Appointment was for what I expected & was told it would entail. [Single best thing is...] I GOT MY HARD CAST REMOVED!!!
[Single best thing is...] Having Dr. Fantry as my doctor and getting my surgery in the summer. Dr. Fantry gave me choices about what I could do. I appreciate that. She has given me the pros and cons of each. she also advised me on how best to manage my ankle on my active vacation.
Alaina was professional and courteous. She reviewed my shoulder x-ray, explained my diagnosis of an impingement, and prescribed PT and an anti-inflammatory for 4-6 weeks. I was impressed by the methodical approach of finding the most minimally invasive treatment program for my condition. Knowing that I have an opportunity to follow up with an MRI if my current course of treatment does not yield improvement, and knowing that I will not be recommended for surgery unless the MRI conclusively shows that I require it, was highly reassuring. I was treated with a high degree of respect, courtesy and empathy from all members of the staff that interacted with me. Thanks and keep up the great work!
Surgery went well. Dr and staff friendly and helpful. So far everything going good.
[Single best thing is...] Being relieved of the pressure on my knee thus reducing significantly the pain I had been experiencing! I was scheduled for a follow up for my left knee but when I explained that my right knee was very painful, the PA had my knee x-rayed and aspirated 40 cc of fluid followed by a cortisone injection. I was able to walk out of the office and drive home almost pain free!
The appointment was fast efficient and informative. And on time
I thought the staff was very personable and Dr. Fantry is really passionate about what she does. Dr. Fantry shared exercises that I could do at home to recuperate from my surgery and was very responsive to my emerging needs.
I always have an awesome experience. The staff and the doctor always provided an excellent service and they also take the time to answer all my questions and concerns regarding my health and injury.
DOCTOR RUARK IS VERY GOOD TO DEAL WITH AND HE CARES ABOUT HIS PATIENTS.
Everything was great!!! Dr Fantry is absolutely wonderful, as is her surgical coordinator Shana! Couldn't ask for better care!!!
Took the time with me and I didn't have to wait long. Very friendly and cares about me.
I couldn't walk without extreme pain. I can now walk pain free, that's wonderful. [Single best thing is...] I now am able to put weight on my feet, without pain.
Visit was on time Jessica was pleasant and friendly and knowledgeable. Informative
Dr Kruger is an excellent physician with the people skills needed to communicate with his patients.
On time, very polite and friendly, comfortable atmosphere. [Single best thing is...] Comforting me for my knee surgery.
Everyone in the office is very helpful, friendly and compassionate
You have a very nice staff and they made me feel comfortable. If I had a question about my procedure they answered me without any hesitation. (confidence),
Was seen on time - had an injection - very professional.
The receptionist was a delight to speak with. Nice woman. Alaina is fantastic. Calming and knowledgeable. [Single best thing is...] Alaina and her positive treatment of me.
Because of Jessica's careful listening to my concerns and descriptions of how my pain began. [Single best thing is...] The relief I felt knowing that nothing was seriously damaged, and the problem will most likely be solved with physical therapy.
No surgery required! No waiting, x-ray technicians were friendly and patient, and Dr. Fantry was quick to see me and answered all of my questions (I didn't feel as if she was rushing to the next patient).
Yes very professional and efficient . Thanks.
This was a post op visit and Brian went over everything as far as what I was feeling and progress being made. I felt I was right on track with my recovery after surgery. The single best thing about my procedure is the progress I am making. I am confident I will be 100% thanks to the procedure and follow up I am being giving with the PT.
From Karen, Jeremy, Jessica, and Dr. Kruger my experience has been at the highest level of care. This is the ultimate orthopedic profession in this region. The compassion of the entire staff has been nothing short of exemplary. [Single best thing is...] The absence of back and leg pain.
everyone very courteous , I enjoy talking with them and just a pleasant atmosphere
Did not have a long wait, everyone was pleasant and the Dr was great. She answered all my questions, understood my hesitations and encouraged a second opinion. I left with a plan of what needed to be done next.
Provided with Professional, courteous, friendly and very knowledgeable treatment.
Everything was perfect as usual. Very positive and friendly
Brian Katz makes you feel comfortable as he explains everything and takes the time to answer any questions you might have. Also the office staff are very pleasant.
Office visit was friendly and helpful also I started getting relief the next day.
I really liked Dr Fantry and Shaina her med asst. They listened to what l was telling them and corrected the problem. This is a work comp injury and they had to deal with Dept of Labor on every appointment.
I was taken on time just a little earlier. Receptionist and nurse that took me to the exam room were great. PA Katz was very through and gave me all the information I need for my problem.
Always on time, great feedback and all very friendly and professional.
Mike was fabulous! Answered all my questions, told me what the options I had, gave me a few scenarios to think about. Very capable, kind, thorough, what's not to like?
Very knowledgeable doctor and very helpful. [Single best thing is...] Did extra expats to help with a second problem while I was there.
Dr. Kruger is thorough and honest, clear about what he believes can and can't be fixed with surgery. I appreciate his candor.
Detailed info provided regarding upcoming surgery. [Single best thing is...] Surgery and recovery info
Service at the Enfield office is always fantastic. The entire staff is friendly and very helpful. Dr Fantry is the absolute best. Her professionalism and honesty along with her sense of humor is wonderful.
I'm comfortable with all my visits they make me feel at home.
Always enjoy visiting Kristin she is a wonderful professional answers my questions with patience
Felt like she was running late -- in a hurry and was anxious to get to the next patient.
Alaina was who I had a visit with. She explains things very well,also pleasant which says a lot.
Dr Overton was kind pleasant and explained all treatment I received. I felt like she was truly interested in my reason for visit and open to any concerns I might have.
No wait time. PA had a plan and proceeded with it without hesitation.
Dr Amanda was quick and the follow up was good news.
She asked if I wanted to try a different medication so I did and it work better than the other medication I'd had. [Single best thing is...] The x-rays and telling me where my pain was and what can I do to keep it to a minimum.
Good summary of options, literature and recommendations. good advice, friendly staff, expert injection.
Brian removed my bandage carefully and examined my knee. He answered my questions and treated me very well. [Single best thing is...] The results.
Easy to discuss problem ares and possible treatment options. [Single best thing is...] After corizon shot, felt better next day.
I was treated very professionally, l met Dr Roark very nice man. I have been going to your Springfield office for over a year now, I really like Dr katz. The staff is very helpful, KELLY is the best.
Doctor took the time to explain medical situation and suggested alternative treatment.
Excellent Dr and staff. Transparent, clear, knowledgeable,nice bedside manner. [Single best thing is...] Long term recovery probability. Done expertly.
Dr. Berkowitz explained everything and he took the time to explain everything so that I understood what the problem was. The ease of the appointment. All of the staff were friendly and professional.
Office got me and appointment shortly after injury - during holidays. The staff secretary ,nurse, radiologist, and doctor could not have been nicer, explained everything,answered my questions. Class act all around. Highly recommend.
Dr Kruger operated on my back so I can return as a UPS driver in the very near future. I have nothing but high praise for him and the entire staff! [Single best thing is...] I'm almost able to return to my job.
Going for a different procedure for my knees, therapy.
I was in and out quickly. [Single best thing is...] The information
Appointment was on time. Provider was very knowledgeable and helpful
Doctor Fantry and her assistant were very pleasant and there was no waiting
Dr.Berkowitz explained why my finger still swells.
Given shot in knee. [Single best thing is...] Not painful.
Pleasant efficient staff. Cortisone injections reduces pain increases mobility.
Ms. Temple listened to my issue and did what she could at this first visit.
After surgery, they went over what was needed to get back to healthy back.
DR RUARK & THE STAFF ARE *** ALL *** AWESOME!!! [Single best thing is...] HONESTY & FRANKNESS OF DR RUARK.
Through exam during appointment. Attentive PA. [Single best thing is...] Diagnosis
I received a cortisone shot in my knee. Helped tremendously.
Dr Fantry is an Excellent doctor! My foot is a lot better and healing good!
Seen within 5 minutes of arriving. Took x-rays and saw PA. Taylor spent time talking about my concerns with swelling and alleviated my fears. Confirmed that I'm progressing well 2 weeks post surgery.
Staff was friendly and professional
everyone is friendly, very short wait time to see doctor, and am not rushed at all during visit, explains and answers all questions
Very professional and caring. Good followthrough.
Xray tech was very nice. I was satisfied, but someone is supposed to contact me to set up OR date and I have not been contacted yet.
Taken into room within reason. Questions answered sufficiently. Performed quickly and efficiently.
ENFIELD OFFICE: Very Much LOVE the Urgent Care IDEA. Going to the Hospital ER, is a real drain and stressful.
Surgery was successful and I was referred to see a hand therapy specialist following my trigger thumb surgery.
I'm always satisfied when I visit. Brian is honest and actually cares about my treatment plan and it shows. I'm going to have knee replacement in a few months after years of pain and bring denied at other doctor offices. Here they listen-
Dr. Fantry was very professional and I trusted her evaluation and recommendation for surgery. Hopefully, I will heal well and walk normally.
Efficient, friendly, very clean office. [Single best thing is...] How organized and capable everyone is in their roles
Always professional and treated me kindly answering all of my questions. [Single best thing is...] Done quickly and listened to my input.
Very little wait time-very thorough discussion regarding right knee-Taylor was very informative and gave me the gel shot. A caring and competent PA-C.
Kristin was professional, explained what she was going to do (needle in each knee to quell pain), and there was minimal pain.
The staff are friendly, and take their time providing instruction as you complete the exercises on treatment plan. They check in to ensure you aren't experiencing pain/ too much discomfort as you are completing the exercises. [Single best thing is...] The therapists patience.
Information given and explained. No bs. Good people throughout.
Dr Berkowitz is GREAT! Office staff very helpful and friendly.
I was grateful not to have to go to a non specialist group for walk in care and was in a lot of pain. [Single best thing is...] She was able to give me a solution to try that I could start right away to avoid ruining the holidays.
Was seen timely. Jessica was wonderful.
The visit went smoothly with no long waiting.
I am very satisfied with PA Temple. She listened to me about my back complaints and ordered an MRI of my back after having multiple rounds of PT and spine X-rays. The results came in and options were explained to me. She offered suggestions to manage pain and gave me a non narcotic pain reliever which I wanted versus narcotic. The appointment was not rushed and she explained and answered any questions my husband and I had. We shall see how things workout and go from there. She said to call back if anymore problems. I would highly recommend her. She was down to earth and easy to talk to and she answered all my questions. And as a PA I have utmost confidence in her and trust her.
Jessica was thorough. Explained things well. Worked with my son to develop a plan to get back to sports. [Single best thing is...] Time during appointment to discuss concerns
I was taken promptly at my appointment time, I didn't feel rushed and my concerns were listen to and addressed.
Met needs and expectations. [Single best thing is...] Personnel knowledge and performance.
I have had Dr. Ruark as my Ortho for years and he has never disappointed me. He is very understanding and the procedures are painless.
Dr Kimmel was genuinely concerned about my recovery. I am extremely happy with my surgery, I am still working to regain my strength but the pain levels have dramatically decreased. I would highly recommend Dr Kimmel to anyone with a knee injury. [Single best thing is...] He was genuinely concerned about my recovery.
Punctual, organized, pleasant people, thorough treatment, all questions answered.
Reviewed my ultra sound results, a discussion on options, a followup appointment for March. [Single best thing is...] Discussion on my options and feedback on my improvement.
Alaina was very helpful in answering a few questions I asked. She is most pleasant, knowledgeable,and always explains procedures that she performs; i.e. injections for example. She is an asset to your practice.
The overall experience makes you feel comfortable while there even with receiving injections in my knees.
Dr. Fantry is very knowledgable and young enough to have learned all the new stuff too. Her "bedside manner" is wonderful and puts me at ease every time. She also makes sure she has answered all of my questions and concerns before she exits the room. Her assistant Shana is also excellent as a patient care giver.
Thanks for the oppurtunity of the great service provided. [Single best thing is...] my consern was addressed.
I got told that I could start slowly not use the brace I was given. So, that made me very happy, but also because the appointment went well.
Im developing a better relationship with Dr. It was VERY rocky in the beginning. However, her assistant Shana has always remained sweet and patient.
Friendly and professional. [Single best thing is...] I got results.
Por el trato hacia mi persona [For the treatment of me].
Dr. took time to answer my questions, took x-rays to determine extent of problem and explained why he thought it necessary to do replacement surgery rather than repair. I was satisfied with his answers. He also gave me a shot for the pain and seems to understand that it has been considerable and I need to do procedure ASAP.
My appointment was on time, I had a post-op x-ray, and I had my stitches taken out. Everything was done in a timely matter.
Great service and information as usual Everyone there is great
Dr. Berkowitz always makes feel calm. He is very clear about his diagnosis and plan of treatment!
The examination was thorough and professional. The need to look into the problem further was quickly observed.
As a walk in, my wait was relatively short. I was seen quickly, was able to get my x-ray and results immediatley, and the needed brace. [Single best thing is...] Kristin!
Dr. Fantry was very professional and explained in detail the problem with my big toe. She knew exactly what was wrong and I was impressed with her explanation. She was very personable and did not rush the appointment. I would certainly recommend her to others.
Everyone is friendly and everything is explained in detail. I felt very comfortable at my appointment.
As soon as I walked in the staff at the front desk is ready to assist you.
Alaina is very knowledgeable.
Easy and very satisfying. [Single best thing is...] Pleasantness of Jessica.
Dr Wasserlauf assured me things are getting better. [Single best thing is...] The whole experience.
The doctor took his time to discuss my situation. X-rays were taken and he provided me a painless cordizone shot on my knee.
Plenty of time for asking questions and getting answers. Seeing actual MRI helped to understand. Greatly appreciated PA Miles' straightforward explanations/evaluations.
The staff were friendly and helpful. The doctor basically informed me of what surgery she advised - I felt that it was the only option and while she provided information on the proposed Surgery, she did not assess my physical status to find out whether I could physically handle the after care. (Note, I am 84 - have a balance issue, a bad back am unable to use pain medicine such as NSAID's and Narcotic's and a problem with the non operated foot . )
Very professional and caring. [Single best thing is...] It takes the pain away for a time
Questions regarding my recovery of motion were answered to my satisfaction.
I was satisfied because the doctor explained to me that there is nothing else they can do but surgery so I know that a few more months I will be given injections and then ultimately I will have to go for surgery! I don't want to have it and I am looking in alternate solutions.
Not sure what is happening and am not quick to take her advice about another injection. Would rather talk to Dr. Wasserlauf first.
Good communication wit Dr. Kimmel PA , Alaina. She answered all my questions
The staff and the doctor were very nice and kept to the scheduled time.
I was very appreciative that Dr. Fanrty spent time explaining what she was seeing in my x-rays.
Staff were friendly and helpful. Mary Jane was very nice and took the time to explain everything to me before I left.
The careful time taken to explain what the x-rays showed and what the next step would be when I have my next appointment on January 31, 2020
Everyone was friendly and nice and treated me with respect.
Beautiful facility, friendly staff and easy parking. [Single best thing is...] The physicians assessment and explanation of disease process and treatment.
I have been seeing Kristin for years but I was very happy with Taylor. She administered the injection without much pain. She was very personable and informative.
The openness. Easy to understand. [Single best thing is...] A couple of days of no pain from the injection.
I had extremely bad knee pain and within a few hours I was beginning to get relief.
Sincere and caring approach to my condition. [Single best thing is...] I was walking without appliances in one month.
No appointment necessary and received quick service.
[Highly satisfied] because of the excellent treatment I was given not only by the Doctor but the rest of the office personnel. [Single best thing is...] Like I said when you go to a Doctors office and they explain everything to you in clear terms you walk out of there understanding what they did or what are they going to do
Knowledge of doctor. Concise explanation of procedure. Knowledge of RN. Positive bedside manner. Seen quickly.
The experience was very pleasant. [Single best thing is...] Feeling better.
She is amazing, great bedside, took me right in to make sure my foot was okay. Can't say enough about Her, she is really the best
The surgery was a complete success! No more pain and complete mobility.
The breaks in my finger were fully explained using the xRay. Also explained was the risk of not taking care of the finger If I am not careful. [Single best thing is...] Understanding the tendons are attached to the broken bones.
He does nice work plus super great bed side manner. [Single best thing is...] No pain.
Ms. Kelly reviewed the xray and mri in detail with me. Provided a detailed description and final assessment of my condition. She answered all of my questions. She was patient and friendly. [Single best thing is...] The results! Ms Kelly indicated that no further medical treatment was necessary.
Able to have immediate treatment for my problem.
Dr. Katz was informative and knowledgeable. Polite and a touch of humor, which made me feel more at ease.
Because I could look forward to a recovery. [Single best thing is...] Because I could not walk and we have stairs at home I was put into the hospital with a hope that surgery could be the next day. Along with prevention of further damage to my body.
Dr took time to explain questions and to follow on expectations
Very professional and friendly [Single best thing is...] Professional and friendly
I was in and out with x-rays in under an hour. This office is spot on with customer service. Very pleased.
Long wait. I needed my FMLA paperwork updated. Had to have an exam. The paper work was held over a month and was not notified I needed to be seen. Missed 2 days of pay.
Dr. Berkowitz and Mary Jane were so quick to get me a surgical time, and i felt so well taken care of, along with a lovely dose of compassion. Dr. Berkowitz set me at ease by explaining clearly what would be happening surgically and he was very reassuring. Everyone was kind, efficient, skillful, with very detailed information about my broken wrist and how it would be treated.
Dr. Berkowitz did a fantastic job with the surgery on my hand. [Single best thing is...] Reduced scarring and recovery time.
I trust Dr. Brett Wasserlauf for the treatment he is giving before my total knee replacement surgery. In September 2019 he treated me with shot of ZILRETTA which was very effective for my left knee pain.
Staff was pleasant. Jessica was knowledgeable, thorough and engaging!
Wait time minimal. Dr. Ruark friendly, empathetic, realistic, knowledgeable.
Kristen answered all my questions & believe that I now have sufficient information & know the options about seeking further treatment or continuing on with my current physical status.
I am very pleased with the staff, nurse and the doctor, very professional.
Walk-in very helpful--good evaluation.
Dr. Fantry was very knowledgeable and professional. She spoke clearly and was able to assess my situation and give me options.
Had three goals and all completed. Set up for knee replacement.
No issues. Everything went very smooth. The treatment I received seems to be working very well. I am very optimistic at this point.
Excellent care and everything was explained very well. [Single best thing is...] No surgery needed.
I was called in within five minutes of checking in. I was questioned about my injury in detail. I received xrays right away. I was able to express all of my concerns and they were patiently listened to along with recommendations. [Single best thing is...] Being able to have my concerns heard and understood. Knowing how well the staff know me and my history.
Everyone was friendly, efficient, and professional. I had a procedure that I was worried about an Alaina made it so easy. I was extremely impressed. [Single best thing is...] No pain.
Saw Doc right on schedule. Diagnosis was unexpected. Received prompt call from vascular surgeon Dr Fantry referred me to.
Dr. Wasserlauf always answers my questions, he is very thorough and I never feel rushed. Wait time was reasonable.
Everyone in the office is very nice, everything is explained clearly and all my questions answered.
The PA was very nice listened to exactly what was going on.
Prompt, respectful, not condescending, answered all questions. [Single best thing is...] The injection is helping. Pain decreased, activity level increased.
Answered all questions and didn't feel rushed at all.
We felt an MRI should have been ordered as soon as the X-rays were negative. There was a risk of further injury.
Seen quickly and they answered all my questions. [Single best thing is...] Released from hospital quickly after surgery .. visit to office was quick.
Extremely helpful patient understanding and detail. Was very thorough and knowledgeable I think others should view him as a great example of what a provider should be like. I have gone to another ortho practice one year ago and what I learned at this practice could have saved me a year of runarounds. Thanks for your care.
Office staff was very polite and helpful. It is really nice when you feel welcomed.
Surgery was able to be scheduled to meet my needs, Dr. Wasserlauf was excellent, procedure went very well.
On-time visit with good analysis of my one year since surgery condition, with additional information regarding my surgery. Analysis was complete, and optimistic. I am pain free and have full range of motion in my shoulder. My strength has returned fully, and I discussed with Doctor a plan of action to return to my previous sport of archery. I appreciated his interest and optimism in my recovery.
Dr. Wasserlauf explained procedure thoroughly. Cortisone shot was a painless procedure.
Always a pleasure to see Brian. Quick and painless.
Brian was professional, knowledgeable, and kind. He got me on the right track to solve my problem and get me back to living my life. In one word: progress. I now know I'm heading forward to a resolution to my problems.
Very personable, quick, knowledgeable, provided options.
Post op visit went well and I'm on the mend. My knee is fixed.
This has been a difficult injury with a prolonged treatment
I felt that Dr. Kruger was to the point and respected my concerns.
I was very happy that Dr. Wasserlauf was willing to follow up with me after Dr. Blaine actually did my surgery. And I was glad that he was going to consult with Dr. Blaine on my physical therapy protocol.
Prompt service, Dr. explains and reassures my problem. Everyone treats me so well, having great results.
Such a professional office. [Single best thing is...] Every one is so polite and understanding.
I came here due to a very very painful break of my wrist and i was treated like i was the only one there. Just a few shout outs to PA Harris, Emily, Dr Berkowitz, Mary Jane, and all the x-ray techs. Thank you for helping through this very difficult time . I would definitely go back but hopefully not to soon.
Everyone in the office was very friendly, I was seen very quickly and I was given all the information which allowed me and my provider to make a educated decision.
Great work with explaining healing process. [Single best thing is...] Short wait time.
The way your people handled every thing, they were efficient and friendly. They knew why I was there and asked appropriate questions. [Single best thing is...] I got to use my left arm again without pain.
Staff was very professional and attentive. Dr. Berkowicz is patient concerned. He listens and explains everything.
Totally different experience this time. Check-in was easy. People were friendly. The receptionist accommodated my request to try to be seen early. All good this time! Kristin is excellent. Knowledgeable, efficient, caring and friendly. Very satisfied.
Detailed explanation of time lines and treatment options
The receptionist was very very pleasant and helpful. Waiting time was very minimal, x-ray Tec was very friendly but Brian Katz was the greatest PA I have ever had. His explanation was great and treatment was fantastic, within a few hours my pain was gone and I was able to move my arm. Thank you all for the great service .I must also mention Dr. Ruark, he did my knee replacement and it still feels good. Another fantastic Doctor. Hope you all great holidays and happiness. Thank you once again.
Always pleasant and professional from check-in to check-out.
Brian talks to you not down to you. He answers every question you ask. I Feel very comfortable with Brian also with Dr. Ruark. I trust both of them and to me that's the most important. Trust.
We were on the same page about ordering an MRI at this point.
Dr. Bissell Is very kind, thorough & professional. Always respectful & takes time to answer all of my questions.
Competent and professional; did not feel rushed in any way; felt all my concerns were listening to and responded to; have faith in the provider.
Pleasant, courteous workers, and doctor I saw. Place very clean, and comfortable. Would recommend this place to anyone. It alleviated my pain.
Prompt, courteous, intelligent, service. X-rays and a thoughtful exam was done.
MD answered all my questions and suggested which activities would improve function.
Dr. Fantry had a great manner. Explained what my injury was and how to move forward. I was pleased that a new x-ray was taken (previous x-ray was taken in an urgent care facility).
The MD was very attentive and explained every detail. [Single best thing is...] that I am healing well.
I had been over a month for my orthovisc injection due to issues with my insurance company. Crystal was incredible when it came to the follow up with the insurance company and making sure the medication was delivered so I could get the injections before the holidays. [Single best thing is...] being able to start walking with less pain after the first injection.
Efficient, pleasant staff. Progress great after having cortisone shot.
The Front Desk is wonderful, always polite and helpful as are the entire staff, from the X-Ray Techs to the MAs, The Doctor's Office staff and Dr. Fantry is one of the most caring surgeons I have had the opportunity to meet and have as my surgeon. Dr. Fantry took the time to let things settle and heal and got opinions with regards to my case in order to achieve the outcome she and I both wanted.
She was very friendly, gave me all the time i needed, answered all of my concerns, and was very very good with her answers.
Although I did not see Dr. Kimmel, the PA I did see was very helpful and informative. Her suggesstions to me have had encouraging results.
Everything went well. Didn't have as much pain when I had my first visit. Procedure was not too bad. I had an injection in my left leg above the knee.
Everybody was helpful and considerate of my injury and allowed me to move at my pace I was able to do.
Alaina was very professional and concerned about my progress after PT and my left knee pain which is much better. Also helped with bursitis pain I developed in my upper left thigh. I'm very confident with her treatment and advice.
Everything was on time, and everyone was happy, and professional. Nothing really hurt after surgery. I should have had the surgery sooner, but that was my fault.
Brett is efficient, entrepreneurial, bent over backwards to try to meet my surgical schedule - saw things my initial ortho didn't and came highly recommended. Would recommend him. Saw things my initial ortho hadn't. Led me to where I thought we should go.
Beyond wonderful doctor. Gentle, friendly, warm, caring.
The wait was short. Doctor Wasserlauf took the necessary time to evaluate.
Nice staff and explained what was to occur.
All explained in detail. [Single best thing is...] the interaction with the staff.
Brian explained everything to me. He then gave me a shot which did not hurt at all.
PA excellent. Answered all questions never felt rushed.
Excellent service. Quick and easy.
Spoke clearly with us not at us and answered questions clearly. Gave us clear options.
Dr. Fantry informed me of the results of my MRI in terms that I understood. He presented a plan for the future. Dr. Fantry is informative, pleasant and competent.
Dr. Fantry introduced herself which I appreciated. She asked questions and was very gentle during the exam. She explained that it was hard to really determine exactly what was wrong with the tendon in my ankle. She told me what she felt was the best way to let it heal. She also said if it didn't help, she would then get an MRI. The next step would be physical therapy. I liked that she told me what would come next. Every one was very caring.
Dr Ruark is very detailed in his explanations and listens when asked a question. [Single best thing is...] Walking better again!
Alana is a very professional young lady and very pleasant , she is patient and explains things thoroughly so you can understand , she takes her time with you and you don't feel rush . Very nice friendly office
The staff had a lot of patience with me during removal of the stitches
Discussions were concise and to the point. Kristen maintains her professionalism, yet has a warm approach and is totally attentive to patient concerns.
Everyone was excellent to deal with. Very informative.
The Dr. Bissell had a great treat and care about my case.
The office was helpful and running on time. The doctor answered all of my questions.
Dr. Fantry has been amazing to work with. She always gives me all the information I need an answers all my questions. I have a lot of trust in her.
On time, Dr. Kruger was very attentive and my surgery was a success. IT WORKED!!! Pain free.
I'm a little disappointed with my rate of progress but Brian Katz assured me that I was on the right track.
Took time to explain why I need a knee replacement. Took his time.
Doctor Fantry was very knowledgeable, confident and personable. I felt good about my decision in choosing Ankle Replacement surgery.
We were treated well and he took the time to explain things thoroughly and was talking to my son about his knee and how to care for himself as an athlete. He was bright and spent the right amount of time with us!
Office staff was helpful in scheduling my appointment and in greeting me when I arrived. The PA who saw me was direct and explained my condition and offered 2 ways to proceed
Alaina, explained my x-rays completely to me and showed me where my pain was comming from.
I had shoulder surgery 3 months ago and was still having pain. Dr. Ruark sat down with me and spent the time to explain that my recovery was still within the normal recovery period and helped me to better understand what my surgery was like and how my recovery would be. He also encouraged me to continue with stretching and re-assured me that I was doing well
Dr. Kimmel, staff and the people that work at the practice are the most professional people I have ever dealt with.
The appointment was to see what is wrong and what can be done.
She identified my problem very quickly and prescribed treatment that corrected it .
I had some issues.....I almost passed out and the staff took quick action. Got me water, candy, and crackers because I hadn't eaten anything. Dr. Berkowitz's assistant Emily and the other staff member (sorry I don't know her name) stayed with me and monitored me until I felt better. Thank you all so much.
Katz is personable and answered all questions. Staff was friendly and encouraging.
Efficient and friendly staff. They were running behind, but were very apologetic and gave me the info. I needed. Jessica was thorough and took a conservative approach.
The entire team shows a level of happiness with their work. Dr. Amanda fulfilled her promise of pain relief for my arthritic ankle with her surgical skills.
I was able to schedule surgery in the short time frame that I needed before year-end.
I was brought right at my appointment time and greeted warmly. Kristen checked my knee movements and asked all the right questions and answered all of mine. I felt I was given the time and attention that I needed. The procedure was a difficult one. At least for me. The operation was successful and my recovery is going exactly as planned. I am looking forward to a full recovery.
Very helpful and answered all my questions Didn't feel like I was being rushed. She took time with me.
The team brought me back fast and reassured me as I was really anxious regarding getting a cast off.
Staff was very poljte. Reasons for my problem was fully explained. What can be done about the problem was explained to my understanding. No additional pain was felt.
Dr. Wasserlauf and Kristin are very caring and attentive to the issue I am facing with my knee and working towards getting me comfortable for surgery.
Everyone at the office, from the office receptionists to the nurses and doctors are very pleasant, knowledgeable and professional. As of today, PAIN FREE.
Very kind and answered all my questions
Front desk staff were very professional and welcoming. Reassuring!
Great doctor, great results from foot surgery. Correct expectations about the procedure and outcome.
The doctor gave me good information and a contact if I had more questions
I think your whole group is the greatest. Keep up the good work.
What the problem was and what could be done for it was thoroughly explained. [Single best thing is...] No treatment/procedure was necessary.
They were able to fit me in to a crowded schedule and though I had to wait to be seen, I was totally ok with that given the nature of my time with Dr. Wasserlauf
Dr. Bissell was the utmost professional. Excellent surgeon as well as in his bedside manner. I will highly recommend him to anyone. Final result was perfect.
I was seen by my Dr. and able to review my recovery with him.
Brian always takes the time to listen and doesn't rush the visit. While injecting the gel into my knee, he always asks if I'm OK. I can walk up the stairs without pain.
Waiting in the lobby is a comfortable experience due to the large TV, always on my favorite station HGTV. The staff is friendly and medical providers exceptional. The single best thing about my treatment results is knowing what I should and shouldn't expect from my recovery, long-term. I had a clear understanding prior to surgery what my options were and the results I should expect.
Both Josh Miles and Dr. Kruger are compassionate practitioners. They listen to me and while there is little that they can do to help correct my overall orthopedic health and wellbeing, they provide needed prescriptions, follow up, and referral for PT. I often speak with family about my gratitude for their care.
Very professional and knowledgeable. Takes time to explain the situation of your injuries.
Dr. gave full attention to my issue and offered the next step in the recovery process to me.
Little wait time and the PA took the time to go over all of my questions and concerns.
Dr. Berkowitz was thorough in his explanation of my problem and the available treatment plans.
The person taking x-rays did not use a lead shield when taking images. I was crying so hard throughout the process that I wasn't able to say anything. I asked if I could possibly have an injection of any kind or something to help with the extreme 10/10 pain I was feeling and I was sent home with a prescription for naprosyn. I asked the PA for information to determine if I could see a doctor in that group because I had previously seen Dr. Kimmel (who missed a tumor on my kneecap after me repeatedly telling him something was wrong, requiring me to have a second knee surgery in 2018). I was told I'd be contacted on Monday but I never heard back. I found another surgeon to provide a second opinion but my appointment is not until Friday. I have been in complete agony all week and besides giving me an immobilizer for my arm, nothing at all was done to treat my pain.
Dr. Berkowitz, explained in detail about what to expect with the procedure and recovery.
All questions and concerns were answered, office staff is very helpful and informative, hospital staff was very comforting and lead to an amazing experience being a first time surgical patient. I am still recovering and the Physical Therapy team is also very kind and understanding. My experience has been highly satisfied and I recommend all teams involved to any persons in need of orthopedic surgery.
After seeing a doctor for more than two weeks I finally got sent to the advanced orthopedics clinic, the doctor there was real helpful took care of the problem and I was good to go after that. [Single best thing is...] getting x-rays and a shot of Cortisone.
Excellent service provided by Brian and the rest of the staff
My appointment was on time. All staff were friendly and helpful. Dr. Fantry explained everything clearly. Dr. Fantry listened and addressed all of my concerns. I understand what the problem is with my ankle/foot better, and understand the reasons behind the treatments.
After being referred to Dr. Bissel based on a exam from Dr. Kruger and my PCP their conclusion was hip replacement is needed. During the meeting with Dr. Bissel he offered the fact he does not do hip replacement. He and his assistant said they would schedule an appointment with a Dr. that DOES do hip replacement. That was a week ago and I have still not heard back from NE Orthopedics. I consider this to be very unprofessional and not the way to treat a patient or customer needing surgery. Time is of the essence due to several factors, this mistake has delayed any process for a month and a half.
Compassionate care & high quality. [Single best thing is...] the conversation with Dr. Bissell. He patiently answered all my questions and walked me through the procedure.
I'm still in pain and no one can tell me what is wrong. The PA, my physical therapist and two chiropractors. X-rays that were taken look completely fine but here I am in agony.
Prompt courteous staff. Decreased swelling increased finger mobility.
Brian is always pleasant and easy to talk to. Listens to what I have to say and offers helpful information to speed my recovery. Very professional.
Dr. Kruger explained possible need for surgery but did not push me to have surgery.
As always Kristen is very thorough, answers all my questions and I never feel rushed.
Excellent bedside manners, very knowledgeable. Staff always very pleasant. [Single best thing is...] IT'S OVER. Very happy with the result.
Surgery and recovery care was wonderful. I can now walk without pain.
The staff is on their game. On time and thorough.
Dr. Wasserlauf is a very attentive physician, a very caring physician, and always answers my concerns.
Visit was on time. X-rays happened immediately. Always happy with service.
Dr. Ruark was very helpful and explained everything. Very comfortable with explanations and procedure.
Everyone was great. I still have a long way to go, but they are very professional at their job.
Follow up visit to surgery. Dr. Fantry reviewed the post op x-rays compared to pre-op. Stitches were removed.
The doctor was right to the point and straight upfront with his findings.
Was diagnosed quickly. Was at PT within a couple of days
Dr. W treated my problem, and he was so good to talk about the possibility of trying to fit me into surgery soonish even tho he is booking way further out. Was very respectful of what was going on. Vast improvement in mobility.
Made me feel very comfortable, treated me like a person & not a pay check. Smooth sailing.
SUPERIOR CARE. DIAGNOSED AND TREATED PERFECTLY.
With all of my visits, both pre and post op, the staff has always shown a real concern for progress and the best treatment.
I have previously reported what a fine job Marci did on a survey I completed.
The office is seldom running late. It's great getting in and out. My knee replacement went well. This was my second week appointment.
All staff were professional yet friendly. Dr. Ruark and Debbie were very helpful discussing future surgery, and answered all my questions. It was a positive experience.
Provided relevant information. Less knee pain after cortisone shot.
A good treatment plan was mapped out for my Knee /Hip pain
The doctor was great. They fixed me.
I am always highly satisfied with Dr. Kruger, he is very professional and and explains things thoroughly.
Felt I was very informed on my visit.
Required amount of time for questions and visit accomplished.
I got results and answers. It was fast and I wasn't waiting around for hours. I also got relief from my pain.
I waited one hour in the lobby and 30 minutes in the room. I was told they were expecting me.
Dr. Bissell is a wonderful caring Doctor. I feel blessed to be under care. He is a pleasure to see. His office is an extremely efficient friendly well run office. Dr. Bissell takes the conservative approach to healing and is very approachable.
Everyone just did what they were supposed to do! It was knowledge based...staff are skilled.
Good service. Staff has made me feel very comfortable when I go into the office.
Was told that Dr. Wasselhouf had an opening at 3:15 for a follow-up and I wasn't seen until 5:30 PM by Kristin Overton, PA. The request to authorize treatment from insurance wasn't given to staff until wednesday and to date I still have not heard back
Fast, friendly, Jessica is great.
Good service! [Single best thing is...] removing my cast!
All of my questions and concerns were addressed during my visit. No pain.
Kind heart kind hands and very gentile. I give her two thumbs up.
Very professional and knowledgeable, I'm very satisfied.
Dr. Fantry knew of my severe pain in my foot from scar tissue balling up. I was given a steroid shot and the pain was relieved.
The front desk ran like a well oiled machine. Personable and efficient! Pleasant and friendly atmosphere, no wait time in the room, x-ray techs were great, complete explanation of x-rays but the most important part...painless injection! All with a course of action going forward.
The wait time and accessibility was perfect. Taylor was very personable and thorough.
Marci is exceptional; she is extremely professional; personal; makes you feel relaxed; listens very carefully; has a great sense of humor and answers all questions. Her diagnosis and recommendations for improving my situation were practical, simple and real!! I would recommend Marci in a heartbeat.
I was under the impression I was just there to get a perscription for pain had a date of Dec. 19 to be seen was told that was the first open time.
Top notch clinical team and well coordinated across outside clinical partners
Every person from reception until leaving were both professional and caring.
Minimal wait. PA took time to evaluate and answer questions.
Dr. Wasserlauf elained my condition and outlined the path to recovery.
Brian was so understanding and listened to me and my concerns. He was very genuine! He also was very informative about my knee. Also the student from Springfield College was great and also listened. [Single best thing is...] Brian's personality and what he wanted to do next.
It was quick and they were very knowledgeable about the whole process.
No wait time. Seen right away. Easy to get to. Efficient, friendly, informative staff. Fast and accurate
I was able to get an appointment very quickly that worked with my schedule. Kristin was professional and thorough. I liked that fact that my provider was female and familiar with my issue.
My right knee was much better. Convinced me to have water from my knee!
Reception person were very courteous. Dr. Bissell was prompt and listened carefully, provided feedback and suggestions in regard to my knee issue, a tentative plan to follow.
Everyone was nice and professional. They were patient. Didn't hurt.
Marci was thorough in showing me the newest X-ray and explaining the type of fracture that I have. Professional and efficient in use of time.
Saw the PA first who made the diagnosis. Both providers showed me the results and answered all my questions. I never felt rushed.
Very informative....gave me options for f/u visit.
Appointments are always running on time and everyone is professional and very friendly. It was painless!
Just received good care without a long wait.
I brought the wrong x-rays to the visit and I was rescheduled later the same day. I appreciate that. The PA explained in detail what she saw in the x-rays and her recommendations for moving forward.
The doctor was on time. She is pleasant and informative. I would refer to anyone. [Single best thing is...] the information that I was given and the manner that the doctor relayed that information.
Both Shana and Dr. Fantry were informative & answered my questions.
Dr. Fantry and staff are professional and always willing to answer questions
He is the most wonderful doctor there is
Starting with informative and positive phone call inquiring about the facility and ability to see my Dad that day, to the reception area "service with a smile" and bright environment, to the nursing staff's attentive and cheerful attitude with my Dad, to Kristin herself...was a seamless and gratifying experience. They all recognized my Dad's dementia and level of pain, treated him respectfully and with humor, making a stressful experience so positive for him and me as his daughter and caretaker. Reacted to his situation, provided care as well as followup information for future treatment and visits. Not enough superlatives to say thank you and well done!
After I had an injection in my shoulder, I couldn't turn my head the next day and had extreme pain. I called in the morning and was told the PA would be consulted and someone would call me back. I waited all day for a call back and no one ever called me. Very unprofessional!
Friendly and caring. Dr. Fantry really listened to my concerns and went above and beyond my expectations.
Yes [highly satisfied], I was consulting with Dr. Berkowitz about a hand problem. He checked it out with x-rays and then by examination and found that it was a procedure that I would need. However, the procedure is optional. His information made me decide to not proceed presently and think more as to I really want to proceed. He was very helpful throughout.
Appointment was made to determine the cause of the Pain in my right shoulder. & any possible treatment options. Had total replacement in January 2009. Took x-rays but never did hear about any specific causes for the pain I am now experiencing!!!
No long wait time, treated very professionally, exam was very thorough. It was nice to be treated by someone who really cares.
Got in on time. Received a complete explanation of the procedure, and answered all questions. It went quick, and painless, and everything went as advertised.
The office staff were nice and friendly. I was taken back to a room promptly at my appointment time and then even after, when I was told what was going to be happening, some steps happened super quickly. The PA was swift, caring, knowledgeable and energetic. He provided details about why the issue I had kept recurring. The nurses were amazing and compassionate. The Doctor came in to explain the surgery and was respectful and nice.
Good information and very well explained to someone who doesn't understand the bones and structure of the foot.
They addressed my issues with my knee. Pain was reduced.
I was able to have everything done on the first visit like x-rays and evaluation. I didn't have to wait a very long time for results.
I did not get any answers. I was told they would call me and did not.
The doctor detailed the x-rays that were taken and urged me to get to a back surgeon. She was very polite, quite friendly which helps. I liked her approach.
Professional, courteous staff. Comfortable waiting room
Everyone is very attentive and caring. There is a friendly atmosphere.
The doctor answered all my questions and made me feel at ease. The pain was so great in my back that after sitting for over ten minutes I could not get up from my chair.
Everyone was very friendly and professional. I have no more pain.
I was recommended to see another doctor in the office
It's a great office and the location is perfect. The staff is friendly. Dr. Ruark is a Wonderful physician. I am looking forward to my next operation
Was seen at the appointed time; discussed relevant issues and agreed upon next steps for both patient and provider to be completed prior to next scheduled visit.
I find Kristin to be very professional and competent! Good listener and kind!
Dr. Fantry was specific in describing my progress and answered all my questions.
Prompt, friendly, approachable staff throughout the office. Excellent patient/family communication from the medical staff by explaining the process and addressing concerns, instilling my confidence in Dr. Kimmel. Plus all my required work related paperwork was done in a timely manner.
My appointment was with Dr. Kimmel but I saw his PA instead which surprised me. However, the appointment went well. The fact that I'm going to have shots in my knees instead of surgery was huge for me.
The physician was discourteous and had no interest in directing me to a positive outcome. She had given me inaccurate information in the previous visit. She denied; however my spouse was with me at both visits and he was able to definitively state that she had said what she had said. She did not guide me towards an appropriate physician.
Received cortisone shot to relieve pain and recommended therapy.
professional staff, detailed answers to questions
Diagnosis accurate. Provided recovery plan. Drained fluid. Scheduled followup. Focused on problem and solved it.
Brian took the time to treat me like a person & not a number. He listened to any concerns I might have had & answered questions. I'm 90% pain free after surgery.
Dr. Fantry was providing a second opinion for me. She worked with the timeframe of a currently scheduled surgery. She was very thorough. She explained everything. She very willingly answered my many many questions. [Single best thing is...] having my concerns regarding an upcoming surgery answered and replaced with being comfortable with the options.
I only had to wait 10 mins., before I was called into the room to see Brian. My appointment was for 3:45 PM and they were right on time. I was walking out the door by 4PM. My knee feels better.
Alaina is professional. She listened to my concerns and treated me appropriately. She explained everything clearly and I felt she took the time to answer all my questions. Relief from pain.
Person on person experience and just speaking with the surgeon in depth about what the procedure is and how it's going to happen and such a nice atmosphere
My pain was not taken seriously. I was told to come back in a month, and, if no improvement an MRI would be a serious option to pursue. Pain still severe and not improving
Kelly and staff are very good DR.KATZ is excellent the best. DR KATZ explained every thing that he was gonna do i have seen dr katz plenty of times good. PAC
Everyone is extremely helpful, pleasant, and knowledgeable.
Easy location to reach. Easy in and out for what I needed. Taylor Kelley was easygoing and pleasant. Very efficient.
Prompt service and felt I had a extensive evaluation. Confidence in care.
Caring physician- clear explanations. Clearly understand the procedure, what I need to do and what's ahead.
Attentive care helpful supportive advice.
She explained everything to me setting my mind at ease and provided me with a treatment plan that I was satisfied with. She was very pleasant and didn't rush through my exam.
He took the time to explain everything and answering all questions. [Single best thing is...] information on what will happen in surgery.
I was given an appointment within a couple days of calling. Every staff member is always friendly and always ready to help. The service is top notch.
Got in on time, if not just a little earlier. Thorough explanation of what was happening, and going to happen.
The staff is incredible. Courteous, considerate, very little wait time.
Never got real direction on pain management or how to care for my injury
Warm and friendly staff. Dr. explained everything in detailed and answered all my questions. Very short wait. Dr. spent a lot of time with me and answered all my questions.
Marci was great...very positive and answered all my questions.
The doctor provided clear, detailed information and had great interpersonal skills.
Treated nicely and with respect. Made to feel like my shoulder was very important to them.
Dr. Wasserlauf is very courteous and always listens to one's concerns, discusses your concerns and resolves one's problem. No pain through the entire recovery.
Very pleasant and easy to talk to and understand.
I was originally scheduled to meet with Marcie, but she felt I should speak with the doctor. We waited a very short time and he came in and spoke with us at length about options. Very unusual for a doc and very wonderful!
Timely, personable, individualized. No more pain.
Everyone was so nice, concerned and very respectful. [Single best thing is...] the sense of urgency of getting me comfortable.
Dr. Fantry is so personable. She was my second opinion and suggested P.T. instead of surgery. So far that path seems to be working.
The doctor spent a great deal of time assessing my health issues and explaining things to me
I had an appt. with Marci and thought she was very professional. She seemed to really care about my medical concern.
The doctor was extremely professional and provided me with the relief that I was looking for. I would highly recommend him and would of course use him again.
Everyone was very nice from the staff at the front desk to Joshua Miles. The P.A seemed very knowledgeable and concerned about my problem.
Professional, courteous, wonderful staff and doctors!
Short wait time in waiting room and treatment room, friendly staff.
Everything was explained clearly and any question I had was addressed. I had no pain when Brian Katz administered the cortizon in both my knees.
Dr. Bissell and his staff are friendly, professional and very thorough, explained everything and answered any questions.
Kristin assessed my recurring tendinitis and gave me a shot to relieve the pain I'd had for the previous 10 weeks. I was seen quickly, Kristin Overton was caring, efficient, professional and thorough.
Dr. Berkowitz monitored my progress and advised me to continue to rest my left arm with the torn bicep tendons.
Was made to feel at ease about going back to work. [Single best thing is...] the pain that I was having is gone.
Staff and PA always treats me well. Pleasant and courteous
I didn't have to wait long and Dr. Bissell had a great bedside manor and explained things well.
Everyone is very nice. Clear instructions about what to expect.
Very knowledgeable, helpful ,caring Dr.
Marci followed my care 3 years ago as I underwent surgery for a Jones Fracture. She is extremely smart and knows what is happening. I trust her explicitly, more so than the physician who performed the surgery (who was also good) but Marci is a cut above! Marcy prescribed medication and a running restriction (no running for 4 days). After 4 days I was back at it. As a result, I made another appointment for my sore and swollen thumbs. November 19.
Brian answered my questions and I was not kept waiting very long. Both in the hospital and in Sosin I had a private room, greatly reducing anxiety. I had a full knee replacement and now have complete flexibility. The office has always been a good experience.
I met with the PA. She was thorough and pleasant. Everyone was pleasant and efficient.
Visit was Timely, everything was explained in language I could understand. I was educated about my follow-up care and expectations for my recovery
Friendly and very knowledgeable PA, sweet, kind and competent x-ray tech.
Timely appointment, took x-rays, assessed issue, all staff very kind. Dr. Wasserlauf was very thorough with his assessment and gave cortisone shot using ultrasound. Was effective.
Dr. Fantry listens to my concerns and understands that I also have a mess. It's not easy to find an ortho who is willing to work with me to help me try to figure out her my symptoms due to ortho or the MS. I see a lot of doctors all over the country including NIH and she is as good as it gets. We're blessed to have someone with her ability as well as her demeanor working in the Hartford market. [Single best thing is...] To find out that my symptoms are not ortho related, but are related to my MS most probably. She gave me very good advice on what I can do to lessen the severity of my symptoms.
I am very happy with my surgery and Dr. Fantry. The hospital was wonderful during my surgery, and Dr. Fantry appropriately dispensed pain medications. I am a little frustrated with my recovery, but I put that down to my age and my prior broken leg, and not due to Dr. Fantry. I think my complete recovery will just take longer than I expected. [Single best thing is...] not having any intense pain after my surgery-I either had no pain or mild pain.
Dr. Wasserlauf is an outstanding doctor. He took my mangled knee that was stiff, sore and swollen and put it all back together as good as new. He was extremely honest throughout the whole year long process of surgery and recovery, but he did what he wanted and the result was great. I can walk again completely without pain.
Discovered a fracture that was missed in original x-ray after a fall. [Single best thing is...] knowing why my arm was not healed.
The Dr. took his time to answer all my questions. Also, the staff there is one of the best that I have dealt with. Excellent care.
Mr. Katz made me feel very comfortable during the visit. I went into the visit very nervous about having the knee replaced. I told my Rhematologist that Surgery would be the very last resort. Mr. Katz explained in everyday terms what would be happening on the day of surgery. Made me very comfortable. This was the very last of my options. Shots do not seem to last very long at all.
Brian was right to the point. They took x-rays immediately.
Saw Dr. at appt time. Good progress so far.
Little waiting time to be seen. All employees were professional
He was very through and explains everything so you can understand what is going on. He also answers any questions you may have. The prior visit I was given an extra strength cortisone shot. He used an ultrasound machine so he could tell exactly where he was injecting and it worked! First time in 3 months I was not in agony.
Everyone at this office is cordial, kind and efficient. No waiting interminably as in so many other offices. A very well run medical practice. Dr. Kruger was happy about my progress which made me feel happy. I had lots of pain following surgery and he made me realize that it would take time to heal since it had been building up for so long. A nice, kind man.
Waited over 1 hour to see the doctor. Had an 11oclock appointment. It was after 12 before I got in then waited another half hour to see the doctor.
I feel I'm taken care with respect. Even though I'm not the only person treated for my same condition, I get a very personalized care by my doctor. I recovered most of the movements of my right shoulder.
The check in receptionist was warm and welcoming. The nurse practitioner I saw was very upbeat and knowledgeable and took the time to explain my options from doing nothing to a surgical procedure that would require a relatively long time healing and staying off my foot. She gave me a lot to think about to determine what action if any I decide to take. The x-ray technicians were efficient and entertaining!
Everyone is friendly and caring. A good result.
Great office stuff. Very pleasant doctor explains the procedure.
I'm very satisfied with the staff and Dr. they're very professional in their jobs, very friendly and I don't have to wait for long to be seen. I love being there.
Dr. Kruger, his staff and St. Francis is top shelf medical provider. Friendly, professional and caring service.
No change in condition. Nothing definitive about my condition. No clear instructions. Told to get orthotics and not told anything specific for what type, just that the shoe store would know. I went and they didn't know. So I may or not be wearing the correct ones. Also told to ween myself out of the brace but not how. Asked to make decisions about my care when I'm not clear as to the exact condition because everything is a "might be." So while everyone was kind and polite, I'm left with inadequate information to make an informed decision as to how I want to proceed.
The wait was not long, was seen within an hour of arriving. Everyone was friendly.
Answered all questions with comprehensive answers.
Kristin is awesome. She really listens to you and strives to make you feel comfortable. I like her a lot.
Marci is so personable and seems to really care. She listened and offered suggestions on how to help my foot heal.
Dr. Roark was a very comforting, professional, personable Dr. Dr. Rourke made me feel very at ease with the whole process of the knee replacement. He will be also treating my other knee in the future.
Prompt service, little wait time. Staff was friendly. Understood my issue.
Dr. Berkowicz took his time and I wasn't rushed.
Jessica was attentive and answered all of my questions. She had reviewed my information prior to my appointment. Her balance of professionalism and friendliness is exceptional.
I didn't have to wait long to be seen, and all of the people I dealt with were very polite. I felt they listened to me and responded to my concerns. [Single best thing is...] feeling I'm well cared for, as my wrist continues to heal under the supervision of the practice.
The help I was given was great. They were very professional, courteous, friendly and kind. The procedure was not bad. I really don't care for needles. In back of my knee feels much better after having the injection.
Dr. Ruark is an expert when it comes to shoulders. He did rotator cuff on both my late husband's shoulders. I wouldn't trust anyone else to do my procedure, however minor. He is truly a professional with a great attitude. He inspires confidence. It was nice to see Dr. Ruark again and I left with the feeling that my two years of pain would be addressed fully.
The wait time to see the doctor was very short. Previous to my last visit I received a cortizone injection from Dr. Berkowitz for the tendinitus in my wrist. The pain was gone within a couple of days and I had full use of my hand again.
Answered all of my questions and was very informative of things I should expect
Very professional and good feedback
Now I feel good and don't hurt. Scott Bissell and his staff are very well organized and cheerful. They make you feel relaxed.
I thought communication was great everything was very organized. I felt as though I could really trust the doctor and all the workers. I'm much more comfortable and am not in much pain after surgery.
I have been a patient of Dr. Fantry for about a year. I am very very satisfied with the outcome of my operations to my ankle and toes. I was just about unable to walk for long periods of time, and now I am back to walking about 1/2 mile to start. I have complete trust in Dr. Fantry and her actions and honesty with my treatment has made a positive difference in my life. I feel much more confident in my daily routine.
Doctor Fantry and her staff are the best, very thorough and informative. The front office staff is also awesome. I came to Dr. Fantry with two feet that need to be corrected from two surgeries that went wrong. She has been very thorough and not rushed into anything, taking steps that will give me the best possible outcome once I have my first surgery in a couple weeks.
I've been there before for a new hip. Friendly and experienced. Started to feel better.
The doctor explained how the surgery went and made sure we had no further questions. Very nice doctor! [Single best thing is...] knowing it was healing properly.
[Highly satisfied] cause I got better results with your doctors than the other doctors I was going to I feel a lot better now.
I did not wait long for my appointment. The PAC was very knowledgeable, thorough, and very kind.
The staff is wonderful there. They truly care about their patients. I am a healthcare worker for another organization and this staff far exceed a customer's expectations. I am progressing as expected.
Interested in what I had to say. Patient, no rush. Explained in detail the next step.
I am always treated well. Fast and friendly desk people. Dr. Berkowitz and his PAs are a marvel. Explaining every step.
Staff were professional and friendly. Alaina thoroughly explained what was going to happen and what I should do at home to alleviate pain. Was taken in and treated quickly.
Great customer service starting at the front desk from the check in process, to x-rays and to talking with Dr. Fantry. Dr. Fantry was also very knowledgeable and answered all of my questions, educating me thoroughly on all my options.
Diagnosis was made and everything was explained thoroughly. Kristin took all the time necessary to answer our questions.
Everyone is so friendly and knowledgeable, it creates a sense of confidence as a patient. It has been a success!
Dr. Fantry explained everything very well and spent time answering all of our questions. She is repeatedly highly skilled and knowledgeable, thorough and personable. The staff in the Enfield office are always friendly, highly competent, efficient and caring. We did not have to wait an excessive amount of time at any juncture, even though there were a lot of other patients in the office.
Amanda is great. She made me feel comfortable and calm as this was my first surgery. In the follow up appointment to hear how happy she was with the surgery made me feel better that everything is going well. I definitely recommend Dr Fantry.
Have carpal tunnel and he did surgery, came out feeling like a new person. No pain, no drugs. He's the best.
Dr. Wasserlauf took as much time as needed to address all my concerns, answer all my questions and explain the procedure thoroughly. Dr. Wasserlauf took my concerns seriously.
Following up on my right shoulder, as I could move it very well no shot needed, maybe an MRI next time.
It was good all around. Especially the woman who needed to make my follow-up appointment. She was very accomodating to my needs.
Dr. Fantry takes her time, listens and answers all of your questions. The pins were finally taken out of my foot - and I did not believe Dr. Fantry but the procedure was painless.
my pain was relieved as a result of the injection
[Highly satisfied] because Dr. Bissell is the awesome.
The PA was rude and I left feeling that he still does not know what is causing my discomfort and how to treat it. This is my fourth visit and the last two have been problematic.
The time and attention Dr. Wasserlauf spent with me was outstanding and greatly appreciated. The pain I experienced before the procedure is gone.
I did not receive clear answers concerning my treatment plan. It seemed that the doctor did not know what was wrong. I did not know why it was necessary for me to receive physical therapy.
Kristen took a lot of time with me and answered all my questions thoroughly
Dr. Berkowitz pulls no punches. Tells it like it is. He is awesome. He said the shot would hurt, and it did, but the relief that came after was a blessing. I trust him to tell me the truth, and he does. [Single best thing is...] No more pain!
Everybody explained exactly what was happening and they showed me what the x-rays look like. I have no complaints. [Single best thing is...] the happy attitude everybody had.
Quick, efficient, good results. [Single best thing is...] no longer having constant pain in my wrist.
[Highly satisfied with] service and results of the surgery. Relived pain.
Excellent doctor and service! No pain and feels good!
The staff is very attentive and goes out of their way to make you feel comfortable, ensures you understand the process and talks with you - very personable. The doctor is great! She made my very first surgery- a breeze! Dr. Fantry and her staff are professional and personable.
They are always great right from reception to end of visit. Never have to wait too long.
My foot was healing well. I can stand and walk.
Dr. Fantry was very honest about the procedure I need and explained in detail. Dr. Franty is very easy to talk to and listens. Staff in the office were kind and courteous.
She thoroughly explained my options.
Dr. Bissell was attentive and thorough in assessing the problem
Our Entire experience for my daughter's appointment was great. The front staff was very friendly, we were taken in very quickly, all the medical staff was very professional & efficient.
I was told I needed a new MRI so not sure what else may need to be done till Doctor Kruger reviews it and gets back to me. [Single best thing is...] how nice he was and his staff answering my questions.
Amanda Fantry was personable and knowledgeable and I felt like I was in good hands with her as a surgeon.
Brian Katz suggested that I get an ultrasound to determine the origin of some swelling around my incision. Office staff was able to call and I was able to have the ultrasound right away. Antibiotics were prescribed as a precaution. The ultrasound confirmed Brian's diagnosis of just fluid buildup.
[Highly satisfied] because I can take the time to say how I'm feeling and what I'm feeling. Dr. suggests options and we agree on the best one for me.
Problem was addressed, options offered and explained, and treatment given. Considerable improvement in condition after treatment.
Marci remembered me from my initial visit and was very caring about the issues with my foot. She was also very gentle with the cortisone shot.
The office staff is very efficient and Dr. Fantry is amazing. I was pain free right after my surgery!
Highly satisfied with the courtesy of the front desk employees and doctors. The thing I love most is no long waiting time to be seen.
Taylor is up front, factual and very good with patient interaction. The shots are starting to work.
Prompt and accurate service. Staff is knowledgeable and courteous. Facilities are neat and clean.
I have been a patient of Dr. Kruger for quite some time and he always is very efficient in describing my situation in a way that is understandable, he is very knowledgeable and I would recommend him to anyone.
Saw Dr. and had the injection that I made the appt for. Relieved the pain.
The PA explained to me that I was taking Tylenol incorrectly. I should take Tylenol every morning and evening. I was taking the Tylenol when the pain in my knee got so bad that I could barely walk. I have started taking the Tylenol each morning and evening instead of waiting for the pain to get so bad that I could barely walk.
Happy with doctor and assistant. When we checked in the lady couldn't find any of our records. She had to take info again and she had no clue why we were there. She said her records had to be redone if it was over a year. Dr Ruark operated on knee October 3.
Very thorough and professional
She is very detailed with her explanations and makes them easy to understand. She also really listens to me.
The doctor is an excellent communicator and seems to fully understand the issue. I have a history of foot problems. She was able to provide temporary non invasive relief.
Prompt appointment, minimum wait time, sincere interest with my chief complaint. Diagnosis confirmed source of pain followed by my options for treatment. Extremely happy with my results. [Single best thing is...] piece of mind related to my options and reduction of pain level.
Brian is very easy to talk to, listens to what I have to say.
Friendly atmosphere good info about my ailment.
I truly feel when I see Dr. Wasserlauf that I am the only person he's seeing. He always listens and is extremely thoughtful in his approach. I always feel that I am getting the best care that's available to me at the time. And the office staff is very efficient and kind. It's really appreciated. Thanks so much. Dr. Wasserlauf and Kristen are really good at injections and always make me feel comfortable.
Very Helpful, explains everything, and searches for answers...and is very nice!
Clear direction, taking steps to improve (recommended PT).
PA was very well versed, very kind and professional. I felt heard.
I had hip surgery in February 2019 and still seeing the Doctor. Need assistance in walking. Procedure has taken too long.
Dr. is caring and informative. Quick scheduling for surgery.
They took me in asap and were very specific as to what needs to be done. They were able to get me in surgery very quickly.
Dr. decision was blood work and an MRI. Blood work was done on the same day and called later that day to set up for MRI.
We arrived on time for our appointment and were taken in promptly. Once x-rays were taken, there was no wait before Taylor came in. She was extremely patient and explained exactly what my condition was.
Dr. Wasserlauf was very good in explaining my therapy.
Answered all my questions, showed me my x-rays and explained what she saw and thought was the cause of my pain.
Waited in a long line to check in. Waited until well after appointment time to be called. Waited an hour in an exam room before being seen.
Appointment on time, friendly staff. [Brian] Katz explained in detail what are the next steps.
Time was taken and things well explained.
Relatively prompt in seeing the doc. Plenty of time to discuss status, next steps.
No complaints. All went well. That's why I was highly satisfied. Very relaxed with all aspects. Office girls also very pleasant and helpful.
Taylor is very knowledgeable and truly cared in my next stages of recovery. Dr. Bissel and his team did a great job from start to finish and I am completely out of pain and at 90% after only 3 1/2 weeks after surgery.
Dr. Fantry takes good care of me. My wound is healing nicely and she said my pins are being well taken care of.
From the time I walk in & get my treatment everyone are so kind & caring. It keeps my knee from getting worse.
Everyone (from office staff to the doctor) was very friendly and efficient.
Josh took plenty of time both to examine me and answer my questions. We left with a clear idea of what's to come and when.
The office was very clean and the staff was very friendly. The wait was very short and my provider Marci Cookson was very knowledgeable. I was referred to physical therapy and hopefully this will work.
The staff worked smoothly as a professional team. Dr. Bissell was attentive and I felt comfortable with his manner and his treatment plan.
Short wait time, easy in and easy out. Very professional and respectful atmosphere.
Everyone was terrific to deal with. Dr. Fantry was very helpful.
Staff is very helpful and are knowledgeable as well as attentive to their patients.
Received shot in my knee and it is working very well. Quick and easy procedure.
Friendly staff and we didn't have to wait too long to get into the appointment.
Dr. Wasserlauf is fantastic. Over the years I have seen many doctors for many things and he is, in my opinion, one of the very best. I feel very fortunate to have him treat me. I really feel he did and continues to do an over the top job on my shoulder. His technical and communication skills are top notch.
The office staff is consistently pleasant and caring. They go out of their way to find answers to questions I have had and had gotten back to me immediately whether I have been in the office or calling from home.. I have not felt rushed by Dr. Kruger even when he is very busy. He has taken his time and made sure my questions have been answered and any issues are resolved. He definitely finds solutions! I felt it mattered to the staff and Dr. Kruger how I felt and what was going on with me mattered.
Dr. B saw me a month earlier and diagnosed my wrist pain. Provided cortisone and encouraged rest period with follow up. Very clear in instructions. It worked.
Appointment for new fx foot, radiology was excellent trying to get X-rays with no standing or weight bearing capabilities. Marci (PA) was friendly, caring and competent in the treatment, covering as Dr. Fantry was in surgery.
Doctor Wasserlauf took time to explain to me what residual pain is to be expected and gave me some procedures to follow to help me navigate better. He is very kind and compassionate. Characteristics very much appreciated by this old lady.
I'm very pleased with my course of treatment and the end results. I'm no longer in severe pain.
Was seen on time. Dr. spent a lot of time with me. Was not rushed. X-ray was very positive and quick.
Have great confidence in Dr. Wasserlauf. He checked out my two replaced knees - one done the end of Sept 2018 and one done Feb 2019 and was very happy with how I am doing. I am too.
Dr. Wasserlauf and his team are great ! This is my second surgery with him and I would recommend him every time. Dr. Wasserlauf works very closely with my PT person which is very helpful.
[Highly satisfied with] the staff and the doctor explaining everything. My wife worked for orthopedic doctors for 20 years, and even asked me a lot of questions that I could answer.
My knee was diagnosed as patellofemoral arthritis when I first visited Dr. Bissell. I didn't leave with a full understanding as to what that was other than a dislocation of the patella due to a slight instep and flat feet which caused cartilage to rub on the bone and create some arthritis. I wasn't sure if this was something that would fix itself over time with the brace they provided or not. My follow up visit I got more answers and was referred to see a physical therapist. I'm not sure when or who to see for physical therapy. I gave the referral paper to the woman at the desk, but nothing on it indicates a time or date. Dr. Bissell is a very good doctor and I trust his judgement based on his credentials and confidence. My only concern is, it seems like he's a little rushed. I had a lot of questions both times and it seemed like he was working on a very tight schedule with very limited time. My other concern was, my knee was killing me for about two weeks after my first appointment and it's nearly impossible to get a hold of anyone. I understand the office has a two day schedule, but with my work schedule an alternate number would've been great.
Very little wait time, my injury was explained well to me, and everyone that I encountered was professional. [Single best thing is...] my confidence in the providers at your practice. This time, as with every time I need to see a provider at this practice, I know I am getting the best care possible.
My PA was amazing at explaining my MRI to me in a way that I could understand it and was very thorough!
Arrived, waited 5 minutes was brought in to a room, waited 5 minutes saw the doctor. Schedule next appointment and left. No complications, going better than expected.
Everything was excellent. Doctor Wasserlauf is the best.
I received 100% of Alaina's attention. She interacts with you and your questions so you understand your recovery. She was very accommodating in getting my surgery reports.
From entering the office the staff was kind and caring. The wait time was prompt. Questions answered. Everything explained. My staples were removed with minimal discomfort.
It was a follow up evaluation after an MRI. Josh provided info on the results, assured there was no need for surgical procedures. There were no other treatable remedies other than pain management and rehabilitation. I accepted a rehab referral and a prescription for pain medication. As usual, whenever I've seen him, I always come away pleased. He is gentle, compassionate, considerate, and thorough.
I was taken care of nicely. The doctor examined my foot with ease.
I like Dr. Berkowitz a lot. He's straightforward and gave me my choices then let me decide. Exactly what a good doctor does. If I need further care I will return to see him. Pain was greatly diminished.
Dr. Wasserlauf spent time going over my recent surgery answering all my questions.
Dr. Kruger is pleasant and honest. I trust his answers to my questions. No more pain when playing golf. Tingling and numbness is gone from my leg.
Brian showed us the x-ray and made me an appointment for an injection. Brian is wonderful.
Visit went smoothly! Knee injection eased my pain.
Dr. Wasserlauf took the time to assess my condition and explain options. [Single best thing is...] a hope for a pain free or almost pain free future.
Brian was extremely easy to talk to. He explained what my knee problem was and the best course of action to take. He was friendly and did not object to questions asked by either myself or my husband. We very much liked his manner and appreciated his knowledge and forthright conversation.
Professional and quick front office, there is usually not a long wait when coming here. Doctors are very knowledgeable and make an effort to be personable while keeping there busy schedule moving forward. We have used this practice a few times for various injuries and trust their expertise.
Doctor is personable and takes time to explain. [Single best thing is...] I'm not in constant pain anymore.
Everything went smoothly and timely also, and my treatment was explained thoroughly.
Appointment time was honored and the young lady administering the shot was excellent.
Excellent care - shots administered without pain.
Dr. Raurk and his staff always treats me with respect as well as listens to all my concerns and questions! Never in any condescending manner as many doctors have a tendency to do.
Answered all my questions clearly and was very caring and considerate. They made me feel very good about my progress and encouraged me to continue.
All personnel were courteous, kind and helpful. No long waiting, all questions answered appropriately, pleasant environment. [Single best thing is...] The knowledge and outstanding care of Dr. Ruark and associates throughout the whole experience, office and hospital.
I have been going to this office / Dr. for many years..they have always treated me well. They speak with me not at me. Dr. Wasserlauf is extremely knowledgeable and proficient as is his P.A.. I could not ask for a more kind, talented Dr. to take care of my shoulder and knee. One year post right shoulder replacement and all looks good..can't ask for better.. The little bit of pain I have here and there is nothing like what I was going through prior to the surgery.
Brian was very helpful, informative and spent a great deat of time with me answering all my questions and concerns regarding my knee condition. He was extremely knowledgeable, understanding and personable which reinforced my decision to move forward with Advanced Orthopedic.
Dr. Ruark was personal and professional. He took time to thoroughly explain the procedure and to answer all my questions.
I was able to get an appt quickly. The receptionist was very pleasant and efficient. I was informed Dr. Bissell was running behind. I was asked if I would like to see his PA. She was lovely, very professional, personable, and reviewed my x-rays with me. I opted for a cortisone shot in my knee. She did this proficiently with minimum discomfort.
Dr. Ruark gave me all the information I needed for my knee surgery succinctly & completely in a nutshell which I appreciate. The office runs like clockwork and all staff very pleasant & helpful. Dr. Roark's ability to deliver the information I needed in a nutshell, which few people doso well, while being open to any questions I had. The office itself is very efficiently run. The entire staff are all pleasant & helpful. This office is definitely the best of your network. effien
Everyone is very polite and courteous. No more pain.
Pleasant PA. Fast service. Operation performed expeditiously with minimal discomfort. Felt better afterwards.
Dr. Fantry is friendly and explained my surgery completely and helped me to understand exactly what I was in for! [Single best thing is...] I was able to rehab at home instead of a convalescent facility which was much more comfortable.
The Dr. was very nice and answered all of my questions.
The staff continues to show its personal attention to concerns about upcoming surgery. They answer ALL questions in plain English. [Single best thing is...] The optimism about the outcome born by many successes in past proccedures.
Pleased to know that from first visit she is looking for problem and solution to it. Didn't feel rushed through visit as technicians took the time to ask questions rather than just a "robotic" testing
Dr. Kruger is not only an Amazing Surgeon...he is a Great Human Being. He made me so comfortable through my entire process of back surgery. He also has a Fantastic staff, so helpful and through. A great big thank you to Nicole, you have been there whenever I needed things to get done.
Went for an opinion for surgery. Dr. Wasserlauf was very through.