I have been coming to this office for years. Great service. I had bone density. I was roomed quickly.
Ultrasound tech was amazing. Really felt safe through the whole visit. All staff was incredible
The mammogram tech, the ultrasound tech, The radiologist and Carmen in scheduling of biopsy were all very nice and professional.
The technician was amazing. She put me at ease and was so kind and friendly.
Dr. Lee and staff were welcoming and they took care of all my needs in a kind, friendly and professional manner.
Wait time was less than 5 minutes. Everyone was polite and positive. Tech was efficient and kind.
Was not checked in when I came. Sat for more than an hour before being called in.
Technician very welcoming, answered all my questions in a clear and friendly manner.
Reasonable wait time, technician and person who brought me back were very pleasant.
The tech was efficient and knew exactly what she was doing. Absolutely no pain, a walk in the park.
Bo was very kind. She always helped me to make appointments and to communicate with Dr. Linda well.
This team identified a suspicious spot on the mammogram, which ended up being a 5-6MM cancer tumor. Incredible work!
The service was fast and streamline. The technician was really nice and as gentle as she could be.
The person taking the mammo images was not personably, she so direct, uncaring & cool as ice. I will be returning to my previous location.
Happy with the staff and the experience once no longer waiting. Too many people in the waiting room, I had to leave and stay out. During these times of COVID, I don't see my family, I certainly don't want to wait in a room with a bunch of strangers even with masks.
Ambiance of the waiting room was good. Staff was pleasant. They took me right away and the technician was very nice.
I had some catching up to do on exam, imaging, bloodwork etc. and OCWMG was able to fit me in and I appreciate that.
When I got there I was greeted right away and helped. Filled out what they asked. Waited for a few minutes and they took me back to the room where to change. Changed and only waited a few minutes then they took me in the room did my mammogram and I was on my way. It was so fast and easy that I was done in 15 minutes. I've never had an appointment be so quick and the customer was so amazing. Everyone was professional and polite. Wonderful experience especially being my first time having a mammogram.
My appointments are always on time and efficient. Friendly, knowledgeable staff.
The technician was very courteous and friendly. That took away my nervousness about my first ultrasound.
I am 63 years old and have walked out on the only 2 mammograms I have attempted, due to pain. The technician (wish I could remember her name) was very kind and sweet and worked with me through successfully completing the scan. I am proud to say I completed my first mammogram only because of her sensitivity and skill.
I arrived 1hr to my scheduled appointment and I did not have to wait. I was called back to the imaging room right away.
From the check in, to the actual mammogram, the staff was incredibly friendly and accommodating.
The US tech was wonderful, friendly, professional, caring--can not say enough about her and my experience.
The front office staff was friendly and the technician was extremely professional. She made me feel very comfortable during an appointment that most women don't enjoy.
Short wait time. My Technician was very professional, which I like, and made it easier for me. It's always stressful for me when I have vaginal exams of any kind.
Check in was easy, and I didn't have to wait long at all for my appointment. Also, once I was called back, I didn't have to wait either. The tech that did the mammogram was extremely polite, courteous and professional, not to mention sweet.
Got not-quite experienced technician at first before more experienced technician jumped in and helped her. Took a lot more time to examine then it is supposed to be.
Called for an appointment that was the next day at an appropriate time. Staff was friendly, area was clean.
I have not received my results from my mammogram and have tried to fill out the send a message to the provider and it won't send even though I have selected the appropriate box of who you send the email/message to. Could you please forward any results from the appointment.
Wait was not long. COVID protocols well observed. Technician was friendly and professional. Results were reasonably quick. Robe was comfortable and fit. (I'm large and they aren't always sized for people like me).
The whole experience was a safe environment. My appointment was on time, very little waiting involved. Everyone was very pleasant.
Wonderful customer service by person who checked me in. The person who did the mammogram was very professional and got the imaging done in a timely manner.
Technician was reassuring, friendly and very gentle. Announced each step before she performed it which put me at ease.
I had an early appointment so there was very little wait time - everyone was friendly. It was easy.
The ultrasound technician was very professional and tried to make the experience as comfortable as possible for me. I also had a bone density test and I would say the same for her. My wait for both tests was minimal, and the front office staff was warm and welcoming.
Tech was not very kind, Or gentle and did not explain anything that was happening or when results would be in. I actually felt uncomfortable about my body and breast during the scan. Seemed like Not a very thorough process. Email notification to obtain results via a website seems so impersonal and lacking of any dr / patient relationship. Overall not a pleasant experience for something so important
I was taken on time for my test and the tech was completely professional. The facility was immaculate and all the office staff was professional.
The technician wasn't as good as my last visit in 2018 Maybe due to Covid - 19 I felt she rushed through the visit and didn't explain the bone density loss Having osteoporosis in spine and hips No explanation like the last visit And the triage nurse when she called me about the visit, days later was very vague to as how the test went. I felt very disappointed, coldness and rushing through the call. My concerns and questions weren't answered by her so another triage nurse called me back later. She was more patient and listened better than the first triage nurse I have to follow up with Dr Nurtus-Walsh and do a bloodwork now and hopefully it'll be a better experience
The technician was lovely and patient. Explained the process and quelled nerves.
The technician was kind and very efficient, taken that she does this all day long and on dozens of women.
Staff was wonderful, patient and understanding. I was extremely anxious about the visit and the staff were so kind and gentle with me.
Taken on time, person doing testing was pleasant, helpful, courteous, professional. I was in and out in a timely manner.
Although it started out rough bc the appointment was ultimately scheduled at a different location they were able to fit me in first thing on Saturday and I couldn't be happier with the manager of the facility. She was FANTASTIC! I can't say enough about her and turning this experience around for me.
The technician was very friendly, and I appreciated her explanation of the test.
Technician was wonderful. Explained what she was doing...very kind and made things feel easier.
Everyone was very nice, that was not the problem. The air condition was not working and everyone was very hot. I do not do well in the heat even under normal circumstances, but the stress of getting a mammogram was too much. Also the environment is so tired and warn out. I can see at one time or another that there was an effort to make the area where women waited more pleasant but it is not any longer.
[Highly satisfied with] Helpfulness of staff, ease of environment, knowledgeability of the physicians.
As always the front desk staff as well as the technician were pleasant, kind and professional.
Staff were excellent, well prepared, professional and got me in and out quickly.
Lisa is amazing. I have had several ultrasound appointments, and I continue to make them with Lisa. She is so informative, and makes the imaging process comfortable.
I was highly satisfied with my experience at the Laguna Hills office. The staff was very friendly and helpful. My appointment was on-time very little time in the waiting room and the mammogram process was quick and painless.
I arrived early as requested. I complete the form (I did one online but needed to complete info) I was seen just before my schedule time.
Everything went well and I was able to make my appointment for my well woman exam.
Tech was extremely professional & pleasant. Gentle during imagine. I had no discomfort.
Greeted by Staff immediately. My entire visit probably took 5 minutes, super efficient.
Everyone was friendly, and the person who did my scan was very very nice and professional and helpful.
The ultrasound technician was very thorough in explaining what she was doing and why she was doing it.
The x-ray technician the first time was thoughtful and considerate. She explained things very well and should empathy and compassion. The second time I came back for a biopsy, Carmen was excellent. She described the procedure to me, what to expect, comforted me, and was reassuring. She never left my side. Dr. Levine was also outstanding with his bedside manner and outstanding surgical skills. I was in good hands.
Staff was very welcoming, made me feel comfortable and efficient! I was in and out quickly.
Very friendly staff and easy to check in. I was able to get to both of my appointments on time and had very minimal wait time.
Reception staff was friendly and efficient. Office was clean and COVID-19 guidelines were followed.
I didn't have to stay too long in the waiting room and the technician was very efficient.
The staff is always friendly and efficient. The technician was very professional and knows what she's doing, making the appointment quick and smooth.
During my last visit I had my first ultrasound and prenatal appointment. I was comfortable the whole time and all of my questions were answered. I feel well prepared for my next appointment in four weeks.
Appointment went very smoothly. Was seen ahead of schedule. Staff was very nice and kind.
Dr. Winters shows not only professionalism but takes time to make me and my husband comfortable with my future surgery in taking his time.
Helped me get diagnosed with no abnormal tissue. I was so scared and they all made me so well taken care of.
Office was very clean and organized. The technician was very friendly and explained the procedure. She mentioned when we were done that everything looked fine, but the gynecologist would make the final evaluation. I received the final result in a timely manner.
I felt safe in the office (social distancing, hand sanitizer, masks) and the visit was very efficient.
I had the 1st appointment of the morning because of my work schedule. They were RIGHT on time and just lovely, lovely ladies.
Limited contact with people, felt like they had safety factors in place for COVID. Was very quick, in and out in probably 20 minutes.
Didn't have to wait long and the lady that did my imaging was very gentle and made me as comfortable as possible.
Prior to the procedure the technician noticed that it was only 1 year since my last test. Medicare only pays for the test every two years and there was no other medical reason given to test me more frequently. She gave me the option to have the test anyway as my doctor was not available to contact at that time. I opted to wait and have my doctor inform me if the test was really needed at one year. I REALLY appreciated he technician's attention to detail and giving me the opportunity to decide if I wanted to have the test or confirm with my doctor if it is necessary at this time. She saved me from a potentially unnecessary expense.
I was very impressed how professional, caring, and empathetic the nurses and doctors were. The facility was very clean which made me feel comfortable.
Helpful, caring, patient, friendly, polite technicians. Procedures were done promptly.
I didn't find the front desk personnel to be very friendly or helpful. After changing back into my clothes and leaving the dressing room one of the staff was waiting nearby with a spray bottle and towel. It was clear she has been waiting for me to leave to clean and I found it to be in bad taste to wait right outside the dressing area. It made me feel like I was on an assembly line. When I left no one told me when to expect my results or followed up with me. It has been a week since my mammogram and I still haven't seen the results in my portal. I had to call the office to inquire about when to expect my results. During the mammogram one of my x rays had to be redone because the technician accidentally misestimated the position of my robe (which she arranged) and it showed in the x ray. I don't appreciate being exposed to more radiation due to an unnecessary mistake. I am happy with my gynecology at orange coast women's medical group but I would not return for my yearly mammogram after this experience.
I was called in quickly. I was in and out of my appointment in 15 minutes. The imaging tech was also polite and friendly.
Quick and efficient. Appointment was immediately following my bone density imaging. There was zero wait.
The location was safe with corona virus precautions. The front desk and the technicians were very polite and competent. Everything was on time.
The technician was very professional & friendly! Explained everything in detail.
Iku was great. She made me feel comfortable and welcomed. She answered all my questions and eased my anxiety.
All of the women were incredibly nice and informative. I learned a lot during my ultrasound.
The technician was excellent. She made the process of the Mamo as pleasant as possible. She was very quick about the procedure as well.
The ultrasound tech made several negative comments about my baby during the scan. She then come to the office of my doctor appointment to follow up on her "concerns" when my doctor did not feel that was necessary. She worried me for no reason.
The front desk was friendly and attentive during check in. The technician/nurse that performed the mammogram was very professional and efficient.
I was dissatisfied during the visit due to the fact that the employee at the sign in desk kept removing her mask and discussing with the medical assistant behind the desk their weekend plans to travel to a large gathering during the weekend During this period of time, she had my license and medical card in her hands. ! Directly breathing on the items! Very unsafe and unprofessional. The technician who preformed the mammogram was very professional. During my exit from the exam there were at least 6 people in line waiting to checkin, standing in front of the exit door. No chance for social distancing. Some people with masks not coving there noses I would not go there again
Uncrowded room with good distancing. Very little wait time and work was done courteously, professionally and quickly.
The technician was very professional, compassionate, kind and friendly. Put me at ease by explaining what she was doing and what would come next.
Professional Staff. Short wait period. Friendly, courteous. Knowledgeable technician, courteous.
Tech was very knowledgeable and explained procedure well. She made me feel comfortable and showed me she cares.
[Highly satisfied?] Yes ~ Brief and to the point. Pleasant staff. No complaints.
There were a number of concerns I had as it related to Covid 19. First, when checking into the lobby, I was told that I could not wear latex gloves. At other [practice] locations this has not been a problem. Second, the door leading into the suite was not propped open. There were no placards on chairs to ensure social distancing. Last, and perhaps most concerning...after I changed into my robe and was waiting in the changing room, I glanced across the hallway to another room where 2 employees were sitting and talking. One of the employees was the person who conducted my mammogram. She was wearing her mask during the conversation with the other employee. The other employee had her mask pulled down around her chin. I waited to see if she was drinking or eating something, but she was not. I kept staring hoping they'd make eye contact and see the concern on my face, but they did not. The employees were not social distancing and were sitting right next to one another. For a medical facility, it seems that employees should follow the rules during these unprecedented times to ensure the safety of staff and PATIENTS. I was not going to say anything but since you sent this survey, I wanted to bring this to your attention. It was a true disappointment and only added to the anxiety I was feeling. Thank you.
I was able to pre-register in advance, online. I arrived 25 minutes early in case there was more paper-work. The spacious waiting room only had one or two other people, who were called right away. They called me in within 5 minutes. I was finished almost before the actual time of my appointment. It was all so smooth and efficient and I felt very safe.
On time, considerate technician, quick results, rapid response from Dr. O'Toole.
I did not have to wait long to be taken back for the mammogram. As soon as I finished the survey on the tablet there was someone there asking me to go back for the mammogram. Once taken back, I only had to undress and the rep performing the mammogram was there to take me across the hall. She performed the mammogram in a very timely manner.
Considering these stressful times with the COVID-19, I felt the measures to keep everyone safe as could be were taken seriously. The office staff is knowledgeable and friendly.
I had both a mammogram and bone density test. The techs were both very nice and right on time!
Visit was done fast and took little time....very little time waiting. Results sent promptly.
The doctor/tech was extremely kind, she answered my questions and we had a fun causal conversation that made me feel comfortable.
The technician was very professional and nice. She made getting my mammogram a good experience.
Front desk was efficient and friendly. Mammogram and bone density technicians were also good at putting me at ease and explaining what they were doing.
Always pleased with service, Front desk was friendly and displayed cheerfulness. For over 21 years I have been a patient of Dr. Koperek, and always receive the best of care.
Technician was great. Had to wait 15 minutes. But, hey - I've got nothing else to do these days.
The Nurse Practitioner and Ultrasound Tech we're both sweet, personable, helpful and answered all of my questions.
They brought me back right away so there were not too many people in the waiting room.
Although the check in took about ten minutes to wait and the waiting room time was about ten minutes, the procedure was quick.
I was disappointed because there was such an effort on your part to have me check in online. Yet when I arrived I still had to use that board/key pad to answer questions I could have already taken care of when I checked in online & at home. It seems that could be much better streamlined so that your patients don't have to rush through a monotonous process in your office and touch items that don't need to be touched.
This was my first mammogram so naturally I was somewhat nervous. The technician was very kind and walked me through each step. She quickly put my mind at ease.
Hardly any waiting time between dressing area and the time called in for mammogram. Technician was very efficient and gentle.
At entrance I had to take my gloves off. I was uncomfortable throughout my appointment and felt unprotected.
Wait time was longer than in the past- especially since check-in was previously performed.
Absolutely love the new Foothill office. It's beautiful, clean and super conveniently located! The ultrasound tech was extremely patient and knowledgeable and able to get to the bottom of some previously unknown aspects of my ultrasound by taking the time to ask questions about my medical history with fertility. I left feeling reassured and confident in her skill.
The office team was very professional, friendly and provided extra measures related to reducing COVID-19 risk while in the office.
Wait time was minimal and then went straight over to appointment with Dr. Winter and they took me early!
Technician was on time, I felt very comfortable the way the office was organized for the virus.
I appreciate that the results were given as soon as they were available (I received mine on Saturday). I appreciate the communication and transparency about the office's social distancing guidelines.
I was brought in on time the changing rooms were clean and the technologist was nice.
The girl Melanie doing my ultrasound was very kind and I really liked her. Super sweet.
Everyone was nice, explained everything, and tech was comforting (especially when cramping occurred)
Everyone was very friendly, professional, and informed. The whole process (I had both a follow-up mammogram and an ultrasound) was very efficient. Very respectful of my time!
Office staff was very friendly, professional and I was in/out in about 20 minutes. Thanks
Technician was very professional and it was my first mammogram without implants. Pretty much pain-free.
Pleasant environment, skilled and kind sonographer, and it was extremely convenient having the ultrasound done at the same office as my OB visit.
They observed social distancing at check in. Staff very courteous. Tech Emily was very nice and professional.
They are always nice. Having my breasts smashed isn't pleasant no matter who's doing it but the ladies are kind.
Didn't wait too long for my appointment in the waiting room. It was quick and to the point. Everyone was polite and friendly.
Quick and easy I was in and out in under 30 minutes. Everyone so nice. Thank you..
The ultrasound and follow up visit was scheduled in a speedy manner and the person that did the ultrasound was very informative as she was doing the procedure.
The tech was cold and not kind. The way she positioned me and held my leg tightly under her arm was uncomfortable and annoying. She seemed to be in a rush and answered one question I had with a sarcastic and rude answer. I have had three other exact ultrasounds to this one and this was by far the worst. I'm just thankful that there wasn't any bad news during the ultrasound as I would not want her to be the one to deliver it.
I knew what to expect...nothing changed (procedure wise) from prior years. The exam does not take long...can expect to be in and out within 15 minutes at the most!
The woman doing my ultrasound explained everything to me in detail and took her time to check everything.
Appt on time. Pleasant and friendly greeting. Clean room to change and wait. Everyone was professional and friendly. Felt taken care of.
The employees and facilities are wonderful. However, I was not notified that I needed to have a full bladder prior to the ultrasound. This seemed to be pertinent information.
Pleasant front staff. Friendly and professional technician. Made the experience not as stressful as I had anticipated.
Very professional and I appreciate how efficient everything was, in and out quickly.
It was so fast and easy like always, waited about 2 minutes and was called back undressed and they were all ready for me. She took the images and all done very efficiently total time 25 minutes.
I was in extreme pain, due to N.P. Carolyn Patchett using a speculum that was too large. It felt as if the speculum was serrated, cutting into my uterus for approx. 5 minutes. After I asked her to remove the device 3 times, she finally removed the speculum. She then inserted another device. I asked her what device she inserted then second time, as it was no longer cutting me inside. Carolyn Patchett inserted a smaller speculum. I also mentioned to my OBGYN that I would like a pediatric speculum used vaginally going forward.
Technician, phlebotomist, and office personnel were all professional, caring and friendly.
The "wait" time was too long. My appointment was at 4:20. I arrived on time & waited in my car until I received a text (at 4:20) to go up to the office where I filled out requisite questionnaire. After waiting approximately 10 minutes in the waiting room, I asked how much longer. I was told there were 3 people in the back area already & one person ahead of me still in the waiting room. Conservatively, at 5 min. per patient (not including sanitizing/cleaning) I was looking at 20+ MORE minutes sitting in a waiting room (with a mask on) with 3 OCWMG staff & 1 person in the waiting room. I have diligently avoided this type of situation for the past 2 months and exactly what I didn't want to happen was happening. I went to front desk & said I was going back to my car & to text me when they truly were ready to see me. They suggested I wait on the outside patio which was fine with me as long as it was not inside the waiting room. This was unexceptional to me in the "covid" times.
Technician was very nice, friendly, and gentle. Seeing the images on the screen was helpful. Super fast results, too!
I "preregistered" the night before online but then when I got there, I was asked to take the tablet and fill out ADDITIONAL questions. This was extremely frustrating for me because the last thing I wanted to do was touch a tablet that everyone else touches when I clearly was available to do that the night before with the several other questions I was asked to answer. I just don't understand why they couldn't all be done at home in one questionnaire. Also, I had to wait 30 minutes in the waiting room and did not feel that any of these practices were of good practice during this pandemic. I will be avoiding this office for quite a while now!
The ultrasound technician explained the procedure well and was gentle during my entire vaginal ultrasound. My gynecologist, Dr. Kong, was able to share the results with me immediately and was also able to answer my questions and ease my worries about by upcoming surgery.
Clean, fast service with no waiting! The technician was very compassionate and nice with her directions of what to do. The staff in the front helped complete the Check-in so I didn't have to touch the iPad. Results came quickly by email on the secure website. Overall, a 5 star experience that I plan to continue to do.
Very efficient, professional and pleasant. Took me right on time and I was done in about 20 minutes.
Everything was explained to me as it happened in real time. This was my first time having taken a mammogram and getting called back so I was very scared. They were WONDERFUL.
Although it is an uncomfortable exam, the woman helped put my mind at ease. Especially the wonderful lady that drew my blood. Never have I ever had someone so skillful.
My technician was friendly and easy to talk to. She answered all my question and made me feel comfortable through out the exam.
The office staff were all very friendly, the radiologist was clear on what would be done, took the images and I was on my way! Whole experience was perhaps 30 minutes including brief wait before my appointment.
Good social distancing and sanitization while checking in/waiting. I only wish I could fill out ALL forms on-line before I arrived (I still had to fill one out in person, even though I had filled out another form on-line before my arrival). Very nice technician. Fast! Results were posted within 48 hours. Great experience. Thank you!
Technician was informative and kind. Dr. Mendelsohn called me the very next day personally to let me know the results. She was thorough, informative, and Very compassionate. She called immediately with the results so I would not worry and assume the worse. I'm very thankful for her compassion and knowledge.
So efficient and professional and kind. No wait, answered all my questions etc
The ultrasound technician, Lisa, was wonderful! Her clinical skillset, her rapport with me and her knowledge base.
My ultrasound technician was great! She was so friendly and took a lot of time to be thorough and explain everything during the ultrasound. All office staff was friendly, the wait time was reasonable, and I felt that time was taken to provide proper care. Thank you OCWMG!
The tech was friendly, very pleasant and gentle. People have told me that the ultrasound is very uncomfortable to go through. I felt no pain and no pressure to speak of. I was completely comfortable throughout the exam.
Was not happy to find that I had to enter information on an iPad when I arrived that was handled by no less than three people behind the desk before it was handed to me. When I let them know I had already completed the information electronically, as per email instructions, I was told this is for different information. Waiting room chairs are not spaced in anyway and even though there were only a few patients, one sat directly next to me and removed her mask. Staff did not instruct her to replace her mask. I relocated to another area.
Ultrasound technician was very friendly and my exam room was calm, quiet, clean. I was in and out fast! Great experience.
I actually had 2 procedures that day, bone density/mammogram. My appointment was in the morning & I was taken back immediately after the normal check in process. Both procedures were done in the same office so I didn't have to leave. The tech, Jerilyn, was great & also concerned about my comfort in the procedures. She explained what she was going to do prior to the procedure. Total time in the office for both appointments was about 45 minutes. No waiting involved. Our lives are busy these days so it's really nice to come to one office and have everything done at the same time. Thank you OCW for the awesome customer service & the convenience of having all your appointments done in one day.
It was my first doctor appointment since Covid19. I was very concerned about my health's safety going to the doctor's office so I called ahead to inquire how they were handling this situation. I was pleased to hear they were not taking just anyone at that time. When I went in the patients that were in the reception area had enough room to do adequate social distancing, people were wearing masks, and they also had plenty of hand sanitizer since I was not able to wear my gloves inside the building.
Very professional staff. I also had a mammogram the same day. Also very kind and caring staff.
The appointment was on time. Technicians were professional and friendly and the patient areas were comfortable.
The technician was very welcoming and friendly, and took the time to explain what she was doing.
The radiologist was a little rude responding to my questions, she made remarks about my age / post menopausal when I am not even there I didn't appreciate her demeanor and attitude.
I had an EKG. The tech was friendly, made me laugh, made me feel comfortable and was quick but I didn't feel rushed. I don't remember her name, but she was outstanding!
I felt very comfortable and welcome, this was my first appointment at this practice.
It was quick, the staff made me feel at ease and relaxed and I didn't have any discomfort.
I get anxious every time I go to my checkup, so for me it is important how they approached & handle the patient graciously.
Expedited check in, fast process and staff very pleasant. Safety measures in place.
The technician was extremely helpful by walking me through the process and I was in and out rather quickly.
Extremely well organized and prepared to avoid COVID19 spread. The person who executed the mammogram was friendly and careful.
The ultrasound tech and her assistants were very comforting and explained the procedure step by step and they were super caring and talked with good attitude.
I was called back to my appointment on time. The tech was kind, friendly and helpful. The doctor and she were respectful to each other and she made me feel comfortable. The doctor called me that same day to review the appointment.
The ultrasound technician was very friendly and patient. She explained what she was doing.
Nice office. Appointment started on time. The girl that did my ultrasound was personal, knowledgeable and professional.
My technician was wonderful. She was professional and personable and made the experience as pleasant as possible.
Dr. Winter has been my doctor for over 20 years. I feel comfortable with him and trust him! He's also a very nice man.
[Highly satisfied with] efficiency of staff and quick turn around time, especially during this time due to COVID-19.
Kind, courteous attitude of staff, from the reception desk to the technician.
I was taken back on time and the exam was done quickly and efficiently and I was on my way.
Was in and out before my scheduled appointment. Staff were cognizant of everything going on.
Always on time, no delay or waiting time waste. X-Ray technician was courteous and very gentle.
Signed in at 2:45 pm for a 3pm appt felt bad I was there 5 minutes later than requested though at 3:08pm got up and asked if they were running late and if so please let me know. At 3:20 a pt walks in for a 3:30 and is taken back at 3:25. I stand up as I sat and watched many people come in and be called and asked why a person with a 3:30 appt is being called. It is now 3:30 and was told she had a doc visit my point to your staff was I had a 3 pm appt that would take 10 minutes and was not called til 3:30 no matter what the other patient had she showed up at 3:20.
Everyone was extremely friendly and helpful especially during this Covid-19 pandemic. I appreciate that staff are still working and risking their own health to keep the rest of us healthy!
Great care.Technician was very friendly and made me feel comfortable. Facility was very nice
The staff was professional and made me feel comfortable. Technician was great and made me feel comfortable. I am still waiting for results!
Facility is immaculate, dressing room and treatment room were lovely and inviting. However, the most impressive part of my experience was the office staff. The front desk staff greeted me, signed me in, updated my EHR, and then I was taken to the changing room. Once I was changed into my very nice, white, soft robe the amazing technician who would conduct my exam came for me. She was fabulous, professional, efficient and obviously highly skilled. I could not tell you one thing that could have been done to enhance my patient experience. It is difficult to improve on perfection! Great job...you are a Best in Class practice!
The receptionist was friendly and welcoming, I wasn't kept waiting, the person who took the images was professional and friendly, all went smoothly.
I was very disappointed with the ultrasonographer and the entire experience. The ultrasonographer barely spoke to me, my husband or the baby. Only interacted with us because she has to. Couldn't or wouldn't even smile and didn't bother to explain anatomy or what she was looking at.
The technician (I may not be spelling her name right) Eco was very informative about what she was going to do and from time to time asked if I was doing okay. Very kind, very friendly.
Lisa the Sonographer was AMAZING! She was very thorough and explained what she was doing at all times. She made me feel comfortable and even showed me the previous exam to compare results from last year vs this year.
Did not have to wait long for exam. Technician was professional and personable.
It's been 10 days since my mammogram and I haven't heard back. The front desk staff was great as was the woman who did my imaging. I'm disappointed in the time it takes to get the results.
The technician was very respectful and comforting. I appreciated her professional and kind demeanor. [The] doctor was amazingly [and] wonderful too!
It was quick. Everyone was so pleasant and [I] loved the beautiful new offices.
[Highly satisfied because of] efficiency, knowledgeable and kindness towards me.
My Ultrasound technician (I believe her name was Lisa but I can't remember) and Dr. Patel were so wonderful and kind. I went in for an IUD removal but unfortunately they were unable to remove it. I was upset that the procedure did not work as planned but was very happy with with the care I received throughout the process. It was extremely painful and I was so scared but Lisa held my hand the entire time while she was managing the ultrasound machine. She was so kind and encouraging while keeping me calm. Dr. Patel was as gentle as possible and very informative. Both women were rockstars and truly care about the well-being of their patients.
Technicians are professional and friendly and try to make me less nervous by being kind and funny.
Ultrasound tech pleasant, sympathetic and competent. Dr. Patel was friendly, and explained everything to my satisfaction.
The staff was kind, personable and reassuring. I didn't feel like just another patient and they were going through the motions.
On time appointment, friendly staff, caring technician. All in all a pleasant experience. Also went to my doctor for annual well visit/pap immediately after mammogram. All good!
Ultrasound tech was very caring and pleasant. Made me comfortable and at ease .
Both techs were very professional and concerned about my comfort throughout the procedure.
Everyone was very polite and efficient. Short wait time as well for everything.
Staff was very polite, office is run efficiently and it seems that the office is very considerate of the patient's time.
My appointment time was honored promptly and efficiently. The office and procedure rooms are clean, well appointed and pleasant. Staff is professional and efficient.
The wait time was short and I was called back a few minutes before my appointment. The nurses were were very friendly and professional.
I was sure about my test results and was able to clear up my confusion after talking it through with Dr Johnson.
Technician was rude and yelled at me while giving me instructions during the mammogram. She was not compassionate and did not understand how difficult it was for me to follow her instructions. I felt pain in my neck and shoulder after the procedure.
Very quick & easy... from checking in to the imaging... in and out in less than 20 minutes. The staff is very friendly.
I was a bit nervous and the lady who did my mammogram was very informative and very sweet.
The technician was very nice and thorough. She explained everything that we saw on the monitor and what she was taking images of, so I knew what was going on and I felt that I learned alot.
The technician had excellent bed side manner and answered all my concerns! Staff very friendly and efficient.
On time (actually a little early!). The technician explained the procedure thoroughly before she began. Quick and easy.
Technician was kind, listened to my concern about a cardiac Reveal Linq monitor that I have implanted. Was informative about procedure and need for 2 extra views.
I was a few minutes late ( which I hate) and called. They were very nice about it. I only had to wait less than 5 minutes so I feel that is prompt
I have been going to OCWMG for over 20 years and they are caring, thoughtful and have the process down so that wait time, etc. is minimized.
Courteous and efficient check in. Clean facility. I was seen quickly. The staff was friendly and professional. The whole process was less than 30 minutes.
Front desk ladies are always personable. Comfortable waiting area. Tech who performed the ultrasound was efficient and professional.
Appointment was on time. The whole process went quickly and smoothly with pleasant staff.
Very professional ultrasound technician. Clean, comfortable room where ultrasound was performed.
I really like the person who did the mammography, she was very friendly and quick. I had to wait a little, but I didn't mind and she apologized for the delay. The Admission people were very friendly, too...thank you
Had bone density on the 10th, it's the 21st...still no results? Called yesterday, was assured teat would be reviewed by a Dr. the uploaded on the portal ...... still waiting?
The appointment was right on time, I was handled with care, and the staff was informative.
Short weight time. Very pleasant staff. Respectfully and courteously treated. Knowledgeable staff. Clean and well- decorated office and rooms
Sure Theresa checked small pea sized mass I had felt and breast was burning. Confirmed and approved for ultrasound @ Mission Hospital. Great job. Very thorough.
Very good experience. No long waiting, everyone was very kind and professional.
Yes, my technician was awesome and got me in earlier than my scheduled appointment.
Friendly technician and did not have to wait more than 5 minutes past my appointment time!
Technician did her job but was not particularly friendly-felt like I was an item on her to do list.
I was greeted pleasantly, given clear information/direction, was called in promptly. Technician was pleasant, quick, and mammogram itself was as easy as a mammogram can be.
Courteous staff. Not needing to wait to long for each portion of the appointment.
The imaging center is run so efficiently and well- everyone is kind and friendly and it runs like clockwork! Impressive!
Technician explained all steps of the procedure and was concerned about my comfort.
I had almost no wait time. The lady who did the mammogram was very friendly and professional and made the procedure go over fast.
The visit was made as pleasant an experience as a mammogram could possibly be. I thought my technician was very conscientious about taking good images.
The tech was fine, it was not an exciting appointment for pregnancy so overall it was stressful, but not because of anything the tech did.
I felt that the doctor was in a hurry and did not take the time to make a thorough exam. The pelvic exam lasted for a few seconds and it was a bit painful. Although the pelvic/ultrasound was prescribed, it had been 10 months since my last ultrasound (have ovarian cysts and fibroids) and it seemed that the focus during the ultrasound exam was to find these specific cysts and fibroids and not to screen/identify any potential new growths etc. After the tests showed again the presence of cysts (slightly larger than last time) I was not informed about a future plan of action (if there would be another follow up on the cysts etc.) and would have to pay for another site visit just to discuss that.
I didn't have to wait long. The technicians were understanding and informative on my procedure.
Was told I would see the doctor right after and did not, also wasn't given instructions that I needed for the ultrasound and was told when I got there that I did not adequately prepare.
I called back quickly and asked to change. I barely waited a minute or two before I was called by the technician. She was friendly and efficient. The changing area was comfortable and the robes were nice.
The technician was professional and readily moved from one scan to another without wasting time.
More disappointed than dissatisfied. The technician gave me my choice of whether to keep my shoes on or not when she was going to measure my height. My shoes had 1 inch soles so this would have skewed the results. She then put the measurement stick incorrectly on my head and then told me I was an inch shorter than what I am. When you have osteopenia, you really don't want to be told you've shrunk an inch. I asked her to remeasure as I knew she had done it incorrectly, so she did. At this point, I had very little confidence in her abilities going forward.
I had blood work, mammogram and bone density all in 1 hour and same office! Excellent! Super fast results!
I only had to wait 5 minutes before going in for mammogram. I was in and out of there in no time! Very efficient!
From the front desk all employees show a very good professionalism and good knowledge of what they're doing!!!
My ultrasound tech, Melody, was so amazing! She was so patient and explained everything she was looking at and seeing and was overall just a super nice person.
The tech made me feel very comfortable and explained everything all through the procedure
Staff was efficient and friendly; technician was informative and seemed skilled; wait time was short.
The specialist I saw was kind and gentle. The exam was not painful and she made it the most comfortable it could be. I was grateful for this.
The technician didn't give me any clear answers about what she saw. It was very quick and extremely impersonal. I asked her a couple questions like, did I ovulate? what does it look like? She didn't have any clear answers and didn't have the doctor follow up with me either. I came back again a week later and the same thing, except the latest time the technician told me she would have the doctor call me which cleared up some questions I had.
I wasn't given a more clear indication about my preparation for the procedure. I had to have the procedure redone for lack of clear images, as a result the solution used for the two procedures got my clothes wet. I had never experienced this in any procedure. Lastly, I was convinced that an internal procedure could be done quickly which was what I was wanting to avoid in the first place. I had an assistant take my blood pressure before I spoke to Dr. Lam and it showed an increase. I have always had low blood pressure. I am not writing this to blame anyone, but hope initial information can be presented more clearly by a phone call in preparation for the procedure.
The ultrasound tech was super nice and professional. I felt very comfortable during the whole procedure.
Very nice technician -- which has always been my experience here. Very little waiting time.
Ultrasound lady- (seems new) was not polite. Healthcare professionals/workers should understand the anxiety that any patient is feeling at any procedure no matter how minor or how simple it is. Smiles can help. No introduction of her name and how she will do the procedure. I told her I am uncomfortable because my bladder is full, just straight up and answered, "it is needed on your procedure" which is true but no reassurance.
The facility is clean and very comfortable. Adrienne was very nice and calming.
Both the technician and PA kept me informed of what was going to happen and kept me calm even when I was in pain and uncomfortable.
Friendly staff. Didn't have to wait long. I really appreciated Dr. O'Toole calling me as a follow-up. I've never had a Dr. call me directly.
I'm always a little nervous and the technicians could not have been nicer. First I had a bone density test then a mammogram. A few moments wait in between procedures. Excellent experience.
Jan was great! Explained each step of the process and then reviewed the US with me at the end.
The technician was not very personable. She wasn't very kind. I felt like I was a bother to her. Not a valuable parent or customer.
Staff were friendly and efficient, knowledgeable and helpful. Results were prompt.
Easy to make an appointment, short wait time to be taken to imaging room, friendly technician, fast results of test.
I did not have to wait very long. The technician was very friendly and knew what she was doing.
Appointment was on time. Both front office and medical staff were courteous and professional.
It was quick, the staff was so friendly and the technician was assuring and very professional
It was informative, no mystery. The ultrasound tech communicated what they were seeing as they went. Then I got a discussion with the doctor later.
Everybody that I had contact with from the front desk to the back room were very friendly and efficient.
I was taken care of promptly. My biggest pet peeve is when my time is not considered valuable. If I am on time I expect the doctor or technician seeing me to be on time as well.
Friendly greeting, my information was available to confirm not totally do again. I had no wait time. The technician was friendly and professional :)
High quality care, technician was very friendly and answered all my questions.
I love the professionalism and friendliness of every staff member and LOVE the fact that the office is run so efficiently. I was in and out, and with a smile~!
The technician was very pleasant and put me at ease. I really appreciated her caring nature and approach.
I didn't have to wait for my appointment. The technician was very nice and professional.
Tech was very professional, yet personable. She was on time and got through the mammogram quickly.
My phone lost power on my way to the Appt, so I didn't have directions! I was so late and flustered, and the front office and tech got me in and took care of me. I was SO grateful!
[Highly satisfied with] the speed & friendliness. It went so fast & everyone was kind.
Did not have to wait. Technician was good. She explained everything she was doing.
There was very little wait time for my appointment. The technician was knowledgeable and pleasant. The facility was clean! Also, the pink-wrapped Hershey kisses were a great touch!
My appt time was 4:00, they took me in promptly, I got undressed for imaging that took about 10 minutes then I was finished. Staff were very professional
I made three back to back to back appointments for bone density, mammogram and well woman exam, all within 1/2 of each other. All appointments went quickly and were all on time.
I was late for my appointment and the staff was very understanding. I very much appreciated the accommodation.
I had my 3D mammogram on a Friday, and got the results the following Tuesday. I thought that was pretty prompt.
Appointment was quick and easy. There was a very short wait and I appreciated the early appointment so I could get to work on time.
Wonderful communication with my technician, she had great energy and was very kind!
The doctor and the ultrasound technician were great, they explained everything as they were performing my ultrasound
I went back for mammogram right on time. I didn't have to wait at all once I was back there and ready for the test. The technician who helped me was so nice and quick with the whole process.
Everybody was super nice and professional. They help me with my nerves and to relax
The staff was very friendly and professional, everything was done in a timely fashion. Which was much appreciated!
The lady who did my ultrasound were very detail oriented. She be able to find out there was a Fibroid, which was never diagnosed from my previous ultrasound. I did ultrasounds at least 4 times since my miscarriage. Only she found out I have a fibroid. Really appreciate her professionalism. She deserves more than a 5-star rating.
It took a long time for me to get an appointment for something that was urgent.
Technician was very professional and seemed to know exactly what she was doing. Promptly gave the results to the MD so had immediate feedback.
Office well run and no long wait time. Technician was friendly and professional.
The technician was super warm and friendly. Careful with my bad shoulder and understanding.
I was in a little bit early and they took me right in. I was out of there before my original appointment time. Also the clinician was excellent.
Everyone was really nice, the doctor went into great detail on her findings. Explained everything really well, I will be back in 5 months without stressing.
Appt. was executed right on time. Office staff friendly. Technician very kind, friendly and did the exam quickly and efficiently.
Didn't have to wait long in waiting room. They were able to schedule blood work and ultrasound in the same appt.
For a visit that's usually very uncomfortable everything went very smoothly. I was seen pretty close to my appointment time with no long wait, and the technician who performed my mammogram was very pleasant and made things comfortable and not awkward.
I was a few minutes late and I was still able to be seen on time; the mammogram technician was efficient and friendly
The technician was very professional and nice and the whole test was done very promptly.
The technician explained everything clearly and was very attentive to any questions.
The ultrasound technician created a warm and relaxed environment where I felt comfortable asking questions. She answered all my questions in a way that made me feel she was competent and knowledgeable about her job.
From making the appointment to having the mammogram done, all went very smoothly and the staff was professional, friendly and efficient.
Check-in was easy, quick & front office staff were very friendly & helpful. The waiting time to be called back wasn't too long, although when I was brought back I waited longer in the back before the technician came to get me. The technician was so kind & pleasant that she made up for that little waiting period.
I arrived 20 minutes early and they took me in in 5 minutes. The staff was very nice. The gal doing the mammogram was gentle and explained everything. I was done before my appointment was even scheduled to begin. Very efficient. Results were back within 36 hours.
Both nurse and tech were very nice and easy to talk to. Made me feel comfortable. The beginning of the procedure was uncomfortable but I am assuming that was not their fault! :)
I arrived 5 minutes before my scheduled appointment and waited a couple of minutes for the secretary to ask for my insurance documents and ID. As I was sitting down, the technician called me back for my mammo; shown the locker and changed; just sat down again and was called to have the test completed. I was in and out of there in fewer than 20 minutes.
US tech was knowledgeable and explained everything in a manner that was easy to understand in regards to what she was visualizing on the screen.
The technician was very nice and efficient. There was some wait time, but within reason.
The ultrasound technician was very kind, caring, and explained all she was doing.
I am always greeted in the nicest way. The surroundings are so comfortable and put you at ease. Everyone in the office goes beyond to make your experience a pleasure.
Everyone is always very pleasant and I never have to wait very long to be seen. Also, Bridget is the best at giving Mammograms.
Very helpful, polite and friendly staff. No long waiting time and very efficient. A pleasant experience.
I was so nervous as this was my first mammogram but the staff put me at ease and made me very comfortable.
The ultrasound technician was wonderful and understanding, even though she was doing a retained products ultrasound after miscarriage. My experience with Dr. Mendelsohn was very positive, one of my most positive, given the circumstances. She was so warm and sympathetic and understanding as I was fragile from miscarriage. She walked me through every step, especially when she performed a manual extraction of remaining tissue. She was great with my husband too, and gave him instructions of things to say to encourage and support me. She has definitely become more warm and nurturing and less clinical feeling.
On time, thoughtful, competent technician who introduced herself and addressed my concerns. Nice robe!
The technicians and doctor were very knowledgeable and made me feel comfortable. It was a an easy experience because the tech walked me through everything.
On time and was able to do the bone density test right after. I didn't have to make a special trip to have the bone density done.
The technician (Lisa) was very professional, pleasant and made the experience pleasant.
Imaging tech was very nice and reassuring. The facility was very nice and comfortable, despite the procedures that we were there to have.
NO WAIT TIME! In the lobby, in the dressing room or the imaging room. Fast and friendly!
Everything was very professional but in a manner that made me feel very comfortable.
Courteous and professional treatment, Dr. made me feel heard, reassured and explained follow up.
The radiology tech was super nice and explained everything to me and made me less nervous from the very beginning.
Everyone is very pleasant and very organized. I appreciate their efficiency with getting their clients in and out in a timely manner.
Everyone from the front desk staff to the ultrasound technician to my physician were all very kind and professional.
Staff was friendly, professional, and helpful. The facility was clean and welcoming.
Had a mammogram. The appointment was on time as scheduled. Everything went well and the technician was very good. Having a mammogram is stressful and she made it very comfortable. Very much appreciated.
The lady who helped with the pelvic examination was kind, helped explain when I had questions and verbally said each step in the process. Very helpful, comforting in a sense and kind.
The front desk staff were nice! (so unusual for a doctor's office!); the physician I saw was down to earth; the tech who did my ultrasound was super nice and competent!
The technician was very gentle and made an uncomfortable experience not so bad. I hope to be able to continue to do my ultrasounds there every year.
Pleasant and patient staff in office. Professional and attentive medical personnel. Short waiting time. Questions answered.
The technician made the mammogram very comfortable. Front office staff were very pleasant as well.
Mammogram technician was exceptionally gentle, careful, and calming. Her mannerism put me at ease. She is doing exactly what she is meant to do!
Very patient, efficient staff. Very comforting setting and process. Very clean environment. Check in process is easy.
[Highly satisfied with] reception, short time waiting, fast and accurate service.
UltraSound tech and doctor were both very knowledgeable, answered my questions, explained what they were seeing during the scan and made me feel comfortable/at ease.
This was for an ultrasound and endometrial biopsy. The pain level of the biopsy was beyond severe. Why wasn't I offered an option with some type of sedation? It should not be assumed that every women should just have to endure that level of pain.
I made an appointment, I went on my scheduled day and time. I filled out the questionnaire on the tablet. Turned it it. My wait time was quick. I was called and for the mammogram. Got it done. There have been times when I was in a doctor's office and that they forgot about me. Not this time.
Everyone was friendly, I didn't have to wait, and the technician was very informative.
Short wait, easy exam, caring technician.....in and out with no time....see you next year
Experience was very good. Very little waiting time. Clean facilities and efficient staff. Plus I really appreciated the terry cloth robe. The rooms are cold and the robes are a great idea.
On time. Efficient system. Clean, nice rooms. Nice fluffy robes. Technician polite and got the job done well and with dignity.
Excellent staff, incredibly professional, and happy to educate me on how the imaging worked, and what I was seeing on the screen.
My ultrasound tech was very nice and efficient. I was in and out of my scheduled appointment within 25 min! Awesome!
The person who did my bone density was very friendly, professional & detailed oriented.
It was fast. Waiting about 5-10min in the waiting room. Technician was very understanding and fast.
Office staff was extremely helpful in scheduling us for an ultrasound as we were scheduled to travel out of the country. She went out of her way to make sure we got the imaging and appointment we needed before we had to leave. Very professional and helpful.
Friendly at the desk, on time, didn't have to wait for the ultrasound technician, was very informative and professional.
I had an MRI. The technicians did everything they could to inform me about the procedure and to make me as comfortable as possible.
I arrived at the appointed time and was not kept waiting. The test was conducted efficiently. Results were posted on the portal within 48 hours
The technician took as much time as needed to get a good image, and the doctor not only looked at the image, but came into the room to examine the area imaged herself as well as to talk to me. Everyone was caring, professional, and knowledgeable.
The appointment was quick and efficient. The customer service was excellent and was able to go to next appointment at same office and be out of there within 2 hours.
I like the way the nurses are. They make me feel comfortable in an uncomfortable situation. They are very gentle and help make the total appointment run smoothly.
The technicians who performed the bone density scan and mammogram were excellent. They allowed me to sneak in early when my doctor was called away for an emergency and I had time between scans.
I arrived 20 minutes early for my 2:00 appointment and was called in almost immediately. I was actually leaving the office after my test at 2:00. The technician and desk assistants were all very pleasant.
The gal that did the ultrasound was great. Easy to talk to, explained everything and made me feel very comfortable.
It went quick, I didn't have to wait more than 5-10 minutes after my arrival and my actual appointment went really fast
All office staff and the technician that assisted me were welcoming, gentle and took time to answer my questions.
I had both a mammogram and bone density done. I was taken in on time and both technicians were very pleasant and professional during the exams. I liked that I did not have to go back out to the waiting room between exams.
Peace of mind that everything is ok. No wait time and procedure done within 15 minutes.
Prompt, friendly service. I had 2 appointments back to back and I was in and out very quickly. All the staff was very friendly and professional.
When I arrived I asked if this year's exam would be covered by my insurance. Last year I got charged for the new 3D testing because my insurance didn't cover it yet. This time I wanted to know what to expect in terms of a bill. The office worker told me to call my insurance company myself and gave me a code. I sat in the waiting room on the phone for 20 minutes to get this information. The examiner had to wait for me and then my test was late. This is the first time I have been to a doctors office where the office doesn't predetermine coverage. I asked if she could do it for me as I know the insurance company takes a while to answer when members call and she said no even though they were not helping other patients. I know the group is big but as much as I like Dr. Walsh I do not like the groups customer service for many reasons. I am happy to elaborate so please contact me if you are interested.
The tech was very pleasant, but I waited for an hour before I was seen. The imaging itself took another hour, which for all I know is normal, but it felt like forever, especially after such a long wait.
All were very professional. My exam was very personal. The outcome could have been life changing. I am thankful for kind and well trained employees.
My appointment was handled timely and the person administering the mammogram was very respectful
The mammogram process is incredibly efficient. From the use of iPads to quickly update information, to being brought to the dressing room with minimal delay, to having the mammogram done quickly and easily, it just runs smoothly. Add to it that everyone is very friendly... it's one annual visit I don't dread. :)
Check in was quick and efficient. I was in and out of my mammogram in less than 15 minutes! I did labs that morning as well and the entire visit took less than 30 minutes. Simply wonderful!
My exam was an uncomfortable one but they made me feel as comfortable as possible. They made jokes, explained everything to me, were patient, answered all my questions and just were very friendly and informative. I really appreciated them for it as they made the procedure not as unpleasant.
The staff was friendly and professional. I was seen very soon after checking in. The technician made me feel very comfortable and relaxed. She was the best and deserves praise.
Well, I've been having my mammograms here, the staff are so nice and pleasant, feel well cared for by them...thank you for the good service.
The gown was large! The tech was awesome - kind and able to make you feel as comfortable as possible in a not-so-comfortable situation! Reception staff smiled were attentive and wished me a good day on the way out. Wait time was extremely quick and even though I was a little late, I was treated respectfully and with kindness.
Very professional, loved how I was able to get three appointments back to back. It was a great experience!
Was squeezed in last minute and very helpful staff. Just overall great experience.
The technician was extremely helpful and explained the process really well. She also explained what to expect after the appointment. One of my best imaging visits!
The service was great. The ultrasound technician and the Gynecologist that assisted me explained me everything accurately. High professionalism.
The nurse administering the ultrasound was extremely polite, courteous and informed me on every step she was taking.
Staff is very professional. Everyone was very friendly and willing to answer questions as well as explain procedure.
Technician was super friendly patient and gentle. Front desk staff friendly and efficient.
Technician explained why the imaging was only for the left thigh. Also, it was a quick visit: the wait before plus the procedure took only about 20 minutes.
I was able to schedule both a bone density exam and mammogram at the same office visit. Very convenient! I was in and out of there in 20 min.! Thank you.
I didn't have to wait very long to be called back for my bloodwork and ultrasound. Office seemed to be running on time and efficiently.
My appointment was for 3:00 pm. I was in the area around noon and checked to see if there were any cancellations so that I might be able to be seen earlier. To my surprise, they were able to take me then. The receptionist was very nice. The technician was very nice also, and explained the procedure to me. As I was leaving, I asked another receptionist if I could have a copy of the results mailed to me. She had me fill out some information and took care of everything. I was very impressed with my experience there.
The process was smooth and there were no unexpected events. The tech was friendly and knowledgeable.
The girl who did my ultrasound was so sweet and professional. She also was very knowledgeable. The office staff was also very nice and they ran on time. The office was beautifully furnished and comfortable.
When I made the appointment, nobody told me it was in a different office. Nothing was online about it being in a different office, no email, nothing, so I had a horrible time figuring out why the office I went to originally was locked. How can you not tell your patients that the mammogram would be taken at a different location?
The gal who did the ultrasound was professional and friendly. I appreciate her keeping me calm during the test.
Communication and knowledge of staff was excellent. The staff also had appointments scheduled for me and a booklet of information including cards phone numbers for questions.
Everyone was very professional and friendly. Also I was able to schedule an ultrasound and mammogram on the same day.
I had to have a needle biopsy based on a suspicious mammogram. Dr. Levine and the two technicians were very kind and compassionate.
Expertise and friendliness of technician. She was wonderful and put me at ease. She explained everything throughout the exam.
Very efficient office. Taken on time. My technician was caring and knowledgeable. Made me feel very comfortable. I'm sorry I don't remember her name.
I had a future scheduled appointment. My day fell apart at work I ended up not working. I walked in to your office at 8 AM explained my situation that I would wait all day long to get my blood drawn and my mammogram done so I would not have to miss work, in a few weeks for my scheduled appointment. The front girls were extremely accommodating understanding my situation had me fill out my paperwork update on the portal my insurance information, and told me they would get me in as quickly as possible. I was literally there maybe one hour total from beginning to end. Both technicians that did my mammogram and my blood drawn were awesome, no missteps, extremely efficient and very personable. How lucky was I! I got to make the most of my day off work to take care of my health and your office made me so at ease and comfortable about being a walk-in. Thank you!
This was my 1st mammogram and the tech made my experience very comfortable and put me at ease.
My appointment was on my lunch hour from work and I didn't spend more than 5 minutes in the waiting room (much appreciated!) The back-office service was equally efficient and the technician was very kind and informative when I had questions.
I was just amazed at how quickly the procedure was done. Very little time waiting which was great and also the results were fast as well.
The technician was efficient, friendly, & caring! And I was happy to get good news based on the exam.
It is very scary being called back for a mammogram. When I was waiting in to be taken in for my test I met a woman who was 32 and just had a double mastectomy and the cancer was back. You all have such a hard job. I was one of the lucky ones that day, but I will never forget that young woman and the preciousness of each day.
Dissatisfied with the wait time. Always about 4 or 5 people ahead of you and feel waiting, feel like a piece of cattle and they rushed you. I has always going to get up and ask if they forgot about me. They do not spend enough time with you but when they get to they explain and ask if you have questions. I think they are over worked and staying to keep on a time schedule. I have have 3 experiences at this location.
I liked the 3D mammogram, the staff were extremely professional and efficient, and I was in and out in less than a half hour--a big difference from some of the long waits I have had at my previous mammogram facility.
Not only did my diagnostic mammogram show a false positive result, but the technician was very skilled in producing clear mammogram images for diagnosis, but the radiologist was very nice and to the point in explaining the false positive results. The technician was also very kind and encouraging in the beginning and generously gave me a hug at the end, which was very comforting.
The site is beautifully decorated, the technician was friendly, the exam was quick
The appointment was on time. Didn't wait a long time. The lady taking the imaging was methodical and efficient, no redos. I was done in no time.
I showed up for my imaging and the office did not have my order that was faxed by my MD, I then was in waiting area where I was in a robe and was told that I would have to wait a couple of hours while they were waiting for my OBGYN office to open and for the MD to arrive to resend order. There is already worry associated with the visit, my husband took off work to be with me and I had arranged for my kids to get rides to school to only find that I would reschedule my visit for 4 days later. I followed up the next day to confirm that the order was received and the office knew nothing about it, I called my OBGYN and I was told this order was faxed 2 days prior to my scheduled appointment. They apologized and stated they would re-fax. I then received a call from the breast center requesting that I make another co-pay on the next scheduled visit. Overall disappointed with this process, especially under the circumstances.
The U/S tech was wonderful and she made me feel very comfortable. She was very good at explaining everything.
No wait, quick results, phone call from the office to go over results with me.
Highly skilled and attentive u/s tech. Quick to help when issue arose that needed attention immediately. Dr. Johnson went above and beyond to find a diagnosis and plan to treat my problem.
Everyone was pleasant, and were very well informed with their professions, everything was done efficiently, gave explanations and were prompt in evaluations.
procedure was quick, tech was very competent and friendly, it was relatively painless
Kind employees, no waiting, nicely appointed changing room, didn't hurt, quick results, good communication. It was the best mammo experience I have ever had.
I was called back in a timely manner. I didn't wait long after changing to be called for the imaging. The technician was friendly and positive. I also received the results the same day, although I was told it would be several working days.
The woman who did the ultrasound was so professional and made the procedure comfortable and easy.
Overall your office is more personable than I have experienced at a previous imaging center.
This was my first mammogram, so I was not 100% certain what to expect or what you do, but everyone, from Beverly at my annual, to the lady who made the appointment, to the front desk ladies to the one doing the exam, were all so caring and informative. They each took the time to explain what I needed to do then, and on the future, so I could have the best experience. It was great. Truly.
Thank you first to Carolyn Patchet for assisting me in getting my appointment. Very professional and pleasant and informative. I drive a distance, so it is worth my trip to continue my appointments with you. Thank you.
The ultrasound tech was not cold and dismissive, but rather warm and compassionate. She did a good job explaining and answering my questions
I was seen very quickly, staff was great and friendly, and my appointment was efficient and thourogh
I mixed up my appt. date and they happily fit me in their schedule so I didn't have to come back!! Very friendly group of gals working there!
The appointment went smoothly. Only issue is the maker of the examination bed... it's sized for someone probably like 6 foot tall. Even the tech had issues with it, but we made it work.
The procedure went smoothly and was very quick. I did have to wait in the waiting room for 20+ minutes, but once I was in the imaging room it was fast. The gal that did the imaging was very nice and personable.
It was my first mammogram and the nurse put me complete at ease. She was friendly but not over friendly, explained the process before and during and always made sure that I was comfortable.
They provided the results of the mammogram within 24-48 hours which is very wonderful since all women sit and worry while they wait for those results.
I was seen on time (or maybe a bit early). The process was quick and efficient. The people were pleasant and helpful.
The nurses and doctors explained everything in detail and answere my questions.
Everyone was friendly and kind. It was very cold in the building, and I had to wear the gown for about 2 hours.
The ultrasound tech was really nice and reassuring. She made me feel comfortable and kept me informed of what she was doing during the exam.
I've had the same work done before by other techs. The test was less painful, and the techs were more cooperative.
The technician listened to my apprehensive concern and then did what she needed to do. A mammogram is never pleasant but she did her best.
The actual procedure was quick, but I had to wait over 25 minutes to get called.
The process from start to finish was impeccable! The lady who performed my ultrasound was also very knowledgeable and made me feel at ease.
They were very professional and caring. They did not keep me waiting. They took me right on time.
I had three consecutive appointments in one day and they were all done quickly and efficiently.
Customer service was amazing, and my Doctor and the staff make you feel safe and that you are in good hands, under there care.
The GYN Ultrasound Technician, Mina G. was outstanding. She was professional, thorough, personable and attentive to my patient needs and that day's assessment. Mina was focused and well trained to gather the necessary information the physician needed.
All the staff were very cooperative in scheduling appointments and performing ultrasound
My daughter, who has Down Syndrome, and I scheduled our mammogram exams done together. It was her first time. The staff were incredibly kind and gracious. The positive attitude of everyone from the front desk to the technician was incredible.
Yes, I was seen within 5 minute of my appointment time and all the staff were considerate and explained each process throughly.
Wait time wasn't long. Staff were polite, friendly and professional. Office was clean & comfortable.
Got day of appointment mixed up and they were able to accommodate me. Thank you
First of all let me say that my back office experience was fantastic. From bone density person who took me back and was very professional and caring to changing room cleanliness to the wonderful mammogram technician. All was great. However, the front desk lacks the compassion and professionalism which has traditionally been a part of the OC women's Medical group patient experience. The front office staff came across as a sales office, rather than a caring reception desk.
Appointment setting was easy with professional staff on phone. Upon arrival I was warmly greeted by outstanding front desk staff; Nan Carpenter came out to personally greet me. The office was immaculate and my wait was less than 5 minutes. The young lady who did the bone density screening was amazing. She explained everything and made sure I was comfortable throughout the process. Besides being professional and customer focused she was genuinely warm and friendly. It has been too long for me to recall her name...but I I was very impressed by her. I loved that I was notified by email that the bone density report was available on the portal with a note from my excellent physician, Dr Kong. As usual, my entire OCWMG experience was Best in Class.
They took me immediately, The technician was professional, friendly and efficient. I was in and out of there in no time.
This was my first mammogram and the technician was so professional and so pleasant.
Both the receptionist and the technician showed great courtesy, compassion and efficiency. The whole experience was very comforting. Dressing and imaging rooms were exceptionally clean and reassuring.
They were very helpful and went in on time plus with text ultrasound she was very respectful and kind and made me feel relax with the exam.
50 min. wait time... other women came in after me and were called back for their mammogram while I continued to wait. UNORGANIZED !! this should not have happened.
Because they call me on time. The person who took me to the changing room was very nice and kind and the person or doctor who took care of me to do the mammogram was very profesional, sweet , kind and explained me very clear everything I had to know.
The young woman who administered my mammogram was the kindest most gentle person. This was the most comfortable mammogram I think I have ever had!
I didn't have to wait in the lobby long. Very professional technician. In and out of there in no time!