The Doctor was very clear about my situation. He was patient with explaining what was going on and listened to my concerns. One of the best doctor/ patient experiences I ever have had.
Dr. Kruger took time to discuss my particular situation.
Everyone was so kind and attentive from the front staff, assistant, Brian, x-ray tech and Dr. Berkowitz.
The front end staff were kind and professional. The office is clean and COVID safe, following protocols. Dr. Fantry's clinical support, Shana, was informative, answering my questions about the coming surgery. I'm sure she sensed that I was anxious and took time with me. She also told me that if I had further questions, I could email them to her. FYI, Shana got back to me promptly. Dr. Fantry also spent time answering questions and telling me what to expect. Sooo glad she is my surgeon!
Discussed with Dr. Grosso upcoming surgery and verified the knee pain I was experiencing was related to the need for the hip replacement. He took the time to answer all my questions and concerns.
Staffs are friendly and accurate. They did a good job, I'm satisfied.
On time and seem to be concerned about my wellbeing.
Had a bad accident with my hand and HH sent me home without a doc to follow up. Called your group and they took care of me with a proper doctor for my hand.
Seen by Dr. Kimmel right on scheduled time. Answered my questions and told me what to expect going forward with my recovery.
Thorough discussion of x-ray results and options for care.
X rays showed positive. Answered all my questions.
[Highly satisfied with] Overall experience.
Was able to see Dr requested. Choices of treatments given. Procedure on sight.
Dr. Fantry told me how to prevent the tendonitis from recurring.
The office was able to schedule me as a new patient to see Dr. Bissell within a week of my initial phone call. My wait was very short before being sent for x-rays a few suites down. Upon returning to the main office I was seen almost immediately by Dr. Bissell. He reviewed my x-rays then my areas of pain, upon which he explained why I was experiencing pain and various paths to alleviate my pain. He was professional, personal, and very easy to talk to and understand his diagnosis.
Was very pleased. Not only took care of knee issue, but helped with cuts that resulted from a recent fall.
Everyone was very nice and efficient, and clearly answered all my questions.
Entire staff was cheerful and helpful.
Brian Katz Is always professional and he answers all my questions.
My doctor is very professional, pleasant to talk with, friendly and courteous.
Jessica was pleasant and informative. Makes you feel comfortable.
Took the time to answer all my questions.
Convenient appointment. Detailed complete discussion.
Received detailed information about surgical procedure and scheduling.
I felt safe in the office under their COVID protocols. Paperwork was efficient time in the waiting room was minimal. Processing of co-payment was easy. My x-ray was also very efficiently done and available to the doctor with very little wait time. Dr. Wasserlauf listened to my concerns, performed an evaluation of my shoulder, discussed treatment options, gave me an injection wrote a prescription, all very efficiently while being safe and thorough. A week later, the pain is under control and I have resumed normal activity.
All staff were very professional, organized, on schedule and informative.
Kristin has gotten approval for more shots for my bad knee. She drained excess fluids and gave me the shot. I am approved for every three months for a while, probably a long while....it helps me walk and I'm happy as surgery is not a viable option with my history of blood clots...
Everyone was pleasant and did their job professionally. All questions asked were answered with direct answers.
Professional Pleasant Helpful courteous staff and specialist. From front desk receptionist staff to nurses technicians and the orthopedist everyone was kind understanding and professional. Also liked safety protocols put in place for COVID.
She answered all my questions and provided necessary info.
Brian appears to be able to answer any and all questions just like the professional he is. My problem is usually solved by the time I leave.
She explained everything and answered all my questions. Took time with me and I did not feel rushed.
Everyone is always great from the front desk to the doctors care.
It was my one year follow up from surgery. Every from office staff, nurse, and physician have always been courteous, polite, and treated me with respect.
It was a great experience!! Everyone was terrific!
Everyone was very professional and informative. I feel very comfortable going into my surgery after this visit.
HI.....BRIAN SPENT TIME TALKING ABOUT MY X RAYS AND WHAT I SHOULD DO TO SOLVE THE PROBLEM.
Great staff very efficient and helpful.
The appointment was helpful, as saw X-rays. Doctor answered my questions. It would have been helpful to get more directions for what to expect over subsequent weeks. I.e. will be getting new exercises in force, what does that mean with PT, what can I do and not. Finding things aren't always consistent with resources given. Would like more direct information, even a write up would be helpful.
Efficient service, I had other problems while at my visit and it was handled with my best interest.
Brian explained everything he was doing and what I would experience as he removed my staples and applied steri strips to my suture site. He's very caring and personable.
My issue was addressed timely and an action plan was set.
As usual Dr. Bissell, gives me clear answers and suggestion on how to better my injury.
Dr. Ruark was very friendly and reassuring just before the surgery and post review was very informative.
Everyone in the office is very friendly and caring, it really makes a difference and I appreciate them!!!
Dr. Ruark is very conscious of my problem and is helpful.
I am feeling great and no longer have pain in my hand.
On time and got service requested.
The person at admitting was pleasant and efficient and Brian is just great!!
I went into the hospital barely able to walk and came out pain free.
Not only was I able to get in and see Taylor (Kelley), she was kind and thorough and never made me feel foolish for rolling my ankle - she took me and my pain seriously. I would clearly recommend her and the office.
I received in-depth information on my status regarding my spinal fusion that had been conducted three months prior to this visit. Information included results of ex-rays taken at the visit, a thorough discussion of these results with Dr. Kruger, and a written summary of the results for my records. Results were uniformly positive and indicated that I was progressing in accordance with Dr. Kruger's expectations.
He was listening to what I had to say and told me what was going on with my knee, comparing a good knee to my knee with x-rays.
Very professional, understanding my needs, described in detail the injury I had.
She was very patient with me and answered all of my questions with reasonable and intelligent answers. Not one of the questions that I asked stumped her.
Answered all my questions. Made me feel comfortable about upcoming surgery.
He is an excellent physician.
Helpful in getting me on the right path to healing my ankle.
Dr. Fantry took extra time to address a secondary chronic issue regarding possible surgery in addition to the minor problem for which I made the appointment. She was very patient and honest about the pros and cons and potential impact on my life and did not pressure me in any way to do surgery even though I was leaning toward it. And her whole staff was friendly and professional and didn't keep me waiting.
Both Jessica and Dr. Kruger were highly professional and provided me with a very comprehensive and informative exam. The Xray technician was also very nice. I was extremely nervous about this exam and everyone was incredibly kind.
Kristen answered my questions and was encouraging about my recovery.
Dr. Kruger answered my questions. He gave me very good information as to what i should be able to do and to gradually add things as I feel able.
Always professional, kind staff and great doctors.
[Highly satisfied with] Alaina Petracca, PA-C she is patient and caring and answers questions so that patients understand.
Dr. Bissell is very competent. He explains things well and has patience with his patients.
Care, Knowledge, Experience Clear Explanations. Everything
Vey professional competent care.
The PA (Taylor Kelley) was knowledgeable, professional and courteous. She explained things well.
Scott explained the results of my MRI clearly and understandably. We went over my options going forward for further treatment and monitoring of my situation.
Attentive, compassionate, professional care.
The whole process went smoothly.
I was seen by the doctor timely and was able to ask any questions I had at the time.
Dr. Grosso explained what they needed to do since I broke the leg.
Efficient staff, not long waiting time.
The staff was knowledgeable and professional.
One year follow up of 2nd knee replacement. Both knees doing fine.
Not only did Dr. Wasserlauf check out my right shoulder, but at the suggestion of my physical therapist he also looked at my left knee which was operated on about two years ago.
Everything was perfect- surgery went well, all the arrangements were smooth and I received the best care.
ALL STAFF - OUTSTANDING CUSTOMER SERVICE! SO VERY POLITE, ATTENTIVE, KNOWLEDGEABLE , FRIENDLY. FROM CHECK IN TO CHECK OUT, EACH STAFF MEMBER TOOK THEIR TIME TO ANSWER EVERY QUESTION AND CONCERN.
Everybody there is very nice. Didn't have to wait long to see doctor. Was told everything is looking great.
From the check in process, to the entire staff, wait time and my 1st follow up, everything ran smoothly as it always does and it was and always is a very pleasant office.
[Highly satisfied with] The attention and care displayed by the physician.
All the workers are well prepared in their jobs, they were all very courteous.
Brian Katz is very knowledgeable and considerate.
Brian made me comfortable and procedure was practically Painless.
I was seen on time; office staff was friendly; Alaina, who seems caring, listened and answered all my questions.
Dr Grosso took time to explain my issues and options
Doctor took the time to explain my situation and options. Procedure he performed was as described and took no time to administer.
Dr. Wasserlauf explained and answered my questions regading my shoulder injury. He was willing to go over my MRI results again and it helped me to understand my injuries more thoroughly.
It was a pleasant experience, all went well.
Jessica is awesome as usual! She is always attentive and compassionate. Dr. Kruger is tremendous as he always is. He is truly concerned about my well being. He performed back surgery on me and I am am able to regain a portion of my life. I still have a long recovery but I am very optimistic!
Very wonderful staff and the doctor Matt was up front with me and took his time one on one, explain and start to finish.
Seen promptly. Clinician was friendly and empathetic. Clinician took time to explain care and any referrals.
Seen promptly by very pleasant and competent clinician.
Seen promptly. Clinician answered all questions. Clinician friendly and empathetic and encouraging.
Professional and very kind. Her staff is the best too.
Was taken right away, had x-rays done, and met with Kristin to analyze the x-rays.
I had a telemed apt with Dr. Grosso - he goes over things with me and takes the time to answer my questions and ask if i have any other questions.
Very short wait time, staff friendly and courteous, Dr. Kruger explained everything well.
Dr. Wasserlauf took the time to really listen and address some lingering concerns.
Did a thorough job and answered all my questions.
On time, efficient, pleasant, explains clearly what is happening and what would benefit patient.
Brian explained what he was going to do, showed me my post surgery x-rays and explained everything, and what to expect in the coming month.
Everyone is really nice. There is minimal waiting time. Dr. Grosso did my knee replacement. He knows what he is doing. He explains everything to you so that you understand. When I get my other knee replaced, I will be coming back.
He is a very congenial doctor, and an excellent surgeon.
I waited 30 minutes to be seen and then the conversation with the doctor was only 7 minutes. $40 Copay for that was very silly. I've been very happy with the Doctor I just think follow ups should be done cheaper and over the phone.
Explained all risks and communicated very well.
Brian took the time to show me my x-rays so I could clearly see what he was referring to. I didn't feel that he was rushing through the visit to get to another patient. He was also very personable and easy to talk with.
Everyone was nice. Even with the structure that is needed due to the pandemic. It was a very smooth visit.
Kristin Overton, PA always addresses my concerns and she is very knowledgeable and professional. I always feel I am in good hands. Thank you Kristin!
Always compassionate and real! Dr. Grosso is not speaking to me while staring at a computer. He speaks with me and is engaged in a true conversation. I leave the appointment knowing that I am informed while at the same time relieved that I can call his office with any issues or questions.
They solved the problem I had with pain.
The staff and physician made me feel extremely comfortable, answered all my questions professionally, to a point where I have confidence for them to proceed the operation.
Dr. Kruger is a highly skilled surgeon with an honest and friendly bedside manner. And he has a way of explaining things so that I can fully understand my situation. I feel very fortunate to have found such a skilled surgeon.
She was exceptionally knowledgeable, compassionate/understanding, listened carefully to my questions and had familiarized herself with the pre-meeting materials I had sent, gave great advice and helped me secure my next session. Such a wonderful experience!!! I only hope there are treatment options as hopeful as my meeting with Jennifer.
Dr. Ruark is very personable and treats you with care and competence.
Got an appointment quickly. Was X-Rayed immediately. Provider listened well and answered my questions.
I was seen promptly, was treated kindly by all staff, and the doctor was engaging and extremely knowledgeable. She also listened well, and the visit made me feel like I was in the care of the right person.
She had x-rays done. Took time to look at them before diagnosing what she thought was wrong. Recommended therapy to see if it would help, before trying anything else.
My problem was dealt with quickly and with great skill and care.
I had come in for a visit because my right hip was bothering me. Mr. Katz quickly took X-rays, diagnosed my problem as a form of bursitis, and the next day I returned to receive a cortisone injection to help with the pain. Now, five days later, I'm feeling SO much better. Thank you very much!
I was treated extremely well and was given time to ask any questions I had. I was provided very honest answers.
Jessica was very informative and kind.
[Highly satisfied?] Yes. The office staff fit me in quickly after an accident. Very supportive and helpful. Addressed my concerns and were very efficient. Felt confident with visit.
Dr. Fantry listened and then took her time explaining the next steps.
This is my second experience with this group. They are kind and caring.
I trust Dr. Wasserlauf and value his professional option. He helps me stick to facts so I don't freak out. Heading into 4th surgery hoping it's the last but knowing I'm in fantastic hands with him and Kristen.
Very professional and answered all of my questions.
Monica was a huge help. She was extremely helpful and kind. She also took a lot of time to get my sling on and feeling good. My other sling has just fallen apart. Kristin PA- she also was helpful by checking my brace before and after. Thank you both for getting me on track....again.
Professional. Caring. Informative. Compassionate.
Doctor Kruger spent time with me and my wife and explained everything about the cervical surgery and why it was needed as well as risks, it was very comforting.
Was seen right away. Staff observed safety protocols. Got an x-ray quickly. Analysis of my injury seemed accurate and to make sense. Suggested treatment sounded reasonable.
Along with myself, several members of my family have received excellent service not only from the good Doctor Ruark and Brian Katz, but all the members of the staff --- Debbie, Kelly, and the young lady who takes the x-rays (can't remember her name) have always been wonderful ... If it wasn't for the pain one is suffering, it is truly a pleasure visiting with all of them - like visiting family - very professional and easy to understand the problem and eventual solution. Would never consider anyone else.
[Highly satisfied] because she was very nice and she made me feel comfortable.
The appointment was on time. Everyone was friendly and professional.
Pleasant staff. Made me feel welcomed, not just a number. Straight forward information. Showed me my X-rays and discussed them with me. Gave me a list of options for care and another appointment for follow up to see if the options are working.
The office staff took great care with patient and helped her with her limitations in movement.
Very promptly taken in. Dr. Wasserlauf was in immediately. Everyone is very efficient.
Still haven't resolved my issue.
Doctor and assistant were very nice and answered all my questions.
[Highly satisfied] Because the staff are very nice.
From the very first visit, I developed a confidence in Dr. Fantry. She was informative and clear. She took the time to listen to me and consider my requests with the procedure. She described herself as a perfectionist in surgery and I believe it because as she was describing the work that she did to my feet, she took pride in the work. Don't you want that in a surgeon? I certainly do.
Doctor Fantry was so great. I trusted she knew what she was doing. She was very clear.
Appointments are never hurried, I ask all my questions.
COVID-19 safety precautions. Staff extremely friendly and helpful. Staff listened to patient. Visit didn't feel like a drive through. Staff explained every option available.
The overall care provided By Dr. Fantry and her staff and their support throughout the healing process was greatly appreciated.
Office staff was so kind and helpful! X-ray technician was wonderful. Dr. Fantry was timely and supportive!
Dr. Kruger told me that everything looked good and I can go back to work.
Confirmed what hospital had told me. Was very pleased someone could see me the day I called.
Dr. Grosso explained what would happen and how bad my real knee was.
Dr. Bissell showed me the x-ray and explained everything very thoroughly.
Efficient check in. Short wait till my doctor. Hannah was very kind and gentle fitting my wrist brace.
[Highly satisfied?] Yes...very thorough....answered all questions.
It met my expectations for a doctors' visit, knowledgeable about my surgery, friendly. And responded to all my questions.
Staff were careful about COVID-19 precautions, appointment was on time, and Dr. Fantry was very thorough, personable, and explained things well.
My appointment was a follow up to a surgical procedure and for the removal of stiches. I had almost no wait time for my appointment which pleased me and the staff was courteous, friendly and very professional.
Knowledgeable and professional.
Viewed mri and explained condition and what surgery was needed
Answered all my questions. I didn't feel that I was rushed.
I made a great recovery. I felt knowledgeable about the treatment plan. Staff was nice and courteous.
Genuine concern for my situation.
Kristin always provides stellar care...knowledgeable, professional, and caring.
No waiting, no problems. In and out, like clockwork.
I expected Dr. Kruger to bring up my MRI scan on screen to explain just what the operational procedure would be like.
Dr. Fantry dealt with my concerns and was able to get me into a walking cast that increased my mobility greatly.
Taylor gave me options and I chose what was best for me. She is friendly and professional.
They were very pleasant and nice, very good personality.
Brian was extremely attentive and very well informed. He took time and care to make sure that my needs were met. He's really an asset to your group.
All staff polite, pleasant, and helpful. As usual, enjoy conversing with Dr. Ruark. He's informative, answers questions completely without making you feel he's hurried.
Everything was professional and friendly.
Very thorough explanation of MRI and chooses for how to relieve the pain. Very nice staff.
The doctor gave me my shot and I was in-and-out in no time. The shot was cortisone for my left knee.
The therapy exercises that I was doing were helpful.
Great doctor. Explained everything.
Feeling good, about to receive a Durolane injection knee pain treatment.
Dr. Kimmel is excellent and the other two girls that assisted in x-rays and boot sizing were great.
Procedure administered gave me considerable relief.
Great staff and clean office space
Excellent staff, very low wait time, good COVID protocol.
Efficient, personable and complete.
Dr. Bissell explains all options in a clear way. Takes time, never feel rushed.
It addressed my need for surgical procedure in the near future. Office was quiet and safe (everyone in masks, etc). Did not feel rushed at all by the provider--friendly (my first time meeting him in person) and pleasant, interested in my well-being, answered questions (and asked them) and gave plenty of time.
I love Dr. Fantry. She is thorough and doesn't pull any punches. She reminds me of one of my daughters. I have the highest respect for her.
The staff is very nice and professional and Dr. Wasserlauf is very knowledgeable and kind, very happy I came here to have my operation.
Dr. Fantry is knowledgeable, attentive and great personality.
Medical tech that worked with me was committed, caring and engaging! A compassionate employee! Also, no wait time, seen as scheduled!
Very short wait in both waiting room and examination room. I didn't feel rushed by Dr. Wasserlauf as he answered my many questions.
Professional, competent, and friendly service by everyone.
Kristin answered all of my questions. She was very proficient in giving the shots.
Quick wait time. Taylor was very informative and answered all my questions thoroughly.
Dr. Katz was thorough, easy to talk to, took his time and made me feel better and more informed about my operation, my recovery and my future. I never feel rushed there but also never have to wait long. Whatever you guys are doing to make that possible, it's making for such a positive experience.
Ms. Temple seemed genuinely interested in me. I asked her a question, and she promised to get back to me, and she did.
Everyone was very polite and there was very little time spent in the waiting room. Plans were in place to minimize patient to patient contact which was appreciated.
A great doctor and a great all around person and cared about getting me better.
Short wait time. Doctor made treatment very comprehensive. He checked fluid buildup in the previously treated knee, per my request. Performed procedures on other knee as planned. Showed me fluid buildup on the ultrasound and then after it was aspirated, before injecting the corticosteroid.
[Highly satisfied?] Yes, great job again by PA Brian K. and his female x-ray tech with the exam on my left knee, my x-ray and fitting of knee brace.
questions were answered, service was prompt and brief.
I have been with your group with all ortho treatments from knee, toe surgery etc. for years. I came in for a evaluation of a injury to left foot. I accepted probably nerve damage, she suggested physical therapy. I would have to pay out of pocket seeing Im on medicare only. I asked what she suggest and in a tone of voice said I'm no physical therapist. Then I asked concerning my right toe that Dr. [name] did surgery on that was always swollen, she said I would have to make another appointment for that. I won't go back to her. I'm seeing another group.
Brian Katz spent so much time explaining the x-rays and surgery and rehab time. He was very understanding.
Jessica was a pleasure to work with she is pleasant and engaged with me. She listened to my concerns and explained her plan for my care. Great job ... thank you
Dr. Ruark is the best doctor/surgeon I have ever seen. This is my second surgery with Dr. Ruark and I would highly recommend him!!
It was very fast. The bandages were changed and new ones put on.
This was only my second appointment with Dr. Grosso. I have been a patient of Dr. Bissell for a year.
A totally professional and competent medical visit and diagnosis from beginning to end.
Service was fast and Dr. Grosso was great.
Dr. Bissell is and always has been a true professional, his care has always been exemplary.
They understood how demanding my work is and gave me more time to heal.
They take their time to explain what they're doing and ask if I have any questions.
Dr. Ruark always make me feel at ease. I have always had confidence in his abilities and he explains everything and answers all my questions.
Was able to see the doctor instead of the PA. He listened and seemed to take my issues seriously.
There were too many people in the office lobby and in the lobby itself, I don't think proper distancing was maintained not six feet, you were practically bumping into people in the hallways.
Dr. Kruger was very professional and approachable. He answered my questions and I felt very comfortable.
[Highly satisfied?] Yes, staff is very attentive and answers all my questions.
They take you in right away and are always concerned and listen about your condition.
All questions answered thoroughly, I left with a good understanding of the causes of my knee pain and was presented with initial treatment protocols and potential options for further treatment if needed.
The whole office staff was professional and courteous, and my visit with my PA was exceptional.
Consistent highest quality of care from all staff. Always a pleasant experience.
Received steroid injection in my knee as usual, but also helped with wrist pain that my regular doctor insisted was arthritis and that he couldn't help me. It was unbearable. Brian Katz suggested a wrist brace, and I am WAY more comfortable. Thank you!
Taken in right away. No long wait for Doctor to come in. Doctor very thorough.
Friendly, detailed and informative visit with Brian.
Dr. Fantry explained in detail my upcoming surgery and answered my questions quickly.
The provider was very informative and went over my problem in a way I could understand.
Took the time to really listen to me.
No wait time, issue for appointment addressed, efficient office and very patient friendly.
The staff was very friendly and helpful. Monica really went out of her way to help me and the X-ray technician Brian I think was very accommodating. Dr. Grosso gave me a very concise and clear explanation of my problem.
The check in and visit was safe from a COVID perspective. The provider was professional, courteous, showed concern, answered questions and then performed the treatment on me.
Doctor was clear with me and spent enough time to answer my questions. He gave me an injection in as comfortable a way as possible.
I was very pleased with the amount of time that was spent with me and the thoroughness of the exam.
Concise, clearly communicated, honest evaluation.
Jessica was recommended to me by another physician in the group I had seen for a different issue. She was very thorough, pleasant and detailed. She explained the different paths to treat my issue. I like the idea of being conservative with treatment to try to control it.
[Highly satisfied with] Overall experience.
I thought that the office visit went smoothly. I was in and out quickly which is what I expect. My time is valuable too.
Brian made what I needed to have done, simple and pain free. Love him!!
I was never really given a plan for my shoulder. I felt as if I was making all the calls and I wasn't even given a sling, just was told it's bone and should heal. I was then given PT exercises which doesn't make much sense for a broken bone.
Prompt, professional services.
Kristin was very thorough and made me very comfortable.
Sensitive to COVID safety procedures; polite staff; short wait; excellent meeting with Dr. Bissell-very caring and instructive Doctor.
Excellent service excellent people, nice nice people.
The Receptionist and Staff was very professional and friendly. The Doctor was great also.
Fast processing, capable staff, proficient x-ray technician, friendly providers, informative follow up with Doctor, questions asked and answered. Professional.
Follow up visit, healing and progressing slowly.
The staff was wonderful. They listened and explained everything. And they were extremely kind.
Covered all open items to my satisfaction
DR Katz is amazing.. He always listens and always does everything he can to help.
Recently had surgery and got the news that my surgery went well and my hip is healing as it should be.
Every person we encountered was very nice and helpful
Under the care of Dr. Kruger (with great advices and motivation), I had lost around 40 pounds. Now I think that I could be ready to reach the next step and confirm how good is Dr. Kruger with his hands. Him and his office staff are a very efficient group of professionals working through this pandemic helping people like me under massive pain to get better lifestyle on our circumstances. His office staff are very good and fast with reports and paperwork. I'm glad that I count with Dr. Kruger to fix my back condition.
[Highly satisfied] because I finally found a place where the treatment that she used for me worked. It helped with the pain.
They were very helpful making sure my post op surgery was going well and stitches healed.
I thought at first that I was done with my visit when my sutures were removed by the PA but I was happy that my surgeon came in to check on me also.
Dr. Kimmel and his associates were efficient, skilled and kind in diagnosing the problem with my knee. Conveniently the x-ray machine is on site. They then referred me to physical therapy at my follow up appointment.
Team very pleasant and efficient. Right from the time I walked in, the Staff quickly (but without making me feel rushed) got me settled into an exam room, saw Dr. Grosso and got pre-operative instructions. I am fully confident in this Team.
Office runs smooth and efficiently. All concerns are addressed quickly. Office appointment and phone wait times are excellent.
Dr. Grosso was SO kind and put me at ease. He answered all my questions, and I didn't feel rushed!!!
They were on-time and answered my questions to my satisfaction.
I was handled very professionally, all my questions answered about upcoming surgery.
I found out that my surgery was not going to take place on the day that was given to me.
Doctor listened to me and took time to answer my questions.
Short waiting time and professional attention to my symptom.
Jessica gave me exercises to do and outlined possible next steps.
Provider took time to show me the organic cause of my pain, and made practical suggestions.
Everyone at the this office is very good, very professional and easy to talk to.
Always an excellent experience. They always take the necessary time to talk and explain the procedures performed and really provide ease of mind!
Everyone is so great, friendly, caring. More doctors offices should be like this one.
Jessica answered all my questions and took a lot of time with me.
1. Signage outside doesn't offer phone number to call. Only wants text. Everybody doesn't text. Had to go in to let them know I was there even though sign says not to enter. Had not been notified as to what to do ups arrival when appt was make. Felt rushed by the doctor. Did not thoroughly give me options I needed to hear. Had I known this was the same practice I'd come to years earlier with another physician there (Dr. Kimmel)who turned me off as well, I would not have returned except my new GP had recommended this practice. Will not be returning.
Received a diagnosis and a possible course of action, for the short term and another, for the long term.
The staff was courteous and competent. As a new patient being seen on an emergency basis, I felt at ease and was taken care of promptly.
Health issues were discussed and addressed for further study with tests and referral for consultation.
Alaina has always treated me with courtesy and respect. She relates to me on a personal level, and makes me feel that she is genuinely concerned for my well being. She reflects credit upon herself and the practice, and is deserving of recognition.
I have seen Brian Katz before. He's very good. He's a good asset to your office.
She totally intimated me I had never meet her I had and she feels me I was to fat and other things will not be going back to her
Caring Doctor and Nurses for your needs.
Fast, professional, and encouraging discussion with the surgeon. He answered all of my questions.
Dr. Grasso was very thorough, he felt like he had your best interest. Explained everything and requested any feedback you had.
Easily get appointments,convenient location,excellent and careful doctor,competent staff and nice reception area. Highly recommended healthcare facility.
It was quick and to the issue of my pain.
I was highly satisfied because everything was explained to me starting with the MRI and the xray was taken on that visit. I went to another place and nothing was explained and no plan was made since I bean dealing with the problem for so long and dr was so honest to tell me that is time to fix my shoulder and that I will be okay after everything is taking care of and it was a relief for me because all i was told in the past was negative thank you Advance Orthopedics for your service and for making me feel like a family God bless you all for everything you guys do!!
Very attentive and detailed explanation
Always feel rushed, charged by the minute for appointment. I know things are different because of COVID, but they are not even looking at the incisions, or checking/feeling the shoulder. PT touches/works with the shoulder.
Dr. Bissell is great. He always explains things clearly and seems genuinely interested in his patients well being.
Communicated well after surgery, I was in a lot of pain and medications were adjusted which helped a lot. Follow up and stitch removal all went excellent.
Dr. Wasserlauf is instructive and holds the bar high.
No wait time, private spacious area, PA professional, informative, personal, overall visit was high quality & expedient.
She gave me options and outcomes. That was awesome. Very knowledgeable and friendly.
Doctor answered all my questions and provided additional information about the up coming surgery.
I had to pay out of pocket for this due to insurance changing. Nothing was done. I was left with extreme pain and swelling and no answers. It was the first time at this practice I truly felt like a number and not cared for.
The staff was so professional and helpful with my need
The Doctor takes time to explain in detail of your recovery and checks to see if you have any other concerns.
Dr. Ruark has great bedside manner. I have seen so many doctors that are like wooden statues who just stare at a printout, run through questions like a tape machine and have zero interpersonal skills. Dr. Ruark likes to chat with his patients, he has a sense of humor, and this is great way to reduce anxiety.
Professional, friendly and gave the attention without rushing.
Answered all my questions and provided details on impending surgery.
Thorough, to the point and conversation was plain and simple, not medicaleez.
Dr. Fantry was very professional yet very friendly and personable. She explained my condition and the treatments to my understanding.
everyone is on it.. they explain everything and they pay attention to my needs
Office procedure was efficient and friendly. The doctor was prompt and answered all my questions.
no one told me about cortisone flare. I thought my knee gave out completely and I was taken to the er by ambulance. Because of that I canceled I trip I had planned and lost a lot of money. I should have been told cortisone flare was a possibility. I found it myself on the internet.
I like doctors who take time to listen to you and they take the time to explain things.
Brian Katz was patient and informative. Referred me to Dr. Grosso.
Very informitive and professional. Extremely detailed visit. Answered all my questions honestly.
Jessica listened....assessed my situation/needs.
I didn't feel rushed and left feeling feeling reassured about my progress.
Took X-ray immediately. Explained what it showed and my options. And acted on them.
Everyone is friendly. Dr. Fantry is knowledgeable and explains things well.
[Highly satisfied with] The reassurance that everything was going fine.
Brian was attentive and informative and answered my questions fully and without hesitation.
On time and PA spent plenty of time with me.
Just appreciate the professionalism and the care.
Staff is very pleasant and helpful.
I felt comfortable with everyone I encountered.
[Highly satisfied] Because Dr. Brian is a very nice person he talks to you not at you explains everything in detail. Has a great sense of humor find bedside manner and he's an all-around good doctor.
Dr. Fantry's staff are wonderful. The x-ray tech was very helpful & concerned that I wasn't uncomfortable at any time. Shana, the medical assistant was so gentle removing approximately 25 stitches and expertly put me in a cast. Dr. Fantry answered my questions about my surgery easily, as if she remembered every minute of it!
Timely, efficient, knowledgeable and pleasant during the total experience.
Everyone was wonderful from reception to X-ray to the physician.
The Doctor took the time to listen to my long injury history.
Dr. Grosso was excellent. Did not appear rushed.
I am always treated well with care, compassion, by providers who I feel are true medical experts!
I learned what I'm in for regarding surgery.
I believe I should have received more information.
[Highly satisfied with] Their efficiency and professionalism with patient care.
Everything went smoothly and the treatment worked.
Taylor was great, and the cortisone shot for my trochanteric bursitis was perfectly placed. Feel 100% better!
When someone cares to take the time to talk over my issue it makes me highly satisfied.
I did not have to wait. Kristin was excellent.
She and staff were awesome with any questions and concerns.
Felt Doctor was honest with good descriptions of most likely reasons for pain!
On time, very happy with Doctor and staff.
My exam/advice was arrived at carefully and fully exlained.
Dr. Fantry was very progressional & direct. I was referred & she was highly recommended. She spoke in terms that was understandable and she provided a full explanation. Her clinical coordinator was fantastic, courteous & knowledgeable about the surgery process. The team was great!!! I felt confident with the visit.
Received info about my neck issue and had x-rays to see how bad my neck was.
The care and the patience and the bedside manner as a patient was phenomenal.
I had a great outcome from my surgery. Little pain and now I have good range of motion back.
I came for a consultation about my left hand with Dr. Berkowtitz. He explained clearly my problems and recommended physical therapy.
Doctor and staff were attentive to what I said and needed to have done, Doctor explained what the x-rays indicated and discussed solutions.
Jessica listened and was attentive to details.
From the x-ray tech who is so personable to my visit with Brian Katz, I always receive the best care possible. I am told the results of the x-ray and the treatment plan and I have the choice to proceed with the plan or not. Never any pressure. I recommend this practice to everyone!!!
Brian explained and showed pictures of my right shoulder problem. Said I will need a shoulder replacement. In the mean time I got shot in my right shoulder.
I did tell Kristin at my post op visit that everyone who works for Advanced Orthopedic is so nice and patient. In my short time being at patient through this group I have not once had any employee be rude or snippy. Felisha, Dr. Wasselauf's clinical coordinator is the BEST! I believe her name is Monica, the X-Ray tech (blonde hair, really bubbly personality) is also really good at her job. Kristin Overton is not only nice but she actually has a bedside manner for a doctor- she keeps it real but also has personality. I will also add that Dr. Wasselauf called me two days after my surgery to check on me and explain a few things in further detail which I really appreciate. It's nice to be treated as a person and not just a patient.
Everyone in the office is so incredibly nice and I enjoy coming to the office.
Amazing team of nurses and healthcare professionals that made surgery better every step of the way.
Very helpful and super pleasant to deal with. He always carry a smile even with his mask on, I can see thru it. Make small talks, which makes me comfortable and relax before getting the cortisone shot.
Extremely knowledgeable and identified the exact cause of my ankle injury.
They were prompt, caring and helped make get me another appointment for a follow up quicker than the next "available" appointment. Michael was excellent.
Everything went well. Attention was paid appropriately. All questions were answered.
Quick and courteous, extremely knowledgeable. Very helpful on setting me up with another provider within the practice that specializes in another issue I had including making an appointment for me.
All questions were answered to me with no rushing me. Sutures were removed and incision looked to be healing well.
Very nice group of people. Very caring. Thank you.
Professional, on track with information, shared options for treatment.
It is always a pleasure going to this office. Everyone is always so nice and friendly and they always get you right in.
On Tuesday when I saw him, Dr Kruger immediately recognized what a bad state I was in and was concerned as to how quickly I had deteriorated. He showed me the MRI and I could see why I was in such pain and could not walk. He scheduled me for emergency surgery that week (Friday). He was amazing! Surgery gave me my life back!
Second time taking my Dad to Enfield office to see Brian: office is friendly, clean, efficient, timely and Brian has such a great "bedside" manner, speaks to my Dad and I (Dad has dementia) and makes sure we feel comfortable ... bonus is that he is very funny which Dad appreciates as do I.
On time, efficient and very responsive to questions.
[Highly satisfied with] Dr. Wasserlauf! He is the BEST.
he was too hard. there was no gentleness or understanding about my arm. ive been battling this thing for 4 years. at first he told me that i was going to make a full recovery, know he's telling me that i will never have 100% capacity of use of my arm. i need a doctor who will help me to come up with solutions and answers in how to correct my arm. i need a doctor who is gentle compassionate and understanding, not who will make me come away feeling hopeless.
The office and staff treat me so well.
[Highly satisfied with] Doctor's evaluation, personal atmosphere, professional nature of entire office.
So many questions and no answers from any of us.
Office is beautiful, warming and welcoming. Most of the staff are friendly. Dr. Fantry is a wonderful physician.
[Highly satisfied with] The attention of the MD regarding my issue and the detailed explanation.
[Highly satisfied with] The amount of time that was taken to explain the three options and which Dr. Harris felt was the best option at this time.
I have seen Dr. Bissell on a number of occasions and have been very pleased each visit.
I have not had any interaction with the actual doctor. Unless I had pressed, I would not have been given an MRI which revealed several conditions that she had not even mentioned prior.
Sent follow up email no response it's been 8 days
Taylor answered all my questions, was thorough, gentle and caring.
The office staff was efficient and kind. The wait was minimal.
The staff who answered my e-mail regarding pain and set up an appointment swiftly. The courtesy shown by the front desk. The scribe, assistant, very courteous, kept me at ease, let me know when there would be a short wait and why. The cleaning crew....very clean, liked the air purify device in the exam room, the instructions to wash hands first, the type of masks and shields they wore and gloves also gave me a sense that they were doing all required and more to try to keep everyone safe. The sensitivity to my history and pain by the doctor was excellent. He listened and explained well. He did not talk down to me and was careful to let me know what he was doing and sensitive to the fact some things might be uncomfortable.
Dr' Bissell is always pleasant and clearly care about his patients. He explains things in detail and in terms one can understand. Professional AND personable!
[Highly satisfied with] details on procedure.
The diagnosis was exactly what I thought
The staff was friendly and knowledgeable. We did not feel rushed.
Dr. Bissell was professional, listened to what I had to say, and offered options to my problem. I came in for a second opinion and decided that I would switch to have him as my physician.
Dr. Grosso is supportive and caring.
Was greeted immediately and with pleasant yet professorial front end staff. The young lady taking images was patient with my slow movement and a pleasure to converse with. The doctor has to be one of the best I have had the experience to interact with. The whole experience was about me, the patient.
Very knowledgeable staff. Took time to explain procedures, hospital time, recovery time, etc.
It was convenient and right on time. My visit was a follow up after I had a fall on Aug. 26, for which I was x-rayed and treated in the ER at UConn, and so I was surprised to have an appointment at Advanced Orthopedics rather than UConn for follow up. I understand that was because I could be seen sooner.
The staff was polite, patient and accommodating.
Dr. Ruark replaced my knee in March and I'm very satisfied with the results.
Listened. Tried conservative therapy.
La Dra muy amable con mucha paciencia me indico los proximos pasos The very kind Dr. with a lot of patience indicated the next steps
Everyone I came in contact with was very helpful, kind and considerate.
Good atmosphere, very attentive service, knowledgeable staff and professional staff.
Answered all questions. Gave me confidence this was the right plan for me.
She did what she is supposed to do and treated me well.
Waited 45 minutes, had 2 minutes of face to face time. This could have been done over the phone or Telemed. Waiting room time is extremely aggravating to my back injury and would much rather be avoided when possible.
I was fully informed about my problem, and what my options are, I feel comfortable nothing was forced on me.
Friendly staff. Reasonable waiting time. Dr. Ruark spends sufficient time with patients and provides easily understandable answers to all questions.
Very detailed explication. Didn't sugar coat things. Was honest.
Everyone working there has a pleasant personality and it's great to find in these trying times.
I called last minute on a whim and they managed to see me the next day.
Dr. Fantry wasn't able to help me. Ankle was not hurting as bad as when I had called for an appointment. She suggested I come back when the ankle is hurting. Since she only sees patients on Thursday there is no way I could arrange an appointment and be sure she could help me. So I would say the visit was not very successful.
Nice people who explained everything on my terms.
Doctor Kruger and his staff have changed my life. I could not be happier with the care and performance that I received.
Dr. Bissell always listens and explains all procedures and x-ray results.
Prompt, Courteous and easy experience.
I was astounded at the wait between initial visit (mri's within days of that) and results follow-up. I understand that most of your clients experience significant agony; so... you should be all the more equipped to address issues in a timely manner. I was referred to your office through both my pain management group. Imagine the disappointment after having waited five horrible weeks only to be referred back to pain management for some sort of spinal injections. Why? Insurance wouldn't pay enough for a simple call after looking at the mri's?
The entire staff is always friendly, patient, and very professional - I would never even contemplate going anywhere else. They are all so very kind.
Speedy check in! Honest assessment great advice and medical care.
Always a professional staff. Timely appointments and very courteous.
Michael's injections were excellent. He minimized the the pain beautifully. These are usually very painful but he was very exact where he inserted the needle and numbed everything beforehand.
Have been extremely pleased with the level of care provided by Dr. Bissell and his PA. Each and every time they have taken the time to answer any questions I may have.
Dr. Bissell explains things in in easy terms.
Jessica was extremely professional, personable & understanding. Listened closely to all my symptoms. Referred me for MRI as well as Dr. Grosso to assess my right hip as well.
Very quick, professional, walk in visit, diagnosis and treatment without an appointment.
Kristen was honest and thorough in her exam. We were given other options after she conferred with Dr. W.
Short wait; Taylor removed bandage; talked about the procedure, my condition, wound eval. She Was great; caring and knowledgeable.
Dr. W was very knowledgeable and explained everything I need it to know, he was very pleasant, overall very satisfied.
The wait time was outrageous. A 4pm appt. I arrived at 3:45 and texted my arrival. No response. I waited til 3:58 and entered the building. Went into the office where I checked in and sat until 4:45. No one said a word to me that the doctor was running late during that time. At 4:45 The assistant Brought me to a room and asked some Brief questions About my injury then said the doctor would be right with me. I sat there until 5:10, with no courtesy check, when a PA entered. Do not remember his name. He proceeded to tell me there was an issue with an X-ray machine that day which caused the delay. I don't need xrays and I'm sure an X-ray tech handles that. 2 minutes later after asking about my injury I was gone. So 90 minutes for basically 4 minutes of discussion.
Both knees injected with cortisone. Procedure was painless. Both knees improved since injection.
I believe he was rushing me out of the visit. It didn't seem like he explained everything and I would say I couldn't do something with my shoulder and he said in time but then was like but u can go to work next week which didn't make sense to me.
Everyone in the office is nice and very professional.
Dr. Kruger fixed all of my pain that I was experiencing in my shoulder neck and arm. I initially wrote it off to getting older. Personally I still can't accept I'm getting older LOL but felt there was something else wrong with my neck. So the first step was contacting my primary care physician. My sister had Dr. Kruger fix her back which by the way is still excellent. So I decided to go with Dr. Krueger.
I didn't have to wait long in the waiting room or to see the doctor.
Brian and I spoke freely about my experiences with my knee replacement.
The staff were all very friendly and helpful, I needed that! Thanks to all for working during this scary time.
I was highly satisfied with my experience. Because of the professionalism, communication, and caring that's exhibited during my visits.
I had questions regarding my upcoming surgery & Dr. Fantry answered almost all of them before I even asked.
Dr. Fantry is a very caring and concerned individual. She is a very skilled surgeon and takes every effort to make sure the outcome is as good as possible.
Staff was engaging and informative. Wait time was minimal. Felt that K. Overton's questions, exam and explanations were thorough.
Took x-rays in order to see extent of pain.
I thought I was going to see the surgeon for my first post-op appointment.
It was nice to actually have time to chat with the doctor and not be rushed along.
Personal attention. Friendly yet professional. Listens to what I have to say.
Excellent attention to my concerns to work out best next steps.
Dr. Fantry reviewed my x-rays with me and explained what to expect next in my recovery. Shana was very helpful in completing paperwork I needed for my disability insurance.
Explained upcoming surgery for my trigger finger.
Brian Katz makes you feel comfortable during your visit and listens to what you have to say. I finally decided to have surgery and he told me options and what I might expect. I would highly recommend him.
I saw Mike the PA. I've seen him before and he is excellent. I have no complaints.
Everyone was very professional from start to finish.
The doctor answered my questions and is always very nice to me.
Dr. Bissell is always a productive appointment. I've said this and will say again, he truly has my well being as a focus. His care has helped me immensely, I'm continuing to get my hand back in action.
Dr. Fantry readily demonstrated her expertise. She quickly and thoroughly explained my problem and sent me off for a CT scan and a follow up visit.
MD was knowledgeable, clear and very helpful.
The wait was short and Kristin was friendly and professional.
Mike is right on target with his assessment of my hand, he predicted what could possibly happen, and it did almost to the day. Dr. Berkowitz did a fine job with the surgery, Mike answered all of my questions, and gave me good info. Nice person, great job, I feel I am in good hands (no pun intended) with this team.
Jessica takes all the time you need and seems to be truly concerned about you.
When I met with the Doctor, he answered all my questions and put me more at ease about my upcoming surgery. I'm extremely nervous about this surgery and Dr. Ruark assured me I'm in good hands and I do great. Like I said, I'm more at ease but I'm still nervous and anxious about the procedure and about the recovery..
After speaking with Dr. Ruark regarding the procedure of replacing my knee, I feel less apprehensive. He explained everything during my visit and answered all my questions.
My doctors are very nice and caring, and awesome. I would recommend them to my family members and friends.
Everyone was very pleasant, friendly, and helpful when answering my questions.
Dr. Bissell explained the x-ray in detail and also provided great guidance on how to manage my ankle injury for now.
Diagnosis confirmed and treatment determined to meet my schedule and new disability.
Computer systems were down and everythign took a very long time, and there was no communication to why. i waited over 60min to see the dr
Dr. Bissell was very familiar with my history. Treatment options were discussed and a decision made. I was able to have a \"virtual appointment\" within 2 days of my request and I did not have to drive to Bloomfield.
A true professional: very knowledgeable and very caring.
He explained in detail about my MRI we were looking at, explained about the surgery, gave me some other options if I wanted them.
The X-ray tech and Brian were both professional and caring in every way.
Disposition of the doctor was excellent.
Brian is very helpful with suggestions on how to treat my knee and hip problems.
Dr. Kruger's staff is welcoming and always helpful. I was greeted kindly and treated with respect.
My doctor is very straight forward and treats me with respect and cares about my wellbeing.
Dr. Wasserlauf spent the time necessary to answer all my questions.
Limited wait, friendly receptionist that checked me out & booked next appointment.
Provider was easy to talk to about options.
All staff was very friendly and was seen quickly.
Answered all questions and made recommendations that seemed appropriate to me.
Felt that the doctor and staff knew what they were doing.
I needed an appointment and I got one in a quick reasonable time. They were very nice and knowledgeable with my issue.
dr bissell and his PA are both very professional and knowledgeable, great experience each visit. they make you feel at ease.
Excellent doctor, ending process of knee surgery. Answered questions and gave future details to do and look forward to. Excellent Doctor all the way through, from first conversation till this appointment. I would and have highly recommended.
It was a very quick visit. Wish do it had spent more time going over what I should expect during recovery, what to look out for, etc.
The Doctor was understanding to my needs. thank you
Quick appointment. Felt comfortable with safety precautions.
Was told I was doing very well. \r\nProgress has been excellent.
Excellent organization and I have had nothing but outstanding treatment.
The staff was very efficient, respectful, polite, professional and smiled when answering questions. Dr. Kruger was very straight forward; somewhat overwhelming with his findings from x-rays taken in his office which was a blessing that I did not have to go elsewhere.
This is an interim stage in recovery, and things seem to be going well.
Jennifer was very attentive to my symptoms and offered several treatment options.
Complete presentation concerning my knee replacement prospect. On site rapid X-ray image.
Recommended MRI to further investigate.
Kristin was thorough and answered all of my questions. I received significant guidance.
Very personable and procedure was tolerable.
Pleasant, Knowledgeable Gentle Touch.
Explained in terms I could understand what my diagnosis was. Very attentive and caring.
Dr. Fantry and staff were excellent.
I did not feel rushed. The examination was thorough and the staff listened to my concerns, complaints and also answered any questions. My condition and my options were explained to me. The next steps were also explained to me.
Everyone was very friendly and helpful. Someone had called out sick the day I went in and yet, although hurried, the staff were still kind, friendly, and courteous to me and each other. You rarely see that in Doctor offices. Very impressed.
Staff was friendly and inviting even the COVID-19 pandemic. I saw the doctor very quickly and all the paperwork was easily accomplished.
Following my hand surgery, Dr. Berkowitz was very attentive and helpful explaining what I should expect for the healing process. He answered all my questions thoroughly.
Explained the surgery and gave me his email said I had questions email I did, he called me back!!
Dr. Fantry provided the second opinion I was seeking and essentially concurred that surgery is my only viable option. She went a step further and recommended a double fusion.
I always feel like they take the time to hear any concerns and then explain it so I understand the answer to my question.
expected to see the Dr. not a PA
They had my records and the PA was fairly thorough. I didn't give the highest rating because they were supposed to investigate insurance coverage, but haven't gotten back to me.
My foot problem was solved, Pain free now.
The PA listened to me, explained what treatment was needed for my problem. I did not feel rushed.
Dr. Kruger is very professional and one of the best doctors that I ever met. The personal office is great as well!
Dr. Bissell was very thorough in his evaluation and explained all my present options.
The overall experience was ok, the only thing that made it a little dissatisfied was that I really felt very rushed by Brian. I found this different from my past experiences seeing him.
Staff friendly. Didn't wait too long.
My problem was resolved. I don't have pain when walking.
I was satisfied until I came home and realized that although I wrote down on the intake paperwork that I was experiencing numbness in my leg, I was never asked about it. And because she was focused on my MRI and back X-ray results, and only questioned me about pain, I completely forgot to mention it. A couple of days later I was told by a physical therapist that I should see a spine doctor because I have a 'drop foot'... I told him I just went to a spine specialist and she never asked me about numbness in my legs--only pain. Now I need to return, however not sure if I should go back to this office or choose another doctor's office. Not happy.
Amanda was attentive and devised a plan with clear instructions. Your COVID-19 precautions were comforting.
COVID safe and easy, no waiting to see doctor, doctor was thorough and very detailed.
Always feel rushed during the appointment, and they always look at their watches. I know everything is different due to Covid, but she didn't even check my 4 incisions. Staff is nice though.
Dr. Bissell takes the time you need and always answers questions.
Alaina is a very sweet and professional provider.
Doctor listens and answers all your questions. Never feel rushed.
seem like the doctor was in a rushto get me out
Everyone was just so professional. They explained what was going take place. Didn't have a long wait time. Which I loved. Everyone was so helpful.
[Highly satisfied] Only because of the Dr. Scott Bissell!!! He understands our situation and explains the procedures and next steps very clearly. Recovery is going great.
Professional, friendly, punctual.
Kindness by everyone, professional attitude, friendly to all, not afraid to laugh. Great explanations as I went thru each part of the appointment.
There was fluid drawn off of my knee, what a relief.
No wait, friendly staff and Dr. Bissell is always willing to take time to be thorough and answer questions!
It was a post surgery visit for what happen it was totally unnecessary and I like the practice and the surgeon, second surgery with Dr Ruark
Very accurate performance. Very good and honest.
Dr. Bissell and Crystal are always very attentive to my needs. They genuinely care about my health! Dr. Bissell is always very thorough during my appointments, and has been very helpful in getting me back to health. Crystal has been amazing, she is extremely helpful, her level of communication with me is superior to that of some other medical providers I see.
Easy access, friendly office, on-time appointment, informative discussion with Dr. Fantry, and great support from Shana Major, the clinical coordinator.
They are very professional and knowledgeable. Made me feel confident in the discussion I made! Happy I was directed to that facility!
Everything was very safe and they followed the protocol well.
First visit still in pain, calling for a fallow up.
Fast and professional service.
[Highly satisfied] Because I felt comfortable with the doctor. He took time to explain why I was experiencing the discomfort and recommended therapy.
Everybody was very nice and helpful. Dr. Kruger was very straightforward and honest.
Staff were nice, pleasant and they were punctual, Doctor was very informative and very nice explained everything that was going to happen. The doctor showed me exactly what my issue was, we talked about options available to me, and we together settled on a remedy.
Proper distancing in the rest room enforced by chairs turned backwards, plexiglass at the desk, etc. Staff was courteous, professional, pleasant
All my questions that I had going into my visit were answered to my satisfaction.
The staff is so friendly and knowledgeable. They smile, and always make people feel comfortable.
[Highly satisfied] Because I was provided with details and understanding information about my injury.
My doctor was very attentive and understanding. He gave me advises that I take in considereation.
The office was clean, appointment was on time and everyone was very pleasant and helpful.
Joshua Miles is very kind and polite and sensitive. He really cares and talk to you not at you. This is what a patient needs. He really really cares! He wants his patients to know that he Invest his time in his feelings with each patient. And this is what impresses me the most with Joshua Miles. He really puts you at ease. He is a great person and I'm glad he's on my team!
Minimal wait time. Excellent care.
My appointment was at 4pm and the doctor saw me right away so no waiting was a big plus. My follow up went well and I attribute that to the right treatment I received at my 1st appointment. I have very high confidence in Dr. Berkowitz and am happy to have had a friend refer him to me which I will do the same.
I was taken right in, the staff is more than polite and concerned with your condition. Ms. Temple was very concerned over my previous treatment, she listened to my concerns from that treatment and discussed what we would do next, she set in place what would be needed to go forward and she made it happen. The next day I received a call to schedule my MRI and that's the fastest that ever happened. Great job! Thanks.
I did not have to wait long and everyone was so helpful and happy. [Single best thing is...] The good feeling you get when everyone around you is happy and helpful. [Single best thing is...] The good feeling you get when everyone around you is happy and helpful.
Great doctor & staff. [Single best thing is...] No pain!
The PA was very knowledgeable and caring.
She is an awesome doctor. Talked to me like a human and explains everything that is happening.
I did not have a long wait, stitches were removed, Doctor took his time, I did not feel rushed.
Process explained clearly, all questions answered to satisfaction
Fast and easy. Very professional and very efficient.
Dr. Bissell discusses things with me and I felt good with ideas and decisions.
The sincerity and respect that Dr. Katz gives me when I talk to him and ask my multitude of questions and concern. There is NO CONDESCENDING remarks or comments ever in any of his responses. He truly has empathy. Thank you!
Dr. Kruger has always been clear, concise and courteous at every office visit and with my surgery last year. This visit was no different. He has always treated me with the utmost respect and is also has a great sense of humor.
Brian Katz is extremely personable and kind. He really seems to have my best health interest in mind. Very comfortable talking with him about my knee issues. Very gentle administrating shots.
Doctor told me all went well with surgery, said what he did and lab results were negative.
Dr. Kruger and his staff are excellent, they pay tremendous detail to my needs.
Excellent COVID procedures. Dr. Fantry is wonderful. She is kind and patient and wants to help. She really changed my life with this surgery.
No wait at all. Got brought into room upon arrival.
[Highly satisfied with] The COVID-19 precautions. Cleanliness of the facility. Professionalism of the staff. Jessica's personality was great. She was attentive and asked appropriate questions. Thorough exam and detailed explanations. I've been experiencing back pain for a few years and although this was my first visit, I FINALLY feel like these providers will get to the bottom of the issue. [Single best thing is...] The exam. Jessica actually performed an exam as opposed to only listening to me describe my symptoms. This lead her to pinpoint the potential issue.
Dr. F was very nice. Was a quick visit. And I was scheduled to start PT.
Very pleasant comfortable office, friendly staff, and clean rooms. The way Dr. Berkowitz explained my problem with my wrist, he was very thorough and very easy and comfortable manor. I would recommend Dr. Berkowitz and staff to anyone.
He is the best orthopedic surgeon. I totally respect his advice.
Brian explained everything very well.
The office was well prepared for all the CDC guidelines. Alaina is very professional as well as personable. No waiting. Everything was very proficient. A great experience. Very efficient without being rushed. Everyone was very helpful and professional.
PA, female, took time with me and listened to all i had to say, and made me feel like my complaints were valid. I didn't feel rushed.
Meeting with Dr. Bissell--informative and caring, thoroughly answers your questions - excellent. [Single best thing is...] Good discussion about upcoming surgery and question responses.
Everyone was great and very professional.
Dr. Kruger sat and spent as much time, and then some, with me.
I'm always happy with my visit to the Bloomfield office.
Overall care is very good. [Single best thing is...] Concern and advice.
Impressed with Dr. Kruger's knowledge and professionalism.
Alaina, Dr. Kimmel's PA-C, listened, took x-rays, gave me options for treatment. She was also very pleasant and professional.
Quick and efficient and helpful.
Everyone was very nice yet professional. I was not sure who to see, since I had fallen on my right hand but felt as if not only did I injure my hand but was concerned about my right shoulder as I felt pain there also. The staff suggested I get the hand checked out and they would check the shoulder.
I thought that Dr. Ruark, did an amazing job describing to me exactly what my surgery and post surgery would be like. He and the staff are very easy to talk to and I'm confident that the surgery will be a success and that I will make a full recovery.
The check in process was fast and safe.
From the moment I walked in I was made to feel welcome. My wait time was less then 10 minuets. The receptionist was friendly and greeted me with a smile. Dr. Ruark was his usually happy self who took the time to listen and give excellent feedback.
The doctor is very easy to deal with, and I respect her diagnosis opinions and treatment plans....She thinks long range, not just for the moment. This is the best my leg has felt in several years.