When I got there and mentioned that I had an appointment, they quickly checked me in with the waiting room full of people and I only had to wait about 5-7 mins which was really nice.
Great care and understanding
Dr Cough was great as usual. They were running behind but that was very rare as usually I do not have to wait for more than 10 min. I appreciate the operational efficiency!
Dr. Cough answers all my questions in a way I can understand. She is thorough and personable. I feel very comfortable at visits, and I feel that she follows through with an appropriate plan when my concerns are brought up. She lets me know what to expect, and gives me options. I'm thankful to be in her care.
Dr. Cough is thorough during her appointment. She has an amazing manner and takes the time to talk with you.
I have been a patient of OCWMG for about 6 years. I have always been very pleased with the staff and service. They are very friendly and always make me feel welcome and comfortable. Also, appointments are taken on time which is a huge plus for me.
Dr. Cough was very nice and took her time with my appointment.
Love Dr Cough. Wait was so long as usual.
Dr. Cough is the best. She's so personable and truly cares about her patients' health.
The front desk gals are always so friendly and they get me checked in so quickly. Melissa, Dr Cough's nurse always remembers me (even though she only sees me once a year) and is always so efficient, friendly and professional. I adore Dr Cough. She is so caring, genuine and knowledgable.
It's very organized, and the waiting time was minimal
I've been going to doctor Cough for years now and had my baby with her help . She's great, down to earth and always smiling . Once I had to be seen by another doctor from this group and she was just as great. Nurses are always friendly and smiling. Front desk it's just a little stressed at times and I had days when I didn't find them in a very good mood.
Upon my arrival and check-in, the front office notified I was there for my annual and depo and saw the pre-auth for my depo had not come through but everything was taken care of and handled without even a blink of an eye! This was probably one of the best visits at Laguna. Being the larger office, Laguna can get behind and take a long time to be seen and this visit was exceptional so thank you!
Visit was quick, Dr Cough and her assistant are the best! I look forward to seeing them each year!
The nurses and physicians are super nice. They take an experience that can make a patient feel anxious and they put us at ease. Thank you!
Dr Cough is so kind and knowledgeable. Her staff is warm and welcoming every visit.
Dr. Heidi Cough and all her staff were absolutely wonderful throughout my entire pregnancy. They were very knowledgeable and eased all my pregnancy concerns along the way. I highly recommend them to all my friends and family.
Appt on time and fast and pleasant
Doctor made me feel very comfortable not nervous about asking questions.