All of the staff was very nice
Very informed about my concerns and knowledgeable.
I was extremely pleased with the time, attention, and level of care provided by Dr. Rivard. I felt she addressed my concerns, particularly as I had just been for a annual physical with a new Primary MD and found it to be very lacking. Dr. Rivard gave me a MUCH more thorough exam.
Dr. Rivard is a caring doctor and takes time to listen to her patients, it is so rarely these days for a doctor to actually care and listen and provide appropriate and professional advice. So happy to met Dr. Rivard!
Very satisfied with the care I receive from the providers. Very unsatisfied that I routinely have to wait over an hour past my appt time before I see provider. This past time I was in waiting area for ten minutes (totally routine) and then in exam room for 75 minutes before provider came in.
Nurses were nice and professional. The doctor listen and cared about my issue I was having.
The check in was quick and I did not have to wait long before being taken back to the exam room.
Dr. Rivard is always pleasant, thorough and puts me at ease.
Dr. Rivard is the best GYN doctor I have ever had. She is thorough and kind and very knowledgeable. She helps you to understand everything about you health care.
Dr. Rivard listens attentively, presents facts for answers, and displays true patient care.
Firstly, I saw at least 3 different women (white) come in the office with their children (not infants) & be seen w/o any issue after being told specifically over the phone when i made my appt. that children were not allowed. Secondly, I waited an hour past my appt. with no communication as to the reason for the delay or even a check to make sure i was still good. I had to leave w/o being seen because, due to not being able to bring my kids, I had to arrange for childcare, putting me on a time schedule because i was now on someone else's time. Thirdly, before leaving, I rescheduled & made clear that when i come back I was bringing my kids with me because obviously, this rule is not adhered to & I had just wasted my money for that day because I was not able to be seen but would still have to pay for the childcare. Before leaving the office the information I received and conveyed was very clear to both parties. However, the next day I was told 30 mins. prior to my appt. that the Dr. did not feel comfortable with the number of children accompanying me & would not see me, but offered a teleconference. This is the information I received after a few back & forth phone calls & 30 mins prior to my set appt., leaving me no time to make arrangements for kids or even if i could make arrangements, leaving me no travel time or way to execute any plans that could have been made. Lastly, after having to leave the day before after waiting over an hour & scheduling and arranging & clearing with the office staff plans for the following day, only to be told 30 mins. before time that the Dr. is not comfortable ( as if i were) with my kids being in the room & being offered an option that clearly was not a fit the situation & told I would have to clear a 3rd day for my busy schedule (as if my time is not important or i don't have a job to do) & becoming SERIOUSLY IRRATE, I left again without being seen because one of my main concerns for that day had been cleared and realizing my attitude was not the best, i decided i would reschedule for a later time when my attitude was better. Recounting the majority of this incident to hopefully show that this situation was handled very poorly & is definitely is not the level of service or care that i am used to receiving from this office. The service I received on BOTH days was totally UNACCEPTABLE. As a client for well over 15 years, I was seriously irritated, disappointed & shocked at the events as they unfolded.
She took the time to address all my concerns, list, and make a plan for the future. I felt validated and appreciated not having to fight for extra tests to be run.
Dr. Rivard always comes across as caring and really listens to my questions and concerns. I never feel hurried when I have an appointment with her and feel that I have her undivided attention. I never have to worry about whether or not she is looking out for my best interest.
Dr. Rivard and the the nurses were wonderful
Dr. Rivard always explains everything to me in detail that is going on. She listens to my concerns and helps me plan the best course of treatment.
Dr. Rivard is excellent! She was prepped on my PMH and was very kind. She picked up on things that other doctors might miss. She also did a thorough exam and listened to my concerns. Love her!
The nurse and doctor were very welcoming and professional.
Dr. Rivard answered every question I had before I asked them. So very thorough, and positive about everything she offered.
I have a great Doctor who always takes her time, explains what she's doing and answers any questions I may have.
I've been getting routine GYN care here for years. Nearly every visit involves unreasonable wait times, both in the waiting area an in exam rooms. During this most recent visit I waited 35 minutes in the exam room waiting for Dr. Rivard. I had to call the front desk from the exam room to ask if they forgot about me. It would be forgivable if these long wait times were once in a while, but it has been my regular experience, so I am finally moving on to another GYN doctor. My best guess is that this company has serious scheduling issues, cramming in too many patients in short time intervals to increase profit. I would be mortified if I kept a client or student waiting 35 minutes beyond an appointed time. Even more shocking is the lack of sensitivity. A staff person could have alerted me to the delay, informed me that Dr. Rivard was behind schedule, offered me a magazine or a more comfortable place to wait (rather than in a gown on an exam table). Instead, they really disrespect patients' time.