Informative, honest, concerned physician. Dr. Kruger is pleasant but tells it like it is which fits my style. Dr. Kruger performed spine surgery on me several years ago. I continue to have confidence in his skill and judgement. Dr. Kruger is dedicated to the success of the procedure. His follow through with is patients is excellent.
Takes time to explain my options, pros and cons. Seems genuinely interested with my progress.
She answered all of my questions and presented all of future options to me. [Single best thing is...] Detailed explanations of all procedures.
Appointment on time. Pleasant surrounding. [Single best thing is...] On the mend. All aspects are working toward a full recovery.
waisted no time. I was in for a cortazone shot and out quickly. She was realy good about giving the shot to one who does not do well with needles. [Single best thing is...] She could relate with my fear of needles.
The PA took the time to explain everything to me in detailed. Excellent service!
Professional and caring staff with a genuine concern for my well being.
Easy in & out, not a long wait. [Single best thing is...] less urine incontinence.
Always on time for my appointments! [Single best thing is...] Straight toes!!!
Everyone was clean and friendly. I enjoyed my experience very much. [Single best thing is...] Since my surgery my pain is gone my hand, strength is back in my movement is no longer.
Brian is smart, professional and friendly. [Single best thing is...] I now know what is wrong.
Detailed of what needs to be done and what was the problem.
The entire office staff was friendly, polite & welcoming. Also, Ms. Overton really listened to me. [Single best thing is...] No pain in my left shoulder after the cortisone shot!!!!
Debbie, Dr Raurke's medical assistant, is fantastic. She explained to me that the surgery is postponed and would get back to me as soon as the surgery center would allow the surgeries to start up. Dr Raurke's bedside manner is fabulous. He took the time to tell me what to expect for the rotator cuff surgery. Due to the pandemic the surgery would be delayed. Debbie and Dr Raurke are a fantastic suburb team.
He got to the point concerning my elbow pain and explained the length of time to heal. Did not want to waste my money on coming back every two weeks etc. made it my choice based on my comfort level.
satisfied with the results and doctors recommendations.
My visit was great! Even though I had to get a shot in my shoulder, I enjoyed a laugh with the PA's assistant. I truly dislike needles but when the assistant walked in with the medication, I gave her a look and asked if she was administering the shot. Her response was priceless and we laughed out loud!
Very professional and knowledgeable young man. I went to sit in my chair, but fell off on my left arm and hip. Xrays were taken of my arm, shoulder and hip and showed no broken bones. The xrays were explained to me and I was told to just continue the physical therapy that I was currently taking. Brian was very courteous and pleasant and told me to return if I had any future concerns.
Being a post op visit they realize your in pain and not driving yourself so they saw that I didn't wait, did my interview right away (corona info) Then the PA came removed the staples applied sterile-strips and I was on my way, perfect.. [Single best thing is...] The effort taken by the PA to not hurt you when removing the staples, my leg looked like a zipper!!
Explained every step and put me at ease. Made a stressful procedure effortless!! Dr. Bissell was great!!
Dr. Kruger is amazing. From the moment I met him a few months ago, he knew he could help me. So many people told me not to have surgery and to get another opinion. I trusted Dr. Kruger, and thanks to him, I can now walk and have my life back. During this last visit, the entire office handled precautions of the coronavirus perfectly. Again, Dr. Kruger gave me back my life. Thank you!
Very satisfied. So professional and nice.
Takes time to [tend to] my condition. [Single best thing is...] The pa/doctor were very attentive.
Dr. Kruger has been my surgeon for over 20 years and he has made me walk strong again! [Single best thing is...] The pain is GONE!! I love Doctor Kruger, Josh and the office and hospital staff especially Nurse Joan. I was able to go back to work!!
Discovered fracture after x-ray. Planned next procedure. [Single best thing is...] Discovered reason for pain.
Jess explained he results of my MRIs but I'm still uncomfortable. What do I do now?
Dr. Bissell has committed to trying to get me better. He is extremely thorough, and my visits I always feel like he listens and cares.
Personable, thorough, presented options in chronological order, spoke to me in a deliberate, caring manner, responded to all my questions. [Single best thing is...] The prescription she suggested seems to be helping.
Patient in describing all details and options for a follow-up appointment that I needed when I originally [wasn't] his patient. [Single best thing is...] Knowledge.
They were concerned about the pain I was in and most of all concerned about me. [Single best thing is...] They recognize the problem and they have a solution.
The professionalism of the staff and the prompt visit. [Single best thing is...] The doctor's concerns about my shoulder.
Staff is amazing, super nice and always treat you like a person not just a number. [Single best thing is...] The doctor and PA are trying to fix this old man without surgery.
Excellent care and follow up. Still recovering.
Stitches removed. Told to be gentle with wrist for a month. [Single best thing is...] No surprises. Scarring minimal.
Besides being professional and answering my questions, Dr. Wasserlauf is very personable and I feel comfortable with his expertice :) [Single best thing is...] that I have a new knee
"Got the job done". Even though she was not able to handle complete procedure, she directed me to people who could get it done. Was very caring and very competent. When explained dire pain, was able to get appointment right away. Took x-rays and quickly was able to advise what to do. Referred to a podiatrist who evaluated situation which was collapsed bones in feet due to diabetes. Was then sent to another podiatrist who made cast of feet to fit for brace to hold existing problem in place til swelling went down. Then will fit for orthopedic special shoes. I would refer anyone to her.
Courteous, efficient, explained what was being done and how it would be done. In and out in 15 - 20 minutes.
Dr. Kruger and his staff were excellent. Wait time was perfect and I was taken right on time. [Single best thing is...] Dr. Kruger was candid and explained everything clearly.
I was assured that I would not need surgery and that therapy would be a better option for me as of now, and by doing my therapy it would strengthen my shoulders and arm. Did start off really well, but due to the nasty virus that's causing havoc my therapy has been put on hold for now, so I can't complete this part of the survey.
PA for Dr. Scott Bissell explained clearly to us what procedure our son would need. She further explained how long his post op would be, and what would be entailed. Dr. Bissell was extremely knowledgeable and compassionate. I felt extremely confident having him perform my sons procedure. Thank you.
Visit felt rushed. Didn't feel like my concerns were being heard.
Great doctor. [Single best thing is...] You can talk to him about your problem in detail
I was seen almost immediately. Everyone was cordial and pleasant. The X-Ray nurse is very kind and gentle. I received excellent care both in the hospital, in rehab and home PT. I am able to walk without pain.
great visit, explained everything, great staff
Clear and concise information. [Single best thing is...] My finger works again
Did not get far enough to get answers that would satisfy me. Was not too excited about her bedside manner...felt like she was demeaning.
She was pleasant, knowledgeable, answered all my questions, and very thorough. [Single best thing is...] She scheduled further tests
Prompt service with Jessica who listens very carefully to what I say. At my age, 70+, it is easy to feel as though though one is being patted on the head and sent on one's way. A thank you to Jessica for not doing that.
Very informative and answered questions that we had with patience and reassurance.
Kristin provided clear, straightforward information and answered my questions fully. [Single best thing is...] Reassurance about making progress.
Pleasant response to questions and wait time was minimal. [Single best thing is...] Office and nurses were attentive and gave good customer service. Waiting room was almost empty. Wait time minimal.
Taylor took the time to explain what my surgery included, what was done and how it was done.
My appointment was timely and pleasant. [Single best thing is...] I am in less pain and I have a good range of motion.
Front desk was very helpful. Taylor was on time, calm, and put my mind at ease.
I was seen promptly by a surgeon which was more than I expected from an urgent care visit. I was able to get a clear diagnosis and treatment plan.
General comments about entire visits with staff. Office and personnel have been great. This ranges from the receptionists, nursing staff, PAs and aides. Dr. Bissell was very forthcoming with his advice and recommendations as well as PA Katz and Kelly. I followed the staff's recommendation and the program that was prescribed and I am satisfied with the results.
Dr. Berkowitz took the time to explain the findings of my MRI & x-rays, as well as answer my questions. [Single best thing is...] The attention to detail Dr. Berkowitz afforded me.
Daryle is easy to speak with during the appointment about any issues concerning your treatment. Pain was minimum after surgery and for most part was not present.
Dr. Fantry took the time to answer all my questions in a way that I could understand. The staff is very good also. They took me to X-ray immediately and the X-rays were read immediately also. She also was just plain nice.
Everyone was helpful and had a wonderful caring attitude. Easy to understand diagnosis and treatment.
Shana, the x-ray person, and Dr. Fantry all showed concern and patience with me. The receptionist was very polite.
I put taking care of my procedure off because I am a stress ball. Now finally getting things done I met with Dr. Franti and not only did she make me feel super comfortable..she gave me all info and got the ball rolling and I couldn't be happier. [Single best thing is...] From start to finish, the women at the front desk, nurse Jackie and dr Frsnti. Kindness, patience, knowledge that's all I can say
Detailed level of care. Ease of in and out. [Single best thing is...] Time spent with me to listen and competent care I received.
I like that fact that he had a stenographer so he was able to give me total attention. Very comprehensive evaluation. [Single best thing is...] The evaluation and attention during the visit
The MD answered my questions and addressed my concerns. [Single best thing is...] Their attention
Dr W has been nothing but professional, thorough, and technically terrific.
Everyone was pleasant and kind. [Single best thing is...] I no longer needed the boot.
Relatively punctual and Dr. Kruger is a direct and non b.s guy.
Brian is polite and professional He provided me with a script for a medication which helped me greatly.
Listened to my concerns, and it was not a rushed visit.
I had been in pain for over 6 weeks and Dr. Bissell was able to identify the problem, offer potential treatments, and provide the initial treatment to help relieve the swelling and pain. His staff were friendly and very efficient. [Single best thing is...] The swelling started to rescind.
The visit was what I expected. Dr. Wasserlauf answered all of my questions satisfactorily.
I was highly satisfied because the time and patience that Dr. Berkowitz gives to me makes me feel so much better.
The PA was good, my concern is the process from the Dec 18 surgery, with 2x weekly PT still very tight
Brian Katz is very knowledgeable and has a wonderful, easy manner. Dr. Ruark is a super surgeon, with time to listen at bedside. They make a great team. B. Katz handled an unplanned complaint of mine with an X-ray and injection to ease discomfort in an arthritic knee.
Dr. Brett was clear as to his approach to fix my shoulder. [Single best thing is...] Dr Brett's approach to my injury.
Dr. Fantry was great! She fully explained the procedure and post-op care and answered all my questions. Shana was great too and assisted with all paperwork.
Dr. Bissell always handles my injuries or issues with patience and focus. I appreciate the communication regarding my health. Allowing me to participate in the process makes me feel like he is listening and understanding exactly what is happening. I trust Dr. Bissell completely with my recovery. [Single best thing is...] Dr. Bissell's willingness to try to figure out exactly what is happening. I feel like he can think outside the box. His experience treating athletes makes me feel like he is working on getting me back to activities, not just the quickest solution.
Respectful, caring, very descriptive information, listen well and treated with care. [Single best thing is...] The care she provided me during the rx was excellent
She was good about dealing with someone who has a fear of needles.
Answered all questions and took time to explain what was going to happen during operation and after.
I was able to get an answer about why I was having such knee pain.
The information given and general experience with the Physician was excellent.
Dr. Kruger listened to my concerns and answered all my questions. Explained procedure fully to my understanding. [Single best thing is] that the surgery will hopefully be able to correct the problem.
Dr. Fantry was extremely knowledgeable and professional. From a patient standpoint, it would be very helpful to get more information regarding our procedures, even if it's step-by-step.
Was seen at scheduled time. Staff was friendly.
[Highly satisfied with the] thorough explanation of procedure that occurred and follow up for it.
The office staff was friendly and accommodating. Taylor was thorough and clear. [Single best thing is] understanding next steps.
My back problem continues pain unbearable at times.
Dr. Bissell gave clear explanations, answers all questions, takes time with patient, and has a caring attitude.
Dr. Bissell was reassuring and did a great job explaining my situation in a digestible manner. I left our appointment more informed and educated on what I was experiencing and have since taken the appropriate steps towards recovery. Everybody involved in my experience at Advanced Orthopedics has been knowledgeable, professional, and kind. Thank you for the outstanding treatment!
Alaina was great! She was very thorough in her exam, explained everything that was going on with my knee, and gave multiple options on different braces and excersizes I could do!
Dr. Wasserlauf was very kind and thoroughly explained my issues and options for treatment. The entire staff was courteous and professional. It was a consultation. I was pleased with the clarity of the explanation I received.
Went in and doctor removed staples with very little pain.
Very nice and professional treatment. Well equipped and precise procedure for cortisone injection.
Brian Katz was very pleasant and encouraging
Very professional, very friendly. Everything [was] very timely. Got me in very fast. [It] was a very nice visit. Once again, my wife was with me. We loved everything about the visit. Everybody was very pleasant and very professional. Dr. Kruger seems fantastic.
Dr. Wasserlauf explained everything very clearly and I appreciated the details he provided. However, after I left I didn't remember everything and would have appreciated more of those details provided in the notes.
Clean facility, clear and precise instructions, not a long wait.
Seen on time and attention paid by all.
Wait time was minimal for X-Ray and being seen. I could hardly walk when I got to the office after 24 hours of ice and Advil pain level was 2. Not sure it is sprain knee still clicks on the outside being careful on stairs. PT tomorrow.
The staff is very friendly and professional.
Appointment was on time and staff was professional and helpful. [Single best thing is the] efficiency and professionalism.
Everything ran on time and [the staff was] professional.
They were friendly and seemed to have solved the problem.
Great service and very professional. Got me back on the road to recovery and walking sooner than later.
Everything was taken care of perfectly.
I am highly satisfied with my experience because my appointment was all about my pain level and why this occurred and what can be done to eliminated my pain level. The single best thing about my treatment result, the shot that would be administered to the hip area it can relieve the source of pain asap.
Kristen took the time to explain what was going on, and reviewed the treatment options. She truly cares about my outcome. [Single best thing is...] The education provided by Kristen
Everyone is always friendly and very helpful. I feel I am treated like a person not a number. [Single best thing is...] That the pain is resolved
I arrived for my appointment about 20 minutes early. I was ready for a long wait to get to be seen. I was only there for a Cortizone shot in my shoulder. I did not wait more than five minutes before I was called into an examining room. I was in and out within 10 minutes. I find it very unusual not to have to wait to be seen by doctors in this area. My experience with Advanced Orthopedics has always been highly satisfactory. [Single best thing is...] The procedure was quick and almost painless.
Dr. Bissell took time, answered questions, and gave clear explanations.
She was competent and pleasant to deal with.
Dr. Bissell answered all of my questions, gave me his honest opinion about the questions I had and helped me make a decision about shoulder surgery. [Single best thing is...] Finding out that I can have surgery to finally fix my shoulder.
Post op visit. Provider was on time. All employees that I had contact with were professional. [Single best thing is...] Compassion of providers.
People there are very friendly and helpful. Jay Kimmels and PA Alena were very professional answers all questions and are careing. [Single best thing is...] Less pain so far. Still healing
Was able to been seen very quickly and X-ray on sight! Taylor knew her stuff and made me feel confident in the recommended treatment path! [Single best thing is...] Full treatment in one site in a timely manner
I had my 6 month post op appointment last week. Dr Wasserlauf was not happy with my ROM And strength. He ordered a MRI for me and that is why I was there today to discuss what they saw. We really didn't determine if I need surgery again or just keep doing Pt.
Dr. Berkowitz is always eager to answer any questions I may have.
Very professional, friendly, and helpful. Dr. Fantry did a great job on my hip. Slowly, but surely making progress!
Brian explained my situation carefully and kindly.
Dr Fantry did not keep me waiting as she promptly examined me . [Single best thing is...] Lateral pain removed , as promised
Dr Fantry is a love to talk to. She is the real deal and I feel very comfortable talking to her. Dr Fantry really listens to your concerns and gives you the best treatment plan.
Great care provided. Dr fantry has excellent bedside manner. [Single best thing is...] Pain being addressed
Dr. Fantry is extremely patient and understanding. Takes the time to listen and understand your concerns, as well explains each step of the process to recovery. Always willing to answer questions! I would recommend her to anyone!
She checked my surgical finger carefully. I had stitches taken out, the day before, and had an issue with oozing where repositioned skin and nail meet. She cleaned it up, checked all along the incision, replaced steri strips and bandaged where it oozed. Marci also was very pleasant.
No problems, brought in on time, did stay immediately then right on to cortisone shot.
The care and concern shown to me was very friendly and professional. [Single best thing is...] Jessica's willingness to get me pain free.
[Highly satisfied because of] because I had my questions answered in a way I understood.
I was seen on time and everyone was very nice.
I went in there knowing what I need and it was addressed professionally
All staff was pleasant. My cortisone shot helped sooo much!
I need an Injection Under my knee cap. I was Previously there three times to have it drained until the doctor could look at it. During my visit the doctor looked at my knee we discussed the injection I needed, He said it would take a week for the insurance company to approve the medication for my knee. The PT ask him if he was going to drain it he said no I will drain it when I can check the medicine. That's fine But I have been waiting for them to call me back for appointment exactly 2 weeks today. I don't know what's going on but I am very not happy I need my leg taken care of ASAP.
Efficient, to the point, caring. The doctor listened to my concerns.
Is always very nice and professional, also she is very knowledgeable about the issues you're having.
Dr. Ruark made me feel comfortable with his caring and knowledgeable demeanor. I am in the early stages for a hip replacement and he answered all my questions in a relaxed and unhurried manner.
Friendly service; efficient. Can walk a lot better
Dr. Fantry listens. Her feedback is personal, not an 'answer in the box'. Her MA, Shayna, also provides prompt and accurate feedback. The process has been smooth! 3 months out from plantar fasciitis surgery (foot and calf) and Dr. Fantry cleared me to ski this week with parameters. She hit the nail on the head in what I can and can't accomplish without pain. I so appreciate being a patient and not a statistic [Single best thing is...] The recovery was as predicted. When I've hit a bump in the road, Dr Fantry has helped me get over it. When unpredicted issues occurred, she was on top of addressing them. Her office is always available with answers and solutions.
The doctor was very informative and made me feel comfortable.
[Michael was] very thorough. [Single best thing is...] Went over EMG test.
The staff was very knowledgeable. [Single best thing is...] the thoroughness of the PA and her knowledge.
Office was able to see me within a day of my call, addressed my needs, and gave me options for care.
My wrist was broken, still recovering from it. The staff was very nice. They could see I was very upset with my progress and were very supportive and encouraging.
Time, comfort, and care explained to be understood. [Single best thing is...] professionalism.
Great, fast service. [Joshua was] very informative and did not push physical therapy.
[My appointment was] on time. All questions [were] answered. Everyone involved from the front desk staff through the entire appointment [were] courteous and kind. [Single best thing is the...] kind, courteous, and extremely knowledgeable [staff].
I love the fact that there is an ortho urgent care. So helpful and convenient. Was seen quickly and set up follow up appointment. [Single best thing is...] The fact that I didn't have to go to an ER and was seen by an ortho specialist.
Service was great. The receptionist and PA were very personable and attentive. I'm petrified of needles and had a cortisone shot. They did everything to make me comfortable. I don't think the cortisone was as effective as I had hoped, but they made sure I was comfortable enough to get the shot.
Brian is quite a nice man. Shot was painless and effective.
Very informative and answered all my questions
Short wait, excellent care. Thorough and knowledgeable staff. Positive attitudes!
Pleasant staff, Felice the MA who helped me is the BEST - love when I get to see her - we have enjoyed her care and concern over the past 10+ years. She is so helpful and we are grateful for her being at this office.
She was very compassionate and new exactly what I was trying to say and she took the time with me and didn't rush me along.
Everyone is very personable, caring and confident which all made me feel very comfortable.
I was released to go back to work, I wasn't looking forward to it but, I guess it was time to get back. [Single best thing is...] The surgery, I thought that I would be in a lot of pain after and I wasn't. It went well.
Found x-rays to be easier than my last experience 8 years ago when I had to walk up steps to take the x-ray. Very attentive staff and Dr. Fantry was excellent. The x-rays were so much simpler than 8 years ago. Doctor was more personal.
All staff were friendly and concerned about my care. Dr Fantry answered my questions and made me feel comfortable. She had a professional, but warm demeanor. [Single best thing is...] My pain was reduced!
Appreciated the very thoughtful and comprehensive second opinion on my shoulder. Gained insight into treatment options and came away with a solid plan going forward.
Dr. Bissell was honest and caring. Mostly, I was happy to finally get real answers about the pain in my shoulder that I've been dealing with for years. Dr. Bissell suggested a cortisone shot (OUCH) postponing possible surgery.
I had an excellent experience. [Single best thing is...] Dr. Fantry and her staff.
[Single best thing is...] The fluid draining relieved some of the discomfort. She provided information about the condition, including possible next steps. The draining of fluids from the knee was conducted as expected.
Office lost x-rays that I had brought in. This does not increase confidence in the practice. I like Dr. Bissell. Who lost the x-rays?
Dr. Wasserlauf and his team were excellent. Patient, open to answer questions I had.
All the staff was very friendly and patient.
Dr. Kruger is knowledgable. I know he's a great surgeon and I trust him. Dr. Kruger stated it was not a back issue. It was a hip issue and [Dr. Kruger] referred me to a colleague to continue towards treatment.
I had an x-ray that Brian Katz said showed a lucency, so he sent me for an MRI and told me he wanted me to follow up with the arm specialist in the practice. The arm specialist doesn't take my insurance and no one scheduled a follow up for me to get my MRI results. I called yesterday to get my MRI results and am still awaiting a call back...
I greatly appreciate Dr. Ruark's candor and professionalism in the whole experience I have had with my knee replacement. Definitely gives you the confidence and respect you need, which relaxes you through your experience. [Single best thing is...] Dr Ruark telling me everything went good and I can push myself to get full range of motion. Which I have
The caring professionalism of the entire office is terrific. Even with a bit of a post surgery ache, I was pleased with the lack of the initial bone spur, arthritis ache. Terrific job.
Love your x ray staff they are awesome. Always so friendly!!
Service, personality. Professionalism, and communication skills are amazing
Examination was prompt and provider was thorough.
Very thorough with telling me about the procedure that was done. [Single best thing is...] Able to walk now.
Dr. Wasserlauf has great "bedside manner," really listens, is thoughtful.
[Single best thing is...] Dr. Bissell. Smooth, efficient from making appointment through visit. Nice facility.
Kristen really helped relifed the pain in my knee. The combination of shots, physical therapy and short term meds were a good perscription.
Professional, knowledgeable treatment.
Excellent experience as usual. Alaina did an excellent work to assess my condition and send me for more testing.
[Single best thing is...] The surgery that Doctor Wasserlauf performed exceeded my expectations. He is truly an incredible surgeon, I feel very fortunate to have him as my Doctor. As usual, the level of care and attention is incredible. All the staff and of course the Doctor himself have done everything to ensure my health and recovery are being taken care of every step of the way and continue to do so.
[Single best thing is...] Shown the best course of action to fix myself for the rest of my life. Never a long wait to get brought back to a room, everyone is helpful and cheerful. And the doctors are great. Straight forward and to the point but done nicely
[Single best thing is...] Working on getting better. Dr Bissel is a real good Dr. Spends time to explain things
Jessica was extremely thorough and easy to talk to.
Jessica is very Easy to talk to.. She is very pleasant and answered all my questions...Very professional.. I got the answers I went there for..
I feel so much better. Much less pain.
Detailed explanations to our questions.
Was taken in on time. Not a long wait for doctor to come in exam room.
Attentive, answers questions, prompt.
Dr. Rurak is very attentive to my needs. [Single best thing is...] Timely manner I was seen.
I was checked for my symptoms and given the treatment.
Dr. Kruger listened to my concerns. This visit was a follow-up from my initial visit with Jessica. I had X-Rays and an MRI which were reviewed by Dr. Kruger and discussed with me. He offered the options, gave me the pros and cons of each. He requested a CT scan and a return appointment in three weeks to determine the course of treatment going forward. Dr. Kruger is a straight shooter which is my style. I'm not one for sugar coating reality. I want competence, experience, and dedication to his work. I am a repeat patient of Dr. Kruger and would highly recommend him. The single best thing about my treatment is Dr. Kruger's honesty with patients.
From pre-op consultation to the recent post op visit the doctors, PA's and staff have been informative and helpful.
Jessica Temple is awesome! She is careful, thorough, and compassionate. [Single best thing is...] Jessica's knowledge of my condition.
Thorough and understanding. X-rays on the premises.
I thought Jessica was very pleasant,thorough, informative,concerned,and helpful. [Single best thing is...] Being informed about what actually was going on with me and my options for treatment.
I was called into a room early & Alaina was very understanding of my knee pain. I was in & out quickly & got a cortisone shot too.
Dr Fantry provides excellent care. She explains things in an easy to understand manner.
Loved the facility, and Dr. Fantry is simply awesome. [Single best thing is...] Flexibility/staff is so accommodating.
Dr Wasserlauf is genuinely concerned for my well being he listens and provides positive feedback. Extremely happy with him. I am more active. Mobility is back I got my life back. TKR so worth it.
Dr. Kruger explained the situation thoroughly and made me feel comfortable with the plan and what to expect going forward.
Dr Fantry and her staff were excellent. Very friendly, through, informative and to the point. I would recommend.
Made a plan; haven't acted on it. Insufficient pain management.
Listened, consulted the X-ray, answered my questions, examined the neck and response of hands and arms. Suggested some pain relief remedies sent referrals
Dr. Fantry is very informative and a great surgeon.
[Single best thing is...] The explanation and knowledge of the professional, because my PA explained things throughout.
The doctor answered all of my questions. I also saw Kristen Overton for a hip problem...also very satisfied with this visit.
Discussed and agreed surgery would be recommended upon review of MRI results.
[Single best thing is...] Mr. Katz and Dr. Ruark put me at ease. They made me feel that I was in good hands. Dr. Ruark was very informative and laid back. He answered all my questions and let me know what to expect.
Felt rushed and she only looked at one aspect of my problem.
Thoroughly covered my mri results, easy to understand. Described various treatment options. Wasn't rushed, pleasant experience
[Single best thing is...] I am walking! On time, professional.
My visit was with Josh Miles was extremely helpful regarding our discussion of my back and leg issues relating to my diagnosis of Spondylolisthesis, and his thorough analysis of my most recent MRI along with the X-rays that were taken during visit. His thoughtful and thorough responses to my questions and his calm demeanor throughout the session was highly impressive. He was also quite helpful in reviewing all the options that I might wish to consider as next steps in addressing my chronic back condition. Josh is genuine assist within your organization.
Must get a second opinion. Dr Fantry does not want to take proactive treatment. I have seen Dr Kimmel, Alaina pc, and Dr Wasserlauf. Very satisfied with them.
Very Prompt. Dr. Kruger listened to my concerns, asked questions to assess my concerns and reassured me that "don't worry 'bout a thing cause every little thing is gonna be alright".
I like the interaction with Dr. Ruark. [Single best thing is...] He gave me a shoe insert to try.
Because she listened to me and helped by recommending a cortisone shot which I needed. The cortisone shot has alleviated a great deal of the pain.
Alaina is great. She is is knowledgeable of all aspects of my case. She explains everything about my injury & answers all my questions.
Dr. Bissell was great, he ordered an MRI for my shoulder . At my follow up appointment he explained what the Image showed in great detail. He was very patient and willing to answer all of my questions. When my appointment was over I felt very confident about the decision I made concerning my shoulder. Dr. Bissell was very friendly and professional. I have recommended him to two people.
[Single best thing is...] I did not need surgery! Short wait in the waiting room, friendly staff and knowledgeable PA
[Single best thing is...] Surgery went well and little discomfort. Got a good report and was dismissed.
I like the frankness with which Dr. Fantry gives information. I feel truly and thoroughly informed.
Kristen is a great communicator and listener. I value her knowledge and 'bedside manner'.
The Dr. Listened to what I had to say about the chronic condition of my ankle. We both came to a consensus to what would be the best treatment and the least invasive. I'm glad to say my ankle has improved greatly!
The appointment was on time. Dr. Roake was extremely knowledgeable making this visit as exceptional as the others. He is the best no question about it.
The nurses who originally brought me in from the waiting room had the wrong person. There was another Susan and they had the wrong chart. The PA exam went very well. [Single best thing is...] Kristen Overton's examination, evaluation, and prescription to start PT for my shoulder injury.
Speed of getting into the office, great staff and straightforward explanation of what was happening.
Dr. Fantry is amazing. She makes things easy to understand. I have soooooo much less pain with the hardware removed. I wish I had made this decision years ago.
The single best was that Dr Fantry really took fast action when she thought there was an issue with my recovery and I am beyond thankful.. Dr Fantry has been amazing, she really truly cares for her patients.. Shana also is the best if I email her she gets right back to me, she also takes out stitches like a PRO, I had no pain at all when she removed them...
The provider was pleasant and took the time to listen to my questions and concerns, offering a choice of treatment options, taking into consideration my personal preferences and previous history.
All my concerns were answered, my condition was explained to me thoroughly and treatment was offered and administered. [Single best thing is...] Given an option to try a procedure before being offered surgery as an only result.
Jessica was excellent. She really listened and was able to provide a diagnosis and a treatment path. [Single best thing is...] Having someone really listen and explain things.
Very patient and kind. Great healing process.
The doctor told me exactly what to expect from the surgery. All the staff was friendly and knowledgeable.
We like the practice and everything just went well. Reasonable path back to full strength.
On time, friendly staff. Left feeling questions were answered. [Single best thing is...] Efficiency and teamwork.
The timing was efficient, the follow on information was explained well. The stitch removal went smoothly.
Very efficient. No wait. Painless procedure. Very effective. Knee felt better from the start.
Dr. Fantry and the staff are really nice people.
I was able to get answers to questions I had about my surgery as there was additional damage to my shoulder discovered during the actual surgery.
Took me right away. Explained the procedure. Well executed treatment. PA was very thorough and professional. Nurse was great as well. [Single best thing is...] It worked. Relieved some of the pain.
Dr Ruark was very professional and courteous and made me feel confident that he would resolve my knee pain issues. [Single best thing is...] That Dr Ruark took the time to listen to me talk about my issues with me knee.
Handled quickly. Everything explained. Very satisfied.
PA was pleasant, informative, and responsive to my questions.
[Single best thing is...] compassion of the doctor. didn't have to wait long. Doctor was nice
[Single best thing is...] Having being treated by a patient, understanding provider. Brian sat with me and reviewed my MRI image with me. He explained in detail what I had going on with my shoulder. Explained the best plan for treating my problem. He made me feel that I was finally was going to get relief with my on going problem.
Doctor was running late (30+ minutes). At some point she comes in the door and said to me that she wasn't supposed to be there and left. Came back a while later. She showed the xrays to me and told me that I have arthritis in my feet. I could get injections if pain is terrible, but she wouldn't recommend surgery. i don't think she even touched my feet, to perhaps find out where else there may be pain. So, I left there with the same info I came in with. Arthritis in my feet.
Questions were thoroughly answered. My concerns were addressed.
Doctor was in a hurry . Did not give me an answer to the problem.
Process was easy, didn't wait long. [Single best thing is...] Quick.
Dr. took time to explain everything in detail. Answered all my questions and did not rush the visit. Great results.
Because I experienced only a partial relief of my pain. Kristen did not feel that it was advisable to drain the baker's cyst behind my left knee, and she said that it may drain in time after she removed fluid from the front of my knee point. So far, that has not happened.
[Single best thing is...] The initial treatment plan appears to be working so far. Every aspect of the experience was great...from making the appointment over the phone to my interractions with the office staff.
[Single best thing is...] Dr Kruger who I really like and am very satisfied with. Very satisfied with visit
Dr Fantry was quick and efficient and friendly.
I didn't feel that it was a very productive visit.
The best thing about my treatment results was we both were on the same page and agreed together on what my next procedure would be. I chose highly satisfied because Taylor listen to what I had to say and then did her treatment plan based on my answer to her questions. I really respect her for that.
Kristen is beyond wonderful! Explains everything, is patient, and was compassionate and gentle!
Dr. Fantry was very nice and spoke openly about our issue. She explained things in terms that were easy to understand.
Shorter wait time than sometimes.
Everything went as planned it was very timely and courteous. The entire process was well orchestrated plus the operation went well and I seem to be progressing according to the schedule.
Jessica is very knowledgeable and takes time to listen to my concerns. Check in and check out was very efficient. [Single best thing is...] Jessica's positive attitude.
Dr. Kruger's spent time listening to how I was feeling and answered all my questions. After years of pain and not being active because of the pain I am pain free! The surgery was life changing for me!
The new office is spacious, the best is the xrays are right there on site, no more walking around the hospital and waiting for xrays. Fabulous.
I was there because of pain and discomfort in back, side, leg areas. PA was very considerate to my condition and did an xray to help diagnose the problem. The scheduled an MRI the next day, wonderful! Now armed with the test info. I'm ready to address the pain head on. BUT the appointment with Dr. Kruger is scheduled 3 WEEKS out. No pain meds to ease the discomfort, nothing to alleviate the ache and spasms. The test results are available the next day. But now I must WAIT 3 weeks to review them.
She listened, was patient, answered all questions and discussed options.
I didn't have to wait long and the doctor answered all my questions.
Jessica spent a lot of time listening to my aunt and understanding her issues. Very kind, very thorough. Did xrays right there, no waiting.
The staff was professional and friendly.
Appointments were running on schedule. Very courteous and professional. [Single best thing is...] The doctor was very positive about how this would all turn out. Made me feel really good.
The office staff is professional and polite. Jessica was awesome she was very thorough with her exam and she spent time with me and explained everything.
I always have my questions answered in an understandable way by such very pleasant members of the team.
Short waiting period and immediate diagnosis after having x-rays by a very warm and friendly technician duo. The PA, Kristen, was understanding, informative, supportive and convincing. I took her suggestion to try a cortisone shot to see if my condition would improve.
Kristin explained me nicely. All staff nice and respectful.
The staff was caring and kind! Dr. Harris answered all of my questions in a caring manner.
[Single best thing is...] The staff. Everyone is very friendly and knowledgeable.
Excellent follow-up care. Still recovering.
Everyone was prompt, friendly. [Single best thing is...] Great information about my issue.
I was happy with the progress I was making and very happy that I could remove my sling after wearing it for eight weeks.
Conversations with Taylor are very informative and not a one-way street. She is a good listener and filled me in on the alternatives available at the end of physical therapy if I continued to have problems. I will now be much more relaxed about physical therapy. My overall impression is that I am receiving excellent, individualized and thorough care. I am most impressed by the courtesy and professionalism of the staff in how I am treated.
My treatment went like clockwork, Mike said it would take about a week for it to start feeling better, and he was spot-on. Mike knew what he was doing, explained everything to me, took his time to answer my questions.
On this first visit, I didn't see the doctor. Gave me pain medicine to see if my pain will go away.
The MD was very attentive and thorough. [Single best thing is...] The progress made.
We were seen by Michael as Dr Berkowitz was on vacation. Michael is a pleasure to work with as he listens to the patient. I had just been discharged from physical therapy and Michael offered suggestions on various exercises to further strengthen my hand/wrist.
I just want to know the decision about if there's going to be a knee replacement surgery or if it can be avoided woth different method.
Appointment was for what I expected & was told it would entail. [Single best thing is...] I GOT MY HARD CAST REMOVED!!!
[Single best thing is...] Having Dr. Fantry as my doctor and getting my surgery in the summer. Dr. Fantry gave me choices about what I could do. I appreciate that. She has given me the pros and cons of each. she also advised me on how best to manage my ankle on my active vacation.
Alaina was professional and courteous. She reviewed my shoulder x-ray, explained my diagnosis of an impingement, and prescribed PT and an anti-inflammatory for 4-6 weeks. I was impressed by the methodical approach of finding the most minimally invasive treatment program for my condition. Knowing that I have an opportunity to follow up with an MRI if my current course of treatment does not yield improvement, and knowing that I will not be recommended for surgery unless the MRI conclusively shows that I require it, was highly reassuring. I was treated with a high degree of respect, courtesy and empathy from all members of the staff that interacted with me. Thanks and keep up the great work!
Surgery went well. Dr and staff friendly and helpful. So far everything going good.
[Single best thing is...] Being relieved of the pressure on my knee thus reducing significantly the pain I had been experiencing! I was scheduled for a follow up for my left knee but when I explained that my right knee was very painful, the PA had my knee x-rayed and aspirated 40 cc of fluid followed by a cortisone injection. I was able to walk out of the office and drive home almost pain free!
I am dealing with a lot of pain and nothing has changed. I had to wait for another appointment with someone else.
The appointment was fast efficient and informative. And on time
I thought the staff was very personable and Dr. Fantry is really passionate about what she does. Dr. Fantry shared exercises that I could do at home to recuperate from my surgery and was very responsive to my emerging needs.
I always have an awesome experience. The staff and the doctor always provided an excellent service and they also take the time to answer all my questions and concerns regarding my health and injury.
DOCTOR RUARK IS VERY GOOD TO DEAL WITH AND HE CARES ABOUT HIS PATIENTS.
Everything was great!!! Dr Fantry is absolutely wonderful, as is her surgical coordinator Shana! Couldn't ask for better care!!!
Took the time with me and I didn't have to wait long. Very friendly and cares about me.
I couldn't walk without extreme pain. I can now walk pain free, that's wonderful. [Single best thing is...] I now am able to put weight on my feet, without pain.
Visit was on time Jessica was pleasant and friendly and knowledgeable. Informative
Dr Kruger is an excellent physician with the people skills needed to communicate with his patients.
On time, very polite and friendly, comfortable atmosphere. [Single best thing is...] Comforting me for my knee surgery.
Everyone in the office is very helpful, friendly and compassionate
You have a very nice staff and they made me feel comfortable. If I had a question about my procedure they answered me without any hesitation. (confidence),
Was seen on time - had an injection - very professional.
The receptionist was a delight to speak with. Nice woman. Alaina is fantastic. Calming and knowledgeable. [Single best thing is...] Alaina and her positive treatment of me.
Because of Jessica's careful listening to my concerns and descriptions of how my pain began. [Single best thing is...] The relief I felt knowing that nothing was seriously damaged, and the problem will most likely be solved with physical therapy.
No surgery required! No waiting, x-ray technicians were friendly and patient, and Dr. Fantry was quick to see me and answered all of my questions (I didn't feel as if she was rushing to the next patient).
I don't feel my current problem was given enough attention.
Yes very professional and efficient . Thanks.
This was a post op visit and Brian went over everything as far as what I was feeling and progress being made. I felt I was right on track with my recovery after surgery. The single best thing about my procedure is the progress I am making. I am confident I will be 100% thanks to the procedure and follow up I am being giving with the PT.
From Karen, Jeremy, Jessica, and Dr. Kruger my experience has been at the highest level of care. This is the ultimate orthopedic profession in this region. The compassion of the entire staff has been nothing short of exemplary. [Single best thing is...] The absence of back and leg pain.
everyone very courteous , I enjoy talking with them and just a pleasant atmosphere
Did not have a long wait, everyone was pleasant and the Dr was great. She answered all my questions, understood my hesitations and encouraged a second opinion. I left with a plan of what needed to be done next.
Provided with Professional, courteous, friendly and very knowledgeable treatment.
Everything was perfect as usual. Very positive and friendly
Brian Katz makes you feel comfortable as he explains everything and takes the time to answer any questions you might have. Also the office staff are very pleasant.
Office visit was friendly and helpful also I started getting relief the next day.
I really liked Dr Fantry and Shaina her med asst. They listened to what l was telling them and corrected the problem. This is a work comp injury and they had to deal with Dept of Labor on every appointment.
I was taken on time just a little earlier. Receptionist and nurse that took me to the exam room were great. PA Katz was very through and gave me all the information I need for my problem.
Always on time, great feedback and all very friendly and professional.
Mike was fabulous! Answered all my questions, told me what the options I had, gave me a few scenarios to think about. Very capable, kind, thorough, what's not to like?
Very knowledgeable doctor and very helpful. [Single best thing is...] Did extra expats to help with a second problem while I was there.
Dr. Kruger is thorough and honest, clear about what he believes can and can't be fixed with surgery. I appreciate his candor.
Detailed info provided regarding upcoming surgery. [Single best thing is...] Surgery and recovery info
Service at the Enfield office is always fantastic. The entire staff is friendly and very helpful. Dr Fantry is the absolute best. Her professionalism and honesty along with her sense of humor is wonderful.
I'm comfortable with all my visits they make me feel at home.
Always enjoy visiting Kristin she is a wonderful professional answers my questions with patience
Felt like she was running late -- in a hurry and was anxious to get to the next patient.
Alaina was who I had a visit with. She explains things very well,also pleasant which says a lot.
Dr Overton was kind pleasant and explained all treatment I received. I felt like she was truly interested in my reason for visit and open to any concerns I might have.
No wait time. PA had a plan and proceeded with it without hesitation.
Dr Amanda was quick and the follow up was good news.
She asked if I wanted to try a different medication so I did and it work better than the other medication I'd had. [Single best thing is...] The x-rays and telling me where my pain was and what can I do to keep it to a minimum.
Good summary of options, literature and recommendations. good advice, friendly staff, expert injection.
Brian removed my bandage carefully and examined my knee. He answered my questions and treated me very well. [Single best thing is...] The results.
Easy to discuss problem ares and possible treatment options. [Single best thing is...] After corizon shot, felt better next day.
I was treated very professionally, l met Dr Roark very nice man. I have been going to your Springfield office for over a year now, I really like Dr katz. The staff is very helpful, KELLY is the best.
The visit was professional, thorough, and accurate.
Doctor took the time to explain medical situation and suggested alternative treatment.
Excellent Dr and staff. Transparent, clear, knowledgeable,nice bedside manner. [Single best thing is...] Long term recovery probability. Done expertly.
Dr. Berkowitz explained everything and he took the time to explain everything so that I understood what the problem was. The ease of the appointment. All of the staff were friendly and professional.
Office got me and appointment shortly after injury - during holidays. The staff secretary ,nurse, radiologist, and doctor could not have been nicer, explained everything,answered my questions. Class act all around. Highly recommend.
Dr Kruger operated on my back so I can return as a UPS driver in the very near future. I have nothing but high praise for him and the entire staff! [Single best thing is...] I'm almost able to return to my job.
Jessica was great, very thorough, very personable....she assigned Physical Therapy and to come back in 4 weeks, I just made a follow up for this Friday which will be 3 weeks as PT has not helped and I continue to be in incredibly pain. I am not satisfied as treatment plan should have been more aggressive if main was not reduced/controlled. I cannot function with the pain I have.
Going for a different procedure for my knees, therapy.
I was in and out quickly. [Single best thing is...] The information
Appointment was on time. Provider was very knowledgeable and helpful
Doctor Fantry and her assistant were very pleasant and there was no waiting
Dr.Berkowitz explained why my finger still swells.
Given shot in knee. [Single best thing is...] Not painful.
Pleasant efficient staff. Cortisone injections reduces pain increases mobility.
Ms. Temple listened to my issue and did what she could at this first visit.
Very thorough. Answered all my questions.
After surgery, they went over what was needed to get back to healthy back.
DR RUARK & THE STAFF ARE *** ALL *** AWESOME!!! [Single best thing is...] HONESTY & FRANKNESS OF DR RUARK.
Didn't wait very long, office staff friendly.
Through exam during appointment. Attentive PA. [Single best thing is...] Diagnosis
I received a cortisone shot in my knee. Helped tremendously.
Brian was very prompt, courteous and helpful.
Dr Fantry is an Excellent doctor! My foot is a lot better and healing good!
Seen within 5 minutes of arriving. Took x-rays and saw PA. Taylor spent time talking about my concerns with swelling and alleviated my fears. Confirmed that I'm progressing well 2 weeks post surgery.
Staff was friendly and professional
everyone is friendly, very short wait time to see doctor, and am not rushed at all during visit, explains and answers all questions
Very professional and caring. Good followthrough.
Xray tech was very nice. I was satisfied, but someone is supposed to contact me to set up OR date and I have not been contacted yet.
Taken into room within reason. Questions answered sufficiently. Performed quickly and efficiently.
ENFIELD OFFICE: Very Much LOVE the Urgent Care IDEA. Going to the Hospital ER, is a real drain and stressful.
Surgery was successful and I was referred to see a hand therapy specialist following my trigger thumb surgery.
I'm always satisfied when I visit. Brian is honest and actually cares about my treatment plan and it shows. I'm going to have knee replacement in a few months after years of pain and bring denied at other doctor offices. Here they listen-
Dr. Fantry was very professional and I trusted her evaluation and recommendation for surgery. Hopefully, I will heal well and walk normally.
Efficient, friendly, very clean office. [Single best thing is...] How organized and capable everyone is in their roles
Always professional and treated me kindly answering all of my questions. [Single best thing is...] Done quickly and listened to my input.
Very little wait time-very thorough discussion regarding right knee-Taylor was very informative and gave me the gel shot. A caring and competent PA-C.
Kristen was very informative.
Kristin was professional, explained what she was going to do (needle in each knee to quell pain), and there was minimal pain.
Because He did a good job with my surgery!
The staff are friendly, and take their time providing instruction as you complete the exercises on treatment plan. They check in to ensure you aren't experiencing pain/ too much discomfort as you are completing the exercises. [Single best thing is...] The therapists patience.
Information given and explained. No bs. Good people throughout.
Dr Berkowitz is GREAT! Office staff very helpful and friendly.
I was grateful not to have to go to a non specialist group for walk in care and was in a lot of pain. [Single best thing is...] She was able to give me a solution to try that I could start right away to avoid ruining the holidays.
Was seen timely. Jessica was wonderful.
The visit went smoothly with no long waiting.
I am very satisfied with PA Temple. She listened to me about my back complaints and ordered an MRI of my back after having multiple rounds of PT and spine X-rays. The results came in and options were explained to me. She offered suggestions to manage pain and gave me a non narcotic pain reliever which I wanted versus narcotic. The appointment was not rushed and she explained and answered any questions my husband and I had. We shall see how things workout and go from there. She said to call back if anymore problems. I would highly recommend her. She was down to earth and easy to talk to and she answered all my questions. And as a PA I have utmost confidence in her and trust her.
Jessica was thorough. Explained things well. Worked with my son to develop a plan to get back to sports. [Single best thing is...] Time during appointment to discuss concerns
I was taken promptly at my appointment time, I didn't feel rushed and my concerns were listen to and addressed.
Met needs and expectations. [Single best thing is...] Personnel knowledge and performance.
I have had Dr. Ruark as my Ortho for years and he has never disappointed me. He is very understanding and the procedures are painless.
Dr Kimmel was genuinely concerned about my recovery. I am extremely happy with my surgery, I am still working to regain my strength but the pain levels have dramatically decreased. I would highly recommend Dr Kimmel to anyone with a knee injury. [Single best thing is...] He was genuinely concerned about my recovery.
Punctual, organized, pleasant people, thorough treatment, all questions answered.
Reviewed my ultra sound results, a discussion on options, a followup appointment for March. [Single best thing is...] Discussion on my options and feedback on my improvement.
Alaina was very helpful in answering a few questions I asked. She is most pleasant, knowledgeable,and always explains procedures that she performs; i.e. injections for example. She is an asset to your practice.
The overall experience makes you feel comfortable while there even with receiving injections in my knees.
Dr. Fantry is very knowledgable and young enough to have learned all the new stuff too. Her "bedside manner" is wonderful and puts me at ease every time. She also makes sure she has answered all of my questions and concerns before she exits the room. Her assistant Shana is also excellent as a patient care giver.
Thanks for the oppurtunity of the great service provided. [Single best thing is...] my consern was addressed.
I got told that I could start slowly not use the brace I was given. So, that made me very happy, but also because the appointment went well.
Im developing a better relationship with Dr. It was VERY rocky in the beginning. However, her assistant Shana has always remained sweet and patient.
Friendly and professional. [Single best thing is...] I got results.
Por el trato hacia mi persona [For the treatment of me].
Dr. took time to answer my questions, took x-rays to determine extent of problem and explained why he thought it necessary to do replacement surgery rather than repair. I was satisfied with his answers. He also gave me a shot for the pain and seems to understand that it has been considerable and I need to do procedure ASAP.
My appointment was on time, I had a post-op x-ray, and I had my stitches taken out. Everything was done in a timely matter.
I was not pleased with the fact that some calls were not returned when I contacted the office twice. Keep in mind that I was still suffering pain, which resulted in me going to the ER on 12.30.2019.
Great service and information as usual Everyone there is great
Dr. Berkowitz always makes feel calm. He is very clear about his diagnosis and plan of treatment!
The examination was thorough and professional. The need to look into the problem further was quickly observed.
As a walk in, my wait was relatively short. I was seen quickly, was able to get my x-ray and results immediatley, and the needed brace. [Single best thing is...] Kristin!
Dr. Fantry was very professional and explained in detail the problem with my big toe. She knew exactly what was wrong and I was impressed with her explanation. She was very personable and did not rush the appointment. I would certainly recommend her to others.
Everyone is friendly and everything is explained in detail. I felt very comfortable at my appointment.
As soon as I walked in the staff at the front desk is ready to assist you.
Alaina is very knowledgeable.
Easy and very satisfying. [Single best thing is...] Pleasantness of Jessica.
Dr Wasserlauf assured me things are getting better. [Single best thing is...] The whole experience.
Professionalism. Answered any questions.
The doctor took his time to discuss my situation. X-rays were taken and he provided me a painless cordizone shot on my knee.
Plenty of time for asking questions and getting answers. Seeing actual MRI helped to understand. Greatly appreciated PA Miles' straightforward explanations/evaluations.
The staff were friendly and helpful. The doctor basically informed me of what surgery she advised - I felt that it was the only option and while she provided information on the proposed Surgery, she did not assess my physical status to find out whether I could physically handle the after care. (Note, I am 84 - have a balance issue, a bad back am unable to use pain medicine such as NSAID's and Narcotic's and a problem with the non operated foot . )
Very professional and caring. [Single best thing is...] It takes the pain away for a time
Questions regarding my recovery of motion were answered to my satisfaction.
I was satisfied because the doctor explained to me that there is nothing else they can do but surgery so I know that a few more months I will be given injections and then ultimately I will have to go for surgery! I don't want to have it and I am looking in alternate solutions.
Not sure what is happening and am not quick to take her advice about another injection. Would rather talk to Dr. Wasserlauf first.
Good communication wit Dr. Kimmel PA , Alaina. She answered all my questions
The staff and the doctor were very nice and kept to the scheduled time.
I was very appreciative that Dr. Fanrty spent time explaining what she was seeing in my x-rays.
Because the pain and the burning on my left foot is still there..this burning is driving me crazy and lots not talk about the pain.
Staff were friendly and helpful. Mary Jane was very nice and took the time to explain everything to me before I left.
The careful time taken to explain what the x-rays showed and what the next step would be when I have my next appointment on January 31, 2020
Everyone was friendly and nice and treated me with respect.
Beautiful facility, friendly staff and easy parking. [Single best thing is...] The physicians assessment and explanation of disease process and treatment.
I have been seeing Kristin for years but I was very happy with Taylor. She administered the injection without much pain. She was very personable and informative.
The openness. Easy to understand. [Single best thing is...] A couple of days of no pain from the injection.
I had extremely bad knee pain and within a few hours I was beginning to get relief.
Sincere and caring approach to my condition. [Single best thing is...] I was walking without appliances in one month.
No appointment necessary and received quick service.
[Highly satisfied] because of the excellent treatment I was given not only by the Doctor but the rest of the office personnel. [Single best thing is...] Like I said when you go to a Doctors office and they explain everything to you in clear terms you walk out of there understanding what they did or what are they going to do
I'm still experiencing a lot of pain, can hardly walk.
Knowledge of doctor. Concise explanation of procedure. Knowledge of RN. Positive bedside manner. Seen quickly.
The experience was very pleasant. [Single best thing is...] Feeling better.
She is amazing, great bedside, took me right in to make sure my foot was okay. Can't say enough about Her, she is really the best
The surgery was a complete success! No more pain and complete mobility.
The breaks in my finger were fully explained using the xRay. Also explained was the risk of not taking care of the finger If I am not careful. [Single best thing is...] Understanding the tendons are attached to the broken bones.
He does nice work plus super great bed side manner. [Single best thing is...] No pain.
I waited for an hour past my appointment time with back pain. I also found my interaction with my doctor to not be very supportive or solution oriented. I was also asked questions about my eyes which had nothing to do with my back injury and was more of a curiosity from the dr because I have a lazy eye at times, it made me feel self conscious and uncomfortable. I hope that this won't be the same interaction I have moving forward. It seemed like that was more interesting to him than my injury.
Ms. Kelly reviewed the xray and mri in detail with me. Provided a detailed description and final assessment of my condition. She answered all of my questions. She was patient and friendly. [Single best thing is...] The results! Ms Kelly indicated that no further medical treatment was necessary.
Able to have immediate treatment for my problem.
Dr. Katz was informative and knowledgeable. Polite and a touch of humor, which made me feel more at ease.
Because I could look forward to a recovery. [Single best thing is...] Because I could not walk and we have stairs at home I was put into the hospital with a hope that surgery could be the next day. Along with prevention of further damage to my body.
Dr took time to explain questions and to follow on expectations
Everyone in the office was very welcoming
Very professional and friendly [Single best thing is...] Professional and friendly
I was in and out with x-rays in under an hour. This office is spot on with customer service. Very pleased.
Long wait. I needed my FMLA paperwork updated. Had to have an exam. The paper work was held over a month and was not notified I needed to be seen. Missed 2 days of pay.
Dr. Berkowitz and Mary Jane were so quick to get me a surgical time, and i felt so well taken care of, along with a lovely dose of compassion. Dr. Berkowitz set me at ease by explaining clearly what would be happening surgically and he was very reassuring. Everyone was kind, efficient, skillful, with very detailed information about my broken wrist and how it would be treated.
Dr. Berkowitz did a fantastic job with the surgery on my hand. [Single best thing is...] Reduced scarring and recovery time.
I trust Dr. Brett Wasserlauf for the treatment he is giving before my total knee replacement surgery. In September 2019 he treated me with shot of ZILRETTA which was very effective for my left knee pain.
Staff was pleasant. Jessica was knowledgeable, thorough and engaging!
Wait time minimal. Dr. Ruark friendly, empathetic, realistic, knowledgeable.
Kristen answered all my questions & believe that I now have sufficient information & know the options about seeking further treatment or continuing on with my current physical status.
I am very pleased with the staff, nurse and the doctor, very professional.
Walk-in very helpful--good evaluation.
Dr. Fantry was very knowledgeable and professional. She spoke clearly and was able to assess my situation and give me options.
Had three goals and all completed. Set up for knee replacement.
No issues. Everything went very smooth. The treatment I received seems to be working very well. I am very optimistic at this point.
Excellent care and everything was explained very well. [Single best thing is...] No surgery needed.
I was called in within five minutes of checking in. I was questioned about my injury in detail. I received xrays right away. I was able to express all of my concerns and they were patiently listened to along with recommendations. [Single best thing is...] Being able to have my concerns heard and understood. Knowing how well the staff know me and my history.
Everyone was friendly, efficient, and professional. I had a procedure that I was worried about an Alaina made it so easy. I was extremely impressed. [Single best thing is...] No pain.
Saw Doc right on schedule. Diagnosis was unexpected. Received prompt call from vascular surgeon Dr Fantry referred me to.
Dr. Wasserlauf always answers my questions, he is very thorough and I never feel rushed. Wait time was reasonable.
Everyone in the office is very nice, everything is explained clearly and all my questions answered.
The PA was very nice listened to exactly what was going on.
Prompt, respectful, not condescending, answered all questions. [Single best thing is...] The injection is helping. Pain decreased, activity level increased.
Answered all questions and didn't feel rushed at all.
We felt an MRI should have been ordered as soon as the X-rays were negative. There was a risk of further injury.
Seen quickly and they answered all my questions. [Single best thing is...] Released from hospital quickly after surgery .. visit to office was quick.
Extremely helpful patient understanding and detail. Was very thorough and knowledgeable I think others should view him as a great example of what a provider should be like. I have gone to another ortho practice one year ago and what I learned at this practice could have saved me a year of runarounds. Thanks for your care.
Office staff was very polite and helpful. It is really nice when you feel welcomed.
Surgery was able to be scheduled to meet my needs, Dr. Wasserlauf was excellent, procedure went very well.
On-time visit with good analysis of my one year since surgery condition, with additional information regarding my surgery. Analysis was complete, and optimistic. I am pain free and have full range of motion in my shoulder. My strength has returned fully, and I discussed with Doctor a plan of action to return to my previous sport of archery. I appreciated his interest and optimism in my recovery.
Dr. Wasserlauf explained procedure thoroughly. Cortisone shot was a painless procedure.
Always a pleasure to see Brian. Quick and painless.
Brian was professional, knowledgeable, and kind. He got me on the right track to solve my problem and get me back to living my life. In one word: progress. I now know I'm heading forward to a resolution to my problems.
Very personable, quick, knowledgeable, provided options.
Post op visit went well and I'm on the mend. My knee is fixed.
This has been a difficult injury with a prolonged treatment
I felt that Dr. Kruger was to the point and respected my concerns.
I was very happy that Dr. Wasserlauf was willing to follow up with me after Dr. Blaine actually did my surgery. And I was glad that he was going to consult with Dr. Blaine on my physical therapy protocol.
Prompt service, Dr. explains and reassures my problem. Everyone treats me so well, having great results.
On time, professional and caring.
Such a professional office. [Single best thing is...] Every one is so polite and understanding.
I came here due to a very very painful break of my wrist and i was treated like i was the only one there. Just a few shout outs to PA Harris, Emily, Dr Berkowitz, Mary Jane, and all the x-ray techs. Thank you for helping through this very difficult time . I would definitely go back but hopefully not to soon.
Everyone in the office was very friendly, I was seen very quickly and I was given all the information which allowed me and my provider to make a educated decision.
Great work with explaining healing process. [Single best thing is...] Short wait time.
The way your people handled every thing, they were efficient and friendly. They knew why I was there and asked appropriate questions. [Single best thing is...] I got to use my left arm again without pain.
Great service. Explained everything.
Staff was very professional and attentive. Dr. Berkowicz is patient concerned. He listens and explains everything.
Totally different experience this time. Check-in was easy. People were friendly. The receptionist accommodated my request to try to be seen early. All good this time! Kristin is excellent. Knowledgeable, efficient, caring and friendly. Very satisfied.
Detailed explanation of time lines and treatment options
The receptionist was very very pleasant and helpful. Waiting time was very minimal, x-ray Tec was very friendly but Brian Katz was the greatest PA I have ever had. His explanation was great and treatment was fantastic, within a few hours my pain was gone and I was able to move my arm. Thank you all for the great service .I must also mention Dr. Ruark, he did my knee replacement and it still feels good. Another fantastic Doctor. Hope you all great holidays and happiness. Thank you once again.
Always pleasant and professional from check-in to check-out.
Brian talks to you not down to you. He answers every question you ask. I Feel very comfortable with Brian also with Dr. Ruark. I trust both of them and to me that's the most important. Trust.
We were on the same page about ordering an MRI at this point.
Dr. Bissell Is very kind, thorough & professional. Always respectful & takes time to answer all of my questions.
Competent and professional; did not feel rushed in any way; felt all my concerns were listening to and responded to; have faith in the provider.
Pleasant, courteous workers, and doctor I saw. Place very clean, and comfortable. Would recommend this place to anyone. It alleviated my pain.
Prompt, courteous, intelligent, service. X-rays and a thoughtful exam was done.
MD answered all my questions and suggested which activities would improve function.
Dr. Fantry had a great manner. Explained what my injury was and how to move forward. I was pleased that a new x-ray was taken (previous x-ray was taken in an urgent care facility).
The MD was very attentive and explained every detail. [Single best thing is...] that I am healing well.
I had been over a month for my orthovisc injection due to issues with my insurance company. Crystal was incredible when it came to the follow up with the insurance company and making sure the medication was delivered so I could get the injections before the holidays. [Single best thing is...] being able to start walking with less pain after the first injection.
Efficient, pleasant staff. Progress great after having cortisone shot.
The Front Desk is wonderful, always polite and helpful as are the entire staff, from the X-Ray Techs to the MAs, The Doctor's Office staff and Dr. Fantry is one of the most caring surgeons I have had the opportunity to meet and have as my surgeon. Dr. Fantry took the time to let things settle and heal and got opinions with regards to my case in order to achieve the outcome she and I both wanted.
She was very friendly, gave me all the time i needed, answered all of my concerns, and was very very good with her answers.
Although I did not see Dr. Kimmel, the PA I did see was very helpful and informative. Her suggesstions to me have had encouraging results.
Everything went well. Didn't have as much pain when I had my first visit. Procedure was not too bad. I had an injection in my left leg above the knee.
Everybody was helpful and considerate of my injury and allowed me to move at my pace I was able to do.
Alaina was very professional and concerned about my progress after PT and my left knee pain which is much better. Also helped with bursitis pain I developed in my upper left thigh. I'm very confident with her treatment and advice.
Everything was on time, and everyone was happy, and professional. Nothing really hurt after surgery. I should have had the surgery sooner, but that was my fault.
Brett is efficient, entrepreneurial, bent over backwards to try to meet my surgical schedule - saw things my initial ortho didn't and came highly recommended. Would recommend him. Saw things my initial ortho hadn't. Led me to where I thought we should go.
Beyond wonderful doctor. Gentle, friendly, warm, caring.
The wait was short. Doctor Wasserlauf took the necessary time to evaluate.
Nice staff and explained what was to occur.
All explained in detail. [Single best thing is...] the interaction with the staff.
Brian explained everything to me. He then gave me a shot which did not hurt at all.
PA excellent. Answered all questions never felt rushed.
Excellent service. Quick and easy.
Spoke clearly with us not at us and answered questions clearly. Gave us clear options.
Dr. Fantry informed me of the results of my MRI in terms that I understood. He presented a plan for the future. Dr. Fantry is informative, pleasant and competent.
Dr. Fantry introduced herself which I appreciated. She asked questions and was very gentle during the exam. She explained that it was hard to really determine exactly what was wrong with the tendon in my ankle. She told me what she felt was the best way to let it heal. She also said if it didn't help, she would then get an MRI. The next step would be physical therapy. I liked that she told me what would come next. Every one was very caring.
Dr Ruark is very detailed in his explanations and listens when asked a question. [Single best thing is...] Walking better again!
Alana is a very professional young lady and very pleasant , she is patient and explains things thoroughly so you can understand , she takes her time with you and you don't feel rush . Very nice friendly office
The staff had a lot of patience with me during removal of the stitches
Very professional and friendly
Discussions were concise and to the point. Kristen maintains her professionalism, yet has a warm approach and is totally attentive to patient concerns.
Everyone was excellent to deal with. Very informative.
Excellent care plan and attention
The Dr. Bissell had a great treat and care about my case.
The office was helpful and running on time. The doctor answered all of my questions.
Dr. Fantry has been amazing to work with. She always gives me all the information I need an answers all my questions. I have a lot of trust in her.
On time, Dr. Kruger was very attentive and my surgery was a success. IT WORKED!!! Pain free.
I'm a little disappointed with my rate of progress but Brian Katz assured me that I was on the right track.
Took time to explain why I need a knee replacement. Took his time.
Doctor Fantry was very knowledgeable, confident and personable. I felt good about my decision in choosing Ankle Replacement surgery.
We were treated well and he took the time to explain things thoroughly and was talking to my son about his knee and how to care for himself as an athlete. He was bright and spent the right amount of time with us!
Office staff was helpful in scheduling my appointment and in greeting me when I arrived. The PA who saw me was direct and explained my condition and offered 2 ways to proceed
Alaina, explained my x-rays completely to me and showed me where my pain was comming from.
I had shoulder surgery 3 months ago and was still having pain. Dr. Ruark sat down with me and spent the time to explain that my recovery was still within the normal recovery period and helped me to better understand what my surgery was like and how my recovery would be. He also encouraged me to continue with stretching and re-assured me that I was doing well
Dr. Kimmel, staff and the people that work at the practice are the most professional people I have ever dealt with.
The appointment was to see what is wrong and what can be done.
She identified my problem very quickly and prescribed treatment that corrected it .
I had some issues.....I almost passed out and the staff took quick action. Got me water, candy, and crackers because I hadn't eaten anything. Dr. Berkowitz's assistant Emily and the other staff member (sorry I don't know her name) stayed with me and monitored me until I felt better. Thank you all so much.
Katz is personable and answered all questions. Staff was friendly and encouraging.
Efficient and friendly staff. They were running behind, but were very apologetic and gave me the info. I needed. Jessica was thorough and took a conservative approach.
The entire team shows a level of happiness with their work. Dr. Amanda fulfilled her promise of pain relief for my arthritic ankle with her surgical skills.
Was very satisfied and more important no pain.
I was able to schedule surgery in the short time frame that I needed before year-end.
I was brought right at my appointment time and greeted warmly. Kristen checked my knee movements and asked all the right questions and answered all of mine. I felt I was given the time and attention that I needed. The procedure was a difficult one. At least for me. The operation was successful and my recovery is going exactly as planned. I am looking forward to a full recovery.
Very helpful and answered all my questions Didn't feel like I was being rushed. She took time with me.
The team brought me back fast and reassured me as I was really anxious regarding getting a cast off.
Staff was very poljte. Reasons for my problem was fully explained. What can be done about the problem was explained to my understanding. No additional pain was felt.
Dr. Wasserlauf and Kristin are very caring and attentive to the issue I am facing with my knee and working towards getting me comfortable for surgery.
Everyone at the office, from the office receptionists to the nurses and doctors are very pleasant, knowledgeable and professional. As of today, PAIN FREE.
Very kind and answered all my questions
Front desk staff were very professional and welcoming. Reassuring!
Great doctor, great results from foot surgery. Correct expectations about the procedure and outcome.
The doctor gave me good information and a contact if I had more questions
I think your whole group is the greatest. Keep up the good work.
What the problem was and what could be done for it was thoroughly explained. [Single best thing is...] No treatment/procedure was necessary.
They were able to fit me in to a crowded schedule and though I had to wait to be seen, I was totally ok with that given the nature of my time with Dr. Wasserlauf
Dr. Bissell was the utmost professional. Excellent surgeon as well as in his bedside manner. I will highly recommend him to anyone. Final result was perfect.
I was seen by my Dr. and able to review my recovery with him.
Brian always takes the time to listen and doesn't rush the visit. While injecting the gel into my knee, he always asks if I'm OK. I can walk up the stairs without pain.
Waiting in the lobby is a comfortable experience due to the large TV, always on my favorite station HGTV. The staff is friendly and medical providers exceptional. The single best thing about my treatment results is knowing what I should and shouldn't expect from my recovery, long-term. I had a clear understanding prior to surgery what my options were and the results I should expect.
Both Josh Miles and Dr. Kruger are compassionate practitioners. They listen to me and while there is little that they can do to help correct my overall orthopedic health and wellbeing, they provide needed prescriptions, follow up, and referral for PT. I often speak with family about my gratitude for their care.
Very professional and knowledgeable. Takes time to explain the situation of your injuries.
Dr. gave full attention to my issue and offered the next step in the recovery process to me.
Little wait time and the PA took the time to go over all of my questions and concerns.
Dr. Berkowitz was thorough in his explanation of my problem and the available treatment plans.
The person taking x-rays did not use a lead shield when taking images. I was crying so hard throughout the process that I wasn't able to say anything. I asked if I could possibly have an injection of any kind or something to help with the extreme 10/10 pain I was feeling and I was sent home with a prescription for naprosyn. I asked the PA for information to determine if I could see a doctor in that group because I had previously seen Dr. Kimmel (who missed a tumor on my kneecap after me repeatedly telling him something was wrong, requiring me to have a second knee surgery in 2018). I was told I'd be contacted on Monday but I never heard back. I found another surgeon to provide a second opinion but my appointment is not until Friday. I have been in complete agony all week and besides giving me an immobilizer for my arm, nothing at all was done to treat my pain.
Dr. Berkowitz, explained in detail about what to expect with the procedure and recovery.
All questions and concerns were answered, office staff is very helpful and informative, hospital staff was very comforting and lead to an amazing experience being a first time surgical patient. I am still recovering and the Physical Therapy team is also very kind and understanding. My experience has been highly satisfied and I recommend all teams involved to any persons in need of orthopedic surgery.
After seeing a doctor for more than two weeks I finally got sent to the advanced orthopedics clinic, the doctor there was real helpful took care of the problem and I was good to go after that. [Single best thing is...] getting x-rays and a shot of Cortisone.
Excellent service provided by Brian and the rest of the staff
My appointment was on time. All staff were friendly and helpful. Dr. Fantry explained everything clearly. Dr. Fantry listened and addressed all of my concerns. I understand what the problem is with my ankle/foot better, and understand the reasons behind the treatments.
After being referred to Dr. Bissel based on a exam from Dr. Kruger and my PCP their conclusion was hip replacement is needed. During the meeting with Dr. Bissel he offered the fact he does not do hip replacement. He and his assistant said they would schedule an appointment with a Dr. that DOES do hip replacement. That was a week ago and I have still not heard back from NE Orthopedics. I consider this to be very unprofessional and not the way to treat a patient or customer needing surgery. Time is of the essence due to several factors, this mistake has delayed any process for a month and a half.