Frequently Asked Questions
Does Real Patient Ratings integrate with other marketing tools?
Yes, although RPR is a standalone program that does not depend on any other systems to deliver our full set of services. However, we are currently integrated in useful ways with MyMedLeads, TouchMD, Inform&Enhance, and Follow That Patient. We are integrating with other popular software as quickly as possible!
How does RPR boost website traffic and online conversion rates?
Our purpose is to be generous with our outbound links, content, and social strategy to support your overall internet marketing strategy. Today's most effective SEO strategies are all about creating rich, user-generated content and having authentic conversations with your customers. We believe it's your website, not ours, that should be the ultimate destination for your patients. Our web tools and content are designed for you. Read more about how RPR is good for your SEO.
How does RPR help protect your reputation?
Most reputation management companies are reactive, promising to help by taking action only once a negative review is posted. Not only does this tactic fail to solve the problem…in most cases, it makes the situation worse because the practice isn't dealing with the root cause of what is turning off their patients.
With Real Patient Ratings, your patients anonymously share their concerns before they go online and tell the world. Patient insights and national benchmarks enable you to pinpoint service issues and opportunities…and fix what is not working. If you manage the problem before it goes live, you’ll rarely, if ever, have to deal with negative press.
Read more about how data helps practices make positive changes
On the "Patient Experience Blog," we share examples of how RPR's data can be used to make patients happy and improve their experiences. Our members receive deep analysis of patient experience data to help their practices deliver amazing experiences to patients on a consistent basis.
What's your concern? |
How does Real Patient Ratings help? |
| I need more positive online reviews. | RPR's anonymous survey continuously generates new reviews for your practice. Some practices have already received hundreds of patient comments since starting the program. |
| My online reviews are totally inaccurate! | RPR's reviews come only from your real patients, surveyed anonymously. There's no way to "game" the system or get in without being an actual patient. |
| It's way too much work to get patients to really write reviews | We do all the work for you. You can stop worrying about it. Really! |
| I have no idea what's happening in the office while I am not there... | The survey uncovers information about the entire patient experience that you can use to make objective changes. |
| What do my patients really think of me? | Learn how patients respond to you and identify simple opportunities to change. |
| What inspires patients to move forward with surgery? | We'll help you ask them directly to find out! |
| Do I have the right staff in the right positions? | Identify what is working and what isn't. |
| Should I hire this associate? | Use RPR's data to make an objective decision. |
| How do I compare to my colleagues? | Compare your data to colleagues in your region, and across the nation. |
| I have negative reviews that won't go away. | Embrace concerns and tell your prospective patients you're listening |
| I have no idea what my problems are! | Real patient feedback uncovers ideas and areas for improvement. No one else’s opinion matters. |
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