by RealPatientRatings | May 10, 2017 | Internet Marketing, Online Reviews, Patient Experience, Practice Management, Uncategorized
Understanding Today’s Medical Consumer By Marie Olesen Are you looking for ways to understand and engage today’s perpetually-connected medical consumers? If yes, you need to understand what they want and how they want to buy it. Consumers prefer non-surgical...
by RealPatientRatings | Apr 26, 2017 | Online Reviews, Patient Experience, Patient Feedback, Reputation Management
Staying Competitive in the Millennial EraBy Marie Olesen Do you think of Millennial consumers as a blessing or a curse? As more pass the 30 mark, your response to their way of buying can create significant opportunity for your surgical practice. Or not. Forget the...
by RealPatientRatings | Mar 20, 2017 | Online Reviews
“You can’t please everyone, and you can’t make everyone like you.” These words of wisdom from news anchor Katie Couric also ring true for medical providers: while you strive to offer all your patients the best possible care, it’s impossible to please every single one...
by RealPatientRatings | Mar 10, 2017 | Internet Marketing, Online Reviews, Patient Experience, Patient Feedback, Reputation Management
The Five Stages of Ratings & Reviews By Marie Olesen Like many others in medicine, I’ve been frustrated by the inaccuracy and unfairness of the ratings and review environment. Good practices experience a great deal of angst over unfairly low scores. This response...
by RealPatientRatings | Dec 29, 2016 | Online Reviews, Patient Experience, Patient Feedback, Reputation Management
Blockbuster verses Netflix Are we seeing the same in cosmetic medicine? So are you a Blockbuster or a Netflix? Back in 1999 I was an IBM Account Manager and one of my biggest customers was Blockbuster, the video rental company. They were a big customer for me and...
by RealPatientRatings | Nov 17, 2016 | Busting Myths Series, Online Reviews, Patient Experience, Patient Feedback, Reputation Management
Busting Myths with Marie Olesen Separating Fact from Fiction Myth #9: I can manage my reputation and grow my practice with 5-star ratings Busted: Stars alone can’t protect you or direct your practice growth We hear a lot about stars these days. Most people in...
