Front staff was friendly, nursing staff made me feel comfortable, Dr. Cough was professional, kind, and helpful.
I was able to see the doctor in a reasonable amount of time. She was happy and pleasant as always.
All the staff is very friendly & welcoming. Dr. Cough is always very thorough, kind, and and helpful.
Dr. Cough and her nurse assistant are very kind. I feel well cared for when I see them.
Everyone practicing social distancing COVID-19 protocols. Everyone nice and knowledgeable.
Didn't wait long for both the gyn appt and the mammogram just prior to WWE. Everyone I talked to was friendly, made me feel comfortable.
The doctor is always polite, provides good advice and is attentive to my needs.
Dr. Cough was professional, thorough and friendly. I didn't feel as though she was rushing on to another patient.
I felt very comfortable while having procedure done, and that was because of the positive attitudes, friendliness, advice, and professionalism the doctor and her assistant gave me during the appointment.
New office is nice. As always, Dr. Cough was friendly and professional. We have a great professional relationship and I always enjoy my visits with her.
Dr. Cough is very professional and kind/compassionate! Her assistant is just as great and the process was also very efficient.
I was able to get all three procedures done one right after the other. Bone Density, Annual visit with Dr. Cough and my mammogram. Everyone was very professional.
[Highly satisfied with] Dr. Cough's communication. She spends time with me as a patient and person.
Dr. Cough is VERY personable, listens to me and takes very good care of me.
Dr. Cough and all the nurses were very helpful, kind and when I wasn't sure what to do they were very on top of it and quickly told me if I needed to stay or wait. Always love everyone working there and they all make me feel very comfortable being open and honest about everything.
I had a high blood pressure reading and it wasn't retaken or addressed. Very little feedback and guidance on preventive care and health. Rushed.
Dr. Heidi Cough is always pleasant to work with- her expertise in OBGYN and super friendly. She also gives great recommendations/referrals for other specialty doctors. So happy I have her in my network.
I miscarried and Dr. Cough was so understanding and got me in right away before Christmas for the procedure.
Dr. Cough is patient and kind and always answers all of my questions.
Enjoy Dr. Cough's knowledge and bedside manner. Her assistant Melissa is so friendly and welcoming. Love the new office, too!
Dr. Cough is empathetic and informative. The check in staff were composed and cheerful.
Dr. Cough and her assistant Melissa are awesome. Professional, friendly. She takes time to explain everything. She listens to my needs. I feel very comfortable and safe when I am treated by Dr. Cough. I trust her. I absolutely adore them and recommend to anyone.
Dr. Cough makes me feel comfortable and is very friendly. She is professional and explains things well. She personally called me to talk about my results.
Dr. Cough and her team were friendly, explained everything well, and very accommodating.
Dr. Cough is so sweet and has the best bedside manner. I feel like she listens to me and gives honest advice.
Dr. Cough and all of her colleagues are so professional but more importantly kind and make things so easy.
Little wait time and I LOVE the day of wellness and getting everything taken care of at once. Dr. Cough is amazing.
Dr. Cough was extremely friendly and talked me through the check up, as it was my first time getting a pap smear.
I love Dr. Cough and how honest and thorough she is with everything she tells me. I never feel dumb for asking my questions.
I love Dr. Cough and Melissa! They're both always so kind, caring, and compassionate!
Love Dr. Cough! Have been seeing her for years. Feel very comfortable talking to her about any issues or concerns.
My appointment was on time, the front office, back office staff were friendly and efficient. Dr. Cough was friendly and efficient and professional. Well done!
Dr. Cough is extremely personable, easy to talk to, knowledgeable and patient. Responses to my emails through the Patient Portal were prompt and helpful.
Dr. Cough does a great job. She asked and answered all my questions.
I am always nervous during this exam, but Dr. Cough was gentle and considerate of my anxiety. She made me feel comfortable.
I was seen on time. Completing my paperwork online was easy and fast. Everyone was courteous and professional. Rooms were exceptionally clean.
Dr. Audel who I'd seen since I was 21, was amazing. I almost decided to not go to any of these appointments when she retired. I have a huge fear of these appointments. She promised that she picked Heidi specifically for me. I trusted her and she was right. Heidi is amazing. Not every doctor has that kind of bedside manner and cares. Even though the appointment is difficult for me I'm glad she's my doctor. I drive out from Temecula to go to her.
Dr. Cough answered all of my questions and we got through the exam easily.
Love the OCWMG team! Have referred best friends, friends, coworkers to set appointments here. The best medical attention and delivery. Thank you to Dr. Heidi Cough, to Melissa and the amazing OCWMG group!
Dr. Cough is easy to talk to. She's very "down to earth" and personable.
Receptionist(s) are always very nice and wait time in reception area was short. Dr. Cough's PA is, as always, very kind and attentive as she took my vitals and asked me questions, etc. My time with Dr. Cough was perfect. She too is attentive and not typing on her computer as I communicated with her (she listened). The procedure I had was comfortable and I appreciate how each part of the procedure is explained to me as far as what to expect. Like most women I have had "zillions" of gynecological exams. With Dr. Cough and this office I no longer cringe in anticipation.
Dr. Heidi Cough has an excellent way of making you feel comfortable from the moment she walks into the room. It's like a visit with a friend--- only not really...but her way is so congenial and kind, and as though you are the only patient she has, when I know she's got to be slammed! I appreciate that she listens, and takes the time to address my questions and concerns. She seems to remember me, and whether or not that's true it is a wonderful way to make people feel cared about... and reduces anxiety of the visit. I appreciate her friendly and caring style and I"m thankful to have her for my doctor. Cheers to Heidi Cough!
Dr. Cough was very gentle and took her time with me and answered all of my questions.
I am always impressed with the efficiency and timeliness of this office. Dr. Cough is great!
My nurse Melissa and Dr. Cough are always amazing and address all of my concerns and questions.
I prefilled out the patient questionnaire online at home and didn't wait long.
Dr. Heidi Cough always makes me feel comfortable and takes the time to answer any questions or concerns I may need answered.
The staff is great, the doctor is fantastic, clean place, very professional.
I have been coming to this office for many years and have always appreciated and felt confident I was getting the best and most thorough health care. Both of my daughters have also liked the Doctors. And we would recommend Dr. Cough.
She was able to get me in right away, and she is always fast friendly and efficient!
Dr. Cough and her medical assistant have the best bed side manners and I love how they show compassion understating of your feelings.
Dr. Cough is the best doctor I've ever been to. She is easy to talk to and she explains everything well.
Everyone there is so nice, and helpful. You are in and then it is over. It takes no time at all. I had a mammogram and body scan. It takes no time at all.
The office staff was courteous. The check-in was fast and nearly touchless. They set up my mamo and annual check-in with doctor right next to each other on the calendar, and just down the hall. I complete them all with fewest steps, thanks to their set up. And doc is always friendly, thorough and knowledgeable.
Dr. Cough spent quality time going over my questions. Very professional and caring. Her assistant was excellent...fun & welcoming!
Dr. Cough is friendly, efficient and makes me feel comfortable in her presence and with her decisions regarding my health.
Dr. Cough took the time to really discuss all my concerns. She was sympathetic, caring, and projected confidence. I felt secure and cared for.
Dr. Cough was very nice and we went over the imaging done on my ovaries, where there is a growth that is being monitoring. She was thorough but very quick. She did answer all my questions.
Doctor, nurse and the entire staff was so nice and professional. I trust my doctor and nurse with my care.
I was made to feel comfortable and thought the doctor was very thorough.
Dr. Cough is not only knowledgeable but also willing to explain her assessment in a manner that generates trust and confidence. She is the best ObGYN I have ever had and am so happy to be her patient.
I've been going to Dr. Cough for 5 years and she is amazing. I clicked with her and her assistant Melissa right off the bat. It feels like I'm going to visit friends who happen to be my gynecologist and her assistant. They are always super friendly, understanding, make you feel comfortable and always get back to you right away if you need anything. I've never had a bad experience and was so happy that Dr. Cough got the chance to deliver my second kid. (She wasn't on call with my first kid)
Friendly and professional staff. I have been a patient for so many years that it feels like family.
Everyone was very nice during the appointment and overall the entire appointment was quick and efficient and not drawn out.
The doctor was great and all the COVID precautions made me feel safe.
Everyone was really welcoming and nice unlike most people these days. Everything was sanitized quite nicely along with social distancing. Even people in the building were helpful, not in just the office. It was overall a very nice experience.
Dr. Cough and the nurses answered all of my questions and were very nice!
The kindness in the care, the personal care, and they listen and very considerate and concerned about how you're feeling. Dr. Heidi is amazing.
Friendly front office, nurses and doctor are extremely sensitive to my concerns and needs.
Dr. Cough and her assistant are genuinely sweet and they make me feel comfortable and welcome. They never keep me waiting and are very thorough in explaining procedures and tests. I wouldn't go to any other doctor!
I've been with OCWMG for over 35 years, started with Dr. Martin. I am and have been extremely satisfied with this group and will not go else where. Thank you!
The doctor always puts me at ease. She's smart, thorough, personable and a great listener. I trust her!
Everyone I encountered was very friendly. Dr. Cough is always nice and doesn't rush the appointment. She took time to explain things thoroughly in a kind manner.
On time, quick, not too many people in waiting room. Love Dr. Cough and her assistant.
The office took extreme precautions for seeing patients during COVID. I was taken in promptly. Doctor Cough explained what she was doing throughout the exam and stated results before leaving.
Staff was friendly and professional. Dr. Cough was on time. She is friendly and takes the time to answer questions. She explains what is happening clearly and patiently.
Everyone is friendly, the location was clean, and the doctor was great.
Everybody that works in this office is kind, thoughtful, professional and makes you feel so welcome.
Dr. Cough listened to my concerns and explained everything thoroughly to me.
Dr. Cough is at the best OB/GYN I have ever been to. She is thorough, courteous, and really put me at ease. Her staff is the same.
The staff are friendly and warm. Dr. Cough and Melissa are so supportive and caring. I really feel like I'm getting the best care.
I love Doctor Cough! She is has a wonderful bed side manner. She answered all my questions and gave me a referral to help with other matters.
Dr. Cough is always so reassuring and informative. She takes the time to answer all of my questions and review any tests results or screening results that may arise. I was also in and out of the office relatively quickly which was nice too.
Bone density test: technician was very courteous and helpful. Dr. Cough, very informative, kind, helpful and very knowledgeable. Dr. Cough's Assistant: very kind, helpful and had a positive attitude.
I felt comfortable, I did not wait long and it was a simple visit that went relatively quick.
Dr. Cough and her nurse Melissa are the best. Always positive and very welcoming.
The office was well managed, the wait time short and Dr. Cough is kind and does not rush the visit.
I always feel welcome and well taken care of by the staff at OCWMG. The front office staff is nice and efficient. Dr. Cough and her medical assistant (whose name I never remember but I should know because she has always helped me) are always very personable. They talk to me like we just saw each other last week and put me at easy.
It was clear my Doctor was unaware of a previous concern I shared via email in my patient portal. My doctor didn't ask me about it. I brought it up and she asked me all the questions. It was clear she did not read my emails. I was a previous patient of Dr. [Name] who retired. Dr. [Name] always knew the most recent update and was much more attentive to my needs.
Dr. Cough and Melissa are always on time and exhibit compassion and care for every visit.
The clinic seemed very well run and operated. Front desk was pleasant, rooming RN was very nice and gave good direction, Dr. Cough was very kind, engaged and respectful. I left the office thinking "Yay, I just found my new OBGYN place!"
The staff is always so friendly and helpful. The facility is clean, and I love Dr. Cough, she's amazing!
I didn't have to wait long. As sad as I was when Dr. Kaminskas retired, I've been very happy with the care and advice that Dr. Cough has provided. The transition was seamless.
First and foremost, I am very pleased with the cleanliness of the office. I was taken back very quickly and the staff was very professional and sweet.
Every single staff member and Dr. Cough are amazing. I was having tech issues which made me late for my appointment but they reassured me that it would be ok and assisted me with the check-in process.
Dr. Cough and her nurse were excellent. Dr. Cough answered all my questions thoroughly and I did not feel rushed. My appointment was on time and it was one of the best visits I have had.
Everyone is amazing from the woman who checked me in to Melissa and of course Dr. Cough - I moved to Las Vegas and will come back just to see this group.
Quick and easy appointment. Got my birth control replaced and was on my way.
Dr. Cough took a lot of time to talk through my issues and educate me. I felt like I was in very good hands. The admin staff was extremely helpful.
Dr. Cough is always focused on me as a patient and I don't feel rushed during my visit.
Dr cough is wonderful. Always seen in a timely manner. Great experience for the anatomy scan. Tech really took her time and got us some great views of the baby.
Dr. Cough is personable, professional and fun easy to work with. She is a great listener and makes you feel like you are an important patient in her life. She's great!
Ease of making an appointment, ease of checking in, appointments running on time.
I absolutely love this office. They're always so friendly and accommodating. I've only had positive experiences here with my doctor, Dr. Cough, and any other doctor I've seen I'd mine isn't available.
Dr Cough takes her time and answers all questions without making me feel rushed.
Been going to Dr. Raffo for over 20 years and she's amazing! However, her schedule is always so booked that it's hard for me and my schedule to line up with hers. The scheduling lady suggested if I loved Dr. Raffo that I'd love Dr. Cough. She was SO right! Dr. Cough was awesome! Will happily see either doctor in the future!
Friendly and caring staff. Clean office. On time appointments. Explained things clearly and thoroughly.
The entire process is quick and efficient and everyone in the office are always nice and welcoming.
Dr. Cough has offered me great medical attention, answers all my questions and makes me feel well taken care of.
Long wait in waiting room and in doctor's office. Sat for 25 minutes in the exam room while listening to the doctor talk to her co-worker about non-work related issues. I was under the impression that appointments would be less waiting than usual because of COVID. I was already apprehensive about appointment. So the wait was not what I thought it would be. However the mammogram appointment was fast, easy and very professional.
Everyone is always so friendly; always feel comfortable; questions are always answered; overall positives :)
Dr. Cough is very patient and nice while explaining all my concerns and questions. Makes me feel safe and I feel like I can trust her a lot. I did not have to wait for a long time in the lobby for my appointment and the front desk staff were nice too.
The office staff are very friendly and efficient. The office is always clean and well maintained. Dr. Cough is knowledgeable and kind. My wait time was short.
Dr. Cough was and always is thorough, knowledgeable, personable and authentic. I did not feel rushed and felt that all of my questions were answered. In addition, I truly enjoy our interactions and feel that she genuinely cares about me and my family.
[Highly satisfied because of] Dr. Cough and her staff. Melissa and others are always very easy and a pleasure to work with during my visits.
Check in process was easy and everyone kept me informed of what was going to happen and didn't wait long.
The doctor was on time and even saw me sooner than my appointment time. The waiting room was empty and everyone was in a cheerful mood despite the pandemic.
Always fast, easy experience...I feel like I'm listened to and get informed...
My doctor took her time with me, I did not feel rushed. She was honest with my questions even though I was hoping for another answer. She explained what I needed to know and how important is was .
I called with a concern and I was able to come in right away that same day.
[Highly Satisfied?] Yes, I am. Dr. Cough is fantastic. That was my first visit with her, follow-up from Dr. Lee's visit. She is very knowledgeable and caring. She discussed the result of my tests clearly and answered my questions. She also examined me and assured me that the treatment was working well. She was also conscious of the Corona virus outbreak and followed all CDC safety guidelines and more. I had a very good experience with her.
Dr. Cough is extremely informative and very very pleasant. As was the tech who did my ultrasound.
Dr. Cough is the kindest and most understanding doctor I have ever had! I instantly felt comfortable and she truly listens to your concerns/questions and always talks them through with you! She is the best!
Dr. Cough is professional, answers my questions, and makes me feel comfortable.
Dr. Cough is always easy to talk to and prioritizes her patients needs.
The office, the staff, the doctor, the experience were overall great. Very happy I chose this practice for my OB care.
Melinda (Dr. Cough's nurse) was awesome. She always is. She cares and takes good care of me before I see Dr. Cough. Dr. Cough was so sweet and kind and thoughtful in her approach to me with my questions and during my exam.
Dr. Cough was efficient in conducting my exam and answering my questions.
Optional on line check in. Efficient scheduling and waiting time. Friendly staff
Dr. Cough has great bedside manner, very compassionate and truly listens to the patient. I never feel uncomfortable and it's seriously been the best experience with an OBGYN I've ever had.
Great bedside voice and manner. I ask A LOT of questions, love the patience.
As an almost 30 year patient of Dr. Mendelssohn, I have always appreciated her warmth, and thorough and efficient care. I would rate my yearly experience as excellent.
Dr. Cough and the staff are always wonderful, especially the team at the Irvine office.
Dr. Cough is amazing! She takes the time to answer all your questions and never makes you feel rushed. She listens to your concerns and helps come up with solutions to ensure her patients are comfortable with their care plans.
I was given clear information regarding questions I asked my physician.
I arrived early from my mammogram and was seen early. I appreciated not having to wait. Most doctors' offices are always running late.
Both the nurse and the doctor were friendly, knowledgeable and efficient.
Love the attentiveness of the doctor and staff. Didn't have to wait too long to be seen which was nice
The staffs are accommodating. Dr. Cough is great with explaining every details of what I am going through with the pregnancy.
I was rushed out the door. They found out I was moving, and it seemed like they didn't give me their full attention, regardless of the fact that I'll be billed full price. Didn't have much time or commentary from the doctor.
Dr. Cough took her time and explained everything. I didn't feel rushed or shamed.
Doctor Cough was thorough, caring and made me feel at ease. She was also very knowledgeable on my history and upcoming need for mammogram.
Not a long wait time like I did experience in the past. They have all my med records each year.
Dr. Cough has been amazing through both of my pregnancies and post natal appointments.
Efficient staff. Timely appointment. Time spent for questions etc.
I felt comfortable and like I was in good hands. Dr. Cough is very positive and has great bedside manner. You can tell she cares about her patients no matter how big or small the problem is.
I was highly satisfied with my experience. I always feel like Melissa and Dr. Cough are a part of my personal network and that I am important to them. I arrived to my appointment early and was checked in, received a thorough exam and was out before my appointment time even began. I appreciated the ability to check in online prior to the appointment and felt it really expedited the office visit in a meaningful way.
Cannot say enough good things about OCWMG and the Irvine office staff!
Short wait time, quick test results, and she was able to get me in for bone density test with minimal wait time.
The office is very efficient and the procedures are done thoroughly.
Dr. Cough is kind and thorough. I was having some concerns and she addressed them without judgment and with the utmost care.
Friendly ladies at the front desk, smart and knowledgeable doctor.
Dr. Cough and her assistant were professional, friendly and personable. Dr. Cough was thorough with my test results and gave me a good report which of course added to my experience. She is easy to talk to and she understands any concerns that I may have.
Provider expertise, excellent bedside manners, excellent listening skills, convenient location, clean office/exam room compared to Laguna hills location.
Dr. Cough takes the time to answer all my questions. She's very kind.
The ladies in the front are always so warm and fuzzy and Melissa always knows my name and Dr. Cough is friendly and has an amazing bedside manner.
Dr. Cough is amazing and i waited for 2 minutes and was taken care of promptly.
Very kind and understanding. Took her time and didn't rush. Made all the right calls and helped me have a healthy baby
I so appreciate that I can schedule my well women check up, bone demising scan and mammogram. Dr Cough is very attentive and caring.
Dr Cough was very personable and friendly. I had to wait but she explained that a baby didn't want to wait to enter the world so I didn't mind.
Seen quickly. Melissa and Dr. Cough are my favorite nurse/doctor duo. Dr. Cough always listens to my concerns and tests me for things like bv or yeast even when I don't have obvious symptoms (and it still comes back positive). I also love that they're just so friendly and make an actual effort to connect with patients. And Dr. Cough always tells me what she's doing and why she's doing it and I appreciate that. I also like that she makes casual conversation instead of awkward silence. She makes me feel like I matter as a person rather than a name to check off her list.
Wait time for Mammogram was short but wait time for exam was very long.
Dr. Cough is very caring and is easy to talk to. She covers all bases with regard to my health and well-being.
Dr. Cough always takes the time to make my issues important to her and she cares about helping me feel comfortable about making educated decisions about the best approaches to my health. I appreciate her gentle and caring attitude.
Very efficient went in for a mammogram then they moved me over for my women's wellness I was allowed to take the questionnaire before hand I got in right away Heidi came in was very friendly efficient and I got my results couple days later love that they put it all together kind a like a one stop shop.
The visit was on time. The doctor nice and knowledgeable. Fast and painless visit.
Dr. Cough takes time to get to know her patients on a personal level. She makes you feel comfortable throughout every procedure/exam.
Dr. Cough took her time to explain the results and various options to help with my situation. Very sweet.
I didn't have to wait very long. Everyone is very friendly--front desk and the nurse who takes you to the exam room. I always feel very comfortable here.
Several services were coordinated/ scheduled efficiently within a 3 hr time period: Gyn exam, mammogram, dexa scan, nutrition counseling.
Dr. Cough was very attentive, kind, knowledgeable and honest. She was very reassuring and collaborative, always taking our feelings into consideration. Her dedication to her patients doesn't go unnoticed, and we were so blessed to have her manage our care throughout our pregnancy, birth of our son and beyond! Additional thanks to Dr. Lo who performed our unplanned cesarean section with great skill. I have no doubt my easy and quick recovery was in large part to her.
Short wait, pleasant staff and very nice and helpful, knowledgeable and friendly doctor
Dr. Cough and her nurse Melissa are amazing. They make you feel comfortable and answer any questions I have (no matter how crazy the questions are). They have relatable experiences that they share insight on.
Dr. Cough took the time to listen to everything that has been going on in the past 12 months regarding my fertility struggles. She mad me feel cared for valued as a patient.
Every member of the staff at OCWMG is always wonderful to work with. They are all very friendly and maintain a high level of professionalism without coming across as too formal.
The nursing staff and Dr. Cough are always very friendly and professional. Dr. Cough is a wonderful doctor and she takes time to thoroughly answer any questions I have during my appointments.
Dr. Cough is very personable. She is knowledgeable, informative, and thorough, and I feel very comfortable in her care.
She's very personable and thorough! Always remembers me and my personal details. Very genuine. I will be VERY sad to have to switch next year bc she won't be w Memorialcare.
Dr. Cough is open to questions and has all the answers. She makes me feel comfortable
Quick and easy appointment. Dr. Cough is always extremely friendly and positive which makes the appointment pleasant.
The appointment was quick and efficient and I had plenty of time to ask questions. I really appreciate how clean and relaxing the medical office is.
The office staff is always nice. I didn't have to wait long and everything was clean.
Dr. Cough and her staff squeezed me in to the schedule because I had an urgent postoperative concern. Dr. Cough was patient, kind, understanding and thorough. She did an exam and also observed an ultrasound and she took the time to show me exactly why she was not concerned, and told me what to expect in the next few days (and she was correct). I am so thankful for Dr. Cough's care. She is authentic, smart, patient and generally awesome at her job.
The staff are accommodating as well as Dr. Heidi. They made me feel comfortable.
Dr. Cough is very easy to speak to, with great bedside manner and always has a smile on her face. She is helpful and knowledgeable.
Always very prompt and organized. I had a mammo and pap and was in and out in no time. Very convenient to be able to schedule the appointments together.
I love Dr. Cough. She is a very competent doctor and very personable.
Everyone in the office is always so pleasant and Dr. Cough and her nurse are efficient and their bedside manner just makes me feel comfortable. My questions are always answered and Dr. Cough really cares about her patients and it is very easy to see in her interactions.
Dr. Cough and the entire team are kind, accommodating and very knowledgeable. I felt welcome and comfortable during my visit. I am glad I have found Dr. Cough and her team.
I was referred to Dr. Cough by Dr. Barrie May, my previous doctor as he was retiring. She is focused on the patient, kind, gentle, very intelligent and patient in answering questions, and has a sense of humor. I felt welcomed and very comfortable. I look forward to being under her care for a long time. After all, Dr. May is a hard act to follow.
Dr. Cough is very nice, professional and knowledgeable. She is easy to talk to.
Staff makes me feel comfortable and it's easy to talk to my doctor.
Friendliness, kindness, professionalism, cleanliness, etc. My whole experience was wonderful!
Appointment on time! Pleasant positive staff. Appointment did not feel rushed. Felt cared for.
Dr. Cough takes the time to address all of my concerns, considers my input into care options, and informs me of the risks I face at my age.
Dr. Cough is not only a knowledgeable, thorough, expert physician but she is a super kind and sweet person, as well.
Heidi treated me so well and also she takes time and explains each and every question I had. There is not much wait time.
Dr. Cough spent time to answer my questions thoroughly. She is so kind and professional.
I was satisfied by how nice the doctor was. But I was not satisfied that I waited over 40 minutes in the lobby before being seen. I was also not satisfied that I spent 10+ minutes answering many questions on the check-in iPad, yet when I saw the doctor she asked me what issues I had without even looking at my answers on the questionnaire. It seems that there was no point of even answering those iPad questions. Especially since I might easily forget to mention one of the problems when she asks, whereas the iPad questionnaire has all the problems listed.
Dr. Cough alerted me to what could be a problem with a surgery done by my urologist. I did have this doctor check me out.
Dr. Cough is the best. She takes her time and explains everything so that the patient can understand exactly what and how everything is going
The office was nice. Punctual in bringing me back. Dr. Cough was friendly and efficient.
I love Dr. Cough and feel she is invested in her patients and takes time to answer their questions. The staff is very friendly too.
I have a great report with my OB and I always feel comfortable that all of my questions or concerns have been addressed.
Dr. Cough and her team are seamless in care and feel like friends as well as medical professionals.
Dr. Cough was very patient with all our questions during our first OB appointment.
The biopsy was very very painful. I would have liked to have been more prepared by the staff. It was not pressure or pinching, it was a cutting pain. In the future PLEASE numb or fully prepare your patients.
The entire visit was a joy! I walked in to a pleasant reception from staff. I did not wait long - love that; I was taken to the exam room by a wonderful young lady - I wish I could remember her name but I do remember her beautiful smile and calming presence; Dr. Cough arrived shortly after my vitals were taken and prescriptions were updated - as usual, Dr. Cough was focused on me and what I was telling her. All in all, I am grateful to have found this office after so many years of dreading gynecological visits. I highly recommend this practice. 5 out of 5 stars!!!!
She is very thorough and informative. Requests additional testing immediately so there is peace of mind. Discusses all options. She cares because it shows
Appointment was on time. Everyone was friendly. Received results via email.
Dr. Cough is such a caring, engaging, positive doctor. I never felt uncomfortable during my exam and she explained everything that was happening so I knew what to expect.
I like Dr. Cough. Friendly and thorough. Have recommended her to friends.
My doctor is very knowledgeable, understanding, good listener and caring.
Dr. Cough takes the time with me. She never makes me feel rushed or that she is in a hurry. She answered all my questions completely and in a manner that makes sense. She cares. And nurse Melissa is always smiling and is so friendly. The ladies at the front desk are also friendly and kind.
Dr. Cough's interaction with me was warm and caring. I didn't feel rushed even though I know she has a busy patient schedule.
Everyone is warm and helpful and the whole visit is very efficient.
This was the first time I saw Dr. Cough for my yearly exam. Dr. May assigned her to me and I was thoroughly pleased with her concern for my well being.
Everyone in the office is helpful and kind and knowledgeable. Dr. Cough is thoughtful, thorough, precise, down to earth, and has a great "bedside manner."
I had a great appointment with Dr. Heidi Cough again this year, she listens to my concerns and had made suggestion that have helped greatly in my own health situation with regard to my low estrogen levels.
Dr. Cough is very professional and kind and I feel confident and comfortable with her.
Heidi is knowledgeable and takes the time to listen to her patients.
Dr. Cough was a joy to talk to and discuss my current health. She made the appointment easy and she is great to talk to. The examination was painless and she made it possible to get through it without any discomfort.
Dr. Cough is very informative and is very friendly and patient with all of my questions during the pregnancy.
I love the Irvine facility especially! I also really enjoy being greeted by the nurse there. I can't remember her name but she is blonde and always very friendly. Sounds minor, but it's kind of rare to get someone that is that kind and seems to enjoy their job enough to greet a patient properly.
I was treated courteously and did not have to wait long. The doctor was extremely pleasant and wiling to answer any and all questions.
My doctor listened to me and was aware of my medical history. She took time and care during the visit.
Dr. Cough and her nurse Melissa make the experience easy, comfortable and relaxed. They make you feel like family- the front office staff is also so kind and warm!!! After being a patient here for almost 10 years, 3 babies later- I still Absolutely LOVE coming for my appointments!
Dr. Cough is awesome. She is so welcoming. She answered all of the questions my husband and I had.
The office staff was friendly and helpful. Dr. Cough was great! Will be back next year!!
Dr. Cough is so caring. She takes time, listens and answers all of my questions and concerns. I never feel rushed.
Everything from being greeted at reception to my appointments being on time have been exceptional. Dr Heidi Koch is the best choice I could have made. She is so lovely and informative and kind and patient, I could go on and on and on about her but will run out of space. I am so happy I have chosen the womens clinic to help me deliver my first child.
I arrived on time and was taken back to a room within 5 minutes. The Dr. was with me quickly and answered all of my questions and took great care of me.
I love Heidi cough. She's my favorite and I'm never nervous about visiting and getting checked up on!
The office is clean and the staff is kind and courteous. Dr. Cough is great.
Dr. Cough was quick in my IUD removal despite it being slightly embedded. Her bedside manner is unmatched and I always appreciate her positive attitude and candor.
Dr. Cough took the heaviness out of the space. She made myself and my husband understand and feel at ease with the situation at hand. She is personable, friendly, warm and professional.
Dr. Cough clearly explained the procedure and the rationale for it and further treatment. I was seen on time and everyone I spoke with was very professional.
We went through our second miscarriage (unexpected) and Dr. Cough was as great as one could possibly be during a hard time like that. She answered all of our questions, was supportive and followed up to check on how we were doing. She couldnt have done a better job with the way she handled the situation and our grief.
I love Dr. Cough's bedside manners, appreciate her expert opinion and explanation of options for me to consider re: my GYN health, and she appears to genuinely love what she does for a living. If there were more physicians like her, healthcare in the U.S. would have a different face, a caring one.
I LOVE Dr. Cough!! She's down to earth, explains things in a manner in which I understand, she's friendly, always has a smile when I see her and always makes me laugh at some point during our appointments together. She's by far my favorite doctor I've ever had.
The office staff is very friendly. Dr Cough is wonderful. Very thorough and takes her time to explain everything
Dr. Cough took time to answer my questions, which was what I needed.
The staff is so competent, and so friendly. Dr. Cough is extremely personable and very thorough as a doctor.
Dr. Cough is a skilled professional and expert in women's health. I am extremely satisfied with my results. She has been my doctor for many years and had full confidence in her abilities . Thank you Dr. Cough!
Check in process was easy. Front desk staff was very friendly and cheerful.
I am highly satisfied because this has been my group for ever (around 20 years). Everyone there is nice, friendly and I think as women they understand what I'm going through.
Dr. Cough is very caring and takes her time with you. She is honest and genuine and works with you to find a solution. I have recommended her to many people. Her nurse Melissa is also caring, light hearted, and friendly.
Dr. Cough was personable and listened to me regarding my concerns and answered my questions.
Dr.Cough is excellent. She truly cares about her patients and is knowledgeable in her area of expertise.
Minimal waiting time. Dr. Cough makes patients comfortable yet she is knowledgeable and easy to talk with. A friend recommended her after I needed to change my appointment with Dr. Price.
Dr. Cough and the staff are always so nice, and make sure you are always comfortable.
Dr. Cough was very warm and personable, but also made a lot of suggestions that showed she cared about my concerns and my overall health.
All staff was really knowledgeable and friendly. I truly enjoyed my OB visits during my pregnancy.
The staff is excellent. They move you from lobby to room quickly and with a smile. Dr. Cough is wonderful. Upbeat, knowledgeable, great attitude, very helpful.
I like Dr. Cough. I like being able to get mammogram and annual appt back to back.
I really wanted to address some concerns to the Dr and I didn't feel comfortable enough to ask her about it because she was like in a rush.
Dr. Cough and Melissa are always so upbeat and kind with me. Dr. Cough explains everything in great detail. I feel very well taken care of.
Dr. Cough was very professional and also showed care in myself as a person, not just a patient.
I didn't wait long, everyone in the office is kind and welcoming. Dr. Cough is an amazing physician and takes time to talk with me.
Dr. Cough is a thorough OB! She listens and doesn't make you feel like just another patient.
Dr. cough is very friendly, knowledgeable and honest...she is also easy to talk to.
Friendly staff. I had to bring my 2 toddlers and Dr. Cough was not only happy to see them but went out of her way to accommodate their needs during the appointment. The exam itself was easy and Dr. Cough, as always, told me what she was going to do before hand. I felt respected and cared for.
I was there for an annual check up and it was a Friday and everyone was going for the long weekend and I felt like they were rushed to take off.
I really love Dr. Cough. She always listens to me and makes me comfortable. I trust her knowledge and expertise.
Dr. Cough takes her time with me, remembers our previous conversations, and seems genuinely concerned about my health. The office is generally efficient and on time. Both of these things are very important to me.
Dr. Cough and Melissa have always been so kind and truly caring about me and my pregnancies! This was my annual exam, but it was like going back and revisiting with family. They genuinely care about me and my family and that comes through very clearly!
Waiting time was minimal and office is always very friendly and professional.
Staff is professional and friendly. Dr. Cough offers several options to address my concerns
Had both mammogram and annual exam-everything was on time-Dr. Cough listened to and answered my questions.
It was quick, I didn't have to wait long to see my doctor, my questions were answered, etc.
My visit to the office went very smoothly. My wait time was short. The staff are always courteous. Dr. Cough was very professional and personable. My questions and concerns were all addressed. The in office phlebotomist is great at what she does while putting your mind at ease.
Professional staff, streamlined process. Dr. Cough is a warm, responsive, knowledgeable doctor.
Dr. Cough is very personable and knowledgeable. My wait is never longer than 5 min.
Very friendly doctor and staff. Great at explaining medical concepts. Many opportunities to ask questions
Dr. Cough is always so thorough, professional and friendly. Melissa is a great assistant.
Quality patient care, efficient and painless check-in process, and caring bedside manner from Dr. Cough
Dr. Cough was wonderful in getting to know me and answering all my questions. I feel more comfortable with proceeding forward and if we do get pregnant, having Dr. Cough as our physician.
Dr. Cough is awesome. She's so easy to talk to and did a great job on my hysterectomy. I feel very comfortable with her providing the care I need.
The office in newly renovated, staff is always welcoming and on time. Dr. Cough is always lovely during my visits.
Dr. Cough is caring, thorough, and takes the time to understand my gynecological concerns with other none gynecological problems taken in consideration. She also gets my humor.
You can tell she is happy with her role. She has a contagious energy. I needed a quick procedure and she was the doctor that could accommodate my schedule. Very happy it worked out that way. Knowledge, efficient and explained the procedure along the way.
Everyone was friendly, no wait to see doctor, Dr. Cough was thorough, knowledgeable and easy to talk to. She took her time and answered all my questions. I am so glad I found her.
Everyone is always friendly and I love Dr. Cough and her assistant Melissa. They both make you feel comfortable and take your care seriously. They both listen to your needs and are wonderful with attending to my needs.
Dr. Cough and her medical assistant are always kind, professional and thorough!
Dr. Cough made my bone density test just before my GYN exam so I only had to come to the facility once for two appointments. She explained her findings to me and followed up with written notes on the portal.
Both appointments started on time, extremely nice staff, and Dr. Cough greeted me like a long lost friend! She is an expert in making the dreaded annual gynecology exam a pleasant experience.
I didn't have to wait long. Mammogram was not too uncomfortable. Love that the results are available quickly. And Dr. Cough is warm and friendly.
Dr. Cough and team are amazing! Efficient, timely, thoughtful and respectful of patient needs. Dr. Cough is calm and knowledgeable while also being relatable on any topic.
Dr. Cough and the staff were friendly and professional. I thought it was neat that they had electronic forms, not that it was expected or required by me but that was unexpected.
She was so kind and thoughtful with me. I was really nervous about this visit and her kindness really calmed me down. I felt really respected and supported and I really appreciated it.
Friendly staff, organized with setting up appointments, my doctor provided excellent care!
Doctor Cough spent a good amount of time with me, discussing all of my options. She is friendly, professional and a pleasure to deal with. I did have to wait about 40 minutes, while she was delivering a baby, but that was not an issue.
Very efficient with online updates at home before appointment. Was able to get my mammogram and bone density test done immediately following. Super organized
Dr. Cough is wonderful, caring, and listen's to concerns. Love the suggestions and treatment options provided to me. I highly recommend her.
Was rushed through and not fully listened to or able to explain my symptoms and ask questions about my new birth control method
Dr. Cough is extremely disarming and makes you feel very comfortable to ask uncomfortable or otherwise embarrassing questions. She has a very positive vibe to her. She is professional, seems like she loves what she does. Which gives me the confidence that I am in great hands.
Dr. Cough is one of the best doctors I have ever seen. Knowledge, bed side manner. She takes time to listen.
I have been seeing Dr. Cough for the last 5 years. I never feel rushed with her and she takes time to explain exactly what she is doing and why. I have had some medical issues to deal with and Dr. Cough's bedside is wonderful. I never feel like I can't ask a question. Her ability to not over react while also being thorough is much appreciated. She also has a great sense of humor and puts me at ease. She is good at remembering our previous conversations, even if they don't pertain specifically to my health. I really feel Dr. Cough takes the time to know her patients and can therefore treat them with more accuracy and efficiency.
I was able to do my check-in forms online which made it quick and convenient for my schedule. I have been going to Dr. Cough for a few years and enjoy my experience with her.
Dr. Cough is thorough and spends time to ensure all questions are answered and that you have all information you need to understand all processes.
I love Dr. Cough, I have been seeing her for 8 years on a very consistent basis. I trust her and she understands my needs
Good attention, nurses are professional and friendly and also Dr. Cough
Dr Cough and the staff is amazing! They go above and beyond to meet your needs and help you along the way.
The entire staff in the Irvine office is knowledgeable, prompt, friendly, and professional. I always have a good experience at this location.
Dr. Cough and her nurse are excellent! They are such a team and it shows. I appreciate them both so much.
Dr. Cough is very positive, friendly and professional. Made me feel at ease.
Th Irvine location is easy to get in and out of. You do not need to pay for parking, there is plenty of parking, and there is no confusion on where you are can park. Wait time was reasonable. I did have to wait but it was a reasonable amount of time. From beginning to end I was done within 1 hour and was not late for my other commitments of the day. Dr. Cough is wonderful, she listens, engages and answers all of my questions and observations. She also respects this is a visit that make me anxious and she always acknowledges that and checks in with me regarding my nervousness. Dr. Cough's medical assistant Melissa is also so wonderful. She is kind and friendly and notes anything I mention for Dr. Cough's reference. I greatly appreciate Dr. Cough and Melissa, they are a wonderful team.
I like Dr. Cough very much. She is always willing to answer any questions I may have and explains the procedure she is doing. She is very knowledgeable and professional.
The office is clean and organized. The staff is welcoming and professional. The appointments never take too long.
Nothing outstanding about the visit. It was a regular waiting time and regular interaction with the doctor. I felt like the doctor was in a rush though. I didn't have such feeling in my previous visits. But overall it was ok.
She very relatable and understanding, and makes me feel comfortable to open up about any issues or concerns I have.
While Dr. Cough is always professional, she is easy to talk with and provides a comfortable atmosphere with a patient.
As always Dr. Cough is very thorough and explains the procedure to you and takes time for questions. She never makes you feel rushed or that she doesn't have time to answer any concerns you may have. I have recommended her to many of my friends.
Dr. Cough is a good listener, and answers all my questions thoroughly and professionally. I feel that she cares about me personally.
The entire experience was very professional, while at the same time very caring and personal.
Dr Cough listens carefully and gives honest advice. I appreciated our conversation very much.
Dr Cough and her MA are very personable and caring. Dr. Cough is extremely thorough and compassionate.
Easy Check-in process, front office was nice and attentive. Called back within a reasonable amount of time. Dr. Cough's assistant was friendly, and clearly had reviewed my chart before I was called back, asked and clarified appropriate questions for my visit. Dr. Cough was a great listener to all my questions and concerns, I did not feel rushed and left feeling good about what we discussed. I was able to be put on the schedule for a same day lab draw and didn't have to wait very long to be taken back for that as well.
Dr. Cough is a lovely lady, with a big heart. I always feel at ease when at my visit. The Best OBGYN I've ever had the privilege of being her pateint . Thank you Sincerely [patient name]
Dr. Cough makes me feel relaxed and listens to my concerns. She is friendly yet very professional. The staff is also friendly and it is a pleasant experience that otherwise might be uncomfortable. I prefer the Irvine office even though the Laguna Hills office is closer to my home.
I love the Dr. She's the best and all good. She takes her time, answering all your questions.
So far every time I've gone to see Dr. Cough everyone in the office has been so kind and they always make me feel comfortable. Dr. Cough always takes the time to answer any questions I have and is able to put me at ease when I have concerns. It was difficult going to a new doctor for my second child because I loved the doctor I had during my first pregnancy but so far I am very happy with the care I am getting. I also love that all my blood work has been done in office so I dont have to drive to another location! Thank you
Dr. Cough is very understanding and listens to your concerns. She offers good knowledge in a personable manner.
Dr. Cough is very professional, explains what she does prior to performing it. Listens and answers all my questions. If I have any concerns, she addresses them and I leave feeling informed and assured that my concerns are being addressed.
Loved using a tablet for paperwork, kind staff, doctor was informative and made me feel welcome and comfortable.
Great care, very professional and friendly Obgyn, friendly office staff
The ultrasound tech was extremely nice and informative. Dr Cough and her Medical Assistant always make me feel comfortable in their care.
Dr. Cough always has time and doesn't seem rushed. I really like that I can schedule my yearly mammo on the same day in the same location.
Personable. They know me and my history. They are helpful and knowledgeable.
Great and friendly office staff in the front. Along with the office staff Dr. Cough is always so sweet and genuine along with being very knowledgeable. :-)
Dr. Cough always takes time out to answer all my questions. She's personable, never makes me feel awkward about subjects and is thorough in her explanations. I feel like a valued patient and not just a number.
Front staff was friendly and efficient; Dr. Cough's nurse was sweet and knowledgeable; and Dr. Cough was kind and professional just as I've come to know and expect!!
Dr. Cough is warm and easy to communicate. All staff are polite and pleasant.
Wait time average. Dr.Cough knowledgable, professional, pleasant personality
Doctor Cough addressed all of my concerns and questions. She was time-efficient and I felt comfortable with her!
Heidi Cough is my long-standing OB/GYN, her bedside manner is excellent, she is highly knowledgeable in her field, and provides thorough, efficient care.
Wait time for appointment reduced to minimum. The provider very kind. She communicated medical information well.
I really love Dr. Cough and the other nurses remembered me from last year.
I've been seeing Dr. Heidi Cough for about 3 years and I think Dr. Cough is the ultimate professional. I appreciate that she took time with me and answered several questions I had and addressed all my concerns. In this day and age of "hurry up and move on" with so many doctors, Dr. Cough was very informative and educational re. my health and well-being. I would highly recommend.
Dr. Cough and her assistant are wonderful in every way. They are timely, thorough and very thoughtful.
I really like Dr. Cough, she makes me feel comfortable and like we are friends
Everyone on the staff is professional, warm and friendly. It puts you at ease when you're in the office.
Office staff was very efficient and friendly. The wait time was not too bad.
When I got there and mentioned that I had an appointment, they quickly checked me in with the waiting room full of people and I only had to wait about 5-7 mins which was really nice.
Dr Cough was great as usual. They were running behind but that was very rare as usually I do not have to wait for more than 10 min. I appreciate the operational efficiency!
Dr. Cough answers all my questions in a way I can understand. She is thorough and personable. I feel very comfortable at visits, and I feel that she follows through with an appropriate plan when my concerns are brought up. She lets me know what to expect, and gives me options. I'm thankful to be in her care.
Dr. Cough is thorough during her appointment. She has an amazing manner and takes the time to talk with you.
I have been a patient of OCWMG for about 6 years. I have always been very pleased with the staff and service. They are very friendly and always make me feel welcome and comfortable. Also, appointments are taken on time which is a huge plus for me.
Dr. Cough is the best. She's so personable and truly cares about her patients' health.
The front desk gals are always so friendly and they get me checked in so quickly. Melissa, Dr Cough's nurse always remembers me (even though she only sees me once a year) and is always so efficient, friendly and professional. I adore Dr Cough. She is so caring, genuine and knowledgable.
I've been going to doctor Cough for years now and had my baby with her help . She's great, down to earth and always smiling . Once I had to be seen by another doctor from this group and she was just as great. Nurses are always friendly and smiling. Front desk it's just a little stressed at times and I had days when I didn't find them in a very good mood.
Upon my arrival and check-in, the front office notified I was there for my annual and depo and saw the pre-auth for my depo had not come through but everything was taken care of and handled without even a blink of an eye! This was probably one of the best visits at Laguna. Being the larger office, Laguna can get behind and take a long time to be seen and this visit was exceptional so thank you!
Visit was quick, Dr Cough and her assistant are the best! I look forward to seeing them each year!
The nurses and physicians are super nice. They take an experience that can make a patient feel anxious and they put us at ease. Thank you!
Dr Cough is so kind and knowledgeable. Her staff is warm and welcoming every visit.
Dr. Heidi Cough and all her staff were absolutely wonderful throughout my entire pregnancy. They were very knowledgeable and eased all my pregnancy concerns along the way. I highly recommend them to all my friends and family.
Doctor made me feel very comfortable not nervous about asking questions.
Had 3 appointments scheduled, Mammogram, Bone Density and Pap and all were prompt on time and got results very quickly.
Really friendly staff. My insurance changed and was no longer accepted but was able to be a cash patient to keep seeing my preferred doctor
The doctor made every attempt to ensure my questions were answered and took the time to explain things in detail.
The overall experience was very pleasant. They even accommodated my request of asking to hear the heart beat though I was just going in for a physical and blood work. Dr. Cough and her nurse are both incredibly kind and provided tips to help with nausea. They are never pushy, the office is clean, I was in and out in no time.
Dr Cough is very knowledgeable and comforting whenever I go in. She takes her time to explain her answers to any questions I ask.
Dr Cough and her assistant Melissa are always friendly and make you feel comfortable. I only had to wait a few minutes and they were both informative and made sure all my questions were answered.
I just love Heidi. She is a wonderful Doctor and explains everything in detail.
I learned something. I learned that until my period stops for approximately one year will I then be in menopause and then will need to be concerned about changes in bone density
Everyone in the office is friendly and helpful. Very professional. Dr. Cough is so kind and very knowledgeable. I always feel confident she listens and make the best decisions regarding my health.
Dr Cough is beyond amazing...she is attentive, caring and has treated me for HPV in a proactive manner. I would give her five starts and a ten out of ten rating!!
It was my first time meeting Dr. Cough, my doctor before was Dr. May and he recommended I see her after his retirement. She was very pleasant and easy to talk to
Melissa and Dr. Cough always make me feel welcome and comfortable and Dr. Cough always listens to my concerns and makes me feel heard and that's the number one thing I can ask for in a doctor.
I love Dr. Cough. She is patient, gentle, understanding, and very good. I am usually nervous and she always talks me through it. Her assistant Melissa is awesome! I love this office.
I was able to schedule my mom's annual exams & my 20 week pregnancy ultrasound the same day so it was very convenient. We feel very comfortable with Dr. Cough. She is always very cheerful, positive, and helps us by answering all pregnancy questions.
Dr. Cough is so personable. She really listens to how I want to birth the baby. My last 2 births with with a midwife in a Midwife clinic (which I loved), but this is a surrogacy, so I have to deliver in a hospital with an OB. She's been really supportive of how I want to birth the baby naturally. I had a lot of anxiety about delivering in a hospital, and her approach and attitude have really helped to ameliorate those fears. I'm grateful for her.
Dr. Cough is very kind. She took her time explaining everything to me until I felt confident that all my questions had been answered.
Dr. Cough is genuinely concerned about her patients and the level of care they receive. She is a great doctor and has been a great partner in my care.
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