The procedure was on-time. It was completed as Dr Runk had explained it to me.
Doctor was very attentive and explained things in detail. Didn't feel rushed at all. She took her time with me which was appreciated.
Dr. Hernandez always examines me and explains what she is finding and makes me feel very relaxed and confident in her.
Lydia is amazing and so compassionate. She is a survivor who knows what a woman is really going thru when diagnosed with breast cancer.
Dr. Runk is very personable and professional. She spends the perfect amount of time with me. I left this appointment feeling wonderful.
The whole staff was very friendly, kind and patient. Dr. Lydia is so warm and motherly. I feel as if I am going to be in competent hands throughout this ordeal.
Dr. Hernandez was her usual self, which is the best. She listens, she is compassionate and she is efficient, all in one. I am aware of all of these qualities whenever she sees me. She has been my breast specialist since the late 90s.
I have all the confidence in Dr. Hernandez as she was my daughter's surgeon when she had breast cancer 3 years ago & my daughter felt so secure with her and I feel the same way. She put my mind at ease.
Dr. Runk is amazing!!! No long wait times. And it always amazes me that Dr. Runk walks you out after your exam. It's very convenient to have the mammogram and doctor visit together so you don't have to wait for results!!
With COVID-19 protocol in place, I felt perfectly safe. Dr. Hernandez (and staff), as always, were warm, welcoming and reassuring on many issues. Dr. Hernandez always makes me feel as if I'm the only patient she has. She is generous and gracious with her time, exams and expertise.
The visit was fine. I have no complaints. Dr. Hernandez was very personable. She makes sure to give you her undivided attention. She puts you at ease.
The staff is ALWAYS very friendly, very knowledgeable. The office's, waiting area and exam room was very clean
Love Dr. Hernadez, love the office and pro scan. Everyone is professional and extremely nice.
I have been seeing Dr. Hernandez for over 12 yrs. She is wonderful, patient, kind and very knowledgeable. I always recommend her.
Dr. Runk is always so thorough examining your breast, that you know if the mammogram missed anything, she would find it!
Everyone I encountered, mamo and exam, were pleasant. This is important to me and I appreciate it lots.
This was my first visit with Dr. Runck following the retirement of Dr. Columbus I was very pleased to meet her. I felt she was very competent and most pleasant. I am pleased she will be following me.
Dr. Runk shows professionalism and has a strong work ethics. She is compassionate, knowledgeble, and I trust her.
I like how the the doctor talked to me right away after the ultrasound and explained the images to me.
There is none better than Dr. Hernandez. I would not have made it through my cancer and breast removal without her help and compassion. The office staff are great, very helpful.
Everyone was pleasant, professional, followed COVID-19 guidelines -- and the visit sped along!
New doctor for me in a group I have used for many years. Everyone extremely nice.
People I encountered were personable. One person at the front desk makes checking in take awhile.
Doctor Runk and staff were pleasant, patient, and knowledgeable. Dr. Runk took time to explain test results thoroughly. God bless her for communicating with me in a kind and skillful way! The hospital was easy to find, navigate, and was very clean.
I saw Dr. R for the first time. I had been a patient of Dr. Columbus for close to 25 years. To tell the truth I think I had the best exam ever.
I have been coming to Dr. Hernandez for years and the staff has always treated me with kindness and respect.
I love Dr. Hernandez, she has been my doctor for 11 years and is always down to earth and very caring. She is the best doctor in the world and I would give anyone her name if they are having trouble.
This is a terrific practice. First of all, the TV volume in the inner waiting room is very, very low. Mammo tech very clear. Dr. Runk is most trustworthy.
Dr. Hernandez is great. She is professional yet very warm and detailed oriented.
Dr. Hernandez and her staff are professional, knowledgeable, friendly, with heart!
Dr. Runk never rushes when examining me. I feel that she listens to my concerns and explains everything thoroughly.
I was in the care of such experience I am so grateful to have such a doctor available to me in our area. Thank you so much for fitting me in at the last minute.
The mammogram technician was friendly and professional. Dr. Runk is a superb doctor who is thorough, professional, and always explains any questions I have. The whole office is extremely organized and efficient.
Everyone was very polite but very professional. Dr. Runk gave me the results immediately because she knows I always worry. She was very caring.
Follow-up Visit (Problem / Complication)
I was given a last minute appointment regarding possible issue. An unscheduled ultrasound was given during my visit.
Dr. Runk was very professional. She seemed to be thorough in her examination, and set me at ease with a follow through to an outside physician.
Everyone is very thorough, knowledgeable, and professional. I particularly trust Dr. Hernandez since she has been my doctor for a long time. She is very kind, gentle and most importantly she is very thorough.
I like having the mammogram and breast check at the same place on the same day.
Follow-up Visit (Problem / Complication)
When I called for appointment I was seen right away. Dr. Runk did through exam and was very detailed with explanation and answered all my questions.
Friendly, knowledgeable, skilled staff. This visit had the least amount of wait time between registration - mammogram; mammogram to nurse intake; nurse intake to Dr. Runk's evaluation.
Everything on time and well organized. Make you feel like your appointment is the main concern.
Appointments are very efficient, with mammogram being read at the time of my appointment so I don't need to make multiple visits. Dr. Runk is highly knowledgeable, personable and shows care and compassion for her patients.
I transitioned from a long-term (16 years) relationship with Dr. Karen Columbus to Dr. Dianne Runk, and I think it went very well. I was very satisfied with the visit. She took the time to show me my current breast exam films with the ones taken in January, 2019, and she also answered my question about lymphedema and whether I can get blood drawn from my left arm.
The mammogram technician was very gentle and thorough. Dr. Runk always takes time with me and gives a complete exam.
Follow-up Visit (Problem / Complication)
It was my first time meeting Dr. Hernandez. She did a great job catching up on my medical history.
I have known Dr. Runk since the beginning of time here in Cincinnati. Countless times she has always gone over and above. I totally and respectfully value and trust her. She truly cares - she has never changed. She is the BEST of the BEST. Thank you for always looking out for me.
Dr. Hernandez is so detailed and good. She never disappoints. I am very blessed to have her! The staff both in her office and at the mammogram were very thorough and good.
The flow of the registration was nice this trip. Placing a reg clerk in that same office space was a good idea. I also appreciated the flow of everything, from registration to mammogram to my visit with Dr. Runk and the opportunity to have my appointment securely booked before I left.
Protocol was followed. Office staff was efficient. Technicians were professional. Doctor was friendly.
My appointments are always done in a timely manner. Dr. Hernandez and her staff all very professional, kind, and caring.
Even though we had to deal with COVID, everything went very well. Felt very safe.
[Highly satisfied] Because Lydia Hernandez is a wonderful Doctor. She made my procedure go without me having a melt down. I can't even say enough about her she is a wonderful person and doctor.
She was very thorough. It turned out to be a cyst but she did everything to make sure that was all it was and that relieved my mind greatly. She is a kind and caring person.
I have been seeing Dr. Hernandez for 4 years. She always has time for questions and she is very caring. She explains things that a person can understand. I highly recommend her!
Dr. Runk took the time to explain every detail of what she found thru the testing results. Let me know what she thought was best in my situation, and allowed me the opportunity to make an educated decision on a course of treatment, while looking me straight in the eye which was very comforting to me.
Area was clean, everyone had on masks, staff was efficient. Mammogram read quickly.
On time appointment, friendly staff, safe environment during COVID-19, doctor spent time asking and answering questions without making me feel rushed.
Dr. Hernandez was thorough and spent time explaining and reassuring me.
Dr. Runk was just very real and to the point without making me feel nervous.
The staff and Dr. Runk are so professional and friendly. They make you feel at ease.
Dr. Hernandez checked on my general health and gave me the results of my mammogram, which was OK.
Everyone makes you feel so comfortable, and all your questions are answered before you leave
There was no time allotted for numbing and biopsies. This was extremely painful and I felt it was an overall unprofessional atmosphere
Everyone at Cincinnati Breast Surgeons is kind and understanding.
From the first time I went into the building, everyone treated me with respect and friendliness. From the receptionists, office workers, nurse and doctor, I couldn't be more pleased.
Didn't have to wait. X-ray tech was wonderful and Dr. Diane Runk is wonderful. I've seen her since 02 and always pleased with her care.
The appointment was very smooth. From entering the building to leaving everything was quick and smooth.
Caring atmosphere and comfortable surroundings and the techs and doctor were wonderful and caring too.
COVID safety protocols were implemented. The staff was kind and efficient. Dr. Hernandez met with me prior to the procedure to explain what would happen and to provide an opportunity to ask questions. The surgical tech and Dr. Hernandez were both very kind and reassuring during and after the procedure. Everything was explained and my comfort and anxiety level were taken into consideration.
Love Dr. Hernandez! Great bedside manner. Also, the process was well done.
Dr. Runk and her staff run a pleasant, well oiled machine. I could not have been more satisfied.
Dr. Runk explains details to me as soon as lab results came in. I had to bother her on a weekend, but she was always willing to help.
Everything explained thoroughly in a compassionate manner. Quickly initiated appointments for next steps.
Dr. Hernandez is very knowledgeable, caring and compassionate. She explains everything in great detail and has a way of making you feel comfortable with her calming demeanor. Making certain that you have your results that visit is priceless. I just cannot say enough about the outstanding care I have always received at this office, thus why I drive 45 minutes one way to see her.
Dr. Runk is the best and always makes you comfortable and answers all my questions and never rushes you.
Dr. Runk always seems to have plenty of time to listen, hear and answer my concerns and questions. She includes my thoughts and opinions in her care plans.
The office staff took every precaution necessary to ensure the safety of each patient against covid-19. Dr. Hernandez treats her patients like family. She's very upfront but very caring. I wouldn't want to see any other doctor. She's the best of the best.
Very prompt, professional and well-orchestrated for social distancing.
Dr. Runk was very professional with diagnosing and treating my recent breast cancer. She gave me total confidence in making the decisions I made for my care.
I was give given the 3D imaging since I had dense breast and Dr. Runk gave me a good exam, I think seeing the doctor helps relieve the stress that I'm cancer free.
Dr. Runk has established herself as extremely competent and I have complete confidence in her. I have been her patient for over 13 years and she has done a great job through my cancer and later issues that have come up. She is calm, not overreacting, but wisely doing due-diligence when action is called for.
I was very impressed with the doctor and the staff and handling the COVID-19 for patients.
From walking in to the office to the mammogram itself to seeing Dr. Hernandez, the office was professional, efficient and everyone did their best to explain everything about the appointment.
The staff was super nice. Dr. Runk is the very best. They explain everything and make you feel comfortable.
They fit me in because I was concerned about not getting an appointment until August. Having to wait 16 months between mammograms was scary for me. I had breast cancer 4 years ago that was found in my yearly mammogram. My doctor retired so I had to see a new one. Dr. Hernandez was caring and I felt comfortable with her. She is now my new doctor.
Good exam, very courteous staff and good doctor. I also feel I have a full doctor visit and consultation when I have my annual visit and mammogram.
Dr. Hernandez is always compassionate, professional, and always has time to listen and answer my questions. She has gone above and beyond to empathize and care for me as a patient.
I was able to see Dr. Runk with little wait time. She performed my procedure and then arranged to have my mammogram done afterwards so I would not have to come back.
I experienced the professional courtesy and care I always receive from Dr. Hernandez. The staff was also very efficient and caring. In spite of current Covid19 practices and requirements my appointment was processed efficiently and quickly starting exactly on time and concluding within one hour.
My visit was a one year follow up from lumpectomy due to invasive ductal carcinoma. I additionally had my routine mammogram for the other breast. The radiologist and Dr. Runk noted a suspicious area in the other breast and ordered an immediate 3D mammogram. When the 3D mammogram did not alleviate their concerns, an ultrasound was also performed. The ultrasound indicated that everything was fine! I was highly satisfied because I was able to have the issue further investigated and resolved all in that one visit. Moreover, Dr. Runk was very thorough and shared the images with me each step of the way.
Doctor Runk took me on and I absolutely love her. She was very kind to my husband at the hospital and all the nurses also speak very highly of her. Then I had my follow up in the office and got my drain tube out and she answered all my questions. Also love the staff. Great doctor.
Every visit I have ever had with Dr.Hernandez' practice has been top notch in every aspect: from checking in to wait time to as gentle and dignified as possible during the mammogram itself. It is a bonus to receive prompt results, thus minimizing any anxiousness. BUT, my compliments extend, this time to the way EVERY precaution was taken to protect both the patient and the staff in the midst of the COVID-19 issue. From 1 patient at a time, to immediate sanitizing of anything touched, and respectful social distancing. Thank you one and all.
The scheduling person seemed annoyed to have to schedule my appointment and even to be talking with me at all. She made a stressful situation even worse. I also did not feel that I was heard during my visit and also left confused by what was shared and next steps.
My appointment was made quickly during the pandemic. The office was made safe by distancing of waiting room, presence of face masks, taking my temperature.
Office staff very friendly and efficient. Mammogram was quick and I was able to meet with Dr. Hernandez shortly afterwards.
Kind, efficient, professional people. Dr. Runk listens, answers all questions and is proactive in treatment.
Very nice team and was able to see me fairly quickly during pandemic issues.
This is my first experience with having any issue with my breast I am 49. It was a emotional experience and one that had me quite nervous. I felt that With both of my visits with each doctor They were not very compassionate. I know the doctors deal with this each day all day but I don't.
I like the privacy provided. And Dr. RUNK MAKES ME FEEL COMFORTABLE AND AT EASE WHEN I WAS WORRIED.
I met with Dr. Runk two days after I had mammograms and ultrasounds at Mercy Fairfield, where they learned my lumps were solid masses and needed to be biopsied. My OBGYN quickly referred me to Cincinnati Breast Surgeons. Upon arrival I was anxious with potentially bad news headed my way. Dr. Runk and a resident met with me that morning, and she thoroughly reviewed my imaging with me, which I appreciated. Upon her own examination and review of imaging, she was honest and said the two tumors were highly suspicious of cancer, but she was incredibly reassuring and positive with me we were catching it early. I appreciated her attitude greatly as I left the office that day, and was not terribly worried, more so inspired to soak up my family and be joyful that day.
Dr. Lydia Hernandez is an exceptionally good doctor. She goes above and beyond patient care. Her bedside manner is absolutely the best of best. She truly cares. I have seen a lot of doctors in my lifetime and hands down she is truly the best! She takes time out of her busy schedule to let you know results when she gets them, meaning after business hours. In my personal experience, I have never had a doctor to personally call a patient. She deserves a medal in my opinion and should definitely be recognized as an excellent doctor and a great person!!
I called the office to address a lump concern & received a same day appointment to see Dr. Hernandez. The doctor's exam, as well as the ultrasound & test result discussion with the doctor was completed in record time of less than 45 minutes. I am very pleased with the patient care, flow of the different processes & speed of the entire operation.
I feel confident in the doctor. The staff was helpful. Visit was done in a timely fashion.
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