I saw this provider for the first time (my long-time provider had retired.) I was very satisfied with my provider - she was personable, direct and seemingly well-informed. The major problem was that our visit began over an hour later than it was scheduled. I don't hold her personally responsible, but it was a real problem.
Obstetrical Appointment (routine)
Kinley Ward and staff were very friendly and supportive.
Because they did a urine test before the procedure and discovered there was no need for the procedure.
Suzanna was very nice and assisted me in getting what I needed even after clearing up my confusion about her not being my PCP
My practitioner was thorough and kind. She gave me a good tip for a dry vagina: use natural oils rather than water-based jellies.
Dr. Falcone has been nothing but amazing. She takes her time to really listen to what you have to say, and she is excellent at explaining everything.
Dr. Chin described the procedure and what to expect and showed how much she cares about her patient.
The staff were very informative on the process of inserting the IUD since it was my first time getting one. They provided tips and tricks to relieve the cramping during the insertion were very patient when I needed a break.
She's very nice, good bedside manner, and although I didn't have any questions I felt that if I did, she would have taken time to answer them.
Jennifer greeted me warmly and discussed treatment options without being pushy or rude. I really appreciated that.
Dr. Wester took her time with me and explained everything and my options very thoroughly. She was very personable and helpful.
I have panic attacks when I get shots, so I was allowed to bring someone back with me to help keep me from getting too worked up. It's the only reason I didn't bolt when Dr. Sperry gave me the numbing shot.
Dr. Wester was kind, attentive and so helpful. She was honest and caring which I really appreciated during a somewhat stressful situation. Very grateful to have an appointment with her and I will be returning as a patient under her care.
Dr. Reinhardt was attentive, courteous, kind and listened well. She was a "problem solver" for what I came to her with and gave me options.
I was 13 minutes late, searching for parking and underestimated the distance of the office from my house. You guys were still able to see me and I didn't feel rushed or have any feelings of being in the way or hurried along. Since I ran inside and took the stairs because I didn't want to wait for the elevator my blood pressure was up. Your staff offered to have me wait a bit until I could catch my breath and relax, they retook my stats which came out normal.
Dr Reinhart was very caring and understanding and very thorough in her explanations.
[Highly satisfied] Because the nurses and Dr. Reinhart are always the friendliest and welcoming.
Very nice Dr. I felt comfortable with the visit. If I need anything I will see Dr. Rienhart. Thank you.
Although this procedure was rough for me - Kinley was so nice and did everything to keep me calm. She listens patiently, explains things thoroughly.
Dr. Sperry is professional and really listens. She did not hesitate to act when I described my pain and problems.
Very attentive and welcoming...by far the best experience I have had in the 12 years I have been going there.
Dr Chin was on time, took time to talk to me about my issues. She has been my doctor for 10 years and remembers my issues and takes time reviewing me. I like her personal manners.
Though my planned c-section didn't turn out the way we thought, I was still treated with kindness and professionalism. I still get to see Dr. Chin for my six week postpartum appointment. She's still following up, even though she did not get to perform my cesarean.
Obstetrical Appointment (routine)
She was professional and friendly. I felt like since I had no issues the appointment went very quickly. The wait time once in the room was fairly short which was nice not to sit in a room for an extended amount of time.
Obstetrical Appointment (routine)
Dr. Chin addressed all my questions. She answered carefully and completely.
Happy to be seen by anybody but, Doctor seemed very rushed. Spent more time waiting for him to arrive than he actually spent talking to me. Having a surgery done- he didn't bother to explain much about it- I had to ask before he left. Felt like he could care less and was just there to check me off his list.
She made me feel comfortable, gave me suggestions on supplements to take.
Obstetrical Appointment (routine)
Kinley is organized, knowledgeable, takes time to explain and answer questions and sympathetic. I highly enjoy my visits with her.
The doctor herself was very nice and listened and didn't dismiss any questions or concerns that I had.
Well run, if large practice. Dr. Falcone was very attentive and reassuring.
Office very organized and provider very professional and made sure to get to know me and identify my needs.
Dr. Wester made sure I was comfortable and listened to me when I had questions and concerns.
Kinley has this calm presence about her. She makes me feel extremely comfortable with my body and I never feel judged with questions or comments I have.
Dr. Wester always takes the time to answer any questions I may have.
Dr. Chin is very knowledgeable, experienced and personable. She knows who her patients are and what their particular concerns and needs are.
Dr. Dean was very professional yet personal. She made me feel comfortable and provided me with a lot of information.
Dr. Wester is always very reassuring and supportive. All the information she give is very straight forward and I as a patient and able to understand the issues or the concerns. Very nice and friendly. I highly recommend her to all my friends.
Kinley Ward treated me as a valued patient in spite of my limitations. I could not climb onto the exam table and a different exam Chair was found for me. She was very patient when I had to keep repositioning due to my limited physical abilities. In spite of my limitations, both Kinley and the staff offered support not impatience of my limitations. That is very much appreciated.
Mrs. Ward was very pleasant and very understanding to my needs...I just love her!!!
Bianca was super sweet and did an amazing job removing a complicated birth control implant.
Kinley Ward, DNP was so nice and positive. She answered questions I didn't even know I had. This is my first pregnancy and she went over a lot of helpful tips for me during the visit. She was very encouraging and comforting.
The staff and dr listens carefully and puts the patient at ease and reassuring that they can help
Dr. Falcone was very professional and asked questions. She was quite personable, and very responsive to my questions. The staff were busy but they explained the process and answered my questions and concerns etc.
Dr. Chin and her staff are very professional and yet display a friendly demeanor to patients they have known for decades.
Love Dr. Dean! She explains everything she's going to do, is always positive and very thorough.
Professional receptionist, clean environment, short waiting, great Doctor.
Dr. Chin listens to my concerns and seems to genuinely want to do what's best for me. She gives me options and speaks honestly with me about my health.
Obstetrical Appointment (routine)
Dr. Dean is always informative and explains future expectation for upcoming appointments. She makes the overall experience comfortable.
Dr Dean is so personable. She addresses all my concerns without fail
Obstetrical Appointment (routine)
She was very kind, thorough, and helpful with my questions I had.
The staff is very professional and kind, Dr Dean is wonderful to work with. She listens, provides support and strength and explains her findings.
Dr Bianca was very kind, welcoming, and so so helpful in answering my questions. She explained how the procedure would go and walked me through the whole thing as she was doing it. Very satisfied.
I have followed Dr. Wester in her career after she finished her residency. I have experienced an incredible standard of care from Dr. Wester and her staff.
Dr. Dean is an amazing doctor who listens to her patients and even remembers them when she only see's them once a year. I a comfortable through out the exam. Going to the OB/GYN is pleasurable and I look forward to seeing her.
Dr. Dean had prepared me in advance to the procedure process, she talked with me during the procedure told me I was doing good, not much longer it was helpful for sure.
Dr. Wester was exceptionally informative and thorough. Explained my treatment plan and process. Answered all of my questions/concerns with care and compassion.
She was polite knowledgeable listen and attentive, and displayed a great personality
Dr. Reinhart is by far the kindest, easiest to talk to doctor I have ever met.
Obstetrical Appointment (routine)
Dr. Wester has always made my experience very pleasant. Her bedside manners and overall personality is a reason I would continue to return to her care.
Dr. Sperry is very nice and accommodating with all questions or concerns
Dr. Dean is a caring doctor who makes time to support your decisions. She is such a joy and makes me laugh when I see her.
Obstetrical Appointment (routine)
Able to talk to Wester and she was quick but took her time with me.
Everyone you encounter at the office is pleasant. The lobby is kept well maintained and clean as is every other part of the office. Lovely views. Dr. Dean makes me feel well cared for.
Obstetrical Appointment (routine)
Dr. Falcone is wonderful, a great listener, warm, and provides great information each and every visit.
Everyone was friendly, the doctor was very personable and that's important to me, I liked completing the all the paperwork online as a new patient, and the offices are clean and spacious.
It was easy and quick. Both the MA and the doctor took time to ask if I had any questions.
Dr. Sperry is always very friendly. She takes the the time to answer any questions I may have. Overall she is a great Doctor.
My appointment was very quick. I did forget to follow up on some previous details that the doctor was concerned with.
Professional front desk. Everything was explained in detail. Made me comfortable with the procedure. I liked not having to go to the hospital for this procedure and it was done in the office.
Cheerful interested Doctor, casual atmosphere, asked if l had any questions, made sure l was comfortable.
I have always had great experiences here. Always feel comfortable.
Dr. Chin took the time to listen to me, give me advice, and explain things to me. I didn't feel rushed or like I was wasting her time.
Dr. Chin really listened to my concerns and was helpful in reassuring me that everything should be ok.
Hormone Replacement Therapy (HRT)
Dr. Reinhart was very sweet and caring. She really payed attention to my concerns and overall was a great experience as always!!!
Appointment was later than usual with other doctors, I felt a little rushed with doctor, and info she noticed about me not that clear and feeling ill at ease with info she gave me....
Dr. Dean is simply the best. She is always cheerful, patient, answers all my questions, offers advice, and has a terrific sense of humor. Not to mention she is an excellent doctor.
Dr. Chin always listens and answers all my questions. The waiting area is spacious and clean.
Low wait time, friendly and professional staff, addressed concerns.
Obstetrical Appointment (routine)
I asked the questions I needed to and she gave me the answers I needed... it's very helpful.
Obstetrical Appointment (routine)
As always I am very satisfied with my visits. Graziano is very attentive and always takes time to address the concerns or questions that may arise. There is never any other Doctor I would ever choose. Graziano is the prime example of a true, caring, and very passionate Doctor when it comes to his patients. #TeamGraziano
I feel comfortable with her during the whole procedure. She is professional and explained well what she is going to do.
Dr. Sperry is great and always very up beat. She makes me feel comfortable at every appointment.
Obstetrical Appointment (routine)
Dr. Reinhart explained everything perfectly after explaining to her what's been going on in my pregnancy. Gave me information for what I could do moving forward. She explained everything in a sense of what I understood.
This is our first baby and was really nervous. She let me know everything was going to be okay, answered all my questions I had for her. She was professional, friendly and overall amazing. Thank you!
Obstetrical Appointment (routine)
Dr. Dean was running on time and when she saw me, she took time to explain labor precautions with me and answer my questions that I had.
It was quick and easy. She addressed all of my concerns, and I received a call the next day to set up my mammogram.
Dr. Bianca Falcone was amazing .. She was kind, thorough, and easy to talk to about delicate subjects..
Dr. Reinhart was friendly, approachable, and efficient. I have never had a Pap that was so fast and painless! I also really appreciated having the option of a Saturday appointment.
Takes time for education, doesn't rush the appointment, knowledgeable, kind.
Obstetrical Appointment (routine)
Dr. Graziano is a great doctor and staff is very friendly.
Dr. Wester is so smart and professional, yet she's down-to-earth and personable. She explained the procedure and warned me when it would be painful. I think she's terrific.
Obstetrical Appointment (routine)
Appointment was fast and easy. The people at the lab do a fantastic job and my doctor is wonderful.
Staff was kind and through. Dr. Reinhart listened and addressed my problem fully.
I researched Dr. Reinhart's experience before making an appointment. I was pleased to find out I made the right choice. She is knowledgeable and personable. As important, I got the sense that I was in good hands if I have to have a procedure. That is what I was searching for in a gynecologist.
Everyone- all the staff from start to finish are super nice. I have never had a bad experience in all my years going there.
Obstetrical Appointment (routine)
Dr. Sperry is always fantastic... She's very easy to talk to if you have any problems or you want to ask a question. I can't say it enough Dr. Sperry is fabulous and I have recommended people to her.
A friend recommended me to Dr.Chin and she's absolutely the best, I feel very comfortable with her for the first time visit. I told my friends about her and they're going to make appointment with her.
Both Dr. Reinhart and her MA were polite and professional. I felt comfortable there.
Love Dr. Chin. She always listens to my concerns and makes sure I understand.
Dr.Gayle Dean is a wonderful physician. She made me feel relaxed and at ease right away.. Her knowledge, her compassion, her caring ways, her warm and bubbly personality, her explaining in detail every step she was doing filled me with confidence. I feel fortunate to have chosen Dr. Gayle Dean to be my gynecologist!
I was impressed with Dr. Falcone's expertise with women's gynecological problems. As a new patient, she did an in-depth history of my previous problems.
Dr. Wester took the time to listen to my concerns and presented me with options. I didn't feel pressured to make a choice before I was ready to do so.
Dr Graziano takes the time to listen and makes me feel comfortable
Easy, efficient, and Dr. Wester was able to address all of my concerns.
Obstetrical Appointment (routine)
I was able to see my doctor right away. All staff was friendly and helpful. The facility is very clean and inviting. Dr. Wester was very nice, answered all my questions, and took the time to talk to me and get to know me better.
She is a great listener & takes time with her patients to make sure nothing is missed.
I've just recently suffered a chemical pregnancy-- an early miscarriage. I had terrible interactions with a few medical personnel in the Emergency Room that made my grieving process harder than it ever should have been. Going to my annual exam, I was nervous for what would be said to me by more medical staff. I was afraid of being silenced and invalidated, yet again; treated like a patient living in a delusion. To make a long story short, I am incredibly grateful to have Erin Sperry as my doctor. Her compassion and validation of my concerns and grief helped me feel an immense amount of relief. She's amazing!
Dr. Reinhart and the staff are very professional yet provide such wonderful individualized care for me at every visit.
My visits are always quick. The staff is excellent. I'm always well informed.
Obstetrical Appointment (routine)
Dr. Chin is very relatable and personable, and straight to the point.
I came to my visit pretty unsure and troubled. Although I didn't get a direct reason for my miscarriage, I got all my questions answered and felt much better after my visit.
She is friendly and to the point. You do have to get questions in quick before she leaves.
Dr. Lydia Wester is amazing. I've always felt comfortable and respected as a patient.
Dr. Chin is always very friendly and thorough. She seems to make sure your questions and concerns are addressed and also ensures she addresses any potential issues.
Dr. Graziano and his medical assistants are always so kind and listen to all of my concerns. They make sure I feel like I have all the information I need.
She was absolutely wonderful! She was so kind and really took the time to listen and explain everything to me.
I liked your social distancing procedures. All employees are polite and patient. Dr. Dean is a wonderful doctor, efficient, covers everything, and I feel I have been heard.
All of the staff I have encountered at TMC have been amazing. Everyone is so polite and helpful. I just feel comfortable every time I have an appointment.
Professional, explained what she was going to do, explained possibilities, explained what could be going wrong. She listened and heard what I said-very important. I felt comfortable with her and I felt free to tell her anything.
All staff was very friendly & followed Covid precautions. Dr. Sperry Schlueter was very knowledgeable and spent time answering my questions and providing me with the assessment and information I needed.
Dr. Graziano is absolutely wonderful. He is attentive, listens, and educates & answers all questions with such ease and confidence. He always takes time to listen, thorough in his follow up, and has always been proactive in his approach to medicine. He is truly a unique and wonderful doctor.
Dr. Reinhart is always professional and very friendly. She is super helpful with any questions I have.
The staff was very personable and I felt comfortable with my visit and care.
Obstetrical Appointment (routine)
All my questions were answered and didn't seem like they were dumb questions.
This annual exam is not any woman's favorite. Yet Dr. Sperry made it a very pleasant, personable, yet professional experience. Quick, painless, and gentle.
Dr. Dean explained the procedure advised in advance the discomfort I might experience also talked me through what she was doing during the procedure. Afterwards she explained what she was looking for and what to expect, upon her finding I would be notified and we would establish a detailed plan.
Dr. Wester is very professional, pleasant, to the point and takes time to answer all of my questions.
Dr. Reinhart and her assistant Joanne are professional, prompt, informative, helpful and are a delight to work with.
She was quick, efficient, did everything I needed in a professional and compassionate manner. I didn't feel like I was left sitting, waiting for long stretches.
Doctor asks questions shows interest, not just a number in and out...she always shows concern and asks if any other things going on....
This doctor always knows how to comfort and communicate with me to understand the situation and process.
Staff professionalism, cleanliness of office and great patient care by all.
Ir was my first visit to a doctor office after not having insurance for about 5 years. I was not explain why or the causes the miscarriage happened, either ask options to be healthy or able to conceive. Ive been trying ro get pregnant for about 6 years and this was my first positive result. Did not was advice to do lab work for fertility or other things that might be causing me not been able to get pregnant. I was a bit disappointed. The doctor just did a women wellness exam and advice me to take vitamins or drink water. I request the appointment with the doctor cause I heard people say that he is great. But my experience wasn't the best. Then other ladys just said maybe because you are young it wont matter. But younger or older we can have issues that might not know.
Obstetrical Appointment (routine)
Dr. Wester answered a lot of questions for me. I had just finished my anatomy ultrasound and found out I was having a boy so we had a lot to talk about!
Erin was super friendly, and made me feel very comfortable with her from the start.
Obstetrical Appointment (routine)
Dr. Dean is always very caring and makes sure your comfortable during the visit, I'm usually nervous for doctors appointments but I soon remembered why I chose to go back to Dr. Dean, she is very welcoming and calming.
The doctor was very late and the examination was cursory. I had filled out the paperwork carefully and assumed that the doctor would have looked at it. This did not appear to be the case.
Obstetrical Appointment (routine)
Always on time. Very sufficient and very helpful. All of my questions are always answered.
I always love seeing Dr. Dean! She makes me laugh and smile and makes my day. You can tell she is very experienced & I love that! I hope I never have to switch OB!
Was called into the room within 5 minutes of checking in and saw the nurse and doctor shortly thereafter. Dr. Reinhart was very professional, caring and made me feel like I really mattered not just as a patient but as a person.
Friendly professional staff and Dr. Chin was thorough, professional, friendly and offered assistance in getting lab work done that was missed by my primary.
Dr. Dean is kind and compassionate. She acknowledges you as a person while delivering excellent patient care.
Very caring and compassionate doctor. I was impressed with his concern about me.
I appreciate Dr. Chin's professionalism, expertise and sense of humor. She was thorough answered my questions.
Obstetrical Appointment (routine)
Check in paperwork was completed electronically and in person. The waiting room was patient only. It was clean and I felt comfortable.
Dr. Dean was amazing. Wonderful personality and bedside manner... lots of great information... and apt was actually comfortable and not unpleasant (like past experiences with other gyno doctors).
My doctor is amazing . Dr. Wester always hears me out and makes me feel comfortable.
Dr. Dean is the best! Such an awesome personality and a forever friend!
I had an urgent situation and they were able to get me an appointment quickly. It was most appreciated.
I had a partial hysterectomy first surgery ever and Dr. Dean and the staff at TMC made me feel comfortable and relaxed.
Dr. Rinehart was the most wonderful doctor I have ever experienced in a long time. She was over the top outgoing, friendly, caring about my problem, listening to me, and never made my appointment feel rushed! I would recommend this doctor to anyone looking for a great gynecologist! I can't wait to see her in November. She is a real asset to have on the Genesis Team!
He listens and takes care of problems right away and always answers my questions
Was grateful for her suggestion to do a mammogram right then and there.
Obstetrical Appointment (routine)
I like my visits with Dr. Graziano but I believe i could have been let more aware of what was happening. I feel like I wasnt fully prepared to be checked out, As in my appointment with Kinley she told me the steps of putting my heels together shaping my legs into a butterfly and move my heels closer to my butt. Before she actually examined me she let me know "Your going to feel my hand ". My overall experience with Dr. Graziano He's a great doctor, answers my questions and makes sure I have a great understanding of what I'm asking about.
Dr. Dean was a breath of fresh air! Very pleasant, spoke on an equal level, expressed compassion, explained things in an easy, informative manner.
Obstetrical Appointment (routine)
Dr Wester goes above and beyond and asks questions that may not pertain to the reason of the visit, just to get to know her patients. It makes patients, like me, feel more comfortable and that we have a better relationship than with previous doctors. It shows she cares.
The entire staff was friendly and very helpful.. Dr. Wester was very good and answered all my questions and concerns.
The nurse was sweet and conversational, Bianca was so easy-going and warm, and the two staff members in the lab were nice as well.
The appointment took about 5 min. The doctor didn't even sit down to get to know me. She was rushing and gave me anxiety. I know that it gets hectic and busy but why book so much patients in one day where the doctor feel overwhelmed and can't offer 15 min of her time.
Dr. Reinhardt is extremely knowledgable, efficient, empathetic and kind. She offers appropriate treatments and seeks patient feedback.
Obstetrical Appointment (routine)
Always make me feel comfortable and I've never had any problems! Third time around going with Dr. Chin and I'd definitely recommend to anyone especially new young moms like myself!
The way that Bianca had made me feel safe, cared for and explained everything to me in full detail to where honestly anyone would be able to understand, it made such a difference because I am a victim of sexual abuse, and the way she had done my annual exam ultimately just made me feel so safe and I wasn't scared. Truthfully I was super scared to before coming in.
Dr. Wester explained everything in the annual exam and made me feel very comfortable.
Dr. Sperry listened to my concerns and answered my questions. That kind of attention to issues patients have makes them feel like they are being taken care of
Obstetrical Appointment (routine)
DR. DEAN IS DETAILED AND ADDRESSED ALL OF MY QUESTIONS AND CONCERNS. I LOVE THAT SHE SITS DOWN WITH ME TO MAKE SURE I FEEL GOOD MOVING FORWARD.
I felt listened to and I felt like all my questions were answered. She took the time to talk me through everything and It was a very comftorable experience for me.
I feel like Dr. Falcone does a really good job of listening to me. She took the time to come up with some potential causes of my problems.
Obstetrical Appointment (routine)
Dr. Chin was very personable and hit all of my questions before I even had the chance to ask.
She answered questions I had and addressed reason for visit. I felt she was rushed and uninterested.
Felt rushed. Came in because I was having discomfort (vaginal itching) yeast infection type symptoms and no results have been provided as of yet. I was advised 3 days for results ... it's been 5 days. Wrote to Doctor and received a response from a nurse practitioner (who advised no results have been provided as of yet).
The check in and check out staff were friendly. I feel like Dr. Sperry and her MA were "going through the motions." Dr. Sperry seems like a nice person but I feel like she could improve in expressing empathy and compassion towards her patients. On several occasions, I have mentioned, that I have a close family member who had breast cancer. Dr. Sperry's response was that breast cancer is very common. Yes, it is common but it doesn't mean it is not a major health issue for those who have/had it. She could provide some information about steps that could be taken to avoid it or just said - oh, was that difficult? or I'm sorry to hear that... A compassionate doctor would have responded with some care or kindness about the situation.
Dr. Graziano and staff are always very kind and answer all questions I have.
Obstetrical Appointment (routine)
She's a great doctor. She listened to my concerns, answered my questions.
Dr. Wester is kind, patient and doesn't rush. She's also an excellent surgeon, she performed my hysterectomy last year.
My experience with Genesis is long standing, over 20 years and I've always been happy and why I've stayed with them so long.
Obstetrical Appointment (routine)
She listened to my concerns and did some tests to look at any possibility of why I was experiencing cramping.
Dr. Chin is awesome! Very attentive, took her time with me, answered questions. HATED trying to get an appointment with her! VERY difficult! Tried for two months ahead of time knowing it would be a long time to seeing her which was fine except they had me keep calling back because there were no appts available. I finally said she wants to see me at 6 months! Can't wait for my year appt next time?
Dr. Wester was calm, knowledgeable, and friendly. She explained what she was doing and why both before and during the exam, and made sure I felt safe and comfortable.
I did not arrive 15 minutes before my appointment, but I was still seen. The Doctor takes time to review prior visits with me and answers my questions. She is very genuine. I also needed an yearly mammogram and they fit me in even without an appointment.
The symptoms I had cleared up, but pap smear was taken and so far nothing bad was found.
Lydia was very personable and easy to talk to. I appreciated how she let me know what to expect and what she was checking for during my exam.
I have ZERO complaints about the staff or the doctor. But I was rescheduled bc I needed to cancel my original appointment. So I showed up at the time they told me (in a spot where they had had a cancellation) but was told they had canceled my appointment and booked someone else. Really frustrating as I had arranged my day as such. I waited 40 mins before I was told that the Doctor could "squeeze me in". I was grateful but not exactly happy with having to be late for my next calendar appointment.
Dr. Reinhardt has a gentle touch and a warm bedside manner. I was very satisfied with my first visit to her.
Obstetrical Appointment (routine)
Dr. Reinhart is always super sweet and takes time to listen to me
Dr. Wester is very friendly and personable and took several minutes at the beginning of the appointment to catch up on the last year. She is also very knowledgeable on guidelines and timelines for tests/IUDs.
I love Dr. Gayle Dean and her Medical Assistant. They are the best in the OB/GYN healthcare field. Their smiles you feel through the mask, concerns, compassion and professionalism.
Dr. Dean made the insertion process quick and as painless as possible. I didn't feel the insertion which in the last I could and it was a bit painful. Not this time though.
I was late for a calamity of reasons and as a new patient, I was told I might not be seen. Fortunately, Dr. Reinhart agreed to see me, however, then I was told that I would have to wait until patients that were on time were seen. I really didn't have to wait long. Once in the room, Dr. Reinhart came in pretty quickly. She answered all of my questions and it felt easy to talk to her.
Dr. Falcone was very nice and answered all my questions as a new pregnant woman. She made sure I was comfortable at all times and repeatedly checked in to make sure that I didn't have any questions or concerns moving forward.
Dr Reinhart provides excellent care. She listens, takes her time, explains things well, answers questions and goes above and beyond for her patients.
Dr. Falcone is an outstanding doctor. Very knowledgeable and even though this was my first time seeing her, I plan on making her my primary gynecologist.
Obstetrical Appointment (routine)
Dr. Reinhart is amazing and caring! She listens and allows for questions!
Dr. Bianca Falcone explained everything in detail, and made sure that everything made sense before hanging up. I felt comfortable speaking with her using telehealth as I do in person.
I had a great experience with Dr. Dean. She was very kind and easy to communicate with. She explained, in detail, everything I needed to know.
I have been a part of the Genesis group as a patient since my first child 13 years ago! My first two were at the NW office and when we moved to central Tucson we decided to switch. We are overjoyed with that decision. The whole time we were given information and helpful information about the issues that would need addressed. Especially when it came to my high risk issues and when we were in the hospital.
Obstetrical Appointment (routine)
It was very quick and to the point. Dr. Sperry answered all of my questions and eased my mind about this pregnancy concerns I had. I am still too early on where we couldn't do a regular check up to hear the heart beat or anything, so it was just like a questions or concerns appointment.
I was satisfied with my experience because I saw Dr. Chin. I didn't have to wait for a long time and everything went well. All my questions/concerns were answered.
I was satisfied because Dr. Chin took time to listen to my concerns and was very through in the exam.
Dr. Falcone was professional, personable, and concise on delivering up to date information on my health care. She also allowed time to listen to my concerns.
Staff is super friendly and helpful. Dr. Graziano is always respectful and very professional. Check ups are comfortable.
Dr. Graziano is always very pleasant. He takes the time to talk and make me feel more than a patient. I appreciate that about a doctor, good bed side manners!
The Doctor's presence in the room and bedside manner always make me feel comfortable.
The entire staff was very pleasant and helpful. They made me very comfortable.
Dr was very professional, good bedside manner. Made me feel very comfortable.
Depo-Provera / Birth Control Shot
It took 30 minutes to be taken in for my appointment. Once I got back the nurse was unprofessional stating "it's not my fault that you had a long wait." I placed no blame and only wanted my injection so that I could leave what was an already an unnecessary wait.
Dr. Graziano is a great Doctor, he is attentive answers all my questions and seems to really care.
Obstetrical Appointment (routine)
Since I am a new mom I wasn't advised as to what to eat what not to eat nor precautions I should take for my first trimester . The girl who took my blood pressure etc was a little bit rude or in a bad mood per say .
I liked that she answered all my questions, her kindness and willingness to help.
The doctor clearly stated my options to correct my problem and the risks or benefits for each option.
Obstetrical Appointment (routine)
Lydia Wester is very kind and doesn't make me feel bad for being pregnant at a relatively young age.
Dr. Wester has fantastic bedside manner. She listened to all of my questions and concerned and answered each one fully. I left feeling much better and had peace of mind.
Dr. Wester is great, came in explained exactly how the removal of the IUD would be. Was just as quick and easy as she said it would.
Love my Dr. However the lady who greets patients and takes them back to the room is extremely rude. She is very curt and not personable at all! She shouldn't be working in the environment she is. Very unapproachable, rude, short with answers. Second dealing with her and its making me consider a different Dr. Because I don't want to deal with her attitude and lack of care for what she does.
Dr. Dean is always honest and thorough with you at every appointment.
I like the punctuality, friendly staff and that COVID-19 guidelines were followed to the letter.
Obstetrical Appointment (routine)
Apart from my last two appointments with Dr. Dean, all prior visits were positive. The following criticism applies only to the last two visits. At my second to last visit, I raised questions at the possibility of induction and was informed that it wouldn't be an option for me. Dr. Dean could tell that I was emotional and acknowledged my worries at that time in a polite and professional manner. However, at my last visit, while Dr. Dean was checking my cervix, she asked if I wanted her to strip my membranes. I was unsure and hesitant. After I expressed uncertainty, she said in what I perceived to be a disrespectful tone, "You were just in here a week ago crying that you wanted to have your baby." I felt belittled to the point that after the appointment, I had no desire to see Dr. Dean again. I think Dr. Dean is a very knowledgeable and capable doctor and as mentioned, most of my interactions with her were positive. I recognize that she was probably having a bad day, but I just wanted to bring this to her attention.
Dr. Falcone is just awesome! She is happy and takes the time to answer questions. She is good with communicating and thoroughly explaining things (like birth control options for example). She isn't pushy either (when trying to decide on a birth control) and provided education resources.
Dr. Chin was amazing, informative, kind and put me at ease during a stressful visit. I am very hesitant with new doctors but from the moment she walked in I felt like I had been a patient for years. She listened to my concerns, eased my fears and worked with me on a plan of action.
Dr. Reinhart was so nice and she made me feel welcomed and comfortable in my first appointment.
Obstetrical Appointment (routine)
Dr. Dean is very nice, energetic, enthusiastic and skilled. However, it did seem she was in a rush. Overall, I am satisfied with my care.
Dr. Dean is a thoughtful, thorough, dedicated and compassionate provider. Her care and concern are genuine and she is an exemplary physician.
Dr. Erin Sperry is an excellent Doctor. She was very kind and informative.
Obstetrical Appointment (routine)
Dr. Dean is a very personable physician. She took the time to answer the questions I had and explain what to expect during my next OB appointments.
Dr. Graziano and his team dedicate time and I feel valued as a patient.
Dr. Dean is very thorough. She explains everything about what she is going to do and addresses all questions and concerns. She is also a very pleasant person!
I'm a trans man and I need a hysterectomy. This practice is not in the least bit trans friendly. I was called by the wrong pronouns repeatedly, there was no way to specify a preferred name different to my legal name, and the nurse I saw seemed totally confused as to why I would be taking testosterone and why I got top surgery (mastectomy).
There wasn't a long wait time and I felt comfortable sharing what I needed to during the appointment.
Talk with Graziano was detailed and he spoke exactly about my problems, even showed pictures about my surgery.
The staff were all very kind! They were clear on what was being done and treated me with the upmost respect and kindness.
Dr. Sperry was cheerful, warm and looked directly at me from the first moment of the visit. She explained the ultrasound report and listened to my response. She further explained after listening carefully to my questions without being distracted and hurried.
Obstetrical Appointment (routine)
Staff is nice and friendly. Took me back on time. Answered all my questions
Very friendly. Aware of my health experience considering I was a new patient.
Obstetrical Appointment (routine)
My doctor is very detailed and cares about the issues I bring up at appointments.
I waited for more than 30 minutes to be taken back to the exam room, then I waited more than 30 minutes in the exam room on the doctor. When the doctor arrived, she was apologetic about the long wait, but I also felt as though my time with her was rushed. I don't think her exam was as thorough as it could have been.
Dr. Dean was methodical and very thorough in her approach to my issue.
Dr. Graziano is very knowledgeable and takes the time to answer all my questions.
Dr. G had always been highly professional but more importantly approachable, friendly, and takes the time to answer any questions I may have. And his hands are always Warm!!
I had recently had a horrible experience with another obgyn. This was the complete opposite! I felt like my concerns were validated and I was speaking to someone trying to help me rather than be condescending.
Angie the medical assistant and Dr. Chin were both good and thorough. Pleasant to talk with. Listens to my concerns and explain things clearly.
Dr. Chin lets me ask questions and takes the time to make sure you understand what is going on.
Dr. Reinhart took her time explaining my options, and did not rush. She was very knowledgeable and I feel very good about my decision as a result.
Obstetrical Appointment (routine)
She is great, makes me feel comfortable. Answers all of my questions. She is very reassuring and kind. I trust her completely with my prenatal care.
I just love Dr. Wester! I have been going to her for a couple of years and I couldn't be more pleased with her or the ladies in the practice.
Everyone at the office was so nice and Dr. Falcone was terrific! She really took her time getting to know me, answered all of my questions, and made the whole appointment as smooth and painless as possible.
Efficient office, doctor was very attentive and medically organized with a plan for me.
I felt Dr. Falcone was very energetic and really friendly. Her nurse was great also. I felt very comfortable with them.
Obstetrical Appointment (routine)
My experience with Dr. Dean was great as usual, but it was a 5 minute appointment that happened literally an hour after my scheduled appointment. It's really frustrating when something that should be quick takes so much time out of my day. Especially when it impacts scheduling for my job and childcare.
Doctor treated me with respect and dignity. Explained things clearly. Showed respect for my opinions. Answered my questions thoroughly. Didn't rush the appointment. Helped me to understand my options.
Everything was on schedule, and it was not long after I was called in that I was seen by Dr. Sperry. She was very friendly and efficient, which I appreciated.
Dr. Falcone was very informative and easy to converse with about ongoing issues.
It is always a rushed appointment. The doctor was in the room - for breast exam and then pap test for only 5 minutes...no time for patient.
Lydia Wester, MD was pleasant and had great communication and made me feel comfortable.
The doctor was very nice and took her time talking to me. Also I did not have to wait past my appointment time which has happened at other doctors in the past.
Obstetrical Appointment (routine)
Dr. Dean explains information so I am able to understand and is very specific. Office staff is professional.
Dr. Erin was very knowledgeable and understanding of the questions I had.
Dr. Wester always answers all my questions and takes her time with me.
The physician was extremely professional, very good at what she did her touch was extremely gentle and she was very thorough in explaining everything that was happening and all possible outcomes. I would recommend her to anyone. I feel that she will give me optimal care.
Dr. Dean is professional, thorough, approachable, and always willing to answer any/all questions I may have of her. She has always put my health and overall well-being ahead of any type of time restraints.
Satisfied for the most part. But if you're a new patient and the appointment is for pregnancy the mother and partner should be able to go to the visit together while taking the proper precautions.
[Highly satisfied because] Dr. Dean does her job with delicacy and care! She keeps the appt nice and quick! :)
Dr. Wester was very nice and answered all of my questions. The part that prevented me from giving a 4 or 5 is the amount of time it took to be seen by the doctor. I waited in the lobby for 20 minutes before I was called back. Once back in the room and waiting on the table, I waited another 25 minutes before Dr. Wester came into the room. Dr. Wester was apologetic and did explain that she had another procedure that took longer than expected, and I appreciate that she apologized. I understand that things arise that will back up the day and some things are not preventable. One of my expectations from any provider is to be seen in a reasonable amount of time. Thank you!!
They still saw me even though I was late and everyone was kind and helpful. Bianca made me feel comfortable and made my 1st time at a OBGYN really easy.
Dr. Dean is an amazing provider. She makes you feel valued and that you're not just another patient she's trying to get in and out. She remembers my babies and asks about them every time I see her.
Obstetrical Appointment (routine)
Dr. Graziano is one of the most compassionate and caring doctors I have ever met. He answers all of my questions and genuinely cares about his patients.
I trust Dr. Reinhart. She makes me feel relaxed while doing the procedure. She has an excellent bedside manner. I have told my friend about Dr. Reinhart and she plans to make an appointment with the doctor.
Dr. Falcone explained everything fully and was reassuring and friendly.
Every employee/person at this office is extremely professional and polite.
The Doctor talked about my condition made sure I was aware of recent visit she assured me things were be good.
Ability to do the paperwork online before the appointment is a great time saver and so convenient. Dr. Dean is wonderful and caring and always makes me feel as ease and answers my questions.
She made me feel comfortable and talked to me about what was happening. She explained things to me openly, nicely, and didn't make me feel the slightest bit silly being that I am almost 30 and had never been to a gynecologist before.
Doctor answered to all my questions and concerns about my health check. Excellent service since I enter to facilities. Front desk, doctors. Everything clean.
Dr. Reinhart was very friendly and took time to answer my questions.
Obstetrical Appointment (routine)
Dr. Graziano is very kind and caring, did not rush through the appointment, and made sure that I was feeling well.
The office staff is efficient and helpful. Dr. Reinhart was understanding and helpful.
Super long wait and then appointment was rushed, love Dr. Chin but every time is a huge wait (~1 hour) so I may change providers.
Everyone was professional, friendly, and wanted me to feel comfortable helping in any way they could.
Staff were following CDC recommendations for safety. Dr. Dean took time to be personable, listen, and communicate any issues of concern.
Graziano is so patient and always takes the time to listen to my questions or concerns. He is amazing and so caring.
Doctor was rushed. I didn't feel like she was fully engaged in appointment or really listening to what I was saying.
The staff, the location, Dr. Sperry are always very friendly, supportive and understanding.
I like the treatment by the office staff in the office and the previous care giver I have seen. She has recently retired.
Dr. Reinhart always makes me feel very comfortable and she listens.
Obstetrical Appointment (routine)
Felt rushed and was in and out before I could remember the questions I needed to ask.
Obstetrical Appointment (routine)
I didn't get the chance to voice my concerns about myself. I was told "Oh you look good, so your good." And I didnt get to bring up some of the symptoms I've been fighting.
Dr. Falcone made me feel very comfortable. She took her time and explained things to me as needed. She is honestly one of the best doctors I've had.
Dr. Dean always takes the time to explain in detail what you're being seen for and what's going to happened next.
Obstetrical Appointment (routine)
Dr. Chin is very personable. I've had her as my OBGYN for more than a decade, and she was my doctor for both my pregnancies. She listens to you, and addresses your concerns and is overall laid back.
Dr. Sperry always explains everything I need to know and guided me through the entire process of the IUD placement. She was very kind and I felt safe and taken care of during my visit.
My ONLY dissatisfaction was that I had to wait an hour to be seen. In other words my appointment was for 2:20 but I wasn't seen until 3:20.
My doctor was super nice and extremely helpful. She explained everything to me of what she wanted and what she was going to do very clearly to help me relax. She made my appointment so much easier and less scary.
Minimal wait time, quick, efficient visit. All my questions were answered.
I love Dr. Sperry! She is warm, friendly and always gives you time if needed.
Dr. Chin is wonderful, I was seen quickly and all my questions were answered
Everything with Dr. Graziano was just fine. I am glad that he is my doctor. However, the appointment time was about 30 min. late just to get called back (though I've waited much longer overall in the past, but it still isn't fun). Also, after my appointment, I was asked to wait in my room until the nurse(?) returned with my paperwork. I waited over 35 min! I finally just left the room and tracked her down. While she did apologize, she also made excuses, which came across as blame-shifting, which I think is unprofessional. (She said she was training someone and also that they were very busy with many patients. But I am also one of those patients!)
Dr. Dean was awesome. She's very kind and very understanding. She listened to what I was talking about and made me feel very comfortable which is not very common for me with previous doctors.
Obstetrical Appointment (routine)
Dr. Wester listens and answers all questions. Very supportive.
Dr. Falcone made me feel very comfortable. We had a bit of conversation before exam began. Dr. told be step by step what she was doing. She answered each of my questions.
I liked the doctor, everything was fine with the exam. I was told however, to arrive at 3:00 for 3:30 appt and didn't get in to examination room until 3:45.
I am highly satisfied because Dr. Rinehart is always so warm, friendly and welcoming. It's very evident in everything she does that she truly cares about her patient's well-being.
I was in and out of my appointment and it was super informational. Dr. Sperry was also able to answer other questions about my reproductive health.
Dr. Sperry is always very nice and I like that she runs on time and completes my appointment with care but also efficiency.
Doctor and all the personnel was professional and friendly. Doctor made me feel comfortable during my procedure, she was understanding and knew exactly where I was coming from. Doctor went above and beyond helping me.
Obstetrical Appointment (routine)
She's genuine and personal... She stays on top of patients needs and wants...
I felt very comfortable discussing issues with this doctor. She explained dexa scans and bone density in a way that was understandable
Well, although this time the provider we saw was a lot more respectable, however just as with the previous provider, this doctor did NOT listen and/or fully answer our questions. I have scars that are approximately 10 years old on both arms and, just like the other provider, doc could not stop staring at them. Furthermore, she too brushed off my daughter's symptoms as being regular depression, meaning depression NOT associated with just her period. When we explained to her MULTIPLE times that this ONLY occurs on my daughter's period so how could it be regular depression, we got NO answer, just brushed off again. She informed us that we needed to make an appointment with mental health to get my daughter on anti depressants.... Again, I'd be more willing to accept this if she could give us a clear answer as to why then these symptoms ONLY arise with my daughter's menstrual cycle.... Honestly, I will never bring my daughter back to this clinic and God help those women who are currently patients here....
Dr. Falcone took time to speak with my daughter about her medical issue, and came up with multiple suggestions.
She was very understanding and timely. She made sure to offer support while giving the information she needed too.
Dr. Dean is very thorough and personable. That makes it very easy to be comfortable.
Every staff member was friendly and professional. Dr. Falcone makes you feel at ease and covers all aspect of your health.
I liked the Doctor. She made me feel very comfortable and she was personable and explained everything.
I waited over an hour in the lobby and another 1/2 hour in the room but Dr. Dean was worth the wait
Obstetrical Appointment (routine)
I love Dr. Dean! She is very personable and always puts a smile on my face.
Dr. Dean and her MA Amber are truly wonderful. You feel safe and cared for.
Dr. Falcone was open, friendly, attentive, and happily answered any questions I had.
Appointment was on time. Dr. Falcone listened to responses to her questions.
Obstetrical Appointment (routine)
Dr. Dean is always so friendly and makes you feel comfortable no matter what is being done. She always thoroughly explains what is being done and what to expect. As this is my first time being this far along in my pregnancy she always makes sure if I have any questions that she will explain and make sure I understand. I always leave informed by doctor and all the staff.
Dr. Falcone was great. My only complaint was with the more than 90-minute wait and the mistakes made by the check-in person.
She is always kind and caring. I love that she actually listens. I have had doctors in the past who treat you like a time consuming burden. Dr. Reinhart has always been genuine in her interactions.
Dr. Reinhart was so FABULOUS! She explained all details of my surgery & recovery. I completely felt informed every step of the way. Dr Reinhart and her fabulous staff, made sure I was comfortable, updated and included in decision making and details throughout my entire stay, as well as after going home! I HIGHLY recommend and appreciate Dr. Reinhart!
I found the doctor to be very personable! She took time to answer all my questions and explain my body to me!
She was really nice, professional, and understanding even when my mental illness started affecting me.
I was asked to arrive early, which I did. I had to wait over an hour to be seen. When I expressed dissatisfaction with the wait time to the nurse, the doctor rushed in and was in and out in 5 minutes. Given that I was a new patient and she did not have my old records, I would have thought that she would have spent a bit more time getting to know me and my history. Nope. I felt like she just wanted to get me out of there. I won't be back.
Dr. Gayle Dean has always and was very sympathetic to my needs and helping me along with the procedure. She made me feel at ease and at comfort.
Dr. G is always polite, answers my questions & can suggest new things to try if I need help with an issue.
Obstetrical Appointment (routine)
I'm always satisfied with Dr. Dean. She's just straight up, I'm comfortable with her, we can talk about a lot of things.
Dr. Chin and her staff were highly professional and very nice. They made me feel comfortable knowing I was in good hands.
The doctor was very nice and made me feel really comfortable and made the appointment less nerve-racking.
Follow-up Visit (Problem / Complication)
Dr. Sherry was friendly, professional and answered all of my questions.
I have been going to Dr. Dean for years. I honestly call her my angel when I walk in as she is always so upbeat and positive. She is the epitome of professionalism and someone I trust whole heartedly.
Dr. Dean was amazing as always, very comforting and patient. Only complaint would be that my husband was not allowed in the room with me. In fact he wasn't allowed in the building due to COVID "safety measures".
Obstetrical Appointment (routine)
The doctor was wonderful and understanding. She answered all my questions and was very helpful.
I cannot respond to the survey without also commenting on the check-in process, which took me over an hour to complete and did not allow for inclusion of medications I am currently taking. Moreover, it requested that I pay a co-pay, which I did, but when I checked in at the office, I learned that it was not only not needed, but then took me several inquiries to get the charge reversed. I had to wait for about 40 minutes just to be called back by the nurse and then there was an additional wait to see Dr. Reinhart. She answered the questions I ask every year, did her exam and was out the door. I realize that life is different with COVID, but scheduling has always been an issue with this office and patients' time is not considered with the extensive waits we have to endure.
Stephanie is very attentive, asks the right questions and listens to any concerns you may have.
Obstetrical Appointment (routine)
The providers and lab are awesome.... but some of the support staff... it's chaotic and leaves plenty to be desired.
Obstetrical Appointment (routine)
I was referred for physical therapy which greatly improved my quality of life.
Doctor walked in without my chart and without my test results. Doctor seem to be confused on what was going on and did not even go over the results. I am a doctor myself and I would never walk into the room to discuss test results without the scan in my hand or without having reviewed them myself.
I have been a patient of Dr. Chin's for about 20 years give or take. She has always been professional and pleasant, she listens to concerns and does what she can to help achieve the best health for her patients.
Dr. Dean is a wonderful GYN! Wouldn't go and see anyone else!
Obstetrical Appointment (routine)
I have nothing but good things to say about Lydia Wester and the office.
Dr. Dean was so loud that I felt like I was being assaulted by sound. It's a small room. I could hear everything she said to the patient before me, and I am sure others could hear her talking to me. I asked her to please keep her voice down to protect my privacy and she laughed it off. She then continued to talk at maximum volume. She also gave me trite marital advice when I came to her for a serious life-changing problem.
Highly satisfied] Because Dr. Dean is the best! I enjoy seeing her.
Basically I was just told that I had no vaginal bleeding and I have to now wait until October 15th to have a pelvic ultrasound. No well woman exam either so when I get the bill which I'm sure is going to be a lot just to put a specular and tell me only had vaginal bleeding and to make an appointment for ultrasound not happy it will be finding another gynecologist.
Obstetrical Appointment (routine)
Always a fun moment with Dr. Dean, always makes me feel comfortable.
I waited over an hour for my appt. I was scheduled for a procedure, but when she came in the room, she said it wasn't necessary. While I appreciate that I didn't need it, a simple phone call would have saved an hour and a half of my time.
[Highly satisfied] Because doctor listens and makes you feel comfortable.
Dr. Falcone took the time to consult medical journals, consult with her colleagues and provide me with the best medical care and advice possible after a horrible mistake made with another OB. I had seen another doctor who had neglected to inform me of the need for a RhoGAM shot and Dr. Falcone went above and beyond to maximize my chances of a future healthy pregnancy. She got me in immediately and validated my concerns after multiple doctors had brushed me off. She is the best there is!
I was apprehensive about seeing a new doctor, but I am glad I did. Dr. Falcone was wonerful! She took her time to answer all of my questions and she has great beside manner. Good doctors are hard to find, please keep her.
Dr. Graziano has always been a caring and attentive. He delivered my son 32 years ago and is the best doctor I have ever known.
Dr. Dean is the BEST. She is kind, gentle, interested in you, and professional. Her Medical Assistant is excellent. Thanks!
Excellent care. Excellent office staff. Thorough explanation from Dr. R
Dr. Dean was kind and professional, it wasn't a pleasant procedure but she was warm and worked quickly - she checked if I was ok throughout.
Dr. Graziano explains everything very clear. I got there late and he was still available to see me. His nurse is so kind and friendly.
Dr. Wester takes her time to hear your concerns and doesn't rush you.
Obstetrical Appointment (routine)
She took the time to listen to my questions and give thoughtful answers. I didn't feel rushed.
Dr. Chin always takes the time to answer any questions I may have and is very pleasant.
Dr. Chin is very personable and professional and cares about her patients.
The scheduling people had scheduled my mammogram before my annual months earlier. At check in the receptionist gave me some grief about the scheduling, that appointment should have been reversed. I informed that this was how the office set it up as, I would not have any idea of doctor's preference of what visit is supposed to be first.
I was in and out if the office and felt like my concerns were heard.
Dr. Graziano has taken care of me during both my pregnancies. I always felt safe in his care.
Dr. Graziano is GREAT! Really appreciated him, the time he took with me, the compassion he showed, etc. The office was terrible. My lab orders and ultrasound orders were never communicated. I always had to call and request that they be put in. Multiple office staff asked me my due date while I was actively miscarrying. Dr. Graziano recommended a follow-up 3 weeks from my previous visit and I had to wait 6 weeks to get in again. Overall, not at all impressed with the staff, but very happy with Dr. Graziano.
Obstetrical Appointment (routine)
She was very helpful and explained everything perfectly.
She is very talented and knowledgeable. She focused on me. She was very sweet to sympathize about my loss of my mother. She got right to the heart of my problem. Her cheerful demeanor puts me at ease.
Dr. Lydia made me feel at ease immediately. She was very knowledgeable in her area of expertise and made sure I understood what she was saying to me.
Dr. Dean and her staff are always on point and make you feel very comfortable.
Obstetrical Appointment (routine)
Prompt, to the point, warm, fun and remembered how to say my name!
Obstetrical Appointment (routine)
Yes, Dr. Reinhart is always high energy and asks how I'm feeling.
Dr. Reinhart listened to my concerns and offered solutions. Was positive in helping me with my solutions.
He went over my chart before seeing me and knew exactly what I needed. He listened very well and answered all my questions.
Dr. Reinhart knew as soon as she walked in the exam room, that I had a concern. She avoided chatting and asked what my concern was and quickly examined me.
Obstetrical Appointment (routine)
Dr. Dean is the best doctor I've ever had! She is positive, caring, friendly, and just so much fun. I love her sooooo much and I'm so thankful for every addition she has brought into our family!
Dr. Dean took the time to explain everything in detail. She listened to my concerns, took them seriously and agreed to help me come up with a plan once some test results were back.
Dr. Graziano took the time to talk to me about my kids and their school and some current topics during the consult.
Had blood work done 4 times in 3 hours and was pleased with the timeliness and privacy afforded to me in my own private room where I could work and wait for each blood draw.
Dr. G is always kind and respectful. He listens and understands my questions and gives me a thoughtful, knowledgeable answer.
Really liked Dr. Wester. She was professional but personable. Also appreciated a lab being located in the same building so I didn't need to go elsewhere for bloodwork.
I understand covid protections for office, but not being able to bring newborn to office was stressful and caused panic. Care had to be arranged and a bottle introduced before I was ready. Further, I was not seen on time which when having to provide coverage of care and breast milk for a 6 WEEK OLD left me feeling unsettled and distracted during my appointment where I couldn't really focus on my care and voice the concerns I had because I was not present. I was gone later than anticipated. My baby was not likely going to spread covid, and the risk was greater for them to be exposed, but there was risk each way as it was a risk they wouldn't take the bottle, or that I wouldn't have care coverage.
First time with Dr. Reinhart. My appointment was very fast and impersonal.
Obstetrical Appointment (routine)
I feel all my appointments are so rushed and that I receive very little feedback. I am annoyed to wait for an hour to see a doctor for no more than 5-10 minutes.
Obstetrical Appointment (routine)
I love how the nurses, staff and doctor are so polite and supportive. It's like they're considering me as their family.
Obstetrical Appointment (routine)
Great experience with Dr. Dean! Had to wait a little while to get back but she was wonderful as always.
Obstetrical Appointment (routine)
Dr. Sperry is always so kind and I love how she shows so much compassion in the work she does every time I'm in a appointment with her. She truly gives me an amazing vibe every time.
Yes! I'm always satisfied with her. I have been seeing her for years and she is the best provider I have seen.
I found Dr. Reinhart to be straightforward, knowledgeable and kind.
All staff members were extremely friendly and helpful with any questions, concerns, straight forward and addressed all follow ups needed.
Dr. Wester is kind and has excellent bedside manners. She is compassionate and understanding. She breaks things down so it's easy for me to understand and is reassuring. I never feel rushed in her office.
Dr. Lydia Wester always has displayed the utmost respect and professionalism during our scheduled appointments. She has helped to reassure me and/or guide me on how to stay healthy. I rave about her energy after very appointment because I feel it's good to talk to others about the benefits she brings in the case that they may be looking for a similar type of care. Thank you for hiring such an inspirational person.
Dr. Reinhart is always EXCELLENT!!! She's highly intelligent, always correct with her diagnosis, very professional, listens attentively and respectful. Her assistant Jo Ann is very professional, friendly and helpful. These 2 stand out from all the rest!!!
Obstetrical Appointment (routine)
Dr. Wester is always great to talk to, and she listens to my concerns and questions.
I love Dr. Wester, she never makes me feel rushed and I always feel like she really cares.
Especially enjoyed the doctor - friendly, gave specific information as she went along.
Obstetrical Appointment (routine)
She was very friendly and engaging. I felt very comfortable with her.
Prescription Medication / Rx Refill
Dr. Falcone was amazing! She is so friendly and inviting. The best interaction I have had with any kind of doctor so far.
Obstetrical Appointment (routine)
Dr. Chin is kind and warm. She made me feel comfortable and safe.
Obstetrical Appointment (routine)
Dr. Sperry has great "bedside manner". She answered all my questions and heard my concerns.
Dr. R is the best, she's professional and I trust her with my health care
Dr. Chin is very thorough and has a great manner with her patients.
Obstetrical Appointment (routine)
She takes time to listen and never rushes you even with her busy schedule. Highly personable and professional
Dr. Sperry was very friendly and efficient. The other staff were also friendly and helpful.
Wait time is always short and comfort in the office is a priority.
Nurse and staff were very sweet and caring made me comfortable, will definitely come back.
Obstetrical Appointment (routine)
Dr. chin took her time to talk with me about my concerns and I didn't feel rushed through my appointment
I just love Dr. Reinhart. She knows how to calm your fears and takes the time to listen to you. She is such a wonderful doctor.
I really appreciated how much time Dr. Falcone spent with me and that I didn't feel rushed.
The doctor listened to me, was patient with me, and did a thorough examination.
Crista Martin retired and I really miss her. Dr. Reinhardt is lovely but does not spend the time talking to you and figuring out how all your problems go together like Crista did. I think I will try a WNP next year on my visit. Dr. Reinhardt's Nurses Assistant was not great. She took my blood pressure 3 times in a row. Could not find my pulse and bruised my arm from the blood pressure cuff. She did not look to see if I needed my pap spear (I didn't) so I undressed and had the exam for nothing.
Was seen quickly and from reception to the Doctor everyone was courteous and competent.
Obstetrical Appointment (routine)
The nurses and doctor were very helpful with answering all my questions.
Dr. Sperry answered all my questions with direct answers that were easy to understand.
Dr Reinhart is always friendly and listens to any questions or concerns I have.
She explained everything to me and spent the time to make sure I was comfortable throughout the procedure.
I was seen promptly, everyone seemed well organized. Dr. Reinhart was extremely understanding and made me feel at ease. I was told I would get a call to schedule an ultrasound and an appointment with the MFM specialist and I received the calls within an hour or so.
Staff was friendly. Everything was on time and as expected. Love Dr. Chin!
Dr. Falcone was personable, knowledgeable and caring. I switched to her after the nurse practitioner I had seen on my first visit no longer took my medical insurance. I was hesitant to try someone new since annual gynecological exams are so personal, but Dr. Falcone helped me feel comfortable.
1st time to meet Dr Chin since Krista had retired. Dr Chin was very friendly & easy to talk to. Very professional & made me feel very valued as a patient
Dr. Reinhart and her MA are so good to me and great listeners. Dr. Reinhart is an amazing doctor!
Obstetrical Appointment (routine)
I received empathy and compassion and a gold chocolate coin for the small emotional distress I was in!
Obstetrical Appointment (routine)
I came from a fertility clinic and this was my first appt. with Dr. S. I was satisfied with the time she spent with me, and that she answered all my questions. I was dissatisfied overall because I assumed I would get an ultrasound or at least an attempt with the fetal dopplar for some reassurance and peace of mind, and neither were offered. I also found out the next day that I'll have to meet with a high risk doc. as a precaution for being an IVF pregnancy and this was never mentioned to me at my appt. Being pregnant after infertility and loss is very trying and I just didn't feel I received as much support and comfort as I would have liked.
This was a 5 min check-in to follow up on initial first visit that was done by telehealth. Dr. Reinhart was very nice and listened attentively, although I had no issues.
The doctor put me at ease immediately and I felt like I was heard....I felt like she had common sense and discussed my situation with me and made sure we were on the same page and we were both in agreement as the appointment came to an end.
Dr. Graziano is a patient and caring physician. He exhibits genuine care and concern for his patients' needs and tries his best to assist them.
Dr. Wester is very communicative and listens to every issue and gives detailed information all on questions asked! I love her!
Dr. Chin explained the procedure to me, and what to expect next, for my culcoscopy. She also answered my other questions about HRT options, and incontinence treatments. Once again, I felt that Dr. Chin was kind and thorough, and I trust her judgement.
Obstetrical Appointment (routine)
Dr. Wester took time to ask questions and follow up about my pregnancy so far. She's the best!
Staff and Dr. Are very nice and friendly and very professional how they address you. I am happy with the service I received and my concerns mattered.
Dr. Chin is amazing. She explains things so that you understand what is happening with your body.
Dr. Chin was professional yet very friendly. She gave a thorough exam.
The check in system runs smoothly and I never have to wait long. I appreciate the precautions everyone is taking because of Covid-19.
Dr. Wester was honest and gave me options in regards to the issue at hand. She allowed me to make a decision that I felt was best for my family and supported that decision.
She's an amazing doctor, really fun to talk to and overall really caring.
[Highly satisfied with] How quickly they got me in. How nice the staff and nurses were. How well they answered all my questions!
I was highly satisfied with the services of Dr. Graziano. He was very keen to the details of health issues. He answered all my questions. He was very caring, loving and very professional.
I got in for my appointment on time. Dr. Chin is always wonderful to see. She takes time to listen and doesn't rush through the appointment.
The provider and staff were very friendly and engaging. They answered my questions and were positive and open minded about my ideas. I did not feel rushed or belittled in any way.
Very welcoming staff and polite and friendly, comfortable, Doctor Erin Sperry.
Obstetrical Appointment (routine)
She is so friendly and takes the time to talk and listen to you and validates your concerns. I feel my baby and I are in excellent care with Dr. Wester.
Obstetrical Appointment (routine)
Always answers my questions and seeks my input on my plan of care
Everyone was very nice and on time. Dr. Chin was nice and friendly and understanding and so far I think she is pretty smart and knows what she is doing. This was my first appointment with her.
Dr. Chin fully answers my questions. She comes to appointments well prepared on my health issues. I came to Dr. Chin due to dissatisfaction with a previous doctor. That previous doctor said my symptoms made no sense, that I did not need any surgery, and finally agreed to do limited surgery on my uterus despite my certainty that my left ovary was the source of my problems. She only agreed to do that much after I mentioned that I had paid out $5,000 on testing and emergency room visits at that point and all doctors thus far had said they felt my problems were related to my reproductive system. This included a gynecologist who referred me to that surgeon in the belief that I probably needed a total hysterectomy. My personal research based on the small amounts of information I had received and my test results all reinforced that my symptoms seemed relatively common and I should find a better doctor. Dr Chin was recommended to me by an FNP as a doctor she personally believes is excellent. Dr Chin agreed that my symptoms merited surgery, insurance agreed. She let me know that the surgery is not always successful and of complications that can occur during surgery and how they are dealt with if they arise. She advised me of other tests I should have done to explore all possibilities for my problems and asked me to pursue that knowledge as well. She made it easy to feel confident in her. Her surgery skills immediately improved my pain and well being. The sick feeling, pain and eating issues from the last six months have disappeared. I'm now just waiting to heal from the minor pain caused by the procedure and feel very grateful for both Dr Chin and all of the excellent TMC staff. My follow up visit was more of my previous experience with this doctor. She answers my questions quickly and easily and her answers make sense with what I read on my own. How well I feel and how well I'm healing since surgery mandates high satisfaction.
The wait time in the lobby has drastically improved since i was here last (2017).
Dr. Wester was approachable and personable, and my questions were thoughtfully addressed. She talked through each phase of the exam she conducted so I knew what was going on and why.
Obstetrical Appointment (routine)
Dr. Reinhart took time to ensure she had answered all my questions. I was feeling a bit on edge, and she was very reassuring and comforting. All of this despite the fact that she was running behind on her schedule.
Dr Graziano Always makes me feel comfortable and the IUD was very quick.
Obstetrical Appointment (routine)
Dr. Wester has always been kind and really listens to my concerns.
Obstetrical Appointment (routine)
She thoroughly explained signs and symptoms of labor. When I should be going to the hospital. Always asked if I had any questions needing to be addressed. She's always pleasant and personable.
Obstetrical Appointment (routine)
Dr. Dean is one of the best doctors I have ever seen. She really is an amazing doctor and a wonderful person. I'm so blessed to have had her for both of my pregnancies!
I love Dr. Wester! She is so down to earth and never makes me feel inadequate for any questions I have. She loves to teach and has answered all my questions with patience and educational information.
I love Dr. Stephanie Chin. She is always so kind and makes me feel so comfortable.
Very informative doctor...pleasant office...good virus measures in place.
Dr. Chin always listens to my concerns and makes me feel 100% comfortable. I left this last appointment happy and felt like I got the best most compassionate care.
The physician was very impersonal. She did not seem to be interested in creating a comfortable, trusting environment for a new patient. Yes she was straight to the point of the appointment but came off as in a rush and did not have time to discuss my concerns or answer questions.
Obstetrical Appointment (routine)
Dr Sperry is always very positive and upbeat, friendly and helpful!
Dr. Graziano was very thorough in his explanations and ordered additional testing to confirm his thinking. I appreciated his approach.
Obstetrical Appointment (routine)
Doctor Wester is very attentive and thorough, she answered any and all questions I had.
Nothing was wrong, but the appointment was very quick and I left not really being sure what (if anything) was wrong or whether I should be worried. The doctor left the room before I even sat up from the exam.
Obstetrical Appointment (routine)
I was having my glucose test done and the lab coordinated with the doctor's office to make sure I was able to complete both within the hour alloted.
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