Explaination of what was to be done was spot on. Dr. Mason's bed side manner is great, he makes you feel comfortable of what is going to be done. Results are beginning to show and I am happy with the results.
Dr. Mason is highly skilled and incredibly kind. The results were amazing and the recovery was easy. I would recommend Dr. Mason and his entire office to anyone considering surgery or even to get a consult for his opinion.
Dr. Mason has a wonderful manner about him. He is so knowledgeable and he LISTENS. I was very specific in the desired outcome of my breast lift and augmentation. Dr. Mason NAILED IT! I shouldn’t brag but they are PERFECT. The level of care from Dr. Mason and his wonderful staff was hands down the best I could have ever asked for. On the internet there are site after site listing a thousand things you need after your Mommy Makeover. I wasted my money. Dr. Mason provided me with everything I needed. When my husband got there to pick me up after surgery and was getting his instructions, Dr. Mason’s staff explained to him that while the surgery I had was elective, it was most definitely major surgery. Had that nurse not told him that, he would have left me to try and care for myself because he thought a tummy tuck, breast lift and augmentation was just routine lol. I recommend Dr. Mason and Southlake Plastic Surgery to everyone. My next procedure will be through the MedSpa. I am a Dr. Mason patient for life!
Dr. Mason was very patient and knowledgeable. He cleared out all my doubts about my surgery. And explained all my options.
Staff was extremely friendly and welcoming. Dr Mason thoroughly explained the procedure, post op course and what the expected outcome was and was NOT (very helpful with expectations). He took time to discuss several future procedures I am considering. He was kind, professional and I left with the comfort that he is extremely knowledgeable, experienced and cares about his patients.
The office was very supportive and sincere. I’m a very private and modest person and they listened and comforted my fears
Knowledgeable staff, friendly and caring.
Dr. Mason came highly recommended to me. I was very happy with the result. I found the staff to be extremely friendly, kind and helpful.
The staff members were so nice and were highly qualified: Dr .Mason was amazing. I am so pleased and have had a quick recovery. I would highly recommend Dr. Mason.
I loved the staff. Everyone was so caring and professional. Dr. Mason made me feel at ease about it all.
The staff. Unbelievably kind, intelligent and patient. Always smiling, calm and welcoming. Every time.
The revision looks so much better now after Dr. Mason's revision surgery. He fixed the indention where my old belly button was and made it even with the rest of my abdomen. He also made an effort to pull by current belly button down a bit and it now looks like normal. I am very happy with my results.
Everyone was wonderful and interested in making me comfortable, before and after the surgery and the ongoing followup visits. I especially like Dr. Mason and his personal attention as well as his interest in me as a person. I would definitely go to him again if considering another procedure. Love Nicole at the front desk as well, what a sweetheart!
All the staff and Dr. Mason were extremely helpful and nice. Dr. Mason took his time with me and was very thorough .
Dr. Mason and his entire team makes you feel welcomed from start to finish. Dr. Mason actually listens to your needs and explains every detail.
Treated with respect. Very welcoming and friendly staff. Answered all questions and concerns.
Dr. Mason has a great personality. He is very informative of what he's going to do and what to expect. He and all office personnel are very professional.
I felt fully prepared by Dr. Mason and his staff on what to expect during and post surgery. Everything was clear from payment, to surgery date, to post op care. I felt extremely comfortable with the entire staff. I am so thrilled with my results and am healing amazing!
Dr. Mason takes time to review the procedure and tells you what he thinks would give the result you are looking for. Very knowledgeable staff and great manner
Dr. Mason has wonderful bedside manner and is so knowledgeable and kind. A good friend recommended him.
I am satisfied with my results so far, as I'm still in the healing process. What I truly liked was the staff before, during and after my surgery. The nurses were so nice and made everything more comfortable for me. This meant a lot!
Yes [highly satisfied]!
Everyone was very nice and considerate. They treated me with respect and kindness. All the information I needed was explained in full detail.
Dr. Mason and his team are super caring and don’t make you feel pressured or rushed during appointments. I have recommended him to multiple people and would get other procedures done from him in the future. World Class team!
Very satisfied with my doctor, procedure, staff, and ease of location. Cannot say enough about my experience. Would do it all over again tomorrow. The overall look of my procedure turned out way better than I had anticipated. Very satisfied and worth the down time.
Professional staff, comfortable setting. Highly skilled and personable surgeon. Overall a great experience
Great care. Amazing Doctor. Perfect procedure.
Dr. Mason AND his staff are just wonderful. I researched, interviewed other plastic surgeons and then went with Dr. Mason. No regrets whatsoever!
Excellent communication and follow-up. Dr. Mason was extremely available to address any issues and questions. Results were as anticipated.
New to plastic surgery so I was extremely cautious. Dr. Mason was able to determine exactly what my expectations were for my surgery and execute. I love him and his entire staff for taking such great care of me.
Everyone was very polite and professional and I felt that I received all of the information that I needed in making a big decision such as this one.
Explained procedure very well; kept my husband informed and, I feel, genuinely cared about me!
In general, the procedure turned out well. Dr. Mason and the whole staff were amazing throughout everything. Dr. Mason took time to explain and help decide what the plan was for the surgery, after we talked about the outcome I was hoping for.
Everything was beyond my expectations in terms of professionalism and results. Clear, smooth skin.
Noses are a difficult surgery. Mine went perfectly and it is straight as expected. Thank you to this tremendous patient focused staff. [Single best thing is...] My nose is straight! Love the staff and Dr Mason...they actually care and hold themselves to the highest standards, expectations and outcomes.
Dr. Mason and all nurses, especially Courtney exceeded my expectations with always answering my questions, the best and most courteous treatment before, during and after surgery I’ve ever experienced and I LOVE LOVE LOVE end result of my implants! I would recommend Dr. Mason to anyone looking for the types of surgical procedures offered.Thank you all!
The staff was amazing! The surgery was so stress free and the results are beautiful!
Dr. Mason and his staff are very compassionate.
Exemplary service start to finish. More youthful appearance, although I am still healing.
Tummy tuck a whole lot more success than I expected, redo on the breast implants was perfect. Everyone, including staff, were very helpful and friendly & caring. The surgery was a better outcome than I expected. I am very blessed and happy to have had Dr. Mason for a Doctor. Tummy tuck a whole lot more success than I expected redo on the breast implants was perfect
From the moment I called I felt like a patient of this practice. Like they were there to help me and throughout the whole procedure someone was there to hold my hand. I am comfortable in my own skin. I am not afraid to make certain movements or show my belly area. Even sitting down made me look 5 months pregnant when I was fit everywhere else. I would take an hour to look for what to wear only to chose the same thing every day. I would get frustrated and even cry. Now I wear whatever I want.
I was very happy. Everyone is so friendly and professional. I go see Kellie for Botox so I knew that side of the business was super sweet too.
Friendly staff, on time, very knowledgeable, welcoming, and made my husband and I feel very comfortable.
The friendliness of the front desk staff. Tha atmosphere of the office. I never have to wait for my appt. I like how professional and caring Dr. Mason is. The results from my neck lift. No more double chin:)
Customer service, from receptionist to nurses to doctor to coordinator, everything was a 10/10.
All made it a breeze of an experience. Smaller breasts and wonderful doctor.
Very compassionate and professional very sterile facility.
Dr. Mason has great bedside manners. Was very professional and my expectations were met. He was great and the staff as well. I felt very comfortable throughout the whole process. The best part is feeling confident again after my procedure! The outcome is better than I imagined.
This has been THE best experience I have ever had in terms of a surgical procedure and a doctor and his staff. Dr. Mason has such a wonderful way about him and his staff are all friendly and helpful. The staff knows you by name. I was really impressed to see Dr. Mason at my first follow up visit, as it was a Saturday and he tended to all of my needs himself. I have already told co-workers and friends about how fantastic Southlake Plastic Surgery is. [Single best thing is...] I feel much more confident in myself.
Very caring staff, beautiful facility and the expertise of Dr. Mason
First of all he is very Knowledgeable and educated me on the safety of the size I was wanting to go.. He let me know WHY it wasn’t possible to go any bigger and I am very happy with the results. He is very experienced and knows what he’s doing. Everyone of the staff members there is very welcoming as well .
Mr. Mason listened to my preference NOT to use implants, but to work with the breast tissue I had left, after a lift. He did a beautiful job, creating the results that I wanted to live with, rather than what might be expected, with implants included commonly in my procedures. I am grateful for his sensitivity and respect for my preferences. Dr. Mason takes the time to describe procedure options and estimates of realistic results and listens to my concerns and fears. His willingness to follow up, with any details or changes that might be important for a positive patient experience- not just before the procedure, but in the recovery process and afterwards. He always checked for any discomfort, and behaved in a caring, encouraging manner. He listened, answered questions, gave detailed examples, and shared research materials, to help me envision a realistic recovery and results. His office staff and nurses are sensitive, polite, cooperative and return calls promptly. His office is beautiful and welcoming. I feel comfortable referring Dr. Mason to any of my friends or family. If I decide to pursue other procedures, I will definitely work with him again.
As someone who suffers from anxiety, I was nervous about going into surgery. I was anxious the entire way as I was driving to meet with Dr.Mason specifically and chose to travel the 8 hours to get to him. From the second I walked into South Lake Plastic surgery, I was greeted and met with such positive energy. I was immediately put at ease. All of the staff were amazing and treated us extremely well. I still cannot believe how easy everything was and how calm and comfortable I was through the entire experience and on top of all of that I am in love with the results. I could not have had a better experience. The single best thing if I had to pick would be the simple fact that everyone there put me immediately at ease and for once I wasn’t anxious about anything, which is not something common for me as I mentioned before, I suffer from anxiety and going into a procedure that is serious enough to have to be put under, I was expecting to have a panick attack, especially the day of, but I was 100% comfortable and for that I am forever thankful and trusting in their care.
I have much more confidence, leading to greater self esteem. . Dr Mason seems to genuinely care about his patients. He listened to my aspirations and concerns, then helped me decide on a procedure that met my needs. His sincerity was evident when he scheduled my follow up appointment on a weekend. I highly recommend Dr Mason and his staff.
The staff and Dr. Mason are the consummate professionals in terms of preparing patients for whatever procedure they have selected. My daughter used Dr. Mason before my procedure and he comes highly recommended as one the very best plastic surgeons in the Dallas/Fort Worth Metroplex.
The excellent staff and my results . All staff members were extremely friendly and professional. No matter my multitude of questions, they were eager to answer and did so in a comforting manner. Highly recommend and will be back!
Level of professionalism very high, extremely welcoming.
Best possible experience for elective surgery!!!
Dr. Mason and his associates listened to me and worked hard to achieve the results I envisioned.
Everyone there made me feel comfortable and at ease. Between the breast augmentation done by Dr. Mason and the Botox done by Kelli, I'm highly satisfied.
I love Dr. Mason and his staff. Been going to him for many procedures and will continue going. Love love love Dr. Mason and his staff! Welcoming Team and Professional!
I was the second in the family to have a procedure done by Dr Mason Will not go anywhere else if more needed! The total thoroughness by the entire staff
Dr. Mason and his staff are the friendliest people you will ever meet. Dr. Mason has amazing bed side manners and makes you feel comfortable and secure anytime you visit him. His nurses answer your questions without making you feel rushed and make sure you feel important. I highly recommend him to anyone looking for plastic surgery. I was very nervous going into surgery, but Dr. Mason and his staff made me and my boyfriend feel very comfortable.
Dr Mason has the best bedside manner, very informative as is his staff My clothes fit better, my sweating has decreased and i feel better about myself.and feel better about myself.
Overall wonderful experience. Have always thought of Dr Mason as an outstanding professional. Truly enjoyed meeting Dr. Beck, she has such a amazing, calming bedside manor. Courtney is super helpful and approachable and ready to answer any questions or concerns. Thank you for a fantastic experience!
overall great exp - friendly informative staff - took the time I needed to answer all questions thoroughly
This place is by far the best office I have ever been to staff is very professional they make you feel like family, office is spotless the Dr is very caring, thorough and makes you feel so comfortable
Great all around experience! Very happy with the results, after 2 hard c-section pregnancies, I look great now! Recovery time was exactly as described- no surprises
Dr. Mason and his staff were courteous and professional. My surgery was done well and recovery was relatively easy. They were happy to answer any and all questions and assured me that my best interest was their priority. Excellent experience!
Anyone I talk to about plastic surgery in this area always speak highly of Dr. Mason. I only hear great things about his practice.
Overall experience was great The outcome is fabulous!
Dr Mason is a skilled and highly proficient surgeon. He and his staff are excellent
Love the results! Dr. Mason and his staff are very professional and always helpful and friendly! I been going to seem Dr. Mason for all my procedure because he is the Best!
I found all staff memebers to be extremely courteous, friendly and genuinely concerned. They made me feel like I was the only patient they were seeing in their practice. The office was elegant and spotless with lots of privacy if needed. I had some special requests in regards to incision placement. The request was not only entertained but delivered. Dr. Mason made me feel calm and intelligent in regards to my questions. I highly recommend his office to anyone considering surgery.
I felt very comfortable and informed. I think I will be in good hands with Dr. Mason and staff.
The professional approach of Dr. Mason. His friendliness and ability to make me feel comfortable as well as taking time to explain the procedure and recovery. What most impressed me was his letter of “Thank You” for choosing him as my surgeon prior to the procedure and a personal phone call the evening of the procedure to follow up on how I was feeling.
Everyone was nice and friendly. Everyone was able to answer my questions and were all very informative.
Surgeon seemed confident, very knowledgeable and honest about what results i should expect
The overall experience was outstanding! The staff was professional, knowledgeable, patient, and caring.
Everything went well and I always felt comfortable. Nurses and Dr. Mason were helpful and answered all my questions and concerns.
My breasts look natural, my scars almost gone! From the first phone call to my follow-up visit I was highly satisfied with the customer service I received from every person at Southlake Plastic Surgery. I highly recommend them and have already on numerous occasions. Thank you all for everything! [name]
Dr. Mason and his staff are not only GREAT at all things plastic surgery related, but they go above and beyond to care for their patients and that's not always the case with other plastic surgeons. Thank you Dr. Mason and Staff!
Thank you for an excellent experience. i have been a patient before and will in the future if needed. i have and will continue to reccomend Dr Mason !! OMG i have been so satisfied with my smaller breasts. I recently lost 35 pounds and I feel sexy after the tummy tuck !!
I was very comfortable with Dr. Mason and the other members of his practice. They were kind and friendly. I was very excited to call back and book my surgery date with Dr. Mason.
Dr. Mason and his staff were welcoming, intelligent and provided complete information. There was no hard sell; rather, Dr. Mason was absolutely honest about the realities of what would occur. There were only good surprises!
Dr Mason, Kelli (nurse), Kim (finance + booking), all the staff is outstanding. I felt I was given as much time as I needed, I never felt rushed. I was treated with patience, dignity, respect and great care. Although, I waited 3 months, I cannot say how happy I did as Dr Mason is incredibly skilled, a perfectionist, as is Kelli. I couldn’t have been in better hands. Also, Dr Mason took into account my underlying health issues and my safety was his priority throughout the process.Kelli, the nurse called me with detailed instructions before and after the procedures and showed great care. Kelli and Dr Mason were always prompt at answering any question or concern as they arose, no matter how small.I was able to get ready and recover in a comfortable space and my mother could wait for me in a discreet waiting room.The procedures I had have been a great success and excellent value for money as everything was pretty much included. In fact, I am so happy that I have recommended Dr Mason to a number of people already (not that he needs any recommendations!) The amazing result that comes only with skills, talent and experience.
This was my second surgery performed by Dr. Mark Mason and his staff, within two years. I totally felt comfortable asking any questions I had, and was satisfied with the time they spent answering those questions. Right before both surgeries, Dr. Mason told me and my husband, at separate times, that he would take good care of me. That was extremely comforting to me and he was very sincere when he said it. The whole Southlake Plastic Surgery team was very professional, yet personal and interested in my well-being. Dr. Mason is highly skilled and I trust his ability and the decisions he makes as a surgeon. I am grateful for choosing him to be my plastic surgeon.
I was very nervous about having this procedure done. The nurses, staff, and Dr Mason were all incredible at making me feel at ease. The procedure went very well. No complications. I am extremely pleased with the way I have been treated, the ease of post op care and the results that have come from the surgery. Will recommend and come back for future procedures.
Dr. Mason is not only the best surgeon, but he also listens carefully and truly cares about his patients. It was so much more comfortable having surgery in his office instead of a hospital. His staff is absolutely the best! I had a great experience and final result! I feel more comfortable with my body.
Thank for my life changing experience! I love the new ability and mentality that I have experienced from having this operation. I can wear certain things without a bra!!!
Dr mason was extremely helpful and took his time with my consultation, answered every question thoroughly and helped educate me on the options I had.
From the moment you enter the office, all of the staff were welcoming and accommodating. From consultation to surgery, the staff demonstrated caring interest regarding me and my care. Just a fantastic staff! Dr. Mason has a wonderful caring spirit and put me at ease. Many of my friends have been to see Dr. Mason, and he is the only one that I would trust to do my procedure!
Kim and Dr Mason were very personable, thourogh in explaining prosecutes and reasonable goals Dr Mason answered all my questions, comparing procedures outcomes and types of surgery procedures. He was very sensitive about my modesty and hopes for an earlier date for surgery.
Professional, comforting staff
very professional and Dr Mason did a wonderful job. has made me feel youthful and confident in my appearance.
Everyone at Dr. Mason's office is extremely kind & helpful! The office/environment is very relaxing and all of the staff do an amazing job at walking you through your options, helping you make the right decision for yourself, and then being excited and supportive! It is an overall wonderful experience!
It was all just perfect
Excellent practice. Top level surgeon-one of the most skilled in the field. Equally important,he is caring and sensitive to patient concerns.
Dr. Mason and his staff are great! Friendly, caring and knowledgeable. I am very impressed!
Dr.Mason’s professional demeanor as well as friendly staff. Appreciate the consultation being informative and efficient yet understanding that it’s an important decision for me and being a non pressure environment.
I was treated in a welcoming and comfortable atmosphere by everyone in the office. It felt very personal to me as a person and not just as a number.
From being greeted by Nicole at the front desk, to meeting Kim and the talking with Dr Mason, I felt extremely comfortable. They were kind, they listened to all my concerns and helped me feel at ease. I am a repeat customer of Dr Mason and will continue to be.
Simple explanation of the procedure, the process, and expexctations.
Professional as always. I used this physician 14 years ago and was amazed back then. He fix a problem that my dermatologist try to fix. Things have not changed, except for his location. Explanation of procedure and what to expect was easily understood.
Can not say enough good things about Dr. Mason and his staff. Very attentive, answered questions and was available 24/7 should a problem arise. Incredible experience from start to finish.
Barely two months following surgery and my results are already dramatic. Everything, literally every staff member, the facility itself, the instructions, the anesthesia, and Dr. Mason exceeded or met my expectations. I worked as a healthcare administrator for years and my father was a physician; I have very high expectations. I would whole-heartedly recommend Dr. Mason.
I had Dr. Mason perform a tummy tuck. The results have been outstanding. He is a amazing surgeon and a genuinely caring person. He takes the time to listen and answer all of your questions. I felt very secure having my surgery in his surgical suite because of how well I was treated from beginning to end. I was also very impressed that I could always reach the doctor even on nights and weekends. Dr. Mason has a remarkable caring staff from front office to nurses. I felt very comfortable in his office. I could not imagine going anywhere else. I highly recommend Southlake Plastic Surgery, Dr. Mark Mason, and his Team!
Dr. Mason and his Staff were and still are very wonderful to work with, profession, and always have smiling faces when they great you! They answered every question that my husband and I had and answered it to the fullest! My outcome after 8 children (1 of my own and 5 surrogacies ( 2 sets of twins and 3 single babies)), is very stunning, marvelous and just unbelievable, the magic Dr. Mason and his Staff worked on my consultation date, to my surgery date, and the follow up appointments was / is fascinating / remarkable!!!!! Thank you so much Dr. Mason and Staff!
I was referred to dr mason. I trust dr mason. He and his staff are friendly helpful genuine
Dr. Mason's description of the procedure is very reassuring. He comes across with knowledge and confidence. An excellent bedside manner.
Dr. Mason put me at ease with everything going on. I like that I was made comfortable and pain free as possible.
The overall service was great and they answered all questions that I had.
I felt very welcomed and cared for. Dr. Mason always gives ample time for consultation and I never feel rushed. Everyone is very helpful and always tells me to call if I have any questions. Beautiful facility.
All personal in this practice are outstanding, friendly, Dr Mason is superb, he spend the time need it during the consultation, and explaining or answering any questions or concerns I hade. he is also very friendly, and very professional. Totally trust this practice.
Excellent practice. Knowledgeable and caring surgeon. Top practice!
Doctor was very personable.
time spent with doctor was very productive. he made me understand the risk and expectations of results very well Its almost exactly what i wanted
Yes everything was ok , no big problems might need touch up. I can see
answered all questions, very friendly, informative, from staff to physician . I am a repeat pt of Dr Mason for these reasons
The Dr. and staff are wonderful. They spend all the time necessary to explain procedures and answer all questions.
Front desk is so nice and welcoming. Dr Mason answers all questions and takes time in your appointment. Will always go back to his office if I ever have anything else done. The way my breast look now ?
I abolutely love Dr. Mason and his staff! They are top notch!! I feel so much better about myself
I am so impressed with EVERYTHING about Southlake Plastic Surgery! The staff, the office environment, Dr. Mason - EVERYTHING! Everything that I have had done at Southlake Plastic Surgery, I have been extremely pleased with. I can't say enough good things about SPS and would recommend it to anyone looking into all of the services SPS has to offer.
Dr. Mason is fantastic! He explained everything fully and spent a great deal of time listening-rare in his field. His staff is also amazing!
Dr. Mason and his staff were so welcoming, warm and respectful during my entire experience with them. Highly recommend them. I loved how comfortable I was the morning of the surgery. Got the best seat in the house. Recliner with dressing gown that hooked up to warm air pumping through the gown and a blanket. I was so comfortable that I forgot about being nervous. Nurse took excellent care of me as did Dr. Mason and the Anesthesiologist.
I was completely blown away by Dr. Mason and his entire staff. Dr. Mason is truly talented and has a gift and cosmetic surgery. I have been to other plastic surgeons only to lead to disappointment. Dr. Mason completely exceeded my expectations and I couldn't be happier with my results. Will never go to another plastic surgeon again, I will only see Dr. Mason for future work!! He has a beautiful office and a very skilled and talented team! He listens to all your concerns and desired outcome that you are looking for. I just cannot explain enough how talented and amazing Dr. Mason truly is. I'm in love with my results, I have more confidence, and I've had so many great compliments about his work and how amazing I look. I have my confidence back. I'm no longer in pain, and I love my new look!!
Yes I was very satisfied with my procedure
Dr Mason explains every thing and puts you at ease. He listens to my needs Breasts lifted
Dr. Mason is one of the most friendly Doctor I ever met. He listens very carefully to understand my needs and concerns and the outcome of surgery exceeded my expectations. My face and neck looked a lot skinnier than before and I looked much younger!
Everyone was so kind and accommodating throughout the whole experience. Dr. Mason even called me the evening after the surgery to see how I was doing. That is something that meant a lot to me. Dr. Mason and his staff were very professional and really made me feel comfortable. My confidence and how my clothes fit has improved tremendously.
I was very satisfied with my experience. As far as the results, I am still healing so it is difficult to state high satisfied if you don't yet see the ending outcome.
I was recommended to this Dr by a friend who had her surgery over 5 years ago and she is to this day very happy to refer Dr Mason and I am excited about my results as well and will also be happy to refer Dr Mason to anyone who might express interest in any services that he provides and I fully expect to feel the same many years from now just like my friend. I LOVE my new body. It is exactly what I asked for and exactly what I wanted and more. I have received many complements since my surgery.
Everyone one was very kind and caring!
Amazing office and staff. Dr. M is an amazing doctor him self. Will always recommend this doctor to anyone!
Everyone was so friendly and nonjudgmental. They did their best to accommodate my needs. Both of the nurses on my surgery day were fun to chat with and helped me take my mind off of the surgery.
Best decision I ever made choosing Dr.Mason. The staff made the experience so easy and stress free. Healing was much easier then expected, and I'm back to my normal routine. My breasts went from 34 aa to 34 d 32 dd I am ecstatic with the results. I love my breasts.
THE STAFF WAS AMAZING! Words can't describe it.
I am highly satisfied with the result just not the experience.. Several times during the recovery, I was frustrated because of stiches not all being removed and excessive swelling. I think Dr Mason is a very nice person and an excellent surgeon. I am very pleased with the overall results. I also liked the hospital and pre-op nurse.
Very friendly staff The follow up care and consideration
Loved the doctor and the nurse I saw most of the time. I think her name is Angie. Brown hair, pretty face. Anyway, surgery day I didn't get her. I got the really skinny girl (sorry, bad with names) and she was not as friendly. She was very proficient.. but not warm and friendly
Staff was very personable and friendly. Dr. Mason was very easy to talk to and very experienced in plastic surgery.
Dr Mason & his staff are so awesome!! From the moment you go in for a consultation to follow up you are treated so wonderfully! Will continue to go to them and refer as many people as possible! Really listen to what you are looking accomplish.
From the moment you walk in the door, you are greeted with a smile. Everyone from dr mason to his nursing staff to the front office is friendly, helpful and really go above and beyond to make you feel welcomed and comfortable. Confidence level is through the roof! Every piece of clothing i try on looks great. I no longer have to wear baggy tops to hide my tummy. Love my new body. Haven't looked this good since before having babies
Very friendly staff and physician. Made me feel very comfortable at my visit. And the physician very knowledgeable and experienced :)
I felt like I was completely taken care of. Everyone working here went above and beyond to make this an easy and comfortable situation. I feel like my confidence has been given quite a boost!
Wonderful staff and Dr. Mason is wonderful!
Dr Mason is amazing and so is the staff. The interaction with the entire staff was awesome!
Once I arrived for my surgery I was made very comfortable and relaxedEveryone was very professional and extremely kind. Everything from my surgery to the HALO treatment went very smooth and successful
The entire experience was amazing, from the respect and friendliness of the staff to the overall outcome of the surgery. Have already recommended Dr. Mason to friends!
I thought Dr. Mason and his entire staff was so friendly and comforting. I never felt nervous going into the procedure because of their confidence and assurances. Even after the procedure, not only was I satisfied with my results but Dr. Mason and his staff's bedside manner was great.
Dr. Mason is amazing!!! All of the staff were absolutely amazing!!! What an amazing experience. I have recommended friends to this facility. I knew what to except for recovery, also I was VERY comfortable after my surgery, as far as pain level goes, I was kept more than comfortable. Thank you all very much for everything!!! What a wonderful experience!! It has given me the confidence I was looking for, my tummy was not terrible but I never wanted my husband to see it, he did of course but it made me very self conscious. I had stretch marks and a C-section scar!! My C-section scar was painful. After my tummy tuck my tummy looks gorgeous and it has muscle tone again. My breasts are sitting up" where they should be, I feel more than sexy!!!! Thank you Dr. Mason you are absolutely amazing!!!!"
We achieved the goals of removing loose tummy skin from pregnancies, lifting the breasts, and thigh reducing lipo. I was highly satisfied with the results of these procedures with the ultimate goal of looking and feeling better in my clothes while providing less opportunity for yeast or other pathogens to thrive under excess skin folds. I am very pleased with the results! I look and feel better in my clothes. It is like turning back the clock and getting my pre-pregnancy body back.
I will do again !! I love ?? my self and everyone in the office !!
The entire staff went above and beyond to make me feel comfortable. They eased all of my anxiety and the entire surgery was pain-free! I feel more confident and less insecure
It was overall a great experience. I really didn't know what to expect. It was a bit scary yet, after all the interactions and surgery - it came out better than I would have ever thought! I don't regret doing it at all and I would love to have more procedures done in the future!
Great team, great experience, and great results.
The care and empathy shown by the doctor and nurses. Everyone was great about listening, answering questions, being available to call with questions, and supportive throughout every step of the process.
The office was pleasant and beautifully decorated in comforting colors. The staff is very friendly and upbeat. The doctor was patient with me and answered all of my questions. I was impressed with the website and how much information was available for me to read.
Love everyone! So helpful and nice! Feel so much more confident about how I look!
Haven't had my surgery today nail tomorrow, so some of the questions don't apply yet.
From beginning to end the experience was extremely professional, inviting and desirable.You can tell that Dr. Mason is meticulous by the way the entire office operates and the amount of time he takes with his patients. He as well as all the staff are caring and empathetic. Dr. Mason also did an incredible job of providing my son a normal life after a car wreck broke every bone in his face and left him with a severe brain injury. We need more people in our world like Dr. Mason and more businesses around like his entire office.
From the time I walked in the office I felt welcomed, the staff was so friendly and very knowledgeable about the procedure. I had heard from 3 different ladies about Dr Mason., that's how I had made my decision. I'm still in recovery but so far everything's been going very smooth. I can't wait to see the end result.
Everyone was very friendly. I loved how organized and thorough the information was that they shared with me. It made me feel very prepared.
The surgeon remembered details of my prior visit to his office 4 plus years earlier. I assume he took notes after that consultation and reviewed them. The 4 year interval between my first and second consultations were due to unforeseen medical incidents for me and my husband.I suggested a Silverlon bandage for its ability to speed the healing of incisions, without oozing. and with minimal scarring at the incision site. Such a silver based wound covering had been used previously on the incision for inserting my husband's pace maker in his chest. I was impressed that the surgeon was open to the idea of a new way of covering incisions. He ordered Silverlon bandages for my coming surgery at Baylor Med in Grapevine.I was also impressed with the lengthy list of both medications and supplements to stop using prior to surgery due to their negative interaction. Grapevine Hospital added one supplement to the surgeon's list - turmeric, because it is anti-inflammatory. (I did not understand why anti-inflammatory was a negative influence on surgery. The Baylor admitting person did try to explain the reasoning to me. As I had been taking a turmeric supplement previously, l stopped doing so before the schelduled surgery.)The surgeon and his staff are all very professional - and very kind. That helps me relax prior to such a long time under general anesthetic - which is my main concern.
Mark mason is awesome Always there for me
The staff is professional and welcoming at the same time. I never felt uncomfortable no matter what questions I asked. Dr. Mason is always so thorough and makes me feel at ease. He uses great judgement and I totally trust that he will do an amazing job because he is such a perfectionist.
I was very worried that the exam for the consultation would be very embarrassing, but Dr Mason was friendly, kind, and quick so the part I was dreading was not anything like I feared. I felt very cared for my the office staff. Everyone was exceptionally friendly and enjoyable.
Everything explained in full, extremely pleasant people to deal with...an overall relaxing experience with a group that gives a feeling of trust and confidence...not one weak link in the chain. It shows that Dr. Mason has an outstanding ability not just as a surgeon but as a manager and motivator of people and, of course, selecting the right people to be part of his practice. A top class operation.
I was a former patient of Dr Mason and was very satisfied with his work.
Marvelous Doctor, staff, and facility. When you have the right people on your side, everything else just falls in place. You have to feel some kind of connection with the doctor and staff before making a decision. . Over all I love this place! The doctor and staff make you feel right at home and are very caring people. I can honestly say they are the best!From the time you walking in to the smallest things, they will answer every question and are always a phone call away!
Everyone at the office was very nice and kind. No problems. The Dr and staff were very professional as well
From the minute I walked into Southlake Plastic Surgery I felt completely at ease. The entire staff is welcoming and makes you feel right at home. Looking back I can remember thinking it was all too good to be true but then I met Dr. Mason and Kelli and knew this was the place I wanted to have my surgery. My experience could not have been better - I do not hesitate to recommend you to anyone looking or thinking about having cosmetic surgery. I have since come back for facials and BBT with Sonia and again was extremely satisfied with your office and results. Thank you!
Dr. Mason is always professional and made me feel comfortable. I am so happy with my results. I would highly recommend Dr. Mason. Dr. Mason listened to all my concerns and answered all questions. His staff is awesome and was always there for me. Everything that I was told that would take place happened exactly. I will definitely be back for future procedures.
The overall attitude and helpfulness of Dr. Mason and his entire staff. They are all so kind, knowledgeable and patient. . Dr. Mason and his entire staff were so helpful from the first appointment at making me feel comfortable and informed about my surgery. They went above and beyond all my expectations in regards to making everything sure everything was perfect from my initial consultation all the way until my 6 week post-op appointment. I cannot be happier with the results from my surgery or how I was treated at Dr. Mason's office. I have already recommended him to many of my friends and family. Truly the best experience I could have ever imagined! I am so grateful to have had this experience and am confident I will be using Dr. Mason for any plastic surgery needs in the future!
Dr. Mason was very interested in what my expectations are. I wi can't wait to see the results! (breast and lift)I have had an excellent experience with a previous procedure ????
The entire team was AMAZING, from Dr. Mason and throughout his office there was nothing but professionalism and they proved to care about you as a patient!
I feel more attractive. After having nursed 6 children having this procedure restored my feminity and helped me get my body back!! That means so much to me! I love my results! I wish I had seen my before and after photos before I saw Dr Mason. I would have been more expressive with my gratitude!!
Dr. Mason and his staff are so friendly and made me feel very comfortable through the whole process. They never hesitated to answer any questions I had very promptly. They were very informative about what to expect after surgery. Dr. Mason and Kelly, especially, took a lot of time making sure I was comfortable and knowledgeable about every aspect of surgery and recovery. I am not even fully healed and the results are beyond my expectations.
The way the WHOLE office staff treated me, listened to me, answered questions, and took care of me...from the very first appointment until now. . Every sraff member, from the front desk to the doctor, treated me as if I were really important to them. I never worried about asking questions. I always felt comfortable and confident with the office and procedure.
Dr Mason listened patiently about what I wanted and when I changed my mind again very patient and understanding of what I wanted. All the staff very friendly and seemed to care about me. Ease of coming to surgical suite for surgery. Ensuring I had the meds I needed for after surgery.
First of all I have never walked into any Doctor's office and experienced a happier staff. His facility is clean and neat and inviting. I could sit in his lobby all day. Dr. Mason is one of the kindest, most gracious people I have ever met. I was sold by his before and after pictures and he told me he likes to spend a lot of time on the belly button to make it look perfect and it absolutely does look perfect. I had a small issue with my incision and they were more than happy to fix it and took such great care of me! I just got the feeling from day one that we were in this together and they were going to to anything to make my tummy tuck perfect. AND THEY DID! I would do it again in a heartbeat. I can't say a single negative thing about this office. Everything about my life has changed since the procedure. I have new hair, new make-up, new clothes and a new personality. I have more confidence and have already lost 15 pounds since my procedure. The difference is night and day.
I love how I looked after the surgery. . My results are amazing!. I have scars but they look great. Good size and no complications whatsoever.
I lost weight and gained a flat stomach. I am much more careful with my choices and am eating less and working out. The tummy tuck procedure was a major recovery but worth it for me to kick start a healthier life. . Dr. Mason & Kelli were wonderful to work with, and always made me feel comfortable. Dr. mason is a good listener, soft spoken, and I never felt any pressure. I like that all the information was presented to me for me to make the decision to have this procedure. I am very glad I did.
Dr Mason and staff work together, are caring, and highly skilled... I would not trust my face to anyone else but Dr Mason.
This office continues to perform Ina professional and comfortable way. They prioritize the patient's needs and make it a comfortable environment.
The results, even people who don't know what I had done have said I look younger. Staff is so professional, knowledgeable, and friendly
Dr Mason and team and the best. A one. Wouldn't even consider anywhere else for plastic surgery.
My eyes look brighter. Also, my shirts now fit my arms. Yeah. Surgeon was kind and friendly. All staff made me feel like I was a guest and treated with respect. Tops!
Dr. Mason and Kellie Presley were both exceedingly professional and reassuring. . Caring, professional staff and honest information about likely results, recovery, and discomfort.
The professional service exhibited prior, during and after the surgical procedure. The treatment by the staff exceeded my expectations. I would definitely recommend them to my Friends/Family.
The Doctot and all of his staff were so kind and caring and made me comfortable and gave me peace of mind.
The friendliness and professionalism shown pre op and post op!The dedication shown by everyone who works with Dr Mason.The strive for perfection! The staff are extremely friendly and very professional.Never too busy to listen and communicate with questions about my procedure.Dr Mason is 100% dedicated to obtaining the best results and gives far more than is required.He has the most amazing personality and bed side manners. I wish he was my GP..Fantastic post op care! I would not go anywhere else for this very personal surgery!
Exceptional experience all the way around. Every single person I dealt with seemed genuinely interested in my satisfaction. I am very pleased with the results of my surgery and I highly recommend Dr. Mason and staff.
Everything was amazing ! I was totally comfortable with my pain meds prescribed and I love him and his staff! . Because Dr. Mason and his staff is amazing ! Dr. Mason really cares about his patients and he's a great listener. I've had three surgeries with him and was satisfied with all except for a few complications with the last one. But I would still return to him for any additional work because I trust him! He's an amazing doctor !
I have had several procedure performed by Dr. Mason. So many in fact, I consider Dr. Mason a friend. I have recommended his services to friends and they are all pleased.
Dr. Mason is the best and I would recommend him to anyone desiring plastic surgery. I thought I had a problem with my implants and Dr. Mason was patient and understanding, and helped alleviate my concerns. His staff is wonderful as well and a credit to his practice.
Everyone very easy to communicate made it clear that were always available to answer questions. Ran and Doctor very easy to talk with during the consult as well explaining what to expect after surgery,
Have used Dr. Mason in the past and feel he is the best.
I felt like I was being LisenedTo and understood.
It's a pleasure to interact with everyone on staff at Dr. Mason's practice. They are friendly, knowledgeable and always ready to answer my questions. I can't imagine using another surgical practice.
I am confident and happy with my body image. From my initial visit through my last follow up, I felt comfortable and educated. All of my questions were thoughtfully answered along with reassurance and support from all of the staff, this was a wonderful experience!
I have been researching surgeons for 2 years and had consulted with one previously. Dr. Mason's before and after pictures were the best I have seen after all the research I did. His staff is extremely knowledgeable and friendly. After visiting his office and meeting the doctor I just knew I had to have him perform my surgery. I am 100% sure I made the right decision and will love the results!!
The care given before during and after the procedure was better than any other experience I have had previously. At any medical facilities. I felt assured I was in great hands and the worry of overall surgery was lessened significantly. . I was thoroughly informed of all aspects of my procedure, questions were answered I didn't even realize I might have. The entire office staff from the moment you walk in the door is so welcoming and accommodating. I would and will go see Dr. Mason and his staff for any future procedures or questions.
I am much happier with my appearance. The overall care and concern was above and beyond. Everyone listened to my desires and explained everything in great detail - from payment to surgery to outcome to recovery. Every single person associated with this office was awesome! I will definitely choose Dr. Mason again for any further procedures.
The results were better than I imagined. They easily took ten years off my looks. I have more confidence and feel better about myself since having the surgery. . The doctor and staff were very caring and attentive to my concerns. They did an amazing job on my facelift. I am extremely satisfied with the results. Even with the problems that I had, it was all worth it in the end. I would highly recommend Dr. Mason's office to any of my friends and family.
Dr. Mason and his staff provide exceptional care. They are very caring, cooperative and considerate, at all times.
Very satisfied with my appearance now. . Dr. Mason is an outstanding surgeon. True professional committed to his patients. In addition, he has assembled an excellent staff that go beyond the call of duty.
There was no single thing that made it the best. It was everything they did that made it the best experience. Dr. Mason is the absolute best plastic surgeon. He is kind, caring and highly skilled. I have and will continue to refer patients to his practice.His staff is outstanding.
It's the best surgical process/center experience I have ever had. They have it nailed!
Dr Mason is the best, he makes people comfortable, listens and is very honest with his suggestions. He will honestly tell you if you need something done or not, he is there to help you make the right decision, he's not all about the money (a rarity nowadays)
I feel so much more confident and clothes fit better. I felt 100% confident with the staff and facility
Desired results obtained. I trust Dr Mason because of his high level of training and experience. He knows how to listen to a patient's needs and explains reasonable outcome expectations.
I'm thoroughly pleased with all aspects of my surgery! My results are exactly what I wanted! Dr Mason and staff are very kind and professional - they put me at ease from the moment I arrived in the office the first time. They answered all of my questions and were very kind and empathetic to my concerns. Dr Mason spent time with me reviewing photos I found online of before and after results of other people and took the time to understand my personal goals. I asked him if I needed liposuction in other areas of my body and he said NO...explaining that to reach my goals I only needed a few areas. That was a little surprising - I assumed he would say yes just to get me to spend more, but he didn't. I'm currently at nine weeks post surgery and I could not be more satisfied with the results. I also want to share that I chose to get endermologie massages post surgery to maximize results and it really helped! Laura at The Finishing Touch was also great - very knowledgeable and gentle. It definitely shortened my healing time. All bruising was gone after only 2 visits and results kept getting better. Overall -everything was terrific!
Clothes fit better. Some exercise activities are now possible that I could not do before. . Dr Mason and all his staff have been excellent.
The face lift I just had has made me look ten years younger and have amazed my family and friends when they said I did not need anything done. Dr. Mason and his entire staff were all highly knowledgeable about the procedure I had. The professional attitudes were also very friendly and comforting. The appearance and cleanliness of the faculty was top notch and the in-suite operating room was equipped with the latest equient. Dr. Mason is highly educated and skilled and does amazing work. This is not the first procedure I have had with Dr. Mason, this is my fourth. My sister and two very good friends and one of their daughter's have had procedures done by Dr. Mason due to my amazing results.
After two kids, I just feel more like myself. I'm so glad I decided to go with Dr. Mason, I have my confidence back. Dr. Mason and all his staff were so nice, and genuine. I had a breast augmentation in March, went back and forth mentally for weeks before committing, and I'm SO glad I did. I could not be happier with the way I was treated, or my results!! Great office, great people!!
I found the staff to be caring, professional, and discreet.
That my breasts are perky. As always, Dr. Mason and his staff are friendly, professional, good listeners, and givestill me a feeling that they really care about my needs.
The attentive care of Dr. Mason. Dr. Mason always took the time to listen to all of my concerns. He listened and discussed all of my concerns pre and post op. I never felt rushed. All staff members provided excellent care.The Forest Park Hospital experience was outstanding.
Everyone was extremely informative, professional and friendly. They took their time and answered all my questions
My overall outlook about my physical appearence has improved greatly. Also, some of my tops fit better in the sleeve area. The staff of this practice were friendly, helpful and seemed to be personally involved with my decision to have this procedure done. The follow up was very helpful in my understanding of what to expect. The Dr. was very supportive and understood my feelings about the problem I wanted to be addressed. He was very professional regarding everything I should expect during and after this surgery.
I felt like I was in good hands and that was proved with the fabulous results. Dr. Mason and his team were just perfect to work with. They made my decision easy! Very thorough, friendly and a great experience!
Professionalism and friendliness of the staff. The surgeon also made me very comfortable with his discussion of my procedure and results that I can expect.
Honestly I knew the surgery would go well but the results have surpassed my expectations. All of his staff were amazing and truly exceptional at what they do. I feel more comfortable at Dr Mason's office than I do at my Primary Care. Dr Mason has done a previous surgery for me that went amazing. He and his staff go above and beyond your expectations. I'm truly happy with my results
My new tummy! Loved everyone at Dr. Mason's practice! So very caring! Loved being called by name when I walked in the door. Thought he did an amazing job on my belly!
This procedure has completely changed my confidence about my body. I have a positive attitude about my overall self. Dr. Mason and his staff were amazing!!!! I am extremely satisfied with my healing process, after care and overall results! I highly recommend Doctor Mason to everyone. Thanks! Melanie.
Dr. Mason has performed several other procedures for me and his education and experience is far beyond any other surgeon. I also have the upmost confidence in his skills. His staff is the best. They are all so nice and educated on all the procedures.
the overall comfort level and experience of the staff who had the same procedure done by Dr. Mason was great. He was recommended by several of my friends as well.
They are very friendly. They respect their patients. They care.
I would have liked to have been told of maybe some other options besides the full surgery" that might improve the look of my face and wrinkles, example laser or botox perhaps. Now if I want to find out about those I will need to pay another $125, so I would have like a little more imformation on products available. "
I was satisfied but would like to have seen a better idea of what the expected results for me personally might look.
Everyone, from front to back, was professional, courteous and knowledgeable. This was my first plastics event and it was wonderful. I appreciate the attention and felt that I was in exceptional hands. Kelly is fabulous and the OR team was really fun. Thank you all for making my experience a very positive one. I highly recommend your office- and I am quite picky! The OR experience itself was wonderful. IV nurse and Anethesiologist were great.
the results of my stomach where not good at all.. yes got fat out, but left wrinkles all over my stomach where i can't wear a two piece
The staff is very knowledgeable and very pleasant. The surgeon was precise and very knowledgeable. He made feel very comfortable and not feel uncomfortable when explaining the procedure. He also explained why and how the procedure would be performed. He also is concerned abut health. He also asked many questions to understand my wants and needs.
Everyone at this office is so great. Very helpful, knowledgeable and personable. They make you feel very comfortable. No question or concern is ever a problem. They are very sincere about making sure the patient feels comfortable with the information and procedure.
This surgical procedure has given me the confidence I was craving!! Dr. Mason and his staff are very knowledgeable, timely, professional, and friendly!! The staff was very thorough in every stage of the process, which made my entire experience stress-free. I will be returning to Dr. Mason for any future procedures!!
Dr Mason did my breast augmentation 11 years ago, I have been highly satisfield and truly trust he and his staff. I had no interest in looking for 2nd or 3rd opinions because he had done a great job the first time. Also the staff are amazing, if only every Drs office was like this
Great staff and complete information.
Excellent results and care from start to finish. Very skilled surgeon and staff!
The Dr. was polite and caring about procedure I am interested in. He explained what was to be expected after the surgery and his staff was fun abd helpful. The staff made me feel very comfortable and to expect a very good outcome with the surgery. I have wanted to do this for a long time and felt this was the right time and this Dr. and his staff were the right people to do it.
DR Mason is an excellent surgeon and compassionate person.Kelly listens and responds to all concerns,the whole staff is warm and friendly.
Staff is friendly & educated . Dr. Mason is very informative & takes the time to explain and answer all of my questions.
I was coming to Dr. Mason for a breast lift and a bellybutton revision. I was secretly afraid he would turn me away as a hard case because of the revision and the fact that I didn't want the full lift that I probably needed. Instead, he listened to me intently and assessed that I had educated myself enough on the pros and cons of what I was asking for and agreed to do it my way. I could not be MORE pleased with the outcome. I honestly cannot think of any better outcome on the breasts and am so thankful I went to him. We are still working on the bb. If I would have gone to him in the first place, this wouldn't even be an issue. If I ever do any other cosmetic surgery procedures, I will ONLY go to Dr. Mason. And I tell everyone else the same thing.
The entire experience was just so easy. The doctor, facility, staff, procedure,recovery, and post visits were perfect. It's an experience I would do all overagain and highly recommend to anyone I know. I've gotten great feedbackfrom friends and co-workers. I'm very pleased. I will go back to Dr. Mason inthe future.
The surgeon and staff were very friendly and knowledgeable.
Dr. Mason is Board Certified, relates to his patients on a one on one level. Staff was very kind.
We came in with several questions and doctor mason took his time answering them all thoroughly. When I went in for surgery I was very comfortable. We never had any issues if we had questions day or night, someone always returned our calls promptly if it was after hours.
Staff was amazing! Dr. Mark Mason is an unbelievable surgeon, artist, who is caring thorough and compassionate! I am absolutely pleased and ecstatic with my results! I would recommend dr. Mason and his staff to anyone looking into cosmetic or reconstructive surgery!!!
I have complete trust in Dr. Mason's knowledge and expertise as well as the professionalism and caring of everyone on his staff.
The staff is great. They were always available and responsive when I had questions or concerns. The day of surgery was very comfortable and calm.
The office is extremely organized and the staff are warm and friendly. Dr. Mason maintains his expertise as evidenced by his related comments to the latest research and information. He is also very kind and I appreciate that he is a perfectionist. My only other comment is that the new décor is stunningly beautiful but one of the things I really enjoyed about the lobby was the serenity and peace it evoked. Now that the video is running on a loop and echoes, it's just not as a spa-like environment that I originally enjoyed. It's a good video, don't get me wrong but the peaceful and serene environment is now gone.
The doctor and staff were very knowledgable and prepared me for what to expect. The outcome was exactly what I expected.
Dr. Mason and his staff are very personable,caring and approachable.Dr. Mason is very gentle during all follow up appointments and answers any questions in laymans terms.I feel he gives honest answers and expectations in all consultations.His follow up is great and I feel I would have no problem getting an appointment at any time if I should have any questions or concerns.
I called back to talk about having the doctor do one procedure and the patient coordinator said she would talk to him the next day about the procedure and then she would get back with me right after she talking with him. I have not heard back from her yet and that has been about 10 days.
Dr Mason and his entire staff are professional, kind, and well educated. I've never felt uncomfortable at his office. They have been so accommodating with my work schedule. Have bent over backwards with my the issues with my infection
I used Dr. Mason previously and had a great outcome. I have also had friends that have used his services and are pleased. I love that they know who I am and make me feel special. I also love that they don't make me wait on them.
Overall I was concerned that my rhinoplasty would either be over or under performed and either be unnoticeable or too drastic of a change. Dr. Mason and his staff worked to achieve my desired look and made sure that my modified nose would be perfectly suiting to my facial construction. The entire staff was more friendly and hospitable than I could have asked for. The atmosphere of the office was welcoming, comforting, clean, and well decorated. The overall experience went very smoothly and I could not be more satisfied with the end results or the processes I went through to get there.
Dr. Mason and his entire staff have been exceptionally friendly and caring throughout all my visits. They are an awesome team of healthcare professionals!
The staff and the dr. Are very knowledgable. Staff was very helpful and accommodating.
Beautiful office. Everyone is very friendly and made me feel welcomed. Dr Mason made me feel comfortable and at ease, listened to and answered all my questions.
DR Mason was the most personable and put me at ease compares to other surgeons I consulted with before scheduling my surgery. He spent a good 30 minutes chatting with me getting to know me before I even booked surgery. The staff was all very friendly and informative. The day of the surgery I went in very nervous never having surgery before but all the staff put me at ease. Nausea patch is genius. Made all my after surgery meds bearable without getting sick.
Very professional and respectful
Dr. Mason and his staff are among the friendliest and most genuine in their concern for my well being and satisfaction that I have ever encountered in any medical office.Their professionalism and personal attention to my concerns placed me completely at ease . Dr. Mason should be proud of what he and his staff have achieved.
I'm very satisfied with the overall experience with the office staff, Doctor Mason and the operation staff. Everyone made my husband and feel very comfortable and it eased our minds to know that I was cared for in the best of my interest. Thank you for being such a great team of people!! We are very happy with the results!!
From start to finish I was well informed about what was going to be done and what to expect. There were no surprises.
Billing from the anesthesiologist was different than the quote I received
The whole experience was great. The staff and Dr. Mason made me feel very important.
I was thoroughly informed of the length of time recovery time would take and how I would feel . I think Dr. Mason did more than just a routine lower blef surgery , he tweaked" my surgery to fit me and what would bring the best possible results ,"
Still have bags under both eyes. It may go away with time but not sure. Have to wait and see if it does. Everything else is great.
I first used Dr Mason 13 years ago, I returned for additional procedures because of Dr Mason. Dr Mason is very caring and listens to your needs. I plan on additional procedures, and I will use Dr Mason.
Dr. Mason and his entire staff have been so friendly and helpful from beginning to end. They got me in quick for my surgery and worked with my schedule. I am so satisfied with the whole experience. Love the way I look!
Dr. Mason and his staff had by far the best bed side manner of any doctor I have used in the past. He and his staff were very sensitive to my feelings and showed genuine concern for making me feel comfortable and well cared for. I always felt like the staff and were very thorough and Dr. Mason always took the time to listen to what I had to say. It was a very positive experience.
The entire staff was very friendly from the get go. Kim the coordinator truly showed sincere enthusiasm for me and ease any concerns that I had. Lindsay was super sweet and thorough with everything. And of course Dr. Mason was amazing. I admit I was nervous about having breast augmentation but I am so glad I had it done here. They all did an awesome job!
Everyone was super nice and very informative!!
It is obvious that patient satisfaction is extremely important to your practice. I work in health care and have been impressed with each and every interaction. Staff are knowledgeable, friendly and eager to help and explain things. Dr. Mason is obviously well versed and maintains a high level of expertise in his area of specialty. He is always able to answer all of my questions and then some. I have been very pleased with his desire to ensure his patients have the success they are looking to achieve.
I have experienced other eyelid surgeries at other facilities, in which the results were not satisfactory. The pre-op presentations and /or information from those facilities, as well as the post-op follow-up care, did not even come close to the superb info and care I received from Dr. Mason and his wonderful crew. I am so happy about the results for I look better, I can see better, and I still feel a warm spot as I think of all the concern and skill that helped me to this place. If I could change anything it would be that my insurance could have been billed, as I feel it would have, most likely, covered much of my surgery, due to my extenuating circumstances. However, having said that, I must also say that the cost at Southlake, is kept down by having the surgery in the facility...something for which I am grateful.
Everyone in Dr. Mason's office was so nice and friendly. I truly appreciated Dr.Mason's 'bed side manor' .. I never felt pressure to have surgery or was fallen into having other procedures.. I will refery friends and family to Southlake Plastic surgery.. Thanks to everyone!!!
Dr. Mason and his staff are extremely nice and helpful. Answers any questions I had with a quick response.
Very friendly and professional staff. Made me feel very confident in my decision to move forward with my procedure. I am very pleased with the final result of my procedure (although it's only been 2 weeks) and would highly recommend Dr. Mason to friends interested in having any work done.
Could not asked for a better experience. Would never go to myself or send anyone to any surgeon other then dr mason! He is phenomenal!!
Scar placement and belly button.
Dr. Mason and his staff made me feel at home and very comfortable. I never had a major surgery before and was nervous about being put under and they relieved my anxiety. After my procedure if I had any questions they got back to me in a timely manner.
very pleasant and professional practice. I would reccomend them to anyone wanting to get the best quality of elective surgery.
Dr. Mason, Kim Kolar and Kelli Pressley were great, answered my questions and very responsive - seemed to genuinely care.. So far, the surgical outcome has been exactly what I was hoping for.
I highly respect Dr. Mason based on personal knowledge and reputation. I never consideredgoing anywhere else. His office and staff are highly professional and welcoming.
I was treated with respect, my concerns were addressed, I didn't feel like just another patient to make money from but a valued patient that everyone wanted to be sure was taken care of with excellence.
Most personable and genuine staff compared to other doctors I consulted with. Felt extremely confident dr mason was truly interested in me as a person and understood my desired result. Kim was also awesome. We chatted for quite awhile so we could get to know each other before we even discussed the augmentation
My follow up was uneventful... Nothing much to rate
Professionalism and friendliness of all the staff.
Dr. Mason is very thorough and accurate along with a friendly personality. I thought he did a great job with my surgery and his staff is very friendly and accommodating.
Nothing went wrong. Absolutely no complaints. They were all wonderful!
Everyone was very professional and friendly. They put me at ease and answered all my questions.
I believe Dr. Mason to be a highly skilled plastic surgeon with an extremely caring way w/his patients...a winning combination! Also, his staff is excellent...informed, caring, and friendly.
Everyone I came into contact with was kind, knowledgeable about the process and seemed genuinely concerned about how I felt during the entire process. I was kept well informed and education prior to and after surgery.
i had experience cosmetic surgery in the past. I realize now why I was so nervous before that procedure. Unlike Dr. Mason's office , the previous office spent little time with me and did not do a significant job in educating me or preparing me. Thank you Dr. Mason and thank you for your highly competant staff. I felt comfortable and relaxed.
Friendly staff and quick to respond the availability of my surgery ,well experienced staff and nice people
The staff is friendly and caring and the doctor is very knowledgeable and has a great bedside manner.
My first surgery with DR. Mason took place 5 years ago. After moving to Boston and experiencing the many Blizzards of 2015, I put on a lot of cellulite. I had such a great experience the first time that I flew back to Texas to have my second surgery. Dr. Mason was once again amazing. I'll always return to him. Love the results.
I felt that the surgeon was taking inot consideration the best option for the best result given my body type.
Something caused a burn line on my left thigh that has yet to completely heal. Also, since my surgery was just a few (3) months ago, I don't feel that the end result can yet be fully determined. Some of the insertion points are still very visible and I am hoping they continue to fade.
From start to finish Dr Mark Mason's office made a new plastic procedure one of the best decisions I have ever made. There is not one complaint. Dr. Mason and staff treated me like a family member. I would never consider another PS for myself nor would I ever recommend any family, friend, stranger or patient to anyone but Dr. Mark Mason and his staff for thier plastic/ cosmetic needs. PS I am a VERY PICKY 51 year old, RN and this office met and exceeded all expectation- a rarity for me.
Everything from setting up the consultation with Kim, meeting with Dr. Mason, preparing with Kelli, the surgery team and the surgery, and follow up with Kelli and Dr. Mason was exceptional. Haley and Pat in the office were always there to help with any questions and get me to the right person! It was a wonderful experience all the way around! I would highly recommend Dr. Mason and his staff to anyone that asks or doesn't ask :) THANK YOU!!!!
This was my second surgical procedure with Dr. Mason. I did my research concerning the procedure and the doctor so I felt very confident about having it done. Dr. Mason is such a perfectionist that I know his work will be exactly what I'm looking for. I would recommend him to everyone.
I found Dr. Mason and his staff professional, yet friendly. They made me comfortable with my decision and the entire process. Everything has gone exactly as I expected, if not better.
One of your questions threw several others off. I had already had my procedure. I am highly satisfied. The surgeon and staff are friendly, knowledgeable, provide additional info when asked, responsive and respectful. I appreciated that the surgeon went beyond what I expected in order to achieve results that would be more satisfactory (i.e. he included a bit of lipo in the flank area as well as the tummy tuck area).
Very caring, respectful staff. Dr. Mason listened to what I wanted and did not try to push his opinions on size onto me but guided me through my decision with knowledgeable advice.
Dr. Mason and his staff are definitely committed to patient attention! Everyone from Lindsay who started everything in the surgery center to my after care was so good about answering my questions and making sure I was comfortable with everything. Dr. Mason also made sure we were on the same page about my expectations. I love my results! Thank you to Haley, Kelli, Kim, and all the nurses who helped me out!
Dr Mason is a genius. I'm very happy with how the procedure he did is turning out. I know it's not a surgery he does often, so that speaks volumes of his skills. I understand mine is a long healing process, but have no complaints whatsoever and would highly recommend Dr Mason to anyone seeking plastic surgery.
Dr. Mason and his amazing staff made making the decision to have this procedure very easy. The information I was given for before and after the surgery was more than enough to make me feel very comfortable. They proved everything they promised with their actions before, during and after the procedure. I would highly recommend Dr. Mason to any friend of family member.
In addition to being a gifted surgeon, Dr. Mason is extremely interested in making sure you are happy and healthy after your surgery. He staff is attentive and caring. Great doctor and staff.
Dr.Mason is extremely knowledgeable about all procedures he will perform and consult with about performing. He leaves no questions un-answered and takes as much time as needed to make you feel 100 percent comfortable with your decision making process!! The simple fact that he cares so much about each patient individually and their specific goals, needs, and desires is so surpassed any surgeon I have personally came in contact with. I can say with out a question of doubt, I trust no other than Dr. Mason.. Thank you DR for all of your outstanding years of commitment to the practice of plastic surgery. I advice any individual looking for any enhancements of any kind to first consult with Dr.Mason
Professional, knowledgeable, friendly, smart, well run, genuine
Dr. Mason just doesn't provide incredible results, but he also has incredible character. He is respectful, attentive, and very down to earth. Cosmetic surgery usually means that the patient has to reveal something about themselves that makes them insecure, but when that time came for me, he had created an environment that was full of respect and comfortability. My results are EXACTLY what I expected; he matched the picture I brought in to a tee. From the start of surgery to now, 8 weeks post-surgery, his office has been easy to communicate with, informative, short wait times for post-op appointments and accommodating to my every need or concern (which there were very little). The day after my surgery, while he was heading out of town, Dr. Mason himself called me to check on my recovery. Not every surgeon is willing to do that. I couldn't be any more satisfied with my results and will recommend him to anyone I know and if I ever need to return for any cosmetic surgery, I will go straight to him without a doubt.
I had revision surgery and implant replacement. Results are better so far.
I was treated with respect and any and all concerns were addressed. Everyone at the office treated me with so well. I have no complaints.
Listened to my wants and concerns and took the time to address all of my questions
The customer service was outstanding. The surgeon and the time he took, the way he mad you feel comfortable and his qualifications were exceptional.
I haven't had my surgery yet
I am highly satisfied with Mark Mason an staff, they were the most honest friendly staff I have ever had. Made me feel as though I had been going there for years. Each member especially Dr. Mason went out of their way to explain the full procedure and answer any questions I had as well as offering extra time to make any final decisions I had. Also the extras (Gifts) made me realize they were truly great at what they do, knowing several other friends didn't have as great of experience and had to pay for extra recovery items with other doctors. I would not recommend any one else or go anywhere else for any other procedure other than Dr. Mason and staff they are truly amazing staff 100\% with everything!!!! I give them 10++ :)
I didn't consult with other plastic surgeons but I did a lot of homework checking on Dr. Mason. I also had a previous procedure with him about three years ago, a tummy tuck. I knew a neighbor who had the same procedure as me with Dr. Mason also. I had quite a few positive referrals from friends and other M.D.'s.I have had my facelift and am thrilled. I had minimal pain, no problems after surgery and can't wait until the bruises totally go away.
I felt like everyone sincerely cared. I felt like there was no dumb question because Dr. Mason took every question I had seriously. The whole thing was a great experience. I could call at anytime and get a nurse. Even if I was just being a worry wart. Pre-Op was great. I had a nice gown, not those gross thin ones worn by 100 people before me. They made sure I wasn't too cold or too hot. I met with the anesthesiologist who humored me when I told him to put me to sleep but not too too asleep. I have zero complaints.
Everyone is just so sweet and you really feel a warm welcome when you come in. Dr. Mason is very kind, very knowledgeable and personable. Not many doctors are like him and he really sits and listens about any concerns or questions that I had. My pre op nurse Kelli was amazing and so funny and she made me feel very comfortable and also answered any questions I had. She took the time to explain to me step by step what to expect on my surgery day. Kim was also such a sweet heart and made it overall a very pleasant experience. Dr. Mason's practice is truly spectacular filled with sweet folks and a very caring staff.
I went into the consult knowing that Dr Mason and his practice were wonderful and capable, due to referrals from friends. I felt that I would be in good hands , as he seemed very knowledgeable And experienced. There was no waiting, I went back right at my scheduled appt time, and Dr Mason came in promptly. I felt the whOle process was east and relaxed.
Dr. Mason and his entire team made me feel special and no question was considered stupid. I asked multiple questions and some I know multiple times and everyone was so patient with me. I feel very comfortable with Dr. Mason's credentials and other physician friends advise that he is the Best! I already feel better about myself just knowing the outcome and my care is in his hands.
Every detail was covered prior to my procedure. Of the three Drs I visited, Dr Mason was the most expensive. He had the nicest facility and the friendliest staff. That's what really tipped the scale for me. I don't believe that surgery of any kind should be chosen on the basis of price.
Friendly staff, kept me informed, very educated, trustworthy, and knowledgeable. I had a wonderful experience from the moment I picked up the phone to set up a consultation to the moment I rolled out of the office after surgery. I was well taken care of and felt comfortable the whole, entire time. I absolutely loved the whole experience!
Dr Mason is a highly skilled plastic surgeon and I had total faith that my result would be great. He is also such a nice person and make you feel comfortable asking questions
Everyone went out of their way to make sure I was comfortable and well informed.
Awesome staff. Dr. mason was so kind, welcoming but most importantly he made me feel safe and that I can trust him to do the surgery. I knew right after our first consultation that I wanted him to be my surgeon. The office is filled with friendly employees very clean have great manners surgery was pretty easy they gave me all the right medication encouraged me when I was scared that things would be ok. There was a lot of positivity and the best service I've ever received at all all the doctors that I went to. I would definitely recommend people to go to Dr.Mason he's a great surgeon and his team is awesome.
I love the results of my face lift! Dr. Mason did a wonderful job and he and his staff are very caring and responsive to concerns. I would highly recommend him to anyone considering cosmetic surgery.
I found a surgeon that is closer to where I live, the surgery is cheaper and the doctor is just as if not more qualified.
Every single person in the office was so warm and nice. I felt such at ease throughout my whole process. I would definitely recommend SPS to anyone- I already have referred two friends to come in as well (for the 10-year replacements)I have never had a better experience with any other doctor!!!!
From the moment I called to request just simpler information, I was treated with respect and given the patient coordinator's, Kim, full attention. We had multiple, long conversations before my consultation was scheduled that made me feel comfortable and what to expect during he consultation. At the time of my consultation, I was very impressed with Dr. Mason's professionalism and dedication to my needs. I am very modest and my body, prior to surgery, was rarely ever seen unclothed by my husband of ten years, yet when he performed his evaluation of my anatomy, I felt comfortable and relaxed. This alone was huge to me; his calm and honest demeanor made me comfortable. He was straightforward yet detailed with his responses to my questions and was genuinely interested in my life and my reasons for seeing him. There was simply zero need to consult with any other surgeon.
Dr. Mason came highly recommended by a trusted friend who had a similar surgery. Since this was my second augmentation surgery I was concerned how the revision would look. Dr. Mason was chosen because I was told that he takes pride" in doing a great job."
Everyone was friendly, prof Ssiizsk and thorough.
I am greatly pleased with the results of my ba revision. Dr Masin did such beautiful work ! My goals and expectations were both met on every level. I would highly recommend him to anyone looking for a skilled PS.
Not only is Dr. Mason a fantastic surgeon who produces amazing results, but he goes above and beyond to make sure the recovery process is as comfortable as possible. He truly cares about the overall well being of the patient.
I am so pleased with my results. I look and feel terrific. I feel so confident now whereas before I felt self conscious. I was nervous about looking like I had plastic surgery. Friends only noticed my new haircut. Dr. Mason did an awesome job - I'm so pleased. Whenever people ask me who I saw, I tell them dr. Mason. The consistent response is,he's the best!""
Incredibly friendly staff and doctor made me feel very comfortable and explained exactly what I should expect. Will schedule my surgery as soon as I get thru divorce.. :)
At no time have I ever felt uncomfortable with Dr Mason or any of his staff. He makes you feel comfortable, and has a terrific bedside manner. In my opinion he has fantastic skills as a surgeon and he is very honest with his patients . With my procedures I did not experience much pain at all. All employees at his clinic are very nice. As for his nurse Kelli, she is WONDERFUL. she met me at the office the Saturday after Christmas, taking time from her family and her time off, to take care of my needs. I can't say enough how pleased I am with Dr Mason and his staff.
Dr. Mason and his staff treated me with the utmost respect and care. I felt very well informed and understood of the many emotions and stages of the recovery process. I felt like I was treated like family.
Dr. Mason is an excellent surgeon that performs outstanding work. I am very pleased with my results.
Surgeon knew exactly what went wrong from other surgeon and fully explained to me why I am having the problems and reason why I am u satisfied with previous procedure done elsewhere and explained exactly how to fix it and was very reassuring
I'm not 100\% happy with the final results.
Great communication with Dr and staff. Professional and hold a high level of commitment to treating patients with respect.
It was wonderful experience. the only problem I've been having is dry eye.
Dr. Mason and his entire team are very professional and make the patient very comfortable with the entire process.
Dr. Mason was incredibly helpful in answering any questions both pre and post-Op as were the nurses during the surgery.
Feeling nausea and took the nurse a hour to get to me. I pressed my button 4x to ask for med. the nurse station didn't tell my nurse.
Met all my expectations.
Dr. Mason exceeded my expectations for my results. His interaction with me was kind, knowledgable, and patient. He helped me recover and manage the setbacks in recovery. He was absolutely wonderful, I am thankful I chose him.
I have had many friends who have undergone procedures with Dr. Mason. He is not only an amazing surgeon, but kind, personable and makes patients feel at ease with the entire process. His staff is one of the best around and wonderful to work with. I am completely happy with this work and would highly recommend him to anyone!
Very friendly staff and Dr. Mason was very upfront and informative.
Everyone was very nice and professional, they were very helpful and answered all of my questions. The nicest nurses and staff I have ever met.
I feel that I should have asked the surgeon to do slightly larger implants than I originally had asked for. I feel that my breast tissue has fallen more than I would have thought it would 2 months post surgery. The surgeon was wonderful and the staff was amazing. Overall, I would still recommend my surgeon to anyone that asks.
I was well informed of what to expect before, during and after my surgery. Everyone from Dr Mason to the post surgery nurse staff was extremely friendly and helpful. I will recommend Dr Mason to anyone thinking of having a procedure done.The hospital was spectacular.
I had this procedure several years ago. I knew what to expect. I was able to speak with the dr. easily about any questions and concerns. He answered all of my questions thoroughly. He was highly recommended by my dermatologist.
The recovery time was far longer than I expected. I am still in pain over two months later and I have an area that is not healing properly.
I am now 4 months post surgery and very happy with the results. The staff at Dr. Mason's office is superb! Dr. Mason listened to what I wanted and gave me what I wanted. I was glad I took his advise on breast size instead of going with my first thought. I wouldn't change a thing. The tummy tuck is healing fantastic and I love my new shape! I would send friends and family to him in a heartbeat! Wonderful bedside manner.
Everyone involved in my initial consultation from the receptionist to the surgeon were incredibly helpful and answered every question with great detail. Very friendly and flexible with scheduling as well.
Everything about my experience was very different from the other surgeon I met with. Surgeon was very knowledgeable, loved the friendliness of the staff- very personable, loved the comfort of the office. I felt very informed and felt that the surgeon and his team highly cared about meeting my needs/wants in my surgery. I was very satisfied with everything in the office. If I ever need any other surgeries, I will definitely come back to Dr. Mason. I will also refer friends/family to him.
I was highly satisfied with my entire experience. I am 3 weeks post-op today and have not had any issues. I have and will continue to recommend Dr. Mason and his staff to everyone.
Everyone in the office is extremely welcoming and friendly, but completely professional.
Doctor and all staff are extremely professional and kind. I highly recommend them!
Everyone is very professional in this practice, but at the same time, friendly, caring and makes you feel at ease. Dr. Mason is very reassuring and knowledgeable.
Very professional, yet friendly and sympathic toward procedure.
Dr. Mason listened and was very thorough explaining his recommendations. The surgical staff works as a team with Dr. Mason, providing a pleasant environment that reduced anxiety. My surgical result was very good.
Very professional and acomadadting
My overall experience was outstanding. The entire staff was always professional, caring and empathetic to my every need. Never in all my medical related encounters have I felt so, At ease," with an upcoming surgery. Everyone should be commended and I would, with our reservation, highly recommend Dr. Mason and his staff from Southlake Plastic Surgery.
Everyone was so very friendly and professional.
I have paid for 3 procedures and have not been disappointed at all!!
Very thorough in all aspects from entry into practice to post op. It is obvious that Dr. Mason stays current on all research as he anticipated my questions and concerns. He has a fantastic reputation for both quality and expertise.
I think Dr. Mason is the best in the area and trust him to do the best job
Doctor & staff are extremely compassionate, friendly, kind, knowledgeable & professional. Although, I had a problem with healing, it was addressed immediately and I'm now recovering nicely.
Dr Mason came recommended and was very personable. He took the time to talk with me and made me feel comfortable. Was knowledgeable and answered all my questions. Thanks!
Dr. Mason was genuine and understanding of want I wanted. I would say I got exactly what I was hoping for. His office and staff were always caring, timely, and friendly.
I appreciated how friendly everyone was. This was a difficult decision at first, but after talking with their staff, I knew I made the right decision.
All staff friendly and informative .. Called me back promptly w answers. Kelli really gave me confidence sharing her scar/surgery w me. Gave me boost needed and afterwards care from her and comments helped immensely.
Dr. Mason seems passionate about what he does and wants the absolute best results for his patients. He treated me the way he would a loved one. I was confident I was in safe hands. His staff is incredible. They go above and beyond to make you feel comfortable before and after surgery.
Dr Mason is kind and sensitive, highly skilled and artistic.
The staff was very friendly and listened to all ofy needs. Dr. Mason was very helpful in determining the size and I felt no pressure by him in making the decision. The nurses and staff took very good care of me and explained everything in great detail. I felt very confident with having my procedure done here.
Dr Mason and everyone on his staff were always informative, understanding of my issues, professional and caring.
I felt the surgeon understood and listened to what I wanted. Also, I felt the surgeon was very experienced, knowledgable, and easy to communicate with.
Dr Mason and his staff fully prepared me (along with the surgery handbook). The operating staff, Dr Mason, and the office workers made me feel comfortable from the first times I stepped foot into the office.
I felt that Dr. Mason and his staff were accommodating, supportive, and put me at ease with any anxiety I was feeling about my procedure. I felt that I was in good hands and never felt that I was being pressured into doing anything I didn't want to do.
The overall experience was extremely professional. From the moment I first called all the way through my surgery follow up I was treated with the utmost respect. The ladies in the office were amazingly friendly, kind and caring. Dr. Mason explained everything in detail and made me feel extremely comfortable and answered all of my questions and concerns. It was a great experience and I love the outcome. I experienced a bit more soreness than I was anticipating, but that was explained to me from the very beginning that every patient is different and I completely understand that. However, there isn't anything that I would go back and change. If you are doubting this Doctor or his staff, DO NOT. You will be treated better than anywhere else you would have gone. Thank you again for the wonderful care you showed to me.
After a long time of consideration, my decision to go forth with my procedure was the level of comfort I found with Dr. Mason. He is extremely forthright, highly skilled, easy to talk to and obviously stays current with the latest in research. Jensey is totally on top of things and responds rapidly. All of my questions were addressed by each staff member and the professionalism in the office was magnificent. Highly trained staff who obviously understand the goal and who work to make patients feel extremely comfortable. Thank you for making the whole process easy and comfortable. I work with practices in healthcare daily and by far, this is the most professional and organized practice I have had the pleasure of interacting with.
The results are great. I'm addressing one minor issue only and Dr. Mason has been fabulous.
Dr Mason and his staff were extremely helpful and made the experience very plesent. I will definitely recommend them to all oft friends and will use them if I decide to have any other procedures on the future.
The whole team was just outstanding. My experience was complicated by my schedule and my distance, and they reacted wonderfully and helpfully to each and every request and need. Just couldn't be more pleased....
Live gow everyone was so friendly and never pushy. Atmosphere was very relaxing and comfortable.
The doctor and his staff were caring and put me at ease. They answered all my questions. I love the results of my blepharoplasty.
Services rendered by all were outstanding. I would highly recommend Dr. Mason's plastic surgery practice.
From the moment that I walked in the door for the consultation, everyone was so friendly. Dr. Mason was great at answering all my questions about the procedures that I was considering. I was even comforted by Jensey who told me about her experience. I really enjoyed working with Kelli. She answered every question before and after the procedure that I asked and I never felt rushed. I am overall very happy with the results and the service I received from this office. Dr. Mason's bedside manner was wonderful and so comforting. I would highly recommend Dr. Mason to anyone looking for a fantastic doctor. You are always welcomed with a smile and compassion!!! Thank you for everything!
Dr. Mason and all of his staff--from the front desk to each nurse--are super friendly. Each serves to ease any anxiety and answer any questions along the way. Before and after the surgery, there was never a time I didn't feel cared for. I was always comfortable with calling if I had any questions, and I always knew my questions would be answered. Should I choose to have any other plastic surgery procedures, or if anyone asked me for a recommendation, I wouldn't hesitate to highly recommend Dr. Mason. He is a wonderful doctor, who is humble and in this particular field for the right reasons. I couldn't have asked for a better experience. I appreciate being treated and cared for as an individual. There are plenty of plastic surgeons in this area; thankfully, I managed to find the best one!
I felt very comfortable every time I came into the office. Everyone is very friendly and very caring. I am so happy!!
All staff was knowledgable and extremely friendly. They knew my name and what I was having done without having to ask my questions after my first consultation. They listened to what I wanted and they went above and beyond my expectations!
Dr. Mason and staff are Awesome"!!"
Since this was my first cosmetic surgery, I was a tad nervous. However, Dr. Mason, Kinsey, Lindsay, and Kelly provided me with comfort and peace of mind before and after my procedure. Dr. Mason and his office are friendly and professional and I could not have had my procedure at a better place.
Love Dr Mason's sweet warm personality. Also love the staff he employs. Very organized surgical experience !
explained everything I wanted to know
the doctor explained in detail what I wanted to know
All the staff were welcoming and made me feel comfortable with my decision to have surgery. All questions were answered and they made sure I was well informed throughout the process.
Everyone was friendly, listened to concerns and was professional
Dr. Mason is very kind and caring. He makes you feel comfortable and explains everything in detail. He has performed two surgeries on me both with excellent results. His staff is very professional and friendly and make you feel welcome.
there needs to be a higher choice above highly satisfied. I would use that. I cannot imagine having more skilled, professional, caring Dr., Nurses, Patient Co-ordinator, office staff and all that assisted me in this procedure. I only wish I had this kind of care with all my other Dr. specialist. Dr. Mason is clearly the very best in his field, not just his skill, he genuinely cares and makes you feel it. As you can see I am a huge fan! I also cannot give enough praise to patient co-ordinator.
The only thing I was dissatisfied with is that I have $500 on account with tge practice and it was brushed off. I was not told that I could use it toward the fees. Plus I thought $9500 was a bit much. I was quoted $8000 by another surgeon and that seemed reasonable.
Very professional staff, I would come back if I decide to have another procedure done.
Dr Mason and his entire staff provided me with the highest quality of care I have ever had. Dr Mason explained everything to me thoroughly. I 100\% will return to Dr Mason's office for future care.
Dr Mason is highly skilled and so caring. Kelly (nurse) made me feel like family.
The surgeon and staff made me feel special. I could tell they were genuinely happy working for Dr Mason and that they really cared about me and making the surgery as easy and comfortable as possible.
Kelly - Dr. Mason's nurse was the BEST EVER. I loved her and she made me feel comfortable every step of the way!!! I can't even express how lucky the office is to have her!!!Laura
Felt very safe and comfortable. Dr Mason was very helpful during my consultation
Previous experience was good w/ Brenda + my nephew, Bryce Saldi had a good surgical experience w/ Dr Mason.
The staff and Dr. Mason were very friendly, informative, and honest about the procedure. The professional and confident way they presented themselves caused me to feel comfortable with the decision I made to have abdominoplasty.
Dr. Mason and staff are extremely knowledgeable and friendly. We had good open communication, felt like they really cared about me as a patient. They sent me me a large packet explaining everything that would take place and what precautions I should take before and after surgery.
Felt very comfortable and everyone was very knowledgable.
Dr. Mason has performed a previous surgery on meand I was so highly satisfied with the results, that I decided to have another Cosmetic surgery with him!!Great Surgeon & Staff!!!!
Awesome costumer service and it felt comfortable.
I felt like all the staff members and doctor were very approachable and helpful. My surgery experience was very positive. I am very pleased with the outcome. The precare and aftercare experience was also very good.
I called to inquire about breast augmentation. Jensey helped me schedule my consultation. She was very professional and friendly. She answered all of my questions and never once did she make me feel like I was taking too long. During my consultation, Dr. Mason spoke to me and with me, never at me. Again, I never felt rushed. I left with all of my questions answered and was also provided a great amount of information. Kelly was great. She made the awkward feeling of telling the before pictures not so awkward. Really nice and friendly
I initially met with Dr. Mason for a consultation to replace a ruptured saline implant. After meeting with he and his staff, I immediately scheduled to have both replaced with new, silicone implants. Several months later, I suffered an encapsulation with one implant, and seen repeatedly to determine best method to deal with it. In the end, the implant had to be replaced. Dr. Mason worked with the implant rep to provide me with best pricing, and he and his staff were so compassionate and helpful during this process. He also recommended the use of strattice, to greatly minimize the chances of another encapsulation, which I opted to try. The second surgery went just as smooth as the first - Dr. Mason and all his staff were absolutely wonderful. I recommend him to anyone who has asked me about my plastic surgery experience, and will continue to do so.Every time I walk in the office, Kim always greets me with a smile and actually remembers things about my personal life to ask me about. Nurse Kelli is awesome! She always makes me feel right at home and has taken great care of me (in-person and with my many phone calls). Pat has been so wonderful too in help w/ warranty call
I have had surgery performed by Dr. Mason previously. I am extremely satisfied and impressed with the entire staff in this office.
Dr Mason and his staff are professional and courteous.
Delivered what was promised in a perfect manner. Great staff!
Dr. mason did a wonderful job. He addressed the things that bothered me. My face lift come out beautiful and looks very natural. You cannot tell that I had plastic surgery which is what I had hoped for.
Dr. Mason is very professional and made me feel very confident in the decision I made to have plastic surgery. I work in the healthcare field myself and I understand how patient care can become the normal" for those who deliver care everyday. However, the staff always made me feel like I was the only patient to walk through the doors. I want to personally recognize his pre-op nurse, Kelly. She was kind, considerate and made me feel so comfortable. I was kind of a "nervous" patient with frequent calls during my recovery period, but Kelly always had patience and responded with kind concern. She made a difference in the way I viewed my decision to have plastic surgery."
Over all I'm very happy with my rhinoplasty. I do still have a small hump but am still so glad I had the procedure done. Will most likely return for breast augmentation.
I had specific problem a little different than a regular breast Aug and Dr. Mason and Kelly both listened and worked with me to decide on the procedure that would give me as close as possible to the outcome I was looking for. They went out of their way to research different implant sizes to accomodate my concerns.
Friendly staffFriendly staffFriendly staff : )
I aporeciate the way Dr. Mason took interest and spent time being thorough in answering my questions.
The office staff and Dr. Mason were highly knowledgeable and very friendly. I am very glad that I chose to do my operation with Dr. Mason because they explain everything to you, makes you feel comfortable and he does great work. I did the operation for me and I feel so much more confident in myself and I am so glad that I went through with the surgery. The recovery was not bad at all, a little soreness and fatigue. The nurse and Dr. Mason informs you of what to expect pre and post op. which I really liked so I knew what to expect for the operation.
I had access to a nurse's cell phone who would answer any questions I had, 7 days a week. There was no rush before, during, or after the procedure. The doctor and nurses took their time to make sure all my needs were taken care of. They explained every step of the procedure and answered all questions with patience and care.
Dr. Mason and his staff are all in perfect harmony and expertly qualified with what they do. Dr. Mason is the best Plastic Surgeon period. He is incredibly talented, with a perfect eye for what it takes to get exceptional results along with a calming, very warm bed side manner. Dr. Mason and all his staff make you feel important and really take their time with you- all that- and he has an incredibly busy practice. I tell my friends it is a perfect running happy machine- and personal! I will definitely use Dr. Mason if a procedure is in my future.....Thanks guys!
I loved Dr. Mason and felt very comfortable in his hand. His staff is incredible I couldn't say one negative thing about anybody in the office.
I'm very satisfied with the results and Dr. Mason. Only issue I'm dissatisfied is the post op visits with the nurse. I feel rushed and I had a ton of questions about care but I feel like she was trying to rush me out.
Dr Mason and his staff were able to put me at ease and answered all my questions
I felt very comfortable with Dr. Mason and his staff.
This was my first procedure with Dr. mason. I loved my results and would refer him without hesitation for someone wanting this procedure.
All of the staff was wonderful throughout the entire thing and I'm so thankful I chose y'all!
Surgeon is thorough and staff very friendly.
The staff and surgeon are very friendly, knowledgeable and I felt the appointment targeted my specific concerns. I never felt rushed or that any of my questions were taken lightly.
Dr. Mason and his staff are extremely friendly, helpful, knowledgeable, and professional. They make you feel that they care and that you are important.
I have had procedures done by Dr. Mason and his staff in the past and have always been very satisfied with the final outcome. The office and nursing staff are very professional and caring. I have reccomended clients to Dr. Mason who have had procedures done and all have been very satisfied.
Was impressed with Dr.. Mason's credentials, professionalism, and work from surgery performed.Patient coordinator (forgot her name), was kind, professional, and extremely helpful and informative.Nurse (Kellie) was friendly, kind, informative, and helpful.Great staff and great team work!
Dr. Mason is such a sweet and compassionate provider. His staff is very professional and compassionate as well. This is my second surgery and I am completely satisfied with both surgeries and will use them again if I ever need another surgery. I love them all!
I felt comfortable, I like the surgeon and everyone else at the clinic, I think Dr. Mason is a great surgeon and I hope he makes my breast looking beautiful after surgery next week!!!
I was treated with great concern for my comfort both mentally and physically before and after my procedure. In fact, I was overwhelmed with the kindness of everyone I had contact with. Dr. Mason and staff are like dear friends in charge of my beautification. I choose them because I have never heard a negative comment about their practice and I have nothing by positive things to say as well.
I have had the pleasure of taking cafe of Dr. Mason's patients in the past and I have seen first hand how well his patients recover and the perfection of his work since I have worked in the Grapevine Southlake area.
The entire staff is very friendly and helpful. Kelli answered a phone call immediately when I had a concern during recovery. She is supportive and informative. Jensi was thorough in her information about the procedure and costs. I appreciated Dr. Mason's soft spoken approach. He answered all of my questions and never appeared rushed.
The doctor and staff were very professional, organized, and friendly. I felt vey confortable in the clean environment. All my concerns and questions were answered.
Dr. Mason is a very skilled surgeon and his office staff are well informed and very caring.
I love this office and everyone in it. They are ALWAYS friendly and take the time necessary to answer all of my questions. The only thing I wish I could''ve changed this time was the surgery date. I would''ve liked to have my capsulary contraction corrected much sooner. However, I know how good Dr. Mason is and that translates into high demand. I appreciate Dr. Mason''s talent, kindness, honesty and straight forwardness. I wouldn''t go anywhere else!
I was always treated special from the first time I walked into Dr. Masons office. He is a wonderful person as well as his staff. He answered all of my questions in words I understood. If I ever consider any other kind of plastic surgery Dr. Mason will be the Doctor for me and I will always recommend him to all of my friends. Wonderful person and wonderful Doctor.
The professionalism/friendliness of the staff, especially the office nurse Kellie. I don''t remember her name but the day of the surgery, the nurse who started the IV and spoke with us was fantastic.
I went to Southlake Plastic surgery for rhinoplasty several years ago and the experience was so smooth and easy that it was no question that I would go back for breast augmentation. Dr Mason and staff are patient and extremely helpful. Recovery for both surgeries was a breeze. I''m forever grateful!
Everything was amazing. I didn''t click highly satisfied just because I meant it. I heard dr. Mason was very booked and he was referred to me by over 10 people. He spent probably a hour with me which is was more time Thani thought he had for me. Jensey also got me in that day. I''m so thankful to everyone at his office.
The staff was very detailed and informative. They addressed every concern as well as correcting any procedure problems that came up. My satisfaction was their main concern and did everything possible to meet my needs.
surgeon was honest and not pushy about services. he and staff were very knowledgeable and made me feel very comfortable there.
Dr. Mason and his staff perfect for me. Pre-op nurse did ask if I had grandchildren which I do not!!! Comfortable enviroment. Convienent
Excellent care, Highly skilled surgeon
Dr. Mason and his staff were amazing throughout the entire process! I am extremely satisfied with my results!
I truly felt that they cared about my concerns and that they had experience with making people more comfortable in their own skin. They are kind and respectful and made me feel great about myself.
Dr mason and his entire staff are fabulous!! They do incredible work and take excellent care of their patients! I would never go anywhere else besides Dr Masons to have anything done!
All of the staff members were very professional and very friendly. I felt completely comfortable. I had a knowledge of every aspect of my surgery after the consultation. I had to make some last minute changes with my after surgery care arrangements. Jensee took care of this for me and relieved a lot anxiety.
convenientcaringsatisfied with majority of procedure resultshighly satisfied with doctor, staff, and facility
Dr Mason was so incredibly nice to me and made me feel like I was a very good candidate for a rhinoplasty. I had such a great feeling about having the procedure done by Dr. Mason after my Dad and I spoke to him. Dr. Mason explained all the reasons of why the procedure would be advantageous and explained what it would entail. Even though I'm a young adult, he made me feel as if my choice to want to have this done to be a valid one.
Very informative and friendly
Very well explained by a highly trained staff
I am waiting for my follow up call to talk about my augmenation options.
Dr. Mason and his entire staff are highly skilled and caring medical professionals. From my initial interaction with the office staff, to my procedure, and through my follow up appointments, Dr. Mason gave me the utmost attention and was truly invested in this process with me. Every member of his staff is incredible, caring and equally as invested. I cannot recommend them enough!
Just the real professional service at every point from the beginning to the end.
I've met with other doctors prior to meeting with Dr. Mason's office. Their offices put the fear in me to move forward to have this surgery. Dr. Mason and his staff made me feel safe and it was an overall very positive experience. The recovery has been really good compared to others (from other Dr's offices). I am currently on week 9 recovery and feel great.
I currently have non surgical procedures done at this practice. Everyone I've come in contact with is very professional, pleasant and willing to go the extra step.
Dr. Mason and his entire staff are skilled, professional, and caring. My results reflect not only his surgical expertise, but also the instructions and care that his staff provided pre and post operatively. I am extremely happy and recommend Southlake Plastic Surgery.
I feel like I was brushed off when I brought my concerns to the practice and not given adequate information as to what to expect from the process.
Fantastic staff! Everyone is nice and smiles. This means a lot to someone who hasn't had surgery in the past. I will be getting more work done at this office. Thank you to everyone for all their work.
Love the team at Dr. Mason's office. Amazing staff and an Amazing Doctor!!
Staff was amazing doctor very comforting knowledgeable and confident in what he was doing and what my desire was.
Kelly was very informative and sincere in her thoughts.
Very happy with the manner, openness, and expertise of everyone in the office. Will definitely have my procedure done at this office.
Outstanding group of Professionals
I had a ruptured 8+ year old saline implant, so wanted to have it replaced as soon as possible. Not only was the staff accommodating to schedule me for my consult and surgery as soon as possible, to Dr. Mason provided unbiased technical information about saline vs. new silicone implants, which helped my husband and I make the decision to replace both with new silicone implants.My pre-surgery consultation with nurse Kelli went great, as she was very thorough, made sure I understood the information and was comfortable with the upcoming surgery, and was genuinely empathetic with my situation. She also called me the day before to review all of the information and see if I had any questions.On the day of surgery, I was highly impressed with the surgery preparation area, in that it was very modern, clean, and soothing. My nurse, Angela (I believe was her name) was so very pleasant, sweet and gentle, both before and after surgery. Although I don't remember much after surgery, I do know that I was very well taken care of, and my husband and I were both very impressed with all staff, including the anesthesiologist, Dr. Mason, both nurses, and all staff at the front desk and throughout.
Dr. Mason and his entire staff are the BEST!! They provided all information required and/or requested, worked with me for best scheduling times and were there for me before, during and after the procedures. Always with care and concern for my comfort. Dr. Mason's personal interest in every patient provides confidence in making the right decisions. He's patient and understanding when you have to ask the same question(s) again because you didn't remember him telling you the first time (gotta love anesthesia)! His staff always has smiles on their faces and are genuinely happy to provide any assistance necessary. I would highly recommend Dr. Mason and Southlake Plastic Surgery Center to anyone needing or considering the services he offers!!
DR MASON IS PATIENT, ATTENTIVE, CARING, PROFESSIONAL, AND PERSONABLE. I FELT LIKE HE UNDERSTOOD MY CONCERNS. AFTER THE PROCEDURE, THE RESULTS WERE BETTER THAN I HOPED FOR. DR MASON IS VERY TALENTED AND HIGHLY SKILLED.
Dr. Mason did my wife's breasts and we are very pleased with them. We like Dr. Mason a great deal, but he told me that a stomach lipo would not really help a great deal. That coupled with the higher than expected cost has led me to decide not to have the procedure. I will pursue the problem with diet and exercise. My wife and I are both still considering some face and neck work in the future.
The entire office staff was very friendly and professional. They always made sure all my needs were met. Dr Mason is very professional and thorough. He made me feel comfortable with my decisions and the procedure.
From my first call to Dr. Masson, his staffMade me feel very comfortable. I felt like I Already knew the staff when I arrived. I felt The trust and professionalism beaming Throughout his office. Everyone is a reflectionFrom Dr. Masson. I was honored to have his Staff support me through my procedure.
Friendly staff, helped make an uncomfortable situation more comfortable.
Dr. Mason & Kelly make you feel comfortable and as if they care about you as an individual & making you feel comfortable.
Dr. Mason and his entire staff (from his office staff to his medical staff) were unbelievably personal and genuinely interested in me. I never once have felt that I was just a patient to any of them. They addressed me and treated me as if I were an important person or an old friend. They all went over and above to take the time to hear my perspectives, and after the surgery ensuring that I was doing okay and recovering well. Dr. Mason's personal touch and care was the most impressive, and I did not expect that from a well-known and respected doctor. This is what made me decide to use him and his practice. I am so glad that I did, because I have not for a moment felt an ounce of regret! He did an outstanding job on my body!
Dr. Mason is kind, caring, and honest. He explains everything, great office staff.
Dr. Mason and his entire staff is truly a stand-out, highly professional, and compassionate group of medical professionals. Dr. Mason continues to impress me with his utmost care and attention in every single interaction we have. I am impressed at the level of personal interest and care he invests into his patience...clearly showing we are not just dollar signs" to him, we are his patients! He is honest, fair, gentle, kind, but most importantly very good at what he does. I am still amazed at the transformations he was able to do with the areas of my body I have always felt insecure about. The staff at Southlake Plastic Surgery is also one of the key factors in my choice to use this facility. Each staff member takes the time to learn my name, know my family's names. They answer questions, and go the extra mile to ensure I'm comfortable and feel care and respect. I even had a nurse stay by my side while I began to get anxious...she gave up her time just to comfort me. Their standard of hospitality and compassion is truly immeasurable and should be commended. "
VERY KNOWLEGABLE AND GREAT COMMUNICATION
Nice facility, friendly staff, very professional doctor he really seems like he cares for his patients.
I was highly satisfied with surgery day. Everything was very calming and the nurse answered all my questions in concerns with very diligent, precise answers.
Dr. Mason and his staff made me feel totally at ease and well informed at all times. I felt completely comfortable during the entire procedure. Dr. Mason's skill as a plastic surgeon is exceptional which provided wonderful results. Overall, I am completely satisfied and would not hesitate to recommend his practice to anyone.
As always, everything/everyone at the office was top notch. Also, I really enjoyed my visits with Kelly. She is awesome(!), easy to talk to, warm and personable. I don't want to have any more surgery done...today. But if/when I do, you know I'll be back!
I was pleased with my visit with the Doctor and his assistant Jensey. They were both very informative.
Being a type 1 diabetic woman who had never had any surgery before, I was nervous about the whole surgery experience but it was for nothing because I was very well taken care of by everyone! Thank y'all so much!
The staff made me feel so comfortable! I knew they would, they were just as thoughtful and thorough with my mom.
Dr Mason and his staff are very friendly and professional! After meeting them, I knew I wanted to have my procedure done with them. And I did have a few consults. After having my procedure, I am so glad I chose them! Dr Mason is VERY detailed and aware of everything to make you happy. He did a great job and I am happy with my results! Also his facility is extremely nice and staff great as well. Kelly, his nurse, never made me feel silly of any questions I asked her. She is a great nurse! Overall, I can say it has been a great experience, thank you!
I trust the doctor that recommended me to Dr. Mason. Dr. Mason is very comfortable to talk to and he answered all of my questions. He was very informative.
The staff is very courteous, friendly and professional. Dr. Mason was very thorough in his consultation answering all questions and providing valuable decision making information. I have confidence in Dr. Mason and this clinic.
I am highly satisfied with my overall experience. As I am still recovering and still have some swelling, it is hard to tell if I am completely satisfied with the results, particularly with the tummy tuck. Dr. Mason and his staff took great care of me and were always very responsive to my needs, even when I had to go back to the hospital.
Dr. Mason was right on target with the purpose and the results of the surgery. Highly professional and skilled.
I came highly referred to Dr. Mason, I was very satisfied with my consultation. I felt it was very thorough and I was made to feel very comfortable.
Dr. Masson, my procedure I selected from your office was part of my bucket list. I never thought I would feel as comfortable as your staff has made me feel. You are beyond gifted. My recovery had been amazing. The whole process has been an excellent experience. Thank you so much. I will highly recommend you and your staff.
I called to get in in January and my appt. was April. I asked to have any available appointments. No one ever contacted me about an earlier appt. time. I teach swimming during the summer to children. I had no idea I could not swim for 6 weeks after surgery. I learned that at my pre-op appt. I would have loved to have done it in February. I told all the staff members I teach swimming, but did not find out until my pre-op that I would be unable to swim for 6 weeks. I had to pay people to teach for me for 6 weeks.
Professional staff that is down to earth . Able to joke around and ease tension. Talked not only to me, but to my husband also. Staff was honest and really considered my lifestyle.
I loved Jensey~So, friendly and sweet. Also, loved Dr. Mason. He took up time with me and listened to all my needs. I was extremely happy with the entire experience. I plan on getting my procedure done in January.
I felt a little pressured into some things.
The practice was highly understanding and accomodating about by having to wait for an exact date to schedule for airline bidding reasons. I had the a (the same) procedure done by this surgeon previously and was very satisfied with all aspects of the experience, several years ago. Looking forward to it.
Everyone was very helpful and generally cared. I couldn't be happier with my outcome. Thanks very much dr.mason & staff!!
breast are a bit larger than expected
Dr Mason is maticulous and such a perfectionist. He never makes u feel like u r crazy for coming or that u really HAVE to have the procedure. I feel very safe with him as the surgeon and his picks for anesthesia etc. I would never shop around on prices for plastic surgery. If I couldn't afford the procedure with him I'd just save and wait. Not worth getting a bargain botch job.
Dr. Mason and his staff were very informative and open. Their attitudes to me were genuine, sincere and caring. They seemed to want me there!
Everyone was great! Very informative and comforting
The entire team was terrific. I felt very comfortable in the office.
I think it is still early in the recovery. I anticipate being Highly Satisfied" with the procedure as all of my issues were addressed and questions answered. Next time I would ask for a copy of the post-op instructions, as I think this information would be beneficial in preparing for my needs during the recovery. "
i was overall highly satisfied with my experience. my scars are a bit higher and bumpier than expected but I am still pleased with the overall look. dr mason is very wonderful and easy to talk to. he is an excellent doctor and I have always been quite pleased with his staff too.
Overall I was extremely satisfied. Scars are a bit higher than expected. And the recovery was a lot harder than I had anticipated but the practice is excellent and I would recommend to anyone
Very friendly staff, made me feel comfortable and secure with my decision to have surgery.
Dr. Mason actually listened to what I wanted, and he delivered! He doesn't have a cookie cutter look that he gives to everyone, and it was important to me that he do what I felt comfortable with. He is a wonderful listener, a skilled surgeon, and a caring doctor. I will recommend him to anyone who asks me, Do you know of a good plastic surgeon?" So happy I went with Southlake Plastic Surgery. "
Dr. Mason did the most perfect work, he did exactly what I asked for and more!I couldn't be more satisfied.
I had a breast lift and implants. Immediately after surgery I could tell that the left breast was at minimum a full cup size smaller than the other . The larger breast sits at least 1-1 1/2" lower than the other. When I said something to Dr. Mason He said he didn't know what went wrong.I received a letter in the mail stating that it would be 4,925.00 to fix the problem! I paid over 8,000.00 to have the surgery initially. This was a surgeon mistake and should have been fix for FREE. My breast were only very very slightly different in size to begin with- my husband had never even noticed."
The entire staff and office were kind and understanding. Dr Mason was really down to earth and you could really tell that this was something that he really loved to do. Overall i am extremley happy about my surgery and would defiantly come back for services with him.
I love how compassionate and educated the staff are. They were so willing to answer any and all of my questions and they made me feel so comfortable!
I appreciated the time spent to explain the detail of the procedures including the recovery, what to expect, etc. The candidness of the conversation was appreciated and made me think highly of the integrity of the office staff and surgeon.
Dr. Mason is the best. I'm a return client and he takes pride in his work, doesn't push procedures on u, and the result's are fab. The preop and postop instructions written and oral are thorough and I love having them on hand to refer to. He's the best and I'm very pleased with my results and I'm only 4 weeks out.
just had the surgery, no complications so far, everything went smoothly. able to coordinate with my ob to do my hysterectomy at the same time. dr. mason very attentive before, during and after surgery.
Professional, friendly, straight forward
I felt comfortable, safe, cared for, and overwhelming satisfaction in every aspect of the process.
Everyone was friendly, doctor knowledgeable & an eye for detail, office clean & nice in appearance, and it just felt right.
Dr. Mason has performed several procedures for me over the last 15 years. He and his staff have always been most kind, professional, respectful and a pleasure to be involved with. They have gone beyond my expectations as far as making me feel comfortable with my decisions.
I have my body back as I wanted.
Dr Mason and his staff are the best in the area. They are very professional and helpful. I will recommend Dr Mason to all of my friends.
I could not find words to express how happy I am with Dr. Mason and his wonderful staff. They are knowledgeable, friendly, and very professional. I am one week post-op after having a rhinoplasty/septoplasty and although it takes a while for swelling to go down and final results to be seen, I love my nose already! I had received very enthusiastic recommendations from coworkers who also expressed a great deal of satisfaction with Dr. Mason's office. Every single person in this office is so warm and personable. If you are considering getting a procedure done I really think you will be happy with both the results and the patient relationship. Also, check out their website as you will be pleasantly surprised to find that they offer a very wide range of services. Best of luck with your decision and journey for cosmetic surgery!
I did not book my procedure the same day of my consult; however, I did call back to schedule my appointment within a week after the consult. Today marks 12 days since I had my breast reduction/lift & lipo of the abdomen. I am already SUPER THRILLED with the results of my breast reduction/lift & still have some swelling in my abdomen but have no doubt I will be pleased with the results. The pain was minimal and I was able to return to work a week after the surgery. I should have don't this for myself years ago. Everyone at Southlake Plastic Surgery was amazing. Dr. Mason was very kind, professional & does amazing work. Jensey, Kelli & Angela have been so wonderful. I highly recommend Dr. Mason & his team to anyone looking to enhance their appearance.Thank you so much Southlake Plastic Surgery :)
Everyone there made me feel very welcome and went above and be on!
Just my body reacting to the anesthia, throwing up for several hours, still have bruising on my neck, neck still very stiff & painful after sleeping. Very sharp stabbing pains in my head. Dr. Mason, his team of nurses & staff are very sensitive & caring to my needs. Othewise yes I am highly satisfied & look forward to the remaining brusing to be gone.
I have a small pocket of fat that the surgeon missed right above my new belly button that became noticeable within two days post surgery. Initially Dr. Mason thought is was trapped fluid and tried to drain it. When it wouldn't drain, he said lets watch it over the next three months and see if my body absorbs it. When it didn't, he said that he would remove it via suction and explained that below the breast bone is a very small area to work in and that is how it got missed. He said that he could be suctioned very easily. So, I requested an appointment for the very minor procedure. I received a letter from his office three weeks later requesting additional payment of $900 for the facility fee, his services would be free. To me, this is very upsetting. I paid over $9,000 to have a tummy tuck and liposuction and feel this minor correction should be performed for free. I think that Dr. Mason is a very good surgeon and I am very happy with my results and that Dr. Mason would want to correct the issue. That is why I choice Dr. Mason in the first place, he seemed very gentle, and caring, plus he took pride in his workmanship, staff and customer satisfaction. "
this was my second procedure. very confident in dr masons ability and credentials. staff is outstading and pinnacle anesthesia staff is highly competent. this is the only plastic surgury center i will ever use in the future and i have used one other in the past so i do have an experience to compare it to.
Friendly and professional environment
I thought the staff was extremely friendly and helpful. Dr. Mason has a great bedside manner and I have a friend that had the same procedure so I was able to see firsthand what it should be like. They also took extra time with me to try on some sizes during my free consult, which was definitely above what I had expected. I was very pleased and am looking forward to my surgery in 2 days!
Great staff, great surgeon and you almost feel like part of the family.
I was made to feel very comfortable with the doctor and staff with their warm approach to the practice. I felt at ease, even though they were very open & up front about what I could expect from the procedure. I made my decision based on how at ease and confident Dr. Mason made me feel about my decsion to have the procedure.
The warm and inviting staff made me feel so comfortable when I entered the office! Dr. Mason was so professional and offered detailed reasons for recommending the implants that he did (Sientra) and helped me understand why they were the best option for me. Jensey was amazing! So sweet and helpful in schedulingy surgery. One thing that caught my eye was in the first consult room. There was a plaque that says Because nice matters". I thought that was such a wonderful phrase, and it made me realize that this office was more than about performing surgery for money. It is about caring about the patients and helping them achieve a better version of themselves. Many applause to you!"
Informative and caring group.
I haave a friend that looks amazing after her percedure with Dr. Mason. The whole staff is informed, friendly and knowledgeable about procedure and emotions that go hand in hand with moving forward with the procedure. They allowed me to feel confident in my choice to have the work done with Dr. Mason.
The staff was very courteous and well informed. I have felt that I am in good hands and am not nervous about the upcoming surgery.
Dr. Mason is extremely professional and personable. He is capable of giving his patients the look they are wanting. His medical staff is friendly and really seem to care about their field of work.
Dr mason was more then just a doctor, he seemed to care about what my goal was! I appreciated it!
I felt comfortable at all times. The staff was amazing and the doctor was warm, kind, and made me feel safe.
The care and willingness to answer all of my questions, very personal!
I trust Dr. Mason.
Professional team, very informative and willing to answer whatever questions I had.
Every single person that I have come in contact with have been so friendly and willing to answer every question that I had. You are treated very well here. I had a tummy tuck and breast lift in January 2013 and this has been the best thing that I have ever done for myself. I have not been happy with my body for years and have always covered it up and now with Dr. Masons help I love my body. I can now wear my two piece bathing suit without the cover-up. I can wear form fitted clothing without worrying that my stomach is hanging out. When I take my bra off, my boobs are still up and not flat.As for my scars, no one knows they are there except me and my husband and they are worth the trade.I am still in the early stages but everyday they get better. I cannot thank Dr. Mason enough for the fabulous job that he did. He is an incredible surgeon. I would highly recommend him to anyone. I am glad that I found Southlake Plastic Surgery.
The most important aspect of my experience was the staff. Everyone is very personable and they all understand how emotional this procedure was for me and they were all supportive. Thank you and may your business thrive and may God continue to guide Dr Mason's hand.
Dr Mason and staff treated me kindly and with respect. We thoroughly discussed my concerns and expected realistic outcomes. I felt educated about the entire process. My results are meeting my expectations. Dr Mason did a wonderful job on my thighs and flanks.
The entire process was did not have a scary medical feel, yet I was confident everyone was highly knowledgeable. Everyone spent adequate time with me and made me feel important. I was given great detail and information without pressure. I wanted a quick schedule date and they were able to fit me in very quickly. I am extremely pleased with the entire processes, the staff, and my results.
Dr and staff were great, the cost was more then expected. No other complaints. Would have Dr. Mason do the procedure if it was more affordable.
I have known Dr Mason for several years. I work with him at an ambulatory day care center and who else knows the work of a physician other than the surgery staff!! I have recovered his patients IN PACU and never had a problem with his patients post op. He was given high reviews by our surgical nurses so there was no decision in my mind to look to other physicians other than Dr. Mason. He has all the qualities that one would want.
I am a return patient. I feel very comfortable with Dr. Mason. I was very happy that we were able to schedule surgery soon after the consultation because I had an open month on my calendar during which I could recuperate. The office staff is very friendly and approachable. I am counting on Dr. Mason to keep me looking good for years to come!
Dr. Mason seemed quite rushed during consult and seemed to brush off my inquiry about the rapid recovery/24 hour recovery technique that is available by other surgeons by saying it is achieved only by using small implants and placing them over the muscle. But upon further research on my own I know of many women who've has this technique done with great success and had over 400cc up to 1000cc implant place UNDER the muscle as well (I have actually conversed with these women so they're not just testimonials from some other surgeon's websites). It made him seem set in his ways and possibly has such a busy practice that he doesn't have the time to thoroughly investigate this technique that would allow for much easier recovery of his patients. Also, I would have loved to see before and after pics of his work. The perfect time for it would have been while I was waiting in the back room to be seen by him. I had a VERY long wait which would have been perfect for looking for breasts I liked. I know there are a few on his website but I thought he would have a binder full of before and afters especially since it seems like he takes before pics of all his breast aug patients.
Every person in the practice was highly professional, friendly and well-informed. My husband and I were well-prepared by the staff, nurses and surgeon. My husband and I were even steered away from a surgery that our surgeon felt was unnecessary. The outcome from the surgery is so much better than I had even imagined - we are delighted!!
Dr. Mason has terrific bedside manner. i felt completley comfortable. the staff is excellent!! everyone is responsive. i am extremely happy with the results. i will be returning for other procedures. My pain was minimal because my medications were handled appropriately. EXCELLENT EXPERIENCE!!!!
the staff and surgeon were made me feel comfprtable and answered all of my questions that i had.
All of the staff and Dr. Mason were very courteous and answered all of my questions. My consultation and surgery went very smoothly and I would recommend this office to anyone!
I had the procedure performed on 1/31 & have so far been very satisified with the care and anticipate being very satisified with the results
Dr. Mason, Jensi, and Crystal were all wonderful to work with.
Dr. Mason and his staff seemed genuinely interested in my case. They were happy to answer as many questions as I had and did not seem hurried to move me through the process and see the next patient.
Dr. Mason and his staff take every measure possible from initial contact to post-operative care to ensure the patient is well-informed, comfortable and happy with their results. My experience exceeded my expectations! I never once doubted that I was absolutely in the best hands possible for my procedure.
Staff was wonderful. results were excellent and exactly what I had anticipated.
I love my results and everybody was really nice
From the moment you enter the office, up until the time you leave you feel very welcomed in a comfortable environment. Dr. Mason is extremely professional as well as qualified. He has a great bedside manner and truly understood the end result that I was looking for. The nurses that were with me on the day of surgery were very helpful and told me exactly what I would expect on a step by step basis.
When scheduling my consultation the coordinator knew I was going to be off work during a specific week. They had no openings but I was put on a waiting list. That week I received a call asking if I could come in that day vs 2 weeks later.I was having 3 different consultations so I did want to have them close together to compare notes. Dr Mason was the only doctor that did a complete breast exam during the consult. Not only was he interested in me as a plastic surgeon but as a patient as well.This was the only office that had 'real' dressing robes like you would buy at a dept store. This made me feel 'special' - not like I was just at a doctors office for a consult. He took the time to make accurate measurements and explained that even if I wanted an augmentation - due to the amount of skin that needed removed he would not do it during the lift - it would have to be done later. I was informed he graduated first in his class at Stanford - this was important. Also his facial work that he had done at a local childrens hospital - with a special needs grandchild I've been in that hospital many times. We really connected.
Dr. Mason is very friendly and explained the procedure. thoroughly. He took his time with me and I didn't feel rushed or uncomfortable. He and the nurse were upfront on the recovery process.
I was completely satisfied with the consult and pre-operative appointment. I've already had my procedure done and am still highly satisfied
The staff is very informative, and the surgeon is very well known as one of the best in the area.
Dr.mason and staff were very professional. They also answered all question and made me feel comfortable with my procedures.
Dr. Mason took his time to answer all of my questions. The staff treated me well and the care that I received was of the level that I expected.
The professionalism and knowledge of the doctor and staff, the cleanliness of the facility, the thoroughness of the consultation. I also liked that the customer handouts and documents were visually appealing, professional, and personalized. I've been to other consultations where the materials are in black and white, misaligned, and there are spelling and grammatical errors. When you're paying several thousand dollars for a procedure, it's nice to see that someone is paying attention to the details. I had a good first impression at Dr. Mason's office.
Dr. Mason and his staff were exemplary from my first contact with the office through my surgery and post op visits. I felt comfortable and confident all the way through the steps of the procedure. Dr. Mason and his staff went over and above my expectations in every way. I will definitely recommend Dr. Mason to friends and family in the future.
Dr. Mason & Staff were very informative and answered all my questions. My only hold up is having to spend 2 weeks of vaca time for recovery. But when I am able, I will definitly schedule with Dr. Mason!
Once in a life time procedure, I'm glad that I chose Dr. Mason, will recommend him highly. Great staff too.
Feel very at ease, all questions are answered. A certain calm about the practice with no oversell.
all around great experience! Dr. Mason's staff has been the upmost of professional and friendly.Providing comfort and encouragement in the most positive way.
Great, professional doctor. No post-operative issues. Healed great :)
Confidence in Dr. Mason and his team for a great result
comfortable, non-pressured environment. Dr. Mason was very gentle during consult.
Both Dr. Mason and his staff were so great. He truly cared about me and wanted the best result for me. He was the first physician that read through my medical history records and gave me an honest answer about what my results would be. I could not be more happy!! Thank you to him and his staff!
Dr. Mason very informative, patient and seemed understanding. Willingness to explain procedures/answer any questions.
This was a big decision and the staff and experience made me feel like I had chosen wisely.
Because my implants were not as large as I had asked for
They are an amazing team. Very professionals, respectful and really really kind people!!!.Everything was exactly like they explained to me, before my surgery. They were very clear with the information and what i had to expected from the surgery.The Doctor is a gentlemen, very patience. He and the nurses spent with you all the necesary time for answer all the question. I am so happy and blessed,because I met the Southlake Plastic Surgery team!.
I was very impressed with the friendliness of the team and with Dr. Mason. I immediately felt comfortable, even when I had to stand their naked with all my fat hanging out! The entire experience was very favorable. The only thing I would mention is that when I came in for my pre-op visit, the nurse was very informative but her conversation with me was very rote"...she wasn't as engaging as the other staff members. "
Doctor Mason was absolutely wonderful. The only reason I haven't set an appointment is because my husband is not on board with the procedure yet. He wants me to raise the money myself and see some other surgeons before making my decision. However, when I do get ready Dr. Mason is my preference for this procedure. I was very impressed with the time and care he took explaining every detail to me and putting my mind at ease by giving me his honest opinion about what I really need.
Had 5 consultations prior to Dr. Mason , He was the only surgeon that spent the time answering every question and concern that I had about my desire to have a breast augmentation, with out making me feel like I was on a time restraint . I felt very comfortable about making my decision to pick him as my doctor. As my surgery date came I was not the slightest bit nervous due to the friendly staff introducing themselves and also answering any questions, concerns about what their job was to do during the surgery. I highly recommend him to all my clients and am very pleased with my results
Dr. Mason is very friendly and professional. The staff is through and thoughful and respond quickly to questions and needs. My wife's past experience has been very good.
This was a great experience..Loved Dr.Mason and his entire staff...very caring and thorough!
Please with the overall practice and results. I am just two weeks out from procedure, will look forward to finished" product results."
It takes several months to get in to see the surgeon. Then it takes several months to get on the calendar for the surgery. The inflexibility and waiting period expands the wait period to upto six months.
Dr Mason, and his staff were very informative. I would recommend him to anyone!
Honestly, I don't remember a lot of it afterwards, but I thought someone would call the next day and see how I was, and I didn't receive a call. Just my visit to Dr. Mason and then with the allergic reaction and the the referral I received from Dr. Mason's office didn't want to cooperate. But all is good now.
Dr. Mason is wonderful to work with. His staff is so friendly and so helpful. I could not be more pleased with my results and with the whole experience. It has been a joy and I feel amazing!!!
I could not be more pleased with my entire experince! Dr. Mason and his staff are amazing. They were so patient with me and took the time to thoroughly answer all of my MANY questions. They listened carefully to the descriptions of what I wanted and that is EXACTLY what I got. I am so, so happy with the end result! If you're looking for a plastic surgeon, look no further!
I really liked Dr Mason and his bedside manner. He is very easy to talk to and very knowledgable.
Everyone was very kind and everything was presented well. The staff is very friendly and makes you feel right at home.
Dr Mason is very personable and interested in learning about you - your career, lifestyle etc to determine best size and recovery time for procedure. I was referred by a friend who had an augmentation done by Dr Mason a few months prior and he recalled a great deal of information about her. He genuinely cares about his patients. He took time in answering my questions, he did not rush through the appointment as a lot of physicians would. Only issue I have is when I was told about the seminar, I was told I would receive a 15\% discount on surgeon costs however at the seminar I saw the fine print that indicated this was only when paying cash, does not apply to care credit. Overall it seems to be a great practice, great surgeon and friendly staff. Absolutely no complaints and looking forward to scheduling my procedure! :)
Every person in the practice is very professional. The book that tells about the surgery was really helpful.
Dr. Mason's mannerism and the way of dealing with me as a future patient was exceptional. He was very warm and made me feel very comfortable. The staff was also very kind and everyone was very down to earth. I had another consultation at a different office and the surgeon came in with a pinstriped suite on and all of the women that worked there were platinum blond with large implants and while everyone was very nice and not to say there is anything wrong with their appearances but it just didn't feel warm or real to me as opposed to this office. It was very comfortable and real! :)
very professional all the time
Everyone was very friendly and knowledgeable. Their intent was to get the best picture of what I wanted and questions were welcomed.
All aspects of my experience were fantastic. What struck me as the most valuable was the way the staff treated my questions, concerns and emotional needs. They treated my emotional needs and questions like they were equally important with my physical needs and situation. This gave me a great deal of peace and calm with the entire process. Additionally, it insured that not only am I pleased with the amazing physical results, I am also phychologically in an amazing place during and post recovery. Dr. Mason's practice is the complete package!
Dr. Mason is a skilled surgeon and in addition is very much a people person who I feel comfortable talking to and in expressing my concerns with. I am very pleased with my surgery and find the office staff willing to talk to me with my minor or major concerns.I have already recommended Dr. Mason to several friends.
I didn't fully understand what to expaet about the recovery
The entire staff was very professional and pleasant to work with. My daughter had experience with Dr. Mason and his staff and we experienced the same thing during her procedure. They have the ability to explain the different procedures and steps in the process clearly and easily. When I was unable to keep my surgical date due to another medical procedure which is taking priority at this time, I was treated with the utmost care and concern. A great organization.
Dr. Mason and his staff are highly skilled, professional and caring. Dr. Mason and his staff went above and beyond to make sure I was comfortable and happy with my results. Dr. Mason listened and provided excellent feedback and provided me with a very natural look as i requested. I would highly recommend Dr. Mason and his facility.
All of the staff are friendly, welcoming and eager to answer questions.
I was lead to believe the stiches would not be very visible and not need to be removed. I was not told about a thread across my eye.
Well trained physician and staff who were very professsional and friendly and extremely competent.
The surgeon was wonderful to work with...very respectful at all times. He and his staff made my surgery experience very easy and comfortable.
Dr Mason and staff are very experienced, highly skilled and caring. I have had the best care possible and will always return to Dr Mason for any future plastic surgery.
Dr. Mason has the best bedside manner. He's kind and takes time to really listen to what his patient wants to achieve with surgery. The office staff is very professional and attentive. It was a great experience and I am more than pleased with the outcome.
the staff and Dr. Mason were all very kind, friendly, and supportive. I felt that my care was important to them, and any fears, concerns, or questions I had were answered promptly and thoroughly
I liked Dr. Mason, he is very professional, thoruogh and friendly.I truely wanted to him do my procedure, but I had to wait for a long time since he was booked out. But I will highly recommend him for a friend.
I am extremely satisfied with the results of my surgery. Dr. Mason did a wonderful job and was very attentive to my expectations. His staff was extremely helpful and made my surgery a very positive experience. Not only would I return to Dr. Mason for any further work but I feel very comfortable in referring him to my friends.
Everyone was great!!
The staff was very supportive and friendly. They were thorough and provided me with a lot of information. The physician was relaxed, friendly, and knowledgeable. He has a lot of experience with this procedure. The environment was clean and professional. I like that the surgery will be done at their facility instead of a hospital.
It is rare to find the doctor and his entire staff not only extremely friendly but educated and organized as well.
All of my questions were answered prior to the surgery. Dr. Mason and his staff were very accommodating and put me at every time I was in the office.
I felt that Dr. Mason truly listened to my questions and concerns. He reviewed my medical history thoroughly and answered my questions. His staff was so great and put me at ease. I would definitely recommend this office to others!
The entire team within Dr. Mason's office were extremely helpful. I felt comfortable with my entire experience.
I look and feel great!! All of the staff has been amazing troughout the entire process.
Dr. Mason and his staff were very kind and considerate. They were all very accommodating and made me feel as if I was visiting a home, not a sterile office. I cannot afford surgery now, but Dr. Mason is definitely my plastic surgeon of choice. He was so kind and caring and listened to me as if he had all the time in the world. I felt very safe with him and with the entire practice.
Dr. Mason was most understanding when I changed my mind about not having a complete face lift and just went with the upper & lower eye lid surgery as first mentioned and planned for. To me this was a big step, and I was very anxious about this voluntary surgery. His staff was most helpful and friendly.
From the doctor to his staff, everyone was very professional yet personable. Felt like everyone truly cared on how I felt about what was going to happen to the outcome. Dr Mason even added a couple of things at the last minute because he cared about me and his work. I would never go to anyone else. Period.
Dr. Mason and his staff made me feel so comfortable. They are so friendly and helpful. The pre-op appts. were so helpful preparing me for what to expect and the day of the proceedure was so relaxing! Since the surgery, they have been extremely friendly during my visits!
Very thorough consultation. Staff extremely helpful. Dr. Mason did a fantastic job explaining the entire procedure
The staff was warm and welcoming. Doctor sat and discussed my lifestyle, expectations, problems from my previous surgery with a different doctor and I never felt rushed or felt like just another number. He gave me realstic opinion and suggestions and requested surgery notes from my last surgery and I felt he was very thorough. Patient coordinator was personable and very professional.
Everyone I came into contact with was extremely courteous and attentive. Dr. Mason was professional, but also made me feel relaxed, making an effort to get to know me personally. Also, I greatly appreciated receiving two estimates for the proceedure. I have had consultations with other surgeons regarding septoplasty and rhinoplasty, and my experince at Dr. Mason's office was by far, the best.
Dr. Mason and his staff provided clear information (the personal surgery booklet was excellent), answered all my questions knowledgeably, and performed their individual tasks with warmth and respect towards me. I have already recommended them to two friends.
I have trust and confidence in Dr. Mason and his staff.
The entire staff is professional freindly and confident. The nurses are excellent. I felt I was always in the best of care.
The staff are warm and friendly and the doctor ion both highly trained and very nice.
The overall experience was ok, not taking into consideration the purpose intended for the surgery which was increase in size which was not satisfactory. Surgery and results as far as not having complications thus far went well. Size, is unsatisfactory. I am able to wear many different brands in a cup size smaller than I should be. The doctor was very rude on follow up. I felt that my size was not what I thought it would be. I was disappointed that I was smaller than I expected. When I expressed my feelings, in a calm way, I was basically told I don't see it. He seemed to take it personally as a critical judgement. Not at all sympathetic to my feelings or the fact that facts are facts. I am smaller. Playing dumb and trying to sell me on it by telling me I am large is not going to work. A full C cup is not a full D cup. I knew that under the muscle would reduce the size somewhat, but thought that I would still be fuller. I want another surgery but don't feel I should have to pay for this less than fulfilled outcome. The doctor needs to remember that one unhappy customer can exponentially be damaging.
I found that Dr. Mason and his staff were very understanding of my concerns and took time to see me earlier than my follow up appt due to my uncomfortable night with the drains.
Dr. Mark Mason and his staff are very genuine and attentive. I felt like I had gotten special treatment. The kindness radiating from the staffs eyes and positive, upbeat attitudes made me feel like they truly cared about my well being. As a fervent skeptic, I was surprised that I already knew that I was going to be pleased with the results of my breast augmentation. Thank you Dr. Mason and staff for your outstanding service! You will be the only doctor that I will happily recommend to anyone looking for a nip and tuck. I will be back!
The experience was great . I would do it over again. I have already referred several friends.
Looking forward to getting my procedure set up!
A very professional, yet caring staff put me at ease right away. Dr. Mason make you feel like he has all the time in the world to address any and all questions, no matter how small. He's very good at putting his patients at ease during his exam. A totally pleasant experience all around.
i was satisfied due to the fact that i didn't encounter any issues with the practice as a whole, i was pleased from start to finish i found the procedure i'm intrested in is easier than i thought, i haven't scheduled frankly because i haven't had time to schedule a second opinion just to have something to compare it to and i'm not quiet ready to just go for it, i like to take my time and probably do a second consult with my husband present but i was very pleased with everyone and everything at the practice Thank you
I have been to two other Plastic Surgeons offices for a consultation. I felt the most comfort with the staff at Dr. Mason's office. I also have a friend that has done the same procedure that my consultation was for and she was very pleased.
I thoroughly appreciated the professionalism of the entire office and the individual attention and encouragement I was given. I am well aware how busy physicians offices get, more than hectic to say the least, but this was never conveyed to me as a patient and I felt that they had all the time for me that I needed. You are all wonderful! Thanks So Much
Staff was very friendly. Dr Mason made me feel comfortable, as did his staff. Jensey was informative and friendly.
Both Dr. Mason and Jensey were very helpful to listen and present options that made me comfortable. They presented the costs in writing for me in a folder.My husband is the limiting factor in this as he does not want me to make these changes and spend this amount to do it.Thank you anyway, perhaps there is a less drastic/less invasive way to get results.
I felt as though Dr Mason took a genuine interest in me and my past and present medical history. He spent more time with me than I anticipated and actually did a breast exam for lumps , which neither of the other Drs that I consulted did. After leaving the exam room, he thought of something else that might be helpful in my case and came back to tell me about it. I never felt rushed. Everyone I came in contact with was very professional, friendly and courteous.
Staff was very nice and accomidating. Dr. Mason, I have worked with as rn and always thought his bedside mannor was great! We laughed and the atmosphere was very relaxed. I had my consultation with my sister in law @ the same time. We were both very comfortable. Dr. Mason is working with me to get my insurance to cover my procedure as United healthcare does cover what I need done with proper documentation of issues.
The entire staff made me feel very comfortable during the whole process. They were able to answer all of my questions. I am very pleased with the outcome of my procedure and have already recommended Dr. Mason to my friends, family and coworkers.
Jensey was very acommdating and helpful. The doctor had my MRI results already read and ready to explain to me. I am just waiting to see what or if my insurance will cover and then I'm ready to schedule the surgery.
Everything I experienced through the whole process was beyond my expectations. Dr. Mason and all his staff are extremely friendly and knowledgeable. I am more than thrilled with my results and my recovery was much easier than I anticipated with minimal pain, swelling and bruising. I will highly recommend Dr. Mason to anyone interested in breast augmentation.
Very friendly staff and I did not feel rushed during the visit with Dr. Mason. I have not set up the procedure because I have to go to another Dr. for test purposes before having anything done. I will be contacting Dr. Mason's office when this has been done.
Dr. Mason and his staff asked me questions about my expectations and we discussed whether or not they were realistic. He allayed any fears I had about pain. He gave me clear information about what to expect after my surgery and the timeline for complete healing. I appreciated both he and his staff's ability to convey all of the information I needed in a way which was not intimidating. They were all clear, and extremely kind and helpful.
None threatening. Very kind and explained everything clearly. Lovely office environment.
I have never met with a surgeon as thorough and genuinely concerned about a patient as Dr. Mason. Working for orthopedic surgeons, myself, I was very impressed.
The office staff was awesome...warm and ver comfortable. Most importantly Dr. Mason has a wonderful bedside manner. He listened intently and took time to answer all of our questions. He is very knowledgable and provided great direction and recommendations. I would recommended him to anyone.
I looked for the physician with the highest credentials and education and training from the best University that I could find and Dr. Mason was recommended to me by my orthopedic surgeon. Dr. Mason has been everything that his reputation and training describes. The physician and staff are well trained, efficient, organized, and friendly. When I had an allergy reaction to compression material, they moved my appt. up immediately and saw me. Everything has gone exactly as planned and smoothly.
From my initial consultation to after my breast surgery was complete, was a wonderful experience! I felt comfortable and cared for by Dr. Mason and his entire staff. I am extremely pleased with the results of my surgery.
The entire staff was very kind, respectful and helpful.
I was completely satisfied. Would do it all over again. Love the way I look and feel! Dr mason is great!!
I feel the surgeon and staff understand my needs and have the qualifications to help me achieve my goal. Dr. Mason is incredible when explaining the procedure that I will be having. He conducts himself as a true professional.
I was impressed Dr. Mason was familiar with Doctors in VA that I had used for previous surgeries. Dr. Mason took time to listen to my concerns and explain how those concerns would be addressed -- I would like to see some before and after photos. I have talked to a previous patient and now she was very happy with the results.
very cordial, professional office, staff, and doctor; excellent rapport and surgical results
Everyone was so helpful and friendly. All the info and quotes I needed were provided quickly and everyone stays in contact. I'm very please!
Everyone was friendly, warm, and extremely informative. Im planning on returning for my procedure
I am a repeat patient who absolutely highly recommends this practice. I would not go anywhere else. I believe4 Dr. Mason's expertise far out weighs his competitors and goes beyond plastic surgery.
Friendliness and they actually acted and seemed liked they cared. Truely they just made me feel so comofrtable in everyway.
I have already had a procedure by dr mason before and was extremely satisfied so undoubtedly would choose him again for the next procedure. He is so caring and relaxed and makes you love the part of your body you most disliked. He truly does a wonderful job and has an outstanding staff supporting him and making you feel comfortable as well.
Attention to detail ProfessionalismKnowledge of staffAtmosphere Caring
Dr. Mason is the best of the best. He possesses exceptional skills as a physician and is kind, professional and caring. My surgical procedure was flawless from beginning to end. He listened to me as a patient and took time and care in explaining the surgery process as well as what to expect as results. I received extremely attentive care from the nurse the morning of my surgery, as well as aftercare from the nurse in the recovery suite. I am forever grateful to Dr. Mason for making my vision of me a reality.
I had two friends recommend Dr. Mason and his practice. They did not steer me wrong. I was very pleased with the entire experience from start to finish! Dr. Mason and his staff were very willing to answer all questions and give me advice I requested. The Dr and all the staff are so professioal and very kind!
The staff was very warm and professional, the procedure was easy and painless and the results were exceptional.
My expectations were too high about the improvement I wanted from the surgery.
Everyone I came in contact with was very helpful and informative. I felt very comfortable as did my husband I would recommend Dr. mason to anyone considering plastic surgery.
Dr. Mason and his staff were the answer to my prayers . I was scared out of my mind .. I have seen so many people come out of plastic surgery looking like they did . This ladies is not the case with Dr. Mason . He is amazing .. He put me back together .. I needed a mastioplasty and enhansment I am 36 and my breasts after breastfeeding my 2 babies looked like deflated balloons . I am not kidding really that bad .?I can promise that in my lifetime my breasts never looked as good as they do now ... They are soooo natural that not even my sister knew . I didn't tell her on purpose just to see if she would notice . Since she doesn't live here I figured I would do it and on Christmas when we all get together I would see if she noticed .?She didn't believe me ...I told her the day she left ... She was so shocked and honestly started crying because she said that they looked so amazing that now she has HOPE" .And if you have never been "under aninastisia "this was a Huge concern for me since I have never been either ... Seriously it was the best rest I have had since having my babies :0) .. All joking aside ..please don't look anymore you have found Seriously the best of the best"
All of the staff in the surgeon's office treated me with respect and kindness before, during and after my procedures. There were always follow-up phone calls to check on my comfort level and well being. Dr. Mason was very thorough with explanations of surgery and what to expect. Made sure my expectations were in line with reasonable expected results.
The staff in this office makes you feel like you are a family member. They are genuinely caring, helpful members of the team that make the experience of surgery much easier than anticipated.
I am extremely happy with the results, as well as the procedures. I would recommend Dr. Mason to anyone seeking plastic surgery.
Tho it was a consult did not feel pressured to make a decision right then. Questions were answered fully and to my understanding. Did not feel rushed in anyway. Very pleasant facility and faculty.
I checked the credentials of Dr. Mason carefully and was satisfied that he had the expertise and experience I was seeking. I was very pleased with the staff, their willingness to talk about their own procedures and their openness with how our expectations coincide with outcome. I liked the in-house surgical suite and felt like that provided as good or better situation than a hospital. I also hired an overnight nurse the first night home and that was so calming for me. It was a great experience and I love the outcome!
Dr. Mason and his entire staff are so caring and want to ensure customer satisfaction. It's unusual to see this behavior so consistently across the entire group of personnel. They are the best!
Dr. Mason was completely professional, as were all of his staff. I left the initial consultation with clear information as to what I could expect physically as well as financially. Dr. Mason is extremely kind and soft spoken. My surgery(reduction) was performed yesterday and I have been pleasantly surprised by how little pain I am experiencing. The nurses were all fantastic, as were all of the staff. I will definitely recommend Dr. Mason to anyone needing a cosmetic procedure.
Everyone is very professional and friendly.
Friendly and caring staff and Dr. Mason. Overall professionalism. The consultation inspired my confidence in Dr. Mason and the practice overall.
The doctor and his staff made this a very comfortable process. Over the period of several months we talked through options and all of my questions were answered. Dr. Mason and his staff even accommodated my request for additional visits to confirm the options selected and review the surgery and recovery process. The surgery results exceeded my expectations. I am very glad I chose Dr. Mason and his team for this procedure. I will return to Dr. Mason if I ever consider an additional procedure.
Everyone at the doctors office was very friendly, helpful, patient and very nice
Dr. Mason is really down to earth and he does not get caught up in the hollywood" part of his business. He makes each one of his patients feel that they are equally important no matter what procedure they are having done. I am fortunate to have him as my surgeon. Thank youPam Gunn"
It was a good overall visit. No complaints. Everyone was very kind :)
Dr. Mason is well credentialed. My husband saw him for a minor surgical procedure and was very pleased with every aspect of care received. During my consultation, Dr. Mason never made me feel rushed or spoke to me like I was every other patient who has had this procedure done. Instead, he spoke with me on a very individual and personal level and took plenty of time to be sure I had all of the information I needed to make my informed decision. He was very friendly and easy to talk to, and I felt very comfortable with him both on a personal and professional level. Also, he offered a little bit of extra information than I'd gotten from the other plastic surgeon I consulted regarding capsular contracture (who brushed past it quickly and merely explained what it was). Dr. Mason discussed it at length, giving me more information to help me in one important aspect of HOW to place the implants (over/under the muscle). I felt his fees were fair for his level of training and experience. I thought his staff was informative, considerate, and kind.
All of the members of the office staff were professional, congenial, and willing to help and answer all questions. I was put at ease from the initial consultation through the surgical procedure and the after-care. I would have this surgery or any surgery done at this practice again.
Dr. Mason and his staff have excellent beside manners. Each member of his staff was knowledgeable, kind, caring, friendly, patient, and helpful. I was walked through each part of the surgery process in a kind manner and all my questions were answered. The staff was able to comprehend my desired results and much care was taken to ensure that I would reach my surgery goals with realistic expectations. Dr. Mason did a beautiful job sculpting my body into the form I desired. Both Dr. Mason and his staff took excellent post operative care of me. They have called, scheduled appointments, and shown genuine interest in my recovery. I would recommend Dr. Mason and his staff to anyone considering cosmetic surgery and would not hesitate to use him again if I decided to have another procedure.
Very friendly and easy to talk to. Answered all my questions.
Dr. Mason and his staff were great. I have told several people about his practice and would recomend him.
Just decided that I wasn't mentally ready for the procedure and my husband didn't think I need it yet either. Will come back in the future.
Dr. Mason is extremely comforting as well as an excellent surgeon. His staff is a reflection of his attention to detail and compassion.
doctor took time and didnt make you feel like you werent important
I was timed out of the first survey, so I will only say that I knew of Dr. Mason previously through work. He is highly skilled and compassionate. His staff is always friendly, professional, kind and sensitive. I went to him to correct a previous surgery and he offered a choice I was not even aware of. He spent a great deal of time explaining and I had a couple of visits with him before deciding. I was never rushed. It has been over 7 months and he is still following my case. I feel assured every time I see him that he will be there to address any other problems that may arise.
Everyone was professional and took the time to listen and explain
Due to the fact that I am a registered nurse, I have very high expectations for any physician I see. Dr. Mason and his staff, from the first phone call to the office, to the recovery room nurse, made this a very safe, professional experience. No matter if you are seeking an elective procedure or a reconstruction surgery, it can be a harrowing experience. Dr. Mason and his awesome staff showed care and patience in answering all of my questions, and getting a nurse on the phone immediately when I called with questions or concerns! Excellent practice with excellent surgical results!
I felt so comfortable before during and after my surgery. Dr. Mason showed concern at all times and the nurses who took care of me were also concerned about my well being at all times both physically and mentally . I will be back to Dr. Mason with any future surgeries.
Did not get the results I expected
No reviews found