I was satisfied because of the care I was given and how easy Dr. Hess made the process for me.
Dr. Hess is amazing! Hands down best decision I’ve ever made choosing him. On surgery day he was calm, informative, and so efficient. I was in and out in no time, he explained everything in detail, and the rapid recovery program works! I never had a single question post op because the office provides you with everything you need.
Dr. Hess and staff were very kind and thorough. Everything was explained to me about the procedure and expected outcome. Really pleased that I chose him and not two other plastic surgeons that I consulted.
Dr. Hess and his team were great. I felt comfortable throughout the entire process, and trusted his advice. I never felt like he was trying to oversell or steer me in the wrong direction. Not to mention his work is INCREDIBLE! So natural looking. I've received so many compliments and have people asking me for his information. He's a Boob God in my opinion! I'd recommend him time and time again! [Single best thing is...] The end result.
The best Plastic doctor in Virginia. I have had surgery with him 2 times and always happy with result and highly recommend it for someone looking for plastic surgery doctor. The best of the best.
This procedure has improved my way of life tremendously and self esteem is through the roof.
Dr. Hess and staff made me feel very comfortable and were very knowledgeable and open in answering my questions. The tummy tuck turned out beautifully and was well done. Everyone was kind and followed up to ensure my safety and peace of mind.
I recently had a breast implant/lift revision and am so ecstatic with the results! [Single best thing is...] Dr. Hess is always so professional. He performed a revision after my initial breast lift and implants last year. I am now so happy with the results!
Dr. Hess gave me all the information I needed and the surgery was painless. His Office treated me like family. Very professional and courteous.
Dr. Hess was patient in describing the process and answered all of my questions. He was Friendly, courteous, and responsive. I’ve regained confidence and motivation to live a healthier life. I am happy with my new figure.
Dr. Hess consulted with me before hand to explain how he would handle the issue, something my dermatologist would not do. I was not allowed to speak to nor consult with the surgeon at the dermatologist's office so went with Dr. Hess instead. Very satisfied with his thorough approach, solution and results.
I felt comfortable with the staff from the start because everybody was non judgmental and supportive. Never having had surgery before, I was really nervous in the days leading up to the surgery, but the professionalism and that this is really no big deal were the expert's attitude, which helped alleviate this anxiety. The recovery has been smooth and encouraging; I love that Dr. Hess takes time to joke around and chit-chat. I think this helps the process immensely. Shelly's deep, compassionate gaze was very comforting during the early weeks of recovery. You can tell that she cares and that she understands that this is so much more than a superficial quest to look good.
Excellent, comprehensive, caring consult with Dr. Hess, friendly, helpful staff, timely scheduling of procedure, great care at surgical center with no issues, and talented, precise surgeon.
Dr. Hess made me feel very comfortable. He was informative and honest regarding the procedure giving me the pros and cons and what to expect after. I felt like he listened to any questions and concerns and addressed them all making the before and after a great experience.
Very knowledgeable and professional, I had absolutely no post-op symptoms Amazing job!!
I appreciated the detail of the surgical consult which led me to choose Dr. Hess as the surgeon. He took his time and answered all my questions and I really appreciate the concern of the office as well as their professional demeanor.
Dr. Hess and his staff were professional and highly personable. [Single best thing is...] expected outcome
The entire process was easy and Katie, Shelly and Dr. Hess are easy to talk to and I never felt hurried or pressured thru the entire process. I also appreciate that the procedure is done in a surgery center versus in their office. It makes me feel safer that if something were to happen, my needs would be met on a more timely manner.
Dr. Hess listened to what I wanted and I felt really customized the results.
Dr. Hess is incredibly talented and puts me at ease. His entire team is amazing, so responsive and provides top-notch care. The results are outstanding! I'm in complete awe and am extremely grateful for the level of care received.
Dr. Hess was very skilled and professional in recommending and executing the procedure. The process was simple and stress free. I felt like I was his only patient throughout the process and he always responded to my emailed concerns. My results are looking better each day and I am so thankful this process went so smoothly.
Dr. Hess and his staff were very comforting throughout the process as well as always available to discuss concerns or post op questions that came up.
Doc Hess is very talented. He truly listened to my wants and my lifestyle and recommended the perfect size and procedure options. His office staff and the hospital staff all made me feel very comfortable. Most importantly his skill left very minimal scaring which continues to fade.
Because, I will recognize the good that Dr. Hess have done to me every day. To this day I feel that I was very lucky to have met the most incredible and dedicated doctor in the world.
DR. HESS and his team are amazing! I am highly satisfied with my results and would recommend him to anyone! The end result was more than I expected! I feel amazing!
I'm so pleased with the outcome of my surgery! I am still healing but, it already looks so much better! Also, I have a bit of hypochondria with medical things. I'm always concerned that something is seriously wrong. Dr. Hess has an emergency line that you can call any hour of the day and he'll call you back. I, unfortunately, called quite a bit during the recovery of my surgery and the recovery of my post-surgical infection. Dr. Hess always returned my calls promptly and was always so kind and patient with me. He never made me feel like I was disrupting his day. He always made it seem as though he was happy to talk to me and alleviate whatever concerns I had.
From start to finish Dr. Hess and his staff were on their A game. They answered every question, reassured me when I was nervous, and never let me feel like I was going through this alone. I couldnt have asked for a better team. I am over the moon with the final outcome, my breasts look like they did when I was in my 20's, I am so incredibly happy.
From beginning to end, I had an excellent experience with Dr. Hess and his wonderful staff. I am out-of-state, and everybody was so accommodating of my travel dates and needs. My pre-op/consultation was scheduled the day I flew in and there was a day in between before I had my surgery. During my consultation, Dr. Hess and Shelly were super patient, as I was very indecisive about what size I wanted to commit to. He made sure I was satisfied and told me he’d stay there all day if it took me that look to decide (of course I didn’t need nearly this much time). Dr. Hess and Shelly came in on Saturday morning for my post-op check up. My entire experience was outstanding and I’m so glad I decided to travel.
Dr. Hess did not try to influence my decision as to implant size. I felt he listened to my wishes. When complications arose after surgery, I felt he truly was concerned and cared about my recovery.
Overall I am very happy with my procedure--a breast lift with augmentation, 5 months after surgery. It took me a solid 3 months to be happy, however. While I was told I would experience some feelings of regret and possible depression immediately following the surgery, I was not prepared for how long these feelings would last. I was in a state of depression/regret for most of the summer. Again, I'm now very happy with the results but I think people should consider how much this could impact them--it is truly a major surgery. I was in quite a bit of pain for a long time as well, and then just discomfort. People should just put a lot of thought into doing this and know you will need a lot of time to be back to normal--as far as sleeping position, wearing a regular bra, resuming normal activities, going to the gym, etc. That said, very very happy with results!
From the initial consultation throughout the entire process, Dr. Hess and team have been absolutely incredible. Every single interaction has been professional and positive. I am thrilled with my results already! It has been transformative in my confidence level and how I feel about my body. For the first time in my entire life, I feel comfortable in my own skin. I am participating in life more than ever before.
I shopped for high waisted pants for the first time in my life today. I almost cried. Everything changed for the better since my lipo. I feel like myself. . Everything from price to the process were amazing, I was comfortable the entire time and not nervous at all. The staff and the doctor were very helpful and compassionate, I would absolutely do this again if I ever considered another procedure in the future. Thank you.
Very, Very ,Very satisfied, special when I see myself in the mirror. Thank you Doctor Hess. Fill better of myself with confidences special with my cloths.
Great experience. Quick to schedule surgery, and informative in the process.
Not satisfied with my tummy wish it was a little smaller
The doctor was down to earth and approachable, he had great experience and was very responsive when I had a problem. I’m more confident, I feel healthier & happier
Everything was quick, easy, and the staff were extremely polite and helpful.
Dr. Hess, his staff and the surgery center he recommended were all excellent. Dr. Hess was warm but professional; listened and understood to all my concerns about having my 20-year breast implants removed. He managed my expectations and has provided information and advice since the surgery that has helped the healing process. I truly could not be happier with my results and the care I was given by Dr. Hess and his staff.
Dr. Hess and his staff are very down to earth, easy going people. They explained things in a way that made sense. I was fully aware of how I would or could feel after my surgery experience.
Dr. Hess delivered on my expectations Confidence!
Overall, I had a wonderful experience. Everyone was attentive and helpful. Any surgery makes one nervous but the staffs' warm approach was calming and comforting. Bottom line I didn't feel like I picked a number and was waiting to be called next.... I don't recall some of the nurses names but I really appreciate the fact that they were personable and pleasant. I would like to thank the staff for all they did for me before, during and after my surgery. The staff being nice is top on my list. IT was a great experience.
Dr. Hess is absolutely THE BEST at what he does. I was a little nervous about having surgery, recovery, and the whole process (I'm on the smaller side and I didn't want the outcome of my procedure to look unnatural). Dr. Hess was very patient, attentive and listened to what I wanted. He asked detailed questions to make sure I had the best experience possible, and boy did he deliver. I had a seamless surgery; in and out within a few hours and felt almost back to normal two days after surgery. I had some abnormal bleeding (I'm small and opted for a larger implant)- but Dr. Hess HIMSELF called me multiple times as well as saw me in person on HIS time off just to put my mind at ease and resolve the complication. He's always reachable, which made a big difference to me.Also, Dr. Hess's staff is the nicest, most patient group of people you will meet and his facilities are spotless and beautiful - you feel like you are in a spa instead of a Dr's office. I am SO PLEASED with the overall outcome of my surgery. Despite having chosen a larger implant size, the work looks absolutely natural and my friends tell me that if they hadn't known me before the surgery, they wouldn't even be able to tell if I had an operation - they would have just assumed I had naturally bigger breasts. In addition, the scars healed very nicely - looks like a 5cm pencil line. I've seen work from other surgeons and Dr. Hess really does a nice job making sure you don't end up with a scar (even though they are hidden).Overall, an amazing experience. I can't say enough nice things. I would recommend my friends, family, ANYONE to Dr. Hess and his practice. He's worth every penny!
DR. Hess and staff were amazing, from making my first call to ask questions to my 3 month follow up appt. I never felt pressured, he answered every question I had and I had a lot! He was patient when it was time to do my sizing appointment. Very honest and helpful. I have had a few friends go and see him already and they have all loved him too. I have the most amazing BOOBS ever!!! All because of DR. Hess and his staff <3
I had a breast augmentation with Dr Hess and I love my results. Dr Hess is very professional, he understands what the customer wants and he helps us to make the right decision. During my procedure all the nurses and stuff were very friendly and caring. I felt save and secure. Everyone at the hospital were making sure I was safe and had a good procedure. Dr hess has the best method to recover from the surgery. No scars, no pain and easy recover. I highly recommend Dr Hess for me he is the best in town and I love my new breast, he really understands.
Dr made me feel comfortable from the start. The gallery was wonderful I also like many of the desceiptions as I could relate to other patients. I love the work, my breasts are perfection!!! I feel so womenly! All my clotges still fit, they just fit waaaay better!!
Dr. Hess and his staff, as well as the staff and the surgical center, were nothing short of spectacular. Their attention, patience, and respect were evident through every step of the process. I was extremely comfortable with every person I dealt with and felt well taken care of. I would, without hesitation, recommend Dr. Hess to anyone looking to receive a cosmetic procedure. The active recovery program exceeded my expectations in every way. My procedure was completed on a Friday, and by the following Monday, I was able to go about my day-to-day business without any assistance from my husband, including driving. The short amount of physical down time combined with the limited need for narcotic pain relief made this experience especially remarkable.
In my opinion, Dr.Hess is one of the best surgeons in the USA, for Breast Implant illness (implant removal also called explant). I found his name while researching surgeons in the area. Dr. Hess and his support staff are wonderful & even though I had a list of questions (suggested by the implant illness website) to ask him, he answered all of my questions and concerns during his introduction about the surgery and what would be done as well as what tissue samples would be sent to the lab to check for Large Cell Lymphoma. His knowledge of what needed to be done put my mind at ease he is a superb surgeon, very talented with a wonderful bedside manner that keeps his patients calm. Dr. Hess is also very knowledgeable in the most up to date problems that occur in his field of expertise and most importantly, how to fix them correctly without causing any tissue damage or scarring. I was comfortable and calm from the start of my explantation surgery to the finish. The out patient Surgery Center was clean and very comfortable as well as relaxing. The surgical appointments ran on time and all of the staff was excellent. The nurses, techs and anesthesiologist were very kind, very knowledgeable and very professional. I would highly recommend Dr. Hess to anyone needing surgery in his field including explants, corrective cosmetic surgery to fix any range of problems or complications as well as any type of reconstructive surgery. I have complete faith in Dr. Hess's ability as an exceptional surgeon, who stays at the top of his field by constantly learning the latest and greatest and putting that into action. Therefore, Dr. Hess knows what needs to be done and how to do it. I am so grateful that I found his team of professionals as I am now feeling so much better, I have more energy, my vision has improved and I have energy again. I also thank God that I do not have the Large Cell Lymphoma. Every day I feel better and better. Thank you Dr. Hess for your awesome skills and your knowledge as well as the team of people you put together. Even your office staff is truly wonderful and kind. God Bless you all and thank you for helping me get healthy again. [patient name]
Dr. Hess and his staff are highly skilled, knowledgeable, experienced, and practical. They have boundless empathy and patience and are with you through the entire experience. Fantastic practice. Superlative experience. I got a complete oil change and feel like a new person! My outside matches my inside!
Dr. Hess was extremely knowledgeable and helpful during the initial consultation and pre-op meeting. I was concerned about being able to care for my young children after and he eased my mind. He was also extremely helpful in determining appropriate sizing. I was concerned that I would wish I had gone either bigger or smaller and he helped walk me through the process to ensure I got what was proportional to my body. I'm sooooo incredibly pleased with my results. I'm much more confident in my clothing and just how I feel about my look in general.
Prompt and attentive service. Knowledgeable doctor.
The surgeon and his staff are kind and super nice and professional. I love that the surgeons wife is his nurse in the office. She brings so much comfort and softness to the experience.
I thought the doctor and staff were great. His office is well organized, runs smoothly and on time. They are helpful and nice. It's clean and professional. Happy with better shape -
Great results, fair price, and really liked Dr. Hess and his staff. Also, everyone at Northern VA surgery center was professional and very caring through what was a big surgery. The results are amazing.
The doctor was excellent at providing information in a thorough manner. The staff at the hospital was very kind and welcoming. Overall, the experience was everything that I wanted and expected. I have more confidence and feel like I look much more proportional.
The Surgeon was fantastic! He put me at ease. I closed my eyes and woke up to the new Me! Just perfect and super fast. Dr. Hess helped me make the perfect choice during the sizing!! Before and after surgery went really smooth! Anesthesia was great. Overall an amazing experience!
Dr. Hess and his friendly staff of professionals are exceptional! My satisfaction with my body is higher than ever!
The staff was realistic but supportive in presenting what they felt the results of the surgery would be. They were friendly and ready to help in any way possible when I had a question or concern. I felt that everyone from the receptionist to the doctor was willing to do their best to ensure I had a good result. The results of the work Dr. Hess did was very satisfying. My recovery has been better than I expected, and the staff has been more than willing to help with any post surgery issues or concerns.
I feel more comfortable in my clothing. I am highly satisfied with my results, the results were better than I could have expected. I am happy I chose Dr. Hess as my surgeon.
I am so much more confident about myself now that I had the procedure and I'm thankful for it. The price was amazing and the doctor and staff made me very comfortable. The moment my boyfriend and I walked into the facility and the interactions we had with the doctor we knew from the first thirty minutes we were going to use that doctor. Not to mention my boyfriend loves the fountain in the facility and he wants one in our house. The doctor was able to give me so much information and tell me what was best based on my shape and I couldn't be any happier. I look great and I feel so confident now. I actually feel like I have a grown woman body. I am so happy and I have referred so many of my friends to Dr. Hess. I am so thankful. I am happy I went with this doctor after talking to two other doctors before him, he was the best and his price was the best.
Both Dr. Hess and his associates were extremely forthcoming with information about the surgery and how it would impact my life.
LOVE,LOVE,LOVE my breast Augmentation!! could not be Happier!!! They are perfect for my body and healed nicely!! Changed the way my body looks. Gave me breasts that look so natural
I have been wanting to have a breast augmentation for a very long time and I am very thankful and lucky to have found Dr. Hess and his staff. Thank you!
As a mother of 5 kids, I wanted to have this procedure done for many years. When I met Dr. Hess at the consultation I immediately felt at ease. I am so happy with the results and I would share my experience with others without hesitation. Highly recommend! I can wear a fitted-T!
I am now loving my body! This procedure, along with regular exercise, gave me the body that I have always wanted! I now look much better and more attractive then when I was younger. And I feel and look much more attractive now. Oh, and my husband loves my new breasts. Doctor Hess is visionary and attentive. His assessment was quick and he almost immediately saw what he wants to see as the result of the surgery. Doctor Hess was the 3rd plastic surgeon I saw for consultation on breast aug, and I told him so. However, he had his opinion as to what I need, and he did not agree with the previous doctors. I felt a bit overwhelmed with such approach, but after thinking this through, I decided to trust him. Other two doctors recommended a lift too, as I breast fed my two sons. The lift meant I needed lollipop or anchor stitches – look that up and imagine this on your breasts. I got a bit scared. Doctor Hess indicated that would not be necessary in my case, and I would be OK if we just do under the breast cut – 5 cm max – to insert implants. He was totally right! I now thank him for that - I have beautiful breasts and very small stitches.Now, I read some comments on the internet about Doctor Hess before approaching him. Few people indicated that he does not pay enough time to talk to you during consult… Yes, you may get a feeling that he is in a rush, or not spending enough time with you, but I did not see this as an issue. He is a doctor, and not a shrink. And he is a good doctor, and I have a confirmation to that in my mirror :)
Dr. Hess listened to my requests and made me feel like he understood what I wanted while also providing his input based on his experience. He was patient and thorough and gave me the time to make decisions. I didn't feel rushed or pressured to make a decision before I was ready. From start to finish my interaction with Dr. Hess' team was comfortable and positive. Clothes fit better and I feel more comfortable with my body.
Dr Hess and staff did 5 things really well: 1). All appointments were prompt and concise. 2). Explained to me what to expected from only" a tummy without liposuction which was what I thought I wanted. We discussed tummy with liposuction versus without and difference to expect. 3) PreOp appt well prepared me and getting prescriptions in advance was a great idea. 4). Established reasonable expectations for post surgery. 5). Responded quickly to my concerns post surgery. My ONLY disappointment with the entire process was not seeing or engaging Dr Hess on surgery day before my procedure. I mentioned wanting to talk to Dr Hess before being put to sleep. That didn't not occur. I made the request and then woke up from the surgery. I never saw Dr Hess which was disappointing to me as he was the person I was comfortable with not the hospital staff of which I had never met Nonetheless, my overall experience was amazing! I am pleased with my results I will certainly refer others as well as return for future beauty enhancements. " Working out and staying fit are very important to me. Now that I have completed abdominoplasty w/ lipo I am further motivated to maintain a healthy lifestyle and it feels more feasible not having to fight the constant battle of the bulging belly. I enjoy my workouts more w d feel really good and confident when workout.
I have way more confidence. I am thrilled with my results
The results were excellent. Dr. Hess really took his time, was very skillfull and seemed to know exactly what I needed to get the best results for my figure. The staff was very friendly, everyone seemed really thorough with their job duties. And the results were great!
Dr.Hess and his Staff are amazing. Dr.Hess is a realistic and straightforward Plastic Surgeon. I am extremely satisfied with my Tummy Tuck and Liposuction of my flanks. It has boosted my self confidence and am so happy with the outcome. I have recommend Dr.Hess to all of my friends and family. I highly recommend him.
I love my new breasts. They are much more proportionate to my body. After breastfeeding three kids my boobs were flat and deflated now I feel like myself again. . It was my first experience I don't really have much to compare it to, only experiences described to me by friends who have had similar procedures. My recovery time was far less thanks to Dr. Hess and I really had nothing to complain about.
Natural looking facial expressions while geting rid of my deepest frown lines. Dr Hess knows exactly where to put my Botox so I have no brow drop as I'd had with other providers. Expertise!
Very good preparation and outcome. Highly professional throughout! Thank you.
Everyone in the office was very friendly and helpful.
I look 10 years younger! No more wrinkles and lines in my forehead! Dr. Hess and his staff were extremely knowledgeable and professional. Dr. Hess ensured that I was extremely comfortable throughout the entire procedure. He explained each step beforehand and provided me with realistic expectations. I am extremely happy with the results and can't wait to see Dr. Hess again.
DR Hess and his staff are warm, welcoming and honest. All important traits when having any type of a medical procedure.
My results are amazing and my breasts look very natural and I went very big. One of the easiest and least painful surgeries I've ever done. I was back to work in two days and Dr Hess was thorough and made sure I was comfortable the entire time.
It has provided me with a lot more confidence in myself. Moreover, I feel that I can now wear the types of shirts or dresses I've dreamed of wearing without worry :-) . I'm still healing from my procedure but have enjoyed having Dr. Hess as my Surgeon. It's going to take a few months to see the full results but I'm very pleased so far with my procedure. I literally came to him for 3 years and had free consultations each time and finally decided to take the leap and do the surgery. I was scared and he definitely helped calm my nerves. I probably asked a million and one questions, and was pretty good about answering them. Sometimes he can be very quick when it comes to describing things so if you find that you didn't catch or grasp what he says, don't worry. You can call or email and you will obtain a thorough response. He provided a direct phone line where he could be reached after surgery and I found it to be very helpful being able to speak with him directly when I had questions/ concerns after surgery and the days following surgery. If you find that you have concerns big or small about your healing time, process, let him know so he can best advise/ decide on how frequently he would like to have you come to the office to monitor the healing progress.
Quick and easy. Very friendly staff. Good price.
After surgery I was sore but not in pain. I was able to cook and move around good the second day. Dr. Hess was very honest about what he could and could not do, I knew what to expect day of surgery, office and surgery center very clean and professional. Dr. Hess and his staff are excellent.
I have completely changed my diet and my approach to life. I want to keep the gains (actually, the losses) for which I paid. So, I am eating and drinking sensibly and exercising with more dedication. Dr. Hess and his staff were absolutely wonderful! They listened to my issues and gave me realistic expectations by which I could guide my ultimate decisions. I did go through with the procedure and it went smoothly and both the staff at Dr. Hess' and the Norther Virginia Surgical Center took great care of me. I highly recommend Dr. Hess to anyone seeking cosmetic surgery because in his and his staff's capable hands, you will receive the best care available.
The results of my Xeomin are very natural - I look rested and less angry without those nasty forehead lines. I've also begun using Tretinoin cream and am happy to see sun damage and fine lines fading. Thanks, Dr. Hess!
Dr. Hess and the entire team were absolutely fantastic from start to finish!
I could see the difference within a few days. It looked completely natural and made my face appear younger. Ease of making the appointment, friendly staff. Dr. Hess thoroughly explained procedure and answered any questions/concerns I had.
Katie and Dr. Hess are always warm, professional, and knowledgeable. I was pleased with the results of my Xeomen treatment as well.
I knew going in what to expect. I also knew what to expect postoperatively. I see the doctor every two weeks until he releases me. This has been a very positive experience.
I felt as though Dr. Hess and his staff were straightforward and professional. They gave me realistic goals and realistic results. They were honest with me and gave me great advice when I was choosing an implant size. They assisted me with choosing a size that fit my body type perfectly. when I tell people I have implants they had absolutely no idea.
Was a great experience, between Dr. Hess and his staff, to before and after care, would highly recommend!
Dr Hess was realistic, used an innovative technique, was conservative in what he committed to and over delivered on the results doing a masterful job of surgery. Recovery was effortless and I had no complications. Office staff were always available and helpful. Just over the moon happy with my results. Have already recommended him to several other people for current or future plastic surgery.
I couldn't be happier with the results. Dr. Hess is an amazing doctor. I assumed I would feel really uncomfortable (emotionally) during the visits but I did not. My recovery was extremely fast due to the rapid recovery techniques. Again, I could not be happier with my results.
Overall the staff at the hospital was great, however Dr. Hess wasn't very personable. I felt like he treated me like just a number.
Dr. Hess is a highly skilled surgeon. He explained the procedure in easy to understand terms, and his staff was very professional and helpful. My recovery was uneventful and I am very satisfied with the results.
Upfront and honest about what to expect. Clear instructions and guidelines provided. Helpful during decision making process. Immediately available for questions or concerns. Very satisfied with end result. Highly recommend to anyone else.
Dr. Hess was a joy to work with. He was forthright and reasonable in the recommendations he made. I planned to seek 3-4 opinions about my concerns but after meeting Dr. Hess, I did not feel the need to look any further. He recommended a procedure that was far less invasive and costly than the one I thought I needed and I could not be happier with the results.
From the very beginning, I could reach Katie and ask her any question without being transferred to a voice mail like other practices. Dr. Hess and his staff respected my wish for discreet communication. For example, email communications had a subtle subject line rather than Breast Augmentation" as I received from other practices upon inquiring about the surgeon, procedure and recovery. Dr. Hess set realistic expectations about the procedure and recovery, and he and Shelly gave honest opinions when it came time for the pre-op visit. They supported my decision on the size of the implant even though I think they would have suggested a larger implant. Dr. Hess has a good sense of humor, but was also reassuring when I was nervous. I am very happy with every part of my experience with Dr. Hess, his staff and the surgery center where he performed the procedure.
The staff was professional and helpful. Dr. Hess was available and willing to answer all questions. He also recommended a less extensive procedure than the first surgeon I saw. I am very happy with the results and it makes me question the integrity of the first doctor's opinion. Second opinions are good!
Dr. Hess and his staff were amazing. They were very nice and made feel very comfortable. at each of my visits and calls I was always greetied with a smile. You could ask them any questions and they always took the time to answer. They were never too busy.Dr. Hess himself is an amazing man. God has blessed him with the skill and the desire to do plastic surgery. Dr, Hess takes time to understand why you came to visit and to see the best way in seeing what is best for you. I am extremely satisfied with my experience. Dr. Hess is a leader in his profession.
Overall my experience was a positive one. Staff/nurses at hospital were all very nice... caring... and patient. However, post surgery I felt as if I was rushed. It seemed very apparent to me that (to a degree) I was on a schedule. I understand this, but it was a bit ridiculous how it all transpired at the very end---mostly because of one nurse.
I was having concerns about the appearance of my chin/neck area, as it had changed markedly in the last few months. Dr. Hess listened to my concerns, made me feel very comfortable about seeking answers about what was going on. He knew right away what my problem was. I had been to see another surgeon, who dismissed my concerns, saying it was normal for my age, making me feel a little vain. I knew from my group of friends that I was experiencing changes in my neck/chin area that not everyone does. Dr. Hess diagnosed it as a muscle weakness that some people are prone to. He did not recommend surgery to repair it at this point because of how invasive the surgery would be because the skin on my neck is too tight at this point. I very much appreciated his honesty, and his hesitancy to fix my problem with too major of a procedure. He recommend a botox shot into the muscle of my neck. He discussed the pros/cons of this procedure and then was able to go ahead and do it that day. I am so happy with the appearance of my neck after the shot took effect. I feel confident again about how my neck and chin area look. I am very grateful to Dr. Hess for his kindness and concern.
Dr Hess and his staff were kind, thoughtful, patient and helpful from the pre-op to the post-op appointments. Thank you!
Everyone in Dr. Hess office is fantastic! I felt comfortable asking questions, opinions, and insight. I had a breast augmentation, and followed the rapid recovery system which was awesome. I had surgery Friday afternoon and was out and about early the next morning.
I got to see a lot of Dr. Hess' work before I scheduled my appointment. I also reviewed his philosophy on surgery which was not like any other doctors I had seen. He was very confident and explained everything thoroughly. I felt like we could have honest discussions about the surgery and my expectations. For these reasons and the eay he handled my issues after surgery are why I was so extremely satisfied with my experience.
I was highly satisfied with my experience because Dr. Hess and the VA Surgical Center provided the most comprehensive consultation, pre-operative and post-operative visits, as well as the surgical procedure itself. I felt confident in Dr. Hess because of the high quality of his work and even more so after I met him and his staff. Dr. Hess and his staff provided me with the utmost respect and patience through making my decisions and surgery itself.
Results are much better than I expected. Very happy.
I was satisfied with my initial consultation but I have not heard back from anyone as promised. I also emailed Katie a few additional questions and I have not received a response.
Dr. Hess is a knowledgeable and friendly surgeon. He made me quite confident in his methods and I am extremely happy with the results. My recovery was very quick and I was able to return to my normal activities in about a week.
The overall ambiance of the doctors office and the thorough explanation of the procedure helped make the decision process very easy to choose Dr. Hess. The office staff was very helpful and reassuring. I went to a lot of different doctors in the area and Dr. Hess was hands down the best.
Dr. Hess, his staff, and surgical team were patient, thorough, and knowledgeable. I felt confident that I would receive excellent care and I did. I am extremely pleased with my results as well as the after-care and follow up visits. Dr. Hess is a perfectionist, which is exactly what you want in a doctor.
I love the way my surgery makes me look and feel. I appreciated the kind and supportive nature of Dr. Hess and his staff. I liked how I didn't feel pressured and they listened to everything I had to say. I have recommend this office to many of my friends who are seriously contemplating a breast augmentation.
Dr Hess is the best!!! I'm so happy with my result.
I went in for a breast reduction due to shoulder and back pain and disportionate body symmetry due to my petite stature. The doctor listened and addressed my concerns, discussed my preference for reduced size/lift and the particular procedure that would be used and why. The surgery went flawlessly and the results are more than outstanding. They look wonderful and within 7 weeks the scars were almost invisible, doesn't even look like I had surgery! I would and have been extolling Dr. Hess's work to anyone who will listen and everyone who has seen me agrees it is a job beautifully done!
From the moment I made the first call to look into my surgery, Dr. Chris Hess and his staff made me feel comfortable, welcome and secure. Throughout the process I never once felt like I couldn't call the office at any time and get an answer to any question I asked. They treated me like family always welcomed me with a smile, respected my questions and gave dignity to my choices. I would recommend Dr. Hess to anyone thinking about making a change for themselves...he and his staff changed my life for the better, and I will always be grateful.
Each and every person from this office made me feel comfortable. They were all fully accessible if I ever needed answers to my questions. Dr. Hess has an excellent bedside manner. It's hard to find a great doctor that has both skills and customer service. I'm truly happy. I will be returning for other procedures in the future.
Professional, efficient and did things when thy said and as they said. No problems at all.
He was excellent and caring. My results are fantastic!
The information regarding the surgery was concise, well organized and thorough. The surgeon listened to my needs/desires and gave me exactly what I was looking for.
Dr. Hess was the type of surgeon I needed. He was down to earth, explained everything and asked if I had any questions. He saw me when I thought something was wrong even though I was perfectly fine. He took the time to care for me without the rushed in and out feelings I get with most health care providers. Dr. Hess and his staff are absolutely amazing people and health care providers. I could not and would not ask for a better experience!
I am very pleased with the outcome of my procedure. I delayed having this procedure done because I am extremely particular about my body as well as the surgeon that I choose to perform a procedure. I found Dr Hess to be patient, easy to talk to and I felt that I could trust him to do an exceptional job. He listened to my concerns and assured me that he is very conscious and will take the time he needed to ensure I did not have any later issues. He was highly recommended and now I can understand why.I have already recommended him to a close friend and I am sure she will be pleased with her outcome as well.
Doctor Hess was extremely knowledgable, patient and was very good at answering each and every question I had. He was an absolutely wonderful doctor.
Everything I was told to prepare me for the surgery as well as the outcome of the surgery was accurate.
Dr. Hess has a great bedside manner and made me feel comfortable ifrom start to finish. The staff ia so fantastic. Everyone answered my concerns. I'm truly happy on the services I received
Dr. Hess and his staff are honest and compassionate. My experience was a success from start to finish. I am highly satisfied with my results and would recommend Dr. Hess to friends.
I was very happy with the results. I also like Dr Hess because he is a conservative doctor and does not push you into having anything done you may be unsure of. He also emphasizes looking natural which I appreciate.
I felt very confident that I was receiving excellent care, I knew that I had nothing to worry about once Dr. Hess came in to see me before I was taken back for my surgery.
All the staff we very caring, professional and understanding. The results from my operation are fautless. On scaring, I am very happy and my expectations have been more than met.
I had breast augmentation with Dr. Hess. I am delighted with the results. The office environment and staff is very welcoming. I felt confident in my selection of him after my initial consultation. The only thing I was worried about was whether I chose the right size. Turns out, with Dr. Hess' guidance, I couldn't have chosen better. He is great about helping you find a size that is in proportion to the rest of your body. I feel like I achieved the balance I was looking for, which was curvy while still looking natural. Also, I should not leave out that the rapid recovery program was just that! I was amazed at how quickly I was back to my normal routine. It was just as he described it would be. I am so happy with my decision.
Dr. Hess was wonderful and his staff had been as well. The surgery center eased my fears and was Awesome! I am so thankful that each person (staff) was apart of my care.
After thinking about plastic surgery for some time I found Dr. Hess's website. While exploring his website I learned about Dr. Hess's philosophy and after reading about his rapid recovery program I had the confidence to call for a consultation. I am so glad I did! Dr. Hess and his staff are wonderful. During my consultation Dr. Hess explained his techniques and what I could expect with surgery. I felt so confident that I booked my procedure that day. Dr. Hess spent a lot of time with me during my pre-op appointment, until I fully understood what to expect with my BA surgery. My surgery went smoothly and I am recovering well. I am very happy with my results. Thank you Dr Hess, you are an amazing surgeon!!!
Dr Hess and his staff were very professional and attentive to my concerns. I never felt rushed to make a decision or pressured in any way, and that made me feel comfortable. Dr Hess has a friendly, confident manner and came recommended, so I felt assured that I was in good hands.
Dr Hess is an extremely skilled surgeon. Surgery and recovery were exactly how I thought it would be. I'm extremely happy.
Beautiful, natural-looking breasts. Fast recovery. Dr. Hess did an outstanding job.
Dr.Hess is such a wonderful and honest plastic surgeon. I felt very comfortable scheduling my breast augumentation and lift after my consultation. He listened to me and answered all my questions I had. I absolutely love the results!!!! Dr.Hess is Amazing and I will definitely recommend him to family and friends!
Post op instructions differed between what office provided and what surgical center provided. More consistent post op instructions would have been helpful.
From the first meeting tot grouch post op I felt very comfortable with dr Hess, his experience and how he was able to describe the process. I felt informed and that I could make any further inquiry in making my decision. I felt good about my decision, and the process.
Dr.Hess is an Amazing plastic surgeon! He is highly qualified! He is very honest and I felt very comfortable after my consult, scheduling my surgery with him Breast Augmentation and Breast Lift. I absolutely love the results and I am so happy I chose Dr.Hess! Thank you Dr.Hess!!!
My experience through this entire process was so easy, from the first phone call I made to Katie all the way until now. My recovery was simple and I was taken care of very well by the doctor as well as the staff at the surgery center. I have never had nurses care the way the ladies did at the surgery center. They even called me to make sure I was feeling ok the following work day. I would highly recommend Dr Hess and his practice.
The doctor came highly recommended by my primary care physician. I really appreciated that his office was close to my home and the hospital and I rarely had to wait to be seen. The staff at the office were very kind and helpful.
I was very impressed with Dr. Hess since the moment I met him at my consultation appointment. He explained the procedure in a very detailed and informative way that made it easy for me to understand all the aspects of the surgery. He listened to me and answered every single question that I had with great knowledge, honesty and professionalism. He made me feel extremely comfortable and confident about my decision to have the surgery and, in the process he made sure that I was happy with the choice I had made. My experience and surgery results were incredible!! I am the happiest girl in this world! Thank you Dr. Hess for making me feel beautiful and confident about myself! I was looking for an accredited and well-qualified doctor and Dr. Hess and his staff exceeded all my expectations. He is just AMAZING! I would recommend him in a heartbeat to friends, family and anyone who is considering plastic surgery procedures.
Dr. Hess , and his staff are amazing! They made me feel comfortable, and they were always available to me whenever I called with a question. I am very satisfied with the results from the surgery. Dr.Hess, and his staff rock!!!
I met with several other plastic surgeons but none of them were as friendly and accomodating as Dr. Hess. I also loved working with his staff...they're wonderful and easy to communicate with...most of all, they made me feel very comfortable.
I had ruptured breast implants removed at age 60 that had been implanted 26 years ago. The result exceeded my expectation. My breasts are soft with a natural curve and no sagging. I also had a neck scar revision. The old incision was straight and wide with broken blood vessels. The revision was made with a very small curved incision that follows the appearance of a neck skin crease/fold. At eight weeks post-op it already looks 100\% better. I believe that as the scar fades over time it will be difficult to detect as a scar. I find both results to be excellent.
Everyone was highly professional and caring. The Doctor really is fantastic. I am very happy with my outcome.
Dr. Hess made me feel relaxed and comfortable from pre-op to post-op procedures. The liposcution on my sides and flanks looks amazing- and currently I'm only 2 months out from the date of my proceure! His results surpassed my expectations. His work looks so natural. I only wished that I would have contacted him sonner.
I very much liked and trusted the surgeon. I was given several options for procedural dates and was able to return the same wk to have the procedure completed. The staff was friendly and knowledgeable.
Dr. Hess was very informative and made me feel extremely comfortable and confident about my decision to have surgery. I felt as if I was in good hands and Fair Oaks Hospital is an excellent hospital with a wonderful staff. I would go back to Dr. Hess and Fair Oaks in a heart beat. Overall experience was great!
As I mentioned in the previous paragraph, I don't believe the outcome of my surgery is acceptable. I completely understand that the infection that I was hospitalized for after the surgery was a fluke. There's nothing that could have been done by anyone to prevent it. However, I feel as though the physical result of my abdominoplasty was less than satisfactory. There was too much fat left on the sides, even after a second repair" for dog ears was done. Perhaps this is normal, however it was never explained to me, nor do any of the pictures on the website look like my surgery turned out. "
I researched and consulted with several surgeons before selecting Dr. Hess. I made the right decision. He is well trained and qualified surgeon. He was honest about the results and provided alternatives in order for me to get the desired results. I'm nine months out from my surgery and Im still getting results. I would now like to to explore other procedures. I wish I hadn't waited to so long to explore plastic surgery as an option.
Great all around experience and would do it all over again if I had to!
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