X-ray technician was extremely nice and very gentle taking my x-rays. I was referred by my previous provider, Dr. BIssell to Dr. Grosso. I found Dr. Grosso to be extremely knowledgeable. He spoke clearly, explaining everything as he showed me all of the x-rays and what they meant. He took the time to explain the statistics around my possible outcomes in different scenarios. He was kind but also forceful about things that were risks that I was considering, which was exactly what I needed. I am confident he is giving me the best care.
The efficiency and kindness that Brian showed.
Checked out symptoms and established next step.
Dr. Fantry checked out everything, asked questions and answered mine very satisfactorily.
My injury was well explained to me. Treatment options were explained along with recovery and risk.
Yes. From the phone call to make the appointment to the time i walked out after my treatment everyone was so friendly and courteous.
I did not have to wait long in waiting room. I was shown to the exam room and the xray tech was kind and efficient. Dr. Ruark saw me promptly. He listened to me and encouraged me to keep exercising. I appreciated the input.
very efficient friendly fast and explained all my questions .the best of the best.
It was fast, to the point, and he was good at making sure he answered questions and confirmed understanding.
Dr. Bissell is very professional and is very knowledgeable. He is very patient with all of my questions and concerns. Every thing that he has done so far has helped me with my hip and knee.
They were in time and the pa was tremendous.
Taylor was direct and to the point. Virtuous and professional.
Office followed up with reminder text. Instructions for entering waiting room were clear and followed COVID restrictions. receptions was polite and clearly knew what she was doing. X ray technician the same. PA was to the point, knowledgeable, and reassuring.
Employees in general Avery welcoming and friendly. Carries themselves very professional and people oriented.
Thee was minimal pain, and everyone in the office is so nice.
It was easy to schedule a same day appointment, the staff was friendly, professional and very knowledgeable.
Taylor was very thorough in answering all my questions. She is compassionate and gentle.
My PA was friendly, knowledgeable, and thorough. When I followed up with a phone call question, I promptly received the advice I was asking for.
[Highly satisfied] Because Dr. Ruark is a people person. Listened to my issues and gave me feasible alternatives to hopefully fix.
Everyone was pleasant and Dr. Berkowitz took the time to explain everything.
Dr. Ruark was very professional yet warm and personable at the same time. Made my husband very confident with the future surgery.
Staff was very professional, and cared about all concerns I had. All my questions were answered, and X-rays were actually shown and explained to me as well.
The office assisted many patients at a time and were very professional.
Experience was seamless. I felt I received the same attention and level of communication as if I was in person. Dr. W was great and attentive to my problem/issue. Staff was great too in making sure it was a successful visit.
Was a 2nd opinion ... and some new insights were gleaned by me.
[Highly satisfied because] Things are moving forward.
Dr. Bissell is professional and kind. He took the time to explain what he was doing during my hip injection. I barely felt a thing!
Dr. Kruger is a pleasure to work with. He was very detailed in his explanation of my options. He did a great job on my surgery and I am very satisfied with the results so far.
I received shots for arthritis in my hands.
I told Dr. Bissell the areas I was suffering from his plan of medical relief was superb!
Quickly identified the reason for my right knee pain.
Her demeanor was very professional and caring. I like the way she listen to my issues, and her advice. She has a warm personality.
Very friendly staff informative professional.
Dr. Fantry listens to what you have to say. She is very friendly and easy to talk too. Very professional. Explains everything very well so you can understand. Her staff is the same way.
Kristin was thorough in her explanations and plan.
Michael was very friendly. He took the time to explain what he found to be a problem upon his initial observation of my x-ray. He then conducted a few resistance and strength tests, along with some range of motion. He also showed concern and took the time to listen to all of my questions, comments, and concerns, and answered them as thoroughly and professionally as possible.
All staff is very professional and courteous. The waiting time was just a few minutes. The doctor really listened carefully to me and provide logical feedback. The treatment and plan were exactly what I needed it.
Very informative and asked many questions as well as answered any of mine.
Doctor's team is very professional and friendly.
Dr. Kruger was prompt for the appointment and had all his info ready to discuss. He explained the surgery very well, gave of the pros and cons. Very great office.
Excellent doctor and staff. Amanda was able to fit me in the schedule asap as I had a possible fractured wrist. Dr. Berkowitz was super!!
Everybody did their jobs well, the visit was easy. I did not have to wait very long. Everyone was pleasant.
Brought in on a timely schedule. Quick update visit for follow up.
I didn't have to wait more than 5 mins to be seen - the nurse collected all my info - the Doctor came promptly after her and as always he is pleasant, professional and kind, I highly recommend him.
Very courteous, knowledgeable, friendly and efficient staff.
Dr. Wasserlauf aspirated the painful and restrictive bakers cysts in both knees. Ultrasound did not show them, but I was symptomatic and asked him to try and locate them. He was careful and thorough and successfully removed fluid from both knees.
Brian is extremely thorough in assessing/diagnosing the problem. In addition, he listens and answers any questions I may have. Brian treats patients with dignity and respect.
[Highly satisfied with] Competence of Dr. Kristin.
Brian showed me the MRI, explained it, and recommended an excellent neurosurgeon.
Staff was very friendly. Dr. Grosso gave me a cortisone shot which greatly improved my knee pain. Thank you to him!
Dr. Bissel was very nice to listen to my concerns after my initial assessment.
I'm always highly satisfied with my visits there.
Dr. Kruger is a very caring and conscientious doctor who treats me as a valued person and patient...not only as a cervical spine surgery.
Jess listened to my history and current issue. She ordered x-rays and compared them to previous films in my records. We discussed next steps. I felt involved in the decision.
Dr. Wasserlauf and his staff are always professional and highly competent. I made an appointment with him last month for a second opinion. He performed surgery previously on my torn rotator cuff and I was impressed with his level of medical care. I would recommend him to anyone.
Dr. Grosso has excellent patient repore and explained problem and treatment plan well.
I went to this post-op visit with Kristin Overton and I had my list of questions and/or concerns. She went over each one with me and explained the reasoning behind her response. I felt like she took plenty of time to make sure I had complete understanding of my surgery.
I was seen quickly, got all of the preparation material for my surgery and escorted to my pre-operation appointment in the hospital.
The doctor was very good at diagnosing my leg pain and explaining my issue.
Dr. Fantry told me what I needed to know about my condition.
The staff was very friendly and helpful. Despite the circumstances it was a great experience.
Taylor is very professional and patient. She takes time to make sure all questions are answered. The entire staff does a great job.
Efficiency of office. Staff is friendly and professional.
Showed great concerned about my progress. Also my ability to continue with therapy. Really listening to my concerns.
Went over all of my images and reports as well as physical exam of my leg.
Everyone really cares about the patients -
Very thorough exam and personal and professional attention.
Taylor Kelley had a clear picture of my injury, and the progress made from last visit. She recommended new treatment including antibiotics, evaluated observations from the physical therapist and was able to give me some guidance in continuing my recovery.
They were very patient and understanding.....
I was originally sent to Dr. Kimmel to get a cortisone shot, but after reviewing my condition, he recommended physical therapy instead of the shot. Physical therapy seemed to be the right call because my shoulder is close to being 100% again, and it's still improving. I thought it was an appropriate level of follow-up for my condition.
I was explained everything in detail as to the location and the possible treatments before surgery.
[Satisfied because the] Wait time was minimal and the doctor was willing to listen.
Doctor was nice, professional, considered all of my concerns but told me the truth.
No waiting time perfect, prompt attention and polite service.
Dr. Bissell was very straightforward and detailed about my concerns. His encouragement to try the treatment I received is the reason I'm feeling much better today.
Follow up appointment with Dr. Berkowitz, he is always kind and personable.
Office staff is always so pleasant. I really appreciate my visits with Dr. Kruger because he is so knowledgeable.
The treatment abled me to walk again.
Wonderful and efficient staff at check-in. No significant wait time to see medical staff and doctor. Dr. Wasserlauf and Kristen have been very thorough explaining the upcoming surgery, answering all my questions and addressing concerns. Very impressed with this practice.
Expedient visit with Doctor & tech.
[Are you highly satisfied?] Yes. Very calm quiet atmosphere. Very relaxed to receive cortisone injection in shoulder. Process was well received by me for the pain in my shoulder.
I was seen very promptly, guided through each step efficiently and kindly by the admins, techs, the Medical staff and Dr. Kruger.
Staff and doctor was very pleasant and doctor really took his time and explained things to me.
Everyone was friendly, helpful and wonderful
Very nice, spoke of options and possibilities. Seems to "want" to help.
Alaina is a professional in every sense of the word. She displays knowledge in her work and a strong sense of purpose. I continue to be extremely satisfied with the results of her treatments.
Jess was caring and informative, and invited me to look at the MRI results with her to understand better what was going on with my diagnosis.
I did not have to wait long before being seen by Dr. Ruark. He was optimistic that I would continue to do well after my physical therapy ended. He was informative and was pleased with my results to date. He answered all my questions and suggested I call the office if there were any additional concerns I had. I left there with an awareness of what to expect in the coming months while I continue to recover. He's very thorough, professional and polite. I am very happy with my progress and feel confident that I had an excellent surgeon.
First, it was nice that my husband was able to be in the room with me. Dr. Bissell makes me feel very comfortable with whatever questions I may have.
The entire office staff (Bloomfield) was kind, friendly and professional. Taylor was top notch and took the time to listen to me and she explained clearly to me what she thought may be my issue.
All my questions were answered to my full satisfaction.
Dr. Gross spent the time to listen to all my ailments and concerns. He showed empathy and didn't make me feel rushed or a bother.
Very friendly Doctor and staff, felt comfortable.
Been there before. Very thorough and responsive to your needs
Dr. Kruger was very pleasant, professional and informative in discussing my lower back disorder, as well as potential solutions.
Dr. Kimmel was very thorough with his description of the procedure, to include photos, which I've never had before. Great bedside manner, very down to earth.
Brian is a very thoughtful and professional PA. He also answers all questions without hesitation and possess a very appreciated sense of humor.
Doctor Waserlauf was thorough, engaging, and his treatment worked.
Provider was very knowledgeable and professional. Gave me multiple options.
Dr. Bissell had a calming voice which was appreciated since I had no idea what was going to occur. He told me what he was going to do as he was doing it and that was comforting.
Always addressing needs adequately.
Good COVID protocols. Good experience with x-ray. Dr. Wasserlauf is always excellent.
Great service and Dr Kruger's RN (Jenn) is great.
I have been having problems for a long time and Brian Katz has been very professional and helpful in dealing with it.
The doctor, office manager, Stephanie and Julie who brought me to the room and both X-ray tech are sweet and so compassionate and informative. Very caring staff...
She explained everything and told me I could get a cortisone injection and gave me some exercises.
[Why are you satisfied with your visit?] Explanation and caring.
I have been a patient for years because the whole office is kind, friendly, professional, and the medical care is the best I have found for my joints. My PA Taylor is just such a professional and very good at injections.
Dr Ruark found a problem that two other doctors didn't.
The PA and Dr. Kruger were very professional and helpful in determining my needs.
[Highly satisfied] Because he was very professional and we found what my problem was and he stayed in contact with me until I did not need his service anymore.
There were no real issues. All questions were answered.
Very good experience, everything was explained in a manner you could understand.
Absolutely excellent from start to finish! Informative, listened to my concerns and addressed. Surgery was managed beautifully with great support.
Doctor Grosso was a great listener and was very attentive. He listened to my concerns the entire staff was good. My experience being there for the first-time was a good one.
[Are you highly satisfied?] Yes. He answered all my questions and is very patient with the patient.
-Waited only 5 minutes. Pleasant office staff.
[Highly satisfied?] Yes, everyone explained everything to me, Dr. Bissell was great in explaining my procedure.
Dr. Kruger spent enough time going over the paperwork that I had to fill, about my medical history, and that of my parents. He listened to my description of my problem and viewed my MRI disk and explained the surgery that he was recommending with the help of the charts in the exam room.
I had hip surgery. I think he did a good job.
It was a quick visit, but there were few issues. Received advice on upcoming followup, a script for PT, plans for then next few weeks and months.
I felt everyone was looking out for my best interest.
Taylor was very professional and thorough. She was very knowledgeable of all my questions
Anytime I come into the office Dr. Wasserlauf is kind reassuring and always answers all my questions. And Kristen Overton is the same way. I feel comfortable with both of them.
Good reception, cast removal, evaluation by Dr. Fantry. All good.
Friendly staff, knowledgeable doctors and assistants.
Taylor answered all my questions and reviewed an X-ray of my knee replacement with me.
Dr. Kruger is a very talented surgeon and always takes the time to answer all my questions to ensure I am comfortable and prepared to progress in my recovery safely. He reassures me which significantly reduces my anxiety. He's straight forward and honest, professional and clear in his communication. I asked him which exercises I can do safely and he gave me many options and demonstrated them for me. I've had several (this is my 4th) surgeries with Dr. Kruger over 23 years and I am very confident in his abilities. He remembers me each time and my kids, job etc. He's personable and empathetic. I've recommended him to friends and will continue to do so. I hope he never retires LOL
Such a friendly, well run office. Brian Katz is very professional, honest, and friendly.
Very kind and friendly staff. Very informative with care topics.
Easy to get to the office, everyone there was very pleasant and efficient.
Office staff were friendly and knowledgeable. Dr. Grosso was very professional and did not rush me through the appointment. I had time to ask questions, and his answers were clear and understandable!!
I feel like I'm making progress and I'm comfortable with my treatment plan so far.
Dr. Ruark spent time and explained everything to me....he also listened to my concerns. Everyone was very professional.
[Satisfied] Because he is a very nice doctor.
Front desk staff was welcoming, cordial and friendly. Brian Katz was thorough, he listened, was helpful and explained what was going on with my knee. His manner was professional and pleasant. He encouraged questions and he was awesome.
It was very timely and everyone was pleasant.
The office staff was very friendly and professional. Dr. Grosso and Rachel were very kind and thoughtful when interacting with my Mother.
Front office staff, Dr. Wasserlauf and his assistant all excellent.
Dr. Fantry is extremely smart, skilled and really works hard to solve my foot problems.
The people in the hospital including Dr. Ruark was very pleasant and caring with me. Dr. Ruark attention was the maximum. I will recommend to anybody who needs to fix their knees. Thank very much Dr. Ruark.
The doctor explained things to me in a way I could understand.
She understood my pain issue and offered solutions (cortisone shoot and PT) and now feeling much better.
Dr. Overton is highly professional. She doesn't hurt me, lol. The Doctors that I use in this association are amazingly good. Good bless
Very pleasant answers questions I asked.
Received prompt attention and good diagnosis with appropriate meds prescribed.
As per usual Dr. Wasserlauf did a thorough examination and took ample time to explain the issues and options.
Office was well organized and people were friendly.
The doctor was on time very little wait time clean thorough, it was a good experience.
Doctor was thorough, patient and competent. A very satisfying visit.
We tried virtual on the phone, didn't work, a little awkward. I would have liked to have done this from my computer. Everything else was fine.
Visit was very timely. The office is very clean and much larger than it looks. Office staff were very friendly and I felt like my needs were being addressed.
No wait. On time and quick visit.
I came a day early for my appointment by mistake and because of the weather forecasted for the correct appointment day they squeezed me in early instead of having me cancel.
I was brought back for X-rays quickly, did not have a long wait, and follow up with Dr. Bissell was thorough, and very helpful. The staff was extremely polite and considerate as well.
Everyone I came in contact with was very professional, helpful and friendly. You just know they take pride in what they do.
Brian took all the time needed to explain the next step.
She was attentive, listened to me and took steps to take the pain away.
My experience with Brian Katz, PA-C was highly fulfilling. Brian is a knowledgably, highly professional provider. All of my concerns and questions were addressed to the fullest. I left the appointment with complete confidence in both Brian and his staff.
They met my expectations for the initial visit and assessment. Everyone was professional and polite: front desk, X-ray tech, doctor.
I have received amazing care from everyone in this office.
Dr Kruger showed me my problem on the MRI and answered my questions about the upcoming surgery
This was my first appointment with Michael. I found him to be a good listener and very personable. He showed me where my break and detached ligament was and explained why I needed to have a cast and why it was important to immobilize my thumb for the ligament to attach. I didn't want a cast but after much dismay he convinced me it was the best thing to do.
Everyone very friendly and accommodating.
Very thorough, patient and has excellent communication skills.
Purpose of appointment was well addressed.
There was little waiting time. Conditions were COVID safe. Staff and PA very friendly. Alaina, the PA, performed the procedure as quickly and painlessly as was possible.
Dr. Kruger is a great doctor! He's very understanding and listens to your concerns. He takes the time with the patient to help them with their health issues! I highly recommend him to anyone looking for a specialist.
He was on time and explained everything thouroughly.
Great staff! Kind, cordial & very conscientious. Brian was very attentive to my concerns and made sure I was taken care of!
Dr. Grasso explained everything in detail and took his time with my elderly aunt.
Very caring and listened to my problems.
They want the best for their patients.
A doctor is very good and also helpful.
Staff is very helpful. Diagnosis was informative.
Very professional, took time with me and felt very comfortable with her taking me in so quickly.
Everyone was cheerful and pleasant.
The staff and Doctor were all professional, friendly, and thorough. Dr. Berkowitz explained the problem and treatment clearly.
Front desk staff was friendly and efficient. I was seen by the doctor without delay and a diagnosis was promptly provided.
Due to COVID everyone is very conscious of a healthy safe environment. Staff always kind and professional.
Dr. Bissell listened to my situation and was understanding and compassionate as we brainstormed ideas. I am happy with the plan that we came up with for helping my knee.
Dr. Grosso was very helpful. Answered all my questions. Looking forward to getting my new knee.
He was a very professional doctor who answered all my question and got me through all my needs.
Dr. Wasserlauf was vey attentive to my 6 month follow up for TKR. He addressed all of my concerns and as always, he is very professional, kind and patient.
Brian was courteous and professional
I was able to have my problem diagnosed and received treatment.
Attentive. Knowledgeable. Professional. Cautionary. Yup, excellent care!
Kristin was extremely thorough in the follow up/post-surgery visit my son was in for. She talked to him about the procedure, his recovery and walked him through the surgical pictures. She also removed a couple of stitches and cleaned up the area. Dr. Wasserlauf also popped in and reviewed some of the PT expectations.
[Highly satisfied?] Yes, Dr. Wasserlauf is always very attentive he listens to you very thorough. Very happy with him.
Dr. Fantry is very helpful, and gives straight answers to questions.
They all were very nice and friendly and took me in right away.
Dr. Wasserlauf was very good at answering all my concerns about my knee replacement.
Mrs. Temple is very good, Thanks!
Doctor Ruark is very a patient and friendly doctor.
He did very detailed exam and I am confident in my diagnosis.
Very clear on what was going on with treatment.
Dr. Grosso and his staff are very knowledgeable and attentive to all my questions and needs. Dr. Grosso is full of compassion and I am very blessed by the replacement of my left hip and my right hip. This was a life-changing experience and I am extremely grateful for this experience.
She is very clear and thorough. Always makes me feel comfortable.
[Highly satisfied with] The doctor's manner and knowledge.
Taylor was knowledgeable, listened to my concerns, clearly communicated treatment options and was skilled with treatment administered.
Staff is very caring. They really were concerned with the swelling in my left leg.
All my questions were answered, and the surgeon did not rush me and took his time answering questions.
Doctor was clear, shared MRI results with detailed explanation, established plan of treatment for recovery.
Thorough evaluation and procedure.
Positive results and Alaina was as always very professional and polished abilities.
Dr. Grosso went all the Xrays with me and clearly explained all my options. When we decided an injection would be best, he was quite respectful of my person and draped the area he didn't need to see. He talked trough everything he was doing.
Received information and feedback and it was presented in a friendly and professional manner.
Everyone was very helpful and pleasant and made me feel very welcomed.
Dr. Ruark was very informative and answered all my questions and concerns.
Courteous check-in , clean premises, and then my amazing doctor A. Fantry and her ever helpful asst. Sheena.
Dr. Bissell was very detailed with my diagnosis and he gave me choices to make concerning my health.
PA was very professional and the procedure was nearly painless but the injection did not work.
Friendly staff at front desk. Waiting time was minimal, my questions were answered and proper referral was done with follow up schedule for MRI. Was accommodating of my fears.
I had x-ray taken that showed no damage other than bakery's cyst.
Fast service, polite staff, quick diagnosis, great recommendations to injury repair and pain reduction.
Appointment was timely, support staff was organized, polite, and helpful. Brian Katz was professional, edifying, easy to talk with and helpful.
The office staff was courteous and efficient. Dr. Wasserlauf did a thorough examination, wasn't rushing, and answered all of my questions.
PA was fine told to see rheumatologist. Call from your office for St. Francis rheumatologist but would like to see rheumatologist from Hartford Hospital granddaughter has turned 18 and no longer can be seen at Shiners she is on Orencia for arthritis. Hartford takes her insurance. Gave info to your staff who said referral and blood work would be sent have not heard from Hartford will contact your office again to request referral and my records to rheumatologist at Hartford Hospital.
Dr. Kruger explained things clearly and front office folks were pleasant.
Appointment was on time and efficient.
Dr. Bissell is professional, pleasant, informative.
The staff was very friendly and helpful, especially since I was using crutches. They had my husband come to the appointment room instead of staying in the waiting room, since he is compromised. The PA, Shana Major, was kind and sensitive to our concerns about safety due to COVID and my challenge with the crutches.
Dr. Bissell listened to me describing the issue and history. He did a thorough examination including an x-ray of the problem area, provided initial treatment and prescriptions as well as a follow-up appointment.
The people were very concerned, caring and professional.
Staff was courteous, appointment was on time as scheduled and all my questions were promptly answered.
Dr. Rurak is always very knowledgeable about my treatments. At age 88 he has kept me walking and independent.
The doctor was super knowledgeable and friendly.
Dr Ruark is a fantastic doctor with great compassion.
PA Kristen ordered an MRI. The shoulder isn't getting better, it seems like the right course to getting to the root problem.
Dr. Wasserlauf performed the surgery when I tore my right shoulder rotator cuff. I was impressed with his "bedside manner" and trust what he says completely. I went back to get a second opinion concerning my right knee torn quadricep.
The office was very organized and the doctor was on time, my questions were answered and the office and the doctor were very nice and respectful.
I had a severe injury to my lower leg, that caused considerable pain and disability. The PA examined thoroughly and determined that the injury did not produce severe or long lasting changes. She identified the injury process and came up with a plan to bring recovery.
The entire process from check-in to check-out was very efficient. All staff members I encountered were pleasant and tasks were completed in a timely manner from x-rays to evaluation & procedure.
I was squeezed into Dr. Kruger's schedule to check on hand pain I was experiencing. I was seen very quickly and am satisfied with the next course of treatment.
Alaina listened to what I was experiencing. Her explanations were thorough and easy to understand.
Brian explained everything clearly and was thorough.
Dr. Fantry explains issues well. Very direct and personable.
Helpful, friendly staff. Dr. Wasserlauf was great as well.
Professional, knowledgeable, and the visit was well handled by the doctor and staff.
Jessica is great and very Knowledgeable as always.
He explained the xray and answered all of my questions. He was always pleasant and listened to my frustrations after 12 weeks of waiting for my pelvic fractures to heal. I would highly recommend this PA and the practice to all my friends and family.
Dr. Grosso and the staff could not have been any welcoming! When I called for an appointment with a different doctor the receptionist listened to my plight and suggested a doctor that specializes in my issue. She deserves a gold star!
Past experience with Dr. Wasserlauf. Extremely professional.
Dr. Fantry was very kind, patient, thorough, good listener, took time to show me x-rays and explain findings.
I don't feel like my concerns were heard. Issues w my recovery/healing (broken screw and not fully fused) were discovered three months prior and I returned only to be sent away for another month. In the meantime, I am in pain.
Staff, especially Kristin, have always been extremely helpful and polite. I have always been seen on time, and questions I may have had were always answered in full. All are extremely polite and prfessional.
After years of chronic pain from catching & multiple solutions attempted such as a thumb guard, icing, heating, Advil, etc. we were expecting a more thorough exam & imaging to help explain the issue. From there, more specific or different solutions provided. Instead we were told that it looks normal & come back during the season when there's more pain.
Everyone was courteous, professional, efficient and effective.
[Highly satisfied with] Brian's exam, diagnosis and treatment.
Alaina drained my knee due to a Synvisc reaction in my right knee. She is very professional and capable.
The workers are very pleasant and they treat you very well.
Staff and doctors were professional and precise on their comments.
My questions were answered to my satisfaction.
The Treatment was offered and given to my Satisfaction. The Staff was Friendly and Caring.
I was impressed with Dr. Brett Wasserlauf's being comprehensive with his knowledge and patience sharing result of my shoulder and bicep problem with me as a patient. I was glad they provided a sign language interpreter since we all wore face masks.
Prompt professional visit. I was in and out in a timely manner.
Dr. Berkowitz was very kind and knowledgeable about my issue.
Jessica was extremely thorough in her evaluation as well as her detailed explanation of concerns as well as treatment options.
Helpful staff from waiting room to medical rooms, great doctor.
Receptionist was friendly and made a wonderful impression on the office environment. Dr. Fantry was terrific as well and answered all my questions.
Easy to talk to and very efficient in his work
[Highly satisfied because of] The way the doctor explained what might be the problem and how we are moving forward with treatment.
Dr Berkowitz is excellent. Listens, provides advice and is very patient and understanding.
Dr. Fantry was very knowledgeable and I received an xray of my foot and she found out I broke my toe. She gave me instructions and I was on my way. In my opinion, Dr. Fantry is an excellent doctor. She treated me before and I was very satisfied with my visit.
I just like the customer services that this office provides
quick in & out, clean & efficient
Took the time to go through all my questions
Dr. Grosso was able to answer all of my questions and made me a visit very comfortable
Efficient, professional care by the staff with good feed back from Dr. Fantry.
Prepared me for what to expect with knee replacement surgery.
Friendly staffs, I'm satisfied with their service.
Everybody in the office is very pleasant and they always take it on time.
Excellent care, wait time and follow up. My recovery was painless and very quick.
Great front office staff. Very friendly nurse! Dr. Kruger always the best.
The visit was thorough, was giving detailed explanations and how we were going to go forth with treatment. Very satisfied.
[Highly satisfied] Because it worked spectacularly my pain knee was resolved.
Jessica is extremely thorough and listens to what I have to say.
The Doctor and staff were extremely helpful, personable and polite.
I was satisfied with the time and patience Dr. Bissell gave me during the appointment.
Very attentive and showed he cared.
Dr. Bissell listened, answered my questions and made me very comfortable. He sent me to another specialist for advice on my spine. Typical of the service I have always received.
[Satisfied?] Yes, the exam went well. I've been a patient of Dr. Kruger's for 20 years and was there on another matter it is quite the practice now very professional and relaxing.
Prompt service, competent staff, well-explained options.
Dr. Kimmel addressed all of my concerns; and is so kind and a pleasure to speak with. He is very attentive and patient.
I had a secondary wound which Brian Katz expertly addressed.
Office was beautiful and staff very kind and professional.
Taylor was very knowledgeable and caring sent me for tests that should what was wrong with my leg.
Jessica understood the problem and made immediate arrangements for further testing and follow up.
Caring and professional on all levels.
The provider explains the condition very clear. I also like that I do get an x-ray at each visit so there is a track in the progress of how I am healing.
I got another cortisone shots in both shoulders. At my request, Alaina wrote an order for physical therapy, which is working well.
Dr. Bissell always treats me kindly and with competence and readily answers all my questions and concerns.
I was pleased with the results from the surgery and the smooth recovery.
All appointments and information was given in total detail made it easy to have procedure.
Michael was very detailed on my issue and had a good plan to attack it.
The office personnel are ALWAYS polite, cheerful, and seem to be invested in my successful surgery. Doctor is attentive and listens to answers. He provides information in an understandable manner.
Walked me through all aspects of the surgery and follow up.
The staff is very accommodating. Shana spent time with me explaining the procedure on my pre-op visit and also on my post-op. She was quite patient when removing my sutures.
Friendly and courteous front staff, I wasn't crazy about seeing a PA, however the interaction that Jessica provide was excellent, her friendly way, allowing me to feel comfortable and her bedside manner all together I'm looking forward to meet up with her again for my MRI results.
Jessica took time to listen to my history, was very clear on findings. She also described the options going forward. She has exceptional bedside manner. I never felt "rushed through". I felt she had my best interests in mind throughout the entire visit.
Treatment, care and professional follow up.
My visit was set up in very short order and Dr. Temple was very thorough in her questioning and giving me some guidance.
Too fast, just "getting me out the door." Very pleasant person, though no discussion of "what comes next."
I was told my foot wasn't broken but given a boot to wear and can't wear the boot to drive. No note for work Dr. follow up in Feb. Foot still hurts and is swollen.
Taylor was so kind and listened intently when I described the symptoms I was experiencing.
Feel the post op process could be a little better coordinated and information more free flowing to the patient to properly manage each stage post op.
I saw the doctor on time. He took the time to answer all my questions.
Staff was very friendly, kind and respectful.
Brian is very thorough and he is a good listener.
Yes, I've been a patient of Dr. Kruger since 2008 and I am so satisfied with his caring and highly skilled surgical skill. There's no one like him!! Thanks, DR. Kruger. Recently I saw Jessica, the PA. She was so thorough going through all my meds and listened to me about my recent problems. Thanks, Jessica. You helped me and I'm grateful.
Friendly, helpful, informative, professional.
Dr. Wasserlauf is knowledgeable, thorough and kind.
I am having a knee replacement and he was very thorough about the procedure.
[Highly satisfied] Because Dr. Berkowitz is very nice.
First time using Zoom. I was patiently walked through the process. Kristin Overton is extremely pleasant and humorous yet competent and professional.
Easy and efficient check in and appointment was on time. Dr. Fantry was pleasant and knowledgeable.
Taylor is very professional, personable and compassionate. She explains what she is doing and why, what she sees, makes sure to answer questions and is extremely helpful.
Taylor answered my questions patiently, did a brief strength assessment of my L shoulder and was amenable to ordering additional PT to include treatment for my neck and upper back pain.
Dr. Grosso was very nice, he explained in detail what I needed to do in order to be a candidate for hip surgery. He was patient and allowed me to provide full details surrounding my medical history. Dr. Grosso was also very encouraging and pleased with the progress I've made thus far. I'm looking forward to being a surgical patient of his in the near future.
Dr. Wasserlauf knows his stuff!!
At arrival of my appointment I didn't have to wait very long in my car. When in the exam room again I didn't have to wait long.
Really happy that Dr. Grosso is having office visits in Springfield. Thank you.
Jessica is very caring and knowledgeable.
I had to get a cortisone shot in both of my knees and it wasn't a bad experience it didn't hurt that much.
He was prepared, having looked at X-ray ahead of our meeting and thorough in explaining diagnosis as well as self-care options.
I love Dr. Bissell. Period. He has a very honest "bedside manner", a sense of humor, and tells it like it is. I will highly recommend him to friends and family.
Everyone I interacted with here was very friendly. My visit didn't have that "intimidating doctor's appointment" feel, which is great!
Taylor is very knowledgeable, very pleasant, explained in detail, very thorough examination, very confident in her.
The Doctor was very clear about my situation. He was patient with explaining what was going on and listened to my concerns. One of the best doctor/ patient experiences I ever have had.
Dr. Kruger took time to discuss my particular situation.
Everyone was so kind and attentive from the front staff, assistant, Brian, x-ray tech and Dr. Berkowitz.
The front end staff were kind and professional. The office is clean and COVID safe, following protocols. Dr. Fantry's clinical support, Shana, was informative, answering my questions about the coming surgery. I'm sure she sensed that I was anxious and took time with me. She also told me that if I had further questions, I could email them to her. FYI, Shana got back to me promptly. Dr. Fantry also spent time answering questions and telling me what to expect. Sooo glad she is my surgeon!
Discussed with Dr. Grosso upcoming surgery and verified the knee pain I was experiencing was related to the need for the hip replacement. He took the time to answer all my questions and concerns.
Staffs are friendly and accurate. They did a good job, I'm satisfied.
On time and seem to be concerned about my wellbeing.
Had a bad accident with my hand and HH sent me home without a doc to follow up. Called your group and they took care of me with a proper doctor for my hand.
She gave me a diagnosis, not sure it was a correct one without an mri which she said it was useless to do unless she was gonna do surgery. Really! I felt she had a know it all attitude and even commented about my pt therapist giving me wrong direction which I thought was unprofessional.
Seen by Dr. Kimmel right on scheduled time. Answered my questions and told me what to expect going forward with my recovery.
Thorough discussion of x-ray results and options for care.
X rays showed positive. Answered all my questions.
Jessica is very professional and listens.
There was an emergency earlier- that I understand, nu the person I saw had no concerns as to my pain regarding my shoulder. He was more interested in seeing the next patient and booking me for surgery.
[Highly satisfied with] Overall experience.
Positive atmosphere. All questions answered. Care plan laid out thoroughly.
[Highly satisfied] Because I did not have to wait more than a few mins. And even though there was a problem they dealt with it quickly.
Overall treatment very professional.
Was able to see Dr requested. Choices of treatments given. Procedure on sight.
Dr. Fantry told me how to prevent the tendonitis from recurring.
The office was able to schedule me as a new patient to see Dr. Bissell within a week of my initial phone call. My wait was very short before being sent for x-rays a few suites down. Upon returning to the main office I was seen almost immediately by Dr. Bissell. He reviewed my x-rays then my areas of pain, upon which he explained why I was experiencing pain and various paths to alleviate my pain. He was professional, personal, and very easy to talk to and understand his diagnosis.
Was very pleased. Not only took care of knee issue, but helped with cuts that resulted from a recent fall.
Everyone was very nice and efficient, and clearly answered all my questions.
Entire staff was cheerful and helpful.
Brian Katz Is always professional and he answers all my questions.
My doctor is very professional, pleasant to talk with, friendly and courteous.
Jessica was pleasant and informative. Makes you feel comfortable.
Took the time to answer all my questions.
Convenient appointment. Detailed complete discussion.
Received detailed information about surgical procedure and scheduling.
I felt safe in the office under their COVID protocols. Paperwork was efficient time in the waiting room was minimal. Processing of co-payment was easy. My x-ray was also very efficiently done and available to the doctor with very little wait time. Dr. Wasserlauf listened to my concerns, performed an evaluation of my shoulder, discussed treatment options, gave me an injection wrote a prescription, all very efficiently while being safe and thorough. A week later, the pain is under control and I have resumed normal activity.
All staff were very professional, organized, on schedule and informative.
Kristin has gotten approval for more shots for my bad knee. She drained excess fluids and gave me the shot. I am approved for every three months for a while, probably a long while....it helps me walk and I'm happy as surgery is not a viable option with my history of blood clots...
Everyone was pleasant and did their job professionally. All questions asked were answered with direct answers.
Professional Pleasant Helpful courteous staff and specialist. From front desk receptionist staff to nurses technicians and the orthopedist everyone was kind understanding and professional. Also liked safety protocols put in place for COVID.
She answered all my questions and provided necessary info.
Brian appears to be able to answer any and all questions just like the professional he is. My problem is usually solved by the time I leave.
She explained everything and answered all my questions. Took time with me and I did not feel rushed.
Everyone is always great from the front desk to the doctors care.
It was my one year follow up from surgery. Every from office staff, nurse, and physician have always been courteous, polite, and treated me with respect.
11:15 appointment, did not get out till 12:45 after a few minutes with the dr, what if i showed up for my appoint. 1 1/2 late. very rude
It was a great experience!! Everyone was terrific!
Everyone was very professional and informative. I feel very comfortable going into my surgery after this visit.
HI.....BRIAN SPENT TIME TALKING ABOUT MY X RAYS AND WHAT I SHOULD DO TO SOLVE THE PROBLEM.
Great staff very efficient and helpful.
The appointment was helpful, as saw X-rays. Doctor answered my questions. It would have been helpful to get more directions for what to expect over subsequent weeks. I.e. will be getting new exercises in force, what does that mean with PT, what can I do and not. Finding things aren't always consistent with resources given. Would like more direct information, even a write up would be helpful.
Efficient service, I had other problems while at my visit and it was handled with my best interest.
Brian explained everything he was doing and what I would experience as he removed my staples and applied steri strips to my suture site. He's very caring and personable.
My issue was addressed timely and an action plan was set.
As usual Dr. Bissell, gives me clear answers and suggestion on how to better my injury.
Dr. Ruark was very friendly and reassuring just before the surgery and post review was very informative.
Everyone in the office is very friendly and caring, it really makes a difference and I appreciate them!!!
Dr. Ruark is very conscious of my problem and is helpful.
I am feeling great and no longer have pain in my hand.
On time and got service requested.
The person at admitting was pleasant and efficient and Brian is just great!!
I went into the hospital barely able to walk and came out pain free.
Not only was I able to get in and see Taylor (Kelley), she was kind and thorough and never made me feel foolish for rolling my ankle - she took me and my pain seriously. I would clearly recommend her and the office.
I received in-depth information on my status regarding my spinal fusion that had been conducted three months prior to this visit. Information included results of ex-rays taken at the visit, a thorough discussion of these results with Dr. Kruger, and a written summary of the results for my records. Results were uniformly positive and indicated that I was progressing in accordance with Dr. Kruger's expectations.
He was listening to what I had to say and told me what was going on with my knee, comparing a good knee to my knee with x-rays.
Very professional, understanding my needs, described in detail the injury I had.
She was very patient with me and answered all of my questions with reasonable and intelligent answers. Not one of the questions that I asked stumped her.
Answered all my questions. Made me feel comfortable about upcoming surgery.
He is an excellent physician.
Helpful in getting me on the right path to healing my ankle.
Dr. Fantry took extra time to address a secondary chronic issue regarding possible surgery in addition to the minor problem for which I made the appointment. She was very patient and honest about the pros and cons and potential impact on my life and did not pressure me in any way to do surgery even though I was leaning toward it. And her whole staff was friendly and professional and didn't keep me waiting.
Both Jessica and Dr. Kruger were highly professional and provided me with a very comprehensive and informative exam. The Xray technician was also very nice. I was extremely nervous about this exam and everyone was incredibly kind.
Kristen answered my questions and was encouraging about my recovery.
Dr. Kruger answered my questions. He gave me very good information as to what i should be able to do and to gradually add things as I feel able.
Always professional, kind staff and great doctors.
[Highly satisfied with] Alaina Petracca, PA-C she is patient and caring and answers questions so that patients understand.
Dr. Bissell is very competent. He explains things well and has patience with his patients.
Care, Knowledge, Experience Clear Explanations. Everything
Vey professional competent care.
The PA (Taylor Kelley) was knowledgeable, professional and courteous. She explained things well.
Scott explained the results of my MRI clearly and understandably. We went over my options going forward for further treatment and monitoring of my situation.
Attentive, compassionate, professional care.
The whole process went smoothly.
I was seen by the doctor timely and was able to ask any questions I had at the time.
Dr. Grosso explained what they needed to do since I broke the leg.
Efficient staff, not long waiting time.
The staff was knowledgeable and professional.
One year follow up of 2nd knee replacement. Both knees doing fine.
Not only did Dr. Wasserlauf check out my right shoulder, but at the suggestion of my physical therapist he also looked at my left knee which was operated on about two years ago.
Everything was perfect- surgery went well, all the arrangements were smooth and I received the best care.
ALL STAFF - OUTSTANDING CUSTOMER SERVICE! SO VERY POLITE, ATTENTIVE, KNOWLEDGEABLE , FRIENDLY. FROM CHECK IN TO CHECK OUT, EACH STAFF MEMBER TOOK THEIR TIME TO ANSWER EVERY QUESTION AND CONCERN.
Everybody there is very nice. Didn't have to wait long to see doctor. Was told everything is looking great.
Didn't review year old x-ray that I was told to bring which looks like a caveman had drawn it compared to the film and feet that I was shown. I know how many times I have been in a hard caste due to multiple fracture s, both ankles. I'd really like a copy of the film she showed me
From the check in process, to the entire staff, wait time and my 1st follow up, everything ran smoothly as it always does and it was and always is a very pleasant office.
[Highly satisfied with] The attention and care displayed by the physician.
All the workers are well prepared in their jobs, they were all very courteous.
Brian Katz is very knowledgeable and considerate.
Brian made me comfortable and procedure was practically Painless.
I was seen on time; office staff was friendly; Alaina, who seems caring, listened and answered all my questions.
Dr Grosso took time to explain my issues and options
Doctor took the time to explain my situation and options. Procedure he performed was as described and took no time to administer.
Dr. Wasserlauf explained and answered my questions regading my shoulder injury. He was willing to go over my MRI results again and it helped me to understand my injuries more thoroughly.
It was a pleasant experience, all went well.
Jessica is awesome as usual! She is always attentive and compassionate. Dr. Kruger is tremendous as he always is. He is truly concerned about my well being. He performed back surgery on me and I am am able to regain a portion of my life. I still have a long recovery but I am very optimistic!
Very wonderful staff and the doctor Matt was up front with me and took his time one on one, explain and start to finish.
Seen promptly. Clinician was friendly and empathetic. Clinician took time to explain care and any referrals.
Seen promptly by very pleasant and competent clinician.
Seen promptly. Clinician answered all questions. Clinician friendly and empathetic and encouraging.
Professional and very kind. Her staff is the best too.
Was taken right away, had x-rays done, and met with Kristin to analyze the x-rays.
I had a telemed apt with Dr. Grosso - he goes over things with me and takes the time to answer my questions and ask if i have any other questions.
Very short wait time, staff friendly and courteous, Dr. Kruger explained everything well.
Dr. Wasserlauf took the time to really listen and address some lingering concerns.
Did a thorough job and answered all my questions.
On time, efficient, pleasant, explains clearly what is happening and what would benefit patient.
The doctor did not recall what she had discussed with me and what she recommended to me in my previous visit with her, and it was obvious that she had not reviewed my chart prior to seeing me. She did not offer information as to what I should be expecting regarding progress and did not offer much guidance related to what I should be doing to enhance healing, what I should avoid doing, etc. I needed to call her assistant the following day with numerous questions.
Brian explained what he was going to do, showed me my post surgery x-rays and explained everything, and what to expect in the coming month.
Everyone is really nice. There is minimal waiting time. Dr. Grosso did my knee replacement. He knows what he is doing. He explains everything to you so that you understand. When I get my other knee replaced, I will be coming back.
He is a very congenial doctor, and an excellent surgeon.
I waited 30 minutes to be seen and then the conversation with the doctor was only 7 minutes. $40 Copay for that was very silly. I've been very happy with the Doctor I just think follow ups should be done cheaper and over the phone.
Explained all risks and communicated very well.
Brian took the time to show me my x-rays so I could clearly see what he was referring to. I didn't feel that he was rushing through the visit to get to another patient. He was also very personable and easy to talk with.
Everyone was nice. Even with the structure that is needed due to the pandemic. It was a very smooth visit.
Kristin Overton, PA always addresses my concerns and she is very knowledgeable and professional. I always feel I am in good hands. Thank you Kristin!
Always compassionate and real! Dr. Grosso is not speaking to me while staring at a computer. He speaks with me and is engaged in a true conversation. I leave the appointment knowing that I am informed while at the same time relieved that I can call his office with any issues or questions.
They solved the problem I had with pain.
The staff and physician made me feel extremely comfortable, answered all my questions professionally, to a point where I have confidence for them to proceed the operation.
Dr. Kruger is a highly skilled surgeon with an honest and friendly bedside manner. And he has a way of explaining things so that I can fully understand my situation. I feel very fortunate to have found such a skilled surgeon.
She was exceptionally knowledgeable, compassionate/understanding, listened carefully to my questions and had familiarized herself with the pre-meeting materials I had sent, gave great advice and helped me secure my next session. Such a wonderful experience!!! I only hope there are treatment options as hopeful as my meeting with Jennifer.
Dr. Ruark is very personable and treats you with care and competence.
Got an appointment quickly. Was X-Rayed immediately. Provider listened well and answered my questions.
I was seen promptly, was treated kindly by all staff, and the doctor was engaging and extremely knowledgeable. She also listened well, and the visit made me feel like I was in the care of the right person.
She had x-rays done. Took time to look at them before diagnosing what she thought was wrong. Recommended therapy to see if it would help, before trying anything else.
My problem was dealt with quickly and with great skill and care.
I had come in for a visit because my right hip was bothering me. Mr. Katz quickly took X-rays, diagnosed my problem as a form of bursitis, and the next day I returned to receive a cortisone injection to help with the pain. Now, five days later, I'm feeling SO much better. Thank you very much!
I was treated extremely well and was given time to ask any questions I had. I was provided very honest answers.
Jessica was very informative and kind.
[Highly satisfied?] Yes. The office staff fit me in quickly after an accident. Very supportive and helpful. Addressed my concerns and were very efficient. Felt confident with visit.
Dr. Fantry listened and then took her time explaining the next steps.
This is my second experience with this group. They are kind and caring.
I trust Dr. Wasserlauf and value his professional option. He helps me stick to facts so I don't freak out. Heading into 4th surgery hoping it's the last but knowing I'm in fantastic hands with him and Kristen.
Very professional and answered all of my questions.
Monica was a huge help. She was extremely helpful and kind. She also took a lot of time to get my sling on and feeling good. My other sling has just fallen apart. Kristin PA- she also was helpful by checking my brace before and after. Thank you both for getting me on track....again.
Professional. Caring. Informative. Compassionate.
Doctor Kruger spent time with me and my wife and explained everything about the cervical surgery and why it was needed as well as risks, it was very comforting.
Was seen right away. Staff observed safety protocols. Got an x-ray quickly. Analysis of my injury seemed accurate and to make sense. Suggested treatment sounded reasonable.
Along with myself, several members of my family have received excellent service not only from the good Doctor Ruark and Brian Katz, but all the members of the staff --- Debbie, Kelly, and the young lady who takes the x-rays (can't remember her name) have always been wonderful ... If it wasn't for the pain one is suffering, it is truly a pleasure visiting with all of them - like visiting family - very professional and easy to understand the problem and eventual solution. Would never consider anyone else.
[Highly satisfied] because she was very nice and she made me feel comfortable.
The appointment was on time. Everyone was friendly and professional.
Pleasant staff. Made me feel welcomed, not just a number. Straight forward information. Showed me my X-rays and discussed them with me. Gave me a list of options for care and another appointment for follow up to see if the options are working.
The office staff took great care with patient and helped her with her limitations in movement.
Very promptly taken in. Dr. Wasserlauf was in immediately. Everyone is very efficient.
Still haven't resolved my issue.
Doctor and assistant were very nice and answered all my questions.
[Highly satisfied] Because the staff are very nice.
From the very first visit, I developed a confidence in Dr. Fantry. She was informative and clear. She took the time to listen to me and consider my requests with the procedure. She described herself as a perfectionist in surgery and I believe it because as she was describing the work that she did to my feet, she took pride in the work. Don't you want that in a surgeon? I certainly do.
Doctor Fantry was so great. I trusted she knew what she was doing. She was very clear.
4th time not verifying comp auth prior to visit causing large delays. Doctor forgot my previous diagnosis on visit and questioning my symptoms because he did not remember or read through notes.
Appointments are never hurried, I ask all my questions.
COVID-19 safety precautions. Staff extremely friendly and helpful. Staff listened to patient. Visit didn't feel like a drive through. Staff explained every option available.
The overall care provided By Dr. Fantry and her staff and their support throughout the healing process was greatly appreciated.
Office staff was so kind and helpful! X-ray technician was wonderful. Dr. Fantry was timely and supportive!
Dr. Kruger told me that everything looked good and I can go back to work.
Confirmed what hospital had told me. Was very pleased someone could see me the day I called.
Dr. Grosso explained what would happen and how bad my real knee was.
Dr. Bissell showed me the x-ray and explained everything very thoroughly.
Efficient check in. Short wait till my doctor. Hannah was very kind and gentle fitting my wrist brace.
[Highly satisfied?] Yes...very thorough....answered all questions.
It met my expectations for a doctors' visit, knowledgeable about my surgery, friendly. And responded to all my questions.
Staff were careful about COVID-19 precautions, appointment was on time, and Dr. Fantry was very thorough, personable, and explained things well.
My appointment was a follow up to a surgical procedure and for the removal of stiches. I had almost no wait time for my appointment which pleased me and the staff was courteous, friendly and very professional.
Knowledgeable and professional.
Viewed mri and explained condition and what surgery was needed
Answered all my questions. I didn't feel that I was rushed.
I made a great recovery. I felt knowledgeable about the treatment plan. Staff was nice and courteous.
Genuine concern for my situation.
Kristin always provides stellar care...knowledgeable, professional, and caring.
No waiting, no problems. In and out, like clockwork.
I expected Dr. Kruger to bring up my MRI scan on screen to explain just what the operational procedure would be like.
Dr. Fantry dealt with my concerns and was able to get me into a walking cast that increased my mobility greatly.
Taylor gave me options and I chose what was best for me. She is friendly and professional.
They were very pleasant and nice, very good personality.
Brian was extremely attentive and very well informed. He took time and care to make sure that my needs were met. He's really an asset to your group.
All staff polite, pleasant, and helpful. As usual, enjoy conversing with Dr. Ruark. He's informative, answers questions completely without making you feel he's hurried.
Everything was professional and friendly.
Very thorough explanation of MRI and chooses for how to relieve the pain. Very nice staff.
The doctor gave me my shot and I was in-and-out in no time. The shot was cortisone for my left knee.
The therapy exercises that I was doing were helpful.
Great doctor. Explained everything.
Feeling good, about to receive a Durolane injection knee pain treatment.
Dr. Kimmel is excellent and the other two girls that assisted in x-rays and boot sizing were great.
Procedure administered gave me considerable relief.
Great staff and clean office space
Excellent staff, very low wait time, good COVID protocol.
Efficient, personable and complete.
Dr. Bissell explains all options in a clear way. Takes time, never feel rushed.
It addressed my need for surgical procedure in the near future. Office was quiet and safe (everyone in masks, etc). Did not feel rushed at all by the provider--friendly (my first time meeting him in person) and pleasant, interested in my well-being, answered questions (and asked them) and gave plenty of time.
I love Dr. Fantry. She is thorough and doesn't pull any punches. She reminds me of one of my daughters. I have the highest respect for her.
The staff is very nice and professional and Dr. Wasserlauf is very knowledgeable and kind, very happy I came here to have my operation.
Dr. Fantry is knowledgeable, attentive and great personality.
Medical tech that worked with me was committed, caring and engaging! A compassionate employee! Also, no wait time, seen as scheduled!
Very short wait in both waiting room and examination room. I didn't feel rushed by Dr. Wasserlauf as he answered my many questions.
Professional, competent, and friendly service by everyone.
Kristin answered all of my questions. She was very proficient in giving the shots.
Quick wait time. Taylor was very informative and answered all my questions thoroughly.
Dr. Katz was thorough, easy to talk to, took his time and made me feel better and more informed about my operation, my recovery and my future. I never feel rushed there but also never have to wait long. Whatever you guys are doing to make that possible, it's making for such a positive experience.
Ms. Temple seemed genuinely interested in me. I asked her a question, and she promised to get back to me, and she did.
Everyone was very polite and there was very little time spent in the waiting room. Plans were in place to minimize patient to patient contact which was appreciated.
A great doctor and a great all around person and cared about getting me better.
Short wait time. Doctor made treatment very comprehensive. He checked fluid buildup in the previously treated knee, per my request. Performed procedures on other knee as planned. Showed me fluid buildup on the ultrasound and then after it was aspirated, before injecting the corticosteroid.
[Highly satisfied?] Yes, great job again by PA Brian K. and his female x-ray tech with the exam on my left knee, my x-ray and fitting of knee brace.
questions were answered, service was prompt and brief.
I have been with your group with all ortho treatments from knee, toe surgery etc. for years. I came in for a evaluation of a injury to left foot. I accepted probably nerve damage, she suggested physical therapy. I would have to pay out of pocket seeing Im on medicare only. I asked what she suggest and in a tone of voice said I'm no physical therapist. Then I asked concerning my right toe that Dr. [name] did surgery on that was always swollen, she said I would have to make another appointment for that. I won't go back to her. I'm seeing another group.
Brian Katz spent so much time explaining the x-rays and surgery and rehab time. He was very understanding.
Jessica was a pleasure to work with she is pleasant and engaged with me. She listened to my concerns and explained her plan for my care. Great job ... thank you
Dr. Ruark is the best doctor/surgeon I have ever seen. This is my second surgery with Dr. Ruark and I would highly recommend him!!
It was very fast. The bandages were changed and new ones put on.
This was only my second appointment with Dr. Grosso. I have been a patient of Dr. Bissell for a year.
A totally professional and competent medical visit and diagnosis from beginning to end.
Service was fast and Dr. Grosso was great.
Dr. Bissell is and always has been a true professional, his care has always been exemplary.
They understood how demanding my work is and gave me more time to heal.
They take their time to explain what they're doing and ask if I have any questions.
Dr. Ruark always make me feel at ease. I have always had confidence in his abilities and he explains everything and answers all my questions.
Was able to see the doctor instead of the PA. He listened and seemed to take my issues seriously.
There were too many people in the office lobby and in the lobby itself, I don't think proper distancing was maintained not six feet, you were practically bumping into people in the hallways.
Dr. Kruger was very professional and approachable. He answered my questions and I felt very comfortable.
[Highly satisfied?] Yes, staff is very attentive and answers all my questions.
They take you in right away and are always concerned and listen about your condition.
All questions answered thoroughly, I left with a good understanding of the causes of my knee pain and was presented with initial treatment protocols and potential options for further treatment if needed.
The whole office staff was professional and courteous, and my visit with my PA was exceptional.
Consistent highest quality of care from all staff. Always a pleasant experience.
Received steroid injection in my knee as usual, but also helped with wrist pain that my regular doctor insisted was arthritis and that he couldn't help me. It was unbearable. Brian Katz suggested a wrist brace, and I am WAY more comfortable. Thank you!
Taken in right away. No long wait for Doctor to come in. Doctor very thorough.
Friendly, detailed and informative visit with Brian.
Dr. Fantry explained in detail my upcoming surgery and answered my questions quickly.
The provider was very informative and went over my problem in a way I could understand.
Took the time to really listen to me.
No wait time, issue for appointment addressed, efficient office and very patient friendly.