I felt comfortable with the staff from the start because everybody was non judgmental and supportive. Never having had surgery before, I was really nervous in the days leading up to the surgery, but the professionalism and that this is really no big deal were the expert's attitude, which helped alleviate this anxiety. The recovery has been smooth and encouraging; I love that Dr. Hess takes time to joke around and chit-chat. I think this helps the process immensely. Shelly's deep, compassionate gaze was very comforting during the early weeks of recovery. You can tell that she cares and that she understands that this is so much more than a superficial quest to look good.
Excellent, comprehensive, caring consult with Dr. Hess, friendly, helpful staff, timely scheduling of procedure, great care at surgical center with no issues, and talented, precise surgeon.
Dr. Hess made me feel very comfortable. He was informative and honest regarding the procedure giving me the pros and cons and what to expect after. I felt like he listened to any questions and concerns and addressed them all making the before and after a great experience.
Very knowledgeable and professional, I had absolutely no post-op symptoms Amazing job!!
I appreciated the detail of the surgical consult which led me to choose Dr. Hess as the surgeon. He took his time and answered all my questions and I really appreciate the concern of the office as well as their professional demeanor.
Dr. Hess and his staff were professional and highly personable. [Single best thing is...] expected outcome
The entire process was easy and Katie, Shelly and Dr. Hess are easy to talk to and I never felt hurried or pressured thru the entire process. I also appreciate that the procedure is done in a surgery center versus in their office. It makes me feel safer that if something were to happen, my needs would be met on a more timely manner.
Dr. Hess listened to what I wanted and I felt really customized the results.
Dr. Hess is incredibly talented and puts me at ease. His entire team is amazing, so responsive and provides top-notch care. The results are outstanding! I'm in complete awe and am extremely grateful for the level of care received.
Dr. Hess was very skilled and professional in recommending and executing the procedure. The process was simple and stress free. I felt like I was his only patient throughout the process and he always responded to my emailed concerns. My results are looking better each day and I am so thankful this process went so smoothly.
Dr. Hess and his staff were very comforting throughout the process as well as always available to discuss concerns or post op questions that came up.
Doc Hess is very talented. He truly listened to my wants and my lifestyle and recommended the perfect size and procedure options. His office staff and the hospital staff all made me feel very comfortable. Most importantly his skill left very minimal scaring which continues to fade.
Because, I will recognize the good that Dr. Hess have done to me every day. To this day I feel that I was very lucky to have met the most incredible and dedicated doctor in the world.
DR. HESS and his team are amazing! I am highly satisfied with my results and would recommend him to anyone! The end result was more than I expected! I feel amazing!
I'm so pleased with the outcome of my surgery! I am still healing but, it already looks so much better! Also, I have a bit of hypochondria with medical things. I'm always concerned that something is seriously wrong. Dr. Hess has an emergency line that you can call any hour of the day and he'll call you back. I, unfortunately, called quite a bit during the recovery of my surgery and the recovery of my post-surgical infection. Dr. Hess always returned my calls promptly and was always so kind and patient with me. He never made me feel like I was disrupting his day. He always made it seem as though he was happy to talk to me and alleviate whatever concerns I had.
From start to finish Dr. Hess and his staff were on their A game. They answered every question, reassured me when I was nervous, and never let me feel like I was going through this alone. I couldnt have asked for a better team. I am over the moon with the final outcome, my breasts look like they did when I was in my 20's, I am so incredibly happy.
From beginning to end, I had an excellent experience with Dr. Hess and his wonderful staff. I am out-of-state, and everybody was so accommodating of my travel dates and needs. My pre-op/consultation was scheduled the day I flew in and there was a day in between before I had my surgery. During my consultation, Dr. Hess and Shelly were super patient, as I was very indecisive about what size I wanted to commit to. He made sure I was satisfied and told me he’d stay there all day if it took me that look to decide (of course I didn’t need nearly this much time). Dr. Hess and Shelly came in on Saturday morning for my post-op check up. My entire experience was outstanding and I’m so glad I decided to travel.
Dr. Hess did not try to influence my decision as to implant size. I felt he listened to my wishes. When complications arose after surgery, I felt he truly was concerned and cared about my recovery.
Overall I am very happy with my procedure--a breast lift with augmentation, 5 months after surgery. It took me a solid 3 months to be happy, however. While I was told I would experience some feelings of regret and possible depression immediately following the surgery, I was not prepared for how long these feelings would last. I was in a state of depression/regret for most of the summer. Again, I'm now very happy with the results but I think people should consider how much this could impact them--it is truly a major surgery. I was in quite a bit of pain for a long time as well, and then just discomfort. People should just put a lot of thought into doing this and know you will need a lot of time to be back to normal--as far as sleeping position, wearing a regular bra, resuming normal activities, going to the gym, etc. That said, very very happy with results!