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Banking Services:

Certificates of Deposit

89.6% Patient Satisfaction based on 52 ratings

4.48
based on 52 ratings
5 stars (33)
63.5%
4 stars (14)
26.9%
3 stars (3)
5.8%
2 stars (1)
1.9%
1 star (1)
1.9%
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Certificates of Deposit Reviews (17)
01/26/2021

BANK EMPLOYEES ARE PATIENT AND COMMITTED TO ANSWERING QUESTIONS AND FOLLOW THROUGH - THEY MAKE YOU BELIEVE YOU ARE THE MOST IMPORTANT CUSTOMER THAT THEY HAVE. THEY TREAT CUSTOMERS LIKE WE ARE ALL MILLIONAIRES THAT ARE SPECIAL AND DESERVE THE MOST IMMEDIATE ATTENTION.

01/25/2021

The person who helped did everything possible to resolve to issue and followed up.

01/24/2021

The representatives were helpful and courteous.

01/24/2021

My questions were answered and my needs fulfilled.

01/24/2021

CD rates were good and customer service was very helpful.

01/18/2021

The service I received when I first opened my account and subsequent service has been great.

12/14/2020

Easy to use. Allows me to do everything I need.

11/08/2020

Difficult to get to the website, many "Sound Credit Unions" came up. None of them were correct. Luckily I found your site in some of my notes! Disappointed in the new site.

11/08/2020

The rates for the CD that I purchased were the highest in the market.

11/08/2020

Most recent experience, sent in change of address and it was handled quickly and correctly,

11/04/2020

Normally highly satisfied but recently had to communicate with fraud department, very dissatisfied. In past no problem dealing with fraud department very helpful. This time the rep kept asking the same thing over and over yet did not apparently listen to my answer. Did not understand what I explained over and over. Very frustrating.

11/04/2020

Higher deposit rates than competitors.

11/04/2020

Great customer service.

11/03/2020

Was difficult to get someone to get back to me to confirm what I had instructed when my funds matured. Had emailed, called, called and then emailed again before I got written response my instructions would be followed. I think this because Stamford FCU became Sound FCU - changes in personnel?

11/02/2020

Experienced employees that are highly helpful.

11/02/2020

Quickly reached a representative, who gave me all the information I needed in a very professional manner.

10/30/2020

Very easy to work with. Excellent Staff.