It made me feel safe that there were people taking temperatures of all the visitors before entering the building. Every employee was wearing a mask. Short wait time before I got called in for my appointment. Dr. Kong was very accomodating, caring, knowledgeable, and patient with me. Her nurse was also very nice.
Overall an extremely positive experience. The office seemed very organized and the doctor was running on-time (which isn't very common in this field). Staff was kind and friendly.
Dr. Kong was professional, told me what she was going to do before the procedure and what to expect afterwards. Straightforward & precise.
Dr. Kong explained my forthcoming surgery clearly and addressed my concerns well. She was gentle in performing the biopsy.
Dr. Kong is very knowledgeable and gentle, talking me through what she was doing, I felt safe and comfortable during what is normally a very painful and awkward time.
I was seen in a timely manner, the office is clean and nicely laid out, my doctor and her assistant were both really nice and helpful.
I have been a patient of Dr. Kong for last 10 years, I trust her with my well being.
I really like this office. The staff are always friendly, and Dr. Kong is the best! She is super knowledgeable but also very kind and patient. She never makes me feel rushed and always encourages me to ask questions. The staff are also great at follow-up and take care of things very efficiently. They respond quickly whenever you submit anything through the patient portal which makes things super easy.
Appointment went smoothly. No issues. Had my exam and was out of there. Got results in a couple of days.
1. Online check in 2. When I called the office, there is always a real person answering me 3. Friendly, helpful, and polite staff 4. Doctor Kong was professional, helpful, and explained everything in details
The doctor listened to my concerns and she was very thorough on her explanations. Making sure I understood everything that was discussed. Great customer service from front office staff, nurse, and doctor.
It was great to get everything done on one floor. Each person I met was so friendly and understanding.
