I was highly satisfied because it was apparent that 20/20 Institute cared more about my eyes and healing than money. I will refer everyone I know to them.
Overall excellent operation - every aspect of the process is carefully designed and executed with discipline. Excellent overall quality
Not having to wear contacts anymore, no more dry, watery eyes. Extremely professional and knowledgeable staff. Quick procedure that was explained thoroughly before and during. All efforts were made to make the procedure and recovery as comfortable as possible.
Perfect vision. Wonderful, patient, knowledgeable, and friendly staff. They made my experience amazing. Fantastic results!
Everyone is very attentive and takes time to answer questions. Waking up and being able to see the clock.
The optometrist gave me his personal number as an emergency contact to call with any issues. You tell me any other doctor who would have ever done that. These people provided excellent care and service. Usually doctors are impossible to contact but this provider was always available. They catered to my every request and we're always available. Excellent service, excellent attitudes, excellent atmosphere.
The staff was always friendly, and they were always on time. Service was excellent in every aspect
Everything was top notch. I appreciated the detailed attention I received and felt like I was the only patient you were seeing. So happy I chose to work with you all for my LASIK, thank you again for the great job!
Yes, quick recovery and no pain. Great experience wish I would've had Lasik sooner! Being able to see without glasses or contacts!
It was overall a great experience. Love the outcome, and the people in the office are very friendly and helpful.
I was told exactly what to expect and everything I was told happened just how it was explained. I no longer need contacts or glasses and that is what I wanted. Everything and everyone was perfect.
Everyone made us feel at home and comfortable during the whole experience. I have nothing bad to say about the whole experience. For being surgery(my first ever) It was all pretty great actully!
Honestly the person who checked me in, called me, explained everything, scheduled me, and did all my initial and post op care was amazing and made that facility a million times better. Of course I can't remember her name but she is beyond amazing. However the rest of the staff was just as friendly knowledgeable and overall awesome so thank you so much!!!
No complications. Quick and easy recovery. Professional staff. All questions and concerns answered.
I was given clear instructions by the nicest staff. I had no problems at all. The procedure went well and I can't complain at all. I'm very happy!
Very comfortable office with amazing staff. Everyone was so kind and helpful. They were also very knowledgeable. I would highly recommend!
I received honest and clear communication about the entire process. All expectations were met!
No more glasses!!! The quality and detail that 20/20 was beyond my expectations. I was hesitant about getting Lasik because I didn't want my eyes treated like an oil change. They were informative, sensitive, and most importantly efficient.
Everyone was nice, informative and detail orientated I can live my life glasses free
The doctor and staff were very informative about the entire process. I felt very warm and welcome from start to finish. Lasik surgery can be an overwhelming and frightening experience. However, 20/20 did an excellent job making me feel comfortable. I don't have to carry my glasses or contacts around!
End result of 20/15 vision. Start to finish professionalism, very friendly and informative
I feel the staff made it a point to make you fell like more that just the next patient.
Yes, I was highly satisfied. The entire process from start to finish was seamless and simple, and now I can see better than I ever could. It was a truly life changing experience.
From my first consultation to my follow up visits, I was treated with patience and like I was a number one priority to them. I felt like I was their only patient. Jaclyn was detailed when prepping me with expectations for the procedure, Dr. Danzo was direct with care steps I needed to take to ensure my eligibility to receive lasik, and Dr. Montgomery was kind and calm throughout the entire procedure, explaining step by step what he was doing and made sure I wasn't uncomfortable whatsoever. Now I understand why this facility has 5 stars. Everyone from reception to doctors are really top notch. Never going anywhere else, whether it's a checkup or refinement.
I've had the best experience with my surgery, from the initial consultation to the monthly check-in. This is the best decision I could have made. My vision is better than 20/20 and I do not need to wear glasses or contact anymore. This is amazing!
Absolutely amazing staff and environment and the results speak for themselves! Amazing vision! 20/15 vision.
The details downs to where to park were thought out and conveyed well. I appreciated being seen closer to home initially and for follow up even though I had surgery down in the tech center. Also, satisfying is how quick the process was and how nearly instantaneous the results seemed.
I achieved better vision then what I was expecting to get. Staff was very friendly and helpful through the whole process.
ALL staff who I interacted with were very professional, friendly, and knowledgeable. I felt like communication was excellent across the board. Shannon Jackson, specifically was so positive and helpful. I really appreciated all the time and care she gave me. I can see, and my vision is better than before!
Everything was explained well and the atmosphere was very calming. I was very nervous going into the procedure and everyone talked me through each step and was very kind
I did not talk to the surgeon much, that is why my answer was just satisfied. Overall great experience! I do have to use drops but that is easy! Love not wearing glasses after 48 years!
The staff did an excellent job making sure that I was calm and prepared for my procedure. They explained what was going to happen and in the brief moment of darkness during the procedure talked to me to keep me calm and advised me that everything happening was normal. The results were fantastic and I have had no issues since. I can see everything!
My sight is restored! Yes I am highly satisfied all around with the procedure and professionalism of the staff
Everyone was friendly, inviting, and flexible. My family was with me and they were taken care of as well. Overall just a positive experience.
Being able to see far distances again! I would highly recommend your company and definitely this location!
Pleased with the results of the procedure. The ability to see clearly without having to deal with contacts is really great.
Everyone at 20/20 was wonderful. Staff was friendly and knowledgeable and supportive. It was one of the best decisions I've ever made. It was quick and painless and my eyesight was near perfect the same day as surgery. It is low 20/15
I felt very respected and cared for as an individual, not just one of many patients.
Everyone was very nice, a strong genuine feel to the whole office. Of course, its hard not to be highly satisfied when you have 20/20 vision!
Yes I was highly satisfied with my experience. I can see again without having to worry about contacts or glasses!
Best customer experience. Everyone was super outgoing, nice and experience and new exactly how to make the process as seamless as possible
Everything from the time I walked through the door on my initial visit was stellar. The entire staff is courteous, polite and professional. I could not have asked for more. Thank you guys again for my new eyes! I see more clearly and vividly than I ever could with contacts.
My follow up appointments revealed that I will probably need another correction on one of my eyes. My vision is much better than before but since one eye is quite under 20/20 I didn't give "highly satisfied" Looking at the mountains near my home and seeing each individual tree rather than just a wash of greens and browns.
20/20 was very professional, treated me like I was their only patient (which I obviously was not), and did a fantastic job making sure I knew what to expect before, during and after the procedure. It was a very personal experience and I will recommend 20/20 to everyone considering LASIK. As a firefighter, it's amazing being able to see better than 20/20, any time day or night, without the hassle of contacts or glasses. In every other aspect of my life, the combination of great vision and awesome eye comfort, has been remarkable.
Everything went well and the whole experience was better than I could hope for. I can see!
Very professional staff, extremely helpful and provided an excellent patient experience. Great vision and no more glasses. Have not had any issues with dry eyes.
Would have been better if I felt during the surgery the way I felt in the car afterwards. Just needed more time for the relaxing effect. No need to wear glasses or contacts.
Very attentive and proffesional staff through and through. From the greeting from reception to explanation by the nurses. The procedure was fast and painless. Recovery was almost nothing. I have 20/15 vision. I see better now than i ever did with contacts or glasses
The service and care from everyone involved was excellent. I don't have to worry about glasses anymore.
I can't see well, they keep telling me my vision will get better and it hasn't in over two months. I've had two other optometrists give second opinions, both doctors state I'm still very nearsighted and far from 20/20.
Great staff, great procedure, amazing results! Couldn't be happier!! I've told MANY people about how happy I am with 20/20 and have referred them all!
I was very happy with my experience. I would refer anyone who is interested in Lasik to your practice. The friendliness of your staff was unmatched.
Very professional and very thorough in the service provided. Excellent experience and would highly recommend to anyone.
Everything went as expected and the results are incredible. Felt like I was in good hands.
I had a great experience with 20/20 Institute. The staff was helpful explaining the procedure and answered all of my questions. I love being able to ditch my glasses!
The staff was extremely supportive going into the procedure. They made it as stress free as possible by answering questions and having smooth, seamless transitions throughout the procedure day. Everyone was knowledgeable, patient and kind. Plus it was so fast!
I was surprised at how comfortable and easy it was. Great experience! Great staff! Now can see w out contacts
Excellent experience and results. I had my procedure on a Friday and attended a concert at Red Rocks Saturday evening!
From start to finish, my LASIK experience was outstanding. I never felt any pressure to make decisions and felt in complete control of my choices that customized my LASIK procedure. The team was respectful, knowledgable, and attentive. The office and LASIK center are beautiful, clean, and comfortable. The follow-up care has been superb. I had no idea that I could be comfortable and have 20/20 vision...I am beyond happy with the experience!
I m so happy I finally came in and had this done. I said ASAP, you said FRIDAY, my life has been changed forever I can go camping and fall asleep looking up at the stars
Loved the experience, friendly staff, clean environment and information provided. I am also loving the end result! Thank you.
The people in the office all seemed to have a very empathetic and helpful attitude. I don't think I truly understood the blended vision option. I am still struggling to see clearly at various distances. If I would have understood I probably wouldn't have chosen that option. I love being able to see clearly in one eye at distance but combined I loose that sharpness.
The overall experience exceeded expectation. The most satisfying part was the result. I expressed to both optometrist and surgeon of my desire to see at least 20/20 but really wanted 20/15 with a mono vision procedure. They were both honest and never made false promises, but I'm seeing very close to 20/15!
Everyone was very informative and forthcoming with information. The entire experience was clean and professional.
They are very professional and their team work is amazing. They truly care about their patients and they will do everything they can to work with their patients. Everything, from the time I made the first call to set up the first appointment until my post surgery care, was very organized. Staff is super friendly as well.
I CAN SEE! NO CONTACTS! NO GLASSES! I was very nervous about having the procedure and everyone was so comforting and helpful from the consultation to the follow ups. I was extremely pleased with the entire process and have recommended to several friends.
results were great, staff set clear expectations and delivered on those better than 20/20 vision
Everything was super easy and broken down very clear, everyone was kind, the surgery was seamless, the followuos were simple. It took something pretty intimidating and made it very worry free!! My vision is phenomenal, I was worried right after with some of the follow up symptoms, but they were all normal post surgery things...and after a couple months it's almost like it never happened and I wake up seeing crystal clear every day.
Even thought my eyesight isn't perfect, I no longer need contacts or glasses. I can see when I get up in the night! Only because my eyesight isn't perfect and I still have bad days where I can't see things in the distance well. But I don't fault the doctors for that. I just have an abnormal case.
Everyone was very friendly and informative. I always felt like they cared for my well being and that they were happy to see me. It was a painless and smooth process. Overall fantastic experience with 20/20. Perfect vision with no side effects
My new eyesight! The entire experience was very easy and positive and the staff was amazing!
Everyone who was part of the team was extremely friendly and helpful. I can't imagine a smoother run practice.
No more glasses at least for a few years hopefully. It worked and no infection or serious complications.
Staff and doctors where extremely knowledgeable and thoroughly answered questions. It was definitely a professional environment. The single best thing is my vision was corrected as promised. I would hate to have been in a situation where it was over-promised and under-delivered!
Much more comfortable working in front of a computer than with my contacts. I would say that I'm overall pretty satisfied with the LASIK. My only reason for not rating highly satisfied is halos while night driving. Halos have improved but not as much as I had hoped before surgery.
The personnel was nothing but friendly and professional. Your technology is superior and I couldn't be happier with the results. No more contacts/glasses!
I am happy with the results and the professionalism of the staff. Everyone was very caring and nice. I can see at night
Staff was extremely friendly and professional. Surgery and care after was carefully/thoroughly explained. I can see better than I have in years and more clear than I did with my glasses.
I really like the way the procedure was explained, in detail, of what to expect as looking at the green dot. The sensations I will feel and assured I would not feel any pain. Everything was explained in such detail. Everything went just exactly how it was explained.
The surgery was easier and faster than I had expected. I felt my vision improve within a few hours after the surgery was done.
The facility and staff was very impressive, very clean and professional facility, the staff was extremely nice and patient with questions. The surgery went very well and was quick. My vision corrected perfectly and I am very happy with the whole experience. Better than perfect vision.
Everything about the process was amazing. Everyone kept me in the loop on what was going on and made me feel like family vs a dollar sign
Dr Danzig and staff were exceptionally detailed about result expectation, surgical procedure and recovery expectation, and they were spot on! I have been very pleased with the results. No more glasses! My contacts were giving me severe eye irritation and now I am free of contacts and glasses!
Everything was as good or better than expected. Stopped using contacts after over 20 yrs of needing them. Nothing better than going to sleep and not have to worry about anything and waking up able to see! No more falling asleep with contacts
20/20 Vision staff, physicians, and facilities are top notch/A+/5 stars. everyone made me feel very comfortable and like a family member. I was able to work all day Friday and have surgery Friday evening and return to work on Monday!
The single best thing about my results is being able to see clearly and not having to worry about wearing contacts! The staff was incredibly helpful and friendly throughout the entire experience. My counselor made a point to walk me through everything and make me feel comfortable. I am very satisfied with the results of the procedure. The only slightly disappointing aspect of my experience was with the surgeon and the optometrist. One of my eyes was questionable for the procedure and trying to speak directly to the surgeon about my condition was a little more difficult than I had hoped. At times, the optometrist had a tendency to make me feel rushed. He answered all of my questions, but sometimes made me feel like a burden. My experience with the surgeon and optometrist was not significant enough to change my opinion of the overall experience, which was great.
The staff was amazing in the treatment they offered me and my family. All of the details were explained until I was fully satisfied . I look my eyes and the possibilities I have now without having the hassle of glasses!! The consultant was so helpful with working with me on the price and quality of this!! I cant say enough wonderful things about everyone!! Thank you! Having the possibility to take on new adventures without having to struggle with glasses.
I am still unable to see well. Once that is resolved through further treatment, I will hopefully feel differently. At this point, I am not happy in my decision to have LASIK done at 20/20.
20/20 was recommended by a friend. I had been putting off the surgery for years and decided to take the plunge after hearing about her positive experience and outcome. I couldn't be more pleased. The result has been truly life-changing. The staff was skilled, professional and experienced. Being able to see with the same acuity and clarity as with glasses and/or but without the hassle and disadvantages.
The 20/20 Institute is one of the most professional organizations I have ever been to. Their expertise and astounding customer service can be recognized the second you pick up the phone to inquire information about the procedure. When you show up for your appointment(s), you are always welcomed by name, and will leave having all of your questions answered. During the procedure, the friendly staff help guide you through your procedure and make your comfort their top priority. Dr. Danzo and Dr. Montgomery are phenomenal, and together, they made my vision BETTER than 20/20.
I was definitely satisfied with my experience. I went in legally blind and came out able to see very clearly without corrective lenses (probably for the first time in my entire life). It has been an amazing feeling since having my surgery. I love not worrying about contacts or dirty glasses. The staff are all very welcoming and warm at the surgery center in Engelwood and I would highly recommend them to others. Being able to see without contacts for the first time in my life!
Everyone made me feel comfortable and confident with the procedure and what to expect. Very professional, yet personal experience.
Everyone during the whole experience was extremely friendly, informative, and understanding of all my questions. I can ride dirt bike and snowboard without glasses fogging up under my goggles!
I'm so happy. I am so satisfied. Everyone at 20/20 is so friendly and kind and helpful - its almost unreal. So cliche - but I wake up and can see. I can camp and see the stars until I fall asleep. I don't put my dirty fingers in my eyes when I'm camping.
Everyone that was part of the end to end process was very friendly and understanding.
A pleasant experience with results consistent with what I was informed I would recieve Not needing glasses of course
The entire staff was incredibly welcoming from day one. They were very friendly and professional, and made you feel as if you were in good hands. The cost of the procedure is on the higher end, but it is completely worth it because of the quality of care given to us as patients. Being able to see 20/20 without glasses or contacts.
The whole process was incredibly smooth and straightforward. The 20/20 staff is well informed, helpful, and supportive. The surgeon was skilled and trustworthy. The whole time 20/20 made me feel like a VIP and did everything to make sure I was well taken care of. I would recommend them to anyone looking to get LASIK or vision correction. 20/15 vision. better than I expected!
The entire process from start to finish was so professional and enjoyable. When I made the initial phone call to 20/20 Lasik Institute, the Customer Service Representative was so helpful and answered all of my questions without hesitation and I knew immediately that this was the lasik provider for me. I would highly recommend 20/20 Lasik Institute to any of my family or friends. I would have to say it was the knowledgeable and friendly staff. They were such a big part of a great experience for me and my family.
I love being free of contacts. I can do sports such as swimming without worrying about losing a contact. I still need readers.
I felt like the staff and doctors were very helpful and explained things well. I knew what to expect at every step and the information was accurate. Being able to see without glasses.
Staff was very friendly and helpful. Surgery was quick and recovery easy. I love my new eyes!
Each time I went to the office, I was greeted by the friendly receptionist. The office was professional yet warm. All staff were very knowledgeable about their particular area. The doctor actually took time to give advice to my husband about his particular eye condition and about a new procedure that he could look into. I felt confident that I was treated as good as or better than I could be treated anywhere else. Not having to wear glasses anymore!
Great staff, particularly Jacquelyn. Good information and communication. Was made comfortable and helped me actually go through with it. No more glasses or contacts to deal with. Waking up every morning and seeing without issues.
Excellent service as soon as I walked through doors and everyone was helpful regarding question and concerns I had before and after surgery. Feels good to see again. The ability to see clearly again! Life is in HD now. Thanks!
The whole team was very nice, professional, and accommodating to me and my family. Even though I was nervous about getting the procedure done, Dr. Danzo and his team made me feel at ease about the whole procedure and it went great. I can see without glasses or contacts! Those were uncomfortable and a hassle to me. I am very happy to have my own vision back.
The staff,all around, are very outgoing and friendly and make time for any concerns or worries. Would highly recommend this staff to anyone wanting to get lasik!
When deciding where to go for Lasik I chose 20/20 Institute not just because of your quality of work but more because of your customer service. It was amazing from the lady at the front desk (nicest person in the world) to the surgeon everyone was so nice and friendly. You all made the experience relaxing and calm instead of tense and stressful. Thank you
Everything from the consultation to the surgery and post-op appointments were great!
Distance vision is excellent. The vision in the eye that was corrected for reading isn't quite what I hoped it would be.
The staff was so friendly and explained everything so well. The surgery was quick and the recovery was easy. I'm so satisfied with the results! The actual surgery was so quick and easy!
Yes, everyone is very attentive. I appreciate the great customer service that is given. Heather is a sweetheart and very welcoming. I am amazed at how clear and precise I can see. I had an idea of what to expect, but it is way better than anything I thought possible.
The staff was all very friendly, supportive, and reassuring about my concerns and fears with the procedure. I no longer get headaches from my glasses getting streaky, smudged, or dirty!
I really liked the clinic and the staff. My only issue is that my distance vision is not great. I am having a refinement next month and then I am sure I will be highly satisfied. I can read without glasses
From the start Shannon made me feel like we've been best friends forever and spoke to me as a real person and not just a number. And the overall outcome of my eyes is amazing with very good communication skills from Dr [name] A+++ Knowing I was in good hand and having no surprises
Great team, personable, listen well. All very professional, answered. Answered many questions and had very good follow up. Team day of surgery especially great! I can see well without the hassle of contacts/ glasses etc
The consulation amd operation were smooth and I had no issues afterwards. The speed of the surgery and they answered all my questions before I even asked.
Everyone is absolutely amazing! I couldn't have asked for better. Love everyone's sense of humor! I can't say enough about 20/20! Not wearing glasses!
Was told it will take time for vision to stabilize but it has been months now after surgery. Vision has not approved much
Well communicated of the expectations. Very professional from all staff members. And, they truly cared in taking care of me.
There were no games or gimmicks everything was straight forward and the your staff always made me feel so comfortable
I was very apprehensive regarding LASIK for many years. It wasn't until I met Dr. [provider name] and his staff that I realized I should have had this procedure done a decade ago. From start to finish, consultations and the surgery itself, the team at 20/20 put my anxieties to rest and the result is perfect vision. Thank you 20/20!
Everyone was very nice, from the person who I spoke to on the telephone to begin the process, all the way through to the final visit a month after the procedure. They were nice, were good listeners, and explained everything to me in terms I could understand. The optometrist was very thorough. The doctor who performed the surgery was excellent. I didn't spend a lot of time with him, but in the time that I did, I was very confident in his ability to successfully perform the surgery. I didn't have one minute where I didn't feel like I was the most important person in the office. I never felt like I was just another patient in a row of patients. I would highly recommend 20/20 Institute to anyone who plans to have Lasik surgery.
The whole experience was so easy and streamlined. I love my new eyes and I'm so glad I finally decided to have the procedure.
That everyone made me feel comfortable from beginning to end. I would change anything about my experience.. it was great
I can SEE! It's amazing. The care you get at 20/20 is the best. They take their time to lisiten to all of your questions, you never feel rushed in and out.
Comfort and professionalism with a personal touch. Great results, still adjusting though
I got the outcome that I expected out of this surgery. I was pleased with the in depth explanations and ability of all staff to answer my questions.
All the staff was very nice and informative. They went above and beyond to make me feel comfortable before and after lasik surgery. One of the employee there even went out of her way to call me back to make sure I was ok after lasik surgery. (Shannon) She also held my hands durning the surgery so I would not be scared. They truly have the best staff at 20/20 institute. My quality of life was the best out come. I nevered in my life thought I would be able to see clear without glasses or contact.
Everyone was extremely professional, and walked me through all of the steps very clearly. Being able to see without glasses or contacts for the first time in 32 years
It was easy to schedule and they worked with my crazy schedule. I write my appointment time down wrong once and they stayed open late for me. It's so wonderful to be able to see with no correction- best decision! To have "magic eyes" that are better than 20/20. This will make backpacking and other adventures so much easier!
The staff was friendly and informative. I was terrified at first and they walked me through the whole procedure without ever making me feel pressured.
I was extremely anxious about the procedure and the process. I was made to feel completely comfortable the day of my surgery and would do it over again in a heartbeat! I love that I can just roll out of bed and see the second I open my eyes.
Yes, I researched a couple other companies to have my Lasik surgery (only had one other consultation) and choose 20/20 because I felt comfortable with the Staff and felt more informed about the procedure and any questions I had, compared to the competitor. I have better vision post procedure than I did prior. My eyes are not dry and love having one less thing to worry about for my everyday routine.
Everyone was incredibly helpful, informative and truly caring about my entire experience and especially the outcome. Ar. Danzo was especially amazing as he wanted to make absolutely certain that I wanted this procedure as I would need reading glasses afterwards so had me wear contacts to see exactly what my eyes would be like when looking at my phone, computer, vehicle dash - etc. I would and have recommended 20/20 Lasik to a couple of my colleagues and at least one will likely be in for a consult.
The friendliness and clarity of the staff, as well as the highly successful surgery all factored into a successful experience. The fact that not only can I see, but I have 20/15 vision, which was better than I had hoped for.
I was highly satisfied with my experience because everything and everyone from 20/20 exceeded my expectations. I felt very comfortable with the doctors and with both of the facilities. I now have better vision than I had before.
I can see!!!!!!!! Everyone was so kind and thorough. My results were better than I imagined and were absolutely life changing!!
I am highly satisfied with the surgery and everything involved pre and post procedure. I was told exactly what to expect and although I had severe dry eyes immediately after the surgery, it subsided a few days following. The staff were so generous and very comforting. I can see ALL of the time! I don't have to worry about seeing while swimming or exercising.
Great staff. Great staff. Great location and adjacent accommodations. Great results with 30 seconds of discomfort. Did I mention great staff? The SINGLE best thing is having great vision. The second greatest thing is how fast and smooth it all went. Better than 20/20 by the following morning!
Very professional and polite staff who were patient in answering my many questions. Relaxed environment. Plenty of coffee.
Very professional staff and outcome I went from -9.00 and -6.5 to better than 20/20!
Very professional atmosphere. Able to work out an affordable payment plan. Great results.
Staff and doctors were friendly throughout the whole process. I have recommended the surgery and 20/20 to friends and coworkers.
The professionalism, the cleanliness of the facility, the detailed explanation for expectations was beyond great! and the follow-up was exceptional.
My life has changed for the better. I never knew my vision was so impactful on my life. 20/20 was amazing. THank you!
20/20 was clear and concise about my options. They were organized and professional. Surgery was easy and now I can see perfectly.
Easy to correct my vision! Thank you for the excellent service & commitment to my eyes. I have the ability to see near & far
The staff is great and did the right thing when something didn't go right. I work in a customer focused industry as well and when things do not go perfectly, that doesn't mean that you cannot still get an A+ from a customer as long as the customer is treated with respect and their issues or concerns are remedied in a reasonable timeframe. I feel that this is a great experience and a great organization that I have already referred 2 friends to get consults with!
Yes! My husband and I had our eyes done and we are blown away by the professionalism and care we received. We were always well informed on what to expect and received exceptional service throughout the entire process. The staff is unlike any other and the doctors addressed any questions or concerns that we had. We would recommend them to anyone looking to have LASIK surgery!
Staff were super knowledgeable and friendly, and the procedure and recovery went smoothly. I recommend Lasik to everyone based on my wonderful experience.
Everything went smoothly with very little irritation. Staff was always prompt and friendly
Staff was very helpful. I have 20/15 vision now! Not having to put in contacts and irritate my eyes.
I loved the fact that everything was explained to me in detail and the staff was extremely helpful The fact that I don't have to wear contacts anymore!! This procedure has changed my life for the better!!
I'm not sure what this question is referring to, but everything about this company and facility is amazing. Everyone has been helpful from the beginning to end. Dr. Danzo explains everything and takes his time. Doesn't make me feel like I'm just another case. The only struggle was the dry eyes that caused blurry vision. I was miserable for the first few months. Once we got that under control (almost 3 months out), I am very happy with everything. Very happy to not be wearing glasses.
I was highly satisfied with my entire experience. I would recommend the 20/20 institute to anyone looking in lasik. I had terrible vision before my surgery i now have 20/10! It is amazing to wake up and see right away.
Awesome experience from beginning to end. Very professional environment focused on customer service. Aside from the attention from Doctors and staff, I was very satisfied with the emphasis on top-of-the-line technology used for the procedure. Very important.
I was, and am, completely satisfied with my experience. The staff was very attentive to my concerns. They provided me with all the information I needed to make an informed decision and then feel comfortable with the process.
Knowing that I have the freedom to do so much now that contacts wouldn't have prevented, but could have created issues (camping, backpacking, swimming, etc.). While I never had doubts about the procedure prior to my initial consultation, 20/20 put me at ease that I had made the right decision. Their staff was very professional as well as friendly. They all had a way of making you "feel at home". It is and will be one of the best decisions I have made in my life.
My new eyesight:). Yes, everything was well organized and I felt confident about the procedure. I have 20/15 vision now and couldn't have asked for more.
I went in before Lasik with poor vision and left seeing 20/15. I couldn't be happier.
It was such a great experience because I felt comfortable with everyone I encountered. Everyone was so helpful and informative - even though I started the process with a little anxiousness, I went into the procedure completely calm. I've recommended it to everyone I know is still wearing glasses!
There were no surprises and I was never worried about my recovery because of the availability of the staff
Everything was good. Everyone I met was friendly and helpful and the surgery went great! I can see everything so clearly.
The day I sent the email to 20/20, I received a call back within an hour or so from Mark. He was very thorough with the way he answered my questions, and I had many of them. We talked for about 45 minutes on the phone and during that time I never felt he was trying to sell the procedure. I felt like he truly cared about my concerns. Mark stated all of the scenarios that may happen after meeting Dr. Danzo, i.e. He may have you try mom vision contacts, to he may say you are not a good candidate for the surgery. Mark was the reason I felt comfortable enough to also bring my son with me for his own appointment. Shannon was the second reason for further consideration to go thru with the procedure. She was also extremely thorough with the testing that was done before seeing Dr. Danzo. She made sure that every test she did was "spot on" before she went to the next one. She is one of the most fun, sweet,and professional young women I have come across. She is a true asset to the company! Dr. Danzo was a pleasure to meet. He also thoroughly answered the many questions I had about having mono vision. He was very confident that that procedure would be the right one for me and told me what to expect in a week, a month and 6 months to a year. It is now 2 months out and he was "spot on". Great personality! Dr. Montgomery, it was a shorter visit, but by the time my son and I saw him we were comfortable with the information from the previous three that our questions were few. He was pleasant and kind. The procedure was amazingly painless and quick. Being able to see right after the procedure was awesome!! I do however, think that they should say that after the numbing drops wear off that there is a good chance that the eyes will sting and possibly feel as though they have been scratched and stay that way until morning. That was the experience for both my son and me. The next morning there was no pain and we have had NO problems. We both have been surprised that we do not need eye drops as much as we did before the surgery. The whole experience with 20/20 was amazing! My son and I have highly recommend 20/20 to everyone we know that is interest in the procedure. A+++
I love that I chose monovision & I don't have to deal with glasses or contacts. I was treated fair & kind like everyone else in the office. The staff was friendly & very knowledgeable.
Amazing to see without glasses/contacts being able to see the distant mountains and trees when i wake up
I have 20/15 vision now! I don't think it will ever get old to be able to wake up in the morning and just see. No more glasses, no more wasting time spent putting in contacts and no more dealing with dryness and irritation from contacts. My eyes feel great and I can't believe how good my vision is. Every person at 20/20 with whom I interacted was so friendly and professional and knowledgeable. They made me feel so at ease and comfortable every step of the way.
Went better than I had imagined. Results were amazing. I almost drove off the road the day after because I was looking around at all the stuff I couldn't see before.
No more contacts! Wonderful doctors, staff and overall experience. With an added bonus of perfect results!
The staff were very professional from beginning to end. The worked with me to reasurre me about the procedure and made me feel comfortable. Being able to get a 20/20 vision.
Yes, highly satisfied. Everyone I interacted with was extremely friendly and helpful. They answered all of my questions to my satisfaction. And I'm 200% happy with the outcome of my surgery. I've worn glasses since I was 8 years old (I'm now 37). Being able to see without any form of corrective eye wear has basically been a magical experience. I couldn't be happier with the results.
I achieved 20/15 vision!!! Everyone in the office was so helpful! I couldn't have asked for a better experience!
Everyone was incredibly friendly and welcoming with each visit. All the information provided to me was very easy to understand, and the facilities were immaculate.
It was an exceptional experience in every way. I have recommended 20/20 to my friends. No glasses for distance or for reading for the first time in 55 years!
The entire experience was wonderful and well managed. Just the convenience of not having to wear contacts anymore.
Everything healed as the staff said it would and the recovery time was shorter than I anticipated. I use to have dry eyes and on top of seeing clearly it seems my eyes are much less sensitive to dryness
Staff was extremely helpful and courteous. Never waited long for any appointment (coming from military health care this was a huge sigh of relief). Every step along the way the doctors made sure I did not have any questions unanswered. Being able to walk right out of the surgery room and sit comfortably while waiting for my ride and being able to see immediately! That, and getting a good nights rest. I woke up in the middle of the night and looked out the windows to discover how far I could see.
I can see so well now! The staff were very friendly and helpful for all of my appointments. They were very clear about the procedure and it went as quickly and easily as was promised. My results are great. I am very satisfied.
I was scared of the actual procedure. But all of the staff were so friendly and excited for me that it reassured me and made me focus on the results I would have. I have 20/15 vision and am thrilled. I am still having halos in vision at night, but I am hoping this will subside over time.
Perfect sight. It's amazing the machine and the skill of the doctors Montgomery and danzo- thanks for their help.
Everyone at 20/20 is friendly, informative and impeccably professional. From the first phone call with Mark, where we commiserated about our birthdays, to the handshake I was greeted with the first time I walked into their offices, I felt completely at ease. Dr. Danzo, who was straightforward and concise with how things work and what my best options were, and Dr Montgomery, whose demeanor and doctor/patient rapport certainly kept me at ease through every step, made clear to me that 20/20 was the right choice for my surgery. I can't overstate how comfortable the staff and doctors at 20/20 make you feel when you're in their care, and of course how wonderful it feels to be able to see clearly again.
My vision is absolutely unbelievable. I have 20/10 vision. The staff at 20/20 was absolutely fantastic. I was extremely impressed by their genuine interest in me and my wants with my procedure. As for the surgery itself, I have had amazing vision consistently from about 6 hours after my surgery. I can see 20/10 when looking with both eyes. Phenomenal experience all the way around!
Everything was very carefully explained and laid out before the procedure. The procedure went exactly as described and the follow up care after wards was excellent.
20/20 vision. The entire staff was truly great and treated me as family. From start to finish, everything went exactly how it was described. Great experience
Being able to see things far away, so clearly and sharply. It's truly a life changing experience. From the doctors to the staff, my experience was fantastic. They were friendly, informative, caring, efficient, and my vision is awesome!
I'm know 20/15 in both eyes and I can see better than I have ever before. From the consultation to the surgery and recovery was amazing. At the consultation they explained everything of what I needed to expect. All the question I asked they where able to answer and show me what they where talking about. The day of the surgery I walked in nurvious thinking why am I doing this. The nurse took the time to talk to me and explain everything again and gave me different things to think about so I could relax. The doctor then came in and asked if I had any question and went over the surgery. During the surgery I really loved the way the doctor was telling me what he was doing step by step to help keep me relaxed. After both eyes where completed he had me lay on the bed to make sure I was doing good. Then the nurse walked me to a room where I could sit and relax my eyes and rest before I left the office to go home. I returned for the 3 follow up visits and they checked my vision and looked at everything to make sure it healed correctly. The overall help that I received from the staff knowing I was nurvious is what got me through the surgery with no issues. I would recommend this office and staff to everybody who is thinking about having Lasik done. They have a great environment at the office. I felt like I was at home and I continue to feel like I'm at home when I'm in the office. I wouldn't ask for anything to change. Everything at the office and the staff is phenomenal.
I have 20/15 vision and couldn't be happier. They were thorough is explaining the procedure and what to expect.
I can see without glasses or contacts. Absolutely! One of the best decisions I have ever made!!!!!!!!!!!!
Waking up and having the ability to see without glasses is phenomenal!! My experience at the 20/20 Institute was fantastic from day one! All staff is super friendly, making you feel in a safe and comfortable environment.
No more glasses. Wonder staff and very friendly doctors. Best experience i have ever had
Being able to see great, 20/15 vision! I felt that everyone I had worked with on this surgery were very helpful and made sure that all my questions were answered, and I felt that everything went very smooth. I also liked very much two things, one is that they are very flexible about appointments and were able to accommodate both times when I had to reschedule my appointments, without hesitation. The other aspect that I liked was that fact that I was very rarely kept waiting at all during my appointments. Dr. Danzo was very quick in seeing me very soon after I arrived, and I felt like my time was valuable. This means a lot because there are so many situations when seeing a doctor or with other business where I have to wait in a waiting room for long periods of time. This was never the case at 20/20 institute. Also on the other plus side I had a very strong prescription for my eyes (-7.00) which somewhat worried me on how effective the procedure would be. The staff however did not ever make me feel like this would be tough to correct or that there would be a much higher risk. They as well did not seem shocked about how high my prescription was or "made fun of" the fact that I my nearsightedness was so strong which I appreciated.
My vision is great, better than 20/20 and the recovery was relatively quick and easy. The staff was very attentive and understanding of my concerns and nervousness. Everything was explained thoroughly and accurately so there were no surprises with the surgery or during the recovery. Overall, the professionalism of the staff and their personal attention to me were outstanding and why I've recommended them to others.
Freedom from those oppressive glasses! Yes, it was easy and fast! Consultation was quick followed by surgery the next day and healed up in a day!
Although I was seeing 20/20 with my contacts/glasses, they were a hassle. After LASIK, I am now seeing an incredible 20/15. Best decision of my life.
Doctors and staff went beyond all expectations! The LASIK procedure was like a dream come true. My vision is now perfect!
The staff was outstanding, making me trust them and feel comfortable at all times. They were helpful and understanding as well. Not to mention the results, which I am exceedingly pleased with. Being able to stop constantly working about glasses and contacts.
I was extremely satisfied with my experience - vision and customer service alike 20/15!
It was a great experience from start to finish. The doctors and help staff were patient and detailed in their care. They did a great job of letting me know what to expect every step of the way
I was very satisfied with the whole experience. Everyone was always very welcoming, kind and knowledgeable. I love the simple things like getting up in the middle of the night with my sick kids and being able to see!
The way the staff, especially Jacquelyn was so caring and excited for me. The 1st time I was able to work out/be active without glasses! Everyone that I encountered from start to finish was very friendly, made me feel comfortable and they were helpful and honest about every part of the experience. For the 1st week or so I was just in this fog, pushing up glasses that weren't there, thinking about contacts, etc. Then when it really started to sink in it was life changing. The 1st time I worked out after my surgery and didn't have to wear glasses was the best feeling ever. Dr. Danzo's honesty and guidance to get me ready for the procedure was always helpful and friendly!!
I am highly satisfied with every aspect of 20/20. Love the south facility, the doctors and the staff! Dr Danzo went above and beyond to make sure one of my appointments with him worked with my schedule!
I can wear sunglasses! I was highly satisfied from the whole experience. The people at my first consultation were extremely friendly and answered all my questions and concerns. The surgery itself was not near as scary as I had anticipated, they made the experience very comfortable for me and my husband.
I can see without worrying about contacts or glasses. Everyone was so friendly. I felt so welcomed. I was in and out so quickly. I have recommended this place to everyone I talk to. Thank you so much!
I was impressed very much with always willing to do whatever it took to help you with any questions. I was very satisfied with the whole service they provided I was most impressed with what they said would happen and when it would happen everything they said was right on target
I can see without glasses up close and at a distance! It's like going back in time. I am happy with the results. I chose monovision and, althought my vision is fantastic and I am glad I chose this procedure; I still need more recovery time to adjust entirely. It's been about 6 weeks and I see perfectly, but going from near to distance vision can take about an hour to adjust sometimes and is most noticable when reading at a distance, the letters are a bit blurred, but only until they asjust. I work at a computer for a good part of day and do a lot of up close work.
They amount of money I paid for getting a wrinkle I could have went to icon and spent way less
Being able to see with almost no side effects. All parties involved from front office to the surgery are helpful, well informed and super helpful.
Done right the first time without any issues. Excellent communication throughout the process with clear expectations both pre as well as post-operation.
Waking up and seeing everything (clock, etc.) without glasses. The information given was clear and very thorough--everyone was open to any question I had and even prompted me to ask more. Everyone was very professional and fully understood the patient experience. There were no surprises.
I can see far away without glasses to my headaches are GONE. 20/20 Institute is the model for how a company should be run. The ENTIRE staff was very friendly, super knowledgeable and very, very inviting. I cannot recommend 20/20 enough. Professionals in every sense of the word. 10/10, 5 Stars... whatever rating scale you wanna use.
The entire process was explained clearly. The office is comfortable and relaxing and the staff are fantastic! Not having to bother with contacts camping or traveling
The entire experience was just made to feel safe and as normal as possible. Everyone was very friendly and could clearly communicate any information that was needed. There were no surprises, no overstatements or understatements. It was clean, quick and efficient, without making it feel like a robotic routine.
Waking up and not having to search for my glasses. The insurance policy, cleanness, and the success of my surgery was what I was most satisfied with! I felt safe and comfortable with the entire process.
Being able to see across the room when I wake up. The procedure was so quick and the staff was very thorough. I am ecstatic with the results.
From the moment I walked in and the receptionist came around the counter to greet me to the follow up visit has been Great!
It was so fast. Everyone was very helpful and nice and caring. They clearly explained in detail everything they called to check up. They didn't force you to do anything. I'm happy I did my LASIK with them. They are the best.
I love not having to wear my glasses anymore. It make doing everyday tasks so much easier. I am highly satisfied with my experience at the 20/20 Lasik Institute. The staff was warm and welcoming and never left my side throughout the procedure and waiting process. They made sure I didn't want for anything and the ensured that I understood everything. They were amazing!
High quality results within a short time frame. Great job by all staff, I don't think it could've gone better
I can see! The team went above and beyond to assure I was properly educated about the procedure. Then the overall execution was far better than I could of ever expected. Well done.
No single best thing. Combined, all elements established a rewarding and life altering experience. I felt cared for and appreciated. I cannot believe how highly satisfied I am! Thank you all so much for such a phenomenal life experience.
Freedom from glasses/contacts without any adverse side effects such as night blindness/glare or excessive dryness. All staff provided great service and the facility was great. The surgical outcome was not perfect, but very close as one eye is 20/15 and the other is 20/20. I also do not have any adverse side effects such as night blindness/glare or excessive dryness, so very happy about that.
That I haven't had complications like I anticipated. Cost mainly but otherwise I'm happy
That my vision is even better than 20/20 with no side effects. My vision is perfect now! My life is so much easier. Thank you so much!
The results. I see as well as I did with contacts (maybe slightly better) but I don't have all the inconvenience. I think about it every night when I wake up and look at the clock across the room and CAN read it. It seemed to me that the training and professionalism exhibited by everyone was excellent. Many times the friendliness and concern shown by staff members is lacking, but not here! It is amazing to me that this practice has been able to put together this type of staff, with no exceptions. Thanks
No Glasses I know it is worth every penny but how seamless it was made it even better
I can get up and take care of my kids at night, and I can see what im doing I can see very well, even at night, and it has changed my life.
Everyone was very professional and helpful! Couldn't have asked for it to be any better. I don't need to carry reading glasses around anymore!
waking up he next day and being able to read the clock on the wall without having to put glasses on...Staff in the clinic has incredible customer experience skills. Blake was the one who I originally spoke with when deciding on what clinic to go with and he amazed me with his honesty and knowledge.
Everyone at 20/20 Institute was very professional. They had outstanding customer service before, during and after my procedure.
A perfect vision I love the outcome of the surgery, I feel like a new person and the best feeling is in the mornings when I wake up and I don't have to look for my glasses. :)
Simply waking up and being able to see! Everyone involved was extremely friendly and informative. I felt very safe trusting my eyes and my sight to them.
I love It!!! The doctors, the people working there, the place, everything was very nice, clean and with an exceptional service!!! Now my vision is incredible!!!
I can see amazingly without glasses or contacts. I should have done it years ago. Everything was amazing, I couldn't ask for more.
Not having to wear glasses anymore!!! Yes, overall I was highly satisfied! 20/20 made me feel very comfortable and confident that it would all be worth it.
The staff went above and beyond in meeting all of my needs and provided exceptional service. The care team was also exceptional, knowledgeable and explained everything every step of the way. I was highly satisfied with my outcome. I would, and have, recommend this practice to anyone. Waking up and being able to see at night without searching for glasses.
i am so happy I chose 20/20 and Dr. Danzo for my LASIK procedure. This place should be the model for all medical practices. They are very professional and it is obvious they really care about providing excellent service to their patients. And Dr. Montgomery is one cool cucumber. Very relaxed. I would recommend them to anyone. My eyesight is 20/20.
I now have 20/15 vision! They said the odds were very high that I would achieve better than 20/20 and they followed through with that. The whole team at the 20/20 Insitute was great! They were all very professional, friendly, and organized. The procedure I received was an absolute game changer. I wish I would have done this years ago. These guys are PROS and I would highly recommend anyone considering lasik go in for a consultation.
Because I no longer have to wear glasses. Better vision without using glasses or contacts
The whole process from consultation to post surgery was excellent because the whole staff went above and beyond my expectation !!! That I can now see without glasses after wearing them for over 30yrs!
Very happy with the results of my lasik. No more glasses or contacts! Not having to deal with glasses or contacts.
I have never had a better experience for any medical issue in my life. Clear Vision
Dr. Danzo, Blake and the entire staff were super friendly, knowledgeable, patient and professional. They made a potentially scary surgery very much easier to tackle. Knowing what to expect start to finish and having it go exactly as detailed was quite amazing. I can now drive and be able to read roadsigns without having to put glasses on and off! Love it!
Everything was explained well, and I have had great results. Being able to see for the first time in 30 years.
If you said everything was great than there were no issues. But if you told then the truth than dr. Dani seemed to get a little defensive in my opionon
Answered every question I had, and gave me even more to think about. Very knowledgeable and proficient. Extremely happy with results. I normally suffer from seasonal allergies that affect my eyes the most. Since the procedure, I have had almost no seasonal allergy symptoms.
The staff was attentive and I was able to contact someone on emergency phone and schedule a quick visit when the need was. sharp vision even on the same day
I was treated with the highest level of professionalism. All attention was directed to me and I was listened to and treated like I was family. I can see!!!
Everyone was extremely kind, open, sincere and knowledgeable. They listened to and answered all of my questions, they never made me feel like a number, more like I was the only client there. The results of my LASIK procedure are incredible and I'm still amazed at how well I can see now. I have amazing vision
Everyone was extremely nice and helpful with any questions I had!! The surgery went excellent and way better than what I had originally expected!! I am 130% happy and satisfied with my eye sight after the procedure! Being able to see clearly with no problems!
My experience was the best customer service experience I have ever had. It was truly excellent. Perfect vision!
Very pleased with the outcome. All of the staff was friendly, helpful and professional. Don't need corrective lenses anymore!
Good vision is good. Having my vision corrected has made work much easier. Being able to see without corrective lenses, taking glasses off and on, and cleaning them, has made everything easier.
Though eye surgery could sound intimidating, but the team at20/20 made the experience so effortlessly easy. As expected felt dry eyes for a few weeks after the surgery but after a while and gradually I started to laying off the artificial tears and I'm not having to depend on it. One small thing though is I was supposed to be contacted for my a year post surgery check up and I was never contacted.
From the first moment I stepped in to your office I felt comfortable, cared for and assured I would get the best care. Every staff member went above and beyond my expectations. Thank you for my 20/20 vision and for the ease you brought me through the process.
I was highly satisfied with my experience, because of the friendliness and professionalism that the entire staff showed.
Everyone was so helpful and attentive. I was nervous but the staff really soothed me and was very patient.
Yes, was highly satisfied and very impressed with the professionalism and friendliness of the administrative staff when you walk in
A year is a long time to have vision that is not clear, especially given the financial sacrifices to afford the surgery.
Yes I was. I don't have to be continue to wear both contacts and reading glasses, no headaches at the end of the day. I also now have the best eyesight in my household!
It was probably better than I expected. I felt comfortable throughout the process, and was given a few times to stop and think and ask questions if I had any. The day of the surgery was very calm and relaxed. My recovery went well also, based on instructions given to me before and after the surgery. Almost a year later now, I have great vision and am looking forward to the one-year follow up appointment.
GREAT EXPERIENCE! I went to ICON for a quote beforehand and am so glad I found 20/20. Staff was more professional, I didn't feel like I was rushed through the experience and the outcome exceeded my expectations. My only regret is that I didn't get Lasik sooner. :)
The staff is very friendly and helpful during what can be a stressful moment for the patient.
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