I was taken care of promptly. My biggest pet peeve is when my time is not considered valuable. If I am on time I expect the doctor or technician seeing me to be on time as well.
Friendly greeting, my information was available to confirm not totally do again. I had no wait time. The technician was friendly and professional :)
Everyone is friendly and welcoming.
Friendly & caring staff
High quality care, technician was very friendly and answered all my questions.
It was quite fast. All staff friendly. Technician knew what she was doing.
I love the professionalism and friendliness of every staff member and LOVE the fact that the office is run so efficiently. I was in and out, and with a smile~!
The process was quick and the technician was knowledgeable.
Appointment was on time and staff were friendly
Very friendly staff. Efficient process. No wait time.
She was really nice and had very good manners.
The technician was very pleasant and put me at ease. I really appreciated her caring nature and approach.
I had an issue and it was dealt with in a timely manner
They were on time. Very cordial. Received results in a few days.
Fast. Personable staff.
Timely, pleasant, made me feel at ease and comfortable with exam
I didn't have to wait for my appointment. The technician was very nice and professional.
Tech was very professional, yet personable. She was on time and got through the mammogram quickly.
Person who did my ultrasound was very professional and very nice.
SO happy to get in the same day as I was close by and needed the test done.
The technician was especially helpful in answering questions.
Short wait time, friendly ultrasound tech who explained the procedure
Very kind and friendly staff
Quick service, pleasant staff, easy exam, clean environment
My phone lost power on my way to the Appt, so I didn't have directions! I was so late and flustered, and the front office and tech got me in and took care of me. I was SO grateful!
[Highly satisfied with] the speed & friendliness. It went so fast & everyone was kind.
Did not have to wait. Technician was good. She explained everything she was doing.
There was very little wait time for my appointment. The technician was knowledgeable and pleasant. The facility was clean! Also, the pink-wrapped Hershey kisses were a great touch!
Professional and on time
My appt time was 4:00, they took me in promptly, I got undressed for imaging that took about 10 minutes then I was finished. Staff were very professional
I made three back to back to back appointments for bone density, mammogram and well woman exam, all within 1/2 of each other. All appointments went quickly and were all on time.
I was late for my appointment and the staff was very understanding. I very much appreciated the accommodation.
I had my 3D mammogram on a Friday, and got the results the following Tuesday. I thought that was pretty prompt.
Clean, friendly. Short wait time.
Appointment was quick and easy. There was a very short wait and I appreciated the early appointment so I could get to work on time.
Wonderful communication with my technician, she had great energy and was very kind!
Very friendly office
The doctor and the ultrasound technician were great, they explained everything as they were performing my ultrasound
The person who did the imaging was very helpful
I went back for mammogram right on time. I didn't have to wait at all once I was back there and ready for the test. The technician who helped me was so nice and quick with the whole process.
Everybody was super nice and professional. They help me with my nerves and to relax
Very nice people and a very clean and serene place.
I was in and out in 15 minutes! No wait and technician was quick but thorough.
The staff was very friendly and professional, everything was done in a timely fashion. Which was much appreciated!
The lady who did my ultrasound were very detail oriented. She be able to find out there was a Fibroid, which was never diagnosed from my previous ultrasound. I did ultrasounds at least 4 times since my miscarriage. Only she found out I have a fibroid. Really appreciate her professionalism. She deserves more than a 5-star rating.
It took a long time for me to get an appointment for something that was urgent.
Technician was very professional and seemed to know exactly what she was doing. Promptly gave the results to the MD so had immediate feedback.
Waiting time was short and staff was great.
My mammogram specialist was the very best ever
I had my bone density, mammogram and labs all at one visit.
I was made to feel comfortable and was explained to about what was going on.
Office well run and no long wait time. Technician was friendly and professional.
The technician was super warm and friendly. Careful with my bad shoulder and understanding.
Staff are extremely nice.
Everyone was very nice and efficient and very prompt.
Professional, kind, considerate
The tech was very nice and comforting
Minimal wait time and friendly staff.
Short wait time. Friendly staff. Quick scan. Clean, relaxing environment.
I was in a little bit early and they took me right in. I was out of there before my original appointment time. Also the clinician was excellent.
The staff was nice, I was taken right on time, and I was done quickly
Everyone was really nice, the doctor went into great detail on her findings. Explained everything really well, I will be back in 5 months without stressing.
The ultra sound technician was so nice
Nice staff, helpful and understanding...answered all my questions.
Appt. was executed right on time. Office staff friendly. Technician very kind, friendly and did the exam quickly and efficiently.
The tech was gentle and kind. Also I was seen quickly.
Was fast, easy and painless
The tech made the difference. She was kind, personable, fast, efficient.
The experience was fine.
The technician was attentive and answered my questions thoroughly.
Didn't have to wait long in waiting room. They were able to schedule blood work and ultrasound in the same appt.
For a visit that's usually very uncomfortable everything went very smoothly. I was seen pretty close to my appointment time with no long wait, and the technician who performed my mammogram was very pleasant and made things comfortable and not awkward.
I was a few minutes late and I was still able to be seen on time; the mammogram technician was efficient and friendly
The technician was very professional and nice and the whole test was done very promptly.
On time; quick test.
It was fairly quick
I was in and out within 30 minutes and got my results within a few days!
I was called on time and the technician was friendly and professional.
Great personal care by technician
The mammogram technician was excellent.
The technician explained everything clearly and was very attentive to any questions.
The ultrasound technician created a warm and relaxed environment where I felt comfortable asking questions. She answered all my questions in a way that made me feel she was competent and knowledgeable about her job.
Nice people. Nice facilities.
I got there just few minutes before and they attend me inmediatly
From making the appointment to having the mammogram done, all went very smoothly and the staff was professional, friendly and efficient.
The imaging technician was thorough and considerate.
Check-in was easy, quick & front office staff were very friendly & helpful. The waiting time to be called back wasn't too long, although when I was brought back I waited longer in the back before the technician came to get me. The technician was so kind & pleasant that she made up for that little waiting period.
I arrived 20 minutes early and they took me in in 5 minutes. The staff was very nice. The gal doing the mammogram was gentle and explained everything. I was done before my appointment was even scheduled to begin. Very efficient. Results were back within 36 hours.
Appointment was on time and technician was friendly
Both nurse and tech were very nice and easy to talk to. Made me feel comfortable. The beginning of the procedure was uncomfortable but I am assuming that was not their fault! :)
I arrived 5 minutes before my scheduled appointment and waited a couple of minutes for the secretary to ask for my insurance documents and ID. As I was sitting down, the technician called me back for my mammo; shown the locker and changed; just sat down again and was called to have the test completed. I was in and out of there in fewer than 20 minutes.
Staff is very professional.
Appt. was on time.
US tech was knowledgeable and explained everything in a manner that was easy to understand in regards to what she was visualizing on the screen.
On time. Patient friendly technician.
The technician was very nice and efficient. There was some wait time, but within reason.
The ultrasound technician was very kind, caring, and explained all she was doing.
I am always greeted in the nicest way. The surroundings are so comfortable and put you at ease. Everyone in the office goes beyond to make your experience a pleasure.
The test was satisfied but took a month to get the result.
On time/ gentle women
The lady doing my mammogram was so sweet and gentle. Very professional.
Everyone is always very pleasant and I never have to wait very long to be seen. Also, Bridget is the best at giving Mammograms.
Very helpful, polite and friendly staff. No long waiting time and very efficient. A pleasant experience.
Professional staff, great customer service, no waiting.
I was so nervous as this was my first mammogram but the staff put me at ease and made me very comfortable.
Long wait time
Technician was nice and professional
The tech was very nice and kept me calm.
Short wait time and caring staff.
The ultrasound technician was wonderful and understanding, even though she was doing a retained products ultrasound after miscarriage. My experience with Dr. Mendelsohn was very positive, one of my most positive, given the circumstances. She was so warm and sympathetic and understanding as I was fragile from miscarriage. She walked me through every step, especially when she performed a manual extraction of remaining tissue. She was great with my husband too, and gave him instructions of things to say to encourage and support me. She has definitely become more warm and nurturing and less clinical feeling.
Very organized, in and out in a jiffy.
Very long wait before seen
On time, thoughtful, competent technician who introduced herself and addressed my concerns. Nice robe!
The technicians and doctor were very knowledgeable and made me feel comfortable. It was a an easy experience because the tech walked me through everything.
On time and was able to do the bone density test right after. I didn't have to make a special trip to have the bone density done.
The technician (Lisa) was very professional, pleasant and made the experience pleasant.
The technician was very fast and efficient
Imaging tech was very nice and reassuring. The facility was very nice and comfortable, despite the procedures that we were there to have.
The staff was friendly and very competent.
NO WAIT TIME! In the lobby, in the dressing room or the imaging room. Fast and friendly!
Everything was very professional but in a manner that made me feel very comfortable.
[Highly satisfied] Because of the tech who did the test.
Friendly staff with a professional touch.
Fast and pleasant care
Courteous and professional treatment, Dr. made me feel heard, reassured and explained follow up.
On time and friendly
Accommodating, kind technician, explained well.
[Highly satisfied with] Dr. Elisabeth Johnson and ultrasound tech.
The radiology tech was super nice and explained everything to me and made me less nervous from the very beginning.
I was called in right away and made it to work on time
Everyone is very pleasant and very organized. I appreciate their efficiency with getting their clients in and out in a timely manner.
Everyone from the front desk staff to the ultrasound technician to my physician were all very kind and professional.
Timely, efficient and comfortable
Staff was friendly, professional, and helpful. The facility was clean and welcoming.
Yes [highly satisfied]! Love OCWMG. Been going there for almost 30 years!!
Had a mammogram. The appointment was on time as scheduled. Everything went well and the technician was very good. Having a mammogram is stressful and she made it very comfortable. Very much appreciated.
Called back quickly. Tech was friendly. Good experience.
The technician was very kind. I was in and out quickly.
The technician was very nice and I really like her. She does a good job!
The exam was quick.
The lady who helped with the pelvic examination was kind, helped explain when I had questions and verbally said each step in the process. Very helpful, comforting in a sense and kind.
The front desk staff were nice! (so unusual for a doctor's office!); the physician I saw was down to earth; the tech who did my ultrasound was super nice and competent!
They were on time, fast, friendly, and efficient.
They were very efficient, friendly and no wait
Experienced and professional administer of the test.
Taken on time; technician explained everything.
Efficient, friendly staff
Dr. Lee is the best.
Technicians were very professional, but still personable.
The technician was very gentle and made an uncomfortable experience not so bad. I hope to be able to continue to do my ultrasounds there every year.
The ultrasound tech was professional, room was clean, everything was on time.
Pleasant and patient staff in office. Professional and attentive medical personnel. Short waiting time. Questions answered.
Very courteous and fast
The technician made the mammogram very comfortable. Front office staff were very pleasant as well.
The ultrasound tech was very warm and friendly as well as very thorough.
Super satisfied with the people. Just a very long wait.
Kind and friendly imager.
Mammogram technician was exceptionally gentle, careful, and calming. Her mannerism put me at ease. She is doing exactly what she is meant to do!
Short wait, pleasant reception, professional staff.
Always quick and on time. It is super efficient and very friendly.
Very patient, efficient staff. Very comforting setting and process. Very clean environment. Check in process is easy.
Seemed thorough and seemed to result well.
[Highly satisfied with] reception, short time waiting, fast and accurate service.
UltraSound tech and doctor were both very knowledgeable, answered my questions, explained what they were seeing during the scan and made me feel comfortable/at ease.
This was for an ultrasound and endometrial biopsy. The pain level of the biopsy was beyond severe. Why wasn't I offered an option with some type of sedation? It should not be assumed that every women should just have to endure that level of pain.
I made an appointment, I went on my scheduled day and time. I filled out the questionnaire on the tablet. Turned it it. My wait time was quick. I was called and for the mammogram. Got it done. There have been times when I was in a doctor's office and that they forgot about me. Not this time.
Got in early for appt. and completed quickly.
Friendly and quick service
Wonderful tech. Short wait.
Everyone was friendly, I didn't have to wait, and the technician was very informative.
The staff was prompt and professional. The results were online very quickly.
Efficient and courteous personnel
Short wait, easy exam, caring technician.....in and out with no time....see you next year
The doctor was very friendly and helpful.
Great care and feedback
Prompt appointment times for both appointment times today
Experience was very good. Very little waiting time. Clean facilities and efficient staff. Plus I really appreciated the terry cloth robe. The rooms are cold and the robes are a great idea.
On time. Efficient system. Clean, nice rooms. Nice fluffy robes. Technician polite and got the job done well and with dignity.
Staff was friendly and helpful
Excellent staff, incredibly professional, and happy to educate me on how the imaging worked, and what I was seeing on the screen.
Technician was wonderful! Very efficient and explained everything.
Everyone was so nice.
My ultrasound tech was very nice and efficient. I was in and out of my scheduled appointment within 25 min! Awesome!
Clear explanation of results
It was quick and easy.
The person who did my bone density was very friendly, professional & detailed oriented.
It was fast. Waiting about 5-10min in the waiting room. Technician was very understanding and fast.
Office staff was extremely helpful in scheduling us for an ultrasound as we were scheduled to travel out of the country. She went out of her way to make sure we got the imaging and appointment we needed before we had to leave. Very professional and helpful.
Technician was very professional.
My ultrasound tech Toni was caring compassionate and knowledgeable.
Friendly at the desk, on time, didn't have to wait for the ultrasound technician, was very informative and professional.
On time, efficient and pleasant-everything you need for a good experience
I had an MRI. The technicians did everything they could to inform me about the procedure and to make me as comfortable as possible.
Mammograms are NOT comfortable, but the technologist made me feel comfortable.
On schedule, quick process
The tech was friendly and professional.
Fast service with professional & efficient Staff.
The tech who did my ultrasound was super nice. She made it fun and easy
Everything was perfect.
Very friendly and helpful staff and volunteers.
The person who did the ultrasound was very kind
Bone scan was quick and easy.
I arrived at the appointed time and was not kept waiting. The test was conducted efficiently. Results were posted on the portal within 48 hours
The technician took as much time as needed to get a good image, and the doctor not only looked at the image, but came into the room to examine the area imaged herself as well as to talk to me. Everyone was caring, professional, and knowledgeable.
Nice facility, efficient, on-time nice people
Personality very professional,very friendly
The appointment was quick and efficient. The customer service was excellent and was able to go to next appointment at same office and be out of there within 2 hours.
I like the way the nurses are. They make me feel comfortable in an uncomfortable situation. They are very gentle and help make the total appointment run smoothly.
I was in and out in 20 minutes!!! That was my best visit ever!
I really appreciated how quick and painless my mammogram appt was.
The technicians who performed the bone density scan and mammogram were excellent. They allowed me to sneak in early when my doctor was called away for an emergency and I had time between scans.
I arrived 20 minutes early for my 2:00 appointment and was called in almost immediately. I was actually leaving the office after my test at 2:00. The technician and desk assistants were all very pleasant.
The gal that did the ultrasound was great. Easy to talk to, explained everything and made me feel very comfortable.
It went quick, I didn't have to wait more than 5-10 minutes after my arrival and my actual appointment went really fast
Seen promptly, professioally
Professional friendly. Knowledgeable and on time!
I was in and out in no time at all.
Minimal wait time and friendly people.
She was very sweet, gentle, helpful & very knowledgeable.
All office staff and the technician that assisted me were welcoming, gentle and took time to answer my questions.
Very streamlined and organized.
I had both a mammogram and bone density done. I was taken in on time and both technicians were very pleasant and professional during the exams. I liked that I did not have to go back out to the waiting room between exams.
Peace of mind that everything is ok. No wait time and procedure done within 15 minutes.
The nurses/assistants were very friendly, knowledgeable and kind.
Went quickly, personnel personable, professional, clear instruction.
IN AND OUT.... COMPLETING MAMOGRAM
Very friendly and efficient
Kind, prompt, gentle, I had two screenings done.
Went easy, on time, results in a timely manner
Organized and on time
Prompt, friendly service. I had 2 appointments back to back and I was in and out very quickly. All the staff was very friendly and professional.
When I arrived I asked if this year's exam would be covered by my insurance. Last year I got charged for the new 3D testing because my insurance didn't cover it yet. This time I wanted to know what to expect in terms of a bill. The office worker told me to call my insurance company myself and gave me a code. I sat in the waiting room on the phone for 20 minutes to get this information. The examiner had to wait for me and then my test was late. This is the first time I have been to a doctors office where the office doesn't predetermine coverage. I asked if she could do it for me as I know the insurance company takes a while to answer when members call and she said no even though they were not helping other patients. I know the group is big but as much as I like Dr. Walsh I do not like the groups customer service for many reasons. I am happy to elaborate so please contact me if you are interested.
The diagnosis was ok.
It was quick and easy.
The nurse made me feel comfortable
Very efficient, thoughtful, thorough, and kind. Was in and out so fast!
- the people - the setting is comfortable - the robe is comfortable
The tech was very pleasant, but I waited for an hour before I was seen. The imaging itself took another hour, which for all I know is normal, but it felt like forever, especially after such a long wait.
Staff was professional, polite and efficient.
Professional service, gentle and warm performance.
All were very professional. My exam was very personal. The outcome could have been life changing. I am thankful for kind and well trained employees.
My appointment was handled timely and the person administering the mammogram was very respectful
The mammogram process is incredibly efficient. From the use of iPads to quickly update information, to being brought to the dressing room with minimal delay, to having the mammogram done quickly and easily, it just runs smoothly. Add to it that everyone is very friendly... it's one annual visit I don't dread. :)
My technician was so kind and helpful and gentle
Check in was quick and efficient. I was in and out of my mammogram in less than 15 minutes! I did labs that morning as well and the entire visit took less than 30 minutes. Simply wonderful!
My exam was an uncomfortable one but they made me feel as comfortable as possible. They made jokes, explained everything to me, were patient, answered all my questions and just were very friendly and informative. I really appreciated them for it as they made the procedure not as unpleasant.
The staff was pleasant, warm and welcoming.
On schedule and the people were super nice.
The radiologist was very kind and explained the procedure and put me at ease.
Fast and easy
The staff was friendly and professional. I was seen very soon after checking in. The technician made me feel very comfortable and relaxed. She was the best and deserves praise.
Well, I've been having my mammograms here, the staff are so nice and pleasant, feel well cared for by them...thank you for the good service.
The ultrasound technician was very calming, friendly and informative.
The gown was large! The tech was awesome - kind and able to make you feel as comfortable as possible in a not-so-comfortable situation! Reception staff smiled were attentive and wished me a good day on the way out. Wait time was extremely quick and even though I was a little late, I was treated respectfully and with kindness.
Very professional, loved how I was able to get three appointments back to back. It was a great experience!
Was squeezed in last minute and very helpful staff. Just overall great experience.
Very caring and professional
Fast, friendly service!
Staff was friendly and polite. The exam was painless.
Checked in and was called back 15 minutes before my appointment time!
The technician was extremely helpful and explained the process really well. She also explained what to expect after the appointment. One of my best imaging visits!
The atmosphere is respectful with robes and the technician was gentle
My appointment was on time. The facilities were clean and pleasant.
Very impressed with the staff and very helpful
Short wait and staff is courteous and professional.
The nurse/certified technician was extremely nice and caring.
The service was great. The ultrasound technician and the Gynecologist that assisted me explained me everything accurately. High professionalism.
Prompt and professional.
The nurse administering the ultrasound was extremely polite, courteous and informed me on every step she was taking.
Punctual, professional and friendly.
Staff is very professional. Everyone was very friendly and willing to answer questions as well as explain procedure.
Tech was outstanding -- allayed any concerns over the procedure.
Very professional staff. Minimal wait.
Technician was super friendly patient and gentle. Front desk staff friendly and efficient.
Technician explained why the imaging was only for the left thigh. Also, it was a quick visit: the wait before plus the procedure took only about 20 minutes.
I was able to schedule both a bone density exam and mammogram at the same office visit. Very convenient! I was in and out of there in 20 min.! Thank you.
I didn't have to wait very long to be called back for my bloodwork and ultrasound. Office seemed to be running on time and efficiently.
On time appointment. Compassionate technicians
Did not have to wait and the tech explained every step of the process.
On time, quick and no re-do's
Promptness, efficiency and kindness.
Great patient care
Tech was kind and quick
The procedure went well.
My appointment was for 3:00 pm. I was in the area around noon and checked to see if there were any cancellations so that I might be able to be seen earlier. To my surprise, they were able to take me then. The receptionist was very nice. The technician was very nice also, and explained the procedure to me. As I was leaving, I asked another receptionist if I could have a copy of the results mailed to me. She had me fill out some information and took care of everything. I was very impressed with my experience there.
The technician and the office staff were all very pleasant and helpful.
The technician was very capable at her job and also well-mannered.
Staff was very nice and the facility was clean and nice looking.
The staff at OCWMG is always kind, thoughtful and really great people.
The process was smooth and there were no unexpected events. The tech was friendly and knowledgeable.
I didn't wait very long for my appointment. Everyone was courteous.
The girl who did my ultrasound was so sweet and professional. She also was very knowledgeable. The office staff was also very nice and they ran on time. The office was beautifully furnished and comfortable.
When I made the appointment, nobody told me it was in a different office. Nothing was online about it being in a different office, no email, nothing, so I had a horrible time figuring out why the office I went to originally was locked. How can you not tell your patients that the mammogram would be taken at a different location?
Everyone is lovely, the process is quick, and results in two days.
The gal who did the ultrasound was professional and friendly. I appreciate her keeping me calm during the test.
Communication and knowledge of staff was excellent. The staff also had appointments scheduled for me and a booklet of information including cards phone numbers for questions.
Tech was very kind and knowledgeable.
Everyone was very professional and friendly. Also I was able to schedule an ultrasound and mammogram on the same day.
I had to have a needle biopsy based on a suspicious mammogram. Dr. Levine and the two technicians were very kind and compassionate.
Great ultrasound tech!
Expertise and friendliness of technician. She was wonderful and put me at ease. She explained everything throughout the exam.
Very efficient office. Taken on time. My technician was caring and knowledgeable. Made me feel very comfortable. I'm sorry I don't remember her name.
Professional prompt and courteous. Thank you.
I had a future scheduled appointment. My day fell apart at work I ended up not working. I walked in to your office at 8 AM explained my situation that I would wait all day long to get my blood drawn and my mammogram done so I would not have to miss work, in a few weeks for my scheduled appointment. The front girls were extremely accommodating understanding my situation had me fill out my paperwork update on the portal my insurance information, and told me they would get me in as quickly as possible. I was literally there maybe one hour total from beginning to end. Both technicians that did my mammogram and my blood drawn were awesome, no missteps, extremely efficient and very personable. How lucky was I! I got to make the most of my day off work to take care of my health and your office made me so at ease and comfortable about being a walk-in. Thank you!
Quick and no discomfort
Kind and short wait time
Technician was very smiley, kind & went quickly & efficiently.
This was my 1st mammogram and the tech made my experience very comfortable and put me at ease.
Timely and personable staff
My appointment was on my lunch hour from work and I didn't spend more than 5 minutes in the waiting room (much appreciated!) The back-office service was equally efficient and the technician was very kind and informative when I had questions.
I was just amazed at how quickly the procedure was done. Very little time waiting which was great and also the results were fast as well.
The staff is always great to work with. We were in and out quickly.
The technician was efficient, friendly, & caring! And I was happy to get good news based on the exam.
The procedure was quick and the technician/nurse was very pleasant.
It is very scary being called back for a mammogram. When I was waiting in to be taken in for my test I met a woman who was 32 and just had a double mastectomy and the cancer was back. You all have such a hard job. I was one of the lucky ones that day, but I will never forget that young woman and the preciousness of each day.
Very little wait time time when I arrived and professional atmosphere
Dissatisfied with the wait time. Always about 4 or 5 people ahead of you and feel waiting, feel like a piece of cattle and they rushed you. I has always going to get up and ask if they forgot about me. They do not spend enough time with you but when they get to they explain and ask if you have questions. I think they are over worked and staying to keep on a time schedule. I have have 3 experiences at this location.
I liked the 3D mammogram, the staff were extremely professional and efficient, and I was in and out in less than a half hour--a big difference from some of the long waits I have had at my previous mammogram facility.
Quick easy friendly great!
I was able to get in & out with no issues
Not only did my diagnostic mammogram show a false positive result, but the technician was very skilled in producing clear mammogram images for diagnosis, but the radiologist was very nice and to the point in explaining the false positive results. The technician was also very kind and encouraging in the beginning and generously gave me a hug at the end, which was very comforting.
Knowledgeable and kind technician, always efficient office management.
The site is beautifully decorated, the technician was friendly, the exam was quick
The appointment was on time. Didn't wait a long time. The lady taking the imaging was methodical and efficient, no redos. I was done in no time.
I showed up for my imaging and the office did not have my order that was faxed by my MD, I then was in waiting area where I was in a robe and was told that I would have to wait a couple of hours while they were waiting for my OBGYN office to open and for the MD to arrive to resend order. There is already worry associated with the visit, my husband took off work to be with me and I had arranged for my kids to get rides to school to only find that I would reschedule my visit for 4 days later. I followed up the next day to confirm that the order was received and the office knew nothing about it, I called my OBGYN and I was told this order was faxed 2 days prior to my scheduled appointment. They apologized and stated they would re-fax. I then received a call from the breast center requesting that I make another co-pay on the next scheduled visit. Overall disappointed with this process, especially under the circumstances.
The U/S tech was wonderful and she made me feel very comfortable. She was very good at explaining everything.
No wait, quick results, phone call from the office to go over results with me.
Highly skilled and attentive u/s tech. Quick to help when issue arose that needed attention immediately. Dr. Johnson went above and beyond to find a diagnosis and plan to treat my problem.
Everyone was pleasant, and were very well informed with their professions, everything was done efficiently, gave explanations and were prompt in evaluations.
procedure was quick, tech was very competent and friendly, it was relatively painless
Kind employees, no waiting, nicely appointed changing room, didn't hurt, quick results, good communication. It was the best mammo experience I have ever had.
Test was quick and easy.
I was called back in a timely manner. I didn't wait long after changing to be called for the imaging. The technician was friendly and positive. I also received the results the same day, although I was told it would be several working days.
The technician was very kind and thoughtful and experienced.
Very friendly staff & excellent skill speed in completing procedure.
The technician was friendly and patient with me.
The woman who did the ultrasound was so professional and made the procedure comfortable and easy.
Overall your office is more personable than I have experienced at a previous imaging center.
It went great I wasn't uncomfortable- glad I made the change
Pleasant and efficient
Professional, courteous and friendly staff. Well done!
Fast, efficient, nice. Made me relaxed & was very professional.
Staff and tech are always friendly, punctual, professional and so kind.
This was my first mammogram, so I was not 100% certain what to expect or what you do, but everyone, from Beverly at my annual, to the lady who made the appointment, to the front desk ladies to the one doing the exam, were all so caring and informative. They each took the time to explain what I needed to do then, and on the future, so I could have the best experience. It was great. Truly.
Professional and friendly staff, was in and out very quickly.
Thank you first to Carolyn Patchet for assisting me in getting my appointment. Very professional and pleasant and informative. I drive a distance, so it is worth my trip to continue my appointments with you. Thank you.
The ultrasound tech was not cold and dismissive, but rather warm and compassionate. She did a good job explaining and answering my questions
In and out quickly.
I was seen very quickly, staff was great and friendly, and my appointment was efficient and thourogh
I mixed up my appt. date and they happily fit me in their schedule so I didn't have to come back!! Very friendly group of gals working there!
I did not feel rushed.
Easy. Very kind and courteous safe.
It was on time and the technician kind and understanding
The appointment went smoothly. Only issue is the maker of the examination bed... it's sized for someone probably like 6 foot tall. Even the tech had issues with it, but we made it work.
Short wait time in the waiting room. Nice friendly staff.
The procedure went smoothly and was very quick. I did have to wait in the waiting room for 20+ minutes, but once I was in the imaging room it was fast. The gal that did the imaging was very nice and personable.
It was my first mammogram and the nurse put me complete at ease. She was friendly but not over friendly, explained the process before and during and always made sure that I was comfortable.
I was seen in a timely fashion and received my results quickly
I had my mammogram on schedule. Staff was friendly and very efficient.
Staff helpful! Which was very nice, taken on time,
Kind technician, short waiting time, rapid results
Was seen timely/on schedule,and the technician was very sweet.
They provided the results of the mammogram within 24-48 hours which is very wonderful since all women sit and worry while they wait for those results.
WBA's treated very nice and it didn't hurt
I was seen on time (or maybe a bit early). The process was quick and efficient. The people were pleasant and helpful.
Clean facility, pleasant staff and on time
The nurses and doctors explained everything in detail and answere my questions.
The technician took her time with the process, was friendly and helpful.
Friendly staff, clean environment, testing taken care of quickly.
Everyone was friendly and kind. It was very cold in the building, and I had to wear the gown for about 2 hours.
The ultrasound tech was really nice and reassuring. She made me feel comfortable and kept me informed of what she was doing during the exam.
I've had the same work done before by other techs. The test was less painful, and the techs were more cooperative.
I was early and they took me as soon as they could
The technician listened to my apprehensive concern and then did what she needed to do. A mammogram is never pleasant but she did her best.
Very professional and helpful
I was taken promptly, treated nicely, and had my results quickly.
Staff warm, caring, informative.
The lady was courteous and nice
The actual procedure was quick, but I had to wait over 25 minutes to get called.
The process from start to finish was impeccable! The lady who performed my ultrasound was also very knowledgeable and made me feel at ease.
The tech was extremely professional and explained everything.
Jerilyn was very friendly & professional!
they are efficient, friendly and the wait time is minimal.
They were very professional and caring. They did not keep me waiting. They took me right on time.
I had three consecutive appointments in one day and they were all done quickly and efficiently.
Customer service was amazing, and my Doctor and the staff make you feel safe and that you are in good hands, under there care.
Competent service, personable practitioner.
The changing room, seen quickly, kind technician, pleasant environment.
The GYN Ultrasound Technician, Mina G. was outstanding. She was professional, thorough, personable and attentive to my patient needs and that day's assessment. Mina was focused and well trained to gather the necessary information the physician needed.
Quick, easy, pleasant and helpful staff
I was attended very promptly, and staff was very nice.
Well the testing itself was painful but everyone was kind.
Efficient and professional.
Excellent technician, professional.
Appointment was done quickly and not much wait time.
All the staff were very cooperative in scheduling appointments and performing ultrasound
Everyone was helpful. Smooth process.
[highly satisfied with...] Wait time, staff professionalism.
My daughter, who has Down Syndrome, and I scheduled our mammogram exams done together. It was her first time. The staff were incredibly kind and gracious. The positive attitude of everyone from the front desk to the technician was incredible.
The office is run very efficiently. The employees are welcoming and nice.
Excellent service by all the staff
I was able to get in and out quickly.
The x-ray technician was compassionate and kind.
The technician was awesome
I just feel this office is so warm and welcoming. Everyone was so pleasant!
Yes, I was seen within 5 minute of my appointment time and all the staff were considerate and explained each process throughly.
The technician was friendly and helped me to feel less nervous.
Wait time wasn't long. Staff were polite, friendly and professional. Office was clean & comfortable.
Called quickly and staff was very kind and caring
The Technician was very nice.
Didn't have to wait long. In and out of the office quickly.
Very caring, professional and fast appointment.
The Technition was very nice and professional, quite helpful.
Kind, caring professionals, nice office ambiance and very quick!
Convenient. Friendly staff no long wait
Punctual, patient sensitivity and good communication.
pain during test
Got day of appointment mixed up and they were able to accommodate me. Thank you
First of all let me say that my back office experience was fantastic. From bone density person who took me back and was very professional and caring to changing room cleanliness to the wonderful mammogram technician. All was great. However, the front desk lacks the compassion and professionalism which has traditionally been a part of the OC women's Medical group patient experience. The front office staff came across as a sales office, rather than a caring reception desk.
Very professional and informative
It was quick and easy.
Appointment setting was easy with professional staff on phone. Upon arrival I was warmly greeted by outstanding front desk staff; Nan Carpenter came out to personally greet me. The office was immaculate and my wait was less than 5 minutes. The young lady who did the bone density screening was amazing. She explained everything and made sure I was comfortable throughout the process. Besides being professional and customer focused she was genuinely warm and friendly. It has been too long for me to recall her name...but I I was very impressed by her. I loved that I was notified by email that the bone density report was available on the portal with a note from my excellent physician, Dr Kong. As usual, my entire OCWMG experience was Best in Class.
They took me immediately, The technician was professional, friendly and efficient. I was in and out of there in no time.
It didn't take long and I love the robes.
Efficient and friendly
This was my first mammogram and the technician was so professional and so pleasant.
The ultrasound technician was absolutely amazing!
Both the receptionist and the technician showed great courtesy, compassion and efficiency. The whole experience was very comforting. Dressing and imaging rooms were exceptionally clean and reassuring.
Low wait time, procedure not too uncomfortable
Very friendly staff, and very pleasant technician. All great.
They were very helpful and went in on time plus with text ultrasound she was very respectful and kind and made me feel relax with the exam.
In and out quickly and friendly staff
Prompt service, courteous efficient staff.
All went well with no issues.
Technician was very well experienced and generous. Very polite.
Everyone was very friendly.
50 min. wait time... other women came in after me and were called back for their mammogram while I continued to wait. UNORGANIZED !! this should not have happened.
Because they call me on time. The person who took me to the changing room was very nice and kind and the person or doctor who took care of me to do the mammogram was very profesional, sweet , kind and explained me very clear everything I had to know.
The young woman who administered my mammogram was the kindest most gentle person. This was the most comfortable mammogram I think I have ever had!
Friendly staff. Efficient. Not much waiting time. Compassionate staff.
Friendly, professional staff. Efficient exam
Timely and Professional service.
I didn't have to wait in the lobby long. Very professional technician. In and out of there in no time!
It was quick and efficent
Quick, professional, friendly.
Everyone was extremely courteous, efficient, I didn't have to wait to be seen, I was cared for right away, very nice to be able to utilize all services in the same place. Results came back and I was notified what seemed to be immediately, Thank you!!
My privacy was respected during this visit , unlike when I had an internal ultrasound at the sane office. My technician for my mammogram was professional yet had a sense of humor and made me feel very comfortable.
The ladies in the office are very nice and friendly not all stuffy and rude. They all appeared to be in great moods and happy. The gal who did my mammogram was awesome. Very nice and professional. She walked me through the entire process and was very gentle during the procedure which we all know is completely uncomfortable.
Technician was professional
Service and care was excellent and did not wait too long to be seen.
Fast, efficient service and professional and nice employees.
The staff was great. Everyone was very nice and professional. The tech was warm and caring.
The employee didn't say one word of what was going on, didn't even know her name
Quick service, friendly staff, all in one place. I was able to get my annual appointment done right after, got results for everything the next day.
The staff are very friendly and professional. They make the experience as pleasant as can be. Greatly appreciated.
Staff was friendly and efficient. I was in and out quickly.
Staff was warm, friendly and professional.
There was no wait time; the administration staff was friendly and efficient ; and the technician was proficient and made me feel comfortable.
Everyone in the office was very kind and professional. Along with the mammogram I also had a bone density test.
The appointment went fine and quick once they called me in for the imaging. However, myself and several other women were commenting how long we all had to sit in the room once we were taken back and changed into the top you provide. I personally waited over an hour. All employees were very professional and friendly!
The front desk staff is never friendly. They are actually rather stand off-ish.
The imaging tech was super amazing and nice. She did my first mammogram last year as well. Everyone was super friendly and helpful, even the ladies working the front desk. I was in and outta there in no time!!! It was awesome.
Ease if check in, short wait time, respectful treatment and quick response of results
The technician (Aiko?) was kind and supportive and also very knowledgable.
Very efficient. Short wait, very friendly staff and radiologist. Didn't hurt.
The young lady testing my bone density was relaxed and explained what was being done. She was very professional. It is important to me to have new equipment and excellently trained staff.
The entire staff was very kind and professional
Appointment was on time Staff was pleasant
Staff was efficient and nice. My appt was quick and easy
The technician was very efficient and the appt. was on time and went quickly.
My ultrasound technician was marvelous. Attentive, kind, thorough (unlike previous tech), offered basic explanation, and spent extra time showing me babies face and making sure I got pictures (again, unlike previous tech). So pleased with her.
Quick and friendly personnel
Friendly and no long waiting
short wait - pleasant staff
Had tech training (2) during my mammography- both ladies were professional and kind.
Very expedient. Staff was very friendly.
Friendly staff and wait time were not long.
Quick services. Helpful staffs.
Quick checkin, seen quickly, very professional and friendly staff (especially the mammogram tech)
wait time too long
Couldn't select 4 or 5 because my experience was mixed. While staff was very friendly and efficient, I was given the wrong instructions for the type of ultrasound I was having. I had been told to drink 24 oz of water 1 hour before the appt which is extremely difficult for me to do. However, the technician told me this was not needed. Mercifully I was able to use the restroom immediately after she told me that, but why have a patient drink all that water if it's not needed?!?
It was very fast, very friendly environment and people
From the moment I walked in to suite 101A I was greeted and well taken care of. Kasey (the mri tech) was AMAZING!!! Very kind, caring, and thorough! She spoke me through the entire process making me feel At ease.
It was okay, however, Dr Price is a real gem!
The tech was knowledgeable and very personable. She put me at ease quickly, did her job quickly, effectively and tactfully while keeping me updated and informed with every step.
Staff was wonderful.
So friendly and efficient!
Very considerate technician. Nice experience overall. Good communication. Walked thru what she was doing.
The staff were very nice and patient, so it was a pleasant experience for my ultrasound appointment.
The technologist was friendly and helpful, and in no time I was headed across the hall for my annual exam.
Even though the office was very busy I was seen very quickly and efficiently- the staff is very courteous
Basically had no waiting time, by the time I finished with the forms they have you fill out I was called to have the mammogram, the technician was very nice and helpful.
super smooth & quick appointment.
Very nice employees did not have to wait long for test.
I was talked to in a pleasant way and explained to as far as the procedure and what to expect
Everyone is so kind and helpfully I have suggested to many friends they should switch to you!
The tech voluntarily and graciously waited during what I think was her lunch break for me to arrive. I didn't have to wait even two minutes in the waiting room. The tech was very nice, she happily and concisely explained the machine and the test to me. She was efficient, and the whole process was as good as it could be. The gal at the front desk was nice too.
The tech was very efficient and thorough
Because I got my results the same day, both for mammography and bone density.
It ran late and I needed to pick up my children from school. Evidently they had been running late that afternoon so should have simply warned patients and let them make the choice whether to reschedule. I almost left
Having a mammogram isn't comfortable, but the staff are so kind and made me feel at ease.
Ikuko (ultrasound tech) was really nice and explained everything as she was doing it. Would definitely go back to have ultrasound with her again.
Got to my appt, did not wait long. Was shown where to change and they quickly came and got me for the mammogram. The appointment was fast and the nurse was very nice.
All three appts were very well coordinated, very little waiting time, and staff was very helpful and pleasant
Friendly and fast.
I was "satisfied" rather than highly satisfied because the tech was training someone on the use of the ultra sound machine, which lengthened my exam and was not pleasant waiting while the procedure was being explained.
I was treated kindly and with respect, by all individuals I encountered.
The technician was polite and professional. Explained what she was doing as she did it.
Friendly staff and on time with scheduling and appts.
IT was on time, professional and quick.
The staff and the technician were so friendly and professional.
I had a mammogram, bone density test, and ultrasound all at the same visit. Was very appreciative that I could schedule all my tests within one day. The staff was very professional and friendly.
The wait time was short, the sonographer gave me a lot of info and assured me that I could call anytime with further questions.
MRI done very professionally and timely.
The technician was kind, friendly and knowledgeable. She was patient and answered all questions asked to the best of her ability.
I didn't have to wait. The staff and tech were super friendly.
Am very impressed with this women's clinic. Wish I had discovered it years ago.
Although I arrived early, I was seen in a timely manner. The front office staff were friendly and helpful. The tech who performed the mammogram was professional.
Wait time was reasonable. Exam was completed successfully.
Efficient process and friendly staff
Excellent communication throughout procedure
The woman that called to explain the procedure and directions I needed to follow the night before, did not explain that the medicine I was to insert would cause cramping and bleeding. It took 3 times to get the balloon in for the hysterosonogrm.
The technician was thourough and I felt like she cared.
The technician was very patient, considerate, provided for my comfort and was very reassuring.
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