I am writing this in appreciation of the superb efforts of the staff and medical professionals at the Center for Eye Surgery, and Beach Eye Care. They really took great care of me on my recent visit for Cataract/Multifocal implant surgery. Upon entering, I was greeted by Helen, and another associate that were both very pleasant, and efficient. Once registered, it was just a matter of minutes and Jennifer took me back to the prep room. Then my nurse, Judy. I have a special mention for miss Judy because she really took extra good care of me. Seems I am a little unnerved by needles in general and my veins like to roll. It is never good when it takes a couple tries. At that point, I'd rather have dental work!! She gives you something to calm you and did flawless IV's on both visits, for each respective eye. I was relieved Judy was there and asked for her on the second eye, and she did not disappoint. I will say that the entire staff was very professional, worked very well together, and seemed to all know exactly what they were doing. I couldn't have asked for better! I will save the last of my comments for of course Dr. Neatrour, and the Neatrour Eye Institute (Beach Eye Care). I have been going there for decades. Compared to others, they have the very best equipment, and latest machines/technology. I live in Norfolk, and it is well worth the drive. They have been essential for my profession as aircraft inspector. Dr. Neatrour has a calming, soothing, and easy-going nature that serves him well in his profession. We are talking the eyes, OK? I really was apprehensive about all this and glad he was doing the procedure. He is the man! He has that light about him you'll see upon consultation. Only been a month and I feel like the bionic man, or for those folks that can remember, the six million dollar man. I am seeing better than 20-15. Those Multi-Focal's are the bomb. All in a cataract lens! I couldn't even see, now, no more glasses! No more readers! You only get 2 eyes, and you use them every minute of every day. You will notice it immediately! Worth every penny. Doc assured me that I could not see thru things with the lenses. Darn. What a great guy, I thoroughly recommend [Single best thing is...] No more glasses at the amusement park, pool, shooting range, bicycling, etc.
Because I know that Dr. Neatrour will take care of the hazing and will give me the best results possible. [Single best thing is...] The clarity of my distance vision (right eye).
Yes, I was highly satisfied. I just wished my wife could have stayed there with me but I know we all are dealing with the Coronavirus now for safety. [Single best thing is...] That I can see better now.
Worth every dime! I am so happy I got the SMILE procedure. Everything was perfect! [Single best thing is...] Finally being able to wake up in the morning and seeing my alarm clock next to my bed.
Everything worked out perfectly. [Single best thing is...] I. Can. See.
Through the whole procedure, I felt and was made comfortable. The doctor talked to me and explained everything he was doing, I would here and smell. That was satisfying and put me at ease. No down time. No discomfort, and it was so wonderful to see.
Not only was the process painless, so was the procedure and after care! The staff well prepared me the day of, the doctor was sure to explain every step as it occurred, and has THE BEST bedside manner of any doctor I have ever had. Overall, I can't express how thankful I am to everyone who was involved, it was the best decision ever and it was the easiest to make! I went from not being able to see two steps in front of me, to seeing everything! I have never seen so clearly in my life, and that is with glasses and contacts throughout since the age of 8. Every day is better and clearer, I can't imagine deciding not to have the procedure done.
It was best experience I ever had. It was all gone in half a day. The doctor and staff are some of the best I've ever seen. No pain whatsoever.
Extremely pleased with my SMILE surgery experience. I felt full trust in this team and recovery was very quick and much easier than I expected. Thank you for you excellent work!! I have perfect vision without glasses or contact lenses!
Reading road signs is great! Efficiency, capability, friendly and cleanliness were tops! [Single best thing is...] Seeing better.
From the 1st visit on, everyone was professional yet personable. The wait time for appointments were never long. Haze is a valuable asset to this practice. My husband & I fell in love with her. Having just met her, she made us feel like family & like we were the most important people there at the time. Finally, Dr Neatrour is professional yet humorous. He explained the procedure, the recovery & expectations. He made me feel I was safe & in perfect hands for the surgery. We loved this practice so much we referred our brother-in-law & actually brought in our granddaughter, who both had LASIK done & who both are very happy with the results!
The experience that I had with this office and procedure was wonderful. I have a very high eye phobia and everyone was very aware of this fact and made every effort to make me feel comfortable during all parts of the procedure. [Single best thing is...] No longer having to wear glasses
Still early, but dry eye and night vision still a problem. I think Beach Eye Care is outstanding. Far more comprehensive services and testing than my previous eye care practice. Good job.
Dr. Neatrour was very professional and personable. All of the staff were help and friendly. [Single best thing is...] 20/15 vision!
[Single best thing is...] Fast recovery Essentially PAINLESS! I am so happy with being able to see not only 20/20, but 20/15! Never in my life did I think I'd be able to see this well without an artificial lens either in my eye or out in front. I highly recommend this to anyone!
Dr. Neatrour was awesome and very informative along with the staff as well. I was super nervous to have the procedure but all they made me feel pretty comfortable with it. [Single best thing is...] I have the amazing ability to read everything without having to put my glasses on or contacts in for the first time in 20 years.
Dr. N was professional and nice. He explained the procedure, and what to expect before and after, which was helpful.
Apparently my cornea was damaged. I am on steroid drops for a month and while I have no pain, my left eye is still smoky with multiple floaters and very light sensitive. I believe the cornea has healed and nothing will clear my eye but additional surgery which I hope will clear my vision and restore my sight.
I am highly satisfied with my experience from consult through to my first follow up after SMILE procedure. The facility is very clean and organized. They have plenty of staff available so your wait times are minimal. The Dr who performed the surgery was very professional, kind and made sure I knew everything that would happen, did not rush me out of the office, which was nice! During the surgery he told me every step as it was being done which really helped put my nerves at ease. Haze was wonderful as well, always available to answer our questions and made sure we understood all instructions before the procedure.
The nurse anesthetist was the most reassuring and supportive and I was very grateful for her as this was my first surgery. The preparation area was quite large and the staff did little to calm my anxiety as they moved from patient to patient without taking the time to address me as an individual or being part of an assembly line being run through. [Single best thing is...] improved vision.