Everyone, starting with Dr. Levine, was friendly, professional, & helpful. Two days after my first eye surgery, I experienced some symptoms that concerned me so I called their office & spoke to the on call physician. She assured me my symptoms were not uncommon, but felt I should be seen as soon as possible. Within 2 hours I was seen by Dr. Levine & I'm happy to say everything was fine.Patient concerns are definitely heard & addressed.
Anxiety was reduced, as the entire procedure went exactly according to preliminary explanations by all concerned. Resultant improvement in vision was extraordinary.
No issues and lots of precautions due to COVID.
I received very little verbal input/ information from the Surgeon before, during and after the surgery. No real education about the whole process except for the printed paper handout.
Staff was professional and answered questions. Surgeon and optometrist thorough and described procedures and outcome.
Surgery went well. Outstanding follow up procedures.
All at the practice have always been very helpful.
[Highly satisfied?] Yes, previously described. Everyone was highly experienced and courteous.
No glasses for a woman 55, waking up being able to see is wonderful.
I can see! It is miraculous the improvement in my vision.
I did not know what to expect it all explained to me really great I had no problem with surgery I was so glad when it was over it so much more than I thought I would highly satisfied with out come thanks for all great service. Thanks to Dr. Levine
Even though my cataract surgery took place as a hurricane was in progress, on top of the pandemic, the staff was very professional and helpful throughout.
Everyone was very friendly and professional. Had no problems in my recovery.
I did not clearly understand the different options of surgery.
Everyone was helpful, courteous, respectful, and professional.
I value the experience and expertise of Dr. Waschler. He and his staff guided me through the surgery process. I knew what to expect and felt at ease. Special thanks for my successful surgery.
I was impressed with the efficiency of the appointments and the helpful attitude of the staff. Everyone was great. All the bases seemed to be covered in an orderly, efficient manner. Much impressed!
The results are everything, which was excellent....thanks.
Everything went very smoothly from start to finish. Dr. Levine explains everything nicely for me. They did a second and everything went as planned.
Doctor was great, the surgery was perfect, and my vision improved substantially.
A wonderful, caring practice with highly qualified professionals.
Wonderful staff from the beginning where your temperature is taken to the front desk technicians and Doctor.
I felt comfortable with all the advance information I had received from various support members. Dr. Jain himself is approachable and listens. Although he has answered the same questions of patients over the years, He speaks as if he's never answered that question before. I found that his whole staff is the same way. I don't know how they learn that patience, I wish I could do it!!!!!!
Procedure for both eyes went very smoothly, and vision is awesome now.
I am writing this in appreciation of the superb efforts of the staff and medical professionals at the Center for Eye Surgery, and Beach Eye Care. They really took great care of me on my recent visit for Cataract/Multifocal implant surgery. Upon entering, I was greeted by Helen, and another associate that were both very pleasant, and efficient. Once registered, it was just a matter of minutes and Jennifer took me back to the prep room. Then my nurse, Judy. I have a special mention for miss Judy because she really took extra good care of me. Seems I am a little unnerved by needles in general and my veins like to roll. It is never good when it takes a couple tries. At that point, I'd rather have dental work!! She gives you something to calm you and did flawless IV's on both visits, for each respective eye. I was relieved Judy was there and asked for her on the second eye, and she did not disappoint. I will say that the entire staff was very professional, worked very well together, and seemed to all know exactly what they were doing. I couldn't have asked for better! I will save the last of my comments for of course Dr. Neatrour, and the Neatrour Eye Institute (Beach Eye Care). I have been going there for decades. Compared to others, they have the very best equipment, and latest machines/technology. I live in Norfolk, and it is well worth the drive. They have been essential for my profession as aircraft inspector. Dr. Neatrour has a calming, soothing, and easy-going nature that serves him well in his profession. We are talking the eyes, OK? I really was apprehensive about all this and glad he was doing the procedure. He is the man! He has that light about him you'll see upon consultation. Only been a month and I feel like the bionic man, or for those folks that can remember, the six million dollar man. I am seeing better than 20-15. Those Multi-Focal's are the bomb. All in a cataract lens! I couldn't even see, now, no more glasses! No more readers! You only get 2 eyes, and you use them every minute of every day. You will notice it immediately! Worth every penny. Doc assured me that I could not see thru things with the lenses. Darn. What a great guy, I thoroughly recommend [Single best thing is...] No more glasses at the amusement park, pool, shooting range, bicycling, etc.
The wrong lens was put in my right eye causing me to be out of work for 3 months.
I thoroughly enjoyed my experience this far. The doctor has me taking supplements to see if this will clear up my left eye from blurriness for a few months. I will schedule a follow up in October to have another evaluation. I'm still healing and I understand this is a process. The fact that I can walk around daily without glasses is something I haven't been able to experience since childhood.
Because I know that Dr. Neatrour will take care of the hazing and will give me the best results possible. [Single best thing is...] The clarity of my distance vision (right eye).
Yes, I was highly satisfied. I just wished my wife could have stayed there with me but I know we all are dealing with the Coronavirus now for safety. [Single best thing is...] That I can see better now.
The whole procedure was decscribed ahead of time and things went smothly. The vision results were what I was told to expect.
So far so good, feel like eyes are still healing. Still have a little issue with dryness. [Single best thing is...] I can read without glasses now.
I have not been seen since surgery. Partly due to Covid and appointment rescheduled due to Dr not available rescheduled for August. Being the first follow up
My experience during my surgery was uneventful. Everyone was friendly and professional in dealing with their patients.
I was a little uneasy with eye surgery but doctor & staff were very friendly and informative putting my anxiety at ease. So the second eye surgery was really easy I knew what to expect and all went very well. Great doctors and staff. I can see without glasses.
Everyone was professional and answered all my questions. The staff made me very comfortable before surgery and put me at ease. Dr. Levine answered all my questions and made me feel comfortable. I am happy with my vision and trying to get used to "readers" but happy with the experience and that I don't have to wear glasses or contacts anymore. [Single best thing is...] The fact that I can see as soon as I wake up without having to reach for my glasses.
Worth every dime! I am so happy I got the SMILE procedure. Everything was perfect! [Single best thing is...] Finally being able to wake up in the morning and seeing my alarm clock next to my bed.
Everyone from doctor to support staff was friendly compassionate & obviously knew what they were doing. [Single best thing is...] Clarity of vision.
Everything worked out perfectly. [Single best thing is...] I. Can. See.
All the staff, the doctor and surgery staff were pleasant, helpful and courteous. If there was a question I had after my surgery, it was addressed pretty promptly and I was never made to feel like my questions were unimportant. I'm very pleased with the results of my surgery. [Single best thing is...] I can read, for the most part, without glasses.
Everyone was wonderful--professional, respectful, caring and accommodating. The cloudiness is gone and I can see so much better!
Every step was explained. [Single best thing is...] Good vision.
Overall, the procedure went as expected
[Highly satisfied] As noted previously! [Single best thing is...] Vision highly improved.
Clean, considerate, professional. [Single best thing is...] Improved sight in right eye.
Dr. Levin was superlative. Very informative, professional and made me feel comfortable through the entire process. Staff was exceptional, as well. [Single best thing is...] The improvement of my vision.
Through the whole procedure, I felt and was made comfortable. The doctor talked to me and explained everything he was doing, I would here and smell. That was satisfying and put me at ease. No down time. No discomfort, and it was so wonderful to see.
[Highly satisfied?] Yes. I do not have to wear glasses and can see clearly during the day and at night.
Not only was the process painless, so was the procedure and after care! The staff well prepared me the day of, the doctor was sure to explain every step as it occurred, and has THE BEST bedside manner of any doctor I have ever had. Overall, I can't express how thankful I am to everyone who was involved, it was the best decision ever and it was the easiest to make! I went from not being able to see two steps in front of me, to seeing everything! I have never seen so clearly in my life, and that is with glasses and contacts throughout since the age of 8. Every day is better and clearer, I can't imagine deciding not to have the procedure done.
[Highly satisfied?] yes. [Single best thing is...] outcome 20/20.
It was best experience I ever had. It was all gone in half a day. The doctor and staff are some of the best I've ever seen. No pain whatsoever.
Staff was very pleasant and nice, made me feel relaxed and eased with the tension that I had. Everyone was pleasant. Doctor was great he explained everything I knew what to expect. No surprises.
Extremely pleased with my SMILE surgery experience. I felt full trust in this team and recovery was very quick and much easier than I expected. Thank you for you excellent work!! I have perfect vision without glasses or contact lenses!
I had no significant problems.
The Doctor and all Nurses and personnel were extremely courteous and explained each procedure in detail. The procedure significantly improved my vision.
Vision was corrected after 30 years. [Single best thing is...] Vision correction.....No longer have to wear glasses.
It was extremely professional, fast, and ultimately easy experience. Dr. Levine was great and it is awesome being able to see without corrective lenses for the first time in 20 years! [Single best thing is...] The ease. Lasik was so fast and easy, it was incredible.
I am so impressed with how this office is run, the quality of the staff and Dr Jain. Most offices are NOT this efficient. [Single best thing is...] That I can see closely now. I was completely miserable especially at night to the point of confusion.
Reading road signs is great! Efficiency, capability, friendly and cleanliness were tops! [Single best thing is...] Seeing better.
It was painless, quick & SUCCESSFUL!!! I can SEE!!!
Everyone knew their role. The operation started on time. The staff was pleasant and the communication between them seemed very efficient, like a well-oiled machine. The doctor was calm and deliberate in his movements which made me relaxed throughout it all. The counselor checked in on me before and after which was also nice, providing me reassurance.
Surgeon provided easy to understand explanations and instructions. Support staff friendly and professional.
From the 1st visit on, everyone was professional yet personable. The wait time for appointments were never long. Haze is a valuable asset to this practice. My husband & I fell in love with her. Having just met her, she made us feel like family & like we were the most important people there at the time. Finally, Dr Neatrour is professional yet humorous. He explained the procedure, the recovery & expectations. He made me feel I was safe & in perfect hands for the surgery. We loved this practice so much we referred our brother-in-law & actually brought in our granddaughter, who both had LASIK done & who both are very happy with the results!
The experience that I had with this office and procedure was wonderful. I have a very high eye phobia and everyone was very aware of this fact and made every effort to make me feel comfortable during all parts of the procedure. [Single best thing is...] No longer having to wear glasses
Still early, but dry eye and night vision still a problem. I think Beach Eye Care is outstanding. Far more comprehensive services and testing than my previous eye care practice. Good job.
Dr. Neatrour was very professional and personable. All of the staff were help and friendly. [Single best thing is...] 20/15 vision!
[Single best thing is...] Fast recovery Essentially PAINLESS! I am so happy with being able to see not only 20/20, but 20/15! Never in my life did I think I'd be able to see this well without an artificial lens either in my eye or out in front. I highly recommend this to anyone!
Everything went as expected, but waiting to see how my vision is in a few weeks. [Single best thing is...] Wasn't lengthy.
Dr. Neatrour was awesome and very informative along with the staff as well. I was super nervous to have the procedure but all they made me feel pretty comfortable with it. [Single best thing is...] I have the amazing ability to read everything without having to put my glasses on or contacts in for the first time in 20 years.
Dr. N was professional and nice. He explained the procedure, and what to expect before and after, which was helpful.
It was an incredibly positive experience, no issues, with amazing results.
From the consult to follow ups this could not have been improved.
Apparently my cornea was damaged. I am on steroid drops for a month and while I have no pain, my left eye is still smoky with multiple floaters and very light sensitive. I believe the cornea has healed and nothing will clear my eye but additional surgery which I hope will clear my vision and restore my sight.
It was very confusing with the way they explain to take the different drops for my eyes, very confusing. I also still have all my floaters and a little more from before I even had the surgery.
I am suppose to be able to read without glasses and that is not true yet. My doctor assured me it will happen.
I was very pleased with the whole experience I had with my cataract surgery. The only thing that could be improved is the response time in returning calls I made after surgery. I can see clearly without glasses for distance and, in some instances, for reading.
Good staff and experienced Doctors. Do not need glasses to read fine print.
I am highly satisfied with my experience from consult through to my first follow up after SMILE procedure. The facility is very clean and organized. They have plenty of staff available so your wait times are minimal. The Dr who performed the surgery was very professional, kind and made sure I knew everything that would happen, did not rush me out of the office, which was nice! During the surgery he told me every step as it was being done which really helped put my nerves at ease. Haze was wonderful as well, always available to answer our questions and made sure we understood all instructions before the procedure.
It was an amazing experience in every way. I highly recommend Dr Levine and staff. 5 stars!!! [Single best thing is...] No longer needing glasses.
The staff explained each step of what they were doing the day of surgery. Also Dr. Levine was very patient explaining the procedure. [Single best thing is...] I can see distance without glasses.
Everything was explained fully. The procedure was done without any issues. [Single best thing is...] Better vision without having to wear contacts or glasses.
Waking up and being able to just open my eyes and see. Not having to lay in bed an realize I forgot to take my contacts out. Lasik was truly a life changing procedure. Dr Jain changed my life for the better. Everyone at beach eye care were so professional, friendly and welcoming from the minute I walked in for my consultation and the customer service has been nothing short of great. I have already recommended to many people to get consultations there and have nothing but great things. Best decision I ever made was go to beach eye care!!
The nurse anesthetist was the most reassuring and supportive and I was very grateful for her as this was my first surgery. The preparation area was quite large and the staff did little to calm my anxiety as they moved from patient to patient without taking the time to address me as an individual or being part of an assembly line being run through. [Single best thing is...] improved vision.
I really felt like the surgeon knew what he was doing, and I felt extremely calmed by him during the procedure. He talked me through the whole thing and communicated well throughout the surgery. The only problem I had was at my follow up visits. They were extremely rushed and I didn't feel like I got enough time to speak with the Dr. My vision was very poor and this procedure truly changed my life. The fact that I can just open my eyes and see still feels like a dream. It has positively affected every aspect of my life and I would never go back!
Can not see as well as I did before surgery
Yes [I am extremely satisfied]. Wish I would have done it a long time ago! [Single best thing is...] Waking up and not reaching for my glasses first thing.
They did not explain to me that they were going to make one eye distance vision worse, if I'd been given a contact to wear for a week like my was 8 months ago I would not have moved forward...and probably why they stopped doing that. I asked about possible complications and the doctor named a couple of minor ones and dismissed my concerns. They never told that there were no guarantees to the very expensive procedure, I had to read it in the fine print the morning of the procedure. During the holidays they were offering a special promotion of $1,000 off, and it's reasonable that would be for both eyes, but when they told me the price I said I was offered the promotion and they said that is the promotional price($1,425) the same exact price my wife paid 8 months earlier with no promotion.
I can see 20/15 and no longer have to wear glasses! I visited about two years ago thinking about LASIK, and Dr. Jain said that my eyes needed to develop a little more before I had the surgery done. This wise advice helped me now see 20/15!!
Excellent results, professionalism and friendliness too! Cleanliness, a little chilly, but that helps reduce the spread of so many germs, so it's ok.
Vision improved with no complications. [Single best thing is...] Improved vision
I had a definite increase in my distance vision
Haze, the patient advocate, was extremely friendly, professional, and supportive. She took the time to address my questions, followed up after surgery, and provided information on cost and payment options. [Single best thing is...] Immediate ability to see things clearer.
Everything got brighter and I could see a lot better. I was just glad to have it done my eyes are so foggy I couldn't see.
Extremely friendly staff and Throughout the process they made sure I was informed of every step. Great from pre-screen to post-op!
I got better than 20/20 vision, the doc and nurses told me everything I needed to know during surgery to keep me calm, and I got a T-shirt. Best surgery ever.
I can read without glasses. Wait time.
Everything went as expected. No surprises.
I have no doubt, I'm satisfied for my eye's surgery ,I recommend them to my friends.
I have been going to Beach Eye Care for years. We have seen Dr Mark Lipton who also happens to be a friend. Always getting great care. The yearly visit to Mark he said I needed to see about cataract surgery. I was scheduled with Dr Levine. I liked him from the start. He was really nice and explained it all. I really liked him. I like Mark but I would like to see Dr Levine as my all the time dr. OMG I can see without glasses far away!! I feel different!! I wake up in the night and see the clock. I have to wear readers to read the paper and be on my phone but that is ok. I keep telling everyone on facebook how great this who procedure was. Im like one of the first in my graduating class of 1974 at Princess Anne to have had this procedure done so everyone is asking me questions!! Im telling them how I really like Dr Levine and Beach Eye Care! Im like your FREE walking advertisement!! lol [Single best thing is...] OMG I can see without glasses far away!! I feel different!! I wake up in the night and see the clock. I have to wear readers to read the paper and be on my phone but that is ok. I keep telling everyone on facebook how great this who procedure was. Im like one of the first in my graduating class of 1974 at Princess Anne to have had this procedure done so everyone is asking me questions!! Im telling them how I really like Dr Levine and Beach Eye Care! Im like your FREE walking advertisement!! lol
The staff was knowledgeable and helpful. The doctor was professional in his procedures. There was no pain and recovery time was quick.
Everything, from the staff, to the facility, to the procedure itself, was the greatest. Had I known that this procedure would have gone so well and the experience been so great, I would have done it years ago. Kudos to the staff that made me feel right at home and comfortable on surgery day. That was a bonus and a nerve reducing experience. Dr. Levine was great through out the procedure and made sure he spoke to me the whole time during it, explaining what was happening. I liked that a lot. It made the procedure seem faster and less nerve racking. He followed up with me the very next day. I was really impressed.
Having vision back is wonderful. I was treated wonderfully by staff and doctors at all locations. [Single best thing is...] Not having to wear glasses!!
Very [satisfied]. [Single best thing is...] being able to see right after surgery.
Knowledgeable and friendly doctor and staff. Took care of every question and wait time was not long. No more contact lenses.
Everyone was very helpful, friendly and professional. Dr. Waschler is very easy to talk to, he listens and answered any of my questions or concerns about the procedure and expected results. He has a very relaxed but professional demeanor. I feel fortunate to have had him as my surgeon. I'm still in the projected healing period but the improvement in my vision is the best thing(as I expected).
Until today I am still having healing problems in my left eye. After putting Refresh Tears in my eyes still turning redish and I still need to closed/ rest rest it to feel better. Is that normal ? I was told to get prescription glass to solve it, but I am trying hard not to get used to eyeglasses. how long should I wait for the healing time ?
I am still waiting to see if my vision can be corrected after it heals. It seems to have been better before I had the surgery. I can barely see to complete this survey without zooming in big time.
I had my eyes done two weeks apart ... The right eye was still foggy when the left eye was done. A blood vessel was kicked during my surgery on the left eye...It's Christmas and I cannot see enough to wrap a gift...Yes, I am a little unhappy!!
Extreme confidence in doctor and staff, very knowledgeable and professional. [Single best thing is...] Pain free, cataracts and astigmatism were addressed/corrected.
The staff was very reassuring. That made me relax and gave me confidence in the staff! I can again see distance so clearly!
I was very satisfied with my surgeon, surgery and the outcome. My vision is great and my whole experience was excellent. Thank you Beach Eye Care!!
Procedure was professional, efficient and effective. There were no surprises. Sharp, clear 20/20 vision.
Everything was explained carefully and the procedure was much easier than I expected. My vision is great, and I was able to throw away my contacts.
It has been a month since the surgery and I am not fully recovered because of an error during the surgery that caused bleeding, leading to blood clot and losing complete vision. Followed by elevated eye pressure that I have to endure an excruciating pain a couple of times. At this time, my vision is still blurry and still a little bit of blood left and I feel that I don't get a complete explanation of the progress from the surgery. A should have been simple surgery with a week or two of recovery period, but here I am still on several eye drops for eye pressure. My experience on this surgery is very traumatic.
Dr. and staff were friendly, professional, and quick. If I had to do it again, it would be a pleasure to return to them.
My distance vision is much better. So far I am waiting for a lot of gray dots in my vision to clear up but the doctor assured me it was normal.
The amount of information given to me to read about the procedure was extensive - and very informative.
Dr Levine has a great manner. Is patient, friendly and approachable. I would recommend him for surgery to friends and family. John Day was also very easy to work with and I appreciate his organization for my surgeries. [Single best thing is...] Quick recovery.
Excellent staff and a very caring doctor. [Single best thing is...] I can see very clear now.
Everyone was professional, knowledgeable and friendly. [Single best thing is...] Seeing vivid colors.
Great price and professional courteous service. [Single best thing is...] Not having to wear glasses for reading anymore.
Dr. Waschler is excellent. He was patient & helped me make a final decision that worked out best for me. The staff in both the office & surgery were pleasant, informative & helpful. I can read without glasses.
Very quick and easy procedure! I felt confident in the care I received and have been very happy with the results! [Single best thing is...] being able to wake up and see without glasses or contacts!
Everyone at Beach Eye Care and the Virginia Center for Eye Surgery made the experience as easy as possible. I was comfortable throughout the diagnosis, preliminary meeting and the surgery. The immediate afternoon follow-up added to the comfort level of the entire procedure. The ongoing results are beyond what I was expecting. I have been with Beach Eye Care for many years and the satisfaction and trust I already had eliminated much of the concern I may have had otherwise going into the procedure. [Single best thing is...] the ability to stop wearing glasses except for reading. There are even some books or papers with slightly larger print that can be read without glasses.
Dr. Waschler was very professional and explained everything to me during the surgery. I was very anxious and the staff was excellent in reassuring me. I had a very good outcome from the surgery and would highly recommend Beach Eye Care to my family and friends.
Too many patients in waiting room, crowed. Waiting time was far too long.
Once the procedure began there was no stopping it, so the pain had to be endured until it was over. What was done is done, vision is OK, but it could have been a better experience.
My vision is not as good as before the surgery. If I cover my left eye, distance vision is good. If I cover my right eye, vision is blurred. Nighttime driving is HORRIBLE. Streetlights, car lights, etc., I have lines that run left of vertical. Morning driving is terrible. The glare is blinding, causing my eyes to water. Glasses were prescribed by Dr. Ritenour. Prescription filled at same location, for which I paid $190.00 out of pocket (balance after my vision insurance paid their portion). I COULD NOT WEAR. A 2nd eye exam was conducted by Dr. Lipton. He said written prescription was correct. He told optical head, it was their responsibility to correct. I WAS TREATED VERY RUDELY by them. I asked for my $$ to be refunded. I went elsewhere for glasses. Even these are not satisfactory.
Dr. Levine and his entire staff were very informative and professional.
People were highly qualified and friendly.
Dr. Levine explained everything in detail prior to surgery. [Single best thing is...] my sight improvements and not wearing glasses.
They had me come in right away and made sure I was ok. I could see within waking up time.
Dr. Neatrour was kind, informative and put me at ease about the entire procedure. He even took the time to call me in the evening following my procedure to check on my recovery. Top level care. My vision is perfect!
Surgery went very well. It was quick.
Overall vision seems worse then before surgery. I am able to see up close for minimal periods of time. But overall it was not an improvement.
right eye improved sight maybe 5 % after the lasik
The staff (nurses) during my second surgery had a very difficult time establishing an IV with NEVER has been a problem for anyone. Left a significant bruise compared to the surgery prep nurse on the previous surgery 2 weeks prior. [Single best thing is...] I can see while driving without halos on car lights.
Everything went according to plan. Everyone involved were caring and professional. I didn't have any unexpected issues.
The procedure wasn't as invasive as I imagined.
The experience overall was very good. The outcome could not be predetermined.
The experience was performed in a thorough and professional manner. The transparent honesty as to the progression of the surgical outcomes were appreciated.
[Highly satisfied with] Dr. Levine's professionalism and the overall competence of all involved. [Single best thing is...] It worked.
Friendly, efficient, and excellent outcome! Really great to be able to see again! [Single best thing is...] getting up in the morning without fumbling for my glasses.
Every aspect was explained and was so easy. Such a great experience
Everyone was professional and kind, making every effort to put me, a nervous patient, at ease. [Single best thing is...] Seeing better.
The surgeon passed me off to another optimist for follow-up. Truth be told, I prefer her to him, but I felt that after he got his check he was done with me
Dr. Levine is fantastic, he's very patient, explains everything, listens attentively, just over all a great person.
It's life changing to be able to see without aid. I don't have to scramble around for glasses in the middle of the night if one of the kids is sick or has an asthma attack.
There's nothing to talk about, everything was clear and understood. Quick and painless.
Everyone I dealt with before, during & after surgery was very professional, personable & kind. All my questions were answered & everything was explained each step along the way into surgery.
I was concerned about the procedure because they are my eyes and I wanted to make sure I had chosen the best doctor. Because everything went so well, I know I made the best choice possible. Thank you. [Single best thing is...] Being able to see up close and distance so well. I am elated.
Highly satisfied with the cataract surgery. My vision is better now.
very pleased, overall caring personnel
Dr. Levine is wonderful. My progress for healing is slower than expected but he was able to find out why and actually gave a diagnosis. He spends time examining and is concerned. He's wonderful.
Yes [highly satisfied].
Cataract surgery allowed me to see colors more vividly which was exhilarating. This 2nd surgery was on my left eye which got far far better results than right eye. However, the professionalism, courtesy and respect by everyone involved made my experience a positive one, no anxiety but only anticipation to be able to see better. I will still need reading glasses but that was a known going into surgery.
The staff was very helpful, reassuring, and kind and the procedure was very quick. [Single best thing is...] Waking up and being able to see without contacts or glasses!
Friendly and competent staff thoroughly explained procedures and answered our questions
My vision still requires reading glasses which I was told I would not need.
Surgery went very smoothly. I don't need glasses or contacts.
I love my new vision. All employees were courteous and helpful. I've been recommending it to all of my friends and family!
The process was effortless on my part and the results are great. I went from 20/400 to 20/20 and 20/15.
I was really impressed with everyone; their expertise, professionalism and helpfulness throughout my two surgeries. The cataracts are gone. I have 20/25 and 20/20 vision.
Yes [highly satisfied]. Dr. Levine was great, very helpful. I see much better.
Doctor Levine made sure we understood what would take place and what to expect. He made us comfortable at all times. Great doctor who knows what he is doing.
Dr. Jain was extremely patient with me when I asked questions.
Pleasant & friendly attendance. Seemed quick & easy, they knew what they were doing.
Really liked my surgeon and how quickly I was able to get seen with my eye infection. I now have 20/20 vision.
[Highly satisfied] because I was always told I could never have Lasik because of my eyes and Dr. Jain turned all that around for me and my daughter. What a GREAT Dr.!!!!
Everyone was professional, efficient, and organized. Friendly atmosphere. Reduced stress. 20/15 vision
What I like the most is the doctor listened and explained everything before during and after the surgery, treated me like a person not a number and took his time. I have never felt rushed out of his office any time I have been there and that is very rare in this day and age. My vision was 100% better and very little to no pain.
The results I anticipated after surgery have not occurred. I still do not have clear distance vision in either of my eyes. I did before the cataract surgery. So I have been told to wait until my cataract lenses settle in another month or so.
All staff were very professional and caring [Single best thing is...] Regaining my distance vision
My surgeons were awesome and explained everything.
Was extremely nervous about the process. Staff was very patient and understanding. Wasn't like being in a Dr.s office more like a family home. [Single best thing is...] I CAN SEE CLEARLY NOW (the rain is falling).
Dr. Levine is great. Painless and quick.
Dr. Jain made my experience highly satisfied. Once he started the procedure, I never thought that it would be quicker than waiting to be called in waiting area! He really knows what he is doing and I even asked, "That's it? I'm done already?" My eyes are better and I can see more clearly than before.
Before, during, and after procedure went very smoothly. All involved were very helpful. [Single best thing is...] How quickly my eyesight improved
From the moment I walked into the office I was received with a warm welcome and professional treatment from everyone. I felt like I could ask limitless questions. I never felt like I was being rushed - just a number. Everything was explained clearly. Dr Levine was excellent! I was at ease because of his confidence and experience. I was not the least bit nervous going into the procedure, during or after. Loved the discount gift card for the Maui Jim sunglasses & I really like my Beach Eye Care T-Shirt. [Single best thing is...] NO MORE GLASSES!
They were very professional and honest. I no longer need my glasses.
The whole experience was well explained and comfortable. [Single best thing is...] Being able to see perfectly.
Everyone was fantastic!. Would absolutely do it again
Professional and thorough. Easy recovery and great results.
I was pleased with the results. The doctor and his assistance were professional and kept me informed every step of the way. [Single best thing is...] Not haveing to wear any corrective lenses post surgery.
Dr. Levine, and all of the staff with whom I have had contact have been extremely professional and helpful. [Single best thing is...] Better vision
Dr. Neatrour and I go back a few years. He performed my first Lasik in 2005. He has always been up front about the procedure and what I can expect as a result. He has been right on in every case. I enjoy 20/20 vision at age 71 and attribute it to the advice and the procedures Dr. Neatrour has performed. I am a pilot, so my vision is very important to me. [Single best thing is...] I do not have to wear glasses to drive or read. I maintain a multifocal Rx with Varilens to use when in bright sunlight or at night when the bright light sources cause haloing.
Surgeon was highly unprofessional, talking during the surgery to someone else (NOT about my surgery). He gave me not a glimmer of hope beforehand and afterward said nothing positive about the better than expected results.
Dr. Levine and his staff are wonderful! [Single best thing is...] Restored vision!
Very courteous and professional staff. Very efficient and thorough on the day of procedure. My surgeon called personally to check on me that evening. Great outcome, I am seeing better than I have in 36 years! [Single best thing is...] Seeing better than I have in years without contacts or glasses, and I love my new Maui Jim sunglasses (used the $200 voucher from Beach Eyecare)!
Surgery was performed professionally. No complication at all. Very happy. [Single best thing is...] Done quickly.
The professionalism and knowledge of Dr. Levine and staff. The follow up visits to make sure there were no issues. I trusted Dr. Levine and staff because of the long experience they've had with my condition and procedures.
Dr. Waschler took the time to listen to me & answer my questions. He assured me that the next procedure was nothing to worry about. The ladies at the check-in desk are very friendly and the ladies in the back doing my pre-doctor tests were also friendly. [Single best thing is...] Recovery time was short. I asked Dr. Waschler to give me mono-vision & that's what I got :)
Informative and pleasant staff, excellent outcome. Preparation and followup handout could be better written (simplified). [Single best thing is...] vision change
Dr. Waschler is a wonderful doctor and surgeon. Could not have had a better experience. [Single best thing is...] I can see with 20/20 vision.
Dr. Levine and the staff were informative and friendly. I felt very comfortable and confident with my prescreening and procedure. I felt prepared for what to expect and at ease as a result. I would recommend y'all to anyone seeking LASIK. [Single best thing is...] I now have 20/20 vision!!!!
Was well informed and prepared prior to the surgery. All went as expected. Recovery was rapid. Appointments for eyewear to help with the monovision nighttime blossoming went well. Had some problems with the quality of the eyewear, but that was not the practices problem so much as the lack of QA at the manufacturer. The problems were alleviated by the staff as rapidly as they could have been. All in all I am well satisfied.
I could not be more satisfied with my entire experience at Beach Eye Care. I was terrified to think I had to have eye surgery but after each visit I became more comfortable and confident that I would be okay. Everyone from the optometrist, the nurses, office staff and The Surgeon went above and beyond to make this experience the best it could be. I would recommend this practice to anyone. [Single best thing is...] I can see without my glasses for the first time in more than 40 years!
Very nice staff. [Single best thing is...] It was fast and painless
I have complete confidence in Dr. Waschler. He is professional and skilled and has a wonderful manner with his patients. [Single best thing is...] Better vision.
Everything was very good.
from -8 Rx to seeing clearly without contacts or glasses....amazing [Single best thing is...] it was effortless.
Great experience. Vision and clarity are amazing
The doctor was extremely professional with his attitude and at his job with the surgery
I wasn't told everything to expect and when I ask questions to the surgeon, I feel he doesn't take the time to thoroughly explain in layman terms. I also wasn't given a clear idea of what medications to have on hand after surgery. Two different papers said two different things. Even though the pre surgery paper said I would be contacted 5 days before surgery with time of surgery (and it was highlighted in yellow as well), I was given this information the day before the surgery and I had to call them to get it.
EZ. I can see vivid colors.
All aspects of the surgery were well handled. The anesthesiologist for the second eye procedure gave a lot less medication and found myself very uncomfortable. [Single best thing is...] Feeling very relaxed and no fear during first procedure.
I always feel comfortable before and after my procedures. Dr Neatour is excellent and provides you with a breakdown of what he will do and the process. I do not need to wear contacts and my vision is clear.
Dr. Neatrour was very detailed in explaining the surgery and answering any questions I had. He even gave me a number to contact him post-surgery and I asked a ton of questions and he answered them quickly and made sure I understood the whole recovery process.
I Loved Dr Waschler and his staff they did an awesome job on my vision. [Single best thing is...] Being able to open my eye's and seeing things without my glasses. I have worn glasses since I was 4 .
Dr. Waschler is a wonderful, personable and skilled surgeon with whom we have the upmost confidence. Have recommended him and Beach Eye Care to friends who have eye problems. The technicians and nurses at Beach Eye Care and the Virginia Center for Eye Surgery have been attentive to our needs and have always acted very professionally. We are confident in their abilities and care. My vision has greatly improved after the surgery.
Amazing. If I had known it was as simple and my vision would be so well corrected I'd have done it earlier. Dr Jain and his team are a delight.
More light!!!! You don't realize how poorly you are seeing until after cataract surgery! Dr. Levine is caring, kind and professional. He truly cares about his patients, taking time to listen and offer advice, without rushing you. So glad I have him as my doctor. I think I have the best!
After spending almost 4000.00 for a Crysaline lens I have no clear vision at any distance. Even my distance vision is fuzzy. I have not been given any reason for this or any hope for improvement.
Very little pain. Better vision.
Friendly and efficient. I can see without glasses.
The professionalism, and friendliness of the staff. I can see much better, and Dr. Levine laughed at my jokes. A man with a good sense of humor.
The staff were very friendly, answered all questions, just made me feel very comfortable. [Single best thing is...] Trusting the doctor
Prompt responses to any and all questions. Wonderful results. Ease of recovery with antibiotics already inserted in eye. Very friendly, knowledgeable staff. Would highly recommend Beach Eye Care. Even able to read small print! Very clear vision. Vibrant colors and now able to drive at night.
I was absolutely thrilled with my experience! Dr. Waschler was a wonderful surgeon. I had no pain, no problems, and an overall fabulous experience.
Entire experience was handled very professionally and with a great deal of care and empathy. Dr. Jain and his staff were, and are, amazing and completely took away my anxiety regarding my two surgeries. I shall always be grateful! Thank you so much! Clearer, sharper distance vision!
Dr. Levine and staff are thorough, friendly and professional. I always feel like I'm receiving the finest care available. I would highly recommend Dr. Levine. He is definitely a world-class physician that I'm very grateful I found. I didn't realize my vision was as bad as it was until after the surgery. I'm amazed what a difference it made.
The doctor was excellent. Levine did a super job the first anesthesia with the left I was perfect the person who did my second anesthesia I had a lot of good experience
Dr. Waschler is very knowledgeable and thorough of what he does as well as the staff. Good service and friendly.
The surgery was successful, and all the staff was great. Better vision.
I am very satisfied with my results. I had cataract surgery on my left eye two weeks and am seeing so well, and have been told it will only get better. I had cataract surgery on my right eye yesterday and already I am seeing great results.
Everyone was very knowledgeable and super friendly. I got the results I was hoping for.
Very satisfied. Have recommended your practice to friends. I can see without glasses or contact lenses.
Fantastic job. Vivid colors
I am satisfied with my results. Your team is the best.
I was very nervous about undergoing cataract surgery. I had feared it for years. What a waste of time and worry that turned out to be! I was completely satisfied with my experience at Beach Eye Care. Dr. Jain is a kind, caring surgeon and I felt very comfortable in his hands. The entire staff was excellent as well. The experience is behind me now and I am seeing this beautiful world much more clearly!
Great people to deal with. Everything went just like Dr. Levine explained. Can see again without contacts.
Great experience. Problems were addressed quickly. Was even brought in for check. Knowledge that eventually my sight will return.
Dr. Levine was very thorough. And he liked my jokes. I can see clearly.
Very happy with my procedure. I would highly recommend.
Results were not as good as expected.
The procedure went very well but I do recommend the doctor's instructions should be handwritten to the patient at the consultations for follow up. Some of us older Folk need it written out. Nearsightedness correction and night driving is better.
Yes. Beach eye care is the best in VA beach. No one is ever to busy to help you or answer any questions you have. Dr. Waschler is excellent!! [Single best thing is...] Still being able to see and of course seeing better!!
The surgeon and other staff were professional, compassionate and kind. [Single best thing is...] I could see again!
Yes I would recommend it to friends and family and have done so
Dr. Jain talked me through surgery so that I knew what to expect at each step.
It was a very good experience. Dr. Jain and his staff were totally professional, caring, and very helpful. It was painless and quick.
Yes! It was my second cataract surgery and lens implant after 1 and 1/2 years. Now things are much better. [Single best thing is...] No glasses to read.
My vision is better than it has been in the last 50 years.
I really like Dr. Waschler; he is professional, answers all questions and is very skilled. Feel comfortable in his care. No infections or issues
Very professional and courteous..
Cataract surgery was performed in both eyes by Dr. Ed Levine. Staff very knowledgeable and efficient. Procedure went well with excellent results. Highly recommend Dr. Levine and his staff!
[Highly Satisfied with...] The people.
Great communicators, kept me at ease throughout, very professional staff, impecible environment and completely satisfied with the surgical results. Can see without glasses or contacts.
It's 3 weeks post surgery on the second eye. My eyes don't seem to focus well on close things, somewhat worse than before surgery. This was disappointing, I was not prepared to lose eye power. I need reading glasses for more vision needs than before. I can see road signs and things in the distance quite well.
It was less stressful then I imagined, due to the cutesy staff and great doctor.
I can see better. I don't like feeling the operation.
Felt very confident and comfortable with Dr. Waschler. Very little discomfort after procedure and great vision results. Seeing better!
[Highly satisfied] because of the staff.
It eliminated the need for contacts; and the actual surgical experience was a lot less scary than I had been expecting. Clearer and more focused vision without contacts
I could see close up without eye glasses. Was hoping that my distance vision would have been better after the procedure.
It all went according to plan. no surprises. Less glare when driving at night with clearer distance vision.
Proceedure was very smooth. Recovery is going nicely. Better sight
The personal touch and the fact I got a call late that night after my surgery from my surgeon checking on me and making sure I was doing ok. It worked! I can see.
Very satisfied with the outcome of the surgery and the overall experience with the doctors and staff. Improved vision
Knowledgeable & friendly. No more contacts / glasses.
Staff was very professional and friendly. [Single best thing is...] Being able to see better.
The surgery was successful and my surgeon was excellent. The personnel at the surgery center were great and helped calm me down. I love being able to see to drive.
Dr. Jain is so professional giving the patient a great deal of confidence.
Dr. Levine and his staff were very knowledgeable and efficient They were kind explained all procedures. Highly recommended surgical team! [Single best thing is...] Cataract Surgery had optimum results. Distance Vision one week post op was 20/30 in the operated eye.
Much easier than I had anticipated. Total professionalism throughout by all involved. Dr. Waschler is very calming by his obvious confidence in the process. [Single best thing is...] Clarity of sight! The 'haze" is gone.
Yes they are so professional and kind and very informative [Single best thing is...] Dr. Neatrour
Successful procedure and the resulting improved vision. :). "Highly" satisfied is a very high bar. There is always room for improvement. That office does a very high volume of business and it seems that things get to be a little too routine for the people who work there. It's not routine for the patients. Everyone, from the doctors on down should remember that.
Cause I can see again.. [Single best thing is...] Clear eyes
Fantastic patient care! Medical staff, front desk staff were all very nice [Single best thing is...] I can see!
The customer service was great and the staff made you feel comfortable as they prepped you for the procedure. Communication was effective and the surgeon followed up with me later that evening and provided his contact information in the event I had further questions. My experience has been very good thus far even when I have had to call the office to follow up on things. The staff has been very helpful.
Everything met all expectations. I felt like I knew what to expect and there were no surprises. The surgeon was very reassuring . [Single best thing is...] The outcome!
I can see to drive. Everyone put me at ease.
My husband used this group of doctors for his surgery and I wanted the same doctors for mine. Dr. Jain called me in the evening of my second eye surgery knowing I did not have the same clear vision immediately like I did with the first eye.
The procedure went smooth and Dr. Waschler was very good about explaining the procedure before during and after his staff was so nice and professional.
I do feel that the staff of Beach Eye Care really listen to my concerns and try to do whatever they can to correct problems and meet my needs. I'm glad my cataracts are gone, and my distance vision seems to be better than it was. I'm just not yet satisfied with the results of my surgery but am told that lasik correction in the future will probably get me where I want to be. I'm already scheduled to come back in two months to look into that possibility. It's frustrating having to use readers now for reading anything--price tags, my phone, ingredients, the computer, etc. Having been successful with monovision in the past, I'm wondering if I should have chosen that option this time.
No more glasses! Very professional surgeon and outcome is good
[Single best thing is...] No contacts. Nothing perfect
[Single best thing is...] The fact that I could see a lot better without glasses after my surgery. I was very pleased that everything went well. Also, the small problem with the eye pressure was taken care of without further issues.
Very friendly and funny people.
I couldn't see out of my right eye and I didn't think it could be fixed. I can now see and without glasses.
My vision is much improved and with no complications. I am very satisfied with Dr. Jain and his ability to ensure I have as good of vision as possible. I completely trust him to provide the best eye care. My vision is so much better than before the surgery. My night vision has improved so much that I do not hesitate to do night driving. No star bursts!
Everything went great, my vision is even better than when i had contacts at 20/15 so I really couldn't complain if I wanted to. Great Job to everyone involved. I should have done this a lot sooner. [Single best thing is...] Being comfortable in bed watching Netflix about to go to sleep and I don't have to get out of bed to take out my contacts or anything I just fall asleep... Its magical.
Good job! Can see clearly at distances.
Better vision without glasses. Didn't get the topic lens in left eye
Easy in, easy out, so far, the results are good. clearer night vision.
The pre op nurse was able to help me calm down. I was very anxious about the procedure and she was calm and considerate and gave me medication to help relieve the stress. She was very professional and I wish I could recall her name. I did comment to Dr. Waschler how sweet and caring his pre op nurse treated me. I rarely give highly satisfied ratings. I was satisfied.
[Single best thing is...] Sight being so much better. Because of Dr. Levine. He' very professional and truly cares about his patient's.
Everything is going smoothly and every follow up Dr and staff explain everything before & during
I can see without contacts or glasses! I was highly satisfied with my visit. The staff were very informative & the testing was painless. The surgery was quick but it went very well.
My vision is still mediocre. For the price I paid I expected better results. They may have a year warranty but since I am moving to the West coast at the end of next month, I am unsure if I will be able to come back for another surgery.
The procedure went as planned and my vision is great. [Single best thing is...] Being able to drive and read the road signs and drive at night.
Before the surgery my eye drop prescription were not sent to my Pharmacy. I had to go back to beach eye care twice to get samples.
I had expectations of seeing better than I can. That issue is still being looked at and I hope it improves. [Single best thing is...] Trust in my doctor. He performed Lasik on me about 18 years ago.
Very satisfied! [Single best thing is...] Immediate results after procedure
Production line treatment. Results of surgery. Follow up treatment.
I have been with BEC for almost 20 years and very much appreciate the professional, skilled staff and state-of-the-art equipment.
The staff was pleasant and helpful. They were willing to explain all the tools and steps, but the wait was very long. I was at the office from 9am until about 2pm. [Single best thing is...] The improvement in my vision.
Professionalism of the doctor and staff. Provided clear answers to all questions. My eyesight is better than 20 20 in both eyes.
Yes, I was satisfied, with this one qualification: how satisfactory the procedure will turn out to be seems to depend on giving it a little time. The jury is perhaps still out. [Single best thing is...] Competence and friendliness all around.
Everyone was very helpful and understanding. There was a minimal wait time. Everything was explained as the procedure was being done. [Single best thing is...] Being able to see without assistance of glasses or contacts.
I waited over 2 hours and 17 minutes and was still NOT seen for my follow up appt. Unacceptable!
Still think I need glasses for close up and distance
Competent friendly staff and pleasant atmosphere.
I have had surgery on both eyes and I think the procedures were very successful. I can see much better than before the surgery and I am very pleased with the results. Better vision in both eyes
I didn't feel that the complications were adequately explained. Since I never had such a procedure done, I didn't know what questions to ask.
Because I'm to wait for a period of time before I can look into correcting the issue. I'm still hoping it can be corrected.
Still working on getting my vision clear
Because i am now near sighted and had to get a new glasses prescription.
Felt pushed, no accountability from administrative staff
exceeded expectations. seemless completely confident professionalism from start to finish to followup ... unmatched
Happy with my vision, but feel like I wasn't completely aware of the limitations, such as still needing to wear glasses. Dr. Netrour was amazing, but overall very impersonal
I was anxious about the surgery and the surgeon did not comfort me during the procedure. I accidentally moved my eyes a lot because of how anxious I was and he raised his voice at me which made me more anxious.
The kindness, care, and professionalism given by the entire staff and the surgeon changed what I thought would be a terrifying experience to a calm and positive experience with an amazing out come. The clarity and brilliance of colors with my improved eyesight
Pleased that there were minor after affects.
Poor outcome. Vision was better before surgery. Severed Zonules prevented use of Crystalens.
Good result; highly skilled surgeon; good facility; proficient staff No complications
I had Dr Washler perform cataract surgery on right eye couple years ago. Now left eye was ready and wanted Dr Washler for that surgery also. vision is no longer blurry in left eye. nice and clear
I have 20/20 vision!!!! No more glasses & contacts!!! I feel incredible, this is life changing!!! I had a wonderful experience! The Doctor and his staff were extremely professional AND friendly while making me comfortable and preparing me for what to expect. I felt cared for every step of the way.
Everything was very clearly explained at the time of the procedure so I was always aware of what I was about to experience. All of my questions were answered.
never felt ignored. caring professional atomsphere. being able to see distant objects without glasses
I was shown through lens what my vision would be after surgery. My vision is worse now after the surgery on both eyes. I might have to have more surgery and wear glasses. My goal was to do away with glasses and have better vision. Also insurance does not cover my procedure and I have to pay for the procedure.
very satisfied efficient and well run practice clearer vision
Stress free. I felt very comfortable with everyone
My vision improved significantly
Friendly and Professionals performed the services intended in an environment which was conducive to healing. I can see much better than before with only partial glasses-(Surgeon made me remove the right lens so that eye would adjust to normal based on the corrective surgery performed on that eye) The Doc was right.
I was thoroughly prepared by the staff for the surgery, it was handled quickly and effectively and I had total confidence in the doctor and staff. Being able to see clearly without glasses for the first time in 20 years
The staff during and after surgery were friendly and helpful. I felt like I was in good hands and had nothing to worry about. The surgery went smoothly and there were no complications. Being able to see clearly and to have my eyes be free from contacts and glasses. That is a great feeling!
Not one person in the practice attempted to get to know me. Dr. Jain is a stranger and wouldn't recognize me on the street. There was no personal touch whatsoever. Coldest bunch of folks in a doctor's office I've ever met.
I knew exactly what to expect from the explanations I received. And I was perfectly comfortable throughout the procedure due to the excellent medical staff who cared for me. Clarity of my vision.
Very professional and friendly staff. I can now see much better than before.
Not having to wear any type of corrective lenses anymore. Emmy was great explaining the different procedures. She was also super friendly! Dr. Levine and the staff in the procedure room were also fantastic. I was pretty scared even with taking the Valium before the procedure. Dr. Levine and his team took the time to explain to me exactly what was going to happen as well being very caring and reassuring. I would highly recommend Dr. Levine and his team as well as Emmy!
Because of the care and respect from all involved. Being able to see things at a distance that are not blurred without wearing glasses and to drive without having to wear glasses.
I can see so much better ! Several things happened that I was not expecting, and the result is good, but I am glad it is over !!!!!
Improved vision. Great job by all involved
Everyone is very helpful & nice. No pain
The entire culture of the practice is one of respect and friendliness and patience with all questions and concerns??
The whole experience was pleasant, everything was explained to me and the staff was courteous.
I can see!!!! I can see! And Dr. Levine was so caring and supportive!
Extremely satisfied with the entire experience and so glad I didn't wait any longer to get it done!
Great experience all the way around. I never thought I would have 20/20 vision again, but here it is. Good riddance glasses and contacts.
I was able to see alot better than before. I am satisfied with my experience
Dr. Levine is a highly skilled doctor. better eyesight
I liked the idea I'd Dr talking to me throughout op letting me know what was happening and what he was doing The staff at pre op was great at putting me at ease before op and after op Very professional staff at hospital side as well as office side
No problems at all. Instructions provided included notes of what to expect and who to call if questions arise.
It was amazing!! Everyone was very nice and helpful! I am so blessed I can see now! Thank you to everyone who made it possible! Being able to see 20/15!
Great job by Dr. Neatrour and his staff. I would highly recommend Beach Eye Care for anyone considering vision correction. Dr. Neatrour explained the whole process very clearly and answered all of my questions.
I told you that television and people about 15 feet away is still blurry.
I would recommend Dr Waschler to everyone for surgery. Whole team was great. I can see far better than I have for years.
Doctor is still working on it
My only complaint was the wait time for follow up visits. Also was not very clear on how often to take some of the drops - I was told and followed what I thought I had heard but it would have been best to write it down.
Everything went just as expected. I was very pleased with the doctors and everyone else were involved. The nurses were great and the technicians too.
I had used this company before and had a good experience and was hoping for the same results and was not disappointed. I can see better
Service before, during and after the surgery was outstanding. I no longer need glasses for distance
My experience exceeded my expectations. No complications
Improved eye sight. The waa frwindly and helpful in evert wat
It was a good experience except the long wait 2 12 hours on a follow up appointment
I wish the doctor had better explained what my vision would be like after the surgery. I got exactly what I asked for - better distance vision - but I wish someone had told me I would lose my near vision. It makes such a difference in the way I live my life. Things aren't as dark now as they were before
Yes! Such a nice group of employees ar Beach Eye Care. I could see so much right away, it is truly amazing! I am glad I chose Dr. Neatrour!
I am referencing my most recent f/u visit, x1 month post-surgery. I am extremely disappointed in the customer service/patient interaction w/ Dr. Jain. I felt as though he didn't listen/take into account my visual issues; he was primarily concerned w/ getting me an updated prescription for my glasses, even though I continually tried to convey that I am still having trouble seeing out of the eye (it seems to be more of a perceptual issue vs. a surgical/structural issue)
My recovery was very quick and the surgery was painless and easy, everything was professional and great!
My world is so much brighter! Dr. Jain and techs were excellent. Dr. Jain's phone calls were much appreciated. Admin aid was not available and did not return calls. He was the only negative in the process.
I didn't realize the monovision was going to be the main focus, compared to my distance. Which, was ok, but wearing a contact in one eye hoping to catch up.
The doctor and the staff were great. Helpful and polite every step of the way. 20/15 vision
Everyone was extremely professional and friendly during every step of my procedure. There have been virtually no complications, which indicate the experience and knowledge of the entire staff.
The main office was very kind and went above and beyond to make the process enjoyable. I can see without contacts or glasses.
Everything about my experience could not have been any better. Being able to see long and medium distance without glasses. I couldn't even see clearly with my glasses
It was quick and easy. The staff was very professional and accommodating.
Yes Improved far and near vision, and a dramatic increase in vision clarity (detail).
The experience was wonderful. The staff helped with all the questions I had before, during, and after the procedure. I felt at ease knowing I was in good hands! Being able to wake up in the morning without having to put on glasses or contacts!
I felt welcome Everyone seemed dedicated. I really appreciated Dr Waschler's bed-side manner.
My experience for the most part was pleasant. The first eye that I got done had minor complications which made for a rough week after, but now I'm seeing much better than I ever thought!
Very satisfied. Dr. Levine was wonderful. Surgery Center Nurse (Judy?) and anesthetist were very reassuring. Love being able to see colors better - everything is so much brighter.
Being able to see immediately after and the results keep getting better every day. The doctor was fantastic at his job and the staff was very comforting and nice.
The administrative staff was rude and the waits were ridiculous. I was compensated for my wait but I would have preferred to not have to
I appreciate the detailed explanation Dr. Levine provided with regards to ICL. Exams were very thorough, and both Dr. Levine and technicians were very skilled. It's been 4 decades of wearing glasses and contacts for me, and now it feels very good for my eyes to see clearly without the irritation of contacts. Would definitely give the highest recommendation to all about this facility and provider.
The results are better than I hoped for - great job on both my ? There is no single best thing - it's all good!
I was very satisfied with the results. It made a difference in my vision and the results were awesome. Dr Waschler and staff were very professional kind and compassionate. I trust them completely. Dr. Waschler is a gifted. surgeon God bless him.
I have confidence in Dr.Jain - Operations Facility personnel were very professional - Practice Facility personnel were also very professional.
Every step of the procedure, what to expect, and all follow up visits were good experiences. The politeness of all staff, and surgeon, professionalism, and helpfullness was amazing.
You get 1 pair of eyes, and these feel like mine are brand new.
I was very pleased with the results of my procedure. Furthermore, the staff were reassuring and calm throughout the procedure, which turned out to be painless.
I was highly satisfied! My surgeon was very informative and put me at ease for my surgery, Jen also put me at ease and made scheduling super easy! I appreciate I can text VA beach eye care to reschedule my appt or ask any questions.
Very satisfied! Dr. Jain is the greatest! 20/16 vision
Didn't have any problems Vision improvement
Efficient care from beginning to end
The staff and the Dr. we're all very knowledgeable and friendly. I knew just what to expect before and after surgery, there were no surprises. During the procedure things seemed to move quickly and efficiently and I was able to go home and rest. It was an all around great experience. I no longer need glasses to see!!!
The team was very professional Clear distance vision
Procedure and process were thoroughly explained, along with possible adverse effects. Dr. Levine inspired confidence because he answered all of my questions in a way that was easily understood. The procedure took less than a minute for each eye. The staff was efficient but friendly and caring. Dr. Levine personally called me to check on my recovery. I feel I was well prepared by the staff with postoperative instructions. My vision is better than I've had in my whole life. I couldn't be more pleased with experience and outcome. 20/15 vision and no contacts
State of the art services available from a friendly and professional staff in a comfortable environment. I traveled more that 2,000 miles to return to this facility for their state of the art and professional support; they're that good.
I am very happy with the procedure. My vision is 10 times better than it was before and I am so glad that I did it plus the Dr was very nice. But my vision is still a little blurry, especially anything that is closeup. I have not had the "sharp, crisp" vision that I have heard that I would have. I also felt a little confused prior to my surgery, I wasn't told where the procedure would be done, I didn't know who to contact about questions and I wasn't told when to stop taking any of the medications until I asked the Dr.
All in all it was a good experience; especially, Dr. Waschler. Seeing clearly without glasses. Using glasses only for TV and to drive.
The surgeon and staff are always very professional and caring. Even though this procedure was done to fix a prior "over correction", they still took extreme care with my eye health.
We live in Newport News and the fact that we (my husband and I ) have been coming to this practice is the professionalism and skill with which we are treated. Until we are too old to come across the bridge tunnel we will continue our association with your practice! I ended up with 20-20 vision!!!
Overall service was excellent. I knew what to expect at every level of the procedure and the expectations were as presented, so no surprises or anxieties.
Improved sight prescription. Satisfied
Everyone was like family. The nurses and anesthetists called home to see how I was doing. Couldnt have been more conducive to easing any of my concerns.
Dr. Jain is alwsys top notch in my opinion. Better night vision. More clarity.
The entire staff was professional and friendly
My eyesight after the cataract surgery is poorer than prior to surgery. The glasses I received do not help my distance vision much and my eyes feel strained all the time. It is hard to focus. My reading vision was ok prior to surgery but very blurry after. The glasses do help to read but my eyes feel strained and tired after a short amount of time. It took almost 4 weeks to get the glasses and I had to leave town for a month (my Mom has dementia and I needed to go to Illinois to care for her) so I have to live with this until I return in February. Not at all happy.
I left another practice because I had lost confidence in their ability to perform the surgery. You were recommended by friends, and I just happened to get Dr. Jain. From my first visit, I was very impressed...your staff gave me the most comprehensive eye exam that I have ever had...I felt that I had gone from an antiquated practice, to the leading edge of eye care. Both surgeries went well with no side effects...follow up care has been excellent...Dr. Jain get accolades from this patient, and you can be sure that I will recommend Beach Eye Care to my friends and family....
The entire procedure, from consultation through surgery & follow-up were handled with the utmost professionalism. I had complete trust in Dr. Waschler, and trust can be an issue with me. The cataract surgery went well & the recovery went as expected, with no complications.
I had a very positive experience with the friendly support staff who greeted and guided me through the process.i then had a great experience with the medical staff and Dr Jain during the consultation, the LASIK procedure, and the post-opt visits. I can see and read again
Dr. Levine talked to me through out the procedure, explained what I would be feeling and hearing, which kept me calm. I can see clearly, without glasses or contacts.
Overall a pleasant experience. Staff was polite, knowledgeable and comforting. Surgery was quick and painless. I am pleased with my recovery and corrected eyesight Having perfect vision without contacts or glasses. It's an incredible feeling
Eventually not having to wear glasses/contacts full time. no one is perfect
One thing that stood out was the surgeon personally calling me the night after the surgery. The call added additional feelings that he truly cared about how the surgery went.
Traveling is easier. Night vision is bad
Everything went perfectly. The experience was thorough and I feel like the staff is genuinely concerned about the health of my eyes. It is still so surreal to me to not have to wear glasses after 22 years.
Dr N. was super nice to me and listened to all my concerns and answered all of my questions. I felt really comfortable with him and he made me feel like I had nothing to worry about.
Yes. Going into the process not knowing what to expect, the staff and Dr. Jain were wonderful through everything. Threy made sure i was comfortable and understood everything before, during, and after my surgery.
Because the end result is that everything, far, midrange or near is still blurry and it will be one month since my surgery date 10/13/17. I literally could see everything close and mid range perfectly prior to the surgery and everything in those ranges are very blurry still. As for correcting my distance vision; it does not appear that that worked at this time either. I am concerned that even though I have some healing time left that it will not make a difference.
I expected better sight after surgery. It is essentially the same as before surgery.
Dr. Neatrour and his staff were professional and extremely knowledgeable. They have an efficient, yet thorough process that allowed me to go from interest, to candidate, to patient far faster than I thought possible. They are experienced pros and their competency was clear every step of the process. The surgery and follow up went great, I couldn't be happier with my experience. I can finally see without glasses or contacts! And my vision is better than I ever thought it could be.
I could see as soon as I was done. I didn't believe that was possible. Quicker than I thought and painless
I can SEE!! Besides the wait, no one told me when to take the Valium so I was unnerved when the procedure started.
I have excellent vision now & am contact & glasses free! I had no complications and feel like the surgery was extremely well done. I had some concerns before surgery that I felt were very valid but felt like the patient coordinator couldn't fully address them and the surgeon sort of brushed them off like they were no big deal. In hidsight I can understand why they may have felt like my concerns weren't really important because in my case everything went very well and they are probably used to excellent results, but prior to surgery I did not feel very reassured at all.
Everything was explained clearly and all staff were helpful with any questions I had. Being able to see without contacts or glasses is just a great feeling! I can see when driving at night too...it's just a whole new world! Lol
The staff is well organized. I was treated with personal care but they have a refined effect process so I wasn't waiting around. Outstanding staff
Dr. Jain was excellent! I'd never even considered getting lasik done previously. As an employee of BEC, the more I became familiar with the procedure the more interested I became in having it done. I was beginning to have issues with my contacts so Dr. Jain recommended a PSE (presurgical exam) to see if I was a candidate for lasik. The staff knew any of the fears/concerns I had (I'd never even been dilated before) and made the visit very easy and comfortable. The day of surgery my dad met me there (because I'm a baby and needed someone to hold my hand). Even though I work there, the staff was no less professional, courteous, and informative and made sure I was comfortable and understood everything that was going on. The procedure itself was so quick and simple and best of all, painless! Even though I'd been told it would be, you still worry until you actually do it :) As soon as it was over, my dad, who had sat in the surgery suite holding my hand and watching the entire thing said he was ready for his to be done next! Dr. Jain called me that night to see how everything was going and I was seeing 20/15 at my 1 day follow up - this coming from someone who couldn't even see the big "E" on the eye chart before! I haven't had any light sensitivity and only had some minor dryness that was easily fixed with over-the-counter lubricating drops. I just had my 1 month follow up and everything's perfect! I'd highly recommend seeing Dr. Jain if you're interested in getting lasik.
From the first day with my consultation, everyone at Beach Eye Care was helpful, polite and informative. The thought of lasik surgery was scary and overwhelming to me but the entire staff that worked with me made this process a breeze! From the consultation and payment plan to the eye tests, surgery and recovery, someone was there every step of the way to guide me and answer any questions I had. This procedure was the best thing I have ever done for myself and I couldn't thank Beach Eye Care enough! That I could see without my glasses or contacts within minutes of the end of my procedure!
When I arrived I felt a good energy. All employees were excited for me and everyone else who was getting surgery that day. I was super nervous but the staff saw my need for a bit of TLC and reassurance. The best part of my procedure results was being able to wake up and reach for my glasses and putting them on and not being able to see through them. I was so happy I cried.
My eyes see better, but I am unable to see in bright lights. Its difficult to look at a TV. My eyes always feel tired even with eye drops. Its worrisome and my eyes may not get any better, they may only get worse.
Very professional and very informative. The results have been great. How comfortable the entire staff made me.
I'm happy I can see distance better without contact lenses. I am happy with most of my experience but I'm hoping my distance vision has improved in my left eye because I told Dr Neatrour I would wear reading glasses when needed them
Because my surgery was messed up and the vision in my left eye was made 3 times worse than it was before surgery and can't be fixed for at least 6 months after the surgery date
Very professional experience! I have been coming here for years for contacts and eyeglasses and I've always had a good experience. Being able to see without glasses.
I went from not being able to see anything, to being able to see everything. The staff was incredibly friendly and informative, which left me at ease. Dr. Neatrour was just as lovely and professional. It was a great experience. Being able to see clearly just a few hours after the surgery. I didn't expect my vision to be so clear so soon.
Everything went exactly as they said it would. I knew exactly what to expect and everyone that helped me was extremely nice and caring, which helped decrease my anxiety. There were virtually no side effects or pain after the surgery.
I can see better. Because of the wait time in the center
Dr. Jain is highly skilled and professional. Though I was only one of many patients, he took the time to explain and listen carefully to my concerns. Also, it's clear that Beach Eye Care does numerous surgeries but it never made me feel like I was just another number. They maintain a personal feeling throughout the practice without sacrificing excellence in performance. My entire life changed the moment I was able to read the clock on the wall where I had the surgery. I realized in that moment, 3:08 pm, that I was no longer a liability to myself if I couldn't find my glasses or ran out of contacts. I sat in the recovery room and teared up because I knew this modern day miracle of a surgery had blessed me in ways I had yet to discover. Now I can see when I first open my eyes in the morning, I don't worry about losing a contact washing my face or rubbing my eyes, I don't have to carry my glasses or saline around "just in case," I don't have to spend money on contacts or glasses, at the end of the day my eyes aren't irritated from dry contacts, I can fall asleep reading a book and not worry about sleeping in my contacts or crushing my glasses, and the list goes on. It's been a few months now, and I am still amazed and truly thankful for the skill and technology Beach Eye Care and Dr. Jain provided. It was just another surgery for the medical team, but it was an entire life changed for me.
Dr. Jain and his staff are always courteous and professional. Thank you for a wonderful experience.
From the consultation with Jennifer to the staff and Dr N the day of the surgery, everything was seamless and very impressive! I love my results!!! No glasses!!! Thank you!!
Everyone at Beach Eye Care was professional and helpful during my process of LASIK and post-opp appointments. The facility is beautiful, the employees are kind, and the doctors are the best. A family member referred me to Beach Eye Care after he had an awesome experience getting LASIK there and now I am 100% confident and comfortable recommending my friends and loved ones to Beach Eye Care. I CAN SEE!! It's as if I have contacts or glasses on the moment I open my eyes in the morning! I see nearly 20/20 - it is amazing!
I was somewhat apprehensive about the procedure and after a few visits and lots of questions Dr Jayne was able to answer all my concerns. I am able to see!
My new improved vision. The entire process from beginning to the end was amazing! My vision is 20/15 now. I also liked that the surgeon called me to check on me. Very personable and professional.
no pain, nice experience, good results no reading glasses anymore
The entire staff were friendly and professional .The results of my surgery exceeded my expectaitions! Being able to see the world as it really is again!
I was expecting to see better quicker.
The procedure was easy and painless, thorough follow-up care.
very happy with Dr. Jain, love not having to wear glasses
I wasn't aware it would take 3=6 months for my vision to settle in and improve. It is just about 3 months now and I still have issues at certain distances and vision still fluctuates
My vision is much clearer and I can read better.
Dr. Neatrour is a real professional, while being such a personable and likable doctor. He tells you exactly what to expect during your procedure and he listens intently and answers every question you ask. During my procedure, it was most reassuring to have him talk calmly about what was going on and I could hear one of his assistants count down the remaining time. I really liked this as you don't have to wonder how much longer. And because Dr. Neatrour is such a professional, you can tell he instills this in his staff. I opted for blended vision. My reading eye, which was set for a mid-range, is doing great. I have not experienced any difficulties reading. My left eye which is for distance, is doing good, but I do not yet have that perfect clarity I'm hoping for. Dr. Neatrour informed me during my follow-up visit that it will take a couple more months.
Not having to wear contacts any more, nor reading glasses. The staff and the surgery itself were excellent. Dr. Neatrour has an excellent reputation and his skill reflects that. What was extremely off-putting is the wait time during the follow up visit. I waited 2 1/2 hours. If it were not a follow up due to surgery, I would have walked out as did one other patient. I wanted lasik and specifically chose Dr. Neatrour to do it based on his skill level, however, I will not switch eye doctors to come to this practice because of what I regard as extreme disregard and respect for another person's time. I assume the practice has enough patients which is why this type of behavior is allowed to continue. You certainly are not trying to win patient satisfaction by consideration.
The doctor does not make the patient feel welcomed. Seems like the doctor is in a rush, therefore making it an uncomfortable situation for the patient.
I have always been seen on time at Beach Eye Care which is incredibly important to me. My surgery results are terrific. Everybody there is nice and helpful. My vision is incredible now.
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