My mammogram tech got great pictures, and I was so happy to see Dr. Runk instead of Dr. Hartman-Kuo.
Dr. Runk is always very thorough in her exams and takes her time. Her staff is professional, courteous and friendly!
Dr. Runk is the best. The staff is excellent. Nice. Friendly.
The technician was gentle and professional conducting the mammogram.
She was direct and responded to my needs and wants easily. She's also funny.
As always the staff was friendly. This was my first visit with Dr. Hernandez and I was really comfortable with her. She was very professional, informative, and kind.
The procedure was very fast and pain free. Dr. Runk was great and explained everything as she went.
The people in the mammogram department were helpful and was treated with respect. Once the mammogram was done I was taken directly to the office of the doctor and only had to wait a few minutes to see the doctor. My complete time there was less than an hour. I appreciate the fact that I did not have to sit for long periods of time which indicates to me their scheduling is done appropriate so people are not treated like cattle.
The whole process was organized. I moved through the different steps quickly. Everyone was polite and helpful.
Quick and friendly service from the front desk. Dr Hernandez is great. Very personable. I have recommended her to a lot of friends. Complete confidence in her. Goes up and beyond.
I got my mammogram first so Dr. Runk could give me results right away. She is very kind and thorough. Dr. Runk is the only doctor I see who walks each and every patient to the exit. I think that's a special touch.
Dr. Hernandez was extremely kind, respectful knowing I was tremendously worried and anxious. She was exactly what Dr. Rao had told me, an expert in her field and I was 100% confident within her care.
First the young lady who did my mammogram was very thorough and kind. Sorry I forgot her name. Second, replacing Dr. Columbus I was a little apprehensive, however Dr. Hernandez was awesome! Such a warm, friendly and thorough person. Thank you.
Professional service, kindness, personable timely.
Getting a high quality mammogram and getting immediate feedback with surgeon reduces anxiety. Very little wait time. The staff did a lot to reduce exposure to COVID-19.
The office, all of the staff, and Dr. Dianne Runk is absolutely the best, great personality, polite, professional, considerate and always makes me feel comfortable while at my appointment. I can not say enough good things about the whole experience, I would not go any where else.
This was the shortest in and out time ever. Very efficient.
The care from all is compassionate and knowledgeable.
Didn't have to wait ... Staff was efficient and friendly.
Dr. Runk seems thorough and caring. She doesn't appear rushed and always answers my questions.
Mammogram tech, RN, and Dr. Runk were great.
First time meeting Dr. Runk. She was very matter - of - fact and provided peace of mind.
Dr. Runk was wonderful. It was the first time I met her but felt like I've known her for ever. The lady that did my mammogram was delightful and made me feel very comfortable.
Dr. Runk and her team are unbelievable. They have the highest quality of care concern and compassion that I have ever received. I will not go anywhere else for this specialty. Thank you for all you do for your patients!
Dr. Runk came highly recommended from my coworkers. Her staff was very friendly and she made me very VERY comfortable and CONFIDENT in her experience in an uncomfortably situation. I knew rather good or bad News I was in good hands. Her words were very reassuring.
I was nervous about my appointment and what would happen but everyone was very nice and talked me thru each step.
Good results. Great doctors.
The staff was friendly and the process was efficient. Also, I really like Dr. Runk. She's easy to talk to and very knowledgeable and professional.
I was highly satisfied because of the care that was given to me. Everything was thoroughly explained concerning my mammogram. Very professional and caring doctor's and staff.
My mammogram was performed very professional. Very professional and nice personnel. Dr. Hernandez was exceptionally professional and very detailed in answering any questions or concerns I brought to her. She made me feel very comfortable and I felt I could really relate and talk to her. I would definitely go back to Dr. Hernandez and the facility again.
Because who doesn't love Dr. Runk?
The appointments are so easy. You get mammogram and visit all in one. Everyone is so nice and polite.
Everyone was very nice. The Mammogram tech walked me thru each digital xray and showed me and explained to me where all my clips where. That is the first time anyone has done that. I really liked that she took the extra time to do that. My visits with Dr. Hernandez are always calming and informative.
Everyone I dealt with was very pleasant and good at their job.
My first visit with Dr. H was very pleasant. She was friendly, efficient and professional. I enjoyed talking to her and feel that I had her full attention and interest.
Very efficient and handled COVID issues very well.
Professional and thorough
Professionalism & expertise.
Staff very efficient and friendly
Dr. Runk and the young lady who did the exam are kind and compassionate.
The staff, techs, & Dr. Runk are always so kind.
Dr. Runk spends a lot of time with me and addresses all of my concerns.
My visit was quick and professional and I felt safe and well cared for while in the office.
First time meeting Dr. Runk after seeing Dr. Columbus for years and then, Dr. Hartman last year. Dr. Runk was very personable and made we feel comfortable. She took time with my appointment and was thorough with my annual visit. I am happy to have her as my new doctor. She was awesome.
Have been seeing Dr. Hernandez for many years... she is the best. Very professional, compassionate, never rushed, and explains things to my understanding.
Quick, respectful, efficient and clean.
Very caring and professional.
Great knowledge from the surgeon and felt like I was treated professionally.
My appointment began right on time. The receptionist was very pleasant and efficient. The person who did my mammogram was very friendly and careful, as well. Dr. Runk is an excellent physician...very thorough, reassuring and comforting. She let me know immediately about the results of my mammogram and always has a positive attitude.
Love Dr. Runk She's the best!!!!
Everyone that I met with, from check in to technician to Dr. Runk was professional and efficient.
Everyone was efficient. Friendly staff. Dr. Runk is a great doctor & she always is friendly & very trustworthy.
[Highly satisfied with] friendliness of staff.
[Highly satisfied with] Ease and convenience of mammogram location. Being able to get immediate results. Dr. Hernandez was thorough and very nice.
Clean just one person felt safe.
Love Dr. Runk and her nurse....plus the Pro-Scan techs are great!
I had been a patient of Dr. Columbus so this was my first interaction with Dr. Hernandez; I appreciated her demeanor, her thorough explanation and her overall "bedside" manner! Those are the reasons I drive an hour to CBS!
Everything went smoothly on time and professional.
Less paper work at the sign in desk and less waiting time waiting to be called back.
The COVID restrictions of number of patients in the waiting room has actually forced scheduling to schedule in a way that makes sense. I didn't have to wait a long time for my Mammogram or my doctor appointment.
Love Dr. Hernandez, very good care.
Dr. Runk was very professional and talked to me throughout the entire process. I was extremely nervous and she helped me to calm down.
Dr. Hernandez is the best!
Dr. Lydia Hernandez is very good doctor. She is one of the best doctors I have. She looks out for my best interest.
Everyone was so nice and welcoming
Dr. HANANDEZ & HER ASDOCIATES ARE PROFESSIONAL, KIND AND DETAILED IN DOING THEIR SERVICES TO ME. MOST WOMEN ARE AFFRAID IN THESE VISITS, BUT DR. HANANDEZ WITH HER CONCERNED & KIND VOICE & TOUCH PUTS YOU TO EASE & MAKE YOU FEEL THAT WHATEVER THE OUTCOME, HER PRACTICIONERS WILL BE THERE WITH YOU THRU IT ALL!
Dr. Runk is extremely nice and make you feel very at ease. The mammogram was done very quickly and professionally.
I am extremely happy with Dr Runk as well as the staff.
Everyone was professional and courteous. Doctor was thorough.
Dr. Hernandez is always attentive and ready to answer any questions. It is a pleasure to see her.
Dr. Runk is a highly conscientious doctor. Caring and commitment is her mantra. There are very few doctors like her. She is a blessing. I'm very fortunate to be her patient.
Everything was clear and concise. Waiting area was warm, welcoming and relaxing. Staff was very friendly and comforting.
Got good results and like my doctor.
Very efficient and without problems.
I was taken very fast. Hardly any wait at all for the Doctor either.
Everyone was pleasant, understanding, and kind. Wait time was minimal, and everyone was professional.
Prompt registration for the appointment and transition to the Imaging Center. Did not need to wait long for the mammogram and return to the office/examing room.
Dr. Runk is truly an amazing doctor! Very good to her patients as well as very good with her expertise. Also, Sherry at the front desk is one of the sweetest most candid people!! She went out of her way to make sure I was taken care of! Great staff and doctor!
Whole process was easy. Everything moved along at a nice pace. No overly long wait times.
Dr. Runk's office and Prosacan were both very punctual. As always, Dr. Runk and her staff were informative, patient and kind. Funny group too!
Everyone did their job efficiently, skillfully and kindly. I didn't wait around or feel like I had to do someone's job for them.
Dr Runk and her staff are always very nice and get you in and out in no time at all.
Efficient and treated warmly
[Why were you highly satisfied?] 1. Impressed with the protections put in place for COVID. 2. Pleasant staff. 3. Very much appreciate Dr. Hernandez's manner. Kind, personal and caring
I felt everyone was friendly and made me feel at ease. Dr. Hernandez was thorough with my examination. She gave me a good report and when I left the office I was happy!
My mammogram was done in a timely and pleasant atmosphere. The tech was very nice. My exam was thorough. I felt totally at ease.
The technician was very nice doing my mammogram and well experienced at doing her job. Dr. Diane Runk is always thorough with my examination and on time while answering any questions or concerns that I have and pleasant to talk with as a doctor.
Easy check in, minimal wait time, efficient and professional mammogram.
Staff always friendly and helpful, staff takes time to explain everything when doing the mammogram.
Everyone was wonderful...very friendly and efficient.
The process was very efficient, with no unnecessary waiting times. Everyone was prompt and friendly. It was not my first time visiting the office, but it was my first time seeing Dr. Runk. She was efficient.
Sensitivity, graciousness, willingness to explain and respond to questions.
Dr. Runk is always very professional and personable. She is interested in my life beyond breast cancer & always asks questions & listens fully. I feel totally confident in her (and her staff's) handling of my care. This time my mamogram showed an area of interest. She did an ultrasound during our visit and put all the data into perspective. It was a great relief to me.
Dr. Hernandez is always top notch!
Dr. Hernandez, is always professional, patience and friendly.
My first meeting with Dr. Hernandez. She is amazing! Caring, informative, helpful.
No waiting, very efficient, kind and understanding personnel.
First time meeting Dr. Hernandez. I really like her. She made me feel so comfortable.
Good communication with Dr Runk
Great professional attitude by every staff member I encountered. As always, Dr. Runk is always very kind and very good at what she does.
I love the way I am treated and I feel very good with my care when I leave:)
Dr. Runk is very professional and thorough!
Very professional and quick thorough treatment.
Everyone was friendly, checked me in and out quickly. Very friendly and explained everything in detail. Quick visit. I would highly reccomend this office to everyone.
First time seeing Dr. Lydia. Loved her demeanor, and checking everything.
The staff is always very professional, friendly, and they do a great job of putting you at ease during the visit.
The staff are great. Compassionate, efficient and kind. Dr. Runk is very detailed, efficient and caring. As soon as you are in the room with her, it seems that you are the only patient she has to take care of. This I appreciate greatly.
Dr. Hernandez is the greatest doctor that I have ever had. Caring, compassionate and an excellent physician.
People are so nice and helpful I always get a pleasant visit.
I like how clean the office was people were 6 feet apart and how thorough that one is with her exam and my mammogram the technician was very nice.
Mammogram is followed by the physician reading the results and a physical examination.
Have been a patient in this practice since the '90's being seen by Dr. Columbus. When she retired I chose to see Dr. Runk, through reputation and prior experience when she inserted my port for chemo therapy. She is competent, personable and caring.
I did not have to wait long. Everything moved along smoothly. Everyone made me comfortable.
Dr. Hernandez is so caring, and knowledgeable. It is like visiting a friend with knowledge. Every doctor could learn from her.
Everly staff member was helpful. The front desk staff was efficient. The mamomgram tecnichian did her job and I didn't feel any pain in the process.
Dr. Runk is excellent-----very caring and professional. The staff that took care of the mammogram registration and actual mammogram were kind and did a great job.
Very nice, professional employees and a wonderful doctor.
The technician was very efficient and helpful. All the staff were cheery. Dr. Runk is excellent and so positive.
I am not sure why I need to continue seeing a cancer surgeon. Dr. Runk has never been a communicative physician with me. I prefer to have my medical team be friendly and explain why I need to do whatever is asked of me.
COVID precautions taken. No waiting. Technician was wonderful. Dr. Hernandez is the BEST! I'm blessed to have her for my doctor.
Dr. Hernandez is very thorough and very patient oriented taking care of you as a person not a number and get you in and out of the office as a paying client. She is very thorough and I feel very confident that when I leave her office I know that I'm in great hands and she took care of me thoroughly.
The staff and the doctor are always so comforting and friendly! I am always treated with kindness and compassion.
Was checked in right away and did not have a long wait for my mammogram.
Wait time was appropriate. All staff courteous and efficient. Just adore Dr Hernandez, her professionalism humor and caring are beyond measure!
Dr. Hernandez takes the time to explain to me the impact my family history has on my getting breast cancer. She is professional, patient with my questions and kind.
Everyone is very friendly and helpful and I never have to wait long. I like being able to have the mammo and then see the doc immediately after.
Getting results of 3D mammogram immediately is incredible. Dr. Hernandez is the most caring and compassionate physician and human being I have ever encountered and I have worked in the medical field for 30 years. This visit was my 5th year since diagnosis and treatment of breast cancer.
The people doing the mammograms and the ultrasound explained exactly what they were going to do and put me at ease. Dr. Hernandez always takes her time with me - listens to me and takes into consideration how I want to proceed in my treatment.
Everyone is always caring and friendly.
Paperwork easy, staff was efficient and pleasant.
Short wait. First time for me with Dr. Hernandez and she impressed me with her knowledge and kindness. After Dr. Columbus retired and Anderson office closed, I was really out of my comfort zone, but my last visit made me completely happy. Thank you.
Professional, courteous treatment by the technician doing my mammogram, as well as, the women at the front desks. Wait time was minimal. Dr. Runk listens and addresses questions that I have.
Friendly, nice, quick.
Everyone there is nice and helpful.
Staff was organized, efficient, and courteous. I appreciated extra steps taken to ensure COVID safety.
Everyone was nice & professional throughout. Waiting time was minimum for mammogram and exam with Dr. Runk.
Friendliness. COVID protocols in place. On time.
Professional staff & my cyst was removed.
Everyone is very professional, cordial and pleasant. They really do treat you like family. Dr. Hernandez talks to you very plainly and direct all at the same time.
Dr. Runk did my breast surgery and explained everything to me and my parents. She is great. Your office is so nice and helpful with any questions I may have. I feel very comfortable going there.
Dr. Hernandez is a wonderful person!
I showed up a week in advance and they took me immediately and did my test and were very gracious.
Dr. Runk and her team are very professional and treat patients like family. I appreciate that.
Dr. Runk and her team are always wonderful. Caring and take time with me. Answer any questions.
Was very pleased with the overall experience...
This is a very professional office. Everyone is very friendly and makes you feel comfortable. It is not an easy appointment for any woman and you always hope the results will be good.
Every person at the location showed they cared about my wellbeing.
Everyone is always welcoming and friendly. All of the staff from the front desk to over at ProScan and back to the office. A mammogram is not the most fun thing for most women and I've always been made to feel comfortable and supported.
Very professional office. I'm always well taken care of.
The office staff is always super friendly and Dr. Hernandez came in personally to tell me she would be with me as I was sitting for a while. She always makes me feel comfortable with whatever diagnosis happens that day.
Dr. Runk always takes her time and is highly sensitive to my needs and concerns.
My examination was extremely rough. It is the roughest breast exam I have ever had - and I am in my 60's.
Efficiency. Cleanliness of the office, COVID protocols. Staff is warm and inviting. Time with doctor.
Lydia is the BEST! I feel safe with her. The staff is always professional.
The test was performed and the results followed. Most places have you wait a few days for the results. I like getting the results immediately. In the past I had to return and have more images done. This is extremely stressful.
Good results. No cancer.
Great staff, friendly and thorough.
Great staff, put me at ease.
I didn't have to wait. The technician was fantastic. All in all, a great visit.
On time, efficient, friendly.
Doctor, staff helpful & so very nice.
There was very little waiting time. The Mammogram tech was very efficient and knew what she was doing, then I went straight to Dr. Runk's patient room, waited about 15 minutes to be seen by her and she had the results of my mammogram, she examined me, answered my questions and that was it. Great visit.
Everyone was very nice and helpful.
Very efficient and good timing.
Everyone was professional as I moved through the mammogram and exam.
Prompt, efficient, timely.
She makes me comfortable.
This was my first appointment with Dr. Hernandez. I have been a patient of Dr. Columbus, who has retired. Dr. Hernandez was very positive, she took time to answer questions and had very good input. I am very happy to switch to her, and had reservations after having had a great experience with Dr. Columbus.
Always caring workers. Everyone that I have contact with is very caring.
Little waiting time, great doctor and friendly employees.
Loved Dr. Hernandez.
This was my first visit to have both a mammogram and a check-up with Dr. Hernandez at Red Bank Rd site. All of the personnel at ProScan and Cinti Breast Surgeons were very nice and made me feel at ease.
I noticed protocol changes that were done to help reduce the spread of Covid and make the visit safer. Staff was friendly and cordial.
Everything went very smoothly.
The entire process from registration to check out was flawless. Thank you for the wonderful treatment
Dr. Runk was thorough. I felt confident in her opinion.
I had a concern and Dr. Hernandez followed-up immediately with an on site ultrasound to address the concern. I appreciate not having to come back and not having to worry while I waited for the additional test.
Efficient appt. Radiation tech performed the least uncomfortable mammogram I have ever had. Dr. Runk came in office to honor her patients' appointments, even though it was supposed to have been her vacation.
I love Dr. Hernandez!!
Dr. Runk and staff all very kind, compassionate and informative. I feel like I receive the best care and attention to concerns.
Got my mammogram and seen the doctor all in the same visit.
I was treated very kindly and respectfully. The visit was quick. Dr. Hernandez is so kind and caring. There was not a lot of waiting.
X-rays were taken, a bit painful, but went very fast!!! The exam.
My mammogram looked good, and the staff was personable and professional.
The technician, was very nice. And Dr. Runk is always very nice, informative and professional.
Staff was very kind and Dr Runk never rushes you and is very knowledgeable and professional. Also it was extremely clean and organized.
Dr. Runk spent time talking to me and did not seem rushed to move on to the next patient. I like knowing the results of my mammogram at my office visit right after my mammogram.
Very efficient office . Things run very smoothly from time you have your mammogram until you see Dr. Runk for an exam. Very efficient staff
Dr Runk is THE BEST!!! She couldn't be more kind, caring & competent. I feel so blessed to have her as my physician!
Process was efficient and everyone was pleasant and professional.
If you are at all anxious everyone there puts you completely at ease.
The staff in Dr. Runk's office is great. They never talk down to the patients. They always make you feel confident. As well as the staff that gives the Mammogram.
Friendly staff and amazing surgeon! Dr. Runk has the best bedside manner!
Everyone was very kind and gentle.
Dr .Runk is amazing and always personable and caring. The entire staff is professional and pleasant.
Dr. Hernandez is not only a wonderful doctor, but a wonderful person. Her genuine caring shines through. I would recommend her to anyone going through breast cancer like I previously experienced. I also would like to compliment the staff who were professional and friendly.
Dr. Lydia Hernandez is awesome. She's very thorough and answers all my questions. She listens and cares about her patients.
Everyone was friendly and professional. Appointment went smoothly. Wait time was within normal limits.
Efficient office. Able to have mammogram and right after receive results and clinical exam from Dr. Runk. Always time for questions.
I'm always highly satisfied with Dr. Hernandez. She always listens to everything i ask her about. She even put my coat back on me while I was on the examination table because she noticed I was shivering.
Dr. Runk made me feel so comfortable when I was so stressed out. I will tell everyone how great she is and to go see her.
Everyone was kind and professional and I felt safe.
Always pleased with visit there. New Doctor because Dr. Columbus retired. Very pleasant and thorough checkup. Everyone pleasant and prompt.
I am so happy to be able to have my mammogram and get my results in one visit. It is far less stress and greatly appreciated.
Dr. Hernandez is great!
Dr. Hernandez was so kind, thorough and knowledgeable. I really felt listened to and that she genuinely cared about me and my concerns.
[Highly satisfied with] The way that I was treated and the excellent results that I got.
Staff professional and upbeat. Doctor was friendly and thorough.
This was my first visit to the Kenwood location. I previously saw Dr. Columbus at Red Bank. This was my first appointment with Dr. Hernandez. She was great as was the staff!
Everyone was very nice. The visit was very professional and any questions I had were answered.
All of staff was very professional. Dr. Runk took the time to answer my questions.
Staff was pleasant; Facility was clean and following best practices to help prevent the spread of COVID-19.
Everyone was very nice and I love Dr. Hernandez.
Everyone was super nice. Couldn't have been kinder and more patient. Also efficient. As for Dr. Hernandez, I have total confidence in her and adore the way she talks to me. I appreciate that there is no condescending doctor-patient attitude.
Everyone is helpful, professional, and kind. They make a challenging experience second-nature. Dr. Hernandez is a super hero!
I have seen Dr. Runk for 12 years now. She always has plenty of time to give you even though she is extremely busy. I would never go anywhere else.
Liked the doctor and her friendliness and knowledge!
As always, I am very satisfied with this office. Dr. Hernandez is very thorough and always allows adequate time for me to discuss any issues that I may have. I was very pleased that they were following strict guidelines for COVID-19. I felt very safe coming into their office for my exam.
The person doing mammogram was so kind and compassionate. Dr. Hernandez was wonderful, as usual.
Dr. Runk truly makes a difference with her pleasant, caring personality. Just smiling and introducing her ultrasound tech by name makes a difference when patients are nervous and worried.
even though the doctor was not in to do the exam (due to family emergency), the process was very smooth and quick which I appreciated immensely. there were not others in the waiting room. the nurse practitioner took me to a room and asked me if I had any questions or concerns in the interim while I rescheduled my appointment with the doctor. usually I have to wait for so long, so I really hope they can continue this streamlined process in the future. scheduling my next exam and not having to do all the insurance card process multiple times was also very gratifying.
Dr. Hernandez embodies what every patient could possibly want. Her knowledge, expertise, compassion and concern made the best of my worrisome visit. It was so wonderful to have my problem assessed, imaged, and aspirated all in the same visit. I am truly grateful for Dr. Hernandez's being totally present and attentive to my situation.
All persons providing the service were caring and professional. All of my questions were answered.
Appointment Right on time. Cleaning and social distancing. The doctor is so caring and takes the time to explain you everything and answers all your questions.
The ladies at Dr. Runk's office and also the mamogram office were all nice and friendly. I got in and out in about 50 minutes which is really fast. They also took me on time.
Well organized and caring staff. Dr. Hernandez always gives her patients her full attention and provides the loving care to her patients to ease their minds and that they are receiving the very best care. One of the best doctors I have ever had. She made my cancer diagnosis and treatment a breeze.
There was hardly any wait time and Dr. Runk is very thorough and I'm confident of her abilities.
I love Dr. Hernandez! She is professional, knowledgeable and personable.
I saw the doctor and was out in miminal time.
[Highly satisfied?] Yes - Dr. Hernandez was so personable and really cared about my experience and made me feel comfortable and at ease. I loved her!
It was quick & mammogram & exam were the same day, which made it easy.
Dr. Runk is the best, thorough in examination feel totally safe with her. Am blessed that she is my doctor.
Staff was very friendly. Didn't wait long. Dr. Runk is amazing!
Everyone was very courteous. Dr. Runk takes time with you and answers any answers questions you may have.
Everyone in the office are always friendly. I felt very safe with the precautions that were taken because of the COVID-19 virus.
The staff is very professional, yet they have good bedside manner in relating to patients. I witnessed great customer service with other patients and was treated with kindness.
Dr. Hernandez was great as she always is!
Dr. Hernandez was very detailed in her discussion about my breasts and explained some things I was never told about from other doctors.
Dr Hernandez is wonderful
Staff was very friendly. Dr Runk was awesome...she answered all of my questions and never made me feel rushed!
Dr. Runk and her staff along with the ProScan staff are wonderful. Caring and very good at what they do. I feel confident of my care having Dr. Runk as my physician.
I was seen very close to my scheduled time and didn't have long wait between the mammogram and seeing the Dr.
Everyone is friendly and knowledgeable. They always make the experience the best it can be. Dr. Runk is very kind and thorough.
Everything on time. Everyone very professional and caring.
The appointment was easy to get (short wait), the staff were able to obtain the records for my visit, I was seen promptly, and Dr. Hernandez answered all of my questions.
Staff professional. No wait time. Dr. Rink is the best.
I didnt have to wait long. Everyone was very friendly. I was in and out in no time.
My appt was timely & Dr was very professional
The staff was very polite and professional. Didn't have to wait for my mammogram and see Dr. Runk.
This is a very efficient practice. Love that I get immediate results of mammo and I enjoy the staff and Dr. Hernandez
Was taken back from waiting room quickly then seen by doctor quickly as well. Had ultra sound then back in exam room while ultra sound was read quickly and saw doctor again for results. Was called same evening with additional results of a fluid biopsy which were good.
Didn't have to wait very long
Seen in a timely fashion. Everyone was cordial and friendly (these follow-up visits always make me nervous). Protocols were in place to keep patients and staff safe. I was able to get the results of my mammogram before I left the office.
pleasant and professional staff members
Greeted by a friendly courteous smile. My paperwork for review was handled quickly and without a glitch.
For an appointment that is not one to look forward to, the overall experience made it much easier to endure. Staff was friendly and Dr. Hernandez is always a very caring, pleasant Dr.
Dr. Runk is a highly skilled physician, well respected. Examination was thorough. Dr. Runk listened respectfully to my questions, concerns.
Did not wait long and when I was in with the doctor I was not rushed and all my questions were answered. Good experience.
Dr. Runk is interested in what her patients have to say about their health concerns and talks with the patient about those concerns. She makes the patience feel as comfortable as possible during the exam.
It was very thorough and I felt safe with the COVID precautions taken.
Efficient and good COVID protocols.
Nice facility. Friendly and Efficient staff. Offered newer mammogram technology.
Everyone was courteous and seemed to be very thorough.
Very orderly, very few minutes spent waiting.
Dr. Hernandez exhibits such caring and kindness. She is incredibly patient focused. Best doctor ever!
Dr. Runk always takes time to answer questions and concerns that I have. She never seems rushed. When I leave the office, I feel that all of my questions and concerns have been addressed.
Friendly staff clean facility.
The staff was so very professional. I felt at ease with the whole experience. Thank you.
This was my last appointment with Dr. Hernandez. I have been a patient for 14 years as a high risk BRAC2 gene carrier. I finally had a mastectomy with reconstruction this summer. I am grateful for all her years of care for me.
No wait, very professional treated very respectful and received results quickly. Thank you.
Dr. Runk goes above and beyond. Truly a healer who I respect above all other physicians.
Dr. Runk does a very complete through exam. Very trusting in her care.
My wait time was short. The girl who did my mammogram and Dr. Runk's assistant who came in before Dr. Runk were both very friendly and personable. I forgot to mention that to Dr. Runk. I wanted to mention that because so many times when you go to doctors' offices they just stick you in a room and leave. I was very satisfied with my visit!!!
My question was answered!
She explained everything. She made sure we understood and answered all our questions. We felt comfortable with treatments planned.
I was fitted into Dr. Hernandez schedule at the spur of the moment.
Dr. Hernandez was very aggressive in addressing the problem and gave me positive feedback and data.
As busy as I know she is, Dr. Runk always takes the time to make you feel comfortable and that she is truly concerned with your well being and care.
X-ray tech was friendly and respectful , put me at ease.
Staff is courteous and Dr. Runk is patient and answers all your questions.
Dr. Runk is an incredible doctor! I know she cares about me and my health. She always puts me at ease.
The person that did my mammogram was awesome. So thoughtful and friendly and efficient. I think her name was Shelly, but not sure.
Dr. Hernandez is very thorough in her explanations. The staff are courteous and helpful.
Because I am healthy, everybody is friendly, I didn't have to wait long. Everything is very clean ad desinfected.
My time during the appointment was well used. I had very little waisted time waiting for the mammogram or swing the doctor. I didn't feel rushed. If I had a question, time was taken to answer it.
Everyone was kind and caring. My wait time was short. Everything and everyone was efficient.
The whole experience was handled professionally and in a timely manner.
Awesome Doctor, explained everything.
The entire visit was seamless and efficient. There were no long waits anywhere in the process and my results were delivered immediately.
The office was very clean, the receptionist was extremely kind and efficient, I waited less than 5 minutes to be taken back to my room, I waited less than 10 minutes to see Dr. Hernandez, and she, as always, was very kind, answered all of my questions, never rushed me, but also very efficient. I have always had great experiences here.
Dr. Hernandez always put me at ease.
All of the employees at ProScan were friendly. The mammogram technician helped to calm my anxiety. I cannot say enough about Dr. Hernandez. She is compassionate, understanding, and patient. These appointments always heighten my anxiety, and she takes the time to explain and answer all of my questions.
I love Dr. Hernandez, she and all the staff are very caring!
Smooth and convenient process.
Dr. Hernandez is very thorough and kind. I trust her thoughts and expertise!
During this Covid-19 time, every precaution was taken and felt very relieved. The staff is always kind and wonderful.
Dr. Hernandez was kind, very informative and did not seem rushed. She answered my questions and addressed my concerns.
No long wait. All team members were very friendly and professional.
The office staff were very courteous and professional. Dr. Runk was so very kind, patient and friendly.
Everyone was warm and friendly. My visit went fast and I felt safe
Friendly, efficient staff. Short wait time.
I liked the structured process for dealing with COVID guidelines and maintaining my safety while still completing the yearly mammogram and visit with Dr. Hernandez.
Excellent care and appointment time was accurate. No long wait.
Dr. Hernandez is a wonderful, caring doctor.
[Highly satisfied?] Yes. I believe the lady's name was Anita who did my mammogram and she was excellent. So kind and informative. My visit with Dr. Runk was pleasant as usual. Great staff.
Friendly, professional staff. I always appreciate Dr. Runk. She is very personable and easy to talk to.
Very quick and professional.
I was finally glad to see a doctor, because I was supposed to go in June.
I forgot my insurance card but the person at the check in was very patient and helpful until resolved. There was no waiting period and the mammogram was as pleasant as it could be. As for Lydia Hernandez, what can I say, I absolutely love her.
Dr. Hernandez was extremely patient, kind, and sincere. I truly appreciate her expertise and care!
My technician for the mammogram was excellent. I always enjoy seeing Dr. Runk. I appreciate the care and expertise she gives me. I appreciate the caution taken in regard to the Covid virus.
Visit with Dr. Runk was thorough and I was in and out quickly!
Not many people in the office. Everyone is kind and got done quick.
Dr. Runk is always very efficient, professional, and kind. She answers all questions and takes the needed time the patient needs.
Efficient, professional, and caring...
Attentiveness of physician - something I have come to expect at this location even when the physician I have seen is new to me though not to the practice.
All of the COVID procedures were followed. Everyone was helpful.
Very thorough. Efficient. On time.
Dr. Hernandez followed up and contacted me multiple times letting me know she was trying to get my imaging due to a system error. I could tell she really cares about her patients!!!
All the nurses and anesthesiologists were very kind and helpful during my surgery. Dr. Runk took the time to explain everything that she was going to do and after she had done the surgery, to both my husband and me. I have been in very little pain since having the procedure done. Thank you to everyone who made this a pleasant experience for me.
I have been a patient of Dr. Runk's for the past 9 years. She has always been kind, caring and time efficient. I have recommended her to several friends or family. They were very happy with their decision too.
Pandemic guidelines were followed (masking, social distancing). I felt very safe. The visit was thorough but I did not have to spend a lot of time in the Women's Center. I appreciated that.
As always everyone was kind and efficient.
Dr. Lydia is thorough and kind. Mamo tech was very nice and easy to converse with.
Office staff were very kind and accommodating, didn't have to wait to get attended to. Dr. Hernandez was very kind and gracious took time for her examination and took time to talk to me and not hurry me out the door.
Everyone is always kind, polite, professional, and welcoming.
[Highly satisfied] Because there was an area of concern on my left mammogram and after several more pictures it was determined that it wasn't anything serious.
Did not have to sit in my car. Efficient check in. Social distancing.
Doctor Hernandez is absolutely incredible. Very caring and knowledgeable. Love her!
Dr. Runk is very thorough with the exam. Staff is very friendly.
Staff is friendly and caring.
Met Dr. Runk for the first time and she was very pleasant and provided a thorough breast exam and asked good questions to identify any possible flags. My original surgeon was Dr. Columbus, then Dr. Hartman who left practice and team scheduled me with Dr. Runk whom will assume me as a patient.
All COVID procedures followed. Seen on time.
Every step in the process was pleasant and stress-free. Staff and the physician were caring, informative and reassuring. Excellent care!
On time. Friendly people. Following COVID guidelines. Like my Doctor.
Dr. Runk was very nice and thorough.
The staff at the reception desk was very friendly. I had no wait time. Easily checked in and then went across the hall for my mammogram.
Very professional yet personal.
Front desk staff very friendly and efficient. Dr. Hernandez is extremely kind and made me feel comfortable. She treated my concerns with respect and was very transparent about the procedure and next steps.
Well organized, friendly, prompt.
On time, safe and very informative.
Dr. Hernandez is caring and compassionate.
Doctor was very thorough. Staff was friendly. Appointment was right on time.
Office staff was very friendly.
Dr. Runk appears to be an excellent physician but she goes above and beyond either her kindness and compassion. Her staff also carry on with this. They are the best.
Efficient, fast, friendly staff, thorough.
It was pretty much as expected. Have been going there 10 years.
My mom passed away after a 27-year battle with breast cancer. It's always in the back of my mind. This visit is never an easy appointment. Normally, I feel anxious and sweaty and quite honestly, nauseous. At this last appointment, the wonderful lady who did my mammogram was just what I needed! She was amazing - so friendly, calm and easy to be in the room with. Our conversation was lively (I can't tell you a single thing we spoke about...I get that nervous!) and flowed continuously. Once I got back to see Dr. Runk, my wait was short. Dr. Runk is always polite, answers any questions I have and never makes me feel rushed. After getting my mammogram and waiting on pins and needles, Dr. Runk starts with "everything looks good". She doesn't make me wait...that's important! I need to make a connection when talking to/with my doctors...Dr. Runk makes it easy to make that connection, because she allows it and even encourages it. I know that I'm in the right place to get the best care, diagnostics and support.
I really like that I can get my mammo and doctor visit all at the same time.
Dr. Runk is the best. I've been impressed with her & her office since I started seeing her in 2003 for breast cancer.
Everything just runs smooth.
I didn't have to wait long and everyone was very respectful of taking precautions during COVID.
Everything went smoothly. I met Dr. Runk for the first time. I was a patient of Dr. Columbus.
Highly professional treatment. Courtesy and compassion demonstrated by everyone I encountered.
Staff and Dr. Runk were very caring and professional.
I ESPECIALLY loved the young lady who did my mammogram! She was great! I liked being the only one in the waiting room, then only one other.
The technician who performed my mammogram was so very caring, positive and thorough!! I also think Dr. Runk is the best at what she does and appreciate her talent and advice in my care.
It was fast, staff was polite and Dr. Hernandez is very sweet and kind.
I love having the mammogram and then having the doctor review it and KNOW RIGHT AWAY if all is well.
Both the mammogram technician and Dr. Runk were very personable. Services were timely, so I did not have to wait a long time.
The tech who performed my mammogram was excellent - very good at communicating and caused the least amount of discomfort possible. Dr. Runk's exam was thorough and I left feeling satisfied with the whole event.
First, the check-in is very hurried - trying to talk to receptionist, pay any balance and filling out papers at the window in order to cross the hall for the mammogram appt. The nurse doing the mammogram was very rough - it was the worst mammogram I have ever had (have had one every year as recommended and I am 76 yrs old). The doctor was very nice and helpful. When I asked for a December appt. for next year, the lady said it would be Jan. 2022 and didn't offer to call if there was a cancellation. I didn't want to wait that long since I am a breast cancer survivor.
I always feel that Dr. Hernandez cares about me and my well being. I am so impressed with her true interest in me and my medical issues. Sanitizing and distancing were apparent. Appointment was efficient and completed in a timely fashion.
Everyone was nice, professional and Corona virus careful.
This was my first time seeing Dr. Hernandez. She was absolutely delightful to see.
Excellent communication with Dr. Runk.
Dr. Hernandez listened to my concerns and acted in a timely manner. Very professional. Very caring.
This office is a well oiled machine! Everyone is in sync with each other and they are super professional!
Even though, there is a pandemic. I felt safe in office. Dr. Runk is awesome and takes good care of her patients. All of the staff was professional, nice, and everybody had on mask and social distanced when possible.
Just a very well organized 6 month after surgery event.
Outstanding service when I had my mammogram and I am very pleased with Dr. Runk. She is very professional, kind and cares a lot for her patients.
Friendly staff, professional, efficient, caring procedures shown to meet the needs of the patient.
Lydia is always on time, professional and makes me feel like family!
Everyone is so warm and caring and goes out of their way to make the visit easy even with all of the COVID protocols.
The transitioning from waiting room to mammo to waiting room to doctor to exit was very streamlined. Ran very smoothly.
The customer service was great. Everyone was friendly.
First time meeting Dr. Hernandez. For 15 years I saw Dr. Karen Columbus. I was very comfortable and confident with Dr. Hernandez.
Highly satisfied with the explanation of my condition and felt as though I was in the best of hands.
Positive staff. Imaging and processing went efficiently.
Very caring and patient orientated!
Dr. Hernandez is caring and compassionate toward her patients.
All staff were friendly and I was in and out quicker than ever.
The staff is very friendly and helpful. They make you feel comfortable.
I was in and out quickly and left knowing my report was good. Can't get any better than that.
A shadow was seen on my mammogram. I was immediately taken for an ultrasound which showed it was just a small cyst and nothing to worry about. Dr. Runk was fantastic.
Dr. Runk is an excellent doctor, she's very concerned and cares about her patients.
Dr. Hernandez focuses on her patients bringing her remarkable knowledge and experience to bear to deliver personalized care. She is also very warm, funny, and dispels hesitation to ask questions a patient might feel with a more reserved personality.
Everyone on staff is so professional. I have complete confidence in Dr. Runk's expertise. I love this place. My young friend was just diagnosed with breast cancer so I will make sure I get my mammogram every year. Thank you for making this so easy. I felt very comfortable visiting your center even during a COVID pandemic.
Did not have to wait very long or fill in a lot of paperwork.
Dr. Hernandez made my visit very comfortable. I felt she was very personable and went above what most Doctors do to establish a caring relationship with me.
Everything went smoothly with very little wait time.
I love my Doctor Hernandez. She is patient and understanding. Also very gentle.
Mammogram was quick and painless. Office staff great.
I felt comfortable about the procedure. People there are nice. I did wait a bit the radiologist was behind on reading the films maybe you could have a back up with experience to pitch in.
Everyone was very nice. Moved along quickly and felt safe even with the COVID.
Answered all questions. Very thorough exam. Helpful with getting recommendations for breast tattoos.
Very little waiting time, friendliness of staff, ability to get quick results, expertise and caring of Dr. Runk
Love Dr. Hernandez and her caring and humor.
I trust the quality of the imaging and exam.
Highly organized. Fast check in. Friendly staff.
Good care. Mammogram people are always respectful and caring. Nurses and office personnel are very nice. I was the last patient of the day. No sign of rushing or shortening of the care right through booking my next appointment. Dr. Runk very honest with the problems that COVID has presented. I was pleased to have her feel like she could express her thoughts. She was genuinely concerned about my own experience.
Kindness. Imaging and consult went very smoothly despite pandemic.
Appointment was on time, very quick getting mammogram, radiology reading and seen by Dr Runk. Pam, mamogram tech, is very efficient, kind, gentle and helpful in positioning. Dr. Runk is always very professional, but has great bedside manner. You feel like she is listening to you, she looks you in the eye. I always feel like she is upfront and encourages questions and has the time to listen to you. I never feel rushed.
Good news, starting 10th year cancer-free thanks to early detection and Dr. Runk and Dr. White and team.
Very satisfied with Dr. Runk's care and concern for me.
Was in and out and on my way.
Everyone was kind, personable and professional and made me feel very comfortable.
Have been going to Proscan for 30+ years. Always satisfied.
Dr. Hernandez is always to considerate and caring. She brought me up to date and gave me a high 5 year clear sign.
The office staff was very friendly and professional.
Everything went as scheduled and everyone was great!
I appreciate Dr. Hernandez and her caring attitude. She sent me for additional help that I didn't know existed. She is the best!
Dr. Runk cares about her patients.
Everyone I came in contact with at the breast center was extremely polite, and wanted to make this visit as easy as possible.
Dr. Runk is always very through and is sure to give me all the time I need to answer questions.
Everyone was polite and helpful.
I like that I don't have to be there all day....things move on a quick enough manner.
Safety precautions were taken and I felt very safe. The whole process moved fairly quickly and I was happy with all the staff and their attention to me.
It was well organized and everyone wore their masks and socially distanced. It was 10 month (was supposed to be 6 mo. postop) check because of the COVID-19, (and Dr. Elizabeth Hartman Kuo, my surgeon, had left the practice) so it was my first OV with Dr. Hernandez. I was very satisfied with her as well, to my pleasant surprise, she was attentive, thorough and had a wonderful personality!
Staff and doctor were efficient and pleasant.
Finding correct parking location this year was the start of my satisfactory experience. After checking in with Colleen, process went smoothly...very pleased with the friendliness and professionalism of all the staff members. When I dropped my appointment card, Colleen went above and beyond to send me an email to let me know what had become of it. Thank you.
She is a great doctor.
Everyone is kind and considerate. Gladly answer any questions.
Everyone was great, very friendly and quick service. Thanks for all that you do ladies!
Everyone was professional. I felt well taken care of.
A visit with Dr. Runk is always professional, pleasant, thorough, and timely. She is an active listener to any concerns that I have and provides effective feedback. On my visit I had a good mammogram report and breast exam but I had a terrible case of poison ivy. She listened intently and gave me a prescription that solved my problem. She went a step further to treat my problem and it made my day!
This was the 1st time I had met Dr. Hernandez she was very cordial, thorough and willing to explain things in detail . She was gracious and assured me I could call her if ever I had concerns.
I love Dr. Lydia.
Everyone is always so nice and friendly. The nurse that did my imaging was the best so far. Dr. Runk is always wonderful and so personable. The stress of these situations can't be easy but this office is always amazing.
Everyone was nice. I was seen on time.
Clean, pleasant, knowledgeable and personnel.
From Dr. Runk through all personnel levels who were working with me, they were excellent and efficient.
EVERYONE IS FRIENDLY AND I FEEL LIKE DR. RUNK GIVES ME A VERY THOROUGH EXAM.
Visit was on time. Dr. Runk was efficient and thorough.
Everyone was so professional and caring. I give them an A+.
I was able to get my mammogram results immediately. It really saves a lot of anxiety. I also like Dr. Runk.
The woman who gave me the mammogram was very pleasant and Dr. Runk was her positive and professional self.
Everyone you talked to was so personable. I felt like a person instead of someone being pushed through to get the next patient in. As I was having the procedure, Dr. Runk explained everything in understanding words and it helped calm my nerves a bit.
Satisfied that the procedure is over. Disappointed in several areas. Felt misled that it would not be any big deal, when in fact it was quite painful and uncomfortable. Disappointed that there was no discussion regarding the steps of the procedure, no time to ask questions beforehand or receive that feeling of comfort before it began. I learned more about the procedure from a representative at Mercy than I did in this office. Disappointed that the nurse felt like she was only there for the doctor rather than care for me, especially during COVID when family is not there for support.
Dr. Hernandez was comforting and informative.
[Highly satisfied with] The efficiency of getting me....everything moved so quickly. Love Dr. Runk.
This was my first time with Dr. Runk. She was efficient and thorough. She is clearly knowledgeable. The office staff was also friendly and efficient. My appointment was almost exactly on time.
The appointment went very smoothly and I was pleased with the level of COVID protocols.
Have been seeing Dr. Runk for years. Her office has always operated great and she's awesome.
On time, pleasant personnel, clean location felt SAFE!
Dr. Runk did not rush through my appointment. She took time to catch up with me and spent time listening to my concerns.
Personnel terrific. Getting monogram results immediately is a relief.
Dr. Runk was very personable and caring. I didn't feel like I was on an assembly line.
I appreciate all of the precautions for COVID. The staff is both professional and friendly. Dr. Runk is always thorough and reassuring.
I have been a patient for several years. I had breast surgery about 7 years ago. I love her so much and she does give the best hugs.
All staff is professional, efficient and friendly. I feel I am in good hands there.
Dr. Hernandez was very informative and helpful in calming my nerves.
Doctor Runk took her time listened and gave her opinion.
Nice staff. Knowledgeable doctor.
Staff were extremely helpful, friendly, welcoming and thorough. Dr. Hernandez was wonderful. She is a good listener and determined what she needed to do very quickly. I felt very comfortable and in good hands.
Very friendly and on time with appointment. Many safety precautions in place.
Every person I spoke with was friendly and helpful. Dr. Hernandez is fabulous.
I felt that my situation was very thoroughly evaluated and explained to my satisfaction.
The kindness was overwhelming and I appreciated their honesty and with it the ease at which they presented it.
[Highly satisfied] Because Dr. Hernandez is a fantastic physician and is willing to explain everything to the patient. She is caring and kind. You feel as if you have her total attention when you are with her. Never in a hurry if you still have questions. Best doctor ever.
Dr. Hernandez is just the most calming Dr. I have ever met. Everyone in the office is very nice and they do a great job.
I could get my mammogram, results and see the Dr. all in same visit.
# 1My mammogram was Great! # 2 Dr. Hernandez was Wonderful, as always! # 3 Your staff are personable and helpful!
Everyone was friendly, efficient, and answered all my questions.
They took me in a timely manner, in fact no wait time at all. My mammogram was done by a person who took time to ask questions and made the visit somewhat enjoyable.
Dr. Runk is always very thorough; she asks questions, she asks if I have any questions. She does a very good exam of my breasts.
No wait, staff efficient, waiting room accommodated for social distancing.
It was my first time meeting Dr Hernandez. She is very different than Dr C. Fast-paced, abrupt, confusing. Considering trying another doctor in the practice for my next annual visit.
Dr. Runk has been a huge help and blessing to me since I started on my breast cancer journey!
Great physical and staff!!
Very good experience. Dr. Hernandez was great.
Dr. Runk is amazing and I will always be a patient of hers! She is very thorough with her examinations and tells you if all is well! I always thank her when she is done with her thorough examinations!
Everyone was kind and everything went as expected.
The staff worked me in in a timely manner, all staff was friendly and my time with Dr. Runk is always efficient and pleasant.
Everyone was very nice and efficient. Very little time waiting. A very good experience.
Dr. Hernandez is the best breast surgeon out there. She is so knowledgeable and caring and kind - just the best.
This was my first visit with Dr. Hernandez. I found her to be a warm and compassionate person.
The staff is so warm and welcoming. I was made to feel that I am important and my health is the top priority.
First time I've seen Dr. Runk since Dr. Columbus retired. I found her very pleasant and felt she was a confident physician. Liked her very much.
Staff was great from beginning to end of appointment. Dr. Runk is the best!
Dr. Hernandez is the best! My first time meeting her but have been a patient for years. Previously with Dr. Columbus. Dr. Hernandez took her time explaining everything and even followed up with me on Sunday for final results. Very pleased.
All of the staff are very welcoming.
From the minute I walked in, I felt welcomed, seen & heard.
It was my first encounter with Dr. Runk since Dr. Hartman left the practice. I was pleased and satisfied with her care, friendliness, and professional approach to my care.
Everyone is friendly and professional. The Doctor takes time to answer any questions or concerns you have.
Love Dr. Hernandez, everything is well organized.
Lydia is always highly professional, knowledgeable and genuinely compassionate.
I had no waiting time, which I was so thankful for because of COVID. Everything went smoothly and efficiently. Everyone was extremely friendly and explained what they were doing and why. This was a very good exam, Dr. Runk is a very caring person and so easy to talk too. By the time I got dressed she had my next appointment ready for me and walked me out.
[Highly satisfied] Because I like Dr. Runk, she is very honest and up front with me. The staff is very friendly as well.
All concerns were answered. Explained the diagnosis in detail.
The tech, who conducted the mammogram was very nice and thorough throughout the test. Dr. Runk was also attentive and professional. Since I am moving out of state, she provided me with a computer disk to take to my new doctor.
Very smooth visit from mammogram to MD visit.
On time. All were very pleasant and didn't hurt.
This was my first visit with Dr. Runk as I had always seen Dr. Columbus who has retired.
Thoughtful and caring staff/doctors.
Safety measures in place, quick and easy check in. Professional and compassionate staff.
I felt very safe the entire time. Very little waiting.
Very friendly, efficient staff. Appointment was on time. Dr. Runk is always thorough, doesn't rush through appointment and is willing to answer any questions.
The technician who I had for my mammogram was excellent. Very personable and made me very comfortable during my exam.
Empathetic care provided by all involved.
Everyone was very friendly and the Doctor was amazing. She explained everything to me in depth.
No problems, easy in and out, good care.
Care, precision, follow through that very day.
I was a patient of Dr. Columbus, who retired. Dr. Columbus saw me through my breast cancer diagnosis and treatment 10 years ago. It's hard to then have a change of provider, but I felt Dr. Hernandez was very gentle, thorough, encouraging, open and honest. I was quite pleased.
Friendly. Not rushed. Caring.
I received my mammogram then met with Dr. Hernandez who had the results right away. I like that.
Everyone was incredibly kind and sensitive to the situation. Dr. Hernandez went out of her way to show me the images and explain everything to me. She took extra time to make sure I felt comfortable with the tests and results.
Easy x-ray - very nice staff.
Staff was great, detailed directions to facility, and I loved that their ultrasound was onsite.
Doctor was not respectful of my decision to not continue treatment for breast cancer and used scare tactic to say she wouldn't be able to help me if the cancer returned.
Friendly staff, talked through each step of the procedure.
Love my doctor, great staff, kindness, efficiency.
Dr. Hernandez is very positive, professional and uplifting.
Staff was very professional and provided excellent care. Dr. Runk provides excellent care as does the entire staff.
Appointment time was kept. Staff doing mani was very professional and helpful.
All involved we're efficient.. friendly..caring..prompt
My mammogram was pretty fast after I arrived. It was quickly read and determined I needed more pictures. Dr Runk came in after the second ones were read with good news. She is always nice and efficient. I was out in an hour!!!!
Office was clean and friendly
Short wait, respectfully treated by staff members. Dr. Runk was very friendly as usual and answered all my questions and concerns nicely.
This was my first visit with Dr. Dianne Runk and I immediately felt at ease. Her knowledge and experience were quite evident as we talked, she answered my questions in detail and gave a thorough follow up exam. She's a Keeper! I was pleased that I received an immediate reading of my test by Dr. George Wagner. I appreciated knowing the results before leaving....May I also comment on her staff. The receptionist welcomed me warmly, there was no wait time, and throughout the visit I was treated with respect by everyone. Her nurse while being very professional and efficient was friendly and reassuring as she explaining the procedures of my visit. I must compliment the technician who took several views for most accurate reading and was most skillful. In fact, I told her it was the least painful mammogram I had ever had! My thanks to Dr. Runk and her Staff!
I just love Dr. Runk. She puts all my fears at ease.
Dr. Runk is always personable. I am so glad she was on my survivor team!!
My ultrasound tech was very friendly and professional. Dr. Hernandez was professional and caring as always. They both took the time to answer all of my questions and make sure that I was as comfortable as possible.
They make you feel very comfortable and with a sensation of we are here for you, amicable, proficient; everybody is willing to help you when you need it. Very caring special people. Dr. Hernandez is the best doctor I have ever had. I totally adore her!!
I had a bad experience with the receptionist. I had some questions about why my appointment time was changed and her response and response to subsequent questions was rude and offensive.
I always have a good experience.
Everyone wore masks & made me feel safe while there.
Love my doctor...office personnel friendly....
Dr. H. Is very caring and engaged when dealing with me. The office staff is always friendly.
The mammo was a lot easier, and I was very satisfied. Not too rough at all. Also I did not have a long wait. SEE YOU IN A year!!!!
Easy parking, great directions, intake fast, COVID considerate, everyone was nice, Dr. Runk thorough and nice.
Dr. Hernandez and staff were wonderful. They put me at ease.
The entire appointment felt rushed. The MA that roomed me was unprofessional and short with me. I felt like I did not receive answers and was given a $360 bill for a 15 minute visit.
I was a new patient to Dr. Hernandez. She talked through recommendations while doing my breast exam, and she talked very fast. I'm the kind of person who feels very vulnerable with the gown on, and I tend to not fully hear what is explained. I prefer the exam be done separate from conversation. I had to go back and ask her to repeat a few things because it's overwhelming to have the exam and conversation at the same time.
I trust Dr. Lydia Hernandez completely - and she answers all my questions and concerns. She is very calm, and knowledgeable and puts my mind at ease. She is a very talented and wonderful doctor!
Excellent staff with a very caring approach.
[Highly satisfied] Because my appointment was timely and without complications. Attention from nurses and doctor were as always of high quality. Dr. Runk and her team are wonderful. I felt save with the COVID-19 protocols in place. Thank you!
Everything went well and was organized properly.
Staff were friendly, efficient, organized. I completely trust Dr. Runk.
Best doctor I ever had. Knows what she's talking about, oh and has the warmest hands ever lol
Lydia is always caring and approachable every time I see her.
I love Doctor Hernandez. She is the best, very knowledgeable and patient.
The mammogram technician was very thorough and Dr. Hernandez is with out a doubt the kindest most caring Doctor I have ever met. She is genuinely concerned about the whole person, and gives you plenty of time during your exam.
Everyone was just great.
Dr. Hernandez gave very detailed evaluation and was very upbeat and pleasant!
Dr. Dianne Runk was very caring and compassionate.
It was quicker. Not so much waiting.
Mammography was timely and technician was very professional. Dr. Hernandez was, as always, very thorough and personable.
Dr. Runk and her nurse Jody were very professional and caring.
Dr. Hernandez is very caring and helpful. The ultrasound tech was very welcoming and kind.
Dr. Hernandez and her colleagues were most efficient, respectful, informative and friendly.
Dr. Runk is very thorough and explains everything very well. She is also very patient when answering questions.
Dr. Hernandez is fantastic! The staff is always helpful and extremely nice. I couldn't ask for a better experience.
Very efficient, was put at ease. Went quickly.
My first visit with Dr. Hernandez; formerly with Dr. Columbus. Dr. Hernandez was stellar! So friendly, so welcoming, so knowledgeable. She gave me lots of detail about my own condition.
Very thorough visit. She answered all of our questions. Very professional.
This was my first time meeting with Dr. Hernandez. Dr. Columbus was my physician before she retired. I appreciated Dr. Hernandez bedside manner and easy going attitude.
Dr. Hernandez was absolutely fabulous and despite my anxiety, made me feel very comfortable. Also, all of her staff were professional and friendly.
Always made sure I was welcome; Dr. Hernandez and techs and office staff are very warm and friendly.
Dr. Hernandez is fantastic; the office staff is friendly and helpful. The appointment went very smooth.
As always everyone treated me with tender care and answered all my questions. I feel confident that I will be safe for another year. Thanks to everyone.
Appointment was completed within an hour time frame. Staff were very professional and friendly.
COVID protocols were followed; there was not a long wait; everyone was kind and helpful.
I truly love Dr. Hernandez. She listens and addresses all of my concerns. She is very thorough and she cares.
Everyone is respectful and nice, and it didn't take long! Also, Dr. Hernandez is always personable and kind.
My first visit with Dr. Hernandez was great!
I did not tell them when I made the appointment that I felt a lump, but they were very nice and did all they had to to address my problem.
Right on time for appointment...no wait.
Very organized routine to check in followed by proscan followed by exam.
I have been coming to this office for many years. I started when the office was across from Jewish Hospital in Kenwood. Many years ago found a problem when I had a mammogram in the mobile unit, saw a doctor at Cincinnati Breast Surgeons, the area was removed and have been coming back each year. Do have a family history of Breast Cancer.
Everyone was very nice and professional at my visit. I did not have to wait very long and they did an excellent job with my mammogram.
Short wait. Good location. Expertise and experience of the Doctor.
[Highly satisfied with] Flow of visit. No long wait, COVID friendly.
Dr. Runk was very professional in explaining the procedure. I felt that I and my care mattered.
Dr. Runk giving me that reassurance that everything is going to be ok and when you come for a mammogram you are always scared and worried that something may be found. But to have her come in the room knowing that she looked over the films too and you trust her is a sigh of relief and peace of mind, to see her smile and confidence she has with her work and you can trust her.
Dr. Runk personally came to the waiting room to get me for the procedure and walk me to the door when leaving. She explained every detail of the procedure. Dr. Runk's kindness and professionalism made me feel more comfortable.
The office staff was extremely welcoming and put me at ease. The mammogram technician was personable and explained everything in detail.
Dr. was thorough, interactive reduced my initial stress of our first visit.
When I arrived at the office there was no one at the front desk to check me in. I went over to the mammogram office to start the check-in process and then had to return to the office when someone arrived to check me in. This was a bit inconvenient.
Best nurses and staff. Dr. Runk is the BEST!!!!!!
I felt the exam was very thorough, Dr. Runk was new to me and I found her very kind and good bedside manners.
The staff was professional but friendly and as always Dr. Runk was great. I have complete faith in her.
Everyone was real friendly and my appointment went very quick.
Everything was done in a timely and professional manner. I received my results of the mammogram while I was there. The doctor personally called me when the radiologist made a mistake by calling me to say I needed to come back for more imaging.
Very routine - in and out.
The mammogram was timely followed by Dr. Hernandez visit, who is very caring. Never felt rushed and answered all my questions.
I was a patient of Dr. Columbus and was not sure if I would like Dr. Hernadaz but she was very good.
Very short meeting with the doctor. I had not seen Dr. Runk before because I had been a patient of Dr. Columbus. I would have felt better if she had spent a few more minutes and I had been able to ask a few questions. I waited 30 minutes in the patient room for a few minutes with the doctor.
Meeting Dr Hernandez for the first time since Dr Columbus retired. She was very pleasant and ansered all of my questions.
All the staff were very efficient and caring.
I thought the process was speedier than my last few visits. I felt that the doctor listened to my concerns.
I was treated with respect. There were apologies for the short time I had to wait. Very caring staff.
Technicians were wonderful, kind, caring, and as gentle as possible.
Very satisfied with my experience from arriving too early and they fit me in. From the mammogram technician, Dr. Runk's nurse and Dr. Runk. All making me feel very comfortable. I have and will continue to recommend this practice. Very pleased.
I appreciate getting my mammogram on the same day as my visit with the physician. I have been a patient of Dr. Columbus's for many years. This was my first visit with Dr. Runk. My experience with Dr. Runk was positive; she did a thorough exam which I appreciated. She also gave me a letter stating that my mammogram was normal which I also appreciated.
Courteous and competent staff. Good safety measures. Quick service.
The front desk staff was kind. Dr. Runk always makes me feel comfortable and confident in her evaluation of my breasts.
Technician was excellent and I got in and out quickly.
Dr. Hernandez and staff make you feel like you are visiting with friends. They are kind and caring.
Everyone was very professional and nice and I got good news.
I was treated with respect. It was a very caring experience with Courtney and the person she was training, and Dr. Runk. Dr. Runk is the best!
Dr. Hernandez is great, love her...would follow her anywhere. I trust her with my life.....staff is good.
I actually went early by mistake. I was seen regardless very quickly. I love Dr. Runk and her staff.
First visit with Dr. Runk and I did not know what to expect. So, I was impressed with her. She was very thorough and it was great to get a letter with the results while at the office!
Nice, quick, and very professional.
First time I had been to this location - everyone was very friendly and helpful.
I am confident that I am getting the best care, from the office staff to Dr. Runk.
Adherence to COVID safety measures. Shorter wait times than usual. Kind, thoughtful, efficient staff.
Dr. Hernandez is one of my favorite doctors and I appreciate the care she gives me.
Everyone was nice and helpful. Dr. Hernandez is the best doctor around.
The hospital team made me feel at ease during my exam. The team was efficient, I didn't spend hours getting my exam. I felt my exam was very thorough.
[Highly satisfied with] Care from Dr. Runk and the imaging technicians.
Very polite and courteous.
Very professional staff would highly recommend.
Every person from receptionist, to the tech, to the MA or nurse, to Dr. Runk, could not have been nicer or more professional. Each one eased my fears and anxiety. I highly recommend them to everyone I know. I couldn't thank them enough.
This location is close to me. They are very efficient and I get in and out in good time.
Always have a great experience when I go for my yearly visit.
I went to a breast clinic for many years in Rochester, NY. When I moved to NC I could not find one. I am so happy to have found Dr. Hernandez and again feel confident I am in good hands.
#1 reason for high satisfaction is Dr. Lydia Hernadez. She is highly inteligent, trusted, dedicated, personable.... Dr. Hernadez also has a strong, positive reputation out in the community.
Clean, friendly, professional, thorough.
I did not have to wait long and the doctor was friendly and knowledgeable.
The doctor was able to see me the same day I called, Dr. Runk is very thorough and reassuring.
Quick in and out with tremendous care for social distancing.
The staff was very friendly!
Dr. Runk was extremely thorough and detailed in her explanation of what the possibilities of treatment might be. She has taken time to call in the evenings to update test results and proceed with next steps. I appreciate her approach to relaying information and communication.
Dr. Runk has been taking care of me for 20 years. She and her staff are exceptionally dedicated professionals.
Everyone was kind and knew what they were doing which made the patient feel secure and confident.
Didn't take too long to get things done and see Dr. Hernandez and I got good results and I'll see you in 2 years.
I have been going there for many years to see Dr. Columbus. Upon Dr. Columbus's retirement this was my first time to visit with Dr. Hernandez. I found her to be very kind, reassuring and made me feel immediately at ease. I was very grateful.
Got into my appointment early, tech was professional. Dr. Runk was caring and professional.
Dr. Hernandez and the entire staff are wonderful.
The staff was very friendly and knowledgeable in the procedure that I had. They were very conscious in following the COVID procedures.
The office staff and my doctor were pleasant and kind, and my doctor does a super job of explaining the test results to me.
Staff was both professional and very extremely caring.