on right).
For these doctors, the only reviews which do not appear are those which the patient has not given permission to share, or which violate the RealPatientRatings community guidelines.
When a doctor only has a blue "bubble" next to their name, these comments are from patients who have given permission for their comments to be shared online with a rating of 4.0 or higher.
Connect with Real Patient Ratings: