The provider was very informative and went over my problem in a way I could understand.
They were prompt, caring and helped make get me another appointment for a follow up quicker than the next "available" appointment. Michael was excellent.
[Highly satisfied with] The amount of time that was taken to explain the three options and which Dr. Harris felt was the best option at this time.
Michael's injections were excellent. He minimized the the pain beautifully. These are usually very painful but he was very exact where he inserted the needle and numbed everything beforehand.
The wait time was outrageous. A 4pm appt. I arrived at 3:45 and texted my arrival. No response. I waited til 3:58 and entered the building. Went into the office where I checked in and sat until 4:45. No one said a word to me that the doctor was running late during that time. At 4:45 The assistant Brought me to a room and asked some Brief questions About my injury then said the doctor would be right with me. I sat there until 5:10, with no courtesy check, when a PA entered. Do not remember his name. He proceeded to tell me there was an issue with an X-ray machine that day which caused the delay. I don't need xrays and I'm sure an X-ray tech handles that. 2 minutes later after asking about my injury I was gone. So 90 minutes for basically 4 minutes of discussion.
I saw Mike the PA. I've seen him before and he is excellent. I have no complaints.
Mike is right on target with his assessment of my hand, he predicted what could possibly happen, and it did almost to the day. Dr. Berkowitz did a fine job with the surgery, Mike answered all of my questions, and gave me good info. Nice person, great job, I feel I am in good hands (no pun intended) with this team.
[Michael was] very thorough. [Single best thing is...] Went over EMG test.
[My appointment was] on time. All questions [were] answered. Everyone involved from the front desk staff through the entire appointment [were] courteous and kind. [Single best thing is the...] kind, courteous, and extremely knowledgeable [staff].
I was released to go back to work, I wasn't looking forward to it but, I guess it was time to get back. [Single best thing is...] The surgery, I thought that I would be in a lot of pain after and I wasn't. It went well.
The caring professionalism of the entire office is terrific. Even with a bit of a post surgery ache, I was pleased with the lack of the initial bone spur, arthritis ache. Terrific job.
The staff was caring and kind! Dr. Harris answered all of my questions in a caring manner.
My treatment went like clockwork, Mike said it would take about a week for it to start feeling better, and he was spot-on. Mike knew what he was doing, explained everything to me, took his time to answer my questions.
We were seen by Michael as Dr Berkowitz was on vacation. Michael is a pleasure to work with as he listens to the patient. I had just been discharged from physical therapy and Michael offered suggestions on various exercises to further strengthen my hand/wrist.
Mike was fabulous! Answered all my questions, told me what the options I had, gave me a few scenarios to think about. Very capable, kind, thorough, what's not to like?
Extremely helpful patient understanding and detail. Was very thorough and knowledgeable I think others should view him as a great example of what a provider should be like. I have gone to another ortho practice one year ago and what I learned at this practice could have saved me a year of runarounds. Thanks for your care.
