Overall, I had a wonderful experience. Everyone was attentive and helpful. Any surgery makes one nervous but the staffs' warm approach was calming and comforting. Bottom line I didn't feel like I picked a number and was waiting to be called next.... I don't recall some of the nurses names but I really appreciate the fact that they were personable and pleasant. I would like to thank the staff for all they did for me before, during and after my surgery. The staff being nice is top on my list. IT was a great experience.
Dr. Hess is absolutely THE BEST at what he does. I was a little nervous about having surgery, recovery, and the whole process (I'm on the smaller side and I didn't want the outcome of my procedure to look unnatural). Dr. Hess was very patient, attentive and listened to what I wanted. He asked detailed questions to make sure I had the best experience possible, and boy did he deliver. I had a seamless surgery; in and out within a few hours and felt almost back to normal two days after surgery. I had some abnormal bleeding (I'm small and opted for a larger implant)- but Dr. Hess HIMSELF called me multiple times as well as saw me in person on HIS time off just to put my mind at ease and resolve the complication. He's always reachable, which made a big difference to me.Also, Dr. Hess's staff is the nicest, most patient group of people you will meet and his facilities are spotless and beautiful - you feel like you are in a spa instead of a Dr's office. I am SO PLEASED with the overall outcome of my surgery. Despite having chosen a larger implant size, the work looks absolutely natural and my friends tell me that if they hadn't known me before the surgery, they wouldn't even be able to tell if I had an operation - they would have just assumed I had naturally bigger breasts. In addition, the scars healed very nicely - looks like a 5cm pencil line. I've seen work from other surgeons and Dr. Hess really does a nice job making sure you don't end up with a scar (even though they are hidden).Overall, an amazing experience. I can't say enough nice things. I would recommend my friends, family, ANYONE to Dr. Hess and his practice. He's worth every penny!
Very efficient, professional and friendly
DR. Hess and staff were amazing, from making my first call to ask questions to my 3 month follow up appt. I never felt pressured, he answered every question I had and I had a lot! He was patient when it was time to do my sizing appointment. Very honest and helpful. I have had a few friends go and see him already and they have all loved him too. I have the most amazing BOOBS ever!!! All because of DR. Hess and his staff <3
I had a breast augmentation with Dr Hess and I love my results. Dr Hess is very professional, he understands what the customer wants and he helps us to make the right decision. During my procedure all the nurses and stuff were very friendly and caring. I felt save and secure. Everyone at the hospital were making sure I was safe and had a good procedure. Dr hess has the best method to recover from the surgery. No scars, no pain and easy recover. I highly recommend Dr Hess for me he is the best in town and I love my new breast, he really understands.
Surgeon is very competent and knowledgeable with a portfolio that reflects this. Staff is very kind and hospitable.
Dr made me feel comfortable from the start. The gallery was wonderful I also like many of the desceiptions as I could relate to other patients. I love the work, my breasts are perfection!!! I feel so womenly! All my clotges still fit, they just fit waaaay better!!
Dr. Hess and his staff, as well as the staff and the surgical center, were nothing short of spectacular. Their attention, patience, and respect were evident through every step of the process. I was extremely comfortable with every person I dealt with and felt well taken care of. I would, without hesitation, recommend Dr. Hess to anyone looking to receive a cosmetic procedure. The active recovery program exceeded my expectations in every way. My procedure was completed on a Friday, and by the following Monday, I was able to go about my day-to-day business without any assistance from my husband, including driving. The short amount of physical down time combined with the limited need for narcotic pain relief made this experience especially remarkable.
In my opinion, Dr.Hess is one of the best surgeons in the USA, for Breast Implant illness (implant removal also called explant). I found his name while researching surgeons in the area. Dr. Hess and his support staff are wonderful & even though I had a list of questions (suggested by the implant illness website) to ask him, he answered all of my questions and concerns during his introduction about the surgery and what would be done as well as what tissue samples would be sent to the lab to check for Large Cell Lymphoma. His knowledge of what needed to be done put my mind at ease he is a superb surgeon, very talented with a wonderful bedside manner that keeps his patients calm. Dr. Hess is also very knowledgeable in the most up to date problems that occur in his field of expertise and most importantly, how to fix them correctly without causing any tissue damage or scarring. I was comfortable and calm from the start of my explantation surgery to the finish. The out patient Surgery Center was clean and very comfortable as well as relaxing. The surgical appointments ran on time and all of the staff was excellent. The nurses, techs and anesthesiologist were very kind, very knowledgeable and very professional. I would highly recommend Dr. Hess to anyone needing surgery in his field including explants, corrective cosmetic surgery to fix any range of problems or complications as well as any type of reconstructive surgery. I have complete faith in Dr. Hess's ability as an exceptional surgeon, who stays at the top of his field by constantly learning the latest and greatest and putting that into action. Therefore, Dr. Hess knows what needs to be done and how to do it. I am so grateful that I found his team of professionals as I am now feeling so much better, I have more energy, my vision has improved and I have energy again. I also thank God that I do not have the Large Cell Lymphoma. Every day I feel better and better. Thank you Dr. Hess for your awesome skills and your knowledge as well as the team of people you put together. Even your office staff is truly wonderful and kind. God Bless you all and thank you for helping me get healthy again. [patient name]
Dr. Hess and his staff are highly skilled, knowledgeable, experienced, and practical. They have boundless empathy and patience and are with you through the entire experience. Fantastic practice. Superlative experience. I got a complete oil change and feel like a new person! My outside matches my inside!
Dr. Hess was extremely knowledgeable and helpful during the initial consultation and pre-op meeting. I was concerned about being able to care for my young children after and he eased my mind. He was also extremely helpful in determining appropriate sizing. I was concerned that I would wish I had gone either bigger or smaller and he helped walk me through the process to ensure I got what was proportional to my body. I'm sooooo incredibly pleased with my results. I'm much more confident in my clothing and just how I feel about my look in general.
I had a very good experience and am looking forward to scheduling with Dr. Hess soon. My only disappointment was the price, as it was rather higher than I had hoped.
It was a quick process, all my questions were answered
Prompt and attentive service. Knowledgeable doctor.
Dr Hess very professional and made me feel comfortable asking questions about my procedure. He made me feel more than comfortable selecting the correct size and grtting through the process. I completely recommend Dr Hess.
The surgeon and his staff are kind and super nice and professional. I love that the surgeons wife is his nurse in the office. She brings so much comfort and softness to the experience.
I was there to get an opinion about whether having a Brest implant replaced was necessary. The office space was like a spa - so relaxing. The doctor was on time. He, his assistant and his receptionist were so nice. After examining me, the doctor was honest and told me he didn't think I needed the procedure. He didn't even charge me. It was probably the most pleasant experience I have had at a doctors office.
Dr. Hess and the staff are very professional and informative. This will be my second procedure with Dr. Hess. First time was a great experience.
I thought the doctor and staff were great. His office is well organized, runs smoothly and on time. They are helpful and nice. It's clean and professional. Happy with better shape -
Great results, fair price, and really liked Dr. Hess and his staff. Also, everyone at Northern VA surgery center was professional and very caring through what was a big surgery. The results are amazing.