by RealPatientRatings | Nov 17, 2017 | Online Reviews, Patient Experience, Patient Feedback
Studies & Findings About Reviews By Marie Olesen As Thanksgiving approaches, all of us at RealPatientRatings are thankful for what we are doing to help provide transparency to consumers, and to give providers the tools to showcase their quality with trusted...
by RealPatientRatings | Sep 28, 2017 | Internet Marketing, Online Reviews, Patient Experience, Patient Feedback
Getting Your Best Reviews By Marie Olesen Everybody wins — consumers and providers — when ratings and reviews accurately reflect what real patients think about their medical experiences. A new Ortho study explored rating and review methodologies. They compared scores...
by RealPatientRatings | Sep 1, 2017 | Patient Experience, Patient Feedback
Unhappy Patients — A Blessing or a Curse? By April Linden Do you believe in 100% satisfaction? Or do you acknowledge that all of us have some unhappy patients? We are humans, not machines. Everyone makes mistakes. Your first option is to dispute the mistake (aka...
by RealPatientRatings | Aug 8, 2017 | Online Reviews, Patient Experience, Patient Feedback, Uncategorized
Inside / Outside Marketing By Marie Olesen Finally, the government is good for something. With MIPS (Merit-based Incentive Payment System), patient satisfaction is now tied to profitability. What’s good for patients is good for the bottom line. What a concept! This is...
by RealPatientRatings | Apr 26, 2017 | Online Reviews, Patient Experience, Patient Feedback, Reputation Management
Staying Competitive in the Millennial EraBy Marie Olesen Do you think of Millennial consumers as a blessing or a curse? As more pass the 30 mark, your response to their way of buying can create significant opportunity for your surgical practice. Or not. Forget the...
by RealPatientRatings | Mar 10, 2017 | Internet Marketing, Online Reviews, Patient Experience, Patient Feedback, Reputation Management
The Five Stages of Ratings & Reviews By Marie Olesen Like many others in medicine, I’ve been frustrated by the inaccuracy and unfairness of the ratings and review environment. Good practices experience a great deal of angst over unfairly low scores. This response...
