Obstetrical Appointment (routine)
All the staff is great & it's a really nice clean facility.
Dr. Eckel was very professional ,kind, thoughtful, gave us good information in answering questions and made himself clear in the treatment he was recommending.
no delays in getting into my appointment and appointment went well.
I was very nervous and anxious about the appointment and the 3 doctors in the room with me were so so incredibly warm, understanding, and friendly. I've truly never had such a wonderful experience with a doctor before. I will without a doubt be referring all of my friends here.
I arrived early for my visit. I was not called back until 30 min past my scheduled appointment time. The nurse relayed she noticed I was waiting a long time. It wasn't until the physician came in that I was notified she was called away for an emergency and that was the delay in seeing me on time.
Dr. Eckel always explain everything and took his time to talk, I have been his patient since 2001, truly appreciate his well care.
Dr. Eckel is the very best. He is so professional and truly cares for his patients. I never feel rushed, he always takes the time to go over all of my concerns. I could not ask for a better doctor.
Wait time was minimal. Staff was friendly. Dr. Bernhard was very personable and professional. Was in and out of the office in an hour with my visit including an annual exam and drawing blood.
Minimal wait time to be taken back, friendly staff and Dr. Eckel takes time to talk to me and explain everything.
Short wait time in lobby and to see doctor. Called Monday and was able to get appointment Wednesday of the same week.
Everyone from the front desk to the nurses to Dr. Eckel are extremely nice, caring and the best....I was in and out of there in a decent amount of time.
The appt started on time, I always feel that Dr. Bernhardt cares and listens and is proactive. The nurse that took the blood sample did a great job. Thanks!
Obstetrical Appointment (routine)
Everyone is pleasant, I always feel comfortable and confident leaving my appointment. My questions are always welcome and are always answered with care and concern.
Doctor & staff always professional & friendly. Make you feel very comfortable.
The girl at the front office is not very friendly doesn't greet you when asked questions got very hwin word answers. Someone that works the front - should be bubbly and attentive to people's needs as they walk in.
During one of my last appointment (last year) for my very first Pap smear I was called with results. The nurse said there were abnormal cells which was normal and that I would return in a year for my next one. I did return and when I spoke with dr. She said it was HPV and that it was common in people my age. It caused me a lot of distress because I've only been with one partner. I did research and even began to question my partner about his history. When I called a few days later to check to see how my new results were she said I tested negative for HPV both years and left me even more upset and confused as to why the dr told me I had HPV when my test results confirmed I tested negative?
Prior to my appointment, I had to change my time/date and the staff was understanding and helpful with the process.The front office staff was nice and welcoming. And Dr. McCauley was professional and wonderful.
Dr. Eckel always takes the time to talk to you at length after the exam. He lets you know what the exam showed and how to proceed.
He didn't remember who I was. I saw him a month prior & had no idea I had a miscarriage or was married. I wish he checked my file before our apt because it felt very rushed & like he didn't care to remember me.
I love Dr. Eckel. He is very thorough in his exam and very informative. He is friendly and kind and really cares about his patients.
Dr. McCauley is a great OB/GYN! I always enjoy my appointments with her. She is kind and explains things well.
Dr. McCauley was so down to earth and spoke to me in terms I could understand. Caring and compassionate. Very impressed and would highly recommend Dr. McCauley to everyone I know.
Dr. Eckel truly cares for his patients. This is the second pregnancy that he was my doctor and he was wonderful both times. I would recommend him to anyone looking for a caring OBGYN.
The staff is always kind and it feels nice when they remember us and our names and when they ask how our newborns and family is doing.
The online portal helps to provide all your information to the office. The entire staff was exceptionally professional and friendly. The office was clean, good location, ample parking. I was also able to get my blood work done the same day right in the office!
The entire appointment was prompt and the doctor answered all my questions.
I appreciated being able to fill in patient forms online in advance. Staff was efficient and personable. Doctor was thorough and efficient, but personable and caring.
Dr. Bernhard is always great with answering questions and explaining the process as we go along.
Dr. McCauley was considerate, efficient, and made sure all my questions and concerns were addressed. I've been to Dr. McCauley before, and always found her to make the patient feel like an individual - not merely one of the many patients she sees each day. Despite her patients being booked for far less time than I think is sufficient, I didn't feel rushed in and out of the office.
Dr. Eckel is professional, thorough, non-judgemental, and friendly.
Dr. McCauley is very calm and to the point, listens well and is down to earth in her style of interaction.
Friendly, competent staff. They introduced themselves as we first met. Dr. Bernhard was also friendly and explained to me what she was doing before she did it. She made me feel as though she had all day to visit with me!
Dr. Eckel took the time and attention that was necessary to make me feel like he was really present and cared.
Obstetrical Appointment (routine)
Friendly staff and efficient visit. Short wait time as well.
Dr. Bernhard is an amazing doctor. She has been great treating me during the past years. She answers all the questions and explain everything. She is kind and really cares about her patients. I trust her and really like being her patient.
Obstetrical Appointment (routine)
The appointment timing was great, not too long of a wait. I always appreciate Dr. Eckel's efficiency combined with bedside manner/care. I can tell he is busy but his ability to always cover everything and seem genuinely interested in my pregnancy is nice
Telehealth is impossible to use via mobile. Once you click the link to sign in, it is required to enter your birthdate. In order to do so, you have to move the calendar month by month....so if you are over 50 years old and you have to click 12 times for each month of the year, you have to click the button over 600 times.
It was my first time getting a wellness women check. I told them I was nervous about it and she didn't really explain the pap smear at all. I felt like I didn't know what was happening. It was really overwhelming.
Dr. Eckel is always so frank yet caring. Perfect combination for a physician.
I love Dr. Eckel. He has wonderful bedside manner and is always so kind. That goes for his long time nurse Kate too!
Extremely polite staff, Dr. Eckel is very professional, gentle and explained step by step what to expect and avoid during pregnancy.
She took time with me and asked me if I needed a more thorough exam even though I thought I might have a bladder infection.
I love Nancy McCauley and will continue to see her until she retires.
I was brought back on time. The doctor is wonderful - very caring and seems to listen and be proactive.
Dr. McCauley talked me through every step of IUD insertion before doing anything, doing her best to prepare me for the feelings I would experience with her next move for even the smallest movement. She made sure to ask me if I had questions before and after, and checked in with me throughout. The nurse did not say much, but I felt she was also a comforting presence. After the procedure, Dr. McCauley and the nurse (I can't remember her name unfortunately, but she's my regular nurse when I visit and she's amazing) made sure I was good to go and continued to reassure me about the entire process. I felt very comfortable in such an uncomfortable procedure.
Doctor took plenty of time to explain the procedure before we started. Gave me info each step of the way, so no surprises. Procedure was quick and low on the pain threshold. Appreciated the time after discussing options and next steps.
I love Dr. Eckel. He is a great doctor and the girls in the office are great!
The staff was very nice as was the Doctor. They were also close to on-time, which I appreciate.
Dr. McCauley provides a friendly atmosphere to be able to discuss all concerns including intimate ones.
Staff was happy to be at work, my doctor was highly confident & responsive to my questions, & I was in and out of the office in 20 minutes.
Obstetrical Appointment (routine)
Dr. Bernhard is great at answering all of my questions and making feel at ease with any concerns that I might have.
All the nurses and staff are very friendly and helpful and flexible with scheduling.
Everyone is pleasant & appointment was efficiently & quickly taken care of.
The Doctor was very thorough and knowledgeable. Listened to all of my concerns. The Doctor is following up with me once all diagnostics are completed.
Dr. Bernhard provided me with helpful information and guidance for my postpartum recovery process and answered all of my follow up questions. She has always been a wonderful provider and I truly value the support she's given me throughout my pregnancy journey.
Dr. Eckel, Imelda and Kate are always so great! I've been coming to this office for 20+ years and I'm always treated so well.
Dr. Eckel is an amazing knowledgeable caring doctor that is efficient and is well respected by everyone.
Doctor is always on time and listens to her patients. Glad she is back at this location.
Dr. Eckel is thorough and easy to talk to and is very knowledgeable.
I was taken on time. Office was very clean. Chairs were spaced for COVID-19. I was not rushed. Staff was kind, and pleasant.
Obstetrical Appointment (routine)
Dr. Eckel takes the time to answer any questions. Kate and Imelda are amazing!!
Dr. McCauley, is absolutely amazing. Happy have unfortunately experienced two miscarriages back to back which was very hard but Dr. McCauley made me feel comfortable and I and was very informative.
The Doctor & office staff have always been extremely nice and answers all questions. Been going for 20 years.
Dr. Eckel and his staff made my visit easy and familiar. They were all very welcoming and concerned about my needs.
I appreciate Dr. Eckel's detailed explanations with models of what to check for, for breast cancer.
Took time to listen to my concerns and put a call to action in place.
Dr. Eckel is an awesome OBGYN and he cares for his patients' wellbeing.
There was a fairly short wait time. The doctor and nurse were informative and friendly.
Dr. Bernhard was very nice and made me feel very comfortable. It was a great experience! I will recommend her!
No waiting for the appointment, staff was very friendly, doctor was very thorough and answered all my questions, renewed my prescription, and made me feel at ease with my situation. Thank you!
Obstetrical Appointment (routine)
Dr. Bernhard and staff are wonderful. I have never felt comfortable with an OB/GYN until I was a patient at this office.
Obstetrical Appointment (routine)
I was very satisfied with my general experience with Dr. Bernhard. She was professional, sensitive, competent, and reassuring.
He is professional, thorough and still takes time to be kind and caring.
Office was efficient and knowledgeable. Wait time was nil. Good bedside manner.
The waiting room was well positioned and clearly organized per COVID requirements. The staff was friendly. My appointment was timely and not rushed.
Obstetrical Appointment (routine)
I appreciate that I rarely have to wait long to see Dr. Bernhard and never feel rushed. She always gives me all the attention I need and provides me with helpful guidance to all my questions. Recently when asking about inducing labor early, she gave me a lot of good research/information to help guide my decision, rather than me feeling forced into doing one thing or the other. I have really enjoyed having Dr. B as my Doctor!
I really can talk openly to Dr. Bernhard. She is easy to communicate to. I am very happy when I leave the office.
Doctor listened to my concerns and addressed them appropriately. She was respectful and not rushed.
Dr. McCauley is very professional and explains everything that is happening. She takes the time to listen to your questions and concerns.
Happy to make the drive to see Dr. Eckel who has been very supportive over many, many years!
Dr. Eckel is always very thorough and professional. Makes you feel comfortable.
Dr. B was well informed on all subjects I wanted to discuss and answered me fully. She is great to work with.
Dr. McCauley worked with my wife and helped explain the problem. She recommended a new medicine and gave us samples to last until our online prescription is filled.
I had my last baby with Dr. McCauley and loved her manner that I followed her when she left Valley OB and followed her again when she came back.
She fully listened to me and didn't try to rush me out. She had genuine concern and care.
Dr. Bernhard did most of what I went to her office for: prescription renewal, mammogram order, and doctor referrals.
Dr. Eckel is so kind, genuine and takes the time to listen to my concerns and then just takes action. His assistants are the same way.
The office took precautions to ensure everyone was protected, as much as possible, from COVID. I liked being able to check-in online so I didn't have to complete a bunch of paperwork when I arrived.
They were on time and always very sweet! Love Dr. Eckel and his staff!!
Nancy was nonjudgmental, very informative and answered all of my questions. She made sure I fully understood the procedure and walked out making the best decision for me.
Office staff is welcoming and efficient. Dr. Eckel is thorough, calm, knowledgeable; I have the utmost confidence in him.
I'm very picky with my Doctor, Nancy made me feel comfortable and I was satisfied with her and the office personnel.
Dr. Bernhard is a great doctor. Great beside manners and made me feel very comfortable with delivery.
I always look forward to my visits with Dr. Eckel. Yesterday was my 22nd annual exam plus in 2018 due to the possibilities of my having cancer, I saw him more often and underwent surgical procedures with him. Yesterday for the first time Kate and Dr. Eckel helped me use an electrical examining table since my knees have now made it more painful to ascend regular tables. As usual Dr. Eckel was thorough and gentle during his physical exam and specific in questions targeting my health issues. I appreciate the follow up tests he has ordered for me and will get them done ASAP so he will get the reports. Under these unusual COVID challenges the only noted difference in my care yesterday was that Dr. Eckel, staff and patient all wore masks. All other procedures were as usual and expected. I appreciated that my one on one annual visit was not postponed. Thank you!
Dr. Eckel is the best doctor I been his patient for over 20 years.
I really liked Dr. McCauley and felt comfortable with her during my appointment. I also thought that the nurse practitioner, that helped me, did a really good job as well.
Very friendly staff and very thorough doctor that listened to my history and took all the necessary steps to get us on the right track toward any recommendations of issues found.
Dr. Eckel is personable, knowledgeable and professional. He's the best!
Dr. Eckel has been my doctor for over 12 years. I trust him and feel comfortable under his care.
Steps were taken to make waiting room, etc. safe during COVID-19. In addition, I was taken on time. Thank you!
Dr. Bernhard is highly professional and skilled. She has a caring personality and enables a person to discuss their concerns.
Dr. Bernhard and staff have always beens very friendly, knowledgeable and supportive this entire pregnancy journey.
Dr. Eckel has always been so kind, patient, and informative. Through my pregnancy and follow up, I have always felt so comfortable.
She will be my new doctor from here on out. She knows what she is doing, she is kind, friendly, and understanding.
Yes, Dr. Bernhard was very friendly, on time, very good experience. She answered all my questions.
I've been seeing Dr. Ekel for 25 years. One of the best doctors in the valley.
I've been having Dr. Eckel as my doctor since the pregnancy of my second daughter. I trust him with my health and he's always supportive and understanding.
I've been a patient of Dr. Eckel's for over 20 years. Each visit ends with a discussion in his office. He always answers my questions with the utmost professionalism & great empathy.
Obstetrical Appointment (routine)
I am a little over 6 months pregnant and I asked Dr. Eckel if I was too small at my last appointment based on my measurements/the weight I had gained. He was reassuring, explaining how spot on my growth was... he also said some very kind and positive words to a first time mommy whose emotions are running high. Little things like this make me so happy I found him to be our obstetrician.
I like that I can pay online, fill out the paperwork prior to the appointment and the doctor is very thorough.
I had my annual well woman appointment scheduled a year in advance for Thursday, August 13, 2020. The week before my appointment, I received a call saying that Dr. Eckel will be out of town on Thursday, August 13th and Friday August 14th, so the office rescheduled my annual well woman exam for Friday, September 4, 2020 at 11:30 a.m. When I arrived, the front office staff told me that Dr. Eckel had to leave to go deliver a baby so they had to reschedule my well woman exam for Tuesday, October 6, 2020 at 11:30 a.m. I asked if I could be put on a Dr. Eckel cancellation list in case any earlier appointments became available. The front office staff said they put my name on a Dr. Eckel cancellation list. Two days later I went back into Dr. Eckel's office and asked if he had any cancellations or if I could see Dr. Bernhard instead because I wanted to be seen before October since I was originally scheduled for my annual well woman exam in August. The lady at the front desk said office policy does not allow one doctor's patient to see another doctor. Consequently, this lady at the front desk found a Dr. Eckel cancellation on Thursday, September 10, 2020 at 8:20 a.m., so I was finally able to see Dr. Eckel on that date. After receiving my new appointment date of September 10th and I was driving away from Dr. Eckel's, I received a call on my cell phone from a different lady in Dr. Eckel's office telling me that there are no cancellations on Dr. Eckel's schedule, but I can see Dr. Nancy McCauley. When I told her that I was just driving away from their office after finding a Dr. Eckel cancellation on September 10th, she admitted to me that she never really looked for any Dr. Eckel cancellations, but was instead trying to make me see Dr. Nancy McCauley because she is returning to their medical practice after being gone two years. How strange that this lady in the office says I can see other doctors in their practice, but the other front office lady told me that patients are not allowed to see other doctors in their practice. Also, I find it strange that I must drive back into the office in order for someone to find me a cancellation on Dr. Eckel's schedule.
Dr. B is an excellent physician. She sits down and talks with me about any changes, concerns, etc. before an exam, and addresses those concerns. She never makes me feel rushed or that my questions regarding changes in my gyn health are trivial. She spends a lot of time with me each year. I appreciate that!
Dr. McCauley took the time to LISTEN first then recommend based on my concerns. I did not feel rushed out of the room and I felt my time was valued just as much as hers. Very happy with the visit.
Very friendly nurses and receptionists, and both Dr. McCauley and the ultrasound technician were very patient and understanding.
I didn't have to wait long. Both the doctor and the assistant were very professional and friendly.
Modest wait time; experienced professional physician; time for feedback post exam.
Obstetrical Appointment (routine)
Dr. Bernhard is always so friendly and makes me feel very comfortable. It was a quick visit with minimal wait.
I brought my newborn baby and the nurse and Doctor Bernhard were so helpful in helping me take care of him.
Obstetrical Appointment (routine)
She makes me feel very comfortable and and is always understanding.
Dr. Bernhard efficiently covers all my issues & makes me feel comfortable.
Dr. Bernhard has the best bedside manner of any doctor I've ever encountered. She is very knowledgeable and always makes you feel so comfortable.
Spoke to her about several concerns that I had, she ordered a number of blood tests, and then when the results came back she was very vague about the results. It was as if she didn't take the time to read her notes on my chart to remind her of why we ran the tests and then to evaluate the results based on my past history/individual baselines. I felt like it was a complete waste of time and resulted in a needless bill. Received not answers or help pertaining to what we had discussed at length.
Dr. Bernhard took the time to discuss lab results and go over any questions I had about planning for a future family.
Dr. Anita Bernhard is an exceptional doctor. She takes time to hear what her patient has to say about their body to gather necessary information to treat her patients. Very professional and compassionate.
There was far more discomfort and pain in the procedure that was never communicated with me. I feel as if an emotional discussion should be included as it is deal with a personal issue
I am happy with my Doctor but the back office staff, not so much. It took me 6 months to get my IUD and then once I got it, it had the wrong insurance information - even though I called and had it updated. After it was submitted again I was told that they still have the wrong insurance and that they might not cover it now because it's too late. I have an email trail of all correspondence with Lilia. Very frustrating. I finally talked to Leslie who was very helpful and she told me that the billing is transitioning because of a merger so I'm not even sure what the claim status is right now. She did say she will follow up but the lack of response from Lilia over a 6 month period and the lack of follow up and follow through on her part as it relates to my insurance is just unacceptable.
Normally I see Dr. Eckle but this time I saw Dr. McCauley, she was very nice seem very knowledgeable and made me feel comfortable.
Obstetrical Appointment (routine)
Answers all of my questions. Great bedside manner. Always puts me at ease.
Dr. Eckel has always been a great doctor. He explains things in an easy to understand way.
Dr. Bernhard is very patient, understanding and empathetic to my issues going on. She makes me feel comfortable and she doesn't make me feel as though I'm wasting her time.
I was told at the start my insurance wasn't accepted even though another secretary had called and gotten approval, the current secretary said she didn't think it would be approved. I found this doctor through my insurance. The secretaries talked loudly about me in the front office in front of all the other patients in the lobby. Then, the medical assistant wondered why my blood pressure was so high.
Depo-Provera / Birth Control Shot
Wait times for a very brief appointment have consistently been long, at least 30 minutes later than my apt time. I was also informed during my last visit, not prior to the visit that my insurance is no longer accepted.
The front desk was very accommodating to my individual needs and allowed me to reschedule as necessary, and the level of nursing care and compassion was high. The Doctor was kind, informative, and sincere.
Obstetrical Appointment (routine)
Everyone in office is very friendly. Dr. Eckel is very thorough and answers all my questions.
Obstetrical Appointment (routine)
Great doctor. Always thoroughly answers my questions or concerns. Good attitude and smiles (even under the mask) which I appreciate.
Dr. Bernhard is a great listener and addresses all issues/problems postpartum.
Good visit with enough time alloted to meet with Doctor for a new patient visit.
Staff is always friendly, Dr. Bernhard is thoughtful in her examinations and the office is well run.
I think the doctor is extremely experienced and educated and very professional.
Dr. B is a warm caring doctor with a fabulous bedside manner. Very understanding.
Dr. Bernhard was very good with informing me with how the IUD works and very kind.
Obstetrical Appointment (routine)
Dr. Bernhard is always attentive and answers all my questions. She is aware of my history and knows what to say/do in order to help ease my concerns/anxiety.
Dr. Eckel is incredible. Very attentive, answers any and all questions, supportive, kind, friendly, and will do whatever makes you comfortable. If I had 100 babies I would have him deliver all of them. Switched to him at the very end of my pregnancy and so glad I did. He took such good care of me.
Annual check-up: Dr. Eckel is very thorough in checking thyroid, heart, lungs, and lymph nodes and breasts for possible cancers. His explanations are direct and reassuring. My pessary needs to be removed every three months for cleaning and to check that vaginal tissues are healthy. Again, Dr. Eckel is skilled at this. He is able to minimize the discomfort of extracting the pessary and reinserting it.
All of my questions were answered. They were explained in a way that I could understand.
Efficient staff and excellent MD; I have been seeing him since 1997.
Was able to get an appointment quickly and doctor was very professional and polite.
My IUD was placed in office and normally I have it has to be done as an outpatient surgery.
My appointment was at 9am and they took me in not long after that. Also, the doctor took her time to explain our next steps. The office was very clean.
Obstetrical Appointment (routine)
Dr. Eckel has great patient care. He answers questions, educates the patient and is very warm and kind.
She is always so personable, friendly and patiently answers my questions. She's empathetic and I never feel like I'm just a number on her list of patients that day.
Obstetrical Appointment (routine)
My provider is very kind, down to earth and informative. Everyone I was in contact with was great including the tech that took me back.
He listens to my concerns and treats me with respect. I was a patient for many years then my insurance changed and I could no longer see Dr. Eckel. I happy to be back under his care!
Dr. Bernhard actively listens and tries to understand concerns and questions.
Receptionists were friendly and efficient, atmosphere of office was calm/relaxing. After paperwork, short wait time. Dr. McCauley was busy so I was seen by Dr Bernhard instead, no problem as I know this is always a possibility. Very nice
From the time I got there till the time I left I felt that the waiting time was good and everybody including the girls who were sitting at the front desk were very nice and helpful and friendly. Plus the place was clean and up to CDC guidelines because of COVID-19 and there was hand sanitizer in the waiting lobby as well.
Dr. Bernhard is always very friendly and cares to listen to what I have to say. She also answers any questions I have and I appreciate the fact that I don't ever feel the appointment is rushed.
Obstetrical Appointment (routine)
Dr. B is always great with everything that she does! She takes the time to address all of the concerns that I have at that time.
Obstetrical Appointment (routine)
Dr. Bernhard is a great physician and always spends time with me. I highly recommend her. Scheduling can sometimes be difficult especially with ultrasound and the staff is a bit abrasive about that. Also, if the doctor is delayed more than 30 minutes, a courtesy call would be appreciated. I do not like sitting in the office given Covid and it would be nice to have a heads up.
She was wonderful, I felt like she actually listened to me, unlike other doctors. She did a great job building rapport, was professional yet friendly and warm, and she did a great job addressing my concerns.
Obstetrical Appointment (routine)
She is so personable, and nothing is a silly question to her.
Obstetrical Appointment (routine)
I was highly satisfied with my visit because they are following the safety guidelines and the staff was very friendly and helpful. Everyone had a mask and gloves there was sanitizer at every station. Everything looked very clean. They made me feel safe.
Obstetrical Appointment (routine)
Dr. Bernhard is kind and compassionate. She treats me with care and I feel very comfortable with her. She answers all of my questions, no matter how many I come in with.
Obstetrical Appointment (routine)
From start to finish, everything was welcoming, professional, and simple. Dr. Bernhard and staff are incredible.
Obstetrical Appointment (routine)
I was initially seen in a timely manner to start my glucose test, but my vitals were taken 45 minutes after consuming the drink. My blood pressure was elevated but likely due to other factors. My visit with the OB was very brief and I was told to come back in a week, although I tried to express that I have a machine at home and I can check my blood pressure and report back if any concerns.
Obstetrical Appointment (routine)
Dr. Eckel and his staff are always kind, helpful, knowledgeable and professional. I recently moved 50 minutes away from his office and still make the drive to see him.
The doctor was very attentive and kind. There was not a lot of wait time and I felt she answered my questions.
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