The front desk staff is always friendly and greets you as soon as you walk through the door. Jill always gives me a good experience. I've been seeing her for about 2-3 years now, and even though she knows my skin, she always gives a thorough consultation. During treatment she checks up on me, and she always makes sure I'm comfortable with the treatment we decide to do that day. I can't say enough good things about Jill. She's the best!