Highly professional while being normal and interactive.
Friendly and very professional.
Quick and easy. All procedures, recovery were made clear before and after.
When meeting the surgeon prior to surgery, I was concerned about a keloid forming on scar tissue such as I pointed out on a scar on my arm. The doctor pointed to a part of the scar that doesn't look like the raised keloid portion and said that the scar from this upcoming surgery would look like that (smooth) portion. I'm concerned that my scar tissue is not flattening out as the surgeon led me to believe. I will address this with him at my final follow-up appointment next month.
Everyone put me at ease about the procedure. No one was aloof. The process from from the time I got there until I left was well coordinated and everything went well. It was covered in the survey questions. It was a good experience.
I had a very positive experience from all parties involved from the initial consultation, to the preparation for, through the day of, and in recovery. People listened and were concerned. They were very helpful. As a result, it helped make the experience all that I hoped it would be.
The doctor was compassionate and humorous. He strived to make me feel quite comfortable with the procedure.
Cancer removed. Because it is the truth
Improved my self-confidence and how I see myself. It was easy, in and out. No complications. Very good staff.
The surgery and surgeon were great...still trying to understand the reason for certain cost and deductibles
I have been very please with Dr. Cusick and also the Surgery Center at the Shawnee Mission Hospital. No problems after surgery of the mass on my shoulder.
The outcome was excellent and post surgery visit confirms everything is going well. Compliments on my face; look younger and healthy.
Professionals acting and performing as Professionals.
Everything ran smoothly. Staff/nurse, etc. at the Surgical Center are competent and friendly to make you feel comfortable before and after the surgery. Instructions are clear and precise. Surgery went smooth and detail instructions provided for the recovery period. The atmosphere and the staff working there that make you feel comfortable and not scare of the surgery.
Friendly by all involved Just a small procedure will watch for others like it more closely
Dr Cusick and his staff shown exemplary professionalism. I have every confidence in him as a surgeon.
I explained this reason in the previous section of survey. His office manager is RUDE... and the surgery did not work... I believe he wanted to keep giving me shots to mask the pain I was having in both hands after surgery. If that was not the case he should have explained why he kept giving me these shots that cost me hundreds of dollars and helped nothing. I noticed on my billings where they charged me 25.00 for a Band-Aid that he put on where he gave the shots. I had to ask them to take off. 25.00 for a band aid, Really? and we wonder why medical cost are so high. If I would have not gone over my bills with a fine tooth comb I would have just paid that. Because my insurance company said they would NOT...
I felt comfortable and that I was in very competent, experienced hands with Dr Cusick. I also appreciated the friendly atmosphere in his office and at the surgicenter, and that trickles down from a friendly, yet always professional Doctor. Having Melanoma removed from your body is a good thing, and knowing it was done as thoroughly and with a plastic surgeon's eye & skill for making the scar look good - that is all you can ask for!
All the staff Dr.,nurses, and office staff were very caring and made me feel comfortable. It was just to see if an area was skin cancer so I was very happy when it was not.