Banking Services:
Exceptional help in dealing with phone banking. Ramon and later Miranda both patiently helped me deal with on line problems and resolved my issues.
All my concerns are answered.
Your staff are excellent!
Whenever I have an issue it is handled efficiently and accurately
The ability to access my accounts and move funds between them is excellent - and online bill paying helps me stay on top of my expenses.
I was able to replace my Debit card in one day rather than wait 2 weeks.
The manager, Carol, and another lady (can't remember her name) went out of her way to ensure I had the paperwork I needed to access my new account. I was able to communicate with them via email and phone call until all of my questions were answered.
Issue resolved with no problem.
I was able to complete my transaction without difficulty.
Ramon was knowledgeable and able to help me.
I reached out after the transition because I can no longer connect my account to Quicken - apparently the messages were not going anywhere. I finally connected with someone and they never got back to me and now months later, I still cannot connect to Quicken.
Whenever I have a problem or question, it is handled quickly and correctly.
Easy to view and manage accounts.
Simple transfer.
Everything went as expected. I had no problems.
Excellent customer service, every effort made to avoid fees. Very happy switching over from a bank to here!
I needed to transfer between accounts and it worked as expected. What more can I say.
[Highly satisfied] Because I have been with you guys a long time, since 1987. Any service I ask, I receive it. Car loans twice, recommended letters for my personal business. I can say this Credit Union is like a family bank for me. When I call for something I'm never rejected, they know me by voice and I know them also. You are doing a great job for this community, especially for the city's workers. I worked at Smith House for 30 years, retired 4 years ago, you'll be always my Bank. My money is secure. I should be a "Customer of the year." Thanks!
It took about 2 hours to make the necessary changes and transactions. Very limited time.
I needed to deposit a check, and when I contacted the Credit Union, they seemed very concerned about attending to me even while their office is closed. I feel that I routinely get what I need from the staff.
