Dr. Kruger explained my test results and took time to discuss treatment options. I appreciate his candor in weighing pros and cons of each potential treatment.
Treated with respect, my issues were addressed, treatment was provided. Decreased pain.
I called and they fit me in a few days later. I had pain in left knee and a x-ray was taken, saw Dr. Katz he knew what my problem was and gave me a shot to help with pain. He gave me answers to my pain very quickly. I was in and out!!
Not fond of waiting 30 minutes in small office with a number of staff without masks. Alaina was professional but not able to give be a specific diagnosis from one X-ray
Over highly satisfied with the level of professionalism, courtesy and experience. I appreciate the straightforwardness of the doctor and medical team regarding my surgery.
Dr. Berkowitz and staff listened, gave me options, professional. Honored Covid concerns. This was a 2nd opinion visit and I didn't feel dismissed.
The medical staff were very respectful and helpful.
Dr. Fantry is amazing. She made me comfortable at the appointment and explained everything to me so I could understand and answered all my questions clearly and thoroughly. [Single best thing is...] Lessened pain.
Dr. Bissell seemed incredibly knowledgeable and straightforward.
Dr. B listened carefully to me and we both agreed surgery was the next step. He was kind and caring, and I trust him to repair my shoulder.
Brian was interested in my issues and answered every question. The provider showed he cared about my issue.
The visit was quick and the staff professional.
Explanations were clear and easily understandable.
Dr. Ruark is the best. Kelly was very professional.
He listened to me. [Single best thing is...] Referral to Specific Specialist outside of Advanced Orthopedics after going over MRI Images with me.
Everyone was professional, courteous, respectful given the virus. Dr. Fantry is fantastic both in personality and surgery skill. Thanks to her my knee is repaired.
There was no waiting time, pleasant staff, knowable staff, and all my questions were answered.
New experience thought went very well.
Especially during this time of COVID-19 the staff still made the patient a priority, even though new regulations were put in place. As well as the interaction being as though a pandemic wasn't really happening; even though we were wearing masks it still felt like a natural human way of going through an appointment.
I found the Dr very easy to talk to. The Dr seemed to understand just how much pain i've been in.
The entire staff and Dr Berkoeitz were caring and professional about my health issue. Clean facility and I felt safe with all the Covid-19 protocols implemented at the facility.
Dr Bissell and staff were personable, friendly and professional as well as on time. [Single best thing is...] Hearing Dr Bissell and Dr Krueger had conversed about my issues and what approaches to treatment to take.
Dr. Wasserlauf gave me clear explanations and expectations.
Dr. Ruark is great. Very interested and knowledgeable in his profession. He is fun, understanding, well rounded. Dr. Ruark's work is the best. [Single best thing is...] There is more than 1. If you're looking for physicality, my scar is vague, my hip is perfect.
Very much appreciated the safety measures due to COVID19. Front office staff and clinical coordinator were wonderful. Dr. Bissell listened to a few concerns of mine and put my mind ease. All my questions were answered, reviewed my current regimen. Happy with my progress and with Dr. Bissell. I am feeling better!
I felt he took the time to talk with me about my issues and take some action to alleviate the condition.
[Highly satisfied with] Care of medical staff and doctor. [Single best thing is...] Finally getting shoulder pain taken care of after almost a year of treatment, PT and injections.
Everyone was professional, equipped appropriately for social distancing and outgoing. Each aspect went smoothly and quickly.
You get in to see the doctor at your appointment time. The doctor is understanding of your needs.
The cast was removed. [Single best thing is...] I get to start walking.
It was a quick wait time. My questions were answered.
Brian is friendly and very knowledgeable. He asks the right questions and gives good answers
My dressing was bleeding. I got right in to be seen. Brian took off the dressing, cleaned the wound and redressed it, all the while reassuring me there was no problem.
On time. Pleasant staff. Attentive to my problem. Treatment worked.
Yes [satisfied], but wish they had the brace in stock. [Single best thing is...] Crystal and Dr. Bissell.
This visit set up my shoulder replacement.
Pleasant, on time, explains everything. My knee is feeling much better!
Because the Dr and his staff were very helpful and nice.
Procedure (Knee injection) was quick and easy. No issues. I got some immediate pain relief.
On time and very helpful and pleasant staff. Explained every aspect of procedures and therapy related. Very knowledgeable and easy to talk with. [Single best thing is...] Experience and ability to feel my pain.
[Highly satisfied] Because you were very helpful.
I loved that he was able to sit and talk to me while the stenographer was taking notes. I felt like he was giving me his full attention. I have been to other orthopedist and he by far did the most comprehensive evaluation.
Complete "virtual examination" and good suggestions for additional PT.
Dr. Kruger explained everything thoroughly to me.
Our telemed visit went very well. Dr. Kruger went over all my tests and explained the problem areas and what can be done to help me. Very satisfied with the process.
Dr Bissell is kind and a good listener.
Friendly and accommodating office staff and Dr. Berkowitz was very knowledgeable and personable. He didn't rush through the visit at all, in fact, he spent time talking with me about my issue, helped me to understand my problem, answered all my questions and was extremely patient, gentle and kind. I'm grateful to have found Dr. Berkowitz! [Single best thing is...] Some relief!
It was actually a zoom call. And the office made sure we had the necessary apps downloaded. They also made sure we stayed in contact, and they were right on time with the call.
Great service by a professional that listened and understood.
Dr. Bissell took the time to not only perform the treatment carefully but also answered my multiple questions thoroughly. The Treatment Works!
They brought me right in. Everyone I saw was very kind and patient with me as I discussed some concerns that I had which helped put me at ease. I did not get sick from the anesthesia which was my biggest fear.
All questions answered. Provider pleasant and caring.
Easy access, Dr. Ruark came in promptly and spent time to go over things with myself and my wife who was on the phone.
My conversation with Dr. Berkowitz went well.
Didn't have to wait long to be seen by Brian. He made me feel at ease even after I found out I needed a total shoulder replacement. I like that he showed me my x-ray and explained what we were looking at. I didn't feel rushed and he was very gentle when he gave me the cortisone injection. Was happy to see the precautions that were being done to protect us from Covid-19.
Everything went great. I like this better then going in the office
[Highly satisfied because of] courtesy and thoroughness of all staff.
Dr. Bissell is always on time, courteous, and very professional.
Provider was very informative and took time to answer all my questions.
The doctor informed me of how my knee should feel post one year surgery. He allowed me the time to share my experiences with my knee and explain any problems or pain I was having.
Brian Katz is an expert on giving the shots to my knee. Always satisfied to be treated by a friendly capable professional.
Short wait time and competent evaluation of injury follow up.
Virtual visit with Dr. Fantry was right on time, thorough, and professional. No waiting and very thorough explanation is health issue and options.
Asked for next steps for treatment of my condition and received useful alternatives and guidance.
Jessica was so kind and detailed. She is a great communicator and called before and after as a follow up. Her style is very pleasant and I enjoyed working with her greatly.
The doctor took the time to talk to me and figure out the real problem. He came up with 3 things for me to do in order to get more results and see any progress.
Dr. W gave me enough time to ask questions. Obviously an office visit is much easier but the virtual visit was the next best thing.
Well Ms. Overton was pretty straight forward explaining what's going on why I'm feeling discomfort in my shoulder after her exam and follow up to make sure I was doing well and setting goals and treatment plan.
Was able to explain what I was feeling and Dr. Fantry was able to see what I was talking about.
Dr. Fantry took her time explaining my options and even consulted with other doctors and had a tele conference with me at a later date to come up with multiple choices for treatment.
I came into the office and I was the only patient in there. Great social distancing! I was then brought into the examining room where Alaina assessed my problem, then off to x-ray my two shoulders. Alaina then came back into the room and talked to me again concerning my x-rays. She gave me a slip for physical therapy and I made an appointment for 3 months from that date. I felt very satisfied with the visit .
Doctor was clear on explaining upcoming surgery and answered all my questions. He put me at ease.
On time, the room was very clean.
Really good support. Great mobility.
He is the best Doctor a patient can have.
Dr. Wasserlauf took all the time needed to answer any and all my questions, offered suggestions for continuing my recovery, and left me with some encouraging thoughts.
Treated me right away. Nice people to work with.
Alaina answered many questions, provided information. Gave me options. Spent time going over things. Very pleasant, always is and spends time explaining things. [Single best thing is...] Time spent going over options.
Brian Katz is always very helpful. I trust his judgement. He showed me the x-ray picture and put my mind at ease. I've been seeing him for follow-ups after I had the surgery from Dr. Ruark. He's very knowledgeable. I trust both of their knowledge.
I would prefer to come in and see Dr. Kruger in person, however for my first virtual experience I was satisfied, considering the state of our country at this time.
Appropriate feedback/answers to questions.
Couldn't be more satisfied. Dr. Kruger and his team waste no time addressing my health and a proper healing plan for my recovery post-surgery.
Amanda gave me my feet back and I'm forever in her debt.
It has been three months since my shoulder dislocation accident. This was a follow up visit and my healing has progressed significantly.
Dr. Kruger and his staff have been fantastic throughout the entire process, including follow up calls after surgery from the PA's to see how I was doing. Dr. Kruger took the time during the video call to answer all my questions and was extremely personable.
[Highly satisfied] Because she's very professional in everything she does.
Dr. Ruark explains everything in a simple, easy to understand way. He is very reassuring and supportive as I heal from hip replacement surgery.
My first telemedicine appointment. Easy to use. Taylor was professional, as always, and all questions were answered.
Under the circumstances of the present situation everyone there was very pleasant and efficient.
Dr. Bissell is Kind and patient and always explains all of the options available.
Doctor was fabulous. Listened to all my concerns and explained my condition in laymen terms. Doctor was compassionate and patient.
Had doctor Bissell himself, what a relief. He drained my knee with a minimal amount of pain. Felt so much better immediately.
Good technique on Dr. Bissel's part makes the procedure less painful.
Short to the point, no long waiting.
Dr. Kruger was great helping me to understand my options and offering things I could do to help with my pain.
Complications from surgery limiting movement and healing.
Best one can expect with Covid climate.
Dr. Fantry and the staff have been amazing since my first visit a year ago after I broke my ankle. Kind and professional and I was seen 2 days after my accident.
My concern going into the appointment was whether I had to do surgery or getting an injection. She was very pleasant and kept me at ease. The aide that dealt with me was absolutely understanding, calm, pleasant, and courteous. I was very impressed with her friendly tone and professionalism.
Able to get an appointment on short notice. Boot allowed me to walk again for several days. Dr. Fantry communicated clearly with me and responded quickly to an email when my symptoms resolved after several days. [Single best thing is...] Timely appointment during coronavirus closures.
I got in and out fast and the office was very clean.
I like the time that gets spent with me during visits.
We made an appointment for my surgery in August 25th.
[Highly satisfied] Because Dr. Scott B and his staff are wonderful.
The staff and Dr. Wasserlauf are very passionate about their career path and come highly recommended.
I hadn't been seen in a little over a year for some thumb trigger finger symptoms. It was an old workers comp claim and the authorization for the visit was obtained by the office timely, my appointment was made within a week and I received another Cortisone injection which has improved my symptoms. The service was terrific especially considering it was during COVID-19 crisis.
[Highly satisfied because of] their professionalism and friendly service.
This visit with Alaina was via telehealth. It was a great experience. Alaina reviewed my Right Shoulder MRI and gave me the results. Also, we talked about the Left Shoulder. She really explain the conditions very well as usual. I am very happy and satisfied with my Doctor Jay Kimmel and his NU-PC Alaina. They are doing an excellent work taking care of me. Thank you.
I was satisfied because I enjoyed some relief from pain, though I was told that because the fluid behind my knee was in layers rather than a single pocket, the doctor was unable to aspirate any more than he did.
I completed my visit via telehealth and found my physician to still be compassionate and sympathetic to my needs.
Everyone was so nice and calm. It made me feel relaxed. Considering the situation. [Single best thing is...] Not having that grinding pain in my knee.
Quality care with genuine concern for my well being.
I was referred to your practice by Dr. Squire. I really like Alaina. She really listened to my concerns and explained my condition to me and was able to give me pain relief in my shoulder until I can see Dr. Kimbell. Alaina also took time and I did not feel rushed.
Dr. Fantry is amazing. Even doing tele health I felt her compassion for what she does. I have no more pain in my ankle and the over all inflammation is gone.
My 1st virtual visit with Dr. Bissell went very well. He addressed my concerns as a post-total knee replacement patient and answered all my questions.
I did not wait long, all bases were covered and treatment plan advised.
Prior to the actual 'visit', the staff was very clear with direction on what to do before the actual visit and on how to access the call. The call itself was clear without any hesitations or lag in voice or movement.
Dr Ruark is a very pleasant man and everything went smoothly.
Great staff. Dr. Kruger is awesome
[Highly satisfied] because everyone is great
Explanation of everything that was going to happen during visit: removal of cast, X-ray, removal of sutures. Answered all of my questions, reviewed my X-ray in detail, outlined healing and recovery for the next month, and refilled prescriptions. Went in with a traumatic leg injury. I was amazed at how quickly Dr. Fantry was able to schedule me for surgery and then repair my broken bones and ankle.
The doctor got me in with very short notice and everyone was very nice. [Single best thing is...] No pain and being able to walk a few hours later.
I found Dr. Berkowitz and all the staff to be pleasant and helpful. Dr. Berkowitz agreed to give me a shot for my finger.
Nice doctor, listened to me and offered a reasonable plan moving forward. The ladies at the frost desk are my kind of sassy. yazzzz.
Staff was very professional. I felt safe being treated during this pandemic.
Dr. Kruger was prompt and very thorough with the questions that he asked. He was also very frank, which is what I want from a medical professional.
Did a virtual visit due to the difficult times today, it was a follow-up with Dr. Kruger after surgery, all my questions were answered thoroughly and future instructions for my care were explained in detail, very satisfied.
Doctor was patient with questions, pleasant and explained herself well.
I left with a clear treatment plan and fully understood my current progress. Dr. Fantry also listened to my concerns and answered my questions with feedback I could understand.
I thought that I would have a hard time with the Telemedicine appointment. It was actually pretty easy.
Dr. Wasserlauf was very thorough. The staff is very helpful and friendly. Just an overall comfortable experience.
Dr. Ruark is the BEST! Explains everything and has a great personality-
Dr. Fantry Is an excellent surgeon she did a great job on my surgery. I was very happy my foot was going to finally be fixed.
Video appointment was an excellent option for me.
Seen in a timely manner. Nurse was very pleasant and had to take x-rays because the x-ray CD I brought was blank.
All questions answered in a kind, caring, thorough, friendly manner.
I got a positive appraisal for the progress I have made and an okay to engage in more activity.
Dr. Kruger is always honest about my condition no matter how hard the diagnosis is. He always is straight to the point and blunt. I highly respect him for his candor.
I think my expectations were high. I left feeling like that appointment was a waste of time.
This was my first experience with a telemedicine appointment. Dr. Bissell was very attentive, caring and encouraging.
Despite a tele-visit, it was thorough and productive.
From start to finish Dr. Fantry and staff were incredible. They have made me feel so comfortable being a nervous person. I couldn't be happier. From the woman that removed the stitches to the woman who put on my cast and of course Dr. Fantry ... a wonderful experience which could have not been so wonderful. [Single best thing is...] Dr. Fantry, she put my mind at ease throughout the whole process while keeping me informed about all the work on my ankle that was to be done. So so grateful.
Brian is well informed and very professional, I have as much faith in his ability as any doctor. He's always courteous and listens. I had fluid on the knee, and had to be drained.
Always cares that I am not in pain and comfortable. [Single best thing is...] Makes my pain lessen.
Answered all my questions and concerns. The telemedicine appointment worked quite well... almost like being there in person.
Dr. Bissell was on time, explained things well, including the next step in my post-op care, and answered all of my questions. [Single best thing is...] Dr. Bissell's bedside manner and calmness in explaining the surgery and post-op care.
Received clarification of recovery trajectory and answers to my questions.
PA Katz is great. I came to Advanced Ortho because I was a patient of Dr. Ruark's previously and am coming back for more surgery. PA Katz has been made available to me to speed the surgery process, guide me along, and attend to my pre-surgery needs. He really has a good patient interface manner. In spite of all the Covidmania going on, he is rock solid. I got my cortico-steroid injection and he explained that the surgery was being pushed back and explained the impact to me. Good dialogue with provider. Even the office staff is friendly and helpful.
The patient service was prompt and detailed.
Dr. Fantry is always pleasant and concerned about you and how you are progressing. She takes the time to address your concerns even if you are there for a follow-up and have a new concern.
Dr. Fantry is always pleasant, informative, and compassionate, when talking to me.
The young man has a reasonably good bedside manner which for my part goes a long way in servicing his patients. He explained and was to the point in a short amount of time.
Dr. Ruark is always friendly, explains everything in a way you can understand. He makes you feel at ease.
Due to the COVID-19 all staff wore masks and gloves and were very professional with making sure my safety and others were a priority. My exam was thorough with x-rays done and then she went over everything with me and listened to everything I said and I never felt rushed and was always courteous and professional. [Single best thing is...] Professionalism.
My questions were answered and personal protection protocols were followed.
Quick appointment time. Great staff. Dr. Fantry is excellent.
Attentive, clear, I can walk without pain.
Amanda is great, she makes the visit comfortable and easy. She's extremely friendly and caring. Amanda and her team made me feel better by showing they care.
Dr. Bissell always takes the time to answer my questions. Dr. Bissell did a great job on my shoulder. Though I'm not lifting yet the shoulder feels good, stiff and sore as one would expect but getting better daily.
Got checked in very fast even with the COVID checking etc. No waiting time in the Doctors office and this being my first meeting post-surgery I was told specifically the surgery issues, took out my stitches, gave me some exercises and a therapy group to see and I was on my way.
Dr. Bissell is very knowledgeable, personable and thorough!
[Highly satisfied] because Dr. Bissell really cares. He is a very caring doctor, not a lot left like him. [Single best thing is...] Did it on the phone instead of canceling.
This is the best office I have ever visited!! All doctors PA and staff are amazing. Everyone made me feel safe when I was really scared!! Thank you again
I was happy to hear that my x-rays looked fabulous and my fusion had healed! I was both happy and surprised that I could take off my splint and start using my hand! I am happy that the healing had taken place! I am hoping that with time I will be able to use my hand pain free!
I was having a lot of pain with my knee and really wasn't expecting an in person visit. But I did see Dr. Ruark the day after I called the office! Dr. Ruark said my knee was progressing fine. The next week it really was feeling much better and finally the swelling went down.
Everyone was professional and they treated me with respect.
Teleconference visit. My progress/rehab is coming along nicely
I had been seeing his PA Jessica, for all previous visits. This time it was a telemedicine visit with Dr Kruger.
Detailed information provided. [Single best thing is...] Overall caring and concern.
I am always highly satisfied with the Enfield staff and Dr. Kruegers professionalism.
Dr Kruger was very professional and compassionate. He was direct and didn't sugar coat the visit which I greatly appreciated. [Single best thing is...] Finding out the real reason for my neck pain.
Able to be seen earlier than my scheduled appointment as my dressing was uncomfortable. [Single best thing is...] Explanation of post op plan
Dr. Ruark was patient about answering my questions. I do like the Force system of providing pre-op exercises as well as those useful for each stage of post-op recovery.
She was very professional, explained the diagnosis clearly, and I left with a good understanding of the treatment plan and procedure. I made a quick recovery, the pain management was excellent, I didn't need narcotics after a week.
Got to see and discuss my condition with doctor.
Provider and staff were friendly and professional and made my post-op appointment easy.
The entire staff has been great to me before COVID-19 and amazing since. The adoption of telemedicine, availability for a non-urgent follow-up appointment, and clear regard for my input are just a few examples.
Dr. Ruark talked to me about what to expect next and how to care for knee. I'm looking forward to getting life back to normal. I'm at the exercise and ice stage.
Under the conditions and circumstances of virus, staff were completely protected and you felt comfortable as possible going in for surgery follow up. [Single best thing is...] Hearing that I was healing properly.
I like Dr. Katz, office staff is always nice and pleasant, Kelly is the best. [Single best thing is...] Took out staples.
This was a telemedicine appointment. Dr. Wasserlauf called a few days earlier with some concerns about MRI test results and he wanted me to get a CT scan. He had access to the completed scans and was helpful in his interpretation for me.
It was a virtual office visit. I had questions/concerns regarding my surgery 5 months ago. Dr. Kruger was patient and always listens to me then offers his solutions. It was life changing! I am walking, riding a bike, exercising.
Always satisfied with the professionalism from Alaina, administered injection. Pain and discomfort alleviated. Great care.
Dr. Bissell is extremely pleasant, very informative, and an excellent surgeon.
Prompt, painless, informative. [Single best thing is...] painless.
This was my FIRST telehealth appointment. It went well. Not sure telehealth is the answer for other Patient / MD interactions, but it worked well for this follow-up. [Single best thing is...] Efficient and effective. The doctor had a different take than the PA. I thought it was perceptive.
The doctor explained things very well and let me know what to expect. For the first time in months I had no pain in my knees.
Professional, informative, knowledgeable, attentive.
Brian Katz was super kind, friendly and super knowledgeable of what he does. This is not just this latest visit, but of all my visits for 3+ years now. He provided great suggestion on me new cortisone slow release medication and it working very well thus far.
Very professional. Jen was very caring compassionate. She relayed our symptoms to Dr Kruger in a timely fashion. Dr Kruger did not hesitate to see us during this pandemic. Perfect surgery, excellent work. Dr Kruger is not only a surgeon he is an artist
Excellent treatment from the doctors and staff. Good explanation of my treatment.
Friendly and to the point, got right to the point.
I received a detailed explanation of where I was in the treatment plan and what the expected outcomes would likely be with continued therapy. The option was also open for further assessment if my outcomes were less than desired.
All workers curious & helpful. [Single best thing is...] Relieved my pain.
Dr. Ruark took a lot of time with me which is very much appreciated. He is very nice and patient.
Were able to squeeze me in last minute which we really appreciated.
Visit was good. Nothing new happened, though.
Informative, honest, concerned physician. Dr. Kruger is pleasant but tells it like it is which fits my style. Dr. Kruger performed spine surgery on me several years ago. I continue to have confidence in his skill and judgement. Dr. Kruger is dedicated to the success of the procedure. His follow through with is patients is excellent.
Takes time to explain my options, pros and cons. Seems genuinely interested with my progress.
She answered all of my questions and presented all of future options to me. [Single best thing is...] Detailed explanations of all procedures.
Appointment on time. Pleasant surrounding. [Single best thing is...] On the mend. All aspects are working toward a full recovery.
waisted no time. I was in for a cortazone shot and out quickly. She was realy good about giving the shot to one who does not do well with needles. [Single best thing is...] She could relate with my fear of needles.
The PA took the time to explain everything to me in detailed. Excellent service!
Professional and caring staff with a genuine concern for my well being.
Easy in & out, not a long wait. [Single best thing is...] less urine incontinence.
Always on time for my appointments! [Single best thing is...] Straight toes!!!
Everyone was clean and friendly. I enjoyed my experience very much. [Single best thing is...] Since my surgery my pain is gone my hand, strength is back in my movement is no longer.
Brian is smart, professional and friendly. [Single best thing is...] I now know what is wrong.
Detailed of what needs to be done and what was the problem.
The entire office staff was friendly, polite & welcoming. Also, Ms. Overton really listened to me. [Single best thing is...] No pain in my left shoulder after the cortisone shot!!!!
Debbie, Dr Ruarke's medical assistant, is fantastic. She explained to me that the surgery is postponed and would get back to me as soon as the surgery center would allow the surgeries to start up. Dr Ruarke's bedside manner is fabulous. He took the time to tell me what to expect for the rotator cuff surgery. Due to the pandemic the surgery would be delayed. Debbie and Dr Ruarke are a fantastic suburb team.
He got to the point concerning my elbow pain and explained the length of time to heal. Did not want to waste my money on coming back every two weeks etc. made it my choice based on my comfort level.
satisfied with the results and doctors recommendations.
My visit was great! Even though I had to get a shot in my shoulder, I enjoyed a laugh with the PA's assistant. I truly dislike needles but when the assistant walked in with the medication, I gave her a look and asked if she was administering the shot. Her response was priceless and we laughed out loud!
Very professional and knowledgeable young man. I went to sit in my chair, but fell off on my left arm and hip. Xrays were taken of my arm, shoulder and hip and showed no broken bones. The xrays were explained to me and I was told to just continue the physical therapy that I was currently taking. Brian was very courteous and pleasant and told me to return if I had any future concerns.
Being a post op visit they realize your in pain and not driving yourself so they saw that I didn't wait, did my interview right away (corona info) Then the PA came removed the staples applied sterile-strips and I was on my way, perfect.. [Single best thing is...] The effort taken by the PA to not hurt you when removing the staples, my leg looked like a zipper!!
Explained every step and put me at ease. Made a stressful procedure effortless!! Dr. Bissell was great!!
Dr. Kruger is amazing. From the moment I met him a few months ago, he knew he could help me. So many people told me not to have surgery and to get another opinion. I trusted Dr. Kruger, and thanks to him, I can now walk and have my life back. During this last visit, the entire office handled precautions of the coronavirus perfectly. Again, Dr. Kruger gave me back my life. Thank you!
Very satisfied. So professional and nice.
Takes time to [tend to] my condition. [Single best thing is...] The pa/doctor were very attentive.
Dr. Kruger has been my surgeon for over 20 years and he has made me walk strong again! [Single best thing is...] The pain is GONE!! I love Doctor Kruger, Josh and the office and hospital staff especially Nurse Joan. I was able to go back to work!!
Discovered fracture after x-ray. Planned next procedure. [Single best thing is...] Discovered reason for pain.
I drove 45 minutes to the appointment. I had received paperwork from the neurologist that Dr. Kruger needed to see. He looked at it quickly and told me I should hear from somebody about a date for my CAT scan in a week. If I don't hear from somebody, call back I was probably forgotten. My appointment was on the 16th. I've called twice and left messages with Dr. Kruger's assistant named Jenn. She has not gotten back to me. Since I first contacted Dr. Kruger I have left 3 messages with Jenn and she has never gotten back to me. I came to this facility for a second opinion on surgery I had on my back and now I'm thinking I may have made a big mistake choosing this facility.
Jess explained he results of my MRIs but I'm still uncomfortable. What do I do now?
Dr. Bissell has committed to trying to get me better. He is extremely thorough, and my visits I always feel like he listens and cares.
Personable, thorough, presented options in chronological order, spoke to me in a deliberate, caring manner, responded to all my questions. [Single best thing is...] The prescription she suggested seems to be helping.
Patient in describing all details and options for a follow-up appointment that I needed when I originally [wasn't] his patient. [Single best thing is...] Knowledge.
They were concerned about the pain I was in and most of all concerned about me. [Single best thing is...] They recognize the problem and they have a solution.
The professionalism of the staff and the prompt visit. [Single best thing is...] The doctor's concerns about my shoulder.
Staff is amazing, super nice and always treat you like a person not just a number. [Single best thing is...] The doctor and PA are trying to fix this old man without surgery.
Excellent care and follow up. Still recovering.
Stitches removed. Told to be gentle with wrist for a month. [Single best thing is...] No surprises. Scarring minimal.
Besides being professional and answering my questions, Dr. Wasserlauf is very personable and I feel comfortable with his expertice :) [Single best thing is...] that I have a new knee
"Got the job done". Even though she was not able to handle complete procedure, she directed me to people who could get it done. Was very caring and very competent. When explained dire pain, was able to get appointment right away. Took x-rays and quickly was able to advise what to do. Referred to a podiatrist who evaluated situation which was collapsed bones in feet due to diabetes. Was then sent to another podiatrist who made cast of feet to fit for brace to hold existing problem in place til swelling went down. Then will fit for orthopedic special shoes. I would refer anyone to her.
Courteous, efficient, explained what was being done and how it would be done. In and out in 15 - 20 minutes.
Dr. Kruger and his staff were excellent. Wait time was perfect and I was taken right on time. [Single best thing is...] Dr. Kruger was candid and explained everything clearly.
I was assured that I would not need surgery and that therapy would be a better option for me as of now, and by doing my therapy it would strengthen my shoulders and arm. Did start off really well, but due to the nasty virus that's causing havoc my therapy has been put on hold for now, so I can't complete this part of the survey.
PA for Dr. Scott Bissell explained clearly to us what procedure our son would need. She further explained how long his post op would be, and what would be entailed. Dr. Bissell was extremely knowledgeable and compassionate. I felt extremely confident having him perform my sons procedure. Thank you.
Visit felt rushed. Didn't feel like my concerns were being heard.
Great doctor. [Single best thing is...] You can talk to him about your problem in detail
I was seen almost immediately. Everyone was cordial and pleasant. The X-Ray nurse is very kind and gentle. I received excellent care both in the hospital, in rehab and home PT. I am able to walk without pain.
great visit, explained everything, great staff
Clear and concise information. [Single best thing is...] My finger works again
Did not get far enough to get answers that would satisfy me. Was not too excited about her bedside manner...felt like she was demeaning.
She was pleasant, knowledgeable, answered all my questions, and very thorough. [Single best thing is...] She scheduled further tests
Prompt service with Jessica who listens very carefully to what I say. At my age, 70+, it is easy to feel as though though one is being patted on the head and sent on one's way. A thank you to Jessica for not doing that.
Very informative and answered questions that we had with patience and reassurance.
Kristin provided clear, straightforward information and answered my questions fully. [Single best thing is...] Reassurance about making progress.
Pleasant response to questions and wait time was minimal. [Single best thing is...] Office and nurses were attentive and gave good customer service. Waiting room was almost empty. Wait time minimal.
Taylor took the time to explain what my surgery included, what was done and how it was done.
My appointment was timely and pleasant. [Single best thing is...] I am in less pain and I have a good range of motion.
Front desk was very helpful. Taylor was on time, calm, and put my mind at ease.
I was seen promptly by a surgeon which was more than I expected from an urgent care visit. I was able to get a clear diagnosis and treatment plan.
General comments about entire visits with staff. Office and personnel have been great. This ranges from the receptionists, nursing staff, PAs and aides. Dr. Bissell was very forthcoming with his advice and recommendations as well as PA Katz and Kelly. I followed the staff's recommendation and the program that was prescribed and I am satisfied with the results.
Dr. Berkowitz took the time to explain the findings of my MRI & x-rays, as well as answer my questions. [Single best thing is...] The attention to detail Dr. Berkowitz afforded me.
Daryle is easy to speak with during the appointment about any issues concerning your treatment. Pain was minimum after surgery and for most part was not present.
Dr. Fantry took the time to answer all my questions in a way that I could understand. The staff is very good also. They took me to X-ray immediately and the X-rays were read immediately also. She also was just plain nice.
Everyone was helpful and had a wonderful caring attitude. Easy to understand diagnosis and treatment.
Shana, the x-ray person, and Dr. Fantry all showed concern and patience with me. The receptionist was very polite.
I put taking care of my procedure off because I am a stress ball. Now finally getting things done I met with Dr. Franti and not only did she make me feel super comfortable..she gave me all info and got the ball rolling and I couldn't be happier. [Single best thing is...] From start to finish, the women at the front desk, nurse Jackie and dr Frsnti. Kindness, patience, knowledge that's all I can say
Detailed level of care. Ease of in and out. [Single best thing is...] Time spent with me to listen and competent care I received.
I like that fact that he had a stenographer so he was able to give me total attention. Very comprehensive evaluation. [Single best thing is...] The evaluation and attention during the visit
The MD answered my questions and addressed my concerns. [Single best thing is...] Their attention
Dr W has been nothing but professional, thorough, and technically terrific.
Everyone was pleasant and kind. [Single best thing is...] I no longer needed the boot.
Relatively punctual and Dr. Kruger is a direct and non b.s guy.
Brian is polite and professional He provided me with a script for a medication which helped me greatly.
Listened to my concerns, and it was not a rushed visit.
I had been in pain for over 6 weeks and Dr. Bissell was able to identify the problem, offer potential treatments, and provide the initial treatment to help relieve the swelling and pain. His staff were friendly and very efficient. [Single best thing is...] The swelling started to rescind.
The visit was what I expected. Dr. Wasserlauf answered all of my questions satisfactorily.
I was highly satisfied because the time and patience that Dr. Berkowitz gives to me makes me feel so much better.
The PA was good, my concern is the process from the Dec 18 surgery, with 2x weekly PT still very tight
Brian Katz is very knowledgeable and has a wonderful, easy manner. Dr. Ruark is a super surgeon, with time to listen at bedside. They make a great team. B. Katz handled an unplanned complaint of mine with an X-ray and injection to ease discomfort in an arthritic knee.
Dr. Brett was clear as to his approach to fix my shoulder. [Single best thing is...] Dr Brett's approach to my injury.
Dr. Fantry was great! She fully explained the procedure and post-op care and answered all my questions. Shana was great too and assisted with all paperwork.
Dr. Bissell always handles my injuries or issues with patience and focus. I appreciate the communication regarding my health. Allowing me to participate in the process makes me feel like he is listening and understanding exactly what is happening. I trust Dr. Bissell completely with my recovery. [Single best thing is...] Dr. Bissell's willingness to try to figure out exactly what is happening. I feel like he can think outside the box. His experience treating athletes makes me feel like he is working on getting me back to activities, not just the quickest solution.
Respectful, caring, very descriptive information, listen well and treated with care. [Single best thing is...] The care she provided me during the rx was excellent
She was good about dealing with someone who has a fear of needles.
Answered all questions and took time to explain what was going to happen during operation and after.
I was able to get an answer about why I was having such knee pain.
The information given and general experience with the Physician was excellent.
Dr. Kruger listened to my concerns and answered all my questions. Explained procedure fully to my understanding. [Single best thing is] that the surgery will hopefully be able to correct the problem.
Dr. Fantry was extremely knowledgeable and professional. From a patient standpoint, it would be very helpful to get more information regarding our procedures, even if it's step-by-step.
Was seen at scheduled time. Staff was friendly.
[Highly satisfied with the] thorough explanation of procedure that occurred and follow up for it.
The office staff was friendly and accommodating. Taylor was thorough and clear. [Single best thing is] understanding next steps.
My back problem continues, pain unbearable at times.
Dr. Bissell gave clear explanations, answers all questions, takes time with patient, and has a caring attitude.
Dr. Bissell was reassuring and did a great job explaining my situation in a digestible manner. I left our appointment more informed and educated on what I was experiencing and have since taken the appropriate steps towards recovery. Everybody involved in my experience at Advanced Orthopedics has been knowledgeable, professional, and kind. Thank you for the outstanding treatment!
Alaina was great! She was very thorough in her exam, explained everything that was going on with my knee, and gave multiple options on different braces and excersizes I could do!
Dr. Wasserlauf was very kind and thoroughly explained my issues and options for treatment. The entire staff was courteous and professional. It was a consultation. I was pleased with the clarity of the explanation I received.
Went in and doctor removed staples with very little pain.
Very nice and professional treatment. Well equipped and precise procedure for cortisone injection.
Brian Katz was very pleasant and encouraging
Very professional, very friendly. Everything [was] very timely. Got me in very fast. [It] was a very nice visit. Once again, my wife was with me. We loved everything about the visit. Everybody was very pleasant and very professional. Dr. Kruger seems fantastic.
Dr. Wasserlauf explained everything very clearly and I appreciated the details he provided. However, after I left I didn't remember everything and would have appreciated more of those details provided in the notes.
Clean facility, clear and precise instructions, not a long wait.
Seen on time and attention paid by all.
Wait time was minimal for X-Ray and being seen. I could hardly walk when I got to the office after 24 hours of ice and Advil pain level was 2. Not sure it is sprain knee still clicks on the outside being careful on stairs. PT tomorrow.
The staff is very friendly and professional.
Appointment was on time and staff was professional and helpful. [Single best thing is the] efficiency and professionalism.
Everything ran on time and [the staff was] professional.
They were friendly and seemed to have solved the problem.
Great service and very professional. Got me back on the road to recovery and walking sooner than later.
Everything was taken care of perfectly.
I am highly satisfied with my experience because my appointment was all about my pain level and why this occurred and what can be done to eliminated my pain level. The single best thing about my treatment result, the shot that would be administered to the hip area it can relieve the source of pain asap.
Kristen took the time to explain what was going on, and reviewed the treatment options. She truly cares about my outcome. [Single best thing is...] The education provided by Kristen
Everyone is always friendly and very helpful. I feel I am treated like a person not a number. [Single best thing is...] That the pain is resolved
I arrived for my appointment about 20 minutes early. I was ready for a long wait to get to be seen. I was only there for a Cortizone shot in my shoulder. I did not wait more than five minutes before I was called into an examining room. I was in and out within 10 minutes. I find it very unusual not to have to wait to be seen by doctors in this area. My experience with Advanced Orthopedics has always been highly satisfactory. [Single best thing is...] The procedure was quick and almost painless.
Dr. Bissell took time, answered questions, and gave clear explanations.
She was competent and pleasant to deal with.
Dr. Bissell answered all of my questions, gave me his honest opinion about the questions I had and helped me make a decision about shoulder surgery. [Single best thing is...] Finding out that I can have surgery to finally fix my shoulder.
No definitive treatment plan for my broken ankle 3 calls and an email later still a vague treatment plan.
Post op visit. Provider was on time. All employees that I had contact with were professional. [Single best thing is...] Compassion of providers.
People there are very friendly and helpful. Jay Kimmels and PA Alena were very professional answers all questions and are careing. [Single best thing is...] Less pain so far. Still healing
Was able to been seen very quickly and X-ray on sight! Taylor knew her stuff and made me feel confident in the recommended treatment path! [Single best thing is...] Full treatment in one site in a timely manner
I had my 6 month post op appointment last week. Dr Wasserlauf was not happy with my ROM And strength. He ordered a MRI for me and that is why I was there today to discuss what they saw. We really didn't determine if I need surgery again or just keep doing Pt.
Dr. Berkowitz is always eager to answer any questions I may have.
Very professional, friendly, and helpful. Dr. Fantry did a great job on my hip. Slowly, but surely making progress!
Brian explained my situation carefully and kindly.
Dr Fantry did not keep me waiting as she promptly examined me . [Single best thing is...] Lateral pain removed , as promised
Dr Fantry is a love to talk to. She is the real deal and I feel very comfortable talking to her. Dr Fantry really listens to your concerns and gives you the best treatment plan.
Great care provided. Dr fantry has excellent bedside manner. [Single best thing is...] Pain being addressed
Dr. Fantry is extremely patient and understanding. Takes the time to listen and understand your concerns, as well explains each step of the process to recovery. Always willing to answer questions! I would recommend her to anyone!
She checked my surgical finger carefully. I had stitches taken out, the day before, and had an issue with oozing where repositioned skin and nail meet. She cleaned it up, checked all along the incision, replaced steri strips and bandaged where it oozed. Marci also was very pleasant.
No problems, brought in on time, did stay immediately then right on to cortisone shot.
The care and concern shown to me was very friendly and professional. [Single best thing is...] Jessica's willingness to get me pain free.
[Highly satisfied because of] because I had my questions answered in a way I understood.
I was seen on time and everyone was very nice.
I went in there knowing what I need and it was addressed professionally
All staff was pleasant. My cortisone shot helped sooo much!
I need an Injection Under my knee cap. I was Previously there three times to have it drained until the doctor could look at it. During my visit the doctor looked at my knee we discussed the injection I needed, He said it would take a week for the insurance company to approve the medication for my knee. The PT ask him if he was going to drain it he said no I will drain it when I can check the medicine. That's fine But I have been waiting for them to call me back for appointment exactly 2 weeks today. I don't know what's going on but I am very not happy I need my leg taken care of ASAP.
Efficient, to the point, caring. The doctor listened to my concerns.
Is always very nice and professional, also she is very knowledgeable about the issues you're having.
Dr. Ruark made me feel comfortable with his caring and knowledgeable demeanor. I am in the early stages for a hip replacement and he answered all my questions in a relaxed and unhurried manner.
Friendly service; efficient. Can walk a lot better
Dr. Fantry listens. Her feedback is personal, not an 'answer in the box'. Her MA, Shayna, also provides prompt and accurate feedback. The process has been smooth! 3 months out from plantar fasciitis surgery (foot and calf) and Dr. Fantry cleared me to ski this week with parameters. She hit the nail on the head in what I can and can't accomplish without pain. I so appreciate being a patient and not a statistic [Single best thing is...] The recovery was as predicted. When I've hit a bump in the road, Dr Fantry has helped me get over it. When unpredicted issues occurred, she was on top of addressing them. Her office is always available with answers and solutions.
The doctor was very informative and made me feel comfortable.
[Michael was] very thorough. [Single best thing is...] Went over EMG test.
The staff was very knowledgeable. [Single best thing is...] the thoroughness of the PA and her knowledge.
Office was able to see me within a day of my call, addressed my needs, and gave me options for care.
My wrist was broken, still recovering from it. The staff was very nice. They could see I was very upset with my progress and were very supportive and encouraging.
Time, comfort, and care explained to be understood. [Single best thing is...] professionalism.
Great, fast service. [Joshua was] very informative and did not push physical therapy.
[My appointment was] on time. All questions [were] answered. Everyone involved from the front desk staff through the entire appointment [were] courteous and kind. [Single best thing is the...] kind, courteous, and extremely knowledgeable [staff].
I love the fact that there is an ortho urgent care. So helpful and convenient. Was seen quickly and set up follow up appointment. [Single best thing is...] The fact that I didn't have to go to an ER and was seen by an ortho specialist.
Service was great. The receptionist and PA were very personable and attentive. I'm petrified of needles and had a cortisone shot. They did everything to make me comfortable. I don't think the cortisone was as effective as I had hoped, but they made sure I was comfortable enough to get the shot.
After being diagnosed with 'Tennis Elbow' I was given a Bandit Arm Brace. I received a bill for $125.00 for the Bandit. However, the very same brace is available on Amazon for $18-25, This is OUTRAGEOUS.
Brian is quite a nice man. Shot was painless and effective.
Very informative and answered all my questions
Short wait, excellent care. Thorough and knowledgeable staff. Positive attitudes!
First we waited 50 minutes for the doctor with no updates as to when he might be available. Then he came into the room, and proceeded to put the appointment on me. He offered me no information and asked what I wanted to do. I was there to find out results of an EMG and to understand what my options were. When I left I didn't know the results of the test and he told me he wasn't the hand guy and I had to see another doctor in the office. I don't understand why I was scheduled to see Dr. Wasserlauf for bi-lateral carpal tunnel if he couldn't do anything about it. The appointment lasted 5 minutes and was a waste of time. I will not be returning to Advance Orthopedics.
Pleasant staff, Felice the MA who helped me is the BEST - love when I get to see her - we have enjoyed her care and concern over the past 10+ years. She is so helpful and we are grateful for her being at this office.
She was very compassionate and new exactly what I was trying to say and she took the time with me and didn't rush me along.
Everyone is very personable, caring and confident which all made me feel very comfortable.
I was released to go back to work, I wasn't looking forward to it but, I guess it was time to get back. [Single best thing is...] The surgery, I thought that I would be in a lot of pain after and I wasn't. It went well.
Found x-rays to be easier than my last experience 8 years ago when I had to walk up steps to take the x-ray. Very attentive staff and Dr. Fantry was excellent. The x-rays were so much simpler than 8 years ago. Doctor was more personal.
All staff were friendly and concerned about my care. Dr Fantry answered my questions and made me feel comfortable. She had a professional, but warm demeanor. [Single best thing is...] My pain was reduced!
Appreciated the very thoughtful and comprehensive second opinion on my shoulder. Gained insight into treatment options and came away with a solid plan going forward.
Dr. Bissell was honest and caring. Mostly, I was happy to finally get real answers about the pain in my shoulder that I've been dealing with for years. Dr. Bissell suggested a cortisone shot (OUCH) postponing possible surgery.
I had an excellent experience. [Single best thing is...] Dr. Fantry and her staff.
[Single best thing is...] The fluid draining relieved some of the discomfort. She provided information about the condition, including possible next steps. The draining of fluids from the knee was conducted as expected.
Office lost x-rays that I had brought in. This does not increase confidence in the practice. I like Dr. Bissell. Who lost the x-rays?
Dr. Wasserlauf and his team were excellent. Patient, open to answer questions I had.
All the staff was very friendly and patient.
Dr. Kruger is knowledgable. I know he's a great surgeon and I trust him. Dr. Kruger stated it was not a back issue. It was a hip issue and [Dr. Kruger] referred me to a colleague to continue towards treatment.
I had an x-ray that Brian Katz said showed a lucency, so he sent me for an MRI and told me he wanted me to follow up with the arm specialist in the practice. The arm specialist doesn't take my insurance and no one scheduled a follow up for me to get my MRI results. I called yesterday to get my MRI results and am still awaiting a call back...
I greatly appreciate Dr. Ruark's candor and professionalism in the whole experience I have had with my knee replacement. Definitely gives you the confidence and respect you need, which relaxes you through your experience. [Single best thing is...] Dr Ruark telling me everything went good and I can push myself to get full range of motion. Which I have
The caring professionalism of the entire office is terrific. Even with a bit of a post surgery ache, I was pleased with the lack of the initial bone spur, arthritis ache. Terrific job.
Love your x ray staff they are awesome. Always so friendly!!
Service, personality. Professionalism, and communication skills are amazing
Examination was prompt and provider was thorough.
Additional follow up required and more time off.
Very thorough with telling me about the procedure that was done. [Single best thing is...] Able to walk now.
I feel some of my concerns were basically brushed off. I was told 'you will just have to deal with it'.
Dr. Wasserlauf has great "bedside manner," really listens, is thoughtful.
[Single best thing is...] Dr. Bissell. Smooth, efficient from making appointment through visit. Nice facility.
Kristen really helped relifed the pain in my knee. The combination of shots, physical therapy and short term meds were a good perscription.
Professional, knowledgeable treatment.
Excellent experience as usual. Alaina did an excellent work to assess my condition and send me for more testing.
My knee feels worse than it has in the last 10 years. I'm in constant pain now, Brian at giving me a shot of cortisone which I don't know what it did but it does not feel better it feels worse than when I walked in the door.
[Single best thing is...] The surgery that Doctor Wasserlauf performed exceeded my expectations. He is truly an incredible surgeon, I feel very fortunate to have him as my Doctor. As usual, the level of care and attention is incredible. All the staff and of course the Doctor himself have done everything to ensure my health and recovery are being taken care of every step of the way and continue to do so.
[Single best thing is...] Shown the best course of action to fix myself for the rest of my life. Never a long wait to get brought back to a room, everyone is helpful and cheerful. And the doctors are great. Straight forward and to the point but done nicely
[Single best thing is...] Working on getting better. Dr Bissel is a real good Dr. Spends time to explain things
Jessica was extremely thorough and easy to talk to.
Jessica is very Easy to talk to.. She is very pleasant and answered all my questions...Very professional.. I got the answers I went there for..
I feel so much better. Much less pain.
Detailed explanations to our questions.
Was taken in on time. Not a long wait for doctor to come in exam room.
Attentive, answers questions, prompt.
Dr. Rurak is very attentive to my needs. [Single best thing is...] Timely manner I was seen.
I was checked for my symptoms and given the treatment.
Dr. Kruger listened to my concerns. This visit was a follow-up from my initial visit with Jessica. I had X-Rays and an MRI which were reviewed by Dr. Kruger and discussed with me. He offered the options, gave me the pros and cons of each. He requested a CT scan and a return appointment in three weeks to determine the course of treatment going forward. Dr. Kruger is a straight shooter which is my style. I'm not one for sugar coating reality. I want competence, experience, and dedication to his work. I am a repeat patient of Dr. Kruger and would highly recommend him. The single best thing about my treatment is Dr. Kruger's honesty with patients.
From pre-op consultation to the recent post op visit the doctors, PA's and staff have been informative and helpful.
Jessica Temple is awesome! She is careful, thorough, and compassionate. [Single best thing is...] Jessica's knowledge of my condition.
Thorough and understanding. X-rays on the premises.
I thought Jessica was very pleasant,thorough, informative,concerned,and helpful. [Single best thing is...] Being informed about what actually was going on with me and my options for treatment.
I was called into a room early & Alaina was very understanding of my knee pain. I was in & out quickly & got a cortisone shot too.
Dr Fantry provides excellent care. She explains things in an easy to understand manner.
Loved the facility, and Dr. Fantry is simply awesome. [Single best thing is...] Flexibility/staff is so accommodating.
Dr Wasserlauf is genuinely concerned for my well being he listens and provides positive feedback. Extremely happy with him. I am more active. Mobility is back I got my life back. TKR so worth it.
Dr. Kruger explained the situation thoroughly and made me feel comfortable with the plan and what to expect going forward.
Dr Fantry and her staff were excellent. Very friendly, through, informative and to the point. I would recommend.
My foot still hurts and it is burning and no one knows why. This is dividing me crazy if Dr's don't know what am i going to do be in pain fir the rest of my life and with a limp. I never had that is not excepted.
Made a plan; haven't acted on it. Insufficient pain management.
Listened, consulted the X-ray, answered my questions, examined the neck and response of hands and arms. Suggested some pain relief remedies sent referrals
Dr. Fantry is very informative and a great surgeon.
[Single best thing is...] The explanation and knowledge of the professional, because my PA explained things throughout.
The doctor answered all of my questions. I also saw Kristen Overton for a hip problem...also very satisfied with this visit.
Discussed and agreed surgery would be recommended upon review of MRI results.
[Single best thing is...] Mr. Katz and Dr. Ruark put me at ease. They made me feel that I was in good hands. Dr. Ruark was very informative and laid back. He answered all my questions and let me know what to expect.
Felt rushed and she only looked at one aspect of my problem.
Thoroughly covered my mri results, easy to understand. Described various treatment options. Wasn't rushed, pleasant experience
[Single best thing is...] I am walking! On time, professional.
My visit was with Josh Miles was extremely helpful regarding our discussion of my back and leg issues relating to my diagnosis of Spondylolisthesis, and his thorough analysis of my most recent MRI along with the X-rays that were taken during visit. His thoughtful and thorough responses to my questions and his calm demeanor throughout the session was highly impressive. He was also quite helpful in reviewing all the options that I might wish to consider as next steps in addressing my chronic back condition. Josh is genuine assist within your organization.
Must get a second opinion. Dr Fantry does not want to take proactive treatment. I have seen Dr Kimmel, Alaina pc, and Dr Wasserlauf. Very satisfied with them.
Very Prompt. Dr. Kruger listened to my concerns, asked questions to assess my concerns and reassured me that "don't worry 'bout a thing cause every little thing is gonna be alright".
I like the interaction with Dr. Ruark. [Single best thing is...] He gave me a shoe insert to try.
Because she listened to me and helped by recommending a cortisone shot which I needed. The cortisone shot has alleviated a great deal of the pain.
Alaina is great. She is is knowledgeable of all aspects of my case. She explains everything about my injury & answers all my questions.
Dr. Bissell was great, he ordered an MRI for my shoulder . At my follow up appointment he explained what the Image showed in great detail. He was very patient and willing to answer all of my questions. When my appointment was over I felt very confident about the decision I made concerning my shoulder. Dr. Bissell was very friendly and professional. I have recommended him to two people.
[Single best thing is...] I did not need surgery! Short wait in the waiting room, friendly staff and knowledgeable PA
[Single best thing is...] Surgery went well and little discomfort. Got a good report and was dismissed.
I like the frankness with which Dr. Fantry gives information. I feel truly and thoroughly informed.
Kristen is a great communicator and listener. I value her knowledge and 'bedside manner'.
The Dr. Listened to what I had to say about the chronic condition of my ankle. We both came to a consensus to what would be the best treatment and the least invasive. I'm glad to say my ankle has improved greatly!
The appointment was on time. Dr. Roake was extremely knowledgeable making this visit as exceptional as the others. He is the best no question about it.
The nurses who originally brought me in from the waiting room had the wrong person. There was another Susan and they had the wrong chart. The PA exam went very well. [Single best thing is...] Kristen Overton's examination, evaluation, and prescription to start PT for my shoulder injury.
Speed of getting into the office, great staff and straightforward explanation of what was happening.
Dr. Fantry is amazing. She makes things easy to understand. I have soooooo much less pain with the hardware removed. I wish I had made this decision years ago.
The single best was that Dr Fantry really took fast action when she thought there was an issue with my recovery and I am beyond thankful.. Dr Fantry has been amazing, she really truly cares for her patients.. Shana also is the best if I email her she gets right back to me, she also takes out stitches like a PRO, I had no pain at all when she removed them...
The provider was pleasant and took the time to listen to my questions and concerns, offering a choice of treatment options, taking into consideration my personal preferences and previous history.
All my concerns were answered, my condition was explained to me thoroughly and treatment was offered and administered. [Single best thing is...] Given an option to try a procedure before being offered surgery as an only result.
Jessica was excellent. She really listened and was able to provide a diagnosis and a treatment path. [Single best thing is...] Having someone really listen and explain things.
Very patient and kind. Great healing process.
The doctor told me exactly what to expect from the surgery. All the staff was friendly and knowledgeable.
We like the practice and everything just went well. Reasonable path back to full strength.
On time, friendly staff. Left feeling questions were answered. [Single best thing is...] Efficiency and teamwork.
The timing was efficient, the follow on information was explained well. The stitch removal went smoothly.
Very efficient. No wait. Painless procedure. Very effective. Knee felt better from the start.
Dr. Fantry and the staff are really nice people.
I was able to get answers to questions I had about my surgery as there was additional damage to my shoulder discovered during the actual surgery.
Took me right away. Explained the procedure. Well executed treatment. PA was very thorough and professional. Nurse was great as well. [Single best thing is...] It worked. Relieved some of the pain.
Dr Ruark was very professional and courteous and made me feel confident that he would resolve my knee pain issues. [Single best thing is...] That Dr Ruark took the time to listen to me talk about my issues with me knee.
Handled quickly. Everything explained. Very satisfied.
PA was pleasant, informative, and responsive to my questions.
[Single best thing is...] compassion of the doctor. didn't have to wait long. Doctor was nice
[Single best thing is...] Having being treated by a patient, understanding provider. Brian sat with me and reviewed my MRI image with me. He explained in detail what I had going on with my shoulder. Explained the best plan for treating my problem. He made me feel that I was finally was going to get relief with my on going problem.
Doctor was running late (30+ minutes). At some point she comes in the door and said to me that she wasn't supposed to be there and left. Came back a while later. She showed the xrays to me and told me that I have arthritis in my feet. I could get injections if pain is terrible, but she wouldn't recommend surgery. i don't think she even touched my feet, to perhaps find out where else there may be pain. So, I left there with the same info I came in with. Arthritis in my feet.
My progress after rotator cuff surgery has not been the best. After no improvement from a cortisone shot, I had an MRI. Dr. Bissell reviewed the results and there does not seem to be a problem with the surgery. However, there is a problem as I cannot move my arm with the ability I had pre-surgery. And, it is not getting better. To continue with PT, Chiropractic treatments, and massage, as I have been doing for the past 3 months, does not seem to be the answer. So I am not only discouraged, but afraid. One chiropractor said I had a frozen shoulder ( interior cap?) that may be painful to correct, if it can be corrected as all. Another PT said possibly a bone spur. Relief from massage is helpful, but temporary. Perhaps a surgeon only takes care of the surgery, but then, who is responsible for my healing? PT. Chiropractors, Massage therapists and the surgeon should be on the same page, and that is clearly not the case.
Questions were thoroughly answered. My concerns were addressed.
Doctor was in a hurry. Did not give me an answer to the problem.
Process was easy, didn't wait long. [Single best thing is...] Quick.
Dr. took time to explain everything in detail. Answered all my questions and did not rush the visit. Great results.
Because I experienced only a partial relief of my pain. Kristen did not feel that it was advisable to drain the baker's cyst behind my left knee, and she said that it may drain in time after she removed fluid from the front of my knee point. So far, that has not happened.
[Single best thing is...] The initial treatment plan appears to be working so far. Every aspect of the experience was great...from making the appointment over the phone to my interractions with the office staff.
[Single best thing is...] Dr Kruger who I really like and am very satisfied with. Very satisfied with visit
Dr Fantry was quick and efficient and friendly.
I didn't feel that it was a very productive visit.
The best thing about my treatment results was we both were on the same page and agreed together on what my next procedure would be. I chose highly satisfied because Taylor listen to what I had to say and then did her treatment plan based on my answer to her questions. I really respect her for that.
Kristen is beyond wonderful! Explains everything, is patient, and was compassionate and gentle!
Dr. Fantry was very nice and spoke openly about our issue. She explained things in terms that were easy to understand.
Shorter wait time than sometimes.
Everything went as planned it was very timely and courteous. The entire process was well orchestrated plus the operation went well and I seem to be progressing according to the schedule.
Jessica is very knowledgeable and takes time to listen to my concerns. Check in and check out was very efficient. [Single best thing is...] Jessica's positive attitude.
Dr. Kruger's spent time listening to how I was feeling and answered all my questions. After years of pain and not being active because of the pain I am pain free! The surgery was life changing for me!
The new office is spacious, the best is the xrays are right there on site, no more walking around the hospital and waiting for xrays. Fabulous.
I was there because of pain and discomfort in back, side, leg areas. PA was very considerate to my condition and did an xray to help diagnose the problem. The scheduled an MRI the next day, wonderful! Now armed with the test info. I'm ready to address the pain head on. BUT the appointment with Dr. Kruger is scheduled 3 WEEKS out. No pain meds to ease the discomfort, nothing to alleviate the ache and spasms. The test results are available the next day. But now I must WAIT 3 weeks to review them.
She listened, was patient, answered all questions and discussed options.
I didn't have to wait long and the doctor answered all my questions.
Jessica spent a lot of time listening to my aunt and understanding her issues. Very kind, very thorough. Did xrays right there, no waiting.
The staff was professional and friendly.
Appointments were running on schedule. Very courteous and professional. [Single best thing is...] The doctor was very positive about how this would all turn out. Made me feel really good.
The office staff is professional and polite. Jessica was awesome she was very thorough with her exam and she spent time with me and explained everything.
I always have my questions answered in an understandable way by such very pleasant members of the team.
Short waiting period and immediate diagnosis after having x-rays by a very warm and friendly technician duo. The PA, Kristen, was understanding, informative, supportive and convincing. I took her suggestion to try a cortisone shot to see if my condition would improve.
Kristin explained me nicely. All staff nice and respectful.
The staff was caring and kind! Dr. Harris answered all of my questions in a caring manner.
[Single best thing is...] The staff. Everyone is very friendly and knowledgeable.
Excellent follow-up care. Still recovering.
Everyone was prompt, friendly. [Single best thing is...] Great information about my issue.
I was happy with the progress I was making and very happy that I could remove my sling after wearing it for eight weeks.
Conversations with Taylor are very informative and not a one-way street. She is a good listener and filled me in on the alternatives available at the end of physical therapy if I continued to have problems. I will now be much more relaxed about physical therapy. My overall impression is that I am receiving excellent, individualized and thorough care. I am most impressed by the courtesy and professionalism of the staff in how I am treated.
My treatment went like clockwork, Mike said it would take about a week for it to start feeling better, and he was spot-on. Mike knew what he was doing, explained everything to me, took his time to answer my questions.
On this first visit, I didn't see the doctor. Gave me pain medicine to see if my pain will go away.
The MD was very attentive and thorough. [Single best thing is...] The progress made.
We were seen by Michael as Dr Berkowitz was on vacation. Michael is a pleasure to work with as he listens to the patient. I had just been discharged from physical therapy and Michael offered suggestions on various exercises to further strengthen my hand/wrist.
I just want to know the decision about if there's going to be a knee replacement surgery or if it can be avoided woth different method.
Appointment was for what I expected & was told it would entail. [Single best thing is...] I GOT MY HARD CAST REMOVED!!!
[Single best thing is...] Having Dr. Fantry as my doctor and getting my surgery in the summer. Dr. Fantry gave me choices about what I could do. I appreciate that. She has given me the pros and cons of each. she also advised me on how best to manage my ankle on my active vacation.
Alaina was professional and courteous. She reviewed my shoulder x-ray, explained my diagnosis of an impingement, and prescribed PT and an anti-inflammatory for 4-6 weeks. I was impressed by the methodical approach of finding the most minimally invasive treatment program for my condition. Knowing that I have an opportunity to follow up with an MRI if my current course of treatment does not yield improvement, and knowing that I will not be recommended for surgery unless the MRI conclusively shows that I require it, was highly reassuring. I was treated with a high degree of respect, courtesy and empathy from all members of the staff that interacted with me. Thanks and keep up the great work!
Surgery went well. Dr and staff friendly and helpful. So far everything going good.
[Single best thing is...] Being relieved of the pressure on my knee thus reducing significantly the pain I had been experiencing! I was scheduled for a follow up for my left knee but when I explained that my right knee was very painful, the PA had my knee x-rayed and aspirated 40 cc of fluid followed by a cortisone injection. I was able to walk out of the office and drive home almost pain free!
I am dealing with a lot of pain and nothing has changed. I had to wait for another appointment with someone else.
The appointment was fast efficient and informative. And on time
I was told that whatever is wrong with me has nothing to do with my spine. And that is false. I have a bulging disc at L5 exactly where my pain is stemming from.
I thought the staff was very personable and Dr. Fantry is really passionate about what she does. Dr. Fantry shared exercises that I could do at home to recuperate from my surgery and was very responsive to my emerging needs.
I always have an awesome experience. The staff and the doctor always provided an excellent service and they also take the time to answer all my questions and concerns regarding my health and injury.
DOCTOR RUARK IS VERY GOOD TO DEAL WITH AND HE CARES ABOUT HIS PATIENTS.
Everything was great!!! Dr Fantry is absolutely wonderful, as is her surgical coordinator Shana! Couldn't ask for better care!!!
Took the time with me and I didn't have to wait long. Very friendly and cares about me.
I couldn't walk without extreme pain. I can now walk pain free, that's wonderful. [Single best thing is...] I now am able to put weight on my feet, without pain.
Visit was on time Jessica was pleasant and friendly and knowledgeable. Informative
Dr Kruger is an excellent physician with the people skills needed to communicate with his patients.
On time, very polite and friendly, comfortable atmosphere. [Single best thing is...] Comforting me for my knee surgery.
Everyone in the office is very helpful, friendly and compassionate
You have a very nice staff and they made me feel comfortable. If I had a question about my procedure they answered me without any hesitation. (confidence),
Was seen on time - had an injection - very professional.
The receptionist was a delight to speak with. Nice woman. Alaina is fantastic. Calming and knowledgeable. [Single best thing is...] Alaina and her positive treatment of me.
Because of Jessica's careful listening to my concerns and descriptions of how my pain began. [Single best thing is...] The relief I felt knowing that nothing was seriously damaged, and the problem will most likely be solved with physical therapy.
No surgery required! No waiting, x-ray technicians were friendly and patient, and Dr. Fantry was quick to see me and answered all of my questions (I didn't feel as if she was rushing to the next patient).
I don't feel my current problem was given enough attention.
Yes very professional and efficient . Thanks.
This was a post op visit and Brian went over everything as far as what I was feeling and progress being made. I felt I was right on track with my recovery after surgery. The single best thing about my procedure is the progress I am making. I am confident I will be 100% thanks to the procedure and follow up I am being giving with the PT.
From Karen, Jeremy, Jessica, and Dr. Kruger my experience has been at the highest level of care. This is the ultimate orthopedic profession in this region. The compassion of the entire staff has been nothing short of exemplary. [Single best thing is...] The absence of back and leg pain.
I feel my treatment has been marginal and still suffer from the same injury I had when seeking treatment from the initial visit.
everyone very courteous , I enjoy talking with them and just a pleasant atmosphere
Did not have a long wait, everyone was pleasant and the Dr was great. She answered all my questions, understood my hesitations and encouraged a second opinion. I left with a plan of what needed to be done next.
NO answers from my results just have more TEST..
Provided with Professional, courteous, friendly and very knowledgeable treatment.
Everything was perfect as usual. Very positive and friendly
He was no help at all !!! Did not even prescribe or recommend a pain medicine. Statement: your spine is a mess. There is nothing I can do for you.
Brian Katz makes you feel comfortable as he explains everything and takes the time to answer any questions you might have. Also the office staff are very pleasant.
Office visit was friendly and helpful also I started getting relief the next day.
I really liked Dr Fantry and Shaina her med asst. They listened to what l was telling them and corrected the problem. This is a work comp injury and they had to deal with Dept of Labor on every appointment.
I was taken on time just a little earlier. Receptionist and nurse that took me to the exam room were great. PA Katz was very through and gave me all the information I need for my problem.
Always on time, great feedback and all very friendly and professional.
Mike was fabulous! Answered all my questions, told me what the options I had, gave me a few scenarios to think about. Very capable, kind, thorough, what's not to like?
Very knowledgeable doctor and very helpful. [Single best thing is...] Did extra expats to help with a second problem while I was there.
Dr. Kruger is thorough and honest, clear about what he believes can and can't be fixed with surgery. I appreciate his candor.
Detailed info provided regarding upcoming surgery. [Single best thing is...] Surgery and recovery info
Service at the Enfield office is always fantastic. The entire staff is friendly and very helpful. Dr Fantry is the absolute best. Her professionalism and honesty along with her sense of humor is wonderful.
I'm comfortable with all my visits they make me feel at home.
Always enjoy visiting Kristin she is a wonderful professional answers my questions with patience
Felt like she was running late -- in a hurry and was anxious to get to the next patient.
Alaina was who I had a visit with. She explains things very well,also pleasant which says a lot.
Dr Overton was kind pleasant and explained all treatment I received. I felt like she was truly interested in my reason for visit and open to any concerns I might have.
No wait time. PA had a plan and proceeded with it without hesitation.
Dr Amanda was quick and the follow up was good news.
She asked if I wanted to try a different medication so I did and it work better than the other medication I'd had. [Single best thing is...] The x-rays and telling me where my pain was and what can I do to keep it to a minimum.
Good summary of options, literature and recommendations. good advice, friendly staff, expert injection.
Brian removed my bandage carefully and examined my knee. He answered my questions and treated me very well. [Single best thing is...] The results.
Easy to discuss problem ares and possible treatment options. [Single best thing is...] After corizon shot, felt better next day.
I was treated very professionally, l met Dr Roark very nice man. I have been going to your Springfield office for over a year now, I really like Dr katz. The staff is very helpful, KELLY is the best.
The visit was professional, thorough, and accurate.
Doctor took the time to explain medical situation and suggested alternative treatment.
Excellent Dr and staff. Transparent, clear, knowledgeable,nice bedside manner. [Single best thing is...] Long term recovery probability. Done expertly.
Dr. Berkowitz explained everything and he took the time to explain everything so that I understood what the problem was. The ease of the appointment. All of the staff were friendly and professional.
Office got me and appointment shortly after injury - during holidays. The staff secretary ,nurse, radiologist, and doctor could not have been nicer, explained everything,answered my questions. Class act all around. Highly recommend.
Dr Kruger operated on my back so I can return as a UPS driver in the very near future. I have nothing but high praise for him and the entire staff! [Single best thing is...] I'm almost able to return to my job.
Jessica was great, very thorough, very personable....she assigned Physical Therapy and to come back in 4 weeks, I just made a follow up for this Friday which will be 3 weeks as PT has not helped and I continue to be in incredibly pain. I am not satisfied as treatment plan should have been more aggressive if main was not reduced/controlled. I cannot function with the pain I have.
Going for a different procedure for my knees, therapy.
I was in and out quickly. [Single best thing is...] The information
Appointment was on time. Provider was very knowledgeable and helpful
Doctor Fantry and her assistant were very pleasant and there was no waiting
Dr.Berkowitz explained why my finger still swells.
Given shot in knee. [Single best thing is...] Not painful.
Pleasant efficient staff. Cortisone injections reduces pain increases mobility.
Ms. Temple listened to my issue and did what she could at this first visit.
Very thorough. Answered all my questions.
After surgery, they went over what was needed to get back to healthy back.
DR RUARK & THE STAFF ARE *** ALL *** AWESOME!!! [Single best thing is...] HONESTY & FRANKNESS OF DR RUARK.
Didn't wait very long, office staff friendly.
Through exam during appointment. Attentive PA. [Single best thing is...] Diagnosis
I received a cortisone shot in my knee. Helped tremendously.
Brian was very prompt, courteous and helpful.
Dr Fantry is an Excellent doctor! My foot is a lot better and healing good!
Seen within 5 minutes of arriving. Took x-rays and saw PA. Taylor spent time talking about my concerns with swelling and alleviated my fears. Confirmed that I'm progressing well 2 weeks post surgery.
Staff was friendly and professional
everyone is friendly, very short wait time to see doctor, and am not rushed at all during visit, explains and answers all questions
Very professional and caring. Good followthrough.
Was told to bring my 16 year old to Massachusetts
Xray tech was very nice. I was satisfied, but someone is supposed to contact me to set up OR date and I have not been contacted yet.
Taken into room within reason. Questions answered sufficiently. Performed quickly and efficiently.
ENFIELD OFFICE: Very Much LOVE the Urgent Care IDEA. Going to the Hospital ER, is a real drain and stressful.
Surgery was successful and I was referred to see a hand therapy specialist following my trigger thumb surgery.
I'm always satisfied when I visit. Brian is honest and actually cares about my treatment plan and it shows. I'm going to have knee replacement in a few months after years of pain and bring denied at other doctor offices. Here they listen-
Dr. Fantry was very professional and I trusted her evaluation and recommendation for surgery. Hopefully, I will heal well and walk normally.
Efficient, friendly, very clean office. [Single best thing is...] How organized and capable everyone is in their roles
Always professional and treated me kindly answering all of my questions. [Single best thing is...] Done quickly and listened to my input.
Very little wait time-very thorough discussion regarding right knee-Taylor was very informative and gave me the gel shot. A caring and competent PA-C.
Kristen was very informative.
Kristin was professional, explained what she was going to do (needle in each knee to quell pain), and there was minimal pain.
Because He did a good job with my surgery!
The staff are friendly, and take their time providing instruction as you complete the exercises on treatment plan. They check in to ensure you aren't experiencing pain/ too much discomfort as you are completing the exercises. [Single best thing is...] The therapists patience.
Information given and explained. No bs. Good people throughout.
Dr Berkowitz is GREAT! Office staff very helpful and friendly.
I was grateful not to have to go to a non specialist group for walk in care and was in a lot of pain. [Single best thing is...] She was able to give me a solution to try that I could start right away to avoid ruining the holidays.
Was seen timely. Jessica was wonderful.
The visit went smoothly with no long waiting.
I am very satisfied with PA Temple. She listened to me about my back complaints and ordered an MRI of my back after having multiple rounds of PT and spine X-rays. The results came in and options were explained to me. She offered suggestions to manage pain and gave me a non narcotic pain reliever which I wanted versus narcotic. The appointment was not rushed and she explained and answered any questions my husband and I had. We shall see how things workout and go from there. She said to call back if anymore problems. I would highly recommend her. She was down to earth and easy to talk to and she answered all my questions. And as a PA I have utmost confidence in her and trust her.