Experience was seamless. I felt I received the same attention and level of communication as if I was in person. Dr. W was great and attentive to my problem/issue. Staff was great too in making sure it was a successful visit.
Everybody did their jobs well, the visit was easy. I did not have to wait very long. Everyone was pleasant.
I didn't have to wait more than 5 mins to be seen - the nurse collected all my info - the Doctor came promptly after her and as always he is pleasant, professional and kind, I highly recommend him.
Dr. Wasserlauf aspirated the painful and restrictive bakers cysts in both knees. Ultrasound did not show them, but I was symptomatic and asked him to try and locate them. He was careful and thorough and successfully removed fluid from both knees.
Dr. Wasserlauf and his staff are always professional and highly competent. I made an appointment with him last month for a second opinion. He performed surgery previously on my torn rotator cuff and I was impressed with his level of medical care. I would recommend him to anyone.
Went over all of my images and reports as well as physical exam of my leg.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Wonderful and efficient staff at check-in. No significant wait time to see medical staff and doctor. Dr. Wasserlauf and Kristen have been very thorough explaining the upcoming surgery, answering all my questions and addressing concerns. Very impressed with this practice.
Doctor Waserlauf was thorough, engaging, and his treatment worked.
Good COVID protocols. Good experience with x-ray. Dr. Wasserlauf is always excellent.
Anytime I come into the office Dr. Wasserlauf is kind reassuring and always answers all my questions. And Kristen Overton is the same way. I feel comfortable with both of them.
I feel like I'm making progress and I'm comfortable with my treatment plan so far.
Front office staff, Dr. Wasserlauf and his assistant all excellent.
As per usual Dr. Wasserlauf did a thorough examination and took ample time to explain the issues and options.
Dr. Wasserlauf was vey attentive to my 6 month follow up for TKR. He addressed all of my concerns and as always, he is very professional, kind and patient.
Kristin was extremely thorough in the follow up/post-surgery visit my son was in for. She talked to him about the procedure, his recovery and walked him through the surgical pictures. She also removed a couple of stitches and cleaned up the area. Dr. Wasserlauf also popped in and reviewed some of the PT expectations.
[Highly satisfied?] Yes, Dr. Wasserlauf is always very attentive he listens to you very thorough. Very happy with him.
Dr. Wasserlauf was very good at answering all my concerns about my knee replacement.
Staff is very caring. They really were concerned with the swelling in my left leg.
Doctor was clear, shared MRI results with detailed explanation, established plan of treatment for recovery.
The office staff was courteous and efficient. Dr. Wasserlauf did a thorough examination, wasn't rushing, and answered all of my questions.
Dr. Wasserlauf performed the surgery when I tore my right shoulder rotator cuff. I was impressed with his "bedside manner" and trust what he says completely. I went back to get a second opinion concerning my right knee torn quadricep.
I was impressed with Dr. Brett Wasserlauf's being comprehensive with his knowledge and patience sharing result of my shoulder and bicep problem with me as a patient. I was glad they provided a sign language interpreter since we all wore face masks.
He was prepared, having looked at X-ray ahead of our meeting and thorough in explaining diagnosis as well as self-care options.
Positive atmosphere. All questions answered. Care plan laid out thoroughly.
My doctor is very professional, pleasant to talk with, friendly and courteous.
I felt safe in the office under their COVID protocols. Paperwork was efficient time in the waiting room was minimal. Processing of co-payment was easy. My x-ray was also very efficiently done and available to the doctor with very little wait time. Dr. Wasserlauf listened to my concerns, performed an evaluation of my shoulder, discussed treatment options, gave me an injection wrote a prescription, all very efficiently while being safe and thorough. A week later, the pain is under control and I have resumed normal activity.
Professional Pleasant Helpful courteous staff and specialist. From front desk receptionist staff to nurses technicians and the orthopedist everyone was kind understanding and professional. Also liked safety protocols put in place for COVID.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
The appointment was helpful, as saw X-rays. Doctor answered my questions. It would have been helpful to get more directions for what to expect over subsequent weeks. I.e. will be getting new exercises in force, what does that mean with PT, what can I do and not. Finding things aren't always consistent with resources given. Would like more direct information, even a write up would be helpful.
Not only did Dr. Wasserlauf check out my right shoulder, but at the suggestion of my physical therapist he also looked at my left knee which was operated on about two years ago.
Anterior Cruciate Ligament (ACL) Repair
Everything was perfect- surgery went well, all the arrangements were smooth and I received the best care.
[Highly satisfied with] The attention and care displayed by the physician.
Dr. Wasserlauf explained and answered my questions regading my shoulder injury. He was willing to go over my MRI results again and it helped me to understand my injuries more thoroughly.
Dr. Wasserlauf took the time to really listen and address some lingering concerns.
I trust Dr. Wasserlauf and value his professional option. He helps me stick to facts so I don't freak out. Heading into 4th surgery hoping it's the last but knowing I'm in fantastic hands with him and Kristen.
Pleasant staff. Made me feel welcomed, not just a number. Straight forward information. Showed me my X-rays and discussed them with me. Gave me a list of options for care and another appointment for follow up to see if the options are working.
Very promptly taken in. Dr. Wasserlauf was in immediately. Everyone is very efficient.
The staff is very nice and professional and Dr. Wasserlauf is very knowledgeable and kind, very happy I came here to have my operation.
Very short wait in both waiting room and examination room. I didn't feel rushed by Dr. Wasserlauf as he answered my many questions.
Short wait time. Doctor made treatment very comprehensive. He checked fluid buildup in the previously treated knee, per my request. Performed procedures on other knee as planned. Showed me fluid buildup on the ultrasound and then after it was aspirated, before injecting the corticosteroid.
A totally professional and competent medical visit and diagnosis from beginning to end.
They take their time to explain what they're doing and ask if I have any questions.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Was able to see the doctor instead of the PA. He listened and seemed to take my issues seriously.
Taken in right away. No long wait for Doctor to come in. Doctor very thorough.
Doctor was clear with me and spent enough time to answer my questions. He gave me an injection in as comfortable a way as possible.
I was very pleased with the amount of time that was spent with me and the thoroughness of the exam.
The Receptionist and Staff was very professional and friendly. The Doctor was great also.
Fast processing, capable staff, proficient x-ray technician, friendly providers, informative follow up with Doctor, questions asked and answered. Professional.
Doctor answered all my questions and provided additional information about the up coming surgery.
everyone is on it.. they explain everything and they pay attention to my needs
The staff who answered my e-mail regarding pain and set up an appointment swiftly. The courtesy shown by the front desk. The scribe, assistant, very courteous, kept me at ease, let me know when there would be a short wait and why. The cleaning crew....very clean, liked the air purify device in the exam room, the instructions to wash hands first, the type of masks and shields they wore and gloves also gave me a sense that they were doing all required and more to try to keep everyone safe. The sensitivity to my history and pain by the doctor was excellent. He listened and explained well. He did not talk down to me and was careful to let me know what he was doing and sensitive to the fact some things might be uncomfortable.
Dr. W was very knowledgeable and explained everything I need it to know, he was very pleasant, overall very satisfied.
My doctors are very nice and caring, and awesome. I would recommend them to my family members and friends.
He explained in detail about my MRI we were looking at, explained about the surgery, gave me some other options if I wanted them.
Dr. Wasserlauf spent the time necessary to answer all my questions.
Answered all questions and made recommendations that seemed appropriate to me.
Excellent organization and I have had nothing but outstanding treatment.
COVID safe and easy, no waiting to see doctor, doctor was thorough and very detailed.
Doctor told me all went well with surgery, said what he did and lab results were negative.
Dry clean facility. Knowledgeable Staff. Doctor made me feel comfortable and addressed my problem and provided options for treatment.
My concerns were all addressed with complete professionalism and care. [Single best thing is...] Concern for my well being and kind encouragement for a good recovery.
Staff excellent. Doctor attentive and thorough. [Single best thing is...] Doctor's knowledge.
Dr. Wasserlauf spent all the time necessary to help me understand my problem, including reviewing x-rays. He gave me a plan of how we were going to address my issue, one step at a time. He is a great doctor in every respect.
Dr. Wasserlauf was very attentive and interested in my opinion. He reviews the plan of care before I left so I was clear about where we are going from here.
The doctor was very informative and treated my with dignity. I was explained everything so I could understand.
Called regarding pain and they got me in the same day. Dr. Wasserlauf and staff were attentive and explained everything as we went along. The shot has helped with my discomfort.
[Single best thing is...] Kindness of the staff. The staff and the Doctor were extremely professional and made me feel much better about the procedure I was going to have to have.
All questions were answered as well advice to how to continue to maintain& strengthen the joints
All very professional people. Their goal is to make you better. Mission accomplished!
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Courteous staff. Time spent during appointment. Not a long wait to be seen. Cleanliness. [Single best thing is...] Thorough explanation of procedure to be done.
Office took safe and necessary precautions. Dr. Wasserlauf was generous with his time and explanation.
Provider and PA-C were very informative. I felt very comfortable and they answered all of my questions. Very knowledgeable and I feel I am in good hands.
Highly satisfied. Front desk is well run. Waiting area very clean. Dr. Wasserlauf's PA Sheena is wonderful. She is welcoming, knowledgeable, and has great communication skills. I find Dr. Wasserlauf to be very present, I can see that he really listens to, and considers my contributions to any discussion concerning my health status. I love that Dr. Wasserlauf takes a compassionate, holistic approach when diagnosing, explaining prognosis, and weighing treatment plans. I feel confident in my choice of Dr. Wasserlauf as my shoulder orthopedic. [Single best thing is...] The great results.
Dr. Wasserlauf was attentive, thorough, polite and helpful. He took the time to clearly explain his diagnosis and treatment choices.
Received good feedback from the doctor on course going forward. Due to my condition we were able to assess options via a remote meeting
Explains nicely before and after treatment. All staff professional, courteous and helpful.
Have had previous interaction with Dr. Wasserlauf and found him to be very thorough and very caring. Never hurries you along until you are completely satisfied and all your questions have been answered.
My thoughts were listened to and respected, while sound medical advice was provided. That is the best possible outcome to me.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Surgery went very well, as did rehab. Very pleased. No pain.
My fluid sample from my knee was lost in transit to the lab. I have to re-do the aspiration.
Staff is pleasant and efficient. Dr. Wasserlauf is simply the BEST!
There was no structure to the first visit. My files should have been available and communication was not clear between the two doctors offices about my case file n what needed to be in them before I arrived. This caused me undue stress.
The doctor was thorough and honest, putting things in an easy to understand manner. The staff was pleasant and helpful.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Staff was polite and understanding. Not only was the staff top shelf but the doctor was very thoughtful as well.
The doctor was very pleasant and understood my goals and concerns. The services offered did not meet my needs, but the only way to discover that was to have the call.
Hook up/tech part worked perfectly, great to see Dr. W, no issues with communication, all good! Great experience, everybody made it smooth and easy.
I am happy with the new COVID 19 protocol for entering the building. The wait seems less and waiting room uncrowded. Dr. Wasserlauf and his team are wonderful. I ask a lot of questions regarding my injuries, options available, and best treatment plan, and Dr. Wasserlauf is patient enough to go through each while showing me and explaining on my MRI.
Walked in and was immediately taken care of. We call that 1 benefit of the corona virus (get people in and out). Stream lined service worked perfect. No sit and wait.
Quick turnaround from initial call to Virtual visit then a face to face visit.
Glad that cray was right there and I didn't need to make another appointment to do that. Dr. Wasserlauf understood my injury, listened to me and knew how to treat.
Dr. Wasserlauf clearly answered all my questions in an unhurried manner.
The professionalism of the staff and their attentiveness of the professionals
The visit was fine but I have been waiting for 2 weeks for a call to set up surgery. I had assumed the call would come in a day or two. I have left 2 messages and still have not received a call. If there is a big delay it would be nice to know how long that is.
Waiting area very clean. Prompt service, courteous staff. Proper infection guidelines are followed. Everyone had mask on, did hand washing, and strict instructions.
The teleconference went well and feedback on my progress was very good.
Dr. Wasserlauf is beyond wonderful, gentle, compassionate and caring.
The examination seemed cursory, and I don't think I successfully communicated my concerns. Perhaps both of these were related to the online format?
Dr Wasserlauf is excellent! He is so patient and takes time to listen to my concerns. I never feel rushed and he always takes the time to discuss several treatment options with me. Even over telemedicine, he was great and so thorough! I always feel confident in my plan of care after talking with him. Advanced orthopedics of New England is lucky to have such a kind, intelligent, and patient surgeon!
I found the Dr very easy to talk to. The Dr seemed to understand just how much pain i've been in.
Everyone was professional, equipped appropriately for social distancing and outgoing. Each aspect went smoothly and quickly.
I loved that he was able to sit and talk to me while the stenographer was taking notes. I felt like he was giving me his full attention. I have been to other orthopedist and he by far did the most comprehensive evaluation.
Complete "virtual examination" and good suggestions for additional PT.
Everything went great. I like this better then going in the office
The doctor informed me of how my knee should feel post one year surgery. He allowed me the time to share my experiences with my knee and explain any problems or pain I was having.
The doctor took the time to talk to me and figure out the real problem. He came up with 3 things for me to do in order to get more results and see any progress.
Dr. W gave me enough time to ask questions. Obviously an office visit is much easier but the virtual visit was the next best thing.
Dr. Wasserlauf took all the time needed to answer any and all my questions, offered suggestions for continuing my recovery, and left me with some encouraging thoughts.
It has been three months since my shoulder dislocation accident. This was a follow up visit and my healing has progressed significantly.
The staff and Dr. Wasserlauf are very passionate about their career path and come highly recommended.
I was satisfied because I enjoyed some relief from pain, though I was told that because the fluid behind my knee was in layers rather than a single pocket, the doctor was unable to aspirate any more than he did.
The doctor got me in with very short notice and everyone was very nice. [Single best thing is...] No pain and being able to walk a few hours later.
Dr. Wasserlauf was very thorough. The staff is very helpful and friendly. Just an overall comfortable experience.
I got a positive appraisal for the progress I have made and an okay to engage in more activity.
Received clarification of recovery trajectory and answers to my questions.
The entire staff has been great to me before COVID-19 and amazing since. The adoption of telemedicine, availability for a non-urgent follow-up appointment, and clear regard for my input are just a few examples.
This was a telemedicine appointment. Dr. Wasserlauf called a few days earlier with some concerns about MRI test results and he wanted me to get a CT scan. He had access to the completed scans and was helpful in his interpretation for me.
This was my FIRST telehealth appointment. It went well. Not sure telehealth is the answer for other Patient / MD interactions, but it worked well for this follow-up. [Single best thing is...] Efficient and effective. The doctor had a different take than the PA. I thought it was perceptive.
The doctor explained things very well and let me know what to expect. For the first time in months I had no pain in my knees.
Patient in describing all details and options for a follow-up appointment that I needed when I originally [wasn't] his patient. [Single best thing is...] Knowledge.
The professionalism of the staff and the prompt visit. [Single best thing is...] The doctor's concerns about my shoulder.
Besides being professional and answering my questions, Dr. Wasserlauf is very personable and I feel comfortable with his expertice :) [Single best thing is...] that I have a new knee
My appointment was timely and pleasant. [Single best thing is...] I am in less pain and I have a good range of motion.
Detailed level of care. Ease of in and out. [Single best thing is...] Time spent with me to listen and competent care I received.
I like that fact that he had a stenographer so he was able to give me total attention. Very comprehensive evaluation. [Single best thing is...] The evaluation and attention during the visit
The MD answered my questions and addressed my concerns. [Single best thing is...] Their attention
Dr W has been nothing but professional, thorough, and technically terrific.
The visit was what I expected. Dr. Wasserlauf answered all of my questions satisfactorily.
Dr. Brett was clear as to his approach to fix my shoulder. [Single best thing is...] Dr Brett's approach to my injury.
The information given and general experience with the Physician was excellent.
Dr. Wasserlauf was very kind and thoroughly explained my issues and options for treatment. The entire staff was courteous and professional. It was a consultation. I was pleased with the clarity of the explanation I received.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Dr. Wasserlauf explained everything very clearly and I appreciated the details he provided. However, after I left I didn't remember everything and would have appreciated more of those details provided in the notes.
I had my 6 month post op appointment last week. Dr Wasserlauf was not happy with my ROM And strength. He ordered a MRI for me and that is why I was there today to discuss what they saw. We really didn't determine if I need surgery again or just keep doing Pt.
I need an Injection Under my knee cap. I was Previously there three times to have it drained until the doctor could look at it. During my visit the doctor looked at my knee we discussed the injection I needed, He said it would take a week for the insurance company to approve the medication for my knee. The PT ask him if he was going to drain it he said no I will drain it when I can check the medicine. That's fine But I have been waiting for them to call me back for appointment exactly 2 weeks today. I don't know what's going on but I am very not happy I need my leg taken care of ASAP.
First we waited 50 minutes for the doctor with no updates as to when he might be available. Then he came into the room, and proceeded to put the appointment on me. He offered me no information and asked what I wanted to do. I was there to find out results of an EMG and to understand what my options were. When I left I didn't know the results of the test and he told me he wasn't the hand guy and I had to see another doctor in the office. I don't understand why I was scheduled to see Dr. Wasserlauf for bi-lateral carpal tunnel if he couldn't do anything about it. The appointment lasted 5 minutes and was a waste of time. I will not be returning to Advance Orthopedics.
Dr. Wasserlauf and his team were excellent. Patient, open to answer questions I had.
Dr. Wasserlauf has great "bedside manner," really listens, is thoughtful.
[Single best thing is...] The surgery that Doctor Wasserlauf performed exceeded my expectations. He is truly an incredible surgeon, I feel very fortunate to have him as my Doctor. As usual, the level of care and attention is incredible. All the staff and of course the Doctor himself have done everything to ensure my health and recovery are being taken care of every step of the way and continue to do so.
Dr Wasserlauf is genuinely concerned for my well being he listens and provides positive feedback. Extremely happy with him. I am more active. Mobility is back I got my life back. TKR so worth it.
The doctor answered all of my questions. I also saw Kristen Overton for a hip problem...also very satisfied with this visit.
I always have my questions answered in an understandable way by such very pleasant members of the team.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
I was happy with the progress I was making and very happy that I could remove my sling after wearing it for eight weeks.
The MD was very attentive and thorough. [Single best thing is...] The progress made.
I always have an awesome experience. The staff and the doctor always provided an excellent service and they also take the time to answer all my questions and concerns regarding my health and injury.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Detailed info provided regarding upcoming surgery. [Single best thing is...] Surgery and recovery info
Doctor took the time to explain medical situation and suggested alternative treatment.
Dr. took time to answer my questions, took x-rays to determine extent of problem and explained why he thought it necessary to do replacement surgery rather than repair. I was satisfied with his answers. He also gave me a shot for the pain and seems to understand that it has been considerable and I need to do procedure ASAP.
Dr Wasserlauf assured me things are getting better. [Single best thing is...] The whole experience.
The doctor took his time to discuss my situation. X-rays were taken and he provided me a painless cordizone shot on my knee.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
The surgery was a complete success! No more pain and complete mobility.
I trust Dr. Brett Wasserlauf for the treatment he is giving before my total knee replacement surgery. In September 2019 he treated me with shot of ZILRETTA which was very effective for my left knee pain.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Dr. Wasserlauf always answers my questions, he is very thorough and I never feel rushed. Wait time was reasonable.
On-time visit with good analysis of my one year since surgery condition, with additional information regarding my surgery. Analysis was complete, and optimistic. I am pain free and have full range of motion in my shoulder. My strength has returned fully, and I discussed with Doctor a plan of action to return to my previous sport of archery. I appreciated his interest and optimism in my recovery.
Dr. Wasserlauf explained procedure thoroughly. Cortisone shot was a painless procedure.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
I was very happy that Dr. Wasserlauf was willing to follow up with me after Dr. Blaine actually did my surgery. And I was glad that he was going to consult with Dr. Blaine on my physical therapy protocol.
Pleasant, courteous workers, and doctor I saw. Place very clean, and comfortable. Would recommend this place to anyone. It alleviated my pain.
MD answered all my questions and suggested which activities would improve function.
The MD was very attentive and explained every detail. [Single best thing is...] that I am healing well.
Efficient, pleasant staff. Progress great after having cortisone shot.
Everything went well. Didn't have as much pain when I had my first visit. Procedure was not too bad. I had an injection in my left leg above the knee.
Brett is efficient, entrepreneurial, bent over backwards to try to meet my surgical schedule - saw things my initial ortho didn't and came highly recommended. Would recommend him. Saw things my initial ortho hadn't. Led me to where I thought we should go.
The wait was short. Doctor Wasserlauf took the necessary time to evaluate.
All explained in detail. [Single best thing is...] the interaction with the staff.
The office was helpful and running on time. The doctor answered all of my questions.
I was brought right at my appointment time and greeted warmly. Kristen checked my knee movements and asked all the right questions and answered all of mine. I felt I was given the time and attention that I needed. The procedure was a difficult one. At least for me. The operation was successful and my recovery is going exactly as planned. I am looking forward to a full recovery.
They were able to fit me in to a crowded schedule and though I had to wait to be seen, I was totally ok with that given the nature of my time with Dr. Wasserlauf
Waiting in the lobby is a comfortable experience due to the large TV, always on my favorite station HGTV. The staff is friendly and medical providers exceptional. The single best thing about my treatment results is knowing what I should and shouldn't expect from my recovery, long-term. I had a clear understanding prior to surgery what my options were and the results I should expect.
After seeing a doctor for more than two weeks I finally got sent to the advanced orthopedics clinic, the doctor there was real helpful took care of the problem and I was good to go after that. [Single best thing is...] getting x-rays and a shot of Cortisone.
Excellent bedside manners, very knowledgeable. Staff always very pleasant. [Single best thing is...] IT'S OVER. Very happy with the result.
Dr. Wasserlauf is a very attentive physician, a very caring physician, and always answers my concerns.
Everyone was great. I still have a long way to go, but they are very professional at their job.
Dr. W treated my problem, and he was so good to talk about the possibility of trying to fit me into surgery soonish even tho he is booking way further out. Was very respectful of what was going on. Vast improvement in mobility.
Was told that Dr. Wasselhouf had an opening at 3:15 for a follow-up and I wasn't seen until 5:30 PM by Kristin Overton, PA. The request to authorize treatment from insurance wasn't given to staff until wednesday and to date I still have not heard back
Top notch clinical team and well coordinated across outside clinical partners
No wait time. Seen right away. Easy to get to. Efficient, friendly, informative staff. Fast and accurate
My right knee was much better. Convinced me to have water from my knee!
Saw the PA first who made the diagnosis. Both providers showed me the results and answered all my questions. I never felt rushed.
I was able to have everything done on the first visit like x-rays and evaluation. I didn't have to wait a very long time for results.
Was seen at the appointed time; discussed relevant issues and agreed upon next steps for both patient and provider to be completed prior to next scheduled visit.
Prompt service and felt I had a extensive evaluation. Confidence in care.
The doctor provided clear, detailed information and had great interpersonal skills.
Dr. Wasserlauf is very courteous and always listens to one's concerns, discusses your concerns and resolves one's problem. No pain through the entire recovery.
The doctor spent a great deal of time assessing my health issues and explaining things to me
The doctor was extremely professional and provided me with the relief that I was looking for. I would highly recommend him and would of course use him again.
Timely appointment, took x-rays, assessed issue, all staff very kind. Dr. Wasserlauf was very thorough with his assessment and gave cortisone shot using ultrasound. Was effective.
Dr. Wasserlauf is an outstanding doctor. He took my mangled knee that was stiff, sore and swollen and put it all back together as good as new. He was extremely honest throughout the whole year long process of surgery and recovery, but he did what he wanted and the result was great. I can walk again completely without pain.
The Dr. took his time to answer all my questions. Also, the staff there is one of the best that I have dealt with. Excellent care.
He was very through and explains everything so you can understand what is going on. He also answers any questions you may have. The prior visit I was given an extra strength cortisone shot. He used an ultrasound machine so he could tell exactly where he was injecting and it worked! First time in 3 months I was not in agony.
I feel I'm taken care with respect. Even though I'm not the only person treated for my same condition, I get a very personalized care by my doctor. I recovered most of the movements of my right shoulder.
The help I was given was great. They were very professional, courteous, friendly and kind. The procedure was not bad. I really don't care for needles. In back of my knee feels much better after having the injection.
[Highly satisfied] cause I got better results with your doctors than the other doctors I was going to I feel a lot better now.
Dr. Wasserlauf took as much time as needed to address all my concerns, answer all my questions and explain the procedure thoroughly. Dr. Wasserlauf took my concerns seriously.
The time and attention Dr. Wasserlauf spent with me was outstanding and greatly appreciated. The pain I experienced before the procedure is gone.
I truly feel when I see Dr. Wasserlauf that I am the only person he's seeing. He always listens and is extremely thoughtful in his approach. I always feel that I am getting the best care that's available to me at the time. And the office staff is very efficient and kind. It's really appreciated. Thanks so much. Dr. Wasserlauf and Kristen are really good at injections and always make me feel comfortable.
Waited in a long line to check in. Waited until well after appointment time to be called. Waited an hour in an exam room before being seen.
Relatively prompt in seeing the doc. Plenty of time to discuss status, next steps.
Dr. Wasserlauf is fantastic. Over the years I have seen many doctors for many things and he is, in my opinion, one of the very best. I feel very fortunate to have him treat me. I really feel he did and continues to do an over the top job on my shoulder. His technical and communication skills are top notch.
Doctor Wasserlauf took time to explain to me what residual pain is to be expected and gave me some procedures to follow to help me navigate better. He is very kind and compassionate. Characteristics very much appreciated by this old lady.
Have great confidence in Dr. Wasserlauf. He checked out my two replaced knees - one done the end of Sept 2018 and one done Feb 2019 and was very happy with how I am doing. I am too.
Dr. Wasserlauf and his team are great ! This is my second surgery with him and I would recommend him every time. Dr. Wasserlauf works very closely with my PT person which is very helpful.
Dr. Wasserlauf spent time going over my recent surgery answering all my questions.
Dr. Wasserlauf took the time to assess my condition and explain options. [Single best thing is...] a hope for a pain free or almost pain free future.
Professional and quick front office, there is usually not a long wait when coming here. Doctors are very knowledgeable and make an effort to be personable while keeping there busy schedule moving forward. We have used this practice a few times for various injuries and trust their expertise.
I have been going to this office / Dr. for many years..they have always treated me well. They speak with me not at me. Dr. Wasserlauf is extremely knowledgeable and proficient as is his P.A.. I could not ask for a more kind, talented Dr. to take care of my shoulder and knee. One year post right shoulder replacement and all looks good..can't ask for better.. The little bit of pain I have here and there is nothing like what I was going through prior to the surgery.
The staff continues to show its personal attention to concerns about upcoming surgery. They answer ALL questions in plain English. [Single best thing is...] The optimism about the outcome born by many successes in past proccedures.
The time that the doctor spent with me explaining everything so that I could understand. Excellent bedside manner and professionalism. [Single best thing is...] I'm better than I was a year ago
Everyone was extremely friendly and my whole experience has been long but satisfied with results. Dr. Wasserlauf, Kristin and staff have been very helpful and informative. Definitely will be back if I need more help.
All professionals involved with my diagnosis in February thru my last visit I always felt everything was thoroughly explained to me.
I have been going there for 2 years and always been treated very good, and never had to sit and wait for long. I can highly recommend doctor Wasserlauf, and his staff.
Sweet, cheery, competent. Dr. W is extremely knowledgeable and compassionate.
Could not fill out my application the receptionist helped me. The Dr's assistant was very helpful getting me in the exam room. All over I think the staff is very good. Or I should say excellent!! [Single best thing is...] A shot in my knee and it has helped.
I was given full and clear information. The doctor was responsive to questions and was clearly concerned about my care and recovery.
I was afraid to have surgery and I was very satisfied with just an injection for the time being. I am somewhat comfortable.
Dr. Wasserlauf wants to be cautious because in addition to breaking my shoulder, I also fractured a vertebrae in my neck. He clearly answered all my questions.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
All the staff was friendly and welcoming and reassuring. Sheren and Kristin prepared me very well. Another staff person fitted me for my sling and showed us how to put it on. Dr. Wasserlauf was clear, concise and reassuring. [Single best thing is...] Testing the shoulder day after operation with sling off doing exercises. Very grateful and pleased with outcome!
All staff are friendly, very accommodating, and efficient, [Single best thing is...] Hands down...Dr. Wasserlauf...an orthopedic rock star.
Sign in was quick, the experience was excellent! Very efficient from beginning to check out
You are treated like an individual, not just a number. I was taken promptly, had x-rays and saw Dr. Wasserlauf in a span of 15 minutes. [Single best thing is...] I can walk normally without any pain. The knee is better than new! Dr. Wasserlauf is the best!!
I love the fact that I am able to explain what I feel and see that the doctor takes his time to listen to my concerns without putting a time restriction... he is a great specialist!! Not only that he is surrounded by a great team
The new patient processing went very smoothly, staff were all personable and professional. [Single best thing is...] I got exactly the information I was looking for to proceed
The physician was kind and easy going. He asked many questions about my health history and explained my x-rays. He was reassuring about about the condition of the arthritis in my knees.
Dr. Wasserlauf was instructive, thorough and compassionate. [Single best thing is...] Not only was Dr. Wasserlauf concerned about my orthopedic progress but instructed me in overall conditioning needed to return to my sport. It was a look at the total patient in addition to my shoulder. Most surgeons wouldn't take that time.
Always receive excellent care. Entire office is professionally operated
Dr. was prompt, informative and gave me options. [Single best thing is...] Dr. gave me another injection that seems to be working.
Dr. Wasserlauf is an EXCELLENT caring wonderful doctor. He is extremely patient and gentle and is wonderful!
An efficient, caring, and friendly staff. Dr's care is focussed, thorough, patient, friendly, and compassionate.
[Highly satisfied because...] 1. I was seen in a timely manner. 2. Staff was friendly, courteous & professional. 3. When questioned by Dr. W. he listened attentively to my responses & explained anything I wasn't sure of. I did not feel like I was rushed through. [Single best thing is...] The results that my pain level was dropped dramatically with treatment; the attention to address the cause & at the same time give relief for the pain was much appreciated.
The people were friendly, consummate professionals making me feel comfortable and free to ask them any question I had. [Single best thing is...] I could walk with minimal discomfort.
Yes I was very satisfied the doctor seemed very knowledgeable and very pleasant and understood what I was going through
Dr. Wasserlauf and his staff were very professional and friendly. They listened to what my concerns were, and offered different treatment options. I never felt that there was a time limit to my visit, as with some doctors.
Doctor Wasserlauf is the most thorough and attentive doctor I have ever dealt with, (and I have dealt with MANY due to my profession). He explains things in simple terms and gives you every option available that you have in order to make the best decision possible to suit your needs and improve quality of life. I have complete trust in his expertise and will continue in his care until my injury is repaired to the maximum level.
Always very professional and knowledgeable. Also clear as to post surgical progress - and a kind demeanor.
Consistently waiting from 30 minutes to over an hour from designated appointment. No clear answers as to whether my knee is actually repaired or not.
Dr. Wasserlauf listened to my questions and in detail answered in easy to understand responses [Single best thing is...] the cortisone injection to tide me over until my knee replacement.
Professionalism, caring and knowledge. I'm glad I decided to have it done and I'm recuperating fine.
Dr. W was thorough and efficient in diagnosis and explanation. Compassion shown.
Dr. Wasserlauf is excellent and the staff are very warm, friendly and helpful.
I was taken in for my appointment on time. I had a short wait before I was seen by Dr. Wasserlauf . He was thorough and did not rush me!
Waiting time short from outer office to inside and doctor came into exam room shortly thereafter. Exam and x-ray done quickly and with minimal pain.
Dr. Wasserlauf is simply the best. So are the rest of the staff.
Had tremendous experience with Doctor, very satisfied with the thoroughness of his examination and follow up treatment.
I was satisfied because I think that the staff was pleasant and that they tried their professional best.
From beginning to end my experience with Dr. Wasserlauf has been wonderful. He was very honest and up front with me about what the outcome might be after another surgery. Dr. Wasserlauf took a poorly repaired knee and repaired it so I have no pain or swelling. Everyone tells me I'm walking better than before the accident! Dr. Wasserlauf really knows what he is doing and I would highly recommend him to anyone needing surgery on their knees. Dr. Wasserlauf was very cautious and didn't rush the rehabilitation. I'm not the most patient person in the world, but I'm glad he put the brakes on me and let the knee heal slowly.
Doctor clearly explained the cause of my knee problem, showed me the x-rays and ultrasound, and explained my options for treatment. When I walked in I had a lot of pain and swelling, doctor removed the fluid and gave me an injection and when I left knee seemed 100% better.
Listened and seemed concerned . Did not rush through the visit and recommend another Dr. To see and requested a followup.
Dr. spent time to explain my options. I was not rushed. All my questions were answered
My knee replacement surgery experience although painful very happy with the knowledge and professionalism of Dr. Wasserlauf and his crew. That made the experience a lot easier. THANK YOU!
Total Shoulder Replacement / Total Reverse Shoulder Replacement
The doctor and staff explained and answered all of my questions regarding the upcoming surgery and any concerns.
I was highly satisfied with the entire process and all that I have been in contact with. Everyone was wonderful to deal with!
I love the no beating around the bush discussion. Dr. Wasserlauf and Kristin Overton were always honest and up front and allowed me to ask all the questions I had. I never feel rushed. Only 6 days out of surgery but knowing I will have an active daily life again is a true blessing.
The PA listened carefully to what I was saying about how I am doing.
Met with doctor in a reasonable amount of time. Doctor explained options and shared x-ray's in detail. Doctor was able to provide details of what could be done for present pain and how and when surgery could take place.
Even though the office was crazy busy, my wait time was less than 10 minutes.
The doctor was as through as can be. The treatment works for the time he administered it.
Professional and pretty prompt. Nice staff. I felt Dr. wasserlauf took time with the appointment. X-ray tech was good. [Single best thing is...] Relief from pain.
short wait, courteous staff, Doctor spent amply time with me answering all of my questions.
Efficient, friendly service [Single best thing is...] Doctor's approach
It worked!! I got an appointment right away, and was 100% satisfied with my results
DR. Wasserlauf is the best. Caring, thoughtful, smart. My 8 year old daughter was in the best hands and I had the utmost confidence in every decision that was made. She's back to running free pain free! We got results. She feels great!
All staff I have interacted with have been very professional - they have treated me with respect and have thoroughly explained their findings and the recommended treatment plan.
Everything was done in an orderly fashion and very professional. I finally got to the root of the problem
Great team. No real wait after processing. I was giving my options in an understandable way. I still have a week to go before I follow up and I still have issues with my shoulder. But I don't think that has anything to do with a bad diagnosis.
Dr wasserlauf was very professional and made me feel very comfortable the morning of my surgery. Explained everything in detail. Even called post op day 1 to see how I was feeling and if I had any questions.
Dr. Wasserlauf was awesome. He made me feel at ease and was able to tell me the issue with my shoulder. He was very empathetic. I am looking forward to my next follow up appointment. [Single best thing is...] Dr. Wasserlauf was very knowledgeable.
Staff was friendly and welcoming. Dr's personal staff was knowledgeable and informative. Dr was patient, well spoken and kind. The single best thing was having the procedure done as soon as possible after the injury.
Dr. Wasserlauf is an excellent doctor. Very Thorough and Informative. Took his time, explained things well, and answered questions.
Doctor W was very patient and explained everything to me. He took his time even though he had no scribe that day and was running behind.
Dr Wasserlauf spent time explaining what was wrong with my shoulder and answered all the questions that I had during that appointment.
I was able to get the diagnosis of my knee issue during my visit, a prescription to help minimize the pain, and other suggestions that would help my knee condition. The doctor and staff was friendly and professional.
Dr Wasserlauf, took his time to review my sons records/film and provide us with details of whats he is experiencing in terms that we understood. I like the Dr. bedside manner. Its important for us that everyone feels comfortable.
Wonderful highly professional knowledgeable and experienced, very caring, attentive and effective doctor. Great friendly and professional office workers and receptionists. No lines and minimal waiting though enough time for every patient. Highly recommend this office and Dr. Wasserlauf!
The service was good and the specialist was excellent and answer all my questions
Nice flow, limited waiting time. Dr W listens and is thorough. I liked his approach Non-invasive "simple" solutions to try with a clear flollow up path
The staff is friendly and Dr Wasserlauf is attentive and listens to patient feedback.
I have full mobility! Dr. Wasserlauf is very thorough and answered all of my questions.
Staff were friendly, engaging, knowledgeable. Staff took there time to explain things.
It amazes me that one little shot stopped the pain and it only took a few days to take effect. I had been in pain and not able to move my shoulder 100% for 6 months. During my first visit I had been provided a shot of cortisone in my shoulder because I was diagnosed with frozen shoulder. In a couple of days I had no pain where prior to that I had been in pain for 6 months. This was my follow-up visit and I told him I didn't have any pain. He had me do a series of movements with my arms and he advised that I still didn't have full range of motion which made sense. He provided that I should have physical therapy. I really didn't want to go to PT because I have before, about 20 years ago for my foot, and it never helped. But I went over and I set up appointments with the physical therapist across the hall from dr. Wasserlauf and they have actually been helping so I'm glad that I followed his advice and got the PT, I have a follow up scheduled in Aug. For him to reevaluate my range of motion.
Courteous, caring. Thoughtful. Did not feel rushed. Felt confident in competence of providers.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
I entered knowing nothing about my options. Dr Wasserlauf took pictures and explained the results. He was easy to talk with, did not rush the interview, and included some humor in the meeting, which was unexpected.
nice guy.....easy to talk to...obviously knows his stuff and has a nice presentation.... he's good and down to earth......addressed the shoulder and we got talking.....forgot to address the neck issue....
provided a clear explaination of the cause and solution to the problem
Pain is greatly diminished. My has were answered and my needs were met.
Dr. Took time to explain why I was having pain and way to treat it. Cortisone shot and removing fluid from my knee.
Doctor patiently explained the procedure thoroughly. Would return! Became pain free a few days after appointment.
Dr. Wasserlauf was very patient and took the time to listen to my symptoms and give Advice as needed. It did not feel rushed at all.
The doctor showed a caring disposition and took the time to explain my upcoming procedure (repair of a rotater-cuff) using the images of an MRI.
prompt use of time..small window of wait time to be called in. Staff was friendly and welcoming..Dr Wasserlauf was thorough and answered all questions thoroughly and patiently. Doctor Wesserlauf!
The doctor performed a thorough examination and explained in detail what the problem was and next steps available.
Dr. Wasserlauf was kind, knowledgeable and focused during my appointment. Not needing to have surgery was the best news.
The Doctor know what he was doing . The doctor read the xray did the best thing i need more rest on my knee.
The single best thing? It's over. Seriously, no complications, appointments and tests moved as needed, all contributed to getting through it sooner than I thought it would be over.
Dr. wasserloff is gentle caring and very patient. The care of the entire staff
The Dr. went into understandable detail of what happened, what the next steps would be and the estimated recovery time. Results from the ex-rays and the exam from the Dr. showed I did not have to have surgery. A cast was applied and I was off!
I didn't feel rushed and have total confidence with Dr. Wasserlauf having had previous surgeries with him. Everyone at the desk were very nice and professional. Dr. Wasserlauf gave a great cortisone injection. Total confidence with him.
Conservative approach Full disclosure Thorough exam Very calming demeanor
I was highly satisfied with the results because I was able to continue working without complications.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Yes Pain level was kept at a minimum level.
3rd operation in a year. Progress is slow as to be expected with pain still. No problems with any of the staff including the Dr. The radiant aching pain is gone.
Knowledgeable, professional, great results. no complications with the actual surgery and recuperation. Have had surgery with this doctor before this operation.
The treatment results went well. My provider is nice and he is up front with what he's going to do to you during the procedure
The single best thing is just beginning. I am regaining the use of my arm. He has been honest, patient, and a good listener.
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Surgery scheduled for 2/14/18, so unable to respond at this juncture. See prior comments.
Dr Wasserlauf is very good - professional and extremely easy to understand -
Total Shoulder Replacement / Total Reverse Shoulder Replacement
Went well and should reach results I want
Total Shoulder Replacement / Total Reverse Shoulder Replacement
It gave me back lost movement in my arm and shoulder and eliminated the pain in my shoulder that I've had for years. He is very caring.
The doc was great. I had an MRI ordered but I still haven't had the test. RAH scheduled me for test in avon and called me back a few days later saying the test was not schedulable at that location. I did not want to travel to another location so I called the office back to get the test scheduled elsewhere- been over 2 months and nothing.
professional, and very good work, clear understanding . thoughtful analysis
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