Doctor is personable and takes time to explain. [Single best thing is...] I'm not in constant pain anymore.
Everything went smoothly and timely also, and my treatment was explained thoroughly.
Appointment time was honored and the young lady administering the shot was excellent.
Excellent care - shots administered without pain.
Dr. Raurk and his staff always treats me with respect as well as listens to all my concerns and questions! Never in any condescending manner as many doctors have a tendency to do.
Answered all my questions clearly and was very caring and considerate. They made me feel very good about my progress and encouraged me to continue.
All personnel were courteous, kind and helpful. No long waiting, all questions answered appropriately, pleasant environment. [Single best thing is...] The knowledge and outstanding care of Dr. Ruark and associates throughout the whole experience, office and hospital.
I have been going to this office / Dr. for many years..they have always treated me well. They speak with me not at me. Dr. Wasserlauf is extremely knowledgeable and proficient as is his P.A.. I could not ask for a more kind, talented Dr. to take care of my shoulder and knee. One year post right shoulder replacement and all looks good..can't ask for better.. The little bit of pain I have here and there is nothing like what I was going through prior to the surgery.
Brian was very helpful, informative and spent a great deat of time with me answering all my questions and concerns regarding my knee condition. He was extremely knowledgeable, understanding and personable which reinforced my decision to move forward with Advanced Orthopedic.
Dr. Ruark was personal and professional. He took time to thoroughly explain the procedure and to answer all my questions.
I was able to get an appt quickly. The receptionist was very pleasant and efficient. I was informed Dr. Bissell was running behind. I was asked if I would like to see his PA. She was lovely, very professional, personable, and reviewed my x-rays with me. I opted for a cortisone shot in my knee. She did this proficiently with minimum discomfort.
Dr. Ruark gave me all the information I needed for my knee surgery succinctly & completely in a nutshell which I appreciate. The office runs like clockwork and all staff very pleasant & helpful. Dr. Roark's ability to deliver the information I needed in a nutshell, which few people doso well, while being open to any questions I had. The office itself is very efficiently run. The entire staff are all pleasant & helpful. This office is definitely the best of your network. effien
Everyone is very polite and courteous. No more pain.
Pleasant PA. Fast service. Operation performed expeditiously with minimal discomfort. Felt better afterwards.
Dr. Fantry is friendly and explained my surgery completely and helped me to understand exactly what I was in for! [Single best thing is...] I was able to rehab at home instead of a convalescent facility which was much more comfortable.
The Dr. was very nice and answered all of my questions.
The staff continues to show its personal attention to concerns about upcoming surgery. They answer ALL questions in plain English. [Single best thing is...] The optimism about the outcome born by many successes in past proccedures.
Pleased to know that from first visit she is looking for problem and solution to it. Didn't feel rushed through visit as technicians took the time to ask questions rather than just a "robotic" testing
Dr. Kruger is not only an Amazing Surgeon...he is a Great Human Being. He made me so comfortable through my entire process of back surgery. He also has a Fantastic staff, so helpful and through. A great big thank you to Nicole, you have been there whenever I needed things to get done.
Went for an opinion for surgery. Dr. Wasserlauf was very through.
Diagnosis explained very well. Solutions explained and I could choose the one I wanted.
Dr. Ruark is always friendly and attentive. [Single best thing is...] Being able to walk without pain!
Appt. was on time-procedure was timely and Kristen explained just what the procedure entailed. I was told it could take up to 2 wks. for the procedure to 'kick in' and to be patient and it did work close to the 2 wk. time frame.
[Satisfied] because he listened and answer all my questions.
PA explained clearly what my problem appeared to be. She wrote a prescription (meds and therapy). Great bedside manners. PA appeared to have good knowledge of her field and explained it in a way that I could understand.
Dr. Fantry is excellent. Dr. Fantry took care of my issue and reduced my pain significantly.
Dr. Katz is the best!!! He gave me a shot in left leg to to take care of the pain.
She was professional in checking for the problem recognizing the problem and trying to fix it
very pleasant doctor and answered my questions nicely.
Kristin Et al. were sensitive to my needs and concerns. The personnel were amazing.
The time that the doctor spent with me explaining everything so that I could understand. Excellent bedside manner and professionalism. [Single best thing is...] I'm better than I was a year ago
Everyone was extremely friendly and my whole experience has been long but satisfied with results. Dr. Wasserlauf, Kristin and staff have been very helpful and informative. Definitely will be back if I need more help.
Answered all my questions, ordered more testing. Was able to speak with the physician and understood what could have happened concerning my injury.
Went very well. [Single best thing is...] The attention I received.
The X-rays were taken on right hand. My right hand little finger catches in the closed position at night when I relaxed and sleeping. She explained 3 options and I choose the 1st option of taping 2 fingers together during the night. 2nd option was a shot and 3rd was surgery. I didn't think the finger was bad enough for the other 2 options at this point.
Good, understandable explanation of x-ray results. Very pleasant experience. Was given choices for treatment. Came away with a clear plan.
Follow up and next steps were clear and reasonable, thoroughness of appt, all questions addressed, not rushed out the door
All professionals involved with my diagnosis in February thru my last visit I always felt everything was thoroughly explained to me.
Dr. Fantry is very professional. She gives excellent and thorough explanations of what has happened and what the future holds. [Single best thing is...] That my future holds no pain and much more mobility and that I didn't have to go through this in the winter
Paperwork was provided upfront which made check in very easy. Wait time was short. Dr. Bissell was easy to talk to, listened to my issues and was great with my family being present. Dr. Bissell was able to make a diagnosis without additional testing. Laid out a plan with follow up.
The wait was short. Dr. Bissell is wonderful & knowledgeable and the staff was very friendly. Took x-rays immediately. The appointment was fast. No sitting there waiting around. Very pleased. Still getting treatments at the PT
Provider seems irritated there was not a "cookie-cutter" diagnosis.
[Highly satisfied with] the quality of care in the way of ample time spent, the entire medical staff was receptive and responsive on all levels of care delivery.
This was a follow up on the procedure that was done on my right hand. I am happy that I have so much more use with this hand and can actually hold a pen and write.
I thought I was meeting with Dr. B but it was Michael, PA that I met with. The result was probably the same, but too important to me. I have decided not to have surgery for now. The Breg hand support really helped my hand. This was their recommendation. I also found out I had the tunnel carpel problem.
I was given the opportunity to try physical therapy before going into a more intensive diagnostic procedure known as an MRI. I was in a lot of pain for five or more weeks and I was offered the opportunity to try this before persuing more radical solutions. The physical therapy worked out great and I am pain free and back to walking and yoga and so forth.
Doctor Berkowitz and his team were ready for me. No long wait. They did x-rays promptly and my situation was well and completely explained. Not the result I had hoped for but still a very caring, thoughtful, well-handled visit. Second surgery is required and that's not what I had expected. Follow up phone call to arrange for immediate PT appt was helpful, as we'd spent time looking at my x-rays and discussing second surgery. I was seen quickly. Surgery pre-booked as it was typically called for and the whole process was handled very efficiently and with genuine care.
Doctor let me know what my limitations would be in addition to progress made and expected.
Dr. Berkowitz always explains what he is looking for and offers suggestions to get you to the optimal usage of your hand/wrist.
I have been going there for 2 years and always been treated very good, and never had to sit and wait for long. I can highly recommend doctor Wasserlauf, and his staff.
I had x-rays and received a diagnosis and have started Physical Therapy. I'm feeling better already.
PA Overton was excellent - professionally and personally. She was thorough and gave me all the time I needed for discussion.
The Staff is welcoming and friendly. I like the X-ray techs, the medical assistants. My favorite person is Dr. Amanda Fantry.
Originally I thought I would see Dr. Kruger at some point. However I was extremely pleased with seeing Ms. Cookson, PA. She was very helpful and suggested a minimalist approach: first try physical therapy, then move on to other actions if PT doesn't work. She listened to what I had to say and answered all my questions.
My first experience with Dr. Fantry. Highly competent, informative, and a pleasant person.
The staff were very kind and knowledgeable concerning the pain I am having in my hand.
I am thoroughly satisfied with my surgeon, Dr. Wasserlauf, and his assistant, Kristen. I was petrified going into this surgery, but I am now pain free and have been told by many what a beautiful job Dr. Wasserlauf did.
I am always pleased with Dr. Kruger's professionalism, straight forward diagnosis, and knowledge. He takes time to explain your situation and what is needed to be done to fix it, I have very high confidence in his ability and knowledge, and I would recommend him to anyone as their spine specialist.
Dr. Bissell is always nice and answers my questions.
Dr. Fantry and her staff were very helpful in answering all my questions and they were very upbeat!
Very knowledgeable staff. They did everything to accommodate me.
All of my questions were answered. A thorough exam was done. Pain issues were discussed and switched to another medication which was more effective. Discussed continuance of therapy including progression to independence.
Shana was able to remove all 9 of my stitches
The Dr. explained himself well. We spoke of my upcoming surgery.
Dr. Bissell listens and is straightforward, professional, and yet warm & caring. He is also knowledgeable and a good communicator.
I was not kept waiting. Brian is always pleasant. Not much more to say.
Dr. Fantry was able to schedule surgery the following day at our request so it could be done before my daughter went back to school.
Sweet, cheery, competent. Dr. W is extremely knowledgeable and compassionate.
I thought Marci was great. She explained everything to me and I was very pleased. Marci gave me a test for the pain in my leg and it was just perfect. I was very pleased
Could not fill out my application the receptionist helped me. The Dr's assistant was very helpful getting me in the exam room. All over I think the staff is very good. Or I should say excellent!! [Single best thing is...] A shot in my knee and it has helped.
Dr. Fantry did a great job on my foot and all the staff made this an easy experience, thank you.
Dr. Fantry is a TRUE PROFESSIONAL! She doesn't pull punches, gives me informed answers, and most of all HOPE! She is simply the BEST Surgeon I've ever had treat me! [Single best thing is...] Surgery to REPAIR my legs instead of AMPUTATION!
Took plenty of time with me. Listened to what I had to say and understood me. I liked the interest in finding a solution to my problems.
He did all he could without reopening my shoulder. But now we have to go that route. Everyone is very nice, friendly and knowledgeable.
Dr. Ruark has a very good personality as a doctor and really listens to what you have to say. The staff is very good too. My knee doesn't hurt anymore!
Personnel listened to my concerns and ideas. Dr. Bissell gave me options on how we can proceed and allowed me to make the decisions.
Dr. Fantry is amazing thorough pleasant and I totally trust her in treating me. [Single best thing is...] 1 month ago my injection which helped a ton and now physical therapy so I know I will be feeling better in no time.
The reception staff are very efficient. Dr Kruger assistant, Nicole is wonderful and asks the correct questions in how I am feeling to inform Dr Kruger. [Single best thing is...] Dr. Kruger has changed my life. My symptoms due to my work related back injury caused me so much pain in my lower back and especially my right leg. Surgery was successful.
Dr. Kruger was able to provide some additional resources to deal with chronic pain due to Post Laminectomy Syndrome with Chronic Radiculopathy including recommending self directed water therapy, a new medication that may help with nerve pain and a referral for acupuncture.
Dr. Ruark is always pleasant, he also explains everything that he does, and will be doing for me so I can understand. He has a lot of patience when I'm explaining to him what it is that I'm going through, he makes me feel at ease.
The visit was just for a injection of cortisone. The appointment was on time, quick and painless.
Dr. listened to what I had to say and addressed the issue
I was given full and clear information. The doctor was responsive to questions and was clearly concerned about my care and recovery.
I was afraid to have surgery and I was very satisfied with just an injection for the time being. I am somewhat comfortable.
I was seeking advice on a medical concern and team exceeded my expectations. Thank you for the support! I was given a multitude of options and over a specific time frame.
No wait time... very friendly & competent. Alaina explained everything clearly and was very professional. Alina was very adept at giving me a cortisone shot...didn't hurt at all!
The PA was friendly and the procedure went well.
I need help to handle the pain, and that is what I got, a shot to pain site to help cut down on the pain.
[Highly satisfied with] The people. Everyone was very pleasant and listened to what I had to say.
Good customer service, friendly. Found answers to problems.
[Highly satisfied with] Doctors attention to detail.
Competence, courtesy, patience, respect. The curse of treatment prescribed has started to show very positive results.
Dr. Ruark was very thorough in explaining what had been done and what could be expected.
Very professional and friendly. [Single best thing is...] Explanation of procedures and to follow up if the first didn't work.
Dr. Wasserlauf wants to be cautious because in addition to breaking my shoulder, I also fractured a vertebrae in my neck. He clearly answered all my questions.
All the staff was friendly and welcoming and reassuring. Sheren and Kristin prepared me very well. Another staff person fitted me for my sling and showed us how to put it on. Dr. Wasserlauf was clear, concise and reassuring. [Single best thing is...] Testing the shoulder day after operation with sling off doing exercises. Very grateful and pleased with outcome!
Brian is very knowledgeable and seems honestly concerned with my wellbeing.
Seen promptly, nurse and doctor were reassuring and thorough
Very supportive, courteous and efficient care from Dr. Kruger and Nicole, his assistant. Excellent! All questions answered and encouragement given.
The staff are friendly and treat you as a person, not a widget.
Finally found out what is wrong and causing my pain. Found that my replacement knee was in fine shape, problem is bursitis.
All staff are friendly, very accommodating, and efficient, [Single best thing is...] Hands down...Dr. Wasserlauf...an orthopedic rock star.
I didn't feel rushed in any way. He explained a little about the procedure. He also answered all my questions.
Kristen answered all my questions about what I could do at this point and what I should avoid for a little longer. She always makes me feel comfortable and wants to know how I feel about my progress. [Single best thing is...] Probably the fact that from the minute I woke up from surgery I have never experienced one minute of pain without drugs.
Sign in was quick, the experience was excellent! Very efficient from beginning to check out
Former surgery patient (5 or more years ago), but developed a pain in my knee. Easy to get an appointment on a timely basis. Very little wait time during the entire visit, including registration, x-ray, meeting with PA. Reviewed the cause of the problem and discussed several treatment options. Pain has been reduced, and may not need any additional treatment. [Single best thing is...] I was able to discuss options for treatment, while discussing how well each world help. I felt I had the ability to make choices about what was best for my treatment.
Staff was knowledgeable and caring. Answered my questions.
Alaina on time, and was good about answered all questions. Dr. Kimmel also checked in. [Single best thing is...] much less pain.
My initial first visit with Alaina Miele was a pleasure. She was extremely professional, experienced and cordial to my issues without using medical terms that I would not have understood. She showed me my x-rays and explained in detail. This medical professional is an asset to your group. [Single best thing is...] She explained the steroid injection completely which made me feel comfortable.
Doctor has been very open with me. Dr. Kruger takes the time necessary to make sure I'm fully informed and all questions answered. My pain has been eliminated.
You are treated like an individual, not just a number. I was taken promptly, had x-rays and saw Dr. Wasserlauf in a span of 15 minutes. [Single best thing is...] I can walk normally without any pain. The knee is better than new! Dr. Wasserlauf is the best!!
Friendly people in the office and throughout the facility.
Joshua Miles was very polite he explained everything to me and he listens to me. [Single best thing is...] My views were considered.
Dr. Kruger and his PA Josh went over my MRI with me. They were very patient explaining what it showed, what treatment was indicated and appropriate timeframes. I have seen Dr. Kruger several times and he does not automatically defer to surgery. In this case he explained why it was indicated and why it should be done more quickly than in most cases. I felt he clearly had my best interests in mind. I have always found that his answers to my questions are thoughtful and concise. I have complete faith in his abilities to resolve my issues. [Single best thing is...] My relief from discomfort was immediate and the follow up was entirely professional and the concern sincere.
Alaina was very pleasant, listened, ask appropriate questions and we discussed together a plan.
Dr. Bissell is extremely knowledgeable and compassionate. He clearly explained where I was in the recovery process and next steps. We reviewed the x-rays together and he explained where he had to drill to get the old screws out and do a bone graft. (A picture is worth a thousand words!) We have a clear plan of action- PT and partial weight bearing until graft heals- and I feel confident about the path to full recovery.
Was seen quickly, appointment was thorough but quick, addressed any concerns I had. Procedure I was following up on really helped the condition it was supposed to.
Dr. Bissell's thorough approach, attention to detail and ability to communicate in laymans terms creates a greater understanding of the issue and allows for a more informed decision making process.
[Highly satisfied with] her professionalism, knowledge and friendly demeanor.
I was seen right away at the end of the day and they took their time with me and I did not fell rushed out the door.
It was a pleasure being seen by Dr. Berkowitz. He answered all my questions, with my memory I'll probably have to ask again. Enjoyed his sense of humor, told him I wasn't going to watch when he put a needle in my hand, his reply "not to worry he would watch everything." [Single best thing is...] When I first went in to see Dr. Berkowitz I was in so much pain with my right hand it was very difficult to do anything. Now after the needle procedure the severe pain is gone and have much more use of my hand.
She was thorough and answered all of my questions.
Brian helped me deal with my pain and went above his duty to find the cause of the pain.
Dr. Katz answered my questions with simple clear answers. [Single best thing is...] Alleviated knee pain that has plagued me for several months. Dr. Katz explained that this was temporary and that surgery would be needed in the future.
I was not given some information in regards to recovery and who would determine when my brace was to be removed because my return visit is 6 weeks I was told the brace could be removed in 3 for two weeks who would decide this.
I was treated courteously and respectfully and my concerns were addressed with compassion.
The entire staff was very polite and professional. My initial goal was accomplished and now time will tell what my next step may be.......
Dr. Fantry is highly professional. She is articulate with her explanations. She explains things thoroughly. I am extremely happy with the care I have received from Dr. Fantry and her clinical assistant. Saint Francis was an awesome hospital! Every single staff member was very friendly and professional. The color coded patient tracking system was awesome!
Dr. Fantry clearly explained my problem, and laid out the logical steps needed to solve the problem. This is most unusual in contemporary practice and very much appreciated. Dr. Fantry was and is the single best aspect of the practice.
Dr. Fantry removed 4 pins from my toes. She prescribed a flat shoe and said I could drive. In 2 weeks I can wear a regular shoe. My foot looks and feels amazing.
Professional people. Caring professional. Willing to help. It worked
Dr. Fantry was exceptional, she was able to get me in last minute due to my orthopedic injury. She thoroughly discussed my options and we both decided on the best line of treatment for me.
Office staff upon arriving was courteous. Office staff upon leaving to make a 3 month visit was also courteous & helpful to book an appointment after my work hours. Brain Katz was also polite & courteous. He explained all my treatment options. He even spoke to me about another issue I was having & gave me recommendations about what physician I should see in his practice, even though he doesn't treat that part of the body. [Single best thing is...] Brian gave me a cortisone shot in my left knee. Explained everything he was going to do & that he would due the injection slowly. Told me the after care & 3 month follow up. He told me I could call him anytime if I had any problems or questions.
Very pleased with meeting with Dr. Berkowitz and Mary Jane about upcoming surgery. Explained what was going to happen and put me at ease.
He answered all my questions and showed me the xray. Explained why I was having pain [Single best thing is...] No waiting and very friendly
Dr. was very thorough, explaining everything and answering all questions without seeming rushed. Staff was friendly, appointment ran on time.
I was seen promptly, office staff is pleasant. I was not able to see the Dr. but Michael Harris PA was awesome. Diagnosed me with golfers elbow, gave me exercise to do! I am totally happy!
Got the staples out of my arm and was given clear instructions for the next steps for my recovery.
The Dr. explained everything and I was very satisfied and comfortable. I understand if the cortisone injection doesn't work the next step will be minor day surgery. The explanation was very informative. [Single best thing is...] My finger feels 80% better.
Just the overall detail and specific avenues that may be taken for the best possible outcome.
Good service, very attentive. Gives a good injection.
She is very very nice and listens to what you are saying She casted me because I was getting more pain in the air boot and she agreed to have me cast it help heel better. I went to another office and the Dr. at that office treated me horrible and told me walk on injury 2 weeks after it happened. Dr. Fantry listened to me.
Mr. Katz was very kind and kept me informed of my progress in a very professional and polite manner. He removed my staples with minimal discomfort. He answered all my questions.
Each time I have seen Brian Katz, I have been very satisfied with his time with me. [Single best thing is...] Each time he gave me a cortisone shot it has worked.
Very good a what they due wonderful help.
Kristen is very thorough and takes time to answer my questions. My reversed shoulder replacement so far has been successful and in the one month since surgery, I have not had ONE minute of pain.
MRI results were read to me. Taylor is very pleasant and professional.
Marci was awesome!. She was thorough and took her time. I have a PT eval July 23. I'll see Marci after a few weeks of PT. Awesome PA! [Single best thing is...] Marci's knowledge and thoroughness.
Always take the time to address my concerns and I get all my options.
Kristen was attentive and recognized the problem. She consulted with the Dr. and a decision was made.
I love the fact that I am able to explain what I feel and see that the doctor takes his time to listen to my concerns without putting a time restriction... he is a great specialist!! Not only that he is surrounded by a great team
Friendly, fast, efficient. [Single best thing is...] Healed nicely.
From office staff to the PA (Brian Katz), everyone is friendly, professional, and caring. Brian takes the time to ask questions as well as address my concerns.
Dr. takes time to explain clearly. [Single best thing is...] Confidence in the Doctor.
Dr. took the time to explain what I might expect from this procedure as well as my options for the future. He also made sure he was aware of how I was responding to my treatments. I appreciate the time he took to answer all my questions and concerns. [Single best thing is...] I have almost no pain.
No wait and Kristen is wonderful! [Single best thing is...] I did not need to have my knees aspirated!
Amanda gives me a feeling of confidence that I am well and my foot is where it should be. She is knowledgeable. [Single best thing is...] It was not painful. I was worried but it went well. I left feeling satisfied.
The office is very efficient, no waiting. [Single best thing is...] Overall professionalism & knowledge.
Dr. Ruark goes above and beyond to explain everything to me, and I like to know every detail! He's friendly and down to earth and his level of service is extraordinary. I was so happy he had the CJRI Drs waiting for me in ER but never expected him to stay through the evening to stitch me back up. That was so appreciated!
Dr. Kruger is a great physician with a great sense of humor and no-nonsense style. Single best thing was that the procedure was completely successful.
Alaina was professional and very knowledgeable. I was very impressed by her. [Single best thing is...] She requested X-rays and explained everything in the shoulder. Very impressive.
Great staff very clean and professional. Feeling a bit better.
My interaction with the staff was wonderful, very friendly and professional. [Single best thing is...] The proscribed treatment helped alleviate my problem.
I was seen right away. Alaina was understanding and listened well.
This was my first visit to the office and Brian was very thorough in his explanation of my diagnosis of bursitis of my knee. He gave me a cortisone shot, which was relatively painless and was very detailed in what I should expect during the procedure and over the next few days. [Single best thing is...] I was very surprised to find that the cortisone injection worked almost immediately to relieve the pain in my knee!
Procedure was explained thoroughly, PA was very knowledgeable, sterile technique was practiced, the exam room was immaculate, explained what to do at home post procedure. [Single best thing is...] No pain.
Thorough exam including x-rays, which put my mind at ease. Quick, not a long wait.
Explained my injury in detail and allowed me to ask questions. Also had a strong plan for treatment. [Single best thing is...] It will be good for my healing process.
Been a patient of Doctor Ruark for more than 19 years and never had any problems when he performed my surgeries. [Single best thing is...] Dr Ruark performing my rotator cuff surgery and finding a tumor which was cancerous, I underwent chemo and now am 14 years in remission.
Dr. Fantry and her team are amazing. They are attentive, professional and kind. All orthopedic practices should model after this team.
The new patient processing went very smoothly, staff were all personable and professional. [Single best thing is...] I got exactly the information I was looking for to proceed
Friendly Staff... Great Accommodations... Dr. took time to fully explain procedure and answered all my questions. I left feeling at ease. Will recommend this office to others
Explanation of procedure and friendliness of the staff [Single best thing is...] Quick
Taylor was very kind and concerned about my shoulder problem. She took alot of time to re-examine me, go over my MRI report, look at the MRI image and discuss her findings with me. She then discussed what she felt would be the next best steps for treatment.
Everyone was nice, they cared about my problem
Dr. Fantry is a compassionate physician who takes the time to talk with her patients. There was a large back up of patients during my visit. She personally apologized and made sure I was taken care of quickly.
Making great progress and Dr. Bissell is very encouraging. [Single best thing is...] Getting rid of my braces.
Marci was amazing. She made me very comfortable, was very thorough and explained not only what my options are, but also what I need to do daily to help me get better. [Single best thing is...] Icing 3 times a day does help with the pain.
He explained the procedure well and answered all of my questions
All went well. Short time and good results.
Ms. Overton is responsive and knowledgable.
The office personal are very friendly and quick.
Entire staff was very friendly and helpful.
Ms. Cookson was very professional in explaining my problem and treatment alternatives and answered all my questions.
HE CHECKED MY KNEE.....WAS ALMOST A YEAR SINCE MY KNEE REPLACEMENT..........I SAID I HAD SOME PAIN GOING UP AND DOWN STAIRS......HAD X RAY.......IT SEEMED OK....BUT HE SUGGESTED SOME THERAPY FOR THE ISSUE.... I WILL DO THAT.
The staff is all very nice and welcoming. I feel like I'm in good hands [Single best thing is...] I feel that the staff all care about my recovery and not just about getting me in and out.
Dr. Fantry is outstanding. She is patient and kind and very thorough. I am grateful to finally be pain free.
Ease of making appointment, professionalism of staff, location, satisfaction of visit. [Single best thing is...] The positive results.
The professionalism and excellent communication of the staff; the care with which the procedure was performed.
She understood my issue and took immediate action [Single best thing is...] The ability to get immediate x-rays and interpretation quickly was great
There were actually two visits within the week when I went. Dr. Miles and PA Overton were nice and seemed knowledgable. However, it was my understanding each time that I was making an appointment with Dr. Wasselauf.
[Highly satisfied with] quality of care and the willingness to take the time to thoroughly answer all of my questions. [Single best thing is...] my new hip is now my best hip.
Dr. Katz, who I met for the first time, is an excellent doctor. I feel good being treated by him. He has a great personality and made me feel very calm and relaxed . I had nothing seriously wrong with my shoulders that's the best thing.
[Highly satisfied with] Knowledge and Attentiveness.
Everyone knew what they were doing and executed their job professionally.
The people were pleasant, caring, patient in explaining everything related to my issue. [Single best thing is...] speed of getting in and out.
My appointment started within a reasonable amount of time, the technician took me in for x-rays and was very polite, and the doctor was unhurried during the course of checking my knee. [Single best thing is...] Dr. Katz clearly explained what the problem was and took my opinion and feelings into account. He was very reassuring.
Taylor listened to my concerns and articulated next steps.
The physician was kind and easy going. He asked many questions about my health history and explained my x-rays. He was reassuring about about the condition of the arthritis in my knees.
Dr. Ruark was caring and answered all questions. He took time to explain and said to call anytime there is a need. [Single best thing is...] I was amazed at the improvement in technology and technique
The office staff is very professional and efficient. After a short wait I was ushered into see Brian Katz. All my questions were answered patiently and kindly by Brian Katz. The visit went well. [Single best thing is...] I was very pleased with the procedure. My pain is gone!!! My mobility is back!!!
He did a great job surgically fixing the problem I had with my arm. [Single best thing is...] I'm beginning to get stronger and able to do tasks I couldn't do before.
Dr. Ruark is a great physician with a compansionate calming personality. [Single best thing is...] Everything was explained clearly so I could understand the procedure and the recouperation time
Timely, professional staff. [Single best thing is...] knowledge and caring of the PA.
Dr. Ruark took the time to listen. [Single best thing is...] Because I have been falling, he ordered a MRI to see why.
Dr. Wasserlauf was instructive, thorough and compassionate. [Single best thing is...] Not only was Dr. Wasserlauf concerned about my orthopedic progress but instructed me in overall conditioning needed to return to my sport. It was a look at the total patient in addition to my shoulder. Most surgeons wouldn't take that time.
Always receive excellent care. Entire office is professionally operated
Brian took his time examining and explaining my injury. He answered all my questions and was extremely gentle with removing fluid from my knee.
Dr. Kruger has been really professional and helpful treating my back condition. Even when I'm scare with the serious situation that I'm dealing with my back and the possible treatments, Dr. Kruger has been a great listener and taking me step by step to the right direction. So far I'm glad to be under his medical care. [Single best thing is...] Pain... I have seen an improvement with my left leg since I started seen Dr. Kruger.
I felt very comfortable and right-at-home with everyone that I interacted with. Alaina clearly explained the results of my x-rays and answer my myriad of questions.
Extremely professional and caring, medical expertise highly evident. [Single best thing is...] Discussing alternatives to immediate surgery.
I appreciated the professional demeanor of the staff & their attentive manner. I liked being able to visualize the radiographs while things were explained. I also liked that there was a short wait in the exam room but, I didn't feel rushed during the appointment.
Dr. was prompt, informative and gave me options. [Single best thing is...] Dr. gave me another injection that seems to be working.
Didn't have to wait as long as usual. Just a follow up.
Dr. Wasserlauf is an EXCELLENT caring wonderful doctor. He is extremely patient and gentle and is wonderful!
Dr. was knowledgeable about all possible options for surgery. She was also careful not to try to sway or pressure toward one of the many options. The office managed to get me in for my surgery within two days. All instruction for pre-and post op were covered in detail by the office. And they were able to get all the necessary information to the surgery center in that short two day time frame
Brian was knowledgeable, friendly and explained clearly my issues with recommendations on care plan and follow-up. [Single best thing is...] I had a cortisone injection into bursa and he said it would not hurt and he was right on point.
I feel very confident with Dr. Fantry. A very friendly and professional doctor. I appreciate all she has done with my operations and the outcome has been excellent. [Single best thing is...] I had very severe pain and that has subsided greatly.
Short wait, professional staff, thorough check of patient
I was in for a visit to coordinate my scheduled surgery and pre op testing. This is my second knee replacement this year. I think the best thing is that I am willing to have the second surgery five months after the first one.
Though the doctor was advised that I was seeking a second opinion, he had x-rays showing the cusp of my hip socket was not fully formed which would ultimately wear and be painful. I fully respect the conclusion . However, no examination was performed to determine whether the discomfort I was experiencing was indeed the hip and not my back, muscles or some other problem. I was informed that various factors may contribute to discomfort and when the discomfort became severe enough, I might consider the replacement of the hip joint. Though this may be a true, I am not comfortable with the knowledge I acquired. Otherwise, the doctor was polite, and knowledgeable and confident and should I ultimately require a hip replacement I will definitely return and request it be performed by this doctor.
Dr. Rourke and Brian were both a pleasure to deal with and everything went according to plan.
Explained what was occurring. Surgery was recommended. MRI was ordered and a appt with Bissell was confirmed. PA stressed to get the surgery done quickly before problem gets worse.
Mr. Katz listened to my concerns, asked meaningful questions, and discussed next steps to determine treatment plan.
An efficient, caring, and friendly staff. Dr's care is focussed, thorough, patient, friendly, and compassionate.
The caring staff that listens to my concerns about my medical condition.
The doctor explained the surgery and post-op issues with great concern for my well being. We spent 15 min but he was patient in answering my questions.
Dr Roark is knowledgeable, caring, and approachable and he also communicates well in layman's terms. [Single best thing is...] I no longer live with pain.
I was seen on time, given complete pre surgery info.Dr. Ruart was very pleasant and went through all the procedure with me and answered all my questions.
My visit was to see Dr Ruark to schedule my second knee replacement, He did the first one for with fantastic results. I have all the confidence in the world with Dr Ruark and his staff is was like old home week reacquainting with the staff and Doctor..
They seem unconcerned one way or the other. I got more reaction from the assistant than the doctor.
Helped me greatly. I would go to her again anytime
Alaina is the greatest! Extremely satisfied . [Single best thing is...] Alaina listens carefully to the patient without hurrying, and then explains what needs to be done.
Dr. Ruark is personable and forthcoming about the challenges related to surgery. [Single best thing is...] Reassurance about success of surgery
The office staff is very pleasant. [Single best thing is...] the surgeon is great.
[Highly satisfied because...] 1. I was seen in a timely manner. 2. Staff was friendly, courteous & professional. 3. When questioned by Dr. W. he listened attentively to my responses & explained anything I wasn't sure of. I did not feel like I was rushed through. [Single best thing is...] The results that my pain level was dropped dramatically with treatment; the attention to address the cause & at the same time give relief for the pain was much appreciated.
I got my questions answered and there was no waiting time. I was also treated the way he knew I should be treated.
The wait to see the PA, Mary Jane was not long at all. I've known her through 2 surgeons, Dr. Aron and now Dr. Berkowitz. She's a lovely person and had the stitches from carpal tunnel surgery out quickly and was no pain. Dr. B came in shortly after and did quick exam and made sure I knew what to do and expect the next few weeks. I am highly satisfied. [Single best thing is...] Procedure was quick. All hospital staff was friendly, knowledgeable and efficient.
Yes [highly satisfied]. [Single best thing is...] x-rayed my shoulders to see what is causing the pain.
The people were nice and it was very quick.
Everyone cares about me from walking in the door to my next appointment set.
Dr. Bissell took the time to listen to what I had to say and kindly ordered an MRI for me. I followed up with Dr. Bissell and although I need surgery which he cannot do, I appreciated his guidance in figuring out what the problem was.
I received respectful, personally attentive directions and feedback regarding the post surgical matters. And my concerns were addressed in both informative and compassionate terms. [Single best thing is...] Empathy compassion and general human sensitivity that was shown to me.
Office feels like home, we have been here so often, we are very comfortable there. [Single best thing is...] Glad the cortisone worked so far.
The people were friendly, consummate professionals making me feel comfortable and free to ask them any question I had. [Single best thing is...] I could walk with minimal discomfort.
Kind, very knowledgeable, professional staff...wonderful experience! [Single best thing is...] I felt very reassured, comfortable, and well informed regarding my procedure before, during and after.
Yes I was very satisfied the doctor seemed very knowledgeable and very pleasant and understood what I was going through
I did not feel rushed, I felt like Dr. Bissell cared about me, my surgery and making sure I understood what to expect. He answered all my questions and really took his time to make sure I was comfortable with the upcoming surgery.
Great doctors and nurses. [Single best thing is...] Making me feel better.
Always very friendly and helpful. Crystal is awesome
I was called on time, waited just a few minutes for doctor and was handled professionally and quickly.
The continued care I receive is some of the best I have ever has. [Single best thing is...] Michael Harris taking the time with me on each and every visit.
Have used Dr. in the past and am pleased with the fact that he does not push surgery up front. [Single best thing is...] PT referral.
Dr. Kruger was informative and did not sugar coat anything.
Very attentive. [Single best thing is...] Attention to detail and discussion.
Brian is very professional, helpful and knowledgeable. I had opportunity to ask questions and I received helpful answers. My procedure was done efficiently.
Love the atmosphere. I'm glad I had the procedure done.
Dr. Wasserlauf and his staff were very professional and friendly. They listened to what my concerns were, and offered different treatment options. I never felt that there was a time limit to my visit, as with some doctors.
Visit was very satisfying & I was released as shoulder repair was a success.
Dr. Ruark is wonderful. He is easy to talk to, very responsive and helpful. Unlike a lot of other surgical practices, he is very accessible. He will actually call you back in person if you have a question or concern. He gives honest advice and takes time with his patients. I also very much appreciate his conservative approach. He is realistic about what surgery can and cannot do and the outcomes you can honestly expect. That is not true of many surgeons! He is someone I truly trust. [Single best thing is...] Had total knee replacement and, while it will never be the equal of a "youthful knee" I appreciate that I have been able to regain and preserve the mobility that allows me to do the things I want and need to do to enjoy life.
The staff was able to ease my problem. They were very kind and knowledgeable.
The staff there are so kind, helpful and informative. They care about you and your concerns. [Single best thing is...] How much they made me feel comfortable before and after the surgery.
Highly effective treatment. Treated with exercises and over the counter medicine.
Kristen took the time to listen to and answer my long list of questions and concerns following my surgery. She informed me of what to expect over the next several weeks. I did not feel rushed with my appointment and felt more in control of my further treatments. [Single best thing is...] Following my surgery, I expect to have full use of my knee.
[Highly satisfied with...] The detailed explanation and the interaction with the physician.
She was wonderfully attentive and concerned, understanding and extremely professional!! All Doctors should be like her, she explained everything where I could understand! [Single best thing is...] Her goal was my getting back to normal as soon as I could, safely. Her concern for my outcome was her priority and i sincerely like that!
Dr. went over MRI and referred me to another Dr. [Single best thing is...] knowing that there was truly something wrong
All of the staff members were great to interact with, clearly explaining what is being done (x-rays) and discussing the results and next steps.
The doctor made me feel comfortable about my upcoming procedure and I am looking forward to a more active lifestyle in the future.
Doctor Wasserlauf is the most thorough and attentive doctor I have ever dealt with, (and I have dealt with MANY due to my profession). He explains things in simple terms and gives you every option available that you have in order to make the best decision possible to suit your needs and improve quality of life. I have complete trust in his expertise and will continue in his care until my injury is repaired to the maximum level.
Good service. [Single best thing is...] Doctor and people who worked there were nice.
Always very professional and knowledgeable. Also clear as to post surgical progress - and a kind demeanor.
The staff was amazing. Everyone knew their job and was on point about getting the job done and making me feel safe. All staff explained what they were going to be doing and when. And they all were very pleasant and polite! Procedure went very smoothly! The best thing about my treatment and procedure was that the staff that I had was very diverse! And all knew their jobs and explained what they were going to be doing and when. And the get well cards signed by the staff was an awesome touch!
Your office shows a high level of professionalism but everyone is also friendly and easy to interact with. A great combination. I was taken more or less on time, unlike many doctor's offices I visit. Dr. Berkowitz was very knowledgeable, informed, clear, direct and showed a little humor.
Taken at appt time and all questions and concerns answered with care and concern.
The facility was clean, the reception was warm and friendly, everyone greeted me and told me their name, this was my first visit to Advance Orthopedics, Dr. Berkowitz was amazing. He's a great listener and then explained to me in caring detail the issue I was experiencing. He then clearly explained the options I could choose to correct my trigger finger issue. Great professional and friendly facility. I would recommend Dr. Berkowitz and this facility to my family and friends. Thank you.
Alaina was knowledgeable and very proactive with the issue with knee. Very pleased. [Single best thing is...] PA listened to complaints and had a plan to put in place for the synvisc injections.
How the visit felt rushed. I was not given an opportunity to ask questions or for the PA to see what I hoped to accomplish.
Dr. Kruger was very easy to talk to and very knowledgeable.
Dr. B was running relatively on time and the injection provided instant pain relief. He thoroughly explained my next steps and instills confidence. [Single best thing is...] Pain reduction
Waiting time was minimal and the follow up was satisfactory
Doctor and staff, great visit. [Single best thing is...] Knowledge from staff
Consistently waiting from 30 minutes to over an hour from designated appointment. No clear answers as to whether my knee is actually repaired or not.
Dr. Wasserlauf listened to my questions and in detail answered in easy to understand responses [Single best thing is...] the cortisone injection to tide me over until my knee replacement.
[Highly satisfied with...] How quick and professional they were.
Been seen by doctor Kruger for the last 15+ years and has stuck by me the whole time with workers comp harassment all along. [Single best thing is...] Does what he says. He has worked with me on my care.
Marci was friendly, professional and knowledgeable.
Dr. Ruark went over my MRI (of lower back) results and gave me a copy of the radiologist's report. He highlighted the areas of concern. He referred me to a neurosurgeon of my choice and gave me a couple of key questions to ask. His office made the appointment for me. Lastly, I had explained that I felt it was time for my right knee replacement and because I didn't want to have it done before the end of the year, he had his staff give me tentative surgical date for January, 2020. [Single best thing is...] He listens to me as the patient.
[Satisfied] Cuz I feel good and he said all is well. [Single best thing is...] To be out of pain...amazing! Wonderful office staff, great hospital stay, all is right with the world!
Everyone was prompt and cordial. [Single best thing is...] I was told exactly what would happen and how the cortisone works.
They have all been so helpful getting everything together. Who ever you speak with is knowledgeable about my needs.
I was seen by the doctor a few minutes before the scheduled appointment time. No waiting! All of my questions were answered by the doctor.
Professionalism, caring and knowledge. I'm glad I decided to have it done and I'm recuperating fine.
Received good service. Received shot in the knee that was not painful.
Sheena acknowledged me in the waiting room, which let me know they knew I was there. She also checked in at the end of my appointment, as she helped with a medical note I needed. Kristin is wonderful - very personable and really took time with me. She doesn't make me feel rushed and I'm comfortable to ask any questions. The staff: Dr. Wasserlauf, Kristin and Sheena are a great team. Dr. W and Kristin are very kind and really seem to listen to you as a patient. In my four visits, I feel they take the time with me and aren't just rushing through a cursory check up.
Answers and explanations were clear and direct.
Visit was pleasant with all the staff and waiting time was very shot.
Everything was explained before it happened. Everybody friendly.
Dr. Bissell is as gentleman. He consistently takes time to answer my questions. Though I didn't see him on this visit, his assistant was completely informed about my surgery outcome. Sense of hope that years of pain will be coming to an end, fingers crossed
They were all kind, attentive, listened to my concerns, and I felt I was being heard and taken care of in a proper and efficient manner.
Taylor made me feel valued, she is very compassionate and listened to my concerns and made me feel like I was finally at the right place. I have been dealing with my shoulder pain for 6 months now and it just keeps getting worse. My Primary sent me to an Orthopedic Office prior to this that, unbeknownst to me, didn't have the specialist on staff that could help me. I didn't even find that our until going through 6 weeks of physical therapy and a cortisone injection. I was very disappointed and ready to break. The other Orthopedic office told me there was nothing more they could do and that I should just get another cortisone shot. She said that Surgery wasn't even an option. I asked to be referred to an Orthopedic Surgeon and the other PA argued that nothing could be done. I was so happy when Taylor said they could take care of me. She explained to me they had a Patch they could insert during surgery that could help my rotator cuff regenerate .
Very friendly and professional. They are very competent staff from doctors to support staff. I feel confident in their work and have helped me a lot with my condition. Highly recommend!!! I am more mobile due to my treatments. So I am more productive, which mentally and physically means a lot to me.
The pain and the immobility of the arm was gone, it was replaced with a different pain that is slowly subsiding and going away. Six weeks later I'm in rehab and working on mobility and stretching.
Alaine is excellent. Great communication, helpful, considerate. Less pain. Quik procedure. Alaine is very good. I have had this procedure done by others with excruciating pain.
On time appointment, friendly staff.
I received an injection for my knee which was painful to walk on. I received a RX for anti inflammatory cream I needed.
Appreciated the thoroughness of Dr. Bissell. Medical Assistant, Felicia, was very friendly.
I was treated with kindness and understanding. I was listened to. I truly feel I am in the right spot for treatment. I developed a trusting relationship with my Doctor.
Very short wait, the x-ray tech was very friendly
Dr. Wasserlauf considers all options to help heal my knee.
Staff were friendly, knowledgeable, and I was treated with respect.
[Highly satisfied] Because Dr. Ruark is the best! No more arthritis pain!
I have had previous knee surgery with Dr. Ruark but this was my annual visit. I had Mr. Katz and was pleased again, with his knowledge.
Dr. Fantry is very thorough and knowledgeable. She is very professional and listens to her patients.
Nice Doctor to talk to, plus my wife had both knees replaced by him.
[Highly satisfied with...] The professionalism, kindness, and familiar faces.
He's a great man with a great staff. In and out. No pain
Dr. W was thorough and efficient in diagnosis and explanation. Compassion shown.
Took x-rays and trying to pinpoint where pain is coming from.
Efficient process for scan and diagnosis from doctor with clear marching orders for F/U
The doctor was friendly, listened carefully to what I said, respecting my time, and shared his professional opinions while simultaneously giving me options.
Dr. Wasserlauf is excellent and the staff are very warm, friendly and helpful.
Had staples removed after surgery. PAC Brian is very knowledgeable & helpful. Dr. Ruark is a great surgeon. He is very personable & treats his patients like part of the family. Still recovering but I think I will be much better than I was.
I was taken in for my appointment on time. I had a short wait before I was seen by Dr. Wasserlauf . He was thorough and did not rush me!
Doctor answered all my questions. In retrospect, I probably should have asked more questions about post op expectations with respect to the surgery itself, not just recovery time. Quick recovery.
Alaina was very caring and compassionate. She understood I wanted to try conservative methods first and sent me for a course of P.T. I am so grateful for this! With p.t. I was able to learn how to strengthen area and start getting relief. Plus the entire staff was very kind. I am so grateful for the care I received! Since my injury I have been afraid that I didn't have any other options than surgery but after talking to Alaina Miele she gave me options and information on how I can help myself!
Pleasant attentive staff. Kind to elderly patient. Hip bones have completely healed after surgery to repair fracture.
He's very good to deal with. No Pain and great treatment methods.
I have been going to Dr. Ruark for years and he has been excellent to me. He is understanding and easy to deal with because he is patient and understanding. His follow up is very good and he makes the treatment was painless.
Dr. Fantry is the best!! She is so kind and caring and she makes sure I not only feel encouragement on my progress but understand next steps.
Waiting time short from outer office to inside and doctor came into exam room shortly thereafter. Exam and x-ray done quickly and with minimal pain.
Dr. Kimmel took the time to answer questions so I could better understand my injury.
Brian ordered MRI for 5/3. I called on 5/9 at 10 a.m. was told he was with patient would call back. I informed party answering my call, I had another appointment scheduled for 1pm and would be leaving called back at 11;30 Brian gone till 1pm, rec'd message on phone from Brian stating I needed knee replacement and he left info with Peggy to call her, which I did. I still have no knowledge why I need a knee replacement and have to wait till June 25 to see Dr. Ruark. Is this the method used to inform a patient.
Dr. Ruark and is staff are awesome. This was my 1st surgery and they made me feel at ease and explained everything.
I was in and out in a timely manner all involved were very clear
Alaina is always willing to answer any questions or listen to my concerns
I had a F/U visit with Dr. Kimmel, but saw his APRN. She was very professional, answered all my questions and felt the recommendations for my rehab wren addressed appropriately. All of the staff at the office made me feel comfortable and answered all of my questioned. I did not feel rushed through my appointment.
Very thorough and explained everything so that I could understand.
Listened to my concerns and gave me good answers and advice.
X-rays were taken by friendly technician who easily helped me onto the table. Dr. Kimmel gives shots that are quick and painless, and most important, they work because he hits the exact spot needed. Relief from pain was quick and his suggestion of following up with physical therapy is exactly the right treatment going forward. NO MORE PAIN in the bursas
Short waiting time. Questions were answered. Everyone I saw was courteous.
I had an issue with elbow swelling. Was told it was just bursa sack issue. Since then the swelling has increased and is spreading more toward wrist.
Provided new solutions to my knee problem. [Single best thing is...] Explanation of what the next steps would be to remedy pain in the knee.
I have worked with Kristen before. She knows my history. She is very patient, understanding and was able to answer all of my questions. [Single best thing is...] Explaining everything that would happen with my upcoming surgery. Waiting to allow processing and questions. Did not hurry to get it over and done.
Kristin is working with me on resolution to my problem with new hip pain.
Dr. Wasserlauf is simply the best. So are the rest of the staff.
I was taken care of right away. Everyone friendly & professional
My trigger finger problem was corrected and I don't need to go thru surgery for it. It was quick and easy.
Comfortable to talk to--reviewed issues-good listener.
The staff always has a smile. I feel they care about me.
Dr. Ruark is both professional and personable. He puts the patient at ease and understands the problem/pain. I was offered several choices and allowed to direct my treatment.
I don't have to wait long. Very good.
Had tremendous experience with Doctor, very satisfied with the thoroughness of his examination and follow up treatment.
I was satisfied because I think that the staff was pleasant and that they tried their professional best.
Because of a very low level of pain, I did not receive the treatment that was scheduled. Liked the idea that Brian considered my opinion in making the final decision. Have follow up in August. Chose this practice because I had been to two of the Drs. Who are now retired. So happy I returned. Staff is always courteous. Brian is not only a great PA, he is also very kind and considerate.
Appointment on time and quick. Surprised to see doctor; I expected Alaina. [Single best thing is...] Pain relief
The Springfield office has a friendly courteous staff and a great physician assistant and physician that are caring individuals. Quick and painless.
Availability of appointments on short notice, doctor took time to explain options of treatments.
Always have a pleasant experience with this office for YEARS
He was treated by the doctor Bissell and from the first moment he always gave me confidence that my problem would be solved. Today I am recovering from the surgery and I feel that my recovery will be complete.
Received two cortisone shots in each knee...helped a little bit.
Dr. Kruger took the time to explain his views and a detailed report on the MRI results. He answered all of our questions.
My surgeon did a great job on my left knee total replacement. Easy recovery.
Marci was very professional.. She was very patient and answered all our questions.. Also very personable and is very good with the patients.. Pain was just about gone
She was prompt. She was friendly. She explained what she was doing. When the procedure didn't go as expected, she explained why and what she was doing as next step.
On time. Doctor answered and explained well.
Everyone is so pleasant and helpful. Always make me feel welcome. Dr. Kruger is a great doctor. He always talks to me about what is going on. And he explains things to me and makes sure I understand.
Taylor was highly knowledgeable and competent. She explained things openly and clearly ... excellent communication skills. She is a very highly qualified individual for the position she has.
On time appointment. Professional staff. Doctor explained condition and offered treatment options. Doctor communicates very well. Did not feel rushed. Excellent communication with doctor.
From beginning to end my experience with Dr. Wasserlauf has been wonderful. He was very honest and up front with me about what the outcome might be after another surgery. Dr. Wasserlauf took a poorly repaired knee and repaired it so I have no pain or swelling. Everyone tells me I'm walking better than before the accident! Dr. Wasserlauf really knows what he is doing and I would highly recommend him to anyone needing surgery on their knees. Dr. Wasserlauf was very cautious and didn't rush the rehabilitation. I'm not the most patient person in the world, but I'm glad he put the brakes on me and let the knee heal slowly.
Dr. Kimmel always provides excellent care with empathy and attentiveness. My son, husband and myself all believe in his expertise and guidance when it come to orthopedic issues. The best thing about Dr. Kimmel is he LISTENS to what you have to say and provides the support you need based on what you say.
Dr. Bissel is a true and kind professional. Treatment was on time and straight forward.
Cortisone injection was painless and effect was immediate. Sincere concern shown by Brian. Prompt report on X-ray and referral for PT
Response was quick to fit an a unexpected visit into Dr. Fantry's busy schedule. I had multiple toe surgery with minimal discomfort and and 4 days later am recovering well.
I was seen very promptly. Brian was a caring, informed and congenial provider. He gave good medical Advice, a good treatment plan and was a pleasure to work with.
Dr. Kimmel and Alaina are knowledgeable, understanding, and friendly. My appointment was on time and efficient.
Because the Doctor did nothing but talk to me for 10 minutes and no physical exam was performed except for a bunch of X-Rays that we're taken which I'm sure will be costly!
Everyone from the office staff to Dr. Fantry's assistant to Dr. Fantry herself is amazing and professional. I was greeted immediately upon walking in the office, they allowed me to fill out paperwork at the counter since I can't easily carry things not being able to walk, and I was brought back promptly. Scheduling this fairly urgent appointment was a breeze as well. [Single best thing is...] Simply the compassion that the staff showed.
The speed of the check in was great. The Doctor's bedside manner was amazing. Open and honest. He answered all of my questions, and asked some thought provoking ones as well.
Staff was very helpful & forthcoming with information that I needed
I have complete confidence in Dr. Bissell for his knowledge and expertise. The office staff is always friendly and helpful.
This was my third different orthopedic diagnosis that brought me back to Dr. Bissell. He is always on time, I've never felt rushed and he takes his time to explain all of the treatment options and the expected outcomes so I can make an informed decision.
The problem was addressed fully, including the progression of options for treatment. Dr. Fantry was polite, friendly, and professional.
Prompt courteous visit. Dr. Kimmel's exam, X-ray technician and front desk associate were efficient yet thorough.
Appointment was on schedule, procedure was well explained and quick. Explanation was comprehensive. Thank you.
I was able to get in right away and I was taken care of with the next steps . Immediate help
Doctor clearly explained the cause of my knee problem, showed me the x-rays and ultrasound, and explained my options for treatment. When I walked in I had a lot of pain and swelling, doctor removed the fluid and gave me an injection and when I left knee seemed 100% better.
They are always friendly and appointments are always running on time. Brian makes sure that you are comfortable during procedure.
The whole office is friendly and accommodating...Dr. Kruger is excellent.
Very pleasant in dealing with my mom. Got good consulting regards to her arthritis need and solid suggestion.
Dr. Bissell takes time to explain everything and makes sure you have all questions answered. [Single best thing is...] Caring attitude of staff.
The attention to my needs, the doctor was very thorough and detailed.
Dr.'s Assitant was very pleasant and helpful. Dr. Fantry was just as pleasant and informative. Visit was quick but not rushed. Appointment was timely, no excessive wait time in patient room and staff was friendly.
Kristin is thorough and intelligent and answered all my questions.
Not too long of a wait and friendly people.
Felt like all my questions were answered, and x-rays were explained in detail. Honest. I could use a second opinion, and that is being made easy to pull off with the doctors help.
I saw Josh and he was very competent and my X-rays were done promptly and his advice was expert as to my problem.
The main reason was, at least so far, he appears to have given the correct medical evaluation. Very courteous and very concerned with my medical problem. Very timely with keeping appointment time. Waiting on a follow-up examination at the end of this month (May) but in the interim, if condition worsened, made himself available on same day notice. Very grateful about that.
Dr. Ruark's office is very inviting starting with the check in, etc. Dr. Ruark replaced my left hip last year with excellent results and I was very ready to have my right hip replaced this year because I knew that I was in excellent and very caring hands. Dr. Ruark is kind, caring and compassionate and very talented! I'm so thankful to him for giving me my life back! From start to finish EVERYTHING about my right hip replacement 3/11/19 was the best thing! Thank you, Dr. Ruark!
Yes. Appointment started on time and there was hardly any wait between nurses, surgeon, xray, and boot fitting. Follow-up was explained well and other staff were professional and knowledgeable.
they're great at helping me and showing me what to do to make my hand better [Single best thing is...] the heating pad they use really makes my hand feel good
Dr B. explained the surgery and told me what to expect
Taylor was both knowledgeable and attentive. She was thorough with the exam and I never felt she was rushing to get to the next patient. She was clear with her diagnosis and what treatment options were available.
I was seen promptly, the PA offered options and answered all my questions.
I asked about my recovery time and asked if I was on target with pain management and whether my brace was needed for full day protection.I was given a very good explanation and told I could see someone for an adjustment if I needed one. [Single best thing is...] I had minimum swelling and returned to work with minimum pain.
We discussed my completion of physical therapy and the next plan of action
I scheduled an appointment for a cortisone shot and when I went in to the exam room the nurse asked if I had an MRI done. I told her no and she seemed surprised. When the PA came in he looked at the record and asked me the same thing. He said the record stated Dr. Ruark wanted an MRI but no one informed me of that and the PA didn't want to give me the shot without the MRI.
The doctor gave me brace to wear on my left foot and gave me a cortisone shot. My foot feels a lot better
Front desk staff very friendly and accommodating. Monica the X-ray tech very friendly and knowledgeable. Mr Katz explains everything he is going to do gave me an injection in my knee to help with my pain. I didn't feel it at all. I didn't have to wait long,I like having X-ray right in the office so you don't have to come early and wait to have X-rays in the hospital. [Single best thing is...] The injection helped my knee pain.
Never a long wait to be seen. Brian Katz is wonderful! My knee feels so much better.
Listened and seemed concerned . Did not rush through the visit and recommend another Dr. To see and requested a followup.
Because the PA took time to listen and his treatment was right on. Explanations were easily understood. It did not hurt and the results were successful.
Everything was explained regarding progress, things to expect regarding recovery. Answered all my questions and spent appropriate amount of time with me.
Very helpful appointment. Answered questions and concerns. Very professional and sincere.
Very quick and professional The office is very organized My doctor was great in listening to what was going on and helping me fig what to do next. [Single best thing is...] I feel much better and have a lot less pain
Very friendly staff and PA Katz was a pro!! Overall the visit was A+
Dr. Berkowitz explained the surgery I was going to have and answered all my questions. Dr. Berkowitz always has time and doesn't rush you in and out. Also his assistant Mary Jane also came in and talked with me.
Professional, caring, informative. Course of treatment was specific and results were achieved.
Did not have to wait long, nurses and Dr. were very helpful and professional. Cortisone shot relieved pain.
Very smooth running, efficient office. Concerns are addressed quickly
Dr. spent time to explain my options. I was not rushed. All my questions were answered
They answered all my question had had me scheduled for surgery with in 2 weeks
Dr. Fantry is not only a competent surgeon, but takes an interest in what's going on with the patient in follow-up consultations, taking into consideration repeated X-ray findings, which she thoroughly explains. She encourages questions, and always answers them. She takes her time and does not rush a patient around. She is friendly and outgoing. She makes one feel at ease. Great doctor, and great person!
Very pleasant staff and Doctor. My experience was very nice. Explained how he was going to try giving me an injection first and if no relief then possible surgery. My whole experience was fine.
Dr. Kruger quickly diagnosed my problem as bursitis in my hip. He asked if I wanted a shot and I was glad he did because I had a lot of pain. Dr. Kruger had a great way to make this as easy as possible. He has a sense of humor that made me feel at ease. I've had a very good experience with the past surgeries that he performed. I am grateful for the good medical care I'm getting from him. I usually go to the Enfield Office because of it's location but the Bloomfield facility got me an appointment quicker. I have less pain in the hip area and expect it will continue.
Prompt appt time, pleasant staff, positive feedback.
Results were positive and I'm doing well. [Single best thing is...] That I'm on the path to pain free moving about.
Fast, friendly competent service and care by entire staff. Dr. and nurse were extremely friendly, expert and professional.
People were pretty much on time. Dr. Fantry answered questions from my wife and I and took more time than was likely allotted.
They listen to me and treat me real good. Excellent Doctor. Took the time to listen to me and ask how I was doing.
Your offices are always friendly and efficient and Dr. Berkowitz is a GREAT doctor/surgeon.
Dr. Fantry was very thorough with my problem and provided options for me. She was a good follow up to Dr. Kabash.I did not have to wait long.
The staff at the Springfield office are truly great - very friendly, kind, and professional. Debbie, Kelly, Crystal, Monica, and of course, Bryan couldn't have been more concerned as to why I was there and very comforting. Monica was so kind when doing the x-rays and explained everything she was doing - put me more at ease if that's possible (LOL). [Single best thing is...] When Bryan and Monica went over the x-rays in detail - and the whole experience from 'good morning' to leaving - like family.
Dr Fantry was very caring and kind to me. She did my ankle surgery. It's been three weeks since surgery and I feel positive and I'm healing well. I know I will be back on my feet before you know it, with the expertise and knowledge of Dr. Fantry. She has been a blessing to me. Shana, medical assistant is very kind and compassionate. She spent the time to go over my numerous questions. She made me feel much better and gave me peace of mind at the end of the day.
Dr. Berkowitz answered all my questions and is addressing my needs.
My knee replacement surgery experience although painful very happy with the knowledge and professionalism of Dr. Wasserlauf and his crew. That made the experience a lot easier. THANK YOU!
The staff were very professional and pleasant. Doctor Fantry was very thorough and explained to me my diagnosis in detail. And she was very pleasant as well. [Single best thing is...] The knowledge and information given to me about my condition as well as noticing that the E.R has giving me the wrong boot for my foot when I walked in.
He explained everything to me. Very nice doctor.
Precise explanation of condition, plan for treatment and great bedside manner. Completed at time of visit.
You wait forever in that waiting room to see the doctor every time they are running at least 45-60 min behind.
Everyone very friendly. Cortisone shot to hip worked.
Excellent office staff and medical team. Fully explained all aspect of surgery and excellent details of procedures performed.
Dr. Ruark is WONDERFUL....not only in caring for me, but so many other people I know that were treated by him! He is easy to talk to...answers every question...and knows how to put a person at ease about an upcoming surgery. He is an expert and wants the very best for his patients. I am very lucky to have him as my surgeon! I was amazed at how quickly I recovered from last year's surgery and I know that I will be just fine again after my surgery on 3/11/19!
[Single best thing is...] my knee is doing very well. got shobrain was very god no paint in knee
There was minimal waiting. Staff was friendly and informative. Everything seemed very efficient and oriented toward patient comfort.
I was seen relatively on time (15 minutes late). The staff was friendly and courteous. Dr. Fantry spent the time to explain my condition and answer my questions; I did not feel rushed.
Dr. Fantry and the ladies that create & remove casts are wonderful
Always made to feel comfortable and that everyone cares
Because I have been a patient for a long time and I like the folks on this office
Dr. Bissell and is a fantastic doctor! He's friendly and I felt great knowing he would be doing my surgery.
I was seen very quickly into the patient room, and the doctor came in very quickly. The rest of the visit was very prompt.
The doctor and staff explained and answered all of my questions regarding the upcoming surgery and any concerns.
Everyone is so nice and helpful... Mike was great! No bad experience here!!! Had my cast removed!!! Feelin good!!!!
Very satisfied with the Dr.Bissell and all of the staff PA-C,Medicial Assistant, all thank you.
Brian Katz reviewed my X-ray and explained it all to me. He also referred me to a neurologist to examine my lower back to see if it was causing my hip pain.
I was seen on time, friendly caring staff, Mike took the time to answer all my questions and good explanations.
I was taken very shortly after checking in and seen in a few minutes after going to the examination room.
Doc seemed nice, informed and thorough. Well explained.
I was highly satisfied with the entire process and all that I have been in contact with. Everyone was wonderful to deal with!
My issue was explained thoroughly and my options were discussed thoroughly. No sugar coated answer. Right to the point. Thank you for that. Getting positive results.
The care and concern as well as the recommendations for at home physical therapy is a tribute to the attentiveness of Dr, Bissell. There is relatively minimal evidence that I had surgery. The procedure went smoothly and the recovery is coming along as decribed to me at the on set.
Dr. is detail oriented, speaks so we can understand what is happening.
It was over sooner than expected, not too much pain.
I was taken in at my scheduled time and did not have to wait.
Doctor looks you in the eye and explains. Very comforting.
Timely, and excellent service and friendly staff
Always concerned and spends time listening. Gave me the option of another pain shot
Dr. was pleasant and thorough [Single best thing is...] Discovery of an issue that will lead to diagnosis of pain.
Seen on time. Dr. Kruger listened and answered my questions.
First of all I was greeted right away. The receptionist was very efficient and friendly. Next the x-ray technician was very prompt, and very nice.....making sure not to add to my pain when placing me in front of the x-ray window. Dr. Kimmel was great.....smart as a whip with his diagnosis......and I appreciate that. Lastly the lady called in my RX....it was waiting for me when I got to CVS.
Quick in and out. PA was very friendly and knowledgeable.
All my questions were answered and explained well. Timely - was not kept waiting.
Everyone at the medical facility, from the receptionist, to the medical technicians, and even Doctor Amanda were very supportive and helpful through my process with my fracture ankle. Thank you, Staff and Doctor.
Dr. Fantry is very confident which made me comfortable in making my decision to have the surgery. Every step of the way was excellent. Every person I've met in the office and at St. Francis have been amazing. It has made a difficult decision much easier to make.
Dr. Kimmel is very personable and professional.
Dr. Katz is great, listens well and is the best Dr. I have ever had.
Very thorough exam with quality questions and follow through.
This was a post op visit to remove staples from knee replacement. X-rays went smoothly and staples were removed very quickly without pain. All my concerns were answered and I was advised of things I never thought about. My procedure with Dr. Ruark went very smoothly. The pain was explained to me and I was told to take all necessary meds for it as not to suffer too much. The whole office has been wonderful throughout this whole thing. I have to have my other knee replaced.
The office staff were wonderful and greeted me with a smile. When I called to make the appointment they were very courteous on the phone. Shana -Dr.Fantry's assistant was wonderful helping coordinate making my appointment and getting me the devices I would need to help my recovery. Dr. Fantry has a wonderful bedside manner- such a pleasure to work with. She is very knowledgeable and kind to her patients. She took the time to answer any questions that I had. I've already recommended her to friends and family!!
This was a follow up from a surgery. All my questions were answered
Dr. Ruark always spends time answering questions honestly and is receptive to feedback. The cortisone shots relieve the pain in my knees.
Received detailed explanation of condition. No immediate issues need to be addressed.
Provided great information about my surgery.
Knowledge. Personality. Bed side manner.
She and her team exceeded my expectations. My foot actually looks and feels better than a previous surgery.
Very pleased with the doctors demeaner. Treated as if I were important. The fact that I am now able to walk without pain - just the best
Yes, my knee has never felt better. Pain went down to zero from 10. Extremely pleased.
I had injured my right foot and had seen Dr. Fantry. When I then injured my left foot, and it wasn't improving, of course I went back to see Dr. Fantry.
Pleasant, thorough, left with all the necessary info I needed
Confidence in Doctor. Pleasant staff. [Single best thing is...] Understanding my concerns and quick decision on follow up treatment.
Dr Bissell is great. Low key manner and takes the time to fully understand the issue.
I feel that dr. Ruark did an excellent job on my knee [Single best thing is...] Went well
Dr. Bissell is a very professional and kind doctor. Explains everything and makes sure you understand. You don't feel rushed.
Kristen was great at treating my wound. She chose the right treatment for my wound and don't have a scar to show when I recount my adventure. Dr. Wasserloff also took care of a follow-up visit which was why I came to your clinic he did an excellent job. No pain & quick healing.
Dr. was pleasant and explained my situation to my satisfacton.
D. Ruark made me feel at ease about the procedure I was having.
Dr Kimmel is fantastic and Annette and the office staff in Enfield are always kind and professional. Really appreciate the patience to answer all my curious questions.
I had the pleasure to meet Dr. Bissell prior to my appointment because my husband was already a patient of his. Dr. Bissell is very thorough and extremely pleasant. He also suggested the most conservative approach to my condition. His office is very efficient and friendly. Dr. Bissell showed me some PT I could do at home myself.
They were thoughtful in everything that I was saying and referred me to the doctor I needed to see
Everyone that I came in contact with were caring and pleasant
Office was beautiful, staff was very accommodating and friendly, visit with Dr. Kruger was thorough and felt as if he listened to my concerns and what I had to say. Found that he dug deeper and may have found a potential issue that I was unaware of.
Kristin is kind, exceedingly knowledgeable and thorough. I appreciate her attention and the way that she defines my recovery expectations. I appreciate the way that Kristen attended to me. She did not make me the "silly old hypochondriac." She thoroughly explained what I should expect after each visit, and I was impressed with her knowledgeable, yet gentle attention during each visit.
Good doctor. Pleasant personality. Courteous.
I love the no beating around the bush discussion. Dr. Wasserlauf and Kristin Overton were always honest and up front and allowed me to ask all the questions I had. I never feel rushed. Only 6 days out of surgery but knowing I will have an active daily life again is a true blessing.
Pleasure to see, always professional and informative on my progress and treatment. Minimal scarring.
The visit was what I expected, the PA was very personable and easy to converse with.
Dr. Bissel is the best doctor ever. He takes the time listen and explain everything. He always looks calm and ready to do anything he thinks it would make me feel better emotional and physically. I am glad I found him. Thanks to him I am back to work. I feel very lucky for finding him.
Timely, efficient, and effective. [Single best thing is...] The Dr. preparing me for the injection and putting me at ease.
I like the new office. It's also conveniently located for me. Besides that, I always feel well cared for by Dr. Kruger and his assistant Nicole. I would never dream of trusting anyone else and often recommend him.
I always feel respected & find the staff very pleasant. Left w/o pain!
Dr. Wasserlauf and Kristin Overton were very specific about the surgery, caring and answer all of my questions.
Brian Katz answered all my questions and encouraged me in my progress as I recover from my surgery. [Single best thing is...] Belief that Dr. Ruark performed the surgery very well.
Everyone was kind and courteous. Dr. Kruger explained my situation in great detail. Undoubtedly, the single best result of my procedure was significant pain relief.
The PA listened carefully to what I was saying about how I am doing.
Both Annette and Alaina are professional and supportive. They are willing to listen and answer all of my questions.
Met with doctor in a reasonable amount of time. Doctor explained options and shared x-ray's in detail. Doctor was able to provide details of what could be done for present pain and how and when surgery could take place.
Never have to wait and explanations highly understood. [Single best thing is...] Knowing I will be cared for.
Quick, efficient, personable. Brian always asks the correct questions about how I feel, and what else he can do to assist me, and actually listens to my responses.
The doctors were all quick to help and everyone was organized.
Appointment was on time as scheduled...office staff was friendly and very efficient....Dr. Kimmel was knowledgeable and willing to listen to my concerns about my injury and gave me good advise...he took the time to explain and showed me the reason for his diagnosis...
Dr. Kimmel has a calm manner. I felt he was there for as long as it took to explain the details of my WCC claim. I never felt rushed.
Because he didn't rush, seemed to listen, and offered a quick date for surgery (5 weeks).
Everything following my surgery is going well. Dr. Ruark explained future steps & expectations clearly. No ongoing pain in my hip.
Dr. Bissell took the time to listen to my symptoms, prior efforts to resolve problems and concerns. He did not make me feel rushed. He took the time to discuss possible options for treatment.
I was seen very close to my appointment time. Taylor, the PA-C, went over details of my impending surgery. I was fitted for my brace. Then Taylor said Felicia would come in for my paperwork. But then she came back to say Dr. Bissell wanted to come in and speak with me. He came in and I bet we spent another 10 minutes going over in more detail what he was going to do, all the possible surgery scenarios once he got into my shoulder and what the recovery time would be for each of them. I really appreciated the time he took. I have an even better idea of what to expect.
The PA was very pleasant and knowledgeable and explained the MRI and X-ray results in a concise and thorough manner. She went over all my options and we agreed on a plan to move forward. The best thing was the PA and the confidence I had in her knowledge and how she explained everything so I could understand what was going on with my shoulders.
Dr. Fantry is knowledgeable and straightforward.
Even though the office was crazy busy, my wait time was less than 10 minutes.
Doctor was very helpful to assure that the knee is getting better and it just take a long time. The whole staff is great
Professional yet friendly interaction. I was taken in for my appointment quickly and the [procedure] for my knee was done within minutes. Procedure was done with an ultrasound so that the injection was placed correctly.. Quick and very little pain.
I did not have to wait for very long in the waiting room. I did not see Dr. Kimmel, I saw his PA Alaina, She had me get X-Rays, and then went over them with me. She took her time with me and I felt very comfortable with her. Alaina explaining what I was seeing on the X-Ray, and why it was causing me pain. My first time at Dr. Kimmel's office made me feel I made the right choice.
Wonderful, Dr. Kruger, Darcy APRN and the Enfield medical assist ( can't remember her name..
I was asking questions about my foot and Dr. Fantry said I hope this is your last question. very rude and disrespectfull I thought. It was the first time I met her so I did not know if she was kidding or what. Not too thrilled with her bedside manners. I will stick with Marci. I am a long term patient with this practice.
Very honest and professional. Amanda explained everything to me very well and was able to give me some choices. I would recommend her to anyone. I was happy to get a cast that was much more comfortable than the first cast I had.
Short wait to be seen! Friendly nurses and Dr. Berkowitz was very courteous. Cortizone shot worked!! Doctor assured me if my arthritis acts up again months from now I can get another shot.
Clear explanations and directions. compassionate manner.
Friendly office staff, very short waiting period
Very friendly staff, did everything they said they would
Forgotten in waiting room. Excessively long wait time to be seen for appointments.
Personalized attention and attention to detail.
Very satisfied with everything!!! Everybody was very nice and polite and helpful!
She really listens. Great eye contact. Never felt rushed. Smiled. Helpful. Efficient and caring.
Every one was courteous and patient with me. The doctor listens to what my problem was and made a suggestion and told me to call or come back if I continued to have problems and make an appointment to come back in a couple of months
The doctor was as through as can be. The treatment works for the time he administered it.
Dr. Fantry was friendly and professional. She listened and explained treatment options well. I would highly recommend her. Dr. Fantry was also cute as hell!
I had a follow up for a crush injury. Doc explained everything that I had questions about. Between the Doctors and the PA I had some of the best care that I have ever had!
Wait was on time, no delay. Kristen and her nurse were very professional, had xrays done before seeing her, diagnosed problem, did the procedure very timely. Everything was done professionally, timely and making sure that the patient feels better. Kristen diagnosed the problem quickly and was able to complete the process with as little pain as possible and my knee feels much better
Very knowledgeable and took the time to discuss my issues and was able to diagnose and treat accordingly. With proper treatment, I can now move my left arm with very little discomfort... very dramatic improvement.
My visit went smooth and all my concerns were attended to and my question were answered
From front desk, to AMAZING Doctor, awesome Annette, hospital and nurses and surgery experience. Went extremely well! Still working on results through PT. But, had this surgery on my other shoulder with another doctor which I thought was great but this experience has topped that!
Dr Kimmel was very knowledgable about my condition, and gave me a good recommendation how to proceed with my knee issue.
Professional and pretty prompt. Nice staff. I felt Dr. wasserlauf took time with the appointment. X-ray tech was good. [Single best thing is...] Relief from pain.
I appreciate how I am spoken too and treated. Timely. I work a very tight schedule and appreciate that I am seen at my scheduled time.
Appointment was on schedule. Very efficient and painless.
short wait, courteous staff, Doctor spent amply time with me answering all of my questions.
[Single best thing is...] My knee no longer hurts. Because I didn't have to wait a long time for the Doctor to come in.
I received relief from the treatment. It was just dialogue between myself and the PA-C.
Friendly, professional procedure. [Single best thing is...] Mr. Katz is especially proficient giving the shot in the knee. Don't even feel it.
Dr. Bissell is an excellent physician with a kind and caring bedside manner. [Single best thing is...] It was a follow up visit and I'm getting better with following Dr Bissell's plan.
Efficient, friendly service [Single best thing is...] Doctor's approach
Every member of the team that I met with was attentive, caring & professional
Dr. Ruark took the time to explain what was found on the MRI and how we would treat it. He also gave me a good idea as to what I could expect the days right after the surgery. Very thorough. The treatment from both Dr Ruark and the staff at the surgery center was outstanding. The focus on how I was doing before and after was outstanding. The level of concern for my well being was obvious. I was always in my comfort zone.
They took care of my problem very well.
Friendly staff, knowledgeable and professional. [Single best thing is...] The thought of being able to walk on my foot soon
The fact that Dr. Scott Bissell is open to working with other doctors and Physical therapy to figure out the issue. He is sensitive to the issue.
Dr. Bissell has been taking care of my OA knees for >10 years now. I have been very pleased with the care I have received. Dr. Bissell gives me a generous time to ask questions and explains his philosophies of care needs with great clarity, always considering my views and ideas. I am thankful to him that my knees continue functioning fairly well. I have been able to postpone my total knee surgery this far and hopefully for many years to come.
Cortisone shot in shoulder////and she is a Master at that procedure.! Also order written for 6 more weeks of therapy on my shoulder...Think that will be a good decision. Going forward!! [Single best thing is...] Range of motion, some increase in strength, (continue to work on strength) and lots less pain, and "twinging" and Ouch moments.
Very short wait. All staff very professional. On time and on point.
Dr. explained what would be the best treatment for my knee which was to get a cortisone shot.
Treated very professional, and got into appointment on time
The explanation of what was done for my surgery with discussion of accompanying photos and Dr. Bissell's demeanor. [Single best thing is...] The minimal scaring and the fact that the surgery looks like it will be successful.
Everyone was extremely knowledgeable and caring. This outstanding patient experience started when I booked the appointment over the phone, and carried though all the way to me leaving the appointment. Dr. Berkowitz took the time to explain the prognosis in detail. My concerns are at ease and I feel very confident and comfortable knowing that I have chosen an excellent physician group.
Found out the problem and relieved the pain. Left the office with decreased pain.
Kind, courteous employees all the way around--from the receptionists, to the X-ray technician, to Josh. I could not have been more pleased.
Kris was very helpful. She was honest about my options for the severe arthritis in my shoulders, presented information in an understandable way and was able to help me get the temporary relief I needed for travel.
Friendly, professional, and very knowledgeable. Dr Fantry was very educated in my past procedures, and made me feel confident in her.
Dr. Bissell is tremendous. Explains everything very well.
Staff were cordial and friendly. The procedure was painless.
I met the surgeon for the first time. He was calm, explained the problem, explained the upcoming surgery, answered all my questions. I felt very comfortable with him and I developed a trust just after the first visit.
I'm looking forward to a pain free hip, also the scar is minimal. Love the staff as they are very helpful. Love Dr. Ruark, he is very down to earth and a great surgeon.
Doctor showed me X-ray of my injury, and explained how I would be treated.
Agreed with course of how to try to solve problem
Seen on time, X-ray, discuss tx and therapy
It worked!! I got an appointment right away, and was 100% satisfied with my results
My appointment with Dr. Ruark went very well. I was seen promptly. Dr. Ruark answered all my questions. He has a very pleasant and kind "bedside manner!" I am very happy and pleased with my successful hip replacement and my quick recovery thanks to the expertise and skill of Dr. Ruark.
[Single best thing is...] It came out amazing!!!! Everyone is always pleasant and informative
Consideration of my pain. Personal interest...excellent care in every way.
Not a clear treatment plan No follow-up booked I guess I just call after the MRI
The examination was very thorough and my issues were discussed and a plan of action was intiated. I like that Dr Bissell spent his time examining and addressing me while his assistant transcribed the notes. He showed me the xrays and explained what was going on with my hip. I was very impressed with the exit package I received when I checked out.
Dr. Bissell always spends a good amount of time with me. He's ready to answer questions. He's patient and doesn't come off as rushed. And he's quite personable. Kudos!
DR. Wasserlauf is the best. Caring, thoughtful, smart. My 8 year old daughter was in the best hands and I had the utmost confidence in every decision that was made. She's back to running free pain free! We got results. She feels great!
I hurt a finger and he helped me with it. Resolution complete
I found Dr. Katz to be very personable and he put me at ease. After reviewing the MRI of my shoulder, he took the time to explain my shoulder issue in detail and recommended what further action should take place.
DR. Kruger was kind and compassionate. He lets you know exactly what is going on and guides you how to proceed. He looks you eye to eye and gives his honest recommendation. I felt very comfortable Dr Kruger and treated me as patient with that was in horrible pain from scaitica herniated disc. I had severe sciatica pain starting from my lower back to calf and down to my foot. I could not walk more than 10 minutes with this pain and had to rest each and every time. I had a huge herniation on L4/L5 that almost closed my spinal cord. He is an amazing doctor and I thank each day for giving my walking back. This is the day after surgery and I am walking with no problem and my limping went away and I am walking straight and good posture. I am only taking Tylenol and that is all I need. My son came along with me and he said Dr Kruger was an excellent doctor and he was impressed with Dr. Kruger's style, and truthfulness. He is a very talented doctor and way up on the charts with knowledge and expertise. Saint Francis has a wonderful doctor on their team. Dr Kruger got me walking again, I could not walk for three months and fixed me up. now i can walk all over now. God Bless Him.
I found that when I met with Marci that she actually really listened to me. I was so frustrated because I'm in so much pain from a work related incident. She was very knowledgeable and made me feel like she cared. I can say in all honesty that because of her I will be coming back. We have a plan to help my back and I am confident that they can help. I can't thank her enough and I hope she gets to read this because she is an asset to your organization. [patient name]
I did not have to wait long, and the PA-C I seen was very thorough. I was given an MRI right away
Dr Berkowitz really took the time to explain to me my options in a way I understood.
All staff I have interacted with have been very professional - they have treated me with respect and have thoroughly explained their findings and the recommended treatment plan.
No wait time - Annette is a pleasure to work with ! Dr. Kimmel takes his time, and explains everything clearly to you -
The office staff was pleasant. I was taken into the exam room at the appointed time. All the support staff were friendly and helpful. Dr. Bissell saw me promptly, spent an appropriate amount of time examining me, explained the needed diagnostic procedures and then what the next steps would be.
Christine was very professional and explained everything very well to me. DR. Wasserlauff did a excellent job on my shoulder surgery
Everything was done in an orderly fashion and very professional. I finally got to the root of the problem
Dr. Bissell always explains the present situation to me in terms that I fully understand. Not to mention what a terrific surgeon he is because of prior surgery I had with him. Dr Bissell explained the next step I should follow in the process of treating my injury.