Short wait time
[Highly satisfied with] Alaina Petracca, PA-C she is patient and caring and answers questions so that patients understand.
The whole process went smoothly.
ALL STAFF - OUTSTANDING CUSTOMER SERVICE! SO VERY POLITE, ATTENTIVE, KNOWLEDGEABLE , FRIENDLY. FROM CHECK IN TO CHECK OUT, EACH STAFF MEMBER TOOK THEIR TIME TO ANSWER EVERY QUESTION AND CONCERN.
I was seen on time; office staff was friendly; Alaina, who seems caring, listened and answered all my questions.
Everyone was very polite.
Was seen right away. Staff observed safety protocols. Got an x-ray quickly. Analysis of my injury seemed accurate and to make sense. Suggested treatment sounded reasonable.
Knowledgeable and professional.
Feeling good, about to receive a Durolane injection knee pain treatment.
All questions answered thoroughly, I left with a good understanding of the causes of my knee pain and was presented with initial treatment protocols and potential options for further treatment if needed.
The whole office staff was professional and courteous, and my visit with my PA was exceptional.
The check in and visit was safe from a COVID perspective. The provider was professional, courteous, showed concern, answered questions and then performed the treatment on me.
They were on-time and answered my questions to my satisfaction.
Alaina has always treated me with courtesy and respect. She relates to me on a personal level, and makes me feel that she is genuinely concerned for my well being. She reflects credit upon herself and the practice, and is deserving of recognition.
Prompt and pleasant
Always feel rushed, charged by the minute for appointment. I know things are different because of COVID, but they are not even looking at the incisions, or checking/feeling the shoulder. PT touches/works with the shoulder.
no one told me about cortisone flare. I thought my knee gave out completely and I was taken to the er by ambulance. Because of that I canceled I trip I had planned and lost a lot of money. I should have been told cortisone flare was a possibility. I found it myself on the internet.
Very informitive and professional. Extremely detailed visit. Answered all my questions honestly.
Took X-ray immediately. Explained what it showed and my options. And acted on them.
The Doctor took the time to listen to my long injury history.