Dr Hernandez is wonderful
Staff was very friendly. Dr Runk was awesome...she answered all of my questions and never made me feel rushed!
I was seen very close to my scheduled time and didn't have long wait between the mammogram and seeing the Dr.
Everyone is friendly and knowledgeable. They always make the experience the best it can be. Dr. Runk is very kind and thorough.
Everything on time. Everyone very professional and caring.
The appointment was easy to get (short wait), the staff were able to obtain the records for my visit, I was seen promptly, and Dr. Hernandez answered all of my questions.
Staff professional. No wait time. Dr. Rink is the best.
I didnt have to wait long. Everyone was very friendly. I was in and out in no time.
My appt was timely & Dr was very professional
The staff was very polite and professional. Didn't have to wait for my mammogram and see Dr. Runk.
This is a very efficient practice. Love that I get immediate results of mammo and I enjoy the staff and Dr. Hernandez
Was taken back from waiting room quickly then seen by doctor quickly as well. Had ultra sound then back in exam room while ultra sound was read quickly and saw doctor again for results. Was called same evening with additional results of a fluid biopsy which were good.
Didn't have to wait very long
Seen in a timely fashion. Everyone was cordial and friendly (these follow-up visits always make me nervous). Protocols were in place to keep patients and staff safe. I was able to get the results of my mammogram before I left the office.
pleasant and professional staff members
Greeted by a friendly courteous smile. My paperwork for review was handled quickly and without a glitch.
For an appointment that is not one to look forward to, the overall experience made it much easier to endure. Staff was friendly and Dr. Hernandez is always a very caring, pleasant Dr.
Dr. Runk is a highly skilled physician, well respected. Examination was thorough. Dr. Runk listened respectfully to my questions, concerns.
Did not wait long and when I was in with the doctor I was not rushed and all my questions were answered. Good experience.
Dr. Runk is interested in what her patients have to say about their health concerns and talks with the patient about those concerns. She makes the patience feel as comfortable as possible during the exam.
It was very thorough and I felt safe with the COVID precautions taken.
Efficient and good COVID protocols.
Nice facility. Friendly and Efficient staff. Offered newer mammogram technology.
Everyone was courteous and seemed to be very thorough.
Very orderly, very few minutes spent waiting.
Dr. Hernandez exhibits such caring and kindness. She is incredibly patient focused. Best doctor ever!
Dr. Runk always takes time to answer questions and concerns that I have. She never seems rushed. When I leave the office, I feel that all of my questions and concerns have been addressed.
Friendly staff clean facility.
The staff was so very professional. I felt at ease with the whole experience. Thank you.
This was my last appointment with Dr. Hernandez. I have been a patient for 14 years as a high risk BRAC2 gene carrier. I finally had a mastectomy with reconstruction this summer. I am grateful for all her years of care for me.
No wait, very professional treated very respectful and received results quickly. Thank you.
Dr. Runk goes above and beyond. Truly a healer who I respect above all other physicians.
Dr. Runk does a very complete through exam. Very trusting in her care.
My wait time was short. The girl who did my mammogram and Dr. Runk's assistant who came in before Dr. Runk were both very friendly and personable. I forgot to mention that to Dr. Runk. I wanted to mention that because so many times when you go to doctors' offices they just stick you in a room and leave. I was very satisfied with my visit!!!
My question was answered!
She explained everything. She made sure we understood and answered all our questions. We felt comfortable with treatments planned.
I was fitted into Dr. Hernandez schedule at the spur of the moment.
Dr. Hernandez was very aggressive in addressing the problem and gave me positive feedback and data.
As busy as I know she is, Dr. Runk always takes the time to make you feel comfortable and that she is truly concerned with your well being and care.
X-ray tech was friendly and respectful , put me at ease.
Staff is courteous and Dr. Runk is patient and answers all your questions.
Dr. Runk is an incredible doctor! I know she cares about me and my health. She always puts me at ease.
The person that did my mammogram was awesome. So thoughtful and friendly and efficient. I think her name was Shelly, but not sure.
Dr. Hernandez is very thorough in her explanations. The staff are courteous and helpful.
Because I am healthy, everybody is friendly, I didn't have to wait long. Everything is very clean ad desinfected.
My time during the appointment was well used. I had very little waisted time waiting for the mammogram or swing the doctor. I didn't feel rushed. If I had a question, time was taken to answer it.
Everyone was kind and caring. My wait time was short. Everything and everyone was efficient.
The whole experience was handled professionally and in a timely manner.
Awesome Doctor, explained everything.
The entire visit was seamless and efficient. There were no long waits anywhere in the process and my results were delivered immediately.
The office was very clean, the receptionist was extremely kind and efficient, I waited less than 5 minutes to be taken back to my room, I waited less than 10 minutes to see Dr. Hernandez, and she, as always, was very kind, answered all of my questions, never rushed me, but also very efficient. I have always had great experiences here.
Dr. Hernandez always put me at ease.
All of the employees at ProScan were friendly. The mammogram technician helped to calm my anxiety. I cannot say enough about Dr. Hernandez. She is compassionate, understanding, and patient. These appointments always heighten my anxiety, and she takes the time to explain and answer all of my questions.
I love Dr. Hernandez, she and all the staff are very caring!
Smooth and convenient process.
Dr. Hernandez is very thorough and kind. I trust her thoughts and expertise!
During this Covid-19 time, every precaution was taken and felt very relieved. The staff is always kind and wonderful.
Dr. Hernandez was kind, very informative and did not seem rushed. She answered my questions and addressed my concerns.
No long wait. All team members were very friendly and professional.
The office staff were very courteous and professional. Dr. Runk was so very kind, patient and friendly.
Everyone was warm and friendly. My visit went fast and I felt safe
Friendly, efficient staff. Short wait time.
I liked the structured process for dealing with COVID guidelines and maintaining my safety while still completing the yearly mammogram and visit with Dr. Hernandez.
Excellent care and appointment time was accurate. No long wait.
Dr. Hernandez is a wonderful, caring doctor.
[Highly satisfied?] Yes. I believe the lady's name was Anita who did my mammogram and she was excellent. So kind and informative. My visit with Dr. Runk was pleasant as usual. Great staff.
Friendly, professional staff. I always appreciate Dr. Runk. She is very personable and easy to talk to.
Very quick and professional.
I was finally glad to see a doctor, because I was supposed to go in June.
I forgot my insurance card but the person at the check in was very patient and helpful until resolved. There was no waiting period and the mammogram was as pleasant as it could be. As for Lydia Hernandez, what can I say, I absolutely love her.
Dr. Hernandez was extremely patient, kind, and sincere. I truly appreciate her expertise and care!
My technician for the mammogram was excellent. I always enjoy seeing Dr. Runk. I appreciate the care and expertise she gives me. I appreciate the caution taken in regard to the Covid virus.
Visit with Dr. Runk was thorough and I was in and out quickly!
Not many people in the office. Everyone is kind and got done quick.
Dr. Runk is always very efficient, professional, and kind. She answers all questions and takes the needed time the patient needs.
Efficient, professional, and caring...
Attentiveness of physician - something I have come to expect at this location even when the physician I have seen is new to me though not to the practice.
All of the COVID procedures were followed. Everyone was helpful.
Very thorough. Efficient. On time.
Dr. Hernandez followed up and contacted me multiple times letting me know she was trying to get my imaging due to a system error. I could tell she really cares about her patients!!!
All the nurses and anesthesiologists were very kind and helpful during my surgery. Dr. Runk took the time to explain everything that she was going to do and after she had done the surgery, to both my husband and me. I have been in very little pain since having the procedure done. Thank you to everyone who made this a pleasant experience for me.
I have been a patient of Dr. Runk's for the past 9 years. She has always been kind, caring and time efficient. I have recommended her to several friends or family. They were very happy with their decision too.
Pandemic guidelines were followed (masking, social distancing). I felt very safe. The visit was thorough but I did not have to spend a lot of time in the Women's Center. I appreciated that.
As always everyone was kind and efficient.
Dr. Lydia is thorough and kind. Mamo tech was very nice and easy to converse with.
Office staff were very kind and accommodating, didn't have to wait to get attended to. Dr. Hernandez was very kind and gracious took time for her examination and took time to talk to me and not hurry me out the door.
Everyone is always kind, polite, professional, and welcoming.
[Highly satisfied] Because there was an area of concern on my left mammogram and after several more pictures it was determined that it wasn't anything serious.
Did not have to sit in my car. Efficient check in. Social distancing.
Doctor Hernandez is absolutely incredible. Very caring and knowledgeable. Love her!
Dr. Runk is very thorough with the exam. Staff is very friendly.
Staff is friendly and caring.
Met Dr. Runk for the first time and she was very pleasant and provided a thorough breast exam and asked good questions to identify any possible flags. My original surgeon was Dr. Columbus, then Dr. Hartman who left practice and team scheduled me with Dr. Runk whom will assume me as a patient.
All COVID procedures followed. Seen on time.
Every step in the process was pleasant and stress-free. Staff and the physician were caring, informative and reassuring. Excellent care!
On time. Friendly people. Following COVID guidelines. Like my Doctor.
Dr. Runk was very nice and thorough.
The staff at the reception desk was very friendly. I had no wait time. Easily checked in and then went across the hall for my mammogram.
Very professional yet personal.
Front desk staff very friendly and efficient. Dr. Hernandez is extremely kind and made me feel comfortable. She treated my concerns with respect and was very transparent about the procedure and next steps.
Well organized, friendly, prompt.
On time, safe and very informative.
Dr. Hernandez is caring and compassionate.
Doctor was very thorough. Staff was friendly. Appointment was right on time.
Office staff was very friendly.
Dr. Runk appears to be an excellent physician but she goes above and beyond either her kindness and compassion. Her staff also carry on with this. They are the best.
Efficient, fast, friendly staff, thorough.
It was pretty much as expected. Have been going there 10 years.
My mom passed away after a 27-year battle with breast cancer. It's always in the back of my mind. This visit is never an easy appointment. Normally, I feel anxious and sweaty and quite honestly, nauseous. At this last appointment, the wonderful lady who did my mammogram was just what I needed! She was amazing - so friendly, calm and easy to be in the room with. Our conversation was lively (I can't tell you a single thing we spoke about...I get that nervous!) and flowed continuously. Once I got back to see Dr. Runk, my wait was short. Dr. Runk is always polite, answers any questions I have and never makes me feel rushed. After getting my mammogram and waiting on pins and needles, Dr. Runk starts with "everything looks good". She doesn't make me wait...that's important! I need to make a connection when talking to/with my doctors...Dr. Runk makes it easy to make that connection, because she allows it and even encourages it. I know that I'm in the right place to get the best care, diagnostics and support.
I really like that I can get my mammo and doctor visit all at the same time.
Dr. Runk is the best. I've been impressed with her & her office since I started seeing her in 2003 for breast cancer.
Everything just runs smooth.
I didn't have to wait long and everyone was very respectful of taking precautions during COVID.
Everything went smoothly. I met Dr. Runk for the first time. I was a patient of Dr. Columbus.
Highly professional treatment. Courtesy and compassion demonstrated by everyone I encountered.
Staff and Dr. Runk were very caring and professional.
I ESPECIALLY loved the young lady who did my mammogram! She was great! I liked being the only one in the waiting room, then only one other.
The technician who performed my mammogram was so very caring, positive and thorough!! I also think Dr. Runk is the best at what she does and appreciate her talent and advice in my care.
It was fast, staff was polite and Dr. Hernandez is very sweet and kind.
I love having the mammogram and then having the doctor review it and KNOW RIGHT AWAY if all is well.
Both the mammogram technician and Dr. Runk were very personable. Services were timely, so I did not have to wait a long time.
The tech who performed my mammogram was excellent - very good at communicating and caused the least amount of discomfort possible. Dr. Runk's exam was thorough and I left feeling satisfied with the whole event.
I always feel that Dr. Hernandez cares about me and my well being. I am so impressed with her true interest in me and my medical issues. Sanitizing and distancing were apparent. Appointment was efficient and completed in a timely fashion.
Everyone was nice, professional and Corona virus careful.
This was my first time seeing Dr. Hernandez. She was absolutely delightful to see.
Excellent communication with Dr. Runk.
Dr. Hernandez listened to my concerns and acted in a timely manner. Very professional. Very caring.
This office is a well oiled machine! Everyone is in sync with each other and they are super professional!
Even though, there is a pandemic. I felt safe in office. Dr. Runk is awesome and takes good care of her patients. All of the staff was professional, nice, and everybody had on mask and social distanced when possible.
Just a very well organized 6 month after surgery event.
Outstanding service when I had my mammogram and I am very pleased with Dr. Runk. She is very professional, kind and cares a lot for her patients.
Friendly staff, professional, efficient, caring procedures shown to meet the needs of the patient.
Lydia is always on time, professional and makes me feel like family!
Everyone is so warm and caring and goes out of their way to make the visit easy even with all of the COVID protocols.
The transitioning from waiting room to mammo to waiting room to doctor to exit was very streamlined. Ran very smoothly.
The customer service was great. Everyone was friendly.
First time meeting Dr. Hernandez. For 15 years I saw Dr. Karen Columbus. I was very comfortable and confident with Dr. Hernandez.
Highly satisfied with the explanation of my condition and felt as though I was in the best of hands.
Positive staff. Imaging and processing went efficiently.
Very caring and patient orientated!
Dr. Hernandez is caring and compassionate toward her patients.
All staff were friendly and I was in and out quicker than ever.
The staff is very friendly and helpful. They make you feel comfortable.
I was in and out quickly and left knowing my report was good. Can't get any better than that.
A shadow was seen on my mammogram. I was immediately taken for an ultrasound which showed it was just a small cyst and nothing to worry about. Dr. Runk was fantastic.
Dr. Runk is an excellent doctor, she's very concerned and cares about her patients.
Dr. Hernandez focuses on her patients bringing her remarkable knowledge and experience to bear to deliver personalized care. She is also very warm, funny, and dispels hesitation to ask questions a patient might feel with a more reserved personality.
Everyone on staff is so professional. I have complete confidence in Dr. Runk's expertise. I love this place. My young friend was just diagnosed with breast cancer so I will make sure I get my mammogram every year. Thank you for making this so easy. I felt very comfortable visiting your center even during a COVID pandemic.
Did not have to wait very long or fill in a lot of paperwork.
Dr. Hernandez made my visit very comfortable. I felt she was very personable and went above what most Doctors do to establish a caring relationship with me.
Everything went smoothly with very little wait time.
I love my Doctor Hernandez. She is patient and understanding. Also very gentle.
Mammogram was quick and painless. Office staff great.
I felt comfortable about the procedure. People there are nice. I did wait a bit the radiologist was behind on reading the films maybe you could have a back up with experience to pitch in.
Everyone was very nice. Moved along quickly and felt safe even with the COVID.
Answered all questions. Very thorough exam. Helpful with getting recommendations for breast tattoos.
Very little waiting time, friendliness of staff, ability to get quick results, expertise and caring of Dr. Runk
Love Dr. Hernandez and her caring and humor.
I trust the quality of the imaging and exam.
Highly organized. Fast check in. Friendly staff.
Good care. Mammogram people are always respectful and caring. Nurses and office personnel are very nice. I was the last patient of the day. No sign of rushing or shortening of the care right through booking my next appointment. Dr. Runk very honest with the problems that COVID has presented. I was pleased to have her feel like she could express her thoughts. She was genuinely concerned about my own experience.
Kindness. Imaging and consult went very smoothly despite pandemic.
Appointment was on time, very quick getting mammogram, radiology reading and seen by Dr Runk. Pam, mamogram tech, is very efficient, kind, gentle and helpful in positioning. Dr. Runk is always very professional, but has great bedside manner. You feel like she is listening to you, she looks you in the eye. I always feel like she is upfront and encourages questions and has the time to listen to you. I never feel rushed.
Good news, starting 10th year cancer-free thanks to early detection and Dr. Runk and Dr. White and team.
Very satisfied with Dr. Runk's care and concern for me.
Was in and out and on my way.
Everyone was kind, personable and professional and made me feel very comfortable.
Have been going to Proscan for 30+ years. Always satisfied.
Dr. Hernandez is always to considerate and caring. She brought me up to date and gave me a high 5 year clear sign.
The office staff was very friendly and professional.
Everything went as scheduled and everyone was great!
I appreciate Dr. Hernandez and her caring attitude. She sent me for additional help that I didn't know existed. She is the best!
Dr. Runk cares about her patients.
Everyone I came in contact with at the breast center was extremely polite, and wanted to make this visit as easy as possible.
Dr. Runk is always very through and is sure to give me all the time I need to answer questions.
Everyone was polite and helpful.
I like that I don't have to be there all day....things move on a quick enough manner.
Safety precautions were taken and I felt very safe. The whole process moved fairly quickly and I was happy with all the staff and their attention to me.
It was well organized and everyone wore their masks and socially distanced. It was 10 month (was supposed to be 6 mo. postop) check because of the COVID-19, (and Dr. Elizabeth Hartman Kuo, my surgeon, had left the practice) so it was my first OV with Dr. Hernandez. I was very satisfied with her as well, to my pleasant surprise, she was attentive, thorough and had a wonderful personality!
Staff and doctor were efficient and pleasant.
Finding correct parking location this year was the start of my satisfactory experience. After checking in with Colleen, process went smoothly...very pleased with the friendliness and professionalism of all the staff members. When I dropped my appointment card, Colleen went above and beyond to send me an email to let me know what had become of it. Thank you.
She is a great doctor.
Everyone is kind and considerate. Gladly answer any questions.
Everyone was great, very friendly and quick service. Thanks for all that you do ladies!
Everyone was professional. I felt well taken care of.
A visit with Dr. Runk is always professional, pleasant, thorough, and timely. She is an active listener to any concerns that I have and provides effective feedback. On my visit I had a good mammogram report and breast exam but I had a terrible case of poison ivy. She listened intently and gave me a prescription that solved my problem. She went a step further to treat my problem and it made my day!
This was the 1st time I had met Dr. Hernandez she was very cordial, thorough and willing to explain things in detail . She was gracious and assured me I could call her if ever I had concerns.
I love Dr. Lydia.
Everyone is always so nice and friendly. The nurse that did my imaging was the best so far. Dr. Runk is always wonderful and so personable. The stress of these situations can't be easy but this office is always amazing.
Everyone was nice. I was seen on time.
Clean, pleasant, knowledgeable and personnel.
From Dr. Runk through all personnel levels who were working with me, they were excellent and efficient.
EVERYONE IS FRIENDLY AND I FEEL LIKE DR. RUNK GIVES ME A VERY THOROUGH EXAM.
Visit was on time. Dr. Runk was efficient and thorough.
Everyone was so professional and caring. I give them an A+.
I was able to get my mammogram results immediately. It really saves a lot of anxiety. I also like Dr. Runk.
The woman who gave me the mammogram was very pleasant and Dr. Runk was her positive and professional self.
Everyone you talked to was so personable. I felt like a person instead of someone being pushed through to get the next patient in. As I was having the procedure, Dr. Runk explained everything in understanding words and it helped calm my nerves a bit.
Satisfied that the procedure is over. Disappointed in several areas. Felt misled that it would not be any big deal, when in fact it was quite painful and uncomfortable. Disappointed that there was no discussion regarding the steps of the procedure, no time to ask questions beforehand or receive that feeling of comfort before it began. I learned more about the procedure from a representative at Mercy than I did in this office. Disappointed that the nurse felt like she was only there for the doctor rather than care for me, especially during COVID when family is not there for support.
Dr. Hernandez was comforting and informative.
[Highly satisfied with] The efficiency of getting me....everything moved so quickly. Love Dr. Runk.
This was my first time with Dr. Runk. She was efficient and thorough. She is clearly knowledgeable. The office staff was also friendly and efficient. My appointment was almost exactly on time.
The appointment went very smoothly and I was pleased with the level of COVID protocols.
Have been seeing Dr. Runk for years. Her office has always operated great and she's awesome.
On time, pleasant personnel, clean location felt SAFE!
Dr. Runk did not rush through my appointment. She took time to catch up with me and spent time listening to my concerns.
Personnel terrific. Getting monogram results immediately is a relief.
Dr. Runk was very personable and caring. I didn't feel like I was on an assembly line.
I appreciate all of the precautions for COVID. The staff is both professional and friendly. Dr. Runk is always thorough and reassuring.
I have been a patient for several years. I had breast surgery about 7 years ago. I love her so much and she does give the best hugs.
All staff is professional, efficient and friendly. I feel I am in good hands there.
Dr. Hernandez was very informative and helpful in calming my nerves.
Doctor Runk took her time listened and gave her opinion.
Nice staff. Knowledgeable doctor.
Staff were extremely helpful, friendly, welcoming and thorough. Dr. Hernandez was wonderful. She is a good listener and determined what she needed to do very quickly. I felt very comfortable and in good hands.
Very friendly and on time with appointment. Many safety precautions in place.
Every person I spoke with was friendly and helpful. Dr. Hernandez is fabulous.
I felt that my situation was very thoroughly evaluated and explained to my satisfaction.
The kindness was overwhelming and I appreciated their honesty and with it the ease at which they presented it.
[Highly satisfied] Because Dr. Hernandez is a fantastic physician and is willing to explain everything to the patient. She is caring and kind. You feel as if you have her total attention when you are with her. Never in a hurry if you still have questions. Best doctor ever.
Dr. Hernandez is just the most calming Dr. I have ever met. Everyone in the office is very nice and they do a great job.
I could get my mammogram, results and see the Dr. all in same visit.
# 1My mammogram was Great! # 2 Dr. Hernandez was Wonderful, as always! # 3 Your staff are personable and helpful!
Everyone was friendly, efficient, and answered all my questions.
They took me in a timely manner, in fact no wait time at all. My mammogram was done by a person who took time to ask questions and made the visit somewhat enjoyable.
Dr. Runk is always very thorough; she asks questions, she asks if I have any questions. She does a very good exam of my breasts.
No wait, staff efficient, waiting room accommodated for social distancing.
It was my first time meeting Dr Hernandez. She is very different than Dr C. Fast-paced, abrupt, confusing. Considering trying another doctor in the practice for my next annual visit.
Dr. Runk has been a huge help and blessing to me since I started on my breast cancer journey!
Great physical and staff!!
Very good experience. Dr. Hernandez was great.
Dr. Runk is amazing and I will always be a patient of hers! She is very thorough with her examinations and tells you if all is well! I always thank her when she is done with her thorough examinations!
Everyone was kind and everything went as expected.
The staff worked me in in a timely manner, all staff was friendly and my time with Dr. Runk is always efficient and pleasant.
Everyone was very nice and efficient. Very little time waiting. A very good experience.
Dr. Hernandez is the best breast surgeon out there. She is so knowledgeable and caring and kind - just the best.
This was my first visit with Dr. Hernandez. I found her to be a warm and compassionate person.
The staff is so warm and welcoming. I was made to feel that I am important and my health is the top priority.
First time I've seen Dr. Runk since Dr. Columbus retired. I found her very pleasant and felt she was a confident physician. Liked her very much.
Staff was great from beginning to end of appointment. Dr. Runk is the best!
Dr. Hernandez is the best! My first time meeting her but have been a patient for years. Previously with Dr. Columbus. Dr. Hernandez took her time explaining everything and even followed up with me on Sunday for final results. Very pleased.
All of the staff are very welcoming.
From the minute I walked in, I felt welcomed, seen & heard.
It was my first encounter with Dr. Runk since Dr. Hartman left the practice. I was pleased and satisfied with her care, friendliness, and professional approach to my care.
Everyone is friendly and professional. The Doctor takes time to answer any questions or concerns you have.
Love Dr. Hernandez, everything is well organized.
Lydia is always highly professional, knowledgeable and genuinely compassionate.
I had no waiting time, which I was so thankful for because of COVID. Everything went smoothly and efficiently. Everyone was extremely friendly and explained what they were doing and why. This was a very good exam, Dr. Runk is a very caring person and so easy to talk too. By the time I got dressed she had my next appointment ready for me and walked me out.
[Highly satisfied] Because I like Dr. Runk, she is very honest and up front with me. The staff is very friendly as well.
All concerns were answered. Explained the diagnosis in detail.
The tech, who conducted the mammogram was very nice and thorough throughout the test. Dr. Runk was also attentive and professional. Since I am moving out of state, she provided me with a computer disk to take to my new doctor.
Very smooth visit from mammogram to MD visit.
On time. All were very pleasant and didn't hurt.
This was my first visit with Dr. Runk as I had always seen Dr. Columbus who has retired.
Thoughtful and caring staff/doctors.
Safety measures in place, quick and easy check in. Professional and compassionate staff.
I felt very safe the entire time. Very little waiting.
Very friendly, efficient staff. Appointment was on time. Dr. Runk is always thorough, doesn't rush through appointment and is willing to answer any questions.
The technician who I had for my mammogram was excellent. Very personable and made me very comfortable during my exam.
Empathetic care provided by all involved.
Everyone was very friendly and the Doctor was amazing. She explained everything to me in depth.
No problems, easy in and out, good care.
Care, precision, follow through that very day.
I was a patient of Dr. Columbus, who retired. Dr. Columbus saw me through my breast cancer diagnosis and treatment 10 years ago. It's hard to then have a change of provider, but I felt Dr. Hernandez was very gentle, thorough, encouraging, open and honest. I was quite pleased.
Friendly. Not rushed. Caring.
I received my mammogram then met with Dr. Hernandez who had the results right away. I like that.
Everyone was incredibly kind and sensitive to the situation. Dr. Hernandez went out of her way to show me the images and explain everything to me. She took extra time to make sure I felt comfortable with the tests and results.
Easy x-ray - very nice staff.
Staff was great, detailed directions to facility, and I loved that their ultrasound was onsite.
Friendly staff, talked through each step of the procedure.
Love my doctor, great staff, kindness, efficiency.
Dr. Hernandez is very positive, professional and uplifting.
Staff was very professional and provided excellent care. Dr. Runk provides excellent care as does the entire staff.
Appointment time was kept. Staff doing mani was very professional and helpful.
All involved we're efficient.. friendly..caring..prompt
My mammogram was pretty fast after I arrived. It was quickly read and determined I needed more pictures. Dr Runk came in after the second ones were read with good news. She is always nice and efficient. I was out in an hour!!!!
Office was clean and friendly
Short wait, respectfully treated by staff members. Dr. Runk was very friendly as usual and answered all my questions and concerns nicely.
This was my first visit with Dr. Dianne Runk and I immediately felt at ease. Her knowledge and experience were quite evident as we talked, she answered my questions in detail and gave a thorough follow up exam. She's a Keeper! I was pleased that I received an immediate reading of my test by Dr. George Wagner. I appreciated knowing the results before leaving....May I also comment on her staff. The receptionist welcomed me warmly, there was no wait time, and throughout the visit I was treated with respect by everyone. Her nurse while being very professional and efficient was friendly and reassuring as she explaining the procedures of my visit. I must compliment the technician who took several views for most accurate reading and was most skillful. In fact, I told her it was the least painful mammogram I had ever had! My thanks to Dr. Runk and her Staff!
I just love Dr. Runk. She puts all my fears at ease.
Dr. Runk is always personable. I am so glad she was on my survivor team!!
My ultrasound tech was very friendly and professional. Dr. Hernandez was professional and caring as always. They both took the time to answer all of my questions and make sure that I was as comfortable as possible.
They make you feel very comfortable and with a sensation of we are here for you, amicable, proficient; everybody is willing to help you when you need it. Very caring special people. Dr. Hernandez is the best doctor I have ever had. I totally adore her!!
I had a bad experience with the receptionist. I had some questions about why my appointment time was changed and her response and response to subsequent questions was rude and offensive.
I always have a good experience.
Everyone wore masks & made me feel safe while there.
Love my doctor...office personnel friendly....
Dr. H. Is very caring and engaged when dealing with me. The office staff is always friendly.
The mammo was a lot easier, and I was very satisfied. Not too rough at all. Also I did not have a long wait. SEE YOU IN A year!!!!
Easy parking, great directions, intake fast, COVID considerate, everyone was nice, Dr. Runk thorough and nice.
Dr. Hernandez and staff were wonderful. They put me at ease.
I was a new patient to Dr. Hernandez. She talked through recommendations while doing my breast exam, and she talked very fast. I'm the kind of person who feels very vulnerable with the gown on, and I tend to not fully hear what is explained. I prefer the exam be done separate from conversation. I had to go back and ask her to repeat a few things because it's overwhelming to have the exam and conversation at the same time.
I trust Dr. Lydia Hernandez completely - and she answers all my questions and concerns. She is very calm, and knowledgeable and puts my mind at ease. She is a very talented and wonderful doctor!
Excellent staff with a very caring approach.
[Highly satisfied] Because my appointment was timely and without complications. Attention from nurses and doctor were as always of high quality. Dr. Runk and her team are wonderful. I felt save with the COVID-19 protocols in place. Thank you!
Everything went well and was organized properly.
Staff were friendly, efficient, organized. I completely trust Dr. Runk.
Best doctor I ever had. Knows what she's talking about, oh and has the warmest hands ever lol
Lydia is always caring and approachable every time I see her.
I love Doctor Hernandez. She is the best, very knowledgeable and patient.
The mammogram technician was very thorough and Dr. Hernandez is with out a doubt the kindest most caring Doctor I have ever met. She is genuinely concerned about the whole person, and gives you plenty of time during your exam.
Everyone was just great.
Dr. Hernandez gave very detailed evaluation and was very upbeat and pleasant!
Dr. Dianne Runk was very caring and compassionate.
It was quicker. Not so much waiting.
Mammography was timely and technician was very professional. Dr. Hernandez was, as always, very thorough and personable.
Dr. Runk and her nurse Jody were very professional and caring.
Dr. Hernandez is very caring and helpful. The ultrasound tech was very welcoming and kind.
Dr. Hernandez and her colleagues were most efficient, respectful, informative and friendly.
Dr. Runk is very thorough and explains everything very well. She is also very patient when answering questions.
Dr. Hernandez is fantastic! The staff is always helpful and extremely nice. I couldn't ask for a better experience.
Very efficient, was put at ease. Went quickly.
My first visit with Dr. Hernandez; formerly with Dr. Columbus. Dr. Hernandez was stellar! So friendly, so welcoming, so knowledgeable. She gave me lots of detail about my own condition.
Very thorough visit. She answered all of our questions. Very professional.
This was my first time meeting with Dr. Hernandez. Dr. Columbus was my physician before she retired. I appreciated Dr. Hernandez bedside manner and easy going attitude.
Dr. Hernandez was absolutely fabulous and despite my anxiety, made me feel very comfortable. Also, all of her staff were professional and friendly.
Always made sure I was welcome; Dr. Hernandez and techs and office staff are very warm and friendly.
Dr. Hernandez is fantastic; the office staff is friendly and helpful. The appointment went very smooth.
As always everyone treated me with tender care and answered all my questions. I feel confident that I will be safe for another year. Thanks to everyone.
Appointment was completed within an hour time frame. Staff were very professional and friendly.
COVID protocols were followed; there was not a long wait; everyone was kind and helpful.
I truly love Dr. Hernandez. She listens and addresses all of my concerns. She is very thorough and she cares.
Everyone is respectful and nice, and it didn't take long! Also, Dr. Hernandez is always personable and kind.
My first visit with Dr. Hernandez was great!
I did not tell them when I made the appointment that I felt a lump, but they were very nice and did all they had to to address my problem.
Right on time for appointment...no wait.
Very organized routine to check in followed by proscan followed by exam.
I have been coming to this office for many years. I started when the office was across from Jewish Hospital in Kenwood. Many years ago found a problem when I had a mammogram in the mobile unit, saw a doctor at Cincinnati Breast Surgeons, the area was removed and have been coming back each year. Do have a family history of Breast Cancer.
Everyone was very nice and professional at my visit. I did not have to wait very long and they did an excellent job with my mammogram.
Short wait. Good location. Expertise and experience of the Doctor.
[Highly satisfied with] Flow of visit. No long wait, COVID friendly.
Dr. Runk was very professional in explaining the procedure. I felt that I and my care mattered.
Dr. Runk giving me that reassurance that everything is going to be ok and when you come for a mammogram you are always scared and worried that something may be found. But to have her come in the room knowing that she looked over the films too and you trust her is a sigh of relief and peace of mind, to see her smile and confidence she has with her work and you can trust her.
Dr. Runk personally came to the waiting room to get me for the procedure and walk me to the door when leaving. She explained every detail of the procedure. Dr. Runk's kindness and professionalism made me feel more comfortable.
The office staff was extremely welcoming and put me at ease. The mammogram technician was personable and explained everything in detail.
Dr. was thorough, interactive reduced my initial stress of our first visit.
When I arrived at the office there was no one at the front desk to check me in. I went over to the mammogram office to start the check-in process and then had to return to the office when someone arrived to check me in. This was a bit inconvenient.
Best nurses and staff. Dr. Runk is the BEST!!!!!!
I felt the exam was very thorough, Dr. Runk was new to me and I found her very kind and good bedside manners.
The staff was professional but friendly and as always Dr. Runk was great. I have complete faith in her.
Everyone was real friendly and my appointment went very quick.
Everything was done in a timely and professional manner. I received my results of the mammogram while I was there. The doctor personally called me when the radiologist made a mistake by calling me to say I needed to come back for more imaging.
Very routine - in and out.
The mammogram was timely followed by Dr. Hernandez visit, who is very caring. Never felt rushed and answered all my questions.
I was a patient of Dr. Columbus and was not sure if I would like Dr. Hernadaz but she was very good.
Very short meeting with the doctor. I had not seen Dr. Runk before because I had been a patient of Dr. Columbus. I would have felt better if she had spent a few more minutes and I had been able to ask a few questions. I waited 30 minutes in the patient room for a few minutes with the doctor.
Meeting Dr Hernandez for the first time since Dr Columbus retired. She was very pleasant and ansered all of my questions.
All the staff were very efficient and caring.
I thought the process was speedier than my last few visits. I felt that the doctor listened to my concerns.
I was treated with respect. There were apologies for the short time I had to wait. Very caring staff.
Technicians were wonderful, kind, caring, and as gentle as possible.
Very satisfied with my experience from arriving too early and they fit me in. From the mammogram technician, Dr. Runk's nurse and Dr. Runk. All making me feel very comfortable. I have and will continue to recommend this practice. Very pleased.
I appreciate getting my mammogram on the same day as my visit with the physician. I have been a patient of Dr. Columbus's for many years. This was my first visit with Dr. Runk. My experience with Dr. Runk was positive; she did a thorough exam which I appreciated. She also gave me a letter stating that my mammogram was normal which I also appreciated.
Courteous and competent staff. Good safety measures. Quick service.
The front desk staff was kind. Dr. Runk always makes me feel comfortable and confident in her evaluation of my breasts.
Technician was excellent and I got in and out quickly.
Dr. Hernandez and staff make you feel like you are visiting with friends. They are kind and caring.
Everyone was very professional and nice and I got good news.
I was treated with respect. It was a very caring experience with Courtney and the person she was training, and Dr. Runk. Dr. Runk is the best!
Dr. Hernandez is great, love her...would follow her anywhere. I trust her with my life.....staff is good.
I actually went early by mistake. I was seen regardless very quickly. I love Dr. Runk and her staff.
First visit with Dr. Runk and I did not know what to expect. So, I was impressed with her. She was very thorough and it was great to get a letter with the results while at the office!
Nice, quick, and very professional.
First time I had been to this location - everyone was very friendly and helpful.
I am confident that I am getting the best care, from the office staff to Dr. Runk.
Adherence to COVID safety measures. Shorter wait times than usual. Kind, thoughtful, efficient staff.
Dr. Hernandez is one of my favorite doctors and I appreciate the care she gives me.
Everyone was nice and helpful. Dr. Hernandez is the best doctor around.
The hospital team made me feel at ease during my exam. The team was efficient, I didn't spend hours getting my exam. I felt my exam was very thorough.
[Highly satisfied with] Care from Dr. Runk and the imaging technicians.
Very polite and courteous.
Very professional staff would highly recommend.
Every person from receptionist, to the tech, to the MA or nurse, to Dr. Runk, could not have been nicer or more professional. Each one eased my fears and anxiety. I highly recommend them to everyone I know. I couldn't thank them enough.
This location is close to me. They are very efficient and I get in and out in good time.
Always have a great experience when I go for my yearly visit.
I went to a breast clinic for many years in Rochester, NY. When I moved to NC I could not find one. I am so happy to have found Dr. Hernandez and again feel confident I am in good hands.
#1 reason for high satisfaction is Dr. Lydia Hernadez. She is highly inteligent, trusted, dedicated, personable.... Dr. Hernadez also has a strong, positive reputation out in the community.
Clean, friendly, professional, thorough.
I did not have to wait long and the doctor was friendly and knowledgeable.
The doctor was able to see me the same day I called, Dr. Runk is very thorough and reassuring.
Quick in and out with tremendous care for social distancing.
The staff was very friendly!
Dr. Runk was extremely thorough and detailed in her explanation of what the possibilities of treatment might be. She has taken time to call in the evenings to update test results and proceed with next steps. I appreciate her approach to relaying information and communication.
Dr. Runk has been taking care of me for 20 years. She and her staff are exceptionally dedicated professionals.
Everyone was kind and knew what they were doing which made the patient feel secure and confident.
Didn't take too long to get things done and see Dr. Hernandez and I got good results and I'll see you in 2 years.
I have been going there for many years to see Dr. Columbus. Upon Dr. Columbus's retirement this was my first time to visit with Dr. Hernandez. I found her to be very kind, reassuring and made me feel immediately at ease. I was very grateful.
Got into my appointment early, tech was professional. Dr. Runk was caring and professional.
Dr. Hernandez and the entire staff are wonderful.
The staff was very friendly and knowledgeable in the procedure that I had. They were very conscious in following the COVID procedures.
The office staff and my doctor were pleasant and kind, and my doctor does a super job of explaining the test results to me.
Staff was both professional and very extremely caring.
My appointment went very smooth. I have been seeing Dr. Hernandez for over 20 years. She is a real joy.
Quick & efficient & safe with COVID procedures in place. Mammogram was good, technician listened to me on pressure. Dr. Hernandez is the most caring, awesome doctor!!!
I got in to get the mammogram within 15 minutes and got my check-up after within 10 minutes. The tech was very professional with the mammogram and Dr. Runk is the best doctor I have ever had.
Dr. Hernandez is wonderful! Very caring. She performed my mastectomy in 2018. I've been seeing her for many years! Her staff is excellent as well.
The mammogram was less painful. Really good, actually. Tech was really nice.
Easy location. Friendly staff. Great doctor.
I di not have to wait at all. Dr. Hernandez is the BEST ! She told me that the Anderson office will be closing and wanted to know if she could help me find another doctor in that area. I told her that I would come to the Red Bank office because I did not want to leave her care.
Like that I can get my mammogram and see Dr Runk immediately after they read my results
Dr Hernandez and staff were extremely professional, polite and genuinely concerned with me individually.
I appreciate getting the preliminary mammogram results with same day visit to Dr Runk.
Very professional staff, nice facility, and good results.
Everyone is kind and efficient. I have nothing but wonderful opinions every visit I have here.
Courtesy of staff. Full attention and professionalism of Dr. Runk. Takes time to listen and explain problems or procedures as needed.
Warm, wonderful and wise is how I would describe Mrs. Hernandez.
Dr Hernedez is the BEST.
I have been a patient of Dr. Hernandez for 16 years. She takes really good care of me, and I'm blessed she came into my life in 2005 when I was diagnosed with breast cancer. She is very professional while also being so connected with her patients.
Not a long wait time. Didn't feel rushed by doctor and Mamo technician.
Always highly satisfied. DR Hernandez called me personally to inform me later about my old file and new images for any changes and concern regarding genetic testing due to my sisters health issues.
On time, friendly, told me the facts immediately without waiting
I liked this location best and will come here from now on.
Timely and felt precautions were taken for COVID-19. Staff is always pleasant and helpful. Doctor always spends enough time to answer my questions.
I feel so comfortable there, everyone is friendly and helpful. It's nice to know when I leave that I have results. Would never go anywhere else.
This is the worst experience with healthcare I've had. The process was designed for the provider and not the patient(the portal, the front office and the exam procedure). It is clear that healthcare reform hasn't made it's way into this practice in the last 10 years. Shared decision making, no. Putting the patient first, no. Clear instructions about paperwork, procedures- no. Patient portal- ridiculous, does not serve the patient. Bed side manner of the provider- awful. Assumptions with out facts- she might as well be a Telehealth provider that just reads a couple of checkboxes and makes a diagnosis.
I have been with Dr. Runk over 21 years and would never think of finding a new Breast Surgeon. This visit was exceptional because it went smoothly and on time. I assume the COVID protocol had something to do with the new procedure.
Safe environment. No waiting. Friendly. Then all was well.
Dr. Runk is the best!!! She puts her patients first and takes spectacular care of them. I would (and HAVE!) recommend her to any of my friends, collegues, and family. There is NO BETTER SURGEON OR PROVIDER. She is surgically superior to any one around. You can't get any one better than Dr. Runk. God bless her and all she does for her patients. God bless her and all she has done for me.
Check in was very efficient, considering the pandemic. Everyone went out of their way to be compliant.
The people at the Breast Center were very nice and efficient as was Dr. Runk.
The schedule runs on time. Nice staff.
Everyone friendly, great visit.
Everyone was very sweet and made me feel i as if they were actually invested in me as a patient.
I love that I got the results from my mammogram right away from Dr. Runk
Dr. Runk was very thorough. This was my first time meeting her. I requested to record her comments at the end of our appt so I could share with my husband and she had no problem with that.
Precautions were taken to ensure safety. I was taken thru each step of the visit in a timely manner. Staff is always caring and positive. Dr. Lydia is thorough, attentive, caring, and friendly.
At this point, I know what to expect of every visit, so it's routine, it's comfortable and the staff is very professional and lovely.
Dr. Runk took the time with me and gave me a thorough exam.
This was my first visit with Dr. Hernandez. I found her to be friendly and compassionate.
[Highly satisfied with] Immediate availability of mammogram & ultrasound equipment and reading.
Very very satisfied. Dr. Hernandez helped me through a very scary time and I have never been so relieved to hear that my mammogram looked great. I can't say enough about what a special person Dr. Hernandez is and how great her staff is.
Everyone was very nice, all my questions were explained and answered.
Thought leader in the industry; skill; top shelf organization all around; devoted to women's health.
Love getting tested, the results and examined by the breast surgeon all in one day. One stop shopping. Walked out with answers (thankfully all good). Overall Time from arrival to departure was 1 hr. Best spent hour of the year for my health.
I love seeing Dr. Runk right after my mammogram.
Appointment was on time staff was friendly and efficient and professional.
Didn't have to wait to see the doctor. Dr. Runk, as always, is very nice. Didn't feel rushed.
Hands down the best doctor I've ever had!
Dr. Runk examined me, quickly determined that the problem was a cyst, and took care of it on the spot. Throughout, she reassured me that I had nothing to worry about. I appreciated her efficiency and empathy.
Everyone was so nice and pleasant and helpful.
The lady that did my x-ray was very good at explaining everything she was doing & very careful to not make me uncomfortable.
Dr. Runk is an awesome Doctor. She is always willing to take time to answer my questions. I am in great hands with this special lady.
Everyone was very nice and efficient.
Minimal weight time. Staff friendly and efficient. Dr. Runk is excellent!
Mammogram tech was compassionate and did it right first time. Love Dr. Runk.
We're very very pleased with the Doctor.
The time in the waiting room was short, staff was friendly.
Excellent service. Pleasant, upbeat environment.
Everyone who I came in contact with were kind, courteous and friendly. The woman who did my mammogram was very professional, thoughtful and very nice. Dr. Runk is always professional and friendly. I did not have a wait which was great.
Dr. Runk and nurses were very personal.
The technician was very pleasant and did a good job, although the machine was so tight on my breasts that it broke the skin under my breast. I think that she needed to make it that tight to obtain the proper films. Dr. Runk was also very pleasant. Dr. Karen Columbus had been my doctor for years and I was somewhat apprehensive about having a new physician. She gave me a thorough breast examination after the mammography which is exactly what I wanted.
Personable and treated with respect and all safety precautions followed during my visit.
Dr. Hernandez was very thorough and friendly. And my mammogram was good.
I am and have always satisfied with the service and care when I visit for my annual checkup. The staff is welcoming, helpful and professional. Most of all I look forward to being examined by Dr. Runk. Even with her busy she takes time to ask you questions and allows time for you to do the same of her. Thank you.
Both the receptionist and physician were extremely kind and sensitive; receptionist was able to get a next day visit for me.
I appreciate Dr. Runk's expertise, thoroughness and also of her nurse and staff.
I didn't have to wait for the mammogram or to see Dr. Runk. I was in and out in no time at all, thank you.
Explanation of my situation was very helpful and comforting. Careful statements and was made to feel someone really cared.
Even though it took some time, everything went very smoothly. Had mammogram, examined by doctor, then dismissed until next year. Also, every precaution was taken to keep patients safe from virus.
The technician Always explained everything. And Dr. Runk always takes her time and explains everything and answers any questions that I have.
Dr. Runk says it like it is. I trust her. She is very knowledgeable and I trust her hands and advice in my cancer adventure.
Confidence in Dr. Runk.
I was able to get my mammogram and Dr. visit done on the single visit. Dr. Runk is super!
I highly trust Dr. Runk. She is thorough and kind.
Staff and doctor are always friendly and understanding.
My exam was done quickly and efficiently.
The procedure was on-time. It was completed as Dr Runk had explained it to me.
My mammogram was clear of any cancer.
This was my first visit with Dr. Hernandez since Dr. Columbus retired. What a complete delight Dr. Hernandez is! Very professional and very thorough! Thank you for making my visit so easy!
Doctor was very attentive and explained things in detail. Didn't feel rushed at all. She took her time with me which was appreciated.
Dr. Hernandez always examines me and explains what she is finding and makes me feel very relaxed and confident in her.
Lydia is amazing and so compassionate. She is a survivor who knows what a woman is really going thru when diagnosed with breast cancer.
Dr. Runk is very personable and professional. She spends the perfect amount of time with me. I left this appointment feeling wonderful.
Always a professional and friendly group - from check-in to check-out.
The whole staff was very friendly, kind and patient. Dr. Lydia is so warm and motherly. I feel as if I am going to be in competent hands throughout this ordeal.
Friendly atmosphere very good with keeping clients updated during visit.
Dr. Runk and her staff are wonderful!
Dr. Hernandez was her usual self, which is the best. She listens, she is compassionate and she is efficient, all in one. I am aware of all of these qualities whenever she sees me. She has been my breast specialist since the late 90s.
Very kind and caring.
I have all the confidence in Dr. Hernandez as she was my daughter's surgeon when she had breast cancer 3 years ago & my daughter felt so secure with her and I feel the same way. She put my mind at ease.
Always am in and out of visit . Dr. Runk is a great doctor.
Felt very safe. Everyone very nice and professional.
Dr. Runk is amazing!!! No long wait times. And it always amazes me that Dr. Runk walks you out after your exam. It's very convenient to have the mammogram and doctor visit together so you don't have to wait for results!!
I really like Lydia. She seems to care about me as a person. But for the 2nd visit in a row she had not reviewed my chart before the visit, and was mistaken on my current medical condition. I wish she would read my chart before she comes in the room.
Very thorough mammogram and exam.
With COVID-19 protocol in place, I felt perfectly safe. Dr. Hernandez (and staff), as always, were warm, welcoming and reassuring on many issues. Dr. Hernandez always makes me feel as if I'm the only patient she has. She is generous and gracious with her time, exams and expertise.
The visit was fine. I have no complaints. Dr. Hernandez was very personable. She makes sure to give you her undivided attention. She puts you at ease.
The staff was friendly and efficient!!!!
Dr. Runk and her team take the time to listen
Everything went smoothly and without any long wait.
The staff is ALWAYS very friendly, very knowledgeable. The office's, waiting area and exam room was very clean
Love Dr. Hernadez, love the office and pro scan. Everyone is professional and extremely nice.
The doctor was informative and answered my question about my medication.
I have been seeing Dr. Hernandez for over 12 yrs. She is wonderful, patient, kind and very knowledgeable. I always recommend her.
Dr. Runk is always so thorough examining your breast, that you know if the mammogram missed anything, she would find it!
It was the most painful mammogram I've ever had. And I had to wait a very long time
Everyone I encountered, mamo and exam, were pleasant. This is important to me and I appreciate it lots.
This was my first visit with Dr. Runck following the retirement of Dr. Columbus I was very pleased to meet her. I felt she was very competent and most pleasant. I am pleased she will be following me.
Dr. Runk shows professionalism and has a strong work ethics. She is compassionate, knowledgeble, and I trust her.
I like how the the doctor talked to me right away after the ultrasound and explained the images to me.
On time, very organized, nice people
First appt with Dr. Hernandez. Outstanding experience.
There is none better than Dr. Hernandez. I would not have made it through my cancer and breast removal without her help and compassion. The office staff are great, very helpful.
Surgery went as expected. Little pain Time-in and out was as I was told.
Wonderful staff, not too long of a wait to be seen.
She was very thorough with the visit.
She is always professional AND compassionate!
Everyone was pleasant, professional, followed COVID-19 guidelines -- and the visit sped along!
New doctor for me in a group I have used for many years. Everyone extremely nice.
People I encountered were personable. One person at the front desk makes checking in take awhile.
No long wait. Waiting area not crowded. Everyone pleasant.
Doctor Runk and staff were pleasant, patient, and knowledgeable. Dr. Runk took time to explain test results thoroughly. God bless her for communicating with me in a kind and skillful way! The hospital was easy to find, navigate, and was very clean.
I saw Dr. R for the first time. I had been a patient of Dr. Columbus for close to 25 years. To tell the truth I think I had the best exam ever.
Everyone was friendly, genuine concern for me and precise in their care.
Everyone is pleasant and helpful.
Great service and Doctor H. is awesome.
Efficient and kind explains really well what is going on.
Friendly staff. Never had to wait. Like Dr. Runk.
It was a routine follow-up and that is what was done.
Always caring and professional!
I have been coming to Dr. Hernandez for years and the staff has always treated me with kindness and respect.
Fast and painless. Treated nicely.
I love Dr. Hernandez, she has been my doctor for 11 years and is always down to earth and very caring. She is the best doctor in the world and I would give anyone her name if they are having trouble.
This is a terrific practice. First of all, the TV volume in the inner waiting room is very, very low. Mammo tech very clear. Dr. Runk is most trustworthy.
Very thorough exam and had results before I left.
Dr. Hernandez is great. She is professional yet very warm and detailed oriented.
Dr. Hernandez and her staff are professional, knowledgeable, friendly, with heart!
Dr. was very friendly, caring and down to earth. Love her personality.
Dr. Runk never rushes when examining me. I feel that she listens to my concerns and explains everything thoroughly.
Efficient, didn't wait too long.
I was in the care of such experience I am so grateful to have such a doctor available to me in our area. Thank you so much for fitting me in at the last minute.
Everything went well and quickly.
The mammogram technician was friendly and professional. Dr. Runk is a superb doctor who is thorough, professional, and always explains any questions I have. The whole office is extremely organized and efficient.
Everyone was very polite but very professional. Dr. Runk gave me the results immediately because she knows I always worry. She was very caring.
I was given a last minute appointment regarding possible issue. An unscheduled ultrasound was given during my visit.
Dr. Runk was very professional. She seemed to be thorough in her examination, and set me at ease with a follow through to an outside physician.
I had a long wait which was not good but I had some work to do so I put the time to good use.
Things went very smoothly and I didn't have to wait forever to be seen.
Dr. Runk and staff are good listeners, and thorough.
Everyone is very thorough, knowledgeable, and professional. I particularly trust Dr. Hernandez since she has been my doctor for a long time. She is very kind, gentle and most importantly she is very thorough.
[Highly satisfied with] Kindness of everyone.
I didn't have to wait long and everyone was pleasant.
I like having the mammogram and breast check at the same place on the same day.
When I called for appointment I was seen right away. Dr. Runk did through exam and was very detailed with explanation and answered all my questions.
Friendly, knowledgeable, skilled staff. This visit had the least amount of wait time between registration - mammogram; mammogram to nurse intake; nurse intake to Dr. Runk's evaluation.
Everything on time and well organized. Make you feel like your appointment is the main concern.
Office staff courteous and friendly.
Appointments are very efficient, with mammogram being read at the time of my appointment so I don't need to make multiple visits. Dr. Runk is highly knowledgeable, personable and shows care and compassion for her patients.
I have always had a positive experience with Dr. Hernandez. She is fantastic!
I transitioned from a long-term (16 years) relationship with Dr. Karen Columbus to Dr. Dianne Runk, and I think it went very well. I was very satisfied with the visit. She took the time to show me my current breast exam films with the ones taken in January, 2019, and she also answered my question about lymphedema and whether I can get blood drawn from my left arm.
I like that I get mammo and results in same visit as routine exam.
The mammogram technician was very gentle and thorough. Dr. Runk always takes time with me and gives a complete exam.
It was my first time meeting Dr. Hernandez. She did a great job catching up on my medical history.
I have known Dr. Runk since the beginning of time here in Cincinnati. Countless times she has always gone over and above. I totally and respectfully value and trust her. She truly cares - she has never changed. She is the BEST of the BEST. Thank you for always looking out for me.
Everyone I interacted with was courteous. I felt well cared for.
Dr. Hernandez is so detailed and good. She never disappoints. I am very blessed to have her! The staff both in her office and at the mammogram were very thorough and good.
The flow of the registration was nice this trip. Placing a reg clerk in that same office space was a good idea. I also appreciated the flow of everything, from registration to mammogram to my visit with Dr. Runk and the opportunity to have my appointment securely booked before I left.
Staff was very nice and friendly. Rooms were clean.
I was very satisfied with the mammogram itself and the doctor's visit. Everything leading up to it, however, was a train wreck. I called to cancel my regular appointment in March and was told that it had already been cancelled (Huh? When were they going to tell me??) and they would reschedule me as soon as they could. I didn't hear anything for 6 or 8 weeks so called again and was told the same thing. And then again in another month or so. On my final call, maybe 2 weeks before the appointment, I asked, "so I'm just to keep waiting to hear from your or find another practice?" and for the first time, the receptionist replied, "Oh, I'm looking for an appointment for you, honey." (Based on past experiences, I doubted she was looking until I pressed the issue.) Turns out she just happened to have an opening in 2 weeks, so I grabbed it. Then, I called the day before my scheduled appointment and learned there was no record of my having an appointment. There happened to be a cancellation just an hour or so before my "phantom appointment," so I got in anyway. Then, while waiting to check in, I heard the receptionists trying to deal with a patient on the phone who had apparently just been told that her appointment had been cancelled. She wanted to know when she was going to be told about the cancellation, and the receptionists agreed that there was no good answer to that. I worry that the practice isn't being run well. All that said, I was very satisfied with the clinical aspects of the visit.
Protocol was followed. Office staff was efficient. Technicians were professional. Doctor was friendly.
Wonderful and caring doctor!
Everyone was very helpful and kind thank you.
My appointments are always done in a timely manner. Dr. Hernandez and her staff all very professional, kind, and caring.
Even though we had to deal with COVID, everything went very well. Felt very safe.
[Highly satisfied] Because Lydia Hernandez is a wonderful Doctor. She made my procedure go without me having a melt down. I can't even say enough about her she is a wonderful person and doctor.
She was very thorough. It turned out to be a cyst but she did everything to make sure that was all it was and that relieved my mind greatly. She is a kind and caring person.
Dr. Runk is an amazing Doctor who cares about her patients.
I have been seeing Dr. Hernandez for 4 years. She always has time for questions and she is very caring. She explains things that a person can understand. I highly recommend her!
Didn't have to wait.
Dr. Runk took the time to explain every detail of what she found thru the testing results. Let me know what she thought was best in my situation, and allowed me the opportunity to make an educated decision on a course of treatment, while looking me straight in the eye which was very comforting to me.
Everything went very smoothly, In and out in no time.
Area was clean, everyone had on masks, staff was efficient. Mammogram read quickly.
I did not have a lot of wait time. I was seen promptly.
On time appointment, friendly staff, safe environment during COVID-19, doctor spent time asking and answering questions without making me feel rushed.
Dr. Hernandez was thorough and spent time explaining and reassuring me.
Social distance enforced and masks and no waiting.
Dr. Runk was just very real and to the point without making me feel nervous.
The staff and Dr. Runk are so professional and friendly. They make you feel at ease.
I felt really safe and I love the doctor and staff.
Felt safe, friendly staff and Dr. Runk.
Dr. Hernandez checked on my general health and gave me the results of my mammogram, which was OK.
Everyone makes you feel so comfortable, and all your questions are answered before you leave
There was no time allotted for numbing and biopsies. This was extremely painful and I felt it was an overall unprofessional atmosphere
Everyone at Cincinnati Breast Surgeons is kind and understanding.
From the first time I went into the building, everyone treated me with respect and friendliness. From the receptionists, office workers, nurse and doctor, I couldn't be more pleased.
Didn't have to wait. X-ray tech was wonderful and Dr. Diane Runk is wonderful. I've seen her since 02 and always pleased with her care.
The appointment was very smooth. From entering the building to leaving everything was quick and smooth.
Caring atmosphere and comfortable surroundings and the techs and doctor were wonderful and caring too.
COVID safety protocols were implemented. The staff was kind and efficient. Dr. Hernandez met with me prior to the procedure to explain what would happen and to provide an opportunity to ask questions. The surgical tech and Dr. Hernandez were both very kind and reassuring during and after the procedure. Everything was explained and my comfort and anxiety level were taken into consideration.
Love Dr. Hernandez! Great bedside manner. Also, the process was well done.
Dr. Hernandez has the best possible bedside manner.
Scheduled and addressed my concerns in a professional manner.
Dr. Runk and her staff run a pleasant, well oiled machine. I could not have been more satisfied.
Great md, very personable, thorough, informative.
No waiting. Courteous employees.
Dr. Runk explains details to me as soon as lab results came in. I had to bother her on a weekend, but she was always willing to help.
Little wait time moved through appointment quickly and efficiently.
Everything explained thoroughly in a compassionate manner. Quickly initiated appointments for next steps.
Wait was shorter than usual, and everything was distanced and safe feeling.
Dr. Hernandez is very knowledgeable, caring and compassionate. She explains everything in great detail and has a way of making you feel comfortable with her calming demeanor. Making certain that you have your results that visit is priceless. I just cannot say enough about the outstanding care I have always received at this office, thus why I drive 45 minutes one way to see her.
Dr. Runk is the best and always makes you comfortable and answers all my questions and never rushes you.
Staff was very kind and helpful. Highly recommend.
I was in and out quickly. Little to no waiting between procedures.
Dr. Runk always seems to have plenty of time to listen, hear and answer my concerns and questions. She includes my thoughts and opinions in her care plans.
The office staff took every precaution necessary to ensure the safety of each patient against covid-19. Dr. Hernandez treats her patients like family. She's very upfront but very caring. I wouldn't want to see any other doctor. She's the best of the best.
Very prompt, professional and well-orchestrated for social distancing.
It's emotionally comfortable. My doctor is absolutely amazing!
Dr. Runk was very professional with diagnosing and treating my recent breast cancer. She gave me total confidence in making the decisions I made for my care.
I was give given the 3D imaging since I had dense breast and Dr. Runk gave me a good exam, I think seeing the doctor helps relieve the stress that I'm cancer free.
Dr. Runk has established herself as extremely competent and I have complete confidence in her. I have been her patient for over 13 years and she has done a great job through my cancer and later issues that have come up. She is calm, not overreacting, but wisely doing due-diligence when action is called for.
I was very impressed with the doctor and the staff and handling the COVID-19 for patients.
From walking in to the office to the mammogram itself to seeing Dr. Hernandez, the office was professional, efficient and everyone did their best to explain everything about the appointment.
The staff was super nice. Dr. Runk is the very best. They explain everything and make you feel comfortable.
On time, convenient with all necessary facilities available if needed.
They fit me in because I was concerned about not getting an appointment until August. Having to wait 16 months between mammograms was scary for me. I had breast cancer 4 years ago that was found in my yearly mammogram. My doctor retired so I had to see a new one. Dr. Hernandez was caring and I felt comfortable with her. She is now my new doctor.
Good exam, very courteous staff and good doctor. I also feel I have a full doctor visit and consultation when I have my annual visit and mammogram.
Dr. Hernandez is always compassionate, professional, and always has time to listen and answer my questions. She has gone above and beyond to empathize and care for me as a patient.
I was able to see Dr. Runk with little wait time. She performed my procedure and then arranged to have my mammogram done afterwards so I would not have to come back.
I experienced the professional courtesy and care I always receive from Dr. Hernandez. The staff was also very efficient and caring. In spite of current Covid19 practices and requirements my appointment was processed efficiently and quickly starting exactly on time and concluding within one hour.
My visit was a one year follow up from lumpectomy due to invasive ductal carcinoma. I additionally had my routine mammogram for the other breast. The radiologist and Dr. Runk noted a suspicious area in the other breast and ordered an immediate 3D mammogram. When the 3D mammogram did not alleviate their concerns, an ultrasound was also performed. The ultrasound indicated that everything was fine! I was highly satisfied because I was able to have the issue further investigated and resolved all in that one visit. Moreover, Dr. Runk was very thorough and shared the images with me each step of the way.
Doctor Runk took me on and I absolutely love her. She was very kind to my husband at the hospital and all the nurses also speak very highly of her. Then I had my follow up in the office and got my drain tube out and she answered all my questions. Also love the staff. Great doctor.
Everyone is super friendly and make the experience less intimidating.
Every visit I have ever had with Dr.Hernandez' practice has been top notch in every aspect: from checking in to wait time to as gentle and dignified as possible during the mammogram itself. It is a bonus to receive prompt results, thus minimizing any anxiousness. BUT, my compliments extend, this time to the way EVERY precaution was taken to protect both the patient and the staff in the midst of the COVID-19 issue. From 1 patient at a time, to immediate sanitizing of anything touched, and respectful social distancing. Thank you one and all.
The scheduling person seemed annoyed to have to schedule my appointment and even to be talking with me at all. She made a stressful situation even worse. I also did not feel that I was heard during my visit and also left confused by what was shared and next steps.
Dr. Runk was very thorough, and explained everything.
My appointment was made quickly during the pandemic. The office was made safe by distancing of waiting room, presence of face masks, taking my temperature.
Office staff very friendly and efficient. Mammogram was quick and I was able to meet with Dr. Hernandez shortly afterwards.
[Highly satisfied] Because I got good news & everyone was so nice to me.
Kind, efficient, professional people. Dr. Runk listens, answers all questions and is proactive in treatment.
Very nice team and was able to see me fairly quickly during pandemic issues.
Dr. Lydia Hernandez has a very good bedside manner.