Dr. Chung explained the procedure thoroughly and answered all of my questions and concerns.
Dr. Chung always is friendly and caring. She immediately makes me feel comfortable. She also is really good at explaining what is going on and answering questions.
The team at the front desk was warm and helpful. I waited quite a while to be called back, but found out as soon as I was that the doctor was in a surgery that was running long. They told me it would be another ten minutes or so and she had one patient in front of me, then they asked if that was okay with me. I was astounded that the nursing staff respected my time so clearly. As the nurse was verifying my information, she realized I was anxious and I said that I knew why I was there, as this was a second opinion. She immediately comforted me in the most professional and warm way, being sure not to make promises she couldn't make, but assuring me of the doctor's expertise. I immediately relaxed and felt sure I was in the right place. The doctor came in shortly after and was warm, informative, efficient, and yet still gave me every indication that she'd stay and answer any and all questions I had. She is clearly an expert in exactly my circumstances, yet she was able to provide me with the entire spectrum of options for care. I didn't feel pushed in any one direction, but rather given the information to make my own informed decision that was best for me. It was exactly the experience I needed, particularly after changing hospital groups. Getting to be treated by a consummate professional shouldn't feel like a luxury, but it did for me that day and I feel so lucky to be able to be part of Hoag and be a patient of Dr. Chung's.
Staff and Dr. Chung were very nice and professional. Doctor gave me thorough information after exam and confirming diagnosis as well.
The staff was extremely friendly. Which made me very comfortable. Dr. Chung was thorough and patiently explained my situation.
I can't say enough great things about Dr. Chung-- professional, thorough, listens to me and addresses my medical concerns, kind! I really appreciate that the she takes the time to know my history so I don't have to supply every detail each time I visit. Staff is well-trained and competent in their communication with me as well as their medical responsibility for my appointment. Also, there was adequate staff available for the number of patients, which ensured a timely, efficient, COVID-aware visit. Stellar group practice!
The service was pleasant, no wait time, overall experience easy and comfortable.
1) Front office nurses are nice and knowledgeable. 2) Wait time was short. 3) The nurse in the treatment room is sweet, courteous and very efficient in her work. 4) Dr. Chung gave me a very good impression as my new doctor. She spent just a right amount of time with me. She answered all of my questions.
All staff, front desk, nurse, and doctor, were all friendly. I also got to my appointment a little early and they saw me early. I was walking out the door 10 minutes after my scheduled appointment was supposed to start. Super efficient.
