I was highly satisfied with my overall experience. From my first phone call in with questions, down to my procedure. Everyone from the reception desk to the operation room was friendly and great
I can't imagine that I could have had a better experience. From my first phone call until my most recent post-op appointment, I was treated like the most important patient they have.
Both Dr. Sullivan and her staff went out of their way to be sure everything went smoothly.
The staff was extremely kind. I had many follow up visits and required a second surgery to fix an issue. Every time I was there they were all very nice.
Overall experience was outstanding. From greeting in front desk to Dr. Sullivan exam, went very well. Also didn't have to wait long at all.
Kelly did an outstanding job. She made feel better about myself. I feel obligated to work out more & keep to a good diet.
[Highly satisfied with] Follow-up, honesty and professionalism with Dr. Kelly's staff.
I’m extremely happy with the compassionate and excellent care I receive through the whole process of surgery. Dr. Sullivan is so kind and talented. Love the nurses, especially Kristin. Thank you!
The staff and Dr. Sullivan were all very reassuring and seemed to be genuienly concerned with my needs. The checked on me after my surgery while I was at home and are very helpful. Erica in particular is extremely helpful. I am very pleased with the results of my breast reduction. The experience overall was made easier by Erica's help and by Dr. Sullivan genuineness.
Very caring and helpful staff. Knowledgeable professionals who have been successful in healing the wound quickly.
Brilliant surgeon. Friendly and kind staff. I felt very well looked after. [Single best thing is...] All female environment.
Very little pain and healed beautifully within 1 month. All staff are very compassionate and professional.
Dr. Sullivan is the greatest along with her staff. They are like family, but very professional in the office setting. Dr. Sullivan and Erica are very understanding and willing to fix any concerns I might have had regarding a procedure augmentation. Her crew makes me feel at ease and confident that my procedure will turn out right. I highly recommend the practice and Dr. Kelly Sullivan!
Surgery area ( tummy tuck) wasn’t done right, 2-3 inches of extra skin was below my belly button, causing belly fat that wasn’t removed .Breast lift was symmetrical but the nipples were misplaced and my left breast nipple points down . Liposuction of inner thigh was only done in 1 spot and some fat deposits that were not removed
The staff was was very attentive during surgery. I did not have to wait around a long time and all post op instructions were clearly explained.
Very very good, all aspects of consultation, surgery, and follow up!
1. The results of this surgery were just what I expected. 2. Dr. Sullivan took necessary precautions to be sure I was monitored during and after the actual surgery. 3. Staff was responsive to inquiries regarding the healing process and stayed in communication with me. 4. Dr. Sullivan is a talented surgeon who listens to her patients and wants to provide a positive experience for them.
Staff was polite, courteous, patient, very good mannerism. Consultation was not rushed. Results was satisfied.
Dr. Sullivan is amazing and her team is top notch. I feel very welcome when I am in the office, happy to visit and see everyone as they are like family. The entire process was super easy. I honestly had a very pain-free recovery. [Single best thing is...] Dr. Sullivan is a perfectionist and listens to her patients. Highly recommend her to all of my friends and anyone who is seeking a cosmetic surgeon.
From start to finish Dr. Sullivan's complete Team were WONDERFUL to work with...they were professional and extremely kind and sensitive. I would HIGHLY recommend this office to ANY and EVERYone needing any type of procedure that Dr. Sullivan offers. It is difficult to say there's a single best thing about this procedure....however I will have to say THE RESULTS!!! AMAZING results...would definitely do it again!!
Very professional and reassuring. All staff made me feel safe. Facilities were new and state of the art. [Single best thing is...] Dr. Sullivan is very professional and is also a very warm, compassionate woman.
Competent doctor, genuine interest. Quick surgery.
Surgery center was clean and modern, staff was professional, procedure was quick. It left a bigger scar than expected (stretched and red) and Dr. Sullivan offered to treat it with BBL at no cost to me.
I believed that Dr. Sullivan really cared about me and my recovery. I think she’s great! [Single best thing is...] Dr. Sullivan and her entire crew; both surgical in Annapolis, and the people I most interact with here in Easton.
Everyone was very professional and caring. Dr. Sullivan is amazing and her bedside manner puts you at ease.
I was confident in my doctor and her team. I was impressed with the facility. I was educated and prepared for the surgery. I got the results I was hoping for. Besides achieving the overall outcome I was hoping for, I appreciated that Dr. Sullivan got to know me as a person and remembered who I was at subsequent visits. I did not feel like just another folder on her desk.
Very professional amazing knowledge Dr. SULLIVAN is one of the best.
Dr. Sullivan and her team are very professional, personal and caring. The pre-op preparation was fantastic. My recovery has been exactly as depicted in the materials received in advance. The surgical center was very clean, orderly and comfortable. I love the Easton location, too! [Single best thing is...] Advance preparation for what to expect. Thank you for the guidance!
Overall, it was a great experience. I went to two male surgeons prior to coming to Dr. Sullivan and just felt she truly understood my needs and desires much better than her male counterparts. In my situation, it made all the difference in the world. From my initial consultation, to pre-surgery, surgery and post-op, everything from Dr. Sullivan's office has been handled in a timely, professional manner. I have nothing but great things to say about my experience and have already been sharing it with others.
My appointment was a consultation for surgery and Dr. Sullivan was excellent. It felt like she had a lot of time for me and the setting was comfortable and personal.
Everyone was nice, everyone was able to be contacted with questions. Very happy. [Single best thing is...] Gaining my confidence back by finally doing something for me.
The care, kindness and talents of Dr. Sullivan and her staff made my experience amazing. I feel like they really cared about me and my progress. I wasn’t just a procedure. They are so helpful and encouraging as recovery is a long process.
I have already had the surgery to remove a large, potentially cancerous mole from my cheek. Dr. Sullivan and her staff were informative, efficient and wonderfully compassionate throughout the entire process. My cheek has healed well and I would definitely recommend her to friends.
I am a 50 yr old female who just walked in the door at the Easton location in extreme pain and fear, the staff was very kind, professional and accepting, I was treated with dignity and not turned away by my haggard and bruised appearance, (very bad fall injury), I met with Dr. Sullivan the next day and she was wonderful, after her re-assuring me everything will be fine, I had scheduled the procedure, was done in the Annapolis location and the staff and nurses there were just as wonderful, I have never experienced this type of professionalism and kindness in a Plastic Surgery Center before, in past experience, I used to frequent another center, I always had the feeling like their doing me a favor after spending thousands of dollars.
I have had a lot of experience with having gone through many complications with breast re-construction and a lot of emotional ups and downs. This was my eighth surgery with Dr. Sullivan and at this point, I feel more like family as I can say what is on my mind and Dr. Sullivan as well as her staff are responsive to me. For the first time since 2009, I have two soft squishy breasts!
Everyone is/was not only highly professional but caring and available for any questions during and after the procedure. Outcome looks great, very happy with the results. Clothes definitely fit better
The entire experience was pleasant and results were better than expected. This procedure was partly to correct a prior surgery of another doctor which was highly unsatisfactory. The difference between the entire patient experiences was night and day - I have recommended the practice to everyone I’ve discussed this with with.
I felt Dr Sullivan took her time to listen to me and explain procedure and other options. During the procedure, she provided support and addressed my concerns.
The surgery team, including doctor, are able to visualize an outcome based on knowledge of the human body. Always treated with respect and kindness.
Always answered phone calls and accommodated me, calmed me down before, took my phone call on a Sunday to answer questions and address concerns about incisions
Everyone in this practice made me feel welcome and more importantly ithat I was in excellent care. They went out of their way to accommodate me and made me feel comfortable and cared for. Thank you!!
Staff was amazing with scheduling appointments, very friendly, easy to talk to and opinions from staff were on point.Dr Pearson spent time with me about all concerns and relayed information to me about how I will feel after surgery and every step of the way. Put my mind at ease.
I will be seeing her again. Beyond satisfied with her clinical skills and bedside manner.
I got what I paid for. Dr. Pearson is wonderful
I have visited the Sullivan Surgery and Spa, previously. Over a period of tme, I felt very comfortable with Kelly Sullivan and her staff. Because of this, i felt confident about having my face-lift at the Sullivan facility. A few years ago, I had a very very unsatisfactory face-lift a with another well-known surgeon in the Annapolis area. I could not be happier, and it was money well spent.Thank you again and again, Dr. Kelly Sullivan. I did recommend you to a good friend, but she had already made her appointment with a surgeon in the DC area. But, she and I spread the word around. I had my surgery in mid-Sept. By now, most of the swelling has gone down, so I can clearly see how my face-lift turned out. My neck and my jowls were of main concern. My surgery has clearly made a huge improvement.
very organized, friendly, clean, experience with no problems (infections, etc.) Very accomodating to my schedule which I greatly appreciate!
The breast reduction and side liposuction turned out nicely. Dr. Sullivan was able to get both breasts to the same size which was important to me. I am a runner and it is a night and day difference to go out for an hour run and not have pain in my shoulders and back.
The natural looking outcome. The results of the upper eyelids, mini face lift and liposuction are phenomenal! All is very natural looking and recovery went very, very well. I so appreciate Dr. Sullivan's skills, expertise & compassion. She has a wonderful team of professionals at her practice. I've referred a few friends and will be referring more! I'll keep going back for any future surgery needs and look forward to continuing my skin care regimen there as well. I can't thank you enough. I'm delighted with the results!
Dr Sullivan instilled great confidence. Her manner was always warm but professional and her staff was respectful and thorough. Outcome couldn’t have been better.
Dr Emily and her staff were so kind and caring. The atmosphere was calm and pleasant. Overall it was a great experience for something that could have been very scary for my daughter. Watching Dr. Emily work. It was like watching an artist!
My Dr. was very detailed, explained the procedure step by step and the outcome.Nurses during the surgery were comforting, coopertive, friendly and compassion.Very satisfied.
The people. Emily and Erica were amazing. Their ability to understand. Adapt to my unique situation with my family. Their want to assist beyond what is typical.
I recently had a breast aug/lift with Dr.Sullivan and couldn't be happier with my results! I felt comfortable and genuinely cared for during the entire process. Dr.Sullivan and her staff took the time during every appointment to answer all of my questions and hear my concerns.I can't thank them enough for this amazing experience. They are the best! I have my confidence back!
Dr. Sullivan was the third surgeon I went to visit in my process for looking for the surgeon who was right" for me. The moment I met her, I knew I was in good hands. She has a wonderful bedside manner and naturally makes you feel comfortable. At the time of my surgery the nurse shard her personal surgical experience with me, making me feel at ease immediately prior to surgery. The staff called me post operatively to see how I was doing. The entire staff provides excellent patient care and I was highly satisfied with my overall experience. I have already recommended this practice to several people! Thank you so much Dr. Sullivan! " Dr. Sullivan has helped me achieve a natural look with my breast augmentation. I am so pleased with the outcome and they look better than I even imagined! This has been a huge confidence booster for myself and I am sol thankful everyday I made the decision to have my breast augmentation with her!
Dr.Sullivan and her staff were all amazing. I am so pleased with my results from my abdominal liposuction and love that I'm comfortable in my bathing suit this summer! Made me more comfortable in all my clothing.
Both surgeons were very interactive and caring. All of the staff was highly professional and caring also. Although I am healing slower than I would like, I feel that if I had gone anywhere else, the outcome would be worse. I had complete confidence and was not concerned prior to surgery about the competence of your practice. I did have the usual fear of surgery and the outcome due to the lack of information until after the MOHS. The only thing I wouldn't have done is fill all of the prescriptions unless needed until after surgery - except for the presurgery antibiotics since I didn't use any of them.
I had a very positive experience and have had many surgical experiences as a result of breast cancer reconstructive complications. I am thrilled so far, after haven been through so much, that my co-pay and insurance covered the expenses. I am thrilled with the result and better than I expected.
Everyone was very helpful and informative. No complaints.
Everyone at the practice was warm and welco
I loved the fact that Dr. Sullivan met with me on my first visit. She is obviously extremely competent in Her field but her warmth sealed the deal for me. She did not rush through the visit but made me feel I was important enough to spend the time. Her staff is also very professional and caring. My niece is a young surgeon and I told her about Dr. Sullivan. Women who manage to combine the qualities of professionalism along with warmth are in my book, good role models for those who follow in their footsteps. Thank you, Dr. Sullivan.
The professionalism begins the moment you enter the office and continues throughout the entire process. Everyone is kind, understanding and patient, exactly what is needed to make a surgery successful and stress-free. Also, I look FANTASTIC !!
The entire staff is highly professional. Love them all
The Surgeon was very friendly and made me feel comfortable. She answered all of my questions and concerns. During my recovery, whatever questions I had she was always available to answer them. My overall experience with everyone on the staff was satisfactory. Last but no least, I am VERY satisfied with the outcome of the surgery that I had. I would recommend the surgeon and the staff to my family and friends. Thank you for giving me the opportunity to share my experience.
I just feel confident. . Every single person from doctor to nurse to anesthesiologist was involved and discussed all details. Post op, I was called and asked about. It was A+ service. I even referred 2 people and one came to her office for her own procedure
Dr Sullivan and staff are very kind and caring group. The facility is Very comfortable and clean.
I completely trust Dr. Sullivan not only because of her training and education but mainly because of her demeanor, kindness and professionalism. I would recommend her - and frequently do! I already feel more confident and stronger when active.
One of my chief aims was to fill" a "divit"" in my cheek. That didn't happen and I needed to get more filler at another expense. The practice is marvelous and very thorough and I feel totally safe in their care but didn't feel I had been heard in this case."
You have the most caring and kind staff of any medical office I have ever been to. I was so comfortable and that meant the world to me !
The surgeon and staff made me feel special, and were always excited for me, which gave me comfort about the whole experience. I communicated my vision to the surgeon, and she got it absolutely right. My husband and I are both very pleased with the results. The surgeon's fees are higher than other physicians in the area. As this is the only plastic surgery I've ever had, I'm not in a position to say if the results justify the higher cost. But I am happy with my results, and I have recommended this surgeon to friends. I worked hard to lose 38 pounds and get my body in shape. But the weight loss left a lot of loose skin everywhere. Plastic surgery tightened everything up, filled everything in again, and addressed my abdominal muscles, which had been stretched from having 3 kids within 4 years in my mid-thirties. Clothing hangs better on my body. I'm getting a lot more attention, which is fun. My new body has sparked a new fire in my marriage, which is the best benefit. Although no one wants to be considered 'shallow,' people do subconsciously judge others on appearance. And when I look well-dressed at work, and am in good physical shape, people are more apt to hear what I have to say and give credence to it. I believe my new body is going to help me professionally. It is already getting me noticed, and people have been nicer to me.
I feel more confident . From day 1 they listened to my wants and needs and were friendly and professional
Before I had my surgery I was uncomfortable, having excess skin is embarrassing, and I was fighting off rashes every few months. I had to wear long shirts and layers to hide my skin. Make sure I kept the area dry. And hiding so much skin was always difficult.Since surgery, I bought my first two piece bathing suit, I've worn a crop top in pubic. I have a whole new confidence. I don't have to hide behind layers of clothing. This was definitely what I needed to feel more confident it my own body. . I feel so comfortable in the office as well as the surgery suite. I could tell Kelly knew what she was doing, and was so excited to give me the life I've been wanting for so long. After losing so much weight and feeling like I couldn't be proud of my body because of excess skin, now I feel comfortable in my body for the first time in my life! The fact that Kelly was just as excited as I was to give me this new life just made my experience even more special. She was very professional and answered every question I had. My entire experience has been amazing, and I would recommend her to anyone.
More confident and I like the way I look in clothing better. And so far no more back issues! They were patient and understanding. Helped me with small issues that I was having. I'm very happy with my results.
I feel more confident in my appearance. Before this face lift, my jowls were making my face look tired and old. Now I have a nice jawline of a younger person. I feel more youthful. This was the second time I had a face lift with Dr Sullivan. The first time was 8 years ago for a lower face lift and I had expressed how disappointed I was that it didn't last past the first 2-3 years. I waited until this year to have it redone because of my daughter's upcoming wedding and the fact that I was turning age 60. This time Dr Sullivan recommended a full face lift to give me the chin/jowl line that I desired. She took care to ensure sutures were placed in as many areas as necessary to achieve my expected results. I was also very pleased that I didn't have to wear the face/head strap for 3 weeks like I did the last time. Dr Sullivan said that the way they put the sutures in now, the strap is no longer necessary. The only thing that I'm somewhat disappointed in, is that the scar along the front of my face/ears is thick and red, and my hair does not cover it. She is currently using a laser every 2-3 weeks to help break up the scar tissue and aid it's healing/fading. I'm very pleased that this laser treatment is complimentary. If I had to pay for it, I would have been very upset. However, after 3 treatments thus far, the red thickness of the scar still remains. Hopefully it will clear within the next month. Surgery was on 11 January 2016.
That I am no longer self conscious about my body. . I could not have been more pleased with the outcome. Every staff member made me feel comfortable and assisted in the process of ensuring I received what I was comfortable with and were all very friendly. Dr. Sullivan ensured that the size was appropriate for my body and that I was doing this for all the right reasons. I will definately recommend this practice
My staff was wonderful. Staff attentiveness and respect of my privacy were top notch. My anesthesiologist was amazing.
The attentiveness of the Doctor and Staff was outstanding. I felt as if I received personalized and individual attention and care.
The entire office staff was helpful, friendly and supportive. I would not hesitate to return for other procedures.
I couldn't be more thrilled with the whole experience. Staff and surgeon were superior. So much so i will continue to recommend them and use them in the future.
A good experience from beginning to end. Thank you all!
The doctor and her entire support staff have been great. The only complaint I have is that th doctor has seemed rushed during my visits. Very minor complaint. Overall, I'm totally satisfied.
Everything went as I thought it would. When I thought a problem was occurring the staff was very quick to try and resolve the issue.
I am treated cordially by the entire staff on every visit. I am comfortable with the abilities of various staff members and find Dr. Sullivan to be very sympathetic to the needs of women.
I felt highly respected and well looked after. The reason I indicated I was only satisfied" as opposed to "highly satisfied" with the outcome is that a relatively short time has elapsed since the surgery and the appearance of my swelling and scars should improve. I feel that I can contact the office at any time for advice, reassurance, etc. Overall a good experience and I would do it again despite the discomfort of the recovery, which I was well prepared for."
Dr. Sullivan and her staff were fantastic throughout the entire process. At my initial consultation everything was explained to me throughly and I never felt pressured. All of my appointments were quick and I always felt as though my questions were answered. I also had a breast lift and liposuction on my legs. I am more than thrilled with my results.
I was very impressed with the care, compassion and skill of Dr. Sullivan and her staff. They went out of their way to work with my insurance company as well. I felt very confident and comfortable with Dr. Sullivan, her nursing staff and the anesthesia provider. I would not hesitate to see her again in the future. I have recommended her to many friends and will continue to do so.
very orofessional and friendly staff, natural results
Dr. Sullivan's bedside manner made me immediately feel at ease. Also, I couldn't be happier with the results.
Courteous and dedicated staff. Clean environment. Quick response time for complication. Straightforward approach.
To be highly satisfied would indicate there is little room for improvement. There is room for improvement in terms of wait times and outcomes of procedures. Perfection is a process as is highly satisfied.
Very professional! Attentive! Well prepared! Understanding of my goals.
Dr Kelly and every single person in her practice spoke knowingly and with great human connection. I felt safe and this was as important as any other point. I also felt cared for. I felt heard. Which is a big thing as sometimes this type of procedure can go wrong and the worry that I could be overdone" rightly went away. Fantastic staff and fantastic care."
Totally satisfied with entire staff. Very professional
The staff was amazing!
Dr Kelly Sullivan and her entire staff could not have treated me any better then how they did. The surgery center is Beautiful and spotlessly clean. Everyone made me feel very special.
I have recommended Dr. Kelly and her practice to several other women.
I had a great experience with Dr Sullivan and her team. When I want to have another procedure done I will most certainly return to her.Super happy with my results,Thanks
All staff - very professional, friendly and considerateMinimal wait times
Every step of the experience exceeded my expectations. The office is beautiful. The staff was very friendly yet professional. The surgery was scheduled very quickly. I was especially impressed with the nursing staff the day of surgery. I felt very confident that they were highly experienced and really cared about me. I drifted off under anesthesia feeling I was being cared for by the best which was very reassuring. Dr. Sullivan also exudes a confident yet caring attitude. She is a very talented surgeon and I am very happy with the results. I never felt like a number. The experience was very personal. Even though they were not in my insurance network, I felt that definitely was in the right place and made the right choice by going to Dr. Sullivan for the surgery.
Everyone did there best to make my surgery a positive experience. I felt the staff was experienced and I was confident in the surgoen. The anesthesiologist explained everything and helped me relax and be less anxious. Everything went as planned and my recovery thankfully was uneventful.
Everyone was extremely helpful. I am very satisfied with the results of the surgery and very pleased with the whole experienc3e.
Staff was very friendly and answered all of my questions. Staff made me feel comfortable.
Dr. Sullivan and all her staff are very proffesional and compassionate. They always made me feel that my issues/ concerns were valid and treated me with enthusiasum and kindess. Overall I had a very posetive experience and am happy with the results of my surgery. I would highly recommend this team. Thank you!
I am thoroughly impressed with Dr. Sullivan and everyone on her staff, as I have interacted with everyone, from the receptionist, to the clinical coordinator, to her highly trained nurse practitioner and knowledgeable aesthetician.I appreciate and value the approach that less is better" when dealing with cosmetic surgery and injectibles, and have had great success in achieving a healthy, natural appearance.I am very impressed with the individualized care and service that has been provided to me by this practice of amazing women!Thank you to all!"
Dr. Sullivan and her entire team were incredibly professional and courteous. Most importantly to me, I trusted them every step of the way. I would highly recommend Dr. Sullivan, and actually often do, to friends and family. She is wonderful!
I honestly cannot say enough about the experience I had and service I continue to receive. As a high stress person, I immediately felt at ease thanks to the calming atmosphere, and experienced staff. I was treated respectfully, yet our interactions were personal. Up to the minute before surgery, I felt like Dr. Sullivan was really listening to what I hoped the outcome would be. There was no coercion or attempt made to sway my opinion whatsoever, and the results have been fabulous. I finally have my sense of self confidence back!
Excellent staffVery accomplished and professional surgeonVery caring environmentComfortable atmosphereHelpful to family membersExcellent post-procedure care
I was on the fence about whether to increase my implant size, and Dr. Sullivan suggested I need not do that; that my lifted breasts would likely give the impression of more cleavage and the size would not change. My breasts now look and feel smaller, I can feel the implants much more than I could before, and my nipples pucker, which I hope will subside after time. I'm not pleased with the lipo performed beneath my buttocks and on my inner thighs. The smile lines that were enhanced via surgery seem to have exacerbated and accentuated the banana roll" areas, particularly on my left side. My personal trainer used a caliper to measure the difference of my banana rolls, and the left side is 5 points higher than the right. A sizable indentation was made under my right buttock. I cannot wear my jeans or workout pants without feeling more self-conscious than I was pre-op, which causes me a lot of anxiety and frustration. I'm 4.5 months post-op, and I know there will likely be more changes in the next few months, but thus far I am disappointed and question whether I should've had surgery. I know that there are no guarantees with cosmetic procedures, but I expected better results. "
Dr. Sullivan and her staff were extremely ethical, professional, and made the overall experience a very positive one. Have, and will continue to, recommend her to my friends.
Fabulous experience from beginning to end! Thank you!
From the very beginning, during the initial consultation with the surgeon and her staff, until the very end, receiving the care prior to and after the surgery, every single individual of the staff was very friendly, kind, helpful and very professional. This was my very first experience with Dr. Kelly Sullivan and her staff, and I was very pleasantly surprised to find how much detailed information was provided and how very pleasant Dr. Sullivan and her staff were. I felt at ease from the very beginning and was completely confident that the results of the surgery would be as I expected. Dr. Sullivan and her staff did a great job and I am totally happy with the results. Great job, thank you!!
Everything about the procedure was positiveThe staff is AMAZING to work with and I have already referred to several other friends of mine!I did not hesitate calling this practice when rescheduling for my additional procedure
Dr. Sullivan understands the needs and wants of women. She is supportive, easy to be open with and a fantastic surgeon.
I am thrilled with the results of my surgery! Everyone in the office was fantastic! Dr. Sullivan is a genius. I really liked the anesthesiologist as well.
Dr. Sullivan and her entire staff are the absolute kindest, soothing most professional group that one seeking personal & sensitive procedures shall feel so thankful ( & blessed) to have repair " & enhance one's life & sense of well-being! Thank you always "
Based on my research I expected skill and professionalism. The bonus was the environment, the gestalt of the team, and the friendly compassion of one and all. I've written to all of those whom I don't expect to see again because I thought it was important to emphasize the happy perspective from the other side of the fence. I intend to do the same with Dr. Sullivan and the other staff with whom I am in contact. I am 67 years old and it is far and away the best medical office I've ever come in contact with.
Dr. Sullivan and ALL of her staff are efficient, thorough, and thoughtful. They made me feel so relaxed on the day of the procedure. After the infection on my right side, I was actually scared to have the left drain removed; but the nurse held my hands and just truly made me feel so comforted! While Dr. Sullivan is exactly what I would want in a surgeon, her staff is also a great support system!
I encountered an infection 3 weeks after surgery, this was not due to the surgery itself. As a result, I had to have my implants removed, after Dr Sullivan did everything she possibly could to remedy the situation. We agreed this was the best solution in my case, and to wait 3 months for complete healing then she will replace the implants. Dr Sullivan and the staff were extremely supportive before, during and after this procedure. They all were available at any time by phone and called daily to check on me after the implants were removed. A very caring, supportive staff greets you from the first time you call the office until the completion of your procedure. Very satisfied with everyone!
Dr Sullivan and her staff are professional, considerate and sympathetic. I felt comfortable, informed and very pleased with the results. The office has an intimate feel. I also liked the size and the staff at the off site surgery. It's much more appealing than a hospital. The amount of care before and after surgery was just right for me, so it was personally tuned in to my needs. There were no surprises. I knew what to expect with each step. I recommend Dr Sullivan highly.
Dr. Sullivan provided the results that I wanted and I felt well informed going into the procedure.
The experience from beginning to end was positive. I felt at ease and comfortable the entire time.
I received pleasant and professional service during my entire experience. I had a lot of fears and questions. The physician and staff were helpful and understanding. They made me feel comfortable and always answered my questions.
Had several breast cancer surgery experiences and now use the services of Dr. Sullivan's med spa. Very pleased with experiences with Dr. Sullivan, Nurse Jennie, and all her staff. Heather is also very pod at her job.
My experience from A to Z was fantastic! I have recommended Dr. Sullivan and her team to every person I know, who has mentioned interest in a cosmetic procedure. From front desk to surgeon each and every person that I have encountered at this practice has made me feel welcome. I had done a lot of research prior to my surgery and have been over one hundred percent satisfied with Dr. Sullivan's practice. Her work is absolutely beautiful! Also special thanks to Erica and Jennie for making my experience efficient and comfortable!
The Dr. And staff were very attentive and informative. They listened to all of my concerns and questions. They were able to effectively answer all of my questions, and reassure me about the entire process & procedure. Once at home, the Dr. contacted me and she & her staff were available at any time for further contact during my recovery. Great Customer Service and Bedside Manner"!"
Very professional! Everyone was knowledgeable, helpful and kind. Heather is exceptional. Her demeanor puts patients at ease. The nurse assisting Dr. Sullivan was friendly and compassionate. Dr. Sullivan was confident with performing the procedure and attentive to my concerns, which made me trust that she is very competent in her practice and concerned about the unique needs of each patient.
Dr. Sullivan was so compassionate when I came in for my first visit explaining that I was diagnosed with breast cancer, and made it possible for my surgery to be scheduled ASAP. I loved her mannerisms and her sincere attitude. as well as her Nurse helping me that day. I have been so happy with my choice of Dr. Sullivan over a couple other surgeons that I spoke with before deciding I wanted her to perform the surgeries. As it turned out, I needed a second surgery for the right breast after cancer was found there.
They answered all of my questions. They did exactly what was needed to make me more beautiful without looking odd!
I felt the surgeon's expertise was high. She listened to and addressed my concerns and performed the procedure at a reasonable price.
Have used Dr. Kelly Sullivan for 10 years now. Have recommended her numerous times to many people. Have received rave reviews with regards to her work from a number of doctors that have seen me (oncologists, breast surgeons, gynecologist, radiologists.. Her office staff are fantastic and on the ball. She has a gentleness and bedside manner like none I have ever seen.
I was very well pleased with the Dr. sullivan and all her staff members. Dr. Sullivan, I felt knew what my expectations were and she meet them. She was very kind, warm and most of all professional. Thank you Dr. Suliivan and staff I was a great experience and worth every penny I spent on myself.Rossana
Dr. Sullivan was outstanding regarding an explanation of the procedure. She also discovered a malignant tumor during the final reconstructive surgery which she subsequently removed. This tumor had previously been misdiagnosed as a cyst by another physician. Dr. Sullivan has always treated me in a special way and her advice has always been invaluable. I am eternally grateful to her for everything she has done to help me through my cancer experience.Dr. Sullivan's staff members are also highly professional and caring individuals, adding to the positive experience with visits I have made to her office.Other procedures I have had with Dr. Sullivan include the removal of basal cell carcinoma and a procedure with artefill injectable filler. I was highly satisfied with the results of both of these procedures which were both very successful.
I was looking for very natural results, which I received and for which I was promised. I also felt comfortable with the experience on many levels, such as positive recommendations, education of the Doctor, friendliness and competence of the staff, and again , the natural results.It does not come cheap, however, but perhaps you get what you pay for", as they say.Best"
Patience with multiple concerns and questions/no pressure/respectful/considerateSurgeon seemed genuinely concerned with patient's needs and wanted to deliver the best possible results
My doctor is very professional & excellent at what she does. I go to her for Botox & have sent at least 10 of my friends to her as well!
I have been getting Botox injections from Dr. Sullivan for a couple of years. I am highly satisfied with the results.
Dr. Sullivan was very attentive to of all questions and concerns that I had. Every employee that I encountered at all stages were kind and considerate of any request or question that I had. It is obviously to me that Dr. Sullivan aside from being an excellent practitioner obviously sets the bar high with how she demands from her staff that patients are treated as family.
dr. Sullivan and all staff were extremely knowledgable, helpful and professional. very positive and pleasant experience throughout the entire process. highly recommended!
Dr Sullivan and Jennie Jacobs are amazing. I've had wonderful results each and every time I see Dr Sullivan and it is a great practice. Thank you.
My husband had surgery scheduled to repair his lip. But on the day of surgery, after following doctor's instructions well she cancelled it because it was healing on its own. We were very impressed with avoiding an already paid procedure, we felt it was healing nicely as well. So we were grateful to skip it all and impressed with her honesty
I found out about Dr. Sullivan from an advertisement in the Annapolis Magazine. Was very pleased with the office staff and Dr. Sullivan personally. I left immediately afterwards to go to Naples Fl. I will return to Dr. Sullivan this Fall.
Doctors, nurses, all staff were patient, kind, and professional. My results are excellent.
For going through such a procedure, there was not one moment from the time I met Dr. Sullivan, Jennie Jacobs and the rest of the staff where I felt uncomfortable or not sure. They were so personable, efficient and confident there was no reason to have a moments hesitation. When you go through a diagnosis that will change your life, you have to balance expertise of the doctors with your own instincts about your body. I knew from day one Dr. Kelly Sullivan and her staff were the right choice for me and I have never regretted my choice. I will return when the time arises to have other procedures (hopefully elective) and will always recommend her to anyone who inquires.
Everything went smoothly, the doctor was very knowledgeable and had a great bedside manner, and all the staff was really friendly. The area was clean and organized and I felt that I was in good hands.
I had my breast reconstructed after a mastectomy from breast cancer by Dr. Sullivan. Not only did she do a fantastic job with the reconstruction of my breast - it looks amazing, but she was a very comforting and compassionate person throughout my entire cancer experience. She was never rushed and talked to me like a friend - hard to explain but she put my mind at ease in the scariest time of my life. Any issues I have had since regarding my reconstruction - she has been there to fix and take care of. The staff was very helpful with the insurance issues and went above and beyond to help me out. I love this place and come for skin care when I can. Someday in the future when I need to get some cosmetic surgery on my facial wrinkles this will def be my place!
I had two procedures...lower face/chin lift and breast lift and augmentation. These questions were directed to the chin lift but the breast procedure was a major success as well. A Nordstrom bra fit lady said I had the best looking boob Job" she had ever seen! Very pleased with the attention and care of this practice. Questions were answered right away. Could not have been happier. My husband said I got more than my money's worth! "
Dr. Sullivan does a great job. She's more expensive than other local doctors and at some point that may be a factor in whether I use her again for Botox but she does a nice job.
I loved my results and my experience- Kelly was absolutely amazing and my results were exactly what I wanted and asked for. She answered and listened to every single question and I highly recommend her to my friends
Not all of my stomach fat was reduced by surgery.
I cannot say enough good things about Dr. Kelly Sullivan and her team! It comes down to trust and respect. I trust her skill and I feel very respected as a person by her entire team. She truly listens to me and my concerns and addresses them with great empathy. I have already referred a patient to her, and she too was very very satisfied with her experience with her recent surgery at the hospital. Dr. Sullivan's initiative to create Wellness House is truly the icing on the cake which proves to me that she gets it" that people/patients need to be treated as a whole being. I pray her example is followed by more surgeons and doctors in general."
I was on a lot of medication for issues that did not require medicine before becoming pregnant. This started to interfer with my daily routine of work/taking caring care of kids/etc. I was able to work with someone who helped correct these problems and no longer require any medicine. I have gained the strength back through this surgery that I need to do all daily activities. Somone was always available to answer questions along the way which is just so reassuring and helpful.
It was our 4 year old child who had the surgery, and every possible attempt to make her experience as positive as possible was attempted and achieved. We were grateful for the special care she received, and it made it easier for us as the parents to go through it, too.
From the first to the last visit, I was made to feel as I were the only client. My time with them was my time. The entire staff is very professional and at the same time I got the feeling of warmth and caring. I have recommended Dr. Sullivan and if I ever hit it rich I will be back in her office as soon as she can take me. I have heard many stories of procedures like mine both good and bad. My story is only good and I can not relate to the bad ones.
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