[Highly satisfied with] Easy check in process, wait time, attention Doctor gave me, the cleanliness of the office.
Nice people, trust the service.
I came in for a follow up visit and it was accomplished.
Everyone I encountered was so nice and helpful. They made me feel very comfortable and I can tell they were excited for me too since it was my first OB appointment. From the front desk to the assistant to the doctor I was very pleased with my experience and looking forward to coming back.
I love the location, all the staff are amazing and kind. Dr. Kim listens and cares.
Dr. Lam is extremely kind. Her bedside manner is amazing. She's so sweet and understanding about any concerns that I may have had.
Staff was very diligent and friendly, visit was prompt.
Went as expected.
Doctor Lam is excellent. She gave me a professional care. The office is very clean. The receptionist is kind. I have a good time at my appointment.
Dr. Lam was professional, knowledgeable, thoughtful, gentle and caring. She explained to me all the procedures of the exams so I knew exactly what was going on.
Staff was very prompt and friendly. I was not kept waiting beyond a normal time frame. Dr. Lam was thorough and followed up on my condition and made necessary changes to my medication. I was very pleased with her manner.
Dr. Kim was very professional and efficient, ruled out an unnecessary test, and was careful and attentive on the physical exam.
I like Dr. Lam. She is very good and on top of everything and follows up and is concerned for your health.
She was patient and very professional.
Dr. Lam took time with me and listened to my concerns.
Dr. Lam is the best and takes her time with me. I feel she genuinely cares about my health.
Dr. Lam is very efficient and quick.
Everyone is very nice and professional.
She is very caring and attentive to your concerns
The front desk staff were helpful and knowledgeable. Appointment was on time ... not a long wait. Doctor was personable and allowed questions.
Good record keeping, Dr. Lam held me accountable.
Love the set up of Tustin office with ease of parking, modern office, less wait time. Dr. Lam is a highly competent professional. She is gentle and respectful in her examinations plus has a very warm bedside manner showing she cares.
Always treated with great care!
I did not have to wait too long in the waiting room and all of the nurses and Dr. Lam are so sweet! Makes me feel more comfortable going somewhere I get nervous going.
I was impressed and satisfied with my provider's expertise and compassion.
Felt as if doctor did not communicate what tests were going to be done on me properly, I pay out of pocket and received a hefty bill for tests I had taken weeks before.
Low wait time, great staff they are helpful and friendly.
Dr. Lam is very thorough and knowledgeable. She shares the detailed info she can with me.
Dr. Lam is very thorough and takes the time to answer my questions fully.
Dr. Lam was very thorough and gentle communicated everything that was needed to be done, and very sincere doctor.
Short wait, Dr. Lam never seems rushed and answers all my questions, friendly staff.
The Dr was extremely professional and through. My overall experience was positive. The reason I rated "dissatisfied" is because at the beginning of my exam the Dr started talking to me about my options if I ever wanted to have kids (based on my age). She highlighted my age multiple times and let me know how after the age of 30 (I'm 35) my eggs are dying each year and how I'll have a less and less chance of being able to conceive "healthy eggs" as I get older. She then started talking about referring me to a Dr\/Specialist where I can have a "Reproductive Care Management" consult to know my options. The problem with all of this was that I didn't ask for this information or for her to give me statistics on my dying eggs (I have the internet, I'm aware). I never asked her to give me the statistics or probability of me conceiving at this stage in my life "especially since I currently don't have a partner." This has been a challenging year and we're living in unprecedented times, this was the last thing I needed to hear to add more unnecessary stress and anxiety. She doesn't know my finances or my faith to make the assumption that I'd even consider "freezing my eggs" right now. This isn't a poor review as much as it is me being disappointed. I ended up crying as I left the office. Please take into consideration your patient's feelings and emotions before spewing medical statistics at them, especially when it's unrelated to their appointment. She reminded me of Christina Yang from Grey's Anatomy, cold and disconnected.
Dr. Lam is always great! Wonderful bedside manners.
Amount of time spent with physician. Dr. Lam was very thorough and spent a lot of time addressing my concerns and answering all of my questions. She did not seem rushed. Also office was very efficient and didn't have to wait too long for my appointment.
Dr. Lam addressed my concerns.
I just really trust and like the way she treats me.
"I came to Orange Coast Women's Medical Group as a new patient and saw Dr. Kim Lam for my annual check up and pap smear. The front desk was very professional and kind. Although Dr. Lam was friendly, I was taken aback a few times during our visit. Firstly, she had disclosed another patient's experience with pap smears and was laughing casually about it. I was extremely nervous for my first pap smear and this already made me feel more anxious. Secondly, when Dr. Lam said "let's talk about birth control," I let her know that because of my cultural and religious background, I am practicing abstinence. She immediately laughed and said "Oh you're old fashioned!" As a young woman navigating the health care world, I was completely shocked that a doctor specializing in women's health would make an unprofessional, judgmental, and completely inappropriate comment. I felt very uncomfortable and judged. I understand as a women's doctor that it is her responsibility to educate young women on practicing safe sex or contraceptive options. However, a comment stating that I am "old fashioned" is completely out of line. Instead of asking open-ended questions to better understand me, and therefore provide her recommendations, she created a barrier in which I felt nervous in sharing information or asking questions. With many doctors and other health care professionals in my family, I am aware that cultural sensitivity is an extremely important aspect to providing quality care, something Dr. Lam lacks. I am extremely disappointed in her lack of empathy and cultural sensitivity with her patients and unfortunately would not recommend her as an OB-GYN doctor."
The provider and also the staff are awesome.
I felt safe with COVID-19 process. Both front desk and assistants very friendly and pleasant. I like Dr. Lam's "bedside manner" and personality. She's helped me through menopause issues, she listens, answers my stupid questions and never recommended we take my whole uterus out as I transitioned through the Whole menopause process.
Everyone was friendly and prompt.
Dr. Lam is always extremely professional, efficient, calming, and straightforward. Her office staff is friendly and helpful. Her nurses are the same. I have never felt rushed, have never had to wait more than 10 minutes, the office is so convenient.
Friendly office staff. Clean office. Was seen promptly. Dr. Lam is empathetic, kind, takes time to listen and is familiar with my medical history.
Courtesy and professional service of the staff and doctors, online check-in.
Dr. Lam took her time to examine and answered my questions/concerns.
I loved both the MA and the doctor. They were both very personable and caring. I am very happy that I choose to go with this office.
Pleasant, professional staff and physician. Dr. Lam has an easy going personality and she has much expertise in her field of medicine.
[Highly satisfied with] The staff and medical nurses, everyone is so caring!!!!
Short wait time. Polite staff.
I was in and out quickly and I appreciated the COVID precautions put into place.
Staff pleasant and love my doctor.
Dr. Lam is very kind and understanding. I do not feel rushed at all when I see her.
Friendly, knowledgeable, and professional.
I love how my doctor was respectful, honest, polite and very helpful with any questions I had. She had the best bedside manner I've experienced from an OB.
The office is convenient for me, and everyone is professional and friendly and doctors are terrific!
The Doctor spent a great deal of time talking to me.
Friendliness, professional, hardly any wait, clean.
Thorough exam and explanation.
Dr. Lam is a very professional Doctor. She cares about my health.
Making appointments are super easy. Plus I was able to have my exam and get my mammogram done in one visit. Love that!!!
Dr. Lam is professional, honest and willing to answer any questions that you have. Has a great sense of humor as well.
Dr. Lam was very nice and explained everything well.
Friendly and competent people.
Everyone is friendly and helpful.
On time. Pleasant.
Dr. Lam is very reassuring and friendly.
Dr. Lam is very attentive, she listens and I feel she looks after my wellbeing, but [practice] lost records of an ultrasound performed at their in-house mammogram center or the place the clinic used before. There was no records of this ultrasound where they found something and took measurements, it just disappeared! Dr. Lam immediately ordered all that was needed. I had a second ultrasound at Hoag, the radiologist took the time to talk to me and explained about the finding of a benign cyst, he measured it, and ordered a follow up and assured this will be part of my history records and will not be lost. To be cleared, my concern is with [practice] for their record keeping.
She professional. She listened, made recommendations, gave options and reasons behind each option. She treats the whole person, not just part.
Able to see obgyn, do breast exam, and bloodwork at same location during the same appointment. Healthcare should be streamlined, as they have done; healthcare should not be inconvenient. Thank you
The appointment went smoothly and the doctor is terrific!
Friendly, positive, informative.
Clean facility, short wait time, polite staff.
Dr. Lam and both of the nurses I dealt with her extremely friendly, efficient and helpful.
Dr. Lam is attentive and very open to explaining/answering my questions.
I love this office. The location. No parking issues. Love Dr. Lam
The office staff is so friendly and helpful. Dr. Kim Lam is caring and genuine. She doesn't rush and takes the time to go over my chart, explains in detail, answers my questions and my concerns.
I like my doctor. She is thorough and makes sure to answer any questions or concerns.
All of the women there are very friendly and knowledgeable. I felt comfortable the entire time.
I think she was amazing.
Can visit doctor ASAP & nurse response to patient questions.
Dr. Lam is one of the best communicators, down to earth, relatable, friendly and genuinely kind. She is easy to talk to and is by far the best OB I've had.
Nice, new, big office. Friendly staff and doctor.
The facility was clean and not crowded. The people who worked throughout the building were ALL very friendly and helpful.
Great people providing great service.
Process was smooth, but waiting time was way too long. I waited over 60 minutes to see my doctor.
Dr. Lam is extremely knowledgeable in her area of expertise. She keeps current on recent research. She is helping me out with some gyn issues that my primary doctor was not able to do.
Dr. Lam is very professional, and personable. She always thinks of the best for her patients including myself. Her medical knowledge and surgical skills are also excellent. I am fully confident under Dr. Lam's care and would recommend her to my friends and colleagues.
Dr. Lam always takes the time to explain things and listen to questions.
Both nurses and doctors are great!
Dr. Lam takes the time to get to know you and makes you feel comfortable.
Everyone was pleasant to interact with and the doctor made me feel comfortable and took her time explaining everything and did a thorough background.
Every time I visit the facility Dr. Lam an her assistant are great they make me feel comfortable and I always get all my questions answered professionally.
It's very simple and I did not have to wait very long to be seen.
Dr. Lam was caring and gave me the different options for my issue of concern.
Have always loved this group and my doctors I have had.
Followed PPE guidelines very well, and I was able to check in early on my phone. Also, everyone is always nice and professional.
My issue was diagnosed and resolved with a prescription.
Friendly, organized & Efficient
Friendly and helpful
Doctor listens to my concerns and makes me feel comfortable.
Dr. Lam is patient and always listens very thoughtfully.
Everything went smoothly and professionally
Dr. Lam took time to answer my questions.
Dr. Lam is very friendly and answers all my questions.
Dr Lam is thoughtful and helpful with my current issues. She is not satisfied to leave things as status-quo or give up.
Care of doctor
It was quick and easy.
Dr. Lam and her staff are amazing.
Accommodating staff and attentive provider.
I didn't feel rushed and the doctor listened and answered my questions.
Dr. Lam is an excellent doctor and she's caring.
Dr. Lam is a very caring provider that takes care of all of my needs, thoroughly explains the plan of care and follows up with all internal referrals needed. She is a very compassionate provider who shares the pregnancy journey with myself and my husband.
Supporting staff was amazing and I felt my doctor really took the time to explain and discuss my health. Left incredibly happy and peace of mind knowing my pregnancy would be in good hands.
Parking was spacious and the facility was very new and welcoming. Staff at check- in desk was very courteous. Dr. Lam's MA was very pleasant and professional. I am a new patient and so far, I have seen Dr. Lam 3 times. She has been exceptional at all the visits. She makes me feel very comfortable and addresses all of my concerns. I told my husband that I wished I had found her sooner. I haven't met any doctor who is so patient and approachable until now.
Everyone was very caring and friendly! Made me feel comfortable and very professional.
Staff was very friendly, doctor was very personable and did not rush through things.
From the waiting room to the actual room I was assigned, everything was very clean and professional-looking. The front desk girl, the nurse who took my weight and blood pressure, and Dr. Lam were all very nice and made me feel at ease and comfortable.
Dr. Lam was very thorough and kind. The receptionist and Dr. Alan's MA were also very kind and welcoming.
Dr. Lam & staff are wonderful.
Dr. Lam's staff was able to get my bone scan scheduled for right after our appointment.
From the moment we checked in at the front desk through leaving for the day, everyone was so lovely and welcoming. It was a great experience.
Friendly and polite staff. I love Dr. Lam.
Dr. Lam is one of the best, most compassionate and knowledgeable doctors I've had.
Dr. Lam listened, and that does not happen often with physicians these days.
I love that everything I need is all on the same floor! Mammogram done, GYN appt done!!
Staff always friendly. Dr. Lam is the best! I have 200% confidence and trust in her.
Dr. Lam spent enough time to address my questions.
I really liked Dr. Lam. She took the time to listen and answer my questions.
Everyone was great at the appointment itself. Staff was friendly, and I was seen timely. However, the reason I visited was for an STD screening and two of the tests were never ordered from the lab. It took me calling in 4 or 5 times for it to be realized and then ordered. I am still waiting on results from my 2/13/20 appointment.
Clean, friendly staff.
I feel comfortable with the way Doctor Kim Lam treats me.
Didn't wait long. It's was a consultation for surgery.
Dr. Lam is always attentive, comprehensive, and willing to listen. She really cares about her patients.
Dr. Lam and her nurse practitioner Theresa are both very nice and spend time explaining things.
The overall treatment. No waiting. Friendly and efficient staff. Knowledgeable doctors. Caring.
Dr. Lam was attentive to my needs and questions. The staff was polite and professional. Office is beautiful and acceptable wait times. I couldn't have asked for a better experience. I just hope they are able to do OB care with HOAG soon.
Nice facility, not busy and easy parking
Dr. Lam is always very friendly, approachable and knowledgeable with my questions. Plus i was seen on-time and was in and out pretty quick.
Like Dr. Lam and staff. Friendly. Was surprised the rectal exam wasn't done and no one else was in the room during the exam. But I'll be back.
Dr. Lam is very thorough and friendly.
Like my doctor
Yes [highly satisfied]. Nurse and Dr. were great listeners and I felt comfortable through the process of entering the exam room.
I was in and out. Very efficient and Dr. Lam is just wonderful!
Dr. Lam is the best.
The staff was friendly and efficient.
I had a great experience w/ Dr. Lam the 1st. time I went there. Her diagnosis, accuracy in the smallest details, her knowledge, understanding, patience & kind personality was & is s absolutely calming. Also it is a very hygienic, clean & serene facility with very helpful & welcoming staff.
The representative at the front desk was so kind and helpful. The facility is very modern and clean. I was taken for my appt. at the scheduled time. The doctor is very thorough, easy to talk to and listened to my concerns.
Everyone was very courteous, professional, friendly, and helpful. Dr. Lam took the time to lessen to me, explain clearly, answer my questions- and had a sense of humor to boot!
Dr. Lam was patient and professional in meeting with me to discuss my concerns.
Dr Kim is easy to talk to and I felt she took the time to listen to me.
Dr. Lam is very involved and thorough. Went right from Mammo appt. right to Dr. Lam appointment with out much of a wait.
Dr. Lam and all her assistants are the best. They are very professional and knowledgeable. Understanding the patient and willing to help.
First visit with the doctor and can't tell if it's a good fit for me yet. Had a doctor further away and harder to get appointments with, but have known her for 21 years.
Everything was quick with no issues
Nice new clean facility. Nice staff. Efficient process.
Awesome staff, caring, great services
I've seeing Dr. Lam for the past 6 years and she's always been great. She is very polite and takes time to listen to you. I'm glad I have her as my OBGYN.
Easy access to building, easy to find office, no wait, and friendly staff
Dr Lam took the time to listen to my concerns and offered me help.
Great location and I love my doctor! I always feel my doctor listens. She's gentle and knowlegeable!
Quickly got an appointment
Dr. Lam is an amazing, compassionate and knowledgeable doctor. Her staff is equally as helpful and compassionate and friendly.
I went for infection I had two months ago and wasn't given any antibiotics. I understand we needed the culture back. But I was very uncomfortable and it hurt badly. I also told her about my migraines and she told me to go to my primary. I feel like she could treat me for my migraines, without me having to go to another doctor, to pay more money for what she could help me with.
Everyone was friendly. I was seen within 5 min of my appointment.
I was able to get appointment quickly to address my concern .
Dr Lam always listens to my concerns.
Everyone, very professional.
Office ran on time and efficiently, I was in and out very quickly. They even squeezed me in to do blood work!
I waited about ~25-30 minutes before the OBGYN showed up to examine me.
Dr. Lam is very knowledgeable, professional, warm and understanding. I feel at ease talking with her about my symptoms and challenges. I am so glad that I found her after not having an OB/GYN doctor for almost 10 years.
Dr. Lam is very patience and takes her time, she cares about me.
My appointment was on time. I had several appointments; OB annual, lab work and Mammogram. All completed one after another quickly, professionally and efficiently. The results of my labs and other testing were reported quickly. The App makes communications with ease.
Dr was helpful, friendly and gave good information with her recommendations for my care. I will want to see her each year for my annual.
Dr. Lam and her nurse have been so helpful during my complicated recovery from my hysterectomy. I also have MS and she was completely thorough in managing my care in relation to not just my OB care but my overall health.
I was brought in to see Dr. Lam very fast. The staff was very friendly. Dr. Lam is a sweetheart! This is my 3rd year seeing her after Dr. Audell's retirement. I feel very comfortable with her and she has a calming demeanor. I'm very happy with her.
Everyone is so friendly and pleasant
Beverly was very helpful and took her time helping me. Thank you Beverly.
Adriana and Dr. Lam make a great team
She's an excellent Dr. She always answers my questions and I feel fully informed about my health issues and treatment plan.
1) Dr. Kim, just all around great Dr. Answers Q's, takes her time, etc. 2) Staff, from making app't to entering the office. 3) Location! Love the new Tustin office.
Every person at Orange Coast Women's has been so friendly, polite and professional. All 3 facilities that I have been to (Laguna, Irvine and Tustin) are well manicured and kept up. Love my experiences here.
I felt well informed about what my insurance covered and did not feel rushed with the doctor. I was able to ask all my questions.
Dr. Lam is fantastic. She is so supportive and informative. She really listens to my concerns and got me through a very difficult pregnancy.
I just love Dr. Lam. She's so fast and efficient and makes you feel so comfortable and she really takes the time to talk to you and makes sure all of your questions are answered.
Dr. Lam was thorough and showed concern for my particular situation. I was seen in a timely manner and check in was easy, especially with the online registration I completed prior to my appointment.
Quick services, great team
Dr. Lamb is so kind, thoughtful and caring. She's amazing.
Dr. Lam is an excellent physician, very thorough, great people skills.
No surprises, doctor was informative and personable
Dr. Lam is very efficient in her use of time, providing useful feedback to concerns.
Dr. Lam answered all my questions that was easy to understand.
Excellent care, well taken care off. Listened, and provided information and choices.
Office was pristine and the staff were very courteous.
Great Group Practice. Great Choice of modern, educated Medical Providers. Close to my home location
My doctor is very easy to talk with. It is very important to me. Also, she describes and explains things clearly.
[Highly satisfied with] her expertise.
The staff was pleasant and professional, the doctor is very good, everything is run very well there.
GREAT CUSTOMER SERVICE, QUICK SERVICES
It was what was expected
Dr. Lam is professional, knowledgeable, kind and gentle.
Everyone is very friendly & organized. Don't have to wait long.
The office is beautiful and Dr. Lam genuinely cared about my well being. The nurse is always friendly and makes me feel comfortable and less stressed. The front seat receptionist are always helpful and happy.
Dr. Lam was awesome, she made me feel comfortable with her answers and made me feel comfortable with my procedure, will recommend 100%, staff was great.
Dr. Lam diagnosed a health issue I've had for 20+ years that no other doctor had been able to do.
While she was very honest, she was very dismissive of the symptoms I have had for years and chalked it all up to stress. She gave me some new info, but it contradicts everything I've been told before. It makes it hard to know what's real. She also told me I was wasting my money on a functional Dr. at UCI even though that's the other person who I've actually seen results from. Aside from all of that, I had a concern/issue after my annual over the weekend and couldn't reach an on call Dr. because I wasn't pregnant. I was told to go to urgent care or ER.
The nurse and doctor are always nice.
All the personal is very professional
Spent down time with Dr. Kim, nice.
Dr. was efficient, professional, on time.
Dr. payed attention to all my questions.
Front desk and nurse were great- kind and helpful. Dr. was not that kind about answering my questions. I left feeling overwhelmed and not good about my current health.
When she might have run late the front desk notified me immediately. Dr. Lam ended up being on time, was professional, easy to talk to and was very efficient.
Dr. Lam is great. She always takes the time to listen to all my concerns and I feel like she really cares. She got me through a very difficult pregnancy and I couldn't be happier with my care.
The team were friendly and helpful
Weird confusing experience. Dr. Lam said I had osteoporosis and tried to put me on meds. Follow up report said I had Osteopenia. I never actually saw report. I never met Amy Peters whose name was on report. On the other hand staff I saw for bone density and Mammogram were incredibly charming and efficient. I will be back. Thanks
Dr. Lam was very friendly and happy to answer all my questions. She also accommodated my next appointment among her busy schedule.
Timely service and good rapport with my Dr.
Dr. Lam was very friendly and easy to talk to. She explained everything and answered all my questions.
It's always a treat to see Dr. Kim. She is knowledgeable, kind and a pleasure to see.
2+ hour wait to be seen
Beautiful office. Great support staff. Dr. Lam was great!
It was my first time doing a physical exam and all of the staff made me feel very comfortable and safe during every step of the way
I liked how clean it was, how quick I got in and how friendly everyone is.
The Doctor is very personable. Not only does she have great expertise. But, she comes across as truly caring about the patient.
Great location, easy check in process, friendly nurses and receptionist. Overall a good new patient experience.
[Satisfied] that the doctor wanted get a second opinion.
While Laguna Hills is usually my regular location, Dr. Lam was only available at the Tustin facility. When I arrived for my appointment, I was met with a very friendly front office assistant. I was seen by Dr. Lam soon after. I was very impressed with how quickly I was in and out of my appointment.
The doctor was very friendly.
Friendly staff. Clean environment
Front office receptionist was very kind & attentive. Wait time was short. Dr. was very thorough, attentive and kind.
Dr. Lam took time with me to answer my questions. She gave me ideas and suggestions. Normally, physicians are always in a hurry but I felt she spent enough time so I feel more comfortable asking questions.
Dr. Lam is the best. She is easy to talk to and gives great feedback and recommendations.
Presurgery visit to go over everything that will be happening on the day. As usual Dr. Lam went over every detail step by step and answered any questions I still had.
Nurse was friendly, personal & professional! Dr. Lam seems committed to her knowledge!
Doctor Lam is very kind and takes time to listen to me and to be familiar with my health history.
The office was beautiful and new and there weren't a thousand women in the waiting room!
Nice clean facility. Nice staff and doctor
Dr. Lam is knowledgeable, she answered all my questions. I am looking forward to seeing her for my yearly exams.
The Dr. seemed rushed and when she asked me some follow up questions, her responses were not empathetic at all. She also charged me as a problem visit, which is an additional fee for me even though it was my annual exam and there was barely any discussion about anything.
Very professional and helpful
Professional staff. And my Dr. is awesome and informative.
No wait time. Doctor took plenty of time to listen
Everyone was courteous, friendly and very helpful explaining and providing details.
Dr. Lam is great! I was really nervous when we couldn't hear the baby's heartbeat on the Doppler, she was calm and reassuring that since I wasn't 12 weeks this was normal, but she wanted to get me into an ultrasound. All the nurses were so kind and understanding and got me in so quickly so I didn't have too much time to panic!
Did not have much wait time.
Dr. Lam is a smart, caring doctor. She listens to what you say and renders good medical advise. She is a wonderful doctor and a wonderful human being!
Timely, friendly and courteous.
My OBGYN has a welcoming approach, nice, sweet, caring, and takes her time to talk to me about my health.
Didn't have to wait more than 15 minutes
I saw the doctor immediately and everything went smoothly
Dr. Lam is always very kind and is very professional yet caring and thorough.
I have a lot of anxiety at the Drs and Dr. Lam and the nurses made me feel comfortable. I really appreciate that.
[Highly satisfied with] their ability to get me in quickly.
A very welcoming, friendly & accommodating staff to start your visit with. A very nice & clean building. I was very uneasy & stressed out about my issue (due to another very bad doctor's experience) & as soon as I met Dr. Kim l liked just everything about her, her greeting, her patience for listening, her detailed answers to all my questions & most importantly her knowledge & honesty in explaining everything so clearly, made me feel so much at ease & trusted her so much that suddenly nothing worried me, no matter what the future of my test results held 'cos I knew I was in great hands. She is the best.
Dr. Lam is knowledgeable, kind, efficient and listens to my concerns.
Timeliness, communication about possible delays told to me. Efficiency.
The problem was not resolved.
Dr. Lam is a very knowledgeable and a friendly Dr. I am satisfied with my visit.
I'm so grateful for a location in Irvine that is not bustling with pregnant women-no offense! I am an older patient and need Gynecologist care, not OB. I so appreciate getting in and out quickly yet having quality care.
Great staff, quick services, relevant treatment plan
I really liked the Nurse Practitioner that did my exam
All the doctors and nurses are friendly, careful.
The staff, nurses and doctors are super friendly, they are very nurturing and it feels like they are taking care of you.
Before I had Dr. Lam, I had Dr. Lee. They are great doctors and really care about their patients.
Dr. Lam is very professional, yet patient with questions. Some personal interaction.
Yearly exam completed
I am very comfortable with Dr. Lam and the facility.
GREAT STAFF, PRISTINE ENVIRONMENT, CARING DOCTOR
Appt was on time.
Dr. Lam is a very caring Dr. and she provided a very positive experience once again.
Dr. Lam was very knowledgeable and concerned my insurance coverage the entire time. I hate it when I go to an appointment and end up paying more than expected. Its unusual for a doctor to care for both the patients healthy and financial situation.
Dr. Lam spent adequate time with me and did not seem rushed.
Dr. Lam is very warm & personable. I love that she is very knowledgeable & caring. I was also very satisfied with the convenience of being able to get my mammogram & annual Gyn exam at the same location.
I love Dr. Lam, very friendly and knowledgeable
Very professional, pleasant and friendly staff
Dr. Lam was professional and thorough and my condition was improved.
I have had several appointments recently and don't know which this survey applies to. I have seen both Kim Lam and Dr. Winters. Both very satisfactory. I am extremely satisfied with both.
This is a well-run practice, with systems and procedures in place that are helpful and easy for me to navigate. I felt like Dr. Lam paid attention to my concerns and spent an appropriate amount of time with me during the exam.
She is always so gentle yet very thorough. I feel very confident with Dr. Lam. I am not a youngster any more, 75 to be exact. We relocated to the US several years ago, leaving all my medical peers behind. No man can understand what this means to a lady. It was my luck to come across Dr. Lam after having a few bad experiences. So thank you Dr. Lam for giving me back my dignity.
Dr. Lam is truly caring for her patients.
Everyone is friendly, nice waiting area, on time with appointments,
Quick, efficient service. Very knowledgeable and caring Dr.
Fast services and helpful from staffs of your facility.
Answered all questions with care and attentiveness
Dr.Lam is just great. Wonderful listener, totally caring. The staff is always courteous and lovely.
Dr. Lam and the staff always make me feel comfortable and at ease during my visits. Even those super fun pap-smears!
I gave 5 because the group are very friendly and helpful
She listened intently and moved forward toward preventive care. She's knowledgeable, covers all bases and is pleasantly positive.
She was really understanding and brought me comfort. She worked with me and listened to what I had to say.
Dr. Lam always makes awkward GYN appointments tolerable :)
Dr. Lam is easy to talk to and answers all of my questions and really seems to care about her patients.
Was able to register online. Almost no wait seeing doctor. Staff is always very pleasant. Dr. Lam takes her time. Does not make me feel rushed like she is in a hurry to get to next patient.
As always, time was spent with me explaining everything in detail.
Dr. Lam is excellent and provides good patient care.
They always make me feel comfortable
Did not have to wait long. Staff friendly and courteous. Dr. Lam is easy to talk to and very thorough.
The wait is never long, the parking is great, the people very pleasant and friendly. I appreciate Dr. Lam, always asks if I have any other concerns, any questions and if the ring is doing what was expected. She is caring.
Dr. Lam was very patient with all our questions and really seemed to understand our concerns.
Dr. was thorough.
They were very fast and nice .
Dr. Lam communicated well with me. I didn't feel rushed. She seems thorough, and she contacted me with follow-up information.
Friendly and courteous staff. Dr. Lam and her assistant were so caring, professional and engaged. Dr. Lam explained everything to me and didn't rush me to answer my questions and concerns.
Friendly doctor & nurses, as well as front office staff.
Got me in, exam went well, people were friendly, and even got me in for a mammogram on the same day.
My problem was addressed and solved
The staff was extremely kind and helpful for every step in my appointment.
As with all of my visits, all of the staff are very nice and helpful. Dr. Lam always makes me feel comfortable and answers any questions I have. She never seems rushed and takes her time explaining things to me. She's also really nice and conversational which is great too
Dr. Lam spent a lot of time with us . She is very knowledgeable and caring.
Dr. Lam replaced my Mirena IUD and gave me informed advice about how long to wait until replacing it again given recent medical studies and my partner's vasectomy, preventing unnecessary replacements too soon in the future.
Dr. Lam is very personable and creates a comfortable environment for her patients. She answers any and all questions and is overall a great OBGYN.
The doctor answered my questions in the office and called me with more information after the appointment
Dr. Lam spend all the time I needed to explain the pros and cons of the procedure she has to do. She was very supportive and listened to all my concerns.
I was so happy about getting the appointments fast within my time frame. Costumer service is great from check in and check out! Dr. Lam made sure to do a fast ultrasound and blood work to find the problem.
Dr. Lam took time to listen to me & get to know me as I am a new patient. She made suggestions and gave me feedback. She was very professional and knowledgeable.
Dr. Lam was exceptional! She was easy to talk to, a great listener and very kind. She had a fantastic patient bedside manner.
Efficient and friendly
Dr. Lam and the staff are great, efficient, competent and compassionate at the same time
Everyone is nice and Dr. Lam is excellent.
The doctor was personable, calm, and thorough without rushing. She was able to ease our minds about certain things and explain other topics when we had questions.
Nice clean office
I was able to finish my appointment. In a timely manner. The provider answered all my questions & had a good suggestion.
I liked meeting Dr. Lam, she was nice and professional.
Dr. Lam is thorough, kind, attentive, and patient. I always feel like I am her only patient when she is with me. She responds to questions with an earnest care and interest and makes sure the answer makes sense. I appreciate her sense of humor and gentle manner.
I feel at ease with Dr. Lam, how she relates and explains my questions and concerns. She is re-assuring and friendly.
I like Dr. Kim, she is very thoughtful and is very thorough.
She was very concerned that I did not have a pap in years. She suggested and I agreed to have one and she found some concerned on the test. I will continue to have paps in the future.
Satisfied thus far
Because Dr. Lam is very professional and caring. She always has time to listen to me.
Courteous staff, nice facility, able to do mammogram and bone density at same visit.
Dr. Lam does not rush thru my appt., she is thorough, articulate and compassionate. I was a patient of Barrie May for 30+ years and have always been thankful for the recommendation I received that long ago from a nurse friend who worked at Saddleback Hospital. You have a great staff!
The service when there is outstanding - I have great experiences with the nurses and doctors. But to call back seeking info on a test - after 4 days I called on a Friday early in the day, no one called me back until Monday and then I do not know if the call back was from my call or to just to relay the test results. My appt. was on Wed. I called Friday the call back was Mon.
Dr. Lam was very understanding of my predicament and made time in a day where she didn't have extra time to place another IUD when we discovered mine had fallen out. I so appreciated how kind everyone was from Dr. Lam to the phlebotomist to the ultrasound technician.
Friendly and kind interactions
short wait, friendly staff
Dr. Lam spent the time with myself and my husband to fully understand my issue. She answered all our questions with ease and made sure we both were clear on what to expect.
Dr. Lam was very thorough and easy to talk to. She even managed to schedule a mammogram right after my appointment which meant everything to me.
Everything was great
Dr. Lam successfully replaced my IUD and gave me advice about future replacement timelines
Organized staff, great doctor took the time needed with me to assess my situation and discuss concerns.
Dr. Lam was very personable. Was very easy to talk to and she took the time to listen. She was very knowledgeable and for a first time patient I think she ensured that I completed several tests.
Dr. Lam was very understanding and informative about my experience and future.
Dr. Lam is the best! Super thorough and caring.
Disinterest in working with me as a patient.
Dr. Lam and her staff are always top notch. I really love the staff at the Irvine office - they are always welcoming and professional.
Fast friendly efficient knowledgeable
The advice and direction given were questionable. I sought a second opinion and now have a different plan. The second opinion gyn has overruled the procedure recommended by OCWMG and I believe I will have a better medical outcome.
Though Dr. Lam was delayed with a delivery, I did get to see her. I like her very much.
I really like Dr. Lam. She is kind, understanding, and takes the time to listen.
Attention was given to me related to my complaint. Doctor stayed on task.
Appointment was on time, quick and efficient, and staff was friendly.
Dr. Lam was professional yet compassionate and very informative. The medication she prescribed immediately helped my problem. I look forward to my follow-up appt.
Dr. Kim Lam is very pleasant. She has an excellent bedside manner and she makes me feel comfortable as a patient. She is cheerful and knowledgeable and seems to care about the best outcomes for her patients. I'm happy I chose to go with OCWMG and that the telephone receptionist booked me with Dr. Lam
Short waiting time
Dr. Kim was amazing. Really understanding, non judgmental, and took the time to make me comfortable. I will go back to her
I felt that the physician was cold and disinterested in what I had to say. She made me feel very uncomfortable and uneasy. She lacked sympathy and good bedside manner.
I always enjoy going to Dr. Lam as she is so caring and nice.
I really like how welcoming and nice everyone was
Good interactions with the front desk, MA, physician On time visit Very personable physician
Dr. Lam put me at ease and was concerned and caring toward me. She asked the right questions and gave me usable advice.
Dr. Lam is very personable and amazing at answering my specific questions regarding my health.
Dr. Lam is very friendly, professional and knowledgeable. The office staff are nice and courteous.
Not only is Dr. Lam a talented practitioner, by my estimation, she is always open and honest. I feel comfortable asking any and all of my questions as relates to my health and trust her expertise in answering them. I also appreciate her candor when test results are inconclusive and she doesn't have an answer readily available and her sensitivity when delivering bad news.
Dr. Lam really cares about her patients. She takes her time and really seems to be invested in their care.
Able to address my concern
Dr. Lam took lots of time to get to know my medical history and answer my questions.
Dr. Lam is awesome. Very caring, knowledgeable, and efficient. The office staff is also great as always.
The provider was unable to communicate clearly on the lab tests requirements during the visit. An order was sent to the lab directly. I had to schedule my own appointment and figure out what needed to be done during the lab appointment.
Greeted upon arrival by front desk staff. Dr. Lam was attentive and listened as we reviewed my file for my annual exam. She was open for conversation and gave great suggestions with my questions / concerns. We did additional test for my well being on the same day wish of my visit which was convenient.
Check in was easy and I enjoy the tablet computer where all my info is there and I just needed to update and do a day of form. Everyone is always very helpful and friendly and they managed my expectations by letting me know they were running behind.
Dr. Lam spent time answering all my questions.
We love the quick appointment
Dr. Lam is very knowledgeable and thorough. You can tell she cares about her patients.
Dr. Lam is very thorough!
Dr. Lam addressed all my questions and followed up with questions from previous visits. Took the time to ask how I was doing.
Easy and quick
I like when my Dr. talks to me about issues and seem concerned about my health
Because they're were so nice and fast!!
All the procedures were done in the same building.
She told me info
I really like that the mammogram and exam are in the same building and coordinated.
I loved Dr Lam. Very nice and gave me good info so i could make decisions. I LOVED THE FRONT DESK! I left a dr because the front desk people were so badly trained and rude.
Services are so nice and Dr. Lam is very professional and friendly. Office visit remind and results post are convenient and helpful. The after visit package with gift is sweet
LOVE Dr. Lam. She is personable, yet very professional. Makes it a great experience!
I know she was coming from a place of care and concern, but I felt like I wasn't listened to when I disclosed I was working with my therapist at my own pace about my past trauma.
Dr. Lam discussed all aspects of my care and treatment with me and was good at answering my questions. She was also happy to have my husband there for the exam, and to ask for his input as well. I will return to her for my exam each year.
Dr. Lam takes the time to listen as well as the time to explain recommended treatments and answer questions.
Dr Lam took her time to answer all my questions and review all my test results. We had just had a very difficult experience and we appreciated her kindness during that time.
Dr. Lam was very thorough and fast.
Doctor Kim listened all questions and explain to me everything clearly.
Dr Kim Lamb is very professional and also a very nice person. She understands very well my situation and explains with the good level of detail anything regarding my labs results and examination. I am very happy and feel very comfortable with her as my doctor. I will definitely recommend her to my friends.
Everyone was very kind and the doctor listened to all of the questions I had.
Friendly staff, Dr went over previous visit and explained and answered all my questions.
People were nice. The visit was positive and efficient. Nothing negative to report.
Dr. Lam is great!
Dr. Lam takes time to listen! She is very empathetic and knowledgeable.
Dr Lam was very professional and did diagnose part of my problem However I later learned I also had a urinary tract infection and I was wondering if she might have suggested a urine specimen be taken for testing. I probably should have suggested it..
Yes! The staff always goes above and beyond!
I had a challenging insurance issue and they were so helpful. Everyone, front office, back office and of course the doctor were so nice, respectful, professional.
Dr Lam is an excellent provider. She is so caring and takes time for any concerns that I may have. She is a very good doctor and I thoroughly enjoy going to her.
Everyone in the office was friendly and polite.
Dr. Lam is a personable, knowledgeable and very kind person.
I really like dr lam
Although we had to wait longer, it is fine because they had technical difficulties (computer issues). But I still gave them 5 because everytime I'm there, the experience is always great. We are taken care of. Receptionists are friendly. I just love it!
Love my doctor
Dr. Lam is very personable, thorough, and knowledgeable. She takes the time to answer my questions and I feel like she genuinely cares about me and my health.
First time I went to Dr. Lam was to discuss a problem I had. She ordered tests and checked me and fortunately nothing was found to be wrong. She is easy to talk to and I like the way the patient portal connects to the patient so quickly after a visit.
Love all my doctor/nurses at OCWM they are all so caring.
Dr. Lam is the best! I love that the entire office is respectful of my time and that the wait time is always acceptable. The office staff is very pleasant. But, Dr. Lam is the best! She is understanding and empathetic. It is a great experience every time I go.
Short wait time, friendly, efficient staff and Dr. Lam was attentive and listened to me.
Dr. Lam is just the best! So personable and makes the experience as pleasant as it can possibly be.
Dr. Lam was thorough and attentive, she did not seem put off or bothered by my questions and need for additional information. She provided excellent patient care while I was going through the worst reason for a visit, a miscarriage.
Was seen on time, just a follow up
The appointment occurred on time. Dr. Lam is very personable, professional and thorough.
It was my first visit with Dr. Lam. She had a good "bedside manner".
Dr. Lam is attentive and answers any questions honestly and clearly.
Good and quick service. Friendly and professional.
The staff and my on-gyn were did a good job
Dr Lam is very professional, and up-to-date with the most recent knowledge in her area. I feel confident that I am in good hands.
Close to home; not a long wait; Dr. Lam is very professional and personal, a doctor who really cares
Dr. Lam is great. She is thorough and takes the time t explain things to you. Great person
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