Dr Runk and her staff are always very nice and get you in and out in no time at all.
The technician was very nice doing my mammogram and well experienced at doing her job. Dr. Diane Runk is always thorough with my examination and on time while answering any questions or concerns that I have and pleasant to talk with as a doctor.
Staff always friendly and helpful, staff takes time to explain everything when doing the mammogram.
The process was very efficient, with no unnecessary waiting times. Everyone was prompt and friendly. It was not my first time visiting the office, but it was my first time seeing Dr. Runk. She was efficient.
Dr. Runk is always very professional and personable. She is interested in my life beyond breast cancer & always asks questions & listens fully. I feel totally confident in her (and her staff's) handling of my care. This time my mamogram showed an area of interest. She did an ultrasound during our visit and put all the data into perspective. It was a great relief to me.
Everyone was friendly, checked me in and out quickly. Very friendly and explained everything in detail. Quick visit. I would highly reccomend this office to everyone.
The staff is always very professional, friendly, and they do a great job of putting you at ease during the visit.
I like how clean the office was people were 6 feet apart and how thorough that one is with her exam and my mammogram the technician was very nice.
I did not have to wait long. Everything moved along smoothly. Everyone made me comfortable.
Everly staff member was helpful. The front desk staff was efficient. The mamomgram tecnichian did her job and I didn't feel any pain in the process.
Dr. Runk is excellent-----very caring and professional. The staff that took care of the mammogram registration and actual mammogram were kind and did a great job.
The technician was very efficient and helpful. All the staff were cheery. Dr. Runk is excellent and so positive.
I am not sure why I need to continue seeing a cancer surgeon. Dr. Runk has never been a communicative physician with me. I prefer to have my medical team be friendly and explain why I need to do whatever is asked of me.
Staff was organized, efficient, and courteous. I appreciated extra steps taken to ensure COVID safety.
Everyone was nice & professional throughout. Waiting time was minimum for mammogram and exam with Dr. Runk.
I showed up a week in advance and they took me immediately and did my test and were very gracious.
Dr. Runk and her team are very professional and treat patients like family. I appreciate that.
Dr. Runk and her team are always wonderful. Caring and take time with me. Answer any questions.
This is a very professional office. Everyone is very friendly and makes you feel comfortable. It is not an easy appointment for any woman and you always hope the results will be good.
Dr. Runk always takes her time and is highly sensitive to my needs and concerns.
There was very little waiting time. The Mammogram tech was very efficient and knew what she was doing, then I went straight to Dr. Runk's patient room, waited about 15 minutes to be seen by her and she had the results of my mammogram, she examined me, answered my questions and that was it. Great visit.
I noticed protocol changes that were done to help reduce the spread of Covid and make the visit safer. Staff was friendly and cordial.
The technician, was very nice. And Dr. Runk is always very nice, informative and professional.
Staff was very kind and Dr Runk never rushes you and is very knowledgeable and professional. Also it was extremely clean and organized.
Dr. Runk spent time talking to me and did not seem rushed to move on to the next patient. I like knowing the results of my mammogram at my office visit right after my mammogram.
Very efficient office . Things run very smoothly from time you have your mammogram until you see Dr. Runk for an exam. Very efficient staff
Dr Runk is THE BEST!!! She couldn't be more kind, caring & competent. I feel so blessed to have her as my physician!
Follow-up Visit (Problem / Complication)
Dr. Runk made me feel so comfortable when I was so stressed out. I will tell everyone how great she is and to go see her.
I am so happy to be able to have my mammogram and get my results in one visit. It is far less stress and greatly appreciated.
Everyone was very nice. The visit was very professional and any questions I had were answered.
All of staff was very professional. Dr. Runk took the time to answer my questions.
There was hardly any wait time and Dr. Runk is very thorough and I'm confident of her abilities.
Dr. Runk is the best, thorough in examination feel totally safe with her. Am blessed that she is my doctor.
Everyone was very courteous. Dr. Runk takes time with you and answers any answers questions you may have.
Staff was very friendly. Dr Runk was awesome...she answered all of my questions and never made me feel rushed!
Everyone is friendly and knowledgeable. They always make the experience the best it can be. Dr. Runk is very kind and thorough.
I didnt have to wait long. Everyone was very friendly. I was in and out in no time.
The staff was very polite and professional. Didn't have to wait for my mammogram and see Dr. Runk.
Follow-up Visit (Problem / Complication)
Was taken back from waiting room quickly then seen by doctor quickly as well. Had ultra sound then back in exam room while ultra sound was read quickly and saw doctor again for results. Was called same evening with additional results of a fluid biopsy which were good.
Seen in a timely fashion. Everyone was cordial and friendly (these follow-up visits always make me nervous). Protocols were in place to keep patients and staff safe. I was able to get the results of my mammogram before I left the office.
Greeted by a friendly courteous smile. My paperwork for review was handled quickly and without a glitch.
Dr. Runk is a highly skilled physician, well respected. Examination was thorough. Dr. Runk listened respectfully to my questions, concerns.
Did not wait long and when I was in with the doctor I was not rushed and all my questions were answered. Good experience.
Dr. Runk is interested in what her patients have to say about their health concerns and talks with the patient about those concerns. She makes the patience feel as comfortable as possible during the exam.
Dr. Runk always takes time to answer questions and concerns that I have. She never seems rushed. When I leave the office, I feel that all of my questions and concerns have been addressed.
No wait, very professional treated very respectful and received results quickly. Thank you.
Dr. Runk goes above and beyond. Truly a healer who I respect above all other physicians.
My wait time was short. The girl who did my mammogram and Dr. Runk's assistant who came in before Dr. Runk were both very friendly and personable. I forgot to mention that to Dr. Runk. I wanted to mention that because so many times when you go to doctors' offices they just stick you in a room and leave. I was very satisfied with my visit!!!
She explained everything. She made sure we understood and answered all our questions. We felt comfortable with treatments planned.
As busy as I know she is, Dr. Runk always takes the time to make you feel comfortable and that she is truly concerned with your well being and care.
Dr. Runk is an incredible doctor! I know she cares about me and my health. She always puts me at ease.
Because I am healthy, everybody is friendly, I didn't have to wait long. Everything is very clean ad desinfected.
My time during the appointment was well used. I had very little waisted time waiting for the mammogram or swing the doctor. I didn't feel rushed. If I had a question, time was taken to answer it.
The office staff were very courteous and professional. Dr. Runk was so very kind, patient and friendly.
[Highly satisfied?] Yes. I believe the lady's name was Anita who did my mammogram and she was excellent. So kind and informative. My visit with Dr. Runk was pleasant as usual. Great staff.
Friendly, professional staff. I always appreciate Dr. Runk. She is very personable and easy to talk to.
My technician for the mammogram was excellent. I always enjoy seeing Dr. Runk. I appreciate the care and expertise she gives me. I appreciate the caution taken in regard to the Covid virus.
Dr. Runk is always very efficient, professional, and kind. She answers all questions and takes the needed time the patient needs.
Attentiveness of physician - something I have come to expect at this location even when the physician I have seen is new to me though not to the practice.
All the nurses and anesthesiologists were very kind and helpful during my surgery. Dr. Runk took the time to explain everything that she was going to do and after she had done the surgery, to both my husband and me. I have been in very little pain since having the procedure done. Thank you to everyone who made this a pleasant experience for me.
I have been a patient of Dr. Runk's for the past 9 years. She has always been kind, caring and time efficient. I have recommended her to several friends or family. They were very happy with their decision too.
Pandemic guidelines were followed (masking, social distancing). I felt very safe. The visit was thorough but I did not have to spend a lot of time in the Women's Center. I appreciated that.
[Highly satisfied] Because there was an area of concern on my left mammogram and after several more pictures it was determined that it wasn't anything serious.
Met Dr. Runk for the first time and she was very pleasant and provided a thorough breast exam and asked good questions to identify any possible flags. My original surgeon was Dr. Columbus, then Dr. Hartman who left practice and team scheduled me with Dr. Runk whom will assume me as a patient.
The staff at the reception desk was very friendly. I had no wait time. Easily checked in and then went across the hall for my mammogram.
Dr. Runk appears to be an excellent physician but she goes above and beyond either her kindness and compassion. Her staff also carry on with this. They are the best.
My mom passed away after a 27-year battle with breast cancer. It's always in the back of my mind. This visit is never an easy appointment. Normally, I feel anxious and sweaty and quite honestly, nauseous. At this last appointment, the wonderful lady who did my mammogram was just what I needed! She was amazing - so friendly, calm and easy to be in the room with. Our conversation was lively (I can't tell you a single thing we spoke about...I get that nervous!) and flowed continuously. Once I got back to see Dr. Runk, my wait was short. Dr. Runk is always polite, answers any questions I have and never makes me feel rushed. After getting my mammogram and waiting on pins and needles, Dr. Runk starts with "everything looks good". She doesn't make me wait...that's important! I need to make a connection when talking to/with my doctors...Dr. Runk makes it easy to make that connection, because she allows it and even encourages it. I know that I'm in the right place to get the best care, diagnostics and support.
Dr. Runk is the best. I've been impressed with her & her office since I started seeing her in 2003 for breast cancer.
I didn't have to wait long and everyone was very respectful of taking precautions during COVID.
Everything went smoothly. I met Dr. Runk for the first time. I was a patient of Dr. Columbus.
Follow-up Visit (Problem / Complication)
Staff and Dr. Runk were very caring and professional.
I ESPECIALLY loved the young lady who did my mammogram! She was great! I liked being the only one in the waiting room, then only one other.
The technician who performed my mammogram was so very caring, positive and thorough!! I also think Dr. Runk is the best at what she does and appreciate her talent and advice in my care.
I love having the mammogram and then having the doctor review it and KNOW RIGHT AWAY if all is well.
Both the mammogram technician and Dr. Runk were very personable. Services were timely, so I did not have to wait a long time.
The tech who performed my mammogram was excellent - very good at communicating and caused the least amount of discomfort possible. Dr. Runk's exam was thorough and I left feeling satisfied with the whole event.
First, the check-in is very hurried - trying to talk to receptionist, pay any balance and filling out papers at the window in order to cross the hall for the mammogram appt. The nurse doing the mammogram was very rough - it was the worst mammogram I have ever had (have had one every year as recommended and I am 76 yrs old). The doctor was very nice and helpful. When I asked for a December appt. for next year, the lady said it would be Jan. 2022 and didn't offer to call if there was a cancellation. I didn't want to wait that long since I am a breast cancer survivor.
This office is a well oiled machine! Everyone is in sync with each other and they are super professional!
Even though, there is a pandemic. I felt safe in office. Dr. Runk is awesome and takes good care of her patients. All of the staff was professional, nice, and everybody had on mask and social distanced when possible.
Outstanding service when I had my mammogram and I am very pleased with Dr. Runk. She is very professional, kind and cares a lot for her patients.
Friendly staff, professional, efficient, caring procedures shown to meet the needs of the patient.
The transitioning from waiting room to mammo to waiting room to doctor to exit was very streamlined. Ran very smoothly.
I was in and out quickly and left knowing my report was good. Can't get any better than that.
A shadow was seen on my mammogram. I was immediately taken for an ultrasound which showed it was just a small cyst and nothing to worry about. Dr. Runk was fantastic.
Dr. Runk is an excellent doctor, she's very concerned and cares about her patients.
Everyone on staff is so professional. I have complete confidence in Dr. Runk's expertise. I love this place. My young friend was just diagnosed with breast cancer so I will make sure I get my mammogram every year. Thank you for making this so easy. I felt very comfortable visiting your center even during a COVID pandemic.
Follow-up Visit (Problem / Complication)
I felt comfortable about the procedure. People there are nice. I did wait a bit the radiologist was behind on reading the films maybe you could have a back up with experience to pitch in.
Answered all questions. Very thorough exam. Helpful with getting recommendations for breast tattoos.
Very little waiting time, friendliness of staff, ability to get quick results, expertise and caring of Dr. Runk
Good care. Mammogram people are always respectful and caring. Nurses and office personnel are very nice. I was the last patient of the day. No sign of rushing or shortening of the care right through booking my next appointment. Dr. Runk very honest with the problems that COVID has presented. I was pleased to have her feel like she could express her thoughts. She was genuinely concerned about my own experience.
Appointment was on time, very quick getting mammogram, radiology reading and seen by Dr Runk. Pam, mamogram tech, is very efficient, kind, gentle and helpful in positioning. Dr. Runk is always very professional, but has great bedside manner. You feel like she is listening to you, she looks you in the eye. I always feel like she is upfront and encourages questions and has the time to listen to you. I never feel rushed.
Good news, starting 10th year cancer-free thanks to early detection and Dr. Runk and Dr. White and team.
Follow-up Visit (Problem / Complication)
Very satisfied with Dr. Runk's care and concern for me.
Everyone I came in contact with at the breast center was extremely polite, and wanted to make this visit as easy as possible.
Dr. Runk is always very through and is sure to give me all the time I need to answer questions.
I like that I don't have to be there all day....things move on a quick enough manner.
Finding correct parking location this year was the start of my satisfactory experience. After checking in with Colleen, process went smoothly...very pleased with the friendliness and professionalism of all the staff members. When I dropped my appointment card, Colleen went above and beyond to send me an email to let me know what had become of it. Thank you.
A visit with Dr. Runk is always professional, pleasant, thorough, and timely. She is an active listener to any concerns that I have and provides effective feedback. On my visit I had a good mammogram report and breast exam but I had a terrible case of poison ivy. She listened intently and gave me a prescription that solved my problem. She went a step further to treat my problem and it made my day!
Everyone is always so nice and friendly. The nurse that did my imaging was the best so far. Dr. Runk is always wonderful and so personable. The stress of these situations can't be easy but this office is always amazing.
From Dr. Runk through all personnel levels who were working with me, they were excellent and efficient.
I was able to get my mammogram results immediately. It really saves a lot of anxiety. I also like Dr. Runk.
The woman who gave me the mammogram was very pleasant and Dr. Runk was her positive and professional self.
Everyone you talked to was so personable. I felt like a person instead of someone being pushed through to get the next patient in. As I was having the procedure, Dr. Runk explained everything in understanding words and it helped calm my nerves a bit.
Satisfied that the procedure is over. Disappointed in several areas. Felt misled that it would not be any big deal, when in fact it was quite painful and uncomfortable. Disappointed that there was no discussion regarding the steps of the procedure, no time to ask questions beforehand or receive that feeling of comfort before it began. I learned more about the procedure from a representative at Mercy than I did in this office. Disappointed that the nurse felt like she was only there for the doctor rather than care for me, especially during COVID when family is not there for support.
[Highly satisfied with] The efficiency of getting me....everything moved so quickly. Love Dr. Runk.
This was my first time with Dr. Runk. She was efficient and thorough. She is clearly knowledgeable. The office staff was also friendly and efficient. My appointment was almost exactly on time.
Have been seeing Dr. Runk for years. Her office has always operated great and she's awesome.
Dr. Runk did not rush through my appointment. She took time to catch up with me and spent time listening to my concerns.
Dr. Runk was very personable and caring. I didn't feel like I was on an assembly line.
I appreciate all of the precautions for COVID. The staff is both professional and friendly. Dr. Runk is always thorough and reassuring.
All staff is professional, efficient and friendly. I feel I am in good hands there.
I felt that my situation was very thoroughly evaluated and explained to my satisfaction.
They took me in a timely manner, in fact no wait time at all. My mammogram was done by a person who took time to ask questions and made the visit somewhat enjoyable.
Dr. Runk is always very thorough; she asks questions, she asks if I have any questions. She does a very good exam of my breasts.
Dr. Runk has been a huge help and blessing to me since I started on my breast cancer journey!
Dr. Runk is amazing and I will always be a patient of hers! She is very thorough with her examinations and tells you if all is well! I always thank her when she is done with her thorough examinations!
The staff worked me in in a timely manner, all staff was friendly and my time with Dr. Runk is always efficient and pleasant.
Everyone was very nice and efficient. Very little time waiting. A very good experience.
First time I've seen Dr. Runk since Dr. Columbus retired. I found her very pleasant and felt she was a confident physician. Liked her very much.
It was my first encounter with Dr. Runk since Dr. Hartman left the practice. I was pleased and satisfied with her care, friendliness, and professional approach to my care.
I had no waiting time, which I was so thankful for because of COVID. Everything went smoothly and efficiently. Everyone was extremely friendly and explained what they were doing and why. This was a very good exam, Dr. Runk is a very caring person and so easy to talk too. By the time I got dressed she had my next appointment ready for me and walked me out.
[Highly satisfied] Because I like Dr. Runk, she is very honest and up front with me. The staff is very friendly as well.
The tech, who conducted the mammogram was very nice and thorough throughout the test. Dr. Runk was also attentive and professional. Since I am moving out of state, she provided me with a computer disk to take to my new doctor.
This was my first visit with Dr. Runk as I had always seen Dr. Columbus who has retired.
Very friendly, efficient staff. Appointment was on time. Dr. Runk is always thorough, doesn't rush through appointment and is willing to answer any questions.
The technician who I had for my mammogram was excellent. Very personable and made me very comfortable during my exam.
Staff was great, detailed directions to facility, and I loved that their ultrasound was onsite.
Doctor was not respectful of my decision to not continue treatment for breast cancer and used scare tactic to say she wouldn't be able to help me if the cancer returned.
Staff was very professional and provided excellent care. Dr. Runk provides excellent care as does the entire staff.
My mammogram was pretty fast after I arrived. It was quickly read and determined I needed more pictures. Dr Runk came in after the second ones were read with good news. She is always nice and efficient. I was out in an hour!!!!
Short wait, respectfully treated by staff members. Dr. Runk was very friendly as usual and answered all my questions and concerns nicely.
This was my first visit with Dr. Dianne Runk and I immediately felt at ease. Her knowledge and experience were quite evident as we talked, she answered my questions in detail and gave a thorough follow up exam. She's a Keeper! I was pleased that I received an immediate reading of my test by Dr. George Wagner. I appreciated knowing the results before leaving....May I also comment on her staff. The receptionist welcomed me warmly, there was no wait time, and throughout the visit I was treated with respect by everyone. Her nurse while being very professional and efficient was friendly and reassuring as she explaining the procedures of my visit. I must compliment the technician who took several views for most accurate reading and was most skillful. In fact, I told her it was the least painful mammogram I had ever had! My thanks to Dr. Runk and her Staff!
I had a bad experience with the receptionist. I had some questions about why my appointment time was changed and her response and response to subsequent questions was rude and offensive.
Easy parking, great directions, intake fast, COVID considerate, everyone was nice, Dr. Runk thorough and nice.
The entire appointment felt rushed. The MA that roomed me was unprofessional and short with me. I felt like I did not receive answers and was given a $360 bill for a 15 minute visit.
[Highly satisfied] Because my appointment was timely and without complications. Attention from nurses and doctor were as always of high quality. Dr. Runk and her team are wonderful. I felt save with the COVID-19 protocols in place. Thank you!
Follow-up Visit (Problem / Complication)
Dr. Dianne Runk was very caring and compassionate.
Dr. Runk is very thorough and explains everything very well. She is also very patient when answering questions.
I did not tell them when I made the appointment that I felt a lump, but they were very nice and did all they had to to address my problem.
I have been coming to this office for many years. I started when the office was across from Jewish Hospital in Kenwood. Many years ago found a problem when I had a mammogram in the mobile unit, saw a doctor at Cincinnati Breast Surgeons, the area was removed and have been coming back each year. Do have a family history of Breast Cancer.
Everyone was very nice and professional at my visit. I did not have to wait very long and they did an excellent job with my mammogram.
Short wait. Good location. Expertise and experience of the Doctor.
Dr. Runk was very professional in explaining the procedure. I felt that I and my care mattered.
Dr. Runk giving me that reassurance that everything is going to be ok and when you come for a mammogram you are always scared and worried that something may be found. But to have her come in the room knowing that she looked over the films too and you trust her is a sigh of relief and peace of mind, to see her smile and confidence she has with her work and you can trust her.
Dr. Runk personally came to the waiting room to get me for the procedure and walk me to the door when leaving. She explained every detail of the procedure. Dr. Runk's kindness and professionalism made me feel more comfortable.
The office staff was extremely welcoming and put me at ease. The mammogram technician was personable and explained everything in detail.
Dr. was thorough, interactive reduced my initial stress of our first visit.
When I arrived at the office there was no one at the front desk to check me in. I went over to the mammogram office to start the check-in process and then had to return to the office when someone arrived to check me in. This was a bit inconvenient.
I felt the exam was very thorough, Dr. Runk was new to me and I found her very kind and good bedside manners.
The staff was professional but friendly and as always Dr. Runk was great. I have complete faith in her.
Everything was done in a timely and professional manner. I received my results of the mammogram while I was there. The doctor personally called me when the radiologist made a mistake by calling me to say I needed to come back for more imaging.
Very short meeting with the doctor. I had not seen Dr. Runk before because I had been a patient of Dr. Columbus. I would have felt better if she had spent a few more minutes and I had been able to ask a few questions. I waited 30 minutes in the patient room for a few minutes with the doctor.
I thought the process was speedier than my last few visits. I felt that the doctor listened to my concerns.
Very satisfied with my experience from arriving too early and they fit me in. From the mammogram technician, Dr. Runk's nurse and Dr. Runk. All making me feel very comfortable. I have and will continue to recommend this practice. Very pleased.
I appreciate getting my mammogram on the same day as my visit with the physician. I have been a patient of Dr. Columbus's for many years. This was my first visit with Dr. Runk. My experience with Dr. Runk was positive; she did a thorough exam which I appreciated. She also gave me a letter stating that my mammogram was normal which I also appreciated.
The front desk staff was kind. Dr. Runk always makes me feel comfortable and confident in her evaluation of my breasts.
I was treated with respect. It was a very caring experience with Courtney and the person she was training, and Dr. Runk. Dr. Runk is the best!
I actually went early by mistake. I was seen regardless very quickly. I love Dr. Runk and her staff.
Follow-up Visit (Problem / Complication)
First visit with Dr. Runk and I did not know what to expect. So, I was impressed with her. She was very thorough and it was great to get a letter with the results while at the office!
First time I had been to this location - everyone was very friendly and helpful.
I am confident that I am getting the best care, from the office staff to Dr. Runk.
Adherence to COVID safety measures. Shorter wait times than usual. Kind, thoughtful, efficient staff.
The hospital team made me feel at ease during my exam. The team was efficient, I didn't spend hours getting my exam. I felt my exam was very thorough.
Every person from receptionist, to the tech, to the MA or nurse, to Dr. Runk, could not have been nicer or more professional. Each one eased my fears and anxiety. I highly recommend them to everyone I know. I couldn't thank them enough.
Follow-up Visit (Problem / Complication)
The doctor was able to see me the same day I called, Dr. Runk is very thorough and reassuring.
Dr. Runk was extremely thorough and detailed in her explanation of what the possibilities of treatment might be. She has taken time to call in the evenings to update test results and proceed with next steps. I appreciate her approach to relaying information and communication.
Dr. Runk has been taking care of me for 20 years. She and her staff are exceptionally dedicated professionals.
Everyone was kind and knew what they were doing which made the patient feel secure and confident.
Got into my appointment early, tech was professional. Dr. Runk was caring and professional.
The staff was very friendly and knowledgeable in the procedure that I had. They were very conscious in following the COVID procedures.
I got in to get the mammogram within 15 minutes and got my check-up after within 10 minutes. The tech was very professional with the mammogram and Dr. Runk is the best doctor I have ever had.
Like that I can get my mammogram and see Dr Runk immediately after they read my results
I appreciate getting the preliminary mammogram results with same day visit to Dr Runk.
Courtesy of staff. Full attention and professionalism of Dr. Runk. Takes time to listen and explain problems or procedures as needed.
Timely and felt precautions were taken for COVID-19. Staff is always pleasant and helpful. Doctor always spends enough time to answer my questions.
I feel so comfortable there, everyone is friendly and helpful. It's nice to know when I leave that I have results. Would never go anywhere else.
I have been with Dr. Runk over 21 years and would never think of finding a new Breast Surgeon. This visit was exceptional because it went smoothly and on time. I assume the COVID protocol had something to do with the new procedure.
Dr. Runk is the best!!! She puts her patients first and takes spectacular care of them. I would (and HAVE!) recommend her to any of my friends, collegues, and family. There is NO BETTER SURGEON OR PROVIDER. She is surgically superior to any one around. You can't get any one better than Dr. Runk. God bless her and all she does for her patients. God bless her and all she has done for me.
Check in was very efficient, considering the pandemic. Everyone went out of their way to be compliant.
Everyone was very sweet and made me feel i as if they were actually invested in me as a patient.
Dr. Runk was very thorough. This was my first time meeting her. I requested to record her comments at the end of our appt so I could share with my husband and she had no problem with that.
Thought leader in the industry; skill; top shelf organization all around; devoted to women's health.
Love getting tested, the results and examined by the breast surgeon all in one day. One stop shopping. Walked out with answers (thankfully all good). Overall Time from arrival to departure was 1 hr. Best spent hour of the year for my health.
Didn't have to wait to see the doctor. Dr. Runk, as always, is very nice. Didn't feel rushed.
Dr. Runk examined me, quickly determined that the problem was a cyst, and took care of it on the spot. Throughout, she reassured me that I had nothing to worry about. I appreciated her efficiency and empathy.
The lady that did my x-ray was very good at explaining everything she was doing & very careful to not make me uncomfortable.
Dr. Runk is an awesome Doctor. She is always willing to take time to answer my questions. I am in great hands with this special lady.
Everyone who I came in contact with were kind, courteous and friendly. The woman who did my mammogram was very professional, thoughtful and very nice. Dr. Runk is always professional and friendly. I did not have a wait which was great.
The technician was very pleasant and did a good job, although the machine was so tight on my breasts that it broke the skin under my breast. I think that she needed to make it that tight to obtain the proper films. Dr. Runk was also very pleasant. Dr. Karen Columbus had been my doctor for years and I was somewhat apprehensive about having a new physician. She gave me a thorough breast examination after the mammography which is exactly what I wanted.
I am and have always satisfied with the service and care when I visit for my annual checkup. The staff is welcoming, helpful and professional. Most of all I look forward to being examined by Dr. Runk. Even with her busy she takes time to ask you questions and allows time for you to do the same of her. Thank you.
I appreciate Dr. Runk's expertise, thoroughness and also of her nurse and staff.
I didn't have to wait for the mammogram or to see Dr. Runk. I was in and out in no time at all, thank you.
Explanation of my situation was very helpful and comforting. Careful statements and was made to feel someone really cared.
Even though it took some time, everything went very smoothly. Had mammogram, examined by doctor, then dismissed until next year. Also, every precaution was taken to keep patients safe from virus.
The technician Always explained everything. And Dr. Runk always takes her time and explains everything and answers any questions that I have.
Dr. Runk says it like it is. I trust her. She is very knowledgeable and I trust her hands and advice in my cancer adventure.
I was able to get my mammogram and Dr. visit done on the single visit. Dr. Runk is super!
The procedure was on-time. It was completed as Dr Runk had explained it to me.
Dr. Runk is very personable and professional. She spends the perfect amount of time with me. I left this appointment feeling wonderful.
Dr. Runk is amazing!!! No long wait times. And it always amazes me that Dr. Runk walks you out after your exam. It's very convenient to have the mammogram and doctor visit together so you don't have to wait for results!!
The staff is ALWAYS very friendly, very knowledgeable. The office's, waiting area and exam room was very clean
Dr. Runk is always so thorough examining your breast, that you know if the mammogram missed anything, she would find it!
It was the most painful mammogram I've ever had. And I had to wait a very long time
Everyone I encountered, mamo and exam, were pleasant. This is important to me and I appreciate it lots.
This was my first visit with Dr. Runck following the retirement of Dr. Columbus I was very pleased to meet her. I felt she was very competent and most pleasant. I am pleased she will be following me.
Dr. Runk shows professionalism and has a strong work ethics. She is compassionate, knowledgeble, and I trust her.
I like how the the doctor talked to me right away after the ultrasound and explained the images to me.
Everyone was pleasant, professional, followed COVID-19 guidelines -- and the visit sped along!
New doctor for me in a group I have used for many years. Everyone extremely nice.
People I encountered were personable. One person at the front desk makes checking in take awhile.
Doctor Runk and staff were pleasant, patient, and knowledgeable. Dr. Runk took time to explain test results thoroughly. God bless her for communicating with me in a kind and skillful way! The hospital was easy to find, navigate, and was very clean.
I saw Dr. R for the first time. I had been a patient of Dr. Columbus for close to 25 years. To tell the truth I think I had the best exam ever.
This is a terrific practice. First of all, the TV volume in the inner waiting room is very, very low. Mammo tech very clear. Dr. Runk is most trustworthy.
Dr. Runk never rushes when examining me. I feel that she listens to my concerns and explains everything thoroughly.
I was in the care of such experience I am so grateful to have such a doctor available to me in our area. Thank you so much for fitting me in at the last minute.
The mammogram technician was friendly and professional. Dr. Runk is a superb doctor who is thorough, professional, and always explains any questions I have. The whole office is extremely organized and efficient.
Everyone was very polite but very professional. Dr. Runk gave me the results immediately because she knows I always worry. She was very caring.
Follow-up Visit (Problem / Complication)
I was given a last minute appointment regarding possible issue. An unscheduled ultrasound was given during my visit.
Dr. Runk was very professional. She seemed to be thorough in her examination, and set me at ease with a follow through to an outside physician.
I had a long wait which was not good but I had some work to do so I put the time to good use.
I like having the mammogram and breast check at the same place on the same day.
Follow-up Visit (Problem / Complication)
When I called for appointment I was seen right away. Dr. Runk did through exam and was very detailed with explanation and answered all my questions.
Friendly, knowledgeable, skilled staff. This visit had the least amount of wait time between registration - mammogram; mammogram to nurse intake; nurse intake to Dr. Runk's evaluation.
Everything on time and well organized. Make you feel like your appointment is the main concern.
Appointments are very efficient, with mammogram being read at the time of my appointment so I don't need to make multiple visits. Dr. Runk is highly knowledgeable, personable and shows care and compassion for her patients.
I transitioned from a long-term (16 years) relationship with Dr. Karen Columbus to Dr. Dianne Runk, and I think it went very well. I was very satisfied with the visit. She took the time to show me my current breast exam films with the ones taken in January, 2019, and she also answered my question about lymphedema and whether I can get blood drawn from my left arm.
The mammogram technician was very gentle and thorough. Dr. Runk always takes time with me and gives a complete exam.
I have known Dr. Runk since the beginning of time here in Cincinnati. Countless times she has always gone over and above. I totally and respectfully value and trust her. She truly cares - she has never changed. She is the BEST of the BEST. Thank you for always looking out for me.
The flow of the registration was nice this trip. Placing a reg clerk in that same office space was a good idea. I also appreciated the flow of everything, from registration to mammogram to my visit with Dr. Runk and the opportunity to have my appointment securely booked before I left.
I was very satisfied with the mammogram itself and the doctor's visit. Everything leading up to it, however, was a train wreck. I called to cancel my regular appointment in March and was told that it had already been cancelled (Huh? When were they going to tell me??) and they would reschedule me as soon as they could. I didn't hear anything for 6 or 8 weeks so called again and was told the same thing. And then again in another month or so. On my final call, maybe 2 weeks before the appointment, I asked, "so I'm just to keep waiting to hear from your or find another practice?" and for the first time, the receptionist replied, "Oh, I'm looking for an appointment for you, honey." (Based on past experiences, I doubted she was looking until I pressed the issue.) Turns out she just happened to have an opening in 2 weeks, so I grabbed it. Then, I called the day before my scheduled appointment and learned there was no record of my having an appointment. There happened to be a cancellation just an hour or so before my "phantom appointment," so I got in anyway. Then, while waiting to check in, I heard the receptionists trying to deal with a patient on the phone who had apparently just been told that her appointment had been cancelled. She wanted to know when she was going to be told about the cancellation, and the receptionists agreed that there was no good answer to that. I worry that the practice isn't being run well. All that said, I was very satisfied with the clinical aspects of the visit.
Protocol was followed. Office staff was efficient. Technicians were professional. Doctor was friendly.
Dr. Runk took the time to explain every detail of what she found thru the testing results. Let me know what she thought was best in my situation, and allowed me the opportunity to make an educated decision on a course of treatment, while looking me straight in the eye which was very comforting to me.
On time appointment, friendly staff, safe environment during COVID-19, doctor spent time asking and answering questions without making me feel rushed.
Dr. Runk was just very real and to the point without making me feel nervous.
The staff and Dr. Runk are so professional and friendly. They make you feel at ease.
Everyone makes you feel so comfortable, and all your questions are answered before you leave
There was no time allotted for numbing and biopsies. This was extremely painful and I felt it was an overall unprofessional atmosphere
Didn't have to wait. X-ray tech was wonderful and Dr. Diane Runk is wonderful. I've seen her since 02 and always pleased with her care.
The appointment was very smooth. From entering the building to leaving everything was quick and smooth.
Caring atmosphere and comfortable surroundings and the techs and doctor were wonderful and caring too.
Dr. Runk and her staff run a pleasant, well oiled machine. I could not have been more satisfied.
Dr. Runk explains details to me as soon as lab results came in. I had to bother her on a weekend, but she was always willing to help.
Everything explained thoroughly in a compassionate manner. Quickly initiated appointments for next steps.
Dr. Runk is the best and always makes you comfortable and answers all my questions and never rushes you.
Dr. Runk always seems to have plenty of time to listen, hear and answer my concerns and questions. She includes my thoughts and opinions in her care plans.
Dr. Runk was very professional with diagnosing and treating my recent breast cancer. She gave me total confidence in making the decisions I made for my care.
I was give given the 3D imaging since I had dense breast and Dr. Runk gave me a good exam, I think seeing the doctor helps relieve the stress that I'm cancer free.
Dr. Runk has established herself as extremely competent and I have complete confidence in her. I have been her patient for over 13 years and she has done a great job through my cancer and later issues that have come up. She is calm, not overreacting, but wisely doing due-diligence when action is called for.
I was very impressed with the doctor and the staff and handling the COVID-19 for patients.
The staff was super nice. Dr. Runk is the very best. They explain everything and make you feel comfortable.
Good exam, very courteous staff and good doctor. I also feel I have a full doctor visit and consultation when I have my annual visit and mammogram.
I was able to see Dr. Runk with little wait time. She performed my procedure and then arranged to have my mammogram done afterwards so I would not have to come back.
My visit was a one year follow up from lumpectomy due to invasive ductal carcinoma. I additionally had my routine mammogram for the other breast. The radiologist and Dr. Runk noted a suspicious area in the other breast and ordered an immediate 3D mammogram. When the 3D mammogram did not alleviate their concerns, an ultrasound was also performed. The ultrasound indicated that everything was fine! I was highly satisfied because I was able to have the issue further investigated and resolved all in that one visit. Moreover, Dr. Runk was very thorough and shared the images with me each step of the way.
Doctor Runk took me on and I absolutely love her. She was very kind to my husband at the hospital and all the nurses also speak very highly of her. Then I had my follow up in the office and got my drain tube out and she answered all my questions. Also love the staff. Great doctor.
Kind, efficient, professional people. Dr. Runk listens, answers all questions and is proactive in treatment.
I like the privacy provided. And Dr. RUNK MAKES ME FEEL COMFORTABLE AND AT EASE WHEN I WAS WORRIED.
I met with Dr. Runk two days after I had mammograms and ultrasounds at Mercy Fairfield, where they learned my lumps were solid masses and needed to be biopsied. My OBGYN quickly referred me to Cincinnati Breast Surgeons. Upon arrival I was anxious with potentially bad news headed my way. Dr. Runk and a resident met with me that morning, and she thoroughly reviewed my imaging with me, which I appreciated. Upon her own examination and review of imaging, she was honest and said the two tumors were highly suspicious of cancer, but she was incredibly reassuring and positive with me we were catching it early. I appreciated her attitude greatly as I left the office that day, and was not terribly worried, more so inspired to soak up my family and be joyful that day.
I feel confident in the doctor. The staff was helpful. Visit was done in a timely fashion.
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