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Understanding Changing Consumer Buying Behavior

Understanding Changing Consumer Buying Behavior

by RealPatientRatings | Dec 29, 2016 | Online Reviews, Patient Experience, Patient Feedback, Reputation Management

Blockbuster verses Netflix Are we seeing the same in cosmetic medicine? So are you a Blockbuster or a Netflix? Back in 1999 I was an IBM Account Manager and one of my biggest customers was Blockbuster, the video rental company. They were a big customer for me and...
Understanding the Relationship Between Patient Satisfaction and Star Ratings

Understanding the Relationship Between Patient Satisfaction and Star Ratings

by RealPatientRatings | Nov 17, 2016 | Busting Myths Series, Online Reviews, Patient Experience, Patient Feedback, Reputation Management

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #9: I can manage my reputation and grow my practice with 5-star ratings Busted: Stars alone can’t protect you or direct your practice growth We hear a lot about stars these days. Most people in...
Using Stats to Improve Practice Success

Using Stats to Improve Practice Success

by RealPatientRatings | Nov 3, 2016 | Busting Myths Series, Patient Experience, Patient Feedback

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #8: Stats can’t help me improve my business Busted: Managing with performance data improves practice success I don’t know about your family but we watch multiple sports including baseball, football, and...
Using Ratings & Reviews to Quickly Engage Patients

Using Ratings & Reviews to Quickly Engage Patients

by RealPatientRatings | Oct 13, 2016 | Busting Myths Series, Internet Marketing, Online Reviews, Patient Experience, Patient Feedback, Reputation Management

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #6: My team and I know how to describe the quality of our practice and engage consumers Busted: What others say about you is 12x more believable and influential than what you say about yourself “Words,...
Identifying Changing Consumer Behavior Trends in Medicine

Identifying Changing Consumer Behavior Trends in Medicine

by RealPatientRatings | Oct 3, 2016 | Busting Myths Series, Internet Marketing, Online Reviews, Patient Experience, Patient Feedback, Reputation Management

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #5 The two most significant consumer behavior trends in medicine are not related Busted: There are two interconnected changes in consumer behavior. Consumers are changing what they want to buy...
Ratings & Reviews Best Practices

Ratings & Reviews Best Practices

by RealPatientRatings | Sep 6, 2016 | Busting Myths Series, Internet Marketing, Online Reviews, Patient Experience, Patient Feedback, Reputation Management

Busting Myths with Marie Olesen Separating Fact from Fiction Myth #4: All ratings and reviews are considered equal Busted: Consumers demand transparency in the form of ratings and reviews that are authentic, statistically-valid, relevant, recent and consistent....
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