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Banking Services:

Checking Accounts

85.2% Patient Satisfaction based on 183 ratings

4.26
based on 183 ratings
5 stars (106)
57.9%
4 stars (41)
22.4%
3 stars (18)
9.8%
2 stars (14)
7.7%
1 star (4)
2.2%
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Checking Accounts Reviews (45)
01/21/2021

I reached out after the transition because I can no longer connect my account to Quicken - apparently the messages were not going anywhere. I finally connected with someone and they never got back to me and now months later, I still cannot connect to Quicken.

12/15/2020

Whenever I have a problem or question, it is handled quickly and correctly.

12/15/2020

Easy to view and manage accounts.

12/14/2020

Everything went as expected. I had no problems.

12/12/2020

Excellent customer service, every effort made to avoid fees. Very happy switching over from a bank to here!

11/16/2020

I needed to transfer between accounts and it worked as expected. What more can I say.

11/16/2020

[Highly satisfied] Because I have been with you guys a long time, since 1987. Any service I ask, I receive it. Car loans twice, recommended letters for my personal business. I can say this Credit Union is like a family bank for me. When I call for something I'm never rejected, they know me by voice and I know them also. You are doing a great job for this community, especially for the city's workers. I worked at Smith House for 30 years, retired 4 years ago, you'll be always my Bank. My money is secure. I should be a "Customer of the year." Thanks!

11/09/2020

It took about 2 hours to make the necessary changes and transactions. Very limited time.

11/09/2020

I needed to deposit a check, and when I contacted the Credit Union, they seemed very concerned about attending to me even while their office is closed. I feel that I routinely get what I need from the staff.

11/09/2020

Great team of workers that do whatever they can to help me with any questions I might have and are quick to get me that answer.

11/08/2020

Checks wouldn't deposit using mobile banking. Had to drive to office to deposit. No instructions on website about office not open and when representatives would be in lobby. I had called for help and they told me only certain times of day you could do this.

11/08/2020

It was easy and quick to set up a checking account with a debit card when the pandemic hit.

11/08/2020

Did not go to the Office lately.

11/08/2020

The app doesn't work.

11/08/2020

During the shout down needed assistance and received it promptly.

11/07/2020

Friendly staff. Easy to follow instructions.

11/05/2020

Les ruego enviarme como acceder al sistema. Uso el atm de Cornerstone y no puedo imprimir el movimiento y/o pagos online. Gracias. [Translation: Please send me how to access the system. I use the Cornerstone atm and I cannot print the movement and / or payments online. Thank you.]