I felt comfortable with the staff from the start because everybody was non judgmental and supportive. Never having had surgery before, I was really nervous in the days leading up to the surgery, but the professionalism and that this is really no big deal were the expert's attitude, which helped alleviate this anxiety. The recovery has been smooth and encouraging; I love that Dr. Hess takes time to joke around and chit-chat. I think this helps the process immensely. Shelly's deep, compassionate gaze was very comforting during the early weeks of recovery. You can tell that she cares and that she understands that this is so much more than a superficial quest to look good.
Dr. Hess just knows what exactly looks right. He was always dead on.
Excellent, comprehensive, caring consult with Dr. Hess, friendly, helpful staff, timely scheduling of procedure, great care at surgical center with no issues, and talented, precise surgeon.
Dr. Hess made me feel very comfortable. He was informative and honest regarding the procedure giving me the pros and cons and what to expect after. I felt like he listened to any questions and concerns and addressed them all making the before and after a great experience.
Very knowledgeable and professional, I had absolutely no post-op symptoms Amazing job!!
Dr. Hess explained in detail exactly what he was going to do to fix my double bubble. I really appreciated that. I’d been to 2 other surgeons previously for consults that didn’t do that. I wanted to know what was wrong with my implant and how it would be fixed. He was very personable, friendly and knowledgeable.
I appreciated the detail of the surgical consult which led me to choose Dr. Hess as the surgeon. He took his time and answered all my questions and I really appreciate the concern of the office as well as their professional demeanor.
Dr. Hess is a very caring and professional clinician. He took my concerns very seriously and developed an appropriate plan of treatment that would look natural yet noticeable.
Very thorough and informative consult.
Dr. Hess was very knowledgeable. He showed great skills and concern about my needs. Dr. Hess and his team made me feel comfortable and ensured me that they have my best interest at heart.
Dr. Hess and his staff were professional and highly personable. [Single best thing is...] expected outcome
The entire process was easy and Katie, Shelly and Dr. Hess are easy to talk to and I never felt hurried or pressured thru the entire process. I also appreciate that the procedure is done in a surgery center versus in their office. It makes me feel safer that if something were to happen, my needs would be met on a more timely manner.
Dr. Hess was personable and very detailed in the discussion, yet efficient, which I appreciated as I drive over an hour to get to the office.
Dr. Hess was extremely informative, professional, and helpful. His patient coordinator, Katie was awesome as well with answering any questions I had. Very nice people!
[Highly Satisfied because...] 1.) Friendly 2.) Received an e-mail afterwards with measurements and commentary that were helpful 3.) Lack of pressure in choosing a certain size/results.
Dr. Hess listened to what I wanted and I felt really customized the results.
Dr. Hess is incredibly talented and puts me at ease. His entire team is amazing, so responsive and provides top-notch care. The results are outstanding! I'm in complete awe and am extremely grateful for the level of care received.
Dr. Hess listened to all of my concerns and helped me pick the best option for me. Him and his team were very responsive and made me feel very comfortable. They took the time to answer all of my follow up questions via email as well.
Dr. Hess was very skilled and professional in recommending and executing the procedure. The process was simple and stress free. I felt like I was his only patient throughout the process and he always responded to my emailed concerns. My results are looking better each day and I am so thankful this process went so smoothly.
Dr. Hess and his assistant took the time to listen to the issues I am experiencing. They explained the procedure and what benefits that it would bring. Dr. Hess, more importantly, took the time to email me after the consultation with my information. Upon my responding that I needed to lose weight prior to having the surgery, Dr. Hess ecstatically responded that was the best thing to do and offered suggestions of life changes even he had made. I felt cared for by a doctor more than ever in my 46 years.
Dr. Hess and staff were highly personable. I felt that even though it was a very personal matter that their level of professionalism made it a lot easier to share my issues and wishes.
The staff was great.
Dr. Hess and his staff were very comforting throughout the process as well as always available to discuss concerns or post op questions that came up.
Doc Hess is very talented. He truly listened to my wants and my lifestyle and recommended the perfect size and procedure options. His office staff and the hospital staff all made me feel very comfortable. Most importantly his skill left very minimal scaring which continues to fade.
I reached out to Dr.Hess’s office for a consultation via their online form and requested they contact me through email. They were extremely timely and that same afternoon they reached back out! With no problems at all they were able to fit me in for a consultation on my desired day and time. They sent me tons of information and links to the website to educate myself prior to my consultation. When I arrived for the consult they were extremely professional, kind, and knowledgeable. Dr. Hess answered all of my questions before I could even ask them and did not beat around the bush. His knowledge and experience was very evident in everything we discussed for my desired procedure. Before I left, I had a date picked and booked! I knew that I did not want to search for any place else or any other doctor for my procedure because I was so impressed with the staff and Dr. Hess.
Because, I will recognize the good that Dr. Hess have done to me every day. To this day I feel that I was very lucky to have met the most incredible and dedicated doctor in the world.
DR. HESS and his team are amazing! I am highly satisfied with my results and would recommend him to anyone! The end result was more than I expected! I feel amazing!
I'm so pleased with the outcome of my surgery! I am still healing but, it already looks so much better! Also, I have a bit of hypochondria with medical things. I'm always concerned that something is seriously wrong. Dr. Hess has an emergency line that you can call any hour of the day and he'll call you back. I, unfortunately, called quite a bit during the recovery of my surgery and the recovery of my post-surgical infection. Dr. Hess always returned my calls promptly and was always so kind and patient with me. He never made me feel like I was disrupting his day. He always made it seem as though he was happy to talk to me and alleviate whatever concerns I had.
From start to finish Dr. Hess and his staff were on their A game. They answered every question, reassured me when I was nervous, and never let me feel like I was going through this alone. I couldnt have asked for a better team. I am over the moon with the final outcome, my breasts look like they did when I was in my 20's, I am so incredibly happy.
From beginning to end, I had an excellent experience with Dr. Hess and his wonderful staff. I am out-of-state, and everybody was so accommodating of my travel dates and needs. My pre-op/consultation was scheduled the day I flew in and there was a day in between before I had my surgery. During my consultation, Dr. Hess and Shelly were super patient, as I was very indecisive about what size I wanted to commit to. He made sure I was satisfied and told me he’d stay there all day if it took me that look to decide (of course I didn’t need nearly this much time). Dr. Hess and Shelly came in on Saturday morning for my post-op check up. My entire experience was outstanding and I’m so glad I decided to travel.
Dr. Hess did not try to influence my decision as to implant size. I felt he listened to my wishes. When complications arose after surgery, I felt he truly was concerned and cared about my recovery.
Overall I am very happy with my procedure--a breast lift with augmentation, 5 months after surgery. It took me a solid 3 months to be happy, however. While I was told I would experience some feelings of regret and possible depression immediately following the surgery, I was not prepared for how long these feelings would last. I was in a state of depression/regret for most of the summer. Again, I'm now very happy with the results but I think people should consider how much this could impact them--it is truly a major surgery. I was in quite a bit of pain for a long time as well, and then just discomfort. People should just put a lot of thought into doing this and know you will need a lot of time to be back to normal--as far as sleeping position, wearing a regular bra, resuming normal activities, going to the gym, etc. That said, very very happy with results!
From the initial consultation throughout the entire process, Dr. Hess and team have been absolutely incredible. Every single interaction has been professional and positive. I am thrilled with my results already! It has been transformative in my confidence level and how I feel about my body. For the first time in my entire life, I feel comfortable in my own skin. I am participating in life more than ever before.
I shopped for high waisted pants for the first time in my life today. I almost cried. Everything changed for the better since my lipo. I feel like myself. . Everything from price to the process were amazing, I was comfortable the entire time and not nervous at all. The staff and the doctor were very helpful and compassionate, I would absolutely do this again if I ever considered another procedure in the future. Thank you.
Surgeon was very informative and experienced in the procedure I was considering
Very, Very ,Very satisfied, special when I see myself in the mirror. Thank you Doctor Hess. Fill better of myself with confidences special with my cloths.
Great experience. Quick to schedule surgery, and informative in the process.
Not satisfied with my tummy wish it was a little smaller
The doctor was down to earth and approachable, he had great experience and was very responsive when I had a problem. I’m more confident, I feel healthier & happier
Felt very comfortable and felt like everyone genuinely cared about my questions and concerns
Dr. Hess addressed all of my concerns in an assuring manner. He provided explanations and procedures for any possible complications. I immediately felt very comfortable with him.
Dr. Hess was extremely pleasant and thorough. He was knowledgeable and upfront about what to expect during and after the procedure. He also didn't try to sell me on any needless procedures (such as a tummy tuck) which another provider did. I am definitely going to have my procedure with him.
Friendliness of staff. Profesdionalism of surgeon. He seemed confident and knowledgeable. Had good bedside manner. Ease of scheduling consultation and surgery.
The office is organized and pleasant.
Dr. Hess work is amazing
everyone that I have interacted with at the office have been super helpful, kind, polite and professional. It is almost as I have known them for years. They answered all my questions in a prompt manner and weren’t bothered in anyway when I asked the same question twice.
Dr Hess and his staff were very comforting with my concerns and questions. They were able to quickly get me in for my consult and surgery. Answered any and all questions I had regarding the surgery and what to expect. My surgery is scheduled in 1 week and I feel very prepared for what's to come.
The entire visit was an amazing experience -- very easy! The whole team was very gracious and genuine. Thank you!
Everything was quick, easy, and the staff were extremely polite and helpful.
Everyone was very professional, friendly and courteous. I thought that Dr. Hess was extremely knowledgeable and friendly as well. Plus, he has great reviews. I am interested in Dr. Hess performing my procedure. Thank you, [name]
Dr. Hess is very knowledgeable and confident without being overbearing or egocentric. His office staff is incredibly friendly and professional, and I’ve enjoyed all of my interactions with them. I’m having my procedure done this week, and I’m really excited!
The surgeon and his staff made the experience well worth the cost. I've recommended at least two other people.
Work is amazing
Dr. Hess, his staff and the surgery center he recommended were all excellent. Dr. Hess was warm but professional; listened and understood to all my concerns about having my 20-year breast implants removed. He managed my expectations and has provided information and advice since the surgery that has helped the healing process. I truly could not be happier with my results and the care I was given by Dr. Hess and his staff.
Dr. Hess and his staff are very down to earth, easy going people. They explained things in a way that made sense. I was fully aware of how I would or could feel after my surgery experience.
Dr Hess is an amazing surgeon, and an absolute professional, I couldn't be more satisfied with my consultation, and will definitely be back for any procedure I decide on in the near future.
Dr. Hess delivered on my expectations Confidence!
I like the fact everyone from the person I got my appointment date to the surgeon are all very courteous and friendly. The atmosphere of the office was calming. I'm nervous but yet excited about my upcoming surgery. I appreciate the welcoming experience.
Overall, I had a wonderful experience. Everyone was attentive and helpful. Any surgery makes one nervous but the staffs' warm approach was calming and comforting. Bottom line I didn't feel like I picked a number and was waiting to be called next.... I don't recall some of the nurses names but I really appreciate the fact that they were personable and pleasant. I would like to thank the staff for all they did for me before, during and after my surgery. The staff being nice is top on my list. IT was a great experience.
Dr. Hess is absolutely THE BEST at what he does. I was a little nervous about having surgery, recovery, and the whole process (I'm on the smaller side and I didn't want the outcome of my procedure to look unnatural). Dr. Hess was very patient, attentive and listened to what I wanted. He asked detailed questions to make sure I had the best experience possible, and boy did he deliver. I had a seamless surgery; in and out within a few hours and felt almost back to normal two days after surgery. I had some abnormal bleeding (I'm small and opted for a larger implant)- but Dr. Hess HIMSELF called me multiple times as well as saw me in person on HIS time off just to put my mind at ease and resolve the complication. He's always reachable, which made a big difference to me.Also, Dr. Hess's staff is the nicest, most patient group of people you will meet and his facilities are spotless and beautiful - you feel like you are in a spa instead of a Dr's office. I am SO PLEASED with the overall outcome of my surgery. Despite having chosen a larger implant size, the work looks absolutely natural and my friends tell me that if they hadn't known me before the surgery, they wouldn't even be able to tell if I had an operation - they would have just assumed I had naturally bigger breasts. In addition, the scars healed very nicely - looks like a 5cm pencil line. I've seen work from other surgeons and Dr. Hess really does a nice job making sure you don't end up with a scar (even though they are hidden).Overall, an amazing experience. I can't say enough nice things. I would recommend my friends, family, ANYONE to Dr. Hess and his practice. He's worth every penny!
Very efficient, professional and friendly
DR. Hess and staff were amazing, from making my first call to ask questions to my 3 month follow up appt. I never felt pressured, he answered every question I had and I had a lot! He was patient when it was time to do my sizing appointment. Very honest and helpful. I have had a few friends go and see him already and they have all loved him too. I have the most amazing BOOBS ever!!! All because of DR. Hess and his staff <3
I had a breast augmentation with Dr Hess and I love my results. Dr Hess is very professional, he understands what the customer wants and he helps us to make the right decision. During my procedure all the nurses and stuff were very friendly and caring. I felt save and secure. Everyone at the hospital were making sure I was safe and had a good procedure. Dr hess has the best method to recover from the surgery. No scars, no pain and easy recover. I highly recommend Dr Hess for me he is the best in town and I love my new breast, he really understands.
Surgeon is very competent and knowledgeable with a portfolio that reflects this. Staff is very kind and hospitable.
Dr made me feel comfortable from the start. The gallery was wonderful I also like many of the desceiptions as I could relate to other patients. I love the work, my breasts are perfection!!! I feel so womenly! All my clotges still fit, they just fit waaaay better!!
Dr. Hess and his staff, as well as the staff and the surgical center, were nothing short of spectacular. Their attention, patience, and respect were evident through every step of the process. I was extremely comfortable with every person I dealt with and felt well taken care of. I would, without hesitation, recommend Dr. Hess to anyone looking to receive a cosmetic procedure. The active recovery program exceeded my expectations in every way. My procedure was completed on a Friday, and by the following Monday, I was able to go about my day-to-day business without any assistance from my husband, including driving. The short amount of physical down time combined with the limited need for narcotic pain relief made this experience especially remarkable.
In my opinion, Dr.Hess is one of the best surgeons in the USA, for Breast Implant illness (implant removal also called explant). I found his name while researching surgeons in the area. Dr. Hess and his support staff are wonderful & even though I had a list of questions (suggested by the implant illness website) to ask him, he answered all of my questions and concerns during his introduction about the surgery and what would be done as well as what tissue samples would be sent to the lab to check for Large Cell Lymphoma. His knowledge of what needed to be done put my mind at ease he is a superb surgeon, very talented with a wonderful bedside manner that keeps his patients calm. Dr. Hess is also very knowledgeable in the most up to date problems that occur in his field of expertise and most importantly, how to fix them correctly without causing any tissue damage or scarring. I was comfortable and calm from the start of my explantation surgery to the finish. The out patient Surgery Center was clean and very comfortable as well as relaxing. The surgical appointments ran on time and all of the staff was excellent. The nurses, techs and anesthesiologist were very kind, very knowledgeable and very professional. I would highly recommend Dr. Hess to anyone needing surgery in his field including explants, corrective cosmetic surgery to fix any range of problems or complications as well as any type of reconstructive surgery. I have complete faith in Dr. Hess's ability as an exceptional surgeon, who stays at the top of his field by constantly learning the latest and greatest and putting that into action. Therefore, Dr. Hess knows what needs to be done and how to do it. I am so grateful that I found his team of professionals as I am now feeling so much better, I have more energy, my vision has improved and I have energy again. I also thank God that I do not have the Large Cell Lymphoma. Every day I feel better and better. Thank you Dr. Hess for your awesome skills and your knowledge as well as the team of people you put together. Even your office staff is truly wonderful and kind. God Bless you all and thank you for helping me get healthy again. [patient name]
Dr. Hess and his staff are highly skilled, knowledgeable, experienced, and practical. They have boundless empathy and patience and are with you through the entire experience. Fantastic practice. Superlative experience. I got a complete oil change and feel like a new person! My outside matches my inside!
Dr. Hess was extremely knowledgeable and helpful during the initial consultation and pre-op meeting. I was concerned about being able to care for my young children after and he eased my mind. He was also extremely helpful in determining appropriate sizing. I was concerned that I would wish I had gone either bigger or smaller and he helped walk me through the process to ensure I got what was proportional to my body. I'm sooooo incredibly pleased with my results. I'm much more confident in my clothing and just how I feel about my look in general.
I had a very good experience and am looking forward to scheduling with Dr. Hess soon. My only disappointment was the price, as it was rather higher than I had hoped.
It was a quick process, all my questions were answered
Prompt and attentive service. Knowledgeable doctor.
Dr Hess very professional and made me feel comfortable asking questions about my procedure. He made me feel more than comfortable selecting the correct size and grtting through the process. I completely recommend Dr Hess.
The surgeon and his staff are kind and super nice and professional. I love that the surgeons wife is his nurse in the office. She brings so much comfort and softness to the experience.
I was there to get an opinion about whether having a Brest implant replaced was necessary. The office space was like a spa - so relaxing. The doctor was on time. He, his assistant and his receptionist were so nice. After examining me, the doctor was honest and told me he didn't think I needed the procedure. He didn't even charge me. It was probably the most pleasant experience I have had at a doctors office.
Dr. Hess and the staff are very professional and informative. This will be my second procedure with Dr. Hess. First time was a great experience.
I thought the doctor and staff were great. His office is well organized, runs smoothly and on time. They are helpful and nice. It's clean and professional. Happy with better shape -
Great results, fair price, and really liked Dr. Hess and his staff. Also, everyone at Northern VA surgery center was professional and very caring through what was a big surgery. The results are amazing.
I was extremely impressed with the facility, Dr. Hess, Shelly and Katie. I felt so comfortable and did not feel rushed at all. I had a chance to ask all of my questions and felt that Dr. Hess gave me very thorough answers. The quote I received was professional and also very thorough. I had a consultation prior to this one, and it was a stark contrast. I would not choose anyone other than Dr. Hess to perform my procedure. Very happy with the consultation. Not to mention, it was free!
The doctor was excellent at providing information in a thorough manner. The staff at the hospital was very kind and welcoming. Overall, the experience was everything that I wanted and expected. I have more confidence and feel like I look much more proportional.
The only negative feedback I have is the ability to schedule the procedure. Dr. Hess was my number one choice but because his office has to coordinate with Fair Oaks hospital for an operating room there was a lot of going back and forth with the receptionist on available days. This going back and forth also seemed to contradict what Dr. Hess's availability was and after many discussions and call backs I just winded up going with my number 2 pick
The consultation was fast, but informative and easy to understand. They eased my nervousness and were very polite.
The Surgeon was fantastic! He put me at ease. I closed my eyes and woke up to the new Me! Just perfect and super fast. Dr. Hess helped me make the perfect choice during the sizing!! Before and after surgery went really smooth! Anesthesia was great. Overall an amazing experience!
Dr. Hess and his friendly staff of professionals are exceptional! My satisfaction with my body is higher than ever!
The staff was realistic but supportive in presenting what they felt the results of the surgery would be. They were friendly and ready to help in any way possible when I had a question or concern. I felt that everyone from the receptionist to the doctor was willing to do their best to ensure I had a good result. The results of the work Dr. Hess did was very satisfying. My recovery has been better than I expected, and the staff has been more than willing to help with any post surgery issues or concerns.
I feel more comfortable in my clothing. I am highly satisfied with my results, the results were better than I could have expected. I am happy I chose Dr. Hess as my surgeon.
I've gotten two other price quotes with highly known surgeons and Dr. Hess if the most extensive. And the hospital stay was overnight with the other surgeons.
As I described in the last section, Dr. Hess was not sensitive at all when I was showing him the curves on my back from scoliosis. Is reaction was WOAH, I have never seen anything that bad!" My back is my biggest insecurity and to have a doctor comment on it like that was completely unprofessional in my opinion. My Mother and I were both disappointed as we left. I think that plastic surgeons should be more sensitive towards peoples insecurities. "
Dr. Hess and his staff were very friendly and knowledgeable. I went into the consult knowing what i wanted to get done and already have done my research but they ensured I was still informed with all the necessary documents and information needed to make a decision.
I am so much more confident about myself now that I had the procedure and I'm thankful for it. The price was amazing and the doctor and staff made me very comfortable. The moment my boyfriend and I walked into the facility and the interactions we had with the doctor we knew from the first thirty minutes we were going to use that doctor. Not to mention my boyfriend loves the fountain in the facility and he wants one in our house. The doctor was able to give me so much information and tell me what was best based on my shape and I couldn't be any happier. I look great and I feel so confident now. I actually feel like I have a grown woman body. I am so happy and I have referred so many of my friends to Dr. Hess. I am so thankful. I am happy I went with this doctor after talking to two other doctors before him, he was the best and his price was the best.
I was allowed to feel comfortable and valued during the consultation, which in turn, helped me decide to move forward.
Both Dr. Hess and his associates were extremely forthcoming with information about the surgery and how it would impact my life.
LOVE,LOVE,LOVE my breast Augmentation!! could not be Happier!!! They are perfect for my body and healed nicely!! Changed the way my body looks. Gave me breasts that look so natural
I have been wanting to have a breast augmentation for a very long time and I am very thankful and lucky to have found Dr. Hess and his staff. Thank you!
As a mother of 5 kids, I wanted to have this procedure done for many years. When I met Dr. Hess at the consultation I immediately felt at ease. I am so happy with the results and I would share my experience with others without hesitation. Highly recommend! I can wear a fitted-T!
I am now loving my body! This procedure, along with regular exercise, gave me the body that I have always wanted! I now look much better and more attractive then when I was younger. And I feel and look much more attractive now. Oh, and my husband loves my new breasts. Doctor Hess is visionary and attentive. His assessment was quick and he almost immediately saw what he wants to see as the result of the surgery. Doctor Hess was the 3rd plastic surgeon I saw for consultation on breast aug, and I told him so. However, he had his opinion as to what I need, and he did not agree with the previous doctors. I felt a bit overwhelmed with such approach, but after thinking this through, I decided to trust him. Other two doctors recommended a lift too, as I breast fed my two sons. The lift meant I needed lollipop or anchor stitches – look that up and imagine this on your breasts. I got a bit scared. Doctor Hess indicated that would not be necessary in my case, and I would be OK if we just do under the breast cut – 5 cm max – to insert implants. He was totally right! I now thank him for that - I have beautiful breasts and very small stitches.Now, I read some comments on the internet about Doctor Hess before approaching him. Few people indicated that he does not pay enough time to talk to you during consult… Yes, you may get a feeling that he is in a rush, or not spending enough time with you, but I did not see this as an issue. He is a doctor, and not a shrink. And he is a good doctor, and I have a confirmation to that in my mirror :)
Dr. Hess listened to my requests and made me feel like he understood what I wanted while also providing his input based on his experience. He was patient and thorough and gave me the time to make decisions. I didn't feel rushed or pressured to make a decision before I was ready. From start to finish my interaction with Dr. Hess' team was comfortable and positive. Clothes fit better and I feel more comfortable with my body.
Dr Hess and staff did 5 things really well: 1). All appointments were prompt and concise. 2). Explained to me what to expected from only" a tummy without liposuction which was what I thought I wanted. We discussed tummy with liposuction versus without and difference to expect. 3) PreOp appt well prepared me and getting prescriptions in advance was a great idea. 4). Established reasonable expectations for post surgery. 5). Responded quickly to my concerns post surgery. My ONLY disappointment with the entire process was not seeing or engaging Dr Hess on surgery day before my procedure. I mentioned wanting to talk to Dr Hess before being put to sleep. That didn't not occur. I made the request and then woke up from the surgery. I never saw Dr Hess which was disappointing to me as he was the person I was comfortable with not the hospital staff of which I had never met Nonetheless, my overall experience was amazing! I am pleased with my results I will certainly refer others as well as return for future beauty enhancements. " Working out and staying fit are very important to me. Now that I have completed abdominoplasty w/ lipo I am further motivated to maintain a healthy lifestyle and it feels more feasible not having to fight the constant battle of the bulging belly. I enjoy my workouts more w d feel really good and confident when workout.
Dr. Hess and his staff made me feel at ease (given this is quite stressful for me). The only concern I have is the surgery's impact on my one kidney. I still haven't been given a solid ok" from my Nephrologist to have this done given my level of kidney disease. I'm due for my regular kidney tests in November, so when I have those done, then I can have a final decision from my Dr. If not for the kidney issue, I would have already scheduled my surgery!"
The doctor and staff were very professional and the doctor explained everything in plain english. The fees/costs were explained in detail.
I have way more confidence. I am thrilled with my results
I was made to feel very comfortable. Everyone I spoke to was very courteous and respectful. I didn't feel at all rushed and was able to ask all the questions on my mind and receive the answers I needed.
The results were excellent. Dr. Hess really took his time, was very skillfull and seemed to know exactly what I needed to get the best results for my figure. The staff was very friendly, everyone seemed really thorough with their job duties. And the results were great!
The entire staff was friendly and made me feel extremely comfortable. The surgeon was engaging, warm and very knowledgable and personable.
Dr.Hess and his Staff are amazing. Dr.Hess is a realistic and straightforward Plastic Surgeon. I am extremely satisfied with my Tummy Tuck and Liposuction of my flanks. It has boosted my self confidence and am so happy with the outcome. I have recommend Dr.Hess to all of my friends and family. I highly recommend him.
I love my new breasts. They are much more proportionate to my body. After breastfeeding three kids my boobs were flat and deflated now I feel like myself again. . It was my first experience I don't really have much to compare it to, only experiences described to me by friends who have had similar procedures. My recovery time was far less thanks to Dr. Hess and I really had nothing to complain about.
Natural looking facial expressions while geting rid of my deepest frown lines. Dr Hess knows exactly where to put my Botox so I have no brow drop as I'd had with other providers. Expertise!
Friendly and knowledgeable
Very good preparation and outcome. Highly professional throughout! Thank you.
Everyone in the office was very friendly and helpful.
Very friendly and knowledgeable staff. Surgeon was friendly, realistic, seemingly genuine and caring.
The staff was very welcoming, and informative.
I look 10 years younger! No more wrinkles and lines in my forehead! Dr. Hess and his staff were extremely knowledgeable and professional. Dr. Hess ensured that I was extremely comfortable throughout the entire procedure. He explained each step beforehand and provided me with realistic expectations. I am extremely happy with the results and can't wait to see Dr. Hess again.
DR Hess and his staff are warm, welcoming and honest. All important traits when having any type of a medical procedure.
My results are amazing and my breasts look very natural and I went very big. One of the easiest and least painful surgeries I've ever done. I was back to work in two days and Dr Hess was thorough and made sure I was comfortable the entire time.
It has provided me with a lot more confidence in myself. Moreover, I feel that I can now wear the types of shirts or dresses I've dreamed of wearing without worry :-) . I'm still healing from my procedure but have enjoyed having Dr. Hess as my Surgeon. It's going to take a few months to see the full results but I'm very pleased so far with my procedure. I literally came to him for 3 years and had free consultations each time and finally decided to take the leap and do the surgery. I was scared and he definitely helped calm my nerves. I probably asked a million and one questions, and was pretty good about answering them. Sometimes he can be very quick when it comes to describing things so if you find that you didn't catch or grasp what he says, don't worry. You can call or email and you will obtain a thorough response. He provided a direct phone line where he could be reached after surgery and I found it to be very helpful being able to speak with him directly when I had questions/ concerns after surgery and the days following surgery. If you find that you have concerns big or small about your healing time, process, let him know so he can best advise/ decide on how frequently he would like to have you come to the office to monitor the healing progress.
The staff and Dr Hess were very flexible. I drove several hours for the consultation and they accomadated me last minute to complete my pre-surgery appointment. They were friendly and made me feel at ease.
I thought maybe the surgeon would ask about or recommend weight loss first to see how much the breasts would reduce naturally. This would also ensure that the body would maintain better proportions in the event of weight loss or gain in the future.
So far, our experience has been very pleasant and educational. The entire staff has been very professional and helpful.
Quick and easy. Very friendly staff. Good price.
The procedure was explained in detail. The surgeon spent as much time as I needed answering questions.
After surgery I was sore but not in pain. I was able to cook and move around good the second day. Dr. Hess was very honest about what he could and could not do, I knew what to expect day of surgery, office and surgery center very clean and professional. Dr. Hess and his staff are excellent.
I have completely changed my diet and my approach to life. I want to keep the gains (actually, the losses) for which I paid. So, I am eating and drinking sensibly and exercising with more dedication. Dr. Hess and his staff were absolutely wonderful! They listened to my issues and gave me realistic expectations by which I could guide my ultimate decisions. I did go through with the procedure and it went smoothly and both the staff at Dr. Hess' and the Norther Virginia Surgical Center took great care of me. I highly recommend Dr. Hess to anyone seeking cosmetic surgery because in his and his staff's capable hands, you will receive the best care available.
I felt comfortable and the Dr was realistic and helped to manage expectations while still being optimistic and reassuring.
The results of my Xeomin are very natural - I look rested and less angry without those nasty forehead lines. I've also begun using Tretinoin cream and am happy to see sun damage and fine lines fading. Thanks, Dr. Hess!
Dr. Hess and the entire team were absolutely fantastic from start to finish!
I could see the difference within a few days. It looked completely natural and made my face appear younger. Ease of making the appointment, friendly staff. Dr. Hess thoroughly explained procedure and answered any questions/concerns I had.
Katie and Dr. Hess are always warm, professional, and knowledgeable. I was pleased with the results of my Xeomen treatment as well.
I knew going in what to expect. I also knew what to expect postoperatively. I see the doctor every two weeks until he releases me. This has been a very positive experience.
I liked that Dr. Hess and Shelly spent time with me during my consultation and helped me to make the best decision about the procedures I was interested in. I liked that Dr. Hess provided information as to why certain procedures would work or not work for me. He seemed to be the most thorough plastic surgeon that I visited with regard to the information that he provided.
Dr Hess and his staff really did go out of their way to make me feel comfortable and informed. At no time did I feel as if they were just going through the motions, even though mine is a very routine procedure.
I felt as though Dr. Hess and his staff were straightforward and professional. They gave me realistic goals and realistic results. They were honest with me and gave me great advice when I was choosing an implant size. They assisted me with choosing a size that fit my body type perfectly. when I tell people I have implants they had absolutely no idea.
Was a great experience, between Dr. Hess and his staff, to before and after care, would highly recommend!
I was highly satisfied.
It was a great decision.
Straight forward, to the point, thoroughly explained why he does the procedure in the manner that he does.
Dr Hess was realistic, used an innovative technique, was conservative in what he committed to and over delivered on the results doing a masterful job of surgery. Recovery was effortless and I had no complications. Office staff were always available and helpful. Just over the moon happy with my results. Have already recommended him to several other people for current or future plastic surgery.
I couldn't be happier with the results. Dr. Hess is an amazing doctor. I assumed I would feel really uncomfortable (emotionally) during the visits but I did not. My recovery was extremely fast due to the rapid recovery techniques. Again, I could not be happier with my results.
Dr. Hess is a very personable straightforward surgeon who listens carefully to his patients. He felt very confident in his recommendation which put me at ease. The office environment is very relaxed and my consultation was very informal and reassuring.
Overall the staff at the hospital was great, however Dr. Hess wasn't very personable. I felt like he treated me like just a number.
Dr. Hess and Shelly were extremely informative, caring, and made me feel comfortable. The before and after pictures provided gave me a great idea of what I would look like afterwards because Shelly selected previous clients with similar stats as me. Dr. Hess was direct and honest when answering my questions. I knew I was in good hands!
Staff was friendly and informative
I was very satisfied with my experience. However I was promised an emailed version of my estimate which I never received.
very comfortable, very thorough and felt like they were genuinely interested in pleasing me.
From the moment I entered the office I was made to feel welcome, comfortable and a valued client, by all staff. Discrete and personalized interactions. Soothing, non-clinical surroundings. Genuine interest in my problem and wishes.Dr Hess was absolutely outstanding. In my 30+ years in healthcare I have never come across such a warm, friendly, professional, personable, patient-centric, communicative surgeon. He immediately built a rapport and inspired complete confidence and trust. He offered several surgical options - including no surgery at all, which I found remarkable and honorable.I will have not hesitation in returning to Dr Hess for all future cosmetic surgery needs and will wholeheartedly recommend him to others.
Dr. Hess is a highly skilled surgeon. He explained the procedure in easy to understand terms, and his staff was very professional and helpful. My recovery was uneventful and I am very satisfied with the results.
I thought the information the surgeon provided was much more thorough than the other practices that I visited.
I like that the doctor was knowledgeable about current methods and allowed me to express what I hope to get from procedure. I felt like he listened to me.
Doctor Hess and his staff made me feel comfortable. Very excited to go through with this surgery with Dr Hess
Upfront and honest about what to expect. Clear instructions and guidelines provided. Helpful during decision making process. Immediately available for questions or concerns. Very satisfied with end result. Highly recommend to anyone else.
The consultation was good. I am waiting to see what my after surgery results will look like.
I just walked away feeling good about the surgeon, the practice, the surgeon's knowledge of everything and getting answers to all my questions.
Dr. Hess is a great communicator, has great bedside manner, and is willing to explain anything you would like to know.
Dr. Hess was a joy to work with. He was forthright and reasonable in the recommendations he made. I planned to seek 3-4 opinions about my concerns but after meeting Dr. Hess, I did not feel the need to look any further. He recommended a procedure that was far less invasive and costly than the one I thought I needed and I could not be happier with the results.
Very attentive and informative.
From the very beginning, I could reach Katie and ask her any question without being transferred to a voice mail like other practices. Dr. Hess and his staff respected my wish for discreet communication. For example, email communications had a subtle subject line rather than Breast Augmentation" as I received from other practices upon inquiring about the surgeon, procedure and recovery. Dr. Hess set realistic expectations about the procedure and recovery, and he and Shelly gave honest opinions when it came time for the pre-op visit. They supported my decision on the size of the implant even though I think they would have suggested a larger implant. Dr. Hess has a good sense of humor, but was also reassuring when I was nervous. I am very happy with every part of my experience with Dr. Hess, his staff and the surgery center where he performed the procedure.
The staff was professional and helpful. Dr. Hess was available and willing to answer all questions. He also recommended a less extensive procedure than the first surgeon I saw. I am very happy with the results and it makes me question the integrity of the first doctor's opinion. Second opinions are good!
Dr. Hess and his staff were amazing. They were very nice and made feel very comfortable. at each of my visits and calls I was always greetied with a smile. You could ask them any questions and they always took the time to answer. They were never too busy.Dr. Hess himself is an amazing man. God has blessed him with the skill and the desire to do plastic surgery. Dr, Hess takes time to understand why you came to visit and to see the best way in seeing what is best for you. I am extremely satisfied with my experience. Dr. Hess is a leader in his profession.
I will be undergoing my procedure tomorrow, so I can't fully disclose my satisfaction as of yet. However, Dr. Hess is an extremely helpful and informed surgeon that has made me feel entirely comfortable throughout my visits. I have seen his before and after work and am very confident that I will be happy with my results. He is straight forward and tells you exactly what he intends to do during the procedure. He gave me a fair and honest consultation and the price of the procedure was exactly what I imagined. I did not feel the need to consult another surgeon as Dr. Hess specializes in my procedure (tubular breast correction). I am very excited for the surgery and cannot wait to see my results over the next few months.
Friendliness, email after consultation session, clear details by the surgeon, answering to my questions directly with clarity & transparency, respect towards my questions, & good waiting area & time
I appreciate the honesty and friendly staff. I was nervous and scared when I called, and it was so nice to speak to someone friendly. I was also grateful for the knowledge of diabetes.
Dr. Hess and his staff are wonderful! I felt very comfortable with Dr. Hess and his team! Dr. Hess answered all questions without hesitation. I was very nervous but Dr. Hess and his staff made me feel very comfortable. Dr. Hess exhibits passion for his work. Which means s very important. Dr. Hess/team made me feel secure in going forward in having the Surgery. I have been recommending my friends to Dr. Hess. Dr. Hess and his team are very sincere and want what's best for you. I didn't feel rushed during any of my consultations. I am VERY happy with Dr. Hess!
Dr. Hess is extremely professional. His office was clean and stylish, his staff friendly and welcoming. I was at ease before even speaking with Dr. Hess. I had a handful of questions, but Dr. Hess was so thorough that he answered all before I even asked them. He encouraged me to speak with other doctors until I felt confident. And I'm glad I did, because having comparisons really made it clear how much more seasoned, professional, and able Dr. Hess is.
Overall my experience was a positive one. Staff/nurses at hospital were all very nice... caring... and patient. However, post surgery I felt as if I was rushed. It seemed very apparent to me that (to a degree) I was on a schedule. I understand this, but it was a bit ridiculous how it all transpired at the very end---mostly because of one nurse.
Friendly staff, very clear that Dr.Hess knows his job well. He was to the point and honest, which I truly appreciated.
I was having concerns about the appearance of my chin/neck area, as it had changed markedly in the last few months. Dr. Hess listened to my concerns, made me feel very comfortable about seeking answers about what was going on. He knew right away what my problem was. I had been to see another surgeon, who dismissed my concerns, saying it was normal for my age, making me feel a little vain. I knew from my group of friends that I was experiencing changes in my neck/chin area that not everyone does. Dr. Hess diagnosed it as a muscle weakness that some people are prone to. He did not recommend surgery to repair it at this point because of how invasive the surgery would be because the skin on my neck is too tight at this point. I very much appreciated his honesty, and his hesitancy to fix my problem with too major of a procedure. He recommend a botox shot into the muscle of my neck. He discussed the pros/cons of this procedure and then was able to go ahead and do it that day. I am so happy with the appearance of my neck after the shot took effect. I feel confident again about how my neck and chin area look. I am very grateful to Dr. Hess for his kindness and concern.
Dr Hess and his staff were kind, thoughtful, patient and helpful from the pre-op to the post-op appointments. Thank you!
Fast availability to schedule the appointment. The appointment was efficient and the questions I had were answered clearly. I appreciated the follow up email I received about the appointment. I would like to schedule a couple more consultations with other surgeons, but I will likely schedule my surgery with Dr. Hess.
Everyone in Dr. Hess office is fantastic! I felt comfortable asking questions, opinions, and insight. I had a breast augmentation, and followed the rapid recovery system which was awesome. I had surgery Friday afternoon and was out and about early the next morning.
I got to see a lot of Dr. Hess' work before I scheduled my appointment. I also reviewed his philosophy on surgery which was not like any other doctors I had seen. He was very confident and explained everything thoroughly. I felt like we could have honest discussions about the surgery and my expectations. For these reasons and the eay he handled my issues after surgery are why I was so extremely satisfied with my experience.
I was highly satisfied with my experience because Dr. Hess and the VA Surgical Center provided the most comprehensive consultation, pre-operative and post-operative visits, as well as the surgical procedure itself. I felt confident in Dr. Hess because of the high quality of his work and even more so after I met him and his staff. Dr. Hess and his staff provided me with the utmost respect and patience through making my decisions and surgery itself.
Results are much better than I expected. Very happy.
I was satisfied with my initial consultation but I have not heard back from anyone as promised. I also emailed Katie a few additional questions and I have not received a response.
Dr. Hess and assistant spent a great deal of time with me and clearly answered all of my questions. He had a great manner which put me at ease and I believe he was sincerely interested in my history and desires.
Dr. Hess was very professional and personable. He explained the procedure in a way that I can understand. I like the examples of his work and his recovery method. The office was very nice too, from the actual aesthetic to the helpfulness and professionalism of his staff.
Dr. Hess was recommended to me by a friend. From the moment I walked in to the office, talking to Katie, Shelley and meeting with Dr. Hess - all my nervousness about the visit quickly vanished. Dr. Hess was extremely forthcoming on what to expect - how the procedure would be done and what to expect and also very honest when I mentioned another procedure I would like basically telling me that he wouldn't suggest it. I didn't have a second thought about having Dr. Hess do the procedure and scheduled it before I left the office. I can not wait, extremely excited and have already recommended him to a friend!
very nice and professional staff. surgeon was knowledgeable and answered all of my questions.made me feel comfortable.
Dr. Hess and he staff at Hess Plastic Surgery made me feel completely comfortable and welcome throughout every step of the process. I believe in Dr. Hess and his eye for proportion and detail.
I felt that everyone was interested in me and my needs. They were interested in understanding what brought me to consider surgery and not just the surgery itself. They were very professional and made me feel extremely comfortable and conveyed a high level of knowledge and understanding of my needs.
Dr. Hess is a knowledgeable and friendly surgeon. He made me quite confident in his methods and I am extremely happy with the results. My recovery was very quick and I was able to return to my normal activities in about a week.
The staff was friendly and knowledgeable. They made me feel right at home. It was a great experience.
The team was extremley heplful and I felt at home!!!! I thank the team for being so understanding!!!
The overall ambiance of the doctors office and the thorough explanation of the procedure helped make the decision process very easy to choose Dr. Hess. The office staff was very helpful and reassuring. I went to a lot of different doctors in the area and Dr. Hess was hands down the best.
Dr. Hess, his staff, and surgical team were patient, thorough, and knowledgeable. I felt confident that I would receive excellent care and I did. I am extremely pleased with my results as well as the after-care and follow up visits. Dr. Hess is a perfectionist, which is exactly what you want in a doctor.
Overall experience was great. Everyone was very helpful. They made me feel comfortable.
Very friendly & professional
I love the way my surgery makes me look and feel. I appreciated the kind and supportive nature of Dr. Hess and his staff. I liked how I didn't feel pressured and they listened to everything I had to say. I have recommend this office to many of my friends who are seriously contemplating a breast augmentation.
Dr. Hess and his staff were friendly, highly professional, and exceptionally organized. They answered all of my questions and were readily available to answer other questions when needed. The practice website is up to date and very easy to use. I was able to familiarize myself with the available online information before the consultation.
After my consultation with Dr.Hess, I was confident that I had selected the right surgeon to perform my procedure. Dr.Hess explained the procedure to me in detail, answering all my questions. Dr. Hess and his office coordinator Katie created an atmosphere where I felt completely relaxed. My procedure was completed without any complications, and I am extremely pleased with the results.
Dr. Hess was very personable and knowledgable.
I was extremely nervous going into the room and Dr. Hess made me feel comfortable and was very patient with me. I now feel much more at ease about my procedure.
Dr. Hess was very friendly and created a comfortable atmosphere to talk in. He went over all the possible risks and made sure I was informed of everything I needed to know. I didn't feel rushed and I left feeling positive about my experience.
Informative, relaxed, professional. I felt like Dr. Hess was a straight shooter and he made me very comfortable. All around very good experience and I highly recommend Dr. Hess and his team.
Dr. Hess was the third doctor I visited to discuss my stomach and flanks. Here's why I selected him: Health Forms - I completed the forms in advance, which allowed me time to enter EVERYTHING about my health. So no worries about aspects of my health, which might impact the surgery. Office Visit - Dr. Hess and his assistant talked to me for the full hour. He is personable, knowledgeable, and humble, with a good sense of humor. He listened and explained my options thoroughly. Body Exam - Dr. Hess was the only doctor (of the three) who asked me to remove my clothing, except for bra and underwear, and put on a robe. For the other doctors, I lowered my jeans. Because he was able to see my full body, I could ask about what areas he would cover. Knowledge - The other two doctors said I needed a tummy tuck, but I said I wanted lipo, so they agreed. Dr. Hess said I needed a tummy tuck and he explained why lipo would not work and why a tummy tuck would, demonstrating on my body, and with before and after pictures. His explanation clinched it.I went home, confirmed my ride to the surgery center, and scheduled the appointment. So a positive experience in all regards!
Dr. Hess and his staff were extremely knowledgeable and made me feel at ease right away. The consultation was very informative and all of my questions were answered. I was very nervous at first as this is my first elective surgery, but Dr. Hess' kindness, patience, and knowledge made me feel really comfortable. I've actually canceled consultations with other surgeons because I really liked Dr. Hess. I highly recommend him.
I felt very comfortable with a warm welcome which lessened my anxiety!! Haha the staff was very personable and caring.
My dissatisfaction in not with Dr. Hess but more dissapointed with the outcome of my procedure. My implants bottomed out after surgery and I have to have corrective surgery to fix the problem. It is just one of the risks in having surgery, but I wish I didn't have to go back through the process.
Surgeon was thorough in explaining the process and made me feel comfortable.
Everyone was professional, yet comforting. My questions and reservations were taken seriously and I did not feel as though they were in a rush to end the consultation.
Extremely professional and very comfortable! Love this office and look forward to having more work done in the future
Dr Hess is the best!!! I'm so happy with my result.
I went in for a breast reduction due to shoulder and back pain and disportionate body symmetry due to my petite stature. The doctor listened and addressed my concerns, discussed my preference for reduced size/lift and the particular procedure that would be used and why. The surgery went flawlessly and the results are more than outstanding. They look wonderful and within 7 weeks the scars were almost invisible, doesn't even look like I had surgery! I would and have been extolling Dr. Hess's work to anyone who will listen and everyone who has seen me agrees it is a job beautifully done!
First, I had a scheduling issue with my work, however the Patient Coordinator was very helpful in scheduling a time that worked out. I actually arrived early and was able to be seen very soon after arriving. I felt very comfortable, calm, and safe in the Practice, and both the Patient Coordinator and the Nurse were very nice. This was the first consultation I had ever had with a Plastic Surgeon, and I didn''t know what to expect and was a little nervous. I immediately felt comfortable with Dr. Hess''s presence, even as he took measurements and we discussed my insecurities. His intelligence and experience were quite obvious, and that made me feel confident in potentially working with him in the future to meet my goals. He explained the procedures and related information very clearly, and I feel as though I have a good idea of what to expect. I have no set date for the surgery, as this was more of an informational consultation as food for thought. I am seriously considering the surgery, and Dr. Hess is my first choice should that happen in the near future.A big thank you to Dr. Hess and his staff.
Dr Hess provided all the information I needed to make my decision about having a breast augmentation.He also believes in preforming the most up to date form of the surgery. This allows for less recovery time after surgery. The whole staff was so nice and made me feel like part of their family. I could not image going to another doctor.
I look forward to getting my procedure
Very comfortable w the surgeon and his explainations
From the moment I first called Dr. Hess's office, I had a wonderful, positive experience. The patient coordinator and the receptionist are both courteous, friendly, and knowledgeable. The receptionist, Katie, is especially great to work with; she confirmed the process of scheduling my surgery every step of the way and made things very easy for me. Dr. Hess himself did my consultation and not only answered every question I had but also made special considerations based on my medical history. Overall, this is a terrific office and I am really looking forward to my surgery.
From the moment I made the first call to look into my surgery, Dr. Chris Hess and his staff made me feel comfortable, welcome and secure. Throughout the process I never once felt like I couldn't call the office at any time and get an answer to any question I asked. They treated me like family always welcomed me with a smile, respected my questions and gave dignity to my choices. I would recommend Dr. Hess to anyone thinking about making a change for themselves...he and his staff changed my life for the better, and I will always be grateful.
Dr. Hess and his entire staff were thorough, patient and clearly knowledgable about the procedure I was interested in. I was treated with respect and felt very comfortable in the office asking all my questions. Dr. Hess made me feel relaxed and confident in his abilities, and I could tell he had a genuine interest in me and my concerns.
Dr. Hess and his team were professional and friendly and warm. I felt very comfortable and never at all rushed.
The staff made me feel very comfortable and answered all of my questions.
I was very impressed with how thorough Dr. Hess during the consultation. I actually feel that he is really interested in performing the right operation to make the right modification for me - not everyone is the same. I completely appreciated that. His knowledge really impressed me. I know i'm in good hands with Dr. Hess. I'm so glad i went to him. I scheduled my apt with him right after consulting with him - that's how confident I am in him.
Thorough discussion of procedure, why doctor preferred some techniques over others, took detailed measurement, conducts surgery in hospital.
I was VERY impressed. Logistically, it's unrealistic for me to schedule my breast augmentation here because of distance and time constraints (DC traffic, inability to take entire days off work for follow up appt travel, etc). I would definitely recommend Dr Hess to anyone in the area, however.
Each and every person from this office made me feel comfortable. They were all fully accessible if I ever needed answers to my questions. Dr. Hess has an excellent bedside manner. It's hard to find a great doctor that has both skills and customer service. I'm truly happy. I will be returning for other procedures in the future.
Professional, efficient and did things when thy said and as they said. No problems at all.
He was excellent and caring. My results are fantastic!
From the lady who answered the telephone to the meeting with surgeon and everyone I saw in between, they were all professional, very nice,caring, knowledgable and a pleasant to speak with. They made me feel comfortable and whenever I had to call and ask a question or get copies of new paper work Katie had it emailed to me within minutes! Very helpful and kind!!
It was amazing!
The information regarding the surgery was concise, well organized and thorough. The surgeon listened to my needs/desires and gave me exactly what I was looking for.
As a patient it is very important to feel comfortable with the surgeon and his staff and Dr. Hess and his office are extremely helpful and educated and respectful.
Dr. Hess was the type of surgeon I needed. He was down to earth, explained everything and asked if I had any questions. He saw me when I thought something was wrong even though I was perfectly fine. He took the time to care for me without the rushed in and out feelings I get with most health care providers. Dr. Hess and his staff are absolutely amazing people and health care providers. I could not and would not ask for a better experience!
I am very pleased with the outcome of my procedure. I delayed having this procedure done because I am extremely particular about my body as well as the surgeon that I choose to perform a procedure. I found Dr Hess to be patient, easy to talk to and I felt that I could trust him to do an exceptional job. He listened to my concerns and assured me that he is very conscious and will take the time he needed to ensure I did not have any later issues. He was highly recommended and now I can understand why.I have already recommended him to a close friend and I am sure she will be pleased with her outcome as well.
Very friendly, knowledgeable staff. Information was provided to me immediately so that I could quickly make a decision. Absolutely no negative issues at all. The whole experience was great.
Wonderful physician and assistants.
Doctor Hess was extremely knowledgable, patient and was very good at answering each and every question I had. He was an absolutely wonderful doctor.
Everything I was told to prepare me for the surgery as well as the outcome of the surgery was accurate.
Every person I dealt with from scheduling the consultation, the consultation itself and those who provided the follow up information was pleasant, personable, knowledgeable and very helpful. The office atmosphere was warm and inviting and the one-on-one attention provided during the consultation made me feel like my opinion and my concerns were their number one priority. Dr. Hess and his staff took the time to understand what I wanted and imparted their knowledge and insight into how they would be able to help me achieve my best possible outcome. I also appreciate that they were patient and relaxed rather than pushy and pretentious. These overall attributes made my experience very positive and made my decision to choose Hess Plastic Surgery as the place for me!
I felt very comfortable with Dr Hess and his staff. They were all very welcoming and knowledgeable. Everything was answered in great detail which was very appreciated. Very happy! Cannot say enough good things about this practice!
Dr. Hess has a great bedside manner and made me feel comfortable ifrom start to finish. The staff ia so fantastic. Everyone answered my concerns. I'm truly happy on the services I received
Dr. Hess and his staff are honest and compassionate. My experience was a success from start to finish. I am highly satisfied with my results and would recommend Dr. Hess to friends.
I was very happy with the results. I also like Dr Hess because he is a conservative doctor and does not push you into having anything done you may be unsure of. He also emphasizes looking natural which I appreciate.
Dr. Hess was informative, straight forward and seemed relaxed and did not rush the consultation. Refreshing to have a Dr. actually look you in the eye instead of staring at a computer screen during an appointment. He is confident, yet down to earth, and also has a good sense of humor.
Going into the consultation I had already done a lot of research on Dr. Hess. I had reviewed his website in detail including before/after pictures provided. Upon meeting Dr. Hess I was very comfortable with him as he has a great personality that goes along with his qualifications. His office is beautiful and the staff very nice. I was so impressed and comfortable with Dr. Hess that I scheduled my procedure before I left and cancelled another consult I had previously scheduled.
I felt very confident that I was receiving excellent care, I knew that I had nothing to worry about once Dr. Hess came in to see me before I was taken back for my surgery.
All the staff we very caring, professional and understanding. The results from my operation are fautless. On scaring, I am very happy and my expectations have been more than met.
The surgeon spent as much time with me as I needed. He answered all my questions and answered questions that I had forgotten to ask. Very thorough!
Dr Hess and his staff are top notch. The facility is very lovely and comforting. They were very accomodating to all my needs and in my time constraints. Katie was extra helpful in getting my initial consult and my proceedure schedule exactly when I wanted it. Dr Hess did not have a problem with my time constraints. I will and have already recommended his Practice! I could not wait to fill out a satisfaction survey I was THAT satisfied! Thanks so much!
DR. Hess and Katie were very pleasant, warm. All my questions were answered they were both very helpful. I did not feel pressured to decide on the procedure, I liked that I was given the cost in writing with the prices good for 1 year. I ma having my procedure done this week so I am hoping everything proceed as it has been, stress free and with no surprises.
The information packet of the procedure that was scheduled, board certification, and transparency that I feel like the surgeon has with his qualifications, practice, and procedure scheduled.
Dr. Hess and his staff were extremely friendly, honest and helpful. They provided a very comfortable and relaxing environment, which made the consultation a very positive experience.
The only reason I did not book my procedure on the day of my consultation is that I had two other consultations pending. To date Dr. Hess still ranks as my first choice. His extensive explanation of options and outcomes has not been matched by other surgeons. Staff interactions at every level were very positive and professional, also not matched by other offices I've visited so far.
Dr. Hess explained the procedure in detail and was very honest in telling me what options I should consider (based on my profession, body type, and personality). He was very knowledgeable and answered all of my questions. His relaxed demeanor made me feel comfortable. I scheduled my surgery immediately after my consultation, though there was no pressure to do so. His prices are reasonable. His office staff are very friendly and helpful with scheduling convenient appointments and answering billing questions. Also, his surgical staff made me feel at ease.
I had breast augmentation with Dr. Hess. I am delighted with the results. The office environment and staff is very welcoming. I felt confident in my selection of him after my initial consultation. The only thing I was worried about was whether I chose the right size. Turns out, with Dr. Hess' guidance, I couldn't have chosen better. He is great about helping you find a size that is in proportion to the rest of your body. I feel like I achieved the balance I was looking for, which was curvy while still looking natural. Also, I should not leave out that the rapid recovery program was just that! I was amazed at how quickly I was back to my normal routine. It was just as he described it would be. I am so happy with my decision.
Dr. Hess and his staff were unbelievably helpful with questions/responses. I felt most comfortable there.
I was very impressed by the short wait time when I arrived. I appreciated the calm and inviting environment. The Surgeon and the staff were very professional and helpful. I will be scheduling my surgery in the next 3 weeks.
Dr. Hess was wonderful and his staff had been as well. The surgery center eased my fears and was Awesome! I am so thankful that each person (staff) was apart of my care.
After thinking about plastic surgery for some time I found Dr. Hess's website. While exploring his website I learned about Dr. Hess's philosophy and after reading about his rapid recovery program I had the confidence to call for a consultation. I am so glad I did! Dr. Hess and his staff are wonderful. During my consultation Dr. Hess explained his techniques and what I could expect with surgery. I felt so confident that I booked my procedure that day. Dr. Hess spent a lot of time with me during my pre-op appointment, until I fully understood what to expect with my BA surgery. My surgery went smoothly and I am recovering well. I am very happy with my results. Thank you Dr Hess, you are an amazing surgeon!!!
The staff was very friendly, knowledgeable, experienced, and confident.
Dr Hess and his staff were very professional and attentive to my concerns. I never felt rushed to make a decision or pressured in any way, and that made me feel comfortable. Dr Hess has a friendly, confident manner and came recommended, so I felt assured that I was in good hands.
Dr. Hess made me feel extremely comfortable with him and his expertise in the procedure. He was very thorough in explaining all the options that were available to me and answered all of my questions honestly.
Dr Hess is an extremely skilled surgeon. Surgery and recovery were exactly how I thought it would be. I'm extremely happy.
Beautiful, natural-looking breasts. Fast recovery. Dr. Hess did an outstanding job.
Dr.Hess is such a wonderful and honest plastic surgeon. I felt very comfortable scheduling my breast augumentation and lift after my consultation. He listened to me and answered all my questions I had. I absolutely love the results!!!! Dr.Hess is Amazing and I will definitely recommend him to family and friends!
Dr.Hess is very friendly and made me comfortable like my old friends. He is awesome and confident in what he is doing.
Post op instructions differed between what office provided and what surgical center provided. More consistent post op instructions would have been helpful.
Doctor Hess answered all of my concerns/questions and did not sell me other procedures. Both Dr Hess and Katie are very pleasant to work with.Overall experience was was what I was seeking.
Dr. Hess was knowledgeable, enthusuastic and engaging. He made me feel at ease and answered all questions.
The customer serivce and how educated everyone was. And the practice being so clean and nice
From the first meeting tot grouch post op I felt very comfortable with dr Hess, his experience and how he was able to describe the process. I felt informed and that I could make any further inquiry in making my decision. I felt good about my decision, and the process.
All of my questions were answered and they worked around my busy schedule. Everyone was so nice,helpful, and encouraging.
I would have appreciated a visual of the procedure which I am considering . A photo of someone who had this exact procedure and even the surgeon, perhaps, physically touching my face and showing me an approximation of the end result. I find it difficult to visualize.
Dr.Hess is an Amazing plastic surgeon! He is highly qualified! He is very honest and I felt very comfortable after my consult, scheduling my surgery with him Breast Augmentation and Breast Lift. I absolutely love the results and I am so happy I chose Dr.Hess! Thank you Dr.Hess!!!
My experience through this entire process was so easy, from the first phone call I made to Katie all the way until now. My recovery was simple and I was taken care of very well by the doctor as well as the staff at the surgery center. I have never had nurses care the way the ladies did at the surgery center. They even called me to make sure I was feeling ok the following work day. I would highly recommend Dr Hess and his practice.
The atmosphere was very comforting and welcoming. As soon as I walked into the office everyone was so nice and knew their stuff. Dr Hess and his asst made you feel at home. He was able to relate to your problem/issues and give honest opinions and knowledgeable answers.
The doctor came highly recommended by my primary care physician. I really appreciated that his office was close to my home and the hospital and I rarely had to wait to be seen. The staff at the office were very kind and helpful.
I was very impressed with Dr. Hess since the moment I met him at my consultation appointment. He explained the procedure in a very detailed and informative way that made it easy for me to understand all the aspects of the surgery. He listened to me and answered every single question that I had with great knowledge, honesty and professionalism. He made me feel extremely comfortable and confident about my decision to have the surgery and, in the process he made sure that I was happy with the choice I had made. My experience and surgery results were incredible!! I am the happiest girl in this world! Thank you Dr. Hess for making me feel beautiful and confident about myself! I was looking for an accredited and well-qualified doctor and Dr. Hess and his staff exceeded all my expectations. He is just AMAZING! I would recommend him in a heartbeat to friends, family and anyone who is considering plastic surgery procedures.
Dr. Hess , and his staff are amazing! They made me feel comfortable, and they were always available to me whenever I called with a question. I am very satisfied with the results from the surgery. Dr.Hess, and his staff rock!!!
Dr. Hess is not only an amazing surgeon, but a wonderful personality as well. I have had consultations with more Drs than I can count for this issue, and he is the one I was most comfortable with. His explanations were very thorough and easy to understand. He addressed all my concerns and questions with patience and kindness. I will definately schedule this procedure with Dr. Hess as soon as I ready to do it. Katie (front office) is also just wonderful. Love them all!
Hess Plastic Surgery was a very inviting place and all the staff was very pleasant. I definitely would consider going back for any procedure. Dr. Hess himself is very knowledgeable and answered all my questions in detail, explaining in a way for me to understand.
I met with several other plastic surgeons but none of them were as friendly and accomodating as Dr. Hess. I also loved working with his staff...they're wonderful and easy to communicate with...most of all, they made me feel very comfortable.
Everyone was very friendly and made me feel at ease and comfortable.
I had ruptured breast implants removed at age 60 that had been implanted 26 years ago. The result exceeded my expectation. My breasts are soft with a natural curve and no sagging. I also had a neck scar revision. The old incision was straight and wide with broken blood vessels. The revision was made with a very small curved incision that follows the appearance of a neck skin crease/fold. At eight weeks post-op it already looks 100\% better. I believe that as the scar fades over time it will be difficult to detect as a scar. I find both results to be excellent.
Everyone was highly professional and caring. The Doctor really is fantastic. I am very happy with my outcome.
Dr. Hess made me feel relaxed and comfortable from pre-op to post-op procedures. The liposcution on my sides and flanks looks amazing- and currently I'm only 2 months out from the date of my proceure! His results surpassed my expectations. His work looks so natural. I only wished that I would have contacted him sonner.
I really enjoyed Dr. Hess' personality as well as his staff's ability to communicate and coordinate surgery times, etc. Dr. Hess was very kind and thorough in explaining the way he executes the surgery, procedures, etc.
Dr. Hess and his staff members were incredibly helpful and gracious during the entire process. They answered any questions I had from the procedure itself to financing options. The office was very nice and inviting and I always felt comfortable.
I very much liked and trusted the surgeon. I was given several options for procedural dates and was able to return the same wk to have the procedure completed. The staff was friendly and knowledgeable.
I was very happy with everything. Especially Staff and office.
Dr. Hess was my very first consultation for this procedure. Therefore, I didn't know what to expect and definitely didn't have anything to compare to. Since his visit I have had one other consultation and 2 future consultations in the next 7 days. I will make my decision after all of my consultations the week of April 8th. I plan to schedule my procedure for the end of April. I can say, Dr. Hess is still at the top of my list from the 2nd consultation I had on March 16th. I now I have further questions for him if he remains at the top of my list after I'm done with my other consultations. My recent consultation scored higher, but his price is more for the same procedure, but what was really important and worth reconsidering is the one year follow up visits.
Office staff was very friendly. Doctor and office staff made me feel comfortable and answered all my questions that I had.
It all comes down to the Doctor. He is very professional and i never felt pressured. I like that he is on the conservative side and doesn't come off as a money hungry doctor" He is low keyed and skilled.The office was very pleasant and peaceful which helps me relax."
Dr. Hess was very informative and made me feel extremely comfortable and confident about my decision to have surgery. I felt as if I was in good hands and Fair Oaks Hospital is an excellent hospital with a wonderful staff. I would go back to Dr. Hess and Fair Oaks in a heart beat. Overall experience was great!
Everyone was very helpful and friendly. It was very relaxing and informative.
As I mentioned in the previous paragraph, I don't believe the outcome of my surgery is acceptable. I completely understand that the infection that I was hospitalized for after the surgery was a fluke. There's nothing that could have been done by anyone to prevent it. However, I feel as though the physical result of my abdominoplasty was less than satisfactory. There was too much fat left on the sides, even after a second repair" for dog ears was done. Perhaps this is normal, however it was never explained to me, nor do any of the pictures on the website look like my surgery turned out. "
I researched and consulted with several surgeons before selecting Dr. Hess. I made the right decision. He is well trained and qualified surgeon. He was honest about the results and provided alternatives in order for me to get the desired results. I'm nine months out from my surgery and Im still getting results. I would now like to to explore other procedures. I wish I hadn't waited to so long to explore plastic surgery as an option.
Great all around experience and would do it all over again if I had to!
I felt very comfortable and satisfied with the suggested surgery procedures for my preference. Dr. Hess was honest and comfortable to be around and gave me positive and effective feedback for my preferred procedure.
Just perfect from beginning to end. No problems, no issues, only professionalism and expertise.
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