Professional, friendly, helpful
I love the staff and the facility and Dr. Lo.
She is very clear in her explanation and take time with me, also she remembers me.
Dr. Lo makes time to talk to me and asks me questions. She is not intimidating and I can ask her questions without hesitation.
[Highly satisfied?] Yes.
My appointment was quick and painless, and the staff is always so friendly and helpful!!
Clean waiting room. Not busy.
Biopsy result was good.
She was very nice.
Dr. Patricia Lo is very kind and polite to me. I appreciate your kind response.
Waiting time is short. The exam was performed well.
Wait was not long, I got mega lost trying to find the office and everybody was so helpful and amazing! All the nurses and docs were super super nice and listened and heard concerns which I greatly appreciated :)
Dr. Lo was great. Prompt, knowledgeable and professional. She also personally followed up with me on my blood tests and results. I also liked the welcome/thank you card sent after the visit, adding a more personal touch.
Professional and friendly.
Love that Dr. Lo is so casual and easy to talk to. Very informative in an understandable way. Never feels like an awkward appointment.
Dr. Lo was great. She listened to my concerns and recommended new birth control to address my needs.
She spent considerable time with me answering questions and discussing options.
Little wait time. Dr. Lo and nurse were great!
Dr. Lo is amazing, very caring, thorough and professional. She makes you feel extremely comfortable in a not so comfortable setting!!
I've been coming here since 2008 and have had all wonderful visits. Providers are very knowledgeable and staff are very efficient.
Doctor and staff were kind and knowledgeable.
Excellent patient bedside manner and thorough and kind.
Dr. Lo is always very kind, courteous and professional. She answers all my questions. I came in most recently for a postpartum follow-up. I had a great birth experience with her as well.
I love Dr. Lo. She makes me feel so comfortable when I am there with her. Her attitude with fertility and birth control makes me feel so safe and that I'm in control. My past experience with other doctors have been judgmental and usually the message is that I don't have options. Dr. Lo is the opposite of that. As long as she's practicing she will be my OB/GYN.
Dr. Lo is knowledgeable, relatable, patient and reassuring.
Everyone is very friendly and made you feel comfortable.
Easy for me understand the language.
Efficient and kind physician, short wait, and fast test results!
Everyone I was in contact with was kind and polite. They were fast and efficient.
The front desk lady was very patient and informative with me . Also I liked Dr. Lo, She asked me questions about my history and did not seem in a hurry to send me off. Also the back office nurse Barbara was gentle and kind. I felt good in this office:)
The doctor was very nice and answered all the questions I had.
[Best thing is...] Speed of visit, kindness of provider
Gave me some guidance.
Dr. Lo had a very kind and calm demeanor. Answered all my questions. I was seen in a timely and efficient manner.
Dr. Lo is very kind and patient. And really cares about her patients!!!!!
Been seeing this doctor for 6 years. Very consistent!
I love the staff and facilities.
Physician answered all my questions - medical assistant was thorough in explaining everything.
Doctor was helpful explained what her plan was.
The Obgyn had a poor bedside manner. She was cocky, did not perform my overdue Pap smear, was impatient, sarcastic, answered my questions for me (rather than allowing me to fully answer) and did not take the time to hear me.
Efficient practice even though it's huge with tons of doctors.
Everyone was attentive to my needs.
Had my babies there with Dr. May, quality of service, from the front desk to my doctor has never change. Also breast care and bone density service groups outstanding service.
Good staff and made you feel very safe and welcomed and comfortable.
Doctor explained what I needed to do to help with problem.
Dr. Lo made me feel super comfortable and gave great advice.
This was my first appointment with Dr. Lo after Dr. Kalra left the practice. I thought she was going to be an impossible act to follow but Dr. Lo was amazing. Sat down and really went through all aspects of the annual with me and actually LISTENED. She spoke with me, in detail, about concerns I had and helped me come up with a plan that worked for me. She also didn't tell me I'm fat. A fact I'm acutely aware of and don't need to be told by doctors. She actually told me to give myself some grace, given the state of the world.
Regular doctor had a baby to deliver, saw Dr. Lo - she was VERY nice, attentive, asked pertinent questions. A wonderful bedside manner - really.
Appointment was interrupted and then rushed when she returned. Didn't acknowledge anything I had checked yes to on my bio. Also brushed off a concern I had as something inconsequential. Will be switching doctors.
Everyone was very friendly. Dr. Lo has great bedside manner. She makes you feel important and she spends a lot of time with you. I love her.
Dr. Lo and staff all took time to answer all my questions and really get to know my health history and current health questions.
Nice office staff and friendly, knowledgeable doctor.
She made me feel so comfortable, was super easy to talk to.
Action plan, nice doctor, helpful and clean office.
She spent a ton of time with me and made me feel like her only patient. Not rushed. So nice.
Staff is always friendly and welcoming. Doctor Lo and nurse always makes me feel comfortable during visits but more so during a pandemic. Thank you
She took her time and was very thorough. I felt cared for and my concerns were addressed. Dr. Lo was very smart and professional but also very warm and caring.
The team is friendly, welcoming, professional, and sensitive.
Everyone (from the front desk staff to the physician's assistant) at the clinic was friendly and professional. Dr. Patricia Lo was patient in answering my questions. She explained the procedures thoroughly and gave out advice based on my needs and situation. The whole experience was so pleasant and well-informed.
Quick and easy check in, staff is always friendly, was able to do blood work quickly and without having to go to a 3rd party location, the doctor was able to help me with mental health questions and treatment - in other words, was able to address all my issues in one place + super nice and friendly staff.
This was for my 6 week postpartum checkup and I felt my provider really took the time to care about me and talk with me about my concerns.
Minimal wait time, clean rooms, doctor's care, efficient online system delivering results and ability to message for appointments and medical questions, quick responses.
Dr. Lo took time to listen to my concerns and she recommended some options for me to choose. She was very helpful. Thanks Dr. Lo.
Dr. Lo was great, didn't seem rushed with me at all and gave me helpful tip for taking Evening Primrose to lower my breast tenderness throughout the month.
Check in was prompt. I arrived early for my appointment and only waited about 5 minutes before being seen. Dr. Lo was in the room within one minute of me hitting the call button. I was able to get my blood drawn really quickly as well. The front desk staff was quite lovely and very helpful. The waiting room was arranged to allow for social distancing. Wonderful experience overall.
Very nice. Patient and informative to any questions.
Dr. Lo was friendly and took the time to listen and answer all of my questions.
Very nice people, appointment on time, great doctor, nurse very professional.
Dr. Lo explained my imaging results and performed my procedure with care.
It was safe and clean.
Everything and everyone is super helpful.
She's always professional. Always answers my questions honestly. She makes me feel comfortable.
Dr. Lo answered all of my questions. She remembered things from our previous visits and made me feel comfortable.
Dr. Lo was very personable and took time with me. I felt comfortable.
I didn't have to wait to get called in, Dr. Lo was incredibly friendly and answered all my questions.
Friendly, took time to listen and discuss
Bedside manner of Dr. Lo is excellent! I feel so comfortable and relaxed and she's more than happy to explain things to me. I also am thrilled that I can contact her using the website messaging portal!
Dr. Lo is great! She is kind and understanding. I really appreciate her care.
Dr. Lo was kind, personal, informative and helpful.
Treated with courtesy and care.
The friendly staff plus the convivence of getting Bone Density Test plus my Mammogram done in one trip! It was quick - easy and painless.
Patricia Lo is an amazing Doctor. I am very thankful to have her as my doctor.
I was able to make the appointment quickly in a few days and I really enjoy the interaction with my doctor.
On time, caring and professional.
I went as a new patient and everything went well
Short wait time and Dr. Lo has great bedside manner.
Care felt very superficial. I was asked if I wanted a mammogram ordered, when I have a history of breast cancer in my family. All other doctors I've visited have recommended one, not asked if I thought I should get one. Mentioned pain in my legs during my period and discomfort in stomach region and my concerns were dismissed. Also told my blood pressure was high, but "perhaps it's because you're nervous." Nothing was said about following up to check it again.
Quick in and out. Able to ask questions
I like all the doctors. For 27 years I've been in the group.
Clean, quick to be seen, online input of information beforehand, doctor made me feel comfortable even though I was stressed.
I was nervous considering it was my first annual wellness exam. However, everyone I spoke to at the office was kind and reassured me there was nothing to worry about.
Dr. Lo is very pleasant and makes an uncomfortable visit less uncomfortable.
Fast service and professional staff.
Doctor Lo was professional, recalled my medical history and provided answers to my questions.
Dr. Lo was very thorough in conducting my exams and communicated promptly with me on test results. She cares for her patients health issues and always helpful to find a treatment that's best for the patient. I am very satisfied with my experience with Dr. Lo and will continue to see her.
They allowed me to wait in the car. They called me in 10 min before apt time. Only 25 min total time in the office. Waiting room was empty when I walked through.
Friendly, clean environment, location.
All the services were very prompt, friendly and results were pretty quick.
I love Dr. Lo, she is kind, compassionate and professional.
New procedure due to COVID went well. Thorough exam from Dr. Lo - all staff great. Like that I can get a mammogram same time.
Dr. Lo is very professional, patient, and friendly.
Listened to my questions and concerns. Counseled me. Offered support.
Dr. Lo is so responsive and thorough. I really appreciate that she always answers questions I ask through the portal.
I was greeted warmly when I was in the office and I was immediately put at ease. The annual exam was easy and results came back quickly. I even received a handwritten thank-you note a few days after my appointment. I felt that Dr. Lo and Barbara really listened to me.
Friendly, clean, and minimal contact with other patients.
Dr. Lo is so kind and caring and makes patient feel like they can really tell her their personal issues.
Dr. Patricia Lo was very thorough and made recommendations for me, for which I'm pleased. I'm finally getting the help I need.
Dr. Lo is an amazing doctor. She takes her time and allows you to ask questions. She even asks about your family, and it's genuine!!!! She's also an excellent doctor, and so so sweet!!! I had the Mirena put in several times before, and no one was able to get it into the correct position. But she did on the first try. She is a blessing to me!!!!
The doctor was very kind and caring. She was very gentle.
The staff was kind and quick, and safety/cleanliness was clearly a priority in the office!
Reminder call for annual follow up was nice. Receptionist and nurse were friendly. Doctor Lo was very nice and smooth to talk, plus gave me extra exercise info.
I love this practice! It seems like you care and explain everything that is going on. I have never had a negative experience with any of the doctors I have seen. Dr. Lo was professional and listened to everything I told her. I recommend your practice to all my female friends and family and they are happy too!
Good communication. Helpful front desk. Lots of social distancing.
Kind and prompt service
Staff was amazing...kind...no wait time and Dr. Lo was amazing....took time, was not rushed and no wait time.
Great doctor! Easy in/out and overall experience.
Dr. Lo is easy to communicate with and knows her specialty. My gastroenterologist suggested I see a gynecologist, and I decided on Dr. Lo because of a previous positive experience with my annual women's wellness exam last year.
Very friendly staff. Minimum waiting time. Very clean. Answered all my questions. Took her time with me.
Friendly staff, doctor is friendly.
I was able to get an appointment to see the doctor that same day to address an immediate concern. Dr. Lo is always kind, professional, and thorough.
[Highly satisfied] With the promptness in which I was seen. I also liked her concern and the way she wanted to find out what was causing my condition.
Dr. Lo has been working with me on menopausal problems and told me one potentially serious problem had resolved itself with the medication and following her instructions.
They took care of me good. They are trustworthy staff.
Doctor was patient and explained things in detail and gave me hope . Her positive bedside manner is much aporeciated
Dr. Lo is always very friendly and informative. I feel very comfortable during my visits.
Dr. Lo was great. Took her time to ask questions and give answers. I really like this office and staff.
[Highly satisfied because of the] expediency in which I was seen. Friendly, supportive, offered great advice.
Dr. Lo always takes the time to address my concerns and returns my emails in a timely manner.
Dr. Lo and the entire staff were very welcoming and friendly. I appreciated Barbara reaching out to me when my appointment was running late. Dr. Lo was patient, interested in my history, kind, and professional. I never felt rushed or ignored. Please tell everyone thank you for a great experience.
Dr. Lo is very caring and I did not feel rushed in any way. She answered my questions and was very thorough. She has an excellent manner with patients and helped me to feel comfortable.
Dr. Lo is very compassionate and knowledgeable. Made me feel very comfortable.
Dr. Lo is an exceptional doctor who cares about her patients. Additionally, the office and nursing staff are friendly and professional.
Dr. Lo really cares about me and is always looking for ways to help and recommend me to the best doctor if she feels I need additional care. She is very current in her field and always able to answer any questions I have. She is also very responsive on the portal.
Dr. Lo always takes as much time as I need.
Dr. Lo is professional, beautiful, likable, easy to talk to. Pays attention to your concerns. I'm blessed to have her as my gynecologist.
Dr. Lo makes a positive effort to make me feel as if I were her only patient.
Dr. Lo shows kindness and concern for my problem.
Quick service, didn't wait long time to Be seen by doctor. Didn't feel rushed during appointment with doctor.
There was no need for a visit. I was charged a copay for the dr to tell me something which could have been done by phone.
I like have both mammogram and appt with Dr. Lo on same day. Appt, were on time. Dr. Lo is awesome! She really listens to me and did not rush me.
Very professional great patient attitude.
Dr. Lo was engaged with me as the patient. I appreciated her "chair side" manner. Made me less nervous. 2 Thumbs Up.
Dr. Lo was very personable and communicated very well.
Very patient and listened. Very compassionate
Staff is polite, wait time was reasonable and Dr Lo is terrific. She takes time to listen, she remembers me from visit to visit, and she is personable .
Dr Lo was friendly and warm, professional and addressed my needs.
Appointment was easy to schedule and on-time. Follow-up ultrasound was available for my situation with relatively little wait time. I very much like the ability to check my appointment schedule online, read all the follow-up notes, and message my doctor for additional questions.
Dr. Lo was wonderful. She took so much time with me, answered all my questions, and made recommendations for how to proceed.
Dr. Lo is the best OB that I have seen to date. I have moved throughout the country and have seen many providers over the years. She is kind, thorough, and follows up regarding ongoing issues. I would recommend her to anyone.
Dr. Lo is very professional and the mammogram was done on time.
All of the staff was welcoming and kind from reception to ultrasound and to my doctor. They answered many questions without making me feel rushed.
Dr. Lo is a wonderful, kind, knowledgeable person
Doctor was excellent, compassionate. Staff were professional, respectful, efficient.
The amount of care and attention everyone provides makes you feel important and cared for.
Dr. Lo provides a pain-free procedure and was patient with my questions and concerns before, during, and after the procedure. I was also extremely happy with how the procedure was able to be performed in-office under local anesthesia rather than more invasive options.
Dr. Lo spent a lot of time explaining what the result was and her recommendation for the future. Thank you for all your help and time!
Dr. Was very personable and calming on my first visit. She was down to earth and I felt comfortable talking to her. She answered all of my questions, and took her time during my appointment.
Dr. Lo very gentle and easy to talk to. Answers all questions so we understand totally.
I like Dr. Lo. She explains everything In a clear way. I am a senior with specific GYN issues & questions & she works with me in a way I appreciate.
Ideally would have preferred to meet physician in office rather than exam room and physician would have written down options for me to take home to make decision on next steps.
Yes, short wait. Friendly staff
I was in a gown on a bed waiting for over an hour.
Dr. Lo takes her time to talk to me about my situation. She is very kind and has good suggestions to help my problems.
Dr. Lo took time and discussed my questions and concerns. She listened.
Dr.Lo is a wonderful doctor who spends time and discusses in detail about the treatment plan. Her bedside manners are amazing!
Dr. Lo was very professional and made me feel very comfortable as I'm not very good at discussing my womanly organs with people and she educated me and allowed me to be honest about what was really going on .
The wait time was brief. Dr. Lo was very thorough and took her time listening to my concerns.
Staff was so nice!
Dr. Lo was very thorough and explained the upcoming procedure in detail to me. She made sure I was comfortable with everything and that all my questions were answered.
Feel well cared for and compassionate doctors and staff
Dr. Lo was very thorough and competent.
Dr. Lo is very friendly and nice. She is not in a hurry when talking to her. She is awesome doctor.
Nurse was very accommodating, I had to bring my 10 mo old. Dr. Lo remembered me after one visit and details about my kids and life. It was very refreshing to think your doctor really wants to know you and makes an effort to discuss issues with no rushing. I am so happy to get this treatment.
This was my first appointment, therefore I was nervous to attend. The staff, nurses, but most especially Dr. Lo made the experience pleasant and I felt taken care of.
The doctor was very accommodating.
Did not have to wait more than 10 Minutes! It was awesome! Also. Quick service when she came in. Very thorough and I was done!
Dr. Lo may be the best doctor I have ever had. She works hard to create a meaningful connection with the patient and is very thorough.
I was seen in a timely manner and was not kept waiting too long in the waiting room. Dr. Lo was very pleasant and took the time to asked questions and made me feel comfortable.
Was seen on time, Dr. Lo spent a good amount of time with me and her assistant and the office people were all friendly and efficient. Dr. Lo is very caring!
I always receive the quality of care that I need and convenience of having US's and mammograms at the same facility. My doctors are always concerned about my well being and always have a feedback for any of my medical issues.
I've been feeling not great for a while and tried to talk to the doctor about that and instead I got a lecture about making sure I make time for date nights with my husband, while I felt like my other concerns were minimized.
Dr. Lo is great
She was very talkative and seemed interested in getting to know me.
Welcoming staff, didn't have to wait long and professionalism of doctor and staff.
Front office check staff were nice. Dr. Lo was very nice, personable.
The office treats me well. They remind me via phone of appointment day and time. The doctor explains the situation well in simple language.
Respected my time, didn't have to wait. The staff was polite. The doctor is very nice, takes her time, allows you to ask any questions.
Concerns were not all addressed.
Comfortable setting and personal treatment
I had a biopsy. The doctor was on time and I was in and out.
My visit was a quick turn around. Checked in and right away got called back. Everyone is super nice and attentive.
Everyone was very pleasant. Dr. took time and answered questions.
Overall I felt very comfortable in the place I was in. It was all women and very friendly staff. It definitely makes a difference when I was greeted with respect and kindness rather than straight to the point and uncaring of a patient's issues/struggles. It felt very welcoming.
I liked Dr. Lo. I didn't have to wait. Everyone was nice.
Dr. Lo was very kind and gave me some options for the problem I was having.
I was able to fill out my medical history online, previous to the appointment. When I arrived at the designated appointment time I was taken right in, on time. Dr. Lo is pleasant, friendly and very efficient.
[Highly satisfied with] the care and compassion demonstrated as well as the professionalism of the doctor.
Staff was exceptional and very kind. Office waiting area was very cozy. Dr was extremely helpful and informal.
Great bedside manner
My wait time was minimal, every staff member I encountered was friendly and helpful, and Dr. Lo is WONDERFUL!
Easy to get an appt. and didn't wait long for the Dr.
I was feeling pressure in my ovaries.
Star was friendly. Also didn't feel like I was being rushed thru appointment.
Waited to go in. Finally put in room told to undress and then still sitting 20 minutes later naked and freezing and told to sit on the table with Little a little paper wrap around me. How rude and insensitive can you get. Then I had to call for my own Results. Uuuuughhhh
Dr. Lo is very patient. I am a professional and she explains exactly what she is doing or needs to do and gets procedures done fast and efficient.
Very helpful and friendly staff
Front desk "paid attention" instead of being distracted and was very polite and professional. Dr. Lo answered all my questions. Because of my age I didn't feel dismissed. Most importantly, I was shocked (in a good way) that my results were communicated back to me from the doctor personally and not from an assistant.
The doctor was professional and knew what she was explaining.
I have "white coat syndrome" and Dr. Lo puts me at ease and makes these appointments much easier than they have been for me in the past
Took the time to explain my bladder issues.
Friendly staff and was seen promptly
Dr. Patricia Lo sat down & just talked with me. We discussed some issues & I felt she was truly interested & not in a hurry. Barbara her assistant was also very friendly. I also received a note in the mail. That has never happened before.
The staff are friendly and they make you comfortable. The doctor is taking time to listen and I like that she is being thorough.
Doctor took time to discuss all concerns
Got in and out in a timely manner. Doctor is personable and always makes me feel comfortable and well taken care of
She gave real honest feedback about my medications.
Professional staff. The doctor took the time to ask me questions and listen.
Fast, easy and painless. Also made me feel comfortable during exam
Dr. Lo is great! She is one of the best doctors I ever had. Wish I knew of her when I had my boys.
I didn't have to wait around in the lobby for more then a few minutes and I just about got my clothes off, hit the button and Dr. Lo was in the room. She's so compassionate and takes very good notes because she asks about things we discussed from the previous appt.
Dr. Lo was patient and respectful. She took her time listening to my health issues and gave me some good suggestions in what I could do to improve them. She listened to my questions and gave me thoughtful answers. She didn't seem rushed and before she left she asked if there was anything else I needed to talk about. I didn't feel hurried and I got the answers I needed.
I have felt more and more comfortable with Dr. Lo and staff. I am always seen in a timely manner and staff is very helpful and friendly.
The doctor was very thorough.
Love Dr. Lo...
Dr. Lo made me feel at ease! I was so scared as I've never been to a gynecologist before and I'm glad I went here for my first time.
Dr. Patricia Lo is really nice and professional in terms of asking health history, questions, and doing the exam. Dr. Lo is very easy to interact with and asking questions. It was my very first time doing the pap and kind of nervous. However, Dr. Lo provides very good presentation to let me understand what she will do when checking my cervix, and made me feel very respected and comfortable during the test, while providing verbal explanation of what she would do next. I would definitely come back to Dr. Lo again when doing my physical annual check up next year.
Dr. Lo is Absolutely Wonderful!!! I never feel rushed with her, and she is so kind and caring!!!!
Dr. Lo is wonderful. She keeps me informed and is knowledgeable and kind. Always love seeing her for my appointments.
She explained everything well and had great bedside manner.
Doctor and staffs have always been very helpful and friendly.
I got an IUD put in.
Everything was fast and easy.
Dr. Lo was professional and friendly, she took the time to listen to my concerns and answered my questions.
Dr. Lo is kind, patient and knowledgeable. It's not quite like visiting with a friend, but almost feels that way - I don't dread going, LOL. Nurses and staff at desk were all helpful and friendly :)
Got in to appointment fast and had professional service
Patricia is so kind and helpful.
Everyone who works at the Irvine location is friendly, professional and efficient.
Fast and efficient with online paperwork. Doctor was clear and helpful. Did not feel rushed and got electronic results within the week.
Dr. answered all my questions.
I really appreciate getting such timely results of my biopsy! I only had to wait a few days, rather than an entire month like at my last provider's lab
Doctor Lo is really caring and listens. I didn't feel rushed.
Patricia MD at Laguna Hills office has been very helpful with all my needs!!! She took her time and explained every concern I had... In all the years going to different doctors she definitely is the Best!!!!!
I have always had a great experience here
Dr. Lo is very caring she has excellent bedside manner. I didn't feel rushed. She spent the time to answer any questions I might have had.
Dr. was very personal, friendly made me feel comfortable
Dr. Lo took the time to answer my questions.
Dr. Lo is amazing! She is kind, thoughtful, does not rush the appointment and answers all my questions and concerns. Just thinking about what I've been through I could not have asked for a better doctor! She truly is a gem!
Staff was friendly, on time and thorough
She spent the time, it didn't feel rushed, and she communicated expertise and care.
Doctor was professional, helpful.
The doctor and staff were very kind.
The wait was reasonable and the Dr. was very professional and personable.
Dr. Lo as well as her assistant always make it the best experience. They are so kind and answer all my questions. I get very overwhelmed with doctors and they always put my mind at ease and reassure me. I feel very comfortable around them both.
I like Dr. Lo. She is easy to speak with and listens to, and addresses, concerns. Minimal wait, too!
Timely and it felt like a personalized experience.
Location is very near of my home, Dr. Patricia Lo is very friendly and check up very detailed. Also she can speak Chinese that is a big help to me!
Absolutely love Dr. Lo. She is very thorough and empathetic. I also received a sonogram that morning and the sonographer was lovely, as well. I finished the sonogram an hour before my scheduled appointment and your staff was able to get me in to see Dr. Lo earlier, so I didn't have to wait so long. I was very impressed with the whole practice.
Everything was easy, from making the appointment to checking in to being called back on time.
Appointment and tests were on time or in some cases, early (so no excessive waiting). Staff was professional and friendly, did a nice job of explaining the tests/procedures, what to expect, etc.
Dr. Lo was very friendly, explained the procedure. It was one of the easiest, fastest and most comfortable pop smear I've had.
I thought Dr Lo took a considerable amount of time with me and was extremely thorough.
Thoroughness of the appointment. Dr. Lo answered all my many questions, gave me lots of information, and was all-around very helpful and informative.
The nursing /office staff and Dr Lo were kind and professional.
Friendly staff and Dr. Lo made me feel very comfortable. She had a great bedside manner that I was at ease in a weird situation. She left plenty of time for my questions and explained everything I needed to know.
Kind staff, quick check-in, online patient portal is great. Dr. Lo was attentive and helpful.
My needs were met in a timely manner
Dr. Lo has a very good bedside manner and makes you feel comfortable and distracted from the procedure which is much needed during these check ups
For at least 30 years, I have been a patient of Dr. Norris-Walsh, but she's nearly retired. when I had to see a gyn in the aftermath of a CT and an ultrasound in the wake of being hospitalized in April, I decided to take a provider that I could see faster. Dr. Lo impressed me with her general medical knowledge, not just gyn. She spoke to everything from my tremor to my diverticulitis. I had been apprehensive about seeing someone new, but she exceeded my expectations. I would gladly see her again.
Dr. Lo listened to my questions and took time to address them. Didn't rush through the appt. And her assistant Barb was friendly as well.
The office is clean and comfortable. The appointment was on time. The front desk personnel, medical assistant and Dr were all helpful, competent and friendly.
It was quick, covered by insurance, the doctors were nice
The doctor was very professional in all areas.
Dr. Lo is a very caring Doctor. She listened and asked a lot of questions.
Dr. Lo was not helpful at all. I feel as though she did not answer my questions nor did she work with me in exploring options for the issues I was experiencing. She laughed at me for wanting to understand what was going on with my body.
Dr. Lo was fantastic. She was my provider throughout my pregnancy and made me feel comfortable and confident in all aspects of my pregnancy, labor, birth and after care.
Informative and helpful
I didn't have to wait too long to get called in or to see the doctor after the nurse finished her measurements. My second appointment for blood draw was very efficient as well. Less than 15 minutes from the time I checked in until I got to my car. This level of service and efficiency is rarely seen at doctor's offices and really helps me manage my time.
Dr. Lo remembers details about me and is always so kind and sensitive. I always feel very well taken care of by her.
Ultrasound tech was so friendly and Dr. Lo was also very kind and informative. The appointments were on time and not rushed.
Dr. Lo provides such great personal care, knowledge & professionalism with sincerity. She is a true patient advocate.
Timely manner. Exceptional location and facility. Amazing providers. Privacy and respect.
Dr. Lo is by far the best Gynecologist I have ever met with. She's so easy to talk to, and she really listens and gives heartfelt feedback on my concerns and questions. I've been to other Gynecologists who don't really seem to care, or have a "know it all" approach, and don't really listen. I'm so glad I found Dr. Lo, I have referred her to multiple friends who have experienced the same thing with other doctors.
Professional and friendly approach.
Seen quickly. Doctor very attentive and not rushed.
I feel Dr. Lo listens to my concerns which allows her to make other recommendations to my treatment. I want a Dr. that listens to their patients and make appropriate recommendations to their needs.
Dr. Lo is kind and professional. She even asked me how my ill sister was doing, which was so thoughtful.
I am 68 and I feel like I have been left out of female care. Dr. Lo paid attention to what I was saying and helped me. Please don't leave us out because we are getting older.
Dr. Lo seemed like she was busy and quick to end the visit. Seemed to find things funny, that I did not when talking about side effects I was having. I was not impressed with her bed side manner. That will be my final visit.
At prior appt. my physician wanted me back for annual exam. As I left I booked it. Unfortunately it was booked as a follow up which I did not need. So I did not receive the annual. Dr. Lo was apologetic but as I told her I wish I had not taken the time to come. In addition I had to wait a very long time, I believe about an hour. When I informed her how I long I waited she apologized but said one patient arrived late and this threw the whole day off. Unless it was an emergency that patient should have rescheduled.
First time seeing Dr. Lo. She was thorough and answered all my questions.
Thought Dr. Lo was very clear, made me feel comfortable. Also, she referred me for my breast exam and bone density test, which I could do in one visit.
I am impressed with the level of care and professionalism provided by Dr. Lo and Barbara. I also appreciate the patient portal.
Doctor took time to ask about family and life overall. Provided thoughtful advice and suggestions regarding improving health.
The whole process was punctual and courteous.
Dr. listened to patient, also she is smart and also she is not in a hurry she takes her time! She is very attentive with the patients! Thank you Dr. Lo.
I felt I received good care. The doctor was knowledgeable and my concerns addressed.
I adore Dr. Lo and Barbara. They are both knowledgeable, professional, courteous and caring.
Mammo test real quick. Online access to medical records. Was able to ask doctor questions.
All of the people are kind, which makes me feel at ease.
Provider very personable, however recommend that she be more gentle and describe what she is doing before and during exam. Last provider who is not longer with your office did a great job talking the patient through the procedure and was extremely gentle.
Got in quickly. Dr. Lo explains, and takes the time to answer questions
Dr. Lo was great! She was kind, took time to answer questions, and it was the easiest pap I've had. Glad my PCP's office recommended her.
The doctor was very thorough she asked a lot of questions, she wasn't hurried.
I really liked Dr. Lo. Her demeanor suited me.
Dr. Lo provides excellent care. Not only did she perform a thorough exam she provided education and touched on all areas of women's health for my age group...post menopausal. She was both clear and concise with her educational thoughts and recommendations.
She was so amazing! Great doctor and super friendly!
From the front office to the exam room, there were friendly women working there. I enjoyed the art work even in the hallways--sometimes ambiance matters when you're worried about a biopsy report.
Very little wait time and I always feel well taken care of at this facility, and especially this medical group.
I got in during my scheduled appt time and all the staff was very friendly, helpful, and educated.
From the reception desk to the doctors everyone was so professional and sweet. I was even offered water while I was waiting.
They're all so nice and made me feel comfortable and at ease :)
Everyone was very supportive and Dr. Lo explained everything about what I needed to know
All personnel involved were friendly, polite & helpful.
I have been a patient of the group for decades. When I first started going, the wait was long, and you had to go on a separate day to a separate place to get your mammogram. I like how it's all done the same day, at the same location, which I appreciate because I don't have to take two days off of work. This is my first visit with Dr. Lo, and she was thorough, gentle, and answered any and all questions.
My doctor was really nice & accommodating. She gave time talking to me & asking me if I have any questions.
I liked her very much she took time with me and I didn't feel rushed through .
She is a wonderful Dr. Very sweet, informative and professional.
Waiting time is short, courteous staff members
All staff including doctors are professional, forthcoming with information, positive and friendly.
The nice treatment and care. Feeling comfortable in the enviroment despite never going to an OBGYN before.
I had very certain concerns that were not addressed in my visit. I filled out the questions that covered my concerns. I don't think she even read it. These concerns were outside of the MRI results I brought in. This is a first in over 21 years. I have been with this group for a long time.
My husband and I are so incredibly blessed that we met Dr. Lo and her staff. From our very first visit to the office, we were welcomed and comforted by both the front office staff as well as by the doctor and her nurse. Dr. Lo has exceptional bedside manner. She is compassionate and empathetic. Furthermore, we never felt rushed in our appointments. She spent time with us and made sure we understood every milestone in our pregnancy and post pregnancy journey. Kudos and the highest recommendation to Dr. Lo and everyone at Orange Coast Women's Medical Group.
Physician was very easy to talk to and answered my questions.
First visit with this doctor after my original ob/gyn (of 22 years) retired. I went to 1 Dr. in between and did not have a great experience, was referred to Dr. Lo by a friend and she was WONDERFUL!
Dr. Lo spent a great deal of time just talking to me and making me feel very comfortable.
I felt comfortable with every worker that I was in contact with. Dr. Lo provided excellent experience. She presented information to me in a nonjudgmental manner, which I fully appreciated.
The doctor took the time to answer all the questions I had throughout the exam.
Dr. Lo was genuinely interested and concerned about my menopause problems. She kindly answered all of my questions and did not rush me.
They were very prompt in seeing me and could get me in even though I was a new patient.
All questions were answered. Immediate referral to mammogram following appointment.
The wait time was less than 10 mins. The staff is friendly and Dr. Lo is wonderful.
From my greeting at the front desk, to my ease with Dr. Lo, to how quickly my test results were made available, my experience was positive all the way around.
Didn't feel like Dr. was genuinely interested in my history. Felt like a #. NO follow-up for a week after ultrasound, I had to call for results/next steps. Couldn't explain reason for recommended next step. Does not seem invested in patient well-being.
I just felt great after examination...
Fast and excellent service
Patricia Lo had very good bedside manner - she kept talking and listening to me with a very calm manner, she had an easy smile that wasn't forced, she was very confident and smooth and nothing was awkward at all. I felt like I was in good hands. She knew what she was doing, she was quick and efficient, and I didn't have any fear or anxiety because of her confidence and calm.
Dr. Lo and staff are pleasant and efficient
on time meeting. kind. listen. friendly.
didn't think the doctor was really involved.
She was able to take care of issue immediately
Dr Lo was attentive & took time to get historical questions answered about my medical background.
I feel Dr. Lo listens to my needs and is willing to be flexible with my specific needs and makes recommendations to ensure that the medication and my specific needs are met.
Dr. Lo is very professional, kind and good listener.
Dr. Patricia was very professional and helpful and kind.
The office is very efficient and friendly. I always have an easy experience when I come here.
Dr. Lo was very though and took time for all my questions.
The staff are lovely. They managed to get me in quickly regarding my concern and were very prompt on following up.
She was very helpful
I feel comfortable and able to share my health history
I really liked the doctor, my old doctor retired, I was with him for 35 years so I was hesitant to change. I was very happy with the care she gave me .
Dr. Lo gave me all the time I needed to tell her my problems. Also, She saw something unusual (when doing the annual test) and sent it to the lab to ensure nothing is wrong with it.
Friendly staff, appointments on time, thorough relaxed examination, wonderful doctors and nurses!
Dr. Lo is so calming and shows much interest and I can feel she truly wants to help me in my needs. I expressed to her me and spouse have been trying to conceive. She had so many resources and put me at ease. She is so easy to talk too and makes me feel so safe to be in her care.
Dr. Lo and her assistant are extremely respectful ! Dr. Lo takes the time to explain procedures / surgery all the way through, making sure you understand everything as well as feeling good about everything! She is amazing so is her assistant they are a great team ! :)
Everyone is super nice and Dr. Lo is very easy to talk to.
This was my initial visit with Dr. Lo. She took the time to talk to me. I didnt feel hurried.
Dr. Lo is very personable and helpful with any sort of questions or concerns.
Dr. Lo seems so caring and very thorough. Sad that I had to cancel my surgery.
She never leaves me wondering as she explains what is going on
My doctor made me feel safe and I trusted her. Thank you
I didn't have to wait. Dr. Lo was very informative.
Everything is organized, the doctor is friendly and comfortable to talk to and so is the staff, and they accommodate my schedule.
Dr. Lee was out of the office and I saw Dr. Lo. Very nice thank you.
The nurse, doctor, and staff made me feel welcome and comfortable. They were also very communicative.
Very professional and nice.
Not a lot of wait time and doctor was very nice and easy to talk to
Dr. Lo is extremely knowledgeable and very kind. She explains the procedure in the way that a lay person understands.
Ultrasound was great , they are so efficient and understanding on a professional and personal level. Dr. Lo puts my family at ease with my first pregnancy
Friendly and helpful staff.
From the scheduling to the staff, the online portal but most importantly Dr. Lo is fantastic.
Dr. Lo took time to listen to what I had to say she was kind and caring I'm happy to have her as part of my health team.
We visited Doctor Lo throughout our pregnancy. This was our first so naturally we were anxious. Doctor Lo made my husband and me feel comfortable and we looked forward to every appointment.
Dr Lo listened to my concerns, provided options and we were able to agree on a course of action.
Friendly, informative, efficient, helpful.
Took too long to be seen
Dr. Patricia Lo was very friendly and professional. She listened and asked questions carefully to diagnose my symptom and find the root cause.
The office recommended that I come in early to do New Patient forms. I did and they saw me on time. In scheduling my next/follow-up appointment, the staff took extra steps to consider my needs and preferences, given the holidays are around the corner. Dr. Lo was friendly/approachable and professional, answered my questions and made me feel comfortable.
Dr. Lo listens to my needs and follows up promptly
I've always found my experiences with Dr Lo to be very positive. I really like her as my doctor.
Dr Lo was very professional
From the moment I entered the front door, everyone was courteous and the Dr. was on time for my appointment. Dr. Lo was very knowledgeable and personable. I felt very comfortable with her.
Was seen on time/quickly. Dr. Lo took her time with me discussing various things; Didn't feel like I was being rushed, as some other physician visits can feel. Phlebotomist saw me immediately, rather than having to schedule another appointment.
Able to do mammogram and exam on same day with no wait time. Dr was super kind.
The check in process was efficient, I felt the doctor listened to my concerns and offered qualified suggestions. My pap exam was smooth and with very little discomfort. Caring and nurturing environment.
Dr. Lo and her assistant were nice, seemed very caring and shared good information about my situation. I felt the time they spent with me to explain my condition and procedure were perfect - not rushed. The other people I encountered in the office at check-in and check-out were warm and friendly and the whole office feel felt comfortable and welcoming.
My doctor spent a lot of time with me and covered everything about my entire history. She was the most amazing doctor I have ever had. She was so knowledgeable. I couldn't ask for better care.
Dr. Lo was friendly and listened attentively. She offered and explained several different solutions to an issue I had. She was easy to talk to.
Dr listened and communicated well
Little wait time, professional and friendly service.
Wait wasn't too long. Physician was very helpful.
Accommodated me and tended to my needs
The care and actual interest Dr. Lo has in my overall care. Both mental and physical
It was easy to book, check in, and the wait wasn't too long. In and out in under and hour :)
I am a new patient of Dr. Lo so I wasn't sure what to expect from a woman Doctor since I've always had a male gynecologist. Dr. Lo exceeded my expectations! She was warm and kind from the start. She asked me questions and went over my past history. She seemed to be a concerned about my health. She asked me if I had any questions for her. I told her that she was thorough and I didn't have any questions. She in turn said that if I did, just ask them on the portal and she will get back to me.
Dr. Lo is fantastic! I get very anxious at times, but her calm demeanor and compassion really help diffuse that. She's knowledgeable and professional and has earned my complete trust and confidence. I'd recommend OCWMG and Dr. Lo in particular to any woman looking for excellent quality care.
Everyone was sooo nice!
Everything went smoothly from setting up a new patient forms to scheduling follow up imaging. Dr. Lo was knowledgeable and had good Dr/ Patient manner.
The doctor was professional and did not rush. She took the time to ask and allow me to answer questions. She was very thorough and had nice bedside manner.
Dr. Lo took time with me and did not make me feel rushed. She answered my questions and seemed to genuinely care.
Dr. Lo is fantastic. She is kind, a great communicator and easy to talk to. Best gynecologist I've ever been to.
Each encounter with staff was friendly and engaging; waiting time was minimal; Dr. Lo was great!
The staff was friendly for my first and second visit, smiling makes you feel welcome, especially when you're worried. I was diagnosed w/a rare skin disease (VLS) and was stunned to lose Dr. Hoang (trust had been built), but extremely pleased to read Dr. Lo's bio and then to meet her. She listened to my concerns, answered my and my husband's questions about VLS, and gave us a game plan for treatment. Whoever is hiring, you are doing a great job. THANK YOU, [patient name]
I had a pre-op appt. with Dr. Lo and she was very thorough in explaining the procedure that was to be done. Dr. Lo answered all my questions and concerns.
Dr. Lo was very thorough and professional. She took her time and asked questions beyond the basic to guarantee I received the best care.
Check in was efficient and timely. Visit covered my needs and options were discussed/explained well.
Doctor and nurses were very caring and helpful.
Dr. Lo was so nice and easy to talk to, she made me feel comfortable in an embarrassing situation, and also put my nerves at ease during the procedure.
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