Kristin was great! Very professional and enjoyable to be around. She answered all my questions and I look forward to more beautifying treatments in the future! I'm beginning to see some results from the Ultherapy procedure.
It was a good experience and I would definitely use you again. My only concerns: office staff was openly gossiping where I could hear them. I had the feeling they would start talking about me after I left the office. Also, it is difficult to get them to respond to emails. Lastly, I would have loved a follow-up call after my procedure just to check and see how I was doing.
Excellent doctor and staff - very professional
Staff were kind and helpful
Both Kristi and Dr. Grover exhibit utmost professionalism. I felt at ease because they have the knowledge and experience to not only know what procedure is best for me, but how to administer it.
The result were amazing. Besides the wait the staff was amazing and the service is excellent
Kristen was very nice. I've had IPL treatments performed years ago where most of my spots turned to what they call "coffee grounds" then they lifted off and (specifically my hands) were spotless and younger looking with one treatment. I went to Dr. Grover's office thinking if I paid significantly more than other IPL treatments (med spas that advertise for less and other plastic surgeon's offices in Newport Beach where the price was approx. $200 less per area) that I would be sure to get the "best of the best" lasers and providers who knew exactly how high of intensity to take the treatment without burning me yet still giving me great results. Its been a week and 2 days yet I'm not seeing much change?... and my spots didn't turn dark like they did on my hands before when I had IPL performed. I had taken Before Photos of my arms a month or so ago, then took photos again two weeks after the treatment to verify any change yet haven't seen any significant difference. Kristen was very nice and professional. I had shared that I was burned in one small test spot on my forearm 10 years ago and that I had a small concern. Perhaps she was being extra cautious and she also mentioned she and Dr. Grover error on the conservative side as a general practice. I also know that sometimes one needs more than one treatment for spots. I expected that I would have many more spots turn to "coffee grounds" on my first round so am disappointed in that. I've done quite a bit of research with various lasers such as Lumecca by InMode that claims it is able to get exceptional results with only one treatment. I'm wondering if it was the type of laser used at Dr. Grover's office or if it was the level of intensity that was set that caused a disappointing result? I paid $500 for one treatment, intending to get outstanding result because of Dr. Grover's ads in the magazines expressing the excellence of his services, and with the idea that Dr. Grover's office would have exceptional lasers and exceptional knowledge on how to produce the best result possible. I was offered a package of 5 treatments for a discounted rate, which was a bit of a "Red Flag" for me given other offices using the Lumecca laser were able to get results with only one or two treatments. Thank you for giving me the forum to express my disappointment. I'm a very positive and grateful person and it takes a lot for me to be dissatisfied in life. Hopefully this will make a difference for either the office or another person seeking IPL treatments on their arms.
So impressed with the results of my IPL. After one treatment my skin is dramatically lighter. Lighter more even skin tone
Kristin is great, makes appointment simple and relaxing. She is so nice and comforting!
It was explained to me what do so that I would see the best results and I did what was told. I noticed my little fatty area was much less.
Great service and experience; unfortunately my body did not react well to the procedure (too painful; had to stop before completion), but Kristin did a wonderful job administering it
Great office and staff. Overall experience with the doctor and office has been good I love the look and transformation. If I had to do it over I would have gone larger, however, that's on me and not the doctor. He gave me what I asked for
Loved the kindness and expertise. I will be back!
Love the office of Dr. Grover! Dr. Grover and Kristen are both knowledgeable and genuinely care about the needs of others. I had Derma Sweep. I love how it makes my skin look and feel. I am looking forward to the next treatment.
Kristen very professional and "very" personable. Can not comment on final satisfaction as it takes time for final results.
Kristen explained the procedure very well in our initial consultation. Scheduling the procedure was easy and when I had to reschedule due to work restraints that was easy also. During the procedure Kristen was just terrific - highly professional, but caring and empathetic. The procedure was just as Kristen had explained it would be. The Ultherapy results are still developing. I and my significant other already see some improvement (has not been a month yet). I fully expect the results will continue to manifest themselves in the coming 60 days.
My skin looked smoother and healthier. Kristin was very knowledgeable about what would be best for my skin condition. she provided information on products that would benefit my skin. She took the time to call after the procedure and ensure i was ok.
Everyone was very professional and my appointment was handled in a timely manner
Though only the first in a series of 4 visits and no visible results yet, the procedure was fast and painless. The procedure was or ofessional, quick and painless.
Skin felt clean and fresh following procedure. Experience with office and staff was good. Results of dermasweep seem fine but not a significant, lasting result.