She is sweet and made me feel so comfortable. I was Dr. Cobb's patient, and I was highly disappointed, because she retired. It was my first time with Dr. Gray and I really liked her.
The doctor was helpful, kind, non-judgmental and caring. She answered all my questions and performed my pap smear quickly and efficiently.
My appointment was originally scheduled for Friday May 14, I double checked the initial email confirmation I received, but my appointment was then changed to Thursday May 13. The only reason I new of the change was from the email reminder I received a couple of days before the appointment. I did not call to make this change nor did anyone from your office call me to confirm this change was acceptable. The same thing happened with my appointment last year, which I wrote off to covid at the time. This was my first time meeting Dr Gray, and I really liked her, but I can't continue to use your services if you change my appointments without any regard to my availability and time. I plan to give this one more chance but if it happens again, I'll need to find a new provider.
It was a good experience. The doctor and staff were friendly, efficient and professional. The office was clean and well run.
Very quick and easy, Dr. Gray took time to answer my questions and was very reassuring that everything looked normal.
Dr. Gray explained everything to me. She treated my concerns as real.
I appreciated that the process was efficient and I was able to be in and out quickly. The doctor was affable and explained what she was doing well.
Office staff was great (making the appt, paperwork, when I arrived, as I was leaving, etc), and Dr Gray was great, too. Just waiting to see if/when medication can be approved; pharmacy was checking with the doctor's office
The doctor performed the annual exam, and answered some questions.
I appreciate that she listens to issues and is adept at problem-solving. She inquired about peripheral issues that I appreciate.
I like Dr. Gray's demeanor, it makes me feel calm and relaxed even though she is a fast talker and seems frantic. I was really anxious going into my appointment but immediately felt calmer once I was in with Dr. Gray--she doesn't beat around the bush! The office staff were also very kind and there is good energy in the office in general.
I was able to get an appointment within 24 hours, I was seen on time and most importantly, I felt very comfortable with Dr. Gray. I am an existing patient but my doctor left the practice, so I was unsure about who I was going to see. Loved that the nurse and the Doctor listened to my concerns.
Dr. Gray was knowledgable and listened well.
Didn't have to wait long to see the doctor. Doctor answered my questions and was very friendly.
Some things went very well, some not so much.
The office staff didn't impress me with their attentiveness. They took no action or even notice of two individuals in the waiting area not properly wearing masks. They were slow in greeting me upon entering and didn't bother checking with me or updating me as to why I was waiting well beyond my appointment time.
There were a few obstacles: Dr. Gray was running quite late and I'd been instructed to log on 15 minutes prior to my appointment, so I waited for over 40 minutes, and when she arrived, I couldn't see her and we had to resort to the phone. It would have been helpful if someone had given me a heads-up that she was running late. During the appointment, however, she listened, was compassionate, and offered advice.
The wait was very long and Dr. Gray did not spend much time in the room.
I am dissatisfied because I was not contacted about my results. I checked the portal and did not notice the results/notes in the portal, but if I did not make the follow-up appointment (to discuss something else), I probably would not have known. My concern is since I live abroad, it will be some time before I can back to the office for follow-up tests.
My experience was fantastic. Dr. Gray was very friendly, knowledgeable, and took the time to discuss everything with me thoroughly and answer all of the questions that I had. Being this is my first pregnancy, I've been really picky with providers and the care that I receive. I have nothing but good things to say about my visit! 5 stars!