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Resources
Find out where Marie Olesen or the RPR team will be teaching or exhibiting.
Our own blog for doctors, practice managers, consulting professionals, and medical directors featuring the lessons learned from patient satisfaction data, both in plastic surgery practices and in online marketing.
Articles
Why You Shouldn't Delete Negative Reviews
Nashville Business Journal, June 2012
The Positive Effect of Negative Information
June 2011
A study by researchers at the Stanford Graduate School of Business and Tel Aviv University found that small doses of mildly negative information - a so-called blemishing effect - may actually strengthen a consumer's positive impression of a product or service.
Patient Experience Measurement at the Cleveland Clinic
By monitoring real-time patient feedback, individual departments are able to review their results and prioritize patient experience improvement objectives.
4 Strategies To Improve the Patient Experience
HealthLeaders Media, May 9, 2012
The Importance of Online Reviews
Why your organisation should implement customer reviews on your website.
Digital Visitor
