Provider and PA-C were very informative. I felt very comfortable and they answered all of my questions. Very knowledgeable and I feel I am in good hands.
Questions I asked were answered and explained.
She explained the procedures, answered my questions.
Professional atmosphere and staff. Pleasant interaction with doctor. He took time to explain everything and answer any questions.
Appreciated Jessica's thoroughness during the visit.
Jessica was friendly, pleasant, professional and very detailed in evaluation and providing background and answering questions! [Single best thing is...] Clarity by Jessica
The visit moved along in a timely manner. The M.A. that assisted me gave me all of the pre op information and explained it. The only glitch was that I asked for the pre op physical form to be faxed to my PCP and that was not done. It was a good thing that I had read it and could advise re: labs and EKG.
no waiting pleasant visit. answerd all my questions.
The virtual visit went well. Dr. Bissell was able to share XRAY information, I could understand him clearly, he took the time to answer all my questions. Still waiting for insurance authorization to proceed with treatment plan which is frustrating.
I was happy to know I didn't need surgery. I wish I had more info for the cause of my pain and the swelling. The Shauna and staff are great!
Both staff and facilities were top notch and I felt extremely comfortable and safe during my entire visit.
Happy that my surgery was successful.
Dr Fantry went out of her way to help me.
everything was very basically explained. Also good treatment plan.
Very kind, explained the options. No double talk. Suggested well thought plan of action.
Everything went smooth. Alaina took time to answer all my questions and provided a plan.
Prompt checkin Professional manners of both Michelle & Jessica
Dr. Ruark is very knowledgeable and friendly. Has great patient rapport.
Everything went well. Felt no pain with injection.
First of all, I got a good report which is always nice. Secondly it didn't take long at all. Fast and efficient.
The doctor was very detailed, he answered my questions and concerns in a way that I was able to understand. Very polite!!
There was little to no wait time. Dr. Kruger took the time to explain to me and to my siblings about the complicated surgery I was going to have. [Single best thing is...] I lived and the procedure (11 hours) was a success.
I couldn't walk without a lot of pain. I am now walking and I feel that's a real gift, thank you. I a moving more since the surgery so I have lost 10 pounds. Life is so much enjoyable.
Dr. Fantry was very thorough and helpful. She explained everything and even said she was going to ask her colleagues for their opinions on my upcoming surgery. She made me feel comfortable with my decision to get the surgery.
Great follow up. Everything was explained and was not rushed.
I've always had the highest regard for the entire staff. After my visit today it remains the same.
Straight talk to the point and a solution to my pain. I am pleased I made the choice to see this practice over others. [Single best thing is...] honesty and expedited visit. No waiting.
My first cast came out too tight. I went back for recasting.
Staff in the office very friendly and professional. [Single best thing is...] Information given to me on up coming surgery.
Good listener, options for treatment well explained. Physical therapy indicated and approved. X-ray tech great to.
Jessica was very knowledgeable and explained everything going on with my exam. After x-rays were read she explained the results and possible treatments. Finally know the problem and cause for my constant back pain. Also the treatments that should help alleviate the pain.
Dr. Bissell went over my MRI in great detail. We had discussed my injury prior and with all the information received I was able to make a confident decision on what the next step was. Dr. Bissell was very kind and understanding. He also treated me like a person, not just another surgery.
Very quick getting in and out and everyone is always very friendly. [Single best thing is...] Pain relief in left knee.
Dr. Bissell was very thorough, provided all the information I needed. Outlined all the options for treatment etc. going forward. He and all of all the staff were very courteous, answered all questions etc. [Single best thing is...] Finding out the exact cause of the pain, discomfort I was experiencing as well the active steps I can take to help manage the situation.
Check in was safe and quick. Office staff is always very pleasant.
[Highly satisfied with] Patient care.
Dr. Berkowitz is a cordial, gentle, informative doctor.
Highly satisfied. Front desk is well run. Waiting area very clean. Dr. Wasserlauf's PA Sheena is wonderful. She is welcoming, knowledgeable, and has great communication skills. I find Dr. Wasserlauf to be very present, I can see that he really listens to, and considers my contributions to any discussion concerning my health status. I love that Dr. Wasserlauf takes a compassionate, holistic approach when diagnosing, explaining prognosis, and weighing treatment plans. I feel confident in my choice of Dr. Wasserlauf as my shoulder orthopedic. [Single best thing is...] The great results.
Everyone was extremely nice from the office staff, x-Ray personnel and the PA for Dr. Kimmel. Dr. Kimmel has been my doctor previously for rotator surgery.
Everything went just as I expected. Stitches removed and my questions answered.
I have been seeing Doctor Jay Kimmel since 2007. I had an excellent experience with Doctor Kimmel and his team. I am so happy with all the care and treatment that I received from Doctor Kimmel and his team. His team is amazing from front desk people to nurses and his PA Alena. Thank you so much for the great care. The preop was excellent and well explained. The surgery went so well, I had no complications after the surgery. I was treated very well with nurses and doctors. I love the new surgery center.
Doctor seemed to know and understand my problem.
I didn't have to wait long, and the doctor answered all my questions.
Excellent experience. [Single best thing is...] The medical and office staff.
Dr. Fantry was very nice, she explained the issue I have, she was very patient with my questions. Her personality is awesome. Her knowledge is incredible.
The office staff were friendly & attentive. Dr. Fantry was extremely knowledgeable, helpful, attentive, forthright & friendly.
Was seen quickly. Front desk staff friendly. Dr. Ruark was extremely engaging and answered all my questions.
Great service & all of the staff was very friendly.
[Highly satisfied?] Yes. Dr. Bissell was thoughtful and caring in answering all my questions.
Well reason be Kristen was very professional and made me feel relaxed as much as I didn't want to she assured me that the shot will help with the pain and it was a good call as much as I don't like needles. No pain after the few days like she says.
I like her and is always nice when I go in and helps a lot, gives me things can do to help me.
Alaina always takes the time to go over things . Asks me how I feel what I think about my health. And makes suggestions. Very easy to talk to ask questions too. Said she would work with me on shots and what I wanted to do. Said when I'm ready to take the next step for surgery she would help me.
Meeting was fine but had to wait 1/2 hr before the doctor came in. [Single best thing is...] Explanation of the problem and possible options.
Short wait. Professional and courteous personnel.
Dr. Wasserlauf was attentive, thorough, polite and helpful. He took the time to clearly explain his diagnosis and treatment choices.
Dr. Bissell is so kind, makes you have faith things will get better.
Discussion about progress since surgery. My goals have been met. Will contact Dr. Bissell if needed.
Was seen by doctor in a reasonable amount of time. Friendly office personnel.
I was shown the x-ray before the surgery and after the surgery. Told I was progressing good and it could take up to a year to fully recover. Atmosphere by the doctor and the staff was pleasant and friendly.
Dr. Fantry was very thorough, explained what could be done and was very thorough. [Single best thing is...] How Dr. Fantry was extremely thorough and listened to what I said. I felt completely included in the process and decision making.
Dr. Katz shows his concern and answers all questions I may have.
Was able to see me on relatively short notice and had x-rays and diagnosis.
I was comfortable with my exam and all my questions were answered. I love Kristen and always feel that she listens.
Clean office. On time and friendly nurses.
Received good feedback from the doctor on course going forward. Due to my condition we were able to assess options via a remote meeting
My physician was pleasant and addresses my concerns. [Single best thing is...] My physician was straight and to the point.
Yes it was quick he really knew his stuff, cared about my situation took time to answer all my questions not like most doctors who want to get to the next patient. Very satisfied.
Jessica diagnosed my back pain and got me scheduled for an MRI within a few hours!!
What could be an extremely painful procedure with the doctor's aid, turned out to be less so. He also explained what a possible next step may be. [Single best thing is...] Less pain, more positivity.
Explains nicely before and after treatment. All staff professional, courteous and helpful.
Dr. Berkowitz explained everything. He was compassionate. I walked out of the office with much less pain.
Wonderful staff. Thorough exam and procedure by doctor.
Nice interactions with staff, very quick to sign in and get into exam room, doctor reviewed x-rays quickly, provided me with multiple options for next steps. [Single best thing is...] Quick x-ray and results.
Have had previous interaction with Dr. Wasserlauf and found him to be very thorough and very caring. Never hurries you along until you are completely satisfied and all your questions have been answered.
No waiting. Scheduled appointment was on track and information explained what was wrong and how we're going to proceed with the treatment. [Single best thing is...] that there is going to be no surgery, we can fix this with therapy and time.
My thoughts were listened to and respected, while sound medical advice was provided. That is the best possible outcome to me.
I'm very pleased with the way that Dr. Kruger and Jessica had taken care of my case. They both are very professionals and they make me feel that I'm in a good hands.
Surgery went very well, as did rehab. Very pleased. No pain.
She listened to what I said and took her time to explain everything.
Dr. Fantry is awesome, the staff is also great. I have enjoyed having them as the doctor and her assistants. I like how they have communicated as if you're a human being so you can understand what is being done.
Actually got to see and talk to a surgeon not a PA.
Staff was very professional. I was given options for my shoulder pain and chose cortisone shots which were very successful.
The PA was friendly and made me feel comfortable. [Single best thing is...] The injection was not painful at all.
The PA was very knowledgeable and careful. She explained what she was going to do. The Synvisc injection was painful. [Single best thing is...] No wait time and PA was very knowledgeable.
I was sent over from another orthopedic doctor to schedule a surgery.
Dr. Fantry is friendly, knowledgeable, and efficient. I was very satisfied.
Post-surgical visit was positive. Doctor answered all questions.
The office experience was very good. I felt safe.
Liked the staff including doctor. Thorough.
Dr. Kruger always takes the time needed with his patients.
The office staff was very organized, as well as friendly and professional. The check-in was timely, and the check-out went smoothly. The x-ray tech was compassionate and professional.
Everyone was very pleasant and organized.
Dr. Fantry is an excellent doctor. She is professional, informative and very pleasant. Gets right to the point and and doesn't waste a minute. I enjoy seeing her.
My fluid sample from my knee was lost in transit to the lab. I have to re-do the aspiration.
Efficient on time treatment. Good COVID 19 preventative practices. Injection into knee skillfully done.
Front office staff was helpful and professional, as always. I appreciated the steps that were taken to promote social distancing. Dr. Bissell checked my progress, listened to my comments and concerns, and revised a treatment plan. My whole experience was perfect.
Staff is pleasant and efficient. Dr. Wasserlauf is simply the BEST!
Dr. Fantry was wonderful. She took time to explain everything and answer all my questions and concerns. Shana was fantastic taking out my stitches. She was very patient, supportive and gentle.
Dr. Bissell always provides the appropriate care needed. He spends time and doesn't just move you along.
Dr. Bissell explained the MRI & then gave me the best options.
Everyone there treated me with respect. I also liked Dr. Berkowitz. Dr. Berkowitz told me exactly what he was gonna do before doing it.
I learned more in a 15 minute conversation with Dr. Bissell than I learned in 4 in person visits with an orthopedic physician at another practice. That physician may have been very knowledgeable (he certainly looked good on paper), but he NEVER answered my questions, and I am not uneducated (post graduate degree). Dr. Bissell read my medical records in advance, including x-rays and MRI results, he listened and he provided a LOT of helpful information, including potential treatments. Those were never discussed by my prior physician. All I ever heard from him was, I'd like to see you again in 4 weeks.
The doctor was thorough and honest, putting things in an easy to understand manner. The staff was pleasant and helpful.
The fact that Brian wanted to give me another MRI on my left knee even though I had surgery year and a half ago. To me that was like not wasting time getting right to the point and I appreciated that because of the results, not the best but I have two torn meniscus and a MCL sprain so now I'm going to physical therapy which is great
It was my first telehealth visit. Though figuring out the software was somewhat confusing to get set up, once the visit started, it went smoothly.
I visited Dr. Fantry a couple of years ago but couldn't continue to surgery because of personal issues. When I arrived to my appointment, both Dr. Fantry and Shana Major remembered me. Dr. Fantry was very friendly and professional. I completely trust her. At this point, I have no concerns about the surgery and am looking forward to moving towards living pain free and being able to wear sneakers again!
Great talk with the doctor, never felt rushed and got great service and advice.
Staff was polite and understanding. Not only was the staff top shelf but the doctor was very thoughtful as well.
The competency of the staff. THEY ACTUALLY LISTEN AND RESPOND APPROPRIATELY TO THE PATIENT'S CONCERNS. This goes for everyone from front desk people to the surgeons.
Yes I was satisfied. Had my knee drained with no pain and it's doing well now.
I was told that some doctors won't do knee surgery. I talk to other people who had knee surgery and said they are still in pain. Dr. Ruark said that my knees need surgery. I am hoping and praying I will walk better without a cane.
Reasonable wait time - staff and doctor very attentive and friendly!
The appointment was right on time and I got all my questions answered.
Entire staff courteous, friendly, helpful, professional. Check in and scheduling as support staff excellent, Monica w/ X-ray, Brian always kind, knowledgeable,helpful.
Jessica is very thorough and helpful.
Brian went right to the point of my knee problem. Injection was in order. I like Brian's manner.
Dr. Fantry listened to my concerns & explained the procedure. She made me feel at ease with the whole situation.
Appointment was on time, issue with finger was hopefully resolved. Doctor explained things well. My finger is starting to feel better.
The doctor was very pleasant and understood my goals and concerns. The services offered did not meet my needs, but the only way to discover that was to have the call.
Office is conveniently located and totally accessible. Office clean and welcoming and staff pleasant. [Single best thing is...] Dr. Ruark ~ he was highly recommended by a good family friend and he did not disappoint! Would recommend him without hesitation.
Very professional. Answered all my questions and addressed all my concerns.
Everyone was so nice. It started with the receptionist and carried through to the P.A. Alaina. Super nice, professional people who were all very helpful.
Same as the last survey, Jessica was very helpful and thorough.
[Highly satisfied with] The care and explanation. I was feeling much better when I left.
I was treated as soon as I reached the staff was courteous and professional. Dr. Rourke always makes me feel comfortably with the procedures.
Dr. Bissell is a kind and compassionate doctor. His assistant and PA are also great. I feel like they really listen to my concerns and address them.
Brian was professional and knowledgeable...
Prompt, full explanations, very nice x-ray technician.
Jessica was so friendly and knowledgeable.
Answered my questions in sufficient detail. Staff and nurses very welcoming. Clear path forward.
I really appreciated the honesty and directness that I received. I was diagnosed quickly, given a cortisone shot, and felt much better quickly. Everything was explained as it was happening. It was painless.
Dr. Ruark spells it out like it is and always spends time over any concerns and questions.
Hook up/tech part worked perfectly, great to see Dr. W, no issues with communication, all good! Great experience, everybody made it smooth and easy.
Brian is excellent. Very through and very easy to talk with. I enjoy going to him. I would also highly recommend him.
I checked in and they took me directly to the exam room. No waiting. No touching anything. All wore masks. Everyone polite and kind.
Good office protocol. Kristin explained what to expect during the procedure and answered my questions.
Quick in and out and very pleasant staff.
I am happy with the new COVID 19 protocol for entering the building. The wait seems less and waiting room uncrowded. Dr. Wasserlauf and his team are wonderful. I ask a lot of questions regarding my injuries, options available, and best treatment plan, and Dr. Wasserlauf is patient enough to go through each while showing me and explaining on my MRI.
Waiting on was a timely manner. Dr. Wasserlauf was great.
Left well-informed and a very good experience overall.
Dr. Berkowitz is always kind and makes me feel comfortable. He really listens and answers all of my concerns.
My concerns were addressed, answered and I felt satisfied with the results. The exam and x-rays indicated my hip joint is in good condition. I feel confident I received a good explanation as to what might be causing the pain. [Single best thing is...] Clarity that my hip is in good condition.
Brian was very thorough and informative.
Doctor and staff were knowledgeable, friendly and competent.
Dr. Berkowitz is very experienced in his field and patient oriented.
Thorough evaluation from a competent professional.
Walked in and was immediately taken care of. We call that 1 benefit of the corona virus (get people in and out). Stream lined service worked perfect. No sit and wait.
The office was very clean. The staff were very kind. They were very organized. The medical assistant hiva thorough explanation of how to prepare for my future surgery.
Brian was extremely knowledgeable and very helpful answering my post operation questions.
Quick turnaround from initial call to Virtual visit then a face to face visit.
The office staff at the front desk was very friendly and polite. I was then seen by Dr. Fantry's medical assistant and she was AMAZING! So professional, sweet and personable! Loved her! Hanna also fitted me for my post op shoe and she was just as lovely. Your entire staff was very professional, personable and knowledgeable.
Staff was very friendly and helpful.
The ability to talk intimately one on one. No interruptions
Alaina is amazing! She is so patient and answered all my questions. She cares about her patients.
The doctor addressed some post-op issues.
I fell and broke my right ankle in two places. Dr. Fantry and her assistant were fantastic! This has been the best surgical experience I've ever had!
Knowledgeable, courteous, and listened. New practice for me. Nice people took care of the problem.
Dr. Ruark was excellent he has earned my trust.
Smooth check in. Informative and speedy care.
Professional, knowledgeable, friendly and effective.
Dr. Fantry was amazing. I felt like she was attentive to my needs, but also with a brilliant bedside manner. I would never want to go anywhere else. [Single best thing is...] Her caring attitude. And great smile.
Doctor confirmed previous diagnosis and told me what I should be doing in the future.
I was treated courteously, complaints were patiently heard, and treatment options thoroughly explained.
Comfortable, friendly and professional setting.
Everything was thoroughly explained to me about my surgery and everyone is always professional and caring in that office.
Dr. Bissell is very smart and brings me to that next level of understanding of what is going on with me, and effectively treats me.
Brian listened, explained the situation, and was very clear. I know what the plan is for next spring's surgery.
Excellent service, I know that I'm going to the BEST orthopedic Doctor. Dr. Ruark has replaced both of knees. Great personality.
All of my questions and concerns were answered clearly and even though this surgery is scary for me I feel confident in Dr. Fantry and her abilities.
Everyone is always kind, helpful, pleasant, and supportive. I traveled 800 miles from an area with fantastic Healthcare just to be treated by the team here. I'll be forever grateful for the care I received from Dr. Fantry, Sheyna Major, the technicians, and the rest of the staff. It was very easy to follow up with any questions or concerns post-op. Dr. Fantry's assistant even reached out to me a couple times in the first 2 weeks to make sure I was okay, and healing well.
Office experience provided a safe social distancing atmosphere. All staff wore masks and sanitizer was provided. Staff was friendly and professional. My wait was less than 5 minutes. [Single best thing is...] Done within 5 minutes.
The doctor was very good at explaining what my next course of action would be for my ankle.
Everybody I ever dealt with there has been very kind and highly professional. I thank you for this.
Got some relief from my knee pain.
Doctor is compassionate and cares.
Well taken care of when stitches were removed.
Kristin was attentive and patient. She explained my issue in a clear and easy to understand manner. I did not have a procedure or treatment.
Specific information about my shoulder.
I was very pleased with the great measures the office has taken to ensure patient/staff are safe during this pandemic. My doctor was great. She was professional, funny and made me feel comfortable. She took the time to listen to my issues. I'm very confident that my surgery will be a success. I was relieved to know that the issue that I will be having is a simple procedure.
Pleasant staff, caring and very attentive.
I've been a patient of Dr. Kimmel 7 years. And I have nothing but kind words for he and Alaina. They are both so kind and attentive to my needs. Whenever I need to be seen, I have never had a problem with them not making it possible. I have been to the Hartford, Rocky Hill and Enfield offices and I am very happy with them all.
Everyone was professional and aware of how I felt about the problem of a stuck thumb. They knew that I needed to have the condition fixed and I am grateful to them.
COVID precautions. Ease of check-in. Doctor was pleasant and explained things well. Doctor was confident in his stance on treatment.
My appointment went as expected. I didn't have to wait long . All my questions were answered and I was able to change my appointment date with Dr. Ruark due to a vacation conflict.
They answered all my questions they were very helpful and they gave me a couple of options. They listened to my concerns.
Was able to have a conversation on my level and was very receptive to my questions. [Single best thing is...] Understanding what was happening.
The doctor and the PA really take time to listen to the problems I'm having and give easy to understand description of what the problem is and ways to help resolve it. Office staff is very helpful and gets back to questions that I've had very quickly.
Offered some alternative treatment to hopefully hasten condition.
The privacy and care that was exercised was great, especially during this pandemic. Great staff!
Both PA Alaina & Dr. Bissell spent time getting to know my history and were very helpful with treatment suggestions. Very organized and set up follow-on treatments without having to wait for a long time for them, thank you!
Dr. Berkowitz is always so easy to talk to whether in person or through Telemed. I have complete confidence and trust in him.
Friendly staff, quick service, highly satisfied with service provided. [Single best thing is...] pain relief.
Able to discuss options for physical therapy. Does an excellent job in providing cortisone shots. Provides relief in both knees for four months.
Your entire workforce are friendly and warming. Brian is a true professional. I truly admire his expertise.
Dr. Fantry is awesome. She always fully explains what is going on and allows for questions and concerns. She genuinely cares about her patients which is refreshing.
No wait time to get into a room, very short wait time to be seen by Alaina P., PAC. She was reassuring with suggestions to continue on the best possible path to healing and recovery.
Dr. Fantry was very thorough and explained everything very clearly. I feel confident that I am making the best treatment choice.
Have been receiving cortisone shots for a tear in my knee and afraid of surgery. Brian is super nice and explained what it involves and put my mind at ease if I decide to have it done and explained COVID protocol for surgery. Great place for treatment.
The office is taking proper precautions for the Coronavirus. Both Dr. Bissell & Crystal were informative about the procedure, professional, & friendly. I felt like I was in good hands. It didn't hurt!
On time, and procedure done quickly.
In and out quickly, Brian easy to talk to and helped me with my needs. Hardly any pain.
Rapid care, very helpful with explanation of what was suggested. Friendly, personal.
My diagnosis at first visit was stable fracture and when I left 2nd visit with a script for PT , diagnosis there says displaced fracture. Nice isn't it? That is a shock to me. Why was it not today to me in either visit?
Observed strict compliance with CDC recommendations...felt very safe.
I had the PA Jessica and she's excellent.
The staff is always so attentive and courteous. Especially Jeanie. Dr. Bissell was great as always and the injection was virtually pain free. [Single best thing is...] The friendly and courteous staff,.
Timely follow up and caring about the patient.
Brian is very nice, caring and knowledgeable.
Very nice doctor and very informative.
Brian's caring and determination to help with my issue.
It was quick, efficient, and treated respectfully.
Good explanation of upcoming surgery.
Glad that cray was right there and I didn't need to make another appointment to do that. Dr. Wasserlauf understood my injury, listened to me and knew how to treat.
Did not get a reason for my continued limping and x-ray taken was not discussed.
Staff was very pleasant and friendly. Ran on time.
Dr. Bissell listened to my concerns and gave me different options. We discussed each option & then chose one together.
Jessica is a very good listener. She explains things clearly and is very knowledgeable. Jessica is patient and kind and puts the patient at ease.
The doctor was very informative. [Single best thing is...] I didn't have arthritis.
On time and a shot to ease in left shoulder.
Didn't have to wait long in waiting area after check-in. Was brought in a immediately had x-rays done. Monika was friendly. After x-rays, didn't have to wait long for Dr. Katz to come in and review everything. The whole process took less than 45 minutes. Great experience and everyone was friendly.
I felt the level of care, from removing my splint, getting x-rays, having stitches removed to getting a new cast were done with the utmost professionalism.
Short wait and impressed with Alaina's knowledge and professionalism. She answered all my questions. The procedure was relatively painless.
I felt I received an honest assessment of my injury and what my next steps are. No surgery needed at this time but I have my file at the office. If the injury becomes worst, he left an open door to reach out to him.
Dr. Fantry was great overall. Very knowledgeable and professional, with a personable approach. She asked good questions and explained what's going on and treatment options very well. Her staff was also excellent.
Staff is professional (not always friendly) bit these are difficult times .... Kristin is wonderful .... a true professional ....
Dr. Wasserlauf clearly answered all my questions in an unhurried manner.
The doctor along with his staff are so friendly. The overall office is very very clean and safe. The wait time to see the doctor was very short.
The professionalism of the staff and their attentiveness of the professionals
Kristin is very professional and did a great job with explaining my condition and options for me. She is caring and listens to all my questions.
Great experience with Jessica Temple and her expertise. I was also able to meet with Dr. Kruger for a short time as well. Just a great visit overall following post-op Feeling very comfortable and satisfied with the doctor's diagnosis and outcome after surgery in due time.
All staff were great from before the visit (phone call from Shana clearing all details and questions about referral from primary) and the staff in the office. Texted when I was there, was Called up right away.
The staff is very friendly and accommodating. Shana is great and patient. She answered all my questions, was very understanding and pleasant. Dr. Fantry is very knowledgeable and confident which makes you feel comfortable in your decision making.
Jessica is the best! Very kind, knowledgeable and diligent. I feel very lucky to have her and Dr. Kruger overseeing my care.
Dr. Bissell answered all my questions. He is excellent at explaining process and goes above and beyond to make sure communication is clear. I didn't feel rushed at all. He's an excellent doctor.
Nice setting. Staff was very helpful, nice. Wait time was impeccable. Doctor took his time with me explained what needs to be done to make my diagnosis better.
Dr. Kimmel comes highly recommended and he and his staff are very friendly and professional. Still going through the healing process. So far, so good.
Found out I DID not have major knee problem.
Smooth check in, friendly staff, and meeting with the doctor.
Was worried about office visit due to COVID. Once there, I felt comfortable. Precautions in place for a safe environment. First time patient. Found out I was being treated for incorrect problem. Don't like that is more serious than I thought but happy that Dr. Fantry recognized the issue. Office staff was very pleasant. X-ray tech was great.
Dr. Fantry is very professional in whatever she does, love her.
Doctor very, very thoroughly explained all my options and ultimately the surgery, to the point where I am comfortable with it.
Exam thorough. Answered all questions. Pleasant, knowledgeable and very proactive for the patent. Excellent Visit.
The visit was fine but I have been waiting for 2 weeks for a call to set up surgery. I had assumed the call would come in a day or two. I have left 2 messages and still have not received a call. If there is a big delay it would be nice to know how long that is.
Very concerned about best results for me.
Efficient and friendly. Quick and easy.
Had a good discussion about my condition and answered all my questions.
Everyone was efficient and friendly. Good results.
Dr. Fantry and her staff are always so friendly and helpful.
Dr. Ruark knows my condition and treats me accordingly.
Good information; friendly, competent service.
Brian is a wonderful professional to be treated by. He is affable, knowledgeable, professional and I have total confidence in his judgement. [Single best thing is...] The relief from the minor pain in my knee.
Dr. Ruark is always friendly. He explains everything well and answers all your questions.
Dr. Bissell listens to your concerns, explains options well.
Dr. Fantry is a great doctor and she's always thorough in giving me the information that I need to know about whatever issues I may have.
Pleasant staff and doctor always spends the right amount of time in room, listens well to concerns and answers all questions!
Seen on time for appointment, good customer service.
In spite of the virus I felt very confident going to my appointment. I was not disappointed and felt very safe. Think it was my fourth time seeing Brian and in spite of the why of the visit it is always good because of Brian's demeanor. He never rushes thru an appointment, explains when questioned, treatment pretty effective and he is super nice and always respectful. Knee pain has lessened.
Everything went smoothly from beginning to end.
Dr. Fantry provides great advice and answers questions.
Through explanation of what was going on.
The doctor had great enthusiasm and clear communication. All staff were polite and efficient. [Single best thing is...] Upbeat personality of doctor.
Urgent Care was technically closed due to Covid. I was in a lot of uncomfortable pain and drove to urgent care. When they saw I was already a patient, they worked me into Dr. Bissell's schedule quite quickly. I was so thankful! He gave me a cortisone shot and I am pain free. Thank you to the Doc and all the staff at Advanced!! [Single best thing is...] Pain free.
I thought Dr Wasserlauf was rude and condescending.
She asked me questions and I didn't feel rushed and then she proceeded with next step to find out problem with knee which was an MRI.
Kristin is pleasant, competent and focused. I appreciate her input into my choices for my sore shoulder and her suggestions for treatment.
Complete total care, I left much satisfied.
Waiting area very clean. Prompt service, courteous staff. Proper infection guidelines are followed. Everyone had mask on, did hand washing, and strict instructions.
[Highly satisfied with] Easy to make appointment, no waiting, got treatment. Everything! [Single best thing is...] Pain was significantly reduced.
Dr. B indicated I was on track 6 months post-surgery. Will require another 6 months to hopefully recover as much as possible.
Jessica was very professional and to the point.
Staff was very professional. Dr. Bissell explained all of my options prior to deciding on surgery.
Dr. Kruger has great bedside manner and was very good at answering all my questions. This office is very professional and I'm quite happy with the services provided.
Dr. Scott Bissle was terrific, could not have asked for a better surgeon, Taylor Kelley also very nice. Never felt like a number, treated me like a real human, never felt rushed. This truly was a great experience. Everyone and everything, very professional, Crystal was great, all questions answered, called her a few times. Paper work for disability pay sent immediately. Everyone that works here should be proud of the great work they do. Many thanks!!
After explanation and discussion, I was able to choose a medication for pain.
The PA was very patient and answered my questions. Explained everything.
Doctor always listens to any comments or complaints and offers his advice.
[Highly satisfied with] the treatment.
This was a follow up to a video appointment. Kristin gave me a shot of Cortisone in my knee which seems to have helped somewhat. Check in was a little wierd. Got to discuss future shoulder surgery timing with Dr. Wasserlauf and Mary Ann.
The staff as a whole really cares about their patients! In these times they make sure everything is sanitized which is very important. Big thanks to Dr. Bissell and Crystal for trying to get me healthy!!!!
The teleconference went well and feedback on my progress was very good.
It went smoothly. Treatment is still in the process. Things are progressing well.
Very knowledgeable, and understanding. Listened to my concerns, discussed options. Very patient centered.
Dr. Kruger was on-time, straight to the point and thorough.
The office staff was pleasant and the visit was timely.
Professional care, demeanor. communication skills. The comfort level provided by the doctor. The Doctor took the time to hear my concerns and listened carefully. She was not looking at her watch for the next patient time!!
This surgery is extremely important and quite difficult. Dr. Kruger's knowledge and professionalism puts me in a very high state of trust allowing me to go through with the procedure.
Doctor spent a great amount of time to answer my questions and those of my family.
I feel as if I'm making a complete and quick recovery, and I understand my treatment plan.
Dr. Berkowitz is a competent doctor and I totally trust his judgment. He explains things. [Single best thing is...] The staff.
Alaina provided very professional, courteous, and friendly service.
Dr. Kruger's diagnosis was precise and recommendations were clear.
Dr. Kimmel, Krystel and the rest of the staff were polite and accommodating throughout the entire process, from initial assessment through surgical follow-up. Very professional group and Dr. Kimmel made the surgery an absolute breeze. I never even touched my crutches! The total elimination of injury related pain via a surgical procedure that inflicted virtually no negative physical impact.
Dr. Wasserlauf is beyond wonderful, gentle, compassionate and caring.
She seems to have a good plan for my problem, my telemed appointment went well.
The staff at Enfield always pleasant to work with.
The examination seemed cursory, and I don't think I successfully communicated my concerns. Perhaps both of these were related to the online format?
Dr. Kruger was thorough, professional yet personable. He made me very comfortable and he was kind. His PA was very thorough and kind, as well. Was given real answers to my questions and concerns. Was never brushed off as I had been with my person family doctor.
Knowledge and expertise. Surgery is set for July
Dr. Bissell was patient and answered all my questions. His Assistant Crystal was professional and made me feel at ease.
I felt comfortable with Dr. Kruger. He understood my pain as it relates to the job and suggested core strengthening routine should be included in the current therapy sessions offered by the job.
Jessica is very upbeat. She made sure I had follow up. She seems as though she really cares about her patients and I was quite frustrated with my pain. She listens.
Jessica Temple is one of the absolute best PA's I've ever had the pleasure of having. She's extremely knowledgeable and always keeps me informed of my condition. I would highly recommend her and Advanced Orthopedics for any back issues.
Friendly staff. Shana made the effort to come out and say hi - spoke to her multiple times on phone when she was very helpful.
Great Customer Service upon arriving and the PA was great. She was easy to talk to and easy to listen to regarding my concerns. Technician was fast and explained everything prior and during my x-rays. Have been a patient of Dr. Aarons for several surgeries, so I was a bit familer with the reputation of some of the physicians.
Everything I was told was exactly how it happened. Nothing was sugar coated.
Dr. Fantry always answers my questions in a patient way the office is always welcoming and its just a fantastic group (at least the doctors I see there). The cortisone shot in my ankle will tie me over (hopefully until I have surgery)
Was able to get an appointment quickly. Had a virtual visit with Dr. Kruger who was fantastic and through during the visit. I felt that he really was listening to what I had to say.
Dr. Berkowitz was easy to understand and I felt confident in him. The pain subsided quite a bit.
I loved and appreciated that Jessica provided details about my X-ray, was listening to my questions when I was confused and curious and was very detailed in reasons for referral
Quick and easy to log on. No complaints.
Everybody was very nice and extremely professional. [Single best thing is...] Meeting the doctor and discussing my options.
Visit went without issue. Everyone very professional and competent. Special procedures all followed and smooth. Dr Bissell is takes the time to explain everything. Entire staff works together as a team. I left feeling good about going to this practice.
The facility is very clean. The check in process was easy. The nurses and Dr. Fantry are very pleasant. My medical questions were answered beyond satisfaction. Thanks
Dr. Fantry is great and very knowledgeable.
VERY covid safe! Very kind and pleasant PA-C, and injection was incredibly painless!!! Very very very happy with the provider and facility. Katz's personality was incredibly kind and considerate. Very very nice PA- C!
There was no wait time. The assistants were pleasant. Dr. Fantry was very direct and easy to talk to.
The staff was very friendly the nurse was very sweet and the doctor was so understanding, kind and extremely awesome. It was great I'm very happy with the treatment and the results are great.
Dr. Berkowitz took the time to describe what the next steps and answeered all of my questions
I did not have to wait long for my appointment. The medical assistant that I saw was very pleasant. Doctor went over my x-rays with me and discussed my options. Everyone was very friendly. Doctor gave me a cortisone shot. I've had several in the past (by other physicians) and this one was done very well and did not hurt as much as usual! BIG WIN
The procedure (injection) went well, and the doctor and staff did a great job at preparing me for what to expect. [Single best thing is...] The potential to have a reduction of pain in my right hip. It has been a few weeks since the procedure, and I am noticing a slight reduction in pain levels.
Both legs are hurting, left more than right
Doctor and staff are pleasant and give excellent care. [Single best thing is...] Answer all my questions
Dr. Ruark takes time to listen to a patient's questions and concerns and allows time for extra questions. He is very positive and supportive!!
Excellent. Doctor reviewed symptoms and came up with a plan. Very satisfied. [Single best thing is...] That the Dr came up with a plan
My hand and thumb is healing and feeling much better, and I was released to go back to full duty at work
Dr Wasserlauf is excellent! He is so patient and takes time to listen to my concerns. I never feel rushed and he always takes the time to discuss several treatment options with me. Even over telemedicine, he was great and so thorough! I always feel confident in my plan of care after talking with him. Advanced orthopedics of New England is lucky to have such a kind, intelligent, and patient surgeon!
The office was professional and accommodating. The doctor explained everything to me regarding my fracture and showed me where it was on the xray. [Single best thing is...] Taking the time to explain and show me my xray and how to use the boot.
Everything has been well thought out for moving patients through with minimal contact to others. Staff is extremely helpful and friendly! I was given very good information to move forward with!! [Single best thing is...] Friendliness!!!
Dr Kruger was fantastic. Very sympathetic & understanding.
Very knowledgeable personnel and always attentive to my overall health and always answer all my questions
Everyone was very friendly. I also appreciated the measures put into place for the covid. [Single best thing is...] My hand feels better lol
Everybody was very pleasant and informative. Dr Bissell has been one of the nicest, thorough and professional doctors I have ever been to. Would highly recommend. [Single best thing is...] Hard to say. Everybody I dealt with, even if I pestered them with questions, was always helpful and responsive
Question was answered on upcoming surgery.
Dr. Kruger explained my test results and took time to discuss treatment options. I appreciate his candor in weighing pros and cons of each potential treatment.
Treated with respect, my issues were addressed, treatment was provided. Decreased pain.
I called and they fit me in a few days later. I had pain in left knee and a x-ray was taken, saw Dr. Katz he knew what my problem was and gave me a shot to help with pain. He gave me answers to my pain very quickly. I was in and out!!
Not fond of waiting 30 minutes in small office with a number of staff without masks. Alaina was professional but not able to give be a specific diagnosis from one X-ray
Over highly satisfied with the level of professionalism, courtesy and experience. I appreciate the straightforwardness of the doctor and medical team regarding my surgery.
Dr. Berkowitz and staff listened, gave me options, professional. Honored Covid concerns. This was a 2nd opinion visit and I didn't feel dismissed.
The medical staff were very respectful and helpful.
Dr. Fantry is amazing. She made me comfortable at the appointment and explained everything to me so I could understand and answered all my questions clearly and thoroughly. [Single best thing is...] Lessened pain.
Dr. Bissell seemed incredibly knowledgeable and straightforward.
Dr. B listened carefully to me and we both agreed surgery was the next step. He was kind and caring, and I trust him to repair my shoulder.
Brian was interested in my issues and answered every question. The provider showed he cared about my issue.
The visit was quick and the staff professional.
Explanations were clear and easily understandable.
Dr. Ruark is the best. Kelly was very professional.
He listened to me. [Single best thing is...] Referral to Specific Specialist outside of Advanced Orthopedics after going over MRI Images with me.
Everyone was professional, courteous, respectful given the virus. Dr. Fantry is fantastic both in personality and surgery skill. Thanks to her my knee is repaired.
There was no waiting time, pleasant staff, knowable staff, and all my questions were answered.
New experience thought went very well.
I didn't leave feeling I knew why I was having a complication.
Especially during this time of COVID-19 the staff still made the patient a priority, even though new regulations were put in place. As well as the interaction being as though a pandemic wasn't really happening; even though we were wearing masks it still felt like a natural human way of going through an appointment.
I found the Dr very easy to talk to. The Dr seemed to understand just how much pain i've been in.
The entire staff and Dr Berkoeitz were caring and professional about my health issue. Clean facility and I felt safe with all the Covid-19 protocols implemented at the facility.
Dr Bissell and staff were personable, friendly and professional as well as on time. [Single best thing is...] Hearing Dr Bissell and Dr Krueger had conversed about my issues and what approaches to treatment to take.
Dr. Wasserlauf gave me clear explanations and expectations.
Dr. Ruark is great. Very interested and knowledgeable in his profession. He is fun, understanding, well rounded. Dr. Ruark's work is the best. [Single best thing is...] There is more than 1. If you're looking for physicality, my scar is vague, my hip is perfect.
Very much appreciated the safety measures due to COVID19. Front office staff and clinical coordinator were wonderful. Dr. Bissell listened to a few concerns of mine and put my mind ease. All my questions were answered, reviewed my current regimen. Happy with my progress and with Dr. Bissell. I am feeling better!
I felt he took the time to talk with me about my issues and take some action to alleviate the condition.
[Highly satisfied with] Care of medical staff and doctor. [Single best thing is...] Finally getting shoulder pain taken care of after almost a year of treatment, PT and injections.
Everyone was professional, equipped appropriately for social distancing and outgoing. Each aspect went smoothly and quickly.
You get in to see the doctor at your appointment time. The doctor is understanding of your needs.
The cast was removed. [Single best thing is...] I get to start walking.
It was a quick wait time. My questions were answered.
Brian is friendly and very knowledgeable. He asks the right questions and gives good answers
My dressing was bleeding. I got right in to be seen. Brian took off the dressing, cleaned the wound and redressed it, all the while reassuring me there was no problem.
On time. Pleasant staff. Attentive to my problem. Treatment worked.
Yes [satisfied], but wish they had the brace in stock. [Single best thing is...] Crystal and Dr. Bissell.
This visit set up my shoulder replacement.
Pleasant, on time, explains everything. My knee is feeling much better!
Because the Dr and his staff were very helpful and nice.
Procedure (Knee injection) was quick and easy. No issues. I got some immediate pain relief.
On time and very helpful and pleasant staff. Explained every aspect of procedures and therapy related. Very knowledgeable and easy to talk with. [Single best thing is...] Experience and ability to feel my pain.
[Highly satisfied] Because you were very helpful.
I loved that he was able to sit and talk to me while the stenographer was taking notes. I felt like he was giving me his full attention. I have been to other orthopedist and he by far did the most comprehensive evaluation.
Complete "virtual examination" and good suggestions for additional PT.
Dr. Kruger explained everything thoroughly to me.
Our telemed visit went very well. Dr. Kruger went over all my tests and explained the problem areas and what can be done to help me. Very satisfied with the process.
Dr Bissell is kind and a good listener.
Friendly and accommodating office staff and Dr. Berkowitz was very knowledgeable and personable. He didn't rush through the visit at all, in fact, he spent time talking with me about my issue, helped me to understand my problem, answered all my questions and was extremely patient, gentle and kind. I'm grateful to have found Dr. Berkowitz! [Single best thing is...] Some relief!
It was actually a zoom call. And the office made sure we had the necessary apps downloaded. They also made sure we stayed in contact, and they were right on time with the call.
Great service by a professional that listened and understood.
Dr. Bissell took the time to not only perform the treatment carefully but also answered my multiple questions thoroughly. The Treatment Works!
They brought me right in. Everyone I saw was very kind and patient with me as I discussed some concerns that I had which helped put me at ease. I did not get sick from the anesthesia which was my biggest fear.
All questions answered. Provider pleasant and caring.
Easy access, Dr. Ruark came in promptly and spent time to go over things with myself and my wife who was on the phone.
My conversation with Dr. Berkowitz went well.
Didn't have to wait long to be seen by Brian. He made me feel at ease even after I found out I needed a total shoulder replacement. I like that he showed me my x-ray and explained what we were looking at. I didn't feel rushed and he was very gentle when he gave me the cortisone injection. Was happy to see the precautions that were being done to protect us from Covid-19.
Everything went great. I like this better then going in the office
[Highly satisfied because of] courtesy and thoroughness of all staff.
Dr. Bissell is always on time, courteous, and very professional.
Provider was very informative and took time to answer all my questions.
The doctor informed me of how my knee should feel post one year surgery. He allowed me the time to share my experiences with my knee and explain any problems or pain I was having.
Brian Katz is an expert on giving the shots to my knee. Always satisfied to be treated by a friendly capable professional.
Short wait time and competent evaluation of injury follow up.
Virtual visit with Dr. Fantry was right on time, thorough, and professional. No waiting and very thorough explanation is health issue and options.
Asked for next steps for treatment of my condition and received useful alternatives and guidance.
Jessica was so kind and detailed. She is a great communicator and called before and after as a follow up. Her style is very pleasant and I enjoyed working with her greatly.
The doctor took the time to talk to me and figure out the real problem. He came up with 3 things for me to do in order to get more results and see any progress.
Dr. W gave me enough time to ask questions. Obviously an office visit is much easier but the virtual visit was the next best thing.
Well Ms. Overton was pretty straight forward explaining what's going on why I'm feeling discomfort in my shoulder after her exam and follow up to make sure I was doing well and setting goals and treatment plan.
Was able to explain what I was feeling and Dr. Fantry was able to see what I was talking about.
Dr. Fantry took her time explaining my options and even consulted with other doctors and had a tele conference with me at a later date to come up with multiple choices for treatment.
I came into the office and I was the only patient in there. Great social distancing! I was then brought into the examining room where Alaina assessed my problem, then off to x-ray my two shoulders. Alaina then came back into the room and talked to me again concerning my x-rays. She gave me a slip for physical therapy and I made an appointment for 3 months from that date. I felt very satisfied with the visit .
Doctor was clear on explaining upcoming surgery and answered all my questions. He put me at ease.
On time, the room was very clean.
Really good support. Great mobility.
He is the best Doctor a patient can have.
Dr. Wasserlauf took all the time needed to answer any and all my questions, offered suggestions for continuing my recovery, and left me with some encouraging thoughts.
Treated me right away. Nice people to work with.
Alaina answered many questions, provided information. Gave me options. Spent time going over things. Very pleasant, always is and spends time explaining things. [Single best thing is...] Time spent going over options.
Brian Katz is always very helpful. I trust his judgement. He showed me the x-ray picture and put my mind at ease. I've been seeing him for follow-ups after I had the surgery from Dr. Ruark. He's very knowledgeable. I trust both of their knowledge.
I would prefer to come in and see Dr. Kruger in person, however for my first virtual experience I was satisfied, considering the state of our country at this time.
Appropriate feedback/answers to questions.
Couldn't be more satisfied. Dr. Kruger and his team waste no time addressing my health and a proper healing plan for my recovery post-surgery.
Dr. Kruger is known for his lack of bedside manner, however, I've always felt, that he would fight for me if necessary. Even though he's curt, I've always liked him. In this last experience he was rude and spoke down to me. He probably didn't even realize it. He interrupted. I never felt heard. My daughter and home health aide were horrified at his demeanor.
Amanda gave me my feet back and I'm forever in her debt.
It has been three months since my shoulder dislocation accident. This was a follow up visit and my healing has progressed significantly.
Dr. Kruger and his staff have been fantastic throughout the entire process, including follow up calls after surgery from the PA's to see how I was doing. Dr. Kruger took the time during the video call to answer all my questions and was extremely personable.
[Highly satisfied] Because she's very professional in everything she does.
Dr. Ruark explains everything in a simple, easy to understand way. He is very reassuring and supportive as I heal from hip replacement surgery.
My first telemedicine appointment. Easy to use. Taylor was professional, as always, and all questions were answered.
Under the circumstances of the present situation everyone there was very pleasant and efficient.
Dr. Bissell is Kind and patient and always explains all of the options available.
Doctor was fabulous. Listened to all my concerns and explained my condition in laymen terms. Doctor was compassionate and patient.
First of all there was great miscommunication about the check in process amid COVID19 prior to and the day of my appointment. I was told to call from parking lot and wait in my car. I was never able to connect by phone with anyone in the office and after waiting in my car for 15 mins., I finally walked inside and was told the check in process was different than what I was told. Just poor communication overall. Also, to my dismay I did not see the provider I was scheduled with which was Dr. Wasserlauf. It would have been nice to be notified of this in advance or to be given the option to see an alternative provider. I felt put on the spot and like I didn't have a choice- was not thrilled by this. Lastly as personable as Ms. Overton was, her technique was much different than my experience with Dr. Wasserlauf - more painful. When I left the office I was in extreme pain for a good hour and a half until some tylenol I took kicked in. I did not experience that degree of post op pain after my injection with Dr. Wasserlauf.
Had doctor Bissell himself, what a relief. He drained my knee with a minimal amount of pain. Felt so much better immediately.
Good technique on Dr. Bissel's part makes the procedure less painful.
Short to the point, no long waiting.
Dr. Kruger was great helping me to understand my options and offering things I could do to help with my pain.
Complications from surgery limiting movement and healing.
Best one can expect with Covid climate.
Dr. Fantry and the staff have been amazing since my first visit a year ago after I broke my ankle. Kind and professional and I was seen 2 days after my accident.
My concern going into the appointment was whether I had to do surgery or getting an injection. She was very pleasant and kept me at ease. The aide that dealt with me was absolutely understanding, calm, pleasant, and courteous. I was very impressed with her friendly tone and professionalism.
Able to get an appointment on short notice. Boot allowed me to walk again for several days. Dr. Fantry communicated clearly with me and responded quickly to an email when my symptoms resolved after several days. [Single best thing is...] Timely appointment during coronavirus closures.
I got in and out fast and the office was very clean.
I like the time that gets spent with me during visits.
We made an appointment for my surgery in August 25th.
The application wasn't working. The call started late. I felt like it was a formality to get paid for the visit to meet with me. Zero bedside manner.
[Highly satisfied] Because Dr. Scott B and his staff are wonderful.
The staff and Dr. Wasserlauf are very passionate about their career path and come highly recommended.
I hadn't been seen in a little over a year for some thumb trigger finger symptoms. It was an old workers comp claim and the authorization for the visit was obtained by the office timely, my appointment was made within a week and I received another Cortisone injection which has improved my symptoms. The service was terrific especially considering it was during COVID-19 crisis.
If there was an option of partially satisfied, I would have selected that one. I found it difficult to answer Dr Kruger's questions regarding my progress.
Still in pain.
[Highly satisfied because of] their professionalism and friendly service.
This visit with Alaina was via telehealth. It was a great experience. Alaina reviewed my Right Shoulder MRI and gave me the results. Also, we talked about the Left Shoulder. She really explain the conditions very well as usual. I am very happy and satisfied with my Doctor Jay Kimmel and his NU-PC Alaina. They are doing an excellent work taking care of me. Thank you.
I was satisfied because I enjoyed some relief from pain, though I was told that because the fluid behind my knee was in layers rather than a single pocket, the doctor was unable to aspirate any more than he did.
I completed my visit via telehealth and found my physician to still be compassionate and sympathetic to my needs.
Everyone was so nice and calm. It made me feel relaxed. Considering the situation. [Single best thing is...] Not having that grinding pain in my knee.
Quality care with genuine concern for my well being.
I was referred to your practice by Dr. Squire. I really like Alaina. She really listened to my concerns and explained my condition to me and was able to give me pain relief in my shoulder until I can see Dr. Kimbell. Alaina also took time and I did not feel rushed.
Dr. Fantry is amazing. Even doing tele health I felt her compassion for what she does. I have no more pain in my ankle and the over all inflammation is gone.
My 1st virtual visit with Dr. Bissell went very well. He addressed my concerns as a post-total knee replacement patient and answered all my questions.
I did not wait long, all bases were covered and treatment plan advised.
Prior to the actual 'visit', the staff was very clear with direction on what to do before the actual visit and on how to access the call. The call itself was clear without any hesitations or lag in voice or movement.
Dr Ruark is a very pleasant man and everything went smoothly.
Great staff. Dr. Kruger is awesome
[Highly satisfied] because everyone is great
Explanation of everything that was going to happen during visit: removal of cast, X-ray, removal of sutures. Answered all of my questions, reviewed my X-ray in detail, outlined healing and recovery for the next month, and refilled prescriptions. Went in with a traumatic leg injury. I was amazed at how quickly Dr. Fantry was able to schedule me for surgery and then repair my broken bones and ankle.
The doctor got me in with very short notice and everyone was very nice. [Single best thing is...] No pain and being able to walk a few hours later.
I found Dr. Berkowitz and all the staff to be pleasant and helpful. Dr. Berkowitz agreed to give me a shot for my finger.
Nice doctor, listened to me and offered a reasonable plan moving forward. The ladies at the frost desk are my kind of sassy. yazzzz.
Staff was very professional. I felt safe being treated during this pandemic.
Dr. Kruger was prompt and very thorough with the questions that he asked. He was also very frank, which is what I want from a medical professional.
Did a virtual visit due to the difficult times today, it was a follow-up with Dr. Kruger after surgery, all my questions were answered thoroughly and future instructions for my care were explained in detail, very satisfied.
Doctor was patient with questions, pleasant and explained herself well.
I left with a clear treatment plan and fully understood my current progress. Dr. Fantry also listened to my concerns and answered my questions with feedback I could understand.
I thought that I would have a hard time with the Telemedicine appointment. It was actually pretty easy.
Dr. Wasserlauf was very thorough. The staff is very helpful and friendly. Just an overall comfortable experience.
Dr. Ruark is the BEST! Explains everything and has a great personality-
Dr. Fantry Is an excellent surgeon she did a great job on my surgery. I was very happy my foot was going to finally be fixed.
Video appointment was an excellent option for me.
Seen in a timely manner. Nurse was very pleasant and had to take x-rays because the x-ray CD I brought was blank.
All questions answered in a kind, caring, thorough, friendly manner.
I got a positive appraisal for the progress I have made and an okay to engage in more activity.
Dr. Kruger is always honest about my condition no matter how hard the diagnosis is. He always is straight to the point and blunt. I highly respect him for his candor.
I think my expectations were high. I left feeling like that appointment was a waste of time.
This was my first experience with a telemedicine appointment. Dr. Bissell was very attentive, caring and encouraging.
Despite a tele-visit, it was thorough and productive.
From start to finish Dr. Fantry and staff were incredible. They have made me feel so comfortable being a nervous person. I couldn't be happier. From the woman that removed the stitches to the woman who put on my cast and of course Dr. Fantry ... a wonderful experience which could have not been so wonderful. [Single best thing is...] Dr. Fantry, she put my mind at ease throughout the whole process while keeping me informed about all the work on my ankle that was to be done. So so grateful.
Brian is well informed and very professional, I have as much faith in his ability as any doctor. He's always courteous and listens. I had fluid on the knee, and had to be drained.
Always cares that I am not in pain and comfortable. [Single best thing is...] Makes my pain lessen.
Answered all my questions and concerns. The telemedicine appointment worked quite well... almost like being there in person.
Dr. Bissell was on time, explained things well, including the next step in my post-op care, and answered all of my questions. [Single best thing is...] Dr. Bissell's bedside manner and calmness in explaining the surgery and post-op care.
Received clarification of recovery trajectory and answers to my questions.
PA Katz is great. I came to Advanced Ortho because I was a patient of Dr. Ruark's previously and am coming back for more surgery. PA Katz has been made available to me to speed the surgery process, guide me along, and attend to my pre-surgery needs. He really has a good patient interface manner. In spite of all the Covidmania going on, he is rock solid. I got my cortico-steroid injection and he explained that the surgery was being pushed back and explained the impact to me. Good dialogue with provider. Even the office staff is friendly and helpful.
The patient service was prompt and detailed.
Dr. Fantry is always pleasant and concerned about you and how you are progressing. She takes the time to address your concerns even if you are there for a follow-up and have a new concern.
Dr. Fantry is always pleasant, informative, and compassionate, when talking to me.
The young man has a reasonably good bedside manner which for my part goes a long way in servicing his patients. He explained and was to the point in a short amount of time.
Dr. Ruark is always friendly, explains everything in a way you can understand. He makes you feel at ease.
Due to the COVID-19 all staff wore masks and gloves and were very professional with making sure my safety and others were a priority. My exam was thorough with x-rays done and then she went over everything with me and listened to everything I said and I never felt rushed and was always courteous and professional. [Single best thing is...] Professionalism.
My questions were answered and personal protection protocols were followed.
Quick appointment time. Great staff. Dr. Fantry is excellent.
Attentive, clear, I can walk without pain.
Amanda is great, she makes the visit comfortable and easy. She's extremely friendly and caring. Amanda and her team made me feel better by showing they care.
Dr. Bissell always takes the time to answer my questions. Dr. Bissell did a great job on my shoulder. Though I'm not lifting yet the shoulder feels good, stiff and sore as one would expect but getting better daily.
Got checked in very fast even with the COVID checking etc. No waiting time in the Doctors office and this being my first meeting post-surgery I was told specifically the surgery issues, took out my stitches, gave me some exercises and a therapy group to see and I was on my way.
Dr. Bissell is very knowledgeable, personable and thorough!
[Highly satisfied] because Dr. Bissell really cares. He is a very caring doctor, not a lot left like him. [Single best thing is...] Did it on the phone instead of canceling.
This is the best office I have ever visited!! All doctors PA and staff are amazing. Everyone made me feel safe when I was really scared!! Thank you again
I was happy to hear that my x-rays looked fabulous and my fusion had healed! I was both happy and surprised that I could take off my splint and start using my hand! I am happy that the healing had taken place! I am hoping that with time I will be able to use my hand pain free!
I was having a lot of pain with my knee and really wasn't expecting an in person visit. But I did see Dr. Ruark the day after I called the office! Dr. Ruark said my knee was progressing fine. The next week it really was feeling much better and finally the swelling went down.
Everyone was professional and they treated me with respect.
Teleconference visit. My progress/rehab is coming along nicely
I had been seeing his PA Jessica, for all previous visits. This time it was a telemedicine visit with Dr Kruger.
Detailed information provided. [Single best thing is...] Overall caring and concern.
I am always highly satisfied with the Enfield staff and Dr. Kruegers professionalism.
Dr Kruger was very professional and compassionate. He was direct and didn't sugar coat the visit which I greatly appreciated. [Single best thing is...] Finding out the real reason for my neck pain.
Able to be seen earlier than my scheduled appointment as my dressing was uncomfortable. [Single best thing is...] Explanation of post op plan
Dr. Ruark was patient about answering my questions. I do like the Force system of providing pre-op exercises as well as those useful for each stage of post-op recovery.
She was very professional, explained the diagnosis clearly, and I left with a good understanding of the treatment plan and procedure. I made a quick recovery, the pain management was excellent, I didn't need narcotics after a week.
Got to see and discuss my condition with doctor.
Provider and staff were friendly and professional and made my post-op appointment easy.
The entire staff has been great to me before COVID-19 and amazing since. The adoption of telemedicine, availability for a non-urgent follow-up appointment, and clear regard for my input are just a few examples.
Dr. Ruark talked to me about what to expect next and how to care for knee. I'm looking forward to getting life back to normal. I'm at the exercise and ice stage.
Under the conditions and circumstances of virus, staff were completely protected and you felt comfortable as possible going in for surgery follow up. [Single best thing is...] Hearing that I was healing properly.
I like Dr. Katz, office staff is always nice and pleasant, Kelly is the best. [Single best thing is...] Took out staples.
This was a telemedicine appointment. Dr. Wasserlauf called a few days earlier with some concerns about MRI test results and he wanted me to get a CT scan. He had access to the completed scans and was helpful in his interpretation for me.
It was a virtual office visit. I had questions/concerns regarding my surgery 5 months ago. Dr. Kruger was patient and always listens to me then offers his solutions. It was life changing! I am walking, riding a bike, exercising.
Always satisfied with the professionalism from Alaina, administered injection. Pain and discomfort alleviated. Great care.
Dr. Bissell is extremely pleasant, very informative, and an excellent surgeon.
Prompt, painless, informative. [Single best thing is...] painless.
This was my FIRST telehealth appointment. It went well. Not sure telehealth is the answer for other Patient / MD interactions, but it worked well for this follow-up. [Single best thing is...] Efficient and effective. The doctor had a different take than the PA. I thought it was perceptive.
The doctor explained things very well and let me know what to expect. For the first time in months I had no pain in my knees.
Professional, informative, knowledgeable, attentive.
Brian Katz was super kind, friendly and super knowledgeable of what he does. This is not just this latest visit, but of all my visits for 3+ years now. He provided great suggestion on me new cortisone slow release medication and it working very well thus far.
Very professional. Jen was very caring compassionate. She relayed our symptoms to Dr Kruger in a timely fashion. Dr Kruger did not hesitate to see us during this pandemic. Perfect surgery, excellent work. Dr Kruger is not only a surgeon he is an artist
Excellent treatment from the doctors and staff. Good explanation of my treatment.
Friendly and to the point, got right to the point.
I received a detailed explanation of where I was in the treatment plan and what the expected outcomes would likely be with continued therapy. The option was also open for further assessment if my outcomes were less than desired.
All workers curious & helpful. [Single best thing is...] Relieved my pain.
Dr. Ruark took a lot of time with me which is very much appreciated. He is very nice and patient.
Were able to squeeze me in last minute which we really appreciated.
Visit was good. Nothing new happened, though.
Informative, honest, concerned physician. Dr. Kruger is pleasant but tells it like it is which fits my style. Dr. Kruger performed spine surgery on me several years ago. I continue to have confidence in his skill and judgement. Dr. Kruger is dedicated to the success of the procedure. His follow through with is patients is excellent.
Takes time to explain my options, pros and cons. Seems genuinely interested with my progress.
She answered all of my questions and presented all of future options to me. [Single best thing is...] Detailed explanations of all procedures.
Appointment on time. Pleasant surrounding. [Single best thing is...] On the mend. All aspects are working toward a full recovery.
waisted no time. I was in for a cortazone shot and out quickly. She was realy good about giving the shot to one who does not do well with needles. [Single best thing is...] She could relate with my fear of needles.
The PA took the time to explain everything to me in detailed. Excellent service!
Professional and caring staff with a genuine concern for my well being.
Easy in & out, not a long wait. [Single best thing is...] less urine incontinence.
Always on time for my appointments! [Single best thing is...] Straight toes!!!
Everyone was clean and friendly. I enjoyed my experience very much. [Single best thing is...] Since my surgery my pain is gone my hand, strength is back in my movement is no longer.
Brian is smart, professional and friendly. [Single best thing is...] I now know what is wrong.
Detailed of what needs to be done and what was the problem.
The entire office staff was friendly, polite & welcoming. Also, Ms. Overton really listened to me. [Single best thing is...] No pain in my left shoulder after the cortisone shot!!!!
Debbie, Dr Ruarke's medical assistant, is fantastic. She explained to me that the surgery is postponed and would get back to me as soon as the surgery center would allow the surgeries to start up. Dr Ruarke's bedside manner is fabulous. He took the time to tell me what to expect for the rotator cuff surgery. Due to the pandemic the surgery would be delayed. Debbie and Dr Ruarke are a fantastic suburb team.
He got to the point concerning my elbow pain and explained the length of time to heal. Did not want to waste my money on coming back every two weeks etc. made it my choice based on my comfort level.
satisfied with the results and doctors recommendations.
My visit was great! Even though I had to get a shot in my shoulder, I enjoyed a laugh with the PA's assistant. I truly dislike needles but when the assistant walked in with the medication, I gave her a look and asked if she was administering the shot. Her response was priceless and we laughed out loud!
Very professional and knowledgeable young man. I went to sit in my chair, but fell off on my left arm and hip. Xrays were taken of my arm, shoulder and hip and showed no broken bones. The xrays were explained to me and I was told to just continue the physical therapy that I was currently taking. Brian was very courteous and pleasant and told me to return if I had any future concerns.
Being a post op visit they realize your in pain and not driving yourself so they saw that I didn't wait, did my interview right away (corona info) Then the PA came removed the staples applied sterile-strips and I was on my way, perfect.. [Single best thing is...] The effort taken by the PA to not hurt you when removing the staples, my leg looked like a zipper!!
Explained every step and put me at ease. Made a stressful procedure effortless!! Dr. Bissell was great!!
Dr. Kruger is amazing. From the moment I met him a few months ago, he knew he could help me. So many people told me not to have surgery and to get another opinion. I trusted Dr. Kruger, and thanks to him, I can now walk and have my life back. During this last visit, the entire office handled precautions of the coronavirus perfectly. Again, Dr. Kruger gave me back my life. Thank you!
Very satisfied. So professional and nice.
Takes time to [tend to] my condition. [Single best thing is...] The pa/doctor were very attentive.
Dr. Kruger has been my surgeon for over 20 years and he has made me walk strong again! [Single best thing is...] The pain is GONE!! I love Doctor Kruger, Josh and the office and hospital staff especially Nurse Joan. I was able to go back to work!!
Discovered fracture after x-ray. Planned next procedure. [Single best thing is...] Discovered reason for pain.
I drove 45 minutes to the appointment. I had received paperwork from the neurologist that Dr. Kruger needed to see. He looked at it quickly and told me I should hear from somebody about a date for my CAT scan in a week. If I don't hear from somebody, call back I was probably forgotten. My appointment was on the 16th. I've called twice and left messages with Dr. Kruger's assistant named Jenn. She has not gotten back to me. Since I first contacted Dr. Kruger I have left 3 messages with Jenn and she has never gotten back to me. I came to this facility for a second opinion on surgery I had on my back and now I'm thinking I may have made a big mistake choosing this facility.
Jess explained he results of my MRIs but I'm still uncomfortable. What do I do now?
Dr. Bissell has committed to trying to get me better. He is extremely thorough, and my visits I always feel like he listens and cares.
Personable, thorough, presented options in chronological order, spoke to me in a deliberate, caring manner, responded to all my questions. [Single best thing is...] The prescription she suggested seems to be helping.
Patient in describing all details and options for a follow-up appointment that I needed when I originally [wasn't] his patient. [Single best thing is...] Knowledge.
They were concerned about the pain I was in and most of all concerned about me. [Single best thing is...] They recognize the problem and they have a solution.
The professionalism of the staff and the prompt visit. [Single best thing is...] The doctor's concerns about my shoulder.
Staff is amazing, super nice and always treat you like a person not just a number. [Single best thing is...] The doctor and PA are trying to fix this old man without surgery.
Excellent care and follow up. Still recovering.
Stitches removed. Told to be gentle with wrist for a month. [Single best thing is...] No surprises. Scarring minimal.
Besides being professional and answering my questions, Dr. Wasserlauf is very personable and I feel comfortable with his expertice :) [Single best thing is...] that I have a new knee
"Got the job done". Even though she was not able to handle complete procedure, she directed me to people who could get it done. Was very caring and very competent. When explained dire pain, was able to get appointment right away. Took x-rays and quickly was able to advise what to do. Referred to a podiatrist who evaluated situation which was collapsed bones in feet due to diabetes. Was then sent to another podiatrist who made cast of feet to fit for brace to hold existing problem in place til swelling went down. Then will fit for orthopedic special shoes. I would refer anyone to her.
Courteous, efficient, explained what was being done and how it would be done. In and out in 15 - 20 minutes.
Dr. Kruger and his staff were excellent. Wait time was perfect and I was taken right on time. [Single best thing is...] Dr. Kruger was candid and explained everything clearly.
I was assured that I would not need surgery and that therapy would be a better option for me as of now, and by doing my therapy it would strengthen my shoulders and arm. Did start off really well, but due to the nasty virus that's causing havoc my therapy has been put on hold for now, so I can't complete this part of the survey.
PA for Dr. Scott Bissell explained clearly to us what procedure our son would need. She further explained how long his post op would be, and what would be entailed. Dr. Bissell was extremely knowledgeable and compassionate. I felt extremely confident having him perform my sons procedure. Thank you.
Visit felt rushed. Didn't feel like my concerns were being heard.
Great doctor. [Single best thing is...] You can talk to him about your problem in detail
I was seen almost immediately. Everyone was cordial and pleasant. The X-Ray nurse is very kind and gentle. I received excellent care both in the hospital, in rehab and home PT. I am able to walk without pain.