Joanna Poole, APRN-NP

Detail orientated and friendly. Effective in the areas I wanted to treat and provider was open to suggestions.

01/18/2020

Joanne is great. My lips look great

01/17/2020

The procedure was explained very well to me, the healthcare providers were very professional and kind. [Single best thing is...] It was effective with minimal pain.

01/17/2020

so nice!

01/09/2020

I was satisfied with my overall experience. beautiful place, great customer service from the people at the desk, and Joanna was very nice and understanding.

01/02/2020

Joanna was honest and upfront about what treatments would be beneficial and which would not. She is personable and easy to establish rapport with. Loved the outcome of my injections I have had fillers before By other practitioners but this time the end result looked better than any other time

12/31/2019

Joanna is professional and skilled. [Single best thing is...] Helped with wrinkles around eye.

12/30/2019

Joanna made me feel comfortable and answered all my questions. I was at ease while having my injection. [Single best thing is...] My forehead wrinkles are pretty much nonexistent and my crows feet are almost gone.

12/30/2019

Joanna is very inviting and makes you feel so comfortable that you're in good hands.

12/07/2019

Very friendly. Very professional. Great first time experience. My face felt clean and tighter. I will definitely do this again.

12/03/2019

Friendly, fast but thorough service. [Single best thing is...] the fact that Joanna gently suggested Botox for my crows feet but wasn't pushy..totally left it up to me so I went for it and I am so pleased I did. Love the results!

12/03/2019

Joanna knows what to do. Helps with wrinkles.

12/03/2019

I have never been disappointed during my appointments. I connect with JoAnna on a medical level and my interest in aesthetics. She always listens to my concerns about my problem areas and fixes them as need be.

12/03/2019

Joanna makes me very comfortable. She is very much a professional and makes me feel like a special client. The girls working behind the desk were so nice and pulled up my Brilliant points so I could use them for my appt. I feel like my fillers and Botox were just right and not overdone. I look like me and not someone plastic.

11/25/2019

Joanna was super sweet, and professional! My lips look amazing!

11/24/2019

Joanna determined that we needed to try a new product to be more effective.

11/23/2019

Very friendly and understanding, didn't try to up-sale and pressure me. The results were amazing.

11/15/2019

Ms. Poole was friendly and careful. The headaches from my forehead and between my eyes disappear once the Botox takes effect.

11/15/2019

Appointments are on time, and I receive the results I want.

11/14/2019

I'm new to Jade Medi Spa and Jade Club as well, and I love it already! Joanna did my juvederm ultra plus lip fillers and Alyne did my hydrafacial. They were both so kind and informative. They definitely made me feel comfortable being a new client. I can't wait to come back for my next Hydrafacial. And I'm loving my natural, yet improved lips. My smile is beautiful now! Big thanks to y'all for being great at what you love!

11/14/2019

Did not receive any post op instructions other than handed an ice pack. No "what to expect" discussion either

11/14/2019

Very informative about products. Never makes me uncomfortable by pushing other procedures overly aggressively. Always eager to help. Easy in & out. No waiting. Great customer service.

11/10/2019

It was the exact amount of product I needed in the exact spots. My eyes did not droop and my elevens disappeared. Quick and professional service.

11/10/2019

Joanne was wonderful!

11/10/2019

Pigmented Lesion Removal

I came in for fillers but we decided to work on my pigmentations first. I appreciate the honesty for what I need before I waste my money. Thank you

11/07/2019

Joanna was very personable, and made me feel like I was in the best of hands for my treatment. I expressed my nervousness, and rather than trying to make me feel like I was silly for being so nervous, Joanna took every step possible to make me feel comfortable and completely took my nerves away.

10/31/2019

Joanna is a skilled injector- always giving me the best results! I never feel "over injected." People never believe I'm in my 40's!

10/24/2019

I'm an RN. I pay close attention to things that most people don't. Building is super super clean, well lit, calming environment. Proper precautions/techniques were used. Patient education before, during and after was great. I loved the charging station! The results were amazing!

10/20/2019

Joanna was the best! I have had my lips and Botox done by other plastic surgeons. Her knowledge was superb and results were amazing.

10/12/2019

Joanna was extremely nice and professional. Excellent results and did not take long at all.

10/04/2019

Joanna is so pleasant to work with. I love, love, love the result of my procedure. Painless and rejuvenating. NO crows feet and I am 60!! My skin is so smooth and flawless.

10/03/2019

I was welcomed, didn't wait long and was satisfied.

09/28/2019

Professional, courteous and thorough.

09/26/2019

Joanna was knowledgeable and honest and prevented me from spending a ton of money. Everyone was so nice. Can't wait to come back. [Single best thing is...] a fuller top lip.

09/26/2019

Jeuveau™

Everything about my experience was amazing! Everyone was very nice and Joanna explained everything so well and was such a sweet person can't wait to come back!

09/26/2019

Xeomin®

I love Joanna! I've had 6 different people do my injections, some were even plastic surgeons. You will NOT find anyone better than her. She is very kind and has a great sense of humor. I refuse to go anywhere else. My results are more perfect than they have ever been since Joanna has been doing them.

09/26/2019

Knowledgeable and professional staff. Exceptional facilities.

09/23/2019

[Single best thing is...] Sunken spot at the top of the bridge of my nose looks somewhat better. Botox was given too close to my eyebrows so they drooped some. Was bruised on the eye corner.

09/20/2019

Halo Hybrid Fractional Resurfacing

Friendly staff Joanna was very nice. Procedure hurt and she offered suggestions to make it less painful. She cared about my comfort.

09/20/2019

The ladies are amazing. I trust them as practitioners and I have always been pleased with my results. As someone that has always suffered from oily skin/ acne and noticeable sun damage a few years back, I feel like my skin looks better now than it ever has!

09/20/2019

Lips look great.

09/20/2019

She was so nice and made me feel so comfortable. Cleanliness was top notch and outcome was amazing. No more wrinkles.

09/20/2019

Wonderful staff great service. [Single best thing is...] Skin health and forehead lines removed.

09/20/2019

I was highly satisfied with the results and highly satisfied with the professionalism of the staff. The results were great.

09/18/2019

Joanna is always pleasant. She keeps me looking beautiful! I'm in and out quickly. [Single best thing is...] The youthful appearance of my forehead and outer eye area after Botox.

09/17/2019

Very professional, down to earth and she will be honest with you.

09/16/2019

Joanna got me in and out in no time! She knew exactly what I needed and was so accommodating when it came to making appointments to get ready for my wedding in December! No wrinkles :)

09/16/2019

Joanna was amazing and I love my results. The girls at the front desk were awesome as well.

09/15/2019

Joanna is experienced and professional - she listens to me and what I'm wanting and offers solutions. Happy with results.

09/13/2019

She always does an amazing job

09/13/2019

Joanna and the entire staff were so sweet and took their time to make sure I understood everything and felt comfortable. I will never go anywhere else for my Botox/filler needs. Best experience ever!

09/13/2019

Joanna is absolutely great! Very friendly makes you feel like family!! Always gives you her honest opinion. Everyone is very welcoming.

09/07/2019

Joanna is patient, friendly, and always listens to my concerns and what my treatment goals are. She is a gentle injector and I love my results.

09/01/2019

Joanna did an excellent job making me feel comfortable during my procedure. I am already seeing some tightening in my skin one month after my first procedure.

08/29/2019

Ease of scheduling appt. and skill of Ms. Poole.

08/29/2019

Wait time is quick. Staff is friendly and welcoming. Joanna is great.

08/29/2019

Enjoy seeing the friendly staff and also the results. Diminished lines.

08/29/2019

Microneedling

Joanna has gone out of her way to help me find a solution to my chronic facial flushing. She's constantly helping me think of new things to try. I love her!

08/29/2019

It was an all around good experience. Decreases wrinkles.

08/21/2019

Everything from scheduling the appointment, to talking to Joanna and her understanding what I wanted was so easy! Joanna was sweet and answered all my questions to were I could understand them. I had reservations about lip fillers and she talked to me about them and told me to think about them instead of being pushy. I received Botox that day, and signed up for the Jade MediSpa Membership. I will be going back in October for by second round of Botox. [Single best thing is...] My forehead is SMOOTH!

08/20/2019

The office is so pretty, the staff is so sweet and Joanna knew her stuff. I love how she can look at my face and know what I need!

08/20/2019

I was highly satisfied with my visit because it didn't take long and had good results..

08/20/2019

Joanna does my Botox & it is always great!! I decided to try lip fillers again & I trusted Joanna to do it & she did a great job & took her time doing it.. She is great!! [Single best thing is...] That I had no complications & my lips look full again.

08/18/2019

Everything went exactly as I had imagined. Everyone was very nice and knowledgeable. My lips are more full -goal accomplished and I'm not frowning 24/7. Can't wait for my follow up. My overall self appreciation is better. It was for myself and it helped me feel more confident.

08/15/2019

Provider gave informed suggestions regarding type and quantity of filler and Botox. My face looks younger and natural.

08/14/2019

Joanna, told me she needed to give me more Botox than I had been getting. I was skeptical, because of a couple of bad experiences in the past, but she delivered. I was very pleased with my results.

08/14/2019

She did a good job. I'm happy with the results. And she did what I asked her to. Not only was she kind friendly and well spoken but she explained everything to me the way I wanted it.

08/14/2019

Joanna explained everything and was super relatable!! Loved her easy going personality not to mention she made my lips look great!

08/13/2019

Joanna is an AMAZING injector!!! Love what she does!! I had a colleague whom I had not seen tell me I haven't changed a bit!! Love that I don't look "plastic" but just look refreshed!

08/13/2019

Joanna is an excellent injector. She has a very light touch. She took the time to listen to what my thoughts and concerns were and developed a treatment plan that addressed them. I have been to several other spas and Joanna is by far the best! I look younger and more rested, but still look like me. The results are subtle but effective, and are exactly what I wanted.

08/13/2019

Joanna took the time to explain and suggest what it was that I was wanting to accomplish.

08/13/2019

Love making the trip to Shreveport to see the Jade Medi Spa. It is such a treat to get great treatment in an efficient manner. I can't wait to come back and continue to try new things!

08/13/2019

Professional and knowledgeable regarding the procedure, answered my questions and didn't feel rushed. [Single best thing is...] Painless & fantastic results

08/13/2019

Absolutely!! Love my appointments! [Single best thing is...] Its exactly what I want

08/13/2019

Looks great. Forehead is smooth.

08/02/2019

LOVE COMING HERE.

08/01/2019

The staff was amazing at explaining everything and providing comfort while waiting and during the procedure. Joanne explained every step while she performed the procedure and was very timely. Also, my results were perfect just how I wanted my lips to turn out. [Single best thing is...] People tell me how natural my lips look which is what I wanted.

07/31/2019

Joanna was amazing. Offices & staff were awesome.

07/31/2019

Awesome experience all around. I love the Nurse Practitioner. [Single best thing is...] Decreased expression lines.

07/31/2019

Joanna was amazing, quick, efficient and very knowledgeable. Will continue to see her. [Single best thing is...] It addressed my issue spot on!

07/31/2019

Yes [highly satisfied]. [Single best thing is...] It actually worked.

07/31/2019

I appreciate that my appointments are on time. Everyone is really nice and friendly. Thank you for helping me look my best.

07/31/2019

It's just the first treatment of three. It is diminishing my wrinkles.

07/31/2019

Very pleased with results and staff are always friendly and make appointments a pleasant experience

07/23/2019

Everyone is always so accommodating, friendly and professional!

07/23/2019

Saw me the same day I called in. Got right in soon as I arrived. Fun conversation from all staff. In and out and painless .

07/17/2019

Very professional and friendly staff...I always feel very comfortable and at ease.. [Single best thing is...] My eyes and forehead look much less tired and much more revived..

07/16/2019

The staff is always super friendly, Joanna is amazing and very knowledgeable. She takes pride in what she does and cares about the patient's outcome. The office is always well kept and is a relaxing environment [Single best thing is...] No more RBF!!!!

07/16/2019

Everyone is so friendly and professional! Always satisfied!! Botox is great!

07/16/2019

Everything is perfectly explained. My results are amazing. Barely any recovery time.

07/03/2019

I called with a question and she called me back that day.

07/02/2019

Joanna was so nice and answered every question I had

07/02/2019

She explained everything in detail about what was going to take place during the procedure [Single best thing is...] Friendliness

07/02/2019

ThermiVa

Just didn't help at all

06/26/2019

Fraxel Laser

Yes [highly satisfied]

06/26/2019

06/26/2019

ThermiVa

Great, as always! Joanna is the best!

06/26/2019

Everyone you come in contact with when you walk in the door is super friendly, literally everyone I walked past spoke or smiled!

06/26/2019

I appreciated the time and attention Joanna gave to my personal skin care concerns with treatments and skin care regimen options.

06/20/2019

The suggested treatment was just enough to make a difference without going overboard. Staff was awesome, friendly, and timely. [Single best thing is...] It was the right amount to do what I wanted and not over kill

06/19/2019

Everyone was so nice from the time I walked through the door until I left! And made me beautiful! LOL

06/19/2019

Jeuveau™

I described how I like my brows "peaked" and that's exactly what I got! In love!!!

06/19/2019

Love my results! I recommend Joanna to everyone! My lips have never looked better! Joanna has some major talent!

06/19/2019

Very professional. [Single best thing is...] improved appearance.

06/19/2019

I recently switched to Jade from Arklatex Dermotology and I've been extremely impressed with the Spa, the services and the staff. I'm welcomed every time by the front desk, I appreciate the personal phone call reminders, and I love the benefits of the Jade Club. Joanna Poole is skilled and knowledgeable in the products and procedures. It's nice to feel like she genuinely cares about my skin! So happy I made the move! [Single best thing is...] Feeling more confident in my appearance!

06/15/2019

I was in and out in no time. Joanna was so sweet and knowledgeable about what I wanted.

06/15/2019

Joanna was great!

06/14/2019

Joanna makes you feel at ease with whatever procedure she may be doing & treats you like you've been friends for years. Other staff members have the same friendly disposition. One brow would jump up all crazy like after my first Botox injections. I showed up unannounced a few days later, we all had a good laugh about my "party trick", then she fixed me up. Couldn't ask for a better set of girls.

06/14/2019

Yes [highly satisfied].

06/14/2019

Everything was nice and neat as well as clean.

06/14/2019

Everyone is knowledgeable and it was just a pleasant experience

04/26/2019

Joanna was so knowledgeable, I tend to have a lot of questions and she never once rushed through an answer. She is very patient and personable.

04/09/2019

Every staff member there makes you feel so comfortable and my results are amazing!!

03/25/2019

Xeomin®

She took the time and listened and the results looked better than the last time I came there and it's lasting longer as well

03/03/2019

It was a very pleasant experience. I was in and out in less than 30 minutes. Joanna is so funny but very professional as well. I already see more smoothness.

02/25/2019

I was super nervous and Joanna made me feel so comfortable about everything.

02/18/2019

Extremely kind and knowledgeable. Loved my results and will be back soon! kind and friendly staff

02/18/2019

Staff was friendly and knowledgeable. They made sure all my questions were answered. The results were great! No more wrinkles!

01/23/2019

It was perfect.

01/23/2019

Skin Rejuvenation

Great results. What I expected.

01/23/2019

Very informative on the whole process especially with it being by first time getting Botox. Less wrinkles

01/18/2019

Tamara and the team are great.

01/17/2019

Laser Treatment

My results were good. I probably need another treatment because my spots were bad. Joanna left me in the room for 30 minutes to give the numbing gel time to take effect. I had to go out to the desk to ask for a blanket. No big deal, but she never came to check on me, never asked if I needed anything. Never asked if I was comfortable before she left the room. Just not the normal procedure for a spa and office of this caliber. The worst was when the procedure was taking place, she and another staff member were talking over me about the patient in another room and about the office Christmas Party. They were talking about their bonuses and about the party in general. Gossiping about a patient in another room was beyond unprofessional but so was all of the personal talk between the two employees about the party and their bonuses. I have been to the Jade Spa and the Wall center many times. I have never had an experience like this. In the talk of the Christmas bonuses, I heard that Joanna was relatively new. She needs to work on her professionalism and how to treat her patients. I am not talking about her skill at doing a laser treatment, but how to treat her patients with care and how to behave in a professional manner in front of her patients.

01/17/2019

01/17/2019

Experiencing uncontrollable facial flushing isn't fun, but the staff has been so helpful with treating and helping to control my symptoms. I really love Joanna. She's thorough, and has a great bedside manner. It really does help when the person treating you is so kind and caring. I appreciate that.

01/17/2019

It was a great experience

01/17/2019

KYBELLA® / BELKYRA®

Great staff & I had great results

01/17/2019

The staff was amazing and knowledgeable.

01/17/2019

Everything was very nice and easy. I had very little wait time. Everyone was polite and friendly. She filled my lips exactly how I wanted. There was hardly any pain during this process. Also, I had very minimal swelling or bruising. Very much different from my last experience at a different location. I was very pleased with my experience and will be back soon.

01/15/2019