[Highly satisfied with] The care and explanation. I was feeling much better when I left.
I was treated as soon as I reached the staff was courteous and professional. Dr. Rourke always makes me feel comfortably with the procedures.
Dr. Bissell is a kind and compassionate doctor. His assistant and PA are also great. I feel like they really listen to my concerns and address them.
Brian was professional and knowledgeable...
Prompt, full explanations, very nice x-ray technician.
Jessica was so friendly and knowledgeable.
Answered my questions in sufficient detail. Staff and nurses very welcoming. Clear path forward.
I really appreciated the honesty and directness that I received. I was diagnosed quickly, given a cortisone shot, and felt much better quickly. Everything was explained as it was happening. It was painless.
Dr. Ruark spells it out like it is and always spends time over any concerns and questions.
Hook up/tech part worked perfectly, great to see Dr. W, no issues with communication, all good! Great experience, everybody made it smooth and easy.
Brian is excellent. Very through and very easy to talk with. I enjoy going to him. I would also highly recommend him.
I checked in and they took me directly to the exam room. No waiting. No touching anything. All wore masks. Everyone polite and kind.
Good office protocol. Kristin explained what to expect during the procedure and answered my questions.
Quick in and out and very pleasant staff.
I am happy with the new COVID 19 protocol for entering the building. The wait seems less and waiting room uncrowded. Dr. Wasserlauf and his team are wonderful. I ask a lot of questions regarding my injuries, options available, and best treatment plan, and Dr. Wasserlauf is patient enough to go through each while showing me and explaining on my MRI.
Waiting on was a timely manner. Dr. Wasserlauf was great.
Left well-informed and a very good experience overall.
Dr. Berkowitz is always kind and makes me feel comfortable. He really listens and answers all of my concerns.
My concerns were addressed, answered and I felt satisfied with the results. The exam and x-rays indicated my hip joint is in good condition. I feel confident I received a good explanation as to what might be causing the pain. [Single best thing is...] Clarity that my hip is in good condition.
Brian was very thorough and informative.
Doctor and staff were knowledgeable, friendly and competent.
Dr. Berkowitz is very experienced in his field and patient oriented.
Thorough evaluation from a competent professional.
Walked in and was immediately taken care of. We call that 1 benefit of the corona virus (get people in and out). Stream lined service worked perfect. No sit and wait.
The office was very clean. The staff were very kind. They were very organized. The medical assistant hiva thorough explanation of how to prepare for my future surgery.
Brian was extremely knowledgeable and very helpful answering my post operation questions.
Quick turnaround from initial call to Virtual visit then a face to face visit.
The office staff at the front desk was very friendly and polite. I was then seen by Dr. Fantry's medical assistant and she was AMAZING! So professional, sweet and personable! Loved her! Hanna also fitted me for my post op shoe and she was just as lovely. Your entire staff was very professional, personable and knowledgeable.
Staff was very friendly and helpful.
The ability to talk intimately one on one. No interruptions
Alaina is amazing! She is so patient and answered all my questions. She cares about her patients.
The doctor addressed some post-op issues.
I fell and broke my right ankle in two places. Dr. Fantry and her assistant were fantastic! This has been the best surgical experience I've ever had!
Knowledgeable, courteous, and listened. New practice for me. Nice people took care of the problem.
Dr. Ruark was excellent he has earned my trust.
Smooth check in. Informative and speedy care.
Professional, knowledgeable, friendly and effective.
Dr. Fantry was amazing. I felt like she was attentive to my needs, but also with a brilliant bedside manner. I would never want to go anywhere else. [Single best thing is...] Her caring attitude. And great smile.
Doctor confirmed previous diagnosis and told me what I should be doing in the future.
I was treated courteously, complaints were patiently heard, and treatment options thoroughly explained.
Comfortable, friendly and professional setting.
Everything was thoroughly explained to me about my surgery and everyone is always professional and caring in that office.
Dr. Bissell is very smart and brings me to that next level of understanding of what is going on with me, and effectively treats me.
Brian listened, explained the situation, and was very clear. I know what the plan is for next spring's surgery.
Excellent service, I know that I'm going to the BEST orthopedic Doctor. Dr. Ruark has replaced both of knees. Great personality.
All of my questions and concerns were answered clearly and even though this surgery is scary for me I feel confident in Dr. Fantry and her abilities.
Everyone is always kind, helpful, pleasant, and supportive. I traveled 800 miles from an area with fantastic Healthcare just to be treated by the team here. I'll be forever grateful for the care I received from Dr. Fantry, Sheyna Major, the technicians, and the rest of the staff. It was very easy to follow up with any questions or concerns post-op. Dr. Fantry's assistant even reached out to me a couple times in the first 2 weeks to make sure I was okay, and healing well.
Office experience provided a safe social distancing atmosphere. All staff wore masks and sanitizer was provided. Staff was friendly and professional. My wait was less than 5 minutes. [Single best thing is...] Done within 5 minutes.
The doctor was very good at explaining what my next course of action would be for my ankle.
Everybody I ever dealt with there has been very kind and highly professional. I thank you for this.
Got some relief from my knee pain.
Doctor is compassionate and cares.
Well taken care of when stitches were removed.
Kristin was attentive and patient. She explained my issue in a clear and easy to understand manner. I did not have a procedure or treatment.
Specific information about my shoulder.
I was very pleased with the great measures the office has taken to ensure patient/staff are safe during this pandemic. My doctor was great. She was professional, funny and made me feel comfortable. She took the time to listen to my issues. I'm very confident that my surgery will be a success. I was relieved to know that the issue that I will be having is a simple procedure.
Pleasant staff, caring and very attentive.
I've been a patient of Dr. Kimmel 7 years. And I have nothing but kind words for he and Alaina. They are both so kind and attentive to my needs. Whenever I need to be seen, I have never had a problem with them not making it possible. I have been to the Hartford, Rocky Hill and Enfield offices and I am very happy with them all.
Everyone was professional and aware of how I felt about the problem of a stuck thumb. They knew that I needed to have the condition fixed and I am grateful to them.
COVID precautions. Ease of check-in. Doctor was pleasant and explained things well. Doctor was confident in his stance on treatment.
My appointment went as expected. I didn't have to wait long . All my questions were answered and I was able to change my appointment date with Dr. Ruark due to a vacation conflict.
They answered all my questions they were very helpful and they gave me a couple of options. They listened to my concerns.
Was able to have a conversation on my level and was very receptive to my questions. [Single best thing is...] Understanding what was happening.
The doctor and the PA really take time to listen to the problems I'm having and give easy to understand description of what the problem is and ways to help resolve it. Office staff is very helpful and gets back to questions that I've had very quickly.
Offered some alternative treatment to hopefully hasten condition.
The privacy and care that was exercised was great, especially during this pandemic. Great staff!
Both PA Alaina & Dr. Bissell spent time getting to know my history and were very helpful with treatment suggestions. Very organized and set up follow-on treatments without having to wait for a long time for them, thank you!
Dr. Berkowitz is always so easy to talk to whether in person or through Telemed. I have complete confidence and trust in him.
Friendly staff, quick service, highly satisfied with service provided. [Single best thing is...] pain relief.
Able to discuss options for physical therapy. Does an excellent job in providing cortisone shots. Provides relief in both knees for four months.
Your entire workforce are friendly and warming. Brian is a true professional. I truly admire his expertise.
Dr. Fantry is awesome. She always fully explains what is going on and allows for questions and concerns. She genuinely cares about her patients which is refreshing.
No wait time to get into a room, very short wait time to be seen by Alaina P., PAC. She was reassuring with suggestions to continue on the best possible path to healing and recovery.
Dr. Fantry was very thorough and explained everything very clearly. I feel confident that I am making the best treatment choice.
Have been receiving cortisone shots for a tear in my knee and afraid of surgery. Brian is super nice and explained what it involves and put my mind at ease if I decide to have it done and explained COVID protocol for surgery. Great place for treatment.
The office is taking proper precautions for the Coronavirus. Both Dr. Bissell & Crystal were informative about the procedure, professional, & friendly. I felt like I was in good hands. It didn't hurt!
On time, and procedure done quickly.
In and out quickly, Brian easy to talk to and helped me with my needs. Hardly any pain.
Rapid care, very helpful with explanation of what was suggested. Friendly, personal.
Observed strict compliance with CDC recommendations...felt very safe.
I had the PA Jessica and she's excellent.
The staff is always so attentive and courteous. Especially Jeanie. Dr. Bissell was great as always and the injection was virtually pain free. [Single best thing is...] The friendly and courteous staff,.
Timely follow up and caring about the patient.
Brian is very nice, caring and knowledgeable.
Very nice doctor and very informative.
Brian's caring and determination to help with my issue.
It was quick, efficient, and treated respectfully.
Good explanation of upcoming surgery.
Glad that cray was right there and I didn't need to make another appointment to do that. Dr. Wasserlauf understood my injury, listened to me and knew how to treat.
Staff was very pleasant and friendly. Ran on time.
Dr. Bissell listened to my concerns and gave me different options. We discussed each option & then chose one together.
Jessica is a very good listener. She explains things clearly and is very knowledgeable. Jessica is patient and kind and puts the patient at ease.
The doctor was very informative. [Single best thing is...] I didn't have arthritis.
On time and a shot to ease in left shoulder.
Didn't have to wait long in waiting area after check-in. Was brought in a immediately had x-rays done. Monika was friendly. After x-rays, didn't have to wait long for Dr. Katz to come in and review everything. The whole process took less than 45 minutes. Great experience and everyone was friendly.
I felt the level of care, from removing my splint, getting x-rays, having stitches removed to getting a new cast were done with the utmost professionalism.
Short wait and impressed with Alaina's knowledge and professionalism. She answered all my questions. The procedure was relatively painless.
I felt I received an honest assessment of my injury and what my next steps are. No surgery needed at this time but I have my file at the office. If the injury becomes worst, he left an open door to reach out to him.
Dr. Fantry was great overall. Very knowledgeable and professional, with a personable approach. She asked good questions and explained what's going on and treatment options very well. Her staff was also excellent.
Staff is professional (not always friendly) bit these are difficult times .... Kristin is wonderful .... a true professional ....
Dr. Wasserlauf clearly answered all my questions in an unhurried manner.
The doctor along with his staff are so friendly. The overall office is very very clean and safe. The wait time to see the doctor was very short.
The professionalism of the staff and their attentiveness of the professionals
Kristin is very professional and did a great job with explaining my condition and options for me. She is caring and listens to all my questions.
Great experience with Jessica Temple and her expertise. I was also able to meet with Dr. Kruger for a short time as well. Just a great visit overall following post-op Feeling very comfortable and satisfied with the doctor's diagnosis and outcome after surgery in due time.
All staff were great from before the visit (phone call from Shana clearing all details and questions about referral from primary) and the staff in the office. Texted when I was there, was Called up right away.
The staff is very friendly and accommodating. Shana is great and patient. She answered all my questions, was very understanding and pleasant. Dr. Fantry is very knowledgeable and confident which makes you feel comfortable in your decision making.
Jessica is the best! Very kind, knowledgeable and diligent. I feel very lucky to have her and Dr. Kruger overseeing my care.
Dr. Bissell answered all my questions. He is excellent at explaining process and goes above and beyond to make sure communication is clear. I didn't feel rushed at all. He's an excellent doctor.
Nice setting. Staff was very helpful, nice. Wait time was impeccable. Doctor took his time with me explained what needs to be done to make my diagnosis better.
Dr. Kimmel comes highly recommended and he and his staff are very friendly and professional. Still going through the healing process. So far, so good.
Found out I DID not have major knee problem.
Smooth check in, friendly staff, and meeting with the doctor.
Was worried about office visit due to COVID. Once there, I felt comfortable. Precautions in place for a safe environment. First time patient. Found out I was being treated for incorrect problem. Don't like that is more serious than I thought but happy that Dr. Fantry recognized the issue. Office staff was very pleasant. X-ray tech was great.
Dr. Fantry is very professional in whatever she does, love her.
Doctor very, very thoroughly explained all my options and ultimately the surgery, to the point where I am comfortable with it.
Exam thorough. Answered all questions. Pleasant, knowledgeable and very proactive for the patent. Excellent Visit.
The visit was fine but I have been waiting for 2 weeks for a call to set up surgery. I had assumed the call would come in a day or two. I have left 2 messages and still have not received a call. If there is a big delay it would be nice to know how long that is.
Very concerned about best results for me.
Efficient and friendly. Quick and easy.
Had a good discussion about my condition and answered all my questions.
Everyone was efficient and friendly. Good results.
Dr. Fantry and her staff are always so friendly and helpful.
Dr. Ruark knows my condition and treats me accordingly.
Good information; friendly, competent service.
Brian is a wonderful professional to be treated by. He is affable, knowledgeable, professional and I have total confidence in his judgement. [Single best thing is...] The relief from the minor pain in my knee.
Dr. Ruark is always friendly. He explains everything well and answers all your questions.
Dr. Bissell listens to your concerns, explains options well.
Dr. Fantry is a great doctor and she's always thorough in giving me the information that I need to know about whatever issues I may have.
Pleasant staff and doctor always spends the right amount of time in room, listens well to concerns and answers all questions!
Seen on time for appointment, good customer service.
In spite of the virus I felt very confident going to my appointment. I was not disappointed and felt very safe. Think it was my fourth time seeing Brian and in spite of the why of the visit it is always good because of Brian's demeanor. He never rushes thru an appointment, explains when questioned, treatment pretty effective and he is super nice and always respectful. Knee pain has lessened.
Everything went smoothly from beginning to end.
Dr. Fantry provides great advice and answers questions.
Through explanation of what was going on.
The doctor had great enthusiasm and clear communication. All staff were polite and efficient. [Single best thing is...] Upbeat personality of doctor.
Urgent Care was technically closed due to Covid. I was in a lot of uncomfortable pain and drove to urgent care. When they saw I was already a patient, they worked me into Dr. Bissell's schedule quite quickly. I was so thankful! He gave me a cortisone shot and I am pain free. Thank you to the Doc and all the staff at Advanced!! [Single best thing is...] Pain free.
She asked me questions and I didn't feel rushed and then she proceeded with next step to find out problem with knee which was an MRI.
Kristin is pleasant, competent and focused. I appreciate her input into my choices for my sore shoulder and her suggestions for treatment.
Complete total care, I left much satisfied.
Waiting area very clean. Prompt service, courteous staff. Proper infection guidelines are followed. Everyone had mask on, did hand washing, and strict instructions.
[Highly satisfied with] Easy to make appointment, no waiting, got treatment. Everything! [Single best thing is...] Pain was significantly reduced.
Dr. B indicated I was on track 6 months post-surgery. Will require another 6 months to hopefully recover as much as possible.
Jessica was very professional and to the point.
Staff was very professional. Dr. Bissell explained all of my options prior to deciding on surgery.
Dr. Kruger has great bedside manner and was very good at answering all my questions. This office is very professional and I'm quite happy with the services provided.
Dr. Scott Bissle was terrific, could not have asked for a better surgeon, Taylor Kelley also very nice. Never felt like a number, treated me like a real human, never felt rushed. This truly was a great experience. Everyone and everything, very professional, Crystal was great, all questions answered, called her a few times. Paper work for disability pay sent immediately. Everyone that works here should be proud of the great work they do. Many thanks!!
After explanation and discussion, I was able to choose a medication for pain.
The PA was very patient and answered my questions. Explained everything.
Doctor always listens to any comments or complaints and offers his advice.
[Highly satisfied with] the treatment.
This was a follow up to a video appointment. Kristin gave me a shot of Cortisone in my knee which seems to have helped somewhat. Check in was a little wierd. Got to discuss future shoulder surgery timing with Dr. Wasserlauf and Mary Ann.
The staff as a whole really cares about their patients! In these times they make sure everything is sanitized which is very important. Big thanks to Dr. Bissell and Crystal for trying to get me healthy!!!!
The teleconference went well and feedback on my progress was very good.
It went smoothly. Treatment is still in the process. Things are progressing well.
Very knowledgeable, and understanding. Listened to my concerns, discussed options. Very patient centered.
Dr. Kruger was on-time, straight to the point and thorough.
The office staff was pleasant and the visit was timely.
Professional care, demeanor. communication skills. The comfort level provided by the doctor. The Doctor took the time to hear my concerns and listened carefully. She was not looking at her watch for the next patient time!!
This surgery is extremely important and quite difficult. Dr. Kruger's knowledge and professionalism puts me in a very high state of trust allowing me to go through with the procedure.
Doctor spent a great amount of time to answer my questions and those of my family.
I feel as if I'm making a complete and quick recovery, and I understand my treatment plan.
Dr. Berkowitz is a competent doctor and I totally trust his judgment. He explains things. [Single best thing is...] The staff.
Alaina provided very professional, courteous, and friendly service.
Dr. Kruger's diagnosis was precise and recommendations were clear.
Dr. Kimmel, Krystel and the rest of the staff were polite and accommodating throughout the entire process, from initial assessment through surgical follow-up. Very professional group and Dr. Kimmel made the surgery an absolute breeze. I never even touched my crutches! The total elimination of injury related pain via a surgical procedure that inflicted virtually no negative physical impact.
Dr. Wasserlauf is beyond wonderful, gentle, compassionate and caring.
She seems to have a good plan for my problem, my telemed appointment went well.
The staff at Enfield always pleasant to work with.
Dr. Kruger was thorough, professional yet personable. He made me very comfortable and he was kind. His PA was very thorough and kind, as well. Was given real answers to my questions and concerns. Was never brushed off as I had been with my person family doctor.
Knowledge and expertise. Surgery is set for July
Dr. Bissell was patient and answered all my questions. His Assistant Crystal was professional and made me feel at ease.
I felt comfortable with Dr. Kruger. He understood my pain as it relates to the job and suggested core strengthening routine should be included in the current therapy sessions offered by the job.
Jessica is very upbeat. She made sure I had follow up. She seems as though she really cares about her patients and I was quite frustrated with my pain. She listens.
Jessica Temple is one of the absolute best PA's I've ever had the pleasure of having. She's extremely knowledgeable and always keeps me informed of my condition. I would highly recommend her and Advanced Orthopedics for any back issues.
Friendly staff. Shana made the effort to come out and say hi - spoke to her multiple times on phone when she was very helpful.
Great Customer Service upon arriving and the PA was great. She was easy to talk to and easy to listen to regarding my concerns. Technician was fast and explained everything prior and during my x-rays. Have been a patient of Dr. Aarons for several surgeries, so I was a bit familer with the reputation of some of the physicians.
Everything I was told was exactly how it happened. Nothing was sugar coated.
Dr. Fantry always answers my questions in a patient way the office is always welcoming and its just a fantastic group (at least the doctors I see there). The cortisone shot in my ankle will tie me over (hopefully until I have surgery)
Was able to get an appointment quickly. Had a virtual visit with Dr. Kruger who was fantastic and through during the visit. I felt that he really was listening to what I had to say.
Dr. Berkowitz was easy to understand and I felt confident in him. The pain subsided quite a bit.
I loved and appreciated that Jessica provided details about my X-ray, was listening to my questions when I was confused and curious and was very detailed in reasons for referral
Quick and easy to log on. No complaints.
Everybody was very nice and extremely professional. [Single best thing is...] Meeting the doctor and discussing my options.
Visit went without issue. Everyone very professional and competent. Special procedures all followed and smooth. Dr Bissell is takes the time to explain everything. Entire staff works together as a team. I left feeling good about going to this practice.
The facility is very clean. The check in process was easy. The nurses and Dr. Fantry are very pleasant. My medical questions were answered beyond satisfaction. Thanks
Dr. Fantry is great and very knowledgeable.
VERY covid safe! Very kind and pleasant PA-C, and injection was incredibly painless!!! Very very very happy with the provider and facility. Katz's personality was incredibly kind and considerate. Very very nice PA- C!
There was no wait time. The assistants were pleasant. Dr. Fantry was very direct and easy to talk to.
The staff was very friendly the nurse was very sweet and the doctor was so understanding, kind and extremely awesome. It was great I'm very happy with the treatment and the results are great.
Dr. Berkowitz took the time to describe what the next steps and answeered all of my questions
I did not have to wait long for my appointment. The medical assistant that I saw was very pleasant. Doctor went over my x-rays with me and discussed my options. Everyone was very friendly. Doctor gave me a cortisone shot. I've had several in the past (by other physicians) and this one was done very well and did not hurt as much as usual! BIG WIN
The procedure (injection) went well, and the doctor and staff did a great job at preparing me for what to expect. [Single best thing is...] The potential to have a reduction of pain in my right hip. It has been a few weeks since the procedure, and I am noticing a slight reduction in pain levels.
Both legs are hurting, left more than right
Doctor and staff are pleasant and give excellent care. [Single best thing is...] Answer all my questions
Dr. Ruark takes time to listen to a patient's questions and concerns and allows time for extra questions. He is very positive and supportive!!
Excellent. Doctor reviewed symptoms and came up with a plan. Very satisfied. [Single best thing is...] That the Dr came up with a plan
My hand and thumb is healing and feeling much better, and I was released to go back to full duty at work
Dr Wasserlauf is excellent! He is so patient and takes time to listen to my concerns. I never feel rushed and he always takes the time to discuss several treatment options with me. Even over telemedicine, he was great and so thorough! I always feel confident in my plan of care after talking with him. Advanced orthopedics of New England is lucky to have such a kind, intelligent, and patient surgeon!
The office was professional and accommodating. The doctor explained everything to me regarding my fracture and showed me where it was on the xray. [Single best thing is...] Taking the time to explain and show me my xray and how to use the boot.
Everything has been well thought out for moving patients through with minimal contact to others. Staff is extremely helpful and friendly! I was given very good information to move forward with!! [Single best thing is...] Friendliness!!!
Dr Kruger was fantastic. Very sympathetic & understanding.
Very knowledgeable personnel and always attentive to my overall health and always answer all my questions
Everyone was very friendly. I also appreciated the measures put into place for the covid. [Single best thing is...] My hand feels better lol
Everybody was very pleasant and informative. Dr Bissell has been one of the nicest, thorough and professional doctors I have ever been to. Would highly recommend. [Single best thing is...] Hard to say. Everybody I dealt with, even if I pestered them with questions, was always helpful and responsive
Question was answered on upcoming surgery.
Dr. Kruger explained my test results and took time to discuss treatment options. I appreciate his candor in weighing pros and cons of each potential treatment.
Treated with respect, my issues were addressed, treatment was provided. Decreased pain.
I called and they fit me in a few days later. I had pain in left knee and a x-ray was taken, saw Dr. Katz he knew what my problem was and gave me a shot to help with pain. He gave me answers to my pain very quickly. I was in and out!!
Not fond of waiting 30 minutes in small office with a number of staff without masks. Alaina was professional but not able to give be a specific diagnosis from one X-ray
Over highly satisfied with the level of professionalism, courtesy and experience. I appreciate the straightforwardness of the doctor and medical team regarding my surgery.
Dr. Berkowitz and staff listened, gave me options, professional. Honored Covid concerns. This was a 2nd opinion visit and I didn't feel dismissed.
The medical staff were very respectful and helpful.
Dr. Fantry is amazing. She made me comfortable at the appointment and explained everything to me so I could understand and answered all my questions clearly and thoroughly. [Single best thing is...] Lessened pain.
Dr. Bissell seemed incredibly knowledgeable and straightforward.
Dr. B listened carefully to me and we both agreed surgery was the next step. He was kind and caring, and I trust him to repair my shoulder.
Brian was interested in my issues and answered every question. The provider showed he cared about my issue.
The visit was quick and the staff professional.
Explanations were clear and easily understandable.
Dr. Ruark is the best. Kelly was very professional.
He listened to me. [Single best thing is...] Referral to Specific Specialist outside of Advanced Orthopedics after going over MRI Images with me.
Everyone was professional, courteous, respectful given the virus. Dr. Fantry is fantastic both in personality and surgery skill. Thanks to her my knee is repaired.
There was no waiting time, pleasant staff, knowable staff, and all my questions were answered.
New experience thought went very well.
I didn't leave feeling I knew why I was having a complication.
Especially during this time of COVID-19 the staff still made the patient a priority, even though new regulations were put in place. As well as the interaction being as though a pandemic wasn't really happening; even though we were wearing masks it still felt like a natural human way of going through an appointment.
I found the Dr very easy to talk to. The Dr seemed to understand just how much pain i've been in.
The entire staff and Dr Berkoeitz were caring and professional about my health issue. Clean facility and I felt safe with all the Covid-19 protocols implemented at the facility.
Dr Bissell and staff were personable, friendly and professional as well as on time. [Single best thing is...] Hearing Dr Bissell and Dr Krueger had conversed about my issues and what approaches to treatment to take.
Dr. Wasserlauf gave me clear explanations and expectations.
Dr. Ruark is great. Very interested and knowledgeable in his profession. He is fun, understanding, well rounded. Dr. Ruark's work is the best. [Single best thing is...] There is more than 1. If you're looking for physicality, my scar is vague, my hip is perfect.
Very much appreciated the safety measures due to COVID19. Front office staff and clinical coordinator were wonderful. Dr. Bissell listened to a few concerns of mine and put my mind ease. All my questions were answered, reviewed my current regimen. Happy with my progress and with Dr. Bissell. I am feeling better!
I felt he took the time to talk with me about my issues and take some action to alleviate the condition.
[Highly satisfied with] Care of medical staff and doctor. [Single best thing is...] Finally getting shoulder pain taken care of after almost a year of treatment, PT and injections.
Everyone was professional, equipped appropriately for social distancing and outgoing. Each aspect went smoothly and quickly.
You get in to see the doctor at your appointment time. The doctor is understanding of your needs.
The cast was removed. [Single best thing is...] I get to start walking.
It was a quick wait time. My questions were answered.
Brian is friendly and very knowledgeable. He asks the right questions and gives good answers
My dressing was bleeding. I got right in to be seen. Brian took off the dressing, cleaned the wound and redressed it, all the while reassuring me there was no problem.
On time. Pleasant staff. Attentive to my problem. Treatment worked.
Yes [satisfied], but wish they had the brace in stock. [Single best thing is...] Crystal and Dr. Bissell.
This visit set up my shoulder replacement.
Pleasant, on time, explains everything. My knee is feeling much better!
Because the Dr and his staff were very helpful and nice.
Procedure (Knee injection) was quick and easy. No issues. I got some immediate pain relief.
On time and very helpful and pleasant staff. Explained every aspect of procedures and therapy related. Very knowledgeable and easy to talk with. [Single best thing is...] Experience and ability to feel my pain.
[Highly satisfied] Because you were very helpful.
I loved that he was able to sit and talk to me while the stenographer was taking notes. I felt like he was giving me his full attention. I have been to other orthopedist and he by far did the most comprehensive evaluation.
Complete "virtual examination" and good suggestions for additional PT.
Dr. Kruger explained everything thoroughly to me.
Our telemed visit went very well. Dr. Kruger went over all my tests and explained the problem areas and what can be done to help me. Very satisfied with the process.
Dr Bissell is kind and a good listener.
Friendly and accommodating office staff and Dr. Berkowitz was very knowledgeable and personable. He didn't rush through the visit at all, in fact, he spent time talking with me about my issue, helped me to understand my problem, answered all my questions and was extremely patient, gentle and kind. I'm grateful to have found Dr. Berkowitz! [Single best thing is...] Some relief!
It was actually a zoom call. And the office made sure we had the necessary apps downloaded. They also made sure we stayed in contact, and they were right on time with the call.
Great service by a professional that listened and understood.
Dr. Bissell took the time to not only perform the treatment carefully but also answered my multiple questions thoroughly. The Treatment Works!
They brought me right in. Everyone I saw was very kind and patient with me as I discussed some concerns that I had which helped put me at ease. I did not get sick from the anesthesia which was my biggest fear.
All questions answered. Provider pleasant and caring.
Easy access, Dr. Ruark came in promptly and spent time to go over things with myself and my wife who was on the phone.
My conversation with Dr. Berkowitz went well.
Didn't have to wait long to be seen by Brian. He made me feel at ease even after I found out I needed a total shoulder replacement. I like that he showed me my x-ray and explained what we were looking at. I didn't feel rushed and he was very gentle when he gave me the cortisone injection. Was happy to see the precautions that were being done to protect us from Covid-19.
Everything went great. I like this better then going in the office
[Highly satisfied because of] courtesy and thoroughness of all staff.
Dr. Bissell is always on time, courteous, and very professional.
Provider was very informative and took time to answer all my questions.
The doctor informed me of how my knee should feel post one year surgery. He allowed me the time to share my experiences with my knee and explain any problems or pain I was having.
Brian Katz is an expert on giving the shots to my knee. Always satisfied to be treated by a friendly capable professional.
Short wait time and competent evaluation of injury follow up.
Virtual visit with Dr. Fantry was right on time, thorough, and professional. No waiting and very thorough explanation is health issue and options.
Asked for next steps for treatment of my condition and received useful alternatives and guidance.
Jessica was so kind and detailed. She is a great communicator and called before and after as a follow up. Her style is very pleasant and I enjoyed working with her greatly.
The doctor took the time to talk to me and figure out the real problem. He came up with 3 things for me to do in order to get more results and see any progress.
Dr. W gave me enough time to ask questions. Obviously an office visit is much easier but the virtual visit was the next best thing.
Well Ms. Overton was pretty straight forward explaining what's going on why I'm feeling discomfort in my shoulder after her exam and follow up to make sure I was doing well and setting goals and treatment plan.
Was able to explain what I was feeling and Dr. Fantry was able to see what I was talking about.
Dr. Fantry took her time explaining my options and even consulted with other doctors and had a tele conference with me at a later date to come up with multiple choices for treatment.
I came into the office and I was the only patient in there. Great social distancing! I was then brought into the examining room where Alaina assessed my problem, then off to x-ray my two shoulders. Alaina then came back into the room and talked to me again concerning my x-rays. She gave me a slip for physical therapy and I made an appointment for 3 months from that date. I felt very satisfied with the visit .
Doctor was clear on explaining upcoming surgery and answered all my questions. He put me at ease.
On time, the room was very clean.
Really good support. Great mobility.
He is the best Doctor a patient can have.
Dr. Wasserlauf took all the time needed to answer any and all my questions, offered suggestions for continuing my recovery, and left me with some encouraging thoughts.
Treated me right away. Nice people to work with.
Alaina answered many questions, provided information. Gave me options. Spent time going over things. Very pleasant, always is and spends time explaining things. [Single best thing is...] Time spent going over options.
Brian Katz is always very helpful. I trust his judgement. He showed me the x-ray picture and put my mind at ease. I've been seeing him for follow-ups after I had the surgery from Dr. Ruark. He's very knowledgeable. I trust both of their knowledge.
I would prefer to come in and see Dr. Kruger in person, however for my first virtual experience I was satisfied, considering the state of our country at this time.
Appropriate feedback/answers to questions.
Couldn't be more satisfied. Dr. Kruger and his team waste no time addressing my health and a proper healing plan for my recovery post-surgery.
Dr. Kruger is known for his lack of bedside manner, however, I've always felt, that he would fight for me if necessary. Even though he's curt, I've always liked him. In this last experience he was rude and spoke down to me. He probably didn't even realize it. He interrupted. I never felt heard. My daughter and home health aide were horrified at his demeanor.
Amanda gave me my feet back and I'm forever in her debt.
It has been three months since my shoulder dislocation accident. This was a follow up visit and my healing has progressed significantly.
Dr. Kruger and his staff have been fantastic throughout the entire process, including follow up calls after surgery from the PA's to see how I was doing. Dr. Kruger took the time during the video call to answer all my questions and was extremely personable.
[Highly satisfied] Because she's very professional in everything she does.
Dr. Ruark explains everything in a simple, easy to understand way. He is very reassuring and supportive as I heal from hip replacement surgery.
My first telemedicine appointment. Easy to use. Taylor was professional, as always, and all questions were answered.
Under the circumstances of the present situation everyone there was very pleasant and efficient.
Dr. Bissell is Kind and patient and always explains all of the options available.
Doctor was fabulous. Listened to all my concerns and explained my condition in laymen terms. Doctor was compassionate and patient.
First of all there was great miscommunication about the check in process amid COVID19 prior to and the day of my appointment. I was told to call from parking lot and wait in my car. I was never able to connect by phone with anyone in the office and after waiting in my car for 15 mins., I finally walked inside and was told the check in process was different than what I was told. Just poor communication overall. Also, to my dismay I did not see the provider I was scheduled with which was Dr. Wasserlauf. It would have been nice to be notified of this in advance or to be given the option to see an alternative provider. I felt put on the spot and like I didn't have a choice- was not thrilled by this. Lastly as personable as Ms. Overton was, her technique was much different than my experience with Dr. Wasserlauf - more painful. When I left the office I was in extreme pain for a good hour and a half until some tylenol I took kicked in. I did not experience that degree of post op pain after my injection with Dr. Wasserlauf.
Had doctor Bissell himself, what a relief. He drained my knee with a minimal amount of pain. Felt so much better immediately.
Good technique on Dr. Bissel's part makes the procedure less painful.
Short to the point, no long waiting.
Dr. Kruger was great helping me to understand my options and offering things I could do to help with my pain.
Complications from surgery limiting movement and healing.
Best one can expect with Covid climate.
Dr. Fantry and the staff have been amazing since my first visit a year ago after I broke my ankle. Kind and professional and I was seen 2 days after my accident.
My concern going into the appointment was whether I had to do surgery or getting an injection. She was very pleasant and kept me at ease. The aide that dealt with me was absolutely understanding, calm, pleasant, and courteous. I was very impressed with her friendly tone and professionalism.
Able to get an appointment on short notice. Boot allowed me to walk again for several days. Dr. Fantry communicated clearly with me and responded quickly to an email when my symptoms resolved after several days. [Single best thing is...] Timely appointment during coronavirus closures.
I got in and out fast and the office was very clean.
I like the time that gets spent with me during visits.
We made an appointment for my surgery in August 25th.
The application wasn't working. The call started late. I felt like it was a formality to get paid for the visit to meet with me. Zero bedside manner.
[Highly satisfied] Because Dr. Scott B and his staff are wonderful.
The staff and Dr. Wasserlauf are very passionate about their career path and come highly recommended.
I hadn't been seen in a little over a year for some thumb trigger finger symptoms. It was an old workers comp claim and the authorization for the visit was obtained by the office timely, my appointment was made within a week and I received another Cortisone injection which has improved my symptoms. The service was terrific especially considering it was during COVID-19 crisis.
If there was an option of partially satisfied, I would have selected that one. I found it difficult to answer Dr Kruger's questions regarding my progress.
Still in pain.
[Highly satisfied because of] their professionalism and friendly service.
This visit with Alaina was via telehealth. It was a great experience. Alaina reviewed my Right Shoulder MRI and gave me the results. Also, we talked about the Left Shoulder. She really explain the conditions very well as usual. I am very happy and satisfied with my Doctor Jay Kimmel and his NU-PC Alaina. They are doing an excellent work taking care of me. Thank you.
I was satisfied because I enjoyed some relief from pain, though I was told that because the fluid behind my knee was in layers rather than a single pocket, the doctor was unable to aspirate any more than he did.
I completed my visit via telehealth and found my physician to still be compassionate and sympathetic to my needs.
Everyone was so nice and calm. It made me feel relaxed. Considering the situation. [Single best thing is...] Not having that grinding pain in my knee.
Quality care with genuine concern for my well being.
I was referred to your practice by Dr. Squire. I really like Alaina. She really listened to my concerns and explained my condition to me and was able to give me pain relief in my shoulder until I can see Dr. Kimbell. Alaina also took time and I did not feel rushed.
Dr. Fantry is amazing. Even doing tele health I felt her compassion for what she does. I have no more pain in my ankle and the over all inflammation is gone.
My 1st virtual visit with Dr. Bissell went very well. He addressed my concerns as a post-total knee replacement patient and answered all my questions.
I did not wait long, all bases were covered and treatment plan advised.
Prior to the actual 'visit', the staff was very clear with direction on what to do before the actual visit and on how to access the call. The call itself was clear without any hesitations or lag in voice or movement.
Dr Ruark is a very pleasant man and everything went smoothly.
Great staff. Dr. Kruger is awesome
[Highly satisfied] because everyone is great
Explanation of everything that was going to happen during visit: removal of cast, X-ray, removal of sutures. Answered all of my questions, reviewed my X-ray in detail, outlined healing and recovery for the next month, and refilled prescriptions. Went in with a traumatic leg injury. I was amazed at how quickly Dr. Fantry was able to schedule me for surgery and then repair my broken bones and ankle.
The doctor got me in with very short notice and everyone was very nice. [Single best thing is...] No pain and being able to walk a few hours later.
I found Dr. Berkowitz and all the staff to be pleasant and helpful. Dr. Berkowitz agreed to give me a shot for my finger.
Nice doctor, listened to me and offered a reasonable plan moving forward. The ladies at the frost desk are my kind of sassy. yazzzz.
Staff was very professional. I felt safe being treated during this pandemic.
Dr. Kruger was prompt and very thorough with the questions that he asked. He was also very frank, which is what I want from a medical professional.
Did a virtual visit due to the difficult times today, it was a follow-up with Dr. Kruger after surgery, all my questions were answered thoroughly and future instructions for my care were explained in detail, very satisfied.
Doctor was patient with questions, pleasant and explained herself well.
I left with a clear treatment plan and fully understood my current progress. Dr. Fantry also listened to my concerns and answered my questions with feedback I could understand.
I thought that I would have a hard time with the Telemedicine appointment. It was actually pretty easy.
Dr. Wasserlauf was very thorough. The staff is very helpful and friendly. Just an overall comfortable experience.
Dr. Ruark is the BEST! Explains everything and has a great personality-
Dr. Fantry Is an excellent surgeon she did a great job on my surgery. I was very happy my foot was going to finally be fixed.
Video appointment was an excellent option for me.
Seen in a timely manner. Nurse was very pleasant and had to take x-rays because the x-ray CD I brought was blank.
All questions answered in a kind, caring, thorough, friendly manner.
I got a positive appraisal for the progress I have made and an okay to engage in more activity.
Dr. Kruger is always honest about my condition no matter how hard the diagnosis is. He always is straight to the point and blunt. I highly respect him for his candor.
I think my expectations were high. I left feeling like that appointment was a waste of time.
This was my first experience with a telemedicine appointment. Dr. Bissell was very attentive, caring and encouraging.
Despite a tele-visit, it was thorough and productive.
From start to finish Dr. Fantry and staff were incredible. They have made me feel so comfortable being a nervous person. I couldn't be happier. From the woman that removed the stitches to the woman who put on my cast and of course Dr. Fantry ... a wonderful experience which could have not been so wonderful. [Single best thing is...] Dr. Fantry, she put my mind at ease throughout the whole process while keeping me informed about all the work on my ankle that was to be done. So so grateful.
Brian is well informed and very professional, I have as much faith in his ability as any doctor. He's always courteous and listens. I had fluid on the knee, and had to be drained.
Always cares that I am not in pain and comfortable. [Single best thing is...] Makes my pain lessen.
Answered all my questions and concerns. The telemedicine appointment worked quite well... almost like being there in person.
Dr. Bissell was on time, explained things well, including the next step in my post-op care, and answered all of my questions. [Single best thing is...] Dr. Bissell's bedside manner and calmness in explaining the surgery and post-op care.
Received clarification of recovery trajectory and answers to my questions.
PA Katz is great. I came to Advanced Ortho because I was a patient of Dr. Ruark's previously and am coming back for more surgery. PA Katz has been made available to me to speed the surgery process, guide me along, and attend to my pre-surgery needs. He really has a good patient interface manner. In spite of all the Covidmania going on, he is rock solid. I got my cortico-steroid injection and he explained that the surgery was being pushed back and explained the impact to me. Good dialogue with provider. Even the office staff is friendly and helpful.
The patient service was prompt and detailed.
Dr. Fantry is always pleasant and concerned about you and how you are progressing. She takes the time to address your concerns even if you are there for a follow-up and have a new concern.
Dr. Fantry is always pleasant, informative, and compassionate, when talking to me.
The young man has a reasonably good bedside manner which for my part goes a long way in servicing his patients. He explained and was to the point in a short amount of time.
Dr. Ruark is always friendly, explains everything in a way you can understand. He makes you feel at ease.
Due to the COVID-19 all staff wore masks and gloves and were very professional with making sure my safety and others were a priority. My exam was thorough with x-rays done and then she went over everything with me and listened to everything I said and I never felt rushed and was always courteous and professional. [Single best thing is...] Professionalism.
My questions were answered and personal protection protocols were followed.
Quick appointment time. Great staff. Dr. Fantry is excellent.
Attentive, clear, I can walk without pain.
Amanda is great, she makes the visit comfortable and easy. She's extremely friendly and caring. Amanda and her team made me feel better by showing they care.
Dr. Bissell always takes the time to answer my questions. Dr. Bissell did a great job on my shoulder. Though I'm not lifting yet the shoulder feels good, stiff and sore as one would expect but getting better daily.
Got checked in very fast even with the COVID checking etc. No waiting time in the Doctors office and this being my first meeting post-surgery I was told specifically the surgery issues, took out my stitches, gave me some exercises and a therapy group to see and I was on my way.
Dr. Bissell is very knowledgeable, personable and thorough!
[Highly satisfied] because Dr. Bissell really cares. He is a very caring doctor, not a lot left like him. [Single best thing is...] Did it on the phone instead of canceling.
This is the best office I have ever visited!! All doctors PA and staff are amazing. Everyone made me feel safe when I was really scared!! Thank you again
I was happy to hear that my x-rays looked fabulous and my fusion had healed! I was both happy and surprised that I could take off my splint and start using my hand! I am happy that the healing had taken place! I am hoping that with time I will be able to use my hand pain free!
I was having a lot of pain with my knee and really wasn't expecting an in person visit. But I did see Dr. Ruark the day after I called the office! Dr. Ruark said my knee was progressing fine. The next week it really was feeling much better and finally the swelling went down.
Everyone was professional and they treated me with respect.
Teleconference visit. My progress/rehab is coming along nicely
I had been seeing his PA Jessica, for all previous visits. This time it was a telemedicine visit with Dr Kruger.
Detailed information provided. [Single best thing is...] Overall caring and concern.
I am always highly satisfied with the Enfield staff and Dr. Kruegers professionalism.
Dr Kruger was very professional and compassionate. He was direct and didn't sugar coat the visit which I greatly appreciated. [Single best thing is...] Finding out the real reason for my neck pain.
Able to be seen earlier than my scheduled appointment as my dressing was uncomfortable. [Single best thing is...] Explanation of post op plan
Dr. Ruark was patient about answering my questions. I do like the Force system of providing pre-op exercises as well as those useful for each stage of post-op recovery.
She was very professional, explained the diagnosis clearly, and I left with a good understanding of the treatment plan and procedure. I made a quick recovery, the pain management was excellent, I didn't need narcotics after a week.
Got to see and discuss my condition with doctor.
Provider and staff were friendly and professional and made my post-op appointment easy.
The entire staff has been great to me before COVID-19 and amazing since. The adoption of telemedicine, availability for a non-urgent follow-up appointment, and clear regard for my input are just a few examples.
Dr. Ruark talked to me about what to expect next and how to care for knee. I'm looking forward to getting life back to normal. I'm at the exercise and ice stage.
Under the conditions and circumstances of virus, staff were completely protected and you felt comfortable as possible going in for surgery follow up. [Single best thing is...] Hearing that I was healing properly.
I like Dr. Katz, office staff is always nice and pleasant, Kelly is the best. [Single best thing is...] Took out staples.
This was a telemedicine appointment. Dr. Wasserlauf called a few days earlier with some concerns about MRI test results and he wanted me to get a CT scan. He had access to the completed scans and was helpful in his interpretation for me.
It was a virtual office visit. I had questions/concerns regarding my surgery 5 months ago. Dr. Kruger was patient and always listens to me then offers his solutions. It was life changing! I am walking, riding a bike, exercising.
Always satisfied with the professionalism from Alaina, administered injection. Pain and discomfort alleviated. Great care.
Dr. Bissell is extremely pleasant, very informative, and an excellent surgeon.
Prompt, painless, informative. [Single best thing is...] painless.
This was my FIRST telehealth appointment. It went well. Not sure telehealth is the answer for other Patient / MD interactions, but it worked well for this follow-up. [Single best thing is...] Efficient and effective. The doctor had a different take than the PA. I thought it was perceptive.
The doctor explained things very well and let me know what to expect. For the first time in months I had no pain in my knees.
Professional, informative, knowledgeable, attentive.
Brian Katz was super kind, friendly and super knowledgeable of what he does. This is not just this latest visit, but of all my visits for 3+ years now. He provided great suggestion on me new cortisone slow release medication and it working very well thus far.
Very professional. Jen was very caring compassionate. She relayed our symptoms to Dr Kruger in a timely fashion. Dr Kruger did not hesitate to see us during this pandemic. Perfect surgery, excellent work. Dr Kruger is not only a surgeon he is an artist
Excellent treatment from the doctors and staff. Good explanation of my treatment.
Friendly and to the point, got right to the point.
I received a detailed explanation of where I was in the treatment plan and what the expected outcomes would likely be with continued therapy. The option was also open for further assessment if my outcomes were less than desired.
All workers curious & helpful. [Single best thing is...] Relieved my pain.
Dr. Ruark took a lot of time with me which is very much appreciated. He is very nice and patient.
Were able to squeeze me in last minute which we really appreciated.
Visit was good. Nothing new happened, though.
Informative, honest, concerned physician. Dr. Kruger is pleasant but tells it like it is which fits my style. Dr. Kruger performed spine surgery on me several years ago. I continue to have confidence in his skill and judgement. Dr. Kruger is dedicated to the success of the procedure. His follow through with is patients is excellent.
Takes time to explain my options, pros and cons. Seems genuinely interested with my progress.
She answered all of my questions and presented all of future options to me. [Single best thing is...] Detailed explanations of all procedures.
Appointment on time. Pleasant surrounding. [Single best thing is...] On the mend. All aspects are working toward a full recovery.
waisted no time. I was in for a cortazone shot and out quickly. She was realy good about giving the shot to one who does not do well with needles. [Single best thing is...] She could relate with my fear of needles.
The PA took the time to explain everything to me in detailed. Excellent service!
Professional and caring staff with a genuine concern for my well being.
Easy in & out, not a long wait. [Single best thing is...] less urine incontinence.
Always on time for my appointments! [Single best thing is...] Straight toes!!!
Everyone was clean and friendly. I enjoyed my experience very much. [Single best thing is...] Since my surgery my pain is gone my hand, strength is back in my movement is no longer.
Brian is smart, professional and friendly. [Single best thing is...] I now know what is wrong.
Detailed of what needs to be done and what was the problem.
The entire office staff was friendly, polite & welcoming. Also, Ms. Overton really listened to me. [Single best thing is...] No pain in my left shoulder after the cortisone shot!!!!
Debbie, Dr Ruarke's medical assistant, is fantastic. She explained to me that the surgery is postponed and would get back to me as soon as the surgery center would allow the surgeries to start up. Dr Ruarke's bedside manner is fabulous. He took the time to tell me what to expect for the rotator cuff surgery. Due to the pandemic the surgery would be delayed. Debbie and Dr Ruarke are a fantastic suburb team.
He got to the point concerning my elbow pain and explained the length of time to heal. Did not want to waste my money on coming back every two weeks etc. made it my choice based on my comfort level.
satisfied with the results and doctors recommendations.
My visit was great! Even though I had to get a shot in my shoulder, I enjoyed a laugh with the PA's assistant. I truly dislike needles but when the assistant walked in with the medication, I gave her a look and asked if she was administering the shot. Her response was priceless and we laughed out loud!
Very professional and knowledgeable young man. I went to sit in my chair, but fell off on my left arm and hip. Xrays were taken of my arm, shoulder and hip and showed no broken bones. The xrays were explained to me and I was told to just continue the physical therapy that I was currently taking. Brian was very courteous and pleasant and told me to return if I had any future concerns.
Being a post op visit they realize your in pain and not driving yourself so they saw that I didn't wait, did my interview right away (corona info) Then the PA came removed the staples applied sterile-strips and I was on my way, perfect.. [Single best thing is...] The effort taken by the PA to not hurt you when removing the staples, my leg looked like a zipper!!
Explained every step and put me at ease. Made a stressful procedure effortless!! Dr. Bissell was great!!
Dr. Kruger is amazing. From the moment I met him a few months ago, he knew he could help me. So many people told me not to have surgery and to get another opinion. I trusted Dr. Kruger, and thanks to him, I can now walk and have my life back. During this last visit, the entire office handled precautions of the coronavirus perfectly. Again, Dr. Kruger gave me back my life. Thank you!
Very satisfied. So professional and nice.
Takes time to [tend to] my condition. [Single best thing is...] The pa/doctor were very attentive.
Dr. Kruger has been my surgeon for over 20 years and he has made me walk strong again! [Single best thing is...] The pain is GONE!! I love Doctor Kruger, Josh and the office and hospital staff especially Nurse Joan. I was able to go back to work!!
Discovered fracture after x-ray. Planned next procedure. [Single best thing is...] Discovered reason for pain.
I drove 45 minutes to the appointment. I had received paperwork from the neurologist that Dr. Kruger needed to see. He looked at it quickly and told me I should hear from somebody about a date for my CAT scan in a week. If I don't hear from somebody, call back I was probably forgotten. My appointment was on the 16th. I've called twice and left messages with Dr. Kruger's assistant named Jenn. She has not gotten back to me. Since I first contacted Dr. Kruger I have left 3 messages with Jenn and she has never gotten back to me. I came to this facility for a second opinion on surgery I had on my back and now I'm thinking I may have made a big mistake choosing this facility.
Jess explained he results of my MRIs but I'm still uncomfortable. What do I do now?
Dr. Bissell has committed to trying to get me better. He is extremely thorough, and my visits I always feel like he listens and cares.
Personable, thorough, presented options in chronological order, spoke to me in a deliberate, caring manner, responded to all my questions. [Single best thing is...] The prescription she suggested seems to be helping.
Patient in describing all details and options for a follow-up appointment that I needed when I originally [wasn't] his patient. [Single best thing is...] Knowledge.
They were concerned about the pain I was in and most of all concerned about me. [Single best thing is...] They recognize the problem and they have a solution.
The professionalism of the staff and the prompt visit. [Single best thing is...] The doctor's concerns about my shoulder.
Staff is amazing, super nice and always treat you like a person not just a number. [Single best thing is...] The doctor and PA are trying to fix this old man without surgery.
Excellent care and follow up. Still recovering.
Stitches removed. Told to be gentle with wrist for a month. [Single best thing is...] No surprises. Scarring minimal.
Besides being professional and answering my questions, Dr. Wasserlauf is very personable and I feel comfortable with his expertice :) [Single best thing is...] that I have a new knee
"Got the job done". Even though she was not able to handle complete procedure, she directed me to people who could get it done. Was very caring and very competent. When explained dire pain, was able to get appointment right away. Took x-rays and quickly was able to advise what to do. Referred to a podiatrist who evaluated situation which was collapsed bones in feet due to diabetes. Was then sent to another podiatrist who made cast of feet to fit for brace to hold existing problem in place til swelling went down. Then will fit for orthopedic special shoes. I would refer anyone to her.
Courteous, efficient, explained what was being done and how it would be done. In and out in 15 - 20 minutes.
Dr. Kruger and his staff were excellent. Wait time was perfect and I was taken right on time. [Single best thing is...] Dr. Kruger was candid and explained everything clearly.
I was assured that I would not need surgery and that therapy would be a better option for me as of now, and by doing my therapy it would strengthen my shoulders and arm. Did start off really well, but due to the nasty virus that's causing havoc my therapy has been put on hold for now, so I can't complete this part of the survey.
PA for Dr. Scott Bissell explained clearly to us what procedure our son would need. She further explained how long his post op would be, and what would be entailed. Dr. Bissell was extremely knowledgeable and compassionate. I felt extremely confident having him perform my sons procedure. Thank you.
Visit felt rushed. Didn't feel like my concerns were being heard.
Great doctor. [Single best thing is...] You can talk to him about your problem in detail
I was seen almost immediately. Everyone was cordial and pleasant. The X-Ray nurse is very kind and gentle. I received excellent care both in the hospital, in rehab and home PT. I am able to walk without pain.
great visit, explained everything, great staff
Clear and concise information. [Single best thing is...] My finger works again
Did not get far enough to get answers that would satisfy me. Was not too excited about her bedside manner...felt like she was demeaning.
She was pleasant, knowledgeable, answered all my questions, and very thorough. [Single best thing is...] She scheduled further tests
Prompt service with Jessica who listens very carefully to what I say. At my age, 70+, it is easy to feel as though though one is being patted on the head and sent on one's way. A thank you to Jessica for not doing that.
Very informative and answered questions that we had with patience and reassurance.
Kristin provided clear, straightforward information and answered my questions fully. [Single best thing is...] Reassurance about making progress.
Pleasant response to questions and wait time was minimal. [Single best thing is...] Office and nurses were attentive and gave good customer service. Waiting room was almost empty. Wait time minimal.
Taylor took the time to explain what my surgery included, what was done and how it was done.
My appointment was timely and pleasant. [Single best thing is...] I am in less pain and I have a good range of motion.
Front desk was very helpful. Taylor was on time, calm, and put my mind at ease.
I was seen promptly by a surgeon which was more than I expected from an urgent care visit. I was able to get a clear diagnosis and treatment plan.
General comments about entire visits with staff. Office and personnel have been great. This ranges from the receptionists, nursing staff, PAs and aides. Dr. Bissell was very forthcoming with his advice and recommendations as well as PA Katz and Kelly. I followed the staff's recommendation and the program that was prescribed and I am satisfied with the results.
Dr. Berkowitz took the time to explain the findings of my MRI & x-rays, as well as answer my questions. [Single best thing is...] The attention to detail Dr. Berkowitz afforded me.
Daryle is easy to speak with during the appointment about any issues concerning your treatment. Pain was minimum after surgery and for most part was not present.
Dr. Fantry took the time to answer all my questions in a way that I could understand. The staff is very good also. They took me to X-ray immediately and the X-rays were read immediately also. She also was just plain nice.
Everyone was helpful and had a wonderful caring attitude. Easy to understand diagnosis and treatment.
Shana, the x-ray person, and Dr. Fantry all showed concern and patience with me. The receptionist was very polite.
I put taking care of my procedure off because I am a stress ball. Now finally getting things done I met with Dr. Franti and not only did she make me feel super comfortable..she gave me all info and got the ball rolling and I couldn't be happier. [Single best thing is...] From start to finish, the women at the front desk, nurse Jackie and dr Frsnti. Kindness, patience, knowledge that's all I can say
Detailed level of care. Ease of in and out. [Single best thing is...] Time spent with me to listen and competent care I received.
I like that fact that he had a stenographer so he was able to give me total attention. Very comprehensive evaluation. [Single best thing is...] The evaluation and attention during the visit
The MD answered my questions and addressed my concerns. [Single best thing is...] Their attention
Dr W has been nothing but professional, thorough, and technically terrific.
Everyone was pleasant and kind. [Single best thing is...] I no longer needed the boot.
Relatively punctual and Dr. Kruger is a direct and non b.s guy.
Brian is polite and professional He provided me with a script for a medication which helped me greatly.
Listened to my concerns, and it was not a rushed visit.
I had been in pain for over 6 weeks and Dr. Bissell was able to identify the problem, offer potential treatments, and provide the initial treatment to help relieve the swelling and pain. His staff were friendly and very efficient. [Single best thing is...] The swelling started to rescind.
The visit was what I expected. Dr. Wasserlauf answered all of my questions satisfactorily.
I was highly satisfied because the time and patience that Dr. Berkowitz gives to me makes me feel so much better.
The PA was good, my concern is the process from the Dec 18 surgery, with 2x weekly PT still very tight
Brian Katz is very knowledgeable and has a wonderful, easy manner. Dr. Ruark is a super surgeon, with time to listen at bedside. They make a great team. B. Katz handled an unplanned complaint of mine with an X-ray and injection to ease discomfort in an arthritic knee.
Dr. Brett was clear as to his approach to fix my shoulder. [Single best thing is...] Dr Brett's approach to my injury.
Dr. Fantry was great! She fully explained the procedure and post-op care and answered all my questions. Shana was great too and assisted with all paperwork.
Dr. Bissell always handles my injuries or issues with patience and focus. I appreciate the communication regarding my health. Allowing me to participate in the process makes me feel like he is listening and understanding exactly what is happening. I trust Dr. Bissell completely with my recovery. [Single best thing is...] Dr. Bissell's willingness to try to figure out exactly what is happening. I feel like he can think outside the box. His experience treating athletes makes me feel like he is working on getting me back to activities, not just the quickest solution.
Respectful, caring, very descriptive information, listen well and treated with care. [Single best thing is...] The care she provided me during the rx was excellent
She was good about dealing with someone who has a fear of needles.
Answered all questions and took time to explain what was going to happen during operation and after.
I was able to get an answer about why I was having such knee pain.
The information given and general experience with the Physician was excellent.
Dr. Kruger listened to my concerns and answered all my questions. Explained procedure fully to my understanding. [Single best thing is] that the surgery will hopefully be able to correct the problem.
Dr. Fantry was extremely knowledgeable and professional. From a patient standpoint, it would be very helpful to get more information regarding our procedures, even if it's step-by-step.
Was seen at scheduled time. Staff was friendly.
[Highly satisfied with the] thorough explanation of procedure that occurred and follow up for it.
The office staff was friendly and accommodating. Taylor was thorough and clear. [Single best thing is] understanding next steps.
My back problem continues, pain unbearable at times.
Dr. Bissell gave clear explanations, answers all questions, takes time with patient, and has a caring attitude.
Dr. Bissell was reassuring and did a great job explaining my situation in a digestible manner. I left our appointment more informed and educated on what I was experiencing and have since taken the appropriate steps towards recovery. Everybody involved in my experience at Advanced Orthopedics has been knowledgeable, professional, and kind. Thank you for the outstanding treatment!
Alaina was great! She was very thorough in her exam, explained everything that was going on with my knee, and gave multiple options on different braces and excersizes I could do!
Dr. Wasserlauf was very kind and thoroughly explained my issues and options for treatment. The entire staff was courteous and professional. It was a consultation. I was pleased with the clarity of the explanation I received.
Went in and doctor removed staples with very little pain.
Very nice and professional treatment. Well equipped and precise procedure for cortisone injection.
Brian Katz was very pleasant and encouraging
Very professional, very friendly. Everything [was] very timely. Got me in very fast. [It] was a very nice visit. Once again, my wife was with me. We loved everything about the visit. Everybody was very pleasant and very professional. Dr. Kruger seems fantastic.
Dr. Wasserlauf explained everything very clearly and I appreciated the details he provided. However, after I left I didn't remember everything and would have appreciated more of those details provided in the notes.
Clean facility, clear and precise instructions, not a long wait.
Seen on time and attention paid by all.
Wait time was minimal for X-Ray and being seen. I could hardly walk when I got to the office after 24 hours of ice and Advil pain level was 2. Not sure it is sprain knee still clicks on the outside being careful on stairs. PT tomorrow.
The staff is very friendly and professional.
Appointment was on time and staff was professional and helpful. [Single best thing is the] efficiency and professionalism.
Everything ran on time and [the staff was] professional.
They were friendly and seemed to have solved the problem.
Great service and very professional. Got me back on the road to recovery and walking sooner than later.
Everything was taken care of perfectly.
I am highly satisfied with my experience because my appointment was all about my pain level and why this occurred and what can be done to eliminated my pain level. The single best thing about my treatment result, the shot that would be administered to the hip area it can relieve the source of pain asap.
Kristen took the time to explain what was going on, and reviewed the treatment options. She truly cares about my outcome. [Single best thing is...] The education provided by Kristen
Everyone is always friendly and very helpful. I feel I am treated like a person not a number. [Single best thing is...] That the pain is resolved
I arrived for my appointment about 20 minutes early. I was ready for a long wait to get to be seen. I was only there for a Cortizone shot in my shoulder. I did not wait more than five minutes before I was called into an examining room. I was in and out within 10 minutes. I find it very unusual not to have to wait to be seen by doctors in this area. My experience with Advanced Orthopedics has always been highly satisfactory. [Single best thing is...] The procedure was quick and almost painless.
Dr. Bissell took time, answered questions, and gave clear explanations.
She was competent and pleasant to deal with.
Dr. Bissell answered all of my questions, gave me his honest opinion about the questions I had and helped me make a decision about shoulder surgery. [Single best thing is...] Finding out that I can have surgery to finally fix my shoulder.
No definitive treatment plan for my broken ankle 3 calls and an email later still a vague treatment plan.
Post op visit. Provider was on time. All employees that I had contact with were professional. [Single best thing is...] Compassion of providers.
People there are very friendly and helpful. Jay Kimmels and PA Alena were very professional answers all questions and are careing. [Single best thing is...] Less pain so far. Still healing
Was able to been seen very quickly and X-ray on sight! Taylor knew her stuff and made me feel confident in the recommended treatment path! [Single best thing is...] Full treatment in one site in a timely manner
I had my 6 month post op appointment last week. Dr Wasserlauf was not happy with my ROM And strength. He ordered a MRI for me and that is why I was there today to discuss what they saw. We really didn't determine if I need surgery again or just keep doing Pt.
Dr. Berkowitz is always eager to answer any questions I may have.
Very professional, friendly, and helpful. Dr. Fantry did a great job on my hip. Slowly, but surely making progress!
Brian explained my situation carefully and kindly.
Dr Fantry did not keep me waiting as she promptly examined me . [Single best thing is...] Lateral pain removed , as promised
Dr Fantry is a love to talk to. She is the real deal and I feel very comfortable talking to her. Dr Fantry really listens to your concerns and gives you the best treatment plan.
Great care provided. Dr fantry has excellent bedside manner. [Single best thing is...] Pain being addressed
Dr. Fantry is extremely patient and understanding. Takes the time to listen and understand your concerns, as well explains each step of the process to recovery. Always willing to answer questions! I would recommend her to anyone!
She checked my surgical finger carefully. I had stitches taken out, the day before, and had an issue with oozing where repositioned skin and nail meet. She cleaned it up, checked all along the incision, replaced steri strips and bandaged where it oozed. Marci also was very pleasant.
No problems, brought in on time, did stay immediately then right on to cortisone shot.
The care and concern shown to me was very friendly and professional. [Single best thing is...] Jessica's willingness to get me pain free.
[Highly satisfied because of] because I had my questions answered in a way I understood.
I was seen on time and everyone was very nice.
I went in there knowing what I need and it was addressed professionally
All staff was pleasant. My cortisone shot helped sooo much!
I need an Injection Under my knee cap. I was Previously there three times to have it drained until the doctor could look at it. During my visit the doctor looked at my knee we discussed the injection I needed, He said it would take a week for the insurance company to approve the medication for my knee. The PT ask him if he was going to drain it he said no I will drain it when I can check the medicine. That's fine But I have been waiting for them to call me back for appointment exactly 2 weeks today. I don't know what's going on but I am very not happy I need my leg taken care of ASAP.
Efficient, to the point, caring. The doctor listened to my concerns.
Is always very nice and professional, also she is very knowledgeable about the issues you're having.
Dr. Ruark made me feel comfortable with his caring and knowledgeable demeanor. I am in the early stages for a hip replacement and he answered all my questions in a relaxed and unhurried manner.
Friendly service; efficient. Can walk a lot better
Dr. Fantry listens. Her feedback is personal, not an 'answer in the box'. Her MA, Shayna, also provides prompt and accurate feedback. The process has been smooth! 3 months out from plantar fasciitis surgery (foot and calf) and Dr. Fantry cleared me to ski this week with parameters. She hit the nail on the head in what I can and can't accomplish without pain. I so appreciate being a patient and not a statistic [Single best thing is...] The recovery was as predicted. When I've hit a bump in the road, Dr Fantry has helped me get over it. When unpredicted issues occurred, she was on top of addressing them. Her office is always available with answers and solutions.
The doctor was very informative and made me feel comfortable.
[Michael was] very thorough. [Single best thing is...] Went over EMG test.
The staff was very knowledgeable. [Single best thing is...] the thoroughness of the PA and her knowledge.
Office was able to see me within a day of my call, addressed my needs, and gave me options for care.
My wrist was broken, still recovering from it. The staff was very nice. They could see I was very upset with my progress and were very supportive and encouraging.
Time, comfort, and care explained to be understood. [Single best thing is...] professionalism.
Great, fast service. [Joshua was] very informative and did not push physical therapy.
[My appointment was] on time. All questions [were] answered. Everyone involved from the front desk staff through the entire appointment [were] courteous and kind. [Single best thing is the...] kind, courteous, and extremely knowledgeable [staff].
I love the fact that there is an ortho urgent care. So helpful and convenient. Was seen quickly and set up follow up appointment. [Single best thing is...] The fact that I didn't have to go to an ER and was seen by an ortho specialist.
Service was great. The receptionist and PA were very personable and attentive. I'm petrified of needles and had a cortisone shot. They did everything to make me comfortable. I don't think the cortisone was as effective as I had hoped, but they made sure I was comfortable enough to get the shot.
After being diagnosed with 'Tennis Elbow' I was given a Bandit Arm Brace. I received a bill for $125.00 for the Bandit. However, the very same brace is available on Amazon for $18-25, This is OUTRAGEOUS.
Brian is quite a nice man. Shot was painless and effective.
Very informative and answered all my questions
Short wait, excellent care. Thorough and knowledgeable staff. Positive attitudes!
First we waited 50 minutes for the doctor with no updates as to when he might be available. Then he came into the room, and proceeded to put the appointment on me. He offered me no information and asked what I wanted to do. I was there to find out results of an EMG and to understand what my options were. When I left I didn't know the results of the test and he told me he wasn't the hand guy and I had to see another doctor in the office. I don't understand why I was scheduled to see Dr. Wasserlauf for bi-lateral carpal tunnel if he couldn't do anything about it. The appointment lasted 5 minutes and was a waste of time. I will not be returning to Advance Orthopedics.
Pleasant staff, Felice the MA who helped me is the BEST - love when I get to see her - we have enjoyed her care and concern over the past 10+ years. She is so helpful and we are grateful for her being at this office.
She was very compassionate and new exactly what I was trying to say and she took the time with me and didn't rush me along.
Everyone is very personable, caring and confident which all made me feel very comfortable.
I was released to go back to work, I wasn't looking forward to it but, I guess it was time to get back. [Single best thing is...] The surgery, I thought that I would be in a lot of pain after and I wasn't. It went well.
Found x-rays to be easier than my last experience 8 years ago when I had to walk up steps to take the x-ray. Very attentive staff and Dr. Fantry was excellent. The x-rays were so much simpler than 8 years ago. Doctor was more personal.
All staff were friendly and concerned about my care. Dr Fantry answered my questions and made me feel comfortable. She had a professional, but warm demeanor. [Single best thing is...] My pain was reduced!
Appreciated the very thoughtful and comprehensive second opinion on my shoulder. Gained insight into treatment options and came away with a solid plan going forward.
Dr. Bissell was honest and caring. Mostly, I was happy to finally get real answers about the pain in my shoulder that I've been dealing with for years. Dr. Bissell suggested a cortisone shot (OUCH) postponing possible surgery.
I had an excellent experience. [Single best thing is...] Dr. Fantry and her staff.
[Single best thing is...] The fluid draining relieved some of the discomfort. She provided information about the condition, including possible next steps. The draining of fluids from the knee was conducted as expected.
Office lost x-rays that I had brought in. This does not increase confidence in the practice. I like Dr. Bissell. Who lost the x-rays?
Dr. Wasserlauf and his team were excellent. Patient, open to answer questions I had.
All the staff was very friendly and patient.
Dr. Kruger is knowledgable. I know he's a great surgeon and I trust him. Dr. Kruger stated it was not a back issue. It was a hip issue and [Dr. Kruger] referred me to a colleague to continue towards treatment.
I had an x-ray that Brian Katz said showed a lucency, so he sent me for an MRI and told me he wanted me to follow up with the arm specialist in the practice. The arm specialist doesn't take my insurance and no one scheduled a follow up for me to get my MRI results. I called yesterday to get my MRI results and am still awaiting a call back...
I greatly appreciate Dr. Ruark's candor and professionalism in the whole experience I have had with my knee replacement. Definitely gives you the confidence and respect you need, which relaxes you through your experience. [Single best thing is...] Dr Ruark telling me everything went good and I can push myself to get full range of motion. Which I have
The caring professionalism of the entire office is terrific. Even with a bit of a post surgery ache, I was pleased with the lack of the initial bone spur, arthritis ache. Terrific job.
Love your x ray staff they are awesome. Always so friendly!!