Kristin Overton, PA-C

Knowledgeable, helpful, courteous, and patience with my question.

07/21/2021

I love Kristin. She truly cares and is always thoughtful in her process.

07/20/2021

Staff was friendly and efficient; good COVID protocol practices in place.

07/17/2021

Shoulder Surgery

Friendly, courteous employees. I was treated with kindness. Knowledgeable and answered my questions

07/14/2021

Everyone I interacted with was friendly, professional and on time. Even though they were very busy, I wasn't rushed. Kristin took the time to answer all of my questions. She explained things to me very clearly. Great experience all around.

07/13/2021

The procedure gave me 90 % improvement

07/02/2021

My care has always been outstanding from this practice

06/30/2021

[Patient chose not to leave a comment]

06/28/2021

The doctor and office staff was friendly and professional; great customer experience.

06/28/2021

Kristin always listens she has a great sense of humor and she's a great clinician. Everyone in the office try's there best to make your visit pleasant. Thanks

06/28/2021

They were engaged, courteous and prompt.

06/23/2021

This was my first follow up appointment after surgery. Kristen answered all my questions I had and helped reassure that everything is going well in my recovery. She also set me up for starting physical therapy and helped me along in letting me know what I should and should not do. She also gave me some anatomical reference to the procedure And shared the x-ray view of my joint reconstruction. Overall I was very satisfied with the visit. Thank you.

06/22/2021

Care

06/22/2021

The PA was direct, competent, listened to me, explained things, and MOST IMPORTANTLY she was NOT FATPHOBIC towards me. I had put off this visit for over a year due to worrying about how I would be treated as a fat patient.

06/22/2021

I was seen right away with X rays and diagnosis. Got the cortisone shot and am feeling better. Outstanding service for a Friday afternoon.

06/22/2021

Kristin is thorough, X-rays taken, cortisone injection in elbow which relieved pain.

06/22/2021

she discussed the problem and came up with a method of treatment that day.

06/22/2021

very professional

06/14/2021

Always get excellent care

06/11/2021

I never have an issue there all the nurses and staff very perfessional and friendly you never have to wait long

06/11/2021

This location took extremely safe precautions when arriving for appointment.

06/08/2021

If I keep doing what I've been doing, I won't need knee surgery!

06/08/2021

I came in with a right knee/leg problem. xrays were done of my knee (had knee replacement in Oct. 2019) Showed that the knee was okay & was given exercises to do. Continued to get worse & was sent to PT which indicated I had a hip problem & not a knee problem.

06/02/2021

The visit was on time, and came up to my expectations. X-rays and treatment in a short period of time. Problem was resolved by this process. Kristin was right on the money.

05/31/2021

The PA took her time to explain my situation

05/31/2021

Office was on schedule; all questions related to surgery progress adequately responded to. Very satisfied

05/31/2021

I made an appointment to come in and see my doctor about two things, first, I wanted to have my knee looked at post surgery from 2019, additionally I wanted a Cortizone shot in my shoulder. I was told by the nurse who came in that Kristen was overbooked and that I could only be seen for one body part. First it is not my problem as a patient that you overbooked the patients causing me to not be seen for my medical needs. Very very disappointed. Also very disappointed that I was forced to take home a shoulder brace that I knew I would not be needing and now I am being told I cannot return it and I am being billed for $160 which is definitely Under dispute. Currently considering changing doctors, my experience with the procedures and the information was terrible. Kristin did her best and he's a good doctor.

05/31/2021

05/29/2021

Dr Overton took her time with me and explained everything about my shoulder. Staff was very nice too

05/29/2021

the best doc ever thank you.

05/29/2021

Good explanation about what to expect from injection

05/28/2021

The Drs, Aprn, and remaining staff are completely professional. I wouldn't go anywhere else

05/28/2021

From time entering office Staff and PCP/PA to leaving Office was very organized and friendly.

05/28/2021

I felt like I was treated as a person, not just a patient. Kristen was very patient and kind answering all my questions.

05/25/2021

I saw Kristin O. and she is professional, personal and highly skilled.

05/25/2021

I am still having problems with my right leg. The xrays showed no problem with the knee implant but wonder what is causing this recent stiffness & sometimes pain after one and a half years after surgery.

05/25/2021

Knee Surgery

They are very quick with getting you in and out with all information given about appointment.

05/13/2021

Kristin listened carefully as I described the pain I was experiencing, provided appropriate treatments, and the acute pain has been relieved for about three weeks now. She also consulted with Dr. Wasserlauf and made a referral for further assessment and treatment. She took my pain seriously and did not minimize it.

05/13/2021

As on previous visits, Kristen was professional, well informed about my surgery, and very pleasant to talk to.

05/13/2021

Total Shoulder Replacement / Total Reverse Shoulder Replacement

very knowledgeable and helpful to my situation

05/13/2021

Very informative positive visit. From the time I entered the offices, I was met with kind people, more than willing to answer questions and help.

05/13/2021

Kristin was very quick and efficient. She is also caring and helpful.

05/10/2021

Professional yet friendly personnel. I trust the information and knowledge of the Dr and PA Wait time for scheduled appointments has been long though I can't complain about the wait time as a walk in.

05/05/2021

Service and hospitality

05/05/2021

She showed me the x-rays and took time to answer all my questions although it became apparent that the information she gave me differed from what the occupational therapist told me to do at the hospital it was a bit upsetting that she thought I should not have been trying to use the arm at all while the occupational therapist had encouraged me to do the exercises as often as I could and go a little beyond

04/29/2021

Explanation of problem and recommendation of treatment.

04/28/2021

Had gel injected in left knee. Major increase in pain which is continuous. Am calling next Monday to tell Kristen that I can hardly walk now.

04/26/2021

Long wait time which I've never experienced before. I had another appointment which I was slightly late for.

04/26/2021

Took time to answer questions and showed me x-rays.

04/26/2021

My visit with Kristin was on time, very informative, and left me with good feelings about my progress after full knee joint replacement surgery. Kristin answered all my questions, and told me what to expect on the next months, and gave me some additional recommendations regarding my recovery.

04/20/2021

PA Overton knew what the next step should be.

04/19/2021

It was my second visit to get a cortisone injection in my left knee (first one was for right knee in February) and I met Kristin Overton for the first time. She was familiar with my situation from scans and prior summaries, and she gave me some insight into the condition of my knees.

04/19/2021

I gained understanding of my underlying problem.

04/16/2021

Kristin was very helpful and explained the procedure to me.

04/16/2021

Was able to ask questions and get detailed responses about different treatment options. Office was run very organized and everything was planned out before I left appointment.

04/13/2021

Employees in general Avery welcoming and friendly. Carries themselves very professional and people oriented.

04/07/2021

Was a 2nd opinion ... and some new insights were gleaned by me.

04/06/2021

Quickly identified the reason for my right knee pain.

04/06/2021

Very friendly staff informative professional.

04/06/2021

Kristin was thorough in her explanations and plan.

04/06/2021

All staff is very professional and courteous. The waiting time was just a few minutes. The doctor really listened carefully to me and provide logical feedback. The treatment and plan were exactly what I needed it.

04/06/2021

[Highly satisfied with] Competence of Dr. Kristin.

03/31/2021

I'm always highly satisfied with my visits there.

03/30/2021

I went to this post-op visit with Kristin Overton and I had my list of questions and/or concerns. She went over each one with me and explained the reasoning behind her response. I felt like she took plenty of time to make sure I had complete understanding of my surgery.

03/15/2021

Cortisone Injections

[Are you highly satisfied?] Yes. Very calm quiet atmosphere. Very relaxed to receive cortisone injection in shoulder. Process was well received by me for the pain in my shoulder.

03/09/2021

Pain went away quickly

02/26/2021

She understood my pain issue and offered solutions (cortisone shoot and PT) and now feeling much better.

02/26/2021

Dr. Overton is highly professional. She doesn't hurt me, lol. The Doctors that I use in this association are amazingly good. Good bless

02/26/2021

Pre-Operative Evaluation

Very pleasant answers questions I asked.

02/26/2021

Viscosupplement Injections (Synvisc / Euflexxa)

Doctor was thorough, patient and competent. A very satisfying visit.

02/24/2021

No wait. On time and quick visit.

02/23/2021

I came a day early for my appointment by mistake and because of the weather forecasted for the correct appointment day they squeezed me in early instead of having me cancel.

02/23/2021

Everyone I came in contact with was very professional, helpful and friendly. You just know they take pride in what they do.

02/23/2021

She was attentive, listened to me and took steps to take the pain away.

02/22/2021

They want the best for their patients.

02/19/2021

Kristin was amazing!!

02/16/2021

They all were very nice and friendly and took me in right away.

02/15/2021

Fast service, polite staff, quick diagnosis, great recommendations to injury repair and pain reduction.

02/12/2021

Thorough and professional.

02/10/2021

PA Kristen ordered an MRI. The shoulder isn't getting better, it seems like the right course to getting to the root problem.

02/09/2021

Professional, knowledgeable, and the visit was well handled by the doctor and staff.

01/31/2021

Staff, especially Kristin, have always been extremely helpful and polite. I have always been seen on time, and questions I may have had were always answered in full. All are extremely polite and prfessional.

01/30/2021

[Highly satisfied?] Yes.

01/26/2021

I just like the customer services that this office provides

01/26/2021

Total Shoulder Replacement / Total Reverse Shoulder Replacement

[Highly satisfied] Because it worked spectacularly my pain knee was resolved.

01/24/2021

Feel the post op process could be a little better coordinated and information more free flowing to the patient to properly manage each stage post op.

01/19/2021

First time using Zoom. I was patiently walked through the process. Kristin Overton is extremely pleasant and humorous yet competent and professional.

01/19/2021

I had to get a cortisone shot in both of my knees and it wasn't a bad experience it didn't hurt that much.

01/12/2021

All staff were very professional, organized, on schedule and informative.

01/12/2021

Kristin has gotten approval for more shots for my bad knee. She drained excess fluids and gave me the shot. I am approved for every three months for a while, probably a long while....it helps me walk and I'm happy as surgery is not a viable option with my history of blood clots...

01/12/2021

She explained everything and answered all my questions. Took time with me and I did not feel rushed.

01/04/2021

Polite & efficient.

01/04/2021

On time and got service requested.

01/01/2021

Kristen answered my questions and was encouraging about my recovery.

12/08/2020

Seen promptly. Clinician was friendly and empathetic. Clinician took time to explain care and any referrals.

12/08/2020

Seen promptly by very pleasant and competent clinician.

12/08/2020

Seen promptly. Clinician answered all questions. Clinician friendly and empathetic and encouraging.

12/08/2020

Professional and very kind. Her staff is the best too.

12/08/2020

Was taken right away, had x-rays done, and met with Kristin to analyze the x-rays.

11/18/2020

Kristin Overton, PA always addresses my concerns and she is very knowledgeable and professional. I always feel I am in good hands. Thank you Kristin!

11/17/2020

Got an appointment quickly. Was X-Rayed immediately. Provider listened well and answered my questions.

11/17/2020

Very efficient.

11/17/2020

Monica was a huge help. She was extremely helpful and kind. She also took a lot of time to get my sling on and feeling good. My other sling has just fallen apart. Kristin PA- she also was helpful by checking my brace before and after. Thank you both for getting me on track....again.

11/10/2020

Confirmed what hospital had told me. Was very pleased someone could see me the day I called.

11/10/2020

Kind, safe environment.

11/10/2020

It met my expectations for a doctors' visit, knowledgeable about my surgery, friendly. And responded to all my questions.

11/08/2020

Genuine concern for my situation.

11/08/2020

Kristin always provides stellar care...knowledgeable, professional, and caring.

11/02/2020

The staff are very kind.

11/02/2020

Professional, competent, and friendly service by everyone.

11/02/2020

Kristin answered all of my questions. She was very proficient in giving the shots.

11/02/2020

Everyone was very polite and there was very little time spent in the waiting room. Plans were in place to minimize patient to patient contact which was appreciated.

10/27/2020

I was never really given a plan for my shoulder. I felt as if I was making all the calls and I wasn't even given a sling, just was told it's bone and should heal. I was then given PT exercises which doesn't make much sense for a broken bone.

10/27/2020

Kristin was very thorough and made me very comfortable.

10/27/2020

The staff was wonderful. They listened and explained everything. And they were extremely kind.

10/25/2020

[Highly satisfied] because I finally found a place where the treatment that she used for me worked. It helped with the pain.

10/21/2020

The staff was courteous and competent. As a new patient being seen on an emergency basis, I felt at ease and was taken care of promptly.

10/21/2020

Very attentive and detailed explanation

10/21/2020

Quick service, pain relief.

10/17/2020

[Highly satisfied with] The reassurance that everything was going fine.

10/16/2020

Timely, efficient, knowledgeable and pleasant during the total experience.

10/11/2020

I did not have to wait. Kristin was excellent.

10/10/2020

Knee Surgery

I did tell Kristin at my post op visit that everyone who works for Advanced Orthopedic is so nice and patient. In my short time being at patient through this group I have not once had any employee be rude or snippy. Felisha, Dr. Wasselauf's clinical coordinator is the BEST! I believe her name is Monica, the X-Ray tech (blonde hair, really bubbly personality) is also really good at her job. Kristin Overton is not only nice but she actually has a bedside manner for a doctor- she keeps it real but also has personality. I will also add that Dr. Wasselauf called me two days after my surgery to check on me and explain a few things in further detail which I really appreciate. It's nice to be treated as a person and not just a patient.

10/07/2020

10/07/2020

The office and staff treat me so well.

10/07/2020

So many questions and no answers from any of us.

10/03/2020

Sent follow up email no response it's been 8 days

09/29/2020

La Dra muy amable con mucha paciencia me indico los proximos pasos The very kind Dr. with a lot of patience indicated the next steps

09/29/2020

She did what she is supposed to do and treated me well.

09/28/2020

Prompt, Courteous and easy experience.

09/28/2020

Kristen was honest and thorough in her exam. We were given other options after she conferred with Dr. W.

09/28/2020

Staff was engaging and informative. Wait time was minimal. Felt that K. Overton's questions, exam and explanations were thorough.

09/28/2020

I thought I was going to see the surgeon for my first post-op appointment.

09/28/2020

Anterior Cruciate Ligament (ACL) Repair

Personal attention. Friendly yet professional. Listens to what I have to say.

09/28/2020

Shoulder Surgery

09/25/2020

Caring people.

09/24/2020

The wait was short and Kristin was friendly and professional.

09/20/2020

Kristin was thorough and answered all of my questions. I received significant guidance.

09/14/2020

The PA listened to me, explained what treatment was needed for my problem. I did not feel rushed.

09/13/2020

My problem was resolved. I don't have pain when walking.

09/02/2020

The PA was very knowledgeable and caring.

09/02/2020

Process explained clearly, all questions answered to satisfaction

09/01/2020

Total Shoulder Replacement / Total Reverse Shoulder Replacement

Everyone was great and very professional.

08/31/2020

Overall care is very good. [Single best thing is...] Concern and advice.

08/30/2020

The doctor is very easy to deal with, and I respect her diagnosis opinions and treatment plans....She thinks long range, not just for the moment. This is the best my leg has felt in several years.

08/26/2020

Kristin understands her patients and makes them feel very comfortable. [Single best thing is...] Little to no pain.

08/25/2020

They were very professional and liked the way I was treated and prompt with their appointments. It works, my knee was swollen for the 1st day as expected but placed ice pack over it and within two days I was feeling good with my knee. Thank you.

08/22/2020

My doctor treatment was well accepted.

08/20/2020

Very pleased with the care given to me while I was there.

08/20/2020

very straight to the point and in agreement

08/20/2020

Kristin is always pleasant and caring.

08/19/2020

Kristin is beyond wonderful along with the entire staff.

08/19/2020

Visit was very good. Had to repeat x-rays. [Single best thing is...] Being told I was ahead of my expected progress.

08/19/2020

Knee Surgery

Answered questions.

08/19/2020

Total Shoulder Replacement / Total Reverse Shoulder Replacement

Medical Assistants were very respectful and I kind of get part of the answer to what's going on with my knee. Now my next visit should be final conclusion, hopefully.

08/18/2020

I love Kristin and Dr. Wasserlauf. They are really good at their job. You know you will always be treated with respect and kindness. And they are very honest. I didn't need my shoulder drained again and it's doing great.

08/18/2020

Total Shoulder Replacement / Total Reverse Shoulder Replacement

Quick service for future surgery

08/15/2020

Prudent approach to my shoulder issue. Listened well and took time evaluating my shoulder. Very professional!

08/15/2020

She answered everything I want to know and checked me out. Very professional.

08/13/2020

I'm very please with the PA-C that was assigned to me. I like her spirit and energy.

08/13/2020

All staff were pleasant and professional. Kristin was very engaging and thorough during my examination.

08/11/2020

She is a great PA-C and very professional.

08/11/2020

Professional informative and friendly. Made an appointment for next visit in timely manner.

08/11/2020

Kristin spent a lot of time answering the many questions I had. She has a great personality and made me feel very comfortable.

08/10/2020

Friendly , professional. My situation was clearly explained and what can help to improve it was provided.

08/08/2020

Kristin did a thorough exam and answered all my questions. [Single best thing is...] Finally being able to have the surgery.

08/04/2020

everything was very basically explained. Also good treatment plan.

08/04/2020

Very kind, explained the options. No double talk. Suggested well thought plan of action.

07/29/2020

PA was very professional and explained procedure well.

07/29/2020

Answered my questions and made sure I was ready to have case closed.

07/22/2020

Great service & all of the staff was very friendly.

07/22/2020

Well reason be Kristen was very professional and made me feel relaxed as much as I didn't want to she assured me that the shot will help with the pain and it was a good call as much as I don't like needles. No pain after the few days like she says.

07/22/2020

Was able to see me on relatively short notice and had x-rays and diagnosis.

07/22/2020

I was comfortable with my exam and all my questions were answered. I love Kristen and always feel that she listens.

07/22/2020

[Highly satisfied?] YES

07/21/2020

My physician was pleasant and addresses my concerns. [Single best thing is...] My physician was straight and to the point.

07/14/2020

The competency of the staff. THEY ACTUALLY LISTEN AND RESPOND APPROPRIATELY TO THE PATIENT'S CONCERNS. This goes for everyone from front desk people to the surgeons.

07/10/2020

[Highly satisfied with] The care and explanation. I was feeling much better when I left.

07/08/2020

Good office protocol. Kristin explained what to expect during the procedure and answered my questions.

07/06/2020

Because up util now no one has called me about another appt. to come in and do what Dr. Overton said will happened.

07/06/2020

I was treated courteously, complaints were patiently heard, and treatment options thoroughly explained.

07/06/2020

Question answered.

07/02/2020

Kristin was attentive and patient. She explained my issue in a clear and easy to understand manner. I did not have a procedure or treatment.

06/26/2020

Timely follow up and caring about the patient.

06/24/2020

Staff is professional (not always friendly) bit these are difficult times .... Kristin is wonderful .... a true professional ....

06/24/2020

Kristin is very professional and did a great job with explaining my condition and options for me. She is caring and listens to all my questions.

06/16/2020

[Satisfied?] Yes.

06/16/2020

Kristin is pleasant, competent and focused. I appreciate her input into my choices for my sore shoulder and her suggestions for treatment.

06/16/2020

Complete total care, I left much satisfied.

06/16/2020

Safe environment.

06/14/2020

The PA was very patient and answered my questions. Explained everything.

06/13/2020

Shoulder Surgery

This was a follow up to a video appointment. Kristin gave me a shot of Cortisone in my knee which seems to have helped somewhat. Check in was a little wierd. Got to discuss future shoulder surgery timing with Dr. Wasserlauf and Mary Ann.

06/11/2020

Professional care, demeanor. communication skills. The comfort level provided by the doctor. The Doctor took the time to hear my concerns and listened carefully. She was not looking at her watch for the next patient time!!

06/06/2020

Question was answered on upcoming surgery.

06/02/2020

Total Shoulder Replacement / Total Reverse Shoulder Replacement

There was no waiting time, pleasant staff, knowable staff, and all my questions were answered.

06/02/2020

This visit set up my shoulder replacement.

05/18/2020

Great service by a professional that listened and understood.

05/15/2020

Short wait time and competent evaluation of injury follow up.

05/15/2020

Well Ms. Overton was pretty straight forward explaining what's going on why I'm feeling discomfort in my shoulder after her exam and follow up to make sure I was doing well and setting goals and treatment plan.

05/12/2020

On time, the room was very clean.

05/11/2020

Appropriate feedback/answers to questions.

05/11/2020

First of all there was great miscommunication about the check in process amid COVID19 prior to and the day of my appointment. I was told to call from parking lot and wait in my car. I was never able to connect by phone with anyone in the office and after waiting in my car for 15 mins., I finally walked inside and was told the check in process was different than what I was told. Just poor communication overall. Also, to my dismay I did not see the provider I was scheduled with which was Dr. Wasserlauf. It would have been nice to be notified of this in advance or to be given the option to see an alternative provider. I felt put on the spot and like I didn't have a choice- was not thrilled by this. Lastly as personable as Ms. Overton was, her technique was much different than my experience with Dr. Wasserlauf - more painful. When I left the office I was in extreme pain for a good hour and a half until some tylenol I took kicked in. I did not experience that degree of post op pain after my injection with Dr. Wasserlauf.

04/20/2020

All questions answered in a kind, caring, thorough, friendly manner.

04/20/2020

The patient service was prompt and detailed.

03/26/2020

The entire office staff was friendly, polite & welcoming. Also, Ms. Overton really listened to me. [Single best thing is...] No pain in my left shoulder after the cortisone shot!!!!

03/25/2020

My visit was great! Even though I had to get a shot in my shoulder, I enjoyed a laugh with the PA's assistant. I truly dislike needles but when the assistant walked in with the medication, I gave her a look and asked if she was administering the shot. Her response was priceless and we laughed out loud!

03/25/2020

Takes time to [tend to] my condition. [Single best thing is...] The pa/doctor were very attentive.

03/25/2020

Personable, thorough, presented options in chronological order, spoke to me in a deliberate, caring manner, responded to all my questions. [Single best thing is...] The prescription she suggested seems to be helping.

03/20/2020

Kristin provided clear, straightforward information and answered my questions fully. [Single best thing is...] Reassurance about making progress.

03/09/2020

Kristen took the time to explain what was going on, and reviewed the treatment options. She truly cares about my outcome. [Single best thing is...] The education provided by Kristen

03/09/2020

She was competent and pleasant to deal with.

03/09/2020

Is always very nice and professional, also she is very knowledgeable about the issues you're having.

03/07/2020

Short wait, excellent care. Thorough and knowledgeable staff. Positive attitudes!

03/06/2020

[Single best thing is...] The fluid draining relieved some of the discomfort. She provided information about the condition, including possible next steps. The draining of fluids from the knee was conducted as expected.

03/03/2020

Service, personality. Professionalism, and communication skills are amazing

03/03/2020

Kristen really helped relifed the pain in my knee. The combination of shots, physical therapy and short term meds were a good perscription.

03/02/2020

Detailed explanations to our questions.

03/01/2020

[Single best thing is...] The explanation and knowledge of the professional, because my PA explained things throughout.

02/28/2020

Because she listened to me and helped by recommending a cortisone shot which I needed. The cortisone shot has alleviated a great deal of the pain.

02/27/2020

Kristen is a great communicator and listener. I value her knowledge and 'bedside manner'.

02/27/2020

The nurses who originally brought me in from the waiting room had the wrong person. There was another Susan and they had the wrong chart. The PA exam went very well. [Single best thing is...] Kristen Overton's examination, evaluation, and prescription to start PT for my shoulder injury.

02/27/2020

Speed of getting into the office, great staff and straightforward explanation of what was happening.

02/27/2020

The provider was pleasant and took the time to listen to my questions and concerns, offering a choice of treatment options, taking into consideration my personal preferences and previous history.

02/27/2020

All my concerns were answered, my condition was explained to me thoroughly and treatment was offered and administered. [Single best thing is...] Given an option to try a procedure before being offered surgery as an only result.

02/27/2020

The timing was efficient, the follow on information was explained well. The stitch removal went smoothly.

02/27/2020

Took me right away. Explained the procedure. Well executed treatment. PA was very thorough and professional. Nurse was great as well. [Single best thing is...] It worked. Relieved some of the pain.

02/26/2020

PA was pleasant, informative, and responsive to my questions.

02/25/2020

Because I experienced only a partial relief of my pain. Kristen did not feel that it was advisable to drain the baker's cyst behind my left knee, and she said that it may drain in time after she removed fluid from the front of my knee point. So far, that has not happened.

02/24/2020

Kristen is beyond wonderful! Explains everything, is patient, and was compassionate and gentle!

02/24/2020

Shorter wait time than sometimes.

02/24/2020

Everything went as planned it was very timely and courteous. The entire process was well orchestrated plus the operation went well and I seem to be progressing according to the schedule.

02/24/2020

She listened, was patient, answered all questions and discussed options.

02/24/2020

Short waiting period and immediate diagnosis after having x-rays by a very warm and friendly technician duo. The PA, Kristen, was understanding, informative, supportive and convincing. I took her suggestion to try a cortisone shot to see if my condition would improve.

02/24/2020

Kristin explained me nicely. All staff nice and respectful.

02/24/2020

Excellent follow-up care. Still recovering.

01/30/2020

I just want to know the decision about if there's going to be a knee replacement surgery or if it can be avoided woth different method.

01/24/2020

Was seen on time - had an injection - very professional.

01/24/2020

I don't feel my current problem was given enough attention.

01/22/2020

Everything was perfect as usual. Very positive and friendly

01/20/2020

Always enjoy visiting Kristin she is a wonderful professional answers my questions with patience

01/20/2020

Dr Overton was kind pleasant and explained all treatment I received. I felt like she was truly interested in my reason for visit and open to any concerns I might have.

01/20/2020

She asked if I wanted to try a different medication so I did and it work better than the other medication I'd had. [Single best thing is...] The x-rays and telling me where my pain was and what can I do to keep it to a minimum.

01/14/2020

Going for a different procedure for my knees, therapy.

01/13/2020

Given shot in knee. [Single best thing is...] Not painful.

01/13/2020

Very thorough. Answered all my questions.

01/10/2020

Kristen is Wonderful

01/10/2020

excellent service

01/07/2020

Kristen was very informative.

01/07/2020

Kristin was professional, explained what she was going to do (needle in each knee to quell pain), and there was minimal pain.

01/07/2020

Por el trato hacia mi persona [For the treatment of me].

01/06/2020

As a walk in, my wait was relatively short. I was seen quickly, was able to get my x-ray and results immediatley, and the needed brace. [Single best thing is...] Kristin!

01/06/2020

Questions regarding my recovery of motion were answered to my satisfaction.

01/06/2020

I was satisfied because the doctor explained to me that there is nothing else they can do but surgery so I know that a few more months I will be given injections and then ultimately I will have to go for surgery! I don't want to have it and I am looking in alternate solutions.

01/06/2020

Not sure what is happening and am not quick to take her advice about another injection. Would rather talk to Dr. Wasserlauf first.

12/28/2019

I'm still experiencing a lot of pain, can hardly walk.

12/23/2019

Kristen answered all my questions & believe that I now have sufficient information & know the options about seeking further treatment or continuing on with my current physical status.

12/23/2019

I am very pleased with the staff, nurse and the doctor, very professional.

12/23/2019

Excellent care and everything was explained very well. [Single best thing is...] No surgery needed.

12/23/2019

I was called in within five minutes of checking in. I was questioned about my injury in detail. I received xrays right away. I was able to express all of my concerns and they were patiently listened to along with recommendations. [Single best thing is...] Being able to have my concerns heard and understood. Knowing how well the staff know me and my history.

12/23/2019

Everyone in the office is very nice, everything is explained clearly and all my questions answered.

12/22/2019

Surgery was able to be scheduled to meet my needs, Dr. Wasserlauf was excellent, procedure went very well.

12/22/2019

Post op visit went well and I'm on the mend. My knee is fixed.

12/21/2019

Excellent Care

12/20/2019

On time, professional and caring.

12/19/2019

Totally different experience this time. Check-in was easy. People were friendly. The receptionist accommodated my request to try to be seen early. All good this time! Kristin is excellent. Knowledgeable, efficient, caring and friendly. Very satisfied.

12/18/2019

Competent and professional; did not feel rushed in any way; felt all my concerns were listening to and responded to; have faith in the provider.

12/18/2019

Prompt, courteous, intelligent, service. X-rays and a thoughtful exam was done.

12/12/2019

Very professional and friendly

12/12/2019

Discussions were concise and to the point. Kristen maintains her professionalism, yet has a warm approach and is totally attentive to patient concerns.

12/09/2019

Dr. Wasserlauf and Kristin are very caring and attentive to the issue I am facing with my knee and working towards getting me comfortable for surgery.

12/05/2019

Total Shoulder Replacement / Total Reverse Shoulder Replacement

The person taking x-rays did not use a lead shield when taking images. I was crying so hard throughout the process that I wasn't able to say anything. I asked if I could possibly have an injection of any kind or something to help with the extreme 10/10 pain I was feeling and I was sent home with a prescription for naprosyn. I asked the PA for information to determine if I could see a doctor in that group because I had previously seen Dr. Kimmel (who missed a tumor on my kneecap after me repeatedly telling him something was wrong, requiring me to have a second knee surgery in 2018). I was told I'd be contacted on Monday but I never heard back. I found another surgeon to provide a second opinion but my appointment is not until Friday. I have been in complete agony all week and besides giving me an immobilizer for my arm, nothing at all was done to treat my pain.

12/03/2019

As always Kristen is very thorough, answers all my questions and I never feel rushed.

11/28/2019

SUPERIOR CARE. DIAGNOSED AND TREATED PERFECTLY.

11/28/2019

With all of my visits, both pre and post op, the staff has always shown a real concern for progress and the best treatment.

11/27/2019

Provided relevant information. Less knee pain after cortisone shot.

11/27/2019

I was cared for on the spot

11/27/2019

Required amount of time for questions and visit accomplished.

11/27/2019

I got results and answers. It was fast and I wasn't waiting around for hours. I also got relief from my pain.

11/26/2019

Kind heart kind hands and very gentile. I give her two thumbs up.

11/25/2019

I was able to get an appointment very quickly that worked with my schedule. Kristin was professional and thorough. I liked that fact that my provider was female and familiar with my issue.

11/25/2019

They where able to assess the problem.

11/25/2019

Everyone was very nice

11/24/2019

Starting with informative and positive phone call inquiring about the facility and ability to see my Dad that day, to the reception area "service with a smile" and bright environment, to the nursing staff's attentive and cheerful attitude with my Dad, to Kristin herself...was a seamless and gratifying experience. They all recognized my Dad's dementia and level of pain, treated him respectfully and with humor, making a stressful experience so positive for him and me as his daughter and caretaker. Reacted to his situation, provided care as well as followup information for future treatment and visits. Not enough superlatives to say thank you and well done!

11/22/2019

Appointment was made to determine the cause of the Pain in my right shoulder. & any possible treatment options. Had total replacement in January 2009. Took x-rays but never did hear about any specific causes for the pain I am now experiencing!!!

11/22/2019

Everyone is very attentive and caring. There is a friendly atmosphere.

11/20/2019

11/20/2019

I find Kristin to be very professional and competent! Good listener and kind!

11/16/2019

I was given an appointment within a couple days of calling. Every staff member is always friendly and always ready to help. The service is top notch.

11/15/2019

Treated nicely and with respect. Made to feel like my shoulder was very important to them.

11/14/2019

Kristin assessed my recurring tendinitis and gave me a shot to relieve the pain I'd had for the previous 10 weeks. I was seen quickly, Kristin Overton was caring, efficient, professional and thorough.

11/14/2019

Professional, friendly service.

11/12/2019

Quick and efficient.

11/12/2019

The wait was not long, was seen within an hour of arriving. Everyone was friendly.

11/11/2019

Kristin is awesome. She really listens to you and strives to make you feel comfortable. I like her a lot.

11/08/2019

Answered all of my questions and was very informative of things I should expect

11/04/2019

Total Shoulder Replacement / Total Reverse Shoulder Replacement

Diagnosis was made and everything was explained thoroughly. Kristin took all the time necessary to answer our questions.

11/04/2019

Kristen took a lot of time with me and answered all my questions thoroughly

10/28/2019

Quick process, understandable

10/22/2019

Answered all my questions, showed me my x-rays and explained what she saw and thought was the cause of my pain.

09/05/2019

Pleasant PA. Fast service. Operation performed expeditiously with minimal discomfort. Felt better afterwards.

09/04/2019

Appt. was on time-procedure was timely and Kristen explained just what the procedure entailed. I was told it could take up to 2 wks. for the procedure to 'kick in' and to be patient and it did work close to the 2 wk. time frame.

09/04/2019

PA explained clearly what my problem appeared to be. She wrote a prescription (meds and therapy). Great bedside manners. PA appeared to have good knowledge of her field and explained it in a way that I could understand.

09/03/2019

Kristin Et al. were sensitive to my needs and concerns. The personnel were amazing.

09/03/2019

Follow up and next steps were clear and reasonable, thoroughness of appt, all questions addressed, not rushed out the door

08/31/2019

Rotator Cuff Repair

PA Overton was excellent - professionally and personally. She was thorough and gave me all the time I needed for discussion.

08/31/2019

I am thoroughly satisfied with my surgeon, Dr. Wasserlauf, and his assistant, Kristen. I was petrified going into this surgery, but I am now pain free and have been told by many what a beautiful job Dr. Wasserlauf did.

08/30/2019

All of my questions were answered. A thorough exam was done. Pain issues were discussed and switched to another medication which was more effective. Discussed continuance of therapy including progression to independence.

08/18/2019

The PA was friendly and the procedure went well.

08/17/2019

Competence, courtesy, patience, respect. The curse of treatment prescribed has started to show very positive results.

08/14/2019

Finally found out what is wrong and causing my pain. Found that my replacement knee was in fine shape, problem is bursitis.

08/13/2019

Kristen answered all my questions about what I could do at this point and what I should avoid for a little longer. She always makes me feel comfortable and wants to know how I feel about my progress. [Single best thing is...] Probably the fact that from the minute I woke up from surgery I have never experienced one minute of pain without drugs.

08/13/2019

I was seen right away at the end of the day and they took their time with me and I did not fell rushed out the door.

07/22/2019

Kristen is very thorough and takes time to answer my questions. My reversed shoulder replacement so far has been successful and in the one month since surgery, I have not had ONE minute of pain.

07/21/2019

Kristin is very professional and thorough

07/21/2019

Kristen was attentive and recognized the problem. She consulted with the Dr. and a decision was made.

07/20/2019

No wait and Kristen is wonderful! [Single best thing is...] I did not need to have my knees aspirated!

07/18/2019

Quick & informative.

07/18/2019

My interaction with the staff was wonderful, very friendly and professional. [Single best thing is...] The proscribed treatment helped alleviate my problem.

07/17/2019

Explanation of procedure and friendliness of the staff [Single best thing is...] Quick

07/17/2019

Ms. Overton is responsive and knowledgable.

07/04/2019

The professionalism and excellent communication of the staff; the care with which the procedure was performed.

07/03/2019

There were actually two visits within the week when I went. Dr. Miles and PA Overton were nice and seemed knowledgable. However, it was my understanding each time that I was making an appointment with Dr. Wasselauf.

07/01/2019

[Highly satisfied with] Knowledge and Attentiveness.

06/16/2019

Great doctors and nurses. [Single best thing is...] Making me feel better.

06/13/2019

The staff was able to ease my problem. They were very kind and knowledgeable.

06/12/2019

Kristen took the time to listen to and answer my long list of questions and concerns following my surgery. She informed me of what to expect over the next several weeks. I did not feel rushed with my appointment and felt more in control of my further treatments. [Single best thing is...] Following my surgery, I expect to have full use of my knee.

06/11/2019

Rotator Cuff Repair

Taken at appt time and all questions and concerns answered with care and concern.

06/11/2019

Excellent experience!

06/11/2019

How the visit felt rushed. I was not given an opportunity to ask questions or for the PA to see what I hoped to accomplish.

05/29/2019

Everyone was prompt and cordial. [Single best thing is...] I was told exactly what would happen and how the cortisone works.

05/26/2019

Received good service. Received shot in the knee that was not painful.

05/25/2019

Sheena acknowledged me in the waiting room, which let me know they knew I was there. She also checked in at the end of my appointment, as she helped with a medical note I needed. Kristin is wonderful - very personable and really took time with me. She doesn't make me feel rushed and I'm comfortable to ask any questions. The staff: Dr. Wasserlauf, Kristin and Sheena are a great team. Dr. W and Kristin are very kind and really seem to listen to you as a patient. In my four visits, I feel they take the time with me and aren't just rushing through a cursory check up.

05/16/2019

Provided new solutions to my knee problem. [Single best thing is...] Explanation of what the next steps would be to remedy pain in the knee.

05/16/2019

I have worked with Kristen before. She knows my history. She is very patient, understanding and was able to answer all of my questions. [Single best thing is...] Explaining everything that would happen with my upcoming surgery. Waiting to allow processing and questions. Did not hurry to get it over and done.

05/16/2019

Kristin is working with me on resolution to my problem with new hip pain.

05/10/2019

Kristin is thorough and intelligent and answered all my questions.

03/30/2019

They are very good, at what they do.

03/21/2019

They listen to me and treat me real good. Excellent Doctor. Took the time to listen to me and ask how I was doing.

03/12/2019

You wait forever in that waiting room to see the doctor every time they are running at least 45-60 min behind.

02/28/2019

Quick in and out. PA was very friendly and knowledgeable.

02/20/2019

Kristen was great at treating my wound. She chose the right treatment for my wound and don't have a scar to show when I recount my adventure. Dr. Wasserloff also took care of a follow-up visit which was why I came to your clinic he did an excellent job. No pain & quick healing.

02/18/2019

Kristin is kind, exceedingly knowledgeable and thorough. I appreciate her attention and the way that she defines my recovery expectations. I appreciate the way that Kristen attended to me. She did not make me the "silly old hypochondriac." She thoroughly explained what I should expect after each visit, and I was impressed with her knowledgeable, yet gentle attention during each visit.

02/12/2019

Dr. Wasserlauf and Kristin Overton were very specific about the surgery, caring and answer all of my questions.

02/06/2019

Total Shoulder Replacement / Total Reverse Shoulder Replacement

Professional yet friendly interaction. I was taken in for my appointment quickly and the [procedure] for my knee was done within minutes. Procedure was done with an ultrasound so that the injection was placed correctly.. Quick and very little pain.

02/06/2019

Clear explanations and directions. compassionate manner.

02/06/2019

Very friendly staff, did everything they said they would

02/01/2019

Forgotten in waiting room. Excessively long wait time to be seen for appointments.

01/07/2019

Wait was on time, no delay. Kristen and her nurse were very professional, had xrays done before seeing her, diagnosed problem, did the procedure very timely. Everything was done professionally, timely and making sure that the patient feels better. Kristen diagnosed the problem quickly and was able to complete the process with as little pain as possible and my knee feels much better

01/02/2019

Appointment was on schedule. Very efficient and painless.

12/27/2018

I received relief from the treatment. It was just dialogue between myself and the PA-C.

12/07/2018

Found out the problem and relieved the pain. Left the office with decreased pain.

12/07/2018

Kris was very helpful. She was honest about my options for the severe arthritis in my shoulders, presented information in an understandable way and was able to help me get the temporary relief I needed for travel.

11/22/2018

Consideration of my pain. Personal interest...excellent care in every way.

11/14/2018

Procedure was quick and painless

11/12/2018

Christine was very professional and explained everything very well to me. DR. Wasserlauff did a excellent job on my shoulder surgery

11/09/2018

Staff is great! My shoulder still has considerable pain. I believe steroid helped some with inflammation but the severe pain during certain movements hasn't decreased.

09/08/2018

Kristen made me feel she was sincerely concerned with the progress of healing and made sure I understood the home therapy I was to follow. She gave me a prescription for therapy if I felt I needed it. I needed to call her with any concerns or questions I have. She takes the time to listen to your questions and concerns. Having X-rays and knowing my ankle wasn't fractured.

09/07/2018

No resolution to bone spur pain, referred me to another PA in the office. Wanted cortisone injection, was told the procedure was very painful and might not help. Told to continue to take Aleve.

08/23/2018

I waited about 10 minutes and I was the first patient of the day. The PA and her medical assistant are excellent. Front reception staff could use some customer service training.

08/16/2018

Great service, great PA, and great cast application! Helped me exactly with what I needed!

07/27/2018

Very knowledgeable staff.

07/27/2018

Short wait time I was experiencing pain in my hip - short wait time for the x-ray and under 2 hours for the entire visit

07/14/2018

The staff, from the front desk to the provider, were kind, caring and competent.

07/14/2018

Professional, friendly, careful. Answered questions, Explained

07/02/2018

06/20/2018

She's a great Doctor and takes time with you.

06/14/2018

She was knowledgeable, very friendly, and saw me right away.

05/22/2018

On this visit i was able to get PT which i really needed, i think the doctor listen to what i was saying regarding the pain i was having. A X-ray was taken , that showed me what was happening the reason i was having pain./ Medication was provided to help me deal with the pain.

05/11/2018

I was pleased when the practice could access my x-ray from a few months back. The PA was able to make an accurate assessment without repeating anything. and I was able to be treated promptly.

04/18/2018

Dr. was very helpful in locating my problem.

04/12/2018

04/03/2018

very careing staff. TREATED VERY WELL BY ALL STAFF

04/03/2018

Staff is A plus. Injection in the knee was pain free. Couldn't be more pleased

03/27/2018

Kristin is professional and very knowledgeable. She conferred with Dr. Bissell in regard to a question and works closely with him. I felt like I got "listened to" and cared for well.

03/22/2018

We have had only great experiences with Kristen Overton and Dr Waserlauf. Our other daughter Ashley was a patient also. We have referred 2 other Family members to this office with the same great experiences. All of us live a hour away and have other choices for who we can see for orthopedic medicine. We feel this office and staff are the best in the business and will continue to use there services as needed. We are never rushed and all questions are answered.

03/14/2018

her concern for my recovery

03/13/2018

Felt like I was in good hands. Satisfied with analysis of xrays

03/13/2018

Caring doctor.

03/13/2018

Overall staff courtesy. Prompt, pleasant and thorough

03/12/2018

Having the ability to combine what could have been two visits into one. I came in the office in pain and left feeling like I could move again.

03/07/2018

Ms. Overton was very personable and knowledgeable of my condition. She asked what I thought were insightful questions to assess my progress.

03/04/2018

no issues from setting up first visit and all follow ups.

03/02/2018

Professional highly skilled performance with a caring and personal demeanor.

03/02/2018