My expectations of my face lift surgery were more than exceeded. I healed extremely quickly and have experienced a natural rested appearance, not a tightened appearance. Work associates (who are not aware that I have had a procedure), have commented on how rested and non-stressed I look. I have recommended Dr. Chen to 3 friends who are definitely going to schedule a procedure with him. In the future should I decide to have another procedure done, I will definitely return to Dr. Chen. My outside appearance has boosted my attitude and given me the extra drive I need to push forward in my career.
Dr. Chen was very knowledgeable, informative and provided answers to all questions in a professional and courteous manner. He listened and made me feel comfortable with my decision to have surgery. It is not surprising that he is considered the best.
Dr. Chen and staff were very professional. They answered my questions providing additional information when needed. I am looking forward to my second consultation when I can ask about a breast lift. I’m sorry I didn’t ask about this when I was there the first time.
Dr. Chen and the staff are all very professional and patient in every interaction. I was very appreciative of the time taken to thoroughly answer all of my questions, the doctor made me feel comfortable, gave me realistic expectations, and it is evident that he brings many years of experience but without being condescending like some other doctors can be. Surgery is not something to be taken lightly and I would highly recommend anyone interested to at least talk to Dr. Chen and see if he can help you meet your goals. My recovery time was amazing and much faster than I could have ever anticipated. I was able to start running again after only 3 weeks and golfing at 2 months post op. I think Dr. Chen's skill and years of experience must have played a major role in my quick recovery. The results have been better than I could have imagined and I am extremely happy I decided to go through with this and that I went to more than one surgeon's office until I found the best one - Dr. Chen = amazing
My situation was complicated and Dr. Chen handled it in a very professional manner. Very satisfied with the results.
Dr. Chen and his staff were very nice every step of the way.
Very professional, polite, friendly, welcoming. Explained procedure well. Quick response concerning cost, warranty and coverage.
I felt comfortable that I was in the hands of an expert and that the overall surgery was going to go as planned. I felt like Dr. Chen cared about making me feel comfortable and talked with me more then once about my expectations. I felt he listened and was honest about how everything would be before and after surgery.
I got the results I wanted. That's natural looking and took care of excess jowls. My experience was pleasant and I appreciated everybody and how they treated me. It was a great experience.
Dr. Chen is very comfortable to talk to. He not only listens to you but also explains the procedure in detail. Dr. Chen and his staff are very professional and very friendly.
Everyone at the office was agreeable and competent. Dr. Chen was realistic about expectations for the surgery and all of my questions were answered. Good follow up as well.
Doctor Chen is very professional. Not only is he a very reliable surgeon but he is very easy to talk to and puts you at ease with any question you have. His staff is very helpful.
Dr. Chen is very helpful in answering all my questions to prepare for surgery and I value his opinion. I’ve had breast augmentation previously and when I considered abdominoplasty I feel rest assured he would take good care of me again. His staff is extremely helpful and accommodating as well.
The receptionist was very nice and the lady who took me back. Doctor Chen was very professional and gave very good advice!
Dr. Chen is highly knowledgeable and skilled, and I am very pleased with the results of my procedures. Dr. Chen made sure that any adjustments post surgery were taken care of to my satisfaction.
We are highly satisfied with Dr. Chen's good technique for my surgery. He has a very nice bedside manner also!
The staff was very friendly. Dr. Chen was super friendly and very informative. He answered all of my questions and made me feel very comfortable about my decision to move forward with surgery. I had seen another surgeon for a consult and did not feel comfortable and that doctor was also making me feel like I had to get more surgery then I actually needed.
I felt that Dr. Chen took the time to discuss my options and gave me his recommendations. The prices for a couple of options were given to me right away. My questions were answered professionally.
My appointment was earlier than scheduled, friendly secretary, everything that was explained to me was clear and my questions were answered.
Highly knowledgeable, very professional. Enjoyed talking to the doctor. Stalff was fun and cheerful.
Friendly and competent office help. Dr. Chen took as much time as I needed to answer all questions.
Dr. Chen is very kind and thorough in his answers and he directly responds to each question you ask. He made sure he understood what results I sought and made sure to provide realistic expectations.
Like Dr. Chen and staff. They did a great job answering all my questions.
Dr. Chen was very personable yet professional. He spent a lot of time with us and answered questions and made sure we were satisfied with his explanations. I never felt rushed or that my questions or feelings were invalid.
I have seen doctor Chen's work and I would not go anywhere else. I respect his advise and opinion.
Professional. My questions were answered. Staff is kind and responsive.
I was taken care of with the level care that exceeds all expectations [Single best thing is...] How comfortable the staff and surgeon made me feel!
Dr. Chen is great and always took the time to discuss any questions I had and understands what women are looking for in their procedure. I'm happy with my results and with no doubt feel like I choose the best doctor in town.
Since I did end up scheduling surgery with Dr. Chen. I now feel it would have been helpful to have a more thorough discussion of my expectations. I understand the practice not wanting to spend too much time in an initial consultation since I’m sure many patients don’t follow through. However, this ends up being the only time to discuss expectations with the doctor before surgery.
Dr. Chen and his staff were highly professional, everything went smoothly, and I'm thrilled with the results. Many thanks to all Single best thing? The outcome, of course!
Staff and Doctor were very patient, kind and thorough
Dr. Chen, his staff at the office and the surgery center were all professional, friendly and caring. During the entire process I was kept informed by Dr. Chen and the staff of what they were doing and what to expect.
Dr. Chen and his staff were all very nice and helpful. All my questions and concerns were answered and now I feel more confident about the whole process
The doctor listened well and understood my concerns. He explained what plan would do the most good. He gave me an estimate and I am planning on doing the procedure.
The staff was very helpful! Dr. Chen made me feel comfortable and answered all of questions. I had to make 2 appointments because I was confused on how large I wanted to go with my implants!
Appointment was on time. Dr Chen came in within a couple of minutes after I was shown to the consultation room. Dr. Chen listens and is very honest and relaxed. Staff is friendly, helpful and happy.
I look 20 years younger and it’s so natural looking.
I really enjoy this office and the staff that works there. Doctor Chen is wonderful in many ways. I have had work done with him before and have been very satisfied. I have refereed him to my friends and they have been very happy with him.
My results were not quite what I was expecting. I'm not sure if maybe the expectations were not ralistic.
Dr. Chen is easy. He is not just trying to make money. He is genuine about what he really feels you need and what you don't need.
Dr. Chen is a superb surgeon with excellent judgment. He has always been very attentive and truly listens and responds to any questions or concerns. His staff is also very prompt and professional.
I was made comfortable from the moment I walked in the offices. Paula was warm and hospitable. The Dr. gave me clear explanations of exactly what I needed to hear. I can't wait until the surgery happens.
I love the outcome!
Looks great. Confidence is back. Amazing results
The consultation answered all my concerns and expectations. Dr. Chen's recommendations were realistic and reasonable. He gave me a hope that I would be fine. No fear. I like his approach/philosophy to my facial problem.
Very informative, kind, understanding, helpful.
Dr. Chen seems very sincere and humble. He makes you feel at ease.
Caring, expert service. Dr. Chen's fees are reasonable. Excellent outcome.
Extremely professional and kind staff as well as Dr. Chen. He did amazing work and was always available if I needed to reach out to him.
Dr. Chen was very thorough in discussing options. He was generous with his time making the consultation fee worthwhile. His staff was courteous and pleasant.
Respect for my concerns and desires. Honesty in setting expectations. I do not cringe when I look in the mirror naked. I actually think positively about my breasts now
The professionalism of staff & I felt comfortable with my surgeon in person with his history & past education at Harvard. The cleanliness of surgery center. I’m planning to return for some minor procedures. I felt safe in the environment & in good hands with staff.
Dr. Chen was very honest and explained why some procedures maybe better than others and really made me think and understand that It was not necessary. He actually saved me money for unnecessary procedures that would have not been beneficial to me. I think he is a very good doctor, always seems to be available and his clinical assistant is great. So happy I chose Dr. Chen.
Love the whole office staff. Friendly and knowledgeable.
I liked the professionalism of the staff and the surgeons willingness to discuss all options, complications, and concerns I had. I didn't feel like I was being rushed or was unimportant. The Surgeon was friendly, warm, and concerned about what my thoughts were about the desired results I am looking for. I was very pleased with my overall experience and felt listened to.
Very comfortable enviornment, knowledgeable surgeon
I look great!!! I was given appropriate expectations of what the surgery entailed and recovery. Risks and benefits thoroughly explained. Great peri-op prep and staff.
Dr. Chen & staff are extremely professional & informative. Dr. Chen is an excellent surgeon & I have complete confidence in his abilities. I would highly recommend to anyone considering this type of procedure.
Pleasant experience. Top professionals.
I’m a Nurse and was very impressed with the professionalism, cleanliness and kindness of everyone I met. The price for my procedure was unbelievable. Thank you. People have had a lot of difficulty starting my IV however the Nurse did not have any difficulty which decreased my anxiety to zero.
Respect and care outstanding. Quick responses to post surgery questions prompt and helpful. Self image boost.
Dr. Chen is highly skilled and professional. He talked me through the expectations and the problems that may be result of the surgery very carefully. All other staff were friendly and very helpful. I did not have any post surgery complications and everything went smoothly. Was able to return to work in 2 days. I am much more confident with my body. I had tried exercises and dieting but the stubborn belly fat would not go away. Now my clothes fit much better.
This was my first time having surgery and everyone made me feel so comfortable about the decision I made to go through with it. I felt everyone knew what they were doing. The surgery center was nice and clean. Everything was just amazing! Definitely the best first time experience ever. Dr. Chen did an amazing job! I’m so happy with my outcome. I just love how my breasts turned out!
THE REASON WE WERE HIGHLY SATISFIED W/OUR EXPERIENCE WAS FOR A NUMBER OF REASONS:---THE FRIENDLINESS OF ALL.---THE PROFESSIONALISM OF ALL---THE COMFORTABLE ATMOSPHERE AND PRETTY DECOR OF THE OFFICES---WE WERE VERY IMPRESSED WITH DR. CHEN. THE REASON WE HAVEN'T SCHEDULED A PROCEDURE IS BECAUSE I SLIPPED ON ICE AND FRACTURED MY WRIST. ONE THING AT A TIME!!!!!!
I was very pleased with my results, I'm 2.5 months now from my surgery and everything is coming together nicely. I love the way I look. I feel more confident in myself. Loved everything. Had a breast lift and tummy tuck. I honestly loved that I just woke up and it was done.
Very impressed with the staff and physician. They were very thorough and informative. I took my spouse with me and he was included in the discussion. I am very pleased.
I have seen Dr. Chen's work for years on other patients and was very excited to have my procedure done. I originally went in for a lipo consult and Dr. Chen made me realize that my expectations were not realistic and we chose not to proceed with that particular procedure. I trust him completely! I am glad we didn't go thru with the lipo but moved on to my other procedures instead, I couldn't be happier!!
I no longer have to tuck my stomach into my pants. I can wear all the clothes in my closet that I was hoping I’d someday fit into again. I have more confidence. I fit into my gym clothes much better and it’s motivated me to exercise more often. . Dr. Chen and his staff were both knowledgeable and approachable. I never sensed any judgement from them. I’m so incredibly satisfied with the outcome of my tummy tuck. My one critique would be that the doctor said the recovery is comparable to a c-section and I didn’t have that experience. It was definitely worse but still worth it.
The professional and friendly atmosphere made me feel at ease. Doctor Chen’s explanation was very clear, honest and reassuring.
Center and surgeon were attentive and lessened the stress that I thought I'd have. Everyone's was friendly and sociable.
The doctor was amazing and very thorough on providing all of the information I needed. Everyone at his practice was super helpful and friendly. I am very pleased with the outcome of my procedure and have already referred people to this doctor. I am much more confident than I was prior to surgery. I am so happy I had this procedure and so happy with the outcome.
From the moment I made contact with Dr. Chen's office, I was impressed by the friendliness of the staff and their willingness to assist me. On the actual day of my appointment, I got lost in the area where Dr. Chen's office is located. I was quite flustered when I made contact with the office to inform them I was running late due to my inability to locate the precise location. They were tremendously understanding and supportive. In spite of being more than 15 minutes late, they still treated me kindly and provided me with exceptional service. I never felt rushed. I truly believe that any other plastic surgeon's office would have been less understanding while possibly even rescheduling my appointment due to my lateness. The courtesy and graciousness with which I was treated in and of itself make this a winning medical service provider. I was also impressed with Paula whose customer service is outstanding! She provided me with vital information, answered all my questions, and put me at ease from the beginning. Her welcoming presence is a great asset to Dr. Chen. Dr. Chen was exceptional in every way. The consultation was informative, and I never felt rushed. He provided me with all my options, answered all my questions, and truly listened to my voice regarding what I thought about my needs in regards to surgery. As a result, we were able to determine that a less invasive procedure was ideal for me at this time. I believe any other plastic surgeon would have endeavored to persuade me to undergo the procedure that reaped the most revenue for the surgeon, but this is not true of Dr. Chen. He is genuinely patient-centered, and I find that quality to be quite rare these days.
Results are beautiful and natural looking. I have never felt so good about my body. Thank you Dr.Chen!
Everyone was very caring and professional! Dr Chen explained my options very clearly and demonstrated concern at every level! Results were great and I felt very confident and secure throughout!
Dr Chen is very professional and kind and easy to talk to. This is my second procedure with him, and I trust him completely. He does a great job. My outer hips look great!
Because after all the years I have so many different procedures done with such Great satisfaction that I would never go any where else. I just hope Dr Chen doesn't retire before I die!!! Ha He needs to be there to keep me young... [Single best thing is...] All the friendly people with such positive attitudes! Happiness
Outcome of procedure
Highly satisfied with DR. Chen
Dr. Chen was amazing, even though I had complications with anesthesia he did an amazing job taking care of me.
The staff was very friendly. The doctor very knowledgeable and walked me through my expectations and what side effects I could experience.
Great Customer service and knowledable surgeon. The surgeon made it a point to call the evening after surgery to check up on me and answered my questions. I will definitely be returning for other procedures.
From start to finish, the staff and Dr. Chen were amazing! They answered any and all questions I had and provided honest answers. They treated me with respect and went above and beyond my expectations. I have already recommended Dr. Chen to several people and will continue to do so. This was the best medical experience I have ever had. [Single best thing is...] The results of the surgery and the staff are the two best things about this experience.
Wanting what I paid for and what i want not the surgeon wants. Supposed to meet my needs not his.
Dr Chen and his staff are amazing. My results have been spectacular! I am almost 50 but now I have the body I have always wanted. People comment on how beautiful my figure is now and it's all because of Dr.Chen!
I hoped the mini face lift would have eliminated the turkey neck as well as tighten the jowls. It did not. I do admit Dr Chen told me a neck lift would require a different procedure which would result in a scar down the front of the neck. I elected not to go that route.
Surgeon took his time in consulting with me. He also answered some questions I had via email.
All staff and Dr. Chen were wonderful. Would recommend to all friends and family in future. Do plan to come back to Dr. Chen if I need any other type of plastic surgery. The Anesthesia was the part made easiest for me. It was my first surgery and they made me feel comfortable and at home right before my actual surgery.
Dr Chen and his staff are truly the best.
Dr. Chen and the entire staff are professional and kind and I have complete trust in them.
Very professional and nice. I feel more confident and comfortable.
Dr Chen, and his staff, were very thorough , professional, and freindly. I felt very comfortable having him do my surgery.
I had a fantastic experience with Dr. Chen and his staff from the initial consultation all the way to my last post-op visit. My results are better than I expected and hoped for, and I had a fantastic recovery. I felt that I was well-prepared, and Dr. Chen has changed my life by performing this surgery. Thank you so much.
I asked Dr. Chen if he had heard about J-Plasma procedure that I had been recommended to do from another plastic surgeon. Dr. Chen said that he had never heard of it, and said that it was probably phoney or something to that effect. I would have expected a doctor to be more open minded about a new procedure that is being performed with great results by another board certified plastic surgeon. This surprised me. [Provider name and location.]
Moment I stepped in Dr. Chen's office to leaving the Plastic Surgery Center, after my procedure, I was treated with kindness and such professionalism. I am beyond, excited and grateful to Dr. Chen and his entire staff.
Results!!! . Dr. Chen was honest about the results that could be achieved. He was friendly and all of his staff was very helpful
I feel a lot better when i exercise. I don't have that annoying bulge especially when I ride my bike. . Everything that I read about Dr. Chen, his practice, staff and comments were correct. If i need any other procedure I would not hesitate to go back to Dr. Chen. Very pleased with outcome of surgery.
Dr. Chen is very informative and patient. He makes you feel at ease and is very knowledgeable. He explains everything and doesn't pressure you in any way. He is great!
I look 10 years younger. And when you look good you feel good. The facility and the staff very respectful and professional
I wish I would have received more guidance before the surgery so I could have made a more informed decision specifically in regards to size.
I feel Dr. Chen is a really good plastic surgeon
Dr. Chen is a very competent surgeon. He made me feel very comfortable about my surgery decisions. I have had several procedures with him, and highly recommend him. Each procedure Dr. Chen has performed has met my needs, and expectations.
Dr Chen is the best doctor I could ask for. He made the entire process comfortable for me. Being very nervous, he eased my concerns and answered every question I had. He made sure I walked away from the consultation as if he was my only doctor I ever had, and felt like I was his priority patient. I would defiantly recommend Dr Chen to anyone who is considering plastic surgery.
Harvard credentials.voted best doc by colleagues...able to schehule surgery asap
Staff was very helpful and Dr Chen was very professional and thorough!
Everything the doctor and I talked about prior to surgery was how it all went. I am sure that doesn't happen all the time, but it shows the depth of his knowledge and experience. . Very good experience; seemed like I was in and out. Recovery was as expected. And results were better than expected. Very professional office, staff and doctor. They all made what could have been a complicated situation so much smoother. Thank you
Dr. Chen is great at what he does. He makes the patient feel completely comfortable and at ease. He calls his patients after surgery to check in on them instead of having his staff do it for him. I love that about him.
The doctor was very honest and thorough.
Dr. Chen is knowledgeable and highly respected as one of the best in his field. He took the time to answer all of my questions. His staff were very friendly, courteous and helpful.
With the doctor professionalism
Dr. Chen and his staff were superb! They always made me feel comfortable and answered all of my questions. I am so pleased with the results and I am so much more confident!
Dr Chen is a very skilled and kind surgeon. He has meticulous attention to detail and treats his patients with the utmost dignity, respect, and kindness. I had a wonderful result
Friendly staff! Dr Chen extremely knowledgeable as is his staff. They all were great.
Confidence in the surgeon
Thank You I am very satisfied with results Recovery was good and I like that my stomach is flat .
Everyone involved in getting me this far has been awesome. I knew I wanted to request a face lift from the explanation I was given when I first called in.
Felt very comfortable.
Overall very easy experience. I love the results and the friendly staff. I felt completely comfortable with Dr. Chen. And the staff was friendly. I’ve been to many other places That aren’t nearly as friendly.
Not only is Dr Chen an educated, high-skilled, experienced & respected surgeon, he is a friendly, honest, down-to-earth type of guy who I trust. His professional & friendly staff & facilities reflect Dr Chen’s values. Great results!
I loved the communication by the entire staff. Dr. Chen made me feel very comfortable and I trusted him completely. Confident and I enjoy the appearance when I look in the mirror.
100 percent satisfied with the outcome of my procedue, i had a breast augmentation in the past also done by Dr. Chen and all i can say is there is no one else i would ever trust to preform plastic surgery on me. Thank you Dr. Chen an your team!
After consulting with several different surgeons, I found that I trust Dr. Neil Chen the most. I came to him for a tummy tuck after a hysterectomy. Dr. Chen caught the incisional hernia that the GYN surgeon and 3 other doctors told me was fat. Dr. Chen to the extra time to explain why he was referring me to another surgeon to repair the hernia. I was offered a lower price elsewhere, but when I am able to have the tummy tuck, I trust Dr.Chen to do the procedure. I'm glad my friend who was a patient told me about Dr.Chen.
First and foremost I am amazed how much more I can see. Secondly, self esteem is much higher. I just feel better about myself. . Dr Chen's attention to detail and ability to listen to my needs and desired outcome was appreciated. He was extremely kind and helpful before, during and after the procedure. I feel very comfortable with recommending his services and already have referred several of my friends to him.
I thought this office was beautiful, clean, and had smiling faces and friendly staff. I really enjoyed Dr. Chin, I found him to be professional, very friendly, gentle and caring. He did a great job on my eyelid surgery everything went well and looks fabulous. I would definitely use him again. thank you Dr. Chin and staff for being so FABULOUS!!!!
Friendly, intelligent, patient focused medical personnel. Increased confidence.
Dr. Chen was completely understanding in what I was wanting with my breast augmentation. I preferred to stay with a “natural look” because I am a highly active individual. There was no pressure to go bigger. He and his staff did amazing job of making me feel comfortable and providing exactly what I wanted.
From my first consultation, through to my end results, I have had a great experience. I am very indecisive even when it comes to even the smallest decisions in life. I was shocked at how willing I was to hand over the reigns to Dr. Chen. I trusted him and felt like he knew what I wanted, without me having to micromanage or ask a million nit-picky questions like I thought I would. Everyone I interacted with on surgery day was friendly and comforting as well. This really positively impacted my experience and made a huge difference because of course I was very nervous that day. I showed up to surgery about 30 minutes early and they still got me prepped for surgery right away and continuously checked on me until Dr. Chen was ready. My recovery was pretty smooth and my results are better than expected. I was recovering in a different state yet still felt like any honest answers or help that I needed were just a phone call away. My breast implants feel more real than I thought they would and they look amazing. When I look in the mirror I feel like I finally look like I've always felt that I should. These implants have made me feel more confident, and mature, as I attempt to take on adulthood. I feel like a woman!
Very professional and very caring staff my doctor was wonderful.
The time the surgeon took to educate was phenomenal.
Dr Chen is no doubt a very competent surgeon.
Prior to meeting with Dr. Chen, I was provided with video materials that clearly explained what to expect in terms of both pre-op and post-op expectations.Dr. Chen, clearly quite experienced in such procedures, was both professional and informative and readily answered any questions or concerns that I had during the consultation. Upon completion of the consult I felt confident that he would do a fabulous job. Now I am just trying to adjust my schedule in the next several months to accommodate the procedure and have someone available to me for the post-op time at my house ( I live by myself in NM so I have to fly someone out).
Dr. Chen is an excellent surgeon very thorough and informative and a very nice person in general. The surgical facility was very clean and efficient and I felt very safe there
Dr. Chen is kind, polished, and professional. His demeanor is very pleasant and he listens well. The time he spent with me as a prospective surgeon exceeded my expectations. He was thorough and patient regarding my questions. I am most pleased with the surgery process and its result. Thank you Dr. Chen! Being told you don't look your age is a bonus. Primarily, I am pleased with the surgery results and feel more like myself. It's nice to awake in the morning, look in the mirror, and say to myself.. you look good. Otherwise, I don't think about my looks now. That's the best part.
My procedure has given me the confidence I never had. Dr. Chen was very pleasant to work with. I went to several different doctors searching for the right one. Many of which I left their offices feeling worse about myself and felt I was just another $. Dr. Chen was honest and made me feel confident of the procuderue I was receiving. Office staff was amazing they were always available for questions and very kind and welcoming. Best medical experience ever. Will refer family and friends.
I was interested in lip filler. Was a bit disappointing that they did not have one before and after photo of the fillers they have done. It’s hard to trust someone’s work without seeing what it looks like.
I feel much better about myself and now my face looks as young as I feel inside! It's a very natural look but certainly bright and beautiful. Dr. Chen and his staff are very compassionate, competent and friendly. I felt completely at ease during my procedure. All my questions were answered and I had complete confidence in him.
Everyone step by step told me what was happening. Made me feel safe You are treated very kind and no question was dumb.
Dr Chen is amazing! Highly recommend. I feel more confident!
I was very satisfied with my experience with Dr. Chen. Has given me more confidence.
The results were even better than I expected and the entire staff was friendly and informative
Dr. Chen started out very polite, but came to dominate the conversation very quickly. I had already decided on getting my face lift and breast augmentation through Dr. Chen. Before the end of the appointment he basically talked me out of both procedures. He was adamant that he was very conservative in his surgeries and most can't even tell a procedure has been done. I explained that I understood that he was not going to make me look unnatural, but I wanted the surgery to be worth my money. He totally dismissed the fact that I wanted an augmentation. He did not even write up a plan for the procedure. Then he kept insisting I get the mini face lift and I wanted a full face lift. I had the money to pay for both the face lift and the augmentation on the spot. I was so discouraged by the end of the appointment that I was sure he was not the surgeon for me. My husband, who took a day off from work to accompany me, the most financially frugal person I have ever known even stated, This guy doesn't want to make any money today! Dr. Chen totally ruined the consultation and took away my excitement very quickly. I had been considering plastic surgery for many years. I researched doctors and read many reviews. In a review I read after my appointment with Dr. Chen, a woman wrote that she could tell right after surgery that Dr. Chen had been way too conservative. The woman wanted a D cup and was given a small C cup. Dr. Chen told her that he felt that a C cup was more natural looking! He needs to listen to his patients when they talk. Most women already have their mind made up of what they want before they even walk into a doctor's office. i felt ignored. I don't think he heard a simple thing I said! And what is sad is that I was so excited to get the surgery. I am a very well known figure in my community. People value my opinion. Unfortunately, my opinion of Dr. Chen is one of disappointment. Thanks for the opportunity to share how I feel about the situation.
I was very highly satisfied.
I was not judged. I was given information in an educated and concise manner. I was given every opportunity to ask questions, and my input was incorporated into the plan of care.
Love my surgeon and all the staff, my results are amazing
I did not know beforehand the cost associated with the procedure, nor did I know that it was to last for only 5 or so years.
I have used Dr. Chen in the past, he is very conservative which is important to me. I would never use anyone else.
I felt comfortable with the professionalism of every individual with whom I interacted. The before & after pics on the website gave me confidence that my procedure will make a difference. Also, the place was clean...that is a big deal for a cleanliness person like myself!
From my initial consultation to my post-op appointments, Dr. Chen and his staff have been amazing. They answered all of my questions and concerns and did so with patience. I am a type 1 diabetic and was somewhat apprehensive to have the procedure done as far as how it would affect my blood sugars. Dr. Chen and his staff put me at ease and even went the extra mile to learn about my insulin pump. I had no post surgery complications and the staff made sure to call me after to see how I was feeling. If at any point, I called with a question, they called me back immediately with a response. Dr. Chen and his staff are the best and it is evident they truly care about the patients.
I was pleased with the environment of office visit and the consultation room.The physician was very interested in taking care of my needs by overviewing my concerns regarding past medical problems, and have this procedure done.
I liked Dr. Chen very much. His concern and listening abilities were great!!
The office is beautiful, and everyone was very nice. The doctor was no nice and informative, he talked to me like I was a person, and not just another procedure.
Surgeon and staff were very friendly and welcoming. Office was very clean and informative of the procedure I am seeking to have done. I was nervous and embarrassed but the surgeon was very professional and showed concern for my needs. Thank you!
The Drs staff is extremely friendly! I was very grateful they were able to schedule me on the date I requested. Results are fantastic! However I wish I could have had a pre op appointment to try sizes one more time. I had a breast agumentation and now that it's said and done the size is a bit smaller than what I wanted. I only tried sizes on at my consultation.
I had a wonderful experience with Dr. Chenand his staff. I had my breast implants removed and I did not want them replaced. Dr. Chen did not pressure me to do any additional procedures. He is an incredibly relatable and empathic surgeon and also highly skilled and experienced. I can not recommend him enough. His staff was super nice and professional. It was one of the easiest medical procedures I’ve ever experienced.
Friendly Staff and Doctor knowledge make me very comfortable
Friendly staff, clean and cozy consult room, highly qualified surgeon who was very personable.
Dr Chen and his staff made me feel very comfortable. I was very nervous and everyone made the experience pleasant. Dr Chen was a always very professional and kind. I am much more comfortable in my clothing and feel great.
Dr. Chen was honest and open to questions. When I say honest, I had visited other surgeons who said I needed much more work done and I was surprised when they told me that. When I met with Dr. Chen, he had a totally different outlook that was realistic.
I was Highly Satisfied with my experience other than the discomfort.
Everything went smoothly and sounded wonderful, except for the charge. I really was shocked, and surprised they did not take Medicare.
More confident . Very professional throughout the whole practice!
I had completed my own research on the doctor I was seeing for my procedure. I had talked with two other people who had recommended him. I liked the fact that the doctor did not try to sell me additional procedures and was conservative in his recommendations for what I wanted done. He was very truthful in what I could expect. I felt comfortable because he was very relaxed and professional at the same time.
Dr. Chen was very informative and took my thoughts in to consideration. I was really hoping for a sooner surgery date but was satisfied with the first offered date. I look forward to my surgery scheduled on 6/8.
The staff and Dr. Chen were friendly and answered all of my questions. I’m so excited for my surgery! Thanks
I like the the staff and i think that they are very good at what they do very happy
Dr. Chen was very nice, respectful and helpful with the procedure he recommended. I'm fully confident that everything will be fine!
Best decision of my life. Dr. Chen and staff are by far the best choice in Albuquerque. Thank you for the excellent work!
The Docotor and staff were all very professional. My breast implants look amazing!
Dr. Chen’s background. His knowledge of his work. The satisfaction from other patients.
I like Dr Chen, very much. He is thorough, listens and explains benefits and risks very well.
Dr Chen very knowledgeably, made me feel very comfortable about procedure. I will contact Dr Chen to perform procedure.
Dr. Chen is informative, non-pushy, doesn't advise to do more than you came to talk about, patient, accessible. I trusted him as much as one can on a first meeting.
Patient coordinator was very knowledgeable and kind. She gave me lots of information and also told me a little bit about the doctor. Doctor was very professional and knowledgeable. Gave me realistic advice and expectations which I really appreciated. He took his time with my consultation and answered all questions to my satisfaction. By the end of the consultation I knew without a doubt that he was the surgeon for me.
Doctor was very patient, at no point did I feel rushed into making any decision. All of my questions were answered in detail. I loved that I was being pushed into something or trying to be sold something I wasn't interested in.
Entire staff was highly professional. I was comfortable with the answers I received from the Doctor.
Dr Chen is amazing very respectful and caring. All staff were great the surgery center staff made you feel at ease
Im really happy with my surgery. My implants are amaizing love them and my tummy tuck im satisfied. My surgeon is very professional and well recomended. I feel more confortable with my body and i wake up with a big smile on my face.
Very satisfied with results no complications Staff was outstanding doctor was great. Surgery was done on time got done earlier then expected.
Results meet realistic expectations and are natural, subtle, attractive. There is no artificial look, no stretched or surgical look that you sometimes see with people who have had plastic surgery, or who have overdone it. VERY happy, and I am just getting complements about how great I look, not what did you have done. One person said of a recent photo, You look great, just like in '92 when I visited you in Europe! Wow. Very grateful for the excellent treatment and surgery, and great results.
I love the professionalism my surgeon and his staff provided as well as the outcome of my results thus far. I have a boost of confidence and everything fits me better!
Dr. Chen was very thorough in his explanation of the procedure. I was most impressed by his technique, length of time it would take to perform the surgery and method of anesthesia. I believe these are key to a successful surgery and healing time. That would be very important to me since this is a facelift procedure.
The staff, including Dr. Chen, were friendly, knowledgeable and helpful. I had to reschedule my consultation several times due to being sick and they were very accommodating. All my questions were answered and I feel like Dr. Chen took time to look over my medical history and allowed me to be part of my surgery/treatment plan. Communication by the practice was excellent and I knew I could call if I had any further questions and/or concerns. Keep up the great work!
Dr CHEN is a very caring, and excellent surgeon! His staff is very helpful, informative and friendly! I have always trusted Dr CHEN with all of my procedures to be done correctly and safely! I feel more comfortable and at peace with myself!
Dr. Chen thoroughly explained the procedure and what parts of my face that would be affected as well as explaining other areas of my face that would improve my appearance.
The moment my husband and I walked in the office we were greeted and helped. Each member of the staff answered all of my questions with no hesitation. I felt very comfortable and i knew right away this was going to be my doctor.
Very thorough with the information about the procedure and offered several options.
The doctor thoroughly explained the problems were also procedure and the benefits that will hopefully I should see. Potential problems were also discussed. The website provided before and after pictures
It was a great experience
Dr Chen consulted with me 10 years ago for a continuing procedure plan as i aged. I could not be more pleased with the procedures that he performed periodically to enhance my youthfulness. Each procedure (tummy tuck, breast lift, mini face lift) were very successful and Dr Chen, and his staff, could not have been more helpful and kind. I highly recommend them. The results met my expectations.
Did not enjoy the video. Would prefer the doctor explaining info instead of video.
Dr. Chen was interested and engaged. Good listening skills and it was clear what he thought was best for addressing my problem. He didn't think my need would be arrested by him. Explained it well and. recommended an opthamoligist who could better address my problem. He was great, knowledgeable, articulate and Cleary focused on what was the best remedy for my problem, even though it was him. VERY impressed
I felt very rushed out of recovery room and out the door . It was a very different behavior from the one demonstrated going into the procedure.
The surgeon and nurse were calm in a way that relaxed me for the procedure. A very positive experience and outcome
The staff and Dr Chen were extremely well informed and we had a very informative discussion about my issues. I felt like Dr Chen spent a lot of time with me answering questions. I felt extremely comfortable with his knowledge and approach.
I think he answered most of my questions prior to me asking. The questions I did ask he was knowledgeable. He spent the time with me to explain and evaluate my situation. It was very personable and I appreciate that!The office was bright and cheerful and not at all like a doctor's office which made me feel comfortable.
They were able to accommodate my consult on a Saturday and Dr. Chen was very honest and explained the whole procedure.
My friend had Dr. Chen as a surgeon and loved his work!
I liked Dr. Chen. I felt like he cared. He answered all my questions. I felt like he thought all my questions were valid. He even met me at his office for a follow up on a Saturday because I live out of town. The result was exactly what I wanted.
Dr Chen and his staff are fantastic. Very knowledgeable, friendly, and empathetic when needed.
Great doc great staff ... great face Youthful sppearance
All of the staff and Dr. Chen were very friendly and professional during all of my contacts whether by phone, e-mail or in person. Everyone was very customer focused and I was happy with the outcome from surgery.
I feel so much more confident in the gym, in public and my husband is thrilled with the results. . I had wanted to have a mommy makeover for years. Once I found Chen and his office I knew it was the right place and time. They treated me with respect and kindness. After the surgery I called in on separate occasions with questions and they never made me feel as if I was bothering. Dr. Chen was so encouraging and helpful. His assistant joked with me and my husband, explained everything to us in detail. She answered ALL questions. The day of surgery the staff was so professional our wait time was minimal. I didn't even have time to worry. Both the surgery center and Dr. Chen called the days following surgery to check on my recovery.
Dr Chen was professional and caring. He spent extra time to explain everything and I never felt rushed. He is very caring and non- judgmental. Excellent! I had lost 85 lbs, so having the extra skin removed with a tummy tuck and a breast lift makes me feel better about myself!
I felt very comfortable with my consultation, the staff are very knowledgeable and so easy to talk with.
The consultation room was very private, very tranquil, and I felt comfortable sharing very personal information with each person I talked to. The surgeon, in particular, was extraordinarily kind and seemed quite well aware of the circumstances I face in requiring these two surgeries. Overall, I've seldom been to visit a practice more welcoming and thorough and warm as this practice.
Competent front office help. Friendly staff and a very credentialed and experience surgeon with good people skills.
I really liked how friendly the staff was. I didn’t feel like I was being judged, which was important to me.
The staff was informative, friendly. It was a good experience.
Dr. Chen provided very highly knowledgeable information regarding the procedure and post op.
Felt like Dr. Chen was highly capable of the surgery and did a great job. Entire staff was supportive and kind. Everyone helped me to feel comfortable and calm I feel a lot better about my body and it has given me more confidence
I have had much more post op pain than I ever anticipated. It is 4 months down the line now and I still have pain on one side of my face.
The whole experience went well from my initial visit, to surgery, to my post surgery visit. I had had some plastic surgery before about 20 years ago and it was not a good experience so I hesitated on this procedure. This time things went so well. Dr. Chen was excellent, like an artist in his work. I am very happy with the outcome. Please don't hesitate if you are thinking of using this Dr. and his team.
Dr Chen is extremely professional, and I liked his post op protocols for my procedure (not using drains or binders/surgical bra) I love clothes shopping now!
Would have liked to see pics of lifts in consultation room. Would have liked more visuals on sizes... samples etc.
The results of my tummy tuck and breast lift exceeded my expectations from start to finish. Dr. Chen and his staff were amazing through the whole process. And the RESULTS... I could not be happier with the outcome of the scarring and overall look of my newly improved body. Thank you to Dr. Chen and staff!
Very professional and caring. Very satisfied with the size of breasts.
Actually I was quite satisfied. I would save highly satisfied for extremely wonderful conditions. Would have liked water offered or tea. Maybe meditational music in the room to distract me from my nervousness. Since I was awake during the procedure, it would have been nice to have a poster, a graphic or something on the ceiling to focus on while I was being worked on. These are all small items and I am being picky. Overall, the staff, the doctor, the office were all efficient and wonderful. I have already referred Dr. Chen to several of my friends.
Dr Chen was clearly aware of the “what if’s” in my situation and merely only mentioned what could be done to make the surgery perfect for me and when it came down to it he only did what was necessary. I have all the “what if’s” he mentioned. If he had only did the recommendations he talked about and not said it should be ok then I would not be disappointed now.
Very pleased with Dr Chen and his staff. He was very professional and personable, I felt really comfortable with him. He is extremely knowledgeable and talented. I couldn't be happier with my results. I had a breadt lift and a full tummy tuck. I feel 15 years younger. Thank you Dr Chen and staff.
Highly qualified surgeon. Dr Chen was also easy to talk to and was very professional. I honestly think he is a medical artist. I am very happy with my surgery: implant removal and breast lift.The Sandia Surgical Center was fabulous. All the medical personal were so reassuring and explained every step to me. All of dr Chen's people were the absolute best!!
The staff was so friendly and down to earth. They really made me feel comfortable and were easy to talk to. All my questions and concerns were addressed and Dr. Chen was extremely patent and easy to talk to. I absolutely love my results and so happy I picked Dr. Chen!!
The staff is caring and kind, the wait time minimal. The surgeon is very knowledgeable and personable. He set my mind at ease and thoroughly answered every question, addressing most of my concerns before I had a chance to express them. I feel very confident in his abilities, and this allows me to look forward to the results of my surgery later this month with great anticipation.
I am able to have feeling and use of my stomach muscles again. I hadn't since before my first C-section, 11 years ago. I am able to wear my actual shirt size now, since my arms are now a normal size. I am able to display the fact that I released a 103 pounds, where as before my tummy tuck and arm lift, so much of the skin was left and it didn't look as significant as it does now! I also had an Arm Lift. I am extremely happy with the results of both. It has been life-changing for me. Dr. Chen and his staff are amazing and I have already made many recommendations to my friends and family members!
Dr. Chen and his staff put me at ease and he seemed genuinely interested in my concerns and knowledgeable in his responses. I feel very comfortable with him and would schedule any procedure I would possibly want with Dr. Chen.
The team’s. Doctor was professional and the surgery was performed exactly what expected. I will go back with no hesitation.
All individuals I interacted with provided an experience that I expected as professional and nothing beyond that I recall.
I felt comfortable with the entire process and the staff was very knowledgeable and kind.
Professional staff, Doctor made me feel very comfortable, my questions were answered.
Surgeon was very through in his explanation and patient while answering all of my questions.
I was really nervous because this was my first surgical procedure. Dr Chen and the entire surgical staff made me feel at ease and welcome during the whole surgical process. I liked that everyone made me feel special and shared excitement for my results, regardless of how many other patients they interact with.
No special reason
I needed more info regarding postoperative...
I am not completed with my procedure yet, but so far I felt welcomed. I felt comfortable sharing tjings about myself and knowing the length of time and the amount of procedures he has done makes me feel more comfortable about my upcoming surgery with him.
The survey says it all
It has taken me 2 plus years to finally seek a consultation, Dr. Chen's staff is not only professional, they seemed to care and be very nice. They have the whole package unlike the other place I sought a consultation.
Everyone was extremely caring and nice. The office was bright and open. No questions left unanswered. When i first go there I was very nervous, but the second I met Paula all feelings of unease went away. She was friendly and just made it very easy to talk about a very private subject with a complete stranger. when Dr. Chen came in and started the initial consultation I knew instantly that i was going to schedule that day. He was professional, courteous, knowledgeable, experienced and kind. I Had my procedure 1 week after. Surgery day was so amazing. Results are more than i expected. My confidence was boosted a million times. The follow up was easy Shannon made every phone call was prompt and friendly. Evette provided great information on after care with implants as well as scar care. Thank you Plastic Surgery Institute of NM am truly so happy with everything all around!
Dr. Chen did such a wonderful job! I'm very happy with my results.
I felt very comfortable with the place. Dr. Chen is very honest with the procedure I wanted. The staff are like friends
I found Dr Chen to be attentive, caring and relaxed. His staff are all professional, friendly and efficient. The surgical center was well run, organized and made me feel at ease. I have recommended Dr Chen to others. I know they will be as happy with the entire experience as I am. Thank you Dr Chen and all his staff!
I was very comfortable With Dr Chen. He told the time I needed. Very happy
Positively great . Great place
Everything was perfect
Dr. Chen was extremely attentive and thorough during my consultation. He spent a lot of time educating me on the procedure and the different options that may be available. He was very honesty about realistic expectations and at no time did I feel pressured. The price he quoted was $4,000 less than the first surgeon I consulted. Very happy with the experience.
Dr. Chen & Staff. I cannot express through typing how WONDERFUL my experience was. I have friends and family who have had similar work done with different doctors that were not at all happy with the experience OR the results. I am so extremely happy with BOTH!!!First, the initial consultation was so informative and you can tell right away that Dr. Chen truly cares for the people he works with and for. The atmosphere is warm and friendly. He will then help you make the right decisions for YOU and YOUR lifestyle. I had a few questions before he surgery and every time I called I was greeted kindly and with enthusiasm to help me, even if my question was silly in my mind. They never made me feel that way. The surgery was like SPA surgery! Dr. Chen's crew has been with him a while and the nurses and anesthesiologist were not only sweet but funny! I was so impressed with all of it. The results, wow!! He really does know what he's doing. I am so satisfied with my new look. Very natural and have received so many compliments on them, I can tell they mean it too!! Dr. Chen and his great staff are the ONLY way to go for me and anyone I know. No need to look further, I promise! FYI- I typically don't take time to write reviews but this was definitely necessary. Dr. Chen turned what I was expecting to be a not-so-pleasurable experience into a great one. Thanks a million times over Dr. Chen and staff!! [name, state]
Staff answered all my questions. Was greeted with a smile. Everyone in the office answered any questions. If they did not know the answer they would find someone who would. Was impressed with Dr Chen. Very informative. It was about me the patient not about him. Very understanding.
Everyone was very helpful. Explained everything. Very efficient and quick. Not a lot of waiting
Dr. Chen was kind, thorough,skilled, and caring. I was happy with every aspect of my procedure. I will certainly return for other procedures. It was all good. I knew what to expect, was comfortable throughout, and was pleased with result.
Highly Satisfied due to, the staff being welcoming and concerned about my needs and wants. Staff remembered my name the visit. Dr. Chen is at good and enjoys what he does. All have great customer service.
I very much liked the doctor, his credentials, his demeanor, and his experience. He is very easy to talk to and is very professional and knowledgeable. I trusted him.
Readily available appointment, no wait time, thorough, easy
The surgeon did not have very much of an opinion or interest. He didn't go over options. Only asked what I wanted to do (no exam or measurements taken ). I was not educated in any of my options. He spent 10 mins at most. I went to another surgeon in town that took over an hour for my consult ...showing me the products and choices and he measured me etc...the nurse was also involved. The only question asked from Dr Chen was what do you want and how many cc's?
I wish the surgeon would have informed me more about additional options to add to my procedure to achieve my desired outcomes. I left the consultation feeling that what I was wanting was not realistic and that I would have to settle with what the surgeon told me. It was after I spoke with his coordinator and she answered my questions that I had a better understanding. She understood what outcomes I was wanting and I was able to add that to my procedure. I Dr. Chen is a good surgeon. He was highly recommended. I got a new estimate for my procedure and scheduled it that same day.
I would like to have fat transfer done on my face and Dr. Chen isn't comfortable with doing it.
Detailed consultation. Compassionate doctor with great bedside manner. Comfortable waiting room.Only reason I did not schedule surgery is because I will be getting it done in my home-state while visiting for the holidays
I do not have prior experience to be able to identify this was the best experience and it met highly satisfied. There wasn't anything negative about the overall consultation, staff, and facility.
Dr Chen was very informative and reasured me that I would be very happy with my results..
Great experience. Thank you De Chan and staff. Good outcome.
Dr. Chen and his staff are always on time and very interested in making sure you have all your questions answered. They follow this with being highly qualified to make you feel your best. As a patient they make you feel very comfortable and welcome in their office.
I loved Dr. Chen. He cared about my satisfaction, not just about making money.
I had been to two other doctors before I found Dr. Chen. He came recommended by a friend. The other doctors did not seem confident with what I needed. Dr. Chen was very specific about what he would do to address my problem areas & what I could expect for my results. My results are amazing!
Time in the recovery after procedure seemed to have gone rather quick. In my expierence I would have liked to stay a bit longer after a tummy tuck.
The environment was great the staff were wonderful and Dr. Chen was amazing he made me feel comfortable before and after surgery I plan to go to him in the future and recommend him to all family and friends I wasn't happy with my breast after I lost a lot of weight and not that I have perky Full breast I am happy
Dr. Chen and his staff were fabulous throughout the entire process. I was nervous about the procedure and process and they were super patient and answered all my questions thoroughly. From the first appointment to my last post op appointment, the process was organized and smooth. I'm am very pleased with the outcome. The people were great and I had complete confidence in Dr. Chen's work.
Everyone was very professional and friendly. Environment is clean and organized which reflects very well of the staff.
Dr.Chen and his staff are very informative, and competent. I had a very satisfying experience from the initial consultation visit (where all my and my husband's questions were answered) ,to the last visit wrapping up any further or pending questions I may have. I believe this is due to the educational and years of experience of Dr.Chen and his staff. I am able to wear dresses and clothing without a body suit to suck in my abdomen. I had a significant wt loss that left me with a lot of hanging skin on my abdomen.
The the time I spent with surgeon. He spent t almost 1 hour and it was a free consult. No rush and relaxed.
I thought Dr Chen and his staff were friendly and very qualified. They had concerns with other parts of my health that they genuinely wanted me to correct. I'm very satisfied with my results as well. My confidence!
Professional and thorough
everything great; note: my entire esophagus tube was sore when eating or taking pills for a couple of weeks
From my very first (free) consultation, to the last follow-up visit, the COMPLETE staff was exceptional! The results from the surgery, were better than I had hoped, and I WILL be returning to the same Dr., staff, and surgery center for future procedures! I was very overweight and ashamed of my body. After the surgery, and I had healed 90%, my self esteem sky rocketed, and I became more confident in my job, as a wife of 27 years, and in my personal interactions with the public! My outlook on life has drastically improved, and I'm taking better care of my body so that I can maintain this look and feel!
Dr Chen is an artist and a technical master.I could not be more pleased. My confidence is increased.
I really liked all the staff and the doctor Dr. Neil Chen they were very professional, most of all I like the results of my tummy tuck I am very satisfied. I am very satisfied with my procedure and my experience with the surgery was excellent I thought it would be much harder then it was but I recovered very well had know problems.
Staff, Doctor are great. My only dissatisfaction was that my results were very minimal. I was told it was not going to make a big difference but the truth is I saw none. I will return to Dr. Chen again, he was great but next time it will be a full blown facelift. This one was a mini.
Dr Chen also did my breasts and was overly conservative on those too. But I understand there was very little body fat and he spread them apart so far to avoid them from merging. But they still look really odd. But I liked him enough to return years later for a face/eye lift. When I expressed the wide deep crevasse on one side of my mouth was still there, he told me to get fillers for it. I feel it could have been pulled a little more and handled by him. It cost another $1k for enough fillers to make an effect. I used to think Dr Chen was the premiere surgeon in town, but I really feel he's gotten so commercial now.
I go to Dr. Chen for all of my needs. I had lip fillers and I absolutely love them. The nurse and his staff are friendly and make you feel so welcomed. There was no pressure and the nurse who did my fillers did exactly what I wanted. I recommend this place to all of my friends and family and will continue to get all my work done here.
I had the best experience with Dr. Chen and his staff. From the initial consultation, he was the only provider (I went to three different consultations with different providers) to thoroughly answer all of my questions and give easily understood but informative explanations to my questions. Dr. Chen and his staff were professional and polite. The patient coordinator was never pushy or abrasive after the consultation, only helpful. It made the process much less intimidating. The staff at the surgery site were incredible. The nurse, anesthesiologist and of course Dr. Chen made me feel at ease. They were pleasant and made this a really enjoyable experience. My surgery was at 6 am and these health providers were all smiling and joking and talking to me about my job and it made me so much less nervous. When people find out I have had a breast augmentation, I get nothing but compliments because they look so natural! I have never made a better decision or spent my money better. Ya'll deserve a giant thank you!! If I had to pick one thing, it would be the way that Dr. Chen answered my questions. It was something that I had initially expected, but did not see with any other provider. Other surgeons would dance around answers, or give answers where you could tell they were trying to avoid any liability, or they would use strange analogies that made no sense to me. Dr. Chen answered the question, told the probability of the outcome and described how the outcome could differ. There was no fake, fluffy niceties just direct information. I appreciated that more than anything.
I wanted to do a little more than j had done. Dr Chen visited with me about doing to much and how that might look. He was completely honest and he was right! It would have been way overdone had I insisted on doing all I thought I needed. He wasn't in it for the money but about how natural I looked! I loved that! If you look better you feel better. Dr Chen did the necessary procedures without making me look weird.
This year got a breast lift and last year I had tummy tuck surgery. I am extremely satisfied for both surgery in terms of way and size of the cuts, recovery, and overall results for both operation. Excellent results.
Scheduling for procedure was very prompt. In office procedure allowed me to save some money without compromising surgical outcome. I also had eyelids done at same time as mini face lift. The procedure was quick - about 2-3 hrs and the outcome is very good. I think I look refreshed without looking overdone.
I was very satisfied. I liked doctor and staff and result.
Staff was all very friendly and welcoming. Dr. Chen was uprfront and honest about realistic expectations. They offered a fair price and did quality work. I gained trust with Dr. Chen immediately and any future procedures I will come back to him, even if I live out of state. Feel so much more confident about my appearance. Very happy with the results.
I think Dr. Chen is very honest and I appreciated that. I knew I could trust him and I am very happy with my overall experience.
The staff was very friendly but professional and Dr Chen was very thorough in explaining the procedures and reviewed possible side effects or potential problems. All in a very calm laid back manner. He answered all my questions. Very professional manner.
I believe the survey answers speak for themselves. I have NOT had the procedure yet, so probably should be asked again. A friend is going to have the same procedure, but she hasn't had it yet either.
The results were not what I wanted. There was only a small improvement in the area I was most concerned about. I don't blame the surgeon; these things happen.
All my questions I was going to ask were answered and I didn't have to ask. Staff was very friendly and Dr. Chen made me feel comfortable.
Very satisfied with the procedures performed by Dr Chen who in my opinion is a very skilled and knowledgeable surgeon whom I trust. I would certainly come back for further procedures and would without doubt recommend him to friends and family. Very pleased with the final outcome.
The level of professionalism, compassion and integrity was exceptional. Dr. Chen spent time with me before and after the surgery, his staff is very professional, they made me feel comfortable and valued as a person and as a client during the entire process, before during and after the surgery. Thank you Dr. Chen !!! The perfection and attention to details. My surgical site looks perfect, symmetrical, proper healing and fast recovery. Dr. Chen is a perfectionist and outstanding surgeon. Thank you again!!!
The young lady who gave me the quote was pretty cold and in a rush. She has an attitude problem. I did not like this interaction. In contrast, the receptionist and the doctor were A+.
Dr. Chen not only listened to my concerns but was able to make my body look fantastic with his skill after my 100lb weight loss!! Can't wait to go back for a breast lift and augmentation. Not only can I workout the way I want to now but i don't have to wear extra clothes to cover everything. I also don't have problems with infections or skin rubbing anymore.
The staff is extremely friendly and the nurse who performed the injections was very professional and skilled. Also, there was almost no wait time. I am very pleased with the final results of my lip injections. It looks great and I feel much more confident now.
The Dr was understanding and met with me to discuss my concerns several times. The surgical center was very nice and discrete. When I had a problem through no fault of the dr he met me after hours to resolve it and provide guidance. I'm very happy with results. People are not telling me I look tired" all the time."
Dr. Chin performed my face-lift and I was beyond pleased with the results. Not only is Dr. Chin a wonderful, caring and competent doctor, so is his staff and the nurses and anesthesiologist he works with. The whole experience was so relaxing and pleasing, I felt like I was at a spa instead of getting surgery. If you are considering a face-life, or any plastic surgery, I highly recommend you meet with Dr. Chin before deciding on a doctor. It is very important to feel that you can trust your doctor, count on him to be there for you and know he is capable of performing the surgery. Dr. Chin is that doctor! The nurses at the surgical center were very nice and caring. They put a warm blanket on my legs when I got cold and made sure I was comfortable. I was a little nervous about being put to sleep, as most people are, and when I expressed that to one of the nurses, she assured me that I was in good hands saying, Dr. Chin is your doctor. You have nothing to worry about." And she was right. The surgery was over before I knew it and the recovery process was easy and quick. And I am very pleased with the outcome. "
large scars under breast that are thick and not thinning out left a dog ear on my tummy tuck, side he says he will fix
Dr. Chen wad so incredibly down to earth. Everyone I interacted with made me feel like my procedure was the most important thing they were involved with, even though they perform many. Everyone was confident and calm, making me feel at ease! I am so overwhelmed by my positive results. I feel comfortable in my own skin and even sexy! I can wear any clothes I want, I have never been able to do that. I am no longer concerned with my stomach and hiding it, I no longer have to think about it at all!
one eye is fine the other has a vertical wrinkle from brow to cheek
Dr. Chen was a good listener and understood my desires for surgery. His staff was very friendly and set me at ease. I am happy with the size, shape, and look of my breast augmentation.
My experience was excellent. Dr. Chen is talented, careful, and caring, and his staff are very helpful. I had a mini-facelift. It was minimally invasive with a fairly short recovery time. The results were effective without being unnatural looking.
Dr.Chen and staff were incredible--as a physician/surgeon, I know I chose the right surgeon for myself! I am truly please with the results that have occurred and highly recommend Dr. Chen and his staff. Less conscious of my turkey" neck!!"
The outcome was more than what I expected, Very satisfied . It was a set back for two additional weeks in my life.
Dr.Chen & staff were excellent!!! Made me feel better about myself
Professionalism of staff and office experience. Was recommended by and the experience exceeded all expections. Thank you I am thrilled I completed this procedure and each day when I put my mascara on I am thrilled and excited with the outcome. My husband is tried of hearing me say everyday I love my eyes!!!!
The outcome and the staff I am happy the way my breasts look now
Anesthesiologist was excellent and explained process prior to surgery. Surgical team appeared to work together well.
Dr. Chen spent a considerable amount of time with me explaining the procedure I am interested in and addressing any questions and concerns. He also made me feel extremely comfortable.
The atmosphere and staff were very pleasant to be around. They took their time to answer your questions with your understanding. I felt very comfortable being a patient in that facility. I would recommend my friends and family. Thank you for all you have done for me. Friendliness and staff support
The experience was great, the staff was friendly and knowledgeable about the breast augmentation surgery. The amount of available openings was really convenient and I was very happy with the wait time at the clinic. The results are great and I'm very pleased.
I was overall satisfied with my experience because of the kindness of the staff. having this surgery made me feel like my self before I had a child.
Friendly and informative. Efficient. Caring Extremely happy with results. Love going shopping for new clothes and going out more due to confidence boost.
Dr. Chen and his staff go over and beyond expectations. I have been a client of Dr. Chen's for over ten years and I have always been extremely pleased! Thank you Dr. Chen and staff, looking forward to seeing you soon! [patient name]
I had one breast reduction in 1989, and had spectacular results, so I had very high expectations. Once the bandages came off of my breasts, they were not symmetrical. The left nipple protrudes outward as if it is about to pop. The incision under my left breast is crooked, which results in my breast not being curved naturally. He left breast tissue under my left arm so it creates a more square shape to the breast. The left breast is much larger than the right. The right nipple is not round, but oval shaped. He took out too much tissue under the right nipple, so the right breast slopes downward, and does not have the natural slope it should. The right nipple is 1/2 an inch higher than the left, measuring from the middle of the collarbone. I have a botched surgery, and Chen refused to do anything about it. He said he would liposuction under my left arm to try and get that breast more rounded, but the day I showed up at the office for the procedure, he told me it was breast tissue, not fat, and he could not remove it by liposuction. He told me there was nothing wrong with my results, but I have before and after pictures to prove it was a botched surgery. My first surgery took over 5 hours, and he did this one in less than 3. I understand surgical advances have happened, but given my results, I would have preferred to pay for the extra time at the surgery center to have good results. When I wear a bra, my right nipples almost always peeks out the edge of the bra. This is a disaster, and it was an $8000 elective surgery. Not an inexpensive thing to have fixed. I would NEVER go back to him - not even if he said he would fix them at no charge. That is what he should have done from the beginning. I would NEVER recommend him to anyone.
Excellent Doctor and staff. It really has taken a lot of heavy wait off of my shoulders and back. It helped a lot.
I was really satisfied with my face lift. However, as I look in the mirror now, I think Dr. Chen could have pulled my neck a little tighter.
Everyone was really friendly and knowledgeable. I appreciate the time that Dr. Chen took to talk with me and answer all of my questions. Yvette (the surgical scheduler) is also extremely helpful and thorough in her presentation of quotes and associated materials. I really appreciate the professionalism of this practice.
I appreciate the very friendly, highly professional, and excellent service provided by Dr. Chen and his staff.
Dr. Chen and his team are so knowledgeable and welcoming! This is my second time working with Dr. Chen and I have been impressed each time. Clothes fit and look better. Increased confidence
Dr listened and explained all questions and concerns. Assistant was very helpful and answered questions I forgot to ask surgeon
Dr. Chen spoke to me as an intelligent human and listened to me. I spoke with 4 general practitioners about my related umbilical hernia and torso issues (I had twins 4 years prior to surgery) and not one examined my hernia. After surgery (tummy tuck), my torso issues are solved. My lower floater" ribs do not "pop" of joint, my nausea is greatly deminished, and my hernia is repaired. My stomach looks beautiful. I originally had the surgery to repair my abdomen after twins, but Dr. Chen gave me my confidence back as well. Thank you!". Everyone made me feel welcome and safe.
Great patient care and credentials
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