Practice Scorecard

participant since 08/24/2015

Premier Plastic Surgery & Dermatology

92.4% Patient Satisfaction based on 463 ratings

Scroll down to read and filter verified real patient reviews for Premier Plastic Surgery & Dermatology. You can also learn more, see locations, or contact Premier Plastic Surgery & Dermatology right here at RealPatientRatings®.

4.62
Based on 463 ratings
5 stars (333)
71.9%
4 stars (100)
21.6%
3 stars (16)
3.5%
2 stars (10)
2.2%
1 star (4)
0.9%
Doctor's bedside manner
Medical support team
Admin staff
Care & concern
Educated me
Wait time
Value for the price
Likelihood to recommend
Facility & amenities
Providers at this practice:
Brian Vassar Heil, MD
4.63
284 Ratings
Ana Busquets, MD
4.59
179 Ratings
About, locations & contact info

About Premier Plastic Surgery & Dermatology:

Premier Plastic Surgery is located in Pennsylvania and is owned and operated by board certified plastic surgeon Dr. Brian Heil. Premier Plastic Surgery offers a wide range of services for our patients including cosmetic surgery procedures for the face, breast, and body, as well as procedures for reconstructive surgery. In addition, we offer dermatological services from our staff of Board Certified Dermatologists, as well as non-surgical treatments available from our medical spa. Our staff consists of highly skilled medical professionals who are committed to combining excellent patient care, artistry, and surgical expertise to help our patients achieve naturally beautiful results.

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Premier Plastic Surgery & Dermatology Reviews (270)
Brian Heil, MD Pittsburgh , PA

Rhinoplasty

This is a top notch operation. From the facility to the staff you would be hard pressed to find one better. Minimal wait time for my appointment- less than 5 minutes to be seen. Very comfortable and private care. Pre-op and post op nurse(s) were fantastic. Follow up visits with the PA very good too. Anastesiologist was good- surprised he called a few days after to check on me. The surgeon could not be more professional- took his time to explain the procedure. Overall a high quality experience.

Brian Heil, MD Pittsburgh , PA

Eyelid Surgery

Ana Busquets, MD Pittsburgh , PA

Other

I am beginning to see more hair growth in the alopecia affected areas. I originally conducted a google search for dermatologists in the Cranberry area, which is where I work. Your office received very nice reviews so I called to schedule...I have a case of alopecia and wanted an opinion. I received best in class service from your office staff beginning with my first contact. I was required to complete the online questions twice, however this may have been my error. When I arrived I was seen without delay...Dr. Busquets was very pleasant, provided an exam and prescribed a lotion to apply to the alopecia. She was very caring, asking about my family, specifically about my son, who is getting married next summer...(this is the reason my wife asked me to have the alopecia spots looked at...wedding pictures I guess...haha). Overall it was a very nice experience!

Brian Heil, MD Pittsburgh , PA

Other

Dr. Heil spends as much time as you need to answer and address any of your questions and concerns.

Brian Heil, MD Pittsburgh , PA

Tummy Tuck

I felt very well informed about my surgery. The staff, nurses and my doctor were all very attentive and professional. It was the best overall outcome for surgery. I feel more confident, which makes me happy. I finally have my body back after having three children.

Ana Busquets, MD Pittsburgh , PA

Acne Treatment

Front desk receptionist was kind of rude to me when I didn't know that I needed a referral. The person that scheduled my appointment did not let me know this ahead of time so it was NOT my fault.

Brian Heil, MD Pittsburgh , PA

Breast Augmentation

I rave about my experience! I loved everything about it from the office to the people. Wonderful experience, i can't say enough good things. I recommend them to everyone! I'm more confident

Ana Busquets, MD Pittsburgh , PA

Skin Cancer Removal

Excellent doctor, pleasant ,reasonable with approach to treatment. Did not feel hurried My actini keratosis are gone

Ana Busquets, MD Pittsburgh , PA

Skin Cancer Check removal of questionable mole

they were negative for skin cancer. I love Dr. Busquets and I believe this is my 3rd or 4th year coming to her. Once I get to see her, I am very happy with her as a dermatologist/care giver. However, first off, I was sent the ability to electronically update my file at 4:45 pm on a Friday and I was unable for the second year in a row to access and update my information and unable to contact anyone as it was the weekend. This should be sent out so that IF I cannot get into the file to update, I can request help vs. having to show up early for my appt to update. Secondly, out of the times I have been there for an appointment, at least 2 have been ridiculously long waits with NO ONE from the staff informing me until I asked. There needs to be better communication between the front and the back, I would have been happy to go run errands and come back an hour later, but for the staff to not even care about MY TIME (Though I will say the only reason I have come back as Dr. Busquets HAS always apologized) and communicate with me is inexcusable. I am a consultant and my time sitting in an appointment is time away from my desk. I happen to know AFTER I went and asked, the nurse did come in and talk to the patients behind me and at least one left angrily. Also, there is no reason the nurse who is needed to expedite seeing patients is the one that had to take time to come back, when there were two women at the front desk that did not look terribly busy. I do feel like being sent to that back waiting room (which there were 6 or 7 of us in there at one time) makes everyone UNAWARE of wait times. NEEDS to be a better system put in place. The only reason I didn' t check DISSATISFIED is because I do think Dr. Busquets is fantastic.

Brian Heil, MD Pittsburgh , PA

Breast Lift

I felt as if everyone genuinely cared about my wellbeing and would go out of their way to assess my needs and concerns. I feel more confident and willing to try things out of my ususal comfort zone.

Ana Busquets, MD Pittsburgh , PA

Skin Care

Extremely long wait in the waiting room. Over an hour wait

Brian Heil, MD Pittsburgh , PA

Tummy Tuck

My experience from consultation, through surgery, during complications and healing was handled with excellent comfort and care. Dr Heil, Zac and Stephanie were there for me every step of the way. They answered their personal cell phones, and provided me with prompt, educated and supportive care. I was thankful and appreciative of their bedside manners and willingness to help me. I've never experienced such genuine and sincere staff. Zac and Stephanie are amazing. You both pulled me through, never making me feel like I was a bother. You have exceeded my every expectation. I could never thank you enough, or find the words to show my appreciation. May you continue to touch many more lives. Bless you all. My outcome is the best thing that's ever happened for me. I feel amazing and you've given the opportunity to experience new things, and I've gained a new self confidence. Did I mention Zac and Stephanie rank up there?

Ana Busquets, MD Pittsburgh , PA

Juvederm®

Dr. Busquets listens well, and understands carefully. Then she tells you what she thinks is best. She doesn't try push for you to do more than you ask for. And... She is good at her work. No bruising, no overfill. Natural looking.

Ana Busquets, MD Pittsburgh , PA

Acne Scars Treatment

I waited an hour and half to see the doctor for under one minute. I was only there to get scripts refilled, and I had to wait an hour and a half. I almost picked up and left but I really do love and value my doctor.

Ana Busquets, MD Pittsburgh , PA

Skin Cancer Check

I felt very comfortable with everyone that I came in contact with in the office. Everyone was kind and very helpful! I was very happy with how quickly I received my results!

Brian Heil, MD Pittsburgh , PA

Breast Reduction

I was very comfortable with everyone I saw in the office before and after my surgery! The surgery went well and I would reccomend Dr. Hiel to a friend. Thank you so much for the surgery, it has made me feel better, health wise and confident wise. THANKYOU.

Brian Heil, MD Pittsburgh , PA

Tummy Tuck

I am very satisfied with my tummy tuck. The staff are very friendly and answered all my questions quickly. I would definitely go back for other procedures. The results that I see getting better and better every day.

Brian Heil, MD Pittsburgh , PA

Rhinoplasty

I had a wonderful experience with Dr. Heil and Zak! They were both extremely helpful and supportive from start to finish! Zak was there to answer any questions I had no matter what day or time it was! I had a pretty good recovery and my results were amazing! They did a great job on my rhinoplasty and breast augmentation! Just wanted to say thank you to both surgeons for their incredible work! I am very pleased with my results and get compliments from friends and family! I like that it has not changed my overall look drastically, but just enough to give me the confidence I wanted to have a more feminine look!

Ana Busquets, MD Pittsburgh , PA

Alopecia & cortisone shot

Pretty place; but poor customer service. I know where to go if I want to look like Barbie.

Ana Busquets, MD Pittsburgh , PA

Scalp biop

Overall with the discomfort of the procedure they couldn't help me afterwards, never gave suggestions and never went over price of treatment.