I was satisfied with the care, but unsatisfied with the office experience. I was in the middle of an urgent situation, and was told that my insurance was dropped and I couldn't come in unless I paid 100% cash. Not a lot of empathy in the communication.
The physician's assistant who checked me in was pretty rude. I was trying to explain my symptoms and also my medications and I found her to be condescending and unhelpful.
Beautiful office in San Clemente. Very accommodating as I was running a bit late. Office staff professional yet personable. Have seen Carolyn P for years and just love her. Very thorough, professional and personable. Actually saw her in San Clemente instead of Laguna Hills because of a change in my schedule.
[Highly satisfied with] Time spent with me and knowledge of Carolyn.
Carolyn Patchett is great, my favorite NP to see. She always takes time to answer any questions I have and you can tell she cares about her patients. She is excellent at her work and has expertly helped me with several medical issues. During this time with covid restrictions and navigating a pandemic in a medical facility, the new regulations and strict mask adherence has been great, the facility and protocols (pre-check in, only use one door in and out of the building, temperature screening, and only two people per elevator ride), it feels like they are on top of it. I really appreciate that.
Carolyn was very proactive recommending new solutions and products I hadn't tried. She was also very competent and empathetic.
Carolyn listens to my concerns and answers my questions without being patronizing. I usually see Dr. Raffo-who is also amazing-but I like the care and over the top care that Carolyn gives. I highly recommend both her and Dr. Raffo.
They always make me feel at ease and everyone, especially Carolyn, is so kind and professional.
Everyone is super nice. Took me in right away and I was done quickly and professionally.
I like that you're able to check in prior to arriving to your appointment which lessens the wait time. My actual appointment was professional, thorough and efficient. Carolyn is always a pleasure to see.
She is friendly, efficient, knowledgeable, and detail minded. Plus I just plain like her. Carolyn Patchett had covered for Doctor Raffo, who was called out to deliver a baby last year. At that time I was impressed, so when I tried to make my appointment this year and was told Doctor Raffo was not available, I asked if Carolyn was. That made it a win-win situation during this tough time, my age, and getting my checkup done. Carolyn was even able to get me in for my bone density test so I didn't have to make another trip.
I love Theresa Whitman she saved my life when I was premenopausal, since then I've been coming for bio-identical hormones and my wellness through!
Both Dr. Mendelsohn and Carolyn Patchett spend quality time with me. They care about my whole, not just gynecologically.
She was extremely friendly and took her time with me. She was knowledgeable and helpful and made me feel very comfortable.
I was given an exam and a test to try to diagnose my issue. Caroline was polite and friendly.
