[Single best thing is...] Sight being so much better. Because of Dr. Levine. He' very professional and truly cares about his patient's.
Everything is going smoothly and every follow up Dr and staff explain everything before & during
I can see without contacts or glasses! I was highly satisfied with my visit. The staff were very informative & the testing was painless. The surgery was quick but it went very well.
The procedure went as planned and my vision is great. [Single best thing is...] Being able to drive and read the road signs and drive at night.
Before the surgery my eye drop prescription were not sent to my Pharmacy. I had to go back to beach eye care twice to get samples.
I had expectations of seeing better than I can. That issue is still being looked at and I hope it improves. [Single best thing is...] Trust in my doctor. He performed Lasik on me about 18 years ago.
Very satisfied! [Single best thing is...] Immediate results after procedure
I have been with BEC for almost 20 years and very much appreciate the professional, skilled staff and state-of-the-art equipment.
The staff was pleasant and helpful. They were willing to explain all the tools and steps, but the wait was very long. I was at the office from 9am until about 2pm. [Single best thing is...] The improvement in my vision.
Professionalism of the doctor and staff. Provided clear answers to all questions. My eyesight is better than 20 20 in both eyes.
Yes, I was satisfied, with this one qualification: how satisfactory the procedure will turn out to be seems to depend on giving it a little time. The jury is perhaps still out. [Single best thing is...] Competence and friendliness all around.
Everyone was very helpful and understanding. There was a minimal wait time. Everything was explained as the procedure was being done. [Single best thing is...] Being able to see without assistance of glasses or contacts.
I waited over 2 hours and 17 minutes and was still NOT seen for my follow up appt. Unacceptable!
Still think I need glasses for close up and distance
Competent friendly staff and pleasant atmosphere.
I have had surgery on both eyes and I think the procedures were very successful. I can see much better than before the surgery and I am very pleased with the results. Better vision in both eyes
I didn't feel that the complications were adequately explained. Since I never had such a procedure done, I didn't know what questions to ask.
Because I'm to wait for a period of time before I can look into correcting the issue. I'm still hoping it can be corrected.
Still working on getting my vision clear
Because i am now near sighted and had to get a new glasses prescription.
Felt pushed, no accountability from administrative staff
exceeded expectations. seemless completely confident professionalism from start to finish to followup ... unmatched
Happy with my vision, but feel like I wasn't completely aware of the limitations, such as still needing to wear glasses. Dr. Netrour was amazing, but overall very impersonal
I was anxious about the surgery and the surgeon did not comfort me during the procedure. I accidentally moved my eyes a lot because of how anxious I was and he raised his voice at me which made me more anxious.
The kindness, care, and professionalism given by the entire staff and the surgeon changed what I thought would be a terrifying experience to a calm and positive experience with an amazing out come. The clarity and brilliance of colors with my improved eyesight
Pleased that there were minor after affects.
Poor outcome. Vision was better before surgery. Severed Zonules prevented use of Crystalens.
Good result; highly skilled surgeon; good facility; proficient staff No complications
I had Dr Washler perform cataract surgery on right eye couple years ago. Now left eye was ready and wanted Dr Washler for that surgery also. vision is no longer blurry in left eye. nice and clear
I have 20/20 vision!!!! No more glasses & contacts!!! I feel incredible, this is life changing!!! I had a wonderful experience! The Doctor and his staff were extremely professional AND friendly while making me comfortable and preparing me for what to expect. I felt cared for every step of the way.
Everything was very clearly explained at the time of the procedure so I was always aware of what I was about to experience. All of my questions were answered.
never felt ignored. caring professional atomsphere. being able to see distant objects without glasses
I was shown through lens what my vision would be after surgery. My vision is worse now after the surgery on both eyes. I might have to have more surgery and wear glasses. My goal was to do away with glasses and have better vision. Also insurance does not cover my procedure and I have to pay for the procedure.
very satisfied efficient and well run practice clearer vision
Stress free. I felt very comfortable with everyone
My vision improved significantly
Friendly and Professionals performed the services intended in an environment which was conducive to healing. I can see much better than before with only partial glasses-(Surgeon made me remove the right lens so that eye would adjust to normal based on the corrective surgery performed on that eye) The Doc was right.
I was thoroughly prepared by the staff for the surgery, it was handled quickly and effectively and I had total confidence in the doctor and staff. Being able to see clearly without glasses for the first time in 20 years
The staff during and after surgery were friendly and helpful. I felt like I was in good hands and had nothing to worry about. The surgery went smoothly and there were no complications. Being able to see clearly and to have my eyes be free from contacts and glasses. That is a great feeling!
Not one person in the practice attempted to get to know me. Dr. Jain is a stranger and wouldn't recognize me on the street. There was no personal touch whatsoever. Coldest bunch of folks in a doctor's office I've ever met.
I knew exactly what to expect from the explanations I received. And I was perfectly comfortable throughout the procedure due to the excellent medical staff who cared for me. Clarity of my vision.
Very professional and friendly staff. I can now see much better than before.
Not having to wear any type of corrective lenses anymore. Emmy was great explaining the different procedures. She was also super friendly! Dr. Levine and the staff in the procedure room were also fantastic. I was pretty scared even with taking the Valium before the procedure. Dr. Levine and his team took the time to explain to me exactly what was going to happen as well being very caring and reassuring. I would highly recommend Dr. Levine and his team as well as Emmy!
Because of the care and respect from all involved. Being able to see things at a distance that are not blurred without wearing glasses and to drive without having to wear glasses.
I can see so much better ! Several things happened that I was not expecting, and the result is good, but I am glad it is over !!!!!
Improved vision. Great job by all involved
Everyone is very helpful & nice. No pain
The entire culture of the practice is one of respect and friendliness and patience with all questions and concerns??
The whole experience was pleasant, everything was explained to me and the staff was courteous.
I can see!!!! I can see! And Dr. Levine was so caring and supportive!
Extremely satisfied with the entire experience and so glad I didn't wait any longer to get it done!
Great experience all the way around. I never thought I would have 20/20 vision again, but here it is. Good riddance glasses and contacts.
I was able to see alot better than before. I am satisfied with my experience
Dr. Levine is a highly skilled doctor. better eyesight
I liked the idea I'd Dr talking to me throughout op letting me know what was happening and what he was doing The staff at pre op was great at putting me at ease before op and after op Very professional staff at hospital side as well as office side
No problems at all. Instructions provided included notes of what to expect and who to call if questions arise.
It was amazing!! Everyone was very nice and helpful! I am so blessed I can see now! Thank you to everyone who made it possible! Being able to see 20/15!
Great job by Dr. Neatrour and his staff. I would highly recommend Beach Eye Care for anyone considering vision correction. Dr. Neatrour explained the whole process very clearly and answered all of my questions.
I told you that television and people about 15 feet away is still blurry.
I would recommend Dr Waschler to everyone for surgery. Whole team was great. I can see far better than I have for years.
Doctor is still working on it
My only complaint was the wait time for follow up visits. Also was not very clear on how often to take some of the drops - I was told and followed what I thought I had heard but it would have been best to write it down.
Everything went just as expected. I was very pleased with the doctors and everyone else were involved. The nurses were great and the technicians too.
I had used this company before and had a good experience and was hoping for the same results and was not disappointed. I can see better
Service before, during and after the surgery was outstanding. I no longer need glasses for distance
My experience exceeded my expectations. No complications
Improved eye sight. The waa frwindly and helpful in evert wat
It was a good experience except the long wait 2 12 hours on a follow up appointment
I wish the doctor had better explained what my vision would be like after the surgery. I got exactly what I asked for - better distance vision - but I wish someone had told me I would lose my near vision. It makes such a difference in the way I live my life. Things aren't as dark now as they were before
Yes! Such a nice group of employees ar Beach Eye Care. I could see so much right away, it is truly amazing! I am glad I chose Dr. Neatrour!
I am referencing my most recent f/u visit, x1 month post-surgery. I am extremely disappointed in the customer service/patient interaction w/ Dr. Jain. I felt as though he didn't listen/take into account my visual issues; he was primarily concerned w/ getting me an updated prescription for my glasses, even though I continually tried to convey that I am still having trouble seeing out of the eye (it seems to be more of a perceptual issue vs. a surgical/structural issue)
My recovery was very quick and the surgery was painless and easy, everything was professional and great!
My world is so much brighter! Dr. Jain and techs were excellent. Dr. Jain's phone calls were much appreciated. Admin aid was not available and did not return calls. He was the only negative in the process.
I didn't realize the monovision was going to be the main focus, compared to my distance. Which, was ok, but wearing a contact in one eye hoping to catch up.
The doctor and the staff were great. Helpful and polite every step of the way. 20/15 vision
Everyone was extremely professional and friendly during every step of my procedure. There have been virtually no complications, which indicate the experience and knowledge of the entire staff.
The main office was very kind and went above and beyond to make the process enjoyable. I can see without contacts or glasses.
Everything about my experience could not have been any better. Being able to see long and medium distance without glasses. I couldn't even see clearly with my glasses
It was quick and easy. The staff was very professional and accommodating.
Yes Improved far and near vision, and a dramatic increase in vision clarity (detail).
The experience was wonderful. The staff helped with all the questions I had before, during, and after the procedure. I felt at ease knowing I was in good hands! Being able to wake up in the morning without having to put on glasses or contacts!
I felt welcome Everyone seemed dedicated. I really appreciated Dr Waschler's bed-side manner.
My experience for the most part was pleasant. The first eye that I got done had minor complications which made for a rough week after, but now I'm seeing much better than I ever thought!
Very satisfied. Dr. Levine was wonderful. Surgery Center Nurse (Judy?) and anesthetist were very reassuring. Love being able to see colors better - everything is so much brighter.
Being able to see immediately after and the results keep getting better every day. The doctor was fantastic at his job and the staff was very comforting and nice.
The administrative staff was rude and the waits were ridiculous. I was compensated for my wait but I would have preferred to not have to
I appreciate the detailed explanation Dr. Levine provided with regards to ICL. Exams were very thorough, and both Dr. Levine and technicians were very skilled. It's been 4 decades of wearing glasses and contacts for me, and now it feels very good for my eyes to see clearly without the irritation of contacts. Would definitely give the highest recommendation to all about this facility and provider.
The results are better than I hoped for - great job on both my ? There is no single best thing - it's all good!
I was very satisfied with the results. It made a difference in my vision and the results were awesome. Dr Waschler and staff were very professional kind and compassionate. I trust them completely. Dr. Waschler is a gifted. surgeon God bless him.
I have confidence in Dr.Jain - Operations Facility personnel were very professional - Practice Facility personnel were also very professional.
Every step of the procedure, what to expect, and all follow up visits were good experiences. The politeness of all staff, and surgeon, professionalism, and helpfullness was amazing.
You get 1 pair of eyes, and these feel like mine are brand new.
I was very pleased with the results of my procedure. Furthermore, the staff were reassuring and calm throughout the procedure, which turned out to be painless.
I was highly satisfied! My surgeon was very informative and put me at ease for my surgery, Jen also put me at ease and made scheduling super easy! I appreciate I can text VA beach eye care to reschedule my appt or ask any questions.
Very satisfied! Dr. Jain is the greatest! 20/16 vision
Didn't have any problems Vision improvement
Efficient care from beginning to end
The staff and the Dr. we're all very knowledgeable and friendly. I knew just what to expect before and after surgery, there were no surprises. During the procedure things seemed to move quickly and efficiently and I was able to go home and rest. It was an all around great experience. I no longer need glasses to see!!!
The team was very professional Clear distance vision
Procedure and process were thoroughly explained, along with possible adverse effects. Dr. Levine inspired confidence because he answered all of my questions in a way that was easily understood. The procedure took less than a minute for each eye. The staff was efficient but friendly and caring. Dr. Levine personally called me to check on my recovery. I feel I was well prepared by the staff with postoperative instructions. My vision is better than I've had in my whole life. I couldn't be more pleased with experience and outcome. 20/15 vision and no contacts
State of the art services available from a friendly and professional staff in a comfortable environment. I traveled more that 2,000 miles to return to this facility for their state of the art and professional support; they're that good.
I am very happy with the procedure. My vision is 10 times better than it was before and I am so glad that I did it plus the Dr was very nice. But my vision is still a little blurry, especially anything that is closeup. I have not had the "sharp, crisp" vision that I have heard that I would have. I also felt a little confused prior to my surgery, I wasn't told where the procedure would be done, I didn't know who to contact about questions and I wasn't told when to stop taking any of the medications until I asked the Dr.
All in all it was a good experience; especially, Dr. Waschler. Seeing clearly without glasses. Using glasses only for TV and to drive.
The surgeon and staff are always very professional and caring. Even though this procedure was done to fix a prior "over correction", they still took extreme care with my eye health.
We live in Newport News and the fact that we (my husband and I ) have been coming to this practice is the professionalism and skill with which we are treated. Until we are too old to come across the bridge tunnel we will continue our association with your practice! I ended up with 20-20 vision!!!
Overall service was excellent. I knew what to expect at every level of the procedure and the expectations were as presented, so no surprises or anxieties.
Improved sight prescription. Satisfied
Everyone was like family. The nurses and anesthetists called home to see how I was doing. Couldnt have been more conducive to easing any of my concerns.
Dr. Jain is alwsys top notch in my opinion. Better night vision. More clarity.
The entire staff was professional and friendly
My eyesight after the cataract surgery is poorer than prior to surgery. The glasses I received do not help my distance vision much and my eyes feel strained all the time. It is hard to focus. My reading vision was ok prior to surgery but very blurry after. The glasses do help to read but my eyes feel strained and tired after a short amount of time. It took almost 4 weeks to get the glasses and I had to leave town for a month (my Mom has dementia and I needed to go to Illinois to care for her) so I have to live with this until I return in February. Not at all happy.
I left another practice because I had lost confidence in their ability to perform the surgery. You were recommended by friends, and I just happened to get Dr. Jain. From my first visit, I was very impressed...your staff gave me the most comprehensive eye exam that I have ever had...I felt that I had gone from an antiquated practice, to the leading edge of eye care. Both surgeries went well with no side effects...follow up care has been excellent...Dr. Jain get accolades from this patient, and you can be sure that I will recommend Beach Eye Care to my friends and family....
The entire procedure, from consultation through surgery & follow-up were handled with the utmost professionalism. I had complete trust in Dr. Waschler, and trust can be an issue with me. The cataract surgery went well & the recovery went as expected, with no complications.
I had a very positive experience with the friendly support staff who greeted and guided me through the process.i then had a great experience with the medical staff and Dr Jain during the consultation, the LASIK procedure, and the post-opt visits. I can see and read again
Dr. Levine talked to me through out the procedure, explained what I would be feeling and hearing, which kept me calm. I can see clearly, without glasses or contacts.
Overall a pleasant experience. Staff was polite, knowledgeable and comforting. Surgery was quick and painless. I am pleased with my recovery and corrected eyesight Having perfect vision without contacts or glasses. It's an incredible feeling
Eventually not having to wear glasses/contacts full time. no one is perfect
One thing that stood out was the surgeon personally calling me the night after the surgery. The call added additional feelings that he truly cared about how the surgery went.
Traveling is easier. Night vision is bad
Everything went perfectly. The experience was thorough and I feel like the staff is genuinely concerned about the health of my eyes. It is still so surreal to me to not have to wear glasses after 22 years.
Dr N. was super nice to me and listened to all my concerns and answered all of my questions. I felt really comfortable with him and he made me feel like I had nothing to worry about.
Yes. Going into the process not knowing what to expect, the staff and Dr. Jain were wonderful through everything. Threy made sure i was comfortable and understood everything before, during, and after my surgery.
Because the end result is that everything, far, midrange or near is still blurry and it will be one month since my surgery date 10/13/17. I literally could see everything close and mid range perfectly prior to the surgery and everything in those ranges are very blurry still. As for correcting my distance vision; it does not appear that that worked at this time either. I am concerned that even though I have some healing time left that it will not make a difference.
I expected better sight after surgery. It is essentially the same as before surgery.
Dr. Neatrour and his staff were professional and extremely knowledgeable. They have an efficient, yet thorough process that allowed me to go from interest, to candidate, to patient far faster than I thought possible. They are experienced pros and their competency was clear every step of the process. The surgery and follow up went great, I couldn't be happier with my experience. I can finally see without glasses or contacts! And my vision is better than I ever thought it could be.
I could see as soon as I was done. I didn't believe that was possible. Quicker than I thought and painless
I can SEE!! Besides the wait, no one told me when to take the Valium so I was unnerved when the procedure started.
I have excellent vision now & am contact & glasses free! I had no complications and feel like the surgery was extremely well done. I had some concerns before surgery that I felt were very valid but felt like the patient coordinator couldn't fully address them and the surgeon sort of brushed them off like they were no big deal. In hidsight I can understand why they may have felt like my concerns weren't really important because in my case everything went very well and they are probably used to excellent results, but prior to surgery I did not feel very reassured at all.
Everything was explained clearly and all staff were helpful with any questions I had. Being able to see without contacts or glasses is just a great feeling! I can see when driving at night too...it's just a whole new world! Lol
The staff is well organized. I was treated with personal care but they have a refined effect process so I wasn't waiting around. Outstanding staff
Dr. Jain was excellent! I'd never even considered getting lasik done previously. As an employee of BEC, the more I became familiar with the procedure the more interested I became in having it done. I was beginning to have issues with my contacts so Dr. Jain recommended a PSE (presurgical exam) to see if I was a candidate for lasik. The staff knew any of the fears/concerns I had (I'd never even been dilated before) and made the visit very easy and comfortable. The day of surgery my dad met me there (because I'm a baby and needed someone to hold my hand). Even though I work there, the staff was no less professional, courteous, and informative and made sure I was comfortable and understood everything that was going on. The procedure itself was so quick and simple and best of all, painless! Even though I'd been told it would be, you still worry until you actually do it :) As soon as it was over, my dad, who had sat in the surgery suite holding my hand and watching the entire thing said he was ready for his to be done next! Dr. Jain called me that night to see how everything was going and I was seeing 20/15 at my 1 day follow up - this coming from someone who couldn't even see the big "E" on the eye chart before! I haven't had any light sensitivity and only had some minor dryness that was easily fixed with over-the-counter lubricating drops. I just had my 1 month follow up and everything's perfect! I'd highly recommend seeing Dr. Jain if you're interested in getting lasik.
From the first day with my consultation, everyone at Beach Eye Care was helpful, polite and informative. The thought of lasik surgery was scary and overwhelming to me but the entire staff that worked with me made this process a breeze! From the consultation and payment plan to the eye tests, surgery and recovery, someone was there every step of the way to guide me and answer any questions I had. This procedure was the best thing I have ever done for myself and I couldn't thank Beach Eye Care enough! That I could see without my glasses or contacts within minutes of the end of my procedure!
When I arrived I felt a good energy. All employees were excited for me and everyone else who was getting surgery that day. I was super nervous but the staff saw my need for a bit of TLC and reassurance. The best part of my procedure results was being able to wake up and reach for my glasses and putting them on and not being able to see through them. I was so happy I cried.
My eyes see better, but I am unable to see in bright lights. Its difficult to look at a TV. My eyes always feel tired even with eye drops. Its worrisome and my eyes may not get any better, they may only get worse.
Very professional and very informative. The results have been great. How comfortable the entire staff made me.
I'm happy I can see distance better without contact lenses. I am happy with most of my experience but I'm hoping my distance vision has improved in my left eye because I told Dr Neatrour I would wear reading glasses when needed them
Because my surgery was messed up and the vision in my left eye was made 3 times worse than it was before surgery and can't be fixed for at least 6 months after the surgery date
Very professional experience! I have been coming here for years for contacts and eyeglasses and I've always had a good experience. Being able to see without glasses.
I went from not being able to see anything, to being able to see everything. The staff was incredibly friendly and informative, which left me at ease. Dr. Neatrour was just as lovely and professional. It was a great experience. Being able to see clearly just a few hours after the surgery. I didn't expect my vision to be so clear so soon.
Everything went exactly as they said it would. I knew exactly what to expect and everyone that helped me was extremely nice and caring, which helped decrease my anxiety. There were virtually no side effects or pain after the surgery.
I can see better. Because of the wait time in the center
Dr. Jain is highly skilled and professional. Though I was only one of many patients, he took the time to explain and listen carefully to my concerns. Also, it's clear that Beach Eye Care does numerous surgeries but it never made me feel like I was just another number. They maintain a personal feeling throughout the practice without sacrificing excellence in performance. My entire life changed the moment I was able to read the clock on the wall where I had the surgery. I realized in that moment, 3:08 pm, that I was no longer a liability to myself if I couldn't find my glasses or ran out of contacts. I sat in the recovery room and teared up because I knew this modern day miracle of a surgery had blessed me in ways I had yet to discover. Now I can see when I first open my eyes in the morning, I don't worry about losing a contact washing my face or rubbing my eyes, I don't have to carry my glasses or saline around "just in case," I don't have to spend money on contacts or glasses, at the end of the day my eyes aren't irritated from dry contacts, I can fall asleep reading a book and not worry about sleeping in my contacts or crushing my glasses, and the list goes on. It's been a few months now, and I am still amazed and truly thankful for the skill and technology Beach Eye Care and Dr. Jain provided. It was just another surgery for the medical team, but it was an entire life changed for me.
Dr. Jain and his staff are always courteous and professional. Thank you for a wonderful experience.
From the consultation with Jennifer to the staff and Dr N the day of the surgery, everything was seamless and very impressive! I love my results!!! No glasses!!! Thank you!!
Everyone at Beach Eye Care was professional and helpful during my process of LASIK and post-opp appointments. The facility is beautiful, the employees are kind, and the doctors are the best. A family member referred me to Beach Eye Care after he had an awesome experience getting LASIK there and now I am 100% confident and comfortable recommending my friends and loved ones to Beach Eye Care. I CAN SEE!! It's as if I have contacts or glasses on the moment I open my eyes in the morning! I see nearly 20/20 - it is amazing!
I was somewhat apprehensive about the procedure and after a few visits and lots of questions Dr Jayne was able to answer all my concerns. I am able to see!
My new improved vision. The entire process from beginning to the end was amazing! My vision is 20/15 now. I also liked that the surgeon called me to check on me. Very personable and professional.
no pain, nice experience, good results no reading glasses anymore
The entire staff were friendly and professional .The results of my surgery exceeded my expectaitions! Being able to see the world as it really is again!
I was expecting to see better quicker.
The procedure was easy and painless, thorough follow-up care.
very happy with Dr. Jain, love not having to wear glasses
I wasn't aware it would take 3=6 months for my vision to settle in and improve. It is just about 3 months now and I still have issues at certain distances and vision still fluctuates
My vision is much clearer and I can read better.
Dr. Neatrour is a real professional, while being such a personable and likable doctor. He tells you exactly what to expect during your procedure and he listens intently and answers every question you ask. During my procedure, it was most reassuring to have him talk calmly about what was going on and I could hear one of his assistants count down the remaining time. I really liked this as you don't have to wonder how much longer. And because Dr. Neatrour is such a professional, you can tell he instills this in his staff. I opted for blended vision. My reading eye, which was set for a mid-range, is doing great. I have not experienced any difficulties reading. My left eye which is for distance, is doing good, but I do not yet have that perfect clarity I'm hoping for. Dr. Neatrour informed me during my follow-up visit that it will take a couple more months.
Not having to wear contacts any more, nor reading glasses. The staff and the surgery itself were excellent. Dr. Neatrour has an excellent reputation and his skill reflects that. What was extremely off-putting is the wait time during the follow up visit. I waited 2 1/2 hours. If it were not a follow up due to surgery, I would have walked out as did one other patient. I wanted lasik and specifically chose Dr. Neatrour to do it based on his skill level, however, I will not switch eye doctors to come to this practice because of what I regard as extreme disregard and respect for another person's time. I assume the practice has enough patients which is why this type of behavior is allowed to continue. You certainly are not trying to win patient satisfaction by consideration.
The doctor does not make the patient feel welcomed. Seems like the doctor is in a rush, therefore making it an uncomfortable situation for the patient.
I have always been seen on time at Beach Eye Care which is incredibly important to me. My surgery results are terrific. Everybody there is nice and helpful. My vision is incredible now.
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