Roxy did a great job explaining the procedure. I also asked her opinion on where to put the remaining filler and she made a great recommendation on an area I had not considered.
Roxy refused to see me stating "we weren't a fit" because of the review I gave for my first treatment. I drove an hour and a half to be told I was not going to receive the second treatment with the medication left from my first service. I was referred to Statesboro to see Dr. MCGOVERN who tried to help me understand why Roxy was justified in not wanting to work with me. After expressing my dissatisfaction of the firat treatment we determined a miscommunication in the results I was wanting and those the Dr wanted. To end the visit Dr McGovern asked for time to review an alternative course of treatment but couldn't find a plan that would adhere to her goals and the results I was looking for. We agreed that Renewal MD could not provide the results to clear my acne and sun damage spots. DR McGovern said I had many skin issues and just don't think I would be happy. I appreciate that she did not want to waste anymore of my money since my skin is beyond the scope of assistance.
I had two spots with scabbing from dermaplane and I saw no results after treatment. I've spent over $800 so far between the treatment and products and have no visual changes in my skin.
Even during COVID challenges, my waiting time was short and the staff was very friendly and knowledgeable. [Single best thing is...] Roxy, she explained her techniques and answered all my questions. She kept me relaxed and did a great job. I look forward to future procedures.
Fabulous experience with Roxy. She is knowledgeable, professional and has stellar bedside manner. Can't say enough good things about her. [Single best thing is...] More youthful appearance!
I was seen quickly and everyone was nice. I guess the best thing was that the nurses were so nice and friendly.
She always listens to exactly what I want and also offers recommendations that are helpful. She thoroughly explained the procedure and some of the possible outcomes that maybe I have not thought about. I feel extremely comfortable and always pleased. Dr. McGovern and Roxy have been able to pinpoint my specific areas that are harder to treat. They know my face and what it needs. With that, I feel as though I have a more natural, youthful look.
2nd treatment done I knew what to expect, managed my expectations. Felt the price was more affordable this time too. Will let you know in 3 months or so :-)
Very pleased with staff and person performing procedure as well as answers to my q's afterward. Pleased with results!
I loved Roxy! She took up alot of time with me & was genuinely concerned. She is awesome at what she does! My new provider! Great personality & very knowledgeable! Office Staff Laquana gave awesome customer service too!
From beginning to end my appointments are always very pleasant. I am greeted by name, feel welcomed and never feel rushed. I have enjoyed feeling a bit more youthful and not so tired looking! Ha!
