Dr. Cauthen is very thorough, takes time to answer questions, and has the best bedside manner. I always have great experiences with Dr. Cauthen
She ran the necessary tests and took my feedback on how I had been feeling
Quick - not a long wait - thorough - doc willing to do blood work so I don't have to go to primary doc
Dr. Cauthen has been through it with us, both happy and trying times. She was no different this time. She was very sensitive to our situation. She made me feel as comfortable as possible in such a bad situation. She treated me within the realm of my values and has always respected me in that way.
Follow-up Visit (Problem / Complication)
Dr. Cauthen always listens to my concerns and makes sure that I understand what is going on with my care. During the visit, she took the time to examine me and make sure I had all of my questions answered.
Dr. Cauthen was a great listener. She didn't rush me. She asked to review my medical reports, which included and ultrasound and MRI before meeting with me. She answered all of my questions and made me feel confident that she's the right doctor for my upcoming surgery.
I am very hurt and upset by my visit with this group on Monday April 26. I was highly recommended to this group and to specifically see Laura Cauthen. I called and booked an appointment with her personal scheduler Ruth and she knew I was a new patient and a self pay patient and booked me. I am in alot of pain and sick 24/7 due to ovarian cyts and endometriosis. I have dealt with this since 8th grade and I am now 32. Doctors always giving me the go around and never caring to explore deeper and find the root problems. I am now scared something is worse. I get to my appointment & check in then sit down and wait to be called to go back. 6 other people come in after me, and are seen before me. I hear the woman ask did you check her in, the other lady replied yes. Two minutes later im called back, lady does my vitals, weight & height then asks why I am there. I am then told Mrs. Laura will be in shortly. I then wait forever again, just to have her scheduler Ruth walk in and tell me she is so sorry but Laura can not see me because she does not see self pay patients. I told her but you booked me with her and knew I was self pay and I have been waiting to see her for 2 months. I have been in the ER 2x in this time and I need relief and help. She the tells me I can go to the other hallway and see Dr. Epps. Are you kidding me. Why did these people even let me go back if they knew all this. It was all I could do to hold back heavy tears as I have been waiting 2 months in pain. So I follow them to other hallway and go in another room just to be asked why I am there again and wait then lady comes in saying Dr. Epps can not see me today because the ultrasound tech is not there and more. So I was told to wait for a call to reschedule and I left. I got in my car and just bawled. I was so excited for this appointment for 2 months because felt like I was going to finally see someone that cared and was finally going to listen to me and help me. But I guess if you are self pay and don't have insurance, you do not matter and Dr. Laura is too good to see you. I would say you are not in this field for the right reasons. I am so disappointed in this company and staff.
Dr. Cauthen just chattered so much, that I forgot some of my concerns.
Communication between the doctor and her staff back to the patient is unclear. Overall I left the appointment with more questions than answers.
Dr. Cauthen explained everything clearly. She is also interested in patients' day to day life.
I always love seeing Dr. Cauthen for many reasons. The most important to me is the fact she doesn't make me feel stupid or invalidate my questions. I am nervous about everything and always have one thousand questions about treatment. Dr. Cauthen doesn't hesitate to answer them with grace and patience. She never makes me feel like I am wrong for asking questions. She never gives off signals of irritation or annoyance for them and always helps me fully understand what is going on and why she feels the specific treatment is needed.
Efficient check-in; short wait time; Dr. Cauthen has great bedside manners; always informative;
[Highly satisfied] Because Dr. Cauthen is amazing! No woman looks "forward" to her annual appt, but honestly, even moving 40 miles away...I truly cannot wait to see Dr. Cauthen and her staff, every year! Love. Them. All. So. Much.
Dr. Cauthen and the staff are very professional. I was in and out in about 30 minutes. The online check in is great.
