Excellent service, friendly atmosphere, I have been seeing Dr Mc Cauley for many years now and it's always been a very good experience, and the whole staff is very friendly and welcoming.
Nancy was very professional and made sure all questions were answered.
I was very nervous and anxious about the appointment and the 3 doctors in the room with me were so so incredibly warm, understanding, and friendly. I've truly never had such a wonderful experience with a doctor before. I will without a doubt be referring all of my friends here.
1) I am not sure if you contact your patients when you obtain approval for a procedure, medication, etc. That being said, I was never notified that I had been approved for my IUD placement. I called almost 2.5 weeks after my appointment since I hadn't heard anything and was told I had been approved. If you don't call, perhaps you could tell your patients to contact the office in 2/3 weeks if they have not heard anything or give them more specific instructions. 2) My appointment reminders both by email and by text message gave me 2 different times of 1pm and 1:30pm. I specifically called the morning of my appointment to confirm what time I needed to be there due to receiving 2 different times and was told that I needed to be there at 1pm. When I showed up, I was told my appointment was not until 1:30pm. Your front office staff argued with me and made me feel like I had made the mistake when I specifically had called to clarify. 3) There were no pre-procedure instructions given to me which includes leaving a urine before having an IUD placed. Since I had arrived at my appointment at 1pm, I had used the restroom when I arrived since I had driven over 30 min to get to the office. When it came time for my appointment the MA requested a urine (which I had never had to leave the other 2 times I had been in). This made it difficult to leave a specimen since I had gone a half hour before which then put us behind. 4) Dr. McCauley and the ultrasound technician were great. They answered all my questions and were very personable.
Short wait time in lobby and to see doctor. Called Monday and was able to get appointment Wednesday of the same week.
The girl at the front office is not very friendly doesn't greet you when asked questions got very hwin word answers. Someone that works the front - should be bubbly and attentive to people's needs as they walk in.
Prior to my appointment, I had to change my time/date and the staff was understanding and helpful with the process.The front office staff was nice and welcoming. And Dr. McCauley was professional and wonderful.
Dr. McCauley is a great OB/GYN! I always enjoy my appointments with her. She is kind and explains things well.
Dr. McCauley was so down to earth and spoke to me in terms I could understand. Caring and compassionate. Very impressed and would highly recommend Dr. McCauley to everyone I know.
The entire appointment was prompt and the doctor answered all my questions.
