Every one was courteous and patient with me. The doctor listens to what my problem was and made a suggestion and told me to call or come back if I continued to have problems and make an appointment to come back in a couple of months
The doctor was as through as can be. The treatment works for the time he administered it.
Dr. Fantry was friendly and professional. She listened and explained treatment options well. I would highly recommend her. Dr. Fantry was also cute as hell!
I had a follow up for a crush injury. Doc explained everything that I had questions about. Between the Doctors and the PA I had some of the best care that I have ever had!
Wait was on time, no delay. Kristen and her nurse were very professional, had xrays done before seeing her, diagnosed problem, did the procedure very timely. Everything was done professionally, timely and making sure that the patient feels better. Kristen diagnosed the problem quickly and was able to complete the process with as little pain as possible and my knee feels much better
Very knowledgeable and took the time to discuss my issues and was able to diagnose and treat accordingly. With proper treatment, I can now move my left arm with very little discomfort... very dramatic improvement.
My visit went smooth and all my concerns were attended to and my question were answered
From front desk, to AMAZING Doctor, awesome Annette, hospital and nurses and surgery experience. Went extremely well! Still working on results through PT. But, had this surgery on my other shoulder with another doctor which I thought was great but this experience has topped that!
Dr Kimmel was very knowledgable about my condition, and gave me a good recommendation how to proceed with my knee issue.
Professional and pretty prompt. Nice staff. I felt Dr. wasserlauf took time with the appointment. X-ray tech was good. [Single best thing is...] Relief from pain.
I appreciate how I am spoken too and treated. Timely. I work a very tight schedule and appreciate that I am seen at my scheduled time.
Appointment was on schedule. Very efficient and painless.
short wait, courteous staff, Doctor spent amply time with me answering all of my questions.
[Single best thing is...] My knee no longer hurts. Because I didn't have to wait a long time for the Doctor to come in.
I received relief from the treatment. It was just dialogue between myself and the PA-C.
Friendly, professional procedure. [Single best thing is...] Mr. Katz is especially proficient giving the shot in the knee. Don't even feel it.
Dr. Bissell is an excellent physician with a kind and caring bedside manner. [Single best thing is...] It was a follow up visit and I'm getting better with following Dr Bissell's plan.
Efficient, friendly service [Single best thing is...] Doctor's approach
Every member of the team that I met with was attentive, caring & professional
Dr. Ruark took the time to explain what was found on the MRI and how we would treat it. He also gave me a good idea as to what I could expect the days right after the surgery. Very thorough. The treatment from both Dr Ruark and the staff at the surgery center was outstanding. The focus on how I was doing before and after was outstanding. The level of concern for my well being was obvious. I was always in my comfort zone.
Friendly staff, knowledgeable and professional. [Single best thing is...] The thought of being able to walk on my foot soon
The fact that Dr. Scott Bissell is open to working with other doctors and Physical therapy to figure out the issue. He is sensitive to the issue.
Dr. Bissell has been taking care of my OA knees for >10 years now. I have been very pleased with the care I have received. Dr. Bissell gives me a generous time to ask questions and explains his philosophies of care needs with great clarity, always considering my views and ideas. I am thankful to him that my knees continue functioning fairly well. I have been able to postpone my total knee surgery this far and hopefully for many years to come.
Cortisone shot in shoulder////and she is a Master at that procedure.! Also order written for 6 more weeks of therapy on my shoulder...Think that will be a good decision. Going forward!! [Single best thing is...] Range of motion, some increase in strength, (continue to work on strength) and lots less pain, and "twinging" and Ouch moments.
Very short wait. All staff very professional. On time and on point.
Dr. explained what would be the best treatment for my knee which was to get a cortisone shot.
Treated very professional, and got into appointment on time
The explanation of what was done for my surgery with discussion of accompanying photos and Dr. Bissell's demeanor. [Single best thing is...] The minimal scaring and the fact that the surgery looks like it will be successful.
Everyone was extremely knowledgeable and caring. This outstanding patient experience started when I booked the appointment over the phone, and carried though all the way to me leaving the appointment. Dr. Berkowitz took the time to explain the prognosis in detail. My concerns are at ease and I feel very confident and comfortable knowing that I have chosen an excellent physician group.
Found out the problem and relieved the pain. Left the office with decreased pain.
Kind, courteous employees all the way around--from the receptionists, to the X-ray technician, to Josh. I could not have been more pleased.
Kris was very helpful. She was honest about my options for the severe arthritis in my shoulders, presented information in an understandable way and was able to help me get the temporary relief I needed for travel.
Friendly, professional, and very knowledgeable. Dr Fantry was very educated in my past procedures, and made me feel confident in her.
Dr. Bissell is tremendous. Explains everything very well.
Staff were cordial and friendly. The procedure was painless.
I met the surgeon for the first time. He was calm, explained the problem, explained the upcoming surgery, answered all my questions. I felt very comfortable with him and I developed a trust just after the first visit.
I'm looking forward to a pain free hip, also the scar is minimal. Love the staff as they are very helpful. Love Dr. Ruark, he is very down to earth and a great surgeon.
Doctor showed me X-ray of my injury, and explained how I would be treated.
Agreed with course of how to try to solve problem
It worked!! I got an appointment right away, and was 100% satisfied with my results
My appointment with Dr. Ruark went very well. I was seen promptly. Dr. Ruark answered all my questions. He has a very pleasant and kind "bedside manner!" I am very happy and pleased with my successful hip replacement and my quick recovery thanks to the expertise and skill of Dr. Ruark.
[Single best thing is...] It came out amazing!!!! Everyone is always pleasant and informative
Consideration of my pain. Personal interest...excellent care in every way.
Not a clear treatment plan No follow-up booked I guess I just call after the MRI
The examination was very thorough and my issues were discussed and a plan of action was intiated. I like that Dr Bissell spent his time examining and addressing me while his assistant transcribed the notes. He showed me the xrays and explained what was going on with my hip. I was very impressed with the exit package I received when I checked out.
Dr. Bissell always spends a good amount of time with me. He's ready to answer questions. He's patient and doesn't come off as rushed. And he's quite personable. Kudos!
DR. Wasserlauf is the best. Caring, thoughtful, smart. My 8 year old daughter was in the best hands and I had the utmost confidence in every decision that was made. She's back to running free pain free! We got results. She feels great!
I hurt a finger and he helped me with it. Resolution complete
I found Dr. Katz to be very personable and he put me at ease. After reviewing the MRI of my shoulder, he took the time to explain my shoulder issue in detail and recommended what further action should take place.
DR. Kruger was kind and compassionate. He lets you know exactly what is going on and guides you how to proceed. He looks you eye to eye and gives his honest recommendation. I felt very comfortable Dr Kruger and treated me as patient with that was in horrible pain from scaitica herniated disc. I had severe sciatica pain starting from my lower back to calf and down to my foot. I could not walk more than 10 minutes with this pain and had to rest each and every time. I had a huge herniation on L4/L5 that almost closed my spinal cord. He is an amazing doctor and I thank each day for giving my walking back. This is the day after surgery and I am walking with no problem and my limping went away and I am walking straight and good posture. I am only taking Tylenol and that is all I need. My son came along with me and he said Dr Kruger was an excellent doctor and he was impressed with Dr. Kruger's style, and truthfulness. He is a very talented doctor and way up on the charts with knowledge and expertise. Saint Francis has a wonderful doctor on their team. Dr Kruger got me walking again, I could not walk for three months and fixed me up. now i can walk all over now. God Bless Him.
I found that when I met with Marci that she actually really listened to me. I was so frustrated because I'm in so much pain from a work related incident. She was very knowledgeable and made me feel like she cared. I can say in all honesty that because of her I will be coming back. We have a plan to help my back and I am confident that they can help. I can't thank her enough and I hope she gets to read this because she is an asset to your organization. [patient name]
I did not have to wait long, and the PA-C I seen was very thorough. I was given an MRI right away
Dr Berkowitz really took the time to explain to me my options in a way I understood.
All staff I have interacted with have been very professional - they have treated me with respect and have thoroughly explained their findings and the recommended treatment plan.
No wait time - Annette is a pleasure to work with ! Dr. Kimmel takes his time, and explains everything clearly to you -
The office staff was pleasant. I was taken into the exam room at the appointed time. All the support staff were friendly and helpful. Dr. Bissell saw me promptly, spent an appropriate amount of time examining me, explained the needed diagnostic procedures and then what the next steps would be.
Christine was very professional and explained everything very well to me. DR. Wasserlauff did a excellent job on my shoulder surgery
Everything was done in an orderly fashion and very professional. I finally got to the root of the problem
Dr. Bissell always explains the present situation to me in terms that I fully understand. Not to mention what a terrific surgeon he is because of prior surgery I had with him. Dr Bissell explained the next step I should follow in the process of treating my injury.
The injection was nice and very little discomfort.
Great team. No real wait after processing. I was giving my options in an understandable way. I still have a week to go before I follow up and I still have issues with my shoulder. But I don't think that has anything to do with a bad diagnosis.
Dr Kruger took the time with me to go over another way of treatment for me. Also giving me suggestions to follow to help me feel better.
Staff is great! My shoulder still has considerable pain. I believe steroid helped some with inflammation but the severe pain during certain movements hasn't decreased.
Dr wasserlauf was very professional and made me feel very comfortable the morning of my surgery. Explained everything in detail. Even called post op day 1 to see how I was feeling and if I had any questions.
Not a long wait, very professional . The Xray tech was very detailed and explained the procedure thoroughly. Brian was the best, also very professional and detailed. [Single best thing is...] Pain relief
Dr. Ruark listens and makes wonderful observations. I like his style ... makes one feel comfortable. Recommended MRI of my back.
Timely, all the questions asked where explained, all staff very nice.
Stacy is very professional and knows what she is doing. Less pain overall
My visit was very uncomfortable. She downplayed my pain by saying your young. Also, asking me: why did I obtain a lawyer?
Dr Kruger showed me my MRI and explained what type of surgery I would need to correct my lower back problem he and his staff were very helpful with my questions
Zero wait time. Dr. Kimmel is always thorough, direct, answered all my questions and concerns with clarity and compassion. Single best thing is knowing I'm in great hands when Dr. Kimmel performs my surgery.
Dr. Wasserlauf was awesome. He made me feel at ease and was able to tell me the issue with my shoulder. He was very empathetic. I am looking forward to my next follow up appointment. [Single best thing is...] Dr. Wasserlauf was very knowledgeable.
I made the appt with Dr Kimmel and was not told it would be with the PA. While I don't have a problem seeing the PA you might want to tell patients they aren't actually seeing the doctor but are seeing the PA
Dr. Bissell spent a good deal of time preparing us for my upcoming surgery, answering all our questions.
Staff was friendly and welcoming. Dr's personal staff was knowledgeable and informative. Dr was patient, well spoken and kind. The single best thing was having the procedure done as soon as possible after the injury.
I met Dr. Ruark and was very impressed with him. He explained things very clearly and I was comfortable with him.
Dr. Kimmel was very informative and straight to the point in how to deal and treat the issue.
Dr. Wasserlauf is an excellent doctor. Very Thorough and Informative. Took his time, explained things well, and answered questions.
Brian is very patient. He explains everything I ask about. He is very gentle. He's had to drain fluid in my knee.
Finally getting some answers as to why this is happening. I have been having this issue for over 2 years & I'm finally getting some answers. Not to mention the staff is honest. There was no BS. I really appreciated that
Doctor W was very patient and explained everything to me. He took his time even though he had no scribe that day and was running behind.
Dr Wasserlauf spent time explaining what was wrong with my shoulder and answered all the questions that I had during that appointment.
Pain relief! Dr Bissell's explanation of condition. Most of the paperwork had been mailed to me so there weren't reams of forms to fill out prior to being seen. Dr. Bissell had previously cared for me for an injury so I felt comfortable and confident seeing him again. I very much appreciate that he has an assistant entering the details of the visit into the computer so I feel that he is fully attending to my issue and concerns.
I felt an immediate trust with Marci and knew she would give me the best advice possible. The staff was extremely friendly. Marci was exceptional at explaining everything and addressing my concerns.
I was able to get the diagnosis of my knee issue during my visit, a prescription to help minimize the pain, and other suggestions that would help my knee condition. The doctor and staff was friendly and professional.
Professionalism. I was very pleased and like Dr
Received an exam by experienced doctor and provided with treatment plan.
Seeing the xray showing my exact issue. The staff made me feel welcome and relaxed. They explained what every step entailed.
Very little wait time. Mr. Harris was fantastic!
Waiting time was minimal; Dr. Bissell was very helpful, answered all my questions and suggested avenues of treatment.
Dr Bissel listened and spent the time necessary to explain and recommend.
Professional efficient organization, amazing doctor Elimination of pain
Kristen made me feel she was sincerely concerned with the progress of healing and made sure I understood the home therapy I was to follow. She gave me a prescription for therapy if I felt I needed it. I needed to call her with any concerns or questions I have. She takes the time to listen to your questions and concerns. Having X-rays and knowing my ankle wasn't fractured.
No resolution to bone spur pain, referred me to another PA in the office. Wanted cortisone injection, was told the procedure was very painful and might not help. Told to continue to take Aleve.
Alaina has a wonderful way with patients, she is very caring.
No wait, we met st the appointment time, procedure was well explained
she new what she was doing and I got a knee brace to see if that helps out. she new things that were already done we gave it one more try to see if it would work
His honesty. I went fir a second opinion and I was pleased with the foctor
Although the imparted information wasn't considered good, Dr Kruger was forthright in the diagnosis.
Appointment was scheduled quickly. Wait time was minimal. Staff was courteous and knowledgable.
Dr answered all my concerns looking forward to seeing him again He relived pain in leg with a corzone shot
Dr Wasserlauf, took his time to review my sons records/film and provide us with details of whats he is experiencing in terms that we understood. I like the Dr. bedside manner. Its important for us that everyone feels comfortable.
The staff is awesome, great people, great care giving! No single thing, all was exceptional.
Films reviewed all options presented and treatment plan agreed upon by provider and muself. Efficiency of all members of the team.
Professional service Less pain
Everything was fine. The doctor was very professional and the location was great.
dr kruger found my problem with my leg feeling poorly ya
Thought Dr. Ruark was direct and detailed about my upcoming procedure and why it was a good idea to get this done now. He could relate to my physical issues.
The doctor was extremely thorough and explained things very well I had no pain
Dr. Bissell is an extremely kind and skilled surgeon. He puts you at ease and alleviates any worries you may have. The success of the surgery and getting my life back.
Dr. Bissell genuinely cares about his patients and takes the time needed to listen and answer their concerns. He makes you feel like a patient not just another number. I am extremely happy he was recommended. Dr Bissell always keeps the patient's comfort in mind while treating them.
The Doctor did a great job. He took an X-Ray of left shoulder. Explained what what issue was and recommended therapy for 3 month. The therapy has really helped.
Treating arthritis in my thumbs. We talked about the options available to me and decided to stick with the least option. Saving other options for when it gets worse. Doctor and I were in complete agreement.
The team was very professional and thorough
Dr was frank and honest with me. Spent time to explain options.
It worked! Pain is gone. Amazing! Everyone was pleasant, efficient and welcoming. Extremely positive experience.
Mr. Katz listened to all I had to explain and responded to my concerns. He clearly explained the future procedures and reassured me that narcotics were not used except after surgery. He also made the point that it is important to listen to his patients. I really needed to hear that.
Everyone is friendly and helpful . The surgery worked. Took away tingling and numbness.
Within two days the pain lessened enough that I could walk with less pain. Not far but around the house
I received treatment for pain in my knee and it relieved my pain.
I waited about 10 minutes and I was the first patient of the day. The PA and her medical assistant are excellent. Front reception staff could use some customer service training.
Wonderful highly professional knowledgeable and experienced, very caring, attentive and effective doctor. Great friendly and professional office workers and receptionists. No lines and minimal waiting though enough time for every patient. Highly recommend this office and Dr. Wasserlauf!
I am a visual learner so I asked to have my x rays displayed. It helped me to better understand the surgery I will need to have. Was disappointed not to see Dr. Kruger himself, however his PA spent considerable time with me to try to explain the surgeries I will need.
I was seen on time and was very comfortable with Alaina Miele's care. I received a cortisone shot, with the hope that it would alleviate most or some of the discomfort in my left upper arm. The shot did not provide any discernible relief of arm pain, but I was also referred to physical therapy, and am hopeful for those results.
Dr. Bissell and the entire staff are nice, friendly and very professional. It is a pleasure to visit the office.
Very Professional and answered all my questions
Professional and efficient care Very thorough with x-ray's and recommendations
The service was good and the specialist was excellent and answer all my questions
Great service, great PA, and great cast application! Helped me exactly with what I needed!
Staff and doctor were professional and courteous.
I was pleased with dr berkowitz and all the other staff in the office
Well organized. Very little waiting. Doctor did a good job explaining issues.
Satisfied with doctor's post op follow up visit
I was treated with compassion and courtesy by the entire staff throughout my visit The single best thing about treatment results was the opportunity to live life pain free again
From my first interaction with the front desk staff, to the medical assistant, nurse and the doctor, I was treated with professionalism and kindness. I was able to get a cortisone shot that day, which surprised me. I really thought I was going to come for an other appointment. This sped up my recovery and saved me time.
People were courteous and seemed very competent.
Michael makes my visit convenient and easily managed. He's patient, attentive and overall the best. Thank you for great services.
Doctor was very informative in explaining my situation, did not rush me out the door, enjoyed talking to him.
Nice flow, limited waiting time. Dr W listens and is thorough. I liked his approach Non-invasive "simple" solutions to try with a clear flollow up path
I had my staples removed. All my questions were answered completely and intelligently. X-ray showed no damage to new hip.
Took time with me as a person to understand my pain. Did not push invasive procedures or medications.
It was recommended that I go see another specialist with my MRI disc
Ladies at window we're very pleasant. Dr. Was able to explain in detail what the entire procedure will be. Took the time to assure all my concerns were met.
Short wait time I was experiencing pain in my hip - short wait time for the x-ray and under 2 hours for the entire visit
It worked like clockwork--everyone worked as a team from pre-op to post-op. Office staff very pleasant, organized and helpful. Dr. Bissel is exceptional! He listens well and is very thorough in explaining and answering questions or addressing concerns you may have. He is caring and doesn't "rush" you. I had knee replacement surgery and I am very pleased with the results!
I was there for a followup on a previous injury to remove bandaging. He was thorough and gave me followup instructions .
He listen to my needs and answered any questions I have.
Knowing that the problem was fixed, I got a long road ahead of me, but full confidence in the surgery procedure. I thought they listened then answered all my questions. They were honest and straightforward, and I felt comfortable. I think when it comes to wearing a sling the office staff, PA, and doctor should be on the same page. I was told I need to wear one all the time, then only in public so no one bangs into it, then lastly wear it all the time again.
Compassion and understanding Relief from long lasting knee pain
Very professional The shot helps me deal with the pain
Every person I had contact with were all pleasant and professional. The relief I felt in the care provided.
The staff is friendly and Dr Wasserlauf is attentive and listens to patient feedback.
Everyone was very nice and helpful. Dr Kimmel listened to my concerns and addressed them. The clinical coordinator was wonderful in getting me scheduled as soon as possible. The clinical coordinator put me in the schedule as soon as possible . I was in pain and she made sure I did not have to wait weeks for an appointment.
Prompt, thorough, gave me options so I could decide next steps. Efficiently referred me to pain specialist.
I have full mobility! Dr. Wasserlauf is very thorough and answered all of my questions.
Office accommodated my late arrival. PA answered my questions and concerns. PA not rushing me through the appointment.
Staff were friendly, engaging, knowledgeable. Staff took there time to explain things.
The staff, from the front desk to the provider, were kind, caring and competent.
Good people have always treated me very good. Every time
Professional, friendly, careful. Answered questions, Explained
Excellent care received by all at Dr. Kruger's office. Post op care excellent.
It amazes me that one little shot stopped the pain and it only took a few days to take effect. I had been in pain and not able to move my shoulder 100% for 6 months. During my first visit I had been provided a shot of cortisone in my shoulder because I was diagnosed with frozen shoulder. In a couple of days I had no pain where prior to that I had been in pain for 6 months. This was my follow-up visit and I told him I didn't have any pain. He had me do a series of movements with my arms and he advised that I still didn't have full range of motion which made sense. He provided that I should have physical therapy. I really didn't want to go to PT because I have before, about 20 years ago for my foot, and it never helped. But I went over and I set up appointments with the physical therapist across the hall from dr. Wasserlauf and they have actually been helping so I'm glad that I followed his advice and got the PT, I have a follow up scheduled in Aug. For him to reevaluate my range of motion.
Awesome staff. Very friendly. Especially Michelle, Karen and Jenn.
I liked that she explained things to me and that she took the time to listen. She was kind and efficient.
I found Dr. Kruger and Marci to be very caring and professional. They both realized that my level of pain was completely debilitating and took every possible step to remedy my pain as quickly as possible. I don't know how I could possibly ask for more. I am no longer in pain!
Dr. Ruark and his office staff are all welcoming and efficient.
Dr. Kruger is very frank about what to expect. A test is going to be done, and there will be a followup visit. Of course I am looking for relief from pain. I hope there is something that can be done to improve my pain level, and not from drugs
Brian was very nice easy to talk with. Everyone very poo professional and friendly.
I was looking for a back surgeon, Dr. Kruger was highly recommended to me by several people. Dr. Kruger was easy to talk to, has a great personality, was not rushed and answered all my questions. I have chosen him to do my surgery.
Progress with treatment of wound. Satisfied with services.
I was here to see Dr Kimmel , however the PA came in to give my cort. injection to me on my hip . I was ok with that. After, I realize it wasn't given in the area that was causing pain. I am still having issues, but not as bad so it did help a bit.
Marci is very pleasant - through- professional- listens- spends time with you- gives best advice-and she cares about her patients.
Dr. Bissell is an amazing doctor, takes great care of my knees. Highly recommended
The are polite fun professionals Patient first helpful informative and funny When the moment calls for it caring and concern number 1 Jay Kimmel and crew are awesome top shelf
The gel shots help my knee. The next day I was leaving for a two week vacation to Quebec and Montreal and I wanted to be able to walk around and the procedure made that possible with less pain. The visit was quick. I didn't have to wait longer than five minutes in the waiting room, and only a minute or two in the doctor's office. Everyone is very friendly. The PA answered my questions regarding the possibility for future knee surgery. While I appreciated his honesty ("it's definitely going to be a full knee replacement"), he also said it will be the most painful thing I will ever experience. I don't think that's a good thing to tell a patient. Now I never want to have it done.
I could not be more pleased with every aspect of my surgery following a major break of both my radius and ulna. I believe Dr. Berkowitz took the time and care during surgery to provide me with a good start on recovering the function in my hand and wrist. I also appreciate his use of the "SpongeBob" foam tower for post-op use to maintain elevation, as it allows me to sleep without discomfort or concern that my arm will fall out of an elevated position during sleep. My post-op office visits have been positive and very helpful, as Dr. B patiently answers all questions and gives excellent explanations of all that I want to understand in order to do my best to bring about maximum recovery. My husband and I have also been very impressed with his office staff, as everyone in the office is caring, positive and skilled in everything they do. I am grateful for such highly skilled and kind professionalism during such a difficult and painful experience.
Marci is wonderful to work with and very pleasant
She's a great Doctor and takes time with you.
Listening to my concerns. Not forcing me into a decision.
Attentive, thorough, friendly, encouraging.
Doctor Kimmel thoroughly explained my MRI and the procedure needed to repair my ACL.
I liked Mr. Katz' attitude and he was prepared to see me. He assured me that I would be taken care of by his office.
Brian was honest and said my knee was more complicated than most and they referred me to Dr. [name] in Pittsfield,Ma.
She was knowledgeable, very friendly, and saw me right away.
Marci got me in quickly x rayed and met with me. She spent time explaining everything to me.
Was in alot of pain had to wait 2 weeklfor appointment and another 2 weeks for follow up would be nice if had emergency surgery
Since this was an assessment and recommendations for treatments - I actually did not have a procedure or treatment done with this visit. All office professionals were courteous and genuinely concerned for my care.
everything was explained in detail.
Dr. Bissell explains things very well. Kristen gave me a cortisone shot in my left knee. It really helped with the pain. Kristen recommended PT and that really helped. I have arthritis in my knees and throughout my body. I will never be pain free, but it's manageable right night.
Josh Miles, PA for Dr. Kruger in the Bloomfield Walk-in facility, was thorough and kind, and he explained everything so that I could easily understand what had, indeed, happened, and how treatment would proceed from that point. Josh Miles attentiveness and ability to explain to me that which had transpired and what treatment he was recommending going forward.
I had all of my pre-op questions answered quickly and that helped me make an informed decision for surgery.
seen in timely manner,after exam everything explained in detail and what next had to be done.what treatments that could be done and his recomadations.
Very Professional, pleasant staff and the treatment was fast and easy and very affective
Dr Kruger and his staff are experts in their field and although Dr Kruger did not believe that my condition was surgical, he offered advice that has been helpful. His PA Marci, gave me a referral to Intergrated Medicine at St Francis Hospital, which has been extremely helpful! Thank you!
There was no wait and all the staff eas very happy
I felt the doctor truly listened to my concerns, complaints, etc. I think having the scribes is an excellent addition so the doctor can really spend time with the patient.
Marcie was great. I have been treated by Dr Bissell in the past but had a foot issue. She was professional, discussed treatment option as well as therapy. Plus nice that XRays are available on location.
I MADE PLANS FOR A KNEE REPLACEMENT........IN THE MEANTIME HAD CORTISONE SHOTS IN BOTH KNEES TO RELIEF SOME OF THE DISCOMFORT. I SPOKE TO THE DR. ABOUT MY ISSUES AND WE DISCUSSED MY OPTIONS.
The cortisone shot helped my shoulder pain immediately, unfortunately it didn't last long. Brian was friendly, courteous, thorough and explained the issue to me. Made me laugh. Made the pt feel very comfortable
The PA was wonderful but when I made the appointment I was under the impression that I was seeing Dr. Kimmel.
Yes very good experience and would use them again. Josh was great addressing problem Got rid of infection !
Efficient, compete, friendly service Didn't hurt like I expected
Everyone was pleasant and informative. Very well organized and communication clear.
Fast and fracture confirmed and explanation by Marcie.
everyone is friendly and explains things to you
She took care of my situation and send me tl take PT fast. I will see her soon
Courteous, caring. Thoughtful. Did not feel rushed. Felt confident in competence of providers.
The office staff, nursing staff, x-ray and Dr. Kimmel were very friendly. I left understanding the injury my son had and the treatment plan. The staff was so very nice
I had a consultation with Dr. Kruger. He was very easy to talk with and gave us all the time to answer questions and helps us better understand what options I had about may condition. I will see him again.
On this visit i was able to get PT which i really needed, i think the doctor listen to what i was saying regarding the pain i was having. A X-ray was taken , that showed me what was happening the reason i was having pain./ Medication was provided to help me deal with the pain.
Did not have to wait long at all and everyone was very friendly. I was pleasantly surprised that the x-ray was taken and read so very fast. Right then and there!
I've had shoulder injections before at other locations and it was so much better here. I hardly felt it. So pleased! It was quick and painfree! Very curtious staff!
Great interaction with my daughter and very thorough exam.
Everything I could think of was discussed and handled right away. First I saw Aliana to discuss options for my pain, Surgery was recommended. Dr. Kimmel came in next and discussed the surgery with me. I loved the fact the everything was taken care of right then and there. (Appointment for surgery, fitting for sling and ice pack, everything I could think of was discussed and handled right away)
I entered knowing nothing about my options. Dr Wasserlauf took pictures and explained the results. He was easy to talk with, did not rush the interview, and included some humor in the meeting, which was unexpected.
X-rays showed the cause of the foot pain. A large bone spur on my right big toe.
I was pleased when the practice could access my x-ray from a few months back. The PA was able to make an accurate assessment without repeating anything. and I was able to be treated promptly.
nice guy.....easy to talk to...obviously knows his stuff and has a nice presentation.... he's good and down to earth......addressed the shoulder and we got talking.....forgot to address the neck issue....
Having Dr. Bissell's insight and opinion on what is going on with my particular issue. I trust him. The office is run well. The staff are friendly and professional. Dr. Bissell was fantastic as ever--he listens, and he provides excellent feedback.
Extremely long wait time, lack of communication from staff & doctor.
The experience surpassed my expectations. I was able to see the Dr. that I was referred to the same day as my referral. In & out in less than an hour.
provided a clear explaination of the cause and solution to the problem
Team is extremely friendly. Seen in a very timely manner
The doctor came in briefly and didn't really explain anything.
Office staff as well the doctor were very helpful and welcoming
The P.A. who attended to me was first-rate.
good overall. fast and efficient
Dr. was very helpful in locating my problem.
This was my first time meeting Brian Katz. He was friendly and skilled. He listened to my concerns and explained things clearly. In the past, I had met with Dr. Ruark; Brian had a lot to live up to, and he more than met that standard.
I have been going there for a long time & I like the Doctors there & I like what they do & I like what they hade to say to me about my options for my back
Still waiting for results: referral to another PA was needed. Once I got to see her, she seemed to be focused on my situation and possible problem.
Love Dr Kimmel, waiting time was minimal, everyone is professional and personable. Pleasant experience
Having in-hoiuse x-ray capability. The professional manner and promptness of visit.
Pain is greatly diminished. My has were answered and my needs were met.
Fairly painless procedure. Received prompt efficient care.and good interaction with provider.
Pain has subsided. It was thorough visit and the situation was diagnosed and treated.
The med she prescribed and the cortisone shot worked beautifully! Alaina was great! Told us everything we needed to know and has a very nice personality!
Corrective action was decided upon and taken very quickly. I was a little concerned that a surgeon would immediately recommend surgery. That did not happen. I was simply given an injection, told to wait 2 weeks, and return if the problem continued. It has not been 2 weeks yet, but the problem seems to have gone away
Dr Ruark is already noted as a wonderful surgeon and no I know he is also personable. Office was efficient and ran on time
MARCI WAS ATTENTIE, PATIENT, CARING AND PROFESSINAL.
Brian spent time with me and explained to me what the problem was. He gave me great options.
Dr. Took time to explain why I was having pain and way to treat it. Cortisone shot and removing fluid from my knee.
The receptionist was friendly and efficient. The PA was great. The doctor was great. The procedure was done professionally and with a very good explanation, and the pain is very much lessened in my hand.
Doctor patiently explained the procedure thoroughly. Would return! Became pain free a few days after appointment.
Dr. Wasserlauf was very patient and took the time to listen to my symptoms and give Advice as needed. It did not feel rushed at all.
Informative and painless. Very quick response for an appointment
Feeling better with a successful surgery. Dr. Kimmel's knowledge and compassion.
It being an urgent care facility, I was able to walk in and get advice, x ray etc. The PA (Nathan) was knowledgeable, polite and not hurried and I felt well looked after. This was so much better than going to a hospital ER and waiting for hours or waiting three weeks for an office visit with a specialist. Getting a followup appointment with the surgeon after PT visits seemed like a very good idea and a nice check up on my treatment. I have recommended the facility to several friends in case they ever need treatment of this kind.
The advice was to continue what I was doing to alleviate the pain associated with a compressive fracture and enhance cure. Very thorough evaluation of my condition. Sound advice on treating it,
Brian is always cheerful and pleasant (which is an art in and of itself on some days) - I look forward to the treatment of course, but I thoroughly look forward to seeing everyone - great team! When you first walk into the office, there is, as crazy as it sounds, a calm feeling of relaxation - Debbie, Jennifer & Kelly always great you with a good morning/afternoon and more importantly with a smile - they are always pleasant, asking how you are, and extremely professional.
Brian took the time needed and was very thorough
very careing staff. TREATED VERY WELL BY ALL STAFF
New what had to be done. And explained it to me
Staff is A plus. Injection in the knee was pain free. Couldn't be more pleased
Very satisfied. Dr Ruark did previous surgeries and was very pleased with professionalism and his staff.
Good conversation. Yes! My appointment was at 3:30PM and I was in and out before 4PM
Dr Kruger was very professional and customer friendly. After my examination he asked if there were any questions or concerns. He shows that he cares for his patients and not just for money. To me I felt reassured as a patient.
Good Personality and listened to my symptoms.
Was nervous about going. Once I got there everyone make me feel welcomed and comfortable. Thank you
Very polite,quick & confertable No treatment I was referred to a different doctor.
After I had an x-ray of my ankle which was fused, Marci commented on the success of the procedure and said it was not necessary to return for a 1 year review.
I dealt with several members of the Staff and all were very pleasant and accommodating. Haven't had the surgery yet but was pleased that they did the necessary x-rays in their office at the time of my first visit--I did not have to come back or go elsewhere to have the x-rays done.
I'm happy that I was given two options for treatment of a pseudo-jones fracture and was quickly referred for a bone stimulator appointment
I feel that Brian was able to answer all of my questions and made me feel very comfortable with any questions I had answered to the best of his ability which was more than I've gotten in the past and I'm looking forward to working with him and the surgeon moving forward.
Dr Kruger was the worst, most rude, condescending Dr I've ever encountered. He also belittled his PA in front of me by letting me know "she's new" when she didn't do a particular test on my leg. He didn't listen to anything I told him, interrupted me and basically insinuated there's nothing wrong with me and I've wasted his time. He was aggressive in asking me when the symptoms started and when I didn't answer to his satisfaction, he slumped his head into his hands. I'll never return to him and will tell everyone about his unprofessional awful bedside manner.
The care provided by PA-C Cookson was outstanding. However, the initial front receptionist was not welcoming and reassuring. She made me feel like i was asking her for a favor to check me in. Good new! I got to remove the CAM.
The doctor showed a caring disposition and took the time to explain my upcoming procedure (repair of a rotater-cuff) using the images of an MRI.
I respect Dr. Kimmel. He's good man. Good staff.
prompt use of time..small window of wait time to be called in. Staff was friendly and welcoming..Dr Wasserlauf was thorough and answered all questions thoroughly and patiently. Doctor Wesserlauf!
The doctor didn't show me, and go over my X-ray's with me. I expected the Doctor to go over my X-ray's with me so I would understand my medical problem, and understand the condition of the Discs in my back and why I had so much pain. But, Now, in order to get a proper diagnosis I need to see another Orthopedic Doctor.
I was real happy with all the help and polite attencion giving to me on my visit. Thank you. Every one was polite and understanding. Thank you
I did not have to wait the usual hour like other doctors offices. You also get results quicker regarding your problems. Very efficient place!
Overbooking had to wait too long for my appointment
Kristin is professional and very knowledgeable. She conferred with Dr. Bissell in regard to a question and works closely with him. I felt like I got "listened to" and cared for well.
The staff is extremely friendly and easy going. They make you very comfortable during each visit!
Dr. Berkowicz made informed decisions and treated Kamrin with respect, showed him the x-ray, explained to his Grandma where the breaks were and what treatment was to be used. Explained how he should care for his arm, what he could do and not do and when to come back. The physicians assistant was amazing too. She explained step by step what was going to be done and treated [patient name] like an intelligent person, not just a kid. Everyone was supportive, kind, professional and interested in [patient name]'s care. It was such a positive experience for him. It really helped him not be so nervous.
Yes, overall I was satisfied. The Physician Assistant gave me great care .
Overall it was good. Staff and Dr. very friendly. Slight mix up on the MRI.
We have had only great experiences with Kristen Overton and Dr Waserlauf. Our other daughter Ashley was a patient also. We have referred 2 other Family members to this office with the same great experiences. All of us live a hour away and have other choices for who we can see for orthopedic medicine. We feel this office and staff are the best in the business and will continue to use there services as needed. We are never rushed and all questions are answered.
PA diagnosed the problem with my leg in minutes and quickly started treatment. PA toke time to listen to my simytoms and what happened maybe to cause them.
He is very kind and thoughtful and answers any questions I have througoughly
She was very sweet and nice. Very smart and intelligent in diagnosing my problem.
Dr. Bissell x-rayed and physically examined my knee. I Found him to be thorough, interested and warm.His prescribed course of action has helped.
I answered this question already.
He was direct and to the point in his explanation of my pain
Was walkin. Very professional and timely.
The doctor performed a thorough examination and explained in detail what the problem was and next steps available.
The care shown. I feel satisfied with advice given
Took his time to explain things to me about my injury
Felt like I was in good hands. Satisfied with analysis of xrays
Knowledge and manner was great. Was straight forward with diagnosis.
Always have time to talk things over with me.
Positive, friendly attitude. Problem taken care of.
Because there was not a real resolution
Quick and painless although I don't think it was effective at the first try. I might need another cortisone shot the pain is still there. Aliana was very good at administering the shot no pain whatsoever.
Overall staff courtesy. Prompt, pleasant and thorough
Marci is wonderful and very knowledgeable. She never makes me feel as if she is rushed and takes the time to discuss things and answer all my questions.
He was very kind, and smart. Spoke from his own experience as well as his knowledge. Very personable.
Dr. Wasserlauf was kind, knowledgeable and focused during my appointment. Not needing to have surgery was the best news.
Very caring, informative and professional Helped alleviate pain.
Dr. Bissell is a great doctor and a great person!
The staff was very informative regarding treatment options. Great experience!
The treatment I am receiving is a three part treatment - once weekly for three weeks. I have had two treatments for pain / stiffness in my knees and they have not as yet reduced the pain. It may be too soon to expect results so I'm waiting - hopefully that the gel / treatment will be effective.
professional, courteous staff. Check in process was easy. Xrays and review of xrays was immediate.
The staff always takes time to explain my condition and the reason for upcoming tests.
As a new patient and future knee replacement patient, I was impressed with the friendliness of the office staff. Brian Katz was extremely helpful and knowledgable about the knee replacement process and procedure. He answered as many questions as I could ask. He spent as much time with me as I needed to understand all the information he gave me.
The Doctor know what he was doing . The doctor read the xray did the best thing i need more rest on my knee.
Having the ability to combine what could have been two visits into one. I came in the office in pain and left feeling like I could move again.
The single best thing? It's over. Seriously, no complications, appointments and tests moved as needed, all contributed to getting through it sooner than I thought it would be over.
I seemed to advance very quickly in the recovery and rehab. Dr. Ruark did a very good job.
Yes, my knee was examined by the PA. He asked if anything was troubling me about the replacement knee, i said no, he said it looked fine and we concluded our visit with a visit set for next year.
Because I was treated with concern and respect.
He was very informative & made me feel comfortable about having the surgery.
Success of surgery. Speed at which it was approved.
Ms. Overton was very personable and knowledgeable of my condition. She asked what I thought were insightful questions to assess my progress.
Brian was helpful in explaining my options Treatment did not work so I went back to discuss my options and was given a surgery date the next day.
Both Dr Kimmel and his PA were very knowledgeable and I felt they spent the right amount of time assessing my knee injury and reviewing options for treatment.
I really liked Dr Ruark. All business, yet wiling to pause and answer my questions.
I still have pain when I walk, and was told that if it continues, I will likely need surgery. However, since Dr. Kabbash left, there is no surgeon in the practice for my problem. I will have to start all over at another practice.
no issues from setting up first visit and all follow ups.
Alaina is a very nice person and made my visit very comfortable. She listens to you as long as you want to talk.
Dr. Kimmel has a very pleasant bedside manner and is very thorough in his exam. Being able to get an x-ray gave me the reassurance I needed to know that my fall did not cause any major physical damage.
Because the receptionist and all the front end staff were very pleasant to deal with. As a past medical receptionist myself, it was very nice experience both at check in and check out. Dr. Katz was informative regarding my frozen shoulder and gave me a cortisone shot easily and with no pain. I went for physical therpy
My previous comment was related to Dr. Kruger. I am very satisfied with the PA and other staff members.
Appointment made rather quickly. Arrived at the office a couple minutes before the appointment time to complete paperwork. Only had to wait a couple of minutes and then was brought into a room. I was x-rayed, briefly saw Dr. Kimmel, then was taken care of by a PA. Discussed my knee and given a cortisone shot. All done one after the other. Very good service! Cortisone shot helped with the pain and tightness in the knee.
Was seen promptly, Dr. Kimmel seems like a caring Dr.
Professional highly skilled performance with a caring and personal demeanor.
they got my son in very quickly and very knowledgable
Dr. wasserloff is gentle caring and very patient. The care of the entire staff
Brian is very gentle and explains everything clearly. Pain is virtually gone.
The Dr. went into understandable detail of what happened, what the next steps would be and the estimated recovery time. Results from the ex-rays and the exam from the Dr. showed I did not have to have surgery. A cast was applied and I was off!
Kristin Overton listened to my concerns and explained my treatment.
He took time to listen to what I was saying and presented a diagnosis and treatment options. I felt like I had a say in the path forward.
I didn't feel rushed and have total confidence with Dr. Wasserlauf having had previous surgeries with him. Everyone at the desk were very nice and professional. Dr. Wasserlauf gave a great cortisone injection. Total confidence with him.
pain diminished BK put me at ease and addressed comfort
I wasn't treated completely and despite the pain I continued to explain every follow up, they continued to disregard it and tovthis day I'm still in pain.
They are quick to see me, and easy to communicate with. Everyone has been extremely helpful in reassuring me that my ankle is healing well post-op and that minor annoyances I feel are normal.
explained everything and the doctor had a super assistant
Conservative approach Full disclosure Thorough exam Very calming demeanor
Dr. Kimmel is the best orthopedic doctor in CT. He has done surgery on me in the past and My results were superior. I trust him. My visit was clear in what my instructions were before surgery.
My surgery went well and my doctor's office was very efficient when corresponding with my job's HR dept. and my insurance company in regards to the paperwork. The last thing I needed was to be in pain and worrying getting paperwork to those offices. All of the receptionist that I have met were very warm and pleasant. I am now 90% pain free and I'm gradually regaining my motion and dexterity back.
Well done, well explained and it was a great service especially at the surgery center. One of the best doctor.
I have been to both the Hartford and Enfield offices and have found all the staff to be very professional and helpful. I have had an unfortunate experience with health issues in the past 2 years, seeking help from Drs. Kimmel, Kruger, and Berkowitz. I found all of the Doctors were very knowledgable, professional, and helpful in treating my injuries. I don't think I could've had a better experience.
Very helpful and knowledgeable and funny, too
I was highly satisfied with the results because I was able to continue working without complications.
Dr Kruger listened and responded to my concerns.
The office staff is very welcoming. Dr Ruark has an excellent bedside manner.
He was very compassionate and took the time to show me my x-rays and explain what needed to be done.
I felt very Confident with him It was ALL Good
Procedure went smoothly. No complications
Yes Pain level was kept at a minimum level.
What the doctor wanted for results was great
Took care of the problem Professional doctor and staff
3rd operation in a year. Progress is slow as to be expected with pain still. No problems with any of the staff including the Dr. The radiant aching pain is gone.
Dr. Ruark is professional, knowledgeable and listened to what I was saying. He understood my concerns.
Informative. They have fit me into the schedule as needed.
Yes I was satisfied, they were friendly and they were ready to answer all my questions.
excellent surgeon straight to the point
Dr. Kruger and staffare committed to patient physical and emotional well being before and after the planned surgery.
Dr Berkowitz was friendly, actually a bit humorous and adept at diagnosing my problem. He was easy to talk to and paid attention to what I was saying. Some Dr's get caught up with the details of the computer input.
Everything was on the up and up. The office was veery helpful with short term disability forms.
I get relief from pain in my knees for some time. Dr. Ruark is always very compassionate and understanding.
Yes. Very professional and genuinely cared. All of them.
Knowledgeable, professional, great results. no complications with the actual surgery and recuperation. Have had surgery with this doctor before this operation.
The treatment results went well. My provider is nice and he is up front with what he's going to do to you during the procedure
The care taken was really appreciated. All appointments were relaxed and not hurried.
My main provider only saw me once or twice in all the times i went to the office. I stopped by to introduce myself once. The PA I did see were very good.
He knows what he is doing and I would trust him if I was ever in need of further surgery.
He explained xrays. Suggested possible causes and ways to hhelp
Very satisfied with the Doctors and how they treat me.
The atmosphere is always calm, clean, and happy
they where caring and didn't try and rush things surgery went well-hopefully it will work after therapy begins
Dr Kimmel repaired my right shoulder five years ago and it has been great ever since.....that is why I am back for my knee. Hopefully it all goes well.
He was very skilled. It was quick and successful.
The single best thing is just beginning. I am regaining the use of my arm. He has been honest, patient, and a good listener.
Convenient location. Very satisfied with doctor and staff. Surgery results were exactly as specified.
Quick recovery time and ability to walk without cane. Took care of the majority of expenes.
Minimum problems from having the surgery. Good results.
The ease of using the email exercises, this way I don't have the stress of trying to remember them.
The doctor and the office staff always treat me with care and respect, and address any questions or concerns that I may have.
Most of the time I'm in and out quickly
Setting aside his skills as a surgeon, I particularly like that he spends time explaining the issue, the options, and the course of treatment. I feel like I am partnering with him to obtain the best result possible.
Dr. Kimmel is a thorough physician that explains my options when we discuss my knee issues
Surgery scheduled for 2/14/18, so unable to respond at this juncture. See prior comments.
Dr Wasserlauf is very good - professional and extremely easy to understand -
I felt that my case received his full consideration and efforts. Fewer instances of discomfort
He was very good at explaining the procedure and performing the procedure
The fact that I am feeling so much better without the hip pain. I am an active, in shape 71 year old man and I can now do much more physically without pain, than I could just 8 months ago. Thanks Dr. Ruark. Outlined in previous pages.
Prompt service and satisfied with answers to my ?s
Went well and should reach results I want
It gave me back lost movement in my arm and shoulder and eliminated the pain in my shoulder that I've had for years. He is very caring.
Great doctor, kind, accommodating Pain is gone
I think I've covered this already. He is abrupt, rude at times and rushed. Example - When the doctor visited me the day after the surgery in the hospital, he asked right away if my legs were "good". I was shocked. Nothing felt good, certainly not my legs. I had just had lumbar fusion surgery and could hardly move in bed never mind walk without a nurse to hold on to. I didn't know what to say. I stumbled nervously and said I cant tell if my legs are better cuz everything hurt so much. He asked again, "Are your legs good?" I looked at him as if he was out of his mind and answered the best I could. Nothing was good. Then he asked again, the same question, "Are your legs good?" I said no, they don't seem to feel good at all. I was confused because he had told me prior to the surgery that it would take up to a year for my legs to be better. Then the day after surgery he kept asking me over and over if my legs were better.
He was informative, helpful, knowledgeable and easy to talk to.
I'm in less pain and getting more movement everyday.. Addressing my issues
Taking the time to explain everything to me
Dr Kimmel is superb he cares and is a fantastic surgeon. Because Dr Kimmel was very methodical and wanted only the best for me.
See previous comments. No more pain!
Dr Ruark is an excellent surgeon, who does a great job explaining the procedures and after care and is very easy to talk to. Both my hips replacements are perfect and has given me my active life back
He is very professional, nice and efficient.
The doc was great. I had an MRI ordered but I still haven't had the test. RAH scheduled me for test in avon and called me back a few days later saying the test was not schedulable at that location. I did not want to travel to another location so I called the office back to get the test scheduled elsewhere- been over 2 months and nothing.
He gave me hope that my condition can be corrected when another doctor didn't.
Took away all the horrible pain I had before the procedure. I'm now pain free
All pain is gone and I have full motion in my shoulder.
He seems capable, but needs improvement in communication and time management.
The Dr. Was attentive to my concerns and explained the surgery well. He took his time to answer my questions,
Dr. Kimmel treated me as a partner in my own healthcare when some doctor's have spoken down to me. I mean, it IS my body.
Attentive, thorough, instilled confidence in procedure and capability
Didn't feel my basic questions were answered
Friendly and took time to answer questions
Vien, porque desde que desperte de la anestecia, los tratamientos y las terapias se me hicieron bien satisfechos. Gracias a los medicos y al personal del hospital.
They were extremely helpful and knowledgeable. They were also very comforting with a wonderful bedside manner.
professional, and very good work, clear understanding . thoughtful analysis
The doctor did a good job and am happy
Dr. Kruger and staff CARE about and for me.
I guess I was hoping they could fix me
Follow up tests and appointment set up quickly. Understands my needs and concerns. Previously fused my lumbar spine with excellent outcome. Understands my strong desire to remain functional and mobile at my age and willingness to tolerate some residual pain.
Spent time to be sure I was aware of all possibilties
Fixed my knee and got me back to work
Explained surgery and recovery in clear understandable terms.
Treated great, showed that he cared about out problem.
he is very experienced tells you the way it is does not sugar coat anything no b, s. i like that in a dr all drs should be that way being over lol the surgery seems to be showing results now
We are satisfied because he does not push for surgery.
i'm not back to normal after 3 surgeries on my back. i can't function as i used to. i've given up working as an electrician.
Despite an initial setback due to a bug (flu?), there is progress in my recovery.
Friendly, listens to patients. Takes time with each patient for every visit. We did not feel rushed at all
Very understanding and down to earth. Made me feel comfortable about upcoming surgery.
This was a pre-procedure visit. No procedure yet.
Received cortisone injection. Dr. Best and his staff were excellent. Very personable and professional.
I feel I am going in the right direction finally.
Dr. Kruger is a very good surgeon, he made me feel there was hope for a better day. Sometimes I don't get all of his jokes, but he does try to make you comfortable, during a difficult time. Looking at the ex-ray showing the results of the surgery, I can only say this doctor knows his stuff!
Caring, thoughtful and funny. He listened and recommended a treatment that is working. He or his PA Jordan did not rush what so ever
No reviews found