Joanna Poole, APRN-NP

BOTOX® Cosmetic

Personable but professional attention. Boost in confidence knowing my #11 lines are diminished.

JUVÉDERM® Ultra Plus XC

Joanna is the best. And other staff is so sweet. Got exactly what I asked for.

BOTOX® Cosmetic

I love the results of my lips and my Botox! Can't wait to go for my next session of Botox! Everything turned out perfect!

BOTOX® Cosmetic

100% satisfied! I tell Joanna what I have in mind and she gets me every single time!!! I always leave satisfied! She makes you feel so welcome just like a best friend.

BOTOX® Cosmetic

Joanna has always been very kind and informative. She never pushes me to get things I don't want or need. Joanna is detailed in her work and gets me in and out in a timely manner. [Single best thing is...] Joanna, she is the key to my results being as good as they always are!

BOTOX® Cosmetic

I like the time she spends to mark the places to inject first, ensuring great results each time! Consistently just right!

Injectable Fillers

Joanna is very informative & helped get me set up with a daily skin care routine. I love that she saw I was struggling with the pain and tried to distract me with skin care.

Injectable Fillers

Everyone was very friendly and I was in and out rather quickly. Still waiting on bruising and swelling to go down but so far I am loving it.

Injectable Fillers

Joanna gives me the most natural look that I love as well giving me a fuller top lip that I've always wanted. She is hands down the best and worth the 2 hour drive. [Single best thing is...] Hands down Jo herself. Her work is remarkable.

BOTOX® Cosmetic

Personable...Joanna makes me feel like she has known me for years!! So relatable! [Single best thing is...] No "11" lines...more relaxed look to my face!

BOTOX® Cosmetic

Both Joanne and office staff are very friendly and accommodating. [Single best thing is...] No more forehead wrinkles

BOTOX® Cosmetic

[Single best thing is...] Love the results, no wait time, personality of Joanna, results.

Injectable Fillers

Results are exactly what I wanted. Joanna is fantastic. Very personable and professional. Love coming here. [Single best thing is...] Lip fillers. Even out my lips which are unbalanced.

BOTOX® Cosmetic

I arrived and was taken to a room immediately. Love that y'all are so prompt. Your staff is awesome! [Single best thing is...] I was in and out very quickly.

Laser Tattoo Removal

Loved the atmosphere and vibe of the office. Everyone was very friendly and helpful.

Injectable Fillers

Always love when I come in and see Joanna. Experience is always pleasant and she provides outstanding customer service and advice.

JUVÉDERM® Ultra XC

Joanna gave me her recommendations, no pressure, I greatly appreciated it.

Fraxel Laser

Joana did the procedure with topical, local injection and nitrous oxide. This is a game changer. No problems at all tolerating the procedure. Great results with little pain.

Injectable Fillers

Joanna is fabulous! [Single best thing is...] Joanna.

BOTOX® Cosmetic

Friendly, thorough, well informed.

JUVÉDERM VOLUMA® XC

[Highly satisfied?] Yes! From the warm, welcoming staff to Joanna's magic touch, everything was great! [Single best thing is...] I always feel my most beautiful after getting lip filler. I feel like it makes my nose appear smaller.

BOTOX® Cosmetic

She was very nice and informative. I'm going back to get my Botox soon.

BOTOX® Cosmetic

Quick, easy, efficient. Joanna is a natural and gives perfect results! She is easy to be around and I will use her as long as she's available!

BOTOX® Cosmetic

I love visiting this spa. Everyone is so welcoming and kind. I always have wonderful results. [Single best thing is...] Barely any recovery time.

BOTOX® Cosmetic

Joanna is always very professional and never tries to talk me into getting things done I don't need. That goes a long way! [Single best thing is...] They feel great and well worth it!

BOTOX® Cosmetic

Love her gentle and accurate care. [Single best thing is...] My forehead is less wrinkly

Fraxel Laser

[Single best thing is...] Lack of pain and saw results. She did every thing possible to keep us comfortable.

BOTOX® Cosmetic

Love it!!! Very natural!

BOTOX® Cosmetic

I have been going to the wall center/ jade medical spa since 2006 only trust them for anything I want done ! Excellent service! No pain on anything done !

JUVÉDERM VOLUMA® XC

I loved everyone's attitude in the office, especially the Blonde lady at the front desk, she was amazing! Joanna was very straight forward about the procedure, which I love honesty. My lip injections went great! She did a great job I'm in love with my results and I will be returning for my future needs!

BOTOX® Cosmetic

I always feel that the providers at The Wall Center and Jade MediSpa truly listen to what my concerns are and give me honest opinions and set realistic expectations. They never push me to buy things for a sale and I have always been pleased with the outcome of everything I have had done there. [Single best thing is...] My results!

BOTOX® Cosmetic

[Single best thing is...] No more #11 lines!!! Visit was short to the point and I was back on my way!

Injectable Fillers

Always super fast & I love that I can get an appointment after work.

BOTOX® Cosmetic

Before my visit, I had never had any cosmetic injections. I was a little nervous when I came in for my appointment, but the staff members, Shane and Joanna, were so friendly and inviting (even on an early Saturday morning!). The staff eased any apprehensions and nervousness I had about the injections. I was instructed on what I should expect after the injections, and all of my questions were answered without hesitation. I was so pleased that I had to stop by and just say a personal "Thank you," the following week. This is the type of service I received when previously using The Wall Center, so of course, this is why I chose to use Jade MediSpa. I absolutely love that the deep lines between my eyebrows (my 11's) are still not visible almost a month later!

BOTOX® Cosmetic

Joanna is THE BEST!!! I always look so beautiful afterwards! [Single best thing is...] Great results! Joanna knows exactly what is needed!

JUVÉDERM VOLLURE™ XC

Staff was amazing and I love how my results turned out. My lips look so natural.

Fraxel Laser

[Single best thing is...] Looks great, sun spots are gone.. I've had lots of compliments. Everything went great and she was constantly checking on me to make sure I was ok and did I need anything

HydraFacial MD®

I LOVED it. I have always had large pores, and oily skin. I just turned 25 and I have had brake outs, dry yet oily skin. Never having a facial before I decided to. Well worth it. 4 days later an still looking good!

Dysport®

Joanna is such a delight! She make you feel like you're her best friend, and is an absolute artist with the needle! [Single best thing is...] The results! My forehead and 11's look better than they did in High school, 18 years ago!

Injectable Fillers

This is first time I have not bruised for lip filler. JoAnn is a great listener as to what I wanted for lip filler and cheek filler. Great experience and results! Thank you

JUVÉDERM VOLUMA® XC

[Single best thing is...] They were what size expected and wanted. Great results and wonderful people at the spa.

BOTOX® Cosmetic

Everyone was very attentive and friendly. No wait time.

BOTOX® Cosmetic

I have only received Botox but have been really pleased with the outcomes. Joanna is always on time and really thorough. Very professional and knowledgeable.

BOTOX® Cosmetic

Joanna is great and answers all questions, concerns, etc. Will continue to see her. [Single best thing is...] No more 11s.

BOTOX® Cosmetic

Joanna explained the procedure very clearly and answered all of my questions. I feel very comfortable with her. [Single best thing is...] Took care of my main problem area

Injectable Fillers

Very fast, professional, I was in & out quickly. The lip fillers were subtle, not overdone.

JUVÉDERM VOLBELLA® XC

Joanna is extremely personable and very informative and makes her patients feel very comfortable during their procedure or treatment. She is honest with her patients about what to expect. She is overall amazing! The best thing about my procedure was my results. I am so pleased with my new lips and Joanna achieved exactly what I asked for!

BOTOX® Cosmetic

Very professional, understood what I wanted done, and I enjoy the way my lips look. [Single best thing is...] My lips.

JUVÉDERM® Ultra Plus XC

Everything from scheduling the appointment, the consultation, and through the procedure was a breeze. Joanna talked to me through the procedure step by step and answered all my questions afterwards.

BOTOX® Cosmetic

Detail orientated and friendly. Effective in the areas I wanted to treat and provider was open to suggestions.

Injectable Fillers

Joanne is great. My lips look great

Injectable Fillers

The procedure was explained very well to me, the healthcare providers were very professional and kind. [Single best thing is...] It was effective with minimal pain.

BOTOX® Cosmetic

so nice!

BOTOX® Cosmetic

Felt rushed, a tad rough and had bruising. I've never had bruising after Botox.

INFINI Fractional RF Skin Tightening

Did not get expected results

BOTOX® Cosmetic

I was satisfied with my overall experience. beautiful place, great customer service from the people at the desk, and Joanna was very nice and understanding.

Injectable Fillers

Joanna was honest and upfront about what treatments would be beneficial and which would not. She is personable and easy to establish rapport with. Loved the outcome of my injections I have had fillers before By other practitioners but this time the end result looked better than any other time

BOTOX® Cosmetic

Joanna is professional and skilled. [Single best thing is...] Helped with wrinkles around eye.

BOTOX® Cosmetic

I spent roughly 600.00 within a two week time span and literally see no difference in the facial area and or neck area.. I understand the neck area is slightly different from the facial areas but, I've been doing Botox for 11 years and always have been satisfied with the results .. this particular time if seems as if nothing was even done on the areas that I had done on my eye area (crows feet) and in between my eyes ..Not happy considering I spent roughly 600.00 for no results at all considering I've been getting Botox and filler for 11 years .

BOTOX® Cosmetic

Joanna made me feel comfortable and answered all my questions. I was at ease while having my injection. [Single best thing is...] My forehead wrinkles are pretty much nonexistent and my crows feet are almost gone.

BOTOX® Cosmetic

Joanna is very inviting and makes you feel so comfortable that you're in good hands.

HydraFacial MD®

Very friendly. Very professional. Great first time experience. My face felt clean and tighter. I will definitely do this again.

BOTOX® Cosmetic

Friendly, fast but thorough service. [Single best thing is...] the fact that Joanna gently suggested Botox for my crows feet but wasn't pushy..totally left it up to me so I went for it and I am so pleased I did. Love the results!

BOTOX® Cosmetic

Joanna knows what to do. Helps with wrinkles.

BOTOX® Cosmetic

I have never been disappointed during my appointments. I connect with JoAnna on a medical level and my interest in aesthetics. She always listens to my concerns about my problem areas and fixes them as need be.

Injectable Fillers

Joanna makes me very comfortable. She is very much a professional and makes me feel like a special client. The girls working behind the desk were so nice and pulled up my Brilliant points so I could use them for my appt. I feel like my fillers and Botox were just right and not overdone. I look like me and not someone plastic.

Injectable Fillers

Joanna was super sweet, and professional! My lips look amazing!

Dysport®

Joanna determined that we needed to try a new product to be more effective.

Dysport®

Very friendly and understanding, didn't try to up-sale and pressure me. The results were amazing.

BOTOX® Cosmetic

Ms. Poole was friendly and careful. The headaches from my forehead and between my eyes disappear once the Botox takes effect.

Injectable Fillers

Appointments are on time, and I receive the results I want.

HydraFacial MD®

I'm new to Jade Medi Spa and Jade Club as well, and I love it already! Joanna did my juvederm ultra plus lip fillers and Alyne did my hydrafacial. They were both so kind and informative. They definitely made me feel comfortable being a new client. I can't wait to come back for my next Hydrafacial. And I'm loving my natural, yet improved lips. My smile is beautiful now! Big thanks to y'all for being great at what you love!

Injectable Fillers

Did not receive any post op instructions other than handed an ice pack. No "what to expect" discussion either

BOTOX® Cosmetic

Very informative about products. Never makes me uncomfortable by pushing other procedures overly aggressively. Always eager to help. Easy in & out. No waiting. Great customer service.

BOTOX® Cosmetic

It was the exact amount of product I needed in the exact spots. My eyes did not droop and my elevens disappeared. Quick and professional service.

BOTOX® Cosmetic

Joanne was wonderful!

Pigmented Lesion Removal

I came in for fillers but we decided to work on my pigmentations first. I appreciate the honesty for what I need before I waste my money. Thank you

BOTOX® Cosmetic

Joanna was very personable, and made me feel like I was in the best of hands for my treatment. I expressed my nervousness, and rather than trying to make me feel like I was silly for being so nervous, Joanna took every step possible to make me feel comfortable and completely took my nerves away.

BOTOX® Cosmetic

Joanna is a skilled injector- always giving me the best results! I never feel "over injected." People never believe I'm in my 40's!

BOTOX® Cosmetic

I'm an RN. I pay close attention to things that most people don't. Building is super super clean, well lit, calming environment. Proper precautions/techniques were used. Patient education before, during and after was great. I loved the charging station! The results were amazing!

BOTOX® Cosmetic

Joanna was the best! I have had my lips and Botox done by other plastic surgeons. Her knowledge was superb and results were amazing.

BOTOX® Cosmetic

Joanna was extremely nice and professional. Excellent results and did not take long at all.

BOTOX® Cosmetic

Joanna is so pleasant to work with. I love, love, love the result of my procedure. Painless and rejuvenating. NO crows feet and I am 60!! My skin is so smooth and flawless.

Injectable Fillers

I was welcomed, didn't wait long and was satisfied.

BOTOX® Cosmetic

Professional, courteous and thorough.

BOTOX® Cosmetic

Joanna was knowledgeable and honest and prevented me from spending a ton of money. Everyone was so nice. Can't wait to come back. [Single best thing is...] a fuller top lip.

Jeuveau™

Everything about my experience was amazing! Everyone was very nice and Joanna explained everything so well and was such a sweet person can't wait to come back!

Xeomin®

I love Joanna! I've had 6 different people do my injections, some were even plastic surgeons. You will NOT find anyone better than her. She is very kind and has a great sense of humor. I refuse to go anywhere else. My results are more perfect than they have ever been since Joanna has been doing them.

BOTOX® Cosmetic

Knowledgeable and professional staff. Exceptional facilities.

BOTOX® Cosmetic

[Single best thing is...] Sunken spot at the top of the bridge of my nose looks somewhat better. Botox was given too close to my eyebrows so they drooped some. Was bruised on the eye corner.

INFINI Fractional RF Skin Tightening

Friendly staff Joanna was very nice. Procedure hurt and she offered suggestions to make it less painful. She cared about my comfort.

Halo Hybrid Fractional Resurfacing

The ladies are amazing. I trust them as practitioners and I have always been pleased with my results. As someone that has always suffered from oily skin/ acne and noticeable sun damage a few years back, I feel like my skin looks better now than it ever has!

Injectable Fillers

Lips look great.

BOTOX® Cosmetic

She was so nice and made me feel so comfortable. Cleanliness was top notch and outcome was amazing. No more wrinkles.

BOTOX® Cosmetic

Wonderful staff great service. [Single best thing is...] Skin health and forehead lines removed.

BOTOX® Cosmetic

I was highly satisfied with the results and highly satisfied with the professionalism of the staff. The results were great.

BOTOX® Cosmetic

Joanna is always pleasant. She keeps me looking beautiful! I'm in and out quickly. [Single best thing is...] The youthful appearance of my forehead and outer eye area after Botox.

BOTOX® Cosmetic

Very professional, down to earth and she will be honest with you.

BOTOX® Cosmetic

Joanna got me in and out in no time! She knew exactly what I needed and was so accommodating when it came to making appointments to get ready for my wedding in December! No wrinkles :)

BOTOX® Cosmetic

Joanna was amazing and I love my results. The girls at the front desk were awesome as well.

Injectable Fillers

Joanna is experienced and professional - she listens to me and what I'm wanting and offers solutions. Happy with results.

BOTOX® Cosmetic

She always does an amazing job

BOTOX® Cosmetic

Joanna and the entire staff were so sweet and took their time to make sure I understood everything and felt comfortable. I will never go anywhere else for my Botox/filler needs. Best experience ever!

BOTOX® Cosmetic

Joanna is absolutely great! Very friendly makes you feel like family!! Always gives you her honest opinion. Everyone is very welcoming.

BOTOX® Cosmetic

Joanna is patient, friendly, and always listens to my concerns and what my treatment goals are. She is a gentle injector and I love my results.

INFINI Fractional RF Skin Tightening

Joanna did an excellent job making me feel comfortable during my procedure. I am already seeing some tightening in my skin one month after my first procedure.

BOTOX® Cosmetic

Ease of scheduling appt. and skill of Ms. Poole.

BOTOX® Cosmetic

Wait time is quick. Staff is friendly and welcoming. Joanna is great.

BOTOX® Cosmetic

Enjoy seeing the friendly staff and also the results. Diminished lines.

Microneedling

Joanna has gone out of her way to help me find a solution to my chronic facial flushing. She's constantly helping me think of new things to try. I love her!

BOTOX® Cosmetic

It was an all around good experience. Decreases wrinkles.

BOTOX® Cosmetic

Everything from scheduling the appointment, to talking to Joanna and her understanding what I wanted was so easy! Joanna was sweet and answered all my questions to were I could understand them. I had reservations about lip fillers and she talked to me about them and told me to think about them instead of being pushy. I received Botox that day, and signed up for the Jade MediSpa Membership. I will be going back in October for by second round of Botox. [Single best thing is...] My forehead is SMOOTH!

Dysport®

The office is so pretty, the staff is so sweet and Joanna knew her stuff. I love how she can look at my face and know what I need!

BOTOX® Cosmetic

I was highly satisfied with my visit because it didn't take long and had good results..

Injectable Fillers

Joanna does my Botox & it is always great!! I decided to try lip fillers again & I trusted Joanna to do it & she did a great job & took her time doing it.. She is great!! [Single best thing is...] That I had no complications & my lips look full again.

Injectable Fillers

Everything went exactly as I had imagined. Everyone was very nice and knowledgeable. My lips are more full -goal accomplished and I'm not frowning 24/7. Can't wait for my follow up. My overall self appreciation is better. It was for myself and it helped me feel more confident.

BOTOX® Cosmetic

Provider gave informed suggestions regarding type and quantity of filler and Botox. My face looks younger and natural.

BOTOX® Cosmetic

Joanna, told me she needed to give me more Botox than I had been getting. I was skeptical, because of a couple of bad experiences in the past, but she delivered. I was very pleased with my results.

BOTOX® Cosmetic

She did a good job. I'm happy with the results. And she did what I asked her to. Not only was she kind friendly and well spoken but she explained everything to me the way I wanted it.

Injectable Fillers

Joanna explained everything and was super relatable!! Loved her easy going personality not to mention she made my lips look great!

BOTOX® Cosmetic

Joanna is an AMAZING injector!!! Love what she does!! I had a colleague whom I had not seen tell me I haven't changed a bit!! Love that I don't look "plastic" but just look refreshed!

BOTOX® Cosmetic

Joanna is an excellent injector. She has a very light touch. She took the time to listen to what my thoughts and concerns were and developed a treatment plan that addressed them. I have been to several other spas and Joanna is by far the best! I look younger and more rested, but still look like me. The results are subtle but effective, and are exactly what I wanted.

Dysport®

Joanna took the time to explain and suggest what it was that I was wanting to accomplish.

BOTOX® Cosmetic

Love making the trip to Shreveport to see the Jade Medi Spa. It is such a treat to get great treatment in an efficient manner. I can't wait to come back and continue to try new things!

BOTOX® Cosmetic

Professional and knowledgeable regarding the procedure, answered my questions and didn't feel rushed. [Single best thing is...] Painless & fantastic results

BOTOX® Cosmetic

Absolutely!! Love my appointments! [Single best thing is...] Its exactly what I want

BOTOX® Cosmetic

Looks great. Forehead is smooth.

BOTOX® Cosmetic

LOVE COMING HERE.

Injectable Fillers

The staff was amazing at explaining everything and providing comfort while waiting and during the procedure. Joanne explained every step while she performed the procedure and was very timely. Also, my results were perfect just how I wanted my lips to turn out. [Single best thing is...] People tell me how natural my lips look which is what I wanted.

Injectable Fillers

Joanna was amazing. Offices & staff were awesome.

BOTOX® Cosmetic

Awesome experience all around. I love the Nurse Practitioner. [Single best thing is...] Decreased expression lines.

BOTOX® Cosmetic

Joanna was amazing, quick, efficient and very knowledgeable. Will continue to see her. [Single best thing is...] It addressed my issue spot on!

BOTOX® Cosmetic

Yes [highly satisfied]. [Single best thing is...] It actually worked.

BOTOX® Cosmetic

I appreciate that my appointments are on time. Everyone is really nice and friendly. Thank you for helping me look my best.

INFINI Fractional RF Skin Tightening

It's just the first treatment of three. It is diminishing my wrinkles.

BOTOX® Cosmetic

Very pleased with results and staff are always friendly and make appointments a pleasant experience

BOTOX® Cosmetic

Everyone is always so accommodating, friendly and professional!

BOTOX® Cosmetic

Saw me the same day I called in. Got right in soon as I arrived. Fun conversation from all staff. In and out and painless .

BOTOX® Cosmetic

Very professional and friendly staff...I always feel very comfortable and at ease.. [Single best thing is...] My eyes and forehead look much less tired and much more revived..

BOTOX® Cosmetic

The staff is always super friendly, Joanna is amazing and very knowledgeable. She takes pride in what she does and cares about the patient's outcome. The office is always well kept and is a relaxing environment [Single best thing is...] No more RBF!!!!

BOTOX® Cosmetic

Everyone is so friendly and professional! Always satisfied!! Botox is great!

BOTOX® Cosmetic

Everything is perfectly explained. My results are amazing. Barely any recovery time.

Injectable Fillers

I called with a question and she called me back that day.

Injectable Fillers

Joanna was so nice and answered every question I had

BOTOX® Cosmetic

She explained everything in detail about what was going to take place during the procedure [Single best thing is...] Friendliness

ThermiVa

Just didn't help at all

Fraxel Laser

Yes [highly satisfied]

BOTOX® Cosmetic

ThermiVa

Great, as always! Joanna is the best!

BOTOX® Cosmetic

Everyone you come in contact with when you walk in the door is super friendly, literally everyone I walked past spoke or smiled!

HydraFacial MD®

I appreciated the time and attention Joanna gave to my personal skin care concerns with treatments and skin care regimen options.

BOTOX® Cosmetic

The suggested treatment was just enough to make a difference without going overboard. Staff was awesome, friendly, and timely. [Single best thing is...] It was the right amount to do what I wanted and not over kill

Injectable Fillers

Everyone was so nice from the time I walked through the door until I left! And made me beautiful! LOL

Jeuveau™

I described how I like my brows "peaked" and that's exactly what I got! In love!!!

Injectable Fillers

Love my results! I recommend Joanna to everyone! My lips have never looked better! Joanna has some major talent!

BOTOX® Cosmetic

Very professional. [Single best thing is...] improved appearance.

BOTOX® Cosmetic

I recently switched to Jade from Arklatex Dermotology and I've been extremely impressed with the Spa, the services and the staff. I'm welcomed every time by the front desk, I appreciate the personal phone call reminders, and I love the benefits of the Jade Club. Joanna Poole is skilled and knowledgeable in the products and procedures. It's nice to feel like she genuinely cares about my skin! So happy I made the move! [Single best thing is...] Feeling more confident in my appearance!

BOTOX® Cosmetic

I was in and out in no time. Joanna was so sweet and knowledgeable about what I wanted.

HydraFacial MD®

Joanna was great!

BOTOX® Cosmetic

Joanna makes you feel at ease with whatever procedure she may be doing & treats you like you've been friends for years. Other staff members have the same friendly disposition. One brow would jump up all crazy like after my first Botox injections. I showed up unannounced a few days later, we all had a good laugh about my "party trick", then she fixed me up. Couldn't ask for a better set of girls.

BOTOX® Cosmetic

Yes [highly satisfied].

Injectable Fillers

Everything was nice and neat as well as clean.

BOTOX® Cosmetic

Everyone is knowledgeable and it was just a pleasant experience

BOTOX® Cosmetic

Joanna was so knowledgeable, I tend to have a lot of questions and she never once rushed through an answer. She is very patient and personable.

BOTOX® Cosmetic

Every staff member there makes you feel so comfortable and my results are amazing!!

Xeomin®

She took the time and listened and the results looked better than the last time I came there and it's lasting longer as well

BOTOX® Cosmetic

It was a very pleasant experience. I was in and out in less than 30 minutes. Joanna is so funny but very professional as well. I already see more smoothness.

BOTOX® Cosmetic

I was super nervous and Joanna made me feel so comfortable about everything.

BOTOX® Cosmetic

Extremely kind and knowledgeable. Loved my results and will be back soon! kind and friendly staff

BOTOX® Cosmetic

Staff was friendly and knowledgeable. They made sure all my questions were answered. The results were great! No more wrinkles!

BOTOX® Cosmetic

It was perfect.

Skin Rejuvenation

Great results. What I expected.

BOTOX® Cosmetic

Very informative on the whole process especially with it being by first time getting Botox. Less wrinkles

BOTOX® Cosmetic

Tamara and the team are great.

Laser Treatment

My results were good. I probably need another treatment because my spots were bad. Joanna left me in the room for 30 minutes to give the numbing gel time to take effect. I had to go out to the desk to ask for a blanket. No big deal, but she never came to check on me, never asked if I needed anything. Never asked if I was comfortable before she left the room. Just not the normal procedure for a spa and office of this caliber. The worst was when the procedure was taking place, she and another staff member were talking over me about the patient in another room and about the office Christmas Party. They were talking about their bonuses and about the party in general. Gossiping about a patient in another room was beyond unprofessional but so was all of the personal talk between the two employees about the party and their bonuses. I have been to the Jade Spa and the Wall center many times. I have never had an experience like this. In the talk of the Christmas bonuses, I heard that Joanna was relatively new. She needs to work on her professionalism and how to treat her patients. I am not talking about her skill at doing a laser treatment, but how to treat her patients with care and how to behave in a professional manner in front of her patients.

INFINI Fractional RF Skin Tightening

BOTOX® Cosmetic

Experiencing uncontrollable facial flushing isn't fun, but the staff has been so helpful with treating and helping to control my symptoms. I really love Joanna. She's thorough, and has a great bedside manner. It really does help when the person treating you is so kind and caring. I appreciate that.

BOTOX® Cosmetic

It was a great experience

KYBELLA® / BELKYRA®

Great staff & I had great results

BOTOX® Cosmetic

The staff was amazing and knowledgeable.

Injectable Fillers

Everything was very nice and easy. I had very little wait time. Everyone was polite and friendly. She filled my lips exactly how I wanted. There was hardly any pain during this process. Also, I had very minimal swelling or bruising. Very much different from my last experience at a different location. I was very pleased with my experience and will be back soon.

BOTOX® Cosmetic

Joanna was extremely helpful & knowledgeable not just about BOTOX but the facial cleansing products that I purchased that day as well. I felt extremely comfortable and satisfied with my care!