I was never really given a plan for my shoulder. I felt as if I was making all the calls and I wasn't even given a sling, just was told it's bone and should heal. I was then given PT exercises which doesn't make much sense for a broken bone.
The staff was wonderful. They listened and explained everything. And they were extremely kind.
[Highly satisfied] because I finally found a place where the treatment that she used for me worked. It helped with the pain.
The staff was courteous and competent. As a new patient being seen on an emergency basis, I felt at ease and was taken care of promptly.
[Highly satisfied with] The reassurance that everything was going fine.
Timely, efficient, knowledgeable and pleasant during the total experience.
I did tell Kristin at my post op visit that everyone who works for Advanced Orthopedic is so nice and patient. In my short time being at patient through this group I have not once had any employee be rude or snippy. Felisha, Dr. Wasselauf's clinical coordinator is the BEST! I believe her name is Monica, the X-Ray tech (blonde hair, really bubbly personality) is also really good at her job. Kristin Overton is not only nice but she actually has a bedside manner for a doctor- she keeps it real but also has personality. I will also add that Dr. Wasselauf called me two days after my surgery to check on me and explain a few things in further detail which I really appreciate. It's nice to be treated as a person and not just a patient.
La Dra muy amable con mucha paciencia me indico los proximos pasos The very kind Dr. with a lot of patience indicated the next steps
Kristen was honest and thorough in her exam. We were given other options after she conferred with Dr. W.
Staff was engaging and informative. Wait time was minimal. Felt that K. Overton's questions, exam and explanations were thorough.
I thought I was going to see the surgeon for my first post-op appointment.
Personal attention. Friendly yet professional. Listens to what I have to say.
