I was so happy about getting the appointments fast within my time frame. Costumer service is great from check in and check out! Dr. Lam made sure to do a fast ultrasound and blood work to find the problem.
Dr. Lam took time to listen to me & get to know me as I am a new patient. She made suggestions and gave me feedback. She was very professional and knowledgeable.
Dr. Lam was exceptional! She was easy to talk to, a great listener and very kind. She had a fantastic patient bedside manner.
Efficient and friendly
Dr. Lam and the staff are great, efficient, competent and compassionate at the same time
Everyone is nice and Dr. Lam is excellent.
The doctor was personable, calm, and thorough without rushing. She was able to ease our minds about certain things and explain other topics when we had questions.
Nice clean office
I was able to finish my appointment. In a timely manner. The provider answered all my questions & had a good suggestion.
I liked meeting Dr. Lam, she was nice and professional.
Dr. Lam is thorough, kind, attentive, and patient. I always feel like I am her only patient when she is with me. She responds to questions with an earnest care and interest and makes sure the answer makes sense. I appreciate her sense of humor and gentle manner.
I feel at ease with Dr. Lam, how she relates and explains my questions and concerns. She is re-assuring and friendly.
I like Dr. Kim, she is very thoughtful and is very thorough.
She was very concerned that I did not have a pap in years. She suggested and I agreed to have one and she found some concerned on the test. I will continue to have paps in the future.
Satisfied thus far
Because Dr. Lam is very professional and caring. She always has time to listen to me.
Courteous staff, nice facility, able to do mammogram and bone density at same visit.
Dr. Lam does not rush thru my appt., she is thorough, articulate and compassionate. I was a patient of Barrie May for 30+ years and have always been thankful for the recommendation I received that long ago from a nurse friend who worked at Saddleback Hospital. You have a great staff!
The service when there is outstanding - I have great experiences with the nurses and doctors. But to call back seeking info on a test - after 4 days I called on a Friday early in the day, no one called me back until Monday and then I do not know if the call back was from my call or to just to relay the test results. My appt. was on Wed. I called Friday the call back was Mon.
Dr. Lam was very understanding of my predicament and made time in a day where she didn't have extra time to place another IUD when we discovered mine had fallen out. I so appreciated how kind everyone was from Dr. Lam to the phlebotomist to the ultrasound technician.