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Primary Care:

New Patient Visit

89% Patient Satisfaction based on 77 ratings

4.45
based on 77 ratings
5 stars (55)
71.4%
4 stars (12)
15.6%
3 stars (3)
3.9%
2 stars (4)
5.2%
1 star (3)
3.9%
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New Patient Visit Reviews (49)
10/29/2020

The doctor was polite and patient. I didn't feel rushed and she was thorough, explaining everything I needed to know, as well as discussed my history.

10/23/2020

Dr. Herzog is such a highly professional doctor and I respected him so much on how he handled my daughter's first visit to a gynecologist. He explained everything he was going to do and every procedure.

10/21/2020

I became very emotional during the visit and the doctor seemed to understand and took care to explain to me what was happening.

10/19/2020

She was very nice and open and made me feel comfortable my only problem was not being able to have my husband in the room but they did accompany me and let me use my phone to share the moment of seeing our baby for the first time.!

10/12/2020

Got seen quickly, Everyone was welcoming and nice. Dr jenelle Robinson was pretty quick with my visit but she was very efficient, thorough and great.

10/11/2020

Dr. Bradley is very personable and makes you feel comfortable right from the start.

10/07/2020

[Highly satisfied with] Front desk friendliness, timeliness of appointment, comfortable and welcoming environment.

10/02/2020

Both the receptionist and physician were extremely kind and sensitive; receptionist was able to get a next day visit for me.

09/27/2020

Clean bright happy office. Wonderful staff. An AMAZING doctor!

09/25/2020

Genesis Northwest: The first negative experience was the unprofessional office staff that were rude and did not give a good first impression. The individual helping me, threw down a clip board for me to complete the paperwork. As a new patient, I did not feel welcomed or comfortable in the clinic. Medical Staff: The MA Claudia was the only professional and nice individual in the office. Dr. Gillapsy was cold, callased, and rude (not what I expected upon reading her profile). She did not take into consideration my previous sexual trauma history and hurt me while forcing the speculum. It was painful and triggered my PTSD diagnosis. I informed her that my sexual trauma history was in the paperwork and reminded her of this and NEVER did she apologize or regard this in relation to her mishandling a medical device or harming me during a procedure I have had numerous times. This was the first time I have experienced this. Not only did she not address me but ended my appointment by telling me that the "take away" was that I looked healthy. I sobbed after she left the room and called my husband once I was in my car, who nearly had to come and pick me up. It was the absolute worst medical experience I have ever had and I will not be returning to this office.

09/25/2020

Waiting 2 hours before even called back to a exam room.

09/21/2020

she was very quick to take care of my needs

09/20/2020

Welcomed promptly to office, taken back to a room promptly. Staff and physician very professional and courteous.

09/16/2020

The environment felt very welcoming. Dr. Bradley was able to answer all of my concerns as I was anxious about my body.

09/15/2020

Dr. Ella is extremely knowledgeable. From professional stand point, her work ethics are impeccable and on a personal lever she is very charming and pleasant to be around.

09/08/2020

Dr. McCotter was very nice and she told me step by step what she was doing when I was feeling uncomfortable with the exam.