This is a top notch operation. From the facility to the staff you would be hard pressed to find one better. Minimal wait time for my appointment- less than 5 minutes to be seen. Very comfortable and private care. Pre-op and post op nurse(s) were fantastic. Follow up visits with the PA very good too. Anastesiologist was good- surprised he called a few days after to check on me. The surgeon could not be more professional- took his time to explain the procedure. Overall a high quality experience.
I am beginning to see more hair growth in the alopecia affected areas. I originally conducted a google search for dermatologists in the Cranberry area, which is where I work. Your office received very nice reviews so I called to schedule...I have a case of alopecia and wanted an opinion. I received best in class service from your office staff beginning with my first contact. I was required to complete the online questions twice, however this may have been my error. When I arrived I was seen without delay...Dr. Busquets was very pleasant, provided an exam and prescribed a lotion to apply to the alopecia. She was very caring, asking about my family, specifically about my son, who is getting married next summer...(this is the reason my wife asked me to have the alopecia spots looked at...wedding pictures I guess...haha). Overall it was a very nice experience!
Dr. Heil spends as much time as you need to answer and address any of your questions and concerns.
I felt very well informed about my surgery. The staff, nurses and my doctor were all very attentive and professional. It was the best overall outcome for surgery. I feel more confident, which makes me happy. I finally have my body back after having three children.
Front desk receptionist was kind of rude to me when I didn't know that I needed a referral. The person that scheduled my appointment did not let me know this ahead of time so it was NOT my fault.
I rave about my experience! I loved everything about it from the office to the people. Wonderful experience, i can't say enough good things. I recommend them to everyone! I'm more confident
Excellent doctor, pleasant ,reasonable with approach to treatment. Did not feel hurried My actini keratosis are gone
they were negative for skin cancer. I love Dr. Busquets and I believe this is my 3rd or 4th year coming to her. Once I get to see her, I am very happy with her as a dermatologist/care giver. However, first off, I was sent the ability to electronically update my file at 4:45 pm on a Friday and I was unable for the second year in a row to access and update my information and unable to contact anyone as it was the weekend. This should be sent out so that IF I cannot get into the file to update, I can request help vs. having to show up early for my appt to update. Secondly, out of the times I have been there for an appointment, at least 2 have been ridiculously long waits with NO ONE from the staff informing me until I asked. There needs to be better communication between the front and the back, I would have been happy to go run errands and come back an hour later, but for the staff to not even care about MY TIME (Though I will say the only reason I have come back as Dr. Busquets HAS always apologized) and communicate with me is inexcusable. I am a consultant and my time sitting in an appointment is time away from my desk. I happen to know AFTER I went and asked, the nurse did come in and talk to the patients behind me and at least one left angrily. Also, there is no reason the nurse who is needed to expedite seeing patients is the one that had to take time to come back, when there were two women at the front desk that did not look terribly busy. I do feel like being sent to that back waiting room (which there were 6 or 7 of us in there at one time) makes everyone UNAWARE of wait times. NEEDS to be a better system put in place. The only reason I didn' t check DISSATISFIED is because I do think Dr. Busquets is fantastic.
I felt as if everyone genuinely cared about my wellbeing and would go out of their way to assess my needs and concerns. I feel more confident and willing to try things out of my ususal comfort zone.
Extremely long wait in the waiting room. Over an hour wait
My experience from consultation, through surgery, during complications and healing was handled with excellent comfort and care. Dr Heil, Zac and Stephanie were there for me every step of the way. They answered their personal cell phones, and provided me with prompt, educated and supportive care. I was thankful and appreciative of their bedside manners and willingness to help me. I've never experienced such genuine and sincere staff. Zac and Stephanie are amazing. You both pulled me through, never making me feel like I was a bother. You have exceeded my every expectation. I could never thank you enough, or find the words to show my appreciation. May you continue to touch many more lives. Bless you all. My outcome is the best thing that's ever happened for me. I feel amazing and you've given the opportunity to experience new things, and I've gained a new self confidence. Did I mention Zac and Stephanie rank up there?
Dr. Busquets listens well, and understands carefully. Then she tells you what she thinks is best. She doesn't try push for you to do more than you ask for. And... She is good at her work. No bruising, no overfill. Natural looking.
I waited an hour and half to see the doctor for under one minute. I was only there to get scripts refilled, and I had to wait an hour and a half. I almost picked up and left but I really do love and value my doctor.
I felt very comfortable with everyone that I came in contact with in the office. Everyone was kind and very helpful! I was very happy with how quickly I received my results!
I was very comfortable with everyone I saw in the office before and after my surgery! The surgery went well and I would reccomend Dr. Hiel to a friend. Thank you so much for the surgery, it has made me feel better, health wise and confident wise. THANKYOU.
I am very satisfied with my tummy tuck. The staff are very friendly and answered all my questions quickly. I would definitely go back for other procedures. The results that I see getting better and better every day.
I had a wonderful experience with Dr. Heil and Zak! They were both extremely helpful and supportive from start to finish! Zak was there to answer any questions I had no matter what day or time it was! I had a pretty good recovery and my results were amazing! They did a great job on my rhinoplasty and breast augmentation! Just wanted to say thank you to both surgeons for their incredible work! I am very pleased with my results and get compliments from friends and family! I like that it has not changed my overall look drastically, but just enough to give me the confidence I wanted to have a more feminine look!
Pretty place; but poor customer service. I know where to go if I want to look like Barbie.
Overall with the discomfort of the procedure they couldn't help me afterwards, never gave suggestions and never went over price of treatment.
Dr Heil is a true professional. He is precise, proficient, detailed and spends time listening and explaining. The results, of course. My lips look amazing
The staff and Dr. Heil were very professional and I received the best care while there. I am extremely happy with the results of my breast lift and augmentation. I would do it again in a heartbeat! The breast lift and augmentation have increase my self-confidence and have helped me to feel more myself again after having children. I am proud to be a mom but am also proud to have breasts that I enjoy!
Dr. B is so sweet and personable! She makes the exam go smoothly and has such a caring personality. I refer her to all of my friends. Her and her nurse, Amanda, make a great team!
The entire staff is friendly, supportive and professional.The offices and surgical centerappear extremely clean and hygenic.Dr. Heil is professional and exhibits a strong confidence which I feel is very important in a surgeon. The P.A.'s (particularly Zak) are very professional, compassionate, considerate and knowledgeable. Scheduled appointments are prompt with very little if any wait time and are kept quite private and secluded from other patients. This surgical procedure was life changing. I have never felt more beautiful, confident and proud of my breasts!My family and friends are amazed at the difference in my body.Thank you so much!
It was the nicest office experience I have ever had. Quick check in, clean office , nice office staff, great coffee bar, great Dr, clean patient room, loved my Dr That it wasn't cancer
Dr HEIL is my Hellen Keller He is a miracle worker More confidence
So far I see a little change. I am not 2 weeks in yet but already down a 1/2 inch! I love dr Heil and his staff. They are amazing. I feel valued and appreciated when I am there. The staff always seems happy to be at work and that they all appear to love their job!!
The first thing I remember after my surgery was being hurried out the door with the help of the nurse and my husband. I was not awake when I was being dressed, was never given something to drink to make sure I was okay, and wasn't allowed to wake up slowly and leave when ready.
I love Dr. Busquets! She is a great doctor - really listens and cares about her patients. I recommend her to everyone!
I loved my lips. I will return to get them done again . Good experience
They treat u like a person not some random patient. Like on a personal level. They made sure I was OK several times also asked if I had any questions..
Dr. Bisquets is the only person I will allow to do my botox. She actually analyzed my face before my first procedure and "hits" the perfect areas everytime. No bruising, no problems, very little discomfort. She's the best. no bruising, no bleeding
All Employees were very pleasant. I would like to have mole removals done in the office not at the surgery center Procedure was not cosmetic
Dr.Busquet is very personable and professional. I appreciated and value her professional opinion. Great environment and location. no scar
The service required took little wait time, and treatment for my issue was fast, letting me leave the office to pick up my new Meds within a little over an hour. No pain
I was highly satisfied with my experience.Dr.Heil was professional but approachable and office staff was helpful and considerate. Looking and feeling better about my appearance after skin cancer surgery on my nose .
From the 1st consultation to the last post-operative check, Dr. Heil and his team provided the highest level of care. Phone calls were returned immediately. I was never made to feel rushed or that a question or concern was dumb. I honestly felt like family by the time my process was complete. If I weren't moving out of state, I would definitely come back to this practice and no other. If I do have to have another surgery and flying to PGH were an option, I would definitely consider it. I can exercise more easily now. The pain in my neck/shoulders/head is far less frequent. I don't have to worry about finding tops that will fit. My breasts are actually symmetrical. I feel like I gained a new lease on life.
What made me choose Dr. Heil was his one on one consult and his staff of PA's. He. is honest and detailed in his explanation of the procedure. He treated me like a person not a procedure. I can say I am more comfortable.
Everyone very professional and excellent care by all. I have breasts now!!!!
Dr. Heil was very efficient and helpful in explaining information. I was there for one procedure, but I was considering another as well. He gave me all the information I needed to make a decision. With Dr. Heil, I had lip fillers with no bruising and minimal swelling. With other operators, I've had significant swelling and bruising.
The dr was absolutely amazing. Very kind, took care of me right away! It got done fast
Excellence in everything. Long time relationship with Dr. Peace of mind
I'm happy with the overall outcome both in the way my breast looks and how well the healing process/recovery was. More confidence in my appearance
The doctor was competent, highly knowledgeable, explained the entire procedure, put me at ease, and gave great follow-up recommendations.
Dissatisfied because it took my Mother & I over 30 minutes to find the location & when we finally get there we had to wait for over 2 hours while I had to worry if I would be late to get my daughter off her school bus & when I finally did see the Dr., she couldn't help me really, soi wasted a whole day for nothing & I still wasn't better & still are not!!!
Dr. Busquets is THE best dermatologist! Helped relatively quickly and treated spots were no bigger than necessary
Dr. Anna Busquets is always pleasant and very thorough.
There were several post surgical symptoms that were not clearly stated by anyone in the practice that I think should have been more deeply discussed during pre op visits. (Numbness in the bottom of the breast, sensitive nipples may be permanent"...never discussed even during LONG pre surgical appointments which questions asking could have led to that information. I am somewhat dissatisfied finding this out after the fact. I am satisfied with my outcome, though, just wish there felt like more transparency about these other things. Also, I find it strange that the $75 consultation fee and scar cream isn't rolled into your over all cost if you choose the practice for the procedure. This is a small amount of $ at the end of the day but it still feels like it should all be included like at other practices. "
Due to the lack of return call about the results
Dr Busquets is always a delight to see! She is very thorough with her screenings and explains things in an easy to understand manner. When I leave your office, I know that I have had a thorough examination, and can breathe a sigh of relief.
Listened to what I wanted and did a very good job at the procedure Very comfortable with my appearance
I came in to see Dr. Heil for scar revision surgery. I had two areas removed. The area on my finger looks great and is healing well, but the area on my right arm looks worse than what it looked like before the scar revision. I have a large visible scar now that can be painful at times if I crease my arm for long periods of time. However I was very happy with my experience and I'm not sure the doctor could have done anything differently to prevent this from happening.
Dr.Heil is the most relatable and non egotistical doctor I have ever met, and his personality flows down thru the staff. He knows how to set his client at ease.Thankful for finding out about the practice.
The surgery gave me the look I wanted I couldn't ask for more. The surgery has given me more confidence in my everyday life.
Given me more confidence in my appearance. Follow up after second month---did not hear from the office after that.
Excellent physician. Ridiculously-long wait time to see the doctor, 55 minutes.
Doctor Subquets is still working on me...next appointment: April 5th. The wait time to see the doctor is a bit long beyond the scheduled appointment time.
I now have peace of mind that there is nothing serious about my problem. My questions were answered in a professional manner.
everyone was very friendly and Dr. Heil was great clean facility and my eyes are looking better every day. thank you I don't have a shadow over my eyes anymore and my vision has improved
This is my fourth surgery with Dr. heil and I fully trust him. Zach has also been great with all my post surgery check exams. I really appreciate all the great care I have recieved throughout the years.
I love this place. The whole staff is amazing! The doctor has made skills and excellent bed side manners. The anesthesiologist is wonderful, all the ladies who prep you for surgery and are there with you when you wake up. I couldn't ask for a better place. This is why I came back to the same facility/doctor for my second augmentation after I moved from PA to Wisconsin. Thanks!!!!! Makes me more confident as a women. It has made me so happy. It makes my clothes look amazing!!! I feel complete in a bathing suit now and not embarrassed that I had such little boobs.
Yes. I was very satisfied. The office was clean and the restroom was clean. Dr. Ana was so pleasant and easy going. She understood my problem immediately and wrote a prescription that would help.
My experience has always been outstanding and there is an exceptionally high level of patient care with every provider I've seen in this practice.
Overall I am so very glad that my friend took me to this practice for my first procedure - tummy tuck. It has been such a positive experience for me; a woman who lost her world and self esteem when her husband passed away 3 years ago. Thank you for helping me feel good about myself again.
The surgical outcome exceeded my expectations. Dr. Heil spends an ample amount of one on one time withe his patients. Listening to the patient's wants & thoroughly explaining the pre-op routine, the procedure & post-op expectations. The anesthesiologist called me personally in the initial post-op phase at home to check on me. The PAs that provided my post op care were excellent. Throughout the whole experience I felt that I was being cared for by the most highly trained, competent and caring professionals available.
Dr. Heil and his staff are great. They take there time with you at all of your appointments. They never rush and make sure to explain and answer all of your questions. The atmosphere on the day of surgery was very calm and relaxing. Surgery went great and I was given the doctors personal cell number to contact with any concerns. My results look great and scars are very minimal. Dr.Heil is a great surgeon and made me look beautiful.
Dr Busquets explained everything at length to me & seemed genuinely concerned about my experience.
I liked the idea of a smaller surgical center like what was provided in Wexford. I feel that this is easier to maintain as a germ free environment. Dr Heil also seemed to be more knowledgeable on how to repair a hernia than other surgeons. I feel that I got a long term solution rather than a quick repair.
It's not that I'm dissatisfied, I'm more disappointed that my breasts weren't reduced enough. I'm basically the same Bra size that I was before the surgery. They do look better and lifted and for that I'm happy. That being said, I can't say enough about the facilities, Dr. Heil and his staff! They are extremely professional, knowledgeable and just plain nice! They treat you with respect and answer all you're questions with compassion. I would definitely go back if I ever considered having surgery again.
Everything was explained before and after surgery. They were very patient with me when I had trouble coming around after the surgery.
I'm much more comfortable and confident. I needed to get in rather quickly and Dr. Heil made I happen. Extremely satisfied with the results. I had a bad experience with a prior surgeon and I had no concerns here.
Full explanation of what was being done. I had a very thorough exam with discussion of areas.
Easy, quick, healed perfectly, friendly staff
I had good hair growth however I'm considering another NeoGraft treatment which I'm currently awaiting feedback on. Difficult scheduling with limited flexibility.
I cant say enough good things about dr. heil, zack and the rest of his staff. he performed a mini face lift and a breast lift for me over the course of 2 years. dr heil was wonderful about making sure that I was satisfied with the results. he did a revision on both procedures and the outcomes were perfect. I have been going to this facility for a number of years for a number of procedures and I know I will always go back. everyone there is a professional and dr. heil and zack make sure that the results are perfect and satisfying.
Office staff at Pittsburgh Location had me see the dermatologist even though I said I was already seen by my dermatologist. When I saw the dermatologist she apologized for wasting my time and an appointment since it was unnecessary. I then had a very hard time getting in touch with Dr. Heil's scheduler after I had my consult with the PA.
I came in hateing my skin cause of all the redness and spots and Dr b scripts have cleared my skin up so much. My texture is still dry in some spots
I had lip injections and as usual was very happy with the results. The proportion results were right on.
Dr. Heil makes you feel so comfortable from the time you meet him. He is very skilled at what he does surgically. I have such great confidence in Dr. Heil and his staff. Everyone there is so nice and helpful. I love this office!
That the issues I had are taken care of the first time. Very friendly people and all around great atmosphere and facilities.
It took the patient coordinator a long time to call me to get payment for first procedure. Second procedure she did not call me at all. My PA Amanda left in the middle of my care and I feel like I did not have a person who followed my care and who I could call. I wanted to have other procedures but I would not know who I would trust to do them because there seemed to be a lot of new people.
dr heil is a master at this procedure. i would highly recommend him to anyone considering male breast reduction surgery. you can barely see my scars and the technique he uses works perfectly and there is minimal pain. i did not take any of my pain meds. tylenol for a few days was fine. the compression garment hurts worse than the procedure. dr heil's bedside manor is great as well. he even gave me his cell phone number for any problems. he truly cares about the patients. you can tell right off that he knows exactly what he is doing. dr zak is awesome too. he has a great personality and explains things well. you can tell how knowledgeable he is. the OR nurses are just as friendly and easy going. i even messed up my medications and held everyone up and they were so nice about it. i can't say enough good things about the practice. thanks to everyone there! they have really made a major impact in my life.
I can't say enough good things about dr hell and his staff of PC's and nurses. The procedure he most recently did was a revision on a breast lift. Dr hell was WONDERFUL and willing to do whatever it took to make me satisfied. He did an amazing job and I am thrilled with the results. He also did a revision on the face lift he did for me last year. Again he went out of his way to make sure everything came out right. I can't imagine using any other facility for my plastic surgery needs.
I felt that I was in good hands. . Dr. Heil and Zak both want great results.
The Dr is very thorough and explained different types of moles I have and what to watch for
Everything in the office and clinic were pristine. Staff was very friendly. Dr. Heil explained everything about the procedure. The outcome was exactly what I hoped for. I can't thank Dr. HEIL enough!.
I like the surgeon but was disappointed that I did not see him the last time I was there...I realize he is busy and I was expecting something unrealistic...I sat in the room waiting for what seemed like forever...I finally left my dumb Christmas gift and card and left...feeling pretty dumb actually. Oh well it is the thought that counts I suppose? Anyhow, I have not returned actually and I should very soon.
my main issue is that I broke my nose 4 times playing sports and had troubles breathing. I didn't realize how bad the issue was until I had this procedure. Dr Hail did a great job and explained everything so that I could understand.
The single best thing was the outcome of my lip implants . That also comes from having an extremely skilled , knowledgeable, trained Doctor . And that's Dr. Heil . I was highly satisfied because Dr .Heil is extremely killed at what he does . Takes as much time needed to explain each and every detail of the procedure.
I'm extremely pleased with how my breast augmentation turned out and throughout the entire process, Dr. Heil and his staff were very kind, thoughtful, and informative. I felt like I was in good hands the entire time.
I like that my eyes look younger. Gives me confidence. I have confidence in Dr. Heil and Zac. Zac was always available and responded quickly to any questions or concerns I had. Support staff was very professional and eager to assist in making me comfortable and reassured.
I am still healing and have not looked at it yet because it is still covered in topical strips but I could tell that everyday it was feeling better and healing well. I was very comfortable having this procedure. The staff there is amazing. They are friendly, caring and knowledgeable. They made sure I was comfortable and taken care of. The doctor was friendly and made sure there was no pain. I would recommend to anyone.
This is my 3rd Botox injection with Dr, Busquett ...She is a very professional and gracious woman. I can't imagine ever seeing anybody but her for anything/everything I may need at Aquablu
The only problem I had is the tech removed a small mole and I ask her to make sure that she gets enough to send it in.. but now I have to come back and have more taken off cause it wasn't enough to have it biopsy. So now I will have to pay the 40.00 co pay and my insurance will be charged again . But I am going back nextweek and I get to see the real doctor this time so that is better.
The doctor was very approachable and friendly. I should have made her look at the rash more instead of asking to have skin tag removed. Let her concentrate and ask more questions about rash. I had a rash on my legs, feet, fingers and arms. Also had 3 lesions across my chest and back. Lesions were identified as shingles for which I was given pills to get rid of it and a tube of lotion for the itch. The rash was chalked up to sweating. It turned out to be scabies. Found out 4 days later by another doc. I'm upset because I called back 2x to say it was much worse and all I was told was to apply the lotion to help with itching. Which worked but it did not help to get rid of scabies itself. Would have liked to have known 4 days sooner to get my family on it as well. Other than that she was very personable, friendly and smart. Would have been better to at least email her directly or have a conversation with her and not staff.
My eczema cleared up in literally one night. The prescription lotion has gotten rid of my eczema and left my skin so smooth and soft, which I've never been able to experience. This is the first winter that I think I'll be able to get by without a flaky mess on my face and my arms being red and dry as can be. The environment was so nice and welcoming, as was the staff. I did end up waiting a little longer than I thought I would of to meet with the doctor, but it didn't really bother me at all. When I was seen, they were so helpful in ruling out why my skin is acting the way it does and what could be causing it. They explained what the prescription lotion would be, how to use it, how it works, and told me the side effects ahead of time. The entire experience was pleasant which is why I am completely fine traveling 45 minutes to come back. The people are great, the decor is beautiful, and the results I got were instant.
They provided immediate action to help my daughter feel like help for her acne was a priority for the dr. to remedy
Everyone involved listened to my concerns and were very educated with their knowledge to help me My confidence is wonderful now
The medication provided did the job. Every one seem to know exactly what to provide
Professional and knowledgeable staff. They listen to patients concerns and comments and truly enjoy helping their patients.
Friendliness of staff;Cleanliness of facility;Quality of work performed
Great staff and surgeon! Everyone on your staff was very helpful, knowledgeable and professional.
Overall, I am much more satisfied with my physical appearance which has in turn improved my confidence. Even with post-surgery complications (required a second surgery due to hematoma of one breast), I was highly satisfied with the friendliness and professionalism of the staff, cleanliness of the facilities, and convenience of the surgery location and office locations. The surgeon made me feel comfortable throughout the entire experience and I felt confident he would perform the procedure successfully and to my expectations.
Dr Heil is amazing. Considering the way my body looked before, I could not believe that surgery could make such an incredible, unbelievable change. He has always been great to deal with, and the patient coordinator showed so much sincere and genuine care when we spoke. The facility is very nice, too. Before, I think I would actually ignore the way the excess skin hung off my stomach. Now, I can't get over the way my belly feels and the way it looks. Much, much more confidence.
The best thing about this whole experience was that the doctor did not pressure me into anything more than I was looking for. he was very understanding and he agreed with what I wanted to have done that it was the best option he explain the differences and the way this procedure could be done and the way he felt best based on my body type and my pain tolerance. Follow-up exams also addressed any questions check my progress and assured me again that I had made the right decision with the right physician. The doctor and his staff we're thorough and explaining everything that needed to be done to me they showed me exactly what was going to be done they were friendly and attentive. The nurses at the surgery center went above and beyond to ensure that I had the best experience. They were thoughtful regarding my fears and extremely understanding of them as well
Great surgeon and PA!! Also loved the anesthesiologist !!! Great outcome!!Pricing seemed high.But would come back!!!
She removed a skin spot with no problems. While I didn't care for the hour long wait in the waiting room, I did like how professional and personable Dr. Busquet was.
Dr.Busquets is highly skilled with gentle hands. I didn't feel much pain at all. I was able to get my issue resolved in one visit and I was able to get an appointment to see the doctor in this office much sooner than other dermatologist office.
The results of my tests (blood-work and biopsy) were communicated to me right away via cell phone. I had asked for a skin cancer screening; the doctor did examine some of the areas that get a lot of sun. I guess that is enough, since the four skin cancer episodes by dad had were not the melanoma. I have a lot of sun damage and age spots, so I am just not sure if that examination was enough. I thought Dr. Busquets was very thorough regarding the blood-work I had to get for autoimmune disease (a possible sympton because of the alopecia of my bottom eyelashes and a predisposition due to family history of rheumatoid arthritis).
I am highly satisfied with my outcome. The amount of post-operative pain was much greater than what I was told to anticipate. Even so, Dr. Heil and Zak were great, making sure I had enough pain medication to stay comfortable while healing.
Yes, very much! Staff was highly respectful and understanding!
The staff and Dr. Heil were awesome in relating to my teenage son and made him feel less scared of his procedure The outcome was remarkable, only 3 weeks since procedure and can hardly see a scar on his eye
Im very pleased with my liposuction results on my legs. I feel Dr Heil & staff were very thorough to all my questions & concerns. Everyone is so friendly & made me feel comfortable.
Everyone was very professional; procedure was explained and anethesiologist explained drugs used. Facility was very clean.
I still have swelling that needs to go down. I am still healing. It is still a work in progress.
Dr. Busquets explains everything perfectly and makes you feel very comfortable. My face, so far, looks like it will heal completely.
Waited about 30+ minutes in the exam room.
Dr. Heil and staff were very professional and caring during the intial consultation and first procedure. The outpatient surgery went as planned and is healing very well. Zack (PAC) was very responsive to questions following surgery. I am looking forward to the continued care of Dr. Heil on my long road to recovery from serious injuries suffered during an automobile accident.
No issues. Professional, responsive to my concerns
More confident about my appearance . Happy with outcome and just de hell m general down ng what he could to help me without making it to difficult for me. I have a lot of respect for him.
I looked refreshed. The technician Anna was just GREAT! The atmosphere was real nice for this stressful procedure I went through. Anna explained all as she worked, was very patient and made me feel very comfortable. I left feeling sore but, was pleasantly surprised not in too much pain after the procedure.
Dr. Susannah McClain did a very thorough job with the full body skin exam. After the issues were determined, she did an excellent job providing explanation and sense of caring. Dr. Brian Heil performed the WLE and did a great job. I would highly recommend both Dr. McClain and Dr. Heil.
I check out ok with no problems. VERY NICE PEOPLE THERE......................
Everyone was very professional and kind! I'm so happy with my results! I'm 11wks post op and back to my regular activity. I can't thank Dr. Neil and his staff enough for changing my life. They have a poster in the exam room which says fear no mirror". I can honestly say I enjoy my profile in the mirror for the first time in 28 yrs!" My flat abdomen, no more pooch! I've tossed my granny panties for good! My general health is much better and I'm working on getting to my goal weight with increased motivation!
quick healing. Satisfied with the completeness, efficiency and professionalism of all.
The doctor was very professional and personable. The scheduling issue was the only negative.
The speed with which I was scheduled and received my results. I was scheduled quickly, all staff were polite and efficient.
Dr Busquets was very friendly and addressed all of my concerns quickly and thoroughly. I have already recommended her to several friends and plan to bring my 14 year old niece to her soon.
I am more confident about myself. The people and the facility were wonderful
The injections around my lip smoothed the area . Just what I wanted. Dr, Hiel is a very good Dr. Took time to explain things , everything is neat & clean. I will return,
Everyone was professional and made me feel comfortable
No scar and healed quickly. Dr. Busquet helped my daughter and her related issue immediately and went over and above to ensure all was handled well with follow up
Quick appointment, professional service.
THE NATURAL LOOK NOT PULLED OR TIGHT SKIN. I THOUGHT ABOUT DOING THIS SURGERY FOR 3 YEARS . I HAD FAITH IN DOCTOR HEIL BECAUSE HE HAD PREVIOUSLY REMOVED A SUSPICIOUS MOLE FROM MY LEG. I ALSO HAVE HAD FILLER TREATMENT DONE AT THE UPPER ST. CLAIR OFFICE. I AM 71 BUT LOOK A LOT YOUNGER NOW, BUT VERY NATURAL. I WAS MOST IMPRESSED WITH THE QUICK RESPONSE TO ANY QUESTIONS AFTER THE SURGERY. I DID RESEARCH ON DR. HEIL'S CREDENTIALS. HE IS AN OUTSTANDING PLASTIC SURGEON. SO GLAD THAT I DID NOT WASTE MY MONEY ON ONE OF THOSE QUICK LIFT SURGERIES.
After my surgery I still have problems on one side of my chest, I have repeatedly gone in hoping to fix this but I am told that there is nothing wrong when I can clearly feel a lump.
I waited until 6:00pm for the surgery and was sent home within the hour afterwards. I was dizzy, nautious and not ready to be released. Hire another doctor or don't take on so many patients in 1 day.
It has obviously boosted my confidence in wearing clothing I never felt good in before. I always felt like I was missing something there" and I feel more balanced and complete.". Post op care for breast augmentation and recovery - would have been helpful to have a dedicated person to help rebuild muscle, mobility, strength without the worry of ruining the work done. Very easy to mess up this work if you are a person who works out regularly.
I've had Botox treatments from another highly regarded dermatologist in the area and bruised on the site each time. Dr B is a true professional. She is v knowledge and administers the treatment so that I consistently can depend on great results. I also depend on Dr B's knowledge and professionalism in other dermatology issues that I've seen her.
Staff - awesome! . Great experience and wonderful staff. However the insurance reimbursement communication was not satisfactory. I sent email requesting status and did not receive a response...we called and were told it was denied. We have requested that it be appealed - have not received any follow up. Guess once they get payment from the patient there is no need to spend time getting reimbursement from the insurance company for the patient.
I love not having to wear a bra... Dr Heil is the best and so is his staff he takes time to explain to you the the procedure. And after effects as well I would not go any other place.
That they were able to remove. My reason for going in the Dr was able to take care of at that time.
The results I am totally satisfied with the results. The results say it all for me . A truly great experience Dr Heil did an outstanding job for me
It has created a positive attitude in me. My self esteem is back. The care I received was and still is outstanding. Everytime I go back for post op visits, I get the same friendliness that I got when I had the surgery. Pretty impressive.
I love how I feel comfortable now. From my first visit to Premier Plastic Surgery I was treated like a friend. I felt comfortable with discussing all questions I had and never felt uneasy. I loved my experience there and will definitely be back. Thanks Premier Plastics surgery!
Was able to have done on the first visit. The staff was helpful answering questions pertaining to my treatment. Gave options for my next course of treatment. Overall a great visit.
Excellent experience, procedure done at the first visit. Results given in a timely matter.
Appointment was scheduled within a couple weeks. Staff was friendly and knowledgeable. That I didn't have to return for additional procedure to remove basal cell.
I'm highly satisfied because Dr. Heil took the time need to explain the procedures he was going to do on my skin in depth. He never appeared rushed or that you were taking up his time. The office staff have always been outstanding in all ways . The procedure results make me look better and did what the Doctor said they would
Dr. Busquets was on time and efficient. She's a great doctor.
Excellent staff from PC, nurses, anesthesiologist!! Everyone informed me a long he way and checked on me after surgery. I researched this surgery for a long time before deciding to do it. I wanted this since I was 17 and at 42 could finally do it financially. Dr. Heil and staff I would recommend over and over. He was recommended to me by a good friend and I am so happy with the outcome!! Thank you!!!
Dr. Heil and staff are outstanding and always go above and beyond to make sure that office visits both pre and post surgery are a breeze and very comfortable. My results are beyond my initial expectations and I have complete faith and trust in Dr. Heil and his staff. Dr. Heil has given me my body and my happiness back! I continue to recommend Premier Plastic to everyone. Thank you!
Staff was highly professional and caring. no side effects or trauma!
The staff was wonderful and understood even my "strangest" questions Clear skin
The doctor ms tag were very nice,helpful, The medication is helping
The BOTOX result achieved after the follow-up/touch-up appointment is exactly what I'd wanted--frozen forehead without droopy brows. Thank you!
Very pleased w dr Brian's surgical expertise n patient care office was accommodating to me n my schedule esp in regards to follow up and travel. Highly recommend and would use him again without hesitation r reservation
Excellent surgeon---very kind, considerate.
The willingness to see me for problems after surgery
Completely satisfied with the office, the workers, and my results, and of course my wonderful doctor!
Ana is perfect. She is amazingly good at putting patients at ease, even with uncomfortable procedures. I have visited her many times, and she does an excellent job--a highly valuable employee for you.
I was completely informed not just once but several times as to what to expect. Everyone listened to my needs and acted on them. My experience could not have been handled better, and I look great. Yeah!
Words cannot express how pleased I am with my experience. Dr. Heil exceeded my expectations in every area. My consultation was thorough and he explained my procedures so that I knew exactly what to expect for results and a realistic time frame for healing. Surgery center was modern and clean. Post op Dr.Heil and his anesthesiologist called to check on me. Follow up appointment's were either with Dr. Heil, Amanda, or Zach all of which were caring, gentle and eager to answer questions and ensure that I was satisfied with my results. Pain was a high priority and follow up appointments were regular to ensure that healing was occurring. Office staff pleasant, efficient, and always worked with my schedule. My family that were a part of my journey all were impressed and believed that I had chosen well in Dr. Heil. I recommend him to everyone.
All contacts professional, immaculately clean and comfortable environment.
yes I was. The doctor was easy to speak with and professional.
The scheduling went well, the doctor and nurse were nice and knowledgeable and the spot that was removed has healed nicely.
I came in on my lunch hour - and made it back to the office on time. Dr. Busquets (sp?) was very professional, thorough, discrete, and seemingly efficient in conducting my skin cancer screening. Zapped one area with no discomfort to me. Received a follow-up phone call from office staff in less than 10 days with results of a biopsy.
I'm highly satisfied with the progress made with my treatments and look forward to the next one
I received personal attention and never felt like I was being moved through a process. When I had questions and needed to call the office following the procedure my calls were returned quickly and when it was necessary to be seen, I was always given an appointment.
The procedure outcome exceeded my expectations.
Timeliness from first appointment to actual surgery date. Friendliness of employees and willingness to answer all questions. Anesthesiologist called personally a few days after surgery
I feel much better in my own skin with the results of the procedures I had.
I felt like certain areas were not addressed surgically for the price I paid I expected far better results . The upper bra back area is still the same and the lower buttocks area doesn't look touched at all .
Thorough explanations. Friendly atmosphere.
I always receive the highest level of professionalism when I go to see Dr. Heil and his staff. My questions are always answered and I am provided with many options that serve my needs.
I love Dr. Busquets. She's a good listener and really cares.
I had minimal wait time. Dr Busquets is very professional and efficient. She removed two small warts from my face in a short period of time with no pain. Also, there is no scarring where the warts were removed.
Dr Busquets is very good to work with...freindly, professional...
Dr Heil and the staff are very professional and service is A1. Dr Heil is very attentive and explains problem very well
I was highly satisfied with my experience! In fact, I have referred you to many family & friends; which 2 of my family members have appointments already. I appreciate your friendly and very knowledgeable professional staff with the most recent up-to-date procedures & technology, including the online registering system & appointment confirmation.
Everyone was friendly and professional. The facility was clean.
Results even better than expected but was well informed about the post op stage of healing and IF you are realistic in your healing stage then the beauty of the results await yoy
The Surgeon and Staff made me feel like the only patient they had. Very professional and and friendly.
Great outcome and great staff. I have already recommended Dr. Heil and his practice to friends.
Dr Heil is a highly skilled plastic surgeon. But, most important, he is friendly, willing to listen and answer every one of my questions. His treatments are never "overdone." Results are soft, natural and beautiful. I love that fact that he believes in natural results. He also did my breast lift and reduction and his talent surgically is even more amazing. I would recommend Dr Heil to any of my girlfriends and family members. He is the best!
Dr. B. seemed very thorough and qualified to care for my needs.
we were there to discuss fixing an issue which arose from a procedure
Dr. Busquets explains what it is she going to do, and talks me through it as she does it. Courteous, professional, outgoing, positive attitude. She listens to my questions, and follows up on them. For example, during this last visit, in addition to the excision, I asked about a mole that I had noticed change, she examined it, and we took the time to compare to history, and decided to do a biopsy. I felt like she included me in the decision -- explained what she was thinking, gave her recommendation, and asked what I wanted to do. Dr. Busquets makes me feel comfortable and confident in her medical skills and knowledge.
As for the staff and the Doctor - They were all great.
The whole staff from Dr. Heil and Dr. Amanda, Michelle, Joy, Anthony, Sandy etc. were awesome. Their approach kept me calm and feeling confident about the procedure. I was able to share a couple laughs with them at a time when I needed it. Thanks for making it a good experience.
Anna was very professional and knowledgeable. She recommended I see a Dermatologist because of some problem areas on my skin. Yes, I made an appointment after my facial.
Used a light very though with mapping and looking at my moles!
Dr Heil provides the highest quality surgical incisions with minimal scarring after healing
I have a good relationship with Dr. Buskets over the years and she knows and understands my skin problems.
I was highly satisfied with my experience. There was some confusion when I checked in (which has also happened once before because there is another patient with the same name) but the office managers quickly resolved the issue. Dr. Busquets gave me a complete body check for moles and then I was photographed for future mole checks. I also got a prescription for Retin-A while I was in the office. Dr.Busquets and her assistants ALWAYS provide EXCELLENT care and I don't mind traveling to the office (45 minutes) because I know the level of treatment is consistently top notch.
As a physician, I appreciated the level of expertise provided as well as the free follow-up "touch-up Botox"...was not expecting that!
I slowed down to notice any change with the treatment.
I was thrilled to have the procedures done the same day as my consult. Was immediately relieved of anxiety. Loved Dr. Busquets manner!!
Appreciated the time to have everything explained clearly.
Because you guys are the best at what you do and I look absolutely gorgeous
Dr. Heil and his medical staff explained everything to me about my surgery and made me feel comfortable about my surgery.
Absolutely Dr. Bisquets....and the staff are all so pleasant
Results of the procedure were more than expected
The doctor was great! Very kind, nice and did a great job but the restalyne only looked good for about a week. My lines are bsck and it was a waste of $550.
This was such an excellent experience thanks to the very welcoming and nice people working there. They were there for me every step of the way without questions. I love that they actually follow up when they say they will! Dr. Heil is an amazing person and surgeon!
Dr. Heil is the best surgeon in the area. He is an excellent listener and understands exactly what the patient wants and needs.
I cant say enough about how satisfied I was after having my neck lift with Dr. Heil and his staff. They all put me at ease immediately and they never got tired of answering my questions. Dr. Heil is truly an artist and I was thrilled with the results of the surgery. I am contemplating a breast lift and there is no question that Dr. Heil will perform this procedure for me. The facility where the surgery was performed was clean and perfect. The nursing staff was very knowledgeable and friendly. I could not have been more pleased.
From the initial consultation w/ Zac and then Dr. Heil to the post op follow up were top notch all the way. This was my 3rd breast augmentation as the 1st and 2nd were done by a highly known Pittsburgh cosmetic" surgeon and the 2nd one on the left deflated last December 2014. My breasts were done 14 years ago and I was never satisfied with the 1st or 2nd surgery as they were fake and disproportioned (so please do NOT go to a Board Certified COSMETIC Surgeon). No health issues with either surgery, but my reconstruction with Dr. Heil turned me from a monster into a swan. His artistry, bedside manner, knowledge are paramount to say the least. He delivered top notch results on all levels. I would recommend Dr. Heil to anyone having work done. "
I love my results, I love Doctor Heil and his entire staff. They are the best at delivering great care and service.
Dr Heil is a skilled, compassionate and thoughtful surgeon. After two children and breastfeeding, Dr Heil rebuilt my breast to their original shape. I feel more confident as i did when i was in my 20 and 30s. Dr Heil's skill exceeded my aesthetic goals and i am thrilled. His private surgery center is clean, beautiful and professionally staffed. Dr Nigh, my anesthesiologist, made me feel secure and safe. All the nurses were equally professional and compassionate. The whole experience with Premier was wonderful. I would recommend Dr Heil to my family and friends for sure.
This was the second surgical procedure that I've had with Dr. Heil and his highly trained staff. I've always been treated with the utmost respect and consideration. Any questions were answered thoroughly and in a manner that was not condescending, as some doctors have been known to do. I've recommended this practice to several friends, and they too have had positive experiences.
I have a very busy life so I was able to get in and get out quick!
Dr. Heil and his team are amazing. This past surgery was my third procedure with this office and I would not even consider going anywhere else. Very professional and knowledgeable. Very happy with my results and the treatment I received!
Everyone was professional and understanding. The facility is scrupulously clean and attractive. I never felt rushed. I was always provided information to my questions, some explanations were lengthy but completely understandable to the average person.I have had several procedures and will always return. I have no reason to seek another provider.
I have had several procedures done by Dr. Hell and have been very happy with the results.The staff is very friendly and helpful with any questions, etc.
The entire staff at this facility is amazing. Everyone is so warm and welcoming. I feel valued and appreciated. In the future, any procedure I should decide to have done will definitely be done here and I have already recommended Dr. Heil to several people. The decision to have such an extensive elective surgery was a tough one to make. However, as soon as I met Zach and Dr. Heil, I knew I was making the right choice. I felt very comfortable in their knowledge and the put all my fears and concerns to rest.From start to finish, every person I was in contact with was so friendly and informative. Thank you for making this experience a great one!
Dr was awesome, staff is awesome. My only complaint is I wish you had a location in Westmoreland county...
That's any issues I encourage tired post op, I was seen right away and treated. I had a little sarcoma and it was cared for immediately and the PA was able to answer all of my questions. I felet that I was looked after and the result is fantastic
Everyone was friendly and made me feel like a true patient not just a number. The care pre, during and post op were wonderful. Would definitely recommend!
I have already recommended Dr. Heil to several individuals who have already gone for surgery or are planning to. I feel I could not have been in better hands anywhere! I am totally happy with my results and felt safe and well cared for throughout my surgery and aftercare. I would highly recommend Dr. Heil and the Premier Plastic Surgery And Dermatolgy Center. What a exceptional team of dedicated providers committed to perfection and excellence!
I was highly satisfied with my experience. I felt welcomed into the practice and knew that I could trust everybody that I would be surrounded by.
Everything about the way every aspect of my surgery pre and post op way very professional and the staff was very helpful.
everyone was froendly and very helpful. i was satisfied with the whole experience. it was exactly what i expected im looking into having lipo done and my husband as well
Staff was always friendly. Dr. Heil was very kind and informative. I never felt uncomfortable. The anesthesiologist was so nice and comforting - and kept me asleep during the surgery! OR nurses all were excellent. Pre op, surgery, and post op I felt like they had this down pat! Post op visits are good. Very positive experience.
I felt as though I was treated with the utmost respect and I was never left in the dark about anything. I was never confused after surgery about how to take care of myself. I called when necessary and they were very helpful. Dr Heil was extremely gentle and caring and did everything he could to make this experience relaxing. I would and have highly recommended this office. Thank you for all you have done to change my life.
Excellent care , friendly staff , beautiful office
She was very efficient and knowledgeable .I have been going there for over a year and recommend Dr. Busquets To all my friends.
A 40 minute wait in the waiting room with another 10 minute wait in the exam room. This time would have been even longer had it not been for a cancellation. The patient scheduled ahead of me left prior to her exam.
I value Dr.Heils' opinion and expertise.I will have no other person touch my face. [I] will speak to anyone on his behalf.Excellent doctor!
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