The service I received when I first opened my account and subsequent service has been great.
Difficult to get to the website, many "Sound Credit Unions" came up. None of them were correct. Luckily I found your site in some of my notes! Disappointed in the new site.
The rates for the CD that I purchased were the highest in the market.
Most recent experience, sent in change of address and it was handled quickly and correctly,
Normally highly satisfied but recently had to communicate with fraud department, very dissatisfied. In past no problem dealing with fraud department very helpful. This time the rep kept asking the same thing over and over yet did not apparently listen to my answer. Did not understand what I explained over and over. Very frustrating.
Was difficult to get someone to get back to me to confirm what I had instructed when my funds matured. Had emailed, called, called and then emailed again before I got written response my instructions would be followed. I think this because Stamford FCU became Sound FCU - changes in personnel?
Quickly reached a representative, who gave me all the information I needed in a very professional manner.