no long wait, Brian was very comforting. Took out my 50 staples with care and patients even though i was a little apprehensive . Brian also explained the whole procedure to me again and put me a ease about the swelling and redness.
Mr. Katz provided a clear explanation of the current condition of my arthritic knees and invited questions several times. He answered my questions clearly. At this time, I opted for a cortisone shot in one knee which he was able to do immediately. It was painless--he knows what he's doing!
Dr Katz listened to my issues and was quick to come up to a solution
Office staff & PA Brian were thorough and attentive. I was nervous about my follow up appointment, but Brian was very clear and put me at ease.
Professional, knowledgeable, empathetic, I have a detailed plan to deal with my knee pain.
Because the doctor believed me when I said I was in pain and did not question my words!
I was very satisfied with my treatment plan with Dr. Katz and his demeanor was very pleasant and comfortable.
Always a pleasant welcome and visit to this practice! Doc and staff are terrific!
Seen exactly on time. PA explained everything well. Glad to get MRI. Office Staff friendly and helpful.
Brian Katz was very easy to talk to. Listened to my complaint and acted on it.
Appointment on time, staff friendly and efficient. Brian was thorough and kind.
The information provided was excellent. Mr Katz was personable and answered the questions.
I was treated as a person not a number. Brian didn't look at his watch he gave me all his attention and answered all my questions.
Brian is nice, polite, and very sympathic to my elderly mother. I appreciate that. I wish more doctors treated her as well.
Very little wait time. The staff were friendly and efficient. Brian was wonderful
Everything about my medical problems were explained so I understood and I could ask questions if I had too. X-rays were shown to me and issues pointed out. X-ray were taken right there. All of the staff made me feel comfortable.
I go there for a cortisone shot to my knee and see Brian who is professional but also pleasant and makes you feel comfortable at my visit.
I was impressed that they took the time to answer all my questions. I never felt rushed. This replacement is by no means pleasant and is very painful.. so nice that they understand that and let you know that your fears are normal. I would recommend them to anyone.
I was satisfied with the professionalism, thoroughness and ability to explain what was wrong with my shoulder and how to proceed.
Safe clean straight to the point visit re my left knee with xrays and discussion with the PA
Able to repair and take away majority of the pain I was experiencing. Still healing from surgery so I can't say 100% yet, but am excited to get there.
Within hours my knee was feeling soooo much better from the aspiration of fluid! Thank you Brian Katz.
The PA was very pleasant, courteous, and informative about my problem.
Dr. Katz is very easy to talk to.. almost feel like he's been my friend for years
Mr. Katz has always provided sound advise pertaining to my condition in my opinion.
Everything and everyone was perfect. I love Dr Ruark and Dr Katz. Can't get better
[Highly satisfied] Because Brian makes the process so simple and does a great job. I had a gel injection which has helped me tremendously!!
[Highly satisfied?] Yes. Very professional and easy to understand explanation & solution.
I never feel rushed. Brian explains the status and answers all my questions
Appointment on time. Very knowledgeable. Explained everything. Felt heard. Nice staff. Very professional.
Unlike many medical appointments this one was not rushed. There was time for lots of questions to be asked and answered.
Brian is very thorough and takes time to explain any questions I may have had.
Brian Katz is a true professional. I have never had any concerns about whether or not I will receive excellent care from him; it is simply a given. I feel confident that I have the best-trained practitioners, that I'm at the right practice, and have absolutely nothing to worry about whatsoever.
Brian is a great PA. Very kind and attentive. Considerate of me as a patient. I trust him and his decisions.
BRIAN TOOK THE TIME TO EXPLAIN EVERYTHING AND ANSWER ALL MY QUESTIONS.
It was easy to schedule a same day appointment, the staff was friendly, professional and very knowledgeable.
Very informative and asked many questions as well as answered any of mine.
Brian is extremely thorough in assessing/diagnosing the problem. In addition, he listens and answers any questions I may have. Brian treats patients with dignity and respect.
Brian showed me the MRI, explained it, and recommended an excellent neurosurgeon.
Brian is a very thoughtful and professional PA. He also answers all questions without hesitation and possess a very appreciated sense of humor.
I have been having problems for a long time and Brian Katz has been very professional and helpful in dealing with it.
[Highly satisfied] Because he was very professional and we found what my problem was and he stayed in contact with me until I did not need his service anymore.
Such a friendly, well run office. Brian Katz is very professional, honest, and friendly.
Front desk staff was welcoming, cordial and friendly. Brian Katz was thorough, he listened, was helpful and explained what was going on with my knee. His manner was professional and pleasant. He encouraged questions and he was awesome.
My experience with Brian Katz, PA-C was highly fulfilling. Brian is a knowledgably, highly professional provider. All of my concerns and questions were addressed to the fullest. I left the appointment with complete confidence in both Brian and his staff.
Great staff! Kind, cordial & very conscientious. Brian was very attentive to my concerns and made sure I was taken care of!
He was a very professional doctor who answered all my question and got me through all my needs.
Friendly staff at front desk. Waiting time was minimal, my questions were answered and proper referral was done with follow up schedule for MRI. Was accommodating of my fears.
Appointment was timely, support staff was organized, polite, and helpful. Brian Katz was professional, edifying, easy to talk with and helpful.
The entire process from check-in to check-out was very efficient. All staff members I encountered were pleasant and tasks were completed in a timely manner from x-rays to evaluation & procedure.
He explained the xray and answered all of my questions. He was always pleasant and listened to my frustrations after 12 weeks of waiting for my pelvic fractures to heal. I would highly recommend this PA and the practice to all my friends and family.
There was an emergency earlier- that I understand, nu the person I saw had no concerns as to my pain regarding my shoulder. He was more interested in seeing the next patient and booking me for surgery.
Brian Katz Is always professional and he answers all my questions.
Brian appears to be able to answer any and all questions just like the professional he is. My problem is usually solved by the time I leave.
HI.....BRIAN SPENT TIME TALKING ABOUT MY X RAYS AND WHAT I SHOULD DO TO SOLVE THE PROBLEM.
Efficient service, I had other problems while at my visit and it was handled with my best interest.
Brian explained everything he was doing and what I would experience as he removed my staples and applied steri strips to my suture site. He's very caring and personable.
The person at admitting was pleasant and efficient and Brian is just great!!
He was listening to what I had to say and told me what was going on with my knee, comparing a good knee to my knee with x-rays.
Brian explained what he was going to do, showed me my post surgery x-rays and explained everything, and what to expect in the coming month.
Brian took the time to show me my x-rays so I could clearly see what he was referring to. I didn't feel that he was rushing through the visit to get to another patient. He was also very personable and easy to talk with.
I had come in for a visit because my right hip was bothering me. Mr. Katz quickly took X-rays, diagnosed my problem as a form of bursitis, and the next day I returned to receive a cortisone injection to help with the pain. Now, five days later, I'm feeling SO much better. Thank you very much!
I was treated extremely well and was given time to ask any questions I had. I was provided very honest answers.
[Highly satisfied?] Yes. The office staff fit me in quickly after an accident. Very supportive and helpful. Addressed my concerns and were very efficient. Felt confident with visit.
Brian was extremely attentive and very well informed. He took time and care to make sure that my needs were met. He's really an asset to your group.
Dr. Katz was thorough, easy to talk to, took his time and made me feel better and more informed about my operation, my recovery and my future. I never feel rushed there but also never have to wait long. Whatever you guys are doing to make that possible, it's making for such a positive experience.
[Highly satisfied?] Yes, great job again by PA Brian K. and his female x-ray tech with the exam on my left knee, my x-ray and fitting of knee brace.
Brian Katz spent so much time explaining the x-rays and surgery and rehab time. He was very understanding.
[Highly satisfied?] Yes, staff is very attentive and answers all my questions.
Received steroid injection in my knee as usual, but also helped with wrist pain that my regular doctor insisted was arthritis and that he couldn't help me. It was unbearable. Brian Katz suggested a wrist brace, and I am WAY more comfortable. Thank you!
Brian made what I needed to have done, simple and pain free. Love him!!
DR Katz is amazing.. He always listens and always does everything he can to help.
Office runs smooth and efficiently. All concerns are addressed quickly. Office appointment and phone wait times are excellent.
Everyone is so great, friendly, caring. More doctors offices should be like this one.
I have seen Brian Katz before. He's very good. He's a good asset to your office.
I was highly satisfied because everything was explained to me starting with the MRI and the xray was taken on that visit. I went to another place and nothing was explained and no plan was made since I bean dealing with the problem for so long and dr was so honest to tell me that is time to fix my shoulder and that I will be okay after everything is taking care of and it was a relief for me because all i was told in the past was negative thank you Advance Orthopedics for your service and for making me feel like a family God bless you all for everything you guys do!!
Brian was attentive and informative and answered my questions fully and without hesitation.
[Highly satisfied] Because Dr. Brian is a very nice person he talks to you not at you explains everything in detail. Has a great sense of humor find bedside manner and he's an all-around good doctor.
The care and the patience and the bedside manner as a patient was phenomenal.
From the x-ray tech who is so personable to my visit with Brian Katz, I always receive the best care possible. I am told the results of the x-ray and the treatment plan and I have the choice to proceed with the plan or not. Never any pressure. I recommend this practice to everyone!!!
Brian explained and showed pictures of my right shoulder problem. Said I will need a shoulder replacement. In the mean time I got shot in my right shoulder.
Very helpful and super pleasant to deal with. He always carry a smile even with his mask on, I can see thru it. Make small talks, which makes me comfortable and relax before getting the cortisone shot.
Quick and courteous, extremely knowledgeable. Very helpful on setting me up with another provider within the practice that specializes in another issue I had including making an appointment for me.
Second time taking my Dad to Enfield office to see Brian: office is friendly, clean, efficient, timely and Brian has such a great "bedside" manner, speaks to my Dad and I (Dad has dementia) and makes sure we feel comfortable ... bonus is that he is very funny which Dad appreciates as do I.
I called last minute on a whim and they managed to see me the next day.
The entire staff is always friendly, patient, and very professional - I would never even contemplate going anywhere else. They are all so very kind.
Speedy check in! Honest assessment great advice and medical care.
Both knees injected with cortisone. Procedure was painless. Both knees improved since injection.
Follow-up Visit (Problem / Complication)
I believe he was rushing me out of the visit. It didn't seem like he explained everything and I would say I couldn't do something with my shoulder and he said in time but then was like but u can go to work next week which didn't make sense to me.
The staff were all very friendly and helpful, I needed that! Thanks to all for working during this scary time.
Brian Katz makes you feel comfortable during your visit and listens to what you have to say. I finally decided to have surgery and he told me options and what I might expect. I would highly recommend him.
The X-ray tech and Brian were both professional and caring in every way.
Brian is very helpful with suggestions on how to treat my knee and hip problems.
They had my records and the PA was fairly thorough. I didn't give the highest rating because they were supposed to investigate insurance coverage, but haven't gotten back to me.
The overall experience was ok, the only thing that made it a little dissatisfied was that I really felt very rushed by Brian. I found this different from my past experiences seeing him.
The sincerity and respect that Dr. Katz gives me when I talk to him and ask my multitude of questions and concern. There is NO CONDESCENDING remarks or comments ever in any of his responses. He truly has empathy. Thank you!
Brian Katz is extremely personable and kind. He really seems to have my best health interest in mind. Very comfortable talking with him about my knee issues. Very gentle administrating shots.
Everything looked great. Brian makes you feel at ease. Answered questions. Let me know I'm heading in the right direction.
They were great. The office staff was very polite and helpful. No long wait. Brian was great at explaining things and got me in for an MRI the next morning and then set me up with a neurosurgeon. The practice doesn't deal with back surgeries so they went above and beyond for me. I would highly recommend them.
Staff was pleasant and able to explain and answer my questions. Also, I was not rushed.
All my questions and concerns were answered and explained. I never feel like I am being rushed out of the office and I'm always treated with respect.
Brian is great, explained everything to me in detail. Felt comfortable and not rushed! Almost painless.
Friendly, professional staff . No waiting. Detailed review of history of event, assessment, and plan. Held off on MRI till next appt. Very good communication to patient.
There's never a wait and the waiting room has never been crowded even before Covid, which is the sign of a well-run office. The staff is very friendly and always happy to see me. I can ask questions without feeling rushed. I've been to many medical offices, and seriously, this office is the very best!
Brian Katz and staff took the time to hear what I was expressing. Brian was very helpful, he explained every detail of my x-rays, the possible procedures necessary to continue on this journey and overall kind. I am very pleased with my experience and left feeling informed and happy so that I could now make a proper decision about my health and wellbeing. From the front desk to x-rays to insurance staff to doctor: excellent service all the way.
P.A. was very nice and explained everything to me. He gave me a shot and never hurt me. Very good experience.
Friendly and thorough. [Single best thing is...] Thorough and did not feel rushed.
I didn't have a very long wait in the waiting room until I was brought to the exam room. I also didn't wait long for the provider to see me. The staff was pleasant.
Everyone is kind and makes me feel welcome. Looking forward to the future. I'm struggling right now with the pain. Hope to find a happy spot soon.
First of all, I got a good report which is always nice. Secondly it didn't take long at all. Fast and efficient.
Very quick getting in and out and everyone is always very friendly. [Single best thing is...] Pain relief in left knee.
Dr. Katz shows his concern and answers all questions I may have.
Yes it was quick he really knew his stuff, cared about my situation took time to answer all my questions not like most doctors who want to get to the next patient. Very satisfied.
The fact that Brian wanted to give me another MRI on my left knee even though I had surgery year and a half ago. To me that was like not wasting time getting right to the point and I appreciated that because of the results, not the best but I have two torn meniscus and a MCL sprain so now I'm going to physical therapy which is great
Yes I was satisfied. Had my knee drained with no pain and it's doing well now.
Entire staff courteous, friendly, helpful, professional. Check in and scheduling as support staff excellent, Monica w/ X-ray, Brian always kind, knowledgeable,helpful.
Brian went right to the point of my knee problem. Injection was in order. I like Brian's manner.
Very professional. Answered all my questions and addressed all my concerns.
I really appreciated the honesty and directness that I received. I was diagnosed quickly, given a cortisone shot, and felt much better quickly. Everything was explained as it was happening. It was painless.
Brian is excellent. Very through and very easy to talk with. I enjoy going to him. I would also highly recommend him.
I checked in and they took me directly to the exam room. No waiting. No touching anything. All wore masks. Everyone polite and kind.
My concerns were addressed, answered and I felt satisfied with the results. The exam and x-rays indicated my hip joint is in good condition. I feel confident I received a good explanation as to what might be causing the pain. [Single best thing is...] Clarity that my hip is in good condition.
Brian was extremely knowledgeable and very helpful answering my post operation questions.
Knowledgeable, courteous, and listened. New practice for me. Nice people took care of the problem.
Brian listened, explained the situation, and was very clear. I know what the plan is for next spring's surgery.
My appointment went as expected. I didn't have to wait long . All my questions were answered and I was able to change my appointment date with Dr. Ruark due to a vacation conflict.
Your entire workforce are friendly and warming. Brian is a true professional. I truly admire his expertise.
Have been receiving cortisone shots for a tear in my knee and afraid of surgery. Brian is super nice and explained what it involves and put my mind at ease if I decide to have it done and explained COVID protocol for surgery. Great place for treatment.
In and out quickly, Brian easy to talk to and helped me with my needs. Hardly any pain.
Didn't have to wait long in waiting area after check-in. Was brought in a immediately had x-rays done. Monika was friendly. After x-rays, didn't have to wait long for Dr. Katz to come in and review everything. The whole process took less than 45 minutes. Great experience and everyone was friendly.
Brian is a wonderful professional to be treated by. He is affable, knowledgeable, professional and I have total confidence in his judgement. [Single best thing is...] The relief from the minor pain in my knee.
In spite of the virus I felt very confident going to my appointment. I was not disappointed and felt very safe. Think it was my fourth time seeing Brian and in spite of the why of the visit it is always good because of Brian's demeanor. He never rushes thru an appointment, explains when questioned, treatment pretty effective and he is super nice and always respectful. Knee pain has lessened.
Everything I was told was exactly how it happened. Nothing was sugar coated.
VERY covid safe! Very kind and pleasant PA-C, and injection was incredibly painless!!! Very very very happy with the provider and facility. Katz's personality was incredibly kind and considerate. Very very nice PA- C!
I called and they fit me in a few days later. I had pain in left knee and a x-ray was taken, saw Dr. Katz he knew what my problem was and gave me a shot to help with pain. He gave me answers to my pain very quickly. I was in and out!!
Brian was interested in my issues and answered every question. The provider showed he cared about my issue.
He listened to me. [Single best thing is...] Referral to Specific Specialist outside of Advanced Orthopedics after going over MRI Images with me.
Brian is friendly and very knowledgeable. He asks the right questions and gives good answers
My dressing was bleeding. I got right in to be seen. Brian took off the dressing, cleaned the wound and redressed it, all the while reassuring me there was no problem.
Pleasant, on time, explains everything. My knee is feeling much better!
Didn't have to wait long to be seen by Brian. He made me feel at ease even after I found out I needed a total shoulder replacement. I like that he showed me my x-ray and explained what we were looking at. I didn't feel rushed and he was very gentle when he gave me the cortisone injection. Was happy to see the precautions that were being done to protect us from Covid-19.
Brian Katz is an expert on giving the shots to my knee. Always satisfied to be treated by a friendly capable professional.
Brian Katz is always very helpful. I trust his judgement. He showed me the x-ray picture and put my mind at ease. I've been seeing him for follow-ups after I had the surgery from Dr. Ruark. He's very knowledgeable. I trust both of their knowledge.
Under the circumstances of the present situation everyone there was very pleasant and efficient.
Everyone was so nice and calm. It made me feel relaxed. Considering the situation. [Single best thing is...] Not having that grinding pain in my knee.
Brian is well informed and very professional, I have as much faith in his ability as any doctor. He's always courteous and listens. I had fluid on the knee, and had to be drained.
PA Katz is great. I came to Advanced Ortho because I was a patient of Dr. Ruark's previously and am coming back for more surgery. PA Katz has been made available to me to speed the surgery process, guide me along, and attend to my pre-surgery needs. He really has a good patient interface manner. In spite of all the Covidmania going on, he is rock solid. I got my cortico-steroid injection and he explained that the surgery was being pushed back and explained the impact to me. Good dialogue with provider. Even the office staff is friendly and helpful.
The young man has a reasonably good bedside manner which for my part goes a long way in servicing his patients. He explained and was to the point in a short amount of time.
My questions were answered and personal protection protocols were followed.
Got checked in very fast even with the COVID checking etc. No waiting time in the Doctors office and this being my first meeting post-surgery I was told specifically the surgery issues, took out my stitches, gave me some exercises and a therapy group to see and I was on my way.
I like Dr. Katz, office staff is always nice and pleasant, Kelly is the best. [Single best thing is...] Took out staples.
Brian Katz was super kind, friendly and super knowledgeable of what he does. This is not just this latest visit, but of all my visits for 3+ years now. He provided great suggestion on me new cortisone slow release medication and it working very well thus far.
Brian is smart, professional and friendly. [Single best thing is...] I now know what is wrong.
Very professional and knowledgeable young man. I went to sit in my chair, but fell off on my left arm and hip. Xrays were taken of my arm, shoulder and hip and showed no broken bones. The xrays were explained to me and I was told to just continue the physical therapy that I was currently taking. Brian was very courteous and pleasant and told me to return if I had any future concerns.
Being a post op visit they realize your in pain and not driving yourself so they saw that I didn't wait, did my interview right away (corona info) Then the PA came removed the staples applied sterile-strips and I was on my way, perfect.. [Single best thing is...] The effort taken by the PA to not hurt you when removing the staples, my leg looked like a zipper!!
Very informative and answered questions that we had with patience and reassurance.
Brian is polite and professional He provided me with a script for a medication which helped me greatly.
Brian Katz is very knowledgeable and has a wonderful, easy manner. Dr. Ruark is a super surgeon, with time to listen at bedside. They make a great team. B. Katz handled an unplanned complaint of mine with an X-ray and injection to ease discomfort in an arthritic knee.
I was able to get an answer about why I was having such knee pain.
I had an x-ray that Brian Katz said showed a lucency, so he sent me for an MRI and told me he wanted me to follow up with the arm specialist in the practice. The arm specialist doesn't take my insurance and no one scheduled a follow up for me to get my MRI results. I called yesterday to get my MRI results and am still awaiting a call back...
My knee feels worse than it has in the last 10 years. I'm in constant pain now, Brian at giving me a shot of cortisone which I don't know what it did but it does not feel better it feels worse than when I walked in the door.
From pre-op consultation to the recent post op visit the doctors, PA's and staff have been informative and helpful.
Very efficient. No wait. Painless procedure. Very effective. Knee felt better from the start.
[Single best thing is...] Having being treated by a patient, understanding provider. Brian sat with me and reviewed my MRI image with me. He explained in detail what I had going on with my shoulder. Explained the best plan for treating my problem. He made me feel that I was finally was going to get relief with my on going problem.
[Single best thing is...] Being relieved of the pressure on my knee thus reducing significantly the pain I had been experiencing! I was scheduled for a follow up for my left knee but when I explained that my right knee was very painful, the PA had my knee x-rayed and aspirated 40 cc of fluid followed by a cortisone injection. I was able to walk out of the office and drive home almost pain free!
This was a post op visit and Brian went over everything as far as what I was feeling and progress being made. I felt I was right on track with my recovery after surgery. The single best thing about my procedure is the progress I am making. I am confident I will be 100% thanks to the procedure and follow up I am being giving with the PT.
Brian Katz makes you feel comfortable as he explains everything and takes the time to answer any questions you might have. Also the office staff are very pleasant.
I was taken on time just a little earlier. Receptionist and nurse that took me to the exam room were great. PA Katz was very through and gave me all the information I need for my problem.
Brian removed my bandage carefully and examined my knee. He answered my questions and treated me very well. [Single best thing is...] The results.
everyone is friendly, very short wait time to see doctor, and am not rushed at all during visit, explains and answers all questions
I'm always satisfied when I visit. Brian is honest and actually cares about my treatment plan and it shows. I'm going to have knee replacement in a few months after years of pain and bring denied at other doctor offices. Here they listen-
Efficient, friendly, very clean office. [Single best thing is...] How organized and capable everyone is in their roles
The overall experience makes you feel comfortable while there even with receiving injections in my knees.
Friendly and professional. [Single best thing is...] I got results.
Everyone is friendly and everything is explained in detail. I felt very comfortable at my appointment.
The careful time taken to explain what the x-rays showed and what the next step would be when I have my next appointment on January 31, 2020
[Highly satisfied] because of the excellent treatment I was given not only by the Doctor but the rest of the office personnel. [Single best thing is...] Like I said when you go to a Doctors office and they explain everything to you in clear terms you walk out of there understanding what they did or what are they going to do
Dr. Katz was informative and knowledgeable. Polite and a touch of humor, which made me feel more at ease.
Brian was professional, knowledgeable, and kind. He got me on the right track to solve my problem and get me back to living my life. In one word: progress. I now know I'm heading forward to a resolution to my problems.
Everyone in the office was very friendly, I was seen very quickly and I was given all the information which allowed me and my provider to make a educated decision.
The receptionist was very very pleasant and helpful. Waiting time was very minimal, x-ray Tec was very friendly but Brian Katz was the greatest PA I have ever had. His explanation was great and treatment was fantastic, within a few hours my pain was gone and I was able to move my arm. Thank you all for the great service .I must also mention Dr. Ruark, he did my knee replacement and it still feels good. Another fantastic Doctor. Hope you all great holidays and happiness. Thank you once again.
Brian talks to you not down to you. He answers every question you ask. I Feel very comfortable with Brian also with Dr. Ruark. I trust both of them and to me that's the most important. Trust.
Brian explained everything to me. He then gave me a shot which did not hurt at all.
I'm a little disappointed with my rate of progress but Brian Katz assured me that I was on the right track.
Katz is personable and answered all questions. Staff was friendly and encouraging.
What the problem was and what could be done for it was thoroughly explained. [Single best thing is...] No treatment/procedure was necessary.
Brian always takes the time to listen and doesn't rush the visit. While injecting the gel into my knee, he always asks if I'm OK. I can walk up the stairs without pain.
Brian is always pleasant and easy to talk to. Listens to what I have to say and offers helpful information to speed my recovery. Very professional.
Brian was so understanding and listened to me and my concerns. He was very genuine! He also was very informative about my knee. Also the student from Springfield College was great and also listened. [Single best thing is...] Brian's personality and what he wanted to do next.
Appointments are always running on time and everyone is professional and very friendly. It was painless!
After I had an injection in my shoulder, I couldn't turn my head the next day and had extreme pain. I called in the morning and was told the PA would be consulted and someone would call me back. I waited all day for a call back and no one ever called me. Very unprofessional!
No long wait time, treated very professionally, exam was very thorough. It was nice to be treated by someone who really cares.
The office staff were nice and friendly. I was taken back to a room promptly at my appointment time and then even after, when I was told what was going to be happening, some steps happened super quickly. The PA was swift, caring, knowledgeable and energetic. He provided details about why the issue I had kept recurring. The nurses were amazing and compassionate. The Doctor came in to explain the surgery and was respectful and nice.
I did not get any answers. I was told they would call me and did not.
Received cortisone shot to relieve pain and recommended therapy.
Brian took the time to treat me like a person & not a number. He listened to any concerns I might have had & answered questions. I'm 90% pain free after surgery.
I only had to wait 10 mins., before I was called into the room to see Brian. My appointment was for 3:45 PM and they were right on time. I was walking out the door by 4PM. My knee feels better.
Kelly and staff are very good DR.KATZ is excellent the best. DR KATZ explained every thing that he was gonna do i have seen dr katz plenty of times good. PAC
He took the time to explain everything and answering all questions. [Single best thing is...] information on what will happen in surgery.
Everything was explained clearly and any question I had was addressed. I had no pain when Brian Katz administered the cortizon in both my knees.
Brian answered my questions and I was not kept waiting very long. Both in the hospital and in Sosin I had a private room, greatly reducing anxiety. I had a full knee replacement and now have complete flexibility. The office has always been a good experience.
Visit was Timely, everything was explained in language I could understand. I was educated about my follow-up care and expectations for my recovery
Mr. Katz made me feel very comfortable during the visit. I went into the visit very nervous about having the knee replaced. I told my Rhematologist that Surgery would be the very last resort. Mr. Katz explained in everyday terms what would be happening on the day of surgery. Made me very comfortable. This was the very last of my options. Shots do not seem to last very long at all.
I've been there before for a new hip. Friendly and experienced. Started to feel better.
Interested in what I had to say. Patient, no rush. Explained in detail the next step.
The PA was rude and I left feeling that he still does not know what is causing my discomfort and how to treat it. This is my fourth visit and the last two have been problematic.
Brian Katz suggested that I get an ultrasound to determine the origin of some swelling around my incision. Office staff was able to call and I was able to have the ultrasound right away. Antibiotics were prescribed as a precaution. The ultrasound confirmed Brian's diagnosis of just fluid buildup.
Dr. decision was blood work and an MRI. Blood work was done on the same day and called later that day to set up for MRI.
Appointment on time, friendly staff. [Brian] Katz explained in detail what are the next steps.
Received shot in my knee and it is working very well. Quick and easy procedure.
From entering the office the staff was kind and caring. The wait time was prompt. Questions answered. Everything explained. My staples were removed with minimal discomfort.
Brian showed us the x-ray and made me an appointment for an injection. Brian is wonderful.
Brian was extremely easy to talk to. He explained what my knee problem was and the best course of action to take. He was friendly and did not object to questions asked by either myself or my husband. We very much liked his manner and appreciated his knowledge and forthright conversation.
Answered all my questions clearly and was very caring and considerate. They made me feel very good about my progress and encouraged me to continue.
All personnel were courteous, kind and helpful. No long waiting, all questions answered appropriately, pleasant environment. [Single best thing is...] The knowledge and outstanding care of Dr. Ruark and associates throughout the whole experience, office and hospital.
Brian was very helpful, informative and spent a great deat of time with me answering all my questions and concerns regarding my knee condition. He was extremely knowledgeable, understanding and personable which reinforced my decision to move forward with Advanced Orthopedic.
Dr. Katz is the best!!! He gave me a shot in left leg to to take care of the pain.
I was not kept waiting. Brian is always pleasant. Not much more to say.
Brian is very knowledgeable and seems honestly concerned with my wellbeing.
Brian helped me deal with my pain and went above his duty to find the cause of the pain.
Dr. Katz answered my questions with simple clear answers. [Single best thing is...] Alleviated knee pain that has plagued me for several months. Dr. Katz explained that this was temporary and that surgery would be needed in the future.
Office staff upon arriving was courteous. Office staff upon leaving to make a 3 month visit was also courteous & helpful to book an appointment after my work hours. Brain Katz was also polite & courteous. He explained all my treatment options. He even spoke to me about another issue I was having & gave me recommendations about what physician I should see in his practice, even though he doesn't treat that part of the body. [Single best thing is...] Brian gave me a cortisone shot in my left knee. Explained everything he was going to do & that he would due the injection slowly. Told me the after care & 3 month follow up. He told me I could call him anytime if I had any problems or questions.
He answered all my questions and showed me the xray. Explained why I was having pain [Single best thing is...] No waiting and very friendly
Mr. Katz was very kind and kept me informed of my progress in a very professional and polite manner. He removed my staples with minimal discomfort. He answered all my questions.
Each time I have seen Brian Katz, I have been very satisfied with his time with me. [Single best thing is...] Each time he gave me a cortisone shot it has worked.
From office staff to the PA (Brian Katz), everyone is friendly, professional, and caring. Brian takes the time to ask questions as well as address my concerns.
This was my first visit to the office and Brian was very thorough in his explanation of my diagnosis of bursitis of my knee. He gave me a cortisone shot, which was relatively painless and was very detailed in what I should expect during the procedure and over the next few days. [Single best thing is...] I was very surprised to find that the cortisone injection worked almost immediately to relieve the pain in my knee!
Procedure was explained thoroughly, PA was very knowledgeable, sterile technique was practiced, the exam room was immaculate, explained what to do at home post procedure. [Single best thing is...] No pain.
HE CHECKED MY KNEE.....WAS ALMOST A YEAR SINCE MY KNEE REPLACEMENT..........I SAID I HAD SOME PAIN GOING UP AND DOWN STAIRS......HAD X RAY.......IT SEEMED OK....BUT HE SUGGESTED SOME THERAPY FOR THE ISSUE.... I WILL DO THAT.
[Highly satisfied with] quality of care and the willingness to take the time to thoroughly answer all of my questions. [Single best thing is...] my new hip is now my best hip.
Dr. Katz, who I met for the first time, is an excellent doctor. I feel good being treated by him. He has a great personality and made me feel very calm and relaxed . I had nothing seriously wrong with my shoulders that's the best thing.
My appointment started within a reasonable amount of time, the technician took me in for x-rays and was very polite, and the doctor was unhurried during the course of checking my knee. [Single best thing is...] Dr. Katz clearly explained what the problem was and took my opinion and feelings into account. He was very reassuring.
The office staff is very professional and efficient. After a short wait I was ushered into see Brian Katz. All my questions were answered patiently and kindly by Brian Katz. The visit went well. [Single best thing is...] I was very pleased with the procedure. My pain is gone!!! My mobility is back!!!
Brian took his time examining and explaining my injury. He answered all my questions and was extremely gentle with removing fluid from my knee.
Brian was knowledgeable, friendly and explained clearly my issues with recommendations on care plan and follow-up. [Single best thing is...] I had a cortisone injection into bursa and he said it would not hurt and he was right on point.
Dr. Rourke and Brian were both a pleasure to deal with and everything went according to plan.
Explained what was occurring. Surgery was recommended. MRI was ordered and a appt with Bissell was confirmed. PA stressed to get the surgery done quickly before problem gets worse.
Mr. Katz listened to my concerns, asked meaningful questions, and discussed next steps to determine treatment plan.
Brian is very professional, helpful and knowledgeable. I had opportunity to ask questions and I received helpful answers. My procedure was done efficiently.
Very friendly and professional. They are very competent staff from doctors to support staff. I feel confident in their work and have helped me a lot with my condition. Highly recommend!!! I am more mobile due to my treatments. So I am more productive, which mentally and physically means a lot to me.
Staff were friendly, knowledgeable, and I was treated with respect.
I have had previous knee surgery with Dr. Ruark but this was my annual visit. I had Mr. Katz and was pleased again, with his knowledge.
Brian ordered MRI for 5/3. I called on 5/9 at 10 a.m. was told he was with patient would call back. I informed party answering my call, I had another appointment scheduled for 1pm and would be leaving called back at 11;30 Brian gone till 1pm, rec'd message on phone from Brian stating I needed knee replacement and he left info with Peggy to call her, which I did. I still have no knowledge why I need a knee replacement and have to wait till June 25 to see Dr. Ruark. Is this the method used to inform a patient.
I was in and out in a timely manner all involved were very clear
Because of a very low level of pain, I did not receive the treatment that was scheduled. Liked the idea that Brian considered my opinion in making the final decision. Have follow up in August. Chose this practice because I had been to two of the Drs. Who are now retired. So happy I returned. Staff is always courteous. Brian is not only a great PA, he is also very kind and considerate.
The Springfield office has a friendly courteous staff and a great physician assistant and physician that are caring individuals. Quick and painless.
Cortisone injection was painless and effect was immediate. Sincere concern shown by Brian. Prompt report on X-ray and referral for PT
I was seen very promptly. Brian was a caring, informed and congenial provider. He gave good medical Advice, a good treatment plan and was a pleasure to work with.
They are always friendly and appointments are always running on time. Brian makes sure that you are comfortable during procedure.
Very pleasant in dealing with my mom. Got good consulting regards to her arthritis need and solid suggestion.
The main reason was, at least so far, he appears to have given the correct medical evaluation. Very courteous and very concerned with my medical problem. Very timely with keeping appointment time. Waiting on a follow-up examination at the end of this month (May) but in the interim, if condition worsened, made himself available on same day notice. Very grateful about that.
I asked about my recovery time and asked if I was on target with pain management and whether my brace was needed for full day protection.I was given a very good explanation and told I could see someone for an adjustment if I needed one. [Single best thing is...] I had minimum swelling and returned to work with minimum pain.
We discussed my completion of physical therapy and the next plan of action
I scheduled an appointment for a cortisone shot and when I went in to the exam room the nurse asked if I had an MRI done. I told her no and she seemed surprised. When the PA came in he looked at the record and asked me the same thing. He said the record stated Dr. Ruark wanted an MRI but no one informed me of that and the PA didn't want to give me the shot without the MRI.
Front desk staff very friendly and accommodating. Monica the X-ray tech very friendly and knowledgeable. Mr Katz explains everything he is going to do gave me an injection in my knee to help with my pain. I didn't feel it at all. I didn't have to wait long,I like having X-ray right in the office so you don't have to come early and wait to have X-rays in the hospital. [Single best thing is...] The injection helped my knee pain.
Never a long wait to be seen. Brian Katz is wonderful! My knee feels so much better.
Because the PA took time to listen and his treatment was right on. Explanations were easily understood. It did not hurt and the results were successful.
The staff at the Springfield office are truly great - very friendly, kind, and professional. Debbie, Kelly, Crystal, Monica, and of course, Bryan couldn't have been more concerned as to why I was there and very comforting. Monica was so kind when doing the x-rays and explained everything she was doing - put me more at ease if that's possible (LOL). [Single best thing is...] When Bryan and Monica went over the x-rays in detail - and the whole experience from 'good morning' to leaving - like family.
[Single best thing is...] my knee is doing very well. got shobrain was very god no paint in knee
Because I have been a patient for a long time and I like the folks on this office
Brian Katz reviewed my X-ray and explained it all to me. He also referred me to a neurologist to examine my lower back to see if it was causing my hip pain.
Dr. Katz is great, listens well and is the best Dr. I have ever had.
This was a post op visit to remove staples from knee replacement. X-rays went smoothly and staples were removed very quickly without pain. All my concerns were answered and I was advised of things I never thought about. My procedure with Dr. Ruark went very smoothly. The pain was explained to me and I was told to take all necessary meds for it as not to suffer too much. The whole office has been wonderful throughout this whole thing. I have to have my other knee replaced.
This was a follow up from a surgery. All my questions were answered
Received detailed explanation of condition. No immediate issues need to be addressed.
Brian Katz answered all my questions and encouraged me in my progress as I recover from my surgery. [Single best thing is...] Belief that Dr. Ruark performed the surgery very well.
Quick, efficient, personable. Brian always asks the correct questions about how I feel, and what else he can do to assist me, and actually listens to my responses.
Very satisfied with everything!!! Everybody was very nice and polite and helpful!
I appreciate how I am spoken too and treated. Timely. I work a very tight schedule and appreciate that I am seen at my scheduled time.
Friendly, professional procedure. [Single best thing is...] Mr. Katz is especially proficient giving the shot in the knee. Don't even feel it.
Not a clear treatment plan No follow-up booked I guess I just call after the MRI
I found Dr. Katz to be very personable and he put me at ease. After reviewing the MRI of my shoulder, he took the time to explain my shoulder issue in detail and recommended what further action should take place.
I did not have to wait long, and the PA-C I seen was very thorough. I was given an MRI right away
Not a long wait, very professional . The Xray tech was very detailed and explained the procedure thoroughly. Brian was the best, also very professional and detailed. [Single best thing is...] Pain relief
Brian is very patient. He explains everything I ask about. He is very gentle. He's had to drain fluid in my knee.
No wait, we met st the appointment time, procedure was well explained
Dr answered all my concerns looking forward to seeing him again He relived pain in leg with a corzone shot
Mr. Katz listened to all I had to explain and responded to my concerns. He clearly explained the future procedures and reassured me that narcotics were not used except after surgery. He also made the point that it is important to listen to his patients. I really needed to hear that.
Within two days the pain lessened enough that I could walk with less pain. Not far but around the house
I had my staples removed. All my questions were answered completely and intelligently. X-ray showed no damage to new hip.
Knowing that the problem was fixed, I got a long road ahead of me, but full confidence in the surgery procedure. I thought they listened then answered all my questions. They were honest and straightforward, and I felt comfortable. I think when it comes to wearing a sling the office staff, PA, and doctor should be on the same page. I was told I need to wear one all the time, then only in public so no one bangs into it, then lastly wear it all the time again.
Brian was very nice easy to talk with. Everyone very poo professional and friendly.
The gel shots help my knee. The next day I was leaving for a two week vacation to Quebec and Montreal and I wanted to be able to walk around and the procedure made that possible with less pain. The visit was quick. I didn't have to wait longer than five minutes in the waiting room, and only a minute or two in the doctor's office. Everyone is very friendly. The PA answered my questions regarding the possibility for future knee surgery. While I appreciated his honesty ("it's definitely going to be a full knee replacement"), he also said it will be the most painful thing I will ever experience. I don't think that's a good thing to tell a patient. Now I never want to have it done.
I liked Mr. Katz' attitude and he was prepared to see me. He assured me that I would be taken care of by his office.
Brian was honest and said my knee was more complicated than most and they referred me to Dr. [name] in Pittsfield,Ma.
seen in timely manner,after exam everything explained in detail and what next had to be done.what treatments that could be done and his recomadations.
The cortisone shot helped my shoulder pain immediately, unfortunately it didn't last long. Brian was friendly, courteous, thorough and explained the issue to me. Made me laugh. Made the pt feel very comfortable
I've had shoulder injections before at other locations and it was so much better here. I hardly felt it. So pleased! It was quick and painfree! Very curtious staff!
This was my first time meeting Brian Katz. He was friendly and skilled. He listened to my concerns and explained things clearly. In the past, I had met with Dr. Ruark; Brian had a lot to live up to, and he more than met that standard.
Fairly painless procedure. Received prompt efficient care.and good interaction with provider.
Brian spent time with me and explained to me what the problem was. He gave me great options.
Brian is always cheerful and pleasant (which is an art in and of itself on some days) - I look forward to the treatment of course, but I thoroughly look forward to seeing everyone - great team! When you first walk into the office, there is, as crazy as it sounds, a calm feeling of relaxation - Debbie, Jennifer & Kelly always great you with a good morning/afternoon and more importantly with a smile - they are always pleasant, asking how you are, and extremely professional.
I feel that Brian was able to answer all of my questions and made me feel very comfortable with any questions I had answered to the best of his ability which was more than I've gotten in the past and I'm looking forward to working with him and the surgeon moving forward.
PA diagnosed the problem with my leg in minutes and quickly started treatment. PA toke time to listen to my simytoms and what happened maybe to cause them.
He was very kind, and smart. Spoke from his own experience as well as his knowledge. Very personable.
The treatment I am receiving is a three part treatment - once weekly for three weeks. I have had two treatments for pain / stiffness in my knees and they have not as yet reduced the pain. It may be too soon to expect results so I'm waiting - hopefully that the gel / treatment will be effective.
As a new patient and future knee replacement patient, I was impressed with the friendliness of the office staff. Brian Katz was extremely helpful and knowledgable about the knee replacement process and procedure. He answered as many questions as I could ask. He spent as much time with me as I needed to understand all the information he gave me.
Brian was helpful in explaining my options Treatment did not work so I went back to discuss my options and was given a surgery date the next day.
Because the receptionist and all the front end staff were very pleasant to deal with. As a past medical receptionist myself, it was very nice experience both at check in and check out. Dr. Katz was informative regarding my frozen shoulder and gave me a cortisone shot easily and with no pain. I went for physical therpy
Brian is very gentle and explains everything clearly. Pain is virtually gone.
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