Dr. Cough is the best. She's so personable and truly cares about her patients' health.
The front desk gals are always so friendly and they get me checked in so quickly. Melissa, Dr Cough's nurse always remembers me (even though she only sees me once a year) and is always so efficient, friendly and professional. I adore Dr Cough. She is so caring, genuine and knowledgable.
I've been going to doctor Cough for years now and had my baby with her help . She's great, down to earth and always smiling . Once I had to be seen by another doctor from this group and she was just as great. Nurses are always friendly and smiling. Front desk it's just a little stressed at times and I had days when I didn't find them in a very good mood.
Upon my arrival and check-in, the front office notified I was there for my annual and depo and saw the pre-auth for my depo had not come through but everything was taken care of and handled without even a blink of an eye! This was probably one of the best visits at Laguna. Being the larger office, Laguna can get behind and take a long time to be seen and this visit was exceptional so thank you!
Visit was quick, Dr Cough and her assistant are the best! I look forward to seeing them each year!
The nurses and physicians are super nice. They take an experience that can make a patient feel anxious and they put us at ease. Thank you!
Dr Cough is so kind and knowledgeable. Her staff is warm and welcoming every visit.
Dr. Heidi Cough and all her staff were absolutely wonderful throughout my entire pregnancy. They were very knowledgeable and eased all my pregnancy concerns along the way. I highly recommend them to all my friends and family.
Doctor made me feel very comfortable not nervous about asking questions.
Had 3 appointments scheduled, Mammogram, Bone Density and Pap and all were prompt on time and got results very quickly.
Really friendly staff. My insurance changed and was no longer accepted but was able to be a cash patient to keep seeing my preferred doctor
The doctor made every attempt to ensure my questions were answered and took the time to explain things in detail.
The overall experience was very pleasant. They even accommodated my request of asking to hear the heart beat though I was just going in for a physical and blood work. Dr. Cough and her nurse are both incredibly kind and provided tips to help with nausea. They are never pushy, the office is clean, I was in and out in no time.
Dr Cough is very knowledgeable and comforting whenever I go in. She takes her time to explain her answers to any questions I ask.
Dr Cough and her assistant Melissa are always friendly and make you feel comfortable. I only had to wait a few minutes and they were both informative and made sure all my questions were answered.
