RealPatientRatings Blog

Where our industry experts share their insights

On our blog, we share examples of how RPR’s data can be used to make patients happy and improve their experiences. Our members receive deep analysis of patient experience data to help their practices deliver amazing experiences to patients on a consistent basis

Learning from the Best: 4 Patient Satisfaction Tips

Learning from the Best: 4 Patient Satisfaction Tips By Marie Olesen This weekend, the American Society of Plastic Surgeons is meeting in Orlando. It’s the perfect venue to spark discussions about patient satisfaction. Walt Disney was laser focused on guest experiences...

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Getting Your Best Reviews

Getting Your Best Reviews By Marie Olesen Everybody wins — consumers and providers — when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. They...

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Ratings & Reviews…More IS Better

Ratings & Reviews…More IS Better By Marie Olesen This simple equation represents the pervasive belief that more is always better. We’ve known for years that it’s true with ratings and reviews. A new study published in Psychological Science and reported...

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Unlocking the Power of Patient Feedback

Unlocking the Power of Patient Feedback By Marie Olesen Success in cosmetic medicine involves an array of surgeons, non-surgical providers and ever-changing technologies. This complexity makes it harder to deliver highly-satisfying patient experiences that build...

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Turning Negative Feedback into Positive Results

Unhappy Patients — A Blessing or a Curse? By April Linden Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (aka...

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Inside / Outside Marketing

Inside / Outside Marketing By Marie Olesen Finally, the government is good for something. With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is...

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Understanding Today’s Medical Consumer

Understanding Today’s Medical Consumer By Marie Olesen Are you looking for ways to understand and engage today’s perpetually-connected medical consumers? If yes, you need to understand what they want and how they want to buy it. Consumers prefer non-surgical...

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Gain Higher Profitable Growth with Happy Engaged Employees

Pay It Forward By April Linden There is a wealth of research about the correlation between happy engaged employees and better workplace performance yielding higher profits: 2x higher customer loyalty* 2x higher productivity 2x lower turnover In fact, these companies...

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Staying Competitive in the Millennial Era

Staying Competitive in the Millennial EraBy Marie Olesen Do you think of Millennial consumers as a blessing or a curse? As more pass the 30 mark, your response to their way of buying can create significant opportunity for your surgical practice. Or not. Forget the...

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Enhancing Patient Satisfaction with Friendliness

Magic is something you create By April Linden Disneyland is synonymous with the Happiest Place on Earth. For over 60 years, any mention of Disneyland brings smiles to the faces of those young and old. It’s difficult to almost impossible to have a bad experience at the...

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What to Do If You Get a Bad Review

“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for medical providers: while you strive to offer all your patients the best possible care, it’s impossible to please every single one...

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The 5 Stages of Ratings & Reviews

The Five Stages of Ratings & Reviews By Marie Olesen Like many others in medicine, I’ve been frustrated by the inaccuracy and unfairness of the ratings and review environment. Good practices experience a great deal of angst over unfairly low scores. This response...

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Understanding Changing Consumer Buying Behavior

Blockbuster verses Netflix Are we seeing the same in cosmetic medicine? So are you a Blockbuster or a Netflix? Back in 1999 I was an IBM Account Manager and one of my biggest customers was Blockbuster, the video rental company. They were a big customer for me and...

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Using Stats to Improve Practice Success

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #8: Stats can’t help me improve my business Busted: Managing with performance data improves practice success I don’t know about your family but we watch multiple sports including baseball, football, and...

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How to Use Ratings & Reviews to Manage Your Online Reputation

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #7: I can manage my reputation organically without a ratings and review strategy Busted: Not only do you need a strategy, but you need one that doesn’t exacerbate the problem I never thought I’d be...

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Using Ratings & Reviews to Quickly Engage Patients

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #6: My team and I know how to describe the quality of our practice and engage consumers Busted: What others say about you is 12x more believable and influential than what you say about yourself “Words,...

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