Dr. Lo outlined the pros and cons of removing two different fibroids so that I could make an informed decision. Dr. Lo and the office provided lots of pre-surgery instructions so that I knew what to expect for the surgery as well as how to prepare. On the day of my surgery, Dr. Lo and the nurses were very warm and accommodating, which helped ease my nerves. My husband and I found the post-surgery warning signs hand out helpful.
On time, friendly and professional staff
This was a follow-up appointment. Waited less than five minutes after arrival.
Dr. Lo is so attentive, professional, warm, friendly, caring. She makes me feel like she really cares about me. I wish all my doctors had her personality, temperament, and care for their patients. Dr. Lo listens to any of my concerns, she doesn't rush me along, she makes sure everything is addressed before ending our appointment. She is great about explaining treatment options.
Everyone's friendly, caring and professional. And Dr. Lo is as patient and caring as a doctor can be, never rushed and takes her time to explain everything.
Timeliness and care.
I had the best experience at my first visit with OCW! Dr. Lo and her MA Barbara made me feel absolutely comfortable. The Irvine office is beautiful, the front office staff was extremely nice and inviting. Overall my visit was amazing all around! Thank you OCW for providing me with the upmost care!
Very thorough, listens and offers recommendations to make me and my symptoms better.
Dr. Lo really seemed to listen to me and had good recommendations with a plan for follow-up care.
Clean facility and nice staff and physicians
The staff and Dr. Lo are very nice and patient. They provide you with the time you need.
Dr. Lo was wonderful and the visit was painless and informative. I think most women do not enjoy a PAP smear exam but my visit was as enjoyable as can be for the procedure. Dr. Lo was efficient and willing to answer any questions I had during the exam. I will definitely continue going back each year.
Everyone was so nice and welcoming, and the new facility is beautiful.
Quick (in and out), answered all of my questions, professional, clean, test results were back quickly.
Professional, friendly, helpful
Dr. Lo was wonderful, but after a discussion about exploring a weight loss program with a Rx, she advised I just needed to make an appt with a nurse practitioner for consultation and for RX. When I went to make that appt, I was treated like I was doing something wrong and that didn't exist. The lady was gonna ask Dr, but she was with a patient. I I had a mammogram scheduled, so I said I would come back to get info or make appt. when I returned, another lady at front desk was rude to me and again acted as there is no such thing?? It turned out there is a weight loss Program offered and a process which I was not given any info on? I decided to still schedule an appt 2 weeks out and was only disclosed I pay $25 consult for info. Nothing more was given to me. The day of my appt, after making child care arrangements and leaving work early, I get a call that they had to cancel appt since it had to be with a dietitian who would not be present??? Anyhow, the lady that called me to cancel as I was driving to appt, got an earful from me!! She provided me with more information about program that the front desk should have provided me from the beginning!! Overall, not happy with the miscommunication between the dr and the front desk and making me feel like I did something wrong and then they cancel appt an hour before because they didn't schedule this correctly!! I have been a patient with this group for 25 years, and never was treated this badly!!
I love the staff and the facility and Dr. Lo.
She is very clear in her explanation and take time with me, also she remembers me.
Dr. Lo makes time to talk to me and asks me questions. She is not intimidating and I can ask her questions without hesitation.
[Highly satisfied?] Yes.