Wonderful and efficient staff at check-in. No significant wait time to see medical staff and doctor. Dr. Wasserlauf and Kristen have been very thorough explaining the upcoming surgery, answering all my questions and addressing concerns. Very impressed with this practice.
Feel the post op process could be a little better coordinated and information more free flowing to the patient to properly manage each stage post op.
The appointment was helpful, as saw X-rays. Doctor answered my questions. It would have been helpful to get more directions for what to expect over subsequent weeks. I.e. will be getting new exercises in force, what does that mean with PT, what can I do and not. Finding things aren't always consistent with resources given. Would like more direct information, even a write up would be helpful.
Was able to see the doctor instead of the PA. He listened and seemed to take my issues seriously.
Overall care is very good. [Single best thing is...] Concern and advice.
I love Kristin and Dr. Wasserlauf. They are really good at their job. You know you will always be treated with respect and kindness. And they are very honest. I didn't need my shoulder drained again and it's doing great.
Courteous staff. Time spent during appointment. Not a long wait to be seen. Cleanliness. [Single best thing is...] Thorough explanation of procedure to be done.
Surgery went very well, as did rehab. Very pleased. No pain.
Staff was polite and understanding. Not only was the staff top shelf but the doctor was very thoughtful as well.
Dr. Wasserlauf explained everything very clearly and I appreciated the details he provided. However, after I left I didn't remember everything and would have appreciated more of those details provided in the notes.
I was happy with the progress I was making and very happy that I could remove my sling after wearing it for eight weeks.
Detailed info provided regarding upcoming surgery. [Single best thing is...] Surgery and recovery info
The surgery was a complete success! No more pain and complete mobility.
Dr. Wasserlauf always answers my questions, he is very thorough and I never feel rushed. Wait time was reasonable.
I was very happy that Dr. Wasserlauf was willing to follow up with me after Dr. Blaine actually did my surgery. And I was glad that he was going to consult with Dr. Blaine on my physical therapy protocol.
As always Kristen is very thorough, answers all my questions and I never feel rushed.
Kristen took a lot of time with me and answered all my questions thoroughly
All the staff was friendly and welcoming and reassuring. Sheren and Kristin prepared me very well. Another staff person fitted me for my sling and showed us how to put it on. Dr. Wasserlauf was clear, concise and reassuring. [Single best thing is...] Testing the shoulder day after operation with sling off doing exercises. Very grateful and pleased with outcome!