Thoroughly discussed all aspects of surgery. Asked and answered my concerns. Loved the PA who worked with me and the lady at the desk Deb. Dr Heil was thorough and explained what would take place. Totally satisfied. Only waiting on PT and insurance so I can move forward
There was only one time where I had to wait in the exam room for a really long time. It was no big deal. I understand sometimes this happens
Dr. Heil provided a very personable, yet professional, consultation. His warm disposition made me feel very comfortable in choosing him to be my surgeon. He has more professional credentials than any other surgeon I had consulted with. Dr. Heil provided a personalized consultation and was not pushy. He allowed me to make my own choices on sizing, but properly guided me through the right surgical needs for my specific wants. I am very happy to choose Dr. Heil and am looking forward to my surgery.
Yes very [satisfied], but I would like to get the pricing emailed to me. I left a voicemail with my email address. It was given to me at the visit but I misplaced it.
Just waiting on insurance
The consultation was very informative. Dr. Heil and his staff took their time and answered all of my questions. I was unsure of what implant to choose and I was welcomed back into the office a second time to retry all of the different sizes. I have more confidence. I do have a little trouble when it comes to working out. The gym is a huge part of my life and there are things that I can no longer do. This is a setback but the increased confidence is well worth it.
Dr. was great & easy to talk about all questions . pleasant, professional, nice, friendly, & great place
GREAT EXPERIENCE!!GREAT CARING!!
Overall comfortable feeling about the surgeon and his work. I'm hopeful that my procedure is as successful as his previous surgeries for others who had the same procedure done. Staff was professional and knowledgeable as well.
I was very comfortable with everyone there. Dr took his time in explaining the procedure's and what his plans were.Upset you couldn't make payments at his place. You had to pay with a certain company only..
My appointment was at 11. My wait time in the waiting room was very brief but I waited nearly 40 min in the exam room for the doctor after i saw the pa. Everyone was friendly but I didn’t feel that the patient coordinator was very friendly. She seemed very short with me.
Great team did a fantastic job Easier to move and get around
I am a prior patient and have been satisfied with prior procedures
Friendly and educated staff
It is not often that you are treated as nice as I was treated at this office. I just loved everyone I met. Everything was explained so well and everyone was so friendly. Thanks so much.
Desired results for male chest. Every detail was wonderful! My life has changed due to my gynecomastia surgery. Thank you to the entire staff and the best plastic surgeon.
Very friendly staff. Clean comfortable facility
professional, clean, modern facility.... staff is educated , polite and knowledgeable..
From the first contact with Dr. Heil's staff was personal and compassionate. The staff seems to be very connected with the patients and their needs as well as what they can provide for information and details. Stephanie/PA was great to work with and I took the opportunity to meet with her on 8/24 to discuss my questions and ensure that I understood the procedures correctly. Dr. Heil was very respectful and interested in I was looking to accomplish and honest about what was achievable. Very comforting. I'm looking forward to my surgery procedures and feel that I have chosen the right surgeon and team.
Everything about Dr Heil and Staff were professional and polite I can wear shorts again
I went in for a consultation and was very pleased with the entire process. The surgery went as scheduled/planned and was very satisfied with the staff and facility. Liposuction recovery is a bit difficult but very glad I did it! Dr. Heil is magnificent and so are all of his staff.....Looking forward to my next procedure. [patient name]
The surgery made me look years younger, which is an important component in competing for work. Thank you!!! The staff is very professional and empathetic. the facility is top-notch. I love my new eyes - the procedure took 10 years off my face and gave me back my confidence.
I felt everyone was professional. Dr Heil ‘s experience and board certification were the initial reason I chose his practice. I feel more comfortable and confident
Very professional,knowledgeable and caring
I was extremely apprehensive about having three procedures completed at the same time. The bedside demeanor from the assisting nurse and anesthesiologist certainly calmed those fears. The professionalism exemplified by the entire staff complimented the satisfaction of my results. My sincere appreciation for the efforts and results. [patient name]
All of staff were professional and friendly
Everyone was very friendly and helpful.
Dr. Hiel is highly Regarded and trusted by myself as well as several other patients that I have referred to his office.He is amazing at revising surgical scars left behind by previous surgeries from other surgeons before him. He has restored my self-confidence and I trusted him to reconstruct scars that have plagued me robbing me of my self-confidence and I look amazing ! Scars on abdomen, face and chin .. now fabulous !
Very educated and friendly staff
I have been a patient of Dr. Heil for 10+ years and am always satisfied with my results and the care provided. His staff members, especially Zac, are professional and reassuring.
First, the outcome was phenomenal. It exceeded my expectations and I couldn’t be happier. My only regret is that I didn’t have the procedure sooner. Dr Heil and his staff are amazing! My new appearance is a huge boost to confidence.
The staff has poor communication skills. Rude, rude, and rude!
Dr Heil answered all of my questions throughly. It was a very pleasant experience.
Informative, made me feel comfortable
I love my new look! . Everyone was great and helpful before, during and after my surgery. I love my results but do need another procedure to put my implants back in because they were removed after the infection was detected.
Dr Heil is patient, kind, and compassionate. I would recommend this Doctor and facility to everyone I know. Thanks for the great experience. Will update review post op
Excellent care before, during and after. My Reconstruction breast surgery has not been easy , but, each visit for wound care has always been complete with the highest regards to staff and Pa especially. Dr Heil always makes it easy to understand
I’ve had multiple procedures done through AquaBlue and as a patient with Dr Heil It is an excellent practice
Having breast reduction has always been on my mind but really decided to proceed with finding out more about the process. I was very happy with the staff at the original meeting and then when I had to reschedule the appointment to actually meet the surgeon. The staff made the process convenient for me.
I like the way my nose looks post surgery. I am breathing much better also. The septoplasty helped my nose reshape itself and I remember this is the way it looked prior to my surgery. I am very pleased with the results, and the overall ease in breathing.
I just feel like the time period to tell whether or not revision surgery is needed was too small based on how long swelling lasts after rhinoplasty. Six months was not enough time, would prefer on year
From the first phone call, until the end of post op everyone was curtious, friendly, and extremely helpful. I was make to feel very comfortable about my procedure. Dr heil explained in detail what we would be able to accomplish and he got it to perfection. Highly recommend this practice!
When Dr. Heil encountered an major complication during my procedure he performed the needed surgery with incredible care. He was available 24/7 and showed much compassion throughout my recovery. I am extremely grateful to Dr. Heil, he is an exceptional surgeon and I greatly respect him. As I experienced first hand unexpected complications do not intimidate him and he has the education and experience to deal with them effectively. With Dr. Heil you are in the best hands. Dr. Heil saved me and I am forever grateful.
The results were terrific and just getting to know Dr. Heil a little was great. . In addition to having a very competent and professional staff Dr. Heil was incredibly accessible and thoroughly explained all aspects of the procedure. He was very open to questions and is a very likable person. His work was outstanding.
I am very happy with my results. everyone was so nice and the facility was very clean and relaxing
The entire staff was friendly, very helpful and extremely knowledgeable. Dr. Heil and Dana were both wonderful and could not have been more generous with their time. The experience was completely positive and I plan to schedule the procedure as soon as is possible.
Dr. Heil and his associates were professional, caring, and generous of their time while explaining the procedure and were supportive during and after my procedure. I love the outcome!
everyone was super friendly and extremely knowledgeable!
All staff, including PA's and Dr Heil and anesthesiologist were very friendly, informed, supportive, and assuring. hey were always available to answer my concerns and questions during the pre-op, surgery, and healing process. I have been told that I look healthy, and somewhat younger
Staff seemed highly qualified. I was impressed by them telling what I didn't need as well asd what I could need.
Dr. Heil is an amazing doctor. He is professional but personable. He is genuinely concerned for his patients and their well being. I am a worrier and had 3 consultations before fully committing to the surgery. Dr. Heil never ever made me feel like I was wasting his time. He never seemed annoyed that I asked the same questions over and over. I had an open Rhinoplasty that didn’t even require pain medication, just occasional Tylenol. My final result is still a work in progress since I’m only about 10 weeks post op, but I am already so happy with the outcome. He listened to everything I asked for and he did a perfect job. About 10 days post op, when I was extremely swollen, I called and asked to see him because I was nervous about the results. He was so so patient with me and explained that final results can take around 6 months. Again, he never made me feel like I was a bother or that he didn’t have time for me. The entire staff at Premier Plastic Surgery is the same way. From Sandy scheduling ALL of my consultations, the surgery center staff making me feel so at ease and comfortable and the PA’s listening to my freaking out over swelling, they are awesome and I can’t be more grateful to all of them.
I beleive that DR Heil listens to my concerns and what I’m expecting for an outcome He is extremely personable and reassuring. Spends all the time necessary with me . I see Zak often as well and is outstanding. They both reassure my concerns His professionalism is 2nd to none as well as Dr Heil I will continue with Dr Heil for any further surgeries and recommend the practice to others Lov the whole staff so very nice and accommodating!!! [patient name] It has changed my day-to-day life immensely knowing that I can actually wear pants and clothes and not hate how I luck he has been absolutely wonderful with this surgery and prior surgeries that I’ve had I don’t have the words to explain just how wonderful Dr Heil and Zak are
Having had breast cancer surgery and radiation treatments my spirits were already low. Visiting with Dr Heil and his team gave me encouragement that he can correct the damage done and that I will feel good about myself again. I have had two surgeries at this point and will gratefully go to him for the last and final stage.
Dr. Heil was very thorough when explaining how the procedure would go. He treated me with genuine care rather than most doctors who want to get you in and out and only want to be about business. He is very kind and he provided me with a huge amount of information
The doctor really seemed interested in me and my individual needs and questions.I was provided with the name and phone number of another patient who had my procedure done. She was very helpful and was somewhat disappointed in the before and after photos as I was. She was very pleased with her surgery and felt it had a much better outcome than the photos.
I am very satisfied with my consultation! It was very easy to get information and contact the office to set up an appointment. Once arriving the office was clean and “spa” like.. The Staff was friendly and the wait time was maybe 15 minutes. The PA that started my consult was very down to earth and helped me decide the size I wanted and made me feel comfortable throughout the entire process. She explained everything from start to finish for the procedure and what to expect afterwards. Once she was done Dr. Heil came in and was more then helpful explaining the procedure and his techniques. I knew I was in the right hands and didn’t feel the need to search elsewhere so I booked my surgery date that day. Sandy and Kristie were fantastic with the finance questions and booking the surgery. The Pre-OP Nurses were very knowledgeable and made me feel at ease prior to my surgery day.
Well, I wanted my implants removed and Dr. Heil agreed no questions asked. The level of respect he showed for my decision was really important to me when it came to choosing a surgeon. He did not try and talk me into replacing the implants, changing the size, etc. He provided the service I was hoping for without hesitation and he did an excellent job.
I’m not very good with words but y’all made me feel very comfortable! I can see so much better and of course looking better doesn’t hurt !!!
Great medical staff and PAs. All very caring and helpful
Dr heil does amazing work. After four day basically no pain and tiny incision....
The overall time they took to explain things was great.
I appreciated the thoroughness of the staff and the friendly atmosphere.
The staff and doctor are friendly and knowledgeable. They respond to my questions/concerns in a very timely manner.
The staff was very friendly and accommodating. I was very pleased with the interaction with Dr Heil. I felt confident that I had made the right choice in selecting this practice.
My procedure went exactly as planned and the results are what I expected! Everyone is extremely nice and Dr. Heil is very good at what he does. He did everything that we discussed and the outcome looks great. Dr. Heil has great bedside manner and is very personable. He made me feel very comfortable about the procedure.
I believe Doctor Heil listened to me well, was clear on information I needed, and very professional. I like his attention to detail as well.
The environment of the office is nice, the staff was knowledgeable and understood what I was going for. I am very satisfied with my overall results.
Professional clean and good communication
My surgery was a breast reduction revision and lift. So I knew going into the surgery for the second time what to expect but the staff was great. They were very professional and made me feel very comfortable. They were very organized and followed up on all of my pre op. A nurse called me first thing the next morning to check on me. The office was always great about getting me in to see the doctor if need be right away. Like I said this was a revision because I wanted them even smaller from my first surgery and Dr. Heil was great and understanding and never once gave me trouble with doing the surgery again at no cost. I will be back for all of my other cosmetic needs for sure.
Dr. Heil and the PAs are extremely professional, compassionate and friendly.
Had to wait too long
Very interesting, informed, relaxing, location, all the staffing very friendly
I felt very comfortable with my Doctor. The office was very clean. The staff are wonderful. AND I LOVE MY RESULTS....DOCTOR HEIL IS TOP NOTCH.. I WILL BE BACK FOR ANOTHER PROCEDURE FOR SURE..
Everything from initial consult which was highly detailed from both the PA and the surgeon to the finish of the procedure. Everything that was being done during procedure was discussed and the confidence in the staff was over the top!All the staff is on board with all parts of this procedure. Thank you for such an outstanding experience.
Excellent customer service
I appreciated the experience from start to the point in recovery I am now. Highly satisfied with the results of my surgery. Excited to find out what other surgery I might receive to enhance my lifestyle
Friendly staff, professional doctor, timely appointment, and clean office.
The wait time to see the doctor was very long I exam room and waiting area at times . I wanted more info prior to committing to surgery. Take home papers on preparation and what to expect afterwards prior to making a deposit commitment for surgery would have been really helpful
everything was great, the surgeon was patient and thorough and the followup care by the PA's was wonderful. The PA's who saw me after the procedure were awesome, very patient and very skilled. They assured me I would be OK when I had some post op problems and made me feel more comfortable
I was very scared to get a tummy tuck and put it off for years. I don’t know why I waited! Dr Heil and his staff are the best! I am completely satisfied with this procedure and can’t wait till I’m completely back to normal so I can enjoy my flat tummy. At 2months out, I’m still swollen but can see the results already.
Surgeon, nurses and pa’s were very honest when describing what recovery would be like and fully prepared me for what to expect. Everyone was nice and helpful. I’ve wanted this surgery for a really long time and having such a great group of people help to make it a reality reaffirms that this was the best decision.
I love my new boobs! They feel and look real. Exactly they way I wanted them! I couldn't be happier with my expierence.
Professional, kind, courteous!Dr. heil and Zack best in business
The PA-C and Doctor made me feel at ease.
Dr Heil and his staff have performed many surgeries for me and I will return to them over and over again. They were all wonderful giving me the best of care during surgery and follow up care. Dr Heil is a skilled surgeon no matter what surgery he performs. All the PA’s (especially Zack) are excellent in answering questions and giving the support needed pre/post surgery. I could. It have been in better hands and they made sure I was pleased with the results or they would fix whatever I needed.
Overall excellent care. . Friendly, professional and knowledge staff members. Very satisfied with my results from surgery.
I am highly Satisfied and very Pleased with the recovery. Thankyou
This is a top notch operation. From the facility to the staff you would be hard pressed to find one better. Minimal wait time for my appointment- less than 5 minutes to be seen. Very comfortable and private care. Pre-op and post op nurse(s) were fantastic. Follow up visits with the PA very good too. Anastesiologist was good- surprised he called a few days after to check on me. The surgeon could not be more professional- took his time to explain the procedure. Overall a high quality experience.
I haven't had the excision yet, so I can't comment.
Caring. Informative. Took enough time with me as needed. Helped me understand the pros and cons. Decided to wait till the last surgery is a year old, to let any permanent changes settle in. Then decide to do the reconstruction.
I am very happy that a doctor and staff at this office took the time to listen and lead me a the right direction for the bad experience I had with my old doctor
Very friendly staff. Surgeon was extremely thorough and did not seem like he was rushing to get to his next appointment. Staff made me feel very comfortable and they were not pushy in making me schedule my procedure right away and helped with financing options
The entire staff is very friendly and welcoming. From the moment I walked in I felt comfortable. Dr. Heil was extremely comforting and knowledgeable. He explains everything thoroughly and even gave me names of other reputable surgeons to get second and third opinions before committing.
Dr. Heil spends as much time as you need to answer and address any of your questions and concerns.
I felt very well informed about my surgery. The staff, nurses and my doctor were all very attentive and professional. It was the best overall outcome for surgery. I feel more confident, which makes me happy. I finally have my body back after having three children.
The telephone coordinator was very pleasant. When you first walk into the facility, it’s beautiful and very clean but gave me the impression this was too expensive for me. But after interacting with the staff I was put at ease. The nurses, doctors, staff are all very knowledgeable and patient and encourage questions which they take time to answer. I return every year for a skin check and my daughter has has laser treatments for her eye that was damaged in a fall. Thank you!
I rave about my experience! I loved everything about it from the office to the people. Wonderful experience, i can't say enough good things. I recommend them to everyone! I'm more confident
The experience was comfortable.Adequate time was given and the Dr and staff were knowledgeable, thorough, courteous and kind.
I felt as if everyone genuinely cared about my wellbeing and would go out of their way to assess my needs and concerns. I feel more confident and willing to try things out of my ususal comfort zone.
My experience from consultation, through surgery, during complications and healing was handled with excellent comfort and care. Dr Heil, Zac and Stephanie were there for me every step of the way. They answered their personal cell phones, and provided me with prompt, educated and supportive care. I was thankful and appreciative of their bedside manners and willingness to help me. I've never experienced such genuine and sincere staff. Zac and Stephanie are amazing. You both pulled me through, never making me feel like I was a bother. You have exceeded my every expectation. I could never thank you enough, or find the words to show my appreciation. May you continue to touch many more lives. Bless you all. My outcome is the best thing that's ever happened for me. I feel amazing and you've given the opportunity to experience new things, and I've gained a new self confidence. Did I mention Zac and Stephanie rank up there?
Having just come out of breast cancer surgery, many procedures, and radiation treatments, meeting for my initial consultation with Zakery Koban was very comforting. He was kind and gentle and I felt very comfortable while I was having my consultation with him. He treated me with dignity and respect for what I have been through. Dr Brian Heil was the same. He was very thorough and took his time to explain every detail of what my plan will be for the reconstruction of both breasts and giving me an approximate timeline of when the several procedures/surgery will take place. He was very patient in answering my questions and addressing my concerns.
The staff was very nice and knowledgeable. Everyone treated me with respect.
Bed side manners were beyond satisfactory. The entire staff made me feel respected and cared for. Highly professional and personable. I never felt rushed and felt Dr Heil had every interest in my case personally. I couldn't wait to book my procedure. I've already recommended him to friends!
I was very comfortable with everyone I saw in the office before and after my surgery! The surgery went well and I would reccomend Dr. Hiel to a friend. Thank you so much for the surgery, it has made me feel better, health wise and confident wise. THANKYOU.
I am very satisfied with my tummy tuck. The staff are very friendly and answered all my questions quickly. I would definitely go back for other procedures. The results that I see getting better and better every day.
I had a wonderful experience with Dr. Heil and Zak! They were both extremely helpful and supportive from start to finish! Zak was there to answer any questions I had no matter what day or time it was! I had a pretty good recovery and my results were amazing! They did a great job on my rhinoplasty and breast augmentation! Just wanted to say thank you to both surgeons for their incredible work! I am very pleased with my results and get compliments from friends and family! I like that it has not changed my overall look drastically, but just enough to give me the confidence I wanted to have a more feminine look!
The office staff was a little stand offish. Being a business owner, I realize that these people are the "face" of the facility, and it's imoortant that they act as such (Reception Area only). Everyone else was wonderful
The doctor is very knowledgeable with good bedside manner.
Very comfortable the whole experience. However I absolutely loved the nurses the day of surgery they were so sweet and sincere ♡
Dr Heil is a true professional. He is precise, proficient, detailed and spends time listening and explaining. The results, of course. My lips look amazing
Yes, I am confident about the procedure
The staff and Dr. Heil were very professional and I received the best care while there. I am extremely happy with the results of my breast lift and augmentation. I would do it again in a heartbeat! The breast lift and augmentation have increase my self-confidence and have helped me to feel more myself again after having children. I am proud to be a mom but am also proud to have breasts that I enjoy!
The whole process was easy, the staff was friendly and knowledgeable. Felt very comfortable w Dr. Heil.
I was not given a definite price for the procedure. The staff was very nice in the office but I want to hold off on scheduling before I get a price.
I can't say enough good things about going to Dr. Heil for a. Consultation about a surgery. He has done several cosmetic surgeries on me and he has always backed up his promise to make sure I was happy with the results. Dr Heil and Zack always take so much time explaining the procedure in detail and making sure I am fully informed. There is no pressure to agree to the surgery. If I was unsure they are ready to give me all the facts and help me make a decision. I couldn't think of any other place to go to have my cosmetic procedures done.
The entire staff is friendly, supportive and professional.The offices and surgical centerappear extremely clean and hygenic.Dr. Heil is professional and exhibits a strong confidence which I feel is very important in a surgeon. The P.A.'s (particularly Zak) are very professional, compassionate, considerate and knowledgeable. Scheduled appointments are prompt with very little if any wait time and are kept quite private and secluded from other patients. This surgical procedure was life changing. I have never felt more beautiful, confident and proud of my breasts!My family and friends are amazed at the difference in my body.Thank you so much!
Everyone that I came in contact with from the front desk to the surgical nurses were very professional and helpful. Dr. Heil was very informative and made sure that any questions or concerns I had were answered. He did a fabulous job on my liposuction surgery. I am very satisfied and will definitely be back for a tummy tuck.
Dr HEIL is my Hellen Keller He is a miracle worker More confidence
Dr. Heil and Stefani his PA were amazing! They were helpful and thorough. They helped me every step of the way and made me feel comfortable ever since. I'm taking my mother for a consult in two weeks that's how pleased I was with the entire staff. They made me feel like family.
So far I see a little change. I am not 2 weeks in yet but already down a 1/2 inch! I love dr Heil and his staff. They are amazing. I feel valued and appreciated when I am there. The staff always seems happy to be at work and that they all appear to love their job!!
The first thing I remember after my surgery was being hurried out the door with the help of the nurse and my husband. I was not awake when I was being dressed, was never given something to drink to make sure I was okay, and wasn't allowed to wake up slowly and leave when ready.
I loved my lips. I will return to get them done again . Good experience
They treat u like a person not some random patient. Like on a personal level. They made sure I was OK several times also asked if I had any questions..
Dr. Heil made me feel very comfortable about the procedure.
I have no problem everything was fine with
All Employees were very pleasant. I would like to have mole removals done in the office not at the surgery center Procedure was not cosmetic
I was highly satisfied with my experience.Dr.Heil was professional but approachable and office staff was helpful and considerate. Looking and feeling better about my appearance after skin cancer surgery on my nose .
I had a colsatation. They were to Call me to set up procedure. No one ever called. Called but got the office by South hills Mall they took my phone number and said they would give to the scheduler that took care of that. It has been aproximity 3to4 weeks. Decided they felt I was not a candidate, even though the young lady told me she felt the procedure would work for me.
From the 1st consultation to the last post-operative check, Dr. Heil and his team provided the highest level of care. Phone calls were returned immediately. I was never made to feel rushed or that a question or concern was dumb. I honestly felt like family by the time my process was complete. If I weren't moving out of state, I would definitely come back to this practice and no other. If I do have to have another surgery and flying to PGH were an option, I would definitely consider it. I can exercise more easily now. The pain in my neck/shoulders/head is far less frequent. I don't have to worry about finding tops that will fit. My breasts are actually symmetrical. I feel like I gained a new lease on life.
Dr. Heil is so good at what he does and is very thorough in his explanation of the surgery. I trust his skill set and ability. It has increased my confidence by allowing me to feel beautiful.
What made me choose Dr. Heil was his one on one consult and his staff of PA's. He. is honest and detailed in his explanation of the procedure. He treated me like a person not a procedure. I can say I am more comfortable.
Everyone very professional and excellent care by all. I have breasts now!!!!
Attention to details and customer service
Dr. Heil was very efficient and helpful in explaining information. I was there for one procedure, but I was considering another as well. He gave me all the information I needed to make a decision. With Dr. Heil, I had lip fillers with no bruising and minimal swelling. With other operators, I've had significant swelling and bruising.
The staff and office were all excellent. The only negative was the very long wait.
Just so much going on this summer and don't have 6 wks to put aside so going to revisit it next year.
I'm happy with the overall outcome both in the way my breast looks and how well the healing process/recovery was. More confidence in my appearance
Other than my wait time everything has been great so far. My appointment was at 1230 I did not get seen until 145. I am impressed with the staff and how responsive they are. They have returned all of my calls promptly
There were several post surgical symptoms that were not clearly stated by anyone in the practice that I think should have been more deeply discussed during pre op visits. (Numbness in the bottom of the breast, sensitive nipples may be permanent"...never discussed even during LONG pre surgical appointments which questions asking could have led to that information. I am somewhat dissatisfied finding this out after the fact. I am satisfied with my outcome, though, just wish there felt like more transparency about these other things. Also, I find it strange that the $75 consultation fee and scar cream isn't rolled into your over all cost if you choose the practice for the procedure. This is a small amount of $ at the end of the day but it still feels like it should all be included like at other practices. "
Listened to what I wanted and did a very good job at the procedure Very comfortable with my appearance
The arrived early for my appointment. I waited 20 minutes after my appointment time in the waiting area. 20 more minutes until I saw a physician's assistant and an additional 45 minutes until the physician came to see me. I was not updated by staff until 40 minutes into the wait to see Dr. Heil. Everyone was nice and knowledgeable but my time is valuable as well. I was beginning to wonder if everyone forgot about me. I also asked about the cost but I got a figure based on a little less than a tummy tuck. A staff member could have emailed me after the appointment with the information.
Got the improvement should have been faster
The Doctor is amazing! The care and individual attention he showed is unlike any other surgeon I've visited (and that's been a lot, Pittsburgh and L.A.). Dr Heil didn't look at his watch to get to the next appointment. He made the whole thing so comfortable. He made sure I was 100% ok with everything before the conclusion of the consult. Just the time he spends with each patient says volumes about his care for his patients. I can't say enough about how wonderful Dr H is, compared to other surgeons. Choosing him was a no-brainer.
My after-care has been a little complicated and I feel as though I am not always listened to when I am describing my symptoms.
I came in to see Dr. Heil for scar revision surgery. I had two areas removed. The area on my finger looks great and is healing well, but the area on my right arm looks worse than what it looked like before the scar revision. I have a large visible scar now that can be painful at times if I crease my arm for long periods of time. However I was very happy with my experience and I'm not sure the doctor could have done anything differently to prevent this from happening.
Dr.Heil is the most relatable and non egotistical doctor I have ever met, and his personality flows down thru the staff. He knows how to set his client at ease.Thankful for finding out about the practice.
Can't really answer until after surgery.
The surgery gave me the look I wanted I couldn't ask for more. The surgery has given me more confidence in my everyday life.
Given me more confidence in my appearance. Follow up after second month---did not hear from the office after that.
Very professional and welcoming environment. Dr.Heil is a great surgeon.
everyone was very friendly and Dr. Heil was great clean facility and my eyes are looking better every day. thank you I don't have a shadow over my eyes anymore and my vision has improved
This is my fourth surgery with Dr. heil and I fully trust him. Zach has also been great with all my post surgery check exams. I really appreciate all the great care I have recieved throughout the years.
Dr. Heil seems to be the best in the area through my research and through his other patient reviews as well as his before and after pictures. He was very thorough during my consultation, the physicians assistant was also knowledgeable as well knowledgeable of the people actually doing the procedure where what pushed me to choose the surgeon over the others.
I love this place. The whole staff is amazing! The doctor has made skills and excellent bed side manners. The anesthesiologist is wonderful, all the ladies who prep you for surgery and are there with you when you wake up. I couldn't ask for a better place. This is why I came back to the same facility/doctor for my second augmentation after I moved from PA to Wisconsin. Thanks!!!!! Makes me more confident as a women. It has made me so happy. It makes my clothes look amazing!!! I feel complete in a bathing suit now and not embarrassed that I had such little boobs.
Dr. Heil was very skilled and performed my procedure swiftly and deftly.
Overall I am so very glad that my friend took me to this practice for my first procedure - tummy tuck. It has been such a positive experience for me; a woman who lost her world and self esteem when her husband passed away 3 years ago. Thank you for helping me feel good about myself again.
The surgical outcome exceeded my expectations. Dr. Heil spends an ample amount of one on one time withe his patients. Listening to the patient's wants & thoroughly explaining the pre-op routine, the procedure & post-op expectations. The anesthesiologist called me personally in the initial post-op phase at home to check on me. The PAs that provided my post op care were excellent. Throughout the whole experience I felt that I was being cared for by the most highly trained, competent and caring professionals available.
Dr. Heil and his staff are great. They take there time with you at all of your appointments. They never rush and make sure to explain and answer all of your questions. The atmosphere on the day of surgery was very calm and relaxing. Surgery went great and I was given the doctors personal cell number to contact with any concerns. My results look great and scars are very minimal. Dr.Heil is a great surgeon and made me look beautiful.
I liked the idea of a smaller surgical center like what was provided in Wexford. I feel that this is easier to maintain as a germ free environment. Dr Heil also seemed to be more knowledgeable on how to repair a hernia than other surgeons. I feel that I got a long term solution rather than a quick repair.
It's not that I'm dissatisfied, I'm more disappointed that my breasts weren't reduced enough. I'm basically the same Bra size that I was before the surgery. They do look better and lifted and for that I'm happy. That being said, I can't say enough about the facilities, Dr. Heil and his staff! They are extremely professional, knowledgeable and just plain nice! They treat you with respect and answer all you're questions with compassion. I would definitely go back if I ever considered having surgery again.
Everything was explained before and after surgery. They were very patient with me when I had trouble coming around after the surgery.
I'm much more comfortable and confident. I needed to get in rather quickly and Dr. Heil made I happen. Extremely satisfied with the results. I had a bad experience with a prior surgeon and I had no concerns here.
Dr. Heil took a lot more time than I expected to go over the potential surgery. He was not bothered at all by questions. He was very comprehensive.My patient coordinator - Ms. Wunsche - was very friendly and accomodating. There was one woman, however, who called me after I had already made pymt arrangements with Ms. Wunsche. The woman who called was borderline rude and had no idea what my conversation had been with Ms. Wunsche and didn't seem to care. She was very different than anyone else I have spoken to at the practice. Her attitude and lack of knowledge of what was going on almost made me second guess!
I had good hair growth however I'm considering another NeoGraft treatment which I'm currently awaiting feedback on. Difficult scheduling with limited flexibility.
I enjoyed the entire experience, between the receptionist, assistant, Doctor and patient coordinator were wonderful and have scheduled for 03/11/17.
All questions were answered and coordination with dermatology was helpful.
I cant say enough good things about dr. heil, zack and the rest of his staff. he performed a mini face lift and a breast lift for me over the course of 2 years. dr heil was wonderful about making sure that I was satisfied with the results. he did a revision on both procedures and the outcomes were perfect. I have been going to this facility for a number of years for a number of procedures and I know I will always go back. everyone there is a professional and dr. heil and zack make sure that the results are perfect and satisfying.
Office staff at Pittsburgh Location had me see the dermatologist even though I said I was already seen by my dermatologist. When I saw the dermatologist she apologized for wasting my time and an appointment since it was unnecessary. I then had a very hard time getting in touch with Dr. Heil's scheduler after I had my consult with the PA.
Very prompt in surgery, great lunch!
I had lip injections and as usual was very happy with the results. The proportion results were right on.
Dr. Heil always explains the procedures and the best way to perform the surgery. He is always considerate and very professional. I have been going to him for many years and have always been satisfied with the results. I will always go to him for any of my surgeries and highly recommend him to my friends and family.
Dr. Heil makes you feel so comfortable from the time you meet him. He is very skilled at what he does surgically. I have such great confidence in Dr. Heil and his staff. Everyone there is so nice and helpful. I love this office!
Everyone made me feel comfortable and shared in my excitement. I also appreciated the way that you try the implants on to decide size. So much time is invested in your consultation it makes you feel as though you are the only patient.
Friendly staff that took time to explain everything and answer any questions that I had.
It took the patient coordinator a long time to call me to get payment for first procedure. Second procedure she did not call me at all. My PA Amanda left in the middle of my care and I feel like I did not have a person who followed my care and who I could call. I wanted to have other procedures but I would not know who I would trust to do them because there seemed to be a lot of new people.
dr heil is a master at this procedure. i would highly recommend him to anyone considering male breast reduction surgery. you can barely see my scars and the technique he uses works perfectly and there is minimal pain. i did not take any of my pain meds. tylenol for a few days was fine. the compression garment hurts worse than the procedure. dr heil's bedside manor is great as well. he even gave me his cell phone number for any problems. he truly cares about the patients. you can tell right off that he knows exactly what he is doing. dr zak is awesome too. he has a great personality and explains things well. you can tell how knowledgeable he is. the OR nurses are just as friendly and easy going. i even messed up my medications and held everyone up and they were so nice about it. i can't say enough good things about the practice. thanks to everyone there! they have really made a major impact in my life.
Everyone at the practice was absolutely wonderful and made me feel like I should call with any question, at any time. Renee was wonderful to speak with and provided an excellent first impression of the practice. My patient coordinator was fabulous as well. The one person that was absolutely horrible was Chrissy or Christy (?) the financial coordinator. I found her to be extremely rude and insensitive. I was working with her to secure a specific surgery date and not only did she not return my calls to schedule the appointment and take the deposit, but was rude when I would have to call her back after already leaving her a message, like I was bothering her. I was actually nervous every time that I needed to deal with her. She is not a good representation of the practice. I honestly could not say anything better though about all other staff. The PAs, receptionist, my anesthesiologist and surgery nurse...all great.
I can't say enough good things about dr hell and his staff of PC's and nurses. The procedure he most recently did was a revision on a breast lift. Dr hell was WONDERFUL and willing to do whatever it took to make me satisfied. He did an amazing job and I am thrilled with the results. He also did a revision on the face lift he did for me last year. Again he went out of his way to make sure everything came out right. I can't imagine using any other facility for my plastic surgery needs.
I felt that I was in good hands. . Dr. Heil and Zak both want great results.
Brian is the best. I'm proud of him
Doctor and staff very professional. Took the time to clearly explain everything. Pleasant people.
Everything in the office and clinic were pristine. Staff was very friendly. Dr. Heil explained everything about the procedure. The outcome was exactly what I hoped for. I can't thank Dr. HEIL enough!.
Dr Heil and his staff where knowledgeable and very helpful answering all my questions. I like that I can schedule follow up appointment on Saturdays and that my surgery will be completed on site.
Just really happy with the overall results!
I like the surgeon but was disappointed that I did not see him the last time I was there...I realize he is busy and I was expecting something unrealistic...I sat in the room waiting for what seemed like forever...I finally left my dumb Christmas gift and card and left...feeling pretty dumb actually. Oh well it is the thought that counts I suppose? Anyhow, I have not returned actually and I should very soon.
my main issue is that I broke my nose 4 times playing sports and had troubles breathing. I didn't realize how bad the issue was until I had this procedure. Dr Hail did a great job and explained everything so that I could understand.
The single best thing was the outcome of my lip implants . That also comes from having an extremely skilled , knowledgeable, trained Doctor . And that's Dr. Heil . I was highly satisfied because Dr .Heil is extremely killed at what he does . Takes as much time needed to explain each and every detail of the procedure.
I felt I was rushed for surgery prep and rushed out the door after.Also, one medication stated directions for upper eyelid surgery and I ended up misusing it I believe hampering my recovery.
I'm extremely pleased with how my breast augmentation turned out and throughout the entire process, Dr. Heil and his staff were very kind, thoughtful, and informative. I felt like I was in good hands the entire time.
I like that my eyes look younger. Gives me confidence. I have confidence in Dr. Heil and Zac. Zac was always available and responded quickly to any questions or concerns I had. Support staff was very professional and eager to assist in making me comfortable and reassured.
I wanted a "less is more" result and that was exactly what I got. My lips did not swell a much a during previous treatments
I am still healing and have not looked at it yet because it is still covered in topical strips but I could tell that everyday it was feeling better and healing well. I was very comfortable having this procedure. The staff there is amazing. They are friendly, caring and knowledgeable. They made sure I was comfortable and taken care of. The doctor was friendly and made sure there was no pain. I would recommend to anyone.
Everyone involved listened to my concerns and were very educated with their knowledge to help me My confidence is wonderful now
Ease of scheduling, PA was informative as well as the entire staff. Courteous, respectful
Doctor and staff took the time to explain process and procedure. The place is beautiful. Doctor's on-line reviews are outstanding.
Professional and knowledgeable staff. They listen to patients concerns and comments and truly enjoy helping their patients.
Friendliness of staff;Cleanliness of facility;Quality of work performed
Great staff and surgeon! Everyone on your staff was very helpful, knowledgeable and professional.
Everyone was professional and friendly. Every question I had about the procedure was answered before I asked. I felt very comfortable the entire time. If I had been able to finance my procedure, I'd have already done it. I hope to get my procedure done asap.
Was very clean. Very polite and answered any questions that I had and gave a really detail description on what the procedure was about and what was going to go on. The Doctor was nice and discripitive on how he does his Procedures. And I was very comfortable talking and discussing my procedure.
Overall, I am much more satisfied with my physical appearance which has in turn improved my confidence. Even with post-surgery complications (required a second surgery due to hematoma of one breast), I was highly satisfied with the friendliness and professionalism of the staff, cleanliness of the facilities, and convenience of the surgery location and office locations. The surgeon made me feel comfortable throughout the entire experience and I felt confident he would perform the procedure successfully and to my expectations.
Dr Heil is amazing. Considering the way my body looked before, I could not believe that surgery could make such an incredible, unbelievable change. He has always been great to deal with, and the patient coordinator showed so much sincere and genuine care when we spoke. The facility is very nice, too. Before, I think I would actually ignore the way the excess skin hung off my stomach. Now, I can't get over the way my belly feels and the way it looks. Much, much more confidence.
The best thing about this whole experience was that the doctor did not pressure me into anything more than I was looking for. he was very understanding and he agreed with what I wanted to have done that it was the best option he explain the differences and the way this procedure could be done and the way he felt best based on my body type and my pain tolerance. Follow-up exams also addressed any questions check my progress and assured me again that I had made the right decision with the right physician. The doctor and his staff we're thorough and explaining everything that needed to be done to me they showed me exactly what was going to be done they were friendly and attentive. The nurses at the surgery center went above and beyond to ensure that I had the best experience. They were thoughtful regarding my fears and extremely understanding of them as well
Great surgeon and PA!! Also loved the anesthesiologist !!! Great outcome!!Pricing seemed high.But would come back!!!
Staff was wonderful from my first contact. The PAs, Zach & Holly were very knowledgeable and explained everything in an easy to understand manner. Both are true professionals. Dr Heil took his time with me and answered all of my questions. Again, a true professional. Sandy went over the estimate and scheduling procedure in detail. I never felt rushed during the consultation. Will definitely be scheduling my procedure in the near future.
Dr. Heil is a true professional. This was a follow-up surgery to the one performed 5 years ago. He was willing to do the touch up since I was not fully satisfied with the initial result.
Everyone was very friendly and answered all of my questions. They made me feel as comfortable as possible. The surgeon answered all of my questions before I even had to ask.
I am highly satisfied with my outcome. The amount of post-operative pain was much greater than what I was told to anticipate. Even so, Dr. Heil and Zak were great, making sure I had enough pain medication to stay comfortable while healing.
I felt extremely comfortable with all of the staff members I was introduced to. I felt the before and after pictures were extremely beneficial, I feel both the PA and surgeon were interested in my concerns and answered all of my questions in explicit detail.
Yes, very much! Staff was highly respectful and understanding!
The staff and Dr. Heil were awesome in relating to my teenage son and made him feel less scared of his procedure The outcome was remarkable, only 3 weeks since procedure and can hardly see a scar on his eye
Im very pleased with my liposuction results on my legs. I feel Dr Heil & staff were very thorough to all my questions & concerns. Everyone is so friendly & made me feel comfortable.
Everyone was very professional; procedure was explained and anethesiologist explained drugs used. Facility was very clean.
The before and after photos are most congruent with my expectations when compared to other providers. The surgeon reviewed my records from my previous surgeon and interpreted them infront of me and told me what he could do to make changes. The PA was nice.
I still have swelling that needs to go down. I am still healing. It is still a work in progress.
The doctor was very honest! And the financial woman was very helpful.
I was able to meet with various people who work at premier plastic surgery. All were extremely comforting and gave me explicit time and details of their experiences with the procedure. I never felt rushed and felt very confident upon leaving that this is a procedure I would like to schedule.
I liked the surgeon. Good vibes, cool guy, young, not a snob, there was a mix up on my time and my appointment. I was not on appointment book, but they fit me in, and surgeon stayed late. He was easy to talk to, and since they fit me in. Im.definitely getting my procedures done with primiere. Just not sure when.
I had to wait in the waiting room for almost an hour and became overwhelmed. I had to get up an ask if there was a problem and no one came to me to explain why I was waiting so long. Other than that, all was ok.
My reasons are related to all the communications I received with the combination of all the staff members within the group. From the time I made my appointment to see the Doctor up until I had the first appointment consultation. Everybody is on the same page and is very polite, professional, pleasant, and very patient which all adds up to a very successful combination in my view. I believe if they all can make you feel this comfortable for your first consult then, they surely will be able to make you feel even more comfortable when you are actuality a patient of theirs. Thank you one and all, Staff n Dr Heil
Dr. Heil always makes you feel very comfortable and explains his procedures very thoroughly. His staff always makes you feel as equally comfortable and also explain themselves as well. The whole atmosphere is quite calm and peaceful. You almost feel like taking a little cat nap while waiting for your name to be called. I never am board while waiting that is one thing for sure the technicians all work together quite well to make you feel at home and comfortable while waiting for your name to be called. This is a great establishment and I would recommend it to friends and anyone whom I would come in contact that would ask for advice for the same experience. Thank you Dr. Heil and one and all.
Dr. Heil and staff were very professional and caring during the intial consultation and first procedure. The outpatient surgery went as planned and is healing very well. Zack (PAC) was very responsive to questions following surgery. I am looking forward to the continued care of Dr. Heil on my long road to recovery from serious injuries suffered during an automobile accident.
More confident about my appearance . Happy with outcome and just de hell m general down ng what he could to help me without making it to difficult for me. I have a lot of respect for him.
I looked refreshed. The technician Anna was just GREAT! The atmosphere was real nice for this stressful procedure I went through. Anna explained all as she worked, was very patient and made me feel very comfortable. I left feeling sore but, was pleasantly surprised not in too much pain after the procedure.
Dr. Susannah McClain did a very thorough job with the full body skin exam. After the issues were determined, she did an excellent job providing explanation and sense of caring. Dr. Brian Heil performed the WLE and did a great job. I would highly recommend both Dr. McClain and Dr. Heil.
I appreciated how kind ALL the staff including Dr. Heil, everyone was very informative to my concerns. I would definately recommend to my family & friends. Compared to the last place i went to it was great to have my questions answered & know I there was an outcome to be obtained!
Everyone was very knowledgeable and friendly. When I spoke with the PA and Dr. Heil I had no questions by the time they explained everything about the procedure with me. They were very professional and I wasn't made to feel uncomfortable at all. The facility is also very clean which is important to me as well. I also like that the surgery facility is in the same building with his own staff of nurses and anesthesiologist. That makes it feel more personal to me rather than going to a hospital. My surgery is tomorrow and I'm so excited ????
Everyone was very nice and gave great information. I felt very comfortable with everyone and in the office.
Everyone was very professional and kind! I'm so happy with my results! I'm 11wks post op and back to my regular activity. I can't thank Dr. Neil and his staff enough for changing my life. They have a poster in the exam room which says fear no mirror". I can honestly say I enjoy my profile in the mirror for the first time in 28 yrs!" My flat abdomen, no more pooch! I've tossed my granny panties for good! My general health is much better and I'm working on getting to my goal weight with increased motivation!
quick healing. Satisfied with the completeness, efficiency and professionalism of all.
Dr. Heil was easy to talk to and spent sufficient time with me to explain the procedure. Ramanan was great!
the staff is so friendly and knowledgeable. clearly dr heil is a skilled surgeon and really cares about the patients. zak was very helpful in explaining the procedure and recovery time. he has a great personality and is a huge asset. you can tell renee would do anything to help you with scheduling and other logistical issues. overall, its a great practice.
I have had several meetings with Dr. Heil and have had surgery by other plastic surgeons. For this procedure, his approach works best for me. I like the professionalism of the staff, the knowledge of the staff, the availability of the appointments and the date of surgery. I also had a good experience with coolsculpting in the past.
Dr. Heil did an excellent job on my surgery. Although I am very happy with the outcome I wasn't as impressed with his bedside manner. Zak was excellent in all regards and went above and beyond to make me feel comfortable and answer my questions.
I am more confident about myself. The people and the facility were wonderful
The staff was very friendly. The doctor explained exactly what he is going to do and why. The nurse was very knowledgable
Dr. Heil took sufficient time to discuss the procedure with me and my husband. He was very thorough, polite and spoke in terms that made sense to me. He went through what would happen from beginning to end, emphasizing what I need to do after the procedure in order to get the best result. RaeAnn was extremely helpful discussing financial options. She is very easy to talk to and seems very invested in helping patients achieve their goals.
Cannot say I was satisfied or highly satisfied - all personnel did a very good job, but since I have not had a total consultation re the eyelid surgery before, it is a difficult question to answer. Did see 2 other plastic surgery/dermatologists and they left me with a feeling that I could not trust them to do a good job. I need to have complete faith that the surgeon really cares about the work he does and I did get the feeling when I had my consultation. Believe I will not be able to give a specific answer until after all my testing and the whole procedure is completed.
Nothing really dissatisfied me: very difficult to assess whether the results I end up with will be exactly as described.
The injections around my lip smoothed the area . Just what I wanted. Dr, Hiel is a very good Dr. Took time to explain things , everything is neat & clean. I will return,
Great environment and friendly, helpful staff. I felt welcomed and comfortable and was treating well.
I absolutely loved the practice, the facility is welcoming and the staff is professional and personal. I would highly recommend the practice to anyone interested in the services they provide. The ONLY reason I am not booking the procedure I inquired about is finances. I was hopeful some of my insurance would cover the tummy tuck due to complications with C-sections. Without financial assistance there is no way I can afford the procedure. :( Thanks for the positive experience through my consultation process!
It was a very informative consultation. The physicians assistant was very professional and knowledgeable, we were very impressed with him! Dr. Heil was so nice and made us feel more than comfortable with everything. I felt the consultation went great. Thank you Premier!
Everyone was professional and made me feel comfortable
THE NATURAL LOOK NOT PULLED OR TIGHT SKIN. I THOUGHT ABOUT DOING THIS SURGERY FOR 3 YEARS . I HAD FAITH IN DOCTOR HEIL BECAUSE HE HAD PREVIOUSLY REMOVED A SUSPICIOUS MOLE FROM MY LEG. I ALSO HAVE HAD FILLER TREATMENT DONE AT THE UPPER ST. CLAIR OFFICE. I AM 71 BUT LOOK A LOT YOUNGER NOW, BUT VERY NATURAL. I WAS MOST IMPRESSED WITH THE QUICK RESPONSE TO ANY QUESTIONS AFTER THE SURGERY. I DID RESEARCH ON DR. HEIL'S CREDENTIALS. HE IS AN OUTSTANDING PLASTIC SURGEON. SO GLAD THAT I DID NOT WASTE MY MONEY ON ONE OF THOSE QUICK LIFT SURGERIES.
After my surgery I still have problems on one side of my chest, I have repeatedly gone in hoping to fix this but I am told that there is nothing wrong when I can clearly feel a lump.
I waited until 6:00pm for the surgery and was sent home within the hour afterwards. I was dizzy, nautious and not ready to be released. Hire another doctor or don't take on so many patients in 1 day.
It has obviously boosted my confidence in wearing clothing I never felt good in before. I always felt like I was missing something there" and I feel more balanced and complete.". Post op care for breast augmentation and recovery - would have been helpful to have a dedicated person to help rebuild muscle, mobility, strength without the worry of ruining the work done. Very easy to mess up this work if you are a person who works out regularly.
Friendly knowledgeable staff for consultation & the nurses did an amazing job answering my pre surgery questions & helping me with my anxiety & fears.
Results. Professional and kind. Great results
Staff - awesome! . Great experience and wonderful staff. However the insurance reimbursement communication was not satisfactory. I sent email requesting status and did not receive a response...we called and were told it was denied. We have requested that it be appealed - have not received any follow up. Guess once they get payment from the patient there is no need to spend time getting reimbursement from the insurance company for the patient.
I love not having to wear a bra... Dr Heil is the best and so is his staff he takes time to explain to you the the procedure. And after effects as well I would not go any other place.
The doctor was great. He spent time with me and explained everything in detail. The lady at the front desk wasn't friendly like the other staff. After I was done checking in I just stood there. I didn't know where to go. After she took care the the next person she then said u can have a seat. I said where? Then she said here or there and pointed to both sides of the room b
That they were able to remove. My reason for going in the Dr was able to take care of at that time.
The results I am totally satisfied with the results. The results say it all for me . A truly great experience Dr Heil did an outstanding job for me
I thought the PA was fantastic. He listened and answered all of my questions. I felt confident the PA and Doctor were interested in what I wanted and not trying to persuade me toward what they thought was best.
It has created a positive attitude in me. My self esteem is back. The care I received was and still is outstanding. Everytime I go back for post op visits, I get the same friendliness that I got when I had the surgery. Pretty impressive.
The expanation and over view of the proceedure was outstanding. The explanation about the difference between this proceedure versus old school style made us feel very confident in a positive outcome. The fact that the surgeon had the proceedure done himself added an amazing level of comfort to the patient. We scheduled the proceedure the same day as consultation. We did not feel the need to look anywhere else. The combination of positive internet searches and the detailed consultation sold us on Dr. Heil
everyone was very professional and the office and consultation rooms , very clean
I love how I feel comfortable now. From my first visit to Premier Plastic Surgery I was treated like a friend. I felt comfortable with discussing all questions I had and never felt uneasy. I loved my experience there and will definitely be back. Thanks Premier Plastics surgery!
Dr heil was very thorough in explaining procedures and what to expect and correcting problems I had already such as symmetry
Thorough patient education by surgeon and his clinical assistant (can't remember if asst was a Physician Assistant or other clinical specialty). Staff were respectful and courteous, able to put me at ease.
I was very satisfied with my experience there. Other than the waiting time
I've received Restylane injections from Dr. Heil for a few years now. I have been so satisfied that I recommended a family member. My positive experience stems from Dr. Heil listening to my needs and doing his work so patients are satisfied. He makes recommendations and spends whichever time is necessary to make sure his patients are satisfied.
I'm highly satisfied because Dr. Heil took the time need to explain the procedures he was going to do on my skin in depth. He never appeared rushed or that you were taking up his time. The office staff have always been outstanding in all ways . The procedure results make me look better and did what the Doctor said they would
Hour long wait, very high cost Time dr took to try to get it right
Excellent staff from PC, nurses, anesthesiologist!! Everyone informed me a long he way and checked on me after surgery. I researched this surgery for a long time before deciding to do it. I wanted this since I was 17 and at 42 could finally do it financially. Dr. Heil and staff I would recommend over and over. He was recommended to me by a good friend and I am so happy with the outcome!! Thank you!!!
Dr. Heil and staff are outstanding and always go above and beyond to make sure that office visits both pre and post surgery are a breeze and very comfortable. My results are beyond my initial expectations and I have complete faith and trust in Dr. Heil and his staff. Dr. Heil has given me my body and my happiness back! I continue to recommend Premier Plastic to everyone. Thank you!
The only thing I didn't like about my consultation experience was the overall time. I was told it would take an hour, which I budgeted for. The consultation instead lasted over 2 hours. While I do appreciate the thoroughness of the staff, I would've preferred to know that ahead of time. Being that it was a work day, coming back to work later than expected wasn't helpful to me. Otherwise I have no complaints about the consultation process.
The overall professionalism shown by everyone from the front desk,the nurses, the PA, the scheduling coordinators was exemplary. The office area and exam rooms were nicely appointed, clean and comfortable. Every employee of the practice and then the MD himself made me feel as if I were the only and most important person in the building. Besides Dr. Heil's impressive medical standing, he is warm and approachable as well as down to earth, honest and forthright. I have seen personal examples of his work and am looking forward to any and all future encounters with this outstanding physician and his staff.
Very pleased w dr Brian's surgical expertise n patient care office was accommodating to me n my schedule esp in regards to follow up and travel. Highly recommend and would use him again without hesitation r reservation
Excellent surgeon---very kind, considerate.
Waiting time is too long.
I was satisfied with the staff and the expertise of the surgeon
The willingness to see me for problems after surgery
Everyone was pleasent and explained everything. They took the time for you
The staff was knowledgable and the surgeon was informative and personable.
I was completely informed not just once but several times as to what to expect. Everyone listened to my needs and acted on them. My experience could not have been handled better, and I look great. Yeah!
Words cannot express how pleased I am with my experience. Dr. Heil exceeded my expectations in every area. My consultation was thorough and he explained my procedures so that I knew exactly what to expect for results and a realistic time frame for healing. Surgery center was modern and clean. Post op Dr.Heil and his anesthesiologist called to check on me. Follow up appointment's were either with Dr. Heil, Amanda, or Zach all of which were caring, gentle and eager to answer questions and ensure that I was satisfied with my results. Pain was a high priority and follow up appointments were regular to ensure that healing was occurring. Office staff pleasant, efficient, and always worked with my schedule. My family that were a part of my journey all were impressed and believed that I had chosen well in Dr. Heil. I recommend him to everyone.
Everyone was very polite and answered my questions thoroughly. Made me feel very comfortable too!
It is always a pleasure to se dr. Hell and zak koban. They both understand my needs and always have the perfect solution. I am always confident they will do a good job and I am always pleased with the results.
Everyone was very thorough in explaining the entire procedure, as well as what would be covered by my insurance provider. I have had a rhinoplasty procedure before from a different surgeon and had a less than 'informative' experience. This was the complete opposite. I left understanding the entire process and felt confident that I was ready to move forward with the procedure. Everyone was very professional and knowledgeable. Great experience so far!
I'm highly satisfied with the progress made with my treatments and look forward to the next one
I received personal attention and never felt like I was being moved through a process. When I had questions and needed to call the office following the procedure my calls were returned quickly and when it was necessary to be seen, I was always given an appointment.
I have been interested in breast augmentation for several years. I was very excited when I got a consultation appt as quick as I did and even more excited that I was able to be schedules in a few weeks of the consultation. The entire staff made me feel so comfortable about the procedure that I had no reservation about getting scheduled for surgery so quickly. I am excited for my procedure next week and can't wait to see the results. I am very at ease about having it done because of all the excellent staff support from scheduling, consultation, answer any questions and financing.
Very satisfied w visit staff n surgeon. Ty for the consult
The procedure outcome exceeded my expectations.
Dr. Heil as well as his PA were amazing. They spent a tremendous amount of time with me and were very respectful. Their vast experience became a deciding factor, but the demeanor and environment was icing on the cake. My surgery is next week and I am fully confident I am in the best hands.
Dr was very knowledgable and real.
I was anxious about meeting with someone for an initial consultation. However, after talking with the staff and meeting Dr. Heil, I felt relaxed and confident that I made the right decision.
I had a very bad experience with another doctor and I now need more work done to fix what was messed up. This process has been a very long and expensive road. I loved that he was upfront with me about what he expected the outcome to be and didn't try to BS me in anyway! I will be scheduling to get this done just have to figure out a few things first!
Timeliness from first appointment to actual surgery date. Friendliness of employees and willingness to answer all questions. Anesthesiologist called personally a few days after surgery
I feel much better in my own skin with the results of the procedures I had.
I felt like certain areas were not addressed surgically for the price I paid I expected far better results . The upper bra back area is still the same and the lower buttocks area doesn't look touched at all .
Thorough explanations. Friendly atmosphere.
I always receive the highest level of professionalism when I go to see Dr. Heil and his staff. My questions are always answered and I am provided with many options that serve my needs.
Dr Heil and the staff are very professional and service is A1. Dr Heil is very attentive and explains problem very well
I was highly satisfied with my experience! In fact, I have referred you to many family & friends; which 2 of my family members have appointments already. I appreciate your friendly and very knowledgeable professional staff with the most recent up-to-date procedures & technology, including the online registering system & appointment confirmation.
Everyone was friendly and professional. The facility was clean.
Results even better than expected but was well informed about the post op stage of healing and IF you are realistic in your healing stage then the beauty of the results await yoy
I always rate on comparability. I had consulted with other professionals and these marks were the results if my thinking when comparing.
The Surgeon and Staff made me feel like the only patient they had. Very professional and and friendly.
Great outcome and great staff. I have already recommended Dr. Heil and his practice to friends.
Dr Heil is a highly skilled plastic surgeon. But, most important, he is friendly, willing to listen and answer every one of my questions. His treatments are never "overdone." Results are soft, natural and beautiful. I love that fact that he believes in natural results. He also did my breast lift and reduction and his talent surgically is even more amazing. I would recommend Dr Heil to any of my girlfriends and family members. He is the best!
we were there to discuss fixing an issue which arose from a procedure
As for the staff and the Doctor - They were all great.
The whole staff from Dr. Heil and Dr. Amanda, Michelle, Joy, Anthony, Sandy etc. were awesome. Their approach kept me calm and feeling confident about the procedure. I was able to share a couple laughs with them at a time when I needed it. Thanks for making it a good experience.
The results were not as explained
Dr Heil provides the highest quality surgical incisions with minimal scarring after healing
As a physician, I appreciated the level of expertise provided as well as the free follow-up "touch-up Botox"...was not expecting that!
Appreciated the time to have everything explained clearly.
The office staff were very attentive, the facility was immaculate, and Dr. Heil's demeanor, detail and attention in the consult was gentle, caring, and very appropriate.
Because you guys are the best at what you do and I look absolutely gorgeous
Dr. Heil and his medical staff explained everything to me about my surgery and made me feel comfortable about my surgery.
Results of the procedure were more than expected
The doctor was great! Very kind, nice and did a great job but the restalyne only looked good for about a week. My lines are bsck and it was a waste of $550.
This was such an excellent experience thanks to the very welcoming and nice people working there. They were there for me every step of the way without questions. I love that they actually follow up when they say they will! Dr. Heil is an amazing person and surgeon!
Dr. Heil is the best surgeon in the area. He is an excellent listener and understands exactly what the patient wants and needs.
I cant say enough about how satisfied I was after having my neck lift with Dr. Heil and his staff. They all put me at ease immediately and they never got tired of answering my questions. Dr. Heil is truly an artist and I was thrilled with the results of the surgery. I am contemplating a breast lift and there is no question that Dr. Heil will perform this procedure for me. The facility where the surgery was performed was clean and perfect. The nursing staff was very knowledgeable and friendly. I could not have been more pleased.
From the initial consultation w/ Zac and then Dr. Heil to the post op follow up were top notch all the way. This was my 3rd breast augmentation as the 1st and 2nd were done by a highly known Pittsburgh cosmetic" surgeon and the 2nd one on the left deflated last December 2014. My breasts were done 14 years ago and I was never satisfied with the 1st or 2nd surgery as they were fake and disproportioned (so please do NOT go to a Board Certified COSMETIC Surgeon). No health issues with either surgery, but my reconstruction with Dr. Heil turned me from a monster into a swan. His artistry, bedside manner, knowledge are paramount to say the least. He delivered top notch results on all levels. I would recommend Dr. Heil to anyone having work done. "
I love my results, I love Doctor Heil and his entire staff. They are the best at delivering great care and service.
Doctor Heil always does a beautiful job on my lips and cheeks. I look younger and his result are natural. I would trust him with any aesthetic procedure.
Dr. Heil expertly injected botox to successfully diminish left eye blepherisma.
Dr Heil is a skilled, compassionate and thoughtful surgeon. After two children and breastfeeding, Dr Heil rebuilt my breast to their original shape. I feel more confident as i did when i was in my 20 and 30s. Dr Heil's skill exceeded my aesthetic goals and i am thrilled. His private surgery center is clean, beautiful and professionally staffed. Dr Nigh, my anesthesiologist, made me feel secure and safe. All the nurses were equally professional and compassionate. The whole experience with Premier was wonderful. I would recommend Dr Heil to my family and friends for sure.
This was the second surgical procedure that I've had with Dr. Heil and his highly trained staff. I've always been treated with the utmost respect and consideration. Any questions were answered thoroughly and in a manner that was not condescending, as some doctors have been known to do. I've recommended this practice to several friends, and they too have had positive experiences.
I love the outcome
I have a very busy life so I was able to get in and get out quick!
My questionable moles were removed!
Dr. Heil and his team are amazing. This past surgery was my third procedure with this office and I would not even consider going anywhere else. Very professional and knowledgeable. Very happy with my results and the treatment I received!
Everyone was professional and understanding. The facility is scrupulously clean and attractive. I never felt rushed. I was always provided information to my questions, some explanations were lengthy but completely understandable to the average person.I have had several procedures and will always return. I have no reason to seek another provider.
I have had several procedures done by Dr. Hell and have been very happy with the results.The staff is very friendly and helpful with any questions, etc.
The entire staff at this facility is amazing. Everyone is so warm and welcoming. I feel valued and appreciated. In the future, any procedure I should decide to have done will definitely be done here and I have already recommended Dr. Heil to several people. The decision to have such an extensive elective surgery was a tough one to make. However, as soon as I met Zach and Dr. Heil, I knew I was making the right choice. I felt very comfortable in their knowledge and the put all my fears and concerns to rest.From start to finish, every person I was in contact with was so friendly and informative. Thank you for making this experience a great one!
Dr was awesome, staff is awesome. My only complaint is I wish you had a location in Westmoreland county...
That's any issues I encourage tired post op, I was seen right away and treated. I had a little sarcoma and it was cared for immediately and the PA was able to answer all of my questions. I felet that I was looked after and the result is fantastic
Everyone was friendly and made me feel like a true patient not just a number. The care pre, during and post op were wonderful. Would definitely recommend!
I have already recommended Dr. Heil to several individuals who have already gone for surgery or are planning to. I feel I could not have been in better hands anywhere! I am totally happy with my results and felt safe and well cared for throughout my surgery and aftercare. I would highly recommend Dr. Heil and the Premier Plastic Surgery And Dermatolgy Center. What a exceptional team of dedicated providers committed to perfection and excellence!
I was highly satisfied with my experience. I felt welcomed into the practice and knew that I could trust everybody that I would be surrounded by.
Everything about the way every aspect of my surgery pre and post op way very professional and the staff was very helpful.
everyone was froendly and very helpful. i was satisfied with the whole experience. it was exactly what i expected im looking into having lipo done and my husband as well
Everything was wonderful
Staff was always friendly. Dr. Heil was very kind and informative. I never felt uncomfortable. The anesthesiologist was so nice and comforting - and kept me asleep during the surgery! OR nurses all were excellent. Pre op, surgery, and post op I felt like they had this down pat! Post op visits are good. Very positive experience.
I felt as though I was treated with the utmost respect and I was never left in the dark about anything. I was never confused after surgery about how to take care of myself. I called when necessary and they were very helpful. Dr Heil was extremely gentle and caring and did everything he could to make this experience relaxing. I would and have highly recommended this office. Thank you for all you have done to change my life.
I value Dr.Heils' opinion and expertise.I will have no other person touch my face. [I] will speak to anyone on his behalf.Excellent doctor!
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