[Highly satisfied?] Yes, staff is very attentive and answers all my questions.
They take you in right away and are always concerned and listen about your condition.
All questions answered thoroughly, I left with a good understanding of the causes of my knee pain and was presented with initial treatment protocols and potential options for further treatment if needed.
The whole office staff was professional and courteous, and my visit with my PA was exceptional.
Consistent highest quality of care from all staff. Always a pleasant experience.
Received steroid injection in my knee as usual, but also helped with wrist pain that my regular doctor insisted was arthritis and that he couldn't help me. It was unbearable. Brian Katz suggested a wrist brace, and I am WAY more comfortable. Thank you!
Taken in right away. No long wait for Doctor to come in. Doctor very thorough.
Friendly, detailed and informative visit with Brian.
Dr. Fantry explained in detail my upcoming surgery and answered my questions quickly.
The provider was very informative and went over my problem in a way I could understand.
Took the time to really listen to me.
No wait time, issue for appointment addressed, efficient office and very patient friendly.
The staff was very friendly and helpful. Monica really went out of her way to help me and the X-ray technician Brian I think was very accommodating. Dr. Grosso gave me a very concise and clear explanation of my problem.
The check in and visit was safe from a COVID perspective. The provider was professional, courteous, showed concern, answered questions and then performed the treatment on me.
Doctor was clear with me and spent enough time to answer my questions. He gave me an injection in as comfortable a way as possible.
I was very pleased with the amount of time that was spent with me and the thoroughness of the exam.
Concise, clearly communicated, honest evaluation.
Jessica was recommended to me by another physician in the group I had seen for a different issue. She was very thorough, pleasant and detailed. She explained the different paths to treat my issue. I like the idea of being conservative with treatment to try to control it.
[Highly satisfied with] Overall experience.
I thought that the office visit went smoothly. I was in and out quickly which is what I expect. My time is valuable too.
Brian made what I needed to have done, simple and pain free. Love him!!
I was never really given a plan for my shoulder. I felt as if I was making all the calls and I wasn't even given a sling, just was told it's bone and should heal. I was then given PT exercises which doesn't make much sense for a broken bone.
Prompt, professional services.
Kristin was very thorough and made me very comfortable.
Sensitive to COVID safety procedures; polite staff; short wait; excellent meeting with Dr. Bissell-very caring and instructive Doctor.
Excellent service excellent people, nice nice people.
The Receptionist and Staff was very professional and friendly. The Doctor was great also.
Fast processing, capable staff, proficient x-ray technician, friendly providers, informative follow up with Doctor, questions asked and answered. Professional.
Follow up visit, healing and progressing slowly.
The staff was wonderful. They listened and explained everything. And they were extremely kind.
Covered all open items to my satisfaction
DR Katz is amazing.. He always listens and always does everything he can to help.
Recently had surgery and got the news that my surgery went well and my hip is healing as it should be.
Every person we encountered was very nice and helpful
Under the care of Dr. Kruger (with great advices and motivation), I had lost around 40 pounds. Now I think that I could be ready to reach the next step and confirm how good is Dr. Kruger with his hands. Him and his office staff are a very efficient group of professionals working through this pandemic helping people like me under massive pain to get better lifestyle on our circumstances. His office staff are very good and fast with reports and paperwork. I'm glad that I count with Dr. Kruger to fix my back condition.
[Highly satisfied] because I finally found a place where the treatment that she used for me worked. It helped with the pain.
They were very helpful making sure my post op surgery was going well and stitches healed.
I thought at first that I was done with my visit when my sutures were removed by the PA but I was happy that my surgeon came in to check on me also.
Dr. Kimmel and his associates were efficient, skilled and kind in diagnosing the problem with my knee. Conveniently the x-ray machine is on site. They then referred me to physical therapy at my follow up appointment.
Team very pleasant and efficient. Right from the time I walked in, the Staff quickly (but without making me feel rushed) got me settled into an exam room, saw Dr. Grosso and got pre-operative instructions. I am fully confident in this Team.
Office runs smooth and efficiently. All concerns are addressed quickly. Office appointment and phone wait times are excellent.
Dr. Grosso was SO kind and put me at ease. He answered all my questions, and I didn't feel rushed!!!
They were on-time and answered my questions to my satisfaction.
I was handled very professionally, all my questions answered about upcoming surgery.
I found out that my surgery was not going to take place on the day that was given to me.
Doctor listened to me and took time to answer my questions.
Short waiting time and professional attention to my symptom.
Jessica gave me exercises to do and outlined possible next steps.
Provider took time to show me the organic cause of my pain, and made practical suggestions.
Everyone at the this office is very good, very professional and easy to talk to.
Always an excellent experience. They always take the necessary time to talk and explain the procedures performed and really provide ease of mind!
Everyone is so great, friendly, caring. More doctors offices should be like this one.
Jessica answered all my questions and took a lot of time with me.
Received a diagnosis and a possible course of action, for the short term and another, for the long term.
The staff was courteous and competent. As a new patient being seen on an emergency basis, I felt at ease and was taken care of promptly.
Health issues were discussed and addressed for further study with tests and referral for consultation.
Alaina has always treated me with courtesy and respect. She relates to me on a personal level, and makes me feel that she is genuinely concerned for my well being. She reflects credit upon herself and the practice, and is deserving of recognition.
I have seen Brian Katz before. He's very good. He's a good asset to your office.
Caring Doctor and Nurses for your needs.
Fast, professional, and encouraging discussion with the surgeon. He answered all of my questions.
Dr. Grasso was very thorough, he felt like he had your best interest. Explained everything and requested any feedback you had.
Easily get appointments,convenient location,excellent and careful doctor,competent staff and nice reception area. Highly recommended healthcare facility.
It was quick and to the issue of my pain.
I was highly satisfied because everything was explained to me starting with the MRI and the xray was taken on that visit. I went to another place and nothing was explained and no plan was made since I bean dealing with the problem for so long and dr was so honest to tell me that is time to fix my shoulder and that I will be okay after everything is taking care of and it was a relief for me because all i was told in the past was negative thank you Advance Orthopedics for your service and for making me feel like a family God bless you all for everything you guys do!!
Very attentive and detailed explanation
Dr. Bissell is great. He always explains things clearly and seems genuinely interested in his patients well being.
Communicated well after surgery, I was in a lot of pain and medications were adjusted which helped a lot. Follow up and stitch removal all went excellent.
Dr. Wasserlauf is instructive and holds the bar high.
No wait time, private spacious area, PA professional, informative, personal, overall visit was high quality & expedient.
She gave me options and outcomes. That was awesome. Very knowledgeable and friendly.
Doctor answered all my questions and provided additional information about the up coming surgery.
The staff was so professional and helpful with my need
The Doctor takes time to explain in detail of your recovery and checks to see if you have any other concerns.
Dr. Ruark has great bedside manner. I have seen so many doctors that are like wooden statues who just stare at a printout, run through questions like a tape machine and have zero interpersonal skills. Dr. Ruark likes to chat with his patients, he has a sense of humor, and this is great way to reduce anxiety.
Professional, friendly and gave the attention without rushing.
Answered all my questions and provided details on impending surgery.
Thorough, to the point and conversation was plain and simple, not medicaleez.
Dr. Fantry was very professional yet very friendly and personable. She explained my condition and the treatments to my understanding.
everyone is on it.. they explain everything and they pay attention to my needs
Office procedure was efficient and friendly. The doctor was prompt and answered all my questions.
I like doctors who take time to listen to you and they take the time to explain things.
Brian Katz was patient and informative. Referred me to Dr. Grosso.
Very informitive and professional. Extremely detailed visit. Answered all my questions honestly.
Jessica listened....assessed my situation/needs.
I didn't feel rushed and left feeling feeling reassured about my progress.
Took X-ray immediately. Explained what it showed and my options. And acted on them.
Everyone is friendly. Dr. Fantry is knowledgeable and explains things well.
[Highly satisfied with] The reassurance that everything was going fine.
Brian was attentive and informative and answered my questions fully and without hesitation.
On time and PA spent plenty of time with me.
Just appreciate the professionalism and the care.
Staff is very pleasant and helpful.
I felt comfortable with everyone I encountered.
[Highly satisfied] Because Dr. Brian is a very nice person he talks to you not at you explains everything in detail. Has a great sense of humor find bedside manner and he's an all-around good doctor.
Dr. Fantry's staff are wonderful. The x-ray tech was very helpful & concerned that I wasn't uncomfortable at any time. Shana, the medical assistant was so gentle removing approximately 25 stitches and expertly put me in a cast. Dr. Fantry answered my questions about my surgery easily, as if she remembered every minute of it!
Timely, efficient, knowledgeable and pleasant during the total experience.
Everyone was wonderful from reception to X-ray to the physician.
The Doctor took the time to listen to my long injury history.
Dr. Grosso was excellent. Did not appear rushed.
I am always treated well with care, compassion, by providers who I feel are true medical experts!
I learned what I'm in for regarding surgery.
I believe I should have received more information.
[Highly satisfied with] Their efficiency and professionalism with patient care.
Everything went smoothly and the treatment worked.
Taylor was great, and the cortisone shot for my trochanteric bursitis was perfectly placed. Feel 100% better!
When someone cares to take the time to talk over my issue it makes me highly satisfied.
I did not have to wait. Kristin was excellent.
She and staff were awesome with any questions and concerns.
Felt Doctor was honest with good descriptions of most likely reasons for pain!
On time, very happy with Doctor and staff.
My exam/advice was arrived at carefully and fully exlained.
Dr. Fantry was very progressional & direct. I was referred & she was highly recommended. She spoke in terms that was understandable and she provided a full explanation. Her clinical coordinator was fantastic, courteous & knowledgeable about the surgery process. The team was great!!! I felt confident with the visit.
Received info about my neck issue and had x-rays to see how bad my neck was.
The care and the patience and the bedside manner as a patient was phenomenal.
I had a great outcome from my surgery. Little pain and now I have good range of motion back.
I came for a consultation about my left hand with Dr. Berkowtitz. He explained clearly my problems and recommended physical therapy.
Doctor and staff were attentive to what I said and needed to have done, Doctor explained what the x-rays indicated and discussed solutions.
Jessica listened and was attentive to details.
From the x-ray tech who is so personable to my visit with Brian Katz, I always receive the best care possible. I am told the results of the x-ray and the treatment plan and I have the choice to proceed with the plan or not. Never any pressure. I recommend this practice to everyone!!!
Brian explained and showed pictures of my right shoulder problem. Said I will need a shoulder replacement. In the mean time I got shot in my right shoulder.
I did tell Kristin at my post op visit that everyone who works for Advanced Orthopedic is so nice and patient. In my short time being at patient through this group I have not once had any employee be rude or snippy. Felisha, Dr. Wasselauf's clinical coordinator is the BEST! I believe her name is Monica, the X-Ray tech (blonde hair, really bubbly personality) is also really good at her job. Kristin Overton is not only nice but she actually has a bedside manner for a doctor- she keeps it real but also has personality. I will also add that Dr. Wasselauf called me two days after my surgery to check on me and explain a few things in further detail which I really appreciate. It's nice to be treated as a person and not just a patient.
Everyone in the office is so incredibly nice and I enjoy coming to the office.
Amazing team of nurses and healthcare professionals that made surgery better every step of the way.
Very helpful and super pleasant to deal with. He always carry a smile even with his mask on, I can see thru it. Make small talks, which makes me comfortable and relax before getting the cortisone shot.
Extremely knowledgeable and identified the exact cause of my ankle injury.
They were prompt, caring and helped make get me another appointment for a follow up quicker than the next "available" appointment. Michael was excellent.
Everything went well. Attention was paid appropriately. All questions were answered.
Quick and courteous, extremely knowledgeable. Very helpful on setting me up with another provider within the practice that specializes in another issue I had including making an appointment for me.
All questions were answered to me with no rushing me. Sutures were removed and incision looked to be healing well.
Very nice group of people. Very caring. Thank you.
Professional, on track with information, shared options for treatment.
It is always a pleasure going to this office. Everyone is always so nice and friendly and they always get you right in.
On Tuesday when I saw him, Dr Kruger immediately recognized what a bad state I was in and was concerned as to how quickly I had deteriorated. He showed me the MRI and I could see why I was in such pain and could not walk. He scheduled me for emergency surgery that week (Friday). He was amazing! Surgery gave me my life back!
Second time taking my Dad to Enfield office to see Brian: office is friendly, clean, efficient, timely and Brian has such a great "bedside" manner, speaks to my Dad and I (Dad has dementia) and makes sure we feel comfortable ... bonus is that he is very funny which Dad appreciates as do I.
On time, efficient and very responsive to questions.
[Highly satisfied with] Dr. Wasserlauf! He is the BEST.
The office and staff treat me so well.
[Highly satisfied with] Doctor's evaluation, personal atmosphere, professional nature of entire office.
So many questions and no answers from any of us.
Office is beautiful, warming and welcoming. Most of the staff are friendly. Dr. Fantry is a wonderful physician.
[Highly satisfied with] The attention of the MD regarding my issue and the detailed explanation.
[Highly satisfied with] The amount of time that was taken to explain the three options and which Dr. Harris felt was the best option at this time.
I have seen Dr. Bissell on a number of occasions and have been very pleased each visit.
I have not had any interaction with the actual doctor. Unless I had pressed, I would not have been given an MRI which revealed several conditions that she had not even mentioned prior.
Sent follow up email no response it's been 8 days
Taylor answered all my questions, was thorough, gentle and caring.
The office staff was efficient and kind. The wait was minimal.
The staff who answered my e-mail regarding pain and set up an appointment swiftly. The courtesy shown by the front desk. The scribe, assistant, very courteous, kept me at ease, let me know when there would be a short wait and why. The cleaning crew....very clean, liked the air purify device in the exam room, the instructions to wash hands first, the type of masks and shields they wore and gloves also gave me a sense that they were doing all required and more to try to keep everyone safe. The sensitivity to my history and pain by the doctor was excellent. He listened and explained well. He did not talk down to me and was careful to let me know what he was doing and sensitive to the fact some things might be uncomfortable.
Dr' Bissell is always pleasant and clearly care about his patients. He explains things in detail and in terms one can understand. Professional AND personable!
[Highly satisfied with] details on procedure.
The diagnosis was exactly what I thought
The staff was friendly and knowledgeable. We did not feel rushed.
Dr. Bissell was professional, listened to what I had to say, and offered options to my problem. I came in for a second opinion and decided that I would switch to have him as my physician.
Dr. Grosso is supportive and caring.
Was greeted immediately and with pleasant yet professorial front end staff. The young lady taking images was patient with my slow movement and a pleasure to converse with. The doctor has to be one of the best I have had the experience to interact with. The whole experience was about me, the patient.
Very knowledgeable staff. Took time to explain procedures, hospital time, recovery time, etc.
It was convenient and right on time. My visit was a follow up after I had a fall on Aug. 26, for which I was x-rayed and treated in the ER at UConn, and so I was surprised to have an appointment at Advanced Orthopedics rather than UConn for follow up. I understand that was because I could be seen sooner.
The staff was polite, patient and accommodating.
Dr. Ruark replaced my knee in March and I'm very satisfied with the results.
Listened. Tried conservative therapy.
La Dra muy amable con mucha paciencia me indico los proximos pasos The very kind Dr. with a lot of patience indicated the next steps
Everyone I came in contact with was very helpful, kind and considerate.
Good atmosphere, very attentive service, knowledgeable staff and professional staff.
Answered all questions. Gave me confidence this was the right plan for me.
She did what she is supposed to do and treated me well.
I was fully informed about my problem, and what my options are, I feel comfortable nothing was forced on me.
Friendly staff. Reasonable waiting time. Dr. Ruark spends sufficient time with patients and provides easily understandable answers to all questions.
Very detailed explication. Didn't sugar coat things. Was honest.
Everyone working there has a pleasant personality and it's great to find in these trying times.
I called last minute on a whim and they managed to see me the next day.
Dr. Fantry wasn't able to help me. Ankle was not hurting as bad as when I had called for an appointment. She suggested I come back when the ankle is hurting. Since she only sees patients on Thursday there is no way I could arrange an appointment and be sure she could help me. So I would say the visit was not very successful.
Nice people who explained everything on my terms.
Doctor Kruger and his staff have changed my life. I could not be happier with the care and performance that I received.
Dr. Bissell always listens and explains all procedures and x-ray results.
Prompt, Courteous and easy experience.
I was astounded at the wait between initial visit (mri's within days of that) and results follow-up. I understand that most of your clients experience significant agony; so... you should be all the more equipped to address issues in a timely manner. I was referred to your office through both my pain management group. Imagine the disappointment after having waited five horrible weeks only to be referred back to pain management for some sort of spinal injections. Why? Insurance wouldn't pay enough for a simple call after looking at the mri's?
The entire staff is always friendly, patient, and very professional - I would never even contemplate going anywhere else. They are all so very kind.
Speedy check in! Honest assessment great advice and medical care.
Always a professional staff. Timely appointments and very courteous.
Michael's injections were excellent. He minimized the the pain beautifully. These are usually very painful but he was very exact where he inserted the needle and numbed everything beforehand.
Have been extremely pleased with the level of care provided by Dr. Bissell and his PA. Each and every time they have taken the time to answer any questions I may have.
Dr. Bissell explains things in in easy terms.
Jessica was extremely professional, personable & understanding. Listened closely to all my symptoms. Referred me for MRI as well as Dr. Grosso to assess my right hip as well.
Very quick, professional, walk in visit, diagnosis and treatment without an appointment.
Kristen was honest and thorough in her exam. We were given other options after she conferred with Dr. W.
Short wait; Taylor removed bandage; talked about the procedure, my condition, wound eval. She Was great; caring and knowledgeable.
Dr. W was very knowledgeable and explained everything I need it to know, he was very pleasant, overall very satisfied.
The wait time was outrageous. A 4pm appt. I arrived at 3:45 and texted my arrival. No response. I waited til 3:58 and entered the building. Went into the office where I checked in and sat until 4:45. No one said a word to me that the doctor was running late during that time. At 4:45 The assistant Brought me to a room and asked some Brief questions About my injury then said the doctor would be right with me. I sat there until 5:10, with no courtesy check, when a PA entered. Do not remember his name. He proceeded to tell me there was an issue with an X-ray machine that day which caused the delay. I don't need xrays and I'm sure an X-ray tech handles that. 2 minutes later after asking about my injury I was gone. So 90 minutes for basically 4 minutes of discussion.
Both knees injected with cortisone. Procedure was painless. Both knees improved since injection.
I believe he was rushing me out of the visit. It didn't seem like he explained everything and I would say I couldn't do something with my shoulder and he said in time but then was like but u can go to work next week which didn't make sense to me.
Everyone in the office is nice and very professional.
Dr. Kruger fixed all of my pain that I was experiencing in my shoulder neck and arm. I initially wrote it off to getting older. Personally I still can't accept I'm getting older LOL but felt there was something else wrong with my neck. So the first step was contacting my primary care physician. My sister had Dr. Kruger fix her back which by the way is still excellent. So I decided to go with Dr. Krueger.
I didn't have to wait long in the waiting room or to see the doctor.
Brian and I spoke freely about my experiences with my knee replacement.
The staff were all very friendly and helpful, I needed that! Thanks to all for working during this scary time.
I was highly satisfied with my experience. Because of the professionalism, communication, and caring that's exhibited during my visits.
I had questions regarding my upcoming surgery & Dr. Fantry answered almost all of them before I even asked.
Dr. Fantry is a very caring and concerned individual. She is a very skilled surgeon and takes every effort to make sure the outcome is as good as possible.
Staff was engaging and informative. Wait time was minimal. Felt that K. Overton's questions, exam and explanations were thorough.
Took x-rays in order to see extent of pain.
I thought I was going to see the surgeon for my first post-op appointment.
It was nice to actually have time to chat with the doctor and not be rushed along.
Personal attention. Friendly yet professional. Listens to what I have to say.
Excellent attention to my concerns to work out best next steps.
Dr. Fantry reviewed my x-rays with me and explained what to expect next in my recovery. Shana was very helpful in completing paperwork I needed for my disability insurance.
Explained upcoming surgery for my trigger finger.
Brian Katz makes you feel comfortable during your visit and listens to what you have to say. I finally decided to have surgery and he told me options and what I might expect. I would highly recommend him.
I saw Mike the PA. I've seen him before and he is excellent. I have no complaints.
Everyone was very professional from start to finish.
The doctor answered my questions and is always very nice to me.
Dr. Bissell is always a productive appointment. I've said this and will say again, he truly has my well being as a focus. His care has helped me immensely, I'm continuing to get my hand back in action.
Dr. Fantry readily demonstrated her expertise. She quickly and thoroughly explained my problem and sent me off for a CT scan and a follow up visit.
MD was knowledgeable, clear and very helpful.
The wait was short and Kristin was friendly and professional.
Mike is right on target with his assessment of my hand, he predicted what could possibly happen, and it did almost to the day. Dr. Berkowitz did a fine job with the surgery, Mike answered all of my questions, and gave me good info. Nice person, great job, I feel I am in good hands (no pun intended) with this team.
Jessica takes all the time you need and seems to be truly concerned about you.
When I met with the Doctor, he answered all my questions and put me more at ease about my upcoming surgery. I'm extremely nervous about this surgery and Dr. Ruark assured me I'm in good hands and I do great. Like I said, I'm more at ease but I'm still nervous and anxious about the procedure and about the recovery..
After speaking with Dr. Ruark regarding the procedure of replacing my knee, I feel less apprehensive. He explained everything during my visit and answered all my questions.
My doctors are very nice and caring, and awesome. I would recommend them to my family members and friends.
Everyone was very pleasant, friendly, and helpful when answering my questions.
Dr. Bissell explained the x-ray in detail and also provided great guidance on how to manage my ankle injury for now.
Diagnosis confirmed and treatment determined to meet my schedule and new disability.
Computer systems were down and everythign took a very long time, and there was no communication to why. i waited over 60min to see the dr
Dr. Bissell was very familiar with my history. Treatment options were discussed and a decision made. I was able to have a \"virtual appointment\" within 2 days of my request and I did not have to drive to Bloomfield.
A true professional: very knowledgeable and very caring.
He explained in detail about my MRI we were looking at, explained about the surgery, gave me some other options if I wanted them.
The X-ray tech and Brian were both professional and caring in every way.
Disposition of the doctor was excellent.
Brian is very helpful with suggestions on how to treat my knee and hip problems.
Dr. Kruger's staff is welcoming and always helpful. I was greeted kindly and treated with respect.
My doctor is very straight forward and treats me with respect and cares about my wellbeing.
Dr. Wasserlauf spent the time necessary to answer all my questions.
Limited wait, friendly receptionist that checked me out & booked next appointment.
Provider was easy to talk to about options.
All staff was very friendly and was seen quickly.
Answered all questions and made recommendations that seemed appropriate to me.
Felt that the doctor and staff knew what they were doing.
I needed an appointment and I got one in a quick reasonable time. They were very nice and knowledgeable with my issue.
dr bissell and his PA are both very professional and knowledgeable, great experience each visit. they make you feel at ease.
Excellent doctor, ending process of knee surgery. Answered questions and gave future details to do and look forward to. Excellent Doctor all the way through, from first conversation till this appointment. I would and have highly recommended.
It was a very quick visit. Wish do it had spent more time going over what I should expect during recovery, what to look out for, etc.
The Doctor was understanding to my needs. thank you
Quick appointment. Felt comfortable with safety precautions.
Was told I was doing very well. \r\nProgress has been excellent.
Excellent organization and I have had nothing but outstanding treatment.
The staff was very efficient, respectful, polite, professional and smiled when answering questions. Dr. Kruger was very straight forward; somewhat overwhelming with his findings from x-rays taken in his office which was a blessing that I did not have to go elsewhere.
This is an interim stage in recovery, and things seem to be going well.
Jennifer was very attentive to my symptoms and offered several treatment options.
Complete presentation concerning my knee replacement prospect. On site rapid X-ray image.
Recommended MRI to further investigate.
Kristin was thorough and answered all of my questions. I received significant guidance.
Very personable and procedure was tolerable.
Pleasant, Knowledgeable Gentle Touch.
Explained in terms I could understand what my diagnosis was. Very attentive and caring.
Dr. Fantry and staff were excellent.
I did not feel rushed. The examination was thorough and the staff listened to my concerns, complaints and also answered any questions. My condition and my options were explained to me. The next steps were also explained to me.
Everyone was very friendly and helpful. Someone had called out sick the day I went in and yet, although hurried, the staff were still kind, friendly, and courteous to me and each other. You rarely see that in Doctor offices. Very impressed.
Staff was friendly and inviting even the COVID-19 pandemic. I saw the doctor very quickly and all the paperwork was easily accomplished.
Following my hand surgery, Dr. Berkowitz was very attentive and helpful explaining what I should expect for the healing process. He answered all my questions thoroughly.
Explained the surgery and gave me his email said I had questions email I did, he called me back!!
Dr. Fantry provided the second opinion I was seeking and essentially concurred that surgery is my only viable option. She went a step further and recommended a double fusion.
I always feel like they take the time to hear any concerns and then explain it so I understand the answer to my question.
expected to see the Dr. not a PA
They had my records and the PA was fairly thorough. I didn't give the highest rating because they were supposed to investigate insurance coverage, but haven't gotten back to me.
My foot problem was solved, Pain free now.
The PA listened to me, explained what treatment was needed for my problem. I did not feel rushed.
Dr. Kruger is very professional and one of the best doctors that I ever met. The personal office is great as well!
Dr. Bissell was very thorough in his evaluation and explained all my present options.
The overall experience was ok, the only thing that made it a little dissatisfied was that I really felt very rushed by Brian. I found this different from my past experiences seeing him.
Staff friendly. Didn't wait too long.
My problem was resolved. I don't have pain when walking.
I was satisfied until I came home and realized that although I wrote down on the intake paperwork that I was experiencing numbness in my leg, I was never asked about it. And because she was focused on my MRI and back X-ray results, and only questioned me about pain, I completely forgot to mention it. A couple of days later I was told by a physical therapist that I should see a spine doctor because I have a 'drop foot'... I told him I just went to a spine specialist and she never asked me about numbness in my legs--only pain. Now I need to return, however not sure if I should go back to this office or choose another doctor's office. Not happy.
Amanda was attentive and devised a plan with clear instructions. Your COVID-19 precautions were comforting.
COVID safe and easy, no waiting to see doctor, doctor was thorough and very detailed.
Always feel rushed during the appointment, and they always look at their watches. I know everything is different due to Covid, but she didn't even check my 4 incisions. Staff is nice though.
Dr. Bissell takes the time you need and always answers questions.
Alaina is a very sweet and professional provider.
Doctor listens and answers all your questions. Never feel rushed.
seem like the doctor was in a rushto get me out
Everyone was just so professional. They explained what was going take place. Didn't have a long wait time. Which I loved. Everyone was so helpful.
[Highly satisfied] Only because of the Dr. Scott Bissell!!! He understands our situation and explains the procedures and next steps very clearly. Recovery is going great.
Professional, friendly, punctual.
Kindness by everyone, professional attitude, friendly to all, not afraid to laugh. Great explanations as I went thru each part of the appointment.
There was fluid drawn off of my knee, what a relief.
No wait, friendly staff and Dr. Bissell is always willing to take time to be thorough and answer questions!
It was a post surgery visit for what happen it was totally unnecessary and I like the practice and the surgeon, second surgery with Dr Ruark
Very accurate performance. Very good and honest.
Dr. Bissell and Crystal are always very attentive to my needs. They genuinely care about my health! Dr. Bissell is always very thorough during my appointments, and has been very helpful in getting me back to health. Crystal has been amazing, she is extremely helpful, her level of communication with me is superior to that of some other medical providers I see.
Easy access, friendly office, on-time appointment, informative discussion with Dr. Fantry, and great support from Shana Major, the clinical coordinator.
They are very professional and knowledgeable. Made me feel confident in the discussion I made! Happy I was directed to that facility!
Everything was very safe and they followed the protocol well.
First visit still in pain, calling for a fallow up.
Fast and professional service.
[Highly satisfied] Because I felt comfortable with the doctor. He took time to explain why I was experiencing the discomfort and recommended therapy.
Everybody was very nice and helpful. Dr. Kruger was very straightforward and honest.
Staff were nice, pleasant and they were punctual, Doctor was very informative and very nice explained everything that was going to happen. The doctor showed me exactly what my issue was, we talked about options available to me, and we together settled on a remedy.
Proper distancing in the rest room enforced by chairs turned backwards, plexiglass at the desk, etc. Staff was courteous, professional, pleasant
All my questions that I had going into my visit were answered to my satisfaction.
The staff is so friendly and knowledgeable. They smile, and always make people feel comfortable.
[Highly satisfied] Because I was provided with details and understanding information about my injury.
My doctor was very attentive and understanding. He gave me advises that I take in considereation.
The office was clean, appointment was on time and everyone was very pleasant and helpful.
Joshua Miles is very kind and polite and sensitive. He really cares and talk to you not at you. This is what a patient needs. He really really cares! He wants his patients to know that he Invest his time in his feelings with each patient. And this is what impresses me the most with Joshua Miles. He really puts you at ease. He is a great person and I'm glad he's on my team!
Minimal wait time. Excellent care.
My appointment was at 4pm and the doctor saw me right away so no waiting was a big plus. My follow up went well and I attribute that to the right treatment I received at my 1st appointment. I have very high confidence in Dr. Berkowitz and am happy to have had a friend refer him to me which I will do the same.
I was taken right in, the staff is more than polite and concerned with your condition. Ms. Temple was very concerned over my previous treatment, she listened to my concerns from that treatment and discussed what we would do next, she set in place what would be needed to go forward and she made it happen. The next day I received a call to schedule my MRI and that's the fastest that ever happened. Great job! Thanks.
I did not have to wait long and everyone was so helpful and happy. [Single best thing is...] The good feeling you get when everyone around you is happy and helpful. [Single best thing is...] The good feeling you get when everyone around you is happy and helpful.
Great doctor & staff. [Single best thing is...] No pain!
The PA was very knowledgeable and caring.
She is an awesome doctor. Talked to me like a human and explains everything that is happening.
I did not have a long wait, stitches were removed, Doctor took his time, I did not feel rushed.
Process explained clearly, all questions answered to satisfaction
Fast and easy. Very professional and very efficient.
Dr. Bissell discusses things with me and I felt good with ideas and decisions.
The sincerity and respect that Dr. Katz gives me when I talk to him and ask my multitude of questions and concern. There is NO CONDESCENDING remarks or comments ever in any of his responses. He truly has empathy. Thank you!
Dr. Kruger has always been clear, concise and courteous at every office visit and with my surgery last year. This visit was no different. He has always treated me with the utmost respect and is also has a great sense of humor.
Brian Katz is extremely personable and kind. He really seems to have my best health interest in mind. Very comfortable talking with him about my knee issues. Very gentle administrating shots.
Doctor told me all went well with surgery, said what he did and lab results were negative.
Dr. Kruger and his staff are excellent, they pay tremendous detail to my needs.
Excellent COVID procedures. Dr. Fantry is wonderful. She is kind and patient and wants to help. She really changed my life with this surgery.
No wait at all. Got brought into room upon arrival.
[Highly satisfied with] The COVID-19 precautions. Cleanliness of the facility. Professionalism of the staff. Jessica's personality was great. She was attentive and asked appropriate questions. Thorough exam and detailed explanations. I've been experiencing back pain for a few years and although this was my first visit, I FINALLY feel like these providers will get to the bottom of the issue. [Single best thing is...] The exam. Jessica actually performed an exam as opposed to only listening to me describe my symptoms. This lead her to pinpoint the potential issue.
Dr. F was very nice. Was a quick visit. And I was scheduled to start PT.
Very pleasant comfortable office, friendly staff, and clean rooms. The way Dr. Berkowitz explained my problem with my wrist, he was very thorough and very easy and comfortable manor. I would recommend Dr. Berkowitz and staff to anyone.
He is the best orthopedic surgeon. I totally respect his advice.
Brian explained everything very well.
The office was well prepared for all the CDC guidelines. Alaina is very professional as well as personable. No waiting. Everything was very proficient. A great experience. Very efficient without being rushed. Everyone was very helpful and professional.
PA, female, took time with me and listened to all i had to say, and made me feel like my complaints were valid. I didn't feel rushed.
Meeting with Dr. Bissell--informative and caring, thoroughly answers your questions - excellent. [Single best thing is...] Good discussion about upcoming surgery and question responses.
Everyone was great and very professional.
Dr. Kruger sat and spent as much time, and then some, with me.
I'm always happy with my visit to the Bloomfield office.
Overall care is very good. [Single best thing is...] Concern and advice.
Impressed with Dr. Kruger's knowledge and professionalism.
Alaina, Dr. Kimmel's PA-C, listened, took x-rays, gave me options for treatment. She was also very pleasant and professional.
Quick and efficient and helpful.
Everyone was very nice yet professional. I was not sure who to see, since I had fallen on my right hand but felt as if not only did I injure my hand but was concerned about my right shoulder as I felt pain there also. The staff suggested I get the hand checked out and they would check the shoulder.
I thought that Dr. Ruark, did an amazing job describing to me exactly what my surgery and post surgery would be like. He and the staff are very easy to talk to and I'm confident that the surgery will be a success and that I will make a full recovery.
The check in process was fast and safe.
From the moment I walked in I was made to feel welcome. My wait time was less then 10 minuets. The receptionist was friendly and greeted me with a smile. Dr. Ruark was his usually happy self who took the time to listen and give excellent feedback.
The doctor is very easy to deal with, and I respect her diagnosis opinions and treatment plans....She thinks long range, not just for the moment. This is the best my leg has felt in several years.
Dry clean facility. Knowledgeable Staff. Doctor made me feel comfortable and addressed my problem and provided options for treatment.
Receptionist cordial. Appoint was on time. Doctor always explains everything and is very nice.
After an MRI, Dr Fantry did not mention that there was a stress fracture of the cuboid which was the reason for the pain. She only focused on the bump at her ankle. I had to call and find out if there were any limitations. I called 4 times before her assistant called me back. Still waiting on the prescription for the boot which has been greater than one week. Dr Fantry referred us to see Dr Silverstein. Dr S immediately commented on the stress fracture and feel that is she is having pain and immediately put my daughter in a boot with crutches. This is unacceptable that this was not addressed on our meeting.
Dr. B explained everything that will be done to my hand in surgery.
[Single best thing is...] His very easy conversation about my situation. He talked with me about my situation and informed me clearly about my injured knee. I learned I have arthritis in both knees. A condition brought on with age. He also suggested using medication, supplements, and surgery to relieve discomfort. I really liked his approach to talking with me.
All the staff were very friendly, as usual, and the appointment went smoothly.
My concerns were all addressed with complete professionalism and care. [Single best thing is...] Concern for my well being and kind encouragement for a good recovery.
Dr. Berkowitz listened, advised, progress noted - no surprises.
Because I had been in a wreck, she had another x-ray taken. I really like her.
Pleasant staff. Reasonable wait time. MRI results available for me to see and clearly explained. Dr. Bissel is very personable.
[Highly satisfied?] Yes, as always, Alaina is terrific, she is so caring. The office staff is always pleasant.
All staff and care providers were professional, friendly and competent.
Everyone seems to care about the patient and doing their jobs well with the patient in mind.
Staff excellent. Doctor attentive and thorough. [Single best thing is...] Doctor's knowledge.
Dr. Wasserlauf spent all the time necessary to help me understand my problem, including reviewing x-rays. He gave me a plan of how we were going to address my issue, one step at a time. He is a great doctor in every respect.
Dr. Wasserlauf was very attentive and interested in my opinion. He reviews the plan of care before I left so I was clear about where we are going from here.
He listens, answers questions, and provides options/alternative treatments. [Single best thing is...] It worked.
Dr. Kruger and his staff are patint, honest, and very professional. I am scheduled for surgery next week. All my questions were addresed satisfactorily.
First visit and follow up, Dr. didn't seem to care. Unless the answer is in a test, photo, his answer was to things differently. Never checked movement, never offered anti inflammation mods, nothing. Had no concern or compassion.
Everything looked great. Brian makes you feel at ease. Answered questions. Let me know I'm heading in the right direction.
Short time in waiting room. Stitch removal was a bit painful. Very pleasant x-ray tech and cast expert.
Dr. Bissell is very casual when dealing with me and my aftercare. Puts me at ease I would recommend him to anyone.
Kristin understands her patients and makes them feel very comfortable. [Single best thing is...] Little to no pain.
Dr. Bissell took the time to go over all of my concerns and I didn't feel at all like he trying to speed through my visit. I felt like he really listened to me.
I have always been treated with care and compassion, and everyone takes the time to answer any questions I may have. From the front desk to Crystal, Alaina and Dr. Kimmel they are always professional....and they laugh at my jokes. [Single best thing is...] Pain relief.
They were great. The office staff was very polite and helpful. No long wait. Brian was great at explaining things and got me in for an MRI the next morning and then set me up with a neurosurgeon. The practice doesn't deal with back surgeries so they went above and beyond for me. I would highly recommend them.
The doctor was very informative and treated my with dignity. I was explained everything so I could understand.
Staff was pleasant and able to explain and answer my questions. Also, I was not rushed.
Took x-rays all necessary areas, gave me diagnosis, and now leg is fine.
Safety protocols implemented. On time. Dr. Fantry was knowledgeable and personable. The aide/PA was super patient and helpful.
Very professional and compassionate, would highly recommend.
Safe and comfortable experience
Called regarding pain and they got me in the same day. Dr. Wasserlauf and staff were attentive and explained everything as we went along. The shot has helped with my discomfort.
All my questions and concerns were answered and explained. I never feel like I am being rushed out of the office and I'm always treated with respect.
They were very professional and liked the way I was treated and prompt with their appointments. It works, my knee was swollen for the 1st day as expected but placed ice pack over it and within two days I was feeling good with my knee. Thank you.
I have white coat syndrome and all of the staff treated me professionally and made me feel at ease.
All the way around, my entire experience from Dr. Berkowitz, his staff, St. Francis hospital, doctors, nurses & all the staff there - amazing. I appreciate that very much. The Rocky Hill staff is very friendly, professional & accommodating. Dr. Berkowitz is one of the best Doctors that I have ever been to. He listens, I don't feel rushed and so far my recovery is going well. I would highly recommend him. Thank you very much.
Shana is very good at what she does and is very helpful. She always is able to answer any concerns I have had.
[Single best thing is...] Kindness of the staff. The staff and the Doctor were extremely professional and made me feel much better about the procedure I was going to have to have.
I am very satisfied with the care I have received from CT Ortho & Dr. Fantry.
My doctor treatment was well accepted.
The front desk staff, the medical technicians and Dr. Fantry are just amazing!! They are always very pleasant, professional and friendly. I actually enjoy appointments in your office!
I met with Dr. Bissell. He said we were ready to proceed with the surgery. Paperwork was ready. It was explained to me and I was given time to read it before signing. The doctor answered questions and showed the model for the knee replacement. [Single best thing is...] Courtesy and thoroughness of all the staff.
Office is properly set up for COVID rules/regulations; x-ray tech was very friendly and helpful positioning me to proper set-up for x-ray. Dr. Ruark is great! Said the corrected knee is positioned correctly and showed me the x-ray. Told him about my occasional shaking of leg/legs and he talked about care not to fall re age, etc. Said yes, it is coming from my back; at this time no need to consult with Dr. Comey unless the problem gets worse. This was re-assuring. Dr. Ruark looks you in the eye when he talks with you.
Dr. Berkowitz is a very considerate and knowledgeable doctor. All that I needed.
Very pleased with the care given to me while I was there.
very straight to the point and in agreement
Kristin is always pleasant and caring.
Brian is great, explained everything to me in detail. Felt comfortable and not rushed! Almost painless.
Friendly, professional staff . No waiting. Detailed review of history of event, assessment, and plan. Held off on MRI till next appt. Very good communication to patient.
The office was well organized and on schedule. The doctor was up front and honest about his assessment of my MRI and referred me to another program, but was also empathetic and encouraging.
Kristin is beyond wonderful along with the entire staff.
All questions were answered as well advice to how to continue to maintain& strengthen the joints
She was prompt, knowledgeable, helped with my pain, gave good advice. My plantar fascitis pain seems to be diminishing.
All very professional people. Their goal is to make you better. Mission accomplished!
I felt she listened and was respectful. Very detailed and I will go to my follow-up appointment. I was sent to PT and have started PT.
Visit was very good. Had to repeat x-rays. [Single best thing is...] Being told I was ahead of my expected progress.
Because i was told that he can't do anything for me to help me with my pain in my arms, the way i was treated i feel was the best way to treat a patient.
Very Little wait. Professional care throughout.
Medical Assistants were very respectful and I kind of get part of the answer to what's going on with my knee. Now my next visit should be final conclusion, hopefully.
Alaina is pleasant, professional and helpful! Love when I get to see her. Simple procedure, done quickly and professionally.
Everything went as planned. Everyone attentive and efficient.
No waiting time. Dr. R is the best!
I was seen in a timely manner, Dr. Ruark sat and discussed my recovery and answered my questions, I did not feel rushed, I felt he cared about me. The office was clean and I did not feel uncomfortable being there with he Covid pandemic going on.
There's never a wait and the waiting room has never been crowded even before Covid, which is the sign of a well-run office. The staff is very friendly and always happy to see me. I can ask questions without feeling rushed. I've been to many medical offices, and seriously, this office is the very best!
Dr. Fantry and her assistant Shana are great to work with.
Yes, very satisfied. Alaina was great.
Jessica was very understanding about my pain. She was able to answer almost all of them. Jessica was outstanding. She went into detail about my symptoms and explained everything like a friend would explain things.
Everything went above and beyond my expectations. [Single best thing is...] Courtesy, waiting time was very easy, how everything was explaining to the level of my understanding
I love Kristin and Dr. Wasserlauf. They are really good at their job. You know you will always be treated with respect and kindness. And they are very honest. I didn't need my shoulder drained again and it's doing great.
Dr Fantry was kind, patient, funny, and listened well to my concerns and addressed each one to my satisfaction. I would highly recommend her.
Quick service for future surgery
Dr. Ruark is the best in the area.
Spent time explaining MRI results, treatments, etc.
Dr. W was thorough and professional and personable.
Great and caring staff, very understanding and easy to talk to, answered questions reasonably. My procedure went great, I was very satisfied with my surgeon.
Excellent staff, excellent service, courteous persons.
Brian Katz and staff took the time to hear what I was expressing. Brian was very helpful, he explained every detail of my x-rays, the possible procedures necessary to continue on this journey and overall kind. I am very pleased with my experience and left feeling informed and happy so that I could now make a proper decision about my health and wellbeing. From the front desk to x-rays to insurance staff to doctor: excellent service all the way.
P.A. was very nice and explained everything to me. He gave me a shot and never hurt me. Very good experience.
Amanda and the staff at Bloomfield were great.
Everyone was super friendly and helpful. I felt extremely comforted and at ease. I could see all the measures they were taking regarding COVID to keep patients safe.
Courteous staff. Time spent during appointment. Not a long wait to be seen. Cleanliness. [Single best thing is...] Thorough explanation of procedure to be done.
The care givers were efficient and friendly. Everything was explained well so that I was left with an assured feeling.
Alaina was patient and thorough. She diagnosed my hip with likely bursitis and administered a cortisone shot that has alleviated most of the pain and discomfort I had experienced! Great job!
Kind, knowledgeable, explains well. Caring.
Prudent approach to my shoulder issue. Listened well and took time evaluating my shoulder. Very professional!
Dr. Fantry was able to look at my MRI and tell me exactly what had to be done. When I asked how much improvement I could expect she looked right at me and gave me a number. She was honest, upfront & didn't try to sugar coat the problem. She also didn't try to force me or scare me into having surgery. I have complete trust in her abilities and my prognosis.
She answered everything I want to know and checked me out. Very professional.
I'm getting better. Everyone was so professional. I was in and out. The PA was wonderful. Thank you
I'm very please with the PA-C that was assigned to me. I like her spirit and energy.
All staff were pleasant and professional. Kristin was very engaging and thorough during my examination.
[Highly satisfied with] The staff.
Alaina was delightful and had a super "bedside manner". She asked all the right questions regarding my surgery and you should acknowledge her professionalism.
[Single best thing is...] A diagnosis and path to normalcy. A path to pain relief and a referral to a PT did get me pain relief.
Doctor was very polite and explained everything and had a wonderful personality which helps.
The doc is very respectful, explains in terms you understand, and makes sure you have no questions.
Doctor provided his expertise opinion.
Waiting time was very short, reception area was well prepared in addition to being very understanding.
Friendly and thorough. [Single best thing is...] Thorough and did not feel rushed.
She is a great PA-C and very professional.
PA Alaina is very nice. Deduced my problem was coming from my back not my knee. Michele is friendly and professional fitted me with knee brace.
Got examined and was in/out relatively quick. [Single best thing is...] On-site x-ray facility.
Professional informative and friendly. Made an appointment for next visit in timely manner.
I didn't have a very long wait in the waiting room until I was brought to the exam room. I also didn't wait long for the provider to see me. The staff was pleasant.
Dr. Fantry was very professional and concerned as well as cautious throughout my care with her.
Staff was pleasant, welcoming and helpful. Alaina was professional, explained what she was doing and was caring and competent.
Great, professional, and informative.
Kristin spent a lot of time answering the many questions I had. She has a great personality and made me feel very comfortable.
Dr. Kimmel took the time to answer all my questions and review the surgery with me.
Broken finger set with splint and cohesive bandage. Not sure how bone will heal.
Dr. Kruger is great! He explained my upcoming surgery and I feel very confident in him. He took his time with me and made sure I was comfortable which was very important to me.
Professional staff Timely Specific answers to questions
People are always pleasant and helpful. Having the Knee Gel shots given after Novocaine is a much better experience.
Everyone is kind and makes me feel welcome. Looking forward to the future. I'm struggling right now with the pain. Hope to find a happy spot soon.
Friendly , professional. My situation was clearly explained and what can help to improve it was provided.
They have always been professional and kind. I always felt comfortable even tho when i leave i know Im going to come out with double knee shots! I had a new dr because my usual one is out on maternity leave. Many blessings on her new addition! [Single best thing is...] The way they listen and how attentive they are to you.
Dr. Bissell is just the best!
Dr. Bissell was to the point. I'd been having pain that I thought involved my right hip. It turns out I have a slipped disc in my back hat I can fix with exercise. I am very relieved.
Office took safe and necessary precautions. Dr. Wasserlauf was generous with his time and explanation.
Everyone is always so helpful and pleasant. Office runs very smoothly and efficiently.
Excellent professional service and advice.
He detected my problem right away and started treatment.
Kristin did a thorough exam and answered all my questions. [Single best thing is...] Finally being able to have the surgery.
Don't like that they charge your appointment by the minute. I always feel rushed during the appointment, and they look at their watches. Because of that, I usually forget to ask questions, or don't always feel some of my questions aren't answered.
Provider and PA-C were very informative. I felt very comfortable and they answered all of my questions. Very knowledgeable and I feel I am in good hands.
Questions I asked were answered and explained.
She explained the procedures, answered my questions.
Professional atmosphere and staff. Pleasant interaction with doctor. He took time to explain everything and answer any questions.
Appreciated Jessica's thoroughness during the visit.
Jessica was friendly, pleasant, professional and very detailed in evaluation and providing background and answering questions! [Single best thing is...] Clarity by Jessica
The visit moved along in a timely manner. The M.A. that assisted me gave me all of the pre op information and explained it. The only glitch was that I asked for the pre op physical form to be faxed to my PCP and that was not done. It was a good thing that I had read it and could advise re: labs and EKG.
no waiting pleasant visit. answerd all my questions.
The virtual visit went well. Dr. Bissell was able to share XRAY information, I could understand him clearly, he took the time to answer all my questions. Still waiting for insurance authorization to proceed with treatment plan which is frustrating.
I was happy to know I didn't need surgery. I wish I had more info for the cause of my pain and the swelling. The Shauna and staff are great!
Both staff and facilities were top notch and I felt extremely comfortable and safe during my entire visit.
Happy that my surgery was successful.
Dr Fantry went out of her way to help me.
everything was very basically explained. Also good treatment plan.
Very kind, explained the options. No double talk. Suggested well thought plan of action.
Everything went smooth. Alaina took time to answer all my questions and provided a plan.
Prompt checkin Professional manners of both Michelle & Jessica
Dr. Ruark is very knowledgeable and friendly. Has great patient rapport.
Everything went well. Felt no pain with injection.
First of all, I got a good report which is always nice. Secondly it didn't take long at all. Fast and efficient.
The doctor was very detailed, he answered my questions and concerns in a way that I was able to understand. Very polite!!
There was little to no wait time. Dr. Kruger took the time to explain to me and to my siblings about the complicated surgery I was going to have. [Single best thing is...] I lived and the procedure (11 hours) was a success.
I couldn't walk without a lot of pain. I am now walking and I feel that's a real gift, thank you. I a moving more since the surgery so I have lost 10 pounds. Life is so much enjoyable.
Dr. Fantry was very thorough and helpful. She explained everything and even said she was going to ask her colleagues for their opinions on my upcoming surgery. She made me feel comfortable with my decision to get the surgery.
PA was very professional and explained procedure well.
Great follow up. Everything was explained and was not rushed.
I've always had the highest regard for the entire staff. After my visit today it remains the same.
Answered my questions and made sure I was ready to have case closed.
Straight talk to the point and a solution to my pain. I am pleased I made the choice to see this practice over others. [Single best thing is...] honesty and expedited visit. No waiting.
My first cast came out too tight. I went back for recasting.
Staff in the office very friendly and professional. [Single best thing is...] Information given to me on up coming surgery.
Good listener, options for treatment well explained. Physical therapy indicated and approved. X-ray tech great to.
Jessica was very knowledgeable and explained everything going on with my exam. After x-rays were read she explained the results and possible treatments. Finally know the problem and cause for my constant back pain. Also the treatments that should help alleviate the pain.
Dr. Bissell went over my MRI in great detail. We had discussed my injury prior and with all the information received I was able to make a confident decision on what the next step was. Dr. Bissell was very kind and understanding. He also treated me like a person, not just another surgery.
Very quick getting in and out and everyone is always very friendly. [Single best thing is...] Pain relief in left knee.
Dr. Bissell was very thorough, provided all the information I needed. Outlined all the options for treatment etc. going forward. He and all of all the staff were very courteous, answered all questions etc. [Single best thing is...] Finding out the exact cause of the pain, discomfort I was experiencing as well the active steps I can take to help manage the situation.
Check in was safe and quick. Office staff is always very pleasant.
[Highly satisfied with] Patient care.
Dr. Berkowitz is a cordial, gentle, informative doctor.
Highly satisfied. Front desk is well run. Waiting area very clean. Dr. Wasserlauf's PA Sheena is wonderful. She is welcoming, knowledgeable, and has great communication skills. I find Dr. Wasserlauf to be very present, I can see that he really listens to, and considers my contributions to any discussion concerning my health status. I love that Dr. Wasserlauf takes a compassionate, holistic approach when diagnosing, explaining prognosis, and weighing treatment plans. I feel confident in my choice of Dr. Wasserlauf as my shoulder orthopedic. [Single best thing is...] The great results.
Everyone was extremely nice from the office staff, x-Ray personnel and the PA for Dr. Kimmel. Dr. Kimmel has been my doctor previously for rotator surgery.
Everything went just as I expected. Stitches removed and my questions answered.
I have been seeing Doctor Jay Kimmel since 2007. I had an excellent experience with Doctor Kimmel and his team. I am so happy with all the care and treatment that I received from Doctor Kimmel and his team. His team is amazing from front desk people to nurses and his PA Alena. Thank you so much for the great care. The preop was excellent and well explained. The surgery went so well, I had no complications after the surgery. I was treated very well with nurses and doctors. I love the new surgery center.
Doctor seemed to know and understand my problem.
I didn't have to wait long, and the doctor answered all my questions.
Excellent experience. [Single best thing is...] The medical and office staff.
Dr. Fantry was very nice, she explained the issue I have, she was very patient with my questions. Her personality is awesome. Her knowledge is incredible.
The office staff were friendly & attentive. Dr. Fantry was extremely knowledgeable, helpful, attentive, forthright & friendly.
Was seen quickly. Front desk staff friendly. Dr. Ruark was extremely engaging and answered all my questions.
Great service & all of the staff was very friendly.
[Highly satisfied?] Yes. Dr. Bissell was thoughtful and caring in answering all my questions.
Well reason be Kristen was very professional and made me feel relaxed as much as I didn't want to she assured me that the shot will help with the pain and it was a good call as much as I don't like needles. No pain after the few days like she says.
I like her and is always nice when I go in and helps a lot, gives me things can do to help me.
Alaina always takes the time to go over things . Asks me how I feel what I think about my health. And makes suggestions. Very easy to talk to ask questions too. Said she would work with me on shots and what I wanted to do. Said when I'm ready to take the next step for surgery she would help me.
Meeting was fine but had to wait 1/2 hr before the doctor came in. [Single best thing is...] Explanation of the problem and possible options.
Short wait. Professional and courteous personnel.
Dr. Wasserlauf was attentive, thorough, polite and helpful. He took the time to clearly explain his diagnosis and treatment choices.
Dr. Bissell is so kind, makes you have faith things will get better.
Discussion about progress since surgery. My goals have been met. Will contact Dr. Bissell if needed.
Was seen by doctor in a reasonable amount of time. Friendly office personnel.
I was shown the x-ray before the surgery and after the surgery. Told I was progressing good and it could take up to a year to fully recover. Atmosphere by the doctor and the staff was pleasant and friendly.
Dr. Fantry was very thorough, explained what could be done and was very thorough. [Single best thing is...] How Dr. Fantry was extremely thorough and listened to what I said. I felt completely included in the process and decision making.
Dr. Katz shows his concern and answers all questions I may have.
Was able to see me on relatively short notice and had x-rays and diagnosis.
I was comfortable with my exam and all my questions were answered. I love Kristen and always feel that she listens.
Clean office. On time and friendly nurses.
Received good feedback from the doctor on course going forward. Due to my condition we were able to assess options via a remote meeting
My physician was pleasant and addresses my concerns. [Single best thing is...] My physician was straight and to the point.
Yes it was quick he really knew his stuff, cared about my situation took time to answer all my questions not like most doctors who want to get to the next patient. Very satisfied.
Jessica diagnosed my back pain and got me scheduled for an MRI within a few hours!!
What could be an extremely painful procedure with the doctor's aid, turned out to be less so. He also explained what a possible next step may be. [Single best thing is...] Less pain, more positivity.
Explains nicely before and after treatment. All staff professional, courteous and helpful.
Dr. Berkowitz explained everything. He was compassionate. I walked out of the office with much less pain.
Wonderful staff. Thorough exam and procedure by doctor.
Nice interactions with staff, very quick to sign in and get into exam room, doctor reviewed x-rays quickly, provided me with multiple options for next steps. [Single best thing is...] Quick x-ray and results.
Have had previous interaction with Dr. Wasserlauf and found him to be very thorough and very caring. Never hurries you along until you are completely satisfied and all your questions have been answered.
No waiting. Scheduled appointment was on track and information explained what was wrong and how we're going to proceed with the treatment. [Single best thing is...] that there is going to be no surgery, we can fix this with therapy and time.
My thoughts were listened to and respected, while sound medical advice was provided. That is the best possible outcome to me.
I'm very pleased with the way that Dr. Kruger and Jessica had taken care of my case. They both are very professionals and they make me feel that I'm in a good hands.
Surgery went very well, as did rehab. Very pleased. No pain.
She listened to what I said and took her time to explain everything.
Dr. Fantry is awesome, the staff is also great. I have enjoyed having them as the doctor and her assistants. I like how they have communicated as if you're a human being so you can understand what is being done.
Actually got to see and talk to a surgeon not a PA.
Staff was very professional. I was given options for my shoulder pain and chose cortisone shots which were very successful.
The PA was friendly and made me feel comfortable. [Single best thing is...] The injection was not painful at all.
The PA was very knowledgeable and careful. She explained what she was going to do. The Synvisc injection was painful. [Single best thing is...] No wait time and PA was very knowledgeable.
I was sent over from another orthopedic doctor to schedule a surgery.
Dr. Fantry is friendly, knowledgeable, and efficient. I was very satisfied.
Post-surgical visit was positive. Doctor answered all questions.
The office experience was very good. I felt safe.
Liked the staff including doctor. Thorough.
Dr. Kruger always takes the time needed with his patients.
The office staff was very organized, as well as friendly and professional. The check-in was timely, and the check-out went smoothly. The x-ray tech was compassionate and professional.
Everyone was very pleasant and organized.
Dr. Fantry is an excellent doctor. She is professional, informative and very pleasant. Gets right to the point and and doesn't waste a minute. I enjoy seeing her.